Raleigh Heating and Air

Located in Raleigh, North Carolina

Address: 2730 Rowland Rd, Raleigh, NC 27615, United States

Phone: +1 919-250-2945

Rating: 4.7

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-14 - Rating: 5)
Gebe Smith came to do my maintenance and also to repair a part. He arrived on time was very knowledgeable about heat pumps. He serviced the unit for winter and replaced my air filters. He diagnosed the problem I had and repaired it very quickly.

Review 2 (2024-07-20 - Rating: 5)
Travis came out to service our AC unit that has been giving us trouble. He was very thorough, professional, and communicated every step with us. He was absolutely wonderful!

Review 3 (2017-08-11 - Rating: 4)
We hired Raleigh Heating & Air to replace an air conditioner at one of our rental properties. The unit they replaced it with was damaged during install, and was not installed properly. When we called to complain the company sent someone out and inspected it and apologized, and replaced the unit with a new (better) one, hired a painter to paint a wall that was damaged and gave us a discount on the overall price with sincere apologies. They told us they had terminated one of the employees who did the first install and the other was receiving disciplinary action. Even though our initial experience was not positive, I was happy they were able to rectify the situation and make things right for us.

Review 4 (2019-06-25 - Rating: 5)
They have replaced both of my HVAC units and I couldnt be happier. One unit about 6 years ago and the other a couple months ago.They were very friendly and informative. Kevin priced out all the options for fixing my old dual unit (15yr AC unit and 27yr furnace). Then After Justin priced out a complete replacement, which is the option I chose.Their pricing is competitive and they took the initiative to get me a rebate from the electric company and registered my product for me.Top notch service and installation work, including new disconnect box and pad. I wouldnt choose anyone else! Thanks for the great service guys!

Review 5 (2018-11-03 - Rating: 5)
Sometimes when the unexpected happens, people (and businesses) show their true colors. A hiccup in an otherwise routine HVAC installation offered a perspective on Raleigh Heating and Airs business values. Due to some confusion in finding my home, work started much later than expected. Despite this, and despite my insistence that the men, who had been working nonstop without so much as a lunch break, could come back another day, they stayed late into a Friday evening to deliver on their promise: installing a new HVAC. And not only did they keep their promise, but they upgraded the system, at their cost, because that was what they had in stock. I originally chose Raleigh Heating and Air because of their price point and salesmanship, but would strongly recommend them because of their excellent values and customer service. They truly went above and beyond expectations. When incurring such an expense on home maintenance, I am fortunate to have landed with a company with the honesty, work ethic, and integrity of Raleigh Heating and Air. By all means do your HVAC research, but keep in mind the qualities, often difficult to quantify, that matter most.

Review 6 (2023-01-13 - Rating: 5)
I am extremely impressed by the customer service that Raleigh Heating and Air offers! From the initial phone call, to the quote process, and to the installation process, everything is seamless and quick. Lee is fantastic and came to my house the same day I called to get us a quote for the HVAC system. He really took the time to explain all my options and really helped to meet my financial expectations in this crazy economy. Installation day was fast and the installation team was friendly, helpful and efficient. They even mailed a thank you card to our house after the installation and you just dont see quality customer service like this any more. I am so happy I called them.

Review 7 (2021-09-02 - Rating: 5)
We were very impressed with Raleigh Heating & Air: responsiveness, courteousness, professionalism, very efficient work and knowledge. Our AC stopped working in a very hot Saturday night. We called to many AC company for emergent services. Raleigh Heating & Air was the first company calling back. The front desk staff was very nice and patient. The onsite diagnosis trip was scheduled immediately. The technician team arrived on time in Sunday morning and the issue was completely checked and suggestion of replacing the damaged unit was give in details. Code Oliver came the afternoon and explained the replacement very clearly, answered questions professionally and gave the proposal. The new unit was ordered quickly. The installation team came on time two days latter and the new unit was installed, tested in few hours. We have comfortable environment again. The technicians explained the use of new thermostat, installed CO detectors to meet new codes, repaired broken PVC pipes and cleaned the working site completely. We are happy to have Raleigh Heating & Air to help us and will use their services in the future. Thank you, Raleigh Heating & Air!

Review 8 (2016-09-13 - Rating: 5)
I had my system installed yesterday . So far the shopping and buying experience with Raleigh and Air has been very positive . The salesperson Cody was very good to work with and very responsive to my questions and concerns . The only slight glitch is that I didnt realize that it would take Duke a month or so to get a rebate check back to me . The crew was also extremely professional to work with . The were well prepared and took great care in my home. They worked hard all day .I work in a similar business and Raleigh Heating and Air would serve as a great role model for other companies .

Review 9 (2019-01-17 - Rating: 5)
I called Raleigh Heating & Air because my Nest thermostat needed a Common wire. Their customer service folks were amazing and scheduled an appointment the next day for the late afternoon. I received a call a couple hours later and they informed me they had an earlier opening that day if I would like to reschedule, which I did. They sent a gentleman named Torrie to take care of my issue, and he did so in a timely and efficient manner. He pointed out that there were a couple of issues with my unit that may cause some trouble in the near future, so I asked that he do the winter maintenance check. He signed me up for their maintenance program which includes winter and spring/summer checkup. The gas lines on my unit were a bit rusty and he informed me that using a rust resistant spray paint would help keep them from gaining further rust. I scheduled an appointment to have one of their representatives come out to quote a new system install as we are planning on upgrading our old system in the near future. One of the main reasons I decided to do that was because of the in-depth explanation that Torrie gave me on the current state of my system. Today I spent about an hour with a Comfort Consultant by the name of Justin Wahrenburg. He was extremely professional and talked me through all of the options for my home. The information that I was given will make it extremely easy to set up a new unit install when the time comes. The day this current system gives out, I will immediately call Justin at Raleigh Heating and Air to schedule the install. I cannot say enough about Raleigh Heating and Air and their professionalism. I highly recommend Raleigh Heating & Air. I will be telling my family and friends to go to them for their heating/air needs.

Review 10 (2019-02-09 - Rating: 5)
We have used Raleigh Heating and Air for years, and they have always been quick to respond, professional and reliable. When we needed a new furnace, they contacted us a week later and let us know that they had erroneously charged us slightly too much and went back and credited us for this. Its refreshing to see this kind of professional integrity! Highly recommend them!

Review 11 (2016-06-20 - Rating: 5)
Kevin R. did a superb job repairing our unit and bringing the system up to date. We have used Raleigh H & A for many years, and Kevin renewed our faith in the company and their service. He was very knowledgeable in addition to being personable with our family, including our dog! When he left, we felt confident our system was in great working order, and he assured us we could call on him anytime to return should there be a problem or to provide regular maintenance servicing. We will continue to use Raleigh Heating and Air for many more years!

Review 12 (2016-08-13 - Rating: 5)
Amazing, amazing professional and customer service. I have a nightmare of a story regarding another AC company (that I wont get into) but Raleigh Heating & Air came to the rescue. I purchased a home in which they had installed one of our ac units two years ago. We were having some issues, I called them to see if they had any information on the unit. They had DETAILED work notes on every visit they ever completed at the home (on both our ac units) and they sent me all the information. They came out and fixed our issue, so when it was time to purchase a new unit for downstairs, I didnt have to think twice about who we were going to call. They were even a little higher than my other quote for repair on my unit but it isnt worth saving a few dollars to go with a company who doesnt do things the right way or have responsible technicians. Raleigh Heating & Air ROCKS! Installation crew was great! Very professional and courteous. Hats off to the whole team, from the office staff to installers.

Review 13 (2015-05-06 - Rating: 5)
I have been using Raleigh Heating & Air for years. Their service and support is second to none. Some of the nicest people I have ever met in the service industry. On their most recent visit to check on my units, Kevin Rabon was great. He not only explained everything he was going to he educated me on why he was doing it and how long it would take. Great guy, friendly and outgoing. I enjoyed speaking with him and getting to know him. Whenever I call to set up an appointment the ladies in the office are awesome. They do what ever they can to get you scheduled as soon as possible while working within your schedule. I would highly recommend these folks if your need service or a new unit installed. They installed a new unit for me last year and did it quickly and without damaging any of my shrubs. Again exactly what I had hoped for.

Review 14 (2017-10-13 - Rating: 5)
I found Raleigh Heating & Air via a coupon book and called them to take advantage of a promotional price on a maintenance check and tune up for heating and cooling systems. Booking over the phone was easy, and the technician came over the very next day during the agreed upon time window to introduce himself and ask how he could help. The technician was courteous and efficient, and took care of my 2 A/C units and 2 furnaces in short order, making sure to tell me about his progress and observations along the way. In the end he also saved me on the total cost of the work by letting me know of a different service plan they had available. All in all, I had a great experience with Raleigh Heating & Air, and I will call them again next year!

