Service Experts Heating & Air Conditioning

Located in Salem, Virginia

Address: 1250 Intervale Dr, Salem, VA 24153, United States

Phone: +1 540-389-4813

Rating: 4.8

Services

On-site services
Language assistance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-06 - Rating: 5)
Jason was a very friendly and knowledgeable technician. He took his time making sure things looked right and gave my furnace and water heater a good look over. He explained the issues he found in a way anyone could understand and gave tips on how to keep things running as they should. Overall, my experiences with Service Experts have been great!

Review 2 (2024-11-30 - Rating: 5)
I had the pleasure of having Jason visit on a service call to assess our heat pump problem and then return a second time to do the repair. He is personable and polite and kept me in the loop as to the steps he was taking to complete the repair. He is great and did an excellent job!

Review 3 (2024-11-08 - Rating: 5)
Weve been using these guys for a couple years now, and theyre awesome! Grant came out and did a full service on our system today and really put in the work to make sure everything was running in tip-top shape. Theyre professional, friendly, and extremely quick to respond. When our AC went out in the middle of summer, they were here within an hour and stayed late into the night until the we were enjoying our AC once again. I wouldnt recommend anyone else!

Review 4 (2024-12-13 - Rating: 5)
We had a series of issues with our unit but after hanging us with all day- determined to get it fixed- Jason has made our house warm again! He was patient and took time to make sure everything was right and working. He also took time to explain how to better use our system more efficiently. 10 stars.

Review 5 (2024-10-01 - Rating: 5)
Today I had Jason as my technician and I must say, he did a great job. The fix that was needed for my unit took some extra work but he went above and beyond to get it done. His professionalism and work ethic is absolutely unmatched. The customer service from everyone I dealt with in regard to this matter was A1.

Review 6 (2024-11-02 - Rating: 5)
Jason was awesome! This is the second time he has been out to service our equipment. He was professional and friendly. He explained everything he did in a manner I could understand. I would rather have Jason do our service work than any other technician at Service Experts. I was a real pleasure having him in our home to do our work.

Review 7 (2024-09-07 - Rating: 5)
Jason came out for our 6 month maintenance appointment yesterday and did a fantastic job - our system has never been cleaner! I appreciated the effort he put into making sure our system works as best as it can for a long as it can. We didnt have any questions for him but he was more than happy to walk us through each step of his process to make sure we knew what he was doing and why.

Review 8 (2024-12-27 - Rating: 5)
Jason Italo was our service expert today when your furnace decided to give us trouble. Within two hours of calling for service, he arrived and got to work. The problem was tricky to solve but even when the first and second attempt did not fix it, he kept working at it until finally, success! He worked diligently and efficiently. Thank you!

Review 9 (2024-11-03 - Rating: 5)
Ben and Chris were awesome! They showed up right on time and were extremely professional and friendly.My problem ended up being an easy fix, so they took the extra time to explain how my heating system works and how I can get the most out of it with regular maintenance. Definitely worth the cost of a diagnostic visit!

Review 10 (2024-11-22 - Rating: 5)
We were very happy with Mike. He is personal, approachable and knowledgeable. Mike took the time to explain what he was doing, educating me about my heat pump and how best to run it in the colder weather. I look forward to seeing Mike in the future for any of our HVAC concerns.

Review 11 (2024-08-13 - Rating: 5)
Josh and Steven were extremely knowledgeable and efficient. They were able to get everything evaluated and fixed within the allotted window for our tenants. They explained things well and were able to offer suggestions to help prevent any future issues. Everyone I spoke to was efficient, friendly, and professional. We would definitely use the company again.

Review 12 (2024-10-14 - Rating: 5)
My Service Expert Brian B. was extremely knowledgeable and was able to address my service issue quickly. He was able to provide some tips to help my system run better and did a great job explaining why those tips would help me in the long run. Would definitely recommend him for any service needs!

Review 13 (2024-10-19 - Rating: 5)
First time using Service Experts. First, I love the convenience of the online scheduling. It was simple and easy to use. I appreciated the text alert to tell me that Jason was on the way and showed up at the time they promised. Jason was outstanding- very professional and polite. He explained everything he was doing and why. Once the problem was identified he explained the next steps, which included Service Experts calling Heil to see if the unit was still under warranty. I got a call back from Jason (as promised) the next day letting me know the part was covered under warranty and the installation cost. It is refreshing to deal with a company and technician who seem to care about the customer experience and who honor their promises. Jason was also very friendly and nice to the cat who seemed to think he was a technician in training. Thanks Jason- you sold me (and the cat) on Service Experts as my go to.

Review 14 (2024-11-14 - Rating: 5)
Mike G and Dorian did a great job with todays service. They were kind and more importantly able to answer the 100 questions I had asked about my boiler. These guys did a great job.

Review 15 (2024-09-27 - Rating: 5)
I must say Jason did a great job. And very detailed in his quality of his work and takes price in his work as well...... he corrected issues that were their from the beginning and that I appreciate him for......very easy going and understand that prices is a big issue.....He gave me a little peace and calmed my anxiety.......thank you very much. And I will reference him to other people that needs his services.... thanks Michelle

Review 16 (2024-10-16 - Rating: 5)
I was leery of Service Experts initially because they seemed to be very interested in selling me things that I didn’t need ow want. But the technics are great. This time Jason came for our Fall maintenance. He is friendly, genuine and extra knowledgeable. 5 star service for sure. I’m requesting Jason for all my maintenance checks!

Review 17 (2024-10-14 - Rating: 5)
Bryan is very knowledgeable in his field. He has helped us troubleshoot our AC in the past which required more than one visit. Today he offered recommendations on upkeep and so forth with our oil furnace/heater as well as setting up a consult to review more sustainable heating options for our home. The whole team has been polite and speedy with our requests. Definitely a great team to work with.

Review 18 (2024-12-26 - Rating: 5)
Curtis was knowledgeable, efficient, and very nice! He was transparent with pricing before doing any work and made sure I understood what he was going to do and how it would fix our issue before doing it. Definitely recommended!

