Jim Dickerson Plumbing, Electrical, Heating & Air

Located in Charlotte, North Carolina

Address: 7832 Pence Rd, Charlotte, NC 28215, United States

Phone: +1 980-243-2161

Rating: 4.9

Services

Identifies as veteran-owned
Identifies as women-owned
Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
Great folks to work with. In what had been a leaky situation, the company was contacted by Duke Energy (as part of a plan we were on). Joe was able to come over within just a couple hours and take a look. As we found out the situation was worse than we thought, he was able to get a replacement item and help to install it within a very quick amount of time. Thank you guys!

Review 2 (2024-11-21 - Rating: 5)
Jason was very friendly, helpful and professional. He explained the repair and the quote was the same as the invoice. He left the work area much better than he found it. His work is highly recommended.

Review 3 (2024-12-06 - Rating: 5)
These guys do a great job. I’ve used them to replace and fix a long troubled height from my kitchen to the sewer. They took a phased approach versus a very expensive Big Bang and so far it’s worked Great. Also use them to unclog the main line. Great personalities and skilled workers

Review 4 (2024-12-30 - Rating: 5)
Had a laundry drain issue and made an appointment with Dickerson through their website. It was confirmed within the hour and RJ, their plumber, arrived right on time. I will definitely call Dickerson again for their fast and professional plumbing service.

Review 5 (2024-12-30 - Rating: 5)
Their service is excellent, professional, and well communicated interaction. You are kept up to date every step of the way. I would recommend this company to other potential customers often.

Review 6 (2024-11-11 - Rating: 5)
Joe was efficient and knowledgeable about tankless hot water heaters. I appreciated his sharing information and pictures about my heater’s problem. He fixed everything in a short amount of time. Will use Dickerson Company again.

Review 7 (2024-08-26 - Rating: 5)
Zack was wonderful! He clearly explained the issues we had going on in terms I could understand, he was patient with all of my questions as well. Trina is also always very pleasant and helpful when I place service calls. Highly recommend Jim Dickerson.

Review 8 (2024-12-08 - Rating: 5)
Jim Dickerson Plumbing, Electrical, Heating came out the same day I called and replaced my water heater that had quit working. That is unheard of these days. They were very friendly, professional and did an exceptional job. Thank you Jim Dickerson.

Review 9 (2024-08-20 - Rating: 5)
RJ is a great service tech. Very kind of him to explain things and very professional. He resolved the problem and determined that there was no underground leak.I will certainly recommend your company to others and continue to call upon you when needed.Thank you.

Review 10 (2024-11-25 - Rating: 5)
Chris B and RJ from Jim Dickerson were amazing. These guys identified the problem quickly and were willing to get down and dirty to fix it. Chris was super knowledgeable and explained things thoroughly. I’m very impressed and happy with the work they completed. They were also priced competitively. Will definitely be using them for our future needs!Update - I had another plumbing need and reached back out to Jim Dickerson. Lucky enough Chris B came back out to help and I can’t speak highly enough about him. He’s an awesome plumber, shoots it straight and goes above and beyond to get the job done!! Thanks Chris and Jim Dickerson!

Review 11 (2024-10-22 - Rating: 5)
Chris did a fabulous job. Explained things clearly, reassured me about a few issues. Quick, efficient and very fairly priced!

Review 12 (2024-11-09 - Rating: 5)
I thought I had an issue with my heater, but VJ looked at my unit and knew exactly what the issue was. He explained the cause and effect of my worries and immediately I knew I was overreacting. I appreciate his knowledge and the speedy response to my service call. Thank you JIm Dickerson, for helping me to feel safe and comfortable in my home.

Review 13 (2024-10-15 - Rating: 5)
Made call in the morning, Jeremy S came to unclog my washing machine in the afternoon. He arrived on time and got right to work. Didnt try to upsell anything, just did the job and was patient as we had to run the machine through two cycles to make sure it was working. Highly recommend Jeremy S and Jim Dickerson Plumbing.

Review 14 (2025-01-02 - Rating: 5)
Chris got here in the morning just when He said He would. Did a Really Great Job putting in the New Water Heater. Id use the Company again.

Review 15 (2024-11-04 - Rating: 5)
Called Dickerson to replace a water heater that was leaking. Zack G did a great job of working to find the issue and saved me thousands of dollars in the process. The heater wasn’t the problem. He identified the actual issue and repaired it. Can’t say enough good things about this company and the people who work there.

Review 16 (2024-10-09 - Rating: 5)
I returned home from vacation to no hot water. The technician (Jason) arrived within an hour to diagnose the issue and pointed out - and it was clearly evident - that the insulation in my water heater was soaked. He called for another technician to bring a new one and I was back-in-business in just a couple of hours. Really impressed with the level of service and quality of technician that was provided by Jim Dickerson Co.

Review 17 (2024-09-05 - Rating: 5)
Jason visited my home, inspected my Townhome plumbing. Suggested changing kitchen faucet and shower head for better flow. Estimate very reasonable. I will be calling him again after I get the material. Very professional and thorough.

Review 18 (2024-07-24 - Rating: 5)
Great experience. Very satisfied with the professionalism and knowledge of the service personnel as well as office staff. Chris did a careful job with our simple tub/shower fixture replacement. Knows his stuff, did a top-notch install. Will definitely consider Dickerson for our future plumbing needs.

Review 19 (2024-09-09 - Rating: 5)
Joe was very thorough. Explained to me what was wrong and what to check next time. Gave me some tips on how to keep my water heater clean. Definitely would recommend and will use in the future.

Review 20 (2024-10-29 - Rating: 5)
Zack was very helpful in installing my new water heater. It was super fast and he even gave me tips on maintaining it. Highly recommend!

Review 21 (2024-08-19 - Rating: 5)
Zac was efficient friendly and knowledgeable. He came to our home on short notice Saturday. Determined the issue and came back on Monday to install new parts on hot water heater. We would highly recommend Jim Dickerson Plumbing.

Review 22 (2024-11-22 - Rating: 5)
Jim Dickerson was great to work with. Their technician was prompt, polite and honest. We definitely plan to use them again.

Review 23 (2024-12-14 - Rating: 5)
Had a toilet back up into the shower. They were able to come out within a few hours on a Saturday. Cody was quick and effective.

