Roto-Rooter Plumbing & Water Cleanup

Located in Charlotte, North Carolina

Address: 1700 Orr Industrial Ct, Charlotte, NC 28213, United States

Phone: +1 704-535-1906

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-20 - Rating: 5)
Very pleased with the timely fashion of arrival and prompt service was very impressed with it being a Saturday morning! No extra charge for weekends and a free estimate, which was a HUGE BONUS. The price was very reasonable based off my other quotes and I was pleased with my technician he was so nice and informative. He got the parts and fixed the busted water pipe quickly and I was exhausted (work 3rd shift) so the fact he wasted no time was a benefit to me as well. Thank you guys! (I want to reiterate that the price was so fair, I have read a lot of reviews and I always want to know these things, my finances are tight so that means a lot for good work for a good price)

Review 2 (2024-12-16 - Rating: 5)
Ray did a great job and the 5 stars are for him. Cleared the clog in a timely manner and explained everything. Very appreciative. However their scheduling department could use some improvement. I called around 230, was stated a tech could be there within the hour. Got a call back after an hour that it would be an additional two hours. Pricey but was needed.

Review 3 (2024-12-18 - Rating: 5)
Our technician Van was great! He explained to me what the problem was and then proceeded to explain how it could be repaired. He was very informative, personable and patient when I asked questions. He took his time and also cleaned up afterwards. I will request him if any other issues should arise! He is a great asset to your company.

Review 4 (2024-12-16 - Rating: 5)
Stan was great. It was a late Sunday evening and Roto-Rooter was prompt on answering our distress call. I was fully prepared for surge pricing given the weekend emergency call at such a late hour, but given the circumstances, price was very reasonable. Stan and his crew were at our home in about an hour after our initial call. He surveyed the situation, made informed recommendations. Presented costs on a sheet with different options. Upon our decision got right to work and cleared our issue in short order. If you have the unfortunate need for a plumbing issue, no better resource than Roto-Rooter.

Review 5 (2025-01-02 - Rating: 5)
Rouan and Rey were so sweet. They were right on time, arriving when they said they would. Not to mention, they were efficient and fixed everything we needed. They made sure to do everything they needed to, while not disturbing the customers or interrupting anything the business had going on.

Review 6 (2024-09-11 - Rating: 5)
Zia was fantastic!! He worked quickly, efficiently and was very thorough with diagnosing, repairing and explaining to us what our problem was! We need a toilet replaced and he was able to get it done the same day! He showed up early within the 4 hour time window, was all smiles, so kind to my small daughters and even laughed at my silly jokes! He maintained professionalism and displayed superb work ethic throughout his visit. Before he left, he left us with his card so we could contact him any time we need him!! GIVE THIS GUY A BIG FAT BONUS!!! He earned it!!!!!!!!

Review 7 (2024-12-20 - Rating: 5)
Very timely and professional. Same day service, even after hours in the dark! Zairem showed up and got my water heater back up and running! He also educated me on the water heater and the regular maintenance. Great company!

Review 8 (2024-12-29 - Rating: 5)
Always an amazing experience and the absolute most compassionate individuals. Lal was no exception. He is professional, and I appreciate how he took the time to educate us. 5 stars all around!

Review 9 (2024-10-19 - Rating: 5)
I called with need of a plumber and had a plumbing technician at my home within 2 hours of my call. Dillion, the technician, was knowledgeable and very responsive to my questions and concerns. He was efficient and finished the plumbing work quickly. I will not hesitate to call roto-rooter again.

Review 10 (2024-09-16 - Rating: 5)
Wow !! What excellent service I got. Extremely friendly and both Zai Rem and his supervisor (forgot his name) solved the problem. Both worked as a great team. Will gladly recommend to my neighbors your service. Im a very happy customer !! I wish to extend my gratitude and thanks to both of them. Thank you, thank you, thank you !!

Review 11 (2024-10-20 - Rating: 5)
Had a busted pipe behind toilet. Omar came out fixed it. He was a great guy and very helpful. He figured out what needed to be done quickly and fixed it very well. If you are in the salisbury area and need great service i suggest Omar!

Review 12 (2024-05-02 - Rating: 5)
We had to suddenly replace our hot water tank and were assigned Omar. He was amazing and worked with us and went out of his way to stay in-budget and on time, making sure we were able to shower in our own home that very evening! Absolutely loved our service.Omar even sent us pictures of the heater in transport to help us feel better about it!

Review 13 (2024-09-04 - Rating: 5)
Zai was exceptional! They arrived right on time, quickly diagnosed and fixed the issue with expert knowledge, and did so with remarkable efficiency. He even took the time to detail what he was doing so I had a better understanding of the issue. His pleasant demeanor made the entire experience stress-free and enjoyable even with the rapport he easily built. Someone give that man a raise or something!

Review 14 (2024-08-30 - Rating: 5)
Sai did an amazing job. He was able to do a thorough job and was extremely informative . He also came quickly in a time of need. We appreciate his great plumbing knowledge and friendly service . We would highly recommend this company for any publish related issues ! They will certainly save you time, and complete great quality work.

Review 15 (2024-06-28 - Rating: 5)
The team at rotor rooter were superb. Van, who fixed my drain line was professional, very helpful, & took the time to explain my options in order to make an informed decision. Bryan, who did the majority of the mitigation was super helpful, he was very thorough, explained everything, ensured my insurance company got all the necessary pics & documentation, and has a really great personality. He was really enjoyable to deal with. I can’t say enough how pleased I a for choosing RotoRooter. They will be my go to plumbers from now on. Great team. Thx guys.

Review 16 (2024-09-02 - Rating: 5)
Our tech Zai was great. Arrived on time. Was courteous. He was able to repair two gas leaks we had as result in f lightning hitting our house.

Review 17 (2024-10-08 - Rating: 5)
Adonis was the tech. Excellent job. Knew his stuff and very efficient. Jumped in deep and fixed the problems. Personable. Highly recommend Adonis and work he did.Tom Drye

Review 18 (2024-09-12 - Rating: 5)
Had a pipe leak getting worse as time went by and did not want a burst pipe flooding the crawlspace. I called and was given the first appointment. Zai came out looked at the problem, diagnosed it and showed me where the shut offs were so I could restore water to the house. While I have a home warranty that should cover replacing the water heater if not I would definitely call Zai to do the job. Great customer service and definitely recommend.

Review 19 (2024-12-24 - Rating: 5)
Last minute service request right before a major holiday. Tech (Lal) was awesome, friendly and got the job done in a very timely manner.

Review 20 (2024-08-16 - Rating: 5)
I live in Albemarle, NC. Had a problem with my ejector pump not working, maybe a clog. The salesman tried to upsell us, but that is another story. We are on a fixed income. The plumbers who came out, Dylan B and Sam were honest, hardworking guys. They called their supervisor and got the job done quickly after their supervisor okd it. The problem was that the alarm never went off and our pump burned out. They replaced the pump, there were no clogs. They were actually HONEST and had INTEGRITY!! Very rare these days, very very rare. Thanks guys! 😊

Review 21 (2024-08-30 - Rating: 5)
It was so easy and nice to Zai in my home to work his roto-rooter magic. My barhrub hasn’t drained this quickly in years! I scheduled online, got a confirmation the day before, and even got a call to see if the tech could come earlier. Will definitely call for any future needs.