Review 19 (2024-11-15 - Rating: 5)
Blake was efficient and professional while performing my duct cleaning. He definitely takes pride in his work. Service experts is lucky to have him on their team

Review 20 (2024-10-14 - Rating: 5)
We had out unit serviced and Service Experts sent out the best! Stephen & Dorian were efficient, friendly, and very knowledgeable about their job! I appreciate the excellent service I received and I hope they send them back in 6 months for the next check up! I cant recommend Dorian & Stephen enough!

Review 21 (2024-12-18 - Rating: 5)
Curtis was out for a water heater service today and did a great job. He came prepared with everything I requested, he showed respect to me and my home, he worked efficiently, and answered all of my questions. I could not have asked for a better experience.

Review 22 (2024-12-10 - Rating: 5)
Have used Service Experts, Salem, numerous times- Always they are pleasant, prompt, and know exactly what to do. Today, William Wirt repaired leaky pipes in our bathroom remodel project. And we will be calling SE again when time to install bath vanity......and then on to future projects with SE. Thank you for great service.

Review 23 (2024-10-30 - Rating: 5)
This was my first time using Service Experts. I called to schedule an appointment for duct cleaning and to have both of my HVAC serviced before the cold weather came and I turned on the heat.I received text alerts to tell me that Blake was on the way and showed up at the time they promised. Blake is a very nice young man, very professional and polite. He explained everything he was doing and why. It was nice to experience a company and technician that care about the customer. I will definitely use Service Experts in the future.

Review 24 (2024-09-23 - Rating: 5)
We had Josh and Steven service our system. They were thorough, knowledgeable, and answered all our questions. Im definitely glad we called them. I wish we had 3 years ago when we had to put in a whole new system.

Review 25 (2024-11-05 - Rating: 5)
Chris B. and Jared did an amazing job servicing my furnace and gas logs! They are an extremely knowledgeable, professional and competent. They did a thorough job and explained everything to me that they were doing. If I could rate them as a 10, I would!

Review 26 (2024-12-05 - Rating: 5)
Brandon and Jeremy insulted our furnace and air conditioner. They did excellent work, very friendly, informative, knowledgeable and professional. We were very impressed and looking forward to enjoying our new system.

Review 27 (2024-10-25 - Rating: 5)
Our first experience with Service Experts and it was wonderful from start to finish. Ben, Chris, and Joe were all extremely knowledgeable, friendly, and made us feel like they genuinely cared about our safety. Definitely will be our choice for future needs.

Review 28 (2024-12-07 - Rating: 5)
I had the pleasure of meeting Stephen who was a great help in fixing our heat after two weeks of no heat in the dead of winter and multiple specialists having no luck resolving the issue. He was very polite and knowledgeable. Give this man a raise!

Review 29 (2024-11-02 - Rating: 5)
I had tune-ups done on my two units today and was very pleased with the quality of service provided by my technician, Jason Italo. He was courteous, professional, and did a thorough job. He took the time to explain what he was doing and what his findings were. I will definitely call on Service Experts for any future HVAC needs that may arise.

Review 30 (2024-09-04 - Rating: 5)
Jason Italo came to service my HVAC System. I was totally impressed with the level of detail and thoroughness he applied in servicing my unit. He was here for 2 hours and left me feeling very confident and assured that my System would be well functioning for many years to come. Jason is the type of experienced and well trained professional that is able to perform exceptional service. I highly recommend him for your service needs.

Review 31 (2024-09-17 - Rating: 5)
Service experts came out to check behind another company and fix our unit. Ben O and Stephen M were very kind, quick, and most importantly they educated me on what was going on with it. Not to mention, what had been done by previous techs without our knowledge. All of this to say, great experience and reliable option!!

Review 32 (2024-09-18 - Rating: 5)
My AC has been giving out since my husband and I moved into our townhome and the first technicians that came changed out the coil and it was fixed… until it wasn’t. Within 24 hours of submitting a maintenance request we got another tech to come out, Jason, and he fixed it right up. Not only did he find the issue, he went above and beyond to fix it. Great conversationalist, and I hope he doesn’t have to come back again, it seems like he knew exactly how to fix it to ensure that! Thanks Jason for all your help!

Review 33 (2024-08-08 - Rating: 5)
Chris B. and Ben are the dream team! They are so kind and knowledgeable. As a single mom and first time homeowner I have a ton of anxiety about keeping my home up and running effectively. They took time to educate me and put my mind at ease. They are the best of the best!

Review 34 (2024-10-29 - Rating: 5)
Jason Italo was prompt & efficient. He went above & beyond to service our furnace.He was pleasant & informative. We will look forward to our next 2 service events in April &,October 2025.Nice to feel covered by service experts with staff like Jason Italo! Thank you, Jason!!

Review 35 (2024-09-20 - Rating: 5)
Jason was very polite and extremely knowledgeable. He was here right after the apartment maintenence couldnt go any further and he stayed working on it until I finally had cool air again. Very helpful and I hope they pay him well! I will ask for him personally if ever needed again.

Review 36 (2024-12-17 - Rating: 5)
I have had fine service from Service Experts. Today Brian Blankenship was the tech who came and fixed my upstairs heat. He was very personable and did a great job. Thanks Brian!

Review 37 (2024-09-12 - Rating: 5)
Ben O’Halloran was our tech and he was amazing! He made scheduling easy and checked out everything for us even in the crawl space under the house. He put us at ease about our plumbing problem and we are having him back to check out our heating and air soon! Thanks Ben!

Review 38 (2024-10-07 - Rating: 5)
Jason came over and fixed the problem with professionalism and answered all of my questions and concerns. Showed me the workings of why my coils have a failsafe and the safety it has. He was a great technician and Service Experts handle my issue same day! Great customer experience all around!

Review 39 (2024-09-12 - Rating: 5)
Delonte M. was great and really came through for me. He had multiple tricks up his sleeve to make sure the clogged drain was fully taken care of. He was respectful of my home and was very personable. Definitely would recommend him and Service Experts for plumbing and HVAC services.

Review 40 (2024-10-18 - Rating: 5)
Timely and professional. William quickly diagnosed and fixed the problem with my slow bathroom drains. He was courteous and provided information for maintenence plans but wasnt pushy. I would recommend this company and would use them again.

