Service Experts Heating & Air Conditioning

Located in Raleigh, North Carolina

Address: 2815 S Wilmington St, Raleigh, NC 27603, United States

Phone: +1 919-836-8310

Rating: 4.9

Services

On-site services
Language assistance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-06-19 - Rating: 5)
Very please with john and his crew with the high-quality work .A new maim water line installation was needed we were without water.Guys, were very professional and courteous and knowledgeable in all aspects of their jobs.I would highly recommend service experts for any gas/plumbing work . I am a proud member of their advantage programTom Ross.

Review 2 (2024-09-16 - Rating: 5)
Daniel R. came to my townhouse to replace my disposal & perform plumbing maintenance. He was polite, professional & efficient in performing the plumbing tasks. Daniel also explained everything I needed to know about the new disposal & the purpose of the maintenance tasks. I highly recommend Service Experts for varous home repairs. The technician, John, who did the diagnostic visit, was also helpful, knowledgeable & helped me make the decision to get the best disposal & sign up for the maintenance program. I now have better peace of mind regarding any plumbing issues.

Review 3 (2024-11-25 - Rating: 5)
We needed our dryer vent replaced. Being new to the area we found Service Experts Heating and Air Conditioning on Google. They were very accommodating and gave us an appointment to have Jason give us an estimate. He was very professional and explained everything. A few days later John came and did the work. This time it was installed properly. Very professional land a pleasure to talk to. Definitely recommend them!

Review 4 (2025-01-09 - Rating: 5)
Jordan and Jorge came out today. They were on time and on task! They walked me through their recommendations with no hard sell tactics and I was impressed with their pricing. 5 star service all the way.

Review 5 (2024-11-13 - Rating: 5)
We have been using Service Experts for 20+ years! Hayes came by today to do our fall/winter maintenance on our furnace. He was efficient, informative and extremely professional. He explained everything thoroughly and made sure our furnace is in good shape for the cold months ahead. I thought he did a fabulous job would love him to be the service technician who comes to our house for all maintenance in the future. Thanks Hayes!

Review 6 (2024-08-20 - Rating: 5)
Edited review:Mustapha gave us excellent service! He was such a nice technician, very personable, very polite, explained everything very well to us, offered a membership, which would have saved us a lot of money. He even laughed at some of our jokes! We know he had a long day on this very very hot one... Yet he still serviced us at the end of the evening before going home. Can you believe we’ve been here over seven years and never knew there was a filter in our crawlspace? We have now replaced our capacitor twice in the past four years… But because of Mustapha, we won’t be doing that again anytime soon!! An $85 filter that needs to be replaced once a year. And now we won’t even need to utilize the filter inside the house for this unit anymore. It was doing so much extra work because the filter in the crawlspace was more than likely far older than seven years old. He did us such a solid by helping us find the root to our capacitor problem! Not to mention the gentleman in customer service who took our call at 6:30 this morning. He set us up with a same-day appointment. We’re so thankful to Service Experts!!***We have experienced progressively better and better service from Service Experts...they are aptly named. Recently our technician Tim gave excellent recommendations for us to handle the failure, once again, of components in our 24-year old (yes, thats right!) upstairs A/C unit. His complete honesty about repairs needed vs. replacement aided us in our decision to have him call Miss Teresa (who was wonderful) to set up an appointment with Will to come give us the details for choosing a new unit. Will came the very next day and explained thoroughly our options re: unit, financing, installation and longtime care. His honesty and straightforward demeanor helped us feel confident in our choice. The price quoted was absolutely comparable to others, and we knew we were going to get a reputable unit. And to top it all off, his installers were willing to come out on that Thursday, the day tropical storm Debby was going through our area.Richard showed up early the next morning, spread drop cloths inside and removed our old unit and installed the new in the attic with Fred. The two of them worked so efficiently and were so polite. Fred worked back-and-forth with Richard and David who worked on the unit outside under a tent in the wind and rain...the three of them did a very thorough job of installation in less-than-ideal conditions. We were impressed with our new unit and have been completely satisfied with its cooling since install. The new thermostat is so easy to use, too, and great that we can operate remotely via our wi-fi as well.Since installation, weve had great dealings also with Jennifer in the billing department, aiding us with a refund due to us -efficiently and so friendly.We absolutely recommend Service Experts - 5 stars!!

Review 7 (2024-12-06 - Rating: 5)
Brooke came out because our guest bathroom toilet had a leak over Thanksgiving. Brooke was so nice, knowledgeable and guided me step by step of what had happened with our guest bathroom toilet. She showed up at assigned time (which was appreciated), quickly got the part she needed, and fixed the issue within an hour. THANKS Brooke for such great service (and being friendly to Smokey too :))

Review 8 (2024-12-13 - Rating: 5)
Hayes and Connor were incredible! They came out for a second opinion on my furnace which was out and were able to fix it on the spot! Saved me from having to buy a new unit. Extremely thorough, friendly, and knowledgeable. Highly recommend

Review 9 (2024-12-05 - Rating: 5)
Timothy Ivy did a fabulous job. He was extremely knowledgeable and never pushed me to sell more than I needed. He was prompt, did an excellent repair of my system, and took the time to explain both the problem and what I needed to do to fix it.Ive had a great experience with Service Experts of Raleigh.

Review 10 (2024-10-25 - Rating: 5)
My AC unit failed and service experts were recommended. They came the same day and found the unit needed replacing. They gave me a great price and Richard laskin and Frederick satterfield was very nice and provided excellent services. Thank you both 🤩

Review 11 (2024-12-22 - Rating: 5)
Mustapha and Kevin were excellent! Very professional and technically competent. Their troubleshooting skills are exceptional. They did not rush the service call. They listened to the problems, did thorough diagnostics to discover the problem and fixed my zone and damper issue. I was so satisfied that I’m going to sign up for their maintenance plan.

Review 12 (2024-11-12 - Rating: 5)
Just had a great experience with an HVAC technician named Hayes Hall. Hayes was a very personable young man and got to the work at hand quickly and efficiently, diagnosed our problem and explained all options. I really appreciate his efforts. The company was excellent in their communications and everything went smoothly. If you need this kind of service I recommend that you give them a try.

Review 13 (2024-11-08 - Rating: 5)
Lorenzo and Mark were great. Diagnosed the issue quickly and concisely and provided an easy to understand summary of this issue and recommendations on how to help prevent future recurrence as well as make sure our system was running optimally. Finished up in a timely fashion and were very friendly and accommodating for my entire household, given the time they visited.

Review 14 (2025-01-08 - Rating: 5)
Our plumbing experience today was awesome thanks to Wesley. He was on time and dedicated to servicing our water heater. Wesley will definitely be my go to plumber at service Experts.

Review 15 (2024-11-11 - Rating: 5)
Best service call ever. The technician was professional and discussed several options. He also showed me a concern he had and stated that he needed to do some research on an issue that would not be resolved by simply installing the replacement UV kit. It was clear that he had the customer’s interest and cost effectiveness as a priority. Best ever is based on more 30 years of biannual service with multiple cities and hence companies.

Review 16 (2024-10-01 - Rating: 5)
Keith arrived at the beginning of the time window. He was beyond courteous and efficient during his extremely comprehensive maintenance service for our three units. Upon completion of his work, he carefully explained what he discovered using both photos and videos. Mark arrived to make recommendations and explain next moves in either repairing or replacing what needed to be done. Excellent customer service all around. I am grateful for their kind attention and thoroughness.