Review 24 (2024-08-30 - Rating: 5)
The technicians at Jim Dickerson’s were very nice and efficient. They were able to diagnose the problem with my mini-split and suggested a reasonable and cost-effective solution. I would definitely hire them again!

Review 25 (2024-08-23 - Rating: 5)
I meant to leave a review last week. Zac and another representative (he made a trip to bring Zac a snake camera) went above and beyond to fix my plumbing. Polite, respectful, knowledgeable and very personal and very easy to work with. I will use Jim Dickerson plumbing in the future and will recommend them to anyone. Thank you for the amazing plumbing and customer service.

Review 26 (2024-10-29 - Rating: 5)
Zack made sure I understood what the issues were and what he was doing to repair them. Pricing was fair and reasonable. Will definitely use them again.

Review 27 (2024-06-19 - Rating: 5)
The technician, David L. was able to fit my AC repair appointment in earlier than the scheduled time which was fantastic. He was very professional in explaining what he was checking on the AC unit and how each part worked in maintaining the unit. He quickly diagnosed the issue and promptly repaired it. He also took the time to explain some easy maintenance that I can perform to preserve the longevity of the unit. He was very knowledgeable, kind, thorough, and provided remarkably professional and affordable service. I would definitely use this company again and request the services of David L. It was a pleasure doing business with him. Thank you David for your time and consideration.-Matilda

Review 28 (2024-10-15 - Rating: 5)
Jeremy at Jim Dickerson plumbing solved our hot water issue super fast! He was very pleasant, professional, and knowledgeable. I highly recommend their services.

Review 29 (2024-08-01 - Rating: 5)
Called because I thought I might have a plumbing leak after discovering the crawl space under the house was very wet. Jason immediately found the moisture was from condensation dripping from the ducts and also from the ac. He took pictures to show me and then checked further for any possible leaks which he didn’t find. He also tightened an outside faucet to stop leaks there. I am greatly relieved to know there was no problem and appreciate Jason explaining and reassuring me.

Review 30 (2024-08-03 - Rating: 5)
Found water streaming out of our tankless water heater this morning. Not what you want to find especially on the weekend. Our technician Chris was here within an hour of calling Jim Dickerson. We were up and running again in no time at all. Chris explained the repair, answered my questions about the water meter and how to turn our water heater on/off again in future. Great experience.

Review 31 (2024-06-20 - Rating: 5)
I have always had exceptional experiences in all of my interactions with Jim Dickerson company. Not only do they use them for personal service for plumbing, electrical, and HVAC, but I also recommend them to clients as I’m a real estate agent. All of my clients have had positive experience as well. I highly recommend this company!

Review 32 (2024-12-11 - Rating: 5)
Booked online at 9pm, RJ was here next morning at 9am. Incredible. Kitchen sink drain leak fixed. Thats customer experience.

Review 33 (2024-07-22 - Rating: 5)
Joe Y with JimDickerson Co. did a great job in fixing our hot water heater. We were previously quoted a ridiculous amount from another company that wanted to do work that we didn’t even need! I truly appreciate the friendliness, honesty and integrity in Joe.

Review 34 (2024-07-11 - Rating: 5)
VJ was a superstar. He spotted the issues immediately and got my cooling back on track. After years of dealing with other companies, my expectations were low and I was expecting lots of extra charges but it did not happen. They kept it simple and got it fixed. Then you VJ!

Review 35 (2024-07-12 - Rating: 5)
Our technicianJeff did an exceptional work. He completed the work in Les than half hr after our inspection. If I can give home more than 5 starts I will. He clean the area and the work was finish super profesional. He also answer every single question we had.

Review 36 (2024-12-07 - Rating: 5)
RJ was great.Immediately fixed problem and helped with other questions too. Professional, courteous abd very competent.

Review 37 (2024-07-31 - Rating: 5)
Cody G was upfront about what needed to be done and was honest with me about the problem. Everything was done professionally and completed in 1 day. Only one problem and that was on the cable company for not properly marking the area.I would most definitely hire this company again.

Review 38 (2024-08-22 - Rating: 5)
Just had another excellent experience with Jim Dickerson Co! I called shortly after 9am with an A/C issue… and in less than 2 hours, the tech was at my house figuring out the problem!!! Unbelievable!!! And VJ, the tech, was awesome! Very friendly, very professional, and extremely knowledgeable about A/C!!! Will definitely continue to call Jim Dickerson Co in the future! (Note that somehow this review overwrote my previous one complimenting Brandon for the work he did for us. He was awesome, too!)

Review 39 (2024-07-30 - Rating: 5)
Angie is always very friendly and helpful. Their technician Brian is very professional and knowledgeable and gives very helpful feedback and advice. He gives honest answers and doesn’t try to oversell you on things you don’t need.

Review 40 (2024-06-04 - Rating: 5)
We have called on Jim Dickinson for our plumbing issues for years now. They have all ways been friendly and honest and done a great job.I had Chris B out today he was kind and took his time to explain everything to me. I do ask a lot of questions and he never once made me feel like I was bothering him.We have tried other companies in the past but we always come back to Jim Dickinson.Thank you for all you hard work! We greatly appreciate the job you do!

Review 41 (2024-12-21 - Rating: 5)
DICKERSON PLUMBING COMPANY is AWESOME in every way that you can imagine. Chris has helped me twice and he is so knowledgeable, respectful, and goes above all expectations. If I could give them 10 stars… I absolutely would!!Ginny Johnston..As an update…. Chris came out to my house again this week to help me with our very old plumbing! He continues to be so professional and excellent! I HIGHLY RECOMMEND HIM!!

Review 42 (2024-07-09 - Rating: 5)
Honest, personable. Showed up on time. Educated me on the issue. Repaired quickly. We have hot water. Highly recommend the company and water heater plan from Duke Energy

Review 43 (2024-12-03 - Rating: 5)
The folks at Dickerson were responsive, courteous, and took care of our gas issue with efficiency and professionalism. I would highly recommend them!

Review 44 (2024-09-13 - Rating: 5)
Zack G was awesome! He was on time, professional, worked quickly and was able to answer all of my questions. I highly recommend them!!!

Review 45 (2024-06-16 - Rating: 5)
Called Dickerson to replace a bathroom exhaust fan. As always they were very prompt and replaced it as requested. We have used them many times before and have always been pleased. Brandon was the tech that came out and he has performed many services for us in the past. He did a great job and we are very happy with the results!