Review 22 (2024-05-31 - Rating: 5)
Over the Memorial Day weekend, I end up with no hot water. I called Roto-Rooter and Jeffery R was assigned. From the beginning, he was extremely patient with me as I asked numerous questions, hardly giving him an opportunity to answer each one. He reminded me of safety items (how to shut off water valves) as he explained what he was doing and why. He diagnosed the issue and shared pros and cons that helped me make what I believe to be the best decision for me in that moment. His ability to make technical issues very simple is another attribute I appreciate about Jeffrey. Thank you once again for the stellar customer service!

Review 23 (2024-05-26 - Rating: 5)
My cousin Jane was having issues with her kitchen sink. She called several plumbers. None were available for several days. Then she called Roto-Rooter. Within an hour of her initial call, a technician called to say he was on the way. He arrived promptly. His name was Stan. He quickly assessed the situation and explained the problem to us. He then explained what needed to be done. He was courteous and professional throughout his visit. Once the job was completed, he offered tips on how to avoid the same problem in the future. We were very impressed! Thanks, Stan, for a job well done!

Review 24 (2024-11-04 - Rating: 5)
Zai was very helpful in getting my problem solved. He was on time, effient, and very nice. Had the pipe cleared in under an hour. Great work Zai.

Review 25 (2025-01-01 - Rating: 5)
L was great! Very understanding and provided excellent service! Would love to have L back anytime!-Bobby

Review 26 (2024-01-12 - Rating: 5)
I chose the window of service to be between 9am and 1pm, I was getting a text at 8:30am. There was no waiting around, if anything they exceeded my expectations to where I was scrambling to get things cleaned up and prepared before they got here! Amazing consideration for the consumers time. The technician, Lizzy, was super incredible. They were so nice, so professional, super considerate about the noise, so skilled and masterful at their work, kept me updated along the way, informed me about what possible issues they found and what to do to prevent any more damage in the future, asked my preference of cosmetic details that could be done. As someone with pretty severe social anxiety, there could not have been a better tech to be in my home than Lizzy. Absolutely amazing work and outstanding professionalism and customer service. If you get Lizzy, you’ve gotten lucky. And very reasonably priced for the work that needed to be done. I could not be more satisfied with this service.

Review 27 (2024-05-21 - Rating: 5)
My guy was tremendous. I had a pretty bad problem with a toilet downstairs. My guy came over when he was scheduled to. He told me what the problem was and what he could do to take care of it. And finally he told me the probable cost of taking care of the problem. He did EXACTLY what he told me he was gonna do and explained each procedure step by step to me. He double checked his work and it came to the exact price he told me it would be….and that doesn’t happened all of the time…believe me! Gave me a few quick tips to help in the future and was very personable and courteous the entire time. He just was a super guy that did a super job. I would recommend my guy to everyone in shouting distance!! Great job!

Review 28 (2024-12-22 - Rating: 5)
They came out the next evening after calling them.It was dark outside and they snaked out my pipe through the clean outs in the front yard to unclog drain pipe..Now I’m waiting on the camera inspection he said that came with their service to determine the root of the clog.Paid $631.70 for about a hours work.

Review 29 (2024-12-25 - Rating: 5)
Lul was very knowledgeable and professional . He came out Christmas Eve and made our holiday . Five stars thank you so much.

Review 30 (2024-11-21 - Rating: 5)
Sai is the absolute best. He rescued my cat out of a tight spot, and Iam forever grateful😻.

Review 31 (2024-05-27 - Rating: 5)
Overall great experience. Zan arrived on time and quickly reseated my toilet without issue. Prior to starting they made sure to let me know what could go wrong even though everything went well. Totally worth hiring professionals!

Review 32 (2024-02-07 - Rating: 5)
We submitted our request for service the night before when someone promptly arrived about 9-ish next morning. Dennis was very friendly and professional. Right up front he told us what he thought the issues were, and provided prices on both before any work began. They were able to correct the issue and were respectful of our home. We will be using them again in the future

Review 33 (2024-03-08 - Rating: 5)
Bryan, Antonio and the crew were phenomenal in alleviating my worst nightmare - water damage.When water was pouring from my basement ceiling, it made me extremely worried but just a phone call to Roto-Rooter made everything very easy thereafter. Their plumber Dennis came, fixed the leak. Then Antonio came, took photos with thermal image, accessed the damage and opened a claim with homeowner insurance. Right after Bryan and crew came over to start drying my ceiling. Throughout the process, they treated with respected, communicated thoroughly and handled the situation with utmost professionalism. Today they left with their equipments leaving no trace of water damage in my basement.I highly recommend them for worry-free water cleanup services.

Review 34 (2024-05-06 - Rating: 5)
I dont typically write reviews, but I feel that a job well done should really be acknowledged. Our technician, Jeff R. #1513, was knowledgeable, professional, and personable. He made a stressful situation feel much less stressful. Thank you Jeff for all your help.

Review 35 (2025-01-02 - Rating: 5)
Ruan and Rey were great! Very fast and professional!

Review 36 (2024-02-23 - Rating: 5)
Response time was unbelievably quick as we had someone out within an hour of putting the request in at 7pm. Dillon came out tonight and was very knowledgeable and took the time to educate me on simple fixes to other plumbing issues we have had over the years. Also, went the extra mile and cleaned up thoroughly

Review 37 (2024-05-06 - Rating: 5)
Very delighted with services from Roto Rooter. I had clogged bathroom sink. A day before I booked appointment . And was surprised by the prompt service. Serviceman was on time and spent quality time tonresolved the issue. Though it is better than earlier but he was transparent to explain the issue. A strong recommendation from my side.

Review 38 (2024-05-05 - Rating: 5)
I just wanted to share my fantastic experience about Reyes Perez #2635 from Roto Rooter. He is an outstanding technician - honest, thorough, and efficient! Reyes accurately identified the issue and fixed it promptly. I am thrilled with the service and will definitely be using Roto Rooter for all my future plumbing needs.Thank you for the exceptional service!

Review 39 (2024-12-17 - Rating: 5)
Zonun was a huge help, diagnosed the problem quickly and was able to fix our plumbing issue! Thanks so much!

Review 40 (2024-03-01 - Rating: 5)
The service rep was very polite and professional. The puddle I came home to today was from a rusty pipe that created the leak. He was able to replace this piece and all is good now. I will not hesitate to call again, and will recommend you to anyone. Thanks!

Review 41 (2024-04-28 - Rating: 5)
This was my first call to Ro-To Rooter. I told them I needed to replace my water heater. They sent a plumber to install it that day, but he didnt complete the work and still charged us for it. We also found several leaks. We called the company later and they sent another plumber. His name is Zairem. He did his job perfectly and fixed several leaks so that our water heater can work properly. We had some other problems and he came to help us solve them in a timely manner.

Review 42 (2024-11-21 - Rating: 5)
Zai Was great to work with and helped us in a pinch. Could not recommend him more!

Review 43 (2024-02-29 - Rating: 5)
What a positive experience, l dont even know where to begin. We had leak coming from a pipe connected to the main valve and I was hesitant amount calling a plumber thinking I could fix this myself. Im sure glad l decided to call Roto Rooter. From my initial call Ray arrived in 30 mins. He quickly diagnosed the issue, provided options for the parts and fixed the leak. I was very pleased with outcome and glad I called. Thank you Roto Rooter!

Review 44 (2024-09-02 - Rating: 5)
Roto Rooter and technician Zai did a terrific job diagnosing my problem and offering solutions. I would contact them again.

Review 45 (2023-12-08 - Rating: 5)
Our technician arrived in about an hour. He was friendly and extremely helpful, explaining everything as he went along. He fixed our clogged plumbing quickly and left the area spic and span. I will definitely use Roto Rooter again.