Review 41 (2024-12-16 - Rating: 5)
Just had Ben O’Halloran at our house diagnosing a plumbing issue after our dishwasher overflowed. He capped the dishwasher valve to stop the water from continuing to run since the valves are broken. Then located the water shut off valve so we know how to turn it off in case of problems in the future. Above and beyond amazing service. I can’t say enough good things or thank you enough for the help. These guys are the BEST! Thank you, Ben!!!

Review 42 (2024-08-28 - Rating: 5)
Saturday morning, I found out my A/C was dead. I felt certain that I wasnt going to see anyone until Monday. I was able to get a technician that day, and without having to pay a premium for Saturday service. Who knew my knight in shining armor would be wearing blue. Jason, my technician, was fantastic. He worked tirelessly to diagnose the issue, he answered all my questions, was patient with his explanations, and made me feel like I was a valued customer. My employer uses Service Experts, and now I know why.

Review 43 (2024-10-11 - Rating: 5)
Highly recommend Service Experts. We have used them for several years and are always happy with their service. Stephen and Mitchell did a great job on our routine maintenance this Fall. They were both very professional and did a wonderful job.

Review 44 (2024-10-02 - Rating: 5)
Delonte was awesome! Showed up right when expected, was professional and courteous. He is extremely knowledgeable and personable. Would recommend him to anyone looking for plumbing help and service.

Review 45 (2024-12-24 - Rating: 5)
Jason and Cameron were very nice, and courteous. They checked everything thoroughly to diagnose the problem concerning the furnace and outdoor unit. Thankfully, the problem was the thermostat only. They saved the day because it was very cold.

Review 46 (2024-10-14 - Rating: 5)
I really appreciate several things. I appreciate you working with me under some different circumstances but more so the friendly customer service. I left my last big unnamed ac company because I couldnt deal getting frustrated after every call due to passive aggressive service. Ben OHalloran made it easy and casual. It was much appreciated.

Review 47 (2024-07-09 - Rating: 5)
Jeremy and Curtis did an amazing job. Our septic tank was having issues and our plumbing was backing up and they were able to identify the problem and fix it within 2 days. They worked quickly, cleanly, and were extremely respectful. They cared about our comfort and made sure they cleaned up any mess that was created during their time working. They also identified other issues that weren’t initially apparent and fixed those for us as well. Overall Curtis and Jeremy went above and beyond what was expected of them and I would gladly have them back to do any other work I may need done in the future.

Review 48 (2024-10-15 - Rating: 4)
Mike was here today and was great at getting the issue diagnosed and part ordered. What Im not thrilled about is how many times we’ve had to have repairs done on our brand new units. We replaced 3 of them 2 yrs ago and Ive lost track of how many times they’ve been here to make repairs since that time . Most of it has been covered under warranty and they have been quick to respond towards resolving it, but the inconvenience is getting to be a bit frustrating.

Review 49 (2024-10-29 - Rating: 5)
Jason and Dorian did an awesome job. They were able to explain things in a way I understood. They also set the thermostat fan correctly to save money on our electric bill. Its the little things that matter most.

Review 50 (2024-09-06 - Rating: 5)
Jason was so pleasant, polite, and knowledgeable! He did our inspection and explained everything, so even I could understand it. Thanks for a job well done and from two veterans to another one, Thanks for your service

Review 51 (2024-11-23 - Rating: 5)
6 month maintenance follow-up this morning with Jason Italy. Very professional, got his job inside and outside quickly then gave me my report and was off. Great job and thanks Jason

Review 52 (2024-10-29 - Rating: 5)
I found JOE and Cory to both be very helpful. They educated me on the equipment and the pros and cons. I found them to be very courteous and felt like I was getting personal Customer Service . They should have five stars by me...Cynthia Lissau👋👋👋

Review 53 (2024-11-02 - Rating: 5)
Had drain line backup affecting toilets and shower. Called on a Saturday morning and they had a technician come out the same afternoon. Jeramy came out and had us unclogged in a short period of time! He was very professional and knowledgeable!! Thanks again Jeramy! Would definitely use again!

Review 54 (2024-12-11 - Rating: 5)
We were extremely satisfied with your Service Tech, Jason! Did a thorough check and cleaning of our heating unit and was so courteous, friendly and respectful! Thank you Jason!

Review 55 (2024-08-07 - Rating: 5)
Yearly maintenance service by our technician Jason went very well. He arrived when expected, serviced our units, explained what he did and fixed any issues that were found. Friendly and knowledgeable. Very pleased!

Review 56 (2024-08-06 - Rating: 5)
Ben and Stephen did a great job. They explained everything to me, answered all my concerns.Im confident I made the right choice in investing in a new heating /Air Conditioner unit. Only downfall, was its Tuesday, and the system can not be installed until Thursday. So, Im without air conditioning for 2 more nights .But, I feel confident the system will be awesome once all installed. My current system is 23 years old.

Review 57 (2024-07-12 - Rating: 5)
Jason was my tech this time . He was awesome. The past 2 tech that came to my house could not fix my thermostat. Which took Jason just a couple of minutes. He was super nice and very knowledgeable about my furnace. Hope to see him in the future. He is a great employee of service experts. Highly recommend him.

Review 58 (2024-07-13 - Rating: 5)
I was very overwhelmed with needing a new furnace and heat pump system. Ben came and discussed my options. He was very kind and patient with me. The technicians, Brandon and Sean did a great job in putting in the new system and explaining how to use it. I truly appreciate how friendly and courteous everyone was to me and especially how fast they were able to install the equipment. Thank you again!

Review 59 (2024-09-04 - Rating: 5)
The guys from Service Experts did a great job installing my new air conditioner. They was at the house before 8 am and finished by 1 pm. Very professional, knowledgeable and friendly.

Review 60 (2024-10-16 - Rating: 5)
Had the semi-annual check on our heat pump today. Mike was professional and polite as always. Checked and cleaned it thoroughly. It is comforting to have the semi-annual check and know things are working properly and not having the will it start when it time to turn on the heat or air.

Review 61 (2024-08-14 - Rating: 5)
Ben and Chris are excellent. I had some concerns about my HVAC that was installed by another company and they came out to take a look. Thorough inspection—more detailed than I expected—and honest. I’m looking forward to using them in the future.