Review 46 (2024-09-04 - Rating: 5)
Brian was very nice and professional, He answered all the questions that I had, The AC repair is ongoing, but so far so good.

Review 47 (2024-10-22 - Rating: 5)
Im so very pleased with the service I received from your company. David was truly professional and very helpful.

Review 48 (2024-07-08 - Rating: 5)
A leak started on Saturday night in the floor under our carpeting. Had to shut off water to entire house. Angie at Dickerson office called us first thing Sunday am and RJ arrived at 2:30. He fixed the leak within 15 minutes. Incredible service! Thanks Angie & RJ!

Review 49 (2024-10-04 - Rating: 5)
Jason was great and very timely to respond to my issue. I’ve used Jim Dickerson Plumbing in the past. Great Service. Thank you

Review 50 (2024-07-17 - Rating: 5)
James was very professional. He was helpful and he was quick. He gave me a time frame this job would be completed and he was right on point. He answered any questions I had.

Review 51 (2024-07-11 - Rating: 5)
David L came out to service my HVAC.He solved the issue quickly. He took his time to explain everything and was very knowledgeable. I highly recommend Jim Dickerson Co. to anyone!

Review 52 (2024-11-21 - Rating: 5)
Jim Dickerson Co. was professional, quick, and knowledgeable. I appreciate their service and will be using them again.

Review 53 (2024-09-25 - Rating: 5)
Chris has been out several times fixing issues the contractors left behind after the remodel, and hes been great every time. Highly recommend.

Review 54 (2024-08-21 - Rating: 5)
Jason B. did an excellent job. Prompt, courteous and fixed replaced my toilet and sink leaks same day! Very honest and affordable service!

Review 55 (2024-06-18 - Rating: 5)
Thanks to James and the whole team for making it so easy to getting my new water heater put in!Many thanks to everyone at Jim Dickerson Company! Also thanks to Duke Energy for making the process quite smooth!Sincerely,Mike P.

Review 56 (2024-11-26 - Rating: 5)
Greatly appreciate the speed & efficiency of your company. Thank you so much. Highly recommend Jim Dickerson plumbing!!!

Review 57 (2024-07-02 - Rating: 5)
Days before a national holiday, there schedule was full, YET, they squeezed us in to get our AC fixed. A BIG THANK YOU!! Good to know companies as such still exist. Keep rocking on with what and how you are doing. 👍

Review 58 (2023-12-22 - Rating: 5)
These guys did an excellent job. Their work was superior they were professional. They were fast and I am just over joyed with the outcome. I would definitely recommend them. And I know for a fact, I will definitely be using them again if I ever need another plumbing Job done. And also they were very polite and they saved Chridtmas for my family. Thank you Duke Power and Jim Dickerson!!!!!!

Review 59 (2024-09-09 - Rating: 5)
James always does a great job for us! The office responds promptly to our calls and the staff is very nice to work with.

Review 60 (2024-02-23 - Rating: 5)
Very satisfied with Jim Dickerson & Co. They gave a fair price (I confirmed it by seeking alternative quotes), and gave me an appointment at relatively short notice. Job (water heater replacement) was completed as promised within 2 hours. The crew was knowledgeable, efficient, and courteous.Planning to use them for a bath remodel soon, and I would recommend them to friends & family.

Review 61 (2024-03-21 - Rating: 5)
Brian was very professional, he educated me on my system which I appreciated very much. He was patient, understanding and caring. He remembered coming out to my home last year for my A/C system. Im happy Jim Dickerson has great employees and I thank Duke Energy for having them as one of their contractors for my services. Good job Brian!

Review 62 (2024-07-07 - Rating: 5)
The plumbing tech RJ fixed the H20 heater and reset thermostat to correct setting. If you have H2O heater in attic turn temp down to max 120 degrees to avoid overheating shut off on hot summer days. Good info. RJ very knowledgeable and thorough to check all working in good order. Highly recommend Jim Dickerson plumbing.

Review 63 (2023-01-29 - Rating: 5)
4 months after new Pressure Regulator was installed, I needed to shut off house water supply. Found handle inoperable and tiny leak in the upside down brass union. Different man, Jason, was sent out and corrected all issues. Very pleased with main office, whole corrective process and outcome!!

Review 64 (2024-01-18 - Rating: 5)
Our technician, Cody was absolutely fabulous. He sat down with us, reviewed the work which needed to be completed and why. He clearly understood what we needed, as well as knew exactly what repairs were needed. Cody was proficient with the work he completed, the pricing was fair and reasonable, he was very prompt with his time, and respectful of our time. The quality of his work, and his workmanship is more than five stars.A job well done!

Review 65 (2024-11-28 - Rating: 5)
Excellent service provided by Jim Dickerson! Very grateful for a timely repair - and right before the holiday!!!

Review 66 (2024-06-25 - Rating: 5)
I used them for the second time and have had great experiences each time. Cody is amazing and does a terrific job. Very professional and helpful!

Review 67 (2023-05-30 - Rating: 5)
Super fast and professional service. Installed new A/C unit on a cargo trailer. Completely went above and beyond for this installation. Brian Boyce and VJ were AWESOME start to finish. Explaining the process and completing the job went off without a hitch. These guys are GREAT!!Can’t leave out Brandon Johnson. Thank you for wiring the unit! Without you we wouldn’t have any power.Thank you Jim Dickerson Plumbing, HVAC!!!

Review 68 (2024-04-03 - Rating: 5)
So pleased with the service. Appointment made quickly & Jason showed up promptly. Very courteous & friendly. It was nice seeing him for a second time but for a different problem. He explained & quickly fixed the matter.

Review 69 (2024-07-27 - Rating: 5)
Their Tech Vj was very professional and was polite during his vist. Let mw know the problem and the best solution to fix my hvac.

Review 70 (2024-05-29 - Rating: 5)
Cody was very professional and focused. He gave us our options and answered questions for us. Came out for assement and replaced within 24 hours! Highly recommend!

Review 71 (2024-09-25 - Rating: 5)
Im glad we chose them. Did a great job. Did all they promised and more. Would recommend to anyone thanks..

Review 72 (2024-07-30 - Rating: 5)
Fast service. Very professional.Brian knew what he was doing, got us up and running within an hour.Very happy with this Company

Review 73 (2024-11-11 - Rating: 5)
Had a great experience with Zac G. He was both professional and personal. Got the plumbing issue taken care of.

