TCR Rooter & Plumbing LLC

Located in Raleigh, North Carolina

Address: 5020 Departure Dr Suite J, Raleigh, NC 27616, United States

Phone: +1 919-467-2207

Rating: 4.7

Services

Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-21 - Rating: 5)
I have been using TCR for the past 10 years. Terry and his crews are amazing! They just replaced my water heater. The price was competitive, the crews arrived exactly when they said, the technicians were professional, courteous, and CLEAN! I highly recommend TCR Rooter for all of your plumbing needs!

Review 2 (2024-07-12 - Rating: 5)
Matt & Joe showed up timely as promised, were very courteous, professional and knowledgeable. They were sensitive to keeping the house clean, with such things as shoe coverings. And they completed the job in half the time I thought it would take!! Couldnt be happier. And Terry (the owner/founder) responded ultra-quick to my initial inquiry and also followed up with a phone call. Was a pleasure throughout the process to work with TCR!

Review 3 (2024-11-21 - Rating: 5)
Great work and fair price. There when I needed to talk to someone at 6:45AM when a pipe burst. The kind of place you hold onto their business card for when you need it.

Review 4 (2022-07-27 - Rating: 5)
I had a break in an old sewer line in my front yard and TCR did a wonderful job replacing the bad pipe. They were fast, competent, professional, and honest. They were about 2/3 the price of an earlier quote I had from a national rooter company. I highly recommend them and will use them in the future for all plumbing.

Review 5 (2024-07-22 - Rating: 5)
This company is top notch. They came quickly and the technician was able to solve our issue and gave us really good advice for the future. Everyone we spoke to was extremely knowledgeable, professionally and personable. Highly recommend.

Review 6 (2021-02-25 - Rating: 5)
Mr. Brooks Pulley from TCR Rooter spent an entire day rerouting the plumbing for us to move our laundry room from downstairs to an upstairs closet. He was on time, professional, and did great work.We just bought a house that was built in the 1970s and has had some unconventional work done by previous owners. Each time he ran into something wonky that he had to work around, Mr. Brooks explained the situation to us clearly and made sure we knew our options and were okay with what needed to be done.He had to take up a large section of attic flooring to investigate the old pipes and to run a drain, and he put it back together for us before he left, which was unexpected and very appreciated. He even added insulation to our water lines since the previous owners had left them uninsulated.After he finished the work, he showed us what and where everything was. He explained things clearly and answered all our questions. He also gave us advice for the other kinds of work we would need done, and explained what we would need to watch out for during the rest of our project. Very happy with Mr. Brooks and TCR Rooter - will definitely use them when we need any plumbing help in the future. Highly recommend.

Review 7 (2023-12-20 - Rating: 5)
Carolina Roofing recommended TCR plumbing last week to fix couple of problems we were experiencing. Terry Ault and his associate have been exemplary in getting us scheduled, performing the work, and checking up to see if we are satisfied. We are extremely satisfied and will pass the word to our circle of friends,

Review 8 (2024-02-28 - Rating: 5)
TCR Just finished a major job replacing the sewer line. thru the years they have done a great job clearing our Sewer line when it clogged, We decided to bite the bullet on a permanent fix to replace it, good decision as they found numerous problems with what the original builder did. They worked quick and had the sewer line and water on before the day was over.They were careful to minimize the damage to our yard, Azaleas and flowers despite having to dig 11 feet deep. The employees were a pleasure and they treated the cleanup like it was their yard. I whole heartedly recommend them for large and small projects.

Review 9 (2023-06-13 - Rating: 5)
If there were more than 5 stars available I would give it to TCR.Do you know how hard it is to find good professional help when you move to a new state? Well, I can tell you its not easy.I have to thank all the other people who left glowing reviews of TCR because thats how I came to use them.They are the best! Ive used them 4 times now and they are consistently above average. Thats all you need to know. Theyre friendly, professional, competent, reliable, and affordable.Im sure Ill remember some other superlatives after I submit this review but just know, you really cant go wrong with TCR.

Review 10 (2024-01-05 - Rating: 5)
We have used TCR Rooter and Plumbing on multiple occasions. Terry and his team are first class. We have always received excellent and prompt service and I would recommend them to everyone.

