Roto-Rooter Plumbing & Water Cleanup

Located in Richmond, Texas

Address: 301 S 9th St, Richmond, TX 77469, United States

Phone: +1 281-676-2087

Rating: 4.8

Services

On-site services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-21 - Rating: 5)
Outstanding service! Stevon came out promptly to fix a stubborn kitchen clog and had everything running smoothly in no time. He was professional, friendly, and explained the issue clearly. The pricing was reasonable. Highly recommend Stevon for any plumbing needs!

Review 2 (2025-01-06 - Rating: 5)
Stevon was fast, professional and patient as we asked questions. He did a great job and wed definitely recommend this service again thanks to technicians like Stevon! Life saver!

Review 3 (2025-01-06 - Rating: 5)
Stevon came on time, was professional, and got the job done quick. He explained everything and cleaned up afterwards. Highly recommended.

Review 4 (2024-12-09 - Rating: 5)
Stevon was extremely professional and friendly. Took care of our plumbing problem immediately at a fair price! Would definitely use again!

Review 5 (2024-11-11 - Rating: 5)
Stevon was great and worked quick and efficient. He made sure to educate meTo make sure I can keep a clog from forming again.

Review 6 (2024-12-19 - Rating: 5)
Stevon has shown dedication towards his craft as well as displaying the utmost professionalism. Even with a tedious task, he managed to get the job done in a timely manner.

Review 7 (2024-11-06 - Rating: 5)
Two technicians visited my home and they were very friendly and informative! I appreciate the work they did and I will definitely call them again if I need any plumbing work done.

Review 8 (2024-10-05 - Rating: 5)
He was very friendly and profesional. He identified problem immediately and resolved in minimal time. Thank you for the great service.

Review 9 (2024-11-21 - Rating: 5)
Excellent service. Great customer service on site very friendly in talking and helping people 👏 thank you for helping us with plugged pipes this service is number one

Review 10 (2024-12-10 - Rating: 5)
They came out pretty quick and cleaned our sewer line and Steven was a great help

Review 11 (2024-11-11 - Rating: 5)
Stevon & Damon were fantastic. They were fast with service and extremely helpful.

Review 12 (2024-12-16 - Rating: 5)
Quick, Super friendly, and great service! Would recommend and will use again.

Review 13 (2025-01-01 - Rating: 5)
Very easy to work with and professional. Upfront with costs and options. Very happy and would use again!

Review 14 (2024-10-17 - Rating: 5)
The technician came to my home and did the job a lot cheaper than other quotes that I had.

Review 15 (2023-05-14 - Rating: 5)
Andrew figured out what was causing the clog in our toilet very quickly which was such a relief! He was very knowledgeable and I totally felt comfortable with all of the information he gave us. He even set us up with a company to help us get to the next step of our toilet repair. Highly recommend and would totally use again!

Review 16 (2023-06-05 - Rating: 5)
I’m so impressed by this company. We had a plumbing emergency and Stevon came to our rescue! He was so patient and persistent, and with his tenacity the job was finally resolved! After wards another technician came and put a camera in our sewer line just to make sure everything was flowing properly.Fantastic and professional service!Thank you so much Roto Rooter, Stevon, and Josh!

Review 17 (2023-06-21 - Rating: 5)
Andrew was super helpful in fixing the plumbing in my rental home. He unclogged the toilet and was able to find my clean out which most other plumbers before him failed to do. Would definitely hire Andrew again! Great guy!

Review 18 (2023-05-11 - Rating: 5)
The tech arrived on time, came prepared with all necessary tools and completed the job in a timely manner. He asked about the issue first and after listening to the described issue completed the job without any damage to my property. He was courteous and respectful. Thanks for a job well done.

Review 19 (2021-04-14 - Rating: 5)
🦫Damien and his crew were great, fast and efficient. He did everything he explained to me in our consultation, he was very hands on and took my calls with all questions and concerns. He made this very challenging time easier to process and I would recommended him and his team to all my family and friends.Thanks so much!

Review 20 (2024-12-02 - Rating: 5)
Thank you for coming to clear my drain line and mitigate any further damage to my home . You were professional, knowledgeable and swift with the remedy.