Review 74 (2023-10-23 - Rating: 5)
What a great job Jason did. He was on time and quickly new what the problem was. He quickly installed my new heater and took time explain its working. He answered all my questions. He is very professional and is very neat doing his job. I highly recommend him and your company. Thanks

Review 75 (2024-06-25 - Rating: 5)
Angie was very fast on responding to my request and accommodating when scheduling my appointment. Technician Brian was knowledgeable to sort out our complicated system and was patient in answering all my questions.

Review 76 (2024-07-25 - Rating: 5)
You will talk with Angie at Jim Dickerson Co. She is responsive, pleasant, and extremely efficient. VJ, our technician, has been reliable, helpful, and very knowledgeable.

Review 77 (2024-07-08 - Rating: 5)
James M. was incredibly professional, friendly, and efficient and an obvious expert in his trade. I will always call and request James M for all of my plumbing needs moving forward.

Review 78 (2024-05-07 - Rating: 5)
Cody did a wonderful job. Walked straight to the water heater, found the thermostat switch had tripped, reset it, examined the system to be able to work good, then he came back to me and explained everything to me. Simply awesome. I will definitely use him again when I need. True 5 stars.

Review 79 (2024-02-02 - Rating: 5)
Jason spotted the leak as soon as he was walking up to the hot water heater. Fixed it 1,2,3. Fantastic and friendly. Great guy fantastic service. Found out that it started to drip again. He knew exactly why. The flex pipe they used years ago was not resistant to chlorine in the water and started the leak again. Tried a different fitting and it’s perfect. Great work by Hason.

Review 80 (2024-04-03 - Rating: 5)
Excellent service! RJ was a big help in identifying what was causing my problem and was in and out of there before my meeting was over with work.Really nice guy and an excellent technician! Would recommend anyone to give them a call when you need service done!

Review 81 (2024-09-04 - Rating: 5)
Great service, Brian my technician was knowledgeable and able to resolve the issue with my A/C

Review 82 (2024-10-04 - Rating: 5)
Plumber Zach G provided an excellent service, diagnosing and fixing the whistling noise. He’s professional and very knowledgeable. I’d highly recommend him. Jim Dickerson company is very honest in their approach, addressing and handling the issue, fixing and cost. I’d highly recommend this company.

Review 83 (2024-09-26 - Rating: 5)
Outstanding service, very quick with scheduling and technician coming out today within an hour, extremely professional and courteous!! Thank you

Review 84 (2024-02-14 - Rating: 5)
Zack G was an amazing technician. He showed up incredibly fast, was super personable and knowledgeable. He replaced my hot water heater and everything looks good and is working great. I’m happy with the work and I really appreciate having a technician that was as kind and efficient as Zack!

Review 85 (2024-11-15 - Rating: 5)
Jason was an excellent tech I couldn’t be happier. Dickerson is the best

Review 86 (2024-06-19 - Rating: 5)
Welcome back Zach!!!!! Its in the second time he came to my house for an issue that happened to my water heater. What a great guy! So nice he brought his co-worker. EJ who was also very pleasant. The kind of folks she want to have over for dinner. They came out of the attic cleaned up their mess. Gave me full details of what they did. Talk to me about my warranty. Couldnt ask for A better experience. If I could give 10 stars I would.

Review 87 (2024-12-17 - Rating: 5)
Brandon J was awesome from Jim Dickerson. He fixed my problem quickly. He explained everything to me. This company if great!!

Review 88 (2024-07-27 - Rating: 5)
Tech was gracious, knowledgeable and courteous. Glad to see a company that understands importance of customer/client relationships.

Review 89 (2024-04-03 - Rating: 5)
Zack is my hero! He was so efficient and reassuring and got my leak fixed quickly. He told me that I did exactly what needed to be done before he got here and couldn’t have done any better. I haven’t had to call a plumber for a few years and called the number for my old plumber which rang through to Jim Dickerson. When they couldn’t find me in the system, I found out that my old plumber retired and was no longer in business. I now have a new plumber!

Review 90 (2024-01-12 - Rating: 5)
Joe showed up on time and took extra care to assess our situation. He provided us with two solid options for replacing our 75 gallon water heater. I felt very comfortable with his knowledge and expertise. The pricing was fair and reasonable.

Review 91 (2024-07-25 - Rating: 5)
Brian B. Did a great job. He thoroughly explained what had went wrong And he was very polite. He arrived on time.

Review 92 (2024-08-03 - Rating: 5)
I am updating my review as, once again (8/3/24), Jim Dickerson has done a great job servicing my AC. David L, my HVAC tech, came and corrected a sag in the drain from my AC unit that allowed water to back up into my drain pan. He installed a new float switch and then returned to replace the corroded drain pan with new. He managed to replace the pan alone as the space is very cramped. David has been to the house several times and is always prompt, courteous, and friendly. Just as always, Jim Dickerson provides prompt and quality service.This is an addition to my original review of Jim Dickerson Co. As I say in my original review I have used them for 20+ years. They continue to improve their service, unlike many companies. This engagement was for faucet and toilet installation. Cody was my tech. He was exactly on time, friendly, knowledgeable, and quick. When he left the workspace was pristine; not even a speck of dust! He even had to correct some assembly errors from the manufacturer on the toilet. Excellent! Jim Dickerson has added a tech tracking application so you can know exactly when to expect your tech. Their text confirming the visit includes a photo of your tech so you can be assured of identity and increase safety. Jim Dickerson continues to impress me over time. I dont consider other providers for services they offer. They are a definite 5 star company. My original comments are below.Ive used Jim Dickerson a number of years and the service is always timely and professional. Technician Brian Boyce has serviced our HVAC units a number of times and is outstanding. He always takes time to thoroughly answer all the questions I have a and goes the extra steps to ensure proper service. His recommendations have saved me money several times... actions other companies and lesser technicians would not have done. I feel he always has my best interest at heart. He is not only exceptionally thorough but friendly as well. Hats off to Brian for a job well done. He inspires confidence and trust in Jim Dickerson.

Review 93 (2024-02-29 - Rating: 5)
Very professional, and prompt, I liked the tracking system to know arrival time and picture of technician that was coming. The quote and charge for service provided was fair and descent. Would absolutely use them again.

