Roto-Rooter Plumbing & Water Cleanup

Located in Raleigh, North Carolina

Address: 8820 Midway West Rd, Raleigh, NC 27617, United States

Phone: +1 919-714-8770

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-24 - Rating: 5)
Called for emergency service due to a rotten egg smell in one of the bathrooms. Jose arrived within the hour and quickly found the issue with the wax seal.Jose also caught hairline cracking in the toilet bowl upon careful inspection during the wax seal replacement.Very grateful for Joses assistance on resolving the smell issue and replacing the toilet on the same day! His thoroughness saved us major headaches in the future and we really appreciate that.

Review 2 (2024-09-12 - Rating: 5)
My experience was excellent! Jonathan showed 30 mins after I scheduled the service. He heard my tale of woe, looked everything over and gave me an estimate. About 45 mins later he was done I got my hot water back!Can’t recommend these guys enough!

Review 3 (2024-10-06 - Rating: 5)
They were very quick (within an hour) to get to our house to look at our leaking water heater and replaced it that same day. Thanks to Starkey and his co-worker for the quick work! They also quickly sent someone to review the water damage, provide an estimate, and schedule us for the repairs. Overall, very impressive.

Review 4 (2024-09-20 - Rating: 5)
Jonathan came to our house within 2 hr of us calling. He replaced our extraction pump quickly and professionally. The price was much better than a competitor who couldnt do the job for another three days. We are so grateful that he could get our house water and sewer back up and running so quickly! He was a real pleasure to work with. Thank you!!

Review 5 (2024-11-18 - Rating: 5)
Very nice and honest—our water heater stopped working on a Sunday. Bill arrived within 2 hours of my call and quickly assessed that it was an electrical issue, not a plumbing one. He easily could have said we need a new water heater but was very honest about the problem and didn’t even charge us for the visit!

Review 6 (2024-09-16 - Rating: 5)
Had plumbing issues and was able to get a same day appointment. They came within the time frame. Jonathan was friendly, professional, courteous, and knowledgeable. He identified the problem and fixed it quickly. I would absolutely recommend this company and would use them again.

Review 7 (2024-11-05 - Rating: 5)
The technician was very prompt with his arrival and had texted to let me know that he was 30-45 minutes out. William (Bill) got right to work diagnosing and subsequently fixed the problem. William was very polite and personable and kept me informed regarding the service process. An additional technician with camera equipment arrived and pinpointed the place of blockage and looked for any other potential line issues. This was a very good service experience. I can highly recommend Roto-Rooter.

Review 8 (2024-07-25 - Rating: 5)
Bill went above and beyond; to help me understand the actual problem with my tub drain backing up . Come to find out; I had a lot of damage to the drainage pipe system underneath my house. He still made an effort; to unclog the drainage pipe. Even though we had no success; his professionalism, knowledge, and kindness showed. This company is very lucky; to have such an incredible employee . 5 ⭐️ in my book. I highly recommend these guys.

Review 9 (2024-12-11 - Rating: 5)
Great, quick, and affordable service. The plumber, Bill, was nice and knowledgeable. He kept me informed as he worked, and the job was done quickly, on the same day, and even on a weekend. Thank you!

Review 10 (2024-12-03 - Rating: 5)
Upon discovering a leak in the plumbing under our townhouse, the Roto-Rooter technician lept into action to fix the problem and to immediately engage one of their water restoration specialists to address the damage the leak had caused. Both representatives arrived very quickly, were extremely polite, and did an excellent job explaining what needed to be done. Thanks to these two Roto-Rooter employees and their decisive and timely action, the damage done by the leak was minimized. I couldnt be more pleased with the way they went about doing their job and am totally impressed with their professionalism. The technician ran tests on our 14-year-old water heater and was honest enough to report that we didnt need to replace the unit just re-set the circuit breaker, saving us a considerable amount of money. There were a number of different plumbing companies I could have chosen to help in this situation, but I am VERY happy that I chose Roto-Rooter.

Review 11 (2024-12-23 - Rating: 5)
I was very pleased with the service provided to replace a water heater. The technicians were very professional and service was completed in promised time . I would highly recommend services of this company.

Review 12 (2024-10-21 - Rating: 5)
My family and I are very thankful to Jose for coming out on Saturday and within the hour because we had an emergency situation. He did his best to get the situation fixed we are very grateful to what he was able to do to fix the situation even though it was late when he left my home. Thank you Jose !!!!

Review 13 (2024-09-11 - Rating: 5)
Roto Rooter really did a great job today. I just called late yesterday and I got a technician today! Bill was able to discover why my dishwasher was holding water. He was thorough and quick! I will continue to call Roto Rooter for my needs in the future.

Review 14 (2024-09-17 - Rating: 5)
Jonathon was great! Knowledgeable, efficient, and kind while fixing our shower. Cleaned up after too. Will definitely be using him again in the future! Highly recommend.

Review 15 (2024-12-06 - Rating: 5)
Mr. Starkey was excellent. He was polite professional and informative. Also very efficient. I look forward to calling Rotorooter again.

Review 16 (2024-07-15 - Rating: 5)
I needed a plumber the same day and I didn’t want to pay a lot (be taken advantage of as many service providers will do). I was looking for good quality workmanship and great customer service with a warranty for the work done. I had someone come assess the problem without charging a fee, and I got a price that I could with with and use a coupon in less than 2 hours. Not to mention the plumber had the most charming Scottish accent that was rather pleasant on the ear. Thanks for solving my problem and helping me get back to washing!

Review 17 (2024-06-14 - Rating: 5)
My husband originally wanted to install the hot water tank himself (like most men do!). He was able to get this massive tank up in the attic however the were some issue with the valve, that he had question about. I already had cancel a panic service when my husband called me while away from work stating he would put it in when he gets back.After he put in he ask me to call them.The lady was so sweet she was able to put back on schedule for that day. He was there within an hour. I highly would recommend going Roto Rooter. Great service any questions we had, he was able to answer.

Review 18 (2024-12-04 - Rating: 5)
Mr.Starky was a great help he was very informative and answered all my questions! I would highly recommend Mr Starky for any drainage issues! He has great customer service and helped me better understand the drains within our house!

Review 19 (2024-09-17 - Rating: 5)
I had another great experience with Roto-Rooter. Jonathan was prompt, professional, courteous and efficiently got the job done. Id be happy to call him again for any plumbing services.