Review 46 (2024-02-06 - Rating: 4)
They arrived within 2 hours after my call to schedule appointment. Stan was professional and knowledgeable. He gave me some good recommendations to prevent further issues. My only complaint is the cost. It took around thirty minutes to clear my drain and It was $552.

Review 47 (2024-10-01 - Rating: 5)
Fast and friendly service. Did a fantastic job. We will call again for future plumbing needs!

Review 48 (2023-11-28 - Rating: 5)
I had a drain clogged from my clean out to the manhole. I called Roto Rooter again as I had used them before years ago on a different clog. To schedule a time to come out is a breeze and the technician was there when he said he would be. They even notify you at least a half hour or more when they will be there. My technician “Ray” was great. He asked what the problem was and explained how he was going to fix it. Told me up front the price was to do the work and had him go ahead with the work. It didn’t take long and clog was gone. If you are having plumbing issues like a clog like mine (tree roots) then don’t hesitate to call Rotor Rooter to get the job done right. If you get Ray as your technician then you know you are in good hands.

Review 49 (2023-12-23 - Rating: 5)
Absolutely amazing service! Roto-Rooter Plumbing as able to get someone out same day within a two hour window of me contacting them. Dennis was extremely helpful with fixing my plumbing issue and patient with answering my questions.

Review 50 (2023-12-02 - Rating: 5)
Had Stan come out this morning to help out with our bathroom and toilet drain system. An absolutely great job all around! Was very informative and knowledgeable with his work and even helped give me some very helpful pointers and suggestions for any future troubles. Stan was straightforward, thorough, and kind. Would definitely call these calls again if other problems occur!

Review 51 (2024-03-05 - Rating: 5)
Wonderful service provided from Roto Rooter! Everyone that was involved communicated what was happening in my home so I understood what they were doing. They have great prices compared to other companies. Question were answered on what I needed and the people are just great. I highly recommend this company. Gordon was the one who helped me, he explained everything in detail which was extremely helpful. He was clean and kind. Thanks again Roto Rooter.

Review 52 (2023-12-04 - Rating: 5)
Stan was very professional and got our issue sorted, and helpfully explained the relevant details for us. Every experience Ive had with Roto Rooter has been this way, and its why I call them first when facing an issue bigger than my ability to fix it. Highly recommend.

Review 53 (2024-03-18 - Rating: 5)
Brandon was a HERO in our household this past Saturday late afternoon. He came promptly for our plumbing emergency, was extremely professional and courteous and importantly skilled and diligent beyond one’s imagination in diagnosing our problem and not leaving until he fixed the immediate blockages. Without undue delay he called for help from a colleague Eddie who brought a camera to try to identify the problems. They worked exceedingly well as a team, educated me as to the problem and solution and answered all of my questions with great patience and detail. It was a long night for both but they did not complain, nor try to short circuit the solution in order until it was finally dealt with properly. They won my loyalty without question! TRice

Review 54 (2024-05-01 - Rating: 5)
To all the Roto-Rooter companies I mean customers I had the best day with L who is their certified plumber. He did an awesome job. Thank you. Rotor Ruta and give standing ovation five stars to L0, thank you so much Dylan.

Review 55 (2024-04-19 - Rating: 5)
Reyes showed up on time and politely identified the issues we were having with some of our plumbing. He then was able to rectify the issues in a timely manner and put us back in good shape. Very thankful for his time!

Review 56 (2023-12-30 - Rating: 5)
Stan did an excellent job! He was on-time for the appointment, gave us the options to resolve the problem, and then we agreed on a plan. He executed the plan perfectly and resolved the pipeline issue. I think that the fee was a little more than expected, but Stan was very professional and he explained things very well. The overall service was excellent. Thank you.

Review 57 (2023-10-29 - Rating: 5)
Stan came out to fix our toilet today. We were able to get our service scheduled and completed in under a day. Stan was professional and friendly, and he fixed our toilet so fast. He gave tips on how to prevent plumbing issues in the future and even suggested good brands for a new toilet if we need to replace it at some point. Roto-Rooter also has a 7-day guarantee, which means that theyll come back and fix it for free it you have issues again during that time.I highly recommend using Roto-Rooter for plumbing issues! Super fast and professional. Excellent service! And ask for Stan if you can :)

Review 58 (2023-12-17 - Rating: 5)
Ray was my plumber. He was rerrific. Prompt, friendly, and did an awesome quick job of installing my new toilet. Because it was too large to fit in my car, Ray even picked up the toilet at the store and brought it to my house. I recommend Roti-Rooter send would call them again. Their customer service is impeccable!

Review 59 (2023-06-07 - Rating: 5)
I am extremely pleased with Terrence and the service I received. From the moment I contacted them, they were prompt, professional, and highly efficient. He arrived on time, quickly assessed the problem, and promptly fixed it. What impressed me the most was his expertise and skill. He knew exactly what needed to be done and completed the repairs with precision. He was courteous, friendly, and took the time to explain the issue and the steps taken to resolve it. I highly recommend Terrence , His professionalism, expertise, and excellent customer service made the entire experience stress-free. I wont hesitate to call him again if I have any future plumbing needs.

Review 60 (2019-01-25 - Rating: 4)
Excellent response time. Technician (Sergiy - 7775) was at our house within 2 hours of the initial phone call. Sergiy was profession and quick to explain why and what he was doing. Service was complete within an hour. Rating of 4 star simply due to the high pricing for an hours worth of work. We didnt have opportunity to shop around as this was an emergency, but $350+ seemed pretty hefty.

Review 61 (2023-12-22 - Rating: 5)
I utilized the online services to schedule an appointment for the next following day and the response time was handled very promptly. I received a confirmation via email informing me that a technician will be at my residence between the allotted time frame I selected.On the day of the services, the technician (Stan) arrived on time and was very punctual. He thoroughly explained what exactly was going on with my plumbing and how a clog developed in the main sewer line, and initiated the resolution for the issue. Stan displayed such great charisma, enthusiasm and professionalism. I can tell how much he enjoyed working in this profession based upon all the knowledgeable information he provided me with.Later in the process, I got the chance to meet with Eddie, The Field Supervisor. He arrived to discuss available options to make changes to the plumbing system, for longevity purposes. Eddie truly communicated effectively to ensure I understood all the precautions and preventative measures of this decision. Thank you Eddie for being such a wonderful individual and truly valuing the customer needs.Overall, I was highly satisfied of the outcome. Thank you again Stan, Eddie and the rest of the Roto Rooter team for offering me with such a personable experience.****Update: Jeff arrived this past Monday (Dec 18th) to install a clean out riser on my property to allow quicker access to the main sewer line. Overall the entire process went very smoothly and was completed in a timely manner. Jeff took the time to explain each step of the installation process and why this particular project had such great long-term benefits.Thank you so much to Jeff for being so candid and understanding with me. This is not my level of expertise but I definitely felt comfortable asking him questions due to his calm demeanor and sincerity.Great services and will highly recommended!!10/10

Review 62 (2024-03-04 - Rating: 5)
Dillon did an incredible job and was very efficient. Got my toilet fixed and running right away and also addressed and fixed another issue that arose during the repair. Highly recommend.

Review 63 (2024-04-17 - Rating: 5)
Lizzy has saved me from huge headaches more than a few times! I have had multiple issues pop up since buying my house last year, and each time Lizzy is responsive, quick, and gets the job done within my budget. Also walks me through every issue so I understand and can get the best long term fix. Highly recommend Lizzy!

Review 64 (2024-05-07 - Rating: 5)
The men were very friendly and knowledgeable! They respected my home and my husband and me! This is our 2nd time using Roto Rooter and they did not disappoint!Thank you Reyes and Michael!