Review 15 (2016-06-02 - Rating: 5)
Raleigh Heating & Air has continually provided top notch service. Ive been using them for bi-annual maintenance for several years and I appreciate their professionalism and courteousness. The other day, Adam A. came out for service and he was very thorough and explained in detail the state of my A/C units. Although one of my units is on its last leg, he did not push the purchase of a new one. I appreciate this a lot when dealing with companies. Once again, I had an all-around great experience!

Review 16 (2016-07-06 - Rating: 5)
A friend recommended Raleigh Heating & Air when the company chosen by our home warranty wasnt able to fix a clogged drain pipe from our attic AC unit. The company dispatched someone quickly, even though our issue wasnt an emergency, and Buddy J. was able to solve the problem that stumped previous technicians from the other company. He happily let me tag along into the attic with him and thoroughly explained the issue and the steps he planned to take to fix it. He was very upfront about pricing and options, which I also appreciated. Ill definitely use Raleigh Heating & Air again and recommend them to friends in the area.

Review 17 (2018-08-07 - Rating: 5)
I had a great experience with Raleigh Heating & Air today. The technician, Torrie, was very knowledgeable, helpful and professional. He took the time needed to thoroughly explain the issue with our Air Conditioner. I felt he was very patient and respectful in his response to all my questions and professional in his repair of the unit.

Review 18 (2016-04-30 - Rating: 5)
My experience with Raleigh Heating and Air has been great! From calling and making the appointments, to the services provided by the technicians. I have used other air conditioning companies in the past and have not been very happy. Its hard to find someone you can trust and feel they are being honest with you. My technician, Kevin Rabon has been extremely wonderful. He has serviced my heat on one occasion and my air on another and he explained every thing he was doing on each of those occasions. I can tell he is very passionate and loves what he does for a living. I appreciate his help and expertise and I am also very pleased to have discovered Raleigh Heating And Air after such a long search. Its nice feeling like youve found someone who you can trust!

Review 19 (2017-06-01 - Rating: 5)
We have been customers of Raleigh Heating & Air for many years and have always been pleased with their responsiveness and professionalism. Our technician, Josef N. was on time, friendly, courteous and offered advice during the time he was here for semi-annual maintenance on our unit. I would highly recommend Raleigh Heating & Air and their semi-annual maintenance service to keep your unit in the best running order.

Review 20 (2016-07-11 - Rating: 5)
We have been using Raleigh Heating and Air since we moved into our home in January. The service has been exceptional and it was no different this time. Our technician, Kevin, arrived promptly at the designated time. He did a thorough check of our units (our upstairs unit wasnt blowing cold air the previous night and the temperature was at 81 degrees until late at night when it finally cooled off outside). He tracked the problem down quickly to the load management device that had been installed and hooked up to our units. Because of the load management device and the extreme heat of the day, our A/C wasnt running long enough to cool the upstairs off before it was being shut off by the load management device. His advice was to disconnect the device because the savings was very minimal. He was able to do that and we havent had a problem since!! And one of our previous techs even called to make sure everything was working properly - now that is customer service at its best!!!! Thanks guys!!

Review 21 (2016-02-26 - Rating: 5)
When I called, Diane was very courteous on the phone and scheduled a technician to come to my home on the same day. Ken was the technician they sent and he was very professional and knowledgeable. He was able to fix replace the motor of my inside heating unit in no time and restored heat in my home on the same day. I value a company that can support me as soon as I need it, some things cannot wait until next week.I definitely recommend Raleigh Heating & Air, Inc.

Review 22 (2019-04-09 - Rating: 5)
We have had a maintenance contract with Raleigh Heating and Air for years, and our eleven year old system is running just fine. Today, our technician was a very pleasant, personable young man named Tyler. He did an excellent job and explained everything throughly to me. I appreciate understanding what’s needed and why. Thanks Raleigh Heating and Air...and Tyler. :)

Review 23 (2019-08-02 - Rating: 5)
I was very pleased with the entire process and the best HVAC service I have ever experienced. I first met with the Project Manager Roger who was very knowledgeable and explained everything to me so I could understand my purchase. While he was there, he even went above and beyond to change my air filters during my consultation. Within a day, Tyler and his install team came in to do the job and they were very courteous and finished the job within a reasonable time. After inspection, Mitch came out to do one last minute repair and then spent over 30 minutes helping me register and sync my thermostat control with WiFi. He then went over the entire control panel/menu on the thermostat to explain the system and gave pointers for best use. Thanks again to everyone at Raleigh Heating and Air, you did a great job! I will be calling you again!

Review 24 (2022-05-04 - Rating: 5)
*** Update and change in rating**I got a call from their leader. He totally listened to everythign and understood my point of view. Net result= issue fixed. Great follow up and customer serviceit all depends on technician you get. I do have them for my maintenance service at my home. But last week, I asked for their service at my renta, wrong diagnostic, wrong service. When I called back to say AC still didnt work, suggestion given was another tech visit for more diagonostic for 200$s. So we called another reputed company.. within 15 minutues guy told us the problem was Thermostat tripping zone and not starting the AC at all! I have my entire AC unit replace by Raleigh Heating and Air/Air experts and I have mainteannce plan with them. Now its making me question the entire service.. trust is broken!

Review 25 (2020-03-20 - Rating: 5)
Raleigh Heating and Air offered me a competitive price on an ac install. But what is more impressive is the at home service team. They really are top notch. Professional, courteous and just fine trustworthy people all around. I highly recommend this company for a long term partnership of HVAC maintenance.

Review 26 (2018-08-28 - Rating: 5)
RH&A provide prompt, reliable, and thorough service. The most recent call Ive had by them was a twice a year maintenance call that I have purchased from them to ensure that my system is running smoothly. Its a very reasonable cost. RH&A provided me email and text notices a day or 2 prior to the visit and the morning of the visit. The tech called me as he was on the way and he arrived on time. He was extremely courteous and worked as quickly but thoroughly as possible enabling me to get to work in the time I had estimated. His review of the work after completion was thorough and understandable.

Review 27 (2019-01-24 - Rating: 5)
We have used Raleigh Heating & Air for installation of a new system, maintenance of our systems, estimates on new work and now for a repair call. In all cases they have been on time (or early) and have been very kind and professional. We are very pleased with all that they have done and the care they have taken of us.

Review 28 (2016-06-04 - Rating: 5)
My experience with Raleigh Heating & Air has been very positive. Dan responded quickly to my inquiry on Memorial Day and Nate arrived that day to get my unit cooling again. It needed additional work due to a faulty coil and they were prompt to schedule and return to do the work 2 days later. Nate arrived within the time promised and called me prior to arriving. What I appreciate most is that both Dan and Nate were very polite, responsive, transparent about the situation that was diagnosed, and clearly explained my options and the costs involved. They looked for ways to save me money. Ive worked with other A/C companies in town and Raleigh Heating & Air far exceeds their level of service and skill.

Review 29 (2013-08-13 - Rating: 5)
We called Raleigh Heating and Air in May of this year to come look at our heat pump system because it wasnt cooling properly. They sent a tech out the same day and had it diagnosed within minutes! The tech was very professional and helpful in our decision to purchase a new system. Our new system was installed two days later. The installers were on time and did an excellent job! When they were done we couldnt even tell they had been there. They picked up all their trash and made sure that it looked just like it did before they started. They set everything up for us including the new thermostat in the house. Raleigh Heating and Air is top notch and I have and will continue to recommend them to everyone I know! Their entire staff is very professional and go above and beyond to make sure you get the help you need!

Review 30 (2017-12-06 - Rating: 5)
We bought a new furnace and a new AC from Raleigh Heating & Air about 7 years ago. They had the best prices and the best customer service. Seven years later, we are still enjoying a warm home in the winter and cool home in the summer. We decided to be part of the comfort club, and now we receive 2 visits a year just for maintenance and to ensure everything is running at its best. There is no charge for the visits, and gives us piece of mind. The technicians are always on time and courteous. Today, Kevin Rabon was our technician. He is a great representation of a well-managed company! He even brought treats for our dogs!

Review 31 (2016-03-16 - Rating: 5)
Mindy was very nice and polite and helpful in explaining the service call procedures and cost. Kevin arrived promptly and was very courteous and informative. He got right to work and replaced coolant and we had cooling. We have been customers of Raleigh Heating and Air for 16 years and wouldnt want anyone else.

