Proline Plumbing and Sewer

Located in Salem, Oregon

Address: 280 Wilson St S, Salem, OR 97302, United States

Phone: +1 971-431-8638

Rating: 4.9

Services

On-site services
Repair services
Credit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-07 - Rating: 5)
Darren, and his team were absolute pros!I needed a really creative solution troubleshooting what was causing a leak from our main bathroom into our basement. It’s a tight space and hard to see. It was so encouraging for both of them to take their time and be patient… Darren was determined not to leave until we located the source of the problem… and we did!It was nice to hear a couple suggestions on quickfix solutions that do not require a repair. We had basic water intrusion behind failing silicon Sealed corners.Proline plumbing will definitely be my go to for plumbing needs!

Review 2 (2024-08-24 - Rating: 5)
Excellent service. Excellent communications, plumbers Adam and Dustin did an amazing job. Stayed until everything was done, continued to retest and make sure we had no additional gas leaks. We were able to open in a few days once the gas company turned on our gas. Excellent all the way around. Thank you so much Proline Plumbing.

Review 3 (2024-10-01 - Rating: 4)
Had to replace a 15 y.o. water heater that started leaking. After installing the new one, per the instructions in the booklet, we kept getting an error message. After calling the water heater company they recommended Proline. The techs arrived on time, were very professional, even when we got irritated due to a code violation on our part, making it so the tech could not check the alert warning. But he explained about the tank and helped us understand the issue we had and why the tank was working this morning without any alerts.. The code violation was that the earthquake straps were not installed on the tank.To make service even better, (5 stars) would recommend that during the disclaimer, that a statement is added re: the earthquake straps needing to be in place or the tech will not be able to check and the customer (me) will be charged for the visit (ended up costing $ 140). Or a list of requirements be sent with the email re: the visit. My question was: Why should the earthquake straps need to be in place prior to making sure the new unit was working? Doesnt make a lot of sense.Like I said previously, the tech however was knowledgeable and remained pleasant and professional, but he did state that this was a common issue that they encountered.

Review 4 (2024-08-02 - Rating: 5)
Tristan was very professional, friendly and answered all my questions. Theres nothing better than a technician who is a professional and honest at the same time. I highly recommend him to anybody to work in their home or business. He was fast, efficient and corrected all the problems from previous bad plumbers work. Plus he had a great sense of humor.

Review 5 (2024-09-05 - Rating: 5)
Customer service was outstanding from the 1st (real person) I spoke with. Tony was the service worker who came out and fixed everything quickly and efficiently. A big thank you and I will be using you again.

Review 6 (2024-07-02 - Rating: 5)
Our drain seal cracked and created a leak into our kitchen ceiling within 6 days before we headed out of town. Through our home warranty, Proline Plumbing reached out, come over the house, and diagnosed the issue. Their professionalism and know-how got to the heart of the matter immediately, which left an awesome impression on us.Proline’s technician, Adam, was really nice and answered any questions we had from the issue at hand, what needed to be fixed, and how the work was getting done, especially in a short amount of time. Definitely would like to see Adam from Proline Plumbing & Sewer again if we have any other plumbing issues.

Review 7 (2024-07-09 - Rating: 5)
Darren and his teammate showed up right on time. There was some miscommunication between what I thought I was told on the phone, vs the quoted price, but I appreciate that Darren really went out of his way to do the best for me that he could. As a disabled vet and a single dad, times are tough enough as it is, but who really plans for a sudden failure of an outside faucet. I really felt Darren was compassionate to my needs and did what he could to make things work for everybody. That customer service aspect alone is what makes me a repeat customer of any business.

Review 8 (2024-09-20 - Rating: 5)
I highly recommend Proline for your water heater repair needs!Heat pump water heater from AOSmith failed after 5 months. Proline was able to replace a bad part and get the water heater running as expected within a week.Adam and Dustin were extremely knowledgeable and completed their work in a very reasonable amount of time.