Review 21 (2024-12-08 - Rating: 5)
Stevon is the kind of employee that every company should be seeking. He solved our issue and carried himself with the utmost respect and manners. Thank you Stevon, I will be using Roto-Rooter again if Stevon is the model they follow.

Review 22 (2022-02-20 - Rating: 5)
Have had a drain issue for our washer for 6 years. Steve came out and fixed us right up! Went the extra mile! Was very friendly and down to earth. Will definitely use Steve in the future if needed.

Review 23 (2020-11-10 - Rating: 5)
We have used Roto Rooter many times and we have had nothing but good experiences. I found a leak in my ceiling this morning and Lee had it fixed beautifully by dinner time. The work looks great and Lee takes a lot of pride in doing high quality work. I was pleasantly surprised about what I thought was a very reasonable price from a major plumbing company.

Review 24 (2020-11-09 - Rating: 5)
They came out right away on a sunday,and did an awesome job. Very courteous, and professional. Price was right, and they also sent someone to check for the blockage with a camera...at no charge. I will never call anyone else. Very happy with their service!!!

Review 25 (2020-11-18 - Rating: 5)
I live in Richmond, Texas. So I called Roto Rooter late Saturday evening because I suspected I had a clogged main-line. The person I spoke with on the phone was very courteous and she wanted to send me a technician that same day but I requested for the technician to come the next morning, which was a Sunday. I received a call on Sunday morning that the technician would be at my house within the hour. And truly, Jesus, the technician showed up promptly. He was very courteous and professional. He went above and beyond to help me with my issue. In order to get to the root of the problem, he recommended that I let a cameraman check out my mainline due to some concerns we had. He followed up with me through out. Anthony came by with the camera and I received yet another award-winning customer service. This was my first time using Roto Rooter and I am beyond pleased. Their professionalism, their courtesy and quality of work are all top-notch. I will definitely recommend. Richmond Roto-Rooter Rocks!

Review 26 (2020-12-12 - Rating: 5)
We had a sewer drain problem and called the Richmond TX phone number for Roto Rooter after seeing their excellent ratings. They were able to schedule a visit that same afternoon. Luis and Jonathan were wonderful -- professional, diligent, informative, respectful, and friendly. Highly recommend!

Review 27 (2023-05-23 - Rating: 5)
Delvin has actually been to our home twice now for a backed up sink. He is extremely professional and explains what he is doing as he is doing it. Will always use him for future plumbing issues.

Review 28 (2020-11-03 - Rating: 5)
I appreciated the quick service and my technician was very friendly and considerate. It would be nice if they provided estimates ahead of time. I felt like the cost was a bit high but I do like that they give a 6 month warranty.

Review 29 (2021-12-24 - Rating: 5)
Called several plumbers and most were closed due to being Christmas Eve. Found Roto-Rooter gave them a call, with in a hour time frame the Drain tech Jhonny was at the door! He was very professional and fast.I appreciate the great customer service! Definitely will request Jhonny again!

Review 30 (2023-07-22 - Rating: 5)
Price has gone way up, but I needed the service and it was done well and done fast.I used to tell my customers, We work 3 ways; Fast, Good, and Cheap! Pick 2!

Review 31 (2024-10-30 - Rating: 5)
Very good work and sweet young man

Review 32 (2021-01-26 - Rating: 5)
Roto Rooter sent us Damien to use his camera to find out what has been causing our problems with our sewage. He was professional and answered any questions I had about our problem. Damien was able to identify the problem and put together a plan of options to get the situation fixed to our liking. We are definitely using these guys again if we have trouble with our plumbing.

Review 33 (2023-05-26 - Rating: 5)
Techinicial Andrew came out, and was very professional. We, unfortunately, had another plumber which was called by the next door neighbor was working on the same issue so no work was provided.

Review 34 (2021-03-27 - Rating: 4)
Damien, Joel and Steve all did an excellent job in diagnosing our problem and solving it during a really busy time for plumbers. Damien especially went the extra mile in taking the time to show us on camera what our pipes look like. We are truly grateful and happy to have our plumbing working properly again.

Review 35 (2021-04-10 - Rating: 4)
Drain was clogged by a miss-sized pvc end cap. First plumber didn’t want to try to push the end cap to the main which could make more of a problem so he called his supervisor. Supervisor came out and was going to use the camera but couldn’t get it past the first bend. I had told him I used a cable and got way further than that. He didn’t charge me for the camera and left me with how much it would cost for 5ft and every foot deeper they went to find the problem. He was polite and courteous!

