Benjamin Franklin Plumbing of Charlotte

Photo of Benjamin Franklin Plumbing of Charlotte

Located in Charlotte, North Carolina

Address: 3030 Whitehall Park Dr Suite 2, Charlotte, NC 28273, United States

Phone: +1 704-802-1379

Rating: 4.8

Services

  • On-site services
  • Online estimates
  • Language assistance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Assistive hearing loop
  • Repair services
  • Gender-neutral toilets
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-17 - Rating: 5)

    He is really nice! He will be coming back Thursday ! I look forward to seeing him then! Your office staff Heather was excellent and so nice! When work is completed I will try to send photos! He eased my mind a lot! Can not wait till job is finished! Thank you for everything! Sent some photos of completed work! It took longer than I thought it would but I am so glad it is done! Mike did a great job even when he came back to fix a few things! The floor guys Carlos and his team were awesome! They all worked hard even when I was stressing out they were very kind! Your office staff were so great! I have a new appreciation for plumbers and the work they do! Yes it was expensive but great work! You all were very honest with me and did not hide anything like I felt the other company did! No names of the company will be mentioned ! I pray that they were honest with me and were just backed up! I wish you all the best! Have a great Christmas and a Happy New Year!

  • Review 2 (2025-01-07 - Rating: 5)

    Adam was extremely professional. He did an amazing job installing my water heater! He was on time, very thorough, and he cleaned up everything when he was done. He answered all of my questions and explained all the ins and outs of my new tank. I will recommend him to everyone I know! Trust me, hes the guy for the job!I would give him more than 5 stars if I could ✨️

  • Review 3 (2025-01-06 - Rating: 5)

    Mike came out and accessed our situation promptly. He is very knowledgeable and understands the importance of clear communication . I found him very articulate. He immediately came up with a plan and was able to have it executed in a timely manner while making proper adjustments as needed. He has never left our side and ensured we were educated from start to finish on the process while seeing the job through. We are extremely happy with the outcome as a result of his actions taken. Jordan Sellers was also very knowledgeable and helpful as part of Mikes team . He explained all the steps he took. What a wonderful experience! Thanks Mike England and Jordan Sellers for your excellent customer service and care you gave us.Lauren you were amazing sticking with us through thick and thin- Lauren is very knowledgeable and does an excellent job which doesn’t disappoint. We must also give a shout out for all of her hard work ! Mary Ann & John Cox

  • Review 4 (2024-12-20 - Rating: 5)

    Incredible service! My Mom had a water main pipe break in her front yard and David and Rodney were amazing! She and I had so many questions during the excavation and repair of the pipe and they always stopped and took the time to patiently answer our questions. They also took the time to show us the broken pipe and all the roots inside that caused the clog and the procedure to repair it. We are so impressed with the service with Benjamin Franklin Plumbing! Tony was incredible, too! He was the service person that diagnosed the issue and my Mom said he was so kind and patient! I would give 6 stars if I could! This is service EXCELLENCE at its best!

  • Review 5 (2025-01-07 - Rating: 5)

    Adam Wahl was excellent. Very knowledgeable, to the point and understanding. Helped ease the mind during a stressful time. Also, the lady in the office who answered my original phone call was amazing. She too was very knowledgeable and helpful. They both deserve a raise or at the very least acknowledgement of their expertise. Thank you.

  • Review 6 (2025-01-02 - Rating: 5)

    Rob was very professional and extremely helpful. I appreciate his opinion after examining the problem! He was awesome and very respectful. Gave me great advice on how to handle the situation!! Not too many companies do this!! Thank you Rob!

  • Review 7 (2025-01-03 - Rating: 5)

    Very respectful and knowledgeable about plumbing. He guided me in the right direction and getting things rolling for repairs for my first experience with this. He gave me the proper input to connect me with the right people to take care of this issue. I would recommend him to everyone. Thank you Travis.

  • Review 8 (2024-12-25 - Rating: 5)

    Mike did a great job of explaining the issue with our whole home water filter and temporarily repairing the leak while ordering a replacement part—on Christmas Eve! We like Mike a lot and want him to be our plumber for the future.