Review 9 (2024-06-27 - Rating: 5)
I had been dealing with a high water bill for quite some time and couldn’t figure out why. Turns out that my sprinkler system was leaking, a sprinkler system that I do not use. I called Proline and they came out and helped me figure out what was going on. They ended up canceling my sprinkler system, removed my back flow assembly, and capped off the main line. Said I shouldn’t be getting leaks anymore! Excited to have a lower water bill again. Thanks Proline 🙂

Review 10 (2024-09-05 - Rating: 5)
Darren was polite, professional and showed up with all supplies necessary to complete the replacement. Thank you for a job well done.

Review 11 (2021-12-08 - Rating: 5)
From the get go these people were amazing. As soon as we called them we got a call back, and they always called back when they said they were, always answered the phone, and very professional. I would choose these people over anybody anyday especially these days you cant get ahold of anybody and you will never get a call back from anybody else if you call someone other than them. As soon as they came to the door I asked if they can put On booties because I had no vacuum for a week and they did not hesitate and said they would take their shoes off instead and come back with booties the 2nd time they came in the house . So every time they came in the house they wore covers over their shoes and were very respectful and there very kind, did their job the way they should and cleaned up their messes and did a neat job.. Thank you for amazing services and for being committed to your job and for always answering when we call you And for returning our calls. We appreciate you guys. Cant wait to use our gas line when its all done. They installed a new gas line for us.

Review 12 (2024-02-06 - Rating: 5)
Tyrone was great to work with. He arrived 15 mins into the time window that Proline stated. He was super friendly and based on how quickly he fixed the issue, its clear that he is very experienced. Tyrone and his apprentice did a drain line cleanout, and cut into old cast-iron piping to attach a new sink drain line; all in the matter of 2 hours. High quality work, and efficient. Id recommend proline any day of the week, if youre looking for peace of mind with plumbing issues.

Review 13 (2023-01-26 - Rating: 5)
The installation team let me know when they were on their way and arrived a little before the stated arrival time! They were very pleasant and professional in all aspects of their work. My project was rather involved and all the members of PROline I dealt with were wonderful to work with and went out of their way to help me. I have used this company in the past and their great service has stayed very consistent and pleasant to work with.

Review 14 (2022-12-13 - Rating: 5)
I would happily call Tyrone Miles of ProLine Plumbing again for any plumbing work. He showed up on time and listened as I went over the things I needed help with (install a new garbage disposal in my sink and repair the toilet). He then explained exactly what he would do and showed me an estimate of what it would cost. Then he installed my new garbage disposal and gave me tips on keeping it clean and in good working order. Then he replaced the broken fill valve in my toilet and it is now working perfectly. Payment went without a hitch and I had an invoice emailed to me instantly. The price was fair and reasonable for the amount of work done.

Review 15 (2022-06-21 - Rating: 5)
Tyrone and his apprentice (or assistant?), Kirkland, came by yesterday to figure out why we had a water stain on the ceiling of our basement bathroom. They quickly identified the problem and solution and fixed the issue right away. Tyrone was professional and polite ,and ensured the work they delivered was done right and tidily. I was so impressed. Its always stressful to have service providers in your home, but they were both fantastic and we were comfortable with them right away. 10/10 would recommend.

Review 16 (2023-05-22 - Rating: 5)
We had a leak on our main water line. I called Ashley and she put me in touch with Tony. He was there within a half an hour and everything got fixed and my toilets flush again. He was efficient, knowledgeable and answered all my questions. I can’t thank Tony and Proline enough.

Review 17 (2023-10-09 - Rating: 5)
Dustin was super fast and efficient! He was very knowledgeable on what happened in our bathroom and how to fix it. The job was done in 20 mins! He was super friendly too

Review 18 (2023-09-26 - Rating: 5)
Adam was very kind, did a great job, cleaned up a mess that was not his. I appreciate his professionalism, kindness and he was very quick and agreed personality. He deserves a bonus. I highly recommend.

Review 19 (2023-12-23 - Rating: 5)
Tony was awesome! This company saved my bacon. When nobody else would come out at night after hours…they did. Within an hour. Kept us appraised of the price and expectations. They have great equipment and Tony knows his trade. Showed up with a big traveling truck with everything needed to fix the problem. Thanks Tony..

