Chase Inc. Heating, Air, and Plumbing

Located in Richmond, Virginia

Address: 100 Oak Glen St, Richmond, VA 23225, United States

Phone: +1 804-745-3864

Rating: 4.7

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-22 - Rating: 5)
Recently we were referred to Chase Plumbing by a close friend who used them. The phone service was very friendly and helpful in scheduling the next soonest appointment, next day. We had the wonderful opportunity of meeting Brad and Ryan who came out to do the service call. They were both very knowledgeable, professional, and had years of experience. They not only fixed our plumbing problem but they also helped us understand why it happened. I really appreciate them for that. They were also very pleasant and friendly. I would highly recommend Chase Plumbing to everyone. I also booked them for another service the next day given their fair pricing. I am one happy customer.

Review 2 (2024-10-21 - Rating: 5)
This is a great company to work with. They are very responsive when needed and provide fair pricing. David, Mike, Richard, and Nick are fantastic.

Review 3 (2024-07-25 - Rating: 5)
I HAVE USED THIS COMPANY FOR 2 YEARS NOW PREP FOR SPRING AND FALL. A COUPLE WEEKS AGO 1 OF MY AC DIED THEY WERE FANTASTIC TO GET ME OPTIONS OF REPAIR OR REPLACEMENT COMPATABLE AND BEST PRICE IN TOWN. THEY HAVE SUPERIOR WORKMANSHIP AND REPRESENTATIVES HONORABLE, TRUSTWORTHY, FAIR AND RESPECTFUL EMPLOYEES. I HIGHLY RECOMMEND AND WOULD USE NO ONE ELSE.

Review 4 (2023-12-05 - Rating: 5)
We had an HVAC drainage issue and with the recommendations we received from neighbors, we contacted Chase to remedy or problem. The office staff was extremely courteous and helpful scheduling an appointment right away. Travis was our Tech and I was very impressed with his professionalism, friendliness, knowledge and attention to detail. He corrected our drainage issue and explained each and ever step of why we had the problem and what he did to correct it and what to do to prevent it again.We also needed a full PM on both of our HVAC units and again scheduled an appointment with Chase. Travis was our Tech again, and we again received exceptional service from him. they truly have an asset in this man. He found a couple of problems and corrected them on the spot.This is a great company to work with. No issues, very professional in all aspects and has great pricing. Chase has earned all of our business and anyone needing HVAC or other work done under their umbrella, call them, you wont be sorry.Its great having a company that cares.

Review 5 (2023-12-17 - Rating: 5)
I have had consistently good service from Chase heating for over 3 years. We participate in the regular service maintenance program. Joe was great at explaining what service was performed and what needed to be done to keep our 2 systems running smoothly.

Review 6 (2021-06-15 - Rating: 5)
Fantastic company! Weve been using Chase for a couple of years now after a recommendation from my dad and Im so glad we did. They are professional, courteous, and do quality work for very reasonable prices. When our upstairs heat pump died last year, they installed a new one a day after I called. Granted, good heat pumps arent cheap, but their prices were good, especially for such quick, quality work. Jeremy and Brandon did a maintenance check for us today and they were both very thorough and friendly. Chase is the best around and we are forever customers!

Review 7 (2024-03-07 - Rating: 5)
I woke up this morning to a leaking water heater. I was referred to Chase Inc and they came out promptly. They were very courteous and did a wonderful job. Thanks again!

Review 8 (2024-11-06 - Rating: 5)
Chris and Caleb were Great!!! Very professional, and very clean. Awesome Team!! Thanks

Review 9 (2022-09-05 - Rating: 5)
We had an emergency plumbing issue in our basement bathroom tonight and we were obviously very worried about it. Dylan and Brad came out at a very decent response time from when I called and provided services like no other company we have hired for plumbing issues. They were respectful, professional, and very knowledgeable. They explained everything in great detail and answered all questions we had. I couldn’t have asked for anyone better to come out and help us late at night. I 150% recommend this company and recommend these two technicians. Great job! Thank you both for providing great services tonight. I will be calling this company anytime we have plumbing issues here on out!