Review 94 (2024-02-02 - Rating: 5)
Zach was prompt, professional & reassuring. He went above & beyond to insure good work. Everything was fixed within a reasonable time. I appreciate working with your company.

Review 95 (2024-09-27 - Rating: 5)
Timely and professional, thanks to Chris B for resolving my issues! Will absolutely use them again!

Review 96 (2024-10-09 - Rating: 5)
The service advisor was excellent and very knowledgeable, super kind and respectful young man

Review 97 (2023-12-17 - Rating: 5)
Both the technicians and office staff (Marty) were very kind, thoughtful and considerate. They all showed me great compassion and patience. I appreciate the professionalism and the time each one took to assist me with, not only, my water heater replacement, but the chaos that came with it!Thank you!!!

Review 98 (2024-04-05 - Rating: 5)
The technician that arrived at my house today demonstrated the utmost professionalism and expertise throughout the visit. He also took the time to explain each step of the process to me in a way that was easy to understand. I would highly recommend this company.

Review 99 (2024-06-11 - Rating: 5)
Great, fast, excellent service - every time!Brian not only did a great job, he gave me tips on keeping our system happy!

Review 100 (2024-06-28 - Rating: 5)
I had this company replace my Hot water heater and they did a great job. The service team was very professional and the job was done correctly. I highly recommend this company

Review 101 (2024-01-23 - Rating: 5)
Great customer communication pre appointment. Our Tech RJ came and was able to solve the problem and taught some troubleshooting tips. Very impressed. Will use and recommend to others in the future

Review 102 (2024-03-01 - Rating: 5)
I called them on Monday morning to let them know. My AC was not running. It’s Friday noon and they have already ordered the part and replaced it. They called when they said they would and they showed up early. I will be using them again when I replace my water heater. Dickerson Plumbing and heating is the best utility repair company I have found since I’ve lived in Davidson.

Review 103 (2024-01-02 - Rating: 5)
Hi, What I can say, is that Chris, the work of was great, fast, precise and concise, with a lot of wisdom, the work of the installation was precise, thanks to the company, who sent it, thanks agai

Review 104 (2024-01-18 - Rating: 5)
I connected with this business through Duke Energy HVAC warranty department. VJ has been my tech to address all my HVAC issues. He is very professional and kind, knows his craft very well, and takes time to explain the issues in a way you would understand. Jim Dickerson is an honest, reasonably priced and reliable company to do business with and I HIGHLY recommend them! Keep up the good work! 🙂

Review 105 (2024-06-07 - Rating: 5)
I was extremely impressed and pleased with the service I received from Joe Y. He was professional and personal. I will definitely use your services again if needed.

Review 106 (2024-02-26 - Rating: 5)
The best plumbing company in Charlotte. James did an excellent job, he explained everything as he was doing it!! I am one happy customer, I highly recommend Jim Dickerson and team!!!

Review 107 (2024-11-12 - Rating: 5)
They were timely and extremely professional! Can’t say enough good about them.

Review 108 (2024-01-05 - Rating: 5)
Great services,fast service someone came within 4 to 5 hours of my call for service. The technician was very professional and did he job quickly. Replaced my thermostat in minutes. In and out under an hour and had everything working.

Review 109 (2023-09-28 - Rating: 5)
Needed to have heating unit checked due to smoke in my home when I turned it on for the first time. This was the first time I had used this company. David was so prompt, courteous, and replaced a needed part on my furnace. Yes, I will definitely use this company again. So happy that I know about them.

Review 110 (2023-02-28 - Rating: 5)
I had a service plan with Duke Energy and expected so so service. Outside of a small issue with scheduling I was pleasantly surprised. Jeff did a great job, took extra steps to protect my home and got my water heater repair taken care of. He answered other questions I had to help me know what to look for going forward. I was very pleased with the service provided! It was overall a great experience!

Review 111 (2024-08-15 - Rating: 5)
Zack G. was polite and professional and did an excellent job of repairing a leak under the bathroom cabinet.

Review 112 (2024-12-20 - Rating: 5)
Quick service in and out. No issues and great work!

Review 113 (2024-12-02 - Rating: 5)
Jim Dickerson Company is the absolute BEST for HVAC, plumbing and electrical!!! Joe was so professional and nice! This company is the best around!!!

Review 114 (2023-08-06 - Rating: 5)
Chris was on time. He was extremely knowledgeable and I knew I was in good hands. He was fast and efficient and did an excellent job changing out the water heater. I will recommend Jim Dickerson Plumbing whenever I’m asked. They are very reputable and honest.

Review 115 (2023-11-08 - Rating: 5)
Jim was fantastic. The company kept me informed on his arrival time. And Jim had no problem taking the time to talk through what problem we were having and how it would be fixed. Friendly service, professional and will use again

Review 116 (2024-04-29 - Rating: 5)
My experience with Jim Dickerson was excellent, mostly due to their technician Zack. He was very friendly, very accommodating and very professional. He was very easy to talk with and very knowledgeable about the problem at hand. Thank You

Review 117 (2024-11-18 - Rating: 5)
Extremely happy with his work he was very knowledgeableI would ask for Jeff the next time I have a problem yes

Review 118 (2024-10-18 - Rating: 5)
Using the Duke Energy hot water heater service contract due to a “small leak” discovered in the ceiling in the 1st floor master bathroom, directly below the water heater on the second floor. Duke dispatched a crew from the Jim Dickerson Company who correctly diagnosed the problem; made exacting cuts in the wall and ceiling; replaced the leaking joint; cleaned up the entire area leaving no trace. Very personable, very knowledgeable. Very pleased with overall service. Recommend them highly.

Review 119 (2023-06-28 - Rating: 5)
This company is so great to work with. Very attentive to issues when called and quick to come out! Their technicians are so nice, and friendly, especially VJ. He takes the time to educate and explain which is really important to a first time homeowner like myself. I really appreciate the service received from them each time I’ve had a problem. Thank you!

Review 120 (2023-09-07 - Rating: 5)
Cody G was very professional and respectful. He did a great job explaining why we needed a new waterHeater. He replaced our old one with a new one in an extremely timely manner. We have running hot water again and are very pleased with the work of this company. Many Thanks from Sharon and Rev. Sam Wilkins

Review 121 (2024-07-18 - Rating: 5)
Technician was knowledgeable, prompt, and solved the problem with our air conditioner.Would definitely recommend them.