Review 65 (2024-02-05 - Rating: 5)
The worker Stan from Roto-Rooter was very polite and patient, he took the time to explain what was happening, and made sure everything was working properly before he left! I would differently recommend others to use your service in the future.

Review 66 (2023-11-25 - Rating: 5)
Stan and Demetri were amazing. Stan was very thorough and kind and reassured me that this particular issue was not my fault. I have a tree that created a plumbing issue due to the roots. The clean up was done so well and my property was respected. It was an unfortunate time but I am thankful that Stan answered the call.

Review 67 (2024-02-25 - Rating: 5)
Was going to sell our house and had a shower handle break. A quick call to Roto Rooter and we got connected with Johnathan Farley - he was a consummate professional and helped us out immensely. Highly recommend the company and Johnathan!

Review 68 (2024-05-01 - Rating: 5)
Bo did a great job solving the issue we were having with an outside commercial pump/grinder. Most notably diagnosing an electrical issue that was a result of an error by the builder. We got an electrician out to resolve that issue and everything worked perfect.

Review 69 (2023-12-18 - Rating: 5)
Very professional, knowledgeable, and friendly. Stan was not able to fix our issue due to the fact that the drain field ultimately was the problem but helped us to rule out any issues up to the septic tank. Very pleased with the work he did and went extra mile to offer good advice and to clean up the work area. Highly recommend.

Review 70 (2023-10-30 - Rating: 5)
Had to get a plumber right away due to clogged sink in the kitchen. Made an appointment for the next day on the website. Stan came between the allotted hours and was super helpful and thorough. He explained what I should not be doing and provide a few solutions. Very happy with the results! Definitely recommend. Stan was amazing.

Review 71 (2024-05-02 - Rating: 5)
Technician that was sent was very positive and seemed to know his job exceptionally well. He’s really the primary reason I had any comfort thru this difficult situation related to a broken water pipe connected to the water heater. I’m thankful Roto Rooter has employees like Zai..

Review 72 (2024-02-03 - Rating: 5)
We had a pretty serious clog in our sink drain and Stan and Omar both worked hard and efficiently to get it unclogged over two visits. They did a good job explaining the process and how best to avoid it moving forward. I would definitely recommend them.

Review 73 (2024-03-20 - Rating: 5)
Bo provided excellent service today. He was very personable and professional. He asked good questions to determine the issues at hand, and then efficiently and effectively cabled our water line and suggested further analysis based on what he found.

Review 74 (2023-11-06 - Rating: 4)
Our serviceman, Stan, was kind and knowledgeable. It only took him a matter of minutes to unstop our clogged toilet. He said the clog was cased by wipes and advised us not to flush them and to use Scott toilet paper to also help keep the toilet from clogging. We appreciate his efficient efforts and his helpful information! Thank you Stan!!

Review 75 (2023-11-26 - Rating: 5)
Stan and his team came out on a holiday weekend when we had a main sewer line clog emergency. They came out quickly and were able to fix the issue same day. Very professional and fairly priced. I would definitely recommend them.

Review 76 (2024-12-16 - Rating: 5)
They did an excellent job in a timely manner. Very professional and pleasant.

Review 77 (2024-03-06 - Rating: 5)
Dennis with RotoRooter was great! He was incredibly knowledgeable and professional, and was able to solve the problem without having to take apart my bathroom. I’m a happy customer.

Review 78 (2023-06-14 - Rating: 5)
We have utilized ServPro for a previous project and were so pleased we opted to return when we had a new problem appear. Terrence arrived on-time and exemplified customer service from the get-go. He was diligent and persistent in diagnosing the root causes of our water leaks and was proactive in reaching out to a colleague, Brandon, to make sure the job could be done as quickly and effectively as possible. Both were incredibly patient and hard-working during the entire project and worked tirelessly to get all taken care of, working until midnight without so much as a grumble! I cant speak highly enough about the quality of work and their customer-centric approach and would recommend them to anyone in need of like services in the future!

Review 79 (2024-03-04 - Rating: 5)
Ray did a very good job. he was very knowledgeable and helpful with any questions I had. would definitely recommend him to my family and friends. very satisfied with his work.

Review 80 (2024-01-13 - Rating: 5)
Bo was absolutely fantastic. Knowledgeable, fast, and professional. I was reluctant to call a chain company bc of the cost and random custom service. On this day I got what I asked for. From the initial call I had a pleasant experience and Roto Rooter resolved my issue on the same day.

Review 81 (2023-11-27 - Rating: 5)
I had a really good experience using Roto-Rooter that services Huntersville, NC. I contacted them after 2 failed attempts with other compnies to get hot water in my home quickly (water heater issue). They were on time, accessed the problem quickly, and gave options to repair or replace the unit. Reyes Perez was excellent and i would recommend their services

Review 82 (2024-01-08 - Rating: 5)
Lizzy the technician arrived promptly and checked out our problem. The issue was not a leaking vent like we thought and there was no charge for the visit. That is phenomenal service and I will be using Roto Rooter in the future.

Review 83 (2024-03-02 - Rating: 5)
Technician Stan was very prompt and professional. He went above and beyond with the service he provided. His recommendations to correct the problem were also helpful.I would definitely recommend and ask for him again.D.Jones

Review 84 (2024-03-03 - Rating: 5)
L was very professional. I scheduled a time and received a call that the technician can arrive between 30 and 45 minutes earlier. Although I was told that the service would be at an earlier scheduled time by the company the technician arrived about 1 hour and 30 minutes later. He was polite and easy to talk to.

Review 85 (2023-11-11 - Rating: 5)
Just returned from vacation and arrived to a back up in our sewer line, flooding our basement shower with sewer water. Called Roto-Rooter and Stan arrived to fix our plumbing issue within an hour of call. He was professional and courteous, and had us back in working order within an hour. Stan recommended ways to eliminate the possibility of this happening in the future. Stan’s the man, and we appreciate his hard work and dedication!

Review 86 (2024-01-21 - Rating: 5)
Stan was the technician that came out to our house. Hes awesome... ..nice, knowledgeable, professional, and very informative.! Got the job done very fast. Roto Rooter has definitely won our business!!

Review 87 (2025-01-03 - Rating: 5)
Li was really great 😊 he was friendly came to my house got the job done super quick and remained friendly even though I was a little stressed not having hot water.

Review 88 (2023-10-30 - Rating: 5)
Stan was excellent! Showed us exactly what was wrong with our shower drain. Also let us know what we could get at Lowe’s to prevent stop ups in the future. Very thorough. Very professional! I got my shower back! Thank you! Catch

Review 89 (2023-12-21 - Rating: 5)
Root-Rooter came quickly, the very same day within an hour! Completed snaking my lines in about 30 minutes, very fast, reasonable and tech was really nice and explained everything that needed done then called camera man to make sure all is clear!

Review 90 (2024-01-08 - Rating: 5)
Dillon very quickly identified the issues and repaired the leak. Dillon is extremely knowledgeable and professional and he discussed the details of the repair and cost of the repair with me. The cost of the repair was reasonable. I will definitely be calling Roto Rooter again for my plumbing repairs.

Review 91 (2024-03-17 - Rating: 5)
Highly recommend Roto-Rooter! Friendly staff and very efficient, came out the same day we called for a clogged kitchen sink. Zeraim was awesome and fixed our problem super fast!

Review 92 (2024-05-25 - Rating: 5)
Bo was very responsive and professional. Had some trouble finding a reliable plumber to do a pretty small job. I will certainly keep his name and number for any additional plumbing needs.