Review 20 (2024-12-01 - Rating: 5)
Starkey responded promptly to my emergency plumbing issue. He was informative, efficient, and effective. Certainly recommend his services.

Review 21 (2024-10-11 - Rating: 5)
Jose was very professional and kind. He took his time to explain what was wrong with my sink and did a great job fixing it. He was very personable as well. Great service.

Review 22 (2024-08-19 - Rating: 5)
Just had an excellent experience with Roto Rooter. I foolishly pored two half-packages of rice and barley down our kitchen garbage disposal, assuming they’d do fine. Instead, our disposal instantly jammed up and clogged the sink. Two hours of Sunday afternoon attempts to flush out the grains were completely unavailing.My spouse texted Roto Rooter, who promptly got back by text on Sunday evening, promising a Monday appointment. The next morning , a brief telephone call led to the arrival, 45 minutes later, of a very friendly, courteous, and knowledgeable technician. ‘Bill’ diagnosed the problem, went straight to work, showed me exactly where the clogs had developed, cleaned everything out promptly, and tested the system. I then mentioned a slow-running sink drain in our bathroom. Ten minutes later, Bill had likewise fixed that problem completely. The price, which Bill quoted before beginning his work, was fair, Bill was terrific— and my brother in Boston can’t believe my assurance that in the Triangle, great plumbing/drainage service can occur in less than a day.

Review 23 (2024-12-29 - Rating: 5)
Very professional. Absolutely wonderful work! Thank you so much for coming out on a Sunday and saving the day!

Review 24 (2024-08-05 - Rating: 5)
Jonathan was very helpful and knowledgeable. We called for one issue which he was able to resolve. Although we finished what we initially needed assistance with, he was very willing to look at another issue for us. We appreciate his expertise tremendously.

Review 25 (2024-07-09 - Rating: 5)
I’m always impressed with how quickly they can get someone out when any kind of issue is going on. We just had Jonathan come by within an hour of our call and immediately solve our problem. He was knowledgeable and gave us some great insight/advice!

Review 26 (2024-11-14 - Rating: 5)
Called Rotor Rooter this am! Broken toilet! Wouldn’t flush! Bill came an hour later! Great service! Bill got right to work! Very pleasant!

Review 27 (2024-12-15 - Rating: 5)
Good experiencia. The technician Starky was excellent. He explained things very well and was quick and efficient in getting the job done.

Review 28 (2024-07-25 - Rating: 5)
Absolutely satisfied with their process, speed and quality of the job done. We had a hole in our sewer pipe going down from the 2nd floor because of the displaced nail so it was an active leak if we tried to pull the nail out. Specialist came in same day in just 2 hours and patched it! Totally recommend the Company!

Review 29 (2024-09-26 - Rating: 4)
The providers were super kind and helpful, they even came out in a timely manner. The young man that came to help us was very knowledgeable and provided suggestions to fix the hole in my yard.

Review 30 (2024-12-17 - Rating: 5)
Our water heater broke and water leaked everywhere. It was Sunday morning, but the technician was at our house within the hour. They helped deal with the water damage, filing an insurance claim and they replaced the broken water heater.

Review 31 (2024-08-17 - Rating: 5)
Fantastic service. We called very late in the evening and John got here in 30 mins, immediately diagnosed the problem (clogged sewer main, causing back flow into the kitchen sink), and had it fixed in less than an hour.

Review 32 (2024-11-05 - Rating: 5)
I only use Roto Rooter for my plumbing needs and as usual the technician was great. Bill was professional, efficient and friendly.

Review 33 (2024-09-22 - Rating: 5)
Punctured a water line putting up shelving and called for a repair with Jonathan and Rotorooter. Less than and hour later he was here, accessed the problem and had it fixed in not time. Great job and great service.

Review 34 (2024-10-07 - Rating: 5)
Jonathan was incredible and personable. We enjoyed having him fix our garbage disposal. He was extremely competent.

Review 35 (2024-03-25 - Rating: 5)
Daniel did a great job . He waited about 2 hours more for the City of Durham to located shut off valve behind the trees. He was very patient.Thank you

Review 36 (2024-12-22 - Rating: 5)
Had a great experience with Starky today. He was kind, professional, and quick. Great job I would recommend

Review 37 (2024-06-23 - Rating: 5)
Bill demonstrated exceptional patience and great customer service skills. He took the time to explain everything thoroughly and was very supportive and understanding. I appreciate his excellent service. Thank you, and have a wonderful day.

Review 38 (2024-12-12 - Rating: 5)
The technician (Starky) was great! He got my plumbing issues fixed in a timely manner.

Review 39 (2024-09-07 - Rating: 5)
Excellent service. Johnathan was here before I expected and took less time than expected to complete my after hours job. I’m glad you guys were available this evening

Review 40 (2024-08-31 - Rating: 5)
Jonathan was so great! He took the time to explain the problem with our bathtub and possible solutions. He was friendly and professional.

Review 41 (2024-06-18 - Rating: 5)
Jonathan was prompt, polite & quickly solved our problem. The office was able to get someone out within 2 hours of my call. I hope we dont have any further issues but Roto Rooter will be who we call if we do!!

Review 42 (2024-06-16 - Rating: 5)
Plumber arrived at a good time and got my shower back up and operational. In addition he was able to tell me what went wrong and gave me some advice to how to keep plumbing maintained here and there. Excellent service all in all.

Review 43 (2024-11-27 - Rating: 5)
Starkey, my technician was very helpful and patient with me when identifying my plumbing issues. I would absolutely use them again!

Review 44 (2024-09-30 - Rating: 5)
We have a recurring problem that came up again yesterday. Jonathan arrived promptly today and persisted until he solved our issue. He took his time discussing things we can do to avoid unnecessary repetition. He also did a good job of cleaning up the mess.Im giving him an A.

Review 45 (2024-09-23 - Rating: 5)
Great service. Communication was on point. The technician was on time and was able to solve our dilemma quickly. Overall, very satisfied!

Review 46 (2024-07-14 - Rating: 5)
Jonathon was awesome. Very professional and knowledgeable. He was very honest and was willing to help me and not just make money. I’ll definitely use this company again

Review 47 (2024-10-09 - Rating: 5)
They came fast, fixed the problems and were out of here quickly. John was a huge help and very friendly. We love them.

