Progressive Plumbing, Heating & Air, Electrical

Photo of Progressive Plumbing, Heating & Air, Electrical

Located in Raleigh, North Carolina

Address: 110 Fortune Way, Raleigh, NC 27617, United States

Phone: +1 919-325-0180

Rating: 4.6

Services

  • On-site services

Categories

  • Plumber
  • Electrician
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-09-26 - Rating: 5)

    I have used them many times over the years and their team never disappoints. In this instance, we had a water heater issue. He recommended a few options and very patiently explained the difference between them. He ended up recommending the least expensive option because he knew what it was I was looking to accomplish.Super honest and reliable.

  • Review 2 (2024-10-03 - Rating: 5)

    Justin did an absolutely fantastic job. Arrived quickly the next morning after I discovered a leak in my main water line, gave me honest assessments of how much work would be involved in each step as the problem was assessed and identified. Once the problem location was identified as non repairable due its location under a tree (why it was there only the builders know) and provided me quick service to get water flow back inside for the short term with a medium term plan of how to replace the line. 5/5, will definitely call again for any future plumbing problems and concerns.

  • Review 3 (2024-11-11 - Rating: 5)

    Steven and Kyler came out today and replaced my entire HVAC system in a day. They were professional, quick and the work was well done. I would definitely recommend to anyone looking for assistance or a new install.

  • Review 4 (2024-10-08 - Rating: 4)

    Brian did a great job, Kenny in parts found the part for me, they checked warranty, and were fair on price. On time and done well. Only not 5 stars because HVAC labor prices are just way too high for every provider. 1 hour, 10 minutes = $475.

  • Review 5 (2024-10-11 - Rating: 5)

    Marcus did a great job installing all new inner workings on my toilet. He was punctual, friendly, professional, knowledgeable and repaired my unusable toilet quickly. Highly recommend!

  • Review 6 (2024-10-05 - Rating: 5)

    I was totally impressed with both Danny, and Alejandro!!! They both worked we me on deciding the perfect place for our generator and our split unit for the garage! I’ve used Progressive in the past and the company has always provided me with very intelligent technicians and a top quality job!

  • Review 7 (2024-09-12 - Rating: 5)

    The two techs (Xavier and Michael) did excellent maintenance on both of our solar thermal water heating systems. They also provided good advice on future options if we need to replace them. Highly recommended.

  • Review 8 (2024-10-12 - Rating: 5)

    Our meeting with the consultant was excellent. Alejandro is extremely knowledgeable and courteous. It was a pleasure discussing our needs and options with him. We feel confident that the quotes are objective and well specified.

  • Review 9 (2024-09-01 - Rating: 5)

    Excellent service from start to finish. Office was available and helpful. Technician (Roberto) provided comprehensive analysis and estimates of what needed to be done, short term and long term. Our immediate needs were addressed and fully explained by Roberto. Great experience.

  • Review 10 (2024-09-14 - Rating: 5)

    Please provide more information on the dehumidifier, e.g. mfg, model elec draw pictures, how it works, do I need to empty a water container regularly?It would also be helpful if the invoice provided more information about the service preformed in addition to the charge.Roberto was courteous and professional, and, on time.It was easy to schedule the service, the customer service rep was understanding, helpful and had access to my account so was able to ask/verify specific information.

  • Review 11 (2024-08-29 - Rating: 5)

    Excellent customer service! The dispatcher was very pleasant and cheerful. David, the technician was outstanding . We called at 7pm and our appointment was for 8pm. It was obviously a long day for David, not only was he super patient and pleasant, but he also had a great attitude and he made my husband and I feel we were in great hands. He answered all our questions and he expeditiously fixed the HVAC . We will call back and request only David to work on our HVAC . Thank you for the late house-call because we came home to an HVAC that had gone out.

  • Review 12 (2024-06-06 - Rating: 5)

    I have been using Progressive for my home servicing needs and have always had a great customer service experience. Getting the Yearly maintenance plan is your best buy, as they can come out and do tune-ups for all major areas of your home. Had Justin to come by today and he was great! He made sure all worked properly and gave some suggestions of things I can do to keep all running smoothly! Would recommend Progressive to any homeowner!

  • Review 13 (2024-08-21 - Rating: 5)

    Brian Williams came out today to end our misery of being without A/C for almost four (!) weeks. He is highly professional and instantly detected what needs to be done. He patiently explained every step of the process and managed to put the A/C back within a few hours. We highly recommend Brian Williams and would not hesitate to call him again if we ever have a problem with our A/C again.

  • Review 14 (2024-10-08 - Rating: 5)

    Shane Ward was very professional yet personable. He was very conscientious in doing his job thoroughly. I would definitely use Smith Brothers again. Thank you!

  • Review 15 (2024-09-30 - Rating: 5)

    I contacted Progressive (for first time ever) to request a 2nd opinion on a HVAC repair job & their estimates of cost of repair. Everyone I dealt with was courteous & professional. Progressive sent a HVAC tech (Eric P) to my house within 24 hours. Eric took his time to do a thorough assessment & gave a estimate over $200 less than the HVAC company I have been using. While in this particular instance I did not use Progressive as my longterm HVAC provider agreed to discount their repair estimates several hundred dollars following Progressives assessment as well as another recommended HVAC companys assessment. But I would recommend Progressive in a heartbeat.

  • Review 16 (2024-05-22 - Rating: 5)

    Progressive / Swift Brothers continues to be one of the most reliable companies we bring into our home. They always bring solutions that are understandable to us and add a fair price. Shane was incredibly helpful. They were able to replace our water heater the same day and did it cleaning up after themselves and making sure we were satisfied at the end. No one else we’d rather work with when things go wrong around the house!

  • Review 17 (2024-08-30 - Rating: 5)

    Great, Professional, and very thorough service. Gary was courteous and clearly knew what I was doing. I am very happy with my choice to sign up for a yearly maintenance service.

  • Review 18 (2024-07-16 - Rating: 5)

    We have used Progressive Service Company over 9 years and have been very pleased with their service staff and technicians. The staff members we have worked, especially with have always been courteous, professional, attentive, efficient, and prompt.

  • Review 19 (2024-04-24 - Rating: 5)

    On April 24th, Marcus Carter from Swift Brother Plumbing, Heating & Air, Electrical provided exceptional service during his visit to our home. He skillfully repaired a cartridge in our kitchen faucet, exceeding our expectations with his expertise. Marcus was not only incredibly thorough but also remarkably friendly, making the entire process smooth and enjoyable. He took the time to educate us about our plumbing system, which we greatly appreciated. His professional demeanor and extensive knowledge were impressive, ensuring that all aspects of the repair were clearly communicated and effectively handled.We are thoroughly satisfied with the high-quality service provided by Marcus and would like to express our sincere gratitude to him and the team at Swift Brother Plumbing, Heating & Air, Electrical. It is evident that Marcus represents the companys commitment to outstanding customer service and expertise. We could not have asked for a more capable and pleasant technician.Thank you, Marcus, for your exemplary service and dedication. You have definitely set a high standard, and we look forward to any future interactions with your company.

  • Review 20 (2024-10-08 - Rating: 5)

    Justin did a great job replacing washers on our bathroom sink. He was very professional and answered any questions or concerns.

  • Review 21 (2024-09-25 - Rating: 5)

    The technician, Justin Lindquist, showed up on time and promptly completed his work. Very pleasant and professional. I will recommend him and your company for any future work.

  • Review 22 (2024-08-12 - Rating: 5)

    Was pleased with the professional service . The technician, Brian was earlier than expected and now my air conditioner unit is working at 100%. I will be using this company again

  • Review 23 (2020-10-11 - Rating: 5)

    Progressive Service Company installed our new gas range and they did an excellent job. Emily was prompt in contacting me to schedule a time and they were very flexible. The morning of the install I was contacted by the install team and they informed me that they were going to inspect the new range at Lowes and would call me if there were any issues. There were no issues. They installed the new range and took away the old one. They also turned on the new range to burn off factory oils and then gave us a tip to not cook our favorite meals until after we had backed some bread to absorb the remaining residue and not give our meals a strange taste. A great tip that I would not have thought of.