Review 122 (2024-09-28 - Rating: 5)
James, our technician, not only remedied our issue but took extra time to explain why it occurred and how to prevent it, going forward.

Review 123 (2024-08-13 - Rating: 5)
They did a very efficient job on the water heater. I am very satisfied.

Review 124 (2024-11-01 - Rating: 5)
Chris b the tech was quick to get here and quick with his work job well done

Review 125 (2024-09-30 - Rating: 5)
Excellent work. Great tech Zack new what to do. Right on time

Review 126 (2024-04-22 - Rating: 5)
Our technician, Brian B was incredible. His thoroughness identified the problem and he quickly ordered the replacement part allowing us a complete fix right away!

Review 127 (2024-08-19 - Rating: 5)
We used Jim Dickerson plumbing &air conditioning to replace the bin in our attic due to the bin being cracked. Very professional.

Review 128 (2024-03-20 - Rating: 5)
VJ. Thank you so much for your Great customer service you explained the problem of that the unit is causing. Gave me more than one option .Out of all Im very happy with the service. And wont hesitate to call you guys again.

Review 129 (2024-02-12 - Rating: 5)
Chris was on time very pleasant to work with. Look forward to him returning to complete the work that the estimate was given for. Thanks for being so prompt with sending out a tech.

Review 130 (2023-12-22 - Rating: 5)
Rj was very professional, he explained all the detail and process that will take place, and the did the work in a timely manner. He was respectful of my property, I would recommend this company for any plumbing jobs in the future.

Review 131 (2024-03-01 - Rating: 5)
Cody was Courteous. Timely. Professional. Knowledgeable. The company even sent me a picture of the technician via text beforehand! Above and beyond expectations in service!

Review 132 (2023-07-18 - Rating: 5)
I can not say enough about this company and their quality of employees and quality of work. I am a realtor in the Charlotte area and I use them quite often for the properties that I manage. Debbie is always amazing with customer services and always eager to assist. The techs are top notch, provide fair pricing along with alternate options and ultimately high quality results. I will continue to give my business to Jim Dickerson!

Review 133 (2024-05-31 - Rating: 5)
Dickerson is my GO TO for plumbing. Always fast, responsive and does the job!!!! From the minute they answer the phone you know you’ll be taken care of. I’d give more stars if i could!

Review 134 (2023-01-18 - Rating: 5)
Excellent customer service! Went out of his way to ensure that we were a priority! Our hot water heater was leaking everywhere in our family room and creating a major issue! Joe took the time to come to our house and ensure that the hot water tank was properly turned off on his way home from work! He surprised us when he proceeded to diagnose and repair the problem on the dot! We highly recommend this company! Very professional, quality workmanship! Will definitely use this company for any of our future home repair needs! Thank you and may God richly bless you always!The Weaver family! 😊😊😊

Review 135 (2023-06-30 - Rating: 5)
Brian Boyce was great & very professional. He arrived quickly, found out my issue and gave me the help I needed to move forward. The lady who set my appointment up was very polite and sent someone out right away.

Review 136 (2023-01-05 - Rating: 5)
Great experience! Our technician Chris Baker was fantastic. Walked me through the problem and was extremely transparent on how he fixed it. Not only fixed the faucet, but eased my state of mind for any issues in the future. Would absolutely use them again. Great team

Review 137 (2023-12-13 - Rating: 5)
I had occasion to need plumbing repairs twice this week. Both times the repairs were scheduled promptly and performed expertly. I couldnt ask for more pleasant experiences. I recommend Jim Dickerson Co.without reservation.

Review 138 (2024-10-01 - Rating: 5)
Mr. Jim came to my home promptly, accessed the problem. He returned the next morning earlier than expected and replaced my hot water heater. Fortunately for me, I had the hot water heater premium pritection plan with Duke Energy. No out of pocket expense. For just $12.99 per month was well worth it. Especially during these economic times. Thank you Dickerson Plumbing for your prompt response in my time of needing a replacement hot water heater. Amazing job!

Review 139 (2024-10-17 - Rating: 5)
Jason did an excellent job and also gave some excellent advice for products we may need for the future.

Review 140 (2024-04-03 - Rating: 5)
My husband and I have used Jim Dickerson Plumbing for years. We recently had our hot water heater replaced. Our technician Brian was very thorough and the installation was completed and inspected in a timely manner. We highly recommend them.

Review 141 (2022-12-28 - Rating: 5)
Ramon was great, him and his helper got the job done in about an hour. Ramon explained what the issue was and what the fix would entail. The appointment was set for repair on Friday 2 days out from my initial call. Very fast response which I’m thankful for. The only thing I wish was different is waiving the service fee if I agree to do the job. Outside of that I will be using your company again.

Review 142 (2023-12-28 - Rating: 5)
David was a great technician. He was able to resolve my daughter’s hvac issue when three previous techs from other companies could not! He is the best!!

Review 143 (2024-04-30 - Rating: 5)
Cody G was great he quickly assessed, determined the problem and had it resolved in under an hour. He was timely and very professional.

Review 144 (2023-03-07 - Rating: 5)
Was able to send someone within 24 hours. Very courteous and professional. They also exhausted all lower cost options which worked and there was not a reason to use the tools that would add additional cost. I have used this company for all my plumbing and HVAC needs since I moved here 3 years ago and am always satisfied. Customer for life!

Review 145 (2024-06-04 - Rating: 5)
Brian was very helpful and found the issue right away. Dickerson should be proud to have a technician like him.

Review 146 (2023-10-06 - Rating: 5)
I had an issue when I changed propane companies. I needed service right away and Dickerson plumbing was there to help! Fast and courteous service the same day! They were great! I’d highly recommend them.

Review 147 (2023-03-19 - Rating: 5)
The company was a recommendation from friends. We contacted them around 7pm on Thursday night and got a spot for repair on Friday morning. Zach came out to unclog our washing machine drain pipe in the house. When he left we noticed the issue was not fixed and called back out. Zach turned right around to come back and finally got the issue resolved. So glad to have the issue corrected and in a timely manner.

Review 148 (2022-09-07 - Rating: 5)
Brian Boyce was amazing! He walked/talked me through everything that he was going to do. He showed me what the issue is and what needed to be replaced. He was very nice, professional and courteous. Bless his heart, he even had to kill one of those huge water bugs before he could go in my attic! Poor guy! He definitely is knowledgeable about the work he does which is great. You have a gem in a Brice. Thank you for coming to rescue me so promptly!