Review 48 (2024-02-06 - Rating: 5)
Jonathan is fantastic! Had to schedule a same-day service (LOVE the online scheduling system, especially for a business!) He came within just a couple hours and was able to get our toilet functioning properly again. Weve used Roto-Rooter a couple times at our business and always pleased with the service we receive. Pricing is on the high end, but at least we know we can rely on prompt and quality service! Also - GREAT option for after-hours service. We dont like having plumbers here while we are open to the public, so its great to schedule evening or early service.

Review 49 (2024-05-07 - Rating: 5)
Very efficient, punctual and always aim to please. Great attitude and really listen to what you have to say. Always make sure the job is completed. Great company to call for help. I highly recommend them to anybody that I know. Have always had a great experience with rotor rooter. Mason was the best. He worked diligently to make sure everything was ok before he left my home. Again Thank you for your help. Greatly appreciated!

Review 50 (2024-12-09 - Rating: 5)
I dont need Roto-Rooter services often but when I do I always get great fast service. Solid and dependable.

Review 51 (2024-03-14 - Rating: 5)
Bill from Roto-Rooter was phenomenal. It was incredibly easy to request an appointment online and he responded promptly. When he arrived — right on time — he did a great job assessing the issue and offering solutions. I will definitely be calling again for any other plumbing needs.

Review 52 (2024-06-18 - Rating: 5)
The Roto-Rooter technician was able to identify and fix the issue in about 2 hours. He answered all my questions. I got same day service with a courtesy call 30 minutes prior to arrival.

Review 53 (2024-11-28 - Rating: 5)
Our sewer line was clogged, and Starkey did an excellent job of removing the tree roots that were the issue I would highly recommend him to anyone

Review 54 (2024-08-26 - Rating: 5)
I love Roto-rooter for the ease of scheduling appointments. The technician arrived promptly and solved the issue with my toilet.

Review 55 (2024-07-30 - Rating: 5)
This was my second experience with Roto Rooter and both times have been great. Jonathan was so helpful and patient. Will be calling again!

Review 56 (2024-05-27 - Rating: 5)
On “Memorial Day”, we were faced with a broken pipe in our kitchen ceiling leaving dripping water. My husband reached out to “Roto Rooter” and they rescued us (in more ways than one). We were impressed and highly satisfied with the work and repair of our problem. Specifically, Bill Logan, the repair worker was amazing! He not only repaired the pipe, he informed us throughout the repair and gave us valuable info. We also want to acknowledge, Brian Brock, the “Water Restoration Supervisor who also walked us through the “ Water Repair” process and helped us complete the paperwork for filing a claim with our Insurance Adjustor. So, if you need a reputable plumbing co, call “Roto Rooter.”

Review 57 (2023-12-31 - Rating: 5)
The whole team worked together to send in a plumber who helped to solve my water connection problem all the way through. The communication is good to keep their commitment. The price is fair and reasonable, following a standard code. The friendly knowledgeable plumber went above and beyond to finish his task.Im a very satisfied customer of their timely high quality service.

Review 58 (2024-04-20 - Rating: 5)
Our water heater had stopped working and we reached out to Roto-Rooter because they are always quick to arrive and detailed in their approach. The technician, Jonathan, spent about 2 hours trying to troubleshoot our gas hot water heater. He was able to diagnose the issue, but didnt have the specific gas control in the van. He tried what he could and couldnt get it working. He didnt charge us for the visit, so that was a welcomed surprise. Always my first call for plumbing issues! Thank you guys!

Review 59 (2024-09-18 - Rating: 5)
We had an excellent experience with William L. He was knowledgeable and thorough and his explanation of the issue and the resolution.

Review 60 (2024-05-28 - Rating: 5)
We had a leaky shower and Jonathan did a great job. He was communicative and friendly from start to finish and he did a great job repairing our issues! Yall need to give him a raise!

Review 61 (2024-12-13 - Rating: 5)
Great and prompt service from Starkey. I would definitely recommend and use their service again!

Review 62 (2024-12-12 - Rating: 5)
Starkey did a wonderful job, he was very professional and polite.

Review 63 (2024-02-27 - Rating: 5)
Bill is the best! Very professional and puts care into his work. He did a great job replacing my houses pressure reducing valve. He has also helped me replace my kitchen garbage disposal and fixed leaking toilets. 10/10 would recommend

Review 64 (2023-12-22 - Rating: 5)
Jonathan with Roto-Rootwr came out after hours and arrived quickly, immediately assessed the problem and offered a solution at a reasonable price. He worked with us to take care of our plumbing emergency and did quality work. I would recommend working with Jonathan again in the future!

Review 65 (2023-12-30 - Rating: 5)
Great service—fast, efficient, friendly, and took care of our plumbing issue with no trouble on the same day I called. I knew my family was in good hands with Damon. He explained what the issue was and how he was able to correct it. I hope I don’t have plumbing issues again for a while, but I’m also so glad to know I can count on the Roto Rooter team to help me again next time!! Thank you!

Review 66 (2023-12-23 - Rating: 5)
Daniel was incredible. He showed up late a few days before Christmas and helped us get fixed after another company left us high and dry with some real issues. We have always had a great experience with this company and recommended Daniel. He is thorough and a very nice guy.

Review 67 (2024-09-16 - Rating: 5)
Needed someone to come quickly and help me find the source of the water leak and they did just that. Very responsive and helpful!

Review 68 (2024-03-23 - Rating: 5)
Great service and Jonathan really helped me fix my leaky shower head. He was done in 30 mins. Only thing was the price was a bit high for 30 mins of work. Other than that, I’d still use them for any pluming situation because they were fast effective and now I know they work into the nights all days of the week until midnight.

Review 69 (2023-10-25 - Rating: 5)
Johnathan and Erik were my service technicians and let’s just say they were awesome! They got the job done same day and were very professional and informative. I really appreciate the great service that they provided. I will definitely use Rotor Rooters again.

Review 70 (2024-04-01 - Rating: 5)
Job was very well done! The plumber from Roto Rooter was knowledgeable, polite and answered all my questions. We are very pleased with the overall experience of having a professional plumber who identified the problem quickly and replaced the garbage disposal .

Review 71 (2024-03-25 - Rating: 5)
I was told that they would come within 4 hours. They came within 30 minutes! The tech, Sander, was friendly, professional, knowledgeable, and informative. I have another, larger job I need done in the future, and I hope to have him back for it. Thanks, Sander and Roto-Rooter!