  • Review 24 (2024-04-17 - Rating: 5)

    Roberto arrived on time, with the equipment he needed. He introduced himself and that matched the Name/Photo that Progressive had provided. He asked for a tour of our thermostats and if we had any questions before he began. After that conversation, he performed an annual preventative inspection. The discrepancies were photographed and corrective actions were recommended. All parts and labor were explained as well as any options. All replacements and additions were immediately available and installed. Outstanding work done in a timely manner by a professional representative of Progressive Home Services.

  • Review 25 (2024-05-22 - Rating: 5)

    Progressive was quick to respond to an issue with my A/C unit. My technician, Brian, arrived promptly and got to work. He quickly diagnosed the issue, walked me through it, and got my unit back up and running. I have used progressive since initial install and always had prompt and great service.

  • Review 26 (2024-07-31 - Rating: 5)

    Excellent service!! Marcus came to my house on a Sunday to help with a bathroom leak and was done in under an hour. Highly recommend, couldn’t have asked for better service!

  • Review 27 (2024-09-16 - Rating: 5)

    Eric was on time and so friendly the whole time he was diagnosing our issue. He allowed my husband to accompany him as he went through the steps to find the problem. He answered all of my husbands questions and gave practical advice on how we should proceed. At the end of the visit he recapped the visit and asked us again if we had any questions.

  • Review 28 (2024-05-29 - Rating: 5)

    Justin was fantastic. Came in, assessed the situation and quickly installed our new toilet. It looks fantastic and he hauled away the old toilet and boxing. We will definitely use Swift for any plumbing needs in the future.

  • Review 29 (2024-09-17 - Rating: 5)

    Joey did a wonderful job repairing my toilet. He repaired it quickly and was very polite and courteous.

  • Review 30 (2024-05-05 - Rating: 5)

    Marcus helped with our emergency plumbing situation. He did expert work diagnosing and resolving the issue. He was personable, quick and efficient, and also helped us discover the why for the issue, as it was something that was not caused by us, and we could not have known that it would be an issue. We would work with him again in an instant!

  • Review 31 (2024-05-03 - Rating: 5)

    Marcus did a great job today. On a scale of 1 - 5, I would give him a 6! He was very knowledgeable and went to work on the problem we were having with our water softener as soon as he arrived. He fixed the problem and showed me how to avoid the problem in the future. He was also very friendly and represented your company in a very professional way.

  • Review 32 (2024-01-24 - Rating: 5)

    Justin is awesome! He was very punctual (30 mins before scheduled time), personable, and patient in explaining everything he was doing. He did excellent work, cleaned up the area, and cleared my plumbing issues, efficiently and effectively. He was even kind enough to bring up my recycling receptacle from the street. Thank you, Justin!!This is my third time using Progressive for various house repairs, and I have never been disappointed. Satisfied customer, here.

  • Review 33 (2024-06-19 - Rating: 5)

    I had a delightful experience with Mr Carter, my plumber who knew exactly what to do and how to fix the leak under the kitchen sink and was personable and professional and friendly. What a relief to have a real professional do the work needed. thank you

  • Review 34 (2024-10-07 - Rating: 5)

    Marcus was top notch and professional!! The entire process was smooth from the booking with Tiffani and the work performed by Marcus

  • Review 35 (2024-04-24 - Rating: 5)

    Anthony arrived as planned, professional, knowledgeable, and personable. He took the time to explain what he found and answered all my questions during the repair. Im a hands-on do-it-yourself person and he wasnt annoyed by that.

  • Review 36 (2024-07-11 - Rating: 5)

    Great service, right from making the call for help to completing the job! Brian was very professional, efficient and friendly. Hope to see Brian again if we need another service call in the future.

  • Review 37 (2024-09-15 - Rating: 5)

    Joey as outstanding. If I have another plumbing issue would be honor to have him respond to my call. Thanks for the quick response and correcting my problems.

  • Review 38 (2024-06-04 - Rating: 5)

    David diagnosed the problem and he had to order a part to repair. Unfortunately it will be a week without the air conditioning and the part was just put in the past 3-4 months. David came by today 6/4and replaced the part and we now have our air conditioning back. He did a great job replacing the part needed.

  • Review 39 (2024-04-24 - Rating: 5)

    WOW! Anothony gave us tremendous service. My husband is all smiles. He said he watched as Anthony scrubbed the HVAC leaving it spotless and as if brand new. He made helpful suggestions and were just so, so pleased! Thanks for making this such a helpful and GREAT experience!

  • Review 40 (2021-06-09 - Rating: 5)

    Great service, super staff and service technicians! Highly recommend. They are my go to for all things plumbing and HVAC!

  • Review 41 (2024-05-17 - Rating: 5)

    Eric was very professional; he fully explained the problem with my HVAC system and had it repaired in a short amount of time. I’ve been a customer of Progressive for quite some time and have recommended them whenever someone tells me they’re having problems with their system or they need a new one.

  • Review 42 (2024-05-02 - Rating: 5)

    Roberto Esperanza did a great job explaining how our A/C system was functioning and what was recommended to improve performance and see immediate cost savings! Thank you, Roberto! We’re happy to know our maintenance membership is in place and look forward to the same professional and friendly service for our heating system in the fall!

  • Review 43 (2023-11-24 - Rating: 5)

    Haley did a great job of getting our repair scheduled quickly. Justin came out right on time, confirmed our pressure reducing valve was faulty and had it replaced in no time. He checked everything over, even going into the attic to ensure the water heater had not suffered any problems due to the high pressure. Great job all around!

  • Review 44 (2024-05-03 - Rating: 5)

    Anthony with Swift Brothers did a great job of servicing our HVAC unit. He came on an emergency call and got to us within a few hours. Great service.

  • Review 45 (2024-09-07 - Rating: 5)

    Marcus was very efficient and made sure the job was done correctly which is very important when gas is involved.

  • Review 46 (2024-02-16 - Rating: 5)

    The server representative recommended and installed an air purifier as well as a new capacitor for my system. He showed me pictures of mold growing in my system and explained how the air purifier works to kill that mold. He also took photos of the new products he installed. I also received the capacitor for free due to purchasing the air purifier

  • Review 47 (2024-05-13 - Rating: 5)

    This company was terrific. We had a water heater fail and they were able to access and replace our water heater the same day❗

  • Review 48 (2024-10-13 - Rating: 5)

    Outstanding customer service from the receptionists to the technician. Highly recommend. Great job!

  • Review 49 (2023-01-05 - Rating: 5)

    They were able to send someone out on the same day I called and deal with a leak in an old irrigation system (that was preventing my house from having water as well). John Mayo gave me options on how he could repair the leak, explained everything he did to fix the problem, and was able to quickly repair my leak. Very friendly and professional. The price was excellent as well. I would definitely call Progressive Service Company again for any plumbing issue.

  • Review 50 (2023-08-21 - Rating: 5)

    I have used many contractors over the course of my home ownership. Recently, I engaged Progressive Service Company to handle some electrical work for me. I needed some Arc Fault Breakers installed. They sent Colby and Danny to do the Job. On time, professional, knowledgeable, and personable. Want to know what they are doing, they are happy to explain. Want to be blissfully ignorant about it, you can trust that these 2 are professionals and know what they are doing. As well as the breaker install, they also walked the house for a quick inspection regarding any other items that may need attention. We found a few small items. When the City of Raleigh Inspectors came to review the work, they found everything as it should be. Great job Colby and Danny!

  • Review 51 (2024-04-23 - Rating: 4)

    James was efficient as possible in diagnosing the issue with our tankless water heater. Progressive is listed as a Takagi Service Provider but apparently there arent many of them out there so it took a call to Takagi Support to diagnose the issue. James was very professional and attentive to the issue.