Review 32 (2016-07-16 - Rating: 5)
I put in a web request overnight on Friday and had a call back at 8am on Saturday to get details on issue. Not even an hour later a tech was at my house. We were very impressed with the tech (Mike C.), he was very knowledgeable, super nice and easy to talk with. Had my house cooling 2 hours later. Very glad I chose Raleigh Heating and Air.

Review 33 (2016-10-02 - Rating: 5)
Elizabeth H took our call and had a technician on the way to our house in less than an hour on a Sunday morning. Mike C was very polite and professional and was able to fix our AC in short order. Mike C was very friendly and politely answered my questions as I followed him around during the repair. Mike C was very familiar with my Carrier unit. He had formally worked for the company that installed it only 4 years ago.I agreed to purchase the annual maintenance program before he left. There was no hard sell to buy it but he did explain the service/benefits and my wife had been talking about getting the unit cleaned regularly anyway. Mike C wore shoe covers every time he came into our house which we appreciated.Raleigh Heat & Air will be back to check my Heat this winter & again to check my AC next season. The experience was a positive one and they completed the job reasonably and very satisfactorily.

Review 34 (2017-04-13 - Rating: 5)
From the initial contact and recommendations to the final installation, this was a great experience. Everything about the project was explained in detail and the installers were quick, professional and friendly. Id recommend Raleigh Heating and Air to anyone who needs to replace their air/heat.

Review 35 (2016-08-03 - Rating: 5)
I have used Raleigh Heating & Air for 2 years for both heating and AC issues, and have been satisfied each time. Tremont is a great technician. He came out to service my A/C unit and did a great job. I had a lot of (surely annoying) questions and he took the time to answer each one. He even showed me how he performed some of his temperature readings just because I was curious. He also gave me a lesson on home efficiencies in general. I feel like he definitely went above and beyond what was needed.

Review 36 (2021-08-03 - Rating: 5)
Sean was prompt, very professional, and followed up with me to update me on how my AC system is working. He also suggested a UV light to keep the coil clean in my system which I appreciate. So far everyone I’ve interacted with at Air Experts has provided exceptional service and gone beyond expectations, and I’ll continue my service plan with them and would definitely recommend them!

Review 37 (2019-06-10 - Rating: 5)
I could not be happier with the entire process. From the first meeting with the project manager, to the day the install team came in to do the job. From start to finish this was an extremely smooth transaction. Kurt and his team were awesome when they came to do the install. He made sure to explain the new system to me, show what work was done, and gave me a ton of pointers for maximizing use. Thanks again to everyone at Raleigh Heating & Air.

Review 38 (2018-05-16 - Rating: 5)
I have used Raleigh Heating and Air since I moved in five years ago. Shawn has helped out on a few different maintenance calls. He is always extremely polite and professional, and always takes the time to explain what’s going on and why, and even points out things beyond the scope of the problem that are helpful that I haven’t noticed. I appreciate it and highly recommend.

Review 39 (2015-05-20 - Rating: 5)
Raleigh Heating and Air was recommended to me by a family member, and I am very glad I had them out. The service pro that came out to my house, David Clark, was very knowledgeable and friendly, and was able to diagnose my issue in just a few minutes. My A/C was up and running again in less than thirty minutes. I will definitely use them in the future, and I would definitely recommend them to others.

Review 40 (2018-01-16 - Rating: 5)
Matt was very pleasant and knowledgeable. Typically Kevin does my maintenance and is the only tech I have worked with but I will welcome Matt into my home anytime. Raleigh Heating and Air has provided wonderful service as is to be expected. Thank you all!

Review 41 (2015-11-11 - Rating: 5)
As always the professionalism of Raleigh Heating & Air stands out. My service team of Diane and Torrie were great. Diane contacted me to set the appointment time that best suited my schedule. Torre arrived on time...hes courteous, friendly and great at what he does as well as being a great communicator. His professionalism is truly appreciated.

Review 42 (2017-01-11 - Rating: 5)
Raleigh Heating and Air was very responsive. I never felt forgotten, even through the Christmas holiday season. The whole team was very prompt, courteous and knowledgeable. I was very impressed with the communication, and the quality was superior from the initial consultation to the installation.

Review 43 (2021-06-11 - Rating: 5)
Great service! Craig was prompt & knowledgeable with our initial contact, helping us to decide what HVAC system we needed.Emmanuel & Joseph, service technicians were on time, courteous & polite, wore shoe covers & masks while inside, & made sure to tell us exactly what they were doing.I would definitely recommend Air Experts!

Review 44 (2023-07-06 - Rating: 5)
Had great service with this company. It was fast to get them out to my place even in the summer. I’ll definitely use them again for sure. Can’t recommend them enough. Great service. The technician that came out was very friendly. It was a pleasure doing business with this company. A+ service.

Review 45 (2018-03-26 - Rating: 5)
We replaced our two heating/cooling systems last year and got an annual contract as well. Price was good and the installation went very well. This year, our technician was Shawn R. and he was very knowledgeable and thorough with our annual HVAC cleaning. I highly recommend him and Raleigh Heating and Air.

Review 46 (2018-01-10 - Rating: 5)
Raleigh Heating and Air did a fantastic job fixing my heating problems. They were able to quickly and efficiently walk me my repair options and when that failed to permanently solve the problem, they did an amazing job installing a new HVAC system that was designed to meet my needs. I highly recommend them.

Review 47 (2017-10-13 - Rating: 5)
After our air conditioner went out, we called Raleigh Heating & Air and they were available that day to come out. They were helpful on the phone making sure I had the unit turned off before they arrived, and then they were even more helpful when they arrived. Dave explained everything he did and showed me what to look for so if the problem were to ever happen again Id know how to fix it myself. Id definitely recommend them!

Review 48 (2018-05-18 - Rating: 5)
Great customer service! We were able to get an appointment within 24 hours and our technician, Tim was very friendly and efficient. Our AC malfunction was identified immediately and back on within minutes. Costs were very reasonable.

Review 49 (2016-12-17 - Rating: 5)
Very Highly recommended. Our furnace stopped working on a very cold Saturday morning. We called, and within an hour a technician was ready to schedule the job. The technician that came out was punctual, knowledgeable, professional, and did a great job explaining all of the processes.He even let my husband watch the repair, patiently teaching him what everything meant and how the system worked. Would definitely use them again!

Review 50 (2019-03-29 - Rating: 5)
Raleigh Heating and Air did an outstanding job installing our HVAC system last year. Since that time we have had 3 service visits for preventive maintenance. All their techs have been professional and courteous.

Review 51 (2016-04-14 - Rating: 5)
Lucas R. was our technician today and was very professional. He showed up on time, wore booties in the house, explained everything he was doing, and answered all my questions. Very friendly and personable, he gave me some additional ideas to improve our filtering, both inside and outside. He ended our visit courteously, and even brought two biscuits in to give to our dogs! Quick, easy, professional service from beginning to end, as even the scheduling agent was friendly and accommodating when I had to move the original appointment, a real asset in todays world! Highly recommend this company and their employees!

Review 52 (2017-07-25 - Rating: 5)
On one of the hottest days of the year my upstairs unit stopped cooling. I was desperate to get someone out as soon as possible. Initially I called my home warranty company and unfortunately found out that was not covered, so I did a Google search and found Raleigh Heating & Air. The reviews were good, so I called the next morning to try to get a technician out. I was very surprised that, not only did they send someone out the same day but, he was able to diagnose and repair my unit by replacing the capcitor in one trip. I see why the reviews are so good - the service is excellent! I would highly recommend them!

Review 53 (2017-01-07 - Rating: 5)
Kevin came on time to do the maintenance work on our heating system. He did a very thorough job. We started using Raleigh Heating and Air recently and we are very pleased with their work. We would recommend them to our friends and neighbors.

Review 54 (2016-08-05 - Rating: 5)
I have worked with Raleigh Heating and Air since the early 2000s in 4 different houses. I have recommended this company to my realtor and my friends; all have been satisfied with the service. Raleigh heating and air will create multiple quotes to help in a pinch and will follow up on warranties and routine maintenance quickly and without fail. Their prices cannot be beat.

Review 55 (2019-05-14 - Rating: 5)
We are new customers. After three years in our 24 year old house, we needed to replace the original upstairs gas furnace and AC system. During the sales process Cody ran circles around the incumbent company (our provider of 10+ years who replaced two full systems in our prior house). He came promptly, did a proper load calc, presented an array of competitively priced options, and throughout the weekend provided immediate responses to our questions. An installation date was available quickly, and the team on site did a great job. We look forward to similar commitment to quality, responsiveness, and competitive pricing in the years ahead as service contract customers.