Review 72 (2023-10-09 - Rating: 5)
Professional, great service in an emergency situation on a Sunday evening! Daniel diagnosed the issue and even took time to educate me on what he knew the problem to be. He had a solution right away and fixed our hot water heater leak within minutes. Highly recommend the quality work of Roto-Rooter.

Review 73 (2024-12-03 - Rating: 5)
Starkey was fantastic. He solved my problem efficiently and was even early!

Review 74 (2023-11-09 - Rating: 5)
We had an issue with our house’s main water shut off valve. Erik and team were able to come out within 24 hours and took care of the issue. They were on time and provided efficient service and made sure my wife and I were happy with the results.

Review 75 (2024-01-30 - Rating: 5)
I have just had a new water heater installed by Jonathan Kraemer. Everything went perfectly! He was on time, professional, very patient, and answered all my questions.I have used Roto-Rooter for decades and love the service!!!

Review 76 (2024-09-22 - Rating: 5)
Jonathan was awesome! Came in, diagnosed the issue and fixed it with one hour. 10/10

Review 77 (2023-12-01 - Rating: 5)
Damon arrived quickly, had the problem figured out and rectified very efficiently, and I was back to having functional plumbing within mere hours of the issue occurring. I couldn’t be more pleased with the service I received. Damon clearly knows what he’s doing and he’s a friendly guy that’s easy to talk to. Great experience overall.

Review 78 (2024-02-22 - Rating: 5)
Excellent prompt service when our water heater was on the Fritz. It ended up being an electrical issue, but because a technician was at my house one hour after we called, we were able to solve the problem quickly. Will call again!

Review 79 (2023-09-12 - Rating: 5)
We are very happy with the service we received from Kyle Cory. The service was excellent. He was personable and professional. Kyle quickly diagnosed the issue, did the work and it solved our problem. He represented Roto Rooter with great dignity and quality work. I will definitely call Roto-Rooter if I ever have another plumbing problem. Thanks again Kyle. The Cannons

Review 80 (2024-12-06 - Rating: 5)
Technician was very polite & professional. Displayed a high level of knowledge

Review 81 (2024-12-29 - Rating: 5)
Very great work! Starkey went above and beyond!

Review 82 (2023-12-29 - Rating: 5)
Damon is a first rate plumber when you have a major plumbing issue that needs solving. We had a few friends with plumbing knowledge and a couple of plumbers try to fix our problem before Damon without success. Damon’s determination to help us was apparent from the start. Add to that his friendly approach and communication at every stage of what he was doing, gave us confidence we had found someone to solve our plumbing problem-and he did!We highly recommend Damon and Roto- Rooter.

Review 83 (2023-12-19 - Rating: 5)
Erik, is AWESOME!!! Very professional, and kind. He came and fixed our kitchen sink and provided advice. We are very satisfied with our service. If you ever need plumbing services, please contact roto rooter!! We are glad we did!

Review 84 (2023-07-20 - Rating: 5)
Kyle did an awesome job handling our plumbing issue. He gave great recommendations, was polite and worked hard to resolve our problems. He was the best plumbing technician that I have ever met. He does an excellent job representing Roto Rooter. I will choose your company again because of his professionalism.Thank you, Lisa Stokes

Review 85 (2023-10-11 - Rating: 5)
It’s amazing how quick the staff at Roto-Rooter came to help me with my tub, bathroom sink, and kitchen sink! I needed their wisdom and insight to help me understand what was wrong. Wayne was professional when he arrived and displayed a caring heart and did an awesome job! Highly recommend this company to one’s in Durham! Thank you :) :) :)

Review 86 (2024-05-23 - Rating: 5)
After water spilled out of my attic and seeped through two floors and into walls. Jonathan was a sigh of relief. He came with knowledge and humor to lighten the mood. Great guy and very knowledgeable. 👍🏽👍🏽👍🏽

Review 87 (2024-03-01 - Rating: 5)
Received prompt and excellent service from Roto Rooter for a stubborn and difficult sewer line stoppage in my home during February of 2024. Highly recommended ! All team members who responded and assisted in any way were knowledgeable, courteous and highly professional.

Review 88 (2024-07-05 - Rating: 5)
Jonathan was awesome! Very nice and professional. Will definitely request him again!

Review 89 (2024-09-07 - Rating: 5)
Jonathan provided fast and friendly service. He also educated me about my system and how it works.

Review 90 (2024-12-22 - Rating: 5)
Starkey was great. Fixed everything in a flash. Many thx.

Review 91 (2024-05-12 - Rating: 5)
Today is Mother’s Day. Company called with an eta and sent plumber out. He was very knowledgeable and professional. Cleaned up as he went along. Explained what was going on and remedied the building clog not just the apartment. Thank you Jonathan!

Review 92 (2024-11-27 - Rating: 5)
Quickly arrived at a diagnosis and a much better one than I had feared.

Review 93 (2024-07-14 - Rating: 5)
Efficient service at a fair price. I had my main line pumped and they also used a camera to determine the root cause is a root.

Review 94 (2024-06-09 - Rating: 5)
Very helpful and professional; came first thing on a Sunday morning to help us with an emergency, and was prompt in helping set up the next steps in addressing our plumbing issues.

Review 95 (2024-07-29 - Rating: 5)
Awesome Technician came out and fixed our issue in 5 minutes flat!Thank you Jonathan K!

Review 96 (2024-01-04 - Rating: 5)
Damon was great! Explained the issue and did his best to keep the cost reasonable. He also showed me what had happened and walked me through the process. Personable and great at talking through the process.

Review 97 (2023-09-02 - Rating: 5)
I woke up the Saturday before Labor Day with water coming from my first floor dining room ceiling. I called 5 different companies (including one I had used for previous emergencies) and none could come until the Wednesday after Labor Day. A neighbor recommended Kyle with Roto-Rooter. He was prompt, professional, and kind. He explained things in layman’s terms for me to understand and showed me every step of the leak discovery process. His vast knowledge of plumbing made me feel like i was in great hands. He was extremely conscious of his work area and the mess required to find the leak. He helped move anything in the way of potentially being damaged. At one point, my 2 very large (but extremely kind) dogs came in from outside through their doggy door. Kyle was cool, calm, & collected around them and they loved him. From now on, I will only use Roto-Rooter and will specifically request Kyle.