Review 17 (2024-12-05 - Rating: 5)
Excellent service today! Waited less than a day for an appointment. Received a courtesy call ahead, and our tech arrived right on time. Ali was so friendly, respectful of our property, and had our problem solved quick! Highly recommend, ask for Ali H. for your service call! Thank you again!

Review 18 (2024-11-27 - Rating: 5)
I’ve had service experts for my heat/air for some time now. But they really came through last week. I was scheduled for my yearly maintenance on my heater last Wednesday. Unfortunately, they had to reschedule it for this week due to some staffing issues. The next day, I turned my heat on for the first time this season and lo and behold it was not heating. As I was going out of town for the weekend the next day, I called them and they said they would get someone there first thing in the morning. Ali was so professional, he got right to work. He arrived actually before I even got home from dropping my dog off. I turned the heat on turned it up and he went out to the unit. Few minutes later he knocked on the door and said it looks like it’s working. Of course, that’s how it usually usually happens right. But I told him what my experience had been the day before before, that I had left it running, and that all I was getting was cool air. so he went back out and decided to do some checking around. Ultimately, he found that my Burners were rusted. He took them and cleaned them and the heat is now performing as expected. I just want to Thank Ali for not giving up and for going the extra mile to solve a problem that didn’t actually seem to be a problem at the time.

Review 19 (2024-10-23 - Rating: 5)
Hayes and Will came out today to work off some of the bullet points our home inspector listed in his report. Total professionals start to finish, arrived when they said they would (almost exactly) which allowed me to get my early call done before they got here. They made several recommendations, corrected the inspection items and prepared a full assessment for next steps, without a high pressure sales pitch. A genuinely positive experience in every way. We will definitely call them again!

Review 20 (2024-06-19 - Rating: 5)
Plumbing: Daniel R was awesome! Was great with the kids, super smart, and really helpful! Loved his service!HVAC: Josh and Lee were great! I expected a hard sell and was delighted for them to just say things were great!

Review 21 (2025-01-02 - Rating: 5)
Update: purchased new system since old system was shot. New system developed a similar smell. Company sent Tim and amazingly he found the problem. Manufacturer failed to connect a wire causing blower motor to begin to burn up. Tim has replaced motor and we have heat. Tim is extremely knowledgeable, friendly and spent time educating us on UV lights, filters and more. We will request Tim any time we can get him.We had two other HVAC companies spend hours trying to diagnose the problem. Patrick and Will came after hours and found the problem in 5 minutes. Needless to say, we are switching to them.

Review 22 (2024-11-21 - Rating: 5)
Today I had a wonderful experience of excellent customer service with Tim from Service Experts Heating and Air. He was thorough in his work, showing me how my a/c unit could run more efficiently. He even went the extra mile to replace the main filter underneath the house. This filter was at least 4 years old. Thanks to people like Tim, I applaud his hard work with a big 5 star rating.

Review 23 (2024-11-12 - Rating: 5)
Stephen and Javier came out to redo my clothes dryer exhaust venting under my house. A very detailed presentation before they started and a completed job that frankly exceeded my expectations. I am thoroughly pleased. Not much manners in the world anymore, but these young men were very mannerable.

Review 24 (2024-12-11 - Rating: 5)
Hayes just fixed my heating units headaches. In and out. He knew everything and took pictures of all of it.Clean polished thoroughly professional. A credit to your company. ( and I did not have to wait around for service!) promptly on time . Thank you so much !

Review 25 (2025-01-03 - Rating: 5)
The guys did an awesome job installing the new tanks in the attic and crawl space. No easy task for sure. Will definitely use again and definitely recommend.

Review 26 (2024-10-18 - Rating: 5)
Plumbing: Richard was asked to replace two toilets in my home that had been installed in the 1960s. He took measurements and asked questions about the type of toilets, I wanted installed. I described what I wanted and he gave me estimate. Upon my approval he went and picked up new toilets. One toilet was installed in timely manner and tested. The other toilet had rusted flange and flange bolt that requires the flange to be replaced. He gave me estimate and i told him to proceed with work. He was able to replace flange and install second toilet again in timely manner. I think he did excellent job.

Review 27 (2025-01-08 - Rating: 5)
Techs were timely, respective, put all furniture back and cleaned up well. They were real gentlemen. I didnt realize they were waiting for me to get off the phone and waited patiently. Good techs.

Review 28 (2024-10-11 - Rating: 5)
I recently had the pleasure of having Zack perform regular maintenance on my heating system, and I couldn’t be more satisfied with his work. Zack was punctual, professional, and extremely knowledgeable about the intricacies of the system. He took time to explain what he was doing and why it was important, which I really appreciated. Thanks Service experts for having such an awesome team.

Review 29 (2024-09-03 - Rating: 5)
Hayes and Dmitri were great. Our AC was out on the year and Service Experts came through at the end of a long hot day. They got the AC working again with prompt, polite, and thorough professionalism. We’ve been customers since the early 90s. We’ve always been happy with the service and recommendation Service Experts if you need help with HVAC or plumbing repairs.Lee and Zach were back for our fall 2024 tune-up and were great as usual. They were polite, friendly and professional.

Review 30 (2025-01-03 - Rating: 5)
Keith and Jordan did an awesome job helping me out. Were extremely kind and helpful. Will definitely use them again!

Review 31 (2025-01-07 - Rating: 5)
Tim did an excellent job in getting my heating system up to par. He was very mannerable and provided good advice. Thank him very much.

Review 32 (2024-06-25 - Rating: 5)
Today Demetri and Ali came by to check out my AC units. They were so professional and very knowledgeable. They took a lot of time to discuss my options. I will be using their services again. 🤗

Review 33 (2024-12-06 - Rating: 5)
Mr.Ali our technician was knowledgeable, kind in explaining to a person who knows nothing about furnaces. Could not ask better service!! Completely Wonderful Gentleman and Would Recommend to Everyone!!! Never had a better technician in my 55 years. Thank you Mr. Ali and hope the best for your growth in your company!!

Review 34 (2024-11-15 - Rating: 5)
Lorenzo did a great job and was very professional. He left everything in great shape and explained the updates he made to our systems. Thank you!Lee with Service Experts was terrific! On time, professional, and gave me great advice on maintaining our unit. Highly recommend!Ali also dropped by and he was also fantastic to work with. Thank you!

Review 35 (2024-11-07 - Rating: 5)
Daniel Miller, who checked out our HVACunit , was very polite and friendly. He had excellent customer communication skills by the way he talks and responds to questions. Has a positive attitude and pleasant personality. He gives you the feeling of trust and confidence about the work he carried out for Service Experts.

Review 36 (2025-01-02 - Rating: 5)
Mustapha and Jaden were incredibly quick, friendly, and willing to answer all of our questions. We appreciate them coming on such short notice as well! Thank you!

Review 37 (2024-09-13 - Rating: 5)
For a routine check, I was surprised that three service technicians (Hayes, Josh and Will) came and looked over everything. They were thorough and gave me a complete summary of how my system was working and different options I could consider to improve my air quality. On time and efficient.🙂

Review 38 (2024-08-16 - Rating: 5)
Brandon M. and Demetri did an excellent job. They were both courteous, professional, informative, and yet easy to talk to. They knew their job well, encouraged me to ask any question, and provided reasonable and sound advice. I will not hesitate to ask for these two service professionals again! Until next time......