Review 93 (2024-03-12 - Rating: 5)
I called Roto Rooter 3/9/24 as I noted water under the washer.Ruan Hill arrived less than an hour after my call. His quick and accurate diagnosis showed the problem to be elsewhere . And! It was major ! A leak from hot water pipe in crawlspace.he promptly replaced the damaged pipe.He also noted an obstruction of water line and after snaking process all is well.I couldnt be more pleased with the expert work provided by Ruan Hill.

Review 94 (2023-11-25 - Rating: 5)
Awesome! Awesome! Awesome!Aaron and Jeff worked diligently to address our Thanksgiving Day plumbing issues until the very end. Their mission was accomplished and we are extremely happy and grateful for their service. We are forever thankful for their successful efforts.

Review 95 (2024-12-24 - Rating: 5)
Great and fast service! ERIC was excellent

Review 96 (2023-11-27 - Rating: 5)
Booked the service in the morning and they arrived same day. Dillon was prompt for his appointment and cleared the clog quickly. He also helped explain some self-service solutions for the future too. Great service, highly recommend!

Review 97 (2022-09-07 - Rating: 5)
I called at 10am with three clogged drains and by 2pm a technician was at my door ready to give a quote. Albert was courteous, knowledgeable, quoted a very fair price, and was able to start working immediately after my approval of the estimate. He worked quickly and cleanly and left no mess behind. By 4pm he was packing up and I had three perfectly working drains! We will definitely be calling Roto-Rooter for any future plumbing needs thanks to Albert’s great service. Thanks!

Review 98 (2024-05-22 - Rating: 5)
Ray was great! Got the toilet in quick and was a great guy to talk with! Will definitely reach out next time and highly recommend

Review 99 (2024-03-10 - Rating: 5)
Our garbage disposal needed replacement. I was able to get help quickly; I called at 7pm and someone was at my house at 9:30am the next morning. The technician was pragmatic about the solution and quick with the repair.

Review 100 (2024-04-27 - Rating: 5)
Very friendly as well as knowledgeable. I will be recommending them to my family and friends. He got the job done in a small amount of time!! He was awesome!!

Review 101 (2025-01-02 - Rating: 5)
L was knowledgeable, kind, and made quick work of the issue! Very professional and they came out within an hour of the call. THANKS!

Review 102 (2023-12-10 - Rating: 5)
We weren’t sure if we had an isolated problem or something bigger. Zairem came out quickly, diagnosed the problem, and was clear with the options for us to evaluate. He was courteous and was able to quickly address our problem by the time he left. We would gladly use Roto-Rooter again in the future!

Review 103 (2023-07-16 - Rating: 5)
Stan was awesome! He was very proficient, knowledgeable, professional and helpful. He had amazing customer service! He made sure everything worked perfectly and was very helpful with tips to prevent any future issues! Highly recommended!

Review 104 (2024-02-23 - Rating: 5)
The plumber arrived as scheduled, answered my questions, and did a fantastic job repairing the toilet. He was professional and friendly. I recommend Roto-Rooter.

Review 105 (2023-12-07 - Rating: 5)
We were really in a bind with our water leak. Thankfully Roto Rooter sent us Ruan Hill. He completed our repair very professionally and expeditiously. It was really a pleasure to see Ruan work with the knowledge of an architect and skill of a craftsman. He displayed remarkable ingenuity in accomplishing the repair in very difficult and confined spaces. I’m going to request he do any future repairs. Which hopefully won’t happen, but you know “this old house”, chances are it will..

Review 106 (2023-10-29 - Rating: 5)
Stan was very professional, friendly and knowledgeable. He didn’t waste anytime and was able to diagnose the problem right away. Recommended different practices we could do to prevent our clogging problems from happening again.Thank you Stan!Thank you Roto-Rooter

Review 107 (2023-12-06 - Rating: 5)
Had a major clogged pipe above my ceiling and it was after hours. Reyes Perez came even though his shift was over, to take care of it. He was very thorough and professional and I highly recommend them.

Review 108 (2023-08-10 - Rating: 5)
I called for a water pressure valve leaking issue. The plumber was in my home within hours from making the phone call. He was very professional, on time, explained his work to me, and answered my questions. He cleaned up the area when done and did a great job. I will use Roto-Rooter again and will recommend them to others. Im a happy customer! P.S. they also provided a military discount - thanks Roto-Rooter.

Review 109 (2024-03-21 - Rating: 5)
Sochai was absolutely incredibly. I have a 102 year old house that presented a plumbing mystery. Sochai displayed incredible perseverance and work ethic to surmise a solution that evaded us for hours. At no point in time did Sochai let up, nor did he ever stop attempting to surmise a solution. When the first devise wasn’t enough to unclog my 102 year old pipes, Sochai retrieved another. When that device failed to work, Sochai took a moment and realized that maybe the first device could now work, and even though he had already used the first device for two hours, he went back to it yet again with a distinctive solution. This time, it worked. Sochai was relentless and displayed incredibly persistence and work ethic to surmise a solution. He was incredibly well mannered and gracious. Sochai is the caliber of employee employers and clients dream to have assist with their problems. Not enough superlatives for me to describe how impressed I was with his professionalism.

Review 110 (2022-09-22 - Rating: 5)
Jeff the Technician was most excellent. He had been sent to our home several weeks ago to unstop a toilet. He was great then and he was great on this service visit as well. He called to let us know he was here as we live in a locked and secure condo unit. He identified himself and worked extremely hard from the minute he arrived. He was extremely professional knowledgeable and kind. He cleaned up everything before he left our condo and gave us tips to keep this from happening again. Jeff is an excellent service person and represents Roto Rooter in the best possible way. We highly recommend Jeff and Roto Rooter.

Review 111 (2023-11-27 - Rating: 5)
Super easy to schedule online; received service confirmation very quickly. Adolfo T was awesome! Provided details of service and estimate before beginning work. Super friendly and funny. Great overall service!

Review 112 (2024-03-08 - Rating: 5)
Zairem was amazing at handling our clogged main line. He explained everything in detail, and went to extra mile with his customer service. Would 100% ask for him to come back if I needed it.

Review 113 (2024-12-24 - Rating: 5)
L did awesome job and very professional and polite and would very recommend

Review 114 (2024-03-05 - Rating: 5)
Stan was great! Came in found and addressed the problem without wasting time. Educated me on what and why the problem occurred. Hope I don’t have any future issues but Stan will be my first call if I do!

Review 115 (2024-01-03 - Rating: 5)
Our technician, ADOLFO T, was very professional, clear, and quick. He was able to resolve the issue after deducting the problem. Would 100% use Roto-Rooter again in the future.

Review 116 (2024-01-06 - Rating: 5)
Arrived on time, explained everything he was doing. Was patient with me getting the answers to questions i wasnt sure of. Very polite young man.Bath tub drains like a charm now and of course toilet is UNCLOGGED !!I only wish I would have ask him to do my bathroom sink too.

Review 117 (2023-07-01 - Rating: 5)
The plumbing problem I called for was initially noticed by an HVAC technician coming to tune up and clean our unit. Upon seeing a leaking pipe in our crawl space and the valve for turning the water in our house off not working, we called Roto Rooter.The dispatcher I spoke with first was courteous and informative, and helpful explaining the time window for a plumber to arrive, it being short notice on a weekend.The technician, Aaron, was very respectful and answered my many questions. He explained to me what was going on and what was needed to resolve it, being very effective and knowledgeable.I want to thank Roto Rooter and Aaron for the responsiveness and effectiveness, and will most certainly call again should something else arise.