  • Review 52 (2024-05-13 - Rating: 5)

    Brian was a very warm and professional technician. He went the extra mile as well and got my heat repaired ASAP! I would definitely request him personally for future jobs!

  • Review 53 (2024-10-15 - Rating: 5)

    Eric did a great job inspecting and making recommendations for our HVAC system!

  • Review 54 (2024-09-25 - Rating: 5)

    Joey was very professional and kept me up to date on his work as it progressed.

  • Review 55 (2024-09-24 - Rating: 5)

    Alejandro was very prompt and provided some excellent suggestions. He was very personable and knowledgeable about HVAC systems. I enjoyed our discussions and lok forward to working with him in the future

  • Review 56 (2024-08-18 - Rating: 5)

    I had a very good experience with Eric, Christina C and Tiffany. Eric will be back soon to put in the part he ordered😊

  • Review 57 (2024-09-11 - Rating: 5)

    Progressive employees are very experienced and they guarantee their work. They try to come out the same day I call.

  • Review 58 (2024-08-12 - Rating: 5)

    They did a great job, I would call them again but hope I dont have too :)

  • Review 59 (2024-10-03 - Rating: 5)

    Excellent service. Fast, professional, and knowledgeable technicians at reasonable rates. Highly recommend!

  • Review 60 (2024-05-31 - Rating: 5)

    Eric came by and he was very thorough and detailed and explaining to me what was going on with my HVAC system. Very professional did a great job.

  • Review 61 (2023-06-01 - Rating: 5)

    We got HVAC maintenance from Progressive Service Company today and David is just a cool person. Very friendly and respectful. He offered a great quality service, very professional and nice person. Hes the guy that any company would like to be represented. Thanks.

  • Review 62 (2023-11-25 - Rating: 5)

    We had a plumbing emergency on Thanksgiving with 14 family members crowded into our house for the holidays and water all over the kitchen floor! Progressive gave fast, courteous, effective service and solved the problem. I highly recommend this group.

  • Review 63 (2021-10-01 - Rating: 5)

    Great response from Progressive Plumbing today. I called them because we did not have hot water. They set up an appointment for today. Damien showed up early. He reviewed our situation with me then checked our system. What a great guy, friendly, knowledgeable and more than willing to explain what he was doing.During his checking out why we didn’t have hot water he discovered that our pressure relief valve was corroded and in need of replacement. He determined that our hot water tank was working properly but our recirculating pump was not functioning properly. During his time with us he explained the options for how to repair or replace our hot water heater. He made a number of phone calls to his office to help diagnose our problem.Progressive plumbing will be scheduling a return appointment to fix the recirculating pump but in the meantime we have hot water, and a new pressure relief valve.Really a great first time experience with Progressive Plumbing. I will be recommending them to my friends.

  • Review 64 (2022-07-20 - Rating: 5)

    Progressive Plumbing was perfect! I reached out to 4 other companies for an emergency repair and they were the only company that could/would send someone out the same day. Our plumber Justin was wonderful. He responded fast and fixed everything in a timely manner and at a good cost. I will definitely use them again and I will also recommend them. (And Justin)

  • Review 65 (2024-05-21 - Rating: 5)

    Overall, Justin provided timely, professional, and friendly service. He did all that he said he would do and kept us informed along the way. Well done.

  • Review 66 (2024-08-12 - Rating: 5)

    Roberto is an excellent technician. He is knowledgeable and is prompt and efficient.

  • Review 67 (2024-10-01 - Rating: 5)

    We had a shower leak on a Saturday, and Justin was amazing with quickly knowing what needed to be done and talking us through every step of the way. Highlights for me were: knowledge, customer service, communication, and skill. He had to cut a hole in the back of our closet to access the shower, but rather than leaving a hole, he covered it with a removable cover so if access is ever needed again, it will be easy. We were grateful for the process from start to finish and HIGHLY recommend Justin and Progressive Plumbing!

  • Review 68 (2022-01-18 - Rating: 5)

    I called around places to get prices on getting our tankless water heater flushed. Progressive had the best price and best reviews.The tech was early. Which worked out. He was at my home before I got there.The tech was very friendly. And explained what he was going to do in detail. I like good communication.He was almost finished, and I went by to see how things were going. Again, in detail he explained what was going on. And how I needed to have this procedure done more often than I do!He came in my home, making sure to put on those shoe covers. We tested the hot water successfully. I paid and he left.By by the way, the tech wore a mask anytime I was around.I highly recommend this company, just like the other reviews I’ve read!

  • Review 69 (2022-08-18 - Rating: 5)

    Marcus with progressive was fantastic. I had a large leak underneath the concrete slab in my home. He was very professional, took the time to detail all the possible outcomes for me, complete the very extensive repair in one day, and thoroughly photo documented the entire process. It was an intense situation and progressive made it better and did an incredible job. I definitely recommend them and will use them again.

  • Review 70 (2019-10-27 - Rating: 5)

    Mike did a great job!! I recommend his service to anyone. Clean and professional. Awesome personality! He went above and beyond moving our large items that home depot told us were taken care of in the contract. Progressive has an awesome technician!! By the way the toilet and washer and dryer was moved for the flooring guys and hooked back up with virtually no down time. Thanks for a great customer experience!!

  • Review 71 (2024-05-22 - Rating: 5)

    Brian was quick and thorough. He explained everything well and went about his work professionally. He did a great job!

  • Review 72 (2022-11-18 - Rating: 5)

    I purchased a new Lenox heat pack. Process was very easy and very quick. The two guys that installed it, Lysander Perez and Brian Perez were fantastic. I had my other level system put in 8 years ago and still running great. The salesman, Scottie was also great. Very knowledgeable. Not pushy. Jade, who handled the scheduling and payment was great as well.

  • Review 73 (2024-04-19 - Rating: 5)

    Progressive is always on time and do good quality work. Shane was very knowledgeable and explained the situation clearly to me. A successful job.

  • Review 74 (2018-10-27 - Rating: 5)

    Jonathan was exceptional. He was very knowledgeable and professional. He came out, inspected the project, made suggestions and assisted with ordering the corr ct parts. The next day he came to install-honestly the new hot water heater looks better than the previous one. He was meticulous. The cost for the install was very competitive as I had gotten a quote from another local plumber. I would recommend him to anyone. Overall expedite Progressive was exceptional.

  • Review 75 (2022-12-17 - Rating: 5)

    I had 2 new Lennar hvac units installed by going through Costco services. Progressive was chosen to do the install and from the minute I was contacted my John…I knew I had the “right guy” for the job. He was knowledgeable, honest, and just down right a good guy. Without a doubt the best experience working from the initial request to final product delivery. The installers were careful to be tidy when moving around the house and then took the time to explain all the details of my new system and setting up my NEST systems.

  • Review 76 (2018-03-20 - Rating: 5)

    Progressive Service Company is highly reputable and highly professional. Ive had them out for sink installation, dishwasher installation and now to install a new hot water heater. I should have taken the time previously to post a review, but I got busy and time slipped by.This time, however, Aarons service, the plumber that helped me out, was so above and beyond, that I have to take the few minutes to post a positive review. I originally called because we were losing water pressure on hot water. Aaron gave me the bad news that my 20 year old water heater was about halfway filled with sediment and really needed to be replaced. The price he quoted me for a new 50 gal felt a bit high, but he was very knowledgeable about the different manufacturers and assured me that the majority of the cost was going towards a top quality heater.Still, I wanted to do my own research and I told him Id reschedule the work. What I found out is that if I went with a Lowes or Home Depot brand, I might be able to save a few hundred, but they would take weeks to get my scheduled and their brand options were nearly as energy efficient or reliable. I called back Progressive and rescheduled. They said they could have Aaron back out the next morning.Not only did Aaron come back the next morning, as friendly and professional as can be, and install the new hot water heater, but he also took a look at a minor leak I was having under my kitchen sink and resealed a couple of the joints without me even needing to ask. Progressive has won my business for as long as Im in the area, and I hope they reward and take of employees like Aaron.

  • Review 77 (2023-12-14 - Rating: 5)

    Scott was very approachable and knowledgeable. He walked us beautifully through various options that would work the best for our house and our very specific needs. Very exemplary customer service! Thanks a lot!

  • Review 78 (2021-08-31 - Rating: 5)

    I bought a new dishwasher at Home Depot and elected to have them install it, so they sent service technicians from Progressive Service Company to do the work. They were excellent, friendly, and in my opinion went above the call of duty. I will definitely consider Progressive for my future plumbing needs based off this interaction.I used them again for a toilet repair outside of my meager abilities. I was again 100% pleased with their work.

  • Review 79 (2024-01-18 - Rating: 5)

    From start to finish, the Progessive team was very responsive. The installation process was quick and informative. Techs and installers were very cordial and addressed all questions and concerns. Overall service was great.

  • Review 80 (2016-09-19 - Rating: 5)

    Amazing experience with Ivan P. at Progressive Service Company. He was hired to install my dishwasher by my property management company. He came over on time and was super friendly. He did a great job with the installation but what I did not expect was for him to notice a leak under my sink and take it upon himself to fix it. He and Ricky went OVER AND BEYOND by fixing this!! The best customer service I have experience in a very long time. I am not sure if he could even bill for this but that did not seem to matter to him, he saw something that needed to be fixed and he fixed it. Ivan, you are a very kind person and will always recommend you and your company! I cannot thank you enough for your good work ethic and generosity.

  • Review 81 (2022-11-03 - Rating: 4)

    Technician was here to do the seasonal tune up for the HVAC System. He was very pleasant and professional with a strong sales pitch for a Maintenance Agreement and various parts he determined were needed with an estimated cost of approximately $3,500 to 4 grand. Im not convinced that I need so much considering I get the seasonal tune up every year with another company, first time using Progressive. Further the system is approximately 7 or 8 years old and should not need such extensive repairs and if so should be covered under the warranty. I did purchase the Maintenance Agreement so I will use them again, not sure about in the future.

  • Review 82 (2024-05-08 - Rating: 5)

    The HVAC project manager Darryl was very knowledgeable and provided lots of great insight. Thanks for sending such an experienced person. Great job.

  • Review 83 (2019-04-26 - Rating: 5)

    Cody was set to come a day scheduled to install a kitchen faucet . I also had a kitchen counter top installed the same day & was told I needed to wait 24 hrs before the faucet could be Installed. Cody had no problem rescheduling for the next day. He called me the next morning to let me know he was on his way. He did a great job installing the faucet and education me what I needed to do for maintenance. Nice guy. Great job!

  • Review 84 (2024-05-01 - Rating: 5)

    I have been using Progressive for all the services they provide as needed. I am very happy with their work and will be using them again. But I dont like to give lengthy reviews. ;-)

  • Review 85 (2024-05-31 - Rating: 5)

    Eric is very professional and communicating well about the issues he identified, and the action items he took to fix the HVAC. 10/10.

  • Review 86 (2019-10-26 - Rating: 5)

    Working with Progressive Service Company was really great and easy. Marcus C. and his coworker installed our new water heater. Their price was very competitive against the three other quotes we received from other plumbers. They also had great customer service, were easy to communicate with, and were on time for each appointment. I would definitely work with Progressive Service Company for another project in the future.

  • Review 87 (2021-10-12 - Rating: 5)

    I highly value communication, forthrightness, and quality of service. James demonstrated all by clearly conveying what the issues were, how he would go about resolving them, what the costs would be, and addressed all my questions before proceeding with the work. He completed the job with unquestionable professionalism and thoroughness. I appreciated the pictures that accompanied the invoice which is useful for my records. The overall job was a bit pricy for my taste and it’s likely that I could have found a provider less costly. However, the quality of work, the level of attention to detail, and the customer service surpassed any of my expectations and by far is the best plumbing service provider I’ve utilized.

  • Review 88 (2019-07-10 - Rating: 5)

    Michael was fantastic! He gave me lots of information as he was installing our dishwasher, which looks great. He also untangled my spray hose and tightened my door handle just because! He was very friendly and nice to talk to. I would highly recommend him. Thanks again!

  • Review 89 (2021-09-05 - Rating: 5)

    My experience with John was outstanding! I am a fairly capable DIYer, but an emergency leak in the kitchen of my new home had me beat. John came out on Saturday night of a holiday weekend and made a repair I never could have done myself. He was courteous, knowledgeable, and performed the service for a very reasonable price. Five stars for Progressive and John Mayo!

  • Review 90 (2018-01-27 - Rating: 5)

    Progressive contacted me before my service appointment with a personalized message about my dishwasher installation. They were helpful when I needed to reschedule my appointment, and contacted me again to check on my satisfaction after the install. The technician, Kevin C, and his assistant called me that morning and arrived on time. They were courteous, quiet and efficient while working; then Kevin answered my questions about operating and maintaining my dishwasher. I was pleased with every stage of this service.

  • Review 91 (2022-09-18 - Rating: 5)

    My apartment complex called them to fix a water heater leak, they came out within hours even though it was Saturday. They diagnosed the problem quickly and left to get the parts, they were back within a few hours with all the parts and despite being late on Saturday they got the job done. And! they even worked quietly while I was in a meeting, even though I told them it was no big deal. Overall great experience, definitely recommend them.

  • Review 92 (2020-11-25 - Rating: 5)

    Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of work done in their home.

  • Review 93 (2022-10-21 - Rating: 5)

    Progressive is good about providing same day service and this is very important for my tenants. My properties are old and some of the systems are complicated by decades of DIY repairs. It took me about 5 years of various plumbers to find Progressive and John Mayo. If my problem requires problem-solving and years of experience, I ask for John Mayo, even if I have to wait to get on his schedule, because he WILL track down any water-related problem and fix it. And, he is patient with all of my questions. When he finishes a job, I understand what went wrong, how it was fixed, and what I might want to think about for the future.

  • Review 94 (2021-12-27 - Rating: 5)

    My main water source completely went out to age. I called 5 companies and this one was the only one that was responsive and informative. The tech Daymon D. called me and informed me when he was on his way and of any delays upon his arrival which I appreciated. He was diligent and cleaned up the area when all the work was done. He was able to work with my home warranty company as well to get some of the repairs covered. I would highly recommend this company and this tech for anyone.

  • Review 95 (2019-06-25 - Rating: 4)

    My experience with Progressive Service Company was a good a good one. My technician Noah was awesome! He introduced himself and was very friendly. The repairs were especially difficult due to years of unseen water leakage which caused rust build up and this made it hard to remove the hardware. Noah never gave up and got the job done. He cleaned up the mess and disposed of everything. He gets 5 stars in my book! I am giving 4 stars to the company because we paid up front for the service at Home Depot but then told we would have to wait 48 hours for a call to schedule the service. After 48 hours we didnt receive a call and had to contact Home Depot. Later that day we did receive a call only to be told we had to wait another week and given a 5 hour window on the day of service. This is in my opinion unexceptionable. We paid for the service up front but everything is at the convenience of the company and not the customer. Because I have paid up front I no longer have the option to have the repair done by a company or person who can make the repair sooner at my convenience. A family having no use of their kitchen for more than a week was extremely difficult. Im not sure if this is a Home Depot or Progressive issue. But this is my experience. However, the actual service and quality of the work by Noah was GREAT!

  • Review 96 (2019-01-19 - Rating: 5)

    We are so happy with our experience with Troy and Progressive Service Company. Troy was friendly, professional, communicative and so helpful. He made our call a priority and worked really hard with my changing schedule the day of installation. He gave me tips on our new garbage disposal and the whole experience was really great. Plumbing issues are always tough and with Troy is was easy. I plan to request him again on future projects.

  • Review 97 (2024-05-14 - Rating: 5)

    Eric spent over an hour here checking out everything and I was so glad to hear everything looked okay. He is a very nice person and I trust him.