Review 10 (2023-03-07 - Rating: 5)
My new go to plumber. We have lived in our home for over 25 years. We have had the need for plumbers throughout that time for various things - big and small. I had come to DREAD calling any of the plumbers we have used - cost, not responding, leaving us hanging for days/weeks, doing a job and leaving in the middle every time to go buy parts, etc, etc, etc.I have used Chase twice now - first time because my previous plumber - never showed up or called. Never. And that was someone who has been around a long time and I thought was as good as it was going to get. So - Chase came the first time, within 24 hours, gave us a window of time for the visit, did the work without having to leave and come back, did a great job, was pleasant and talked to us all as if we had brains, and the cost was very reasonable. Nobody wants to have to fix the plumbing, but if you have to - that is what you are looking for. So - I called them again for the next issue (new refrigerator, needed icemaker hooked up as well as remove a previous plumbers bad choices from a previous refrigerator). I called around 5 pm, they were here the next morning. They came in, talked to us like we had brains, once again, gave us options - and then set about doing a professional job. And all at a reasonable price, within the range I had set in my head. After a mistake on our part with filling out the check, they called to request a new one, and were, again, pleasant on the phone.Nobody wants to have to call a plumber. Its almost as bad as calling the dentist. But, honestly, Chase makes it - not so big of a deal. The costs are what I expect, the work leaves me without worry, they finish the project in a very reasonable amount of time, not over days with trips to get supplies, and they treat you with respect. What more could I want? So glad we found them - again - all because the previous plumber never even showed up and didnt even have the courtesy to call us and tell us they werent going to show up...

Review 11 (2020-07-31 - Rating: 5)
We had a very pleasing experience with Chase today for some plumbing issues. The guys who came out were friendly and efficient, and they did quality work, which is extremely hard to find these days. The cost was very fair and reasonable. Chase was recommended to us by a friend of our daughter’s, and I am glad they were. We highly recommend them.Larry C.

Review 12 (2022-05-26 - Rating: 5)
If you are looking for an honest, dependable, and well-priced local plumber, Chase Heating, Air, & Plumbing is a MUST TRY. Robert, one of the Chase technicians, carefully fixed lingering plumbing issues. He provided a detailed explanation of his diagnosis so we could make an informed decision before proceeding. Robert completed the job in perfect timing and was very thorough. Ask for Ashley or any of the Chase Team to schedule a visit. Ashley and Robert have been exceptional in providing a wonderful and easy experience from beginning to end. Thank you, Ashley, Robert, and the entire Chase Team! A perfect example of outstanding customer service. Thank you!

Review 13 (2022-09-20 - Rating: 5)
I do not have the time or energy to write the awesome review that this company deserves and all they did for me... suffice it to say: I recently relocated from the West Coast and knew nothing of the local HVAC/ Heating systems. All I knew was, the house I bought had these unsightly baseboard steam heaters thru-out, and they had to go LOL! Chase coordinated the steam heat removal with the floor company, while we were absent and so on. When I finally arrived, the morning of, the toilets started overflowing onto my newly installed floor, I was frantic! I didnt even know where the shut off was... OMG.Chase sent a team immediately and saved my floors!!! From there it has been the most wonderful experience. Of ALL the RVA contractors we hired (and Chase was out here at least 6-8 times), they were always available for us. We even called in an emergency when the AC went down and at 8PM, walked us thru the reset! WOW! EVERY SINGLE team member was polite, knowledgeable and professional. The fellas even helped my hub lift the new mattress up the stairs!They are real people, with real values and integrity, the prices were competitive, the jobs were left clean, they were a breath of fresh air.SIMPLY PUT THE BEST

Review 14 (2023-01-16 - Rating: 5)
I have used Chase Inc for a few HVAC services now over the years and the team is always prompt, professional, and friendly. Jeremy does a great job with the repairs and explaining the problems. I highly recommend this company.

Review 15 (2022-02-03 - Rating: 5)
Ive used Chase for the past two years for my HVAC needs. They always provide professional, prompt, and friendly service when I request yearly cleaning and maintenance for my furnace and any HVAC repair needed. They give fair estimates, great advice, and have been absolutely wonderful to work with. I am so lucky that we found Chase, Inc. early in our home-ownership and we look forward to having them as our go-to HVAC company for many many years to come.

Review 16 (2022-10-01 - Rating: 5)
I would like to give a shout-out to Chase, Inc. who just performed our seasonal furnace check up. Joe was very thorough and went to great lengths to explain every working part to my husband. Sometimes it really does help to know how some things work and why some things are done. He was a wealth of knowledge, easy to understand, professional and on time. I truly believe Chase will not try to sell you equipment you don’t need much less an entirely new system. Please keep them in mind if you ever have any issues in the future.