Review 98 (2023-10-02 - Rating: 5)
I had an emergency on a Saturday afternoon after one of the outside pipe broke. I wasn’t sure how long it was going to take for some to show up but Erik text me within a few minutes and was able to show up within 45 minutes after I called! The price was reasonable for an emergency plumbing and he was very professional and fast!

Review 99 (2023-12-01 - Rating: 5)
The dentist office where I work has had problems with our plumbing twice now. I called Roto-Rooters the first time and they were so awesome that I called them the second time. Once again they got the job done and we’re extra helpful by trying to figure out why this keeps happening. Thanks again Damon

Review 100 (2024-06-22 - Rating: 5)
The leak from my ceiling started at 7:55 pm and he was here before 8:30! It was fixed a little before 9:00! What can I say but...WOW! Ill call them any time I have a problem from now on!

Review 101 (2023-09-23 - Rating: 5)
Mason at roto-rooter was was great. Very professional and friendly. Went above and beyond to help and fix my problem. Response time was excellent as well. Kept me informed on everything he was doing and explained it.

Review 102 (2024-01-03 - Rating: 5)
Had an emergency leak under the house. Called RR. Quick response time, fast repairs. Erik was very polite and helpful. Highly recommended him and Roto-Rooter.

Review 103 (2024-12-06 - Rating: 5)
Had a very knowledgeable plumber, Mr. Starkey. Helped my find the source to my problem

Review 104 (2023-11-18 - Rating: 5)
There was a sewer issue in the complex where we have a small business. The two people working on it (Wayne and Dave) did a great job. They were thorough and explained the situation very well. They also were more than willing to take the next step to absolutely identify the source of the problem. Thank you.

Review 105 (2024-03-12 - Rating: 5)
Jonathan from Roto -Rooter was timely and was able to diagnose the situation with my garbage disposal and went over the options and the associated costs. He was able to resolve the situation quickly and without any mess.

Review 106 (2023-12-06 - Rating: 5)
Not many housing emergencies worse than a busted water heater as temperatures start feeling wintry! Unfortunately, due to my Apollo unit being almost pre-hostoric, Starky at Roto-Rooter explained that hed need some genuine parts from the manufacturer and that itll be a few days for the part to arrive(this was after coming out same day!). Nevertheless, Starky and the Roto-Rooter team maintained communication over the weekend, provided a date for fixing, and executed the fix within an hour and a half on my beast of a unit. Thank you so much for restoring the warmth in my house Roto-Rooter!

Review 107 (2024-06-09 - Rating: 5)
Jonathan Kraemer did an awesome job. He explained everything to us and was very upbeat and happy to help us

Review 108 (2024-09-18 - Rating: 5)
Technician came and was very responsive to issue that were being experienced. Offered a solution that fixed the problem.

Review 109 (2023-12-18 - Rating: 5)
We had unserviceable shower faucet failure. RotoRooter had a plumber out the same day to assist and when they couldn’t fix the issue due to the complexity of the failure, they had another plumber out first thing in the morning and he did not quit until the shower faucet was fully repaired.

Review 110 (2022-02-05 - Rating: 5)
This was our first time using Roto Rooter and it was great. The technician that came out, Aaron, was super helpful. He took the time to explain things to me and walk me through the different options of water heaters, what would work well for our home, and the difference in models. When he came back out to install our new choice he was super efficient and professional, along with the tech that came with him (I don’t remember his name, sorry!). They did the work in the amount of time they had promised and cleaned up after they were done. Lastly, Aaron came out a third time to meet the City inspectors and his job passed with flying colors. I’m sure it was the attention to detail that he had throughout the job. Would highly recommended to anyone looking for a new plumber.

Review 111 (2020-09-12 - Rating: 5)
My service repair began with my technician calling me to notify me that he was on the way to my home. He arrived on time as scheduled, and began to determine what my issue was. He educated me on what my issue was, and worked quickly to repair my leaky drain, and cleaned up after himself once the repair work was done. He was very professional and courteous, and took all of the necessary precautions to protect me and my family during this COVID19 pandemic. My technician was also thoughtful enough to provide me with an estimate of the total cost of my repair before starting. I really appreciate the service I was provide it today and I look forward to using Roto-Rooter for my future plumbing needs. They make plumbing repairs a breeze!! Thank you to my technician Travis, and the entire Roto-Rooter staff!

Review 112 (2024-06-24 - Rating: 5)
Bill was very helpful in diagnosing our low water pressure issue, walking us through it, and offering help and advice!

Review 113 (2023-05-04 - Rating: 5)
David was early & did great work! He was professional & friendly. He was able to diagnose a problem I’ve been having with my toilet for years & fix it quickly! Will definitely be using them again!

Review 114 (2024-01-19 - Rating: 5)
I had an emergency clog and the company with whom I had an annual maintenance contract with could come for 2 days. Roto-rooter got to my house in 3 hours and had the main drain cleared in less than an hour! Yay, Roto-rooter!

Review 115 (2022-08-10 - Rating: 5)
We had a great experience with Rotorooter. Damon arrived on time and did extensive detective work to help clear our drains. He was extremely friendly and professional. I will definitely use their services again and would recommend them to other customers!

Review 116 (2022-05-05 - Rating: 5)
Came on time and made the repair quickly. Pricey compared to previous quote by about $400 but couldnt get the work done from the previous company until next week so really had no choice as we had already been without the use of the 2nd shower for a week.Job well done though and tech was very friendly and knowledgeable and took his time explaining what was needed and that it would take a while (3-4 hours) hence the high cost for labor.Bottom line, it was done quickly and properly so cant complain too much about that. Plus Roto Rooter is well established and has a good reputation.

Review 117 (2022-12-31 - Rating: 5)
Cory did an awesome job! Pleasant experience and great job on repairing the leak. Left the space neat and clean. Explained the problem as he was working. He also arrived on time...now thats more than you can ask for! If Cory had to leave to get a part he needed, he went and came directly back to working on the issue ! Cory thanks so much for a job well done!