Review 118 (2023-08-29 - Rating: 5)
The roto rooter technician did a great job fixing our clogged bathtub and shower. He used two different snakes in three different locations and finally fixed the issue. The technician was very pleasant and helpful the entire time he was working!

Review 119 (2024-12-15 - Rating: 5)
Having problems with toilet and Van came in fixed the problem knew exactly what was going on . I really appreciate his help .

Review 120 (2024-12-22 - Rating: 5)
Very friendly and quick. Did a great job!

Review 121 (2024-01-07 - Rating: 5)
Hes a wonderful Lotus brutal man. I will recommend him to all of my friends and hes a gentleman and he does a wonderful Joe. I will always call for him if I need you thank you very much and have a good day.

Review 122 (2024-05-26 - Rating: 5)
L was a wonderful technician. He was quick, thorough, and did an excellent job explaining the issue! 10/10 recommend!

Review 123 (2024-02-06 - Rating: 5)
Great customer service, took the time to explain everything. Friendly and efficient.I called them on a Saturday and was able to get them there the next day, really happy with the service. Will use them again. Zai was a great technician.

Review 124 (2023-11-28 - Rating: 5)
They went above & beyond. Great service & friendly. I love when the tech knows their information + the $75 off coupon really helped me being this was a last minute emergency. Installed my toilet & I’m loving it ! Definitely recommend!

Review 125 (2020-09-14 - Rating: 5)
I had a plumbing issue that was very unexpected and b ecame an urgent emergency. I called Roto-Rooter and was told someone could be at my house in a couple hours. Not too long after the technician Stan showed up and after pointing out then explaining my issue to him, he resolved it in less than a hour. He made sure after everything was flowing correctly as well as to educated me on how it to prevent it from happening again in the future. With a couple of other tips to go along with the great service from start to finish, I truly recommend!

Review 126 (2024-03-15 - Rating: 5)
Stan is a total pro and a great partner. He us knowledgeable, great at the sometimes very difficult work, and clear with guidance to help us maintain our property.

Review 127 (2023-12-02 - Rating: 5)
These guys are amazing !! Stan and his crew came out so fast today and had our sewer line, that was backed up, cleared and operating like new. Highly recommend these guys as they are very professional.

Review 128 (2023-11-04 - Rating: 5)
Stan was absolutely awesome. He was friendly, knowledgeable and cordial and more. If I ever had to use Roto-Rooter again, I would specifically ask for Stan. Great job my man.

Review 129 (2024-05-28 - Rating: 5)
Zairem was here with a hasty fashion and was able to fix our toilet ASAP which saved us since we had guests over for the weekend. Loved his service!

Review 130 (2023-12-27 - Rating: 5)
CJ & Dillon arrived a short time after I called for service. They fixed my leaking kitchen sink and made sure it didnt leak and drained properly. I would recommend them to anyone! Thank you

Review 131 (2023-11-29 - Rating: 5)
Reyes was super professional and explained everything he would do and possible problems that may arise. Thankfully we didn’t have any of the potential problems and he cleared the clog in our tub drain that two other plumbers were unable to clear. Thank you!

Review 132 (2024-07-11 - Rating: 5)
Adolfo and Tim are the subject matter experts. They did a great job and took care of our problem very quickly.

Review 133 (2024-05-24 - Rating: 4)
Ruan was very professional working on plumbing issues in our house. He gave me a sense of trust, which I appreciated.

Review 134 (2023-06-07 - Rating: 5)
Terrence is a wonderful young man. He was very very nice when he came. I had a clog in the main sewer line, he came and unclogged it. He also explained to me what I need to do so this doesnt happen again. I would 100% call him again if something else happened. Thank you Terrence.

Review 135 (2023-12-18 - Rating: 5)
Omar was right on time and completed the work in less than an hour. He showed me exactly what was wrong with the plumbing and also showed me very detailed pictures of the work that he had completed.Thanks again Omar. Merry Christmas and Happy New Year

Review 136 (2024-03-21 - Rating: 5)
Jeff was respectful and knew what he was doing. A+ service and high quality work. I would recommend them to anyone needing any plumbing service!

Review 137 (2023-11-29 - Rating: 5)
Came home from a trip to a leaking water heater, Reyes showed up on time and did an excellent job of providing options. Next day arrived promptly and got the job done. Price was less than others quote.

Review 138 (2023-05-30 - Rating: 5)
Booking a service call online was easy and I got an appt. quickly. The technician, Terence, was polite and friendly. He understood my concerns on the cost and he thoroughly explained my options and next steps we would need to go through. He solved the issue quickly and there was no upsell (unlike Morris Jenkins). I appreciate Terences transparency and integrity throughout the job as I know nothing about plumbing.

Review 139 (2024-04-27 - Rating: 5)
Ruan came to our house after a clogged kitchen sink back up in early evening and was able to fix it in short time. Very much recommend him and Rotor Rooter

Review 140 (2023-11-28 - Rating: 5)
Bo was fast and so so so kind! Knew exactly what the issue was and went straight for it. Broke down the pricing before he went and did the work. Was overall just an amazing experience and I will be using him again for any issues in the future!!

Review 141 (2024-01-03 - Rating: 5)
Dennis was a rock star for us today! He resolved an issue that had bothered my mother-in-law for decades! Her sink is now draining properly! Highly recommend Dennis and Roto-Rooter!

Review 142 (2022-11-17 - Rating: 5)
Very pleased with our experience. Our tech Adolfo was amazing! He was professional, knowledgeable, clean and most importantly, he was able to resolve an issue 2 other companies hadn’t been able to. Thank you for sending us a superstar!

Review 143 (2020-09-01 - Rating: 5)
Dennis Cordova was outstanding! If I could give him more stars I certainly would. From his timely arrival to his professionalism throughout his visit I was very impressed. Eric, another technician who worked with Dennis, was also amazing! He went above and beyond to explain to me each step of the repair so that I understood the problem and the prices associated with it. I would recommend either of these gentlemen if you are looking for exceptional plumbing service.

Review 144 (2021-04-30 - Rating: 5)
I was very pleased with the whole Rotor Rooter experience. The scheduling process was easy and efficient. The technician called ahead and arrived at the scheduled appointment time.I explained the problem and he went to work right away. In no time he had repaired my leaking toilet very quickly, then cleaned his work area.I would recommend Rotor Rooter for plumbing your plumbing needs !

Review 145 (2022-10-02 - Rating: 5)
From the time my call was answered to the completed technician service, my experience was super awesome! My service was scheduled and rendered in a matter of hours. On a Saturday, that’s pretty impressive! Zai, the most friendliest and happiest person I think I’ve ever met in life, was the technician. He explained the work he would be doing and after I accepted, he quickly got to work and resolved the issue. Thank you so much Zai and Roto-Rooter for marking a bad situation (my plumbing/sewer issue) so pleasant!

Review 146 (2021-02-15 - Rating: 5)
I had an emergency with my main line and called Roto Rooter to get and estimate. They were able to get to me an hour later. I was impressed with how fast and courteous their customer service was and how fast they had a technician show up on a Sunday night.Ben was my technician and he was a very nice guy. He addressed the issue and showed me what the problem was. He fixed the main line and my faucet right away and I haven’t had any issues with bubbling or sewage gas from the drains.I highly recommend them and Ben and will be using them again for sure.

Review 147 (2022-07-25 - Rating: 5)
I highly recommend calling Roto-Rooter for your plumbing needs. It was easy to make an appointment online. I then received an email confirmation. The day of my appointment I received a text alerting me that a technician was available. I then confirmed my appointment via text. The technician arrived within 30 min. as scheduled. My team of technicians (Jeffery & Albert) assessed the problem and explained what was happening and how they proposed to fix it. They then fixed the problem and cleaned up everything! They also gave me tips on pipe maintenance. I was very pleased with the service I received and would definitely call Roto-Rooter again!

