MASTER and SONS PLUMBING

Located in Richmond, Virginia

Address: 3309 Broad Rock Blvd, Richmond, VA 23224, United States

Phone: +1 804-323-0202

Rating: 4.5

Services

On-site services
Online estimates
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-06 - Rating: 5)
Darren was very nice and explained everything very well. Down to earth and easy to talk to. I will definitely call again for any help I may need.

Review 2 (2024-09-23 - Rating: 5)
Darren is a very professional and hard working guy! He is knowledgeable, friendly, and focused to take care of your plumbing needs! Great work!

Review 3 (2023-07-20 - Rating: 5)
Between customer service, knowledge of the job and services done I can say that I’m very pleased. This plumber, Chris, was able to diagnose the problem and fix it the same day. He explained everything and was so respectful. From calling to payment everything took about 2 hours. I will most definitely be sharing this company to others.

Review 4 (2023-12-22 - Rating: 5)
Master and Sons Pluming came out in short notice when my sewer line Backed up. Chris got right to work and cleared my drain. He took the time to explain what the problem was and what he did to fix it. Very professional, polite and affordable. Highly recommend Master and Sons Plumbing.

Review 5 (2023-09-20 - Rating: 5)
Our washing machine drain pipe was clogged and overflowing with water. Called and was able to get serviced around my schedule. Chris was very knowledgeable and they went right to work. Easy process

Review 6 (2024-07-16 - Rating: 5)
My experience was professional, courteous, and promptly. Job well done! Thank you.

Review 7 (2024-05-10 - Rating: 5)
Great group of guys to work with! Thanks!

Review 8 (2024-07-10 - Rating: 4)
On time and freindly. Went straight to work. Abit pricey for time on site. At end of day, got it done.

Review 9 (2022-11-07 - Rating: 5)
The hotel where I work - Baymont Inn and Suites, lost hot water. I made the mistake of calling two other local plumbing companies, who just wasted my time and said it would be days before getting service. Lou, a Master plumber with Master and Sons Plumbing, was at our hotel within two hours of my call. He serviced our tanks and got them up and running within the hour. Lou took our emergency seriously and was quick on the scene. Coming all the way from Richmond to Prince George county. A true professional. Master and Sons will be our first call from now on. Prompt, professional service is rare these days. But not with Master and Sons.

Review 10 (2024-07-19 - Rating: 5)
Theses guys are amazing, my mothers toilet was clogged so we called them and they arrived within the hour. They resolved the issue within minutes, quick and clean, they also added a discount for senior citizens. What more could I ask for great service and great pricing.

Review 11 (2020-06-22 - Rating: 5)
I JUST FOUND THE MOST HONEST PLUMBER EVER.....I had a situation yesterday with my sink (at the time my kids were in there), I didnt want to take any chances if there was indeed a bust pipe. Searched and found Master and Sons Plumbing. When I called, the phone was answered, this gentleman immediately offered to face time with me to see what the issues was, because the water was not leaking at the time he indicated that he will come Monday morning (today). He came, looked at the pipes, found no leaks and because of his honesty, he was so good to not change me for the visit (I was ready to pay).... What more can I say either than WOW. Thank you Master and Sons. You will be my go to for plumbing needs and I will recommend you to anyone... THERE ARE STILL GREAT PEOPLE OUT HERE.

Review 12 (2022-06-21 - Rating: 5)
Great experience so far with Master and Sons Plumbing. Daniel Roady and team came out and gave extra time to help diagnose a very complex issue. They went above and beyond to help and were excellent communicators. We will use them again.

Review 13 (2022-12-27 - Rating: 5)
I dealt with Lou for a plumbing issue that I had at one of the properties I help maintain. He was punctial, professional, and he took his time. We will definitely use these guys again for future repairs.

Review 14 (2013-10-28 - Rating: 5)
Called Masters & Sons at 12pm because my water heater was on the fitz, the dispatcher told me someone will be here at 3pm but to my surprise I had a plumber calling me at 12:30pm to tell me he was on the way! The plumbers were fantastic & worked in a quiet, patient & respectful manner while in my home. The best part was that they left no mess to clean up for me & the pricing was WAY cheaper than what other companies were trying to charge me!! I will definitely be calling Masters & Sons for future plumbing issues & recommend to anyone & everyone with water heater or plumbing issues. Thanks guys!!!!!!

Review 15 (2023-01-27 - Rating: 5)
Noticed a leak from our upstairs bathroom called and had someone out here, and the work completed in less than 12 hrs. Chris and Larry were great. Ill definitely be ising them again!!