Review 17 (2021-10-20 - Rating: 5)
EMERGENCY PLUMBING SERVICEPlumbing leak after normal hours. We were able to shut the water off, so it was slightly less urgent, but no water in the house is a big problem. We placed the call and Rob was at the house very quickly, especially considering they had at east a 40 minute drive from Richmond. Repairs took less then 30 minutes. They replaced a valve and added two valves to isolate one shower that will need to be repaired during normal hours. Very prompt, professional, and easy to work with. Highly Recommended.

Review 18 (2022-11-10 - Rating: 5)
Bought a house with a nightmare of plumbing on the second floor. I had several companies come out before Chase, none of those companies either cared or wanted to put forth the effort to correct the issues. Chase is truly an amazing company with great employees who know their stuff. They have corrected my nightmare and i now have piece of mind.

Review 19 (2019-09-07 - Rating: 5)
Fantastic service. Had to use over the weekend and were informative of what the process may need to be done. Honest company and Robert was awesome in helping the situation. They were recommended by a family friend and I’m so glad I used them. They will def be the people I use for future plumbing! (They also do heating and air!)

Review 20 (2024-01-16 - Rating: 5)
Plumber Nick did a great job and came to our rescue after hours, in the snow, to fix a problem, so that we could have water in the morning. Highly recommended.

Review 21 (2021-03-23 - Rating: 5)
Awesome from the initial call. I didnt quite know my issue but I talked to the technicians and issue was the wax ring in stool. I had recently purchased a new one, He replaced and all is well. Quality Customer Service. Good job Ryan and I forgot the other young man, heck Ryan may not be right But the Service was.

Review 22 (2023-02-17 - Rating: 5)
Best service ever. David, Nick, and the crew were very professional, responded quickly to fix our plumbing problem, and did an awesome job. Greatly recommend them.

Review 23 (2021-10-02 - Rating: 5)
First time customer and will definitely be a repeat. Very fast service getting someone to my house to repair a leaking washer hose. Very friendly technicians who fixed it fast and did a great job cleaning up. Thanks!

Review 24 (2022-11-22 - Rating: 5)
I have been using Chase for the last couple years. Very honest company and employees. I usually get my ac or hearing tune up. The other year they worked on some plumbing for my sink. Thank you!

Review 25 (2023-04-26 - Rating: 5)
They have done HVAC work on both our house and rental property and they are awesome! So professional, knowledgeable and honest. I would highly recommend them to anyone needing their services.

Review 26 (2018-09-04 - Rating: 5)
Amazing service! The representative was extremely cheerful when taking my call. Service was prompt and professional. Jeremy was extremely knowledgeable and fixed my issue very quickly. I am so thankful to have Chase looking after my HVAC!

Review 27 (2016-01-07 - Rating: 5)
Hands down, there is no better heating and air company in Richmond. They dont need to flood the TV with ads and jingles. They are honest, knowledgeable and SO nice to deal with. They respect their workers and take good care of them, and it shows. AND they give back to the community as well in many different ways. More people should use their business model.

Review 28 (2019-10-21 - Rating: 5)
Excellent work. Ive used them to install a gas fireplace and for regular maintenance of my HVAC system. They are always on time and professional. Prices are reasonable as well. Would recommend.

Review 29 (2021-07-16 - Rating: 5)
Had Chase technicians Ronny Phelps and Thomas Lawson out this morning to inspect a possible leak in our main waterline. The were professional and found a leak, repaired and tested in within a a couple of hours. Great service!

Review 30 (2016-07-12 - Rating: 5)
Best employees! Every single one of their guys is top notch! They are really friendly and know what the heck theyre doing. I have used them for years and have never felt like they were trying to overcharge me. Great company and obviously well run.

Review 31 (2011-07-08 - Rating: 5)
Clean, ontime, and honest. Service Tech and their plumber were very carfull when installing the new systems. The sales man gave me serval options and kept my buget in mind. Very well happy with the work, and i showed it with a tip to the workers.

Review 32 (2022-02-05 - Rating: 5)
These guys have come out several times on short notice. I really enjoy working with David. One of my calls for help was at 4pm on a Friday and he had a guy out by 5pm to fix a HVAC unit for me.

Review 33 (2022-08-11 - Rating: 5)
Ive dealt with Chase for several years and they are terrific. The technicians take time to answer questions, they are prompt, professional and do a great job.