Review 56 (2017-07-27 - Rating: 5)
Kevin came to my home and was very professional in checking my system for the bi-annual inspection. He came in and explained what he would be checking for in the attic where the furnace was located and then he continued to the air conditioning unit outside. He reported that the system was running as it should with no issues.I would recommend Raleigh Heating & Air for a new or replacement system, and for service after the sale.

Review 57 (2019-02-12 - Rating: 5)
Raleigh heating and air is a very good company to go with if you ever have a problem. They are easy to get in touch with and very courteous service people to have in your home. I have used their service for over 15 years and I am very happy with my results. Sincerely Darlene Lind

Review 58 (2019-02-12 - Rating: 5)
We worked with Lee on the quote and install of 2 new AC/Heating units. We couldnt have asked for a better experience with Lee, his techs, or the company. Lee was always quick to answer our many questions - reaching out to us at night and on the weekend to make sure we had everything we needed to make an informed decision. Then he was able to fit us in earlier than expected after our old furnace went out during a cold spell in December. Raleigh Heating & Air techs were polite, prompt, and explained everything after set up. Communication with the main office has been easy and everyone is incredibly polite and helpful. Would recommend Raleigh Heating & Air to everyone. Thanks Lee!

Review 59 (2017-11-21 - Rating: 5)
Josef arrived on time and was very polite. He was very thorough and explained everything he was doing when he performed the maintenance visit on my gas furnace. I think choosing Raleigh Heating & Air to service my unit was the best choice I could have made. I highly recommend Josef and Raleigh Heating & Air.

Review 60 (2017-07-14 - Rating: 5)
Mike C. did such a wonderful job when I called to have someone come look at our air conditioning unit that was not cooling our house. I was sure we were in for a new until, but Mike was able to get it working again and save us that cost, he was very diligent to find what was wrong and didnt stop until he got it working. And so courteous and professional. Would definitely recommend!

Review 61 (2019-06-11 - Rating: 5)
Raleigh Heating and Air has been my HVAC company for several years. Ive had good luck with them so far. Yesterday our upstairs air went out in the afternoon. I called Raleigh Heating and Air. Initially the werent able to dispatch a tech until the next day but after I described my problem, the changed up their schedule and got a tech out to our house within a few hours. Fortunately it was a quick and easy fix (capacitor...duh) and I was back in action in no time. Thanks!!

Review 62 (2016-05-31 - Rating: 5)
The guys from Raleigh Heating & Air were great. They showed up on time, assessed the situation, and returned the next day when they discovered additional parts were needed. We would highly recommend them. They kept to the original quoted price, even though additional work was required. Great job!!

Review 63 (2016-02-20 - Rating: 5)
My downstairs heat went off during the night so I called first thing in the morning. I was immediately scheduled at a time before noon. The rep. was very courteous. The tech. called before coming. He was great and even took pictures of the work he did for me so I could understand more clearly. Couldnt have asked for a better experience. Ive been with Raleigh Heating and Air since 1989 and have had nothing but excellent service. My tech even gave my dog a treat before leaving.

Review 64 (2016-06-08 - Rating: 5)
We have been customers of Raleigh Heating and Air for the past 6 years. The entire staff is very responsive, courteous, professional and extremely knowledgeable. They definitely put the customers first. We highly recommend them.

Review 65 (2020-12-20 - Rating: 5)
Raleigh Heating & Air has provided my HVAC service for over 10 years at 2 different homes, 1 in Cary and now in Durham. Their team is courteous, prompt and technically very good. Their prices are competitive as well.I would only mention that if they recommend a repair or part replacement, and you do not chose to go forward that day, there is a $50 fee for the return visit in addition to parts and labor. This is not unreasonable, however I dont recall ever being told this - it may be on their invoice but I did not notice. I suggest it be clearly stated by the technician. Other than that, I have give Raleigh Heating & Air very high marks and would recommend their services to anyone.

Review 66 (2018-05-07 - Rating: 5)
We went to flip the switch from heat to cool only to find the air conditioner wouldnt come on. Found Raleigh Heating & Air had great reviews on Google and gave them a call around 9am they had a tech ther around 12:30.They sent Walter B in less than 10 minuteshed diagnosed the problem and had the air going. More importantly he discovered that the previous installer (Family Appliance Svc) had done a horrible job installing the unit 5 months earlier....and told us whatour options were to get it done properly to extend the life of our less than 6 month old new unit.Thank you for your help and honesty Walter B.

Review 67 (2017-09-23 - Rating: 5)
We are very happy with the quality of service weve been receiving from Raleigh Heating and Air. They are providing routine maintenance on our two systems. Scheduling is easy and efficient with the office staff. We would highly recommend them

Review 68 (2016-06-25 - Rating: 5)
Buddy from Raleigh Heating and Air showed up on time, was polite, and worked quickly. It turns out my system may need a new fan motor soon, but I appreciate how Buddy didn’t try to sell me on an immediate replacement. I also appreciate how the receptionist was up-front about the cost for a service call during my initial conversation with her.

Review 69 (2017-01-11 - Rating: 5)
When my heating system went down in my house I did not know who to call I did some research on Google and came across Raleigh heating & air . They have very good reviews . Technician Dave Holiday came out and he did not fail to deliver quality service , unbiased advice . He was real professional and polite . When Mr. Holiday determine what the issue was he explained it in detail as well as gave me a root cause . He answered all my questions and was really knowledgeable . Upon completing his work he did a really good job of cleaning up his area . Hey spoke really highly of his company the most important you could tell he has a passion for what he does . At the end of his visit I was really impressed how Mr. Holiday and Raleigh heating and air use iPads . He typed a very detailed report of his visit for the future for him and his fellow technicians . Thanks again Mr. Holiday I will recommend Raleigh heat and air company . Hopefully the rest of you can meet Mr. Dave Holiday .Adrian

Review 70 (2015-12-22 - Rating: 5)
We had our heat go out and called Raleigh Heating & Air the following morning. Dave H responded to our call and was able to resolve the issue within the hour. He doubled checked to make sure that the heat would cut on and off before he left.Very Happy with Raleigh Heating & Air

Review 71 (2015-04-27 - Rating: 5)
Raleigh Heating and Air explained everything about my issue so I could understand it and as well as which options were available for a fix and how they stacked up against each other. This allowed me to decide on the best course of action. The personnel were also very friendly and professional. It was a pleasure having them handle my issue.

Review 72 (2015-02-26 - Rating: 5)
My HVAC was not functioning properly so I called Raleigh Heating & Air. The receptionist was very polite and they were able to schedule someone to come out on Sunday morning. With temperatures in the single digits the prior week, we definitely appreciated the timely weekend availability. David serviced the visit and was able to find the problem with our system. No pressure with the recommendation and he offered his opinion on the best fix for the unit. Also very nice. After cleaning the unit, heating was restored and we will be using Raleigh Heating & Air for future HVAC service. Thanks guys.

Review 73 (2018-01-06 - Rating: 5)
Excellent service from the beginning of the project until the end. Very professional team, always responsive and overall great job done. Very happy with service provided and great new HVAC system. Definitely recommending Raleigh Heating & Air.

Review 74 (2017-10-19 - Rating: 5)
Dealing with HVAC problems is never fun, but Raleigh Heating and Air make the process as painless as possible. We received great customer service from Vickie N in the office, and our technician David H, was excellent. David explained everything, answered all of our questions and took enough time to do the job properly. Give Raleigh Heating and Air a call if you want the job done right the first time.

Review 75 (2018-05-04 - Rating: 5)
Timothy, who works for Raleigh Heating and Air, came to our home on time and was quick to diagnose and fix our AC issues (leaking refrigerant and leak in coil). He made recommendations that were honest and I appreciated the straight forward answers. Id highly recommend Timothy and this company.

Review 76 (2022-10-24 - Rating: 5)
New home needed a new HVAC sooner than later, Was lucky enough to have Justin Wahrenburg come out to answer all our questions, help us understand how everything works, and give us several options that work for our family. Never felt pressured and had the option to do an installment billing plan similar to cell phones that allowed us to get the new HVAC right away. It was an absolute pleasure dealing with Justin and much to our surprise the installer, Sean (sp) was just as professional and walked us through everything he did as well as the hows any whys. You can tell this company has very high standards of excellence and it is apparent in their people and what makes them stand apart from the rest. HVAC needs can be scary for homeowners, looking forward to future interactions with this company. HIGHLY RECCOMMEND!

Review 77 (2017-06-22 - Rating: 5)
A competitor of Raleigh Heating and Air had told me that I had a cracked heat exchanger in the heating side of my HVAC system and a leaking coil on the cooling side of my system. I was on the verge of paying thousands of dollars to replace the system. I called Raleigh Heating and Air to get a second opinion. Tim Steed, an awesome service technician, performed a thorough inspection of the entire system, and although its old and inefficient (10 SEER), he said it was still in great shape. No cracks...no leaks. I will only use Raleigh Heating and Air going forward, as they are professional, HONEST, and friendly.