  • Review 9 (2024-12-30 - Rating: 5)

    Benjamin Franklin Plumbing has always provided the best, most professional service. Dave Siemietkowski messaged 90 minutes ahead of my three-hour window to see if it was ok to go ahead and come. Dave arrived assessed the issue, gave me my options, and made the repair in about 30 minutes. Another great plumbing experience with Benjamin Franklin!

  • Review 10 (2025-01-04 - Rating: 5)

    I had an issue with my toilet. Ben Franklin sent Tony witin the hour of my call. Tony, was very professional, showed up on time, explained what needed to be done after his initial exam of the situation and also explained if that wasnt the root cause for the toilet blockage, he knew what he had to do. Tony was extremely knowledgeable and personable. Thank you Ben Franklin for sending Tony.

  • Review 11 (2024-12-14 - Rating: 5)

    Tony was very knowledgeable and polite and forthcoming but most of all honest. I was 100% Satisfied when he left. He will be installing (2) toilets for me tomorrow.Toilets were installed and beautiful. No mess left at all. Extremely satisfied.

  • Review 12 (2025-01-05 - Rating: 5)

    I made a series of unfortunate errors in plumbing and panicked. Tony was calm and gave me my options and didnt mind when I changed my mind twice. He was patient, knowledgeable and helped me get my kitchen back together. Im so grateful to have my misadventure in home plumbing behind me. From now on, I will call Benjamin Franklin!

  • Review 13 (2024-11-08 - Rating: 5)

    Mike was great. He explained what was going on with my system effectively. This was my first time using Benjamin Franklin but it wont be my last. He called an hour ahead of time to make sure I was expecting him. Very professional and knowledgeable.

  • Review 14 (2024-11-29 - Rating: 5)

    Travis was very professional got the job done in no time!!! I would definitely recommend him to anyone! The price was very fair and reasonable they not looking to hurt your pockets!

  • Review 15 (2024-10-21 - Rating: 5)

    I was very pleased with Adam’s professionalism and overall competence and demeanor when interacting with him about my water leak. He was able to identify the issue and came up with the solution in impressive fashion. I am totally satisfied with the end result and the way everything turned out. Great job!

  • Review 16 (2024-12-18 - Rating: 5)

    We had a great experience with Benjamin Franklin from the assessment to completing the work. Rodney and his partner were neat, pleasant and communicated updates throughout the day. Thank you!

  • Review 17 (2024-08-29 - Rating: 5)

    Jason was friendly yet very professional. He displayed a great technical knowledge of the problem and suggested a repair at a reasonable cost. The job appeared to be to be one that would take 2 to 3 hours. However, Jason ran into unexpected problems. The job took 7 hours, but Jason stayed until the job was finished and all was working perfectly. I have to say that this is the best service of any kind that I have received in a long time.

  • Review 18 (2024-11-07 - Rating: 5)

    Travis did a great job fixing a broken valve on our bathroom sink. He also installed a new faucet for us! He was very professional and personable. We will definitely call on him again when we need excellent plumbing service!

  • Review 19 (2024-11-24 - Rating: 5)

    Cody went above and beyond with his plumbing inspection. He was honest and explained all options for my water heater as well as providing his professional opinion based on years in the industry. Thank you!

  • Review 20 (2024-12-20 - Rating: 5)

    Lauren and Brandon did awesome job replacing main water source line from meter to house. Aside from the straw in yard, you can’t tell they were ever here. They arrived in the morning, were very efficient and completed the job by 1:00p

  • Review 21 (2024-10-04 - Rating: 5)

    Tony is a treasure. So professional and wonderful to work with. Answered all my questions. You are really fortunate to have such a great employee. Will definitely recommend your company to friends and relatives. Martha BeckerRodney was GREAT! He has such a good eye for details and was very professional. I would highly recommend him and your company.Rodney is an employee to be proud of. He signifies the ultimate customer service. I will highly recommend your company.Ps love your TV ads.

  • Review 22 (2024-11-20 - Rