R & M Climate Control Service Experts

Located in Knoxville, Tennessee

Address: 627 American Glass Way Suite AB, Knoxville, TN 37932, United States

Phone: +1 865-938-9474

Rating: 4.9

Services

On-site services
Language assistance
Repair services
Appointment required

Photos

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Comments

Review 1 (2025-01-08 - Rating: 5)
Very businesslike,professional, thorough. They were,prompt. They were courteous. They took time not rushed. They did the job then asked if any questions,concerns .They took out the filters and asked if we wanted them t put back in old ones. They cleaned up their mess and put in their trash .Very very good service it took longer then to get done then had thought thermostat had more issues. Thanks for good good good service. Caleb is very thorough and very business like .He did not take off time to do personal stuff.

Review 2 (2024-12-15 - Rating: 5)
Gustavo & Marlon removed my Lennox furnace & AC and installed new equipment in one day. They did a fantastic job! They tested the systems thoroughly, explained the new thermostat and when they had left, there wasnt a trace of all the work that had gone on that day except for the two new units.

Review 3 (2025-01-07 - Rating: 5)
Today I had some issue with the Heather on my rental house, I was able to book a service visit online for the same day then I called the office to tell them the situation. The Lady on the phone was helpful and very informative, Later this evening I received a call from Jeff (the technician) telling me there we at the house and making sure I was going to be available in case there was a mayor issue that need it my approval.An hour later I received another call from Jeff and Ryan They giving me a summary of the service visit and told me what the issue was. I also got emails with recommendations and suggestions to keep the unit working its best.Im extremely satisfied with the speed and quality of the service.

Review 4 (2025-01-03 - Rating: 5)
I am so very pleased to endorse a company that provided me with fast and expert service with a problem with my waterheater, which was back in full service promptly. The serviceman was courteous, professional, and carefully explained what had caused a problem with the pilot light on my gas heater. I will definitely use this company with any future needs!

Review 5 (2025-01-08 - Rating: 5)
Douglas was very respectful with his time, cleanup, explained job well on what he was doing. Very nice person.I will definitely use this company again. Thank you Douglas.

Review 6 (2025-01-06 - Rating: 5)
Ryan and Jeff did an amazing job. They serviced our system on 1/6/25. Highly recommend.Doug Stampe did a full plumbing inspection on our home today. He was very professional and knowledgeable. I would highly recommend Doug and R & M climate control.

Review 7 (2024-11-27 - Rating: 5)
Zach, Jeff, & Eugene were great today. After full maintenance check & home health report card for our heating & AC, they helped us make the best possible decisions about upgrading our system/ making repairs. Much appreciated, highly recommend R&M Climate Control. BFL

Review 8 (2024-05-02 - Rating: 5)
Excellent service from everyone involved with installing my new HVAC unit. Koby, Fernando, Caleb and Trevor were all very professional and polite. My unit was installed the very next day!Definitely would recommend R & M Climate Control Service Experts.

Review 9 (2025-01-02 - Rating: 5)
Jeff and Kevin did a great job for us! Very personable, knowledgeable and informative. Appreciate the good service from R & M Climate Control.

Review 10 (2024-12-03 - Rating: 5)
Koby and Jeff came by early in the morning for our regular HVAC service, and they did an excellent job, as always. They worked efficiently and made sure not to disrupt our routine, which we really appreciated. They also tracked down and fixed a recurring furnace issue that had been giving us trouble for a while.It’s clear these guys take pride in their work and really know their stuff. We’re very happy with the service they provided and wouldn’t hesitate to recommend them to anyone.

Review 11 (2024-11-08 - Rating: 5)
Ryan and Marlon were spot on fantastic! They came out to replace my dehumidifier and were the absolute best. I’ve worked with Ryan in the past and specifically request to work with him every time. He’s smart, professional, and just on overall genius with what he does!

Review 12 (2024-09-14 - Rating: 5)
I didnt have an appointment but when my a/c went out they worked their hardest to get someone out to me the same day I called! Peyton and Eugene arrived quickly, were very friendly and professional and made sure to explain to me exactly what was going on and what my next best steps are. I would definitely suggest them to anyone needing either repairs or maintenance!

Review 13 (2024-11-29 - Rating: 5)
Booking an appointment was incredibly easy, the technician was prompt and arrived early within the service window, after a 30 min heads up call.Dan Stampe was our technician and he was friendly, quick, and exact in his estimation of the time.We would certainly use R&M again.

Review 14 (2024-11-18 - Rating: 5)
Great and friendly service. Absolutely recommend. They worked with my schedule and came quick. My tech was Kevin, he took pictures and showed/explained everything to me. He also answered my question about be proactive with my care.

Review 15 (2024-12-06 - Rating: 5)
Jeff & Peyton were very professional, kind, and patient as they tried to find my intermittent heating issue. They communicated well, educating me on what they were doing each step of the process. I would definitely recommend them to friends.

Review 16 (2024-04-30 - Rating: 5)
Marlon and trevor came to replace my entire A\C system today, they were not only fast, efficient and knowledgeable but also they were freindly, courteous and had some great jokes. Absolutely masters of their craft! I cannot recommend this company enough! And if your lucky enough to have these two come out you know you will be cool in no time flat! Also shout out to fernando on the sales team. He listens, super friendly, was on time and had a great personality he came up with the perfect option for my needs on an A/C system! These guys deserve 10 starts on such a stellar Job!

Review 17 (2024-08-16 - Rating: 5)
Ryan did excellent job doing my tune upon 6/28/24. He was very friendly and professional with all the questions I asked. He did some work like washing down the outside coils that many techs ignore. I will request he or Toby be my techs in the future.

Review 18 (2025-01-05 - Rating: 5)
Kevin & Fernando were kind, professional and prompt. They were thorough and spent time explaining the issues related to my HVAC system.

