Roto-Rooter Plumbing & Drain Services in Knoxville

Review 1 (2022-04-21 - Rating: 5)
Absolutely amazing quality service. They sent someone within an hour of my phone call. The plumber they sent was Tim Brooks, and he was beyond helpful. We just loved him. Outstanding customer service from Tim and the entire company. We have lived in Knoxville in our home for six years, and had many home repairs done on many aspects of our home. This is by far the best service experience that we have had. No need to look any further, this will be your plumbing service for life.

Review 2 (2023-11-10 - Rating: 5)
The technician arrived and quickly got to work, and the main line clog was taken care of in a matter of minutes. I really appreciate the quality, speed, and cordiality of the technician.

Review 3 (2022-05-31 - Rating: 5)
Tim helped me clear my storm drains; we kept trying different methods until it worked; exceptional customer service and troubleshooting. He was friendly, creative, and persistent. I will definitely use this team again!

Review 4 (2022-03-30 - Rating: 5)
Tim was great! He was very friendly and professional. He showed up on time, told me what I needed and an estimate upfront before he started on the work. The total came out very close to the estimate. Based on this interaction, I would highly recommend Roto-Rooter of Powell.

Review 5 (2022-04-01 - Rating: 5)
Repairman was easy to to talk to and listened intently to what I was describing. Took him all of a couple of minutes and he knew what the problem was and how to fix and even told me the cost of the repairs. He performed the repairs and put everything back in its place.

Review 6 (2019-09-30 - Rating: 5)
I had a different plumbing company come to my house a few days ago. they were supposed to be there at 12. didnt show up until around 6.didnt even call me to say they would be late. wasted my whole day. the next day my drain was clogged again. i called them and asked if they could come back for free since it had not even been 24 hours yet. they refused. i should have called rot rooter the first time. they got here right away and fixed the problem. they gave me a gallon of drain cleaner. they also said if the problem happened again within 90 days, they would come back for free. only roto rooter for my plumbing from now on. great job!

Review 7 (2022-05-11 - Rating: 5)
Tim kept working at finding the blockage using more than one access point. It turned out the blockage was in the line outside the house which is unfortunately hard to access the way our plumbing is configured. He then used a camera to see that there is a problem in the line. He is a problem solver, and also polite, tidy, and considerate too. Much thanks!

Review 8 (2019-08-25 - Rating: 5)
Dave fixed our problem wed had on and off for years. Other plumbers from other companies couldnt fix it or didnt seem to know how. Other plumbers wanted to rip out all our plumbing and redo our whole house. Dave fixed it in less wasthan a day and was respectful and knowledgeable. Thanks, Dave!

Review 9 (2020-08-14 - Rating: 5)
We had a blockage in the line running from our basement restroom to the septic tank. The gentleman from Roto-Rooterthat came to help, (Chris Cox), just couldn’t have been any nicer or helpful! He got us “going” short term. He took the time to explain the problem, and recommended a permanent fix. We are going to ask for him to do this, when he’s available.This employee of Roto-Rooter, is simply a good person that knows his business! I’ve dealt with a lot of folks, over too many years, few have been as knowledgeable, honest, and easy to deal with as Mr. Cox! Thanks!

Review 10 (2019-03-26 - Rating: 5)
Had an emergency at midnight. Overflowing and clogged toilet line. Chris, who was across town, made it to the house in less that 45 minutes and figured out a complex problem very quickly and professionally. Made a stressful situation bearable. Five stars to him and Roto Rooter. Classy and competant is unusual but welcome these days! Thanks Chris!!!

Review 11 (2022-05-24 - Rating: 5)
The plumber they sent out was personable efficient and very professional. I have some more work that will have to be done and I will be calling them again.

Review 12 (2022-04-22 - Rating: 5)
They done a great job in a fair amount of time and got to us quickly on a very short notice.

Review 13 (2024-05-15 - Rating: 5)
Technician Danny was great and friendly, the prices are crazy which is expected with any plumbing service.

Review 14 (2022-06-02 - Rating: 5)
Very punctual, polite and most importantly qualified to do excellent work

Review 15 (2019-11-15 - Rating: 4)
The are fair and reasonable. My second time to use them

Review 16 (2022-04-08 - Rating: 5)
Extremely responsive and very satisfied with the quality of workmanship. I called after hours for a leak, and the on-call plumber called me within minutes. He was at our place within the hour and quickly diagnosed and fixed the issue.

Review 17 (2022-03-06 - Rating: 5)
I was originally going to call HEP because we also have an AC issue but tried to call several different numbers listed for them and most weren’t in service or nobody answered. I called Roto Rooter because my fiancé said they use them at work and I can’t say enough good things about them. The lady that answered (right away) was instantly responsive and polite and had Rick (plumber) call me back within a minute or so. He headed out the door and came to the rescue immediately. He arrived super quickly on a Saturday evening and went to work. He was polite, professional, helpful and just an overall good person who was genuinely interested in helping me and hopefully fix the problem for good. He explained what he was doing and dumbed it down for me when I didn’t understand. Nobody wants to spend money on plumbing issues but I would’ve been ok with paying more if I had to considering how great and fast the service was even after hours. Rick needs a raise! I hope you know what a gem of a guy you have working for you and if I ever have any other issues, he will be the one I call (let’s just hope I don’t need to). Thanks Rick! Your kindness won’t be forgotten! Take care and God bless you and you and your family!

Review 18 (2021-12-05 - Rating: 5)
I saw a lot of negative reviews, but my experience with them was totally different. Everyone I spoke to (on phone and in person) was perfectly civil and knowledgeable. They were able to get a plumber out to repair a leak in less than 24 hours, whereas Pipewrench and Hiller would have taken over a week (nothing against them, but I needed help faster than that). Also, the job was done quickly/efficiently in less than two hours and for a reasonable price. They are relatively old-fashioned in some ways, I guess (paper invoice instead of writing it up on an iPad, for example), but to me that is no reason to complain.

Review 19 (2022-04-09 - Rating: 5)
The food was very good, and the ice cream was amazing

Review 20 (2022-02-18 - Rating: 5)
Service like this is exactly why I call them. A+

Review 21 (2020-01-15 - Rating: 5)
Four out of five plumbers could not find a leak. Cas, from Roto-Rooter in Knoxville did. I would absolutely call him again if I had trouble.

Review 25 (2022-01-21 - Rating: 5)
Professional and concerned about needs of the customer!!!

Roto-Rooter Plumbing & Drain Services