Review 11 (2024-01-22 - Rating: 5)
We woke up to a busted pipe and water leaking all over.Very grateful this company responded ASAP and fixed our problem for a very reasonable price. Called at 5 am and they arrived not long after. Brooks was extremely polite, professional and helpful.We would highly recommend this company to anyone.

Review 12 (2022-08-24 - Rating: 5)
I hired TCR Rooter to install a new hose bib/spigot in a place that was difficult to access with my existing garden hoses. They were able to give me a definitive estimate over the phone, which was very affordable. The actual work was done in all of 30 minutes by a friendly and professional plumber, and it ended up coming in $50 less than the quote over the phone. The other estimate we received from a different company was more than double what TCR charged us. Very happy with the price, quality of the work, and my overall experience. They arrived on time (actually a little early). I will definitely use their plumbing services in the future.

Review 13 (2023-03-21 - Rating: 5)
I had my water heater replaced by TCR Rooter & Plumbing and Im totally satisfied with how quickly they responded to the initial call. The night before the service, I called the plumber on call and reported a water leak. He talked me through finding the water shutoff valve and how to resolve the leak until the next day. Service was fast, the plumber was professional, and had the new water heater installed the very next day. I recommend this company to family/friends.

Review 14 (2024-05-06 - Rating: 5)
TCR Plumbing is always responsive, quick to arrive, and explains what exactly needs to be done. I usually speak with Teri and would highly recommend this company!

Review 15 (2016-12-28 - Rating: 5)
TCR plumbing is the best! Fair price and great friendly service. I would recommend their work to anyone. I had a plumbing emergency last week during the Holidays. Terry and crew came out and had me up and running that day. Just in time for family coming into town. Terry and team have been very friendly and accommodating. They quoted a fair price and I would use them again in the future. TCR rocks!

Review 16 (2021-11-16 - Rating: 5)
I just had a great experience with this company. My water heater broke/leaked yesterday and I spent yesterday afternoon calling lots of different plumbers to get quotes. The response I got from all of them was that it would be several days before they could even send someone for an estimate. When I called TCR, they immediately gave me an estimate and said theyd send someone first thing in the morning. The guy assigned to my work order showed up on time, was extremely friendly and helpful (even with unexpected things), and got the work done quickly. And now I have hot water again instead of waiting days just for an estimate. I will definitely call them again if I have plumbing issues.

Review 17 (2020-12-01 - Rating: 5)
I had a great experience with Terry and the entire team at TCR Rooter & Plumbing. I had a main sewer line backup at my house, and I had to have some cast iron pipes replaced. I got quotes from a few plumbers. Terry impressed me with his knowledge of the issue. He quoted me a price, and he came in under the quote. On top of that, he was able to fix the issue quickly, and his entire team was a real pleasure to work with. You are in good hands with Terry.

Review 18 (2020-08-21 - Rating: 5)
Terry and his guys saved us twice in about a weeks time! We just bought an older home that came with a list of issues. First they unclogged our kitchen sink drain which turned out to be a much larger chore than expected. Never once did the guys complain, they even had to get on the roof to unclog the line. The next time I called they replaced my water heater same day service. Terry has some of the nicest guys in the business. They are all very friendly and professional and they get the work done no matter how tough of a job it is. TCR will be my go to from now on!

Review 19 (2023-12-20 - Rating: 5)
Terry and his team have been life savers! They show up with only a moments notice from me (who does that anymore?) And they jump in to take care of water leaks, clogs, maintenance, repiping my house to remove the old cpvc etc. Even better, theyve helped connect me to resources and plan next steps on projects that had me completely overwhelmed. They are like a trusted family member who brings some calm when chaos is flooding in (literally).

Review 20 (2020-12-29 - Rating: 5)
My rental property had a clogged drain last year. While other companies quoted me thousands of dollars and 2 weeks to clear the clog, TCR was able to do the job the same day for a reasonable price . They were prompt, courteous, professional, and got the job done. I would recommend them to anyone looking for a reliable, professional plumber.

Review 21 (2023-10-30 - Rating: 5)
If you have a main water line break, CALL THESE GUYS NOW. They installed new pex piping for a 1/3 of the cost of what many other companies quoted me. They completed a 250 foot pipe install in half a day and barely dug up the yard. Very knowledgeable people with great experience and have all the right equipment to get the job done effectively and efficiently.