Review 78 (2016-04-04 - Rating: 5)
Requested a tune up from another company and never heard back, Raleigh Heating and Air not only got back to me, but that read my request and called after 3pm ... which is awesome for the day sleeper. Everything was explained over the phone and I got a reminder call before the appt.My tech was Dave H ... highly profressional and knowledgible. He explained everything that he was doing and why. Looked over the heatpump and air handler. Made some DIY suggestions ... which I loved. The experience was just over an hour.I was very happy with my service and would recommend Raleigh Heating and Air.

Review 79 (2016-06-10 - Rating: 5)
Outstanding customer service and VERY knowledgeable!!! would definitely recommend Raleigh Heating & Air to anyone with HVAC problems.these guys came out, diagnosed the problem, then were quite sure if the diagnosis was correct, and brought another tech to double check. everething is running awesome now. the customer service is definitely top notch - they were able to explain everything they were doing, and the fact that they were able to say ... not sure, lets bring someone else to help before we start replacing stuff i just think add a LOT of credibility to the kind of business they are running.

Review 80 (2019-09-27 - Rating: 5)
On September 24, 2019 I had massive water leakage from a secondary drain. On that same day, I no longer had a leak. The best HVAC guy I have met, Gabriel provided professional, courteous service, provided answers and solutions. Awesome. They are not the cheapest. But if you want it fixed, done right, at a reasonable price. Call them. You will be happy you did!

Review 81 (2018-01-09 - Rating: 5)
These guys are fantastic. I have the HVAC maintenance plan, which is paid once per year and covers routine maintenance of my AC and furnace. I was late to schedule the furnace maintenance, as they were able to fit me in the day I called (a day with super cold temps!). Highly recommend.

Review 82 (2017-02-04 - Rating: 5)
Lucas, a Raleigh Heating & Air service technician, is yet another example of this company’s excellent choice in representatives. I have met and worked with many and am continually impressed with their professional and knowledgeable approach.Lucas proved notice he was in route and arrived promptly at the scheduled time. After completing his investigation of the failed system, he presented his findings in a detailed manner. He answered all of my questions and explained the internals of the system around the point of failure. With this imparted knowledge, I was able to make well informed decision on what work should be done.During the repair of the system, it was noticed that the tape used in the original installation showed signs of wear. Lucas corrected this and provided information on why this type of failure occurs.Lucas is simply another example of why I continue to do business with this company.

Review 83 (2018-07-23 - Rating: 5)
Thanks to Lee Gately for his expert advise. He helped us select the correct system for our needs. His customer service and knowledge are first rate.Thanks also to Bill, Stephen and Lennon who installed our new system in steaming hot conditions. The install looks great and the house was spotless when they finished.

Review 84 (2017-12-13 - Rating: 5)
The team at Raleigh Heating and Air were extremely professional and got the work done quickly. Estimate to installation of an entire new system in less than 24 hours. A++ would buy again.

Review 85 (2017-05-03 - Rating: 5)
My experience with Mr. Torrie Jones and Raleigh Heating & Air was very good . I plan to have your company take care of all my heating and air needs in the future and I will request Torrie when I call . He is very experienced and capable and has the ability to explain things and make recommendations so that a home owner such as myself can understand . I will very soon have to do major replacement of all my heating and air components and I will certainly be calling you folks for all of it.

Review 86 (2016-02-19 - Rating: 5)
We have a 6 week old baby and our heat went out.By the end of the day our heat was working again.The tech Torrie was knowledgeable and was willing to go into as much detail as I wanted.Torrie was willing to call his boss to ask a few questions in order to get the issue resolved faster.A big thank you to Raleigh Heating & Air, Inc.`

Review 87 (2019-03-28 - Rating: 5)
Marcus was here at the time expected. He was very polite, and personable. Knowledgeable in his field. Other than checking our units for the coming season he took the time to program the thermostat on the upstairs unit which I had been having so much trouble doing. Now works GREAT. Thank you Marcus and Raleigh Heating and Air

Review 88 (2009-05-26 - Rating: 5)
Having to replace and overhaul an old HVAC unit in a rental property that had been phased out years ago, and unexpectedly giving out during the heat of the summer, the guys over at Raleigh Heating & Air came through, big time. Not only did they come out and give the best estimates, they workmanship and cleanliness of the installers and customer service (hats off to Chris B.) was far superior to those of the competition, over the last 35 years. Give them a call, its definitely worth your time.

Review 89 (2017-12-18 - Rating: 5)
Great, timely experience when one of the motors on my heatpack went during some of the coldest days of the month. The tech promptly diagnosed this issue, tested to confirm, then located and installed the parts same-day. He was friendly and professional, going so far as to show and explain what was going on. Weve scheduled RH&A to do our bi-annual checkups as well. Will leave feedback if anything changes!

Review 90 (2018-09-05 - Rating: 5)
Raleigh Heating & Air is highly responsive, attentive to the job and reasonably priced. Called to schedule in the morning, and got an appointment same day. ISSUE RESOLVED. I will continue to use Raleigh Heating and Air for future maintenance and repairs.

Review 91 (2017-07-15 - Rating: 5)
Michael D. Got the job done! Raleigh Heating and Air is the best HVAC company I have ever dealt with. Professional, knowledgeable and superior customer service from the office to the field. It pays to be a Comfort Club member.

Review 92 (2015-12-30 - Rating: 4)
Michael and Kevin provided good service today, taking extra efforts to track down a problem weve had with heating and cooling distribution in our home. Raleigh Heating & Air has been our go-to company for years; they are very customer-oriented.

Review 93 (2016-11-19 - Rating: 5)
TreMont arrived right on time , introduced himself and went about checking out the heating system for the winter season. He worked quietly and efficiently and at the end of the service, he restored the thermostats back to their programs, closed up the attic and crawlspace areas and sent me an email report documenting inspection details and results. I will be requesting TreMont for my future maintenance with Raleigh Heating and Air because he is a very professional and efficient staff representative.

Review 94 (2018-10-10 - Rating: 5)
Torrie Jones was the technician assigned to tuneup my HVAC system this fall. I was very happy with his prompt arrival for our appointment. He checked both levels, made his recommendations and was off to another job within an hour. Thanks for the great service.

Review 95 (2016-11-16 - Rating: 5)
Staff is very professional and helpful with all my questions. Very easy to work with my schedule and to assist with all my questions. I definitely recommend Raleigh Heating & Air. Great customer service! This company really cares about their customers!!KS.

Review 96 (2018-05-05 - Rating: 5)
Matt was prompt, professional ,quick and efficient. He diagnosed the issue in less than 15 minutes and was done with in short order. I would recommend this company to anyone because the pricing is fair, everything is upfront and they are not out to make a buck from you to pay for commercials. Awesome company, great HVAC technician.

Review 97 (2021-08-02 - Rating: 5)
Mark is extremely professional and has good patience level to answer all my questions. I have been with them since 2 years now and experienced professionalism throughout.. Their arrival window is 2 hrs which makes it easier to schedule things. Spent more time in guiding and explaining the costs. TIP: Ask for estimates upfront, so you dont get surprised on the numbers.

Review 98 (2015-07-16 - Rating: 5)
Professionals you can trust. They are honest, reliable, prompt, highly skilled, and offer competitive rates. We take advantage of their Comfort Club and always get priority service. Chris has serviced our system throughout the years and treats us as friends. I highly recommend them.

Review 99 (2016-01-15 - Rating: 5)
I have been a customer with Raleigh Heating and Air for many years. I have recommended them to numerous neighbors in my community without hesitation. This is a first rate company with a great staff and I cant imagine using anyone else for my hvac needs.

Review 100 (2017-08-15 - Rating: 5)
No one wants to have their air conditioner break, it is always inconvenient, uncomfortable and expensive. I did however have a good experience with everyone at Raleigh Heating and Air. They scheduled the tech, Torrie to come out right away. Torrie was quick in finding the problems and explaining options to fix it/replace it. He was friendly and sympathetic even though he had been working out in the miserable humidity for hours. I ended up needing a new unit, everyone at RHA helped to make it as painless as it could be.

Review 101 (2012-08-07 - Rating: 5)
If you live in the Triangle area, and you need honest, dependable, knowledgeable HVAC technicians, there is simply no reason to call anyone else but Raleigh Heating & Air. Ive used them on two homes for almost two decades here in Raleigh, and they have never once disappointed me. Just this week they completed the installation of two complete HVAC systems for me and as always, their work is top notch, their technicians are professional, friendly and reliable, and the overall service experience just cant get better. Ill be a customer for the next two decades for sure!