Review 36 (2020-11-12 - Rating: 5)
Walter showed up on time and as a new home owner appreciated his explanation of everything. He also told me so common sense things to prevent future issues. Highly recommend him to anyone.

Review 37 (2021-01-23 - Rating: 4)
Damien had great bedside manor, and an effective way of explaining the process. He made up well for shortcomings of the previous plumber. Still not functional, but I fell like we’re on the right path.

Review 38 (2020-11-29 - Rating: 5)
My toilet backed up again and Roto-Rooter had to come out again. It’s not that they didn’t repair it correctly the first time, it’s that the problem was far worse than first thought. The technician took the time to take out the toilet, run the camera down the pipe and find the problem. Thanks for all your help and hard work.

Review 39 (2022-01-04 - Rating: 5)
Damon was here exactly at 8am on the dot. He was fast, and pleasant to work with. I was able to open the store on time without any problems from the help of Damon Hinson.

Review 40 (2024-06-07 - Rating: 5)
Very professional and kind person that did the work. Didn’t care that it took so long for him to come out but it was a Saturday and I understood. Not too bad a price for a weekend. Took care of it in a matter of minutes. Was very satisfied.

Review 41 (2021-02-14 - Rating: 5)
They were very responsive and provided expeditious service. Informed us of everything that was going on as repairs were being completed. Damien was professional and very respectful of our time.

Review 42 (2022-11-11 - Rating: 5)
Delvin is amazing. He took so much tine to explain and show me the issues. He clearly knows what He is talking about and is very knowledgeable

Review 43 (2021-01-27 - Rating: 5)
My mother and I are so happy we called Roto-Rooter. We felt confident in their work and safe. I would recommend Roto-Rooter 100% for any plumbing issues.

Review 44 (2022-11-12 - Rating: 5)
Devin and Rafael did a awesome job I am very happy with their job will definitely recommend them again and will be calling for any more repairs

Review 45 (2022-11-09 - Rating: 5)
Technician was very knowledgeable and did everything he could to solve my plumbing issue. Would definitely recommend company to anyone.

Review 46 (2022-05-29 - Rating: 4)
We received services that were above and beyond from Kenny. He handled our repairs professionally and courteously. We are 100% satisfied.

Review 47 (2020-11-07 - Rating: 5)
They came out within 1 hour of our emergency call . They are very professional and helpful. The technician 2820 was amazing. I would highly recommend them to anyone!

Review 48 (2023-01-06 - Rating: 4)
Jesus was very nice & professional, he helped us and we were able to get everything take care of quickly!

Review 49 (2022-12-19 - Rating: 5)
Arrived promptly on time this Sunday morning and proceeded to perform a toilet unclog… respectful young man and very polite… Roto-Rooter is blessed to have this man as an employee

Review 50 (2023-05-11 - Rating: 5)
Andrew, came in and was very polite, said what he was going to do, and fixed my problem. I would definitely ask for him agin

Review 51 (2020-11-11 - Rating: 5)
It was a pleasure working with Dalvin. He was professional, knowledgeable, informative and helped me understand what was happening with the pipes. Much appreciated !!!

Review 52 (2022-12-14 - Rating: 4)
Delving2608 was very helpful even though my issue is way worse than I expected, he was very informative and helpful with any questions that I had.

Review 53 (2023-06-19 - Rating: 5)
Stevon did a great job and I highly recommend Roto-Rooter.

Review 54 (2020-11-16 - Rating: 5)
They came out quickly and did a very professional job. Everything was explained clearly and I am happy with the service performed.

Review 55 (2023-05-17 - Rating: 5)
Andrew was very professional and on time. Courteous and helpful throughout the entire process.

Review 56 (2024-10-15 - Rating: 5)
Great service, thank you

Review 57 (2022-11-29 - Rating: 5)
Delvin and Rafael was awesome. Customer service was amazing. They were very respectful

Review 58 (2023-05-14 - Rating: 5)
Andrew was personable and a continuous professional. 5 stars.

Review 59 (2023-05-12 - Rating: 5)
Andrew was knowledgeable, friendly, and qualified. He got the job done!