Review 62 (2024-11-05 - Rating: 5)
Jason: Very professional and personable. Took time to answer questions- detailed descriptions. Knowledgeable with ability to explain procedures. A definite asset to the company. Request Jason at next call on May 06, 25.

Review 63 (2024-10-14 - Rating: 5)
The team did a great job at our home today. The work was done in a timely manner, and we were grateful for the efficiency. Everything was clean when they left. Jeramy and team, we enthusiastically give you 5 stars.

Review 64 (2024-09-06 - Rating: 5)
I wasnt sure how to do another review so I am just editing this one to recognize the great service from Jason Italo on 9/6/2024.We had another issue with one of our other AC systems. it required a new fan motor for the outdoor unit. Jason arrived on time and got it replaced very quickly. Works like new again. Thanks Jason!We had issues with our AC system. Called Service Experts and they gave us an appointment next day. Chris and Andrea arrived promptly and found the issue which was unfortunately an expensive part. Chris and Andrea were very friendly and provided options as well as the pros and cons of each. We highly recommend them!

Review 65 (2024-10-24 - Rating: 5)
Jason and Ben came out to inspect and give a tune-up to our heat pump. Their knowledge and good manners impressed me. Both of these guys are gentlemen and know their stuff.John Fraim

Review 66 (2024-12-24 - Rating: 5)
Jason came out and serviced my water heater and changed my filter for my furnace. Hes was very professional and efficient. Great guy.

Review 67 (2024-10-10 - Rating: 5)
Jason was great. He has been our technician before and it was a pleasure to have him be our technician again. Polite, knowledgeable, and just a joy to work with.

Review 68 (2024-10-30 - Rating: 5)
Jason and Dorian provided excellent service today. They provided detailed feedback on what they found in their inspection of our furnace and heat pumps and the adjustments they made.

Review 69 (2024-10-11 - Rating: 5)
Grant Hill came out today to do yearly maintenance on our hvac system, he was very thorough and did an awesome job! We are very pleased with service experts and their technicians.

Review 70 (2024-10-29 - Rating: 5)
Jason & Dorian came by today on time and serviced my ac unit and fixed my vent cover on my return, they were polite and respectful. I look forward to there next visit.

Review 71 (2024-12-02 - Rating: 5)
Great service! Fair pricing. Thank you Matt, Noah, and team!Update. Matt still rocks, Ben is the man, and Jamie and Blake did an awesome job with the install on our gym HVAC replacement! Appreciate you all!

Review 72 (2024-10-18 - Rating: 5)
Blake did a great job with the duct cleaning. Such a personable and professional young man. He is a great representation of your company and customer service.

Review 73 (2024-10-14 - Rating: 5)
Mitchell did an excellent job servicing our furnace today. What a polite, young man. He even took a minute to pet our dog each time he re- entered the house.

Review 74 (2024-11-19 - Rating: 4)
Curtis was very polite. Was on time. Got the job done. Would have given 5 stars but he did not get the water out of the toilet before removing.

Review 75 (2024-12-30 - Rating: 5)
Jason serviced our unit today. Very personable and detail oriented. Great customer service!

Review 76 (2024-11-12 - Rating: 5)
Jason and Corey were very professional and polite and did good work. I would like to request them for my next appointment. Thank

Review 77 (2024-09-12 - Rating: 5)
10 stars for Ben O’Halloran who made time to check out plumbing problems at our house in Blacksburg. I live in SC and he kept me completely informed of all the issues. He’ll be coming to do a precision tune up of the HVAC soon and we look forward to working with him again.

Review 78 (2024-11-20 - Rating: 5)
Jason Itano is excellent maintenance tech for our commercial units at Forward Storage in Salem, Va. He explained the condition of all six units in detail and what he did. Great job!

Review 79 (2024-07-30 - Rating: 5)
Jason and the tech with him today did an amazing job of our routine service cleaning. The house is already freezing on what we keep the thermostat on normally so excellent that we can now bump it up and save some energy! Explained everything and answered all questions!

Review 80 (2024-10-18 - Rating: 5)
Mike Gregory did a great job with PM inspection on oil furnace. Very knowledgeable and personable. I highly recommend Mike and Service Experts for your HVAC needs or repairs.

Review 81 (2024-10-29 - Rating: 5)
Service Expert is true to its name. The technicians are expert in its job special mention to Brandon Adkin, Jeramy Garcia, Curtis Culp,William Wirt,Jamie Maxwell &Cristopher Blankenship. They all worked professionally & very organized & clean installing AC,Hcva,Tankless Water Heater, All that are needed to work on plumbing heating furnace ,changing commode, faucet .etc. The scheduling online is superb . Special mention to Ben O’Halloran for immediate attention , estimates & service work schedules to our 2 houses at 2221 Hollins Rd.& 2227 Hollins Rd.NeRoanoke Va.we’re happy & satisfied of d work done & quality of materials installed. We’re proud to recommend Service Expert Co. to family & friends.Thank You! Good company!keep up d Expert Services! :Thank You all technicians ! Job well done!..Merry Christmas to U all‼️💕 from us Mr & Mrs Walter Stone

Review 82 (2024-08-08 - Rating: 5)
Jason Italo performed an oustanding job with our heat and air system. He was very thorough and explained everythinh performed, the reasons for each action taken. He offered advice on how to optimize the unit. Jason was highly professional and courteous. He was great with our dogs as well which is very beneficial. We would love to have Jason perform all future maintenance appointments if possible!!! Great Job!!!

Review 83 (2024-10-21 - Rating: 5)
Mike Gregory was on time and very friendly. The fall boiler service was quick and went smoothly. I would recommend him and service experts for your spring and fall service.

Review 84 (2024-07-16 - Rating: 5)
Jason Italo was awesome. It was a hot day but he came in and did an amazing job taking care of my system and was as friendly ad can be. This man is great and the service is from this company is as well. Would recommend to all!

Review 85 (2024-11-14 - Rating: 5)
Jason to the rescue!We just had our units replaced Monday and the poor guys spent all day taking out the old and installing the new only to have a bad breaker keep them from finishing. There was a little miscommunication the following day but Jason came to the rescue today. He put in a new breaker and showed us how to it works, answered our questions and finished setting everything up just before the cold rainy weather gets here tomorrow. Thanks again.