Review 149 (2024-09-09 - Rating: 5)
I’m beyond pleased with the service I received from Jim Dickerson Company!After scheduling the appointment I was updated with a reminder and informed when the technician would arrive. James arrived at the appointed time, accessed the problem and got to work. He was very friendly, professional, put the water heater in a very reasonable amount of time. I appreciate his work ethic and courtesy!I will most definitely refer Jim Dickerson to family and friends!Thank you!

Review 150 (2023-10-18 - Rating: 5)
Excellent work. Had the job scheduled when I called. Completed the job of replacing a couple outlets when he came out. I was even able to get an estimate for a future project. Jim Dickerson Co will be getting all my business in the future, and with a house that was built in 1920 you know I have a lot of future projects. Lol!

Review 151 (2023-12-18 - Rating: 5)
Plumbing in the house was completely clogged. James was here 2 hours after I called. He found the problem quickly and opened up the pipe in the crawl space that had clogged over many years. James is a pro, no question about it. I am completely satisfied with the entire experience with Dickerson Co. I will call them again if we need plumbing work.

Review 152 (2024-08-02 - Rating: 5)
Joe Y. did a great job. Super nice & a warm smile!

Review 153 (2023-07-10 - Rating: 5)
There’s not much worse than having NO hot water! I am a retired Duke Energy employee of 35+ years and several years ago signed up for the water heater repair program that Duke offers and I’m so glad I did. Jason was prompt and very informative about the issue. He ended up replacing my heater that was leaking and now I’m back to normal. Thanks!Brandon came out this morning to install an electrical cutoff switch for the water. Very professional and pleasant.

Review 154 (2023-10-05 - Rating: 5)
Cody was confident and thoughtful in his explaining all the plan of the repair. Also concerned that had cleaned up proper. A pro that I will have back to my home.Thank you for good people at Jim Dickerson Plumbing.

Review 155 (2024-01-15 - Rating: 5)
I have used Dickerson’s for plumbing, heat and air conditioning, and electrical service. Brandon was the electrician who came today. He was so fast. He has been here before and his work is always flawless. I will continue to use Dickerson in the future.

Review 156 (2023-05-05 - Rating: 5)
We use Jim Dickerson Plumbing and Electrical for any issue we have. They were recommended to us when we first moved to the Charlotte area and we have been pleased with the quality and professionalism of their team for all we have had done to our home. In this instance, Zack was dispatched to fix a leaky faucet. It turned out to be a little more than that when he dug into the problem. Of course, he fixed the issue and the underlying cause. He explained everything and took care of our issue quickly and professionally. We continue to be pleased with all the work from their team and especially, in this case, Zack. We will continue to call on the Jim Dickerson team for all of our plumbing and electrical needs.

Review 157 (2024-05-01 - Rating: 5)
I had an emergency and Jim Dickerson had someone to me in less than 30 minutes. Our problem was fixed in less than a hour. Highly recommend!

Review 158 (2024-04-29 - Rating: 5)
Great Service , easy to scheduleWe do our back flows commercial and residential with no problems.They replace a whole back flow unit at a great price .

Review 159 (2024-07-12 - Rating: 5)
Jeff was excellent very informative and answered all our questions and concerns job well done

Review 160 (2024-07-29 - Rating: 5)
He was very nice and done a great job and he was fast.

Review 161 (2023-10-13 - Rating: 5)
All of the technicians we great. They explained what was going on and why it happened. I am not a plumbing expert and I feel like I received a honest evaluation of the problem and quality workmanship for a fair price. Thank you.

Review 162 (2024-06-04 - Rating: 5)
It was excellent, they call me in the morning to schedule an appointment, they came the same day in the afternoon to repair. Thanks

Review 163 (2024-08-08 - Rating: 5)
Brian B. Was fantastic. Explained things clearly and demonstrated the operation of the condensation pump.

Review 164 (2023-12-19 - Rating: 5)
This young man was very respectful, very patient. He is an asset to your company give him a raise. Thank you Cody G. God bless youMrs Vernell Rankin 🙏🏽

Review 165 (2023-04-29 - Rating: 5)
Our water line busted last night during to the age of the pipes and flooded our basement. Zack came within an hour of me speaking with him and took care of everything! He did a great job and we will definitely call them for any plumbing issues!

Review 166 (2022-11-09 - Rating: 5)
Was having issue with my hot water heater. Duke power sent Dickerson Plumbing out. I checked the reviews once I now know who was coming and was very reluctant to go with them from what I read. I had talk with a very rude person already with Duke today I wasnt in the mood to chance another rude person. Repairman will be Joseph.Well today Joseph Joe arrived on time. First impression everything to me. He was very professional, courtesy and knowledge. I like that he put his shoe covers on.. After briefing him on my issue he got to work. I like that he didnt mind answering any questions I asked him. Very good customer service skills. Im so glad I had no issue. He checked everything out and found the water turn off was I think too low which was also causing a issue with my commode. He was very helpful in telling me what need to be done with commode. It was not covered on my plan and was more than I wanted to pay. Thats the only reason I didnt have him do it. Cant say enough about Joe. If I have issues again I will ask for this company requesting Joseph because he do not fit the bill for any of the negative reviews I read.Thank you Joe.FYI. Im trying to do a new review for service done today 11/7/2022 but it keeps bringing up my old review with Joe. Not sure how Im going to be able to do review for Lewie. The review that keeps coming up was done very long time ago. It keeps Posting as if I just done it.

Review 167 (2024-09-10 - Rating: 5)
Great job. RJ was friendly and very professional.

Review 168 (2024-08-30 - Rating: 5)
Brian was excellent! Great customer service and advice!

Review 169 (2022-12-07 - Rating: 5)
The service technician, Brian was excellent. He came in and properly diagnosed the issue, quickly completed the repair, (despite a challenge or two), all the while providing a detailed explanation of what happened and answering my follow up questions thoroughly.

Review 170 (2024-08-01 - Rating: 5)
Brandon called me before the appointment and walked me through some things that might be the issue and could easily be resolved. Those didn’t work. I received a text with his name and picture and when he would arrive. Brandon was right on time. I explained what was happening. He checked the GFI in the garage. It had a wire that was t connected cause my garage door not to work or my irrigation system. He fixed that and also checked the receptacles on my porch that had tripped the breaker. All good. Thanks so much for your quick response and great service. It is MUCH appreciated.