Review 22 (2022-10-21 - Rating: 5)
CALL TCR FOR EVERYTHING PLUMBINGI literally just erased my previous “go to” plumbing company’s contact info and replaced it with TCR’s info!! I falsely assumed TCR would be like every other plumbing company I’d ever used. Wow! I was incredibly wrong! Initial conversation for setting up the appt was with an ACTUAL plumber!! Trust me when I say that makes a HUGE difference in your time and theirs. Brooks did an incredible job! He was professional, knew what he was doing (again, that matters), got the job done quickly, and even cleaned up before leaving! You would think for all those wonderful qualities the cost would be on the higher end of average. Nope!! They were considerably LESS than other plumbers!Already forwarded their contact info to my realtor friend. Yes…they impressed me that much!!

Review 23 (2024-05-06 - Rating: 5)
I have been using TCR Plumbing for over 30 years! That says it all...proficient, dependable, thorough, timely, clean. Call them today!!!

Review 24 (2023-01-11 - Rating: 5)
TCR is my absolute go to for plumbing and rooter services. The staff is kind, professional, and extremely knowledgeable. Theyve been able to help me when needed urgently, and always with a smile. Highly recommended.

Review 25 (2024-07-09 - Rating: 5)
Excellent service! Prompt. Know their stuff. Excellent communication. Great attitude. Good value, reasonable prices.

Review 26 (2023-12-19 - Rating: 5)
Excellent service. Terry and company are super responsive, knowledgeable, and honest. And on top of that, they are all experienced pros. Our family has, and will continue to use their services for years.

Review 27 (2020-07-17 - Rating: 5)
On more than one occasion when I had a plumbing problem, TCR/Terry either came himself to see what the problem was, or promptly sent one of his awesome plumbing team to sort things out for me. They were prompt, courteous, well informed, and were willing to explain the work that they had done. They also cleaned up after the work they had done which was appreciated. I would highly recommend this company for your plumbing needs.

Review 28 (2022-02-02 - Rating: 5)
Best plumber I have worked with! TCR was responsive and easy to communicate with and went above and beyond to fix my plumbing issue on a Saturday. Their fees were also fair and reasonable. I highly recommend.

Review 29 (2023-05-24 - Rating: 5)
TCR was referred to me by my neighbor. I had 5 bathroom faucets and drains installed. Did a great job, on time and very professional...highly recommend.

Review 30 (2020-01-18 - Rating: 5)
Great organization. TCR Has serviced my home several times now. They are always on time and deliver quality service. I will certainly be calling Terry and his crew again next time a plumbing issue arises.

Review 31 (2018-08-04 - Rating: 5)
Terry came to my home Saturday morning to replace a leaking toilet. He was not only professional but super nice. He finished the job in less than an hour and put back on a complicated toilet seat with ease! 5 minutes. I would recommend TCR above everyone else!

Review 32 (2023-10-25 - Rating: 5)
I had already placed several calls when I finally landed upon this company. No long annoying phone tree; within seconds, I was on the phone with a human—a human who cared and gave me game changing advice to ensure that my home was safe until an expert arrived.Highly recommend.

Review 33 (2024-04-26 - Rating: 5)
Helpful and friendly, these guys are knowledgeable and can help fix whatever is dripping.I worked with Tanner and Matt, both highly professional and got the job done.

Review 34 (2019-08-08 - Rating: 5)
Swift and great service! Was referred by a co-worker and called bright and early at 6:15 and was amazed to get someone on the phone. The tech Brad was amazing and not only fixed my leak but explained everything. I’m a new homeowner and was stressed the whole day about my leak. So happy and pleased with this company for taking care of me!

Review 35 (2017-05-06 - Rating: 5)
Very Impressed with TCR Rooter & Plumbing and will use them going forward for my plumbing needs. They did great work for me, were friendly, and so easy to work with.Tree roots had grown into my sewer line causing it to back up. After having the tree removed I called around to get estimates for having the line replaced. Other companies including the one who first unstopped the line wanted to charge me multiple fews (visit, camera usage, etc) just to come out and give an estimate. Terry having dealt with this situation so many times before felt confident giving me an estimate over the phone after talking the situation over with me.Two days later he was at my house first thing in the morning. The roots had grown into the line at a T intersection near the road just as he expected. By lunch time Brandon had that section of the line replaced and everything has been good since.It cost me about half of what other companies told me the replacement would probably cost. I can’t say enough good things about these guys.