Review 19 (2024-09-28 - Rating: 5)
Ryan worked to fix my air conditioner.He was very professional and kept me informed every step of the way.The R&M office staff also did an excellent job of keeping me informed on parts and service scheduling. The provost is what was promised.Signed up for maintenance plan.

Review 20 (2024-08-07 - Rating: 5)
Great technician. Ryan. Very nice, personable. Answered all questions and had our AC back up and running in no time. Thanks for the great service and will definitely use R & M again.

Review 21 (2024-12-23 - Rating: 5)
You never want to have an emergency heat pump call, but life happens. We lost our heat overnight, which isnt ideal when its below freezing outside. We called R&M first thing, and Fernando and Koby had us back up and running same-day.

Review 22 (2024-11-11 - Rating: 5)
We had a leak in one of the flush valves at our office location. I called their office and left a message yesterday (Sunday) Doug Stampe the plumbing supervisor called me Monday morning and sent a plumber out to repair the leaking valve. Daniel Stampe came out and within a few minutes he rebuilt the valve and no more leaks. Thanks guys, Great Job. Anytime I need work done I call R&M.

Review 23 (2024-01-17 - Rating: 5)
Kudos to Michael and Kevin, who came as promptly as they could (considering two days of impassable icy snowy roads) to fix our heating unit and restore the comfort level in our home!The last icy hill to our driveway was a problem, but they brought a second vehicle so they could make it to our door. We appreciate you guys!

Review 24 (2024-09-01 - Rating: 5)
Ryan came out to take a look at my ac today. He checked everything over and got me up and running again. Super nice guy and very knowledgeable. Plus he took the time to explain things and answer questions. Highly recommend!

Review 25 (2024-10-21 - Rating: 5)
Koby was our technician today. I love getting the text alert when R&M are on their way. He was prompt, courteous, and explained what work was done and why for the tune up. Very Professional! Thank you!

Review 26 (2024-10-19 - Rating: 5)
Koby and Connor did a fantastic job installing our new unit. They were both professional and kind. They answered all our questions.

Review 27 (2024-12-18 - Rating: 5)
The tech was diligent and finished the installation on time. Everyone I spoke or dealt with was friendly and knowledgeable. I would definitely recommend this company for any heating or cooling needs.

Review 28 (2024-12-05 - Rating: 5)
Great honest company. Koby was an excellent technician in replacing gas valve. Always had time to answer questions. Would highly recommend

Review 29 (2024-09-11 - Rating: 5)
Eugene, Kevin, Caleb and Trevor were punctual and conscientious in installing our new HVAC system. They installed in a neat and timely manner. They answered all our questions. We love the new system. Thanks, R & M!

Review 30 (2024-11-11 - Rating: 5)
R&M is always organized and prompt! Kevin not only handled the scheduled service, but fixed another issue with my system. So appreciated !

Review 31 (2024-12-26 - Rating: 5)
Jeff and Kevin were very professional and courteous while here. They arrived in a timely manner and explained everything to us in detail.

Review 32 (2024-10-01 - Rating: 5)
Always impressed with the service we get from R&M - from friendly customer service when calling to get an appt to their technicians, managers, and actual maintenance/repair service. Thank you to Matt Lewis and Matt Lawson, and to Daniel Stampe for great service today!

Review 33 (2024-12-23 - Rating: 5)
Peyton and Jeff were such an awesome help to us!!! We really appreciate everything they did to fix our issue and get our system working again.

Review 34 (2024-10-16 - Rating: 5)
Matthew came out and looked the unit over and took pictures. He took time to explain to my wife and I what he asked wrong with our heat unit. He explained parts would need to be ordered and was going to order the Part which was a inducer Motor. The repair has not been done yet but we know and Have been told when the part comes I Matthew will make all needed repairs.. Matthew was respectful and showed us on his phone how the unit was in bad shape

Review 35 (2024-12-13 - Rating: 5)
Jeff and Peyton, They came on time and did a good job for me. Good explanation of my system and potential future needs and options. Vicki Brumback

Review 36 (2024-12-05 - Rating: 5)
Koby and Jeff were very informative. These guys came out and looked at my system they were open and honest with where I’m at with my system. Trustworthy guys.

Review 37 (2024-08-19 - Rating: 5)
I had an 8 am to 12 noon appointment and Koby & Jereme were here by 8:45 am! Thats GREAT!!!! They were both VERY friendly, courteous and went straight into my HVAC tune-up job! 45 minutes later, they were finished and said that my HVAC unit is performing great and no repairs! Koby & Jereme were fantastic and most of all, HONEST!!!! THATS WORTH A MILLION BUCKS TO ME!!!! I signed-up for the maintenance offer, $15 per month, and LOVE R&M CLIMATE SERVICE EXPERTS!!!!! THANK YOU!!!!

Review 38 (2024-08-09 - Rating: 5)
As usual Bryan did a fantastic job installing a new motor on our A/C compressor. A great young man to talk with, very professional through in all he does, I will always ask for him.

Review 39 (2024-09-05 - Rating: 5)
Doug Stampe has been very pleasant to work with. He was a good listener. He and his brother, Daniel worked together to replace my hot water heater. The finisned job was neat and better than what I had before. Judy W.

Review 40 (2024-10-16 - Rating: 5)
Jamie Prescott did a great job on our maintenance. He was very informative and detailed which is always a plus . Most importantly he was very cool about our dogs . Thanks for your patience and understanding Jamie 😊

Review 41 (2024-09-05 - Rating: 5)
Ryan installed our new Lennox thermostat. Fully tested and went through settings and registration. Professional and excellent technical knowledge. We are very pleased

Review 42 (2024-07-23 - Rating: 5)
I am very impressed with R&M and the high level of service from technicians, Koby and Fernando.They were professional, knowledgeable, and very personable, and took the time to explain everything and answer all my questions. It was a very pleasant experience and I highly recommend this company!

Review 43 (2024-11-05 - Rating: 5)
We just had all are ducting replaced throughout the house, Gus, Marlon, Treavor, and Caleb did a beautiful job. The air flow through the ducts Is 100% better than it was, no more dust….

Review 44 (2024-10-19 - Rating: 5)
Ryan and Eugene came to look at our furance today and got it up and running fast. Recommend them to everyone. They did a great job.

Review 45 (2024-06-17 - Rating: 5)
Everything was great and professional from the initial service call til the end when we got a brand new unit. Koby and John were very helpful in diagnosing the initial problem. When it was time to install the new AC unit it was very hot and havent had ac in a few days. Gustavo, Caleb and Doug worked a second shift and stayed until 10:40 that night just to get us up and running. I cant say enough about how thoughtful that was of them. R&M is very professional and they care about their customers. 5 stars all the way

Review 46 (2023-12-30 - Rating: 5)
Our service technician Jamie came out today and serviced our unit. Very personal, friendly and professional, and taking care of our equipment and our family!!12/30/23. Darwin and Chris are awesome, amazing customer service and same day repairs...very informative too!!

Review 47 (2024-06-13 - Rating: 5)
During the prearranged hours, Daniel called to inform us he was on his way to our home. He arrived 30 minutes later and after introducing himself, explained the purpose of his visit. He wore footies over his boots and while in our home was respectful of not only our property but us as well. After Daniel completed his inspection, he advised us of his findings and throughly explained them in vernacular we could understand. He took all the time necessary to answer our questions prior to leaving our home. Its a great service that R&M Climate Control Service Experts offers, and its even better that they have employees who truly care about the customer. Without a doubt, we will continue to request Daniel for all future plumbing service jobs from R&M Climate Control.

Review 48 (2024-10-03 - Rating: 5)
Eugene and Kevin did a great job helping me save money on my AC unit by finding the real issue that another company missed. I would highly recommend using R&M Climate Control

Review 49 (2024-10-16 - Rating: 5)
Jamie Prescott was very patient and respectful as we had a little trouble getting the dog put away. He was very friendly, polite, and informative as he researched new error codes that had appeared on the thermostat.

Review 50 (2024-06-25 - Rating: 5)
Kevin did a great job! We had some issues with wiring and our AC was out for a few days but Kevin was able to take care of it and the AC is currently pumping and cooling! Kevin was kind, respectful, and efficient! Thanks, Kevin!

Review 51 (2024-08-22 - Rating: 5)
Jeremy and koby came for air conditioning annual tunning and Maintenance both are really good at their work.They took their time to explain everything what they are doing and what needs to be doneIf there is any issue near future I would call them only to resolve issues with my a/c unitThank you guys

Review 52 (2024-07-13 - Rating: 5)
Our HVAC stopped working this am, They were here in less than 2 hrs! Jamie was great ,professional,kind and fixed our unit in less than 30 min. I would definitely use them again and highly recommend !

Review 53 (2024-09-12 - Rating: 5)
Jeremy and Kolby came out for our scheduled maintenance and was very courteous and answered all my questions. This is a great company for service and I would recommend them to anyone.

Review 54 (2024-11-25 - Rating: 5)
Darwin and Fernando of R & M Climate Control were very personable and gave thorough explanations when I asked questionsRyan was here Nov 25. He displayed a lot of patience trying hook up our American Standard thermostat to Alexa. We were successful. He is very personable and thorough.

Review 55 (2024-12-30 - Rating: 5)
Jeff and Kevin provided me good service during my maintenance today!

Review 56 (2023-05-26 - Rating: 5)
My old AC unit went out on a 98 degree day and these guys were able to get me a new one installed in less than 24 hours. Very impressed by Matt and Gus installing my new system. They were here on time and got the job done way ahead of time. Very professional and I highly recommend them!Kevin and Chris did a great job coming out for my yearly service! On time and very friendly! Thank you!

Review 57 (2025-01-05 - Rating: 5)
Fernando and Kevin came out in the cold weather and got us running again. The heat was not working in 20 degree weather. They came out right away and got our system running again.

Review 58 (2024-09-30 - Rating: 5)
Zach and Eugene were prompt, professional, and did a thorough review of our units. I would highly recommend R&M Climate Control.

Review 59 (2024-12-05 - Rating: 5)
Ryan, did a great job; He explained everything in detail to mysatisfaction very happy with the results!

Review 60 (2024-08-06 - Rating: 5)
Zach has been out a few days updating our equipment. He is very professional and attentive. R and M does an outstanding job keeping us up to date on our equipment. Couldn’t ask for a better technician than Zach.

Review 61 (2024-05-09 - Rating: 5)
Kevin came to check my system & clean my coils, he was very personable & professional. Installed an Apco ultraviolet sanitation into my air handled & is working great. Have used R&M since the 80’s & love this company!

Review 62 (2024-12-20 - Rating: 5)
Ryan and Fernando came and fixed my heat in less than 30 minutes!! Great job

Review 63 (2024-07-12 - Rating: 5)
Jamie came by to do an inspection on our unit. Very detailed in his evaluation and communicated through the whole process. Would highly recommend him.

Review 64 (2025-01-01 - Rating: 5)
Special thank you to Jon DeJarnett who came to do a maintenance check up on my ac unit. Very professional/personable. Called to let me know he was on his way, wore booties to cover his work shoes while inside my home :) those little things that let you know he is thorough and treats your home like he would like his to be looked after. Special thank you to Jessica who always answers the phone with a smile in her voice to help in any way. They also do plumbing. They recently replaced my water heater. Give them a call. Special thank you to Daniel Stampe who came on Christmas Eve to repair my kitchen faucet, who does that? Thank you :)

Review 65 (2024-07-05 - Rating: 5)
Came out in a timely manner, on a holiday no less, and quickly took care of my dead A/C unit on a 95 degree day. Koby and Fernando were professional and friendly and charged me a fair price. I would expect nothing less from a young man who drives a C8 CORVETTE!

Review 66 (2024-08-10 - Rating: 5)
Ryan did a great job! Matt and Damien were both very professional and helped fix my HVAC issue. They went above and beyond, coming out multiple times over a few weeks to make sure everything was fixed correctly. Zach and Rick are also awesome!

Review 67 (2024-06-20 - Rating: 5)
Could not have been more pleased with Kevin and R&M, as a first time home owner and this being my first repair i did not know what to expect. Kevin was very professional, knowledgeable and friendly, they came out when promised and were able to get my ac blowing cold that night. Highly recommend.

Review 68 (2024-12-23 - Rating: 5)
Jeff and Peyton did a great job with coming out and fixing our thermostat in such a quick turn around

Review 69 (2024-06-25 - Rating: 5)
Tim came to our house to do a diagnostic assessment of our plumbing and replaced a PRV. He was efficient, courteous and honest. He was also upfront about wanting to get us the best price, which I greatly appreciated. Great experience!

Review 70 (2024-05-14 - Rating: 5)
Would highly recommend R&M Climate Control Experts for serviving your heating and cooling units. From scheduling the appointment to the service I received was smooth and easy. Kevin arrived promptly and was a friendly as they come. Very knowledgeable and helpful...did a great job and answered all my questions and walked me through everything. Thank you, Kevin and Fernando for taking care of me and heat pumps. You guys are great!!!

Review 71 (2024-09-23 - Rating: 5)
Douglas Stampe was very personable and made some good recommendations for the longevity of our plumbing. Very helpful.

Review 72 (2024-11-26 - Rating: 5)
Kevin came out today because of an unexpected issue with my unit. He was very thorough with assessing what was wrong and fixing it. I appreciate the expertise and professionalismDoug came out today and installed a new water heater. I’m very pleased with the quality of work, responsiveness and friendliness of the folks at this company.

Review 73 (2024-11-11 - Rating: 5)
Our garbage disposal started leaking and I reached out to Doug Stampe and asked if he could install a new one. That was last night, today we have a brand-new disposal installed. Doug was a great find, does very good work, everything was cleaned up, old disposal was disposed of. No mess at all, well done, Thank you.NEW REVIEW 11/11/24: We had a leaking flush stop valve at our Office, I called yesterday and left a message, this morning Dan Stampe came and repaired the valve first thing this morning. FIVE STAR Service, thank you.

Review 74 (2024-09-23 - Rating: 5)
Ryan B was professional, polite, and speedy in assisting us with our A/C issues! He deserves a 10/10!

Review 75 (2024-12-06 - Rating: 5)
Ryan and Marlon came back to repair my hvac unit and did a great job they fixed my ductwork and replaced a control board I recommend them to anyone thank you

Review 76 (2024-07-26 - Rating: 5)
Ryan came to our house to help solve a problem and he was fantastic! Great service from R & M. Im glad we went with the advantage program!We also had Douglas and Daniel out from R&M to install a new water softener! They were great work with you, and we are super excited for our new softener!

Review 77 (2024-08-09 - Rating: 5)
Ryan did an excellent job! Great service, very friendly, and took extra steps to make sure everything was working before he left.

Review 78 (2024-10-25 - Rating: 5)
Edit 10/25/24:Power surge destroyed my unit so had to get a new one. Gus and Marlon who installed it were very kind, told me what they were doing, and walked me through the new thermostat. They also cleaned up the entire area leaving no garbage, screws, etc.. They did a very good job.Darwin and Chris did a awesome job on our maintenance 11/20/2023…. Chris and Jamie did a wonderful job. James and Koby have also serviced my system and did a thorough job as well.They have always been on time and courteous. Went over everything and noted some things to keep an eye on for next year service. Service continues to be outstanding every year for my service maintenance.Edited: November 20, 2023

Review 79 (2024-02-27 - Rating: 5)
Highly recommend! Danny and Jessie were quick to come out and address our issue. Did a great job explaining what was wrong and what needed to be fixed.Second time with these guys and was very pleased. Kevin, Mike, and Doug and Tim were very professional and provided me with all the information I needed. I would highly recommend!Ryan and Trevor came out to replace some parts on my AC unit. Very professional and a pleasure to work with. I continue to recommend their services.

Review 80 (2024-11-19 - Rating: 5)
Kevin and Eugene were excellent! Super helpful and got things taken care of quickly and efficiently!

Review 81 (2024-06-07 - Rating: 5)
Excellent service and desire to make sure the problem was fixed. Clean and friendly. I have used R&M for years. Very professional. Thank you Ryan, great job. The hours you spent here last night to make sure we were up and running was amazing.

Review 82 (2024-11-13 - Rating: 5)
Ryan did awesome job. Very knowledgable. And explained everything well.

Review 83 (2024-06-22 - Rating: 5)
Same day repair that I called in for service. They replaced the capacitor in my unit and it now is working like a charm. My fiance , my 13 year old chihuahua , and me can now relax in not a 85+ degree house now. Fast, friendly, efficient. Would recommend

Review 84 (2024-06-13 - Rating: 5)
Tim was here and did an EXCELLENT job checking everything in great detail. AND he spent extra time very patiently answering all my questions and offering suggestions. I hope you will send him for any other services at my house.

Review 85 (2024-07-25 - Rating: 5)
Outstanding job. Dan kept me informed through all the different aspects of the job. Answered all questions thoroughly with professionalism. Left no mess upon their exit.

Review 86 (2024-06-09 - Rating: 5)
Zack and Mike arrived within an hour of our calling. They did a great job at finding why our AC was not working. They were able to fix it immediately and not have to come back. Our house is already cooling off. Thanks so much Zack and Mike.

Review 87 (2024-02-07 - Rating: 5)
R&M saved us once when our AC stopped working in August. They came within few hours when we called and the two gentlemen worked on it were very patient and the charge was very reasonable. We had one annual service with them this year again and had great experience. Kody is very diligent which what he does and explains things to us very well. We Trust R&M.

Review 88 (2024-12-23 - Rating: 5)
Thanks to Koby and Fernando for getting our gas furnace up and running again this morning! We appreciate the prompt and professional service!

Review 89 (2024-05-16 - Rating: 5)
Kevin arrived and looked over my unit and duct work. He was very knowledgeable and explained what he found and suggested for my system. After meeting with my advisor I will let them know. I highly recommend asking for Kevin for your service calls.

Review 90 (2024-12-27 - Rating: 5)
Jeff and Kevin did an excellent job. They explained what they were going to do. After the job they showed me pictures and conditions of the equipment.

Review 91 (2024-09-20 - Rating: 5)
Daniel and Ryan were very thorough with the inspection and very congenial. Solved my humidifier issues.Nice job.Matt Lawson and Matt Lewis did a great job!

Review 92 (2024-09-07 - Rating: 5)
Eugene and kevin did a great job. They explained everything. Very happy with service i received.

Review 93 (2024-06-10 - Rating: 5)
Ryan did a great job today, 6-10-24. Very though and efficient. 5 starsall the way around. Great service and considering the weathher and road conditions I was impressed by how quickly they were able to get here. They were very professional and were able to fix the problem and have the unit up and running quickly. Definitely making them my go to team for service.

Review 94 (2024-12-19 - Rating: 5)
Jeff and Jamie were very efficient and professional. They took care to cover their shoes upon entering our home, which was appreciated, and completed their work quickly. Explanations were clear. Both were very friendly and polite.

Review 95 (2024-10-23 - Rating: 5)
Technicians are always knowledgeable and provide good feedback. I have a maintenance contract that they faithfully fulfill.

Review 96 (2024-11-05 - Rating: 5)
Ryan and Eugene did a very thorough inspection and caught things not on the inspection in the crawl space.

Review 97 (2024-10-22 - Rating: 5)
Kevin and Eugene were not only kind and on time but were thorough in their diagnosis of the heating problem ensuring the unit would be fixed in a timely manner. 10 out of 10 service!

Review 98 (2024-07-09 - Rating: 5)
Dan came out to my house to fix a broken gas line, that had taken place during a fence install. He was super professional and was done just before the fencer needed access to the area, great work

Review 99 (2024-09-04 - Rating: 5)
Matt and Ryan were very good and helpful. I appreciate all their help. They were very friendly too.

Review 100 (2024-12-11 - Rating: 5)
Jeff and Peyton were very professional and explained everything they did today. I was very pleased.

Review 101 (2024-06-17 - Rating: 5)
Jon was a fantastic technician he explained everything where I could understand it easily. Did a great job no complaints at all would definitely recommend to anyone having issues

Review 102 (2024-11-27 - Rating: 5)
Eugene, Jeff and Zach were great today on our maintenance and very friendly.

Review 103 (2024-06-23 - Rating: 5)
June 2024: Jon was very helpful with our HVAC inspection and maintenance. He was professional, knowledgeable, and very polite. Another positive experience with this company!Tim came out and did our annual plumbing inspection, he was polite and efficient. Comforting to know that our home is safe and operating properly!Great experience overall. Chris and Josh came out to inspect our two units. Josh repaired one and recommended replacing the other. The next day, Marlon and Gustavo removed our old unit and installed a new one. All four gentlemen were kind and professional. Looking forward to the peace of mind of reliable climate control in our home!

Review 104 (2024-01-06 - Rating: 5)
I cannot express how happy I am to find your company! I have had several companies in my home to fix our unit. Jamie and Fernando not only fixed it quickly, but did so with great professionalism and care for my home. They provided accurate communication about arrival times and prices. I even happily enrolled in the maintenance program…which I have never wanted to do with any other company. Thank you, Jamie and Fernando!

Review 105 (2024-03-26 - Rating: 5)
My wife and I have been part of the R&M Service program since moving to Knoxville. Today’s visit by Zach and Fernando reinforced our opinion that we made the correct decision in 2022… those two techs were over-the-top knowledgeable and professional. From the interpersonal perspective, they are also super nice, caring individuals. We highly recommend R&M to take good care of all of your HVAC needs.

Review 106 (2024-06-12 - Rating: 5)
I had r&m come service my ac today and Ryan my service tech did a great job. He was very thorough and explained everything he did. I recommend r&m for hvac and plumbing always.

Review 107 (2024-07-09 - Rating: 5)
Jamie did great job of maintaining my 2 HVAC units. Also appreciated our informative discussion of maintainence plans for units and plumbing as well- which I signed up for.

Review 108 (2023-12-21 - Rating: 5)
Jesse was great! Had an emergency and he was able to take care of it quickly. I’m especially impressed that it was Saturday night (9:00 pm). Will definitely be using R&M again!12/21/23. Drew and Fernando came out for an inspection and were very prompt, professional, and awesome! Very knowledgeable and friendly. Highly recommended.

Review 109 (2024-05-17 - Rating: 5)
Koby and Ryan did an awesome job troubleshooting a difficult issue where my unit was calling for emergency heat even when in cool mode. Perseverance prevailed, they found the issue and replaced the defective piece. The two young men did an excellent job.

Review 110 (2023-10-12 - Rating: 5)
We signed up for the maintenance program and Danny and Ryan came out for the first visit. They were exceptionally friendly, professional, and knowledgeable. After they performed their checklist, they explained each item thoroughly and prioritized the repairs. Well worth the monthly charge for the program and highly recommend R&M

Review 111 (2024-06-28 - Rating: 5)
Ryan Bennett came out to service my unit today and did a great job cleaning it up and explaining some things to me about it. I recommend R&M for getting your HVAC serviced. Contacted them today and they were able to come out and fix my unit on the same day. Jamie Prescott was great help and really knowledgeable and explaining everything to me

Review 112 (2023-12-08 - Rating: 5)
The technicians were great (Chris R and Caleb S). Very upbeat and personable. Even when challenges were presented, they remained calm, positive, and resolved the issues! Very professional! This is the first time, in a long time, that I dealt with a technician, and I felt like they really know what they’re doing! Both, in my opinion, represent the best of R&M. Thank you!