Review 39 (2024-10-17 - Rating: 5)
Patrick and Jordan were very friendly and professional. We feel confident they did a good job. Their crew who installed the moisture barrier arrived early and worked diligently to complete the job.

Review 40 (2024-10-10 - Rating: 5)
Hayes and Joe were great. They were responsive, quick to diagnose the problem and very efficient in their work. A valve had been left closed that caused an error on our thermostat and it was quickly fixed by the guys. Highly recommend.

Review 41 (2024-12-24 - Rating: 5)
Mustafa and Kevin were great! Got my system back up and running in no time at all. Highly recommend!!

Review 42 (2024-12-09 - Rating: 5)
My technician Patrick came out and got my heat up and running in less than 2hrs. Repairs were not that expensive and reasonably priced. Thank you Service Experts and thank you Patrick! You were amazing

Review 43 (2024-09-11 - Rating: 5)
We love the support Service Experts provides us with a quarterly check-up of our HVAC system. They explain all theyre doing in a way that is understandable, and they do good work. I also like how they work with you to save money by providing recommendations for preventative measures we can take so it doesnt cost more later. Brandon M. and Kevin were great to talk to during their last visit. I also like the text communications before appointments for reminders and real time tracking of their service providers.

Review 44 (2024-12-26 - Rating: 5)
Jaden and Ali were great! They showed up on time with given notifications that they were on the way. They were in and out from my AC unit yearly inspection in about 30min. Great service!

Review 45 (2024-12-05 - Rating: 5)
Really enjoy everything about Service Experts. Theyre very honest and reasonably priced. Ive done most of my business with Will Foti and without him Id be lost with my HVAC system. He spoke with me about the APCO-x system a few years ago and I got it and it was like turning my allergy switch off. Highly recommend!

Review 46 (2024-12-20 - Rating: 5)
Terry, Pat, and Connor came out to work on our old boiler. The team were very pleasant to work with and patiently explained what was affecting our system. Highly recommend Service Heating for home boiler heat systems

Review 47 (2024-10-21 - Rating: 5)
I had a great experience with Keith and Jaden today. I had scheduled a service request because our heat was not coming on and they were able to diagnose and fix the issue quickly. They also went above and beyond to correct some minor unrelated things they found and made some great recommendations on things that could become bigger issues in the future!

Review 48 (2024-07-16 - Rating: 5)
Hayes was great! He was very informative took his time, was on time, very helpful & friendly. I appreciate his efforts to getting the upstairs cool again.Demetri spoke to us about replacement unit and made it painless as possible. Showing us affordable ways to replace and how quickly they could be back out to put it in.These guys were great!

Review 49 (2024-10-10 - Rating: 5)
Brooke had a cancellation and I was home working and welcomed the early arrival. She is professional, cares about your home and privacy and is will to go the extra mile. Glad to see her for a 2nd year, tells me the company retains employees, which means it has to be honest company. I am happy to be a customer.

Review 50 (2024-10-09 - Rating: 5)
Kevin K and Jon came out today to service my units. I really appreciate kind service and their explaining all the day with pictures along the way. What a “Rock Star” team they were, made me feel very comfortable and confident in their work! 5-Stars

Review 51 (2024-12-09 - Rating: 5)
Kevin H and Jordan did a great job servicing my AC units. They were professional, respectful and very knowledgeable. They took the time to explain everything they did and went over suggestions for keeping my system running smoothly. Highly recommend.Mohammad serviced my heating systems and was also very thorough and professional.

Review 52 (2024-10-23 - Rating: 5)
Daniel Miller arrived on time today very friendly and pleasant he did a great job and spoke with me about another plan( which I do have one ) which I told him I had not heard of but will think about it and call the office, if I decide. He was ver professional thanks for sending him today

Review 53 (2024-11-01 - Rating: 5)
I love being an Advantage member with Service Experts. My heat didnt work when I turned it on for the first time this season. Hayes came out and had it running in 10 minutes. He was so courteous, respectful and timely. Thank you!

Review 54 (2024-07-25 - Rating: 5)
Hayes and Tom were fantastic. Arrived early and completed service professionally. Made recommendations backed up by pictures. Would totally recommend to anyone looking for prompt and affordable service.

Review 55 (2024-11-23 - Rating: 5)
Jaden and Ali did a great job with a service call and assisted with all of my needs. They both provided recommendations and feedback without being pushy for sales. Highly recommend their services.

Review 56 (2024-07-29 - Rating: 5)
Josh and Josh B. Serviced my air conditioner today. Great job, very professional and easy to talk with. They took their time to explain what they were doing and what my unit was looking like. No actions for today, but they made some recommendations and gave me an idea of some wear items that may need replacing soon. Very satisfied.

Review 57 (2024-12-20 - Rating: 5)
Hayes and Joe did a fabulous job. Efficient and friendly and went over everything in an easy to understand manner. Very thorough and helpful!

Review 58 (2024-12-12 - Rating: 5)
Hayes Hall and Will ? came to service my heating system. They both were very professional, explained findings in detail and options for the future. They were courteous and put shoe covers when they walked into the house. I highly recommend Service Experts for their HAVAC service.

Review 59 (2024-08-05 - Rating: 5)
Ali and Demetri both are super knowledgeable and very thorough. The both came through to help us out in a cooling crisis. I appreciate there honest and integrity. I suggest you get a maintenance package for your units before something happens. Thank you bothTom and Mohammad came out a did a really good job on my maintenance. I feel really good the system is clean and in good hands with these guys. Thank you for your professionalism.

Review 60 (2024-10-01 - Rating: 5)
My appointment was scheduled for today, the technician kept me informed of the arrival time. Once the team got here they checked up the equipment without any delay and provided a diagnostic and estimated cost. Keith and Mark were very professional and customer oriented.

Review 61 (2024-08-06 - Rating: 5)
First off, I rarely leave reviews; however, I felt compelled to leave one as I had an exceptional service experience. Tim is the best!!! He is a fantastic technician! He was a lot of fun to be around and a pleasure to work with. I will surely request him for any future appointments. A++++

Review 62 (2024-08-17 - Rating: 5)
Our AC started blowing out hot air on Friday afternoon. My husband reached out to our service company and surprisingly they were able to get us an appointment Saturday between noon and 4.Unfortunately, our electricity went out Saturday morning and was not due to be on until after 12. Hayes was on his way at 11, but delayed because we had no electricity. Our electricity came back on and Hayes was here within the hour. We discussed the issue and I asked about a better system.Hayes did a thorough assessment and told me his partner, Terry would be here soon. Hayes found out we had the wrong size capacitor and replaced them. He found a mess inside our unit, fixed it, and cleaned the unit.Terry came shortly after Hayes. He introduced himself, asked if he could look in the attic. He preliminarily discussed options. Let me know that we had the right size unit but discussed the age of the unit. He proceeded to address my request for a better unit. He present at least 7 options for varying budgets. He did not oversell or badger me, but gave me concrete information and allowed me to make a decision. I love that. He answered my questions thoroughly.Hayes explained the work he did and why we needed it, addressed areas that may be problematic in the future and showed me pictures.I absolutely loved this team! So professional, thorough, and respectful. If you need HVAC assistance—you will be in good hands with Hayes and Terry!

Review 63 (2024-11-12 - Rating: 5)
Mohammed Serhani came out today 11-12-24 to perform our maintenance inspections on all units. He was FANTASTIC! Very thorough, friendly, and on time. He took his time to explain his findings and suggestions that we could understand. Excellent team today and we LOVE service experts. Thanks for keeping us Cool/Warm.

Review 64 (2024-12-18 - Rating: 5)
The technician who did my yearly HVAC maintenance was Ana. She was excellent. I will ask for her next year. Ana was efficient, personable, knowledgeable and clearly good at her job. She answered all my questions and was a pleasure to deal with.

Review 65 (2024-10-04 - Rating: 5)
Brandon M was great. Thorough, friendly, and informative. After servicing my heating and air, he set up an appt with their plumbing service (after mentioning a hose leak I’d been putting off. 5stars

Review 66 (2024-07-15 - Rating: 5)
So grateful for service experts. Angela worked her magic to get my appointment moved up when there was a cancellation and then Tim came out and quickly found the problem with why my ac wasn’t running. He was so pleasant and informative and got my AC back up and running quickly. Have been a customer for 30 years and service experts is the best

Review 67 (2024-10-29 - Rating: 5)
Service Experts has maintained my HVAC system for over 20 years. The service technicians are always polite and professional. Today, Kaleb performed preventive maintenance on my heat pump. He did a thorough inspection, provided needed maintenance, and answered all my questions. Service Experts provides excellent service.

Review 68 (2024-08-28 - Rating: 5)
My service appointment with Dimitri and Ali was efficient and informative. They were respectful of our home, and provided us with realistic options to fix the issues they found. I would highly recommend them to homeowners and property managers who are passionate about safety and upkeep.

Review 69 (2024-12-12 - Rating: 5)
John and Joshua were on time and worked quickly and were done in the window of time agreed upon. They both were friendly and hard working. Would recommend both to anyone for their plumbing services.

Review 70 (2024-11-16 - Rating: 5)
Richard did a great job with our PRV installation. It went quickly and Richard made sure everything met my expectations on completion. Very happy with the results.

Review 71 (2024-07-18 - Rating: 5)
I had a visit scheduled today for routine air conditioning maintenance. The unit is builder grade, about 6 years old, and wasnt cooling well on the third floor. Tanner came in and expertly took care of all the things, even helping tighten a screw somewhere on the outdoor unit to make it a tad less noisy for me. Taylor walked me through a few issues and improvements for consideration at the end - I was not surprised by those issues and the quotes/information were appreciated for my decision-making and budgeting. Finally everything was emailed to me for my records. A big thank you to these gentlemen for their help today.

Review 72 (2024-07-20 - Rating: 5)
Richard was absolutely amazing fixing our shower today.He is the third tech we have had out and we were the first 2 left with date/time they would be back.They never returned our calls but did charge us service calls the first visit!Richard was such a blessing!He did a wonderful job, was so professional and his work was excellent and he resolved ALL our issues!He is the ONLY plumber we will ever use!!!!

Review 73 (2024-11-13 - Rating: 5)
Our Service Experts Technician, Patrick, was very kind, professional, efficient! He answered all our questions, cleaned up and made sure our system was in great shape! Thanks Patrick for doing a great job!

Review 74 (2024-10-15 - Rating: 5)
Hayes and Jordan were on time and very professional during their service visit. They thoroughly checked out our units and explained what they were doing in a knowledgeable way. We have used them for all our service needs and would highly recommend them to anyone who asks.

Review 75 (2024-08-13 - Rating: 5)
Tim was wonderful today! He took extra time to explain everything and was very patient with me. Would highly recommend this company to anyone! I’d also like to shout out Kevin and Ricky. An all around wonderful company!!

Review 76 (2024-08-18 - Rating: 5)
Our unit stopped working on a weekend. I called and they came out within a few hours. Hayes was courteous and efficient. He solved the problem quickly and explained everything. Great job and thanks!

Review 77 (2024-12-22 - Rating: 5)
Hayes is exceptional!! Professional and informative. Issue was diagnosed, explained in detail what was wrong. I’d highly recommend him for you HVAC needs.Mustapha was wonderful!!! He diagnosed the issue, explained in detail what was wrong. Repair was completed in ample time. Everything is working again! I highly recommend him for any HVAC needs.

Review 78 (2024-10-04 - Rating: 5)
Lorenzo was incredible, I feel like I made a friend that also does HVAC. He is super knowledgeable and extremely competent. This company is very m blessed to have him as an asset!Wesley was terrific. I cant recommend service experts enough

Review 79 (2024-11-27 - Rating: 5)
Laurence came out today to replace our old HVAC system , with a new one it was refreshing to see a young man be so polite and knowledgeable . He do a really good job and made sure I understand how the new system worked .

Review 80 (2024-07-30 - Rating: 5)
Mohammed was very prompt and helpful. He was very professional and quickly diagnosed the issue. Im glad he was available, its hot outside and an emergency visit on a weekend.Followup:Hayes, Matt and Will did a fantastic job replacing the blower motor. Work was done quickly and they explained everything they did.

Review 81 (2024-12-04 - Rating: 5)
Hayes Hall did a thorough job with our semiannual maintenance of the aging HVAC, air purifier and dehumidifier, was great at explaining and answering questions, and very good with our little curious friendly dog. A professional, courteous, pleasant person.

Review 82 (2024-04-28 - Rating: 5)
From the moment I called in to let service experts know that my indoor unit wasnt running right to the second that Mustapha kahallafi had us back up and running was amazing. I was told 4-8pm when I called at 1:30 pm. He arrived at 2:30 and had us back up and running within 8 minutes after walking in the door. 8 minutes is got to be a world record. This man deserves a raise, promotion and an award for his hard work and dedication. I WILL NEVER have another technician work on my unit so long as he is with this organization.

Review 83 (2024-09-11 - Rating: 5)
We had Service Experts Heating & Air come by for a pre-season check up on our gas heating system. Both Ali and Jared were professional and took the time to explain what they did as well as some recommendations. No hard sales tactics - just what to keep an eye out for. I would definitely recommend this company if you are looking for a seasonal checkup.

Review 84 (2024-09-05 - Rating: 5)
Lee was on time. Did a thorough check of the system related to our issue. Communicated clearly and professionally the problem and what he was doing to fix. He was friendly and open with the problem and answered all our questions before leaving after verifying the fix was effective and that we were happy with the results. Very pleased with our experience.

Review 85 (2024-09-12 - Rating: 5)
Another great experience. Keith and Joe did a great job inspecting our AC unit they installed last year and the original systems. They found some issues with the original systems. They used a simple stoplight metaphor to help prioritize repairs on the original equipment.

Review 86 (2024-10-29 - Rating: 5)
We have been using Service Experts for more than two decades. When we had our HVAC services today, the technician Hayes was on time, efficient, and very thorough. He provided photos of everything that he did under the house and responded to all my questions very knowledgeably. He even changed the lightbulb in the hall ceiling when he realized the bulb had burned out. Not sure thats part of the usual service, but I greatly appreciated it!

Review 87 (2024-12-09 - Rating: 5)
John Cade came out on short notice on a Sunday night for a backed up sewer line. Personable and professional. Done in an hour or so. Much thanks to him and Service Experts.

Review 88 (2024-10-24 - Rating: 5)
Hayes and Marc did a great job. They were very thorough and reviewed with me all the pictures Hayes took of the maintenance work that was done. I never had anyone do that before. They were both personable and very customer oriented.

