Carroll Plumbing & Heating

Located in Richmond, Virginia

Address: 2108 Maywill St, Richmond, VA 23230, United States

Phone: +1 804-358-6322

Rating: 4.2

Services

Identifies as women-owned
On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-10 - Rating: 5)
Since moving into an old home in the fan 20 years ago, Ive used Carroll for all my plumbing & heating needs. They are reliable and skilled. I just had them install a ductless a/c. While not the cheapest quote, it was in the ballpark, and I trust them to do a quality job. It was quick and clean. I appreciate that all my plumbing needs are addressed by the same company.

Review 2 (2024-10-21 - Rating: 5)
I have used Carroll several times in the past and have always been very happy with their work. This time I had them remove a whole house fan and install bathroom fan vents. Vance, Trey, Chris and Paul arrived on time and worked very efficiently together to complete the work much quicker than I expected. The work was done extremely well. Vance went far above and beyond by installing secure ceiling joists in hangers to ready the hole in my hall ceiling for drywall. He then asked if I had drywall and plywood available. Since I did, he used my supplies and installed both the drywall on the ceiling and the plywood on the attic floor. The work was impeccable and I couldn’t be more satisfied or happier with the job done. I will definitely use Carroll again!

Review 3 (2024-11-19 - Rating: 5)
Rob L. proposed excellent recommendations for replacing our old heat pump and ancient oil burning furnace. We went all electric with the Mitsubishi heat pump inverter system for its cold weather performance. The installers Vance and Trey did a neat and efficient job removing the old system and putting the new system in, including an additional return and duct work that Rob recommended. David and his crew did a great job with the complimentary duct cleaning and follow-up work. We are very happy with our new system - it is quiet and keeping the house warm! Rob followed the process from beginning to end, patiently answering questions and tying up loose ends.

Review 4 (2024-10-29 - Rating: 5)
We’ve used Carroll for our heating and cooling needs for years and our experience has always been great. Carroll recently installed a “mini-split” heat pump for us. The process was easy from the initial visit from the salesman through installation. The unit is working great!

Review 5 (2024-09-10 - Rating: 5)
Keith came out after hours and was THE most knowledgeable, kind, patient, and professional plumbing technician Ive ever had the pleasure of having in my home. He got the job done prompt and efficiently. 10 out of 10 would recommend this company for any of your plumbing or HVAC needs!

Review 6 (2024-08-05 - Rating: 5)
Vance & Trey from Carroll Plumbing did a Mitsubishi HVAC install for me today. They were an A+…..arrived on time, were very efficient with the installation and did a thorough clean up when they were done. I’ve always been pleased with the work Carroll does and they obviously hire great employees!

Review 7 (2024-10-01 - Rating: 5)
Vance and Trey were beyond amazing. Both worked extremely hard for a week to install AC/Heat in our third floor which has three rooms and one bathroom. I dont have the words to accurately express how great those two are, their quality of work, their speed at which they completed the big project. Second to none.Dan Millen

Review 8 (2024-03-19 - Rating: 5)
I cant speak highly enough about Carrol plumbing and Heating. They have been servicing my businesses and our home for about 7 years. Everyone thats ever been sent our way has always been very knowledgeable and very friendly. They really go above and beyond and they dont take advantage of people. Best plumbers that weve ever worked with. Ive been through at least 10 different plumbers (at our restaurants) before learning about Carroll and we havent looked back.

Review 9 (2024-05-07 - Rating: 5)
Found my water heater leaking and needed a new one. Got a quick competitive quote on the phone, a quality product, good communication, they showed up on time, and left a clean workspace. I now have hot water. Hired them on the spot for other work in my condo.

Review 10 (2023-08-17 - Rating: 5)
I had a mysterious puddle of water forming in my master bedroom. I called Carroll Plumbing at 1:50. They were at my house by 2:25, and had diagnosed the problem and quoted a reasonable price for the repair within 20 minutes. They completed the repair and cleaned up by 3:30. Very friendly and professional.Ive also used them for other projects, like repairing my tankless water heater/boiler and installing a new air conditioner unit, and they are consistently responsive and knowledgeable, but the very speedy service today inspired the review.

Review 11 (2023-02-06 - Rating: 5)
I highly recommend Carroll Plumbing for any of your plumbing needs!I have been relying on Carroll Plumbing for the past year to diagnose and resolve a variety of plumbing issues at my 120 year old rental property. On both occasions, they arrived on-time and were able to effectively address the problem. They worked efficiently to fix the issues and took preventative measures to help us save time and money. Carroll Plumbing was great at communicating what needed to be done and worked well with my tenants to gain access to the house. I was pleased with the process and convenience of paying the bill online. I highly recommend Carroll Plumbing for their professional and dependable plumbing services.