Review 113 (2025-01-08 - Rating: 5)
Jamie and Jeff preformed a 6 month pm on my mother in laws system . Very professional , communicative , explained everything. In and out - very pleasant experience. Thank you

Review 114 (2024-09-06 - Rating: 5)
John and Darwin were the gentlemen who did my service. Very efficient and friendly. Had maintenance service today 9/6/24. Koby and Jereme were technicians. Very courteous, efficient, and informative. Great job. Highly recommend!

Review 115 (2024-06-18 - Rating: 5)
Kevin showed up on time .He was professional and respectful of our home and HVAC needs. Particularly, he was respectful of our time which I am most appreciated!Not a pushy salesperson . Hallelujah!!!

Review 116 (2024-05-17 - Rating: 5)
R & M has been both professional and personable. It was easy to schedule an appointment, the technician was timely and was very knowledgeable. We will definitely recommend R & M to our friends and family.

Review 117 (2024-12-16 - Rating: 5)
Hello, this is Linda. Ryan fixed my heat pump today and did a great job thank you.

Review 118 (2024-12-13 - Rating: 5)
Kevin Lantz was amazing and very professional. He explained exactly what he was doing which I really appreciated. Very knowledgeable and helpful.Checked everything, showed me where to change the filter. Courteous, gracious and understanding.

Review 119 (2024-09-20 - Rating: 5)
Zach and his co-worker did a great job in diagnosing and repairing our ac Unit.

Review 120 (2025-01-05 - Rating: 5)
Fernando and Kevin were amazing! Friendly responsive professional!!

Review 121 (2024-10-02 - Rating: 5)
Ryan was great!! Fixed our issue, serviced our units and we’re good to go.

Review 122 (2024-02-28 - Rating: 5)
I just had a wonderful experience with my R&M annual inspection. Koby was very efficient and checked everything thoroughly. He fixed a possible future issue, for which I am grateful. He was polite, well spoken, and friendly.

Review 123 (2024-02-01 - Rating: 5)
We recently awoke to a dead heat pump. I called R&M at 7:30 that morning. By 9:30 we had Fernando and Kevin at our house checking the unit. They took pictures and showed us the problems they found. They explained the options for purchasing a new unit. We were surprised and delighted to learn the new unit could be installed that afternoon! Gus and Marlon did a great job putting in the new unit and explaining how to use it. We were happy with the service R&M gave us.

Review 124 (2024-10-04 - Rating: 5)
Excellent communication throughout visit at my home. Explained things well. Reviewed results of inspection. Very polite, courteous and respectful throughout visit. Eugene and Peyton were both great!

Review 125 (2024-10-04 - Rating: 5)
Peyton and Eugene were very professional and polite. Great service appointment.

Review 126 (2024-09-20 - Rating: 5)
Ryan Bennett did an excellent job. Very thorough and explained everything to me.

Review 127 (2024-05-21 - Rating: 5)
I’ve used R&M for several repairs just in the past few days. Dan got my tankless water heater back up & running in a jiffy, and Mike & Kevin did a great job with my annual HVAC maintenance. No good reason not to give these folks a try - you won’t be disappointed.

Review 128 (2024-12-09 - Rating: 5)
Kevin Lantz came to our house tonight to solve an A/C issue. He showed up at the exact time he told me he would arrive. He diagnosed and fixed the problem in a matter of minutes. Thanks for taking good care of us Kevin.12/9/24 Koby & Fernando were at our house today to perform semi-annual inspections and maintenance. They have us in great shape for the winter. Thanks for your help! God willing, we’ll see you next spring.

Review 129 (2024-09-22 - Rating: 5)
Zach came out with no notice on a sunday night and got my system bandaged up. Very professional, will get my money in the future.

Review 130 (2024-12-18 - Rating: 5)
Ryan did an excellent job working on an issue with my thermostat today.

Review 131 (2024-09-21 - Rating: 5)
Jereme & Zack,What friendly and informative couple of guys - I’d be very happy to have these guys on my Team! Thank you all👍

Review 132 (2024-05-30 - Rating: 5)
Kevin was excellent! He was super courteous and finished the job quickly! I would recommend R&M to anybody

Review 133 (2024-09-21 - Rating: 5)
Jereme and Jamie were great, professional, and took care of our system during the 6 month check in!

Review 134 (2023-12-28 - Rating: 5)
We have had great service from Doug & Tim. We have called them 3 times in the last year. They know exactly what needs to be done and they take care of our problems. The best news tho....They are so prompt and they dont make us wait to get our problems solved! We needed a part for our tankless water heater....Doug called as soon as it arrived yesterday and Tim was at our house at 10:00 this morning. Thank you so much for your service!!!

Review 135 (2024-08-27 - Rating: 5)
Jamie did a great job! He was very thorough and courteous. Highly recommend!

Review 136 (2024-06-27 - Rating: 5)
Coby and Ryan were great. Very professional,explained as they repaired our air conditioner, and could not have been more courteous.

Review 137 (2024-11-01 - Rating: 5)
R&M installed a new HVAC system for our home today. The technicians, Caleb S and Trevor L were very respectful of our home and property. They are professionals who cared about the service they were providing and are great representatives of their company. They both did an excellent job with cleanup, testing the unit and explaining the work they had done with digital photos. They are examples of the excellence we have come to appreciate from R&M over the past decade of doing business.

Review 138 (2023-11-28 - Rating: 5)
Kevin and Chris saved the day!! They came immediately when I called with a heating issue and had my unit fixed in less than 20 min! I’m so grateful for these guys and their knowledge and experience. They also set me up with a membership so I won’t have this problem in the future!