Review 89 (2024-11-29 - Rating: 5)
Wesley was awesome! Very friendly and took the time to show me and explain everything. Extremely satisfactory customer service and job well done. Thanks Wesley!

Review 90 (2024-12-14 - Rating: 5)
Had to get some maintenances done for the heating system in my home; in walks Lorenzo. He was not only incredibly studious and knowledgeable about the inner workings of heating and cooling, but he led as a mentor to my 3 year old son who was curious about the work he was doing. This is a guy who every employer wishes they had as an employee. 10/10

Review 91 (2024-10-18 - Rating: 5)
The guys came early for our appointment. They were clean and respectful, wearing shoe covers upon entering the house.They diagnosed the problem and fixed it on the spot.I’ve used SM for the past 5 years and am very satisfied.

Review 92 (2024-12-01 - Rating: 5)
Mustapha and Kevin were our technicians today to troubleshoot and diagnose our Lennox system that has stopped heating. They did an excellent job and worked well as a team. They explained the issue and the resolution very thoroughly. We look forward to working with Service Experts in the future for all of our HVAC and plumbing.

Review 93 (2024-11-11 - Rating: 5)
This is a review of a service expert field expert. My parents had issues with their aging AC and Heat pump. The gentleman, Joe Bocchino, that came out was awesome. He gave us options called before he arrived so I could make sure I was there. (My parents are memory and physically challenged ) I explained to make sure all communications came to me and provided my contact and email.Long story short ---- Service experts failed to update their records timely and called my parents to schedule. Joe arrived and called me and I explained my parents had gotten the date wrong and he made sure I was called. We rescheduled Joe called and everything was great he explained after the pressure test of the leak and options. I explained I need to discuss options prior to finalizing but told him I would get back to him in few days.I did. Again the main office contacted my parents.. 2 weeks later. I called them back and asked them to make sure they contacted me and said we decided to go with the option 2 Advantage Agreement. They said they would contact me shortly. 10 days later my parents called and said the heat went out. (I wanted to verify it was truly a hw problem.) My parent cannot really see the setting. Anyway i called to see where they were with the Advantage Program because I had not heard anything. Anyway I sent an email with Joe on copy to main office explaining Joe called me immediately and we gotten what had taken the main office almost 2 months to get straight taken care of in less than a couple of hrs. I have a new unit being installed this week and finally all contact info is corrected.Joes professionalism and follow up is the reason I am a Service Experts Customer. Joe Bocchino - Thank you for caring

Review 94 (2024-09-20 - Rating: 5)
Service Experts came to perform maintenance on my cooling system. The technician they sent Lee Ward and Demetri Triant, were ready and able to tackle several issues that was impacting my system. They were attentive and direct in answering my questions concerning the system. Lee removed the area of debris and left the site as he cleaned. I was pleased with their service.

Review 95 (2024-11-23 - Rating: 5)
Ali Hamel was a great technician.Checked on our dehumidifier and humidifier. Also went beyond by suggesting where to find circuit breaker that had tripped. Was on time and very courteous.

Review 96 (2024-12-16 - Rating: 5)
Hayes and Kevin did a through maintenance inspection of my HVAC systems. They were prompt, polite and explained everything clearly. Great team to work with.

Review 97 (2024-11-12 - Rating: 5)
Marc and Keith were very helpful and professional. They took the time to answer all of our questions thoroughly. We have used Service Experts for 7 years and have always been satisfied.

Review 98 (2024-02-06 - Rating: 5)
Faustino and Orlando installed HVAC system at my house they were professional polite courteous had a sense of humor cleaned up when finished great team work those 2 are more than welcome to come again been a pleasure

Review 99 (2024-09-27 - Rating: 5)
Josh was absolutely outstanding! He explained everything thoroughly , worked quickly and efficiently .. and like any good boy scout “left no trace” cleaning impeccably !I hope if I have further issues he will be the guy who responds to the call!

Review 100 (2024-11-05 - Rating: 5)
Hayes performed our fall maintenance and did a great job! He is professional, knowledgeable, and thorough. Thanks again!

Review 101 (2025-01-06 - Rating: 5)
Hayes & Joe are very pleasant, knowledgeable and informative.Hayes answered all my questions and explained about the difference in the temperatures using the thermostat.

Review 102 (2024-08-07 - Rating: 5)
Hayes was an excellent professional who was able to resolve the original issue quickly. More importantly, however, is that he noticed some concerns while in the process of correcting the original issue, explained the issue to me and notated it in photos he took while in the crawl space, and fixed those problems also. Hayes is a top rate professional and an excellent representative of Service Experts. Thank you!!!

Review 103 (2024-10-23 - Rating: 5)
We have used Service Experts multiple times either for an HVAC issue or a plumbing problem. They are quick to come out and have great employees who do a great job. We have recommended Service Experts to many people with the same experiences. Keep up the great work.

Review 104 (2024-08-20 - Rating: 5)
We have had a service contract for years but fortunately never needed it until yesterday. Timothy called on the way, did the diagnostic and fixed the problem all done within 3 hours of our initial call. He told us what the problem was which matched my uneducated guess and replaced the bad part. No hidden up charges no trying to sell us stuff we didn’t need. He did make a recommendation to make the system more efficient which we are following up with an appointment to get done but it was no pressure just hey you might want to get this done soon, given that we had a few days this summer where it struggled to keep up with the heat his suggestions made a lot of sense and will probably help keep our power bill under control next summer.All in all Timothy was very professional, friendly and fast.

Review 105 (2024-09-15 - Rating: 5)
Terry and Pat did an awesome job!!! They advised and prepared us on everything we need to consider in future repairs. They left me very well informed on our options for repairs. Great service!!

Review 106 (2024-09-21 - Rating: 5)
I was very pleased with Stephen and Javier. 1. They were on time and very polite. They explained the entire job and were very efficient. They are and asset to your organization; and because of this service provided by Stephen and Javier I look forward to some future opportunities for Service Experts Heating & Air Conditioning . Thank You 👍🏽👍🏽💯💯

Review 107 (2024-12-13 - Rating: 5)
Kevin and Ali came out and gave my system a thorough inspection. They provided me with recommendations and explained everything. Thank you for your expertise and service.

Review 108 (2024-09-16 - Rating: 5)
My A/C went out Thursday night. By Friday at 3 PM, Hayes and Josh identified the problem and the part that was needed. Unfortunately, the part had to be ordered but was available by Monday morning and Hayes and Josh fixed the issue quickly. They were friendly and professional. The service was fantastic and quick! Thank you Service Experts!

Review 109 (2024-12-06 - Rating: 5)
Hayes and Joe came to do our quarterly maintenance today and they were very friendly and gave us all the information as to what they were doing. They did a great job and I would highly recommend them.

Review 110 (2024-08-02 - Rating: 5)
Brooke and Anna were fantastic to work with; professional, thorough, strong attention to detail, explained the process in a way that was easy to understand and kind. Thank you for consistently sending top notch professionals to maintain our home!

Review 111 (2024-10-16 - Rating: 5)
Jaden and Zach did a great job servicing our unit and replacing the filter. There was a mixup on the appointment time, but that wasn’t their fault. But that is also why it’s a four and not five star review.

Review 112 (2024-09-29 - Rating: 5)
Hayes and Joe helped me same day absolute golden example of courteous friendly service. Got me up and running on the first visit. I hope this reaches the right person, THIS is how you run a company!

Review 113 (2024-08-14 - Rating: 5)
Tanner and Kevin K very knowledgeable, courteous and professional. We love service experts. New dehumidifier installed tomorrow, Kevin took lots of pictures to show us and explained everything very well. The Advantage plan is awesome.

Review 114 (2024-08-29 - Rating: 5)
Service Experts Heating and Air was prompt, courteous and they found the problem and fixed it quickly. We’re very happy with Service Experts, we’ve been using them for a long time. We have the Advantage Program, which has been a huge help and money saver for us.

Review 115 (2024-09-23 - Rating: 5)
Jaden, Patrick, and Josh came out to do a service inspection of our unit and were very thorough. They explained everything and made suggestions that could help improve our unit. Gave us a complete breakdown of everything. Excellent service.

Review 116 (2024-11-01 - Rating: 5)
Andy, Jordan and Ray did a great job today! Service Experts is quick to set up appointments, technicians are knowledgeable and are very professional. Kuddos to the lady plumber too!! Sorry I didn’t catch your name.Hayes came out today and did a thorough check of the heating system. He explained everything done, provided upgrades recommendations and sent a detailed report with pictures. He was on time and did a great job. Thank you Hayes!

Review 117 (2024-08-18 - Rating: 5)
Terry and Jorge assisted us with options for keeping our house cool - we always appreciate the professionalism and technical knowledge shared by Service Experts. Our particular situation was taken into consideration - and both Terry and Jorge did a great job .

Review 118 (2024-10-10 - Rating: 5)
Thanks for providing great service! My service technician, Brooke Carr was awesome. So glad I signed up for the maintenance package for plumbing and HVAC a few years ago. See you next year for my annual check-up!

Review 119 (2024-11-23 - Rating: 5)
Jordan and Tim were fantastic. Diagnosed our furnace and had heat back up in our house in minutes! Thank you both and Happy Thanksgiving

Review 120 (2024-07-02 - Rating: 5)
Hayes and Josh repaired our condensate line for our a/c unit. These two techs were awesome! So professional and patient with all our questions. They did a great job for a fair price. We were so happy that we signed up for the maintenance plan. Service Experts is lucky to have them as part of their team.

Review 121 (2024-12-12 - Rating: 5)
Lawrence Johnson, the technician from Service Experts was outstanding. Completed the installation of a new humidifier in our crawl space during heavy rain went over installation with pictures. Very professional.

Review 122 (2024-10-29 - Rating: 5)
Hayes and Will were very professional and were right on time to the appointment. They explained all the options and provided detailed information about the system functions. I really appreciate their service.

Review 123 (2024-07-19 - Rating: 5)
Josh B. is very professional, respectful and polite. When requested for an ID by my mom, who greeted him because I wasn’t home at the time he arrived, he did not have one, but he took the extra step to call his office so that my mom would feel comfortable with allowing him in the house to service the AC unit. He explained all of the work that he was doing and why the AC unit wasn’t working and he explained the cost for service. He was respectful of my home by wearing shoe covers, and he also vacuumed up the area of where he was working inside. I highly recommend Josh B.

Review 124 (2024-12-17 - Rating: 5)
Hayes provided great feedback and explanations. He went about his work efficiently and unobtrusively. You need more people like him.

Review 125 (2024-12-03 - Rating: 5)
Mohammed Did an amazing job and helped us understand if anything was wrong and how to address it I would give him five stars if that’s the highest you go and when he’s ready for a review and an increase, I suggest that you make sure you give him both highly

Review 126 (2024-10-28 - Rating: 5)
Richard Laskin and the crew that came to install our air conditioning and heating unit did a very nice job. The machine installation and ducting around the house was done in one day. With the low temperatures these days, the heating system is working very well. We thank everyone for their expertise and good job.The following day, after the heating and air conditioning was installed, Caryl Morales and Reimy Reynoso came to install a dehumidifier and place a liner on the floor of the crawl space at our home. They did an excellent job between the two of them. Now everything looks nice and clean and we should be able to store a few things without a problem. Their hard work is appreciate it.

Review 127 (2025-01-02 - Rating: 5)
Ali was very professional and detailed oriented.He addressed all our concerns and explained the work that he did at our house.

Review 128 (2024-08-19 - Rating: 5)
Ali and Tom were absolutely amazing!! My unit downstairs was not blowing. Initially it was thought to be the blower, however, it was the relay. They thoroughly explained the issue, showed me my readings, and gave suggestions for my crawlspace dampness. They werent trying to be pushy salesmen...simply spreading knowledge along with pictures of problem areas under the house. Absolutely amazing!!

Review 129 (2024-12-23 - Rating: 5)
Hayes Hall with Service Experts Heating and Air in Raleigh, NC was knowledgeable, thorough, and efficient on my HVAC check. Would recommend if you need any work done on your system.

Review 130 (2024-11-19 - Rating: 5)
Hayes was extremely polite and courteous. He explained what he was doing and what to expect. Thank you for the prompt service.

Review 131 (2024-11-15 - Rating: 5)
Josh was incredible and had our unit running so quickly! He was very professional, kind and efficient.

Review 132 (2024-10-16 - Rating: 5)
Hayes and Todd did a great job. They diagnosed the problem quickly and had an easy solution. Very happy with the service provided by Hayes and Todd.

Review 133 (2024-10-07 - Rating: 5)
Keith and Kevin were very professional. Took pictures, showed me issues, and gave me expert advice and options on my unit. Even a personal cell if I had additional questions. Excellent work

Review 134 (2024-09-10 - Rating: 5)
Hayes and Todd were very professional, respectful, and responsive. Thanks for the service. They did point out some things that we should think about adding like new dehumidifier.

Review 135 (2024-10-10 - Rating: 5)
Hayes & Joe were great today! Even though they couldnt do much because the gas company needs to come, they were knowledgeable, informative, courteous, and funny. Theyll be back when the gas is back on.

Review 136 (2025-01-03 - Rating: 5)
Excellent team visited and took time to explain what they did and the work was completed clean and detailed with pictures, happy to get maintenance for the future.

Review 137 (2024-12-24 - Rating: 5)
Brandon M I cant begin to tell you what a good experience I had with Brandon. He explained everything fully to me and carefully checked my units. I will definitely request him as my technician again when its time for my next HVAC check. 😊

Review 138 (2024-08-05 - Rating: 5)
Zach and Pat were awesome. They were able to show up early, communicated well then diagnosed and fixed the problem. They also stayed to ensure things were working well. Great guys doing a great job.

Review 139 (2024-07-12 - Rating: 5)
We recently worked with Tim and Joe to assess the issue with our 14 year old air conditioning system. Both men were extremely knowledgeable, and gave good advice and opinions. They also provided detailed answers to our questions and concerns, and helped us to make the best choices for our needs. These fellows went above and beyond, and were just great to work with.

Review 140 (2024-07-23 - Rating: 5)
Our AC stopped working on Sunday evening. I contacted this company in hopes that someone would be able to come out soon, considering the 100-degree weather. The response time from my initial contact was quick, and they communicated with me up until their arrival. Mr. Ricky Williams and Jaden were professional, kind, patient, and very knowledgeable. We were up and running in no time. My family, sincerely, appreciates their expertise, making this a phenomenal customer experience. Thank you! - The Proctors

Review 141 (2024-12-05 - Rating: 5)
Mohammed was great. He was so polite and informative about what he checked out with the units. He is a good man to keep on staff.