Review 16 (2014-09-21 - Rating: 5)
I called master and sons plumbing on a tuesday night and the owner, Lou, picked up the phone himself. i was having trouble with my water heater and he himself replaced it quickly, efficiently, and at a great price. Lou and his crew are nothing but professional. They followed up with me the following week to make sure things were going smooth. i highly recommend any of, not only their plumbing services, but any household fixes.

Review 17 (2022-08-26 - Rating: 5)
This company is the only one I will reach out to in the future for plumbing. Mr. Roady came over to check if I had any leaks. His honest assessment has saved me a ton of headache and sunk costs. Other plumbers were trying to upsell me on unnecessary work. The honesty and integrity I was shown will go a long way during the inevitable recession around the corner

Review 18 (2013-12-21 - Rating: 5)
Ive had bad experiences in the past from other plumbers and contractors as most people have. Working with Master and Sons was a different, much better experience altogether.Theyre a smaller company and the work at my house was done by the Father and Son. We had all of our supply line pipes replaced in our house and the water heater as well (a lot of work to do in one day). There was a lot that could go wrong, but nothing did. They went way over and above... case in point, they insulated all of the new pipes under our house without being asked and even replaced our outside faucets and any valves that were old. Plus they were very pleasant to work with, fast, efficient, polite, even funny...I was very surprised.I fully recommend Master and Sons and will turn to them the next time I need a plumber.

Review 19 (2018-06-13 - Rating: 5)
There are lots of plumbing services out there who overcharge and do so-so work. NOT Master & Sons! Lou is the best: knowledgeable, efficient, and VERY reasonable pricing. He quickly diagnosed and fixed a nagging drain problem that we had for quite some time. Cant go wrong with Master & Sons.

Review 20 (2013-09-23 - Rating: 5)
Im very happy with my new water heater. Great service at a great price. I recommended Master & Sons to all of my friends, and Id definitely use their services again. Professional and caring service. Thank you!!

Review 21 (2017-02-09 - Rating: 5)
My husband called Master and Sons this morning to schedule an appointment due to our pipe leaking water as the washer drained. Louis and his assistance were able to come the same day, were punctual to the appointment, friendly and professional. The pipe was snaked and showed to have significant clogging, the pipe behind the washer was fixed to the correct height so that it would drain appropriately but when the washer was tested it leaked again. Louis and his assistant went under the house and noted our pipes were galvanized iron (we have a house built in the 60s) and over time the water must have caused the iron to rust and ultimately clog. They quoted a very fair price to change the pipe under the house to PVC and had it completed before I came home. Once I did a load of laundry it worked beautifully, no more towel piles to catch the water! They were very helpful and persistent in making sure everything was working properly, I would highly recommend Master and Sons Plumbing.Thank You!

Review 22 (2021-06-10 - Rating: 5)
I have used them before and used them again and still very satisfied.They came out and installed 2 storm doors for me they did an excellent job neat thorough cleaned up friendly reliable on time. They will definitely be my go to people

Review 23 (2015-04-10 - Rating: 5)
Through a tough Richmond winter (2015) I became a regular customer of Master & Sons. Two burst pipes lead to two emergency repair jobs. Lou documented the step by step repair which included upgraded insulation and an access panel (that we will hopefully never have to use!). The photo documentation was very helpful when putting through a claim with the insurance company. They also bring a sense of humor which is important in an, otherwise, stressful situation!

Review 24 (2024-04-04 - Rating: 5)
Not only were they kind and explained everything they were doing they were quick! They did excellent work the same day they did the estimate!

Review 25 (2019-06-15 - Rating: 5)
Lou is an honest hard working individual. Its hard to find honest people that will provide quality work and not try to rip you off. He knew exactly what the problem was just from me explaining what was going on and gave me a quote right over the phone. Thats someone who knows what hes doing!!!!! Great work , THANK YOU

Review 26 (2021-06-28 - Rating: 4)
I called this company due to a leak that is coming down into my kitchen I called around 9am they said they had one appointment ahead of me they would be out in the afternoon, around 5pm I called again and asked if.they were going to make it out, he said they were on the way, here it is 8pm and no plumber and no phone call. If they couldnt do it today I would have called somene else. Now Ive got to wait until Monday to call someone. Update: I received a call from the technician today explaining he had an accident at the previous job site and was taken to the hospital, I appreciate him calling me to let me know, I will give them another go if I have further issues.

Review 27 (2020-09-09 - Rating: 5)
Had a great experience with lou and his crew. They came and swapped out a mixing valve no problem and were kind, courteous and professional the whole time. Highly recommend.