Review 34 (2023-05-24 - Rating: 5)
Called them on a Sunday evening and they returned my call Monday morning…scheduled service for Wednesday…arrived at the stated time…checked the issue (clogged drainage tube), cleared it, checked the HVAC pump and was a little low on Freon and they added that…totally impressed by their service and explanations…will have them come out Spring and Fall for preventative checkups!!!

Review 35 (2023-10-27 - Rating: 5)
Great experience. Plumbers were on time, took time to listen and talk about problem and options, and worked quickly.

Review 36 (2024-01-02 - Rating: 5)
Best customer service in town. No question about it. Excellent company with honest values.

Review 37 (2023-12-09 - Rating: 5)
The company employees that came were on time and called before to say they were on the way. Found the problem with the unit and then fixed it.

Review 38 (2022-02-01 - Rating: 5)
Wonderful quick service today, and very professional. I would definitely use them again.

Review 39 (2019-08-19 - Rating: 5)
Great value, great workmanship, great quality. Would highly recommend for HVAC and plumbing needs.

Review 40 (2023-06-08 - Rating: 5)
Cant say enough good things about Chase. Jeremy did the summer maintenance check and found dampers in the crawl space which he opened to allow more airflow to the upstairs bedroom; now a stronger flow, creating a more uniform temperature throughout the house. Other service techs in the past had missed these dampers. Jeremy is a true asset to your company and I will ask for him to do the winter maintenance. Very pleased to have found Chase after trying other companies in the past. 5 star rating is not enough! Will also use them for plumbing needs. Thanks, Chase

Review 41 (2020-09-30 - Rating: 5)
Great service, follow up and quickly got out here to repair my gas logs.

Review 42 (2023-01-17 - Rating: 5)
Late on a Friday afternoon I had an emergency sump pump issue. I contacted multiple after hour plumbers and Chase Inc. called me back immediately. After speaking with the on call tech Brad, he stated he could be to my house within the hour to diagnose and repair as needed. Just as Brad stated, he arrived within the hour and was able to diagnose and repair the issue quickly and efficiently. Cannot say enough about the professionalism and customer service provided by Brad. He was outstanding!!!! Kudos to Chase Inc and especially Brad for their exceptional work and customer service. I would highly recommend this company.

Review 43 (2021-03-12 - Rating: 5)
Excellent Company Trust worthy have been doing business with them for years

Review 44 (2020-09-14 - Rating: 5)
Honest and reliable company. Grateful my brother recommended them!

Review 45 (2021-01-08 - Rating: 5)
I found Chase Inc. online and wanted to give a smaller local company a shot to help fix 3 different issues (plumbing and duct work) around our house. Rob and Josh arrived On-Time, and were both very professional. I was extremely grateful for their attention to detail as well as time. As they were working on one issue they were tag teaming on another in order to work more effectively. This company is very customer driven and still one of those few places on earth that puts the customer first. To this company it is not just about the dollar, but about the service. We will be calling on them for any issues in the future. Thank you Chase Inc.

Review 46 (2020-01-25 - Rating: 5)
We have been using Chase faithfully for at least a decade now. All of the service guys are polite and knowledgeable. The office staff are also great on the phone. We have never been let down by Chase and strongly recommend them to anyone looking for a trustworthy, reliable, and expert heating and air or plumbing business.

Review 47 (2021-08-26 - Rating: 5)
Chase, Inc. has treated us well over the years as a customer for our HVAC as well as some plumbing. Every one of their employees is so professional and amazing. I had HVAC service done today by Joe, who was especially thorough. Wonderful company!

Review 48 (2023-07-11 - Rating: 5)
Always does great job, great employees.

Review 49 (2017-05-05 - Rating: 5)
Chase Air is a great group of professionals. Diligent in their work and through. It was a pleasure working with the office staff on down to the service group. Great follow up and cleaned up afterwards. Highly recommended.

Review 50 (2017-02-02 - Rating: 4)
A great representation of the benefits of an American small business. Very personable and knowledgeable. More than fair cost and a overall warm experience

Review 51 (2018-12-15 - Rating: 5)
Great work! Thank you! Major leak and they fixed it asap!!!

Review 52 (2019-05-24 - Rating: 5)
They were extremely fast...they arrived within 30mins of me calling. I fully expected to have to wait several hours or days before someone came out. Their work was very neat and professional. They cleaned up their mess. I think their price was $125/hr in which they ensure to tell you over the phone. My only qualm was the parts....I think their markup was rather exhorbetant. For what looked to me to be about $25-30 worth of parts, they charged about $200 . However, I can rest assured it was done right.