Review 142 (2024-08-19 - Rating: 5)
Update: There were some issues that developed. The technician from Service Experts, Patrick arrived on time and fixed/adjusted the issues with the heat pump. Its working fine now thanks to Patrick.Excellent job on his part. I have no issues in using Service Experts again.Replaced HVAC unit and all duct work. Project took entire day but was completedService was excellent. Needless to say there was quite a mess with the old equipment but all was cleaned up and carried of. System is working very well.Would definitely use Service Experts again

Review 143 (2024-10-31 - Rating: 5)
Replaced both 2 ton HVAC systems. Faustino Banuelos foremaned one system and Orlando Licona foremaned the other system. Anna was the salesperson. The installations were excellent!! The crews were friendly and took care to clean up afterwards, making things look better than before. The two systems are working well!! Thank you to all!!l10/31/24: Ali checked the dehumidifier system in the basement. It just needed to be reset from the last service call. Ali took care of it and checked that it was working! Great job!

Review 144 (2024-10-30 - Rating: 5)
Na and RamonThey were very polite and respectful. Did a great job servicing our unit!Hayes and Todd did a great job. They got us up and working quickly.

Review 145 (2024-11-19 - Rating: 5)
Mustapha did a great job today doing maintenance on our furnace. Very friendly and professional. Highly recommend him!

Review 146 (2024-10-18 - Rating: 5)
Kaleb was very professional and courteous. Answered all of my questions completely. We now know more efficient ways to care for our unit and help it run more efficiently. Thank you, Kaleb!

Review 147 (2024-08-06 - Rating: 5)
Connor and Matt did an amazing job replacing my TXV. They are knowledgable and professional. I am appreciative of the time and care they took to ensure everything was implemented correctly and working properly as well as the way they explained everything to me before leaving. Both employees are an asset to your company! Thank you for providing great customer service and sending such impressive technicians.

Review 148 (2024-12-17 - Rating: 5)
Hayes and Jaden did a great job and I will request them again in the future. My unit runs better than ever.

Review 149 (2024-05-04 - Rating: 5)
Will with the sales team did a great job to answer any of my questions and provide a great price. He was very responsive to any follow up questions and was very nice to work with. Daniel Miller and Ty with the installation team did an amazing job replacing my heat pump and air handler. They showed up timely, were very professional and very kind! Thank you for providing a perfect experience!

Review 150 (2024-07-12 - Rating: 5)
Terry & Lee were fantastic, knowledgeable, prompt & repaired & serviced my units in no time! Service Experts have also serviced my units for the past 2 years in addition to servicing our tankless water heater. The pricing is highly competitive & can’t be beat!Hayes & Terry came out to address points that had been noted in inspection as we are selling our home. They were prompt, professional and all issues were appropriately addressed.

Review 151 (2024-09-06 - Rating: 5)
Brandon M and Todd A provided excellent service and were professional and friendly. They explained the work being performed, allowed me to ask questions, and gave us recommendations. I would call them again for my HVAC servicing needs.

Review 152 (2024-11-12 - Rating: 5)
Lorenzo & Tod arrived in a timely manner and were very professional and knowledgeable. They described what was involved in the service call and thoroughly explained the results when they completed their work. I was impressed and satisfied.

Review 153 (2024-11-27 - Rating: 5)
Terry and Kaleb did a great job on our seasonal maintenance. They gave us a detailed report of issues that will need to be addressed soon.

Review 154 (2024-11-23 - Rating: 5)
I have always trusted Service Experts with my HVAC! This time I want to recognize Josh and one of the team member for their commitment to getting my heating system fixed! Thank you! Thank you!

Review 155 (2024-12-15 - Rating: 5)
Service techs were timely, professional, courteous. Frederick Satterfield was easy to do business with and appreciate his attention to detail

Review 156 (2024-12-30 - Rating: 5)
Hayes is a consummate professional, friendly, knowledgeable and informative. Job was done efficiently and he explained what he found and gave advice on how I can keep the system running smoothly.Hayes did his usual thorough job checking my furnace. His work is efficient and he is very informative as to the furnace’s current and future prospects.

Review 157 (2024-08-26 - Rating: 5)
I Abraham Molina a care taker for home owner Ralph Whitaker, had the great honor of having a Mr Hayes and Keith technicians, for Service Expert come to our home today and service the unit Service Experts heating and air conditioning company installed a Year ago. From the moment we had the units installed in the home, we have been more than satisfied with the professionalism from this company! Our service technicians were on time, and extremely patient as I asked them questions about what they were doing, during their work on the unit. They patiently answered all my questions, and never made me feel as if I was being a pain in their posterior. LoL Im 65 and use to work as a heating and air conditioning service member when I was younger, so I know quality units and service rendered by technicians! And this was great quality on both ends! I truly hate texting, because of being from the baby boomer generation, which are more into talking than texting! So for me to take the amount of time it takes for me to text this extremely long text, singing the great praise for this company and their service technician s says a lot about them both! Nobody I know enjoys having to spend money, but if you have to, its nice to know your hard owned money is being so well spent, it was well worth it!!! If youre looking to replace, and then have your heating and air conditioning unit replaced, while getting your moneys worth for it all, including your units service and maintenance, then this is the company for you and your needs! I highly recommend this company and will use this company only, in the future, however long that may be. Written by an extremely happy client Abraham Molina this 26th day of August 2024

Review 158 (2024-10-14 - Rating: 5)
Daniel Miller was here for routine maintenance. We had been having sporadic issues with our thermostat shutting down. Daniel was able to troubleshoot the issue and replaced the lyric thermostat with a new one. EXCELLENT SERVICEJoe Bremser

Review 159 (2024-08-23 - Rating: 5)
Antony and David did a fantastic job of installing my new HVAC unit. They came first thing in the morning and put floor liners throughout the house and began working on taking old unit out and replacing it with the new HVAC system that was up in the attic! And they also replaced the outside unit, installed new lines, etc. Antony showed me how the new thermostat works and also showed me the new unit in the attic. Their supervisor stopped by to make sure the job is done properly and to my satisfaction.I am very pleased with their service and professionalism. I highly recommend the Service Experts for any HVAC services. Thanks Antony and David, you guys did a terrific job!!

Review 160 (2024-08-01 - Rating: 5)
I had great service today by Ana from Service Experts. She took care of all my needs for my AC Unit and changed my filter as well. She worked efficiently, throughly, and made sure the unit was cleaned and working properly. I would definitely recommend Ana from Service Experts.

Review 161 (2024-08-19 - Rating: 5)
Terry and Na are awesome specialists. They showed up on time and were very professional and explained everything that needed to be done with my ac and water heater! I highly recommend them.

Review 162 (2024-09-20 - Rating: 5)
Hayes and Todd came out today and did a thorough check on the heating snd air system. They walked me through the system keeping me informed of the maintenance needs and ways to reduce long term costs. They provide photos of the unit and work done.

Review 163 (2024-07-30 - Rating: 5)
I’ve reviewed before—for general inspection and maintenance services. Today I needed a repair. Richard was wonderful. Very friendly and very cautious and respectful with my property. (7-30-24)Thank you, Danny! (7-29-24) I noticed a drip and requested diagnostics. Service Experts came on the same day and quickly found the problem. A very affordable fix!Original post-Biannual system service and preventative maintenance: Ali was amazing! Best service call ever. Thanks so much for the information and assistance.