Review 36 (2014-12-16 - Rating: 5)
I began having water backup in my master bathroom when taking showers, and within a few days, it escalated into water AND sludge spitting out of the sinks. I was referred to TCR by my regular plumber, since it seemed to be a drainage issue. I called TCR on a Monday morning about 8:30 am, received a call back before 9:30 am that a service person was on the way. He arrived within 10 minutes, was able to diagnose the problem immediately (roots clogging our drainage pipe), and had it fixed within 30 minutes. Thats what I call awesome service. I will not hesitate to call TCR again for plumbing problems, and I will definitely recommend them to my friends and family in the Raleigh/Cary/Apex area.

Review 37 (2018-08-31 - Rating: 5)
I am so impressed with this company and with the owner, Terry! I had a leak that went through the wall of my house and I just knew that it was going to cost a fortune. The technician that came out was so kind and efficient. I later learned that this company is serviced based, not profit based. They thanked me for my service and they refused to make a profit off of the work they did for me. This company reminded me that there are good people in the world. I appreciate Terry and his staff! Thank you!

Review 38 (2020-01-14 - Rating: 5)
I recently had a water fitting break outside of my house which needed to be replaced. TCR rooting was able to come out and fix it within an hour for a very reasonable price. Very thankful and happy with their service

Review 39 (2018-03-22 - Rating: 5)
My house s water heater leaked water on a Saturday morning two weeks ago. It was pretty bad. I called my friend and he referred me to Terrys company. After I contacted Terry, he sent his staff to my house to help, the gentleman came in less an hour, which is very fast and quick response! Very, very helpful in the situation... Terry is very genuine, a wonderful man to work with.

Review 40 (2020-01-21 - Rating: 5)
These guys are great. My mothers house had the pipes burst due to extreme high PSI from the town supply. We were lucky to catch them with time and they jumped right in and got our house completely re-piped in a single day. Amazing and I honestly still cannot believe they pulled this off. Great people. Thanks so much for taking care of things.

Review 41 (2018-02-27 - Rating: 5)
We needed a plumber and they returned our phone call quickly, set an appointment and they arrived on time . The serviceman was extremely professional and courteous. I was pleasantly surprised with the cost of service. They will be our go to plumber in the future.

Review 42 (2020-02-17 - Rating: 5)
Terry and son saved the day! Our septic backed up for two days, and TCR fixed the problem within a few short hours. I wish I wouldve called them first, but Ill know for next time! Thanks guys.-Carson over at Lake Johnson

Review 43 (2024-07-26 - Rating: 5)
My HOA regularly uses TCR for plumbing needs in my community. On Sunday evening, I shut off water and reported a small leak into neighbors ceiling. Terri with TCR contacted me right away, and Kiko was onsite before noon Monday. My situation started 7 days earlier with hot water heater problems ... pan full of water and pilot light going out. Kiko is very knowledgeable and thoroughly assessed the many symptoms before giving me his recommendations. Long story short, he explained potential pressure issues that could cause hwh to not perform properly, and we decided to replace water pressure reducing valve. So far, the hwh is running smoothly, and I have not seen any more water where it should not be. I would definitely contact TCR again.UPDATE 7/26/24: I am embarrassed to say that I called TCR again. My water didnt seem hot enough, and I could not hear the hwh filling up. Brooks came to check it out. He explained that I was hearing the water refilling previously because of the old pressure reducing valve. He found that it was running and verified that hot water temp at faucet. He explained the hwh hot/cold mixer results reduces temp at faucet. So he turned up temp and said I can lower it if it gets too hot. When I ask what I owed for service call, he kindly said nothing. The quality of the service I have received from TCR is superior. Thank you, Brooks! I highly recommend TCR!!!

Review 44 (2023-07-10 - Rating: 5)
TCR are prompt, reliable, professional and very good at what they do, and were very conscientious about cleaning up after themselves.