Review 86 (2024-07-08 - Rating: 5)
Jason was excellent. His positive attitude, explanations of the service process and status of our unit were greatly appreciated. We give him 5 stars! We also ask that he return as our service tech in 6 months. Thanks Service Experts and Jason.

Review 87 (2024-08-19 - Rating: 5)
This company was contracted by my home warranty service. They were prompt and friendly. The technician Chris replaced my condensate pump and even hardwired to the AC unit so I wouldnt have electrical issues in the future. Highly recommend this company.

Review 88 (2024-08-06 - Rating: 5)
Great service at reasonable price for duct/vent cleaning on an older house that had not had a cleaning in decades. (I have an oil burner furnace that was installed by Service Experts). The representative Blake was knowledgeable and professional. I would recommend Service Experts for expert service.

Review 89 (2024-09-12 - Rating: 5)
Jason and Delonte did a fantastic job. They walked us through everything they were doing while checking over the HVAC and plumbing. Very friendly and efficient!

Review 90 (2024-06-21 - Rating: 5)
The technician that came to help us today, Israel, was very helpful and quickly fixed the leak that appeared last night! An internal wire had apparently come loose and had lost communication with the pump, which was where all the water was coming from.However, the technicians who installed this new system for us two years ago were also from Service Experts. When they installed the system, one of them did not connect the safety wires that trip if theres a backup and keep the pump from overflowing, which is why we had this problem in the first place. Hopefully, this now fixes our issue and things run smoothly from here!

Review 91 (2024-11-21 - Rating: 5)
Curtis and Jasin just completed my initial maintenance with the highest quality of service and professionalism. Thank you for your diligence and attention to detail.

Review 92 (2024-07-12 - Rating: 5)
Chris was very thorough and honest with us about our HVAC options. He presented the entire picture for us, which allowed us to make the best decision for our situation. He was very friendly and personable throughout his visit. I would highly recommend Chris.

Review 93 (2024-12-13 - Rating: 5)
This is a great company that cares about the customer! He made sure we had heat before he left and that everything was working properly!!! They have earned my respect and business!!!!😊

Review 94 (2024-09-26 - Rating: 5)
Delonte did an amazing job on installation. Jessica and Tyler were great getting everything taken care of and scheduled for same day.

Review 95 (2024-08-18 - Rating: 5)
Jason did a great job. He easily and quickly identified the issue and even went above and beyond helping adjust our thermostat settings.

Review 96 (2024-06-10 - Rating: 5)
Delonte showed up quickly to assess the one problem we called for. It was a minor issue, so while he was there, he went ahead and checked the rest of our plumbing to make sure that we didnt get any surprise issues pop up. Then he got us signed up for a routine maintenance contract to save us even more money. (Delonte is seriously amazing) They are so responsive and do an amazing job. I never hesitate to recommend them to a friend when they need any service!

Review 97 (2024-11-02 - Rating: 5)
Jason came out on a saturday (which he wasnt scheduled to do) and solved our a/c issues very quickly. we appreciate him very much !

Review 98 (2024-11-18 - Rating: 5)
Brian did an excellent job checking and cleaning our HVAC systems. He was efficient and thorough.

Review 99 (2024-06-28 - Rating: 5)
We needed immediate repairs to our water heating systems and Service Experts absolutely exceeded expectations. In particular, two technicians William and Brandon on two different visits were courteous, informative, competent and expedient with the repairs. Really appreciate the professionalism and caring about us!

Review 100 (2024-07-15 - Rating: 5)
Thank you to Josh Martin and Steven McClelland who stopped by today to give us some options for replacing our out of date hvac system. I am impressed by the fast response as I just put in this request last night. All of our current questions were answered in a professional manner. Both took time to explain all of our options and the differences between each kind of system. They also explained the Advantage Program and the Maintenance+ program. This was very helpful. We will look over the good, better, and best options provided and hope to get back to you soon.

Review 101 (2024-07-14 - Rating: 5)
Jason Italo was amazing! Came out on a Sunday and was very efficient and got our AC fixed when it was 97 today. He even cleaned the unit to make sure it’s working the best possible! Very thankful!

Review 102 (2024-12-23 - Rating: 5)
Jason came out and did a complete tune up to my hvac system. now I feel alot better for this winter ensuring I have heat for the house. look forward to tuning it up again in the summer.

Review 103 (2024-07-06 - Rating: 5)
We had a young man here by the name of Jason that did the scheduled maintenance required. He was very polite and friendly and did a great job. He was here on 7/3/24 and we where his last customer’s of the day but he was still smiling through all the heat and the craziness that comes before the 4th of July. Thank you Jason!

Review 104 (2024-12-10 - Rating: 5)
Jason did a great PM on our heat pump. Ill recommend his company always. RP

Review 105 (2024-10-26 - Rating: 5)
Excellent service. Wiliam was patient, thorough, paying attention to detail. Loved the service and also signed up for the maintainence program. Bill McCann

Review 106 (2024-11-26 - Rating: 5)
Jason and Dorian are very knowledgeable, courteous and meticulous about their work ethic. Great job guys!

Review 107 (2024-07-18 - Rating: 5)
I had Ben and Jason out for a maintenance check on my AC unit. Received excellent customer service, great explanations on service and maintenance and very professional and quick service. Would highly recommend!!

Review 108 (2024-10-15 - Rating: 5)
Jason was very knowledgeable and professional. He took the time to explain the different components and what he was checking. Highly recommend.

Review 109 (2024-07-21 - Rating: 5)
Our 50 y/o AC failed during a record heat wave and we were faced with a complete HVAC replacement. We shopped 5 local HVAC installers over 3 days who each sent reps out.Rarely, if ever, in my 72 years, have I been this impressed with the integrity of the two young men from SE, Cory & Stephen. They spent a great deal of time diagnosing our problem, explaining options and answering questions. Each could teach a college course in customer service and HVAC systems. Stephen especially deserves special recognition as he went above and beyond in diagnosing our HVAC problem, disassembling the unit to do so in 100 deg heat and 100% humidity, at no charge. Pretty amazing. This really reflects a smart & healthy management culture as well.Highly recommended.