Review 118 (2023-11-07 - Rating: 5)
Damon with Roto-Rooter was extremely nice and very helpful. Our sewer pipes were in bad shape, and he spent a lot of time jetting them and helped our five unit community figure out where and how our sewer lines are connected. He helped us identify exactly where and what the problems were and his recommendations for what to do about them.Not all companies are created equal - if you have a sewer backup due to roots in your lines, call Roto-Rooter. A local company tried to upsell us on a single unit’s line repair for $13k. Roto-Rooter did not try and upsell us and said often you can manage roots with clay pipes by jetting them once a year. This will be our solution, and we will be using Roto-Rooter exclusively moving forward because they are trustworthy and have not tried to take advantage of us.

Review 119 (2024-04-17 - Rating: 5)
Bill was on time very friendly and answered all of my questions. He got the garbage disposal working perfectly and even cleaned out my faucet hose nozzle. He’s the best!!

Review 120 (2024-06-16 - Rating: 5)
Bill was able to come in and solve my issues with my kitchen faucet - it works better than would have ever expected.

Review 121 (2024-03-17 - Rating: 5)
We had clogged sinks, washing machine drains and shower drains.They were able to come out in less than 2 hours after I called (on a SUNDAY!!) and fix the problem.

Review 122 (2023-10-18 - Rating: 5)
Wayne was wonderful. He solved the problem of a construction worker putting something in toilet . I am grateful for his professionalism, hard work and giving me education in my pipes and how to maintain it. Highly recommend and most most grateful

Review 123 (2021-08-30 - Rating: 5)
Easily made an appointment online. Dispatcher called early to let us know when he would arrive. Travis arrived exactly at the time estimated. He quickly and thoroughly assessed our ongoing problem. Then, he did what many other plumbers have not be able to do - he actually figured out what was wrong (the underlying problem) and fixed it!! Travis was friendly, honest, and expedited the job quickly. His recommendations were very useful. He was one of the best plumbers we have ever had come out to the house!

Review 124 (2022-08-22 - Rating: 5)
Austin with Roto Rooter did an amazing job replacing my leaking water heater and his professionalism and customer service was truly exemplary to say the least. Austin did not only do the installation but was insightful and willing to educate me on the issues that needed to be address, as well as patiently explain to me how the overall system operated so that I was better prepped for my own preventative maintenance. I got way more than a new water heater but knowledge about what makes it tick.In addition to his openness to educate he was overall genuinely easy going and a joy to talk with. He made the whole experience which normally would be aggravating and overwhelming more personable and engaging. I could not speak highly enough to my friends and family about the experience and the superb service that Austin provided. I hope to avoid any future plumbing issues in the future but without a doubt I know who to call when it occurs.

Review 125 (2022-08-14 - Rating: 5)
Ryan Hirsch was as respectful to me as he was to my husband - a rare thing with servicemen, unfortunately. He also took care of our busted pipe quickly, and for a reasonable price. He assured us that someone from their water damage restoration team would be in contact tomorrow morning. Very happy with this service!

Review 126 (2023-10-31 - Rating: 5)
Marco arrived on time and got right to work on my VERY clogged kitchen drain. We recently moved into our house and it appears the clog was due to old galvanized pipes and the previous owners putting who-knows-what (quite possibly grease) down the drain… so it was a messy job, but Marco was positive, friendly, and professional throughout the whole ordeal. Very grateful!

Review 127 (2022-02-02 - Rating: 5)
We recently moved into our house and inherited an issue with a pipe. We called, and Austin was at our house within a couple hours. He was very helpful and spent extra time explaining our issue to me. He was very thorough inspecting every potential issue until he found the problem. He helped us decide how to handle it, and was very professional throughout the inspection. He will repair the issue, and I trust he will continue to do a professional and careful job. Looking forward to putting this issue behind us and we feel like we are in knowledgeable hands. We will definitely recommend to a friend.

Review 128 (2024-05-10 - Rating: 5)
Emmanuel was awesome. He found the problem and explained the solution. He was respectful of our home and didn’t leave a mess.

Review 129 (2023-05-11 - Rating: 5)
Will arrived quickly and was very personable, professional, and finished the repair in a timely manner. He was very engaging with our two little boys who were intrigued by the whole process, and he was happy to explain what he was doing. It was a pleasure doing business with him.

Review 130 (2018-03-03 - Rating: 5)
I am very pleased with Roto-Rooters customer service today, for they accommodated me due to my having a not-so-reliable technician initially assigned to my work order. The technician that serviced my plumbing issues today was Junior and he was exceptional! He exhibited professionalism, reliability, friendliness, and was very knowledgeable! I would recommend his service to everyone that I know. Thank you Junior for coming to my rescue!! Youre awesome!

Review 131 (2021-03-23 - Rating: 5)
Our drain was stopped up and Justin came out and worked on the issue, then called in a drainage specialists, Erik, that not only cleaned out pipes for potential issues but identified a filter part that was actual issue and because others had tried and I already invested hours and dollars Erik did not charge me an additional service fee. My experience was awesome and they will be my first call for any issue going forward. They worked as a team, the dispatchers were on point with scheduling and my overall experience was great

Review 132 (2022-07-21 - Rating: 5)
John came out to discuss our options for a new water heater. He was knowledgeable and helpful in explaining the details, and I decided to go with his recommendation. Better yet, he and his team were able to install the new water heater the very same day even though that was not originally the plan!

Review 133 (2022-09-11 - Rating: 4)
Adam arrived more than two hours earlier than promised. Our toilet would not stop running so the sooner we stopped flushing money down the toilet the better. Appreciated that, but was a little stunned by the quote of $600 labor for work that was completed in under 30 minutes. I was immediately given a 50% “discount” which was designed, I’m sure, to make the $300 dollar charge seem low. Still, I was thankful that they were available on a Saturday only hours after I called and Adam cheerfully delivered exactly what we needed.

Review 134 (2016-09-29 - Rating: 5)
John (Tech 3956) was wonderful. He arrived within an hour of my service call. Diagnosed the problem very quickly and fixed it within a reasonable time frame. He was very personable and knowledgeable. He did a great job of helping me to understand the problem and how he would fix it. He did an excellent job replacing our water heater. I would definitely use (and recommend) Roto-rooter plumbing and drain services again!