Review 148 (2018-02-26 - Rating: 5)
Stan, the technician, arrived at 7:30 pm in the service window of 6:00-10:00 pm (on a Sunday evening 20 minutes after dispatch called to let me know he was on the way), which was great! (The service call was made the same day I called to scheduled an appointment, which was unexpected!) Stan was very professional, well-mannered, respectful, and clearly an expert in the area of plumbing. He methodically assessed the problem and gave us a clear estimate prior to beginning the job. He effectively cleared the sink drain and gave precise instructions on how to care for our pipes to prevent issues in the future. We felt very comfortable with him in our home, and he was very neat and clean while doing a messy job. We are thankful for such a great experience!

Review 149 (2020-09-23 - Rating: 5)
We had a toilet overflow and were able to stem the flow long enough until the plumber from Roto-Rooter arrived. He quickly did what he could do to stabilize the situation, diagnosed the problem and said his coworker with a camera-snake would be out to nail down the problem definitively. That fellow came out the next day and confirmed we had an obstructed main sewer line obstruction, probably a root. He made arrangements for a crew to come out the next day, estimating a 4-6 hour repair time. They came promptly and were done in two hours, clearing a two-foot long, total obstruction to our main sewer line and creating a new and better access to the buried clean-out. They did a fantastic job, quickly and cleanly. I highly recommend them. It wasnt cheap, but peace of mind is priceless.

Review 150 (2024-05-02 - Rating: 5)
Dennis is an excellent plumber, was very thorough, and cleaned up after himself. This type of person is a great asset to a company!

Review 151 (2023-05-22 - Rating: 5)
We discovered a leak under our house on a Sunday and Jonathan Farley showed up within an hour. He was incredibly professional and honest about the necessary repairs. Now our water pressure is better than ever! We can’t recommend him enough. Thanks Jon!

Review 152 (2023-11-18 - Rating: 5)
Stan was on time and very professional. He explained everything and answered any questions. The process was done in a fair amount of time and he ensured everything was working before leaving my property.

Review 153 (2022-11-09 - Rating: 5)
Roto-Rooter send a text right out during the time scheduled. The tech was professional friendly and got right to the job. He explained to me what needed to be done and on the second visit, completed the job to my satisfaction. I would highly recommend this company!

Review 154 (2022-10-25 - Rating: 5)
These guys are tops! They were doing work in the business next door, and I asked if they had time to fix a clogged toilette in our business. They fixed the issue quickly for a fair price. I would definitely recommend Albert and his crew, and will use them again!

Review 155 (2024-04-29 - Rating: 5)
I can just say it was great service. He fixed one problem and we found few other problems. Got what I could afford today will get the rest done soon

Review 156 (2019-03-29 - Rating: 5)
I really appreciate Roto Rooter being willing to get some out to my home Sunday night to clear out a clogged pipe. The lady that helped me in dispatched was able to find someone at the last minute to come late Sunday night so that we would not be without water for the rest of the night and next morning. Jeff came after finishing up another job and was very friendly even after having to work until after 11pm to clear the clog. I really appreciate him for that and you would have never known he was here. He was informative and honest . He made my experience a very positive one.

Review 157 (2024-03-07 - Rating: 5)
Zan did a great job, hes very nice helpful & very respectful. He came straight in my apartment found the issue & had it fixed in a matter of time, I would honestly recommend them🥰🥰👍🏾👍🏾

Review 158 (2020-11-28 - Rating: 5)
Stan was extremely responsive and professional with our plumbing needs so early on a weekend morning. He is very knowledgeable and helpful with proactive information/products after service to improve our plumbing lines and septic tank. We will use Roto Rooter again... and highly recommend Stan also. Thank you!

Review 159 (2019-12-11 - Rating: 5)
The on-line service call request was easy to submit. Notice of arrival time was delivered and service representative was on time and very respectful of my property, I was explained the corrective process and was kept informed of changes to initial estimates as repairs progressed. Cost of repairs were very reasonable and recommendations for preventative actions and possible future upgrades to prevent problems were presented in a very professional manner. I will use and recommend Roto-Rooter for all future plumbing needs.

Review 160 (2019-11-15 - Rating: 5)
Nothing but great things to say from end to end of the service. The customer service person who first took my call was unbelievably nice and helpful. They gave me a 2 hour window for a technician to come out. As the end of the 2 hour window approached, someone actually called me to let me know their previous appointment was taking longer than expected. I dont think Ive ever had a company pro-actively call me to let me know they would be running late. When the technician, Jeffrey, arrived, he was very professional, knowledgeable and courteous. This is the second time weve had to call on them in the past few months (different issues) and both times weve received fantastic service at every step and would strongly recommend them.

Review 161 (2020-04-27 - Rating: 5)
This company has been quick to take care of the problem and is always on time. They are professional and considerate of my schedule. My service coordinator was Eric. He got the people in place to correct the problems. Tyler was very professional and helped me understand out outside problem better. He showed me the exact problem and walked me through the process of resolving it. Our inside plumber was Jeff. He located the problem and had it fixed in very little time. He tag teamed with Stephanie, who gave up some of her day off to check on the progress of drying out my house. Eric did a lot to reassure me regarding insurance angst and was on top of the whole project. The whole team of people worked hard to make my experience a lot less stressful. Thank you Roto Rooter!

Review 162 (2023-07-21 - Rating: 5)
Jeffrey and his trainee came into my home to detect a leak and were very professional and friendly. They were thorough and I felt they generally cared and were nonjudgmental about the messy house! I would certainly recommend them to my friends and family

Review 163 (2024-05-24 - Rating: 5)
Stan was very pleasant and efficient. He came within the stated time frame. He clearly explained everything.

Review 164 (2016-11-28 - Rating: 5)
I was given a 3-4 hour window and the plumber was out in 2 hours, which was great. Stan came out and knew what the problem was right away. He was very nice and professional and gave me great advice on how to prevent the problem from occurring again in the future. He explained everything he was going to do and answered any questions we had. He definitely fixed the problem. I would recommend Stan and Roto-Rooter to friends and family in the future. Definitely pleased with the service I received.

Review 165 (2020-02-09 - Rating: 5)
We were very impressed with Roto-Rooter services. Our house flooded with sewage water on a Sunday afternoon and they came out within the hour. They did a great job and matched the price of our insurance company. Would absolutely use them again.

Review 166 (2019-03-10 - Rating: 5)
Awesome experience from start to finish! Had a drain backup emergency in the middle of the night and an experienced service tech (Van #1425) came at 3am to clear the line. So friendly and helpful and even scheduled a free video inspection to ensure everything was working properly. I thought it would be a few days but the very next morning (Sunday) a specialist came by (Rich #2479) and diagnosed the line: a collapsed pipe. Explained perfectly the remedy, quoted me a detailed repair report and within a few hours he scheduled a service tech for the repair (Wade #2640). Wade was so friendly and professional and showed me clearly what happened every step of the repair. His work was so clean and he had such a nice demeanor. Would absolutely recommend these guys to anyone.

Review 167 (2019-03-22 - Rating: 5)
Fast, courteous service. Representative took information, gave a two hour arrival window, then called back to confirm a service person was on the way. He was professional and analyzed the problem immediately. He clearly knew what he was doing. Quoted the cost and explained what he could do. He did a great job and gave me a few good tips. Very happy with his service! Thank you Ronald James!