  • Review 98 (2018-10-26 - Rating: 5)

    I had terrible luck with my dishwasher, got it delivered the 1st time and Noah came out and he noticed it was damaged. Had to wait another week to get a new one delivered. I requested to have Noah come back out because he was so nice and helpful. He just came out today and though the dishwasher was a tad to tall he made it work. He is super nice and did a great job installing my dishwasher. I totally recommend him!

  • Review 99 (2016-10-15 - Rating: 5)

    CK arrived on time, and gave us estimates for both repair and replacement. When we decided to replace the faucet on our kitchen sink, he purchased the item and returned to install it. When he had finished the installation, he discovered that the finish was marred. He removed the faucet he had just installed, returned it to the supplier, and obtained a replacement, which he installed. We were extremely pleased with his professional performance and his commitment to customer satisfaction. We would highly recommend Progressive Service Co. and their skilled and friendly employees.

  • Review 100 (2019-06-08 - Rating: 5)

    It is challenging to find reliable sub-contractors, particularly plumbers, in my vicinity. I was directed to this provider by Home Depot and am very happy. Amanda works in Progressives scheduling center (in Raleigh). She was very good but her colleagues were at the opposite end of the spectrum. Progressive farms out work to a local crew that, from the client perspective, operates independently. Step in Cody & Frank. I interviewed them while they bid on my job. It became clear that they are very knowledgeable, experienced, and well prepared. The price was very reasonable. When the date for the work came around they arrived on time, set to work immediately, and did everything in the manner that had been agreed. Not surprisingly there was an unexpected development once they got into the wall but this was quickly resolved. I arranged to do prep and finish work in the laundry room where the plumbing was being revised. They left everything in proper order for my part of the work to be completed overnight. It’s been a few months and I have had not problems. I recommend Progressive Service on the condition that it is Cody & Frank who come to do the work; there’s no knowing what might be the result if someone else were to come.

  • Review 101 (2017-12-11 - Rating: 5)

    Tim O. did an excellent job! We had a clogged sewer line. He found the clean out with no problem, it was buried in our yard and we had no idea it was there. He worked diligently to clear the clog and make sure we were back in working order. Tim is very respectful, personable and customer service oriented. He talked us through what he was doing and assured us all was good. Progressive was able to move our 1pm appointment to 11am without us asking. They knew we needed help and made sure we got it as soon as possible. Kimberly and Lisa at the office were great with their quick response.

  • Review 102 (2020-05-11 - Rating: 5)

    Aaron was very punctual for our appointment. Showed up 5 minutes early. He was very polite and represented the company very well. I am completely satisfied with the work performed and the value of the service call. I would be glad to recommend Progressive Service Company to my family, friends and co-works......and have!

  • Review 103 (2021-10-01 - Rating: 5)

    Great experience with James and Deshaun from Progressive Services. Very professional and extremely knowledgeable. They were able to fix a problem that another plumber told me was just how the water heater functioned. Costs were reasonable while their ability to find a solution was priceless. Would definitely recommend.

  • Review 104 (2019-01-16 - Rating: 5)

    Uros did a great job installing our dishwasher today. He was knowledgeable, very friendly and courteous. He called to inform me of the time he would arrive and showed up on time and ready to install. He was very thorough and I would highly recommend him on a future install.B. Ham

  • Review 105 (2021-11-19 - Rating: 5)

    Called Progressive Service Company to troubleshoot an electrical wiring issue that was affecting the furnace and outside receptacles. Danny was very professional. He was able to troubleshoot and find a loose wire in an outside receptacle that was the cause of all the problems.They were called after 1 pm on Friday and showed up by 3:15. I was very surprised by such a quick response. Glad he was able to fix the problem so I didn’t have to run an extension cord under my house to keep the furnace working, specially with the temperature dropping.Charges were very reasonable. Very pleased with the entire process and outcome. Would definitely use them again for any electrical issues.

  • Review 106 (2020-02-28 - Rating: 5)

    Kevin C. installed the dishwasher we purchased from Home Depot. He worked carefully, efficiently, and skillfully. His many years of experience as a plumber and his ten years of experience installing dishwashers were evident in the high caliber of his work. After he removed the old dishwasher, he afforded me time to thoroughly clean the space, which I hadn’t been able to access for 14 years, before he installed the new dishwasher. We are extremely pleased with his work!

  • Review 107 (2024-10-18 - Rating: 5)

    Workmanship- excellent work. Quick response. Good customer assistance. Thanks.

  • Review 108 (2022-09-10 - Rating: 5)

    I used Progressive for the installation of my ceiling fans and chandelier. I had five ceiling fans and a chandelier installed. I also had a chandelier repaired. I had an absolutely wonderful experience. My electrician, Colby Hymphries, was awesome!! He was professional, knowledgeable, and just had a wonderful attitude. He even gave me ideas for my future screened in back porch and a generator for my home. He has become my new electrician and I would highly recommend Progressive and Colby for any and all electrical work.I am extremely pleased with the work. Again, an awesome experience!!!

  • Review 109 (2021-07-24 - Rating: 5)

    Patrick was very professional, thorough and helpful. He did a great job and went above and beyond to make sure we understood everything he was doing and we were set up with everything we needed. There were no hidden fees or surprises with Patrick and he represented the Progressive company very well. I feel comfortable referring my friends and family to Progressive because if Patrick is the kind of person they hire it shows they truly do care about their customers.

  • Review 110 (2021-03-24 - Rating: 5)

    (Orange Park, Florida) I really dislike having things done like having a hot water heater installed. This was the easiest replacement Ive ever experienced. Dave and Alex were right on time. They were extremely professional and very easy to work with. I highly recommend Progressive to anyone needing a water heater or anything else they do. April in the office was such a pleasure to deal with. Everything went exactly as she said it would. What a great team. I will use them again in the future. Great job!!!!!

  • Review 111 (2024-05-29 - Rating: 5)

    Marcus is very skilled and always professional. He provides great service. We appreciate his excellent work.

  • Review 112 (2018-11-22 - Rating: 5)

    Justin did an excellent job installing our new dishwasher. He was neat, knowledgeable, and very respectful of our home/floors. Also, Justin was able to solve a plumbing/drain issue we had prior to installation. I would highly recommend using Progressive Service Co. and Justin for the installation.

  • Review 113 (2017-07-19 - Rating: 5)

    Progressive Services provided excellent, on-time service for the installation of my dishwasher. The scheduler was polite and helpful and kept me informed of the exact time frame to expect the installers. Ivan (the technician) was courteous and showed detailed knowledge of the product he installed and took time to insure that I understood how to operate the new dishwasher. I was Completely satisfied with my experience with Progressive. I recommend the company and staff highly.Buck Lattimore

  • Review 114 (2022-11-18 - Rating: 5)

    Chad arrived on time to check on a faulty fuse in the electrical box! Very friendly and extremely knowledgeable. He took the time to explain what was going on and showed me the process. He didn’t leave until he was sure everything was working properly!! Very pleased with his and Progressives service.

  • Review 115 (2020-12-18 - Rating: 5)

    John Mayo came out late at night to diagnose the issue and he was great. He got things fixed and working again faster than we expected and gave us fair scenarios of what we could do to fix the issue and how much those choices would cost. A few days before that a different plumber from the same company (Justin) had to come out and repair our toilet (completely unrelated) after a pipe burst and flooded part of our home at nearly midnight. He was also amazing and went out of his way to get the part we needed that night as well as checked several of our other plumbing fixtures to make sure they didnt have the same bad installations. We had a rough week of dealing with plumbing issues and these guys saved us both times. Thank you so much for everything. I highly recommend these guys and if I ever need plumbing services again I will be calling them.