Review 135 (2023-04-27 - Rating: 5)
I recently called Roto-Rooter to help me with a water leak. I was convinced there was going to be the need for total renovation of 1 bathroom and a closet on the 1st floor would need renew drywall and light fixtures. I was so happy to learn that the damage was minimal, and only need to dry out the areas and replace a small area of floor boards. The plumber who came did a great job of explaining that my son simply needs to keep the water in the shower and things don’t need to be ripped out or replaced. Then, Roto-Rooter sent a restoration specialist who examined the areas with state of the art water damage detection and took the time to ensure I knew how to fix it myself, I’m handy and this is really a very simple repair. Fanning out the areas then I’ll repair.There was zero fee, no service fee, no fee for examination of both affected areas.Genuinely recommend R-R Raleigh.Thanks.

Review 136 (2023-05-03 - Rating: 5)
Josh is amazing. He helped me be calm with the situation from afar.*Edit I worked with Peter yesterday. He was discreet, ever so kind, no judgements, and got me the information needed to assist my project. Sorry guys, I WILL be calling again.

Review 137 (2023-09-08 - Rating: 5)
My husband worked with Kyle to help solve a leak issue that we had in our house. Kyle was super helpful and knowledgeable in working to source the leak, which turned out to be an incredibly atypical problem. 10/10 would recommend. Thanks Kyle!

Review 138 (2022-07-23 - Rating: 5)
Ryan was excellent! He came over quick and assessed the situation rapidly. He was patient and explained my charges before he started doing anything so I didn’t end up with some crazy bill and no way to pay. Very kind and professional. I would call this company again!

Review 139 (2024-11-02 - Rating: 5)
Great service!…Jose did a superb job!…thank you

Review 140 (2024-12-01 - Rating: 5)
Mr. Starkey was very nice and knowledgeable. Although the issue could not be fixed by the company, he told me exactly who to contact, to get my issue handled. Thank you for all your help

Review 141 (2022-08-25 - Rating: 5)
I worked with Adam today and he was excellent the whole time we were together. So friendly and explained everything he was doing very clearly. I had a great time with Adam and he helped fix the leak in my broken shower to perfection! I will definitely call them next time I have an issue!

Review 142 (2021-11-06 - Rating: 5)
Everyone I dealt with was incredibly kind and helpful at a very tender time in my life. I felt they were professional, caring, competent and trustworthy. Qualities I hold in high regard. It was a pleasure dealing with Erik Bradley and his associates. I look forward to finishing up this water leak remediation and repair in a timely manner. Will use them again if necessary- though hope I won’t need their services anytime soon. Recommend without hesitation.

Review 143 (2024-04-27 - Rating: 5)
Tristan and Todd did an excellent job fixing my water leak they were very efficient and quick at what they do if I have another issue I know who I will be contacting

Review 144 (2021-12-18 - Rating: 5)
The service guy Adam was very informative and honest. He was also very polite and professional. I had to reschedule due to personal reasons. It was great working with him. I look forward to getting my issue resolved as soon as I am able to do so!!

Review 145 (2021-11-27 - Rating: 5)
Justin was very knowledgeable and professional. We had a leak at the connection to our whole house water filter. He explained what needed to be done and did the work very quickly because he had all the parts he needed on his truck. I highly recommend this company and especially Justin.

Review 146 (2021-08-12 - Rating: 5)
Everyone from this company was so kind and professional. From customer service people to the ones who came to our home. They were very transparent and did not try to milk the situation if it didn’t call for it. Doc was very knowledgeable and straight to the point, you could tell he had our interests in mind when dealing with the insurance company. The same can be said of Travis he was very kind and explained things plainly. I will definitely be using them again for any plumbing issues.

Review 147 (2016-11-14 - Rating: 5)
Tim, our service technician, was extremely helpful and friendly. He spent over 4 hours trying to unstop a clogged pipe at my Grannys house on a Sunday evening and maintained a very professional and cheerful attitude. He was so nice and polite to my 90 year old Granny and really explained to her what he was doing. She was so relieved that Tim was able to come so quickly when we made the service call earlier in the afternoon. We highly recommend their services and the price was very reasonable for the amount of work and length of time involved in the repair.

Review 148 (2023-06-07 - Rating: 5)
Jason was fantastic. He quickly diagnosed the issue and resolved it for us. He took the time to explain the issue to me and was helpful and kind. And he also cleaned up behind all the work and Im grateful.

Review 149 (2023-12-18 - Rating: 5)
Daniel showed up in a BIG way for my family today! He was thorough, respectful, knowledgeable, professional and super helpful! He answered all of our questions and left our home with a solved problem! Thanks Daniel!

Review 150 (2022-06-17 - Rating: 5)
The service provided was to replace pipes supplying the gas log fireplace. The exterior piping was severely corroded. The serviceman did a thorough and very professional repair, attending to all aspects of the replacement, improving the safety as well as the appearance of the gas line supplying the fixture. He was knowledgeable, polite, thorough, and took care to be sure that I understood what was involved and that I was satisfied with the work once completed.

Review 151 (2021-07-27 - Rating: 5)
Simply amazing!!! I had Tim come out to unclog line to sewer. He was exceptional. Professional, knowledgeable and willing to do anything to fix our problem. I plan on calling the main Raleigh office to tell them in person how gracious we are for his service. You’ve got a great employee. You should be proud!!

Review 152 (2023-10-07 - Rating: 5)
Kyle was super knowledgeable and honest. He got my issue resolved quickly. I will not hesitate to contact Roto Rooter again if needed.

Review 153 (2023-02-01 - Rating: 4)
Ran into problems when having a new washing machine delivered and installed. Technician arrived within 30 minutes of the call. Explained everything, and was very kind. Cost was a bit steep, but overall a good experience!

Review 154 (2022-05-24 - Rating: 5)
Words cannot express how grateful I am to have clear hot water on the same day as the initial visit. My technician was prompt, attentive and professional. I suspected that something was wrong with my water heater - my tech confirmed my suspicions and gave me options on how I’d like to go forward. I opted for the expensive “let’s replace the whole thing” thinking it’d take days before I could use the hot water again. Not with Roto-Rooter… they replaced my tank the same day! No delay?! Yes, please! This exceeded my expectations immensely! The technician completed the entire job -removing my old tank from the attic and replacing it with a new tank all in one day without an initial consultation like their competitors! I highly recommend them to anyone needing repair or a full replacement fast!!!

Review 155 (2022-01-08 - Rating: 5)
Great technician. I would highly recommend him. Easy booking. They gave a 4 hour window of service and still missed it by 2 hours. They called after missing the scheduled service window and offered to reschedule but if you wait that long you want your service. I would encourage others to shop around for more timely providers.