Review 102 (2019-01-29 - Rating: 5)
Had an urgent furnace issue. Called RH&AC and had a serviceman on site in less than 1 hour. Tim was thorough, friendly and professional.These folks are SUPER customer-oriented, and reasonable in price. HIGHLY recommended! Would give 5 MORE stars if possible!

Review 103 (2018-03-29 - Rating: 5)
I received a call when they were 30 minutes out which helped me do errands while waiting for service during my window. When Shawn came he was very friendly, courteous and gave me some advice how to increase my safety around the home (not related to his company). Was very happy with everything.

Review 104 (2018-01-10 - Rating: 5)
Called when my heat went out overnight and they responded immediately the next morning. The technician came out and was very polite and professional. He diagnosed the problem quickly, gave me a instant estimate for repair and had my heat going in about an hour. I would highly recommend this company for any future work. The technician was just an outstanding representative of this company. Thank you, Mike!

Review 105 (2016-06-13 - Rating: 5)
Amazing experience with this company. Our air went out on a 95 degree Sunday, and we called first thing Monday morning. They were out here by 11:30 and fixed everything by 2pm. Kevin helped us fix issues previous technicians caused, and suggested different items for us to install since were expecting a baby; his knowledge and professionalism were A+ and we greatly appreciated this company for helping us! Thank you so much.

Review 106 (2015-03-06 - Rating: 5)
This is the first time we have used Raleigh Heating & Air for service. Your technician, David Clark, was one of the most professional and thorough technicain I have been exposed to in years. The service was notch. As a result we elected to have annual maintenancee with your company. Employees like him will keep your company in business for a long time. Thanks!

Review 107 (2015-04-28 - Rating: 5)
Prompt service exactly as promised. While doing a tune up on my system, Dave even took the time to point out a plumbing leak I was unaware of. Raleigh Heating and Air goes above and beyond. Friendly, knowledgeable staff with fair pricing.

Review 108 (2018-09-22 - Rating: 5)
First contact with RHA was using the chat option on their website. Someone called me within minutes of their office opening, and they had a technician to our house promptly. Tim (the technician) was professional, friendly, and did an excellent job. Would definitely recommend this organization!

Review 109 (2015-02-24 - Rating: 5)
In 6+ years of having an entire brand new HVAC unit installed by Raleigh Heating and Air, this is the FIRST service call EVER that I have placed. Vickie returned my call within 5-10 minutes and was SUPER courteous! In fact, she diagnosed my issue over the phone...frozen condensation pipe. She suggested I try pouring warm (not boiling) water on the line to thaw it out. I immediately proceeded to follow her advice. Approximately 30 minutes later, I received a call from the On-Call Tech stating he would be arriving at my house in under 15 minutes...and he was absolutely on-time! Vickies diagnosis was correct...frozen condensation pipe had shut down my entire unit. The Tech cut the pipe between the frozen and not frozen sections of pipe and sure enough, the unit started!!! He was the NICEST guy, too! Im not sure I would have been so pleasant working outside, crawling under peoples houses with the 7 degree temps outside if I was the tech! But he was absolutely wonderful!!! I have ALWAYS had nothing but wonderful things to say about everyone at Raleigh Heating and Air...from my initial installation of my entire replacement unit and duct work to my Spring/Fall HVAC service checks I renew EVERY year.....and I highly recommend those, too. If you never need to use it...wonderful! But, all it takes is that ONE time and you will wish you had! LOVE Raleigh Heating and Air! Will continue to recommend them for ALL of your HVAC service needs! Keep up the GREAT work guys...oops..and gals!!!!!!!

Review 110 (2015-07-07 - Rating: 5)
Always have good experiences with Raleigh Heating & Air. Recently worked with Diane F on phone to arrange service for AC shut down. Phillip B came the next day and replaced a capacitor that had quit, and in no time had my AC up and running. Heat so bad really need this quick fit. Have asthma and was considering going to a hotel for relief. Didnt need to do that after repair. Originally purchased HVAC from RH&A and have since always used them only for my system.

Review 111 (2018-02-20 - Rating: 5)
Raleigh Heating & Air technician Riggs W. came out do to a routine inspection/checkup of our recently installed HVAC system. He was on time, courteous and did clean, professional work. The service call was exactly what I would hope for.

Review 112 (2016-03-24 - Rating: 5)
I have used RH&A for many years and am always impressed by their professionalism and expertise. I had recently switched to a new thermostat and had a lot of questions. My service tech, Torrie, took the time to thoroughly and completely explain how my system worked and helped correct some mistakes I had made installing the new stat.

Review 113 (2016-03-03 - Rating: 4)
We have been real happy with our service. They call ahead of time, and give you about a 30 minute heads up before they arrive. They are professional and even wear shoe covers so your floor doesnt get dirty. Our house has been so much cooler in the summer and warmer in the winter.

Review 114 (2019-08-03 - Rating: 5)
I am impressed with the level of professionalism, knowledge and friendliness of staff. They will be my go to going forward. Thomas was my technician, and he was not only knowledgeable, but he also took time to explain each step in the repair process. Highly recommend!

Review 115 (2017-06-22 - Rating: 5)
Polite , Fast , and efficient what more can you ask for.I have used RALEIGH HEATING & AIR INC for 9 years ,they have replaced both my ACand air handlers . They gave me a fair price after checking with 3 companies. They continue to service my units and are a excellent company to deal with from the tech to the office.I did not receive any comp for this survey and have no afiliation with them

Review 116 (2018-07-06 - Rating: 5)
Riggs came to service our AC unit. He was very professional, answered all of our questions, and fixed a part that needed replacing. We signed up for the yearly heat/AC check with the company while Riggs was here. Their prices are good and they have great customer service.

Review 117 (2017-03-31 - Rating: 5)
Cody is the most excellent representative for Raleigh Heating and Air! He takes all the time you need and is extremely educational. He is why we chose to go with Raleigh Heat and Air. We wish all companies had someone like him.

Review 118 (2016-02-16 - Rating: 5)
We were very happy with Raleigh Heating and Air. We were told it would take 2.5 days but Dewayne and David stayed late the second day to finish the job. They never seemed to stop for a break.

Review 119 (2017-10-07 - Rating: 5)
I first called Raleigh Heating And Air back in July. Diane was extremely helpful in figuring out which service we needed. Since we currently were not having any issues she suggested we wait till sept/oct to start the maintence. This would allow us to have the spring checkup on time. I was appreciative that she was looking out for what made sense for us versus trying to just get money out of us. She even called at my appointment time to let me know the tech was on his way. When Torrie (the tech) arrived he introduced himself and immediately put on booties to cover his shoes. He first asked if we had any issues and wanted to see the thermostats and the HVAC unit. It took him about an hour and when he was finished he explained what he found and answered any questions I had. Both Diane and Torrie were great to work with. I even referred Raleigh Heating to my parents.

Review 120 (2017-04-07 - Rating: 5)
A great job by Josef who inspected our AC for the summer season and made some recommendations about new AC units. Raleigh Heating and Air is a great company and I have gotten good, prompt service for the past 6 years.

Review 121 (2017-04-27 - Rating: 5)
Mitchell and Scott were very professional and went out of their way to ensure the duct replacement was completed before they left. They arrived before 9 a.m. and could have easily left at 5 or 6 p.m. and returned to finish the next day but Mitch had told us the job would be finished that day and insisted on keeping his word. Both he and Scott worked very diligently and finished the job after 9:30 p.m. We have not seen such dedication to customer satisfaction in a very long time.

Review 122 (2018-03-17 - Rating: 5)
Kevin S. and Mark H. installed our new upstairs heating and air conditioning units yesterday along with a downstairs wifi thermostat. They arrived when we requested them, and they completed this project in a professional, timely and efficient manner. They placed plastic on my steps and landing, kept me informed of their progress, and instructed me on how to set my wifi thermostats. They also removed all of the project related debris. I am very pleased that we chose Raleigh Heating and Air for this work.

Review 123 (2016-04-19 - Rating: 5)
Dave Holliday has serviced my heating and air two times. I requested him because of his knowledge, professionalism and courtesy. He does a thorough job and even goes the extra mile to ensure that his customers are completely satisfied before he leaves. I will continue to request him on all my future service calls.

Review 124 (2015-09-15 - Rating: 5)
Kevin arrived quickly on the same day I called. A/C repair was quick and he gave a very detailed explanation for operating my new thermostat. I was cool again in no time!