  • Review 116 (2018-04-02 - Rating: 5)

    Martin has come to our house two times for plumbing repair, and both times we are very pleased with his work and his attitude. He has always been very pleasant and open for questions. He loves his work and his passion shows. We will gladly have him back whenever we need plumbing work done. He is one of a kind….He was very prompt and showed up on time and did his work outstandingly well. I would highly recommend him to anyone….

  • Review 117 (2022-11-22 - Rating: 5)

    Extremely pleased with recent service on heating/air unit. Tremayne Moses (service rep) diagnosed the issue immediately & had my unit up & running in a short period of time. He was very professional, easy to talk to, and took the time to answer any questions. One of the better service reps I have encountered in quite some time

  • Review 118 (2022-11-30 - Rating: 5)

    My experience with Progressive Service Company was nothing short of excellent! My folks needed the heating/cooling unit replaced and Lisander Perez and Brian Perez were very professional, diligent, and efficient. Lisander Perez went above and beyond explaining the process and helped us to learn how to use the new thermostat after replacing the old one. All in all, I highly recommend this company and if you happen to have Lisander and Brian Perez doing the repair, youre in great hands!

  • Review 119 (2022-10-25 - Rating: 5)

    Progressive has been my go to folk for four years. I had a very professional young man named Justin repair my leaky faucets on two bathroom sinks. Even when I observe a simple repair, I am more inclined to look beyond the price when I see someone doing the job with such skill and attention to detail. Justin had cleaning supplies and cleaned up the sink area after his work was completed. Now thats a service person I admire and a company I can appaud for exceptional hiring practices.

  • Review 120 (2020-10-16 - Rating: 5)

    Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was here when he said he would be. I would definitely recommend him and this company.

  • Review 121 (2018-11-15 - Rating: 5)

    Jeremy F is a true professional. He is thorough and checks all aspects of his work. He installed a new dishwasher for our home. The first dishwasher had a dent which could have caused a seal issue. Jeremy noticed it and told my wife. He took it back to the store without being asked (his recommendation). Some installers would have gone ahead and installed it, but I so appreciate Jeremys professionalism in this case. We got the 2nd dishwasher, he installed it, checked it thoroughly, and tested it for us. I highly recommend him and the company.

  • Review 122 (2024-05-25 - Rating: 4)

    My experience with Brian as my technician went well. He was courteous, and explained what he was doing and why and gave me options on how to proceed.

  • Review 123 (2016-09-19 - Rating: 5)

    Ivan installed our new dishwasher this morning. He is very skilled, easy to talk with, and a perfectionist. After installing the unit and testing it, he went back and readjusted how it sit in the space because he didnt quite like how it was. He is an all around nice guy and did a great job. I would highly recommend.

  • Review 124 (2024-10-12 - Rating: 5)

    Fast fantastic service when ever you need a plumber call Progressive

  • Review 125 (2018-09-06 - Rating: 5)

    We had a fantastic experience with Marcus C, service technician of Progressive Service Company yesterday. Marcus C did a great job installing a new garbage disposal for us. He was very friendly and professional. He completed the installation well, checked the function several times, and kindly demonstrated to us some necessary hints for future problem handling. Especially, he was very courteous to take care our concerns, answered questions and gave us good help and suggestions. We really appreciate Marcus excellent work and highly recommend Marcus C and Progressive Service Company.

  • Review 126 (2018-10-08 - Rating: 5)

    Troy came out and installed a new dishwasher for us. He called to say he was on his way and arrived at the appointed time. He got the install completed with no issues and was very thorough in going through the instructions on how to use the dishwasher. He handled himself in a very professional manner. He also made it a point to clean up the area before he left. I would give Troy a ten out of ten and would highly recommend him.

  • Review 127 (2019-06-14 - Rating: 5)

    Cameron helped get us scheduled for the most convenient time and Michael M called when he was on his way. He was friendly and thorough with his uninstall and reinstall of our new dishwasher. I couldnt be happier with the service provided and I will use this company again!

  • Review 128 (2024-05-30 - Rating: 5)

    Shane was prompt and communicative. We appreciate his hard work. Definitely would recommend to a friend.

  • Review 129 (2021-08-07 - Rating: 5)

    We are installing a new sink in our house. Progressive Plumbing, Marcus and Timothy, were polite and professional. They completed the work in a very timely manner and answered all our questions as they went. It is a two step project, but we are certain it will be completed with great care. Thank you!!

  • Review 130 (2022-05-19 - Rating: 5)

    Absolutely perfect response time and service. When you have a sudden toilet issue, and you know what I mean, you need good service FAST. PSC was fast to respond and even faster to dispatch Jason to my residence to take care of the issue. He located the problem, offered several solutions to repair the issue, and didnt spend his time upselling a bunch of services we did not need. He presented solutions in a logical, easy-to-understand way that I appreciated a great deal. Good price and excellent service.

  • Review 131 (2018-11-19 - Rating: 5)

    Noah M. was very professional in installing our new dishwasher. He dealt with some confusion on the location of the item at Lowe’s. Installation was done in a timely manner. He provided instructions on how to use the dishwasher. We have used Progressive in the past and have been very satisfied with their staff. Definitely would recommend this company for all installation needs.

  • Review 132 (2020-10-08 - Rating: 5)

    The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a team and really made me feel relieved after they got all the water cleaned up from our ceiling. The whole team was great but, those two will have me recommending progressive service to all my neighbors and friends! Thanks again guys!

  • Review 133 (2018-02-21 - Rating: 5)

    We had our water heater replaced by Progressive this winter. We simply cant say enough about our rep, Justin S. He was on time, professional, personable, knowledgeable, and answered all our questions (including some we didnt even know we had)! He worked so hard while he was at our house and did a spectacular and efficient job. It is nice to have a company like Progressive to rely on, and they are fortunate to have a worker like Justin who truly loves and excels at his work. We recommend without reservation.

  • Review 134 (2018-08-09 - Rating: 5)

    Marcus was one of the best service people Ive experienced. He was patient, friendly, and knowledgeable. In doing what usually is an easy installation, he ran into some unforeseen problems inherent in our houses construction, but solved them with patience and a professionalism I have rarely seen in the many different times Ive had to have something fixed or installed.

  • Review 135 (2022-01-19 - Rating: 5)

    Both the plumber John and the dispatcher Were very kind. And he fixed the problem quickly. He was very nice to my kid who was curious about what he was doing. Wore a mask the whole time cleaned up after the work was done as well. I really appreciated them

  • Review 136 (2020-07-29 - Rating: 5)

    Progressive installed a whole house generator for us. We purchased the generator through Lowes and they booked Progressive. Everything went super well. We were at our 1+ year mark and I had them back out to do our first service. Again, super easy, smooth and professional. Highly recommend. Thank you!

  • Review 137 (2019-03-18 - Rating: 5)

    We were connected with Progressive Service Company through our purchase of a new bathroom vanity top with Home Depot. The appointment to install our new faucets was promptly made by Amanda after our countertop was installed and Cody & Frank completed the job on the day and time scheduled. You cant for better than that! We would definitely use them again.

  • Review 138 (2019-04-22 - Rating: 5)

    We had two new toilets installed & the old toilets uninstalled & taken away. Jeremy F. was polite, efficient & I felt very comfortable having him in our home. He was respectful of both me (dealing with a 7 month old) & of our home. He wore shoe covers & cleaned up after himself. We were given a time frame & told we would receive a call 30 minute prior & he called almost exactly 30 minute prior & was here during the beginning of our time window. We haven’t had the new toilets for very long but so far so good! But there is also a 1 year warranty should anything crazy happen which is a great peace of mind! Thanks, Jeremy & Progressive Service Company! You deserve every bit of this 5 star rating.

  • Review 139 (2018-03-17 - Rating: 5)

    CJ arrived early, gave us an estimate and went right to work. He answered all my questions and completed the work in a professional manner. The installation looks great! We will not hesitate to hire him for our future plumbing needs. As for Kimberly, five stars for her as well. She was very helpful and made sure we had all the details that we needed. Overall, excellent work by Progressive.