Review 171 (2023-07-27 - Rating: 5)
Jim Dickerson Co is the best in Charlotte and surrounding areas! I have been using them for years for all my plumbing and heating & air services! Joe was AWESOME! He located and fixed the leak while explaining everything step by step. Very down-to-earth, kind and easy to talk with. Thanks again for GREAT service as always!

Review 172 (2024-01-05 - Rating: 5)
Jim Dickerson Plumbing exceeded my expectations on my uneventful water heater replacement. Cody G and James M, the plumbers they sent were just awesome!! Thanks guys!

Review 173 (2024-10-17 - Rating: 5)
Cody was fantastic! He was very knowledgeable about the water heater and explained everything he was doing to me. Answered all my questions. It couldn’t have been a better experience.Thank you Cody and Jim Dickerson Co.

Review 174 (2024-03-13 - Rating: 5)
I’m satisfied with the work done by Codey G and the honesty and professionalism he brings with his work, I appreciate how the company doesn’t make you wait when you call them they reach back out within reasonable time.The company makes sure they call and text you to reassure you that their technicians will be there when they say they will.My technician Cody was on time and his work was done very well professionally and he cleaned up where he was working, he made sure all my questions were answered clearly and I really appreciate the good service and I will use your service again Thanks again.

Review 175 (2024-03-28 - Rating: 5)
James came and installed a water heater in my addict. He was an absolute professional, and very curtious! I have found my go to plumbing company. Thanks for everything!!!

Review 176 (2023-09-06 - Rating: 5)
I had no air, called up my maintenance plan and was connected to Jim Dickerson Co. The technician V.J. was very pleasant and informative and assessed the issue quickly. Will request this company again via my maintenance plan for future repairs.

Review 177 (2022-10-25 - Rating: 5)
Unfortunately, we had a sudden pipe leak occur that required immediate repair. Although we had not done any business with Jim Dickerson Co before, based on a referral they came to our home and repaired within just a few hours. It was exceptional and professional, and invoice was reasonable. Thank you to Jim Dickerson Co. I also had them back 2 weeks later to unblock 2 drains. I really appreciate their service, really excellent. Thank you.

Review 178 (2024-07-31 - Rating: 5)
Brian was good and knowledgeable, appreciated his service, thank you.

Review 179 (2024-02-27 - Rating: 5)
Called in am, RJ arrived maybe 2 hrs later. Very professional and definitely knows what he is doing. . Highly recommend this service and this plumber!!!

Review 180 (2023-12-21 - Rating: 5)
Brian R was the best! He solved my problem and was so very helpful in addressing other plumbing issues I have. Will definitely use again!

Review 181 (2023-02-08 - Rating: 5)
Thorough investigation and resolution of our tank less water heater shutting down when rainwater entered the natural gas discharge line. Jeff reviewed the problem, contacted the manufacturer, ordered the part, returned and installed. Professional and courteous. Office kept me informed, scheduled the visits, and provided estimate for services. Have used them previously and will again. Thanks.

Review 182 (2024-03-26 - Rating: 5)
Chris was prompt, knowledgeable, efficient and pleasant. Reasonable rates. Great experience. Will definitely use this company again.

Review 183 (2023-07-10 - Rating: 5)
Cody checked everything he thought it could be before he left. He was very nice and I could tell he knew what he was talking about. He was honest about not knowing why it had happened. I will use your company again if I need to. Thank you.

Review 184 (2022-10-06 - Rating: 5)
Best plumbing experience weve ever had. He definitely knew his stuff, and immediately recognized the causes of problems that another plumber had completely misdiagnosed. Price was rather high, but quality of service was everything we could have asked for.

Review 185 (2024-08-08 - Rating: 5)
Good experience from setting appointment to notification the tech was on the way to service provided.

Review 186 (2024-05-17 - Rating: 5)
Chris did a great job. Ive used Jim Dickerson for the last 2.5 years and they have been very responsive and provide quality work at a good price.

Review 187 (2024-10-22 - Rating: 5)
Brian gave me the information that I needed to know, and he was courteous.

Review 188 (2022-09-09 - Rating: 5)
I discovered that my old water heater was leaking late Wednesday afternoon, and Thursday morning by 11 o’clock my water heater had been replaced. Joe was great to work with and answered all of my questions. When I was concerned that there was further issue, and a leak, the company dispatched Brian within hours of me calling to take a look. He answered all of my questions and put my mind at ease. This was the first time I had worked with I will certainly work with them again..

Review 189 (2024-07-28 - Rating: 5)
Came out the next day diagnosed my problem and found me an answer. Great Service!

Review 190 (2021-01-13 - Rating: 5)
These guys were great. When our water heater broke, they came out same day and repaired the unit. They even squeezed us in earlier than expected thanks to a cancelation. Brian was very knowledgeable and professional and made all the repairs. Everyone we spoke to throughout the process was helpful. Could not be a happier customer. Highly recommend.

Review 191 (2024-06-11 - Rating: 5)
Thank you so much Mr. Chris B was, kind and courteous, very professional, I would recommend this services to anyone. Thank you again☺️

Review 192 (2024-02-06 - Rating: 5)
Ive been using Jim Dickerson Plumbing and Electric to service my home for more than 20 years. I recently moved back to this home after renting it for many years. It required major Electrical upgrades. Brandon and Jason provided excellent service. I am happy with all of the electrical updates that were made to the interior and exterior of my home. Service with a smile and some laughs along the way. Thank you. HeatherUpdate 1/6/23: David from Jim Dickerson Plumbing was back at my home today to repair my water heater. As always, excellent work was performed. .... David and Offir also did a fantastic job July - Nov (2022) updating/rebuilding/moving where required my plumbing after my kitchen was updated and/also new fixtures had to be installed in the baths. Job was clean and professional. Thanks again. HeatherUpdate 10/10/23: another professional and clean plumbing job.by Offir, David and their crew. Kitchen sink snaked to.clear a clog from fibers/debris in old cast iron plumbing. Thank you. Heather02/06/24. Brandon from Jim Dickerson Electric came out today and repaired a circuit breaker issue. Professional and prompt as always. I highly recommend.