Review 12 (2022-09-23 - Rating: 5)
I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend.

Review 13 (2024-06-10 - Rating: 5)
Have used Carroll for a host of plumbing issues and they sent out great plumbers and got the work done efficiently even when having to troubleshoot. Recommend!

Review 14 (2024-01-17 - Rating: 5)
We called Carroll Plumbing and Heating for help with our hot water heater. The plumber, Imani, arrived promptly and was extremely helpful and answered questions we had for years in a clear and professional way. We always appreciate the work of this company, and Imani was the best so far!

Review 15 (2022-06-02 - Rating: 5)
Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.

Review 16 (2024-05-08 - Rating: 5)
Jake and John did a great job removing our leaking old electric tank water heater and replacing it with a new Rheem unit. Jake also gave advice on some other needed plumbing repairs.

Review 17 (2022-12-27 - Rating: 5)
We have used Carroll for over 10 years on our home and on a rental house. They have consistently been the best. Good response, professional technicians, fair prices. I called them over the holiday freeze because a rental house furnace broke. They got a guy out that day & got the furnace going. This has happened for us every time.

Review 18 (2023-02-10 - Rating: 5)
Carroll Plumbing did such an amazing job on my boiler and hot water heater. Five stars is too few for this incredible team! From the first day that I contacted them for an estimate, they could not have been nicer or more professional. I spoke to Bruce multiple times on the phone and he came to my house twice before any work even started. The first visit was to provide an estimate for replacing my oil-based combi-boiler, which was over 30 years old. Bruce provided multiple options and was completely straightforward about the pricing for each option. I later followed up with him and asked numerous detailed questions via several email exchanges. Bruce always provided quick responses and encouraged me to ask more questions (unlike other plumbing companies I spoke to). After all that, I still had questions about which option to choose, so Bruce came to my house again and sat down at the table with me to explain thoroughly how the two different systems that I was considering worked. He looked at my old combi-boiler again and described how the new equipment would fit into the same space as well as what additional piping and venting (chimney) work would be required. This degree of personal interaction (and patience!) was above and beyond anything I had expected, but as a new homeowner, I was extremely grateful for it. I decided to proceed with Bruce’s recommended replacement systems: a new boiler and a separate new water heater, both fueled by natural gas (which I did not have yet at my house). Bruce started all the necessary paperwork and coordination with the city for the new gas line, ordered the new equipment, and had his team come shortly thereafter to remove the old combi-boiler and install the new boiler and hot water heater. Taielir was the team lead and, like Bruce, was exceptionally kind and professional throughout all of our interactions. The guys did outstanding work and finished installing everything within a few days. They cleaned the room meticulously when they were done, and all the new equipment and piping looked very neat and tidy. We then waited several months (from June to October) for the city to put in a gas line to my house. Over those months, Bruce followed up with the city regularly to ensure that the request did not get lost or overlooked. During that time, I asked Bruce if his team would also be able to address three minor plumbing issues in my house (two valve replacements for my washing machine and an outdoor spigot replacement). Taielir took care of them all in just one day, and they all look so much better than they did before. Finally, less than 24 hours after the city put the gas line and meter in place, Taielir came back to finish the last few steps, and Bruce came to do a final inspection. They also gave me a tutorial on the normal operation of both systems, what “red flags” to look for, and what to do if there were a serious problem. However, everything has been running smoothly, and I have never had to adjust anything at all on the boiler or hot water heater in the past four months. I have also never once run out of hot water (which tells me Bruce was exactly right about the appropriate size tank for the water heater), and my house has been surprisingly warm and cozy even on the coldest days (which tells me that Bruce was also right about radiators being the best way to heat a house). As evidenced by this lengthy review, I cannot praise Carroll Plumbing enough for their outstanding work AND their stellar customer support. If I could give them ten stars, I would! I will be a Carroll Plumbing customer for as long as I live in Richmond.

Review 19 (2022-10-11 - Rating: 5)
I called in urgent repair of my water heater at my dog grooming business. They had a technician at my shop in a hour. He had me up and running and when the water heater quit working later in the day they came back that afternoon. As the heater was under warranty they were able to to install anew one the next morning. I was amazed at the prompt and friendly service.

Review 20 (2017-08-31 - Rating: 5)
Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.

Review 21 (2014-11-18 - Rating: 5)
We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.

Review 22 (2020-09-20 - Rating: 5)
Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldnt send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an A plus. Thanks to them guys at Carroll.