Review 20 (2021-09-17 - Rating: 5)
Prompt, GOOD service. I like the way they alert you via text about who is coming and can follow them on a map. The best part are the kind employees. From the office staff to the guys who came and did the work, everyone was helpful and nice. Chris and Dustin were efficient, knowledgeable, and really great to work with. I appreciated the way they took the time to explain what was going on but still worked quickly. I also like the way they documented the progress of the work and any additional issues for the future. This is a company Id hire again for any plumbing needs around my house without hesitation.

Review 21 (2022-03-09 - Rating: 5)
We had an emergency on a Friday, and while there wasnt anyone able to help us until after the weekend, dispatch was great at calming our fears and letting us know that we were okay to wait until they could get out to see us. Once they were able to schedule a service person, Tyrone was on time, incredibly helpful, very quick, and went above and beyond what I expected.

Review 22 (2022-08-22 - Rating: 5)
Proline was fantastic all around—emergent weekend issue and they were able to send a plumber out Sunday morning—Eddie was phenomenal—on time, quick assessment and great work getting things resolved. Very professional and I’ll definitely use Proline in the future!

Review 23 (2024-04-15 - Rating: 5)
Darren identified an issue with the expansion tank attached to our water heater while here to install an auto shut off valve. Got everything completed in ~4hours

Review 24 (2023-11-21 - Rating: 5)
Chris was professional and nice. He took the time explaining everything to me. He did a great job repairing my leaks and got the job done fast!

Review 25 (2022-12-19 - Rating: 5)
We wanted to give a huge shout out to Chris, who responded for us yesterday. Chris was phenomenal helping avoid a potentially unpleasant situation. His communication and knowledge were very much appreciated by both our team as well as the homeowner. Thank you to Chris and Team Proline!

Review 26 (2021-02-09 - Rating: 5)
I’ve been meaning to leave this review for months, time got away from me. I had a pipe damaged by the ac installation guys that needed to be repaired ASAP. Joe was called out to the job, he was able to fix the pipe with no problems and and installed a garbage disposal for us. He was professional, friendly and went above and beyond to help us out. I would recommend him for any plumbing needs!!

Review 27 (2022-08-17 - Rating: 5)
Had a leaking hose bib. We have had excellent service in the past from PROline and didnt hesitate to call on their services. Eddie (the technician) was prompt and professional. Will continue to make PROline our go-to call for plumbing.

Review 28 (2019-09-25 - Rating: 5)
Joe from Proline could not have been more courteous, efficient, and knowledgeable. He arrived on time, explained the problem to a virtual layman at home repair (myself), and went to work correcting what is now years of neglect to our plumbing system. He also gave clear and simple instructions on how to preempt similar sewage and drainage issues moving forward, given our older home on a hill here in West Salem, potentially saving even steeper costs in the future.I almost never leave reviews for anyone, but Joes efforts and great customer service should be noted. Thanks Joe for your work and acumen! And, thanks Proline for being the best vendor our Home Warranty has ever sent to our fairly recently purchased money pit in the West Salem hills.

Review 29 (2020-04-20 - Rating: 5)
Joe arrived on the early side of the appointment window and got right to work. And he was fully suited up for the plague, and as a home with an immunocompromised occupant, this made us extremely happy. They care about their technicians and their customers. We do not want to need their services again, but will happily make Proline our first call.Thanks, Joe!

Review 30 (2024-05-04 - Rating: 5)
I recently got a new gas stove I needed help connecting and this company was able to get out to me promptly. Tristan was prompt and professional.

Review 31 (2023-08-23 - Rating: 5)
Tyrone and Tristen were over the top helpful, professional and efficient. Very personable. Proline jumped to the top of our Plumbers list. James

Review 32 (2021-08-27 - Rating: 5)
Adam was awesome. ProLine sent him to repair a leak found during a home inspection. He was here within 24 hours. He was very efficient and professional.

Review 33 (2024-11-20 - Rating: 5)
The technician is very professional and took care of all the issues. Service is great and turn time is very fast.