Review 28 (2024-05-29 - Rating: 5)
Good guys respectful explain everything they doing. Let you see everything they doing. I highly recommend them.

Review 29 (2018-05-14 - Rating: 5)
I called they came out the same day, and on time. Professional and efficient. Affordable prices and quality work was given. I recommend them and will use them again and very soon to be exact. Thank you again Lou and Larry.

Review 30 (2021-12-19 - Rating: 5)
Lou an Larry were phenomenal. They were prompt, professional, friendly and over all great people to work with. My wife and I will recommend them for sure! For real, for real.

Review 31 (2024-07-19 - Rating: 5)
Plumber Larry and Darrin came to my home. To fix a icemaker line. I had a leak that mess up my cabinets. The line did not have a shutoff valve and cause alot of damage. As soon as they showed, they where able to closes the line and replace it with a new line. Thank you for rushing to my home. It could have been worst. I was ready to have the line eliminated but the tech person convinced me to keep it. Thank you for you speedy responds. Not only was the fee reasonable but I had to call in the payment because it was emergency.

Review 32 (2023-02-16 - Rating: 5)
Professional, polite, respectful and knowledgeable. We call Tuesday and they came Wednesday. They assess the problem and fix it to our satisfaction. We will definetly be calling them again.

Review 33 (2022-12-22 - Rating: 5)
Larry and Luis were on time, friendly and very professional. Explained this issue and fixed day of! Can’t thank them enough. 10/10 recommend.

Review 34 (2023-02-22 - Rating: 5)
The company was quick to respond to my issue and was knowledgeable of what the problem was after 3 other companies had been here. They were professional and would highly recommend this company to anyone.

Review 35 (2024-09-06 - Rating: 5)
I have to say that your work exceeds your great reputation. Your prices are fair, and estimates practically spot on (which is a rarity) I expect to utilize your business for my future projects moving forward!

Review 36 (2023-10-17 - Rating: 5)
Extremely fast response time- I reached out, and they were at my home to repair a toilet pipe within an hour.

Review 37 (2011-08-18 - Rating: 5)
I had plumbing problems last week and I tried to fix it by myself which eventually made things worse so I had to ask for a plumber from Master & Sons Plumbing of Richmond. The plumber was here in no time, fixed everything I messed up for a very cheap price.

Review 38 (2023-07-21 - Rating: 5)
The gentlemen were courteous and worked expediently. They do need to wipe their feet before entering customers homes.

Review 39 (2019-12-18 - Rating: 5)
Amazing Team; They get the job done: arrives, assess, explains, and provides a plan to accomplish the job. Affordable!! Highly Recommend!!

Review 40 (2023-06-19 - Rating: 5)
They were assessable and available when needed. Turnaround time to start the job was excellent.

Review 41 (2023-03-16 - Rating: 5)
Bathtub water/subflooring, kitchen ceiling damage from broken pipes and drain in the walls; repairs assessment and cost estimate.

Review 42 (2019-06-06 - Rating: 5)
Very prompt and trustworthy service. Mr. Hidalgo went above and beyond for out repair. Highly recommend if you need a plumber.

Review 43 (2024-01-29 - Rating: 5)
They came right away.was friendly and professional. I would use them again.

Review 44 (2021-02-15 - Rating: 5)
A bonafide plumbing company... excellent work, the technicians are the consummate professionals... I was extremely satisfied with the job

Review 45 (2022-06-20 - Rating: 5)
We had gotten a few estimates from several plumbing businesses. Master and Sons was responsive and able to give us a quote pretty quickly. When Daniel and Kernel came to give the estimate, they quickly assessed the situation and provided a fair estimate. Daniel negotiated with the owner to give us a better rate, which we greatly appreciated. Lastly they performed the work quickly and accurately and cleaned up any mess that was left.As it turns out we need some additional work done to our valves and Daniel provided what I thought was another fair estimate for this work. We hope to utilize their services again soon and it is nice knowing that there is a reputable business we can utilize for future plumbing needs.

Review 46 (2021-03-04 - Rating: 5)
Simple faucet replacement - affordable cost, good work, nice guys

Review 47 (2018-01-07 - Rating: 5)
Very fair family business. will definitely call for future plumbing needs.

Review 48 (2024-02-09 - Rating: 5)
My faucet was really. I called up Master and sons.They came over and took really good care of me and the situation i was having. Very nice and knowledgeable guys. I will definitely use them anytime another issue comes up. Very happy.