Review 164 (2024-08-28 - Rating: 5)
Mustapha and Tom came out for a repair visit. They helped not only with the repair and setting up a yearly service plan (which I’ve been meaning to do) but also went over some areas of concerns. I appreciate how thorough they were and explained everything without the pressure of a weird sales tactic.

Review 165 (2024-08-06 - Rating: 5)
New unit was installed and everyone has been so responsive to all my calls and requests. All the techs have been wonderful and such a pleasure to meet and work with. I cant thank you all enough. Thank you for a job WELL done!

Review 166 (2024-11-11 - Rating: 5)
Hayes came out and replaced our thermostat. He was professional and explained all of our options before completing the job. Great experience overall.

Review 167 (2024-10-04 - Rating: 5)
Technician Patrick Sauter was professional/ polite; he was very thorough , sharing photos and explanations . In addition, he replaced batteries in thermostat , changed filters, and made suggestions on replacing my 12 year old dehumidifier, which was no longer working.

Review 168 (2024-12-02 - Rating: 5)
Mustapha was amazing and helped me figure out the right solution. Then did a great job getting it installed quickly and correctly. He answered all of my questions.

Review 169 (2024-07-30 - Rating: 5)
Weve been using Service Experts since we moved to our home in 2020. They have always been wonderful and professional. We plan to continue to use them! Andy and Ray were our latest technicians, and they were great! They were respectful of my time and of the property!Patrick came out to help with an issue weve been having with our unit since 7/23/2024 and as usual he has provided us with great service and easy to understand break down of what is going on with the unit!

Review 170 (2024-10-10 - Rating: 5)
My sister, Beverly Collier of Fuquay-Varina, had a new HVAC system installed by Service Experts. Daniel Miller and Caleb Breech performed the installation; my sister was so pleased with how professional these gentlemen were at all times. Daniel and Caleb were personable and made her feel comfortable. They worked steadily and quickly and got the installation done in a timely manner. Always polite, she was so pleased with their work. They represent Service Experts well. They made her feel safe and that is so important when you are a woman of a certain age who lives alone.

Review 171 (2024-10-03 - Rating: 5)
Lorenzo and Jaden came out and worked very hard to determine our problem, and it was fixed right away. Excellent technicians. We have trusted Service Exoerts for many years, and we couldn’t be happier.

Review 172 (2024-09-25 - Rating: 5)
Mustapha did an amazing job repairing the compressor on my unit. He was timely, efficient, and worked to ensure everything was completed properly. Highly recommended!!

Review 173 (2024-10-07 - Rating: 5)
Brandon James came out to provide maintenance for our system. He was thorough and extremely knowledgeable! He answered all of my questions, was extremely professional, and extremely personable! Just off my interaction with him, I’d recommend this company! I’d give him ten stars if I could!Update: Shoutout to Tim for coming out late this evening to address an issue with my HVAC that had it not working. He was able to get it working!!! I would have made him a new review but Google wouldn’t let me! Thanks Tim!!! You are appreciated!!!

Review 174 (2024-07-21 - Rating: 5)
Josh B was great. He found the root cause of our issue and took the time to show what the problem was and explain what it all means. He did not leave until we were up and running with AC. We are thankful to have had Josh B. Great job thank you!

Review 175 (2024-12-12 - Rating: 5)
Zach came out to check on our heating and air and was very time efficient, friendly, and very knowledgable with the issue we were having. Would definitely recommend!

Review 176 (2024-07-31 - Rating: 5)
Mustapha and Kevin K came to service my unit, they got my unit cooling again and I am thankful for the expertise and honesty! I look forward to using Service Experts in the future. Terrific Job!

Review 177 (2024-07-30 - Rating: 5)
Jorge was installing a new coil; he was very professional and courteous. The installation was done with great attention to detail. Jorge made sure everything was working prior to leaving. Jorge explained everything that he would be doing clearly and answered all of our questions. Thank you Jorge.

Review 178 (2024-08-07 - Rating: 5)
Great customer service provided by Jorge, Matt, Jayden. They explained all the options and prices. These techs are the reason we continue to have Service Experts maintain our 11 yr old HVAC unit. Thanks for being so prompt too!!!

Review 179 (2024-08-03 - Rating: 5)
Tim and Jayden was Great and Very Knowledgeable. Took time to explain Everything so my husband and I could understand our AC system. Would definitely recommend this time!! Thank you!!! The BYNES

Review 180 (2024-08-22 - Rating: 5)
Service experts came through again maintaining my air conditioner. Was scheduled for an appointment on Friday but got a call from SE on Thursday saying a technician was in area and if I would like an earlier appointment. Agreed to earlier appointment and Mohammed arrived on time and was very professional, efficient and thorough in his work. After checking the unit, he explained clearly what work was done, the current condition of my unit, and improvements performed. Was very satisfied with the level of expertise. He was also very pleasant to talk to. Thanks again.

Review 181 (2024-09-06 - Rating: 5)
Ali was outstanding!!! He was knowledgeable, quick, and patient as I had no clue how to fix our problem. He is an asset to your team and I will continue to refer people to Service Experts. Thank you Ali!!!

Review 182 (2024-10-19 - Rating: 5)
Jaden brandon m and Ricky were all great. Answered any & all questions I had. They recommended several changes that would extend the life span of my HVAC units. Professional, very friendly & would highly recommend .

Review 183 (2024-08-12 - Rating: 5)
Hays and Demetri did a great job today servicing my Heatpump unit which is 4 years old. Very professional, on point, with excellent helpful tips to keep our unit in top shape. 5 star rating!

Review 184 (2024-10-30 - Rating: 5)
Ali installed our Nest thermostats and checked over our system. He was very professional, efficient, and always made sure to have his boot covers on to keep everything clean.

Review 185 (2024-09-24 - Rating: 5)
Brandon M and Kevin came for routine inspection. They were very professional and nice. They took the time to explain our system and suggestions they were making.

Review 186 (2024-12-09 - Rating: 5)
Hayes and Kevin showed up on time and did a great job diagnosing and fixing the issue as well as explaining it to me. I am convinced and signed up for their maintenance plan.

Review 187 (2024-10-03 - Rating: 5)
Hayes did a fantastic job when he came and did maintenance. He was very personable, explained what he was doing and what he recommended. Great technician.

Review 188 (2024-12-04 - Rating: 5)
Josh actually got here a day earlier than expected and diagnosed and repaired our unit within 2 hours, including 1 hour to pick up a faulty pressure switch!Outstanding doesnt quite cover my appreciation for this heating repair . . .Great job all around.

Review 189 (2024-11-01 - Rating: 5)
Keith and Joe were our service techs today.They explained in detail the service recommendations as well as made themselves available for any questions.Great guys, great service.

Review 190 (2024-07-26 - Rating: 5)
Hayes and Terry came out and did a great job! Friendly and respectful of our property, answered all our questions and gave us a fantastic rundown of our maintenance checkpoints as well as options for future replacements.

Review 191 (2024-10-12 - Rating: 5)
Ali and Kevin showed up late afternoon to check my HVAC system. They were fast, efficient and they answered all of my questions. Im breathing a sigh of relief because good service is hard to come by these days. I really appreciated the quality and attention to detail in preparing the quote. I will make sure to spread the word around about Service Experts. These guys were very knowledegable about HVAC systems so I feel confident with them performing the work.