Review 34 (2020-07-01 - Rating: 5)
Chris came out to fix a shower drain issue at our house yesterday afternoon and returned this morning to complete the job. He was professional, courteous, knowledgeable, friendly and respectful. He kept us informed of what he was doing and why. He was wearing PPE due to COVID-19. We appreciate that very much. I told Chris when he left today that I appreciated his professionalism, courtesy and thanked him for fixing the drain.

Review 35 (2024-04-15 - Rating: 5)
So grateful for this company! Very informative, timely, and reliable. Couldnt get a better price nor company to install. Thank you again, Proline

Review 36 (2019-03-13 - Rating: 5)
Joe came to my house to fulfill a warranty plumbing issue. He was great, very thorough, knowledgeable, and provided me with the information I needed of potential future plumbing issues. Proline will be my plumber for life. Thank you Joe!

Review 37 (2019-08-03 - Rating: 5)
Joe was Awesome! He’s been out to the house a few times for different issues. We have had a really good experience with this company, they should feel good to have Joe on their team.

Review 38 (2022-07-01 - Rating: 5)
PROline Plumbing has been a go to for the company we work for. Always super helpful, easy to work with, and understanding of our clients needs. We appreciate all their hard work!

Review 39 (2022-10-27 - Rating: 5)
Folks were friendly, responsive, and quick! Price was much higher than I expected ($400 for a 15min unclogging). Ill shop around more next time but the technicians were wonderful.

Review 40 (2022-04-01 - Rating: 5)
I had used this company a few years ago to put in a new gas water heater for me and Tony was absolutely amazing. This time I needed my kitchen drain unclogged and Eddy and Kirkland were very professional, knowledgeable and friendly and did a great job.

Review 41 (2019-11-27 - Rating: 5)
Proline Plumbing sent a technician out to replace my water heater. They were prompt and professional. The technician, Joe, provided excellent service and stayed until the job was done.

Review 42 (2021-07-24 - Rating: 5)
Adam was very polite and professional. We appreciated his expert advice. We didn’t use his services because my husband felt he could do the repair.

Review 43 (2022-01-03 - Rating: 5)
Workers arrived quickly to fix our burst pipe. They were cheerful, professional, and fast. Fees were clearly stated up front and choices were offered when possible. We were thankful!

Review 44 (2019-06-19 - Rating: 5)
Price was fair, work took less time than expected, everything was explained to me by Joe so I knew what work was going to be performed and what work was completed. Joe did a great job and I will definitely use Proline again!

Review 45 (2022-02-04 - Rating: 5)
Adam provided efficient diagnosis and repair of my problem with perfect results. Installation of the new toilet was also completed efficiently. I will definitely request Adam for my next project.

Review 46 (2024-03-14 - Rating: 5)
Darren did a wonderful job! Great work, and was done quickly. He was friendly and informative.

Review 47 (2019-01-19 - Rating: 5)
Luckily my home warranty program hooked us up with proline and joe did great job fixing a broken pipe, installing a new toilet, and putting in a new faucet. He chose to go in the crawl space and fix it correctly instead of figuring out a way to just “bandaid” it. I hope to use these guys again when I move my washer and dryer out to the garage.

Review 48 (2021-09-29 - Rating: 5)
We had Pro- line install a Whirlpool Steam Duet washer and dryer. Installation went well, but had to get different cord for dryer. Everything works well.

Review 49 (2024-06-20 - Rating: 5)
Beyond pleased with the weekend availability and Dustin’s service. Worth the cost and peace of mind to open up the ceiling and ensure his initial diagnosis was correct and there wasn’t anything hidden. Will use again - hopefully for a project that is not a weekend leak emergency! 😂We had Dustin back out after the leak reappeared. He was able to diagnose the problem and provide a solution. While we opted to not move forward with the repair, I appreciate him coming back out and not charging another service fee. Highly recommend the Proline team!

Review 50 (2019-08-15 - Rating: 5)
Joe is excellent to work with, explains what needs to be done, is timely and communicates well. Proline has excellent communication all around and they’re easy to pay right on the spot.