Review 45 (2022-01-03 - Rating: 5)
Wonderful service, they came the very next day, my tech was Professional and took care of our garbage disposal problem quickly. Thank you TCR Rooter. I will call upon you again.

Review 46 (2019-01-24 - Rating: 5)
We have used TCR several times at our office and our home. We have always been very happy with their timely service and fair pricing.

Review 47 (2023-03-07 - Rating: 5)
Excellent customer service. Excellent workmanship. Very experienced and the only plumbing company I will allow in my properties.

Review 48 (2024-06-18 - Rating: 5)
Tcr rooter is the best, we have used them for years!!

Review 49 (2024-05-09 - Rating: 5)
I have worked with TCR Plumbing for about 20 years. I use their services for personal plumbing work as well as for our small residential property management business clients. They come when called and the issue is resolved when they leave. TCR is and continues to be our 100% go to plumbing business!

Review 50 (2023-12-20 - Rating: 5)
Terry and his crew came to the rescue when my hot water heater died and I had a house full of people coming for the holidays. He responded promptly and I had my new hot water heaters replaced bright and early the next morning. They were extremely courteous and mindful during the instillation. I would 100% recommend them for any plumbing problems.

Review 51 (2018-08-08 - Rating: 5)
Really a fast response. Great quality service and really friendly . I was thrilled that everything we needed done was done on the same time. I also thought the cost was quite fair.

Review 52 (2017-01-12 - Rating: 5)
Major Crisis averted(main sewer line back-up) quick service and fairly priced. Will be my go to call for all things plumbing related

Review 53 (2023-12-19 - Rating: 5)
Easy to get ahold of and quick service! Highly recommend and will call again!

Review 54 (2023-01-10 - Rating: 5)
TCR was recommended to me by a family member and I have had a great experience with them replacing my water heater. Their quote was significantly cheaper than a quote I received from another local plumbing company, and they didnt engage in any pushy tactics or upselling as I have experienced elsewhere. Everyone I spoke to on the phone while getting my service scheduled was friendly and responsive. The techs were punctual, friendly, efficient, and were patient with questions I had during the service.I certainly will be using TCR for future plumbing needs, and would recommend them to others!

Review 55 (2022-12-21 - Rating: 5)
Had a shower drain that would regularly back up. I could plunge it and get a little bit of temporary relief, but it would clog again in a few weeks. We called TCR and they came out the next day and it works great. Mike was prompt and professional, and answered all of my questions. Will definitely call them again when we need a plumber.

Review 56 (2024-04-29 - Rating: 5)
Always quick to respond, and gets the job done right!

Review 57 (2022-07-26 - Rating: 5)
TCR was awesome! They came out fast, were on time and quickly got the job done correctly. They not only fixed the plumbing issue but also left a very clean work area and a cleanly cut out wall that will now be much easier to patch. Highly recommend! Thanks Kiko!

Review 58 (2016-03-18 - Rating: 5)
Will be using TCR ROOTER & PLUMBING LLC in the future for any plumbing issues!!! Thanks Terry!

Review 59 (2021-04-11 - Rating: 5)
I scheduled 3 jobs on the same day with them. The employees showed up on time...They were very professional, maintained social distancing, and were wearing masks...they did a great job on installing the water heater, and also installing the new kitchen sink hardware and the new shower hardware....I could not be more pleased.. Great job, guys...Thanks so much.

Review 60 (2024-06-18 - Rating: 5)
Good service and great communication

Review 61 (2019-02-15 - Rating: 5)
Fantastic service, very easy to work with - highly recommended!

Review 62 (2014-01-07 - Rating: 5)
Im a property manager and have used Terry and TCR for years. They are quick to respond and always accurate. They can handle small things like just replacing a faucet or major repairs that require digging, etc. They always pinpoint the issue and Terry follows up to make sure the customer is 100% happy. I used to use 3 or 4 different plumbers and now that Ive been working with Terry, I never use anyone but TCR.I even hire them at my own house when I need a plumber. In fact, one day I had a neighbor call to notify me that I had a leak at my house. I was 15 minutes away and I called Terry, and he was there and had the water turned off at the main before I was even home. The insurance company told me that he probably saved me (them) $25,000 by doing that.