Review 139 (2023-08-25 - Rating: 5)
Kevin and Chris came out today, same day as we called, and did a great job. It ended up just being a filter change on our end, but they made sure to check everything out before they checked the filter out just to be sure. They were professional, respectful and helpful in explaining what they did and needed to be done. This is the second time R&M has come through on the hottest week of the year, and we definitely recommend using their services!

Review 140 (2024-09-02 - Rating: 5)
Ryan did a great job coming out on such late notice and getting everything up and running

Review 141 (2024-02-02 - Rating: 5)
Koby was a part of the install and later was my technicians. He is an amazing young man that goes above and beyond to help and answer any questions. R&M offers the advantage plan that has already come in handy. I love the 24/7 service calls at no extra charge when on the advantage plan. Great company ethics, and technicians!

Review 142 (2024-05-07 - Rating: 5)
Ryan came for my HVAC anual maintenance and he went above and beyond to make sure our unit is running efficiently and effectively! Truly appreciate his thoroughness and friendliness! Thanks so much!!

Review 143 (2024-09-19 - Rating: 5)
Ryan came to our house today to install a new furnace filter and in addition he discovered some water in our ductwork and some wiring to the AC/Heater was missing the outer jacket. Ryan replaced the wiring to the outside unit and supported the ductwork so the water would not sit in the low point. He did a great job.

Review 144 (2024-06-15 - Rating: 5)
We are in the Knoxville market. On a Friday evening close to 5 PM, our A/C went out with temperatures near 95 degrees. We got a person to let us know that a team should be at our place before Saturday noon. Koby and Fernando should up, checked our HVAC system and found the problem and corrected it. These two young men were Very Polite and Respectful. GREAT JOB!!!!

Review 145 (2024-05-11 - Rating: 5)
Koby from R and M came out to fix my A/C unit yesterday. Not only was the repair done fast but it was quality work as well. If this company employs professionals such as him then they will continue to get my business for the foreseeable future.

Review 146 (2024-12-17 - Rating: 5)
Jeff and Peyton did a superb job servicing our systems. Both very professional and knowledgeable They wasted no time and fully explained all they did and what needed to be done. I highly recommend both of them.

Review 147 (2024-01-21 - Rating: 5)
During the recent deep freeze, my recently purchased condo experienced heating problems. R&M replaced my heating unit quickly and efficiently. Guys were very friendly and helpful while they worked in 30° weather in icy conditions. They even cut off my water supply and set me up with a plumber after finding a water line busted. I am so glad to have found them and would recommend them to anybody.

Review 148 (2024-04-05 - Rating: 5)
So grateful I found R&M. They saved my bacon during the ice and snow when my heat went out. Now I had them replace my 18 year old unit because the heat wouldnt go off. Lol Caleb and Marlon were on time and got the job done in a timely manor. Answered all my questions and left no mess. Couldnt have had a better experience. Thank you R&M

Review 149 (2024-02-04 - Rating: 5)
Ryan was the best! We had a tricky issue, and he stayed late until it was completely resolved. Clean cut, professional and very courteous. Will definitely use R&M for every HVAC issue.

Review 150 (2023-11-02 - Rating: 5)
Kevin & Mike were FANTASTIC!So efficient, courteous and helpful. They both have a great positive attitude and fixed our heater quickly. We will call them first if we ever have another issue!Thank you for excellent service!

Review 151 (2024-11-26 - Rating: 5)
Eugene, Zach and Jeff did a great job today and very polite!

Review 152 (2024-01-19 - Rating: 5)
Ryan came out to fix our heat and air in the midst of the 10 inches of snow event we had. Very personable and professional, he went above and beyond to take care of everything for us. We so appreciate Ryan as well as R&M.

Review 153 (2022-09-23 - Rating: 5)
Matt and Jeremiah did an amazing job with our new thermostat. They explained all its features in great detail also. 10/10 for sure!

Review 154 (2024-06-18 - Rating: 5)
Ryan was thorough and very helpful. I’m thrilled he found a solution to our AC issue that didn’t result in having to purchase a brand new unit.

Review 155 (2024-01-12 - Rating: 5)
Darwin came out today to service my furnace. He was personable and made me feel comfortable that he knew what he was talking about. This is the 3rd time I’ve used R&M and I’ve been pleased repeatedly. Highly recommend for HVAC and plumbing needs!

Review 156 (2024-12-04 - Rating: 5)
Ryan, did a fantastic job. Checked in to everything!! Great job!

Review 157 (2024-08-31 - Rating: 5)
I want thank Kevin for the time he was here. Very professional even at 1030 at night. And Thanks R&M you saved my weekend. 🎉

Review 158 (2024-05-23 - Rating: 5)
I couldnt have asked for a better experience.Kevin called ahead(much earlier than I expected) to let me know when he would be here. He arrived a few minutes earlier which was awesome. He asked the appropriate questions to diagnose the problem and went right to work and got my unit up and running. Then he let me know of cost saving options which saved me more than$100. His attitude was great even in the heat of the day. I highly recommend R&M and Kevin as well. Thanks Kevin.

Review 159 (2024-03-21 - Rating: 5)
Darwin Kerr serviced our AC unit today. I was impressed with his knowledge and expertise. He was friendly, courteous and explained everything he did. I highly recommend him and R&M.

Review 160 (2024-07-12 - Rating: 5)
Once again Ryan B. Was fantastic and amazing to work with! Can’t say enough about this company and their employees!!! Great company so helpful so glad I found them! Jesse was fantastic he’s very professional!!

Review 161 (2024-04-19 - Rating: 5)
Ryan did an excellent job explaining what he was doing and why. Went out of his way to ensure all my concerns and questions were answered. Great job- appreciate him!