Review 156 (2022-06-14 - Rating: 5)
We had a cracked toilet that was leaking, I had a few issues with the replacement toilet, but the General Manager reached out to me after my initial review, sent a tech out, and replaced the toilet. He and the tech were very attentive and did everything they could to rectify the situation. I appreciate the excellent service and will use Roto-Rooter again.

Review 157 (2023-12-22 - Rating: 5)
We rely on RR to service our four clinics in the triangle area. Working with little kids you never know what might end up in the commode but I’m always able to get fast and efficient service with the RR team. Thank you so much!!

Review 158 (2023-07-04 - Rating: 5)
Roto-rooter did a fantastic job on a leaking toilet that I had on the Fourth of July. Nyshiem was a knowledgable and personable individual. He took the time to walk me through our options and broke down the cost for each option. He got the job done efficiently and effectively.

Review 159 (2020-09-15 - Rating: 5)
The dispatcher gave me a very accurate assessment of when a plumber would be available (late evening), gave me progressive reports as evening went on and finally another call when he was enroute. Similarly the plumber (Justin) texted when he was on the way and arrived at the prescribed time. He was quick and courteous making his assessment and cost estimate. The next day he arrived at the scheduled time with all materials and went right to work. The team took care to protect all flooring, and cleaned up the work area. Both servicemen wore PPE and observed COVID precautions which I appreciated. Very pleased with the work. Justin Rocks!

Review 160 (2024-05-25 - Rating: 5)
Had a water filter plus uv installed. It was quite a creative process and it took 4 hours to complete. It was quite an impressive bit of work done.

Review 161 (2022-10-19 - Rating: 5)
The company answered right away when we had a issue with our sewer. The technician, Darius, was on my front door 2 hours after my first call. He was on point identifying the problem and solving it for us. We were very happy with the efficiency provided.

Review 162 (2021-12-15 - Rating: 5)
Connor did a great job, friendly, professional, on time, had the problem figured out quickly and went right to work fixing it. Would definitely recommend.Adding to the review, since the damaged pipe caused extensive damage, great job from Charles, Darrell and the water mitigation specialists, as well as from Adam for repairing another pipe. Hopefully thats the end of this stuff, but these guys were all great for professionally managing a big problem.

Review 163 (2023-12-23 - Rating: 5)
Service was quick and easy! The plumber was friendly and did a great job. Would definitely use them again for any future plumbing needs.

Review 164 (2024-12-04 - Rating: 5)
GREAT SERVICE CAME AHEAD OF TIME FRIENDLY TECH WILL BE CALLING WHEN EVER I NEED THEN AGAIN!!

Review 165 (2024-11-12 - Rating: 5)
Great work! And thanks for coming out on a Sunday for a lengthy job.

Review 166 (2021-12-14 - Rating: 5)
Overall very good experience. Was able to get service provider out the following morning (

Review 167 (2022-01-18 - Rating: 5)
Very thorough work and explained everything to me before, during and afterwards. He worked hard and went above and beyond to get us back up and running, including getting someone else to come out with a camera/different equipment to finish the job. I was very happy with my services received.

Review 168 (2020-06-25 - Rating: 5)
Hutch came out within 1 hour of my call. He was able to come back the same day and replace my water heater. He was super nice, great manners and very professional. He stayed until 9:00pm to get us back in business. I would highly recommend him and Roto Rooter.

Review 169 (2021-10-16 - Rating: 5)
Excellent service! Our plumbing needs were met, with timeliness and courtesy from the plumber. He also left our home clean when he was finished with his work. Roto-Rooters phone reps. are also very attentive to ones needs, and their communication is excellent and timely!

Review 170 (2022-06-01 - Rating: 5)
Damon was terrific and totally knew what he was doing trying to figure out the rather complex drainage system off my downspouts that were installed under patio and concrete. Diagnosed it and made sure he had everything cleaned and repaired. These things are never inexpensive but for all he did, I felt it was reasonably priced and he did a job we would never have figured out. It required a professional. Highly recommended.

Review 171 (2024-12-07 - Rating: 5)
Starky was great. He was able to quickly diagnose the issue and provided additional consumer education.

Review 172 (2024-07-04 - Rating: 5)
William Logan is amazing! Very friendly and helped me with my plumbing issuses.

Review 173 (2019-01-28 - Rating: 5)
Our house had flooded due to a clog in the sewer main. Joe was out in 30 minutes and took care of it speedily. He was professional and absolutely put us at ease the minute he arrived. He did a great job and we will definitely recommend him!

Review 174 (2024-09-27 - Rating: 5)
Fast response! Called at 5:00am and had a tech on the way at 7:30am. Solved the problem quickly! Very responsive and very much appreciated their quick assessment. Will definitely call again if I have any issues!! Thank you Starky!

Review 175 (2022-08-16 - Rating: 5)
Service Tech Erik B. came by promptly and made the decision easy to have him take care of the job. He helped me understand the cause of the issue, what he did to fix it, and was transparent about the pricing. The issue was resolved quickly and efficiently.

Review 176 (2024-11-13 - Rating: 5)
Bill was great help and went above and beyond to ensure all the issues at our office were fixed! Definitely recommend.

Review 177 (2022-05-22 - Rating: 5)
Both the plumber, Justin, and the water damage mitigation specialist, Brian, were excellent! They were professional, kind, and got right to the work both finding and stopping the leak in a wall within my home. It was in a difficult spot to find, but they were diligent and extremely careful when making sure the leak was fixed regardless of its location. Excellent service all around.

Review 178 (2021-05-21 - Rating: 5)
I work in an interior design studio and our plumbing has never worked properly. A week ago we had someone come out and “fix” the toilet, however it only worked for a few days. When Eugene with Roto Rooter is came out today he not only fixed it but was honest and told us we really need a new toilet. It is always a great experience to work with kind, smart, and honest people. Thanks Eugene!

Review 179 (2024-03-23 - Rating: 5)
Jonathan did an excellent job. He was efficient and professional. I recommend him without reservation.

Review 180 (2022-08-10 - Rating: 5)
I’m so appreciative Roto Rooter was able to come asap on a Sunday, when I was surprised with a flooded first floor! They were great, too things in hand, helped me understand the prices and just what they do, returned 8 days in a row to rip up flooring, remove furniture and fixtures, dry and sanitize the home. Very responsive, VERY helpful.