Review 60 (2022-12-17 - Rating: 5)
Very professional, on time, informative, totally recommend, Raphael and Devlin did an awesome job!

Review 61 (2023-06-01 - Rating: 5)
The technician was really good at his work I think his name was. Andrew or Andy.

Review 62 (2024-04-27 - Rating: 5)
Very professional. Done the job as expected. Thank you

Review 63 (2022-12-10 - Rating: 5)
Delvin was very professional, knew his stuff and worked fast.

Review 64 (2022-11-30 - Rating: 5)
Both technicians were great, very professional and explained everything in detail

Review 65 (2023-06-22 - Rating: 5)
So kind and did an awesome job!!!! would 100% recommend!

Review 66 (2022-01-09 - Rating: 5)
They came out, identified the problem and had me fixed and good to go in 30 mins. Go Cowboys!!!

Review 67 (2022-03-04 - Rating: 5)
Steve Gonzales was efficient and personable. Job well done!

Review 68 (2023-05-30 - Rating: 5)
Delvin was very nice, polite, and professional 👏

Review 69 (2023-06-11 - Rating: 5)
Did an excellent job snaking our kitchen pipes.

Review 70 (2023-06-17 - Rating: 5)
Wonder ful service , Thanks Rooto Roter

Review 71 (2022-10-23 - Rating: 5)
Dustin was super helpful and I appreciate how quickly he got to me. He fixed the problem with my sink and talked through the steps. He communicated well and offered suggestions to help me in the future. I really appreciate his help

Review 72 (2023-06-18 - Rating: 5)
Im grateful for the service. He came the same day and completed the job.

Review 73 (2023-03-17 - Rating: 5)
Our washing machine overflowed and damaged the 3rd floor utility room and 2nd floor ceiling of our home, Roto-Rooter came out on the same day and began work that day. Juan the field supervisor was very professional and assessed the damage right away. He walked us through the step by step process of how to file a homeowners claim. Shortly thereafter, Reuben arrived, he handled the water mitigation process and was very professional and knowledgeable as well. He took the time to explain all the work that he was going to do and executed it quickly and efficiently. He was able to work around our busy work schedules sometimes coming in the morning and sometimes waiting till after work. I felt comfortable having him in our home and I appreciated that he always wore shoe covers. I would definitely recommend Roto-Rooter after our experience with Reuben and Juan. Also, I thought it was reassuring that both gentlemen offered their cell phone numbers for us to call anytime in case any issues came up. Lastly, there is a lifetime guarantee on their work. Thank you to Ruben and Juan.

Review 74 (2022-11-30 - Rating: 5)
Very happy with the last two guys sent!

Review 75 (2020-11-10 - Rating: 5)
Joseph came when he said he would and was friendly and communicative.

Review 76 (2022-07-24 - Rating: 5)
Matt was great! He was knowledgeable and explained everything clearly. We were not given an overpriced estimate.

Review 77 (2023-04-21 - Rating: 5)
Very professional and knowledgeable.Left no mess.

Review 78 (2022-11-17 - Rating: 5)
Very please with theirs work and explain very well

Review 79 (2020-11-11 - Rating: 5)
Today, Rooter Rotor sent Nicholas for a call back for a stopped up drain. This time preventive measures were taken to prevent this occurrence. Nicholas brought his Rotor inside to open the washer drain after he was not successful with the outside pipe to unclog. This young man is very thorough and reliable to get the job done the first time. For any plumbing issues, I highly recommend Nicholas. D Clark

Review 80 (2022-12-13 - Rating: 5)
Did a good job once the problem was figured out

Review 81 (2021-12-28 - Rating: 5)
Very professional young man 2nd time hes been here . Did the work answered my questions. Thank you very much .

Review 82 (2021-03-04 - Rating: 5)
It was our worst nightmare, walking into a waterfall in our living room following 5 days of freezing temperatures and no electricity. After one call 3 wonderful servicemen, Mark Angerstein, Jason Majkszak and Jeff McMullan worked into the night to help me. They have been wonderful during the entire mitigation process, keeping me aware of progress and next steps all the way. These men are part of a workforce for Roto Rooter and I consider them my heroes!

Review 83 (2021-02-10 - Rating: 5)
The communication and service was excellent. Damien, who helped me is a Roto Rooter Angel! I’m so thankful for his help!