Review 125 (2016-08-17 - Rating: 5)
First, Tay and Kevin did not get their names identified along with Dewayne and Jason. Dont know how to make the correction. However, they are mentioned in the text below.Our experiences with Raleigh Heating and Air have always been excellent.Our most recent experience was the complete replacement of the HVAC systems for both floors. This job was completed in one day under oppressive outdoor and attic temperatures.I remember thinking when Dewayne introduced himself to me that he radiated confidence, professionalism and expertise. I was right!!! His assistant Tay was friendly and all business. He appeared to be the person in the team that made sure that all preparations were made in a timely manner. They were!Jason arrived later in the morning, He enhanced the teams precision. He also provided the necessary skills to make getting the job done in one day possible. You could tell that he also had the unquestionable skills to get the job done. All three of these gentlemen can work at our house anytime,I would be remiss if i did not mention Paula. Shes great! She was the person behind the scenes that that kept the ball rolling. Very professional. I have always believed that the person who answers the phone creates the first and lasting impression of a public or private entity. To the people at RHA, you have nothing to worry about with Paula. She is a consummate professional. By the way, Paula has a great sense of humor.Kevin, who was our first contact for this project, came to our home to go over options. He was convincing and knew his products some much so that we felt confident to take his recommendations while not needing to search out other proposals. Thats the mark of a good sales person.

Review 126 (2016-05-13 - Rating: 4)
Very professional group. Showed up on time. Work was thorough and clean installing a new AC and Heating system. Their cost was considerably less than other companys estimate. After an initial problem that caused water to accumulate in overflow pan, they showed up late afternoon on a Saturday within two hours of call in middle of busy season to fix the problem. Everyone in their group, from salespeople to installers to phone receptionists, seems professional, knowledgeable, and polite. Would recommend with no hesitations.

Review 127 (2019-03-31 - Rating: 5)
Raleigh Heating and Air are simply wonderful. They are here when I need them and they go above and beyond to ensure that my HVAC systems are in good working order. I highly recommend them.

Review 128 (2019-03-19 - Rating: 5)
I have a home warranty, but after two very shifty visits from a different HVAC company, I called Raleigh Heating and Air. The problem was a frayed wire in a switch. He was in and out in no time! I also signed up for the preventative maintenance package while he was at my house since my heater is older.

Review 129 (2015-07-21 - Rating: 5)
Had to get my upstairs AC unit replaced. Got what I felt was an excellent quote, for a larger unit and some additional ductwork to our bonus room. Dewayne and David handled the install, and we couldnt be happier with their professionalism, including taking care to keep the house clean. My wife even demanded to know what brand of vacuum they used. The job took a little longer than expected, as the attic area presented an especially challenging workspace, but they didnt leave us without AC, and completed the job promptly the next business day.Now the upstairs can beat the heat, which the old unit hadnt been doing for years. We are very pleased with Raleigh Heating and Air!

Review 130 (2016-04-20 - Rating: 5)
Kevin was very helpful explaining everything as well as quick to get back to us with all estimates, etc. Dewayne and Scott, the service technicians who actually installed the new unit were prompt, efficient, professional and very patient in answering all of our questions. We would highly recommend them to anyone needing service or installation.

Review 131 (2018-08-17 - Rating: 5)
Beside the issue of a failing heat pump heat and cooling system, Lucas and Dan were able to diagnose the problem and initiated steps to get the job done. Both men were courteous (even dealing with me), neat and thorough. (part 1)The next review (part 2) will include a 1 week+ wait for repair parts before the unit can be repaired. It will dip to the lower 20s again, so Emergency Heat and firewood will keep pipes from freezing.Now its May, 2016. Installation of parts went flawlessly. Everything is working properly. I am a satisfied customer yet again!Feb., 2018. I was alarmed that our heating bill had doubled from the previous year. I made a service call, then Elizabeth and Dave set up a prompt appt. and checked that my HVAC system was in good working order. Good Job!Aug., 2018. Steven from RH&A, Inc came over (on time) to perform a scheduled maintenance. He found and replaced a failing component saving a future cost and HVAC disruption. Good Work!

Review 132 (2021-08-03 - Rating: 5)
Quick AC maintenance call this morning. Johnathon arrived early and handled the work professionally. I’ve been using this company for years and recommend them to anyone looking for great service at a fair price.

Review 133 (2018-03-12 - Rating: 5)
Professional installation of my Lennox, salesman didnt try to oversell more than I needed and answered all my questions and gave me options and even let me know last minute promotions that allowed me to get a better system for less. Came out for a free check up a few months later. I wouldnt go anywhere else. Love this company!!

Review 134 (2016-03-22 - Rating: 5)
Excellent! Lucas arrived well within the time window given me by the company. Very professional, very polite. Did a very good job checking out our HVAC system and prepping it for the cooling season.

Review 135 (2018-03-09 - Rating: 5)
Great service! They were very flexible in working with me to get a time in the evening in which a technician could come out. I was going to reschedule since the first technician was on his way and I would not be home in time; however the dispatch worked with me to get another tech out so that I would not have to reschedule. The tech that came out was very nice and great at answering all my questions.

Review 136 (2018-04-06 - Rating: 5)
Matt was awesome. Super fast. Took care of the servicing of two hvac units and easily handled my on the spot requests of mold lighting installation on two units and installed a new honeywell thermostat and another thermostat and looked at a damper issue. All with a smile on his face. Super experience.

Review 137 (2020-02-11 - Rating: 5)
Walter and the folks at at Air Experts (previous Raleigh Heating and Air?) are a top notch organization based on my first experience with them (certainly not my last). I called them for a second opinion from a diagnosis of a potential carbon monoxide (CO) leak from my heat exchanger on a 7 year old Trane from my previous HVAC company. The previous company red tagged my system, shut it down and presented me a quote for replacement that was well over twice the standard replacement cost. Walter applied his experience, analysis and common sense and quickly determined no present danger of CO, in fact at the exhaust of the furnace CO was 18 ppm and you start getting concerned at over 1000 ppm. So, no issue, no concern for panic. I have three CO monitors in the house, none of which has beeped a warning.It is so refreshing to find a technician like Walter and the company he represents with a combination of ethics and experience.

Review 138 (2020-10-02 - Rating: 5)
Robert knows his stuff. Like a dog with a bone he problem solved, identified, and even came back a week later to ensure quality service. Got a new unit with new ducts a year ago by them and just needed some tweaks since it was such an improvement to an older house. Def get them to ensure youre happy!

Review 139 (2023-09-17 - Rating: 5)
Got a hold of Jordynn and she was very helpful with getting me connected with two knowledgeable technicians that helped me understand more about what was going on with my ac unit after it was having issues.

Review 140 (2017-07-11 - Rating: 5)
Kevin R. did a great job. I always get great service and fair pricing (with options) from Raleigh Heating and Air. They have done a lot for us over the years and wouldnt look anywhere else.

Review 141 (2016-10-03 - Rating: 5)
Solid company so I decided to opt into their maintenance program although it was summer, the representative told me to wait until September. When called to make the appt all my information was in the system. Even with rescheduling changes it was a breeze. The service pro was respectful, clean and very knowledgeable.

Review 142 (2018-06-07 - Rating: 5)
Raleigh Heating & Air completes a yearly check up on my HVAC system today. My technician Riggs did a wonderful job and was very knowledgeable! Would definitely recommend!

Review 143 (2010-10-15 - Rating: 5)
Just finished up a new geothermal install in our house to replace propane. Raleigh H&A came in with the best price and were the most knowledgeable in their sales and design of the system compared to others who quoted our system. Peter did a great job answering all my questions, and the main installer Brian obviously has a lot of experience with geo. Working with their driller (Boyette) was a pleasure as well, great fun to watch the wells being drilled (although it was really messy!). Will definitely recommend to friends who need any HVAC work, looking forward to seeing some far lower heating bills this winter!

Review 144 (2019-03-19 - Rating: 5)
Company would absolutely wonderful to work with. They had a service tech out in less then an hour and had the problem solved even quicker. Shawn was honest and explained all of my options well. Will definitely use in the future.

Review 145 (2018-08-09 - Rating: 5)
Riggs did such an awesome job. He was so pleasant to be around. Was nice to my daughter (who was up his butt, in the attic and everything) and was even nice with the neighbors little kids.Riggs was very knowledgeable and helpful, explained everything to me. I really appreciated his time and attention.

Review 146 (2018-06-14 - Rating: 5)
Lucas came out to perform maintenance on both of our systems. He was professional and courteous. He let us know everything that was going on with the system. We will definitely ask for him for our next visit!