Review 110 (2024-10-16 - Rating: 5)
Jason came out and serviced our A/C unit, and the furnace he did a wonderful job cleaned out my air intake and went over the unit with me and answered all of my questions and he even had some suggestions thatI should keep a eye out for, Thanks Jason

Review 111 (2024-05-03 - Rating: 5)
Jason came out for our routine HVAC check up today. He was polite and professional as well as efficient. He took the time to answer my questions and give me a through run down of how our system was functioning. We have had him out before and he is always a pleasure to work with.

Review 112 (2024-06-14 - Rating: 5)
So I just got done with a full system replacement with these guys and I have to say I’m impressed. Not only were they quick to both get here and give an estimate but were also able to do the full job two days later. System works great now thanks to David, Micheal, and Nick. All done in one day and super fast and efficient. Thanks guys!

Review 113 (2024-11-25 - Rating: 5)
Jason Italo came for a service call through Home Serve and got my unit running very quickly. Was very precise and informed me what went wrong.my Unit is now working and thanks to Service Experts and also Home Serve

Review 114 (2024-08-16 - Rating: 5)
Jason was the best serviceman I could have asked for , he was precise and did his job perfectly. Highly recommend him and this company.

Review 115 (2024-06-18 - Rating: 5)
We had our pipes changed and water heater maintenance done by William and Curtis. These guys worked hard and did a great job doing their work. We appreciate all their efforts. We are satisfied with their job. Thank you.

Review 116 (2024-08-25 - Rating: 5)
Jamie and Sean installed our new heat pump and air handler. They worked hard, got the job done and explained our new thermostat to us (even with our many questions!). Thanks!

Review 117 (2024-08-10 - Rating: 5)
Stephen from Service Experts came out for a service call pertaining to our HVAC. Stephen was very professional and knowledgeable and even provided some recommendations with honest feedback. Great service and outstanding customer service! 5 ⭐️ all around!

Review 118 (2024-07-01 - Rating: 5)
Jeremy did our service request for a stand-by on our tankless hot water heater. He was quite professional and courteous. He showed me how to troubleshoot the issue if it happens again. I feel he is a solid asset for Service Experts. John Eby

Review 119 (2024-10-14 - Rating: 5)
Curtis did an awesome job diagnosing and fixing the leak in our basement. Everything was done in a professional and timely manner!

Review 120 (2024-08-26 - Rating: 5)
Service was prompt , it was also sunday evening. Brian Blankenship was an excellent technician, had our HVAC up and running in no time. Excellent, would highly recommend.

Review 121 (2024-11-14 - Rating: 5)
Mike and Corey came by this morning. On time, very knowledgeable about the repairs needed and regarding the equipment...Would absolutely use again and give a reference..

Review 122 (2024-10-11 - Rating: 5)
William came to our house today and spent hours fixing our plumbing issue. He is such a sweetie pie and I appreciate his hard work SO much!

Review 123 (2024-07-24 - Rating: 5)
I have a great experience with this company. The tech Stephen was very knowledgeable and thorough when going over the process and offered suggestions for preventative maintenance on my HVAC system. I recommend using Service Experts for your HVAC needs.

Review 124 (2024-10-24 - Rating: 5)
Steven and corey did a great job on our service today.They were very polite and very helpful.Thank you both very much

Review 125 (2024-10-18 - Rating: 5)
Blake Dixon did a great job and took care of cleaning out my ducts. I had a sinus infection earlier in the week and after my ducts were cleaned it helped out a lot.

Review 126 (2024-12-02 - Rating: 5)
We have had nothing but great experiences with service experts. We just had a thorough and careful tune up from Jason.

Review 127 (2024-09-26 - Rating: 5)
Jason was very friendly and knowledgeable. He went the extra mile. We will highly recommend Jason and the company to friends and others.

Review 128 (2024-06-29 - Rating: 5)
Jason so friendly, even my dog who was formerly abused loved him! He explained everything and was punctual. Cant say enough good things....Give the man a raise!!!! Julie Bauman.

Review 129 (2024-10-09 - Rating: 5)
Grant Hill, our service tech went above and beyond. He is exceptional in his job, his attitude and customer service!!

Review 130 (2024-07-26 - Rating: 5)
Jason Italo did an excellent job servicing our account. I enjoyed meeting him and our conversation. Thanks so much, Jason!

Review 131 (2024-10-25 - Rating: 5)
Jason came out yesterday to check and clean out the furnace, super nice and professional. Very knowledgeable, answered all our questions about our equipment.

Review 132 (2024-08-23 - Rating: 5)
Joe Kelly and Becky are the reason we have been with Service Experts since around 2016. Great people, excellent service! Even our 8yr old dog who is usually not a fan of men LOVES JOE!!! Now thats saying something.

Review 133 (2024-11-21 - Rating: 5)
Jason serviced our heating and air system today. He was friendly, professional and thorough. Jason also explained what he did and how our system works. Service Experts are a top notch company. We highly recommend.

Review 134 (2024-03-19 - Rating: 5)
Jason Italo was on time and did a great job of doing the maintenance on the furnace and heat pump. He also explained some things I had questions about. He was diligent with not tracking dirt in my house and also cleaning up some water he found under the condensation pipe. My Kitten Callie was happy with him as well. Thanks again Jason for a job well done.

Review 135 (2025-01-08 - Rating: 5)
JASON ITALO was my technician today and he did a great job with my tune up for my seasonal maintenance. He was very personable, professional, efficient and great conversation. I learned more about my system today and would love to have him come back again in the future.

Review 136 (2024-11-18 - Rating: 5)
The customer service representative and technicians demonstrated professionalism and friendliness. The issue was identified and resolved quickly.

Review 137 (2024-04-05 - Rating: 5)
Even though Chris B and Andrea had to deliver bad news, they were nice and professional and both very fun to work with. They are the best. No pressure to purchase a new system BUT they will be here Monday to do the install.Highly recommend them!

Review 138 (2024-10-14 - Rating: 5)
Both Steven & Dorian were great. They answered my questions & were very polite. Excellent service!

Review 139 (2024-04-18 - Rating: 5)
Stephen cane out today and was amazing. He was knowledgeable, respectful, and very polite! I’m a single mom and not educated on all of it but he broke it down easily for me to understand! I also felt very safe as he was respectful and asked every time before he came in. Not only did he explain everything but also spoke to me the entire time and make the experience 100% easy ! I would definitely recommend and use again.