Review 162 (2024-05-14 - Rating: 5)
I called R&M to come out to resolve a poorly installed waterline since I was tired of dumping a bucket of water out daily from the loose hose. Coby came out the same day and walked me through the most efficient way to resolve the issue in a very courteous and patient manner and what type of services the company offers.

Review 163 (2024-06-25 - Rating: 5)
Ryan did an excellent job... very thorough, professional, and polite. Thanks R&M. Appreciate the installation and service

Review 164 (2024-10-23 - Rating: 5)
Ryan was great and had filter with him. Excellent service.

Review 165 (2024-03-13 - Rating: 5)
R&M did a great job repairing our aging HVAC system. The technician they sent, Ryan Bennett, was professional, timely and did a great job for us. Would recommend them for commercial and residential repairs and maintenance.

Review 166 (2024-01-19 - Rating: 5)
R&M Climate Control responded quickly for service where the outside compressor for our heatpump was not working. Ryan was the service technician and he listened when we explained what was happening and took the necessary steps to troubleshoot the problem. Once he found the problem he worked to remedy the situation and fix it. Ryan was very professional and did a great job! We are very happy with the service and would recommend both R&M and Ryan for HVAC issues.

Review 167 (2024-09-13 - Rating: 5)
Koby and Jereme did a great job. Fixed my A/C quickly and professionally.

Review 168 (2024-12-19 - Rating: 5)
Jeff and Jamie serviced my unit and made recc. For improvements. Highly recc.

Review 169 (2024-08-05 - Rating: 5)
Service Experts came within 5 hours of my overnight-made appointment. I never had a minute to get hot with my AC out, and a new fan motor was installed. Ryan was exemplary!

Review 170 (2024-01-18 - Rating: 5)
I was very impressed that Tim came to my home to conduct our routine plumbing inspection even with the snowy weather conditions! Tim was prompt, courteous, and took the time to explain what our needs were. I highly recommend Tim and R & M.

Review 171 (2024-05-21 - Rating: 5)
Great service. Technician Koby was very knowledgeable, polite and efficient. I will continue to do business with R & M Climate Control Services.5/21/24I cannot recommend plumber Daniel Stampe highly enough for his exceptional service in repairing our front exterior spigot. From the moment he arrived, he was professional, courteous, and knowledgeable. He quickly diagnosed the issue and efficiently repaired the spigot, making sure it was in perfect working order before he left. Not only did he do an excellent job, but he also took the time to explain what he was doing and offer helpful tips for maintaining our plumbing in the future. I am grateful for his expertise and friendly demeanor, and I will definitely be calling on him for any future plumbing needs. Thank you, Daniel, for your outstanding work!

Review 172 (2024-11-23 - Rating: 5)
R&M was great!! Daniel was efficient, friendly, knowledgeable and fair!!! Highly Recommend!!

Review 173 (2024-09-21 - Rating: 5)
R&M’s technical representative (Koby Redden) performed my HVAC check-up on (09/20/24) and was professional, highly knowledgeable, and informative. Great job Koby, and KUDOS..!! Lastly, for more than a decade, R&M Climate Control services consistently provide quality personnel, goods, and services. Thank you!

Review 174 (2024-10-22 - Rating: 5)
Eugene and Kevin were very nice ace done a great job!!! Thanks guys!!

Review 175 (2024-12-18 - Rating: 5)
Ryan was soooooo easy to work with. Will recommend

Review 176 (2024-10-30 - Rating: 5)
Peyton did a wonderful job. Professional, friendly, and informative.

Review 177 (2023-09-25 - Rating: 5)
Our service technician, Austin was fantastic! He explained everything that Zack, the other technician was doing and made suggestions for so that our system would perform at its best! We are always happy with R&M!We just had UV added today by Jesse (4/25/23)! He did a great job and was a pleasure to have in our home. He was courteous, clean, and made sure to explain exactly what he did knowing that I did not hear what he explained to my husband yesterday. He’s a real asset to your organization! Thanks again for a job well done!9/25/23 Today we had Kevin and Chris come out to do our maintenance service. Both were amazing! They were courteous and friendly. They explained the service to us and left everything clean. Perfect, as always!

Review 178 (2024-07-12 - Rating: 5)
Technician Ryan was absolutely amazing! He diagnosed my system quickly and efficienttly I’m so glad to have found an honest company with excellent professional employees! Well Done!

Review 179 (2024-12-10 - Rating: 5)
Jeff and Peyton were excellent during todays maintenance.

Review 180 (2024-05-24 - Rating: 5)
Kevin and Mike came out and were very good with explaining the issues for my unit and helping make decisions on what to do.

Review 181 (2023-09-11 - Rating: 5)
Made an appointment the night before. Koby and his partner arrived on time and were friendly and professional. Unfortunately, my homes AC system was too far gone to save at 30 years old and far behind on maintenance but I was able to arrange for a an entirely new system to be installed tomorrow at a great price.R&M are the go to AC repair folks my family has used for the last 20 years. Theyve never let me down.Edited:Gus&Marlon just left my house after installing an entirely new system. Everything works great, they were fast and professional.Thanks for everything, R&M!Matt Borin

Review 182 (2024-04-23 - Rating: 5)
Ryan came before our scheduled time and he is so efficient! He is very professional in every sense. 5 stars he that good and so appreciative!

Review 183 (2024-04-29 - Rating: 5)
Ryan and John were great to interact with. Everything went smoothly and both techs were very respectful of our home and to me. I have been with R & M Service Experts as a customer for nearly 25 years. These two young men represent the company in a very positive manner. They are welcome at our residence any time in the future.

Review 184 (2024-06-10 - Rating: 5)
Received great service from R&M. Honest and highly qualified technician, Koby, fixed our HVAC system the same day.

Review 185 (2024-09-24 - Rating: 5)
Our fall service was just completed by Jereme and Matt. They did an excellent job, and thoroughly checked out our HVAC system to be sure it is ready for winter. Nice to know that were all ready for cold weather.