Review 147 (2016-02-25 - Rating: 5)
I have been a Raleigh Heating & Air customer for a couple of years ,and their staff has been friendly,courteous and professional. I know what a customer expect and like because I am an Electrical contractor myself therefore I can truly distinguish between professionalism and daylabor, on fly bynight company.(Great and friendly staff,)

Review 148 (2018-08-22 - Rating: 5)
Ive been a customer with RH&A for about 8 years. Torrie has been the technician Ive seen most. He is always prompt, courteous, knowledgeable and personable. His ability to diagnose, repair and keep our system running in tip top condition is invaluable.

Review 149 (2021-08-03 - Rating: 5)
I have used Raleigh Heating and Air for 9 years, the company and their employees are outstanding! My technician Michael Diettrich is exceptional!! I highly recommend RH&A and Michael.

Review 150 (2018-03-07 - Rating: 5)
Huge thanks to Walter with Raleigh Heating & Air. We had SO many things that needed correcting, that were done by other companies to our system. He REALLY knows what he is doing, researched all of our needs, and went above and beyond in helping us. Thanks Walker B!

Review 151 (2018-09-16 - Rating: 5)
Raleigh Heat and Air is consistently professional and courteous. We appreciated the fast response last week by Shawn during Tropical storm conditions ...and their customer-friendly culture, including office dispatch/scheduling staff.

Review 152 (2019-07-23 - Rating: 5)
Walter Burke did an excellent job of resolving several problems that were affecting my Air Conditioning, some even as he was working the unit.He worked relentlessly to find ad fix several problems plaguing my equipment. It was an honor to ave him make repairs in a professional and timely manner. Ask Walter, he has the answers.

Review 153 (2018-10-12 - Rating: 5)
Kevin Rabon arrived as scheduled and completed a tune-up service on our furnace. While he was onsite we asked him to have a look at our outdoor unit as it was making a loud noise at shut down. Kevin quickly identified and corrected this problem under warranty. As a result, we no longer experience that loud noise and could not be happier with Kevins solution to this problem. Thank you Kevin

Review 154 (2016-07-25 - Rating: 5)
Great company to work with. I have used them for years for bi-annual service, they also replaced my A/C units in a prior house. There response has always been quick, and the service advisors very knowledgeable! I would highly recommend them for both residential and commercial service!

Review 155 (2016-11-09 - Rating: 5)
Fantastic HVAC company very well run very professional service staff that is knowledgeable and has your best interest in mind. I have dealt with multiple HVAC companies this year and this is the only one that did not automatically try to overcharge me or force me into buying an entire new system. They clearly laid out all of my options including pricing and had me up and running in a matter of hours.

Review 156 (2019-03-28 - Rating: 5)
Always very professional, using foot protection when indoors to keep your floors clean; always explain the work performed, and willing to discuss any needed or recommended repairs/upgrades. They never fail to call at least 30 min before arrival.

Review 157 (2018-02-26 - Rating: 5)
My HVAC was installed three days ago. Lee was very helpful in answering all my questions and making sure i got the right system. Zach was very friendly and professional during the entire installation.i would recommend them to anyone. Tammy was friendly also.

Review 158 (2016-05-24 - Rating: 5)
The service technician, Lucas Rosenstrauch, was extremely patient about an overview of our HVAC unit, and the electrical service issues we were having. He explained to us our options and let us choose the best method to approach a solution. We value a company in which patience and customer service is instilled in and demonstrated by the service technicians. Way to go Raleigh Heating & Air!!!!

Review 159 (2015-12-09 - Rating: 4)
RHAHVAC helped me sort out my warranty information. This was worth paying the diagnostics fee alone. They were a pleasure to work with. Im happy with the work done and hopefully wont have to call on them too often in the future.

Review 160 (2015-02-09 - Rating: 5)
Everyone I worked with at Raleigh Heating & Air was polite and professional. They fixed my heating issues that same day as the call. I would recommend their services to anyone! Thanks guys!

Review 161 (2019-01-14 - Rating: 5)
Walter did a fantastic job. He was thorough in his review and explained all the issues to my wife. We were extremely pleased with his time and attention to details.

Review 162 (2017-03-11 - Rating: 5)
I am very satisfied with the quote (from Craig) and work provided. Mitchell and Clay did a thorough job with my fairly difficult AC/HVAC replacement. They were prompt and professional. I would use again.

Review 163 (2019-02-20 - Rating: 5)
Very impressed with the courtesy and service of receptionist and HVAC specialist. I appreciate the professionalism and honesty of the HVAC specialist. He was able to diagnose the problem almost immediately and was very thorough in his explanation. From now on I would not call anyone else for HVAC related issues. I had received a quote for $1300 by another company and the problem was solved for $245 and very quickly. I can’t speak highly enough about this company. Thanks a lot!

Review 164 (2017-10-25 - Rating: 5)
Great experience with Raleigh Heating & Air, very professional and prompt. They were able to diagnose and fix an A/C problem that had been bungled by my previous service company.

Review 165 (2015-05-14 - Rating: 5)
Very professional and nice. The technician was very helpful and fixed my problem very quickly. He did recommend that I upgrade my unit (the current one is 22 years old) but was not pushy at all when I told him I wasnt ready to do that right now.

Review 166 (2016-10-07 - Rating: 5)
From start to finish these folks are pros they came out on a weekend to fix our air conditioning and we were SOLD. we scheduled our heat evaluation for winter and the guys and team were prompt, courteous and thorough. as long as we are in Raleigh/Triangle area this is OUR company for heating and cooling.

Review 167 (2016-04-01 - Rating: 5)
We had to replace our old A/C unit in March 2016. Cody did an excellent job of explaining the process and what unit would be most beneficial for our home as well as the office staff was diligent in scheduling reminders duirng the process. The installation was prompt, professional, and top notch. Thank you, RHA for your excellence in service.

Review 168 (2017-12-27 - Rating: 5)
Josef arrived on time, was very polite, put on a pair of booties and commenced to install the Next thermostat. He was patient, knowlegeable and explained in detail how to use the system once it was installed.I would highly recommend Raleigh Heating & Air and Josef and will certainly call them with any HVAC issues.Ralph Burgess

Review 169 (2016-01-07 - Rating: 5)
Thanks go to Buddy from Raleigh Heating and Air for squeezing in an earlier appointment for us to get our heat back online. Prompt and courteous, he diagnosed and fixed the problem in no time, and for a reasonable fee.

Review 170 (2019-01-21 - Rating: 5)
This company epitomizes professionalism and customer service. Having done some remodeling without permits I needed help in getting things up to code including some HVAC duct work. Raleigh Heating & Air responded quickly and thoroughly to correct the installation and bring it into proper code compliance. Big shout out to Dea, Walter, Stephen and Harry for their awesome help! Thank you RH&A - youre my #1 go to HVAC dream team!

Review 171 (2017-07-25 - Rating: 5)
Had a capacitor breakdown on my AC unit (13 years old) on Saturday morning when I knew it was going to be 100 degrees. Bummer! Call for help and got right through to Elizabeth who took my information and let me know about scheduling options. I needed help right away, so was added to the list (Im sure it was long...). Josef called me back and was on site by about 1PM. Did a great job repairing the unit from parts on-hand and checking the function. We found that the outside filter on the compressor unit was very dirty and Josef cleaned it out - bringing everything back into line. Great experience.

Review 172 (2017-06-21 - Rating: 5)
My split system AC was not cooling in my bonus room--calledRHA--techs were here in a couple of hours--quicker than I anticipated--they checked things out--replaced a damper control gadget--checked the system for proper pressures, etc. and were complete in about an hour. Times approximate. Courteous, helpful explanation, no problems.

Review 173 (2015-07-14 - Rating: 5)
After hours service call by Kevin saved the day! With weekend company arriving in a matter of hours the A/C goes out - panic city. Fortunately this great company was able to help, Kevin immediately found and fixed the problem and even had a dog treat with him for Jake! Will never call any other company for heating or A/C - these folks are tops!

Review 174 (2017-11-25 - Rating: 5)
Our heat went out and they sent Kevin out that morning to try solve the issue. Turns out, we need a whole new HVAC. Kevin sent someone out later that afternoon to go over options with me. They are fast, courteous, honest, and they know their stuff!

Review 175 (2019-05-17 - Rating: 5)
Tech (Tim) arrived at scheduled time. Inspected both units, took pictures, cleaned outside units, explained all that was found. Emphasized no issues but recommended certain maintenance. Very informative. Will be signing up on their program

Review 176 (2015-07-14 - Rating: 5)
They came and installed a new furnace on the coldest day of the year. It was 33F in my house, no kidding. They did a class act job for the install and for their service maintenance. And I am an engineer and was selective and managed the project carefully.~ Matt