Review 140 (2024-06-04 - Rating: 5)
Jason was here on 6/4/24 for the complimentary Maintenance Service and I told him that I was still hearing a booming noise when the unit came on and when it went off, he figured it out he said that it was the ducts, he did what he did to resolve the booming noise, he also waited to hear if we heard the noise before he left and we didnt, he said everything was workingperfectly. Jason was very pleasant and professional great job!!!

Review 141 (2024-11-02 - Rating: 5)
Jason was very quick and helpful. Explained the problem and why it was happening. Fixed it all and was very nice and professional.

Review 142 (2024-05-31 - Rating: 5)
I had routine maintenance today and Greg, service tech was very professional, polite and knowledgeable. He was joined by Joe P., service advisor, which explained what was found and needed repair. Also very polite and professional. Great service, great team!!

Review 143 (2024-07-14 - Rating: 5)
Jason was awesome. Very friendly and knowledgeable. He fixed our HVAC problem in a timely fashion. Would definitely recommend.

Review 144 (2024-09-16 - Rating: 5)
Chris Mize did a great job at getting my ac unit running. He answered my questions in away that was easy to understand.

Review 145 (2024-10-17 - Rating: 5)
We had Service Experts out today to replace our leaking water line. Jeremy and Curtis were onsite today and very professional, knowledgeable and efficient. Jeremy has been involved since the first call and was very informative and polite. We appreciate the work you did for us today!!! Thank you!!!

Review 146 (2024-10-28 - Rating: 5)
Brian is always prompt and respectful and gets things done! Thank you for the great service!

Review 147 (2024-11-07 - Rating: 5)
Great service! Quick, friendly, on time and left things clean! Jeremy and Curtis were great!

Review 148 (2024-10-06 - Rating: 5)
Our service gentlemen were courteous and efficient and solved our problem speedily and completely. We will see them on our scheduled maintenance appointments

Review 149 (2024-09-10 - Rating: 5)
Steve worked efficiently on this heating system maintenance job, was courteous, and explained the procedure clearly. We appreciate his visit here today.

Review 150 (2024-08-28 - Rating: 5)
Were here within an hour of when I called about no cold air. Fixed it in 30 minutes. Chris was very nice and polite.

Review 151 (2024-06-24 - Rating: 5)
Joe Kelly was very prompt in getting to our house. Had the problem fixed in 5 minutes and not overcharged. Very, very happy with his services and what a very kind gentleman!

Review 152 (2024-11-18 - Rating: 5)
This is Lisa Ramsey I was wanting to let you know Jason was at 77 vista trail in buena vista va 24416 today he was a great person very nice done a great job thank you very much

Review 153 (2024-08-07 - Rating: 5)
Our techs name was Jason he was thorough in his inspection of our lennox unit found some minor issues that he took care of very knowledgeable would like to have him on my next inspection

Review 154 (2024-07-23 - Rating: 5)
William did great work fixing my leak, and even went above and beyond by providing a recommendation on another problem I was having unrelated to the job. Highly recommend!

Review 155 (2024-10-14 - Rating: 5)
Mitchell did a great job performing maintenance on my 3 HVAC units. He was very polite and professional and was very helpful in getting us a same day plumbing appointment to address an issue we were having. Great customer service.

Review 156 (2024-06-08 - Rating: 5)
Shawn did some scheduled maintenance at our home today. He was courteous, friendly, informative, and even took the time to be kind to our little ones. Thank you for excellent and professional service!

Review 157 (2024-08-19 - Rating: 5)
Service Experts came today and service our units inside and out Jason and Josh did a excellent job great customer service I would recommend those guys to everyone thanks guys 👍🏾👍🏾👍🏾👍🏾👍🏾💯

Review 158 (2024-05-09 - Rating: 5)
Jason Italo came to service my heating and air conditioner today. He was so nice and knowledgeable. He cleaned, changed my filter and lights bulbs. He also changed my thermostat to automatically go from heat to cool and back. I would like for him to come back next time service is need ed.

Review 159 (2024-04-11 - Rating: 5)
We had the pleasure of having Israel visit our come today. He was not only knowledgeable and great at what he does, but he was so personable! What a wonderful touch to have someone service who is able to be friendly and have a conversation. We would 1000% recommend!

Review 160 (2024-02-05 - Rating: 5)
Have used their services twice now and theyve been quick, friendly, and fair about it. As someone who knows a little about the industry, I can say they are fair with their pricing. The real amazing part is the speed, though. As everyone knows how annoying it can be without proper heating.The second and last time was a simple issue but Ben, Shaun, and David got the part replaced and we had a fun conversation to boot. They also checked my AC just in case, which was nice. Ill be keeping them in the contacts for sure.

Review 161 (2024-11-05 - Rating: 5)
Excellent service and very professional. Brian was extremely friendly and went right to work and knew exactly what to do.

Review 162 (2025-01-03 - Rating: 5)
I cannot speak highly enough of this company. This was my first time using them. I had what I described as a difficult plumbing problem in my basement. William and Jeremy went above and beyond to fix the issue and make sure I was satisfied. I enjoyed the service so much, I joined their yearly maintenance plan for plumbing, heating and air. Thank you Service Experts.

Review 163 (2024-09-25 - Rating: 5)
Jason and his helper were very friendly and made sure that I understood exactly what was needed. I would recommend the company to others.

Review 164 (2024-10-16 - Rating: 5)
Our family was very satisfied with Brians work today. He was prompt and professional.

Review 165 (2024-09-05 - Rating: 5)
Shawn and Dorian visited for my bi-annual tune up and I received excellent service which I greatly appreciate.

Review 166 (2024-10-08 - Rating: 5)
Jason and Dorian were AMAZING. They are friendly and knowledgeable. Highly recommend.

Review 167 (2024-03-22 - Rating: 5)
I was really impressed with Jason Italo as a service technician! He was very professional, thorough, and actually stated everything he done. Also, he answered a few of my questions to which I can tell he is very knowledgeable. The best technician we have had so far and would like to request him going forward.