Review 49 (2023-03-27 - Rating: 5)
Master and Sons were amazing; they came the same day, talked me through everything, and it was reasonably priced.

Review 50 (2023-12-22 - Rating: 5)
Great experience, very helpful and professional.

Review 51 (2023-09-20 - Rating: 5)
Be sure and ask what the service call costs. $$$$

Review 52 (2022-07-26 - Rating: 5)
Friendly did a good job, and I am happy I will call on Master son again for all my plumbing needs.

Review 53 (2021-08-30 - Rating: 5)
Masters and son are going to bey go contractors

Review 54 (2019-04-09 - Rating: 5)
Lou was very nice. He confirmed when he was on his way. And very reasonable price. Knowledge of everything that we needed to be done. Did the job fast. Thank Lou. I recommend Master and Sons Plumbing.

Review 55 (2018-07-12 - Rating: 5)
Lou is a great guy, warm and professional. He has a standard rate that he applies to specific work, so if he quotes a price for a job, thats where it starts. But even with this pricing, his work is quick and clean. Master and Sons is a top choice for local work.

Review 56 (2020-10-26 - Rating: 5)
My hot water heater after 15 years finally gave out late Saturday night. I reached out to Master & Sons Sunday and Lou was at my house in two hours. Unfortunately the heater could not be repaired and a new heater was not available on Sunday. Lou came back today(Monday) installed the new heater and by noon had hot water again!!! Oh by the way he saved me some $$$ over other plumbers. Appreciate all the help!

Review 57 (2021-12-01 - Rating: 5)
Very professional service technician. He explained the problem and fixed it in a timely manner. He also called me the next day to make sure there were no other problems. Excellent service. I would highly recommend.

Review 58 (2020-02-28 - Rating: 5)
Why get pushed aside in a pile when you can get it fixed right then and there?? And it’s done right!!?! 💪🏽💪🏽

Review 59 (2023-06-28 - Rating: 4)
Did great job very knowledgeable

Review 60 (2022-05-25 - Rating: 5)
I recommend Master and Son plumbing to do your Plumbing repairs because they were fast and friendly and charged me a fair price for the repairs done by their knowledgeable technician Kernel who was very nice and professional in the tasks that involved in fixing my problem.

Review 61 (2017-11-22 - Rating: 5)
Masters and Son were great! Lou was very knowledgable on the phone and I wasnt given any surprise charges at the wnd. His crew arrived right on time and were very conscientious of my pets. The work was thorough, fast, and same- day service. Lou is also very personable and great to work with. I highly recommend this family- run company!!!

Review 62 (2020-11-16 - Rating: 5)
Master and son is amazing. They do everything they can for you. Very respectful and understanding.

Review 63 (2021-08-18 - Rating: 5)
I had what appeared to be a small inactive leak on the ceiling over my tub. They came and investigated and did not think it was a plumbing leak. They offered some possible causes and recommended I call them back if it starts leaking again. There was no charge. Based in my experience I trust them and have added them to my contacts in case I need a plumber in the future.

Review 64 (2022-12-16 - Rating: 5)
Excellent service at affordable prices.

Review 65 (2013-09-13 - Rating: 5)
Had a unique problem figuring out what was wrong with my water pressure. After getting a couple of estimates, it seemed like everyones response was my water main needed to be replaced. Times are tough and I did not have the funds to cover the cost of a new water main, Master and Sons were the only company willing to trouble shoot the problem. It turns out it was a city issue and I didnt have to spend a dime. I paid them a service call of 89.95 to help figure out the problem, steer me in the right direction with the city, speak to the city technician sent out, and save me hundreds of dollars. Thanks guys !!!

Review 66 (2015-02-14 - Rating: 5)
I purchased a hot water heater on a Saturday, and the people who are contracted to put it in for Home Depot said they couldnt until Monday when it is supposed to be same day installation. I found Master & Sons plumbing on my own and was told they would send someone out to give me a free estimate within a couple hours. They came out for a FREE estimate on a SATURDAY and ended up doing the job in about an hour and a half for less than the other companys starting price on a Monday. Lou was very personable and professional; I highly recommend!! This coming from a military spouse whose husband was deployed during the time; needed help not a rip off company and help is definitely what I received! It was nice to be able to email my husband and tell him, We now have a trustworthy plumber in the area! Thanks Lou!!!!!

Review 67 (2019-12-11 - Rating: 5)
Called the masters for a waste back up at9:00am ,they arrived 9:40 took care of the problem in a professional and timely fashion. Compared prices to other in area no comparison