  • Review 140 (2018-07-19 - Rating: 5)

    My original appointment for the dishwasher install was 3-5pm. Tevin called me at 12:30 to say he had a cancellation, and would I like him to come sooner - definitely! He had the old unit out, and new unit in and tested in about 90 minutes. He was professional and polite. It was the best service call ever!

  • Review 141 (2018-12-14 - Rating: 5)

    Marcus Carter was a pleasure to work with. He was professional, courteous and friendly. He was very careful of his surroundings and took great care installing our stove. The weather was really nasty and messy when he got here and before he left he cleaned up the floor and left everything as clean as it was when he got here. There were a few problems with the stove on Lowes end and Marcus very graciously took care of those instead of having me call Lowes to try to resolve them. I would not hesitate to call Progressive Services again!

  • Review 142 (2017-01-08 - Rating: 5)

    The technician was very knowledgeable. After assessing the problem of an outdoor leaky faucet, he very clearly presented my repair options before beginning the repair work. He informed me that he could not give me the complete assessment without first removing some parts. After removing the parts, he was able to fix the problem immediately and at a very reasonable cost. Im very pleased with the level of communication and service provided. I will be contacting progressive again when Im in need of another repair.

  • Review 143 (2016-08-23 - Rating: 5)

    We recently bought a new home in Wake Forest that needed a few things fixed. Progressive Service Company has been very helpful and has always give us a good price. Dustin has been amazing. Hes very friendly, works fast, and keeps our best interest in mind. Its very appreciated.

  • Review 144 (2018-01-04 - Rating: 5)

    The customer service rep was very polite when setting up my appointment to have my dishwasher installed. The service tech called 30 minutes in advance and arrived on time. He was polite and courteous answering my many questions. I was very satisfied with the installation.

  • Review 145 (2021-07-14 - Rating: 5)

    James and Kevin were fantastic. They took the time to explain everything and James went above and beyond in discussions with the insurance company. His 20+ years of experience shows and he was great about sharing that knowledge and helping the customer out where he could. If all their services are this good then I’ll be using them more often.

  • Review 146 (2016-09-12 - Rating: 5)

    Zac & Dylan did a great job installing our dishwasher. They were prompt, courteous, kept me informed about what was required, and put everything back in our cabinets/did a great job cleaning up. They had a couple of obstacles to overcome, but were always positive and wanted to make sure the job was done right.

  • Review 147 (2020-03-24 - Rating: 5)

    The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasnt available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldnt have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but Im not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!

  • Review 148 (2016-11-04 - Rating: 5)

    Great Service - These guys are pros and do everything the right way the first time without cutting corners.The work that was done was for a shower diverter valve that was leaking.I went through my home warranty company, Old Republic, and this is the local plumbing company that they work with out of the Raleigh area. They promptly called me within an hour of my service request to figure out what was going on and they were able to come out the next morning. They called in the morning because they were going to be early to make sure that I was still available. They came and assessed the situation and found that the valve needed new internal components that they did not have so they went on a parts search and also found that the valve is not manufactured anymore. So they called to schedule a new appointment to replace the shower assembly and also told me the model number they were going to use as a replacement because they had it in stock. They told me that I could pick a different style if I wanted to, it just may push back the install date. They scheduled an appointment for the next morning.They arrived the next morning and worked on installing the valve without having to rip out the tile in the shower by going though the attic. They were very well prepared and even brought Plywood to make a platform in front of the valve in the attic. They worked on the valve from 9am to 1pm until all of the work was complete. The craftsmanship was done very well. They caulked all of the parts so there was sure to be no leak from the shower side. They also installed new studs to secure the new valve as the old valve was free floating on the piping from the original build of the house. They left everything in better shape than how they found it.

  • Review 149 (2016-11-17 - Rating: 5)

    Over the phone I spoke to Whitney to set up my service call. She was very knowledgeable. She was very quick but I did not feel like I was rushed. She got a tech out to the house even though I didnt call until late afternoon. I got a call alerting their more accurate time of arrival in the window provided. The tech that came out (I feel bad I forgot his name) but he was very personable, knowledgeable and was super polite. He answered all my questions. He was great with my child and my dog. He was able to fix my temporary problem and Did not push me to make up my mind for my long term problem but provided me quotes for a few different alternatives. I would definitely recommend the company for services based on my experience with them.

  • Review 150 (2021-11-21 - Rating: 5)

    Shane shoed up within an hour or two of my call. Repaied water line into fridge without complication. So i asked him to replace my leaky water connection to my powder rm toilet. Super fast...done. so i asked if he did well work. Yep! So i had him check out my well setup (a knowledge black hole for me). He changed my filter and gave me detailed instructions how to do it myself. It was over $700 (ouch!). But i got KNOWLEDGE!!! And leaks were fixed. So Shane made this a big win for me. I also am SO GRATEFUL Progressive could come out for an urgent repair so quickly. THANKS!!!!

  • Review 151 (2023-08-21 - Rating: 5)

    Our AC went out late on a Friday afternoon. Medical issues in our family made going without AC through a hot stretch more than just inconvenient.Kenneth Lee came after business hours and worked well past quitting time on a Friday night to get our unit back online. We greatly appreciate the service we received.

  • Review 152 (2022-08-16 - Rating: 5)

    Progressive also installed a water softener/conditioner due to high contents of iron in my water. To get things to preform as they thought it should, they installed additional equipment at no cost to me.I would definitely recommend this company, they stand behind their work and equipment 100%.Marcus is the service technician that installed my system. He respects my property, very professional and take pride in his work. Hes the tech of the year in my book.

  • Review 153 (2020-12-08 - Rating: 5)

    Great work done in installing a new toilet when the older one gave up and also redoing my kitchen sink piping and installing a new garbage disposal. The repairmen were nice and very helpful in explaining what exactly needed to be done and gave great recommendations on what to replace the broken item with.I definitely recommend them and would use their services again!

  • Review 154 (2019-07-19 - Rating: 5)

    Noah was out today to install a new dishwasher. The old unit was hard to remove as was the new unit due to how the builder had installed the water lines. Noah did a great job. He also pointed out 2 issues not to code that he also took care of. I highly recommend Noah - great attitude and patience!!!

  • Review 155 (2024-03-16 - Rating: 5)

    Have used Progressive on several occasions over the past year. They arrive when they say they will and have a really friendly service team that does excellent work. Highly recommend.

  • Review 156 (2019-12-05 - Rating: 5)

    I needed a toilet install, so I used Progressive Service Company. I wasnt familiar with Progressive Company, but the company works with Lowes and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet, installed the new one, and explained the installation warranty. I thought the toilet installation would take a lot longer but they were finished in no time, and I was able to make my meeting for work. If you need a toilet install, I highly recommend them.

  • Review 157 (2021-09-22 - Rating: 5)

    Daymon arrived at our home at 8:15 pm on a Sunday evening. He was very thorough and professional in searching and testing for a faucet leak. He was particularly patient in answering our questions and explaining the options for repair. The repair was done to our satisfaction and ensured a restful nights sleep!

  • Review 158 (2023-10-30 - Rating: 5)

    Needed an estimate to replace a pedestal sink. In addition, needed by bidet swapped out for a new one. Shane did it all flawlessly. Very pleasant experience.

  • Review 159 (2019-03-09 - Rating: 5)

    Jonathan installed a new, larger hot water heater for our family and it was a HUGE help! This guy is a true professional, and takes his time to explain things as hes doing them, as well as offer some tips along to way on how to save some money during this process. This was a job we considered tackling ourselves but are so glad we didnt because the end product was so much better having him do it. He went straight to work and kept at it until the job was finished. Great thanks, Id recommend them to anyone!

  • Review 160 (2018-09-11 - Rating: 5)

    I had an appointment today to install a dishwasher. I was given a call to meet with exact eta. My install tech, Ivan was personable, knowledgeable and friendly. He walked me through the beginning of the installation, ie shutting off the water and circuit. After he was done he cleaned up and walked me through how to use the appliance...5 stars isnt enough!!!