Review 51 (2022-09-22 - Rating: 5)
Seriously the most polite company I have dealt with . Most companies seem bothered these days to get phone calls but not these guys !!! We have changed things , no problem, we call them multiple times a day if we have any concerns , and still no problems . Highly recommend this company !!!! Got my business for life !!!

Review 52 (2019-05-02 - Rating: 5)
Chris does great work and ProLine sticks to their estimate. Great company. I’d have Chris do work for me again, in a heartbeat.

Review 53 (2022-03-16 - Rating: 5)
Tyrone arrived in the expected time window with adequate warning for arrival. He was friendly, knowledgeable and provided a plan for moving forward.

Review 54 (2022-12-09 - Rating: 5)
Needed someone right away after hours for a water heater leak. They answered the phone and Tony was over in about an hour. Problem fixed, no issues.

Review 55 (2020-04-14 - Rating: 5)
Joe came out and did an excellent job! He was friendly, courteous, and knowledgeable. We highly recommend this company, and Joe in particular!

Review 56 (2021-12-10 - Rating: 5)
The technician was very professional and helpful with my very stressful experience with the water heater suddenly quitting.He got the job done as quickly as possible .

Review 57 (2019-09-11 - Rating: 5)
Great job by Joe from the Salem Proline office replaced my water heater, Joe is a professional! Great work and also great communication! Will use Salem Proline again

Review 58 (2019-03-27 - Rating: 5)
Tyrone was such a great technician. He was polite and fast and explained the repairs to us very well.

Review 59 (2023-03-28 - Rating: 5)
Chris was so helpful wasn’t able to do service at time but he told me everything that he could to help with warranty issues and was just a super nice guy!!!

Review 60 (2024-02-13 - Rating: 5)
Eddie was super helpful, very knowledgeable, and a great technician all around. Thank you!

Review 61 (2019-09-24 - Rating: 5)
Joe did a wonderful job at being very thorough in the evaluation that he is proposing for our issue at hand. Thank you for your hard work.

Review 62 (2022-09-27 - Rating: 5)
Adam was on time. Completed the work cleaned up, acted professionally. It was a pleasure to work with.

Review 63 (2019-10-28 - Rating: 5)
These guys are helpful, honest and knowledgable. I needed someone to do something quick for a real estate transaction. They were right there to help!! Thank you Joseph!

Review 64 (2024-03-18 - Rating: 5)
Thanks to Victor and Hristo, we dont have a leaky spigot anymore! They were on-time, friendly, great communicators around pricing, and explained everything thoroughly. Would book again!

Review 65 (2023-06-06 - Rating: 5)
Tyrone provided excellent service. I would hire Proline any time.

Review 66 (2019-03-07 - Rating: 5)
[Professionalism] Danny from Proline was very professional and courteous and they did their best to resolve my issue in a timely manner

Review 67 (2022-12-02 - Rating: 5)
There were straight forward and considerate. They used common sense and suggestions to help save me a few bucks.

Review 68 (2022-06-13 - Rating: 5)
They responded rapidly to the service request and did a professional job replacing the water heater.

Review 69 (2022-07-17 - Rating: 5)
The technician was responsive and respectful of the premises. Easy to work with; highly recommended.

Review 70 (2019-09-30 - Rating: 5)
Pro-line was great, affordably priced and helpful! Will definitely be recommending them!

Review 71 (2023-10-05 - Rating: 5)
Dustin did a great job for us. He was on time, professional and efficient. He asked if we had any question after resolving our concern promptly. Thanks, Dustin.

Review 72 (2023-08-22 - Rating: 5)
Our Technician was knowledgeable, Personable, He has been here before and it nice to have him again. Hope we don’t have to see him again. But, when we have smother issue it will be comforting knowing we can have a good worker.

Review 73 (2022-01-31 - Rating: 5)
Tony assessed and repaired the problem promptly and was very polite and professional. Thank you very much.

Review 74 (2021-09-09 - Rating: 5)
Adam was quick and friendly.....would recommend him for everyone.