Review 168 (2024-06-08 - Rating: 5)
Delonte was excellent! I came home to my toilet leaking into my downstairs ceiling, and he was super accommodating and helpful to helping me get the best deal! Will definitely use this service again!

Review 169 (2024-01-31 - Rating: 5)
Today Stephen, Greg and Andrea were at my home for my 6 month checkup on my heating and cooling system. They each were very professional and got right to work. I love that they wore their booties, keeps everything clean. They were just fantastic! If you need help with your system just give Service Expert a call and ask for them.

Review 170 (2024-10-29 - Rating: 5)
Brian Blankenship was a very nice technician. Very knowledgeable and getting answers to fix my unit. Thanks Brian.

Review 171 (2024-08-22 - Rating: 5)
Jason and Tyler were the best. I’d give them a six if it was an option. Great job guys!

Review 172 (2024-07-30 - Rating: 5)
Curtis came to fix some plumbing issues I was having and he was awesome. He went above and beyond. I would highly recommend Service Experts

Review 173 (2024-07-22 - Rating: 5)
Service is fast and friendly. Sales can be pushy but the technicians are awesome! We’ve used Service Experts a couple times and overall would def recommend.

Review 174 (2023-11-09 - Rating: 5)
David Hudson is an excellent technician. Very professional and personable. David kept us informed regarding the issue and how to fix the problem. Kept us updated during the whole time that he was at our home. The price for his service was reasonable. Explained to become a customer and be treated as a priority customer. I like that!! If we ever have any emergencies in the future, we would like to have David Hudson come back to our home. He brings peace and comfort to us with any emergencies at hand.

Review 175 (2024-04-04 - Rating: 5)
Very thorough and not pushy. Had a maintenance call this afternoon and they explained everything, cleaned out and around my heat pump. Chris Blankenship & Ben were very nice and professional. Highly recommend.

Review 176 (2024-09-19 - Rating: 5)
Blake Dixon and Leonerd did a great job on the duct cleaning for my house..they explain and answer anything I asked and cleaned up after..thanks you guys

Review 177 (2024-07-12 - Rating: 5)
The tech Jason Italo, was very thorough and went over our system quickly . He replaced the filter and cleaned both the internal coils and the flame sensor inside. He checked the outdoor unit and cleaned the coils there as well. Great guy, very polite and informative.

Review 178 (2024-10-18 - Rating: 5)
Jason did a great job with the maintenance of my oil furnace. Very knowledgeable.

Review 179 (2024-08-14 - Rating: 5)
August 13 2024 Jason and Tyler came out and serviced out A/C cleaned and stayed about a couple hours. They were very thorough with every thing. They were very polite and respectful. Awesome job to Jason and Tyler...thumbs up!!!!!! 5 Stars plus

Review 180 (2024-05-08 - Rating: 5)
Jason Italo worked on our A/C today. There were some challenges, but he was determined to get the job done right. Nice, friendly, and knowledgeable person. He represented Service Experts very well!

Review 181 (2024-10-23 - Rating: 5)
Jason was verry polite and professional. He filled me in on all the details of my boiler/heating system.

Review 182 (2024-04-04 - Rating: 5)
Quick courteous service for seasonal inspection/cleaning of AC coils. Israel, Andrea and Mike did a great job. Service experts installed my unit 4 years ago and (excepting one instance when a bird ended up in the exhaust) it has ran like a charm

Review 183 (2024-10-23 - Rating: 5)
Jason was great, very professional, explained my options throughly. A True Professional and Through with presenting different options & choices. It was a pleasure working with him

Review 184 (2023-12-20 - Rating: 5)
They did an amazing job! They came right at the scheduled time, diagnosed the issue with our heat pump and had it repaired within an hour. I couldnt be happier with the service and I decided to join their monthly membership to keep up with the preventative maintenance I had trouble keeping up with. Dont hesitate to call them!

Review 185 (2024-11-11 - Rating: 5)
Jason came by and fixed the issue with airflow, he installed a return box so I wouldnt have any more air flow problems

Review 186 (2024-09-27 - Rating: 5)
Great service work and explanation of replacement equipment potential.Brian and Corey were great!

Review 187 (2024-05-16 - Rating: 5)
Jason came by to do the yearly maintenance check for the HVAC. He’s very thorough, professional and polite! It was a pleasure having his assistance. I hope we have him again next time.

Review 188 (2024-08-30 - Rating: 5)
The plumber William Wirt did an excellent job and got us out of a jam quickly and efficiently.

Review 189 (2024-10-12 - Rating: 5)
Very friendly, knowledgeable team. They made good suggestions for anything that could be done to improve our system.

Review 190 (2024-04-25 - Rating: 5)
Service Experts have been cleaning and servicing our units for years. Mike and Greg were efficient and timely in our service appointment this year. Gave us advice on how to get better life out of our unit. Great customer service!

Review 191 (2024-11-24 - Rating: 5)
On time, polite, clear,.no pressure.Updated review:Our furnace went out during a cold snap. Jason came out late on Saturday night to fix it. He quickly identified the problem, corrected the issue, and then double-checked to make sure everything worked well. Hes clearly passionate about HVAC and took the time to explain each step of his process, as well as what to watch for in the future. Extremely knowledgeable, friendly, and service-oriented.

Review 192 (2023-05-03 - Rating: 5)
We had a wonderful experience with Service Experts! The appointment was scheduled in a very timely manner and the prices were very reasonable. Ben and his team (Chris, David, and Joe) did a wonderful job assessing our mini-split units which were leaking and doing the maintenance on the rest of our HVAC units. They were very professional and knowledgeable and gave a very honest opinion of the system and solutions to fix the issue. We were very happy with the service and everyone was very friendly and made sure everything was neat and tidy when they left. Will definitely be using them in the future!

Review 193 (2024-05-29 - Rating: 5)
Josh and Jason provided a great service today they were polite considered. They explained all the details with great service. We are very pleased and even my Dog Max approved them

Review 194 (2024-07-29 - Rating: 5)
Jason was great today he kind and courteous. Explained everything so clear glad he helped us today

Review 195 (2024-06-27 - Rating: 5)
Jason was excellent. He explained what he was doing and why. He answered my questions with clarity and was courteous. Great serviceThank you.