  • Review 161 (2022-04-13 - Rating: 5)

    Rivers was very transparent with the type of repair and installation would be done. He was prompt on letting me know when we would arrive and did a great job and quoted me realistically. Would definitely use him or any other progressive plumber in the future.

  • Review 162 (2018-06-15 - Rating: 5)

    My experience with this company was excellent. The technician was very professional, clean and efficient. He did a dishwasher install and was a perfectionist. I own an in home service business, and very aware of what should be done in someones home. Progressive Service Company is first class. I will use and recommend them for any plumbing, HVAC and electrical issues.

  • Review 163 (2021-10-10 - Rating: 5)

    Got an incredibly reasonable estimate to have six recessed lights, a ceiling fan, and an additional outlet installed.Chad showed up on time and performed all duties expertly. He was professional, did a great job, and definitely left me feeling like a valued customer. I will be using this company again

  • Review 164 (2022-11-01 - Rating: 5)

    I recently had a main line blockage to the sewer and Progressive helped fix it. Ethan and John were the techs that came out and they were top notch, I have more work to do in the future and plan on calling Progressive back to do the work. I felt they were patient and honest and gave me options and helped a bad situation get under control.Thanks!

  • Review 165 (2018-06-08 - Rating: 5)

    Progressive Tech, Tevin E, came to install my dishwasher today and he was extremely professional and curteous. He pointed out that my dishwasher was defective and then he took it back to the store, brought me a new one, and installed it promptly. He made sure it worked and showed my how to work it before he left. Very happy with the installation and customer service!

  • Review 166 (2019-11-14 - Rating: 5)

    Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I would definitely use and recommend Progressive service company for plumbing needs.

  • Review 167 (2020-01-15 - Rating: 5)

    Noah was courteous and careful. He took the time to ensure his workspace was safe (electrical and water were off). He worked quickly but did not take short cuts. He was wise to ask my wife for her feedback before locking down the dishwasher. I would be happy to have Noah do another install in my home.

  • Review 168 (2021-02-09 - Rating: 5)

    Progressive Service Co sent a plumber out to fix my backed up plumbing line right away on a Saturday. John Mayo was knowledgeable, skilled and very professional. He did a great job diagnosing the problem. So glad I called them!

  • Review 169 (2015-10-09 - Rating: 5)

    We have used Progressive for years for our HVAC service. Ive always found them to be honest and direct...they will tell you when a repair is necessary and when you may be able to get by for a while. We have had them replace entire units, as well as provide regular maintenance, and have always found them to be friendly, knowledgeable and professional. Trevor, who came out and provided a semi-annual maintenance for us today, was no exception. Polite, thorough and professional; he made sure I understood what had been done, what he had found, and what was covered by the maintenance plan. We are very satisfied with the service.

  • Review 170 (2018-08-18 - Rating: 5)

    Michael P. From Progressive was courteous, professional and excellent in every way. He called my cell to,alert me of his ETA, arrived before I did, had everything ready for my dishwasher installation, removed the broken washer, replaced it with the new and awesome Bosch, tested it, and cleaned up as if he had never even been there. The entire appt was fast, efficient and easy.Progressive was assigned to our installation by the Lowes appliance team and while I was unaware of them, my experience was so good that I will be calling Progressive in the future for all of our household needs.

  • Review 171 (2018-07-24 - Rating: 5)

    My wife and I had some plumbing issues that needed to be fixed quickly, as we were putting our house on the market to sell. Justin Sanders was the plumber that was dispatched to handle the problems. He was so professional and thorough, we decided to have him return a second time to actually re-plumb the entire house. Again, his work was professional and thorough. We were especially impressed when, during the city inspection, the inspector remarked that the job was the work of a Master Plumber. We are planning on having Justin work with us in our new home as well.

  • Review 172 (2022-10-01 - Rating: 4)

    Im not sure Im in the right place. I had an HVAC repair done on 9/29/22, but that does not seem to be covered in the above list. The technician (Rusty or Dusty) arrived very soon after I contacted Progressive. After a short period of trouble shooting, he fixed the trouble. It was a pleasure to work with him. The only negative was that he promised to send me an invoice/receipt, but I still dont have it. I usually get it immediately. Ill contact Progressive on Monday.

  • Review 173 (2017-06-15 - Rating: 5)

    I have used Progressive for about 5 years now for annual service.The staff who take the request are very kind and find the quickest appointment to fit your needs.They arrive in the service window time frame given when you make the service request.The service person is always respectful while in your home.Last visit I had Travis, he knew exactly what was wrong right away.The team will only suggest exactly what YOU need with fair prices.I never have to worry if they are lying as they have deep integrity as a company. I have referred several friends who have all been happy.One friend had them install a new heating and air system.She found them to be the best price from all other bids she obtained.You can depend on this company for excellent service ! Thanks Progressive

  • Review 174 (2021-02-03 - Rating: 5)

    Excellent customer service and work performed. Monica who took the call was polite and knowledgeable and Marcus was professional and fixed our issue. Both were a pleasure to work with. Will definitely use Progressive again if we ever have another plumbing issue.

  • Review 175 (2018-06-18 - Rating: 5)

    We are quite pleased with the service we received from Progressive. Our appointment for a non-emergency plumbing job was scheduled promptly, and the service technician, Jason E., was excellent. He was very knowledgeable about how to deal with unclogging old, inaccessible cast iron pipes in our old farm house, clearly explaining the situation and describing our options. He fully resolved the problem -- the kitchen sink has never drained better -- and told us what to do to keep it from coming back. He also replaced our leaking garbage disposal unit and was able to show us just how worn out the earlier unit had become. Overall, Jason was most helpful and professional, and he left our kitchen in much better condition than he found it. We would not hesitate to use Progressive again and ask for Jason for another job.

  • Review 176 (2018-09-04 - Rating: 5)

    Outstanding service! Clint promptly responded to my initial emergency call after my pipes burst. He was in Savannah all they way from Wilmington, NC. He quickly discovered the source of the leak (unfortunately, it was under a 4-in concrete slab).Clint and Christian were both highly knowledgeable, personable, and extremely hard-working. This was a huge job--a full re-piping, front to back, of a 2700 sq ft home. They worked 7:30 am to after 9 pm most days, in 100 degree attic temperatures and outside, to get it all done in less than 5 days, even with a full day and a half delay for inspection. Clint helped me tremendously with detailed information my insurance company needed.Huge help also from Scott, in the Savannah office, on the final days and for the final inspection. Great job. All top-notch professionals! So glad I called Progressive.

  • Review 177 (2023-07-21 - Rating: 5)

    Justin was fantastic. He was in contact with us on appointment, picking up our toilets, and when his arrival would be. He was very knowledgeable and efficient.

  • Review 178 (2020-10-27 - Rating: 5)

    I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back after my mother went to the store and purchased the equipment needed to finish the job. I am so grateful that they were understanding and patient. Thank you Andrew and Terrence for going above and beyond!!!! Great job!!!!

  • Review 179 (2021-07-08 - Rating: 5)

    Great service with a focus on Quality!! Ive had them come by to do semi-annual maintenance on my Heating/cooling as well as service my AC, and what I love is they explain to you exactly whats going on, give their recommendations, and even give you a few lessons about your system.They are knowledgeable, very professional, and really care about their work.Will definitely continue to use them in the future!

  • Review 180 (2019-03-21 - Rating: 5)

    Jonathan B was very professional and explained all options for my hot water tank issue. He carefully reviewed the pros and cons of each option, including the cost for each option. He came the next day and installed a new hot water tank. Im very happy with the work Jonathan did and the price charged. I highly recommend Jonathan.

  • Review 181 (2017-11-17 - Rating: 5)

    Steve and Tim were professional, efficient, and quite personable! They took care of my plumbing issue well.Brittney and Kimberly scheduled my job almost immediately and got Steve and Tim to our house in less than an hour.Great experience!

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