Review 75 (2022-12-22 - Rating: 5)
Second time I have used pro line happy everytime.

Review 76 (2023-08-07 - Rating: 5)
Adam was super nice, knew his job, and gave me a senior discount. Great experience

Review 77 (2022-11-11 - Rating: 5)
I have used Proline in the past always a timely response from their tech Eddie. I would recommend them for any plumbing services. Ask for Eddie.

Review 78 (2022-05-31 - Rating: 5)
Tyrone is an absolute life saver! I called in the morning and did a same day service call. He showed up in time and explained everything to me. Proline plumbing and Tyrone saved the day. I had called every plumber in town and they were booked solid. I had even one scheduled with their after hours line and they called to cancel because they weren’t suppose to do that.I highly recommend Proline and ask for Tyrone.

Review 79 (2019-05-13 - Rating: 5)
Very pleasant and professional. Will use again. Thank you!

Review 80 (2019-04-19 - Rating: 5)
Same-day service. Tony was professional and patient with me. Isolated and repaired a between-the-walls leak in main hot water line, quickly and efficiently.Very sharp guy.I confidently recommend PROline.

Review 81 (2022-04-15 - Rating: 5)
This is the second time in a week that I’ve had to call a plumber and of course this was my go to company. We had a leak in the wall and the water to the house had to be turned off. We were without water overnight until the leak company could find the leak. Once found Proline came out the same day and fixed the leak. We’ve never worked with Eddie before and he didn’t disappoint. Fantastic customer service which is why we’ll continue working with Proline. Their company card has earned a spot on our fridge.

Review 82 (2019-03-11 - Rating: 5)
Danny did an excellent job. He is a perfectionist and is not satisfied until everything is in perfect working order. Great Guy!

Review 83 (2019-10-24 - Rating: 5)
Great service!! Joe is a very nice guyGreat customer service, seem happy to help would recommend and preferred them in any other occasion. Thank you!!

Review 84 (2019-05-12 - Rating: 5)
Proline plumbing was sent out by our home warranty company to repair our water heater. Their communication, service and tech were all top notch. There was an issue with the replacement (not related to them) and they went above and beyond to correct the issue and make it right. I would highly recommend them to anyone looking for a plumber. Stand up company that does what they say and when they say they will do it.

Review 85 (2019-09-03 - Rating: 5)
Joe was great. Friendly, knowledgeable, professional and considerate. Showed up when he said he would and got the job done! Highly recommend this company and individual.

Review 86 (2019-07-28 - Rating: 5)
I had a great experience with Proline a few months ago. I had a tub that was giving me fits, and the tech came out promptly and fixed the problem in short order. I highly recommend them.

Review 87 (2022-01-31 - Rating: 5)
Put in toilet supply valve. Problem solved. Fast, friendly, and knowledgeable!

Review 88 (2021-01-06 - Rating: 5)
Tony, helped locate a leak in one of our commercial buildings, he was super knowledgeable, on time, and repaired the pipe that was needed!He wore a mask, and didnt complain about anything. Definitely recommend Proline Plumbing and Sewer!

Review 89 (2019-12-31 - Rating: 5)
We went through our home warranty and were referred to Proline. Our homes previous owners had jury-rigged together the drainage pipes under the kitchen sink, mostly with black electrical tape. I took the pipes apart to get a nasty clog out but I wanted a professional to rebuild it so I knew it would be done correctly. We had Joe, he was very courteous and knowledgeable. He rebuilt everything, and explained that the previous owner also installed the garbage disposal and sink backwards. He installed a slightly angled pipe to help remedy the slow drainage and gave me tips on how to ensure it doesnt clog as easily in the future. Excellent experience, I highly recommend them.

Review 90 (2019-12-20 - Rating: 5)
Amazing service when replacing our failed water heater - greatly appreciate the extra effort and wonderful advice. Joe is the best!

Review 91 (2021-11-12 - Rating: 5)
He was on time and quickly determined the problem. I will definitely contact them for any plumbing needs in the future.