Review 23 (2016-10-14 - Rating: 5)
I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.

Review 24 (2017-12-29 - Rating: 5)
I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!

Review 25 (2021-01-07 - Rating: 5)
I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

Review 26 (2017-10-24 - Rating: 5)
Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.

Review 27 (2023-06-26 - Rating: 5)
This business is amazing 🤩 five stars! Arrived early..polite ..professional..fast…knowledgeable..even my rescue dog Lilly trusted them..Grayson and Paul were the two young servicemen that came to my rescue…hotter inside than outside 🥵….thank you so much for fixing my problem..Taylor helped me navigate goggle so I could do a review…she is amazing…she is the first impression people have of your business and she could not have been kinder….to management..keep these gems working for you🤗

Review 28 (2021-04-12 - Rating: 5)
I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!

Review 29 (2015-11-02 - Rating: 5)
Very thorough and personable, Ive used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.

Review 30 (2020-02-12 - Rating: 4)
I will start by saying my original review was one star. I had an issue with their plumbing technician who came to my house for a flooded basement emergency. He told me the flooding was beyond his scope of work (leaving me with the flooded basement), and instead got me on the books for $4500 for new equipment install (which I later cancelled)...HOWEVER! After reading about my sub-par experience, the owner Courtney called me herself to apologize. She was very sincere and apologetic and assured me the technician was in the wrong and this was not a standard practice from them. Although her apology didnt completely fix my problem and I was still stuck with bills from a 2nd plumber I had to call to come out, I can accept that human error exists and the businesses we run arent perfect either! And Courtneys willingness to admit wrong and try to remedy the situation went a long way in my book.

Review 31 (2019-03-27 - Rating: 5)
The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time Ive use Carroll and I can guarantee there will be a second when the need arises.

Review 32 (2020-12-06 - Rating: 5)
Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.

Review 33 (2019-12-27 - Rating: 5)
Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

Review 34 (2024-07-07 - Rating: 5)
Fast and was so good I tried to tip him and he wouldnt let me. Bummer. It was almost 9 Pm! As a tipped employee myself Im sorry I couldnt tip him. I called four different HVAC places for emergency service and Carrolls was the only one to not put me on hold for an hour. Will definitely use them again. Also a 225$ emergency fee? Great. Love it. Would have paid more if I could.

Review 35 (2023-01-16 - Rating: 5)
Im in a rental and my landlord has sent Carroll to the house twice, they are always incredible communicators, on-time, and the issue is corrected after one visit!

Review 36 (2024-05-14 - Rating: 5)
Had them back to swap my main water shutoff for my condo and dispose of a garbage disposal. The plumber did an awesome job communicating what was going on, did stellar work, and left no trace he was ever there. While I hope to not need more plumbing work anytime soon this team is who Ill call if I do. Thank you!

Review 37 (2019-09-25 - Rating: 5)
Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.

Review 38 (2019-07-03 - Rating: 5)
I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!

Review 39 (2024-01-15 - Rating: 5)
I’ve called Carroll a bunch of times and not only do they answer right away (no hold like the other guys), they’re friendly, helpful, and very quick to get someone dispatched who’s qualified to handle the situation. I’ve had pipes burst and someone on site in less than an hour. Just this morning I realized the pilot on my water heater was out when my son tried to take a shower, and within minutes someone was here to give me a hand. Not to mention, today is a holiday (MLK) when most service companies wont even pick up. These guys are super reliable and don’t make excuses. I’d highly recommend.

Review 40 (2022-11-15 - Rating: 5)
Carrol heating and plumbing responded very rapidly and Amani was wonderful thank you!

Review 41 (2023-12-08 - Rating: 5)
Keith and Eric were so professional and knowledgeable, would definitely use this company again!!

Review 42 (2023-08-18 - Rating: 5)
Excellent company to work with. I’d recommend them to friends and family.

Review 43 (2019-08-16 - Rating: 5)
I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.

Review 44 (2021-08-27 - Rating: 5)
Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!

Review 45 (2019-02-23 - Rating: 5)
Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. Ill go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.

Review 46 (2021-01-26 - Rating: 5)
We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Review 47 (2017-11-10 - Rating: 5)
Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!

Review 48 (2019-02-20 - Rating: 5)
Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!

Review 49 (2022-01-26 - Rating: 5)
Super quick to come tell me that my problem wasn’t a problem. Crew was honest & chill.

Review 50 (2018-12-20 - Rating: 5)
Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their managers. My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. Ive never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!

Review 51 (2015-04-09 - Rating: 5)
Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.