Review 168 (2022-11-18 - Rating: 5)
I believe my technician’s name was Zai and he was very efficient and thorough! He made sure everything was 100% fixed before he finished and even left the area cleaner then when he started! He was professional and friendly the whole time and I’d definitely (but hopefully won’t have to) use him again!

Review 169 (2023-04-20 - Rating: 5)
I don’t usually put reviews on the internet, but with this issue I faced being so large I had to put a a good word. While I was on vacation my water heater ( located in my attic ) began to leak I came home to my home being flooded I was distraught. I called them up they sent Cabe out to me in no time at all. He was skillful in his assembly and diagnoses. He was able to find the root of the problem in no time at all, and got it repaired in a timely manner. He was extremely transparent with me allowing me to see everything he was seeing as if I were fixing the problem with him explaining things during the repair. I whole heartedly recommend these guys to everyone. And would recommend you ask for Cabe never using anyone else for plumbing services again!!!

Review 170 (2019-04-15 - Rating: 5)
Technician Stan came out within 30 minutes. Very knowledgeable and patient. Explained everything to us thoroughly. Made sure that everything was clear and working properly before he left. This was my third attempt at clearing my sewer line with other reputable companies. The cheaper options did not do the job right and was trying to convince me that I needed a $5800 new sewer line installed. Stan worked that snake and got my system cleared. If you want it done right, call Roto-Rooter!!!

Review 171 (2023-06-06 - Rating: 5)
Terence was very knowledgeable and helpful in clearing our pipe clog in our kitchen. He gave us all the information necessary to be able to maintain the pipe going forward. Extremely polite as well.

Review 172 (2020-03-09 - Rating: 5)
Customer Services was responsive friendly and attentive to our needs, They scheduled a tech for us within a 2 hour window. Our tech, Stan arrived in about an hour and was also attentive, knowledgeable and professional. He promptly got to work and found cause of the problem in a very short period of time. Once the work was completed he suggested additional tips and services for up keep. Thanks again Stan.

Review 173 (2022-08-12 - Rating: 5)
Update: we called Roto Rooter again to fix a toilet that wouldnt flush and a leaky outside spigot. They were done with both in about 2 hours. While the service isnt cheap, it was done well, and done quickly.“Our shower turned on, and then wouldnt turn off. I searched on Google and saw how highly rated Roto-rooter was in my area and gave them a call. LP (3383) came and diagnosed the problem right away and had it fixed in no time at all. He was prepared, knowledgeable and efficient. I felt very confident that he could fix everything after I talked to him for just a minute. Im so happy and relieved that he got our shower back to normal right away. A great ending to how life can trip you up sometimes.”

Review 174 (2023-12-11 - Rating: 5)
SL did an amazing job. Very knowledgeable and Professional. He worked tirelessly to assure our home was back up and running smoothly. Thanks!!

Review 175 (2022-05-16 - Rating: 5)
Called at 3:30 pm and the lady said that they would be there between 4 and 6 pm. She called me back at 4:42 pm stating that he would be at my home in an hour. Brandon showed up at exactly 5:42. He was very professional and extremely nice. He completed the job quickly and did an excellent job. Would definitely recommend Roto Rooter!!

Review 176 (2018-05-02 - Rating: 5)
Roto-Rooter came out in the middle of the night to help us with our plumbing issue. We had a clogged pipe running from the kitchen sink and the clog was too far too reach with traditional tools. The technician was friendly and told us exactly what he was doing. Since our home is older but remodeled, we had an issue reaching the clog. Our tech only charged us for the service call since the efforts to snake out the line did not fix the issue. He told us to call back once we located the pipe, due to remodeling issues, our previous owners did not install a clean out for this line. We called back the next day and requested the same tech to be sent out. Once we called back and arranged a time, the tech was able to auger out the line through a larger pipe we had located. Again, he was fast and friendly and the work is also guaranteed for 6 months. He even gave us a good deal on the clean out charge. I cannot thank Roto-Rooter enough for being there when we needed help, especially after hours and late at night. I wasnt able to wash laundry or dishes until the clog was clear and boy was I happy when he fixed it! Thanks!

Review 177 (2024-04-23 - Rating: 5)
Excelente service! Reyes was amazing, he got to my place within the hour and fixed the problem quickly and efficiently! Highly recommend!

Review 178 (2020-03-11 - Rating: 5)
We had a plumbing issue in the late evening and called to see if we could someone out ASAP. As promised our tech Lian texted when he was on the way. As it turned out there was a clog somewhere between the house clean out and sewer clean out. He explained two access options to resolve the problem and explained that one service was more expensive. We wanted to go with the least costly which involved going through the house clean out; however we were unsure where it was because we had only moved in two weeks earlier. Lian was so helpful in looking for the clean out and with our permission, got a shovel from his truck and moved mulch around looking for it in order to save us money. The service was a bit pricey but it was not any different than our expectation. In addition we were given an estimate after he identified the problem and he went the extra mile to help keep our cost as low as possible. He worked very hard and was very friendly and professional! We really appreciated the quick response and resolution so that we could get back to normal the next morning. We will definitely call them again if we have another plumbing emergency!

Review 179 (2021-05-14 - Rating: 5)
I received plumbing service from Aiden one of the service technicians. He asked all the right questions and took time to diagnose the problem before diving into an expensive expedition. He was able to quickly determine the problem and address it. He also ensured the problem was fully addressed before leaving. I appreciate the education he shared with me regarding my problem and my sewer lines. I’m extremely happy with the results. I used another company a week ago that charged me a lot of money and didn’t fixed the problem. Going forward, I will only use Roter Rooter for my plumbing needs especially because they appear to stand by their work and go the extra mile with warranties.

Review 180 (2023-12-14 - Rating: 5)
Jeff was great. He explained everything before proceeding, gave us multiple tips on how to prevent the issues from happening again. Will definitely use this group again.

Review 181 (2024-12-15 - Rating: 5)
My guy van is the man . He came buy and saved the day in the group home I work in and he was fast and efficient!! I definitely recommend him !

Review 182 (2017-11-03 - Rating: 5)
The company responded to my call in a timely manner. I was able to schedule the service on the same day which is what I needed. He was very professional and friendly. He knew exactly what to do and it took no time to make the repair. After searching I found Roto-Rooter very compatible and better than other searches. Thanks and yes, I would recommend to others.

Review 183 (2020-09-10 - Rating: 5)
What can I say, the team that came out to fix my water damage flooring and walls were the BOMB.COM. Tim, Noah, and Brook were very professional and knowledgeable about the service they were going to provide me. Noah and Brook explained the purpose of the equipment that they were going to be using to dry my floors and walls. I really appreciated the communication they provided while they set up shop. Tim who I believed might have been a supervisor was FANTASTIC, he provided a step by step of what will transpire over the next 6 days. He made me feel like the situation will be handled and dealt with properly. Tim came by the house every day to check the moisture meter including a holiday which I was surprised about, but very pleased. THE SERVICE PROVIDED WAS AMAZING. Thank you again to the team Tim, Noah and Brook!!

Review 184 (2021-08-13 - Rating: 5)
A toilet backed up when I ran the washing machine this morning. This was clearly not something that could be fixed with a plunger, so I contacted RotoRooter. The young woman who answered the phone was courteous, friendly, and efficient.Stan, our plumber, was professional and knowledgeable. He explained what had probably happened, how he planned to resolve the problem, and what the best and worst case scenarios would be - with pricing to avoid misunderstandings. He fixed the problem. I would absolutely ask for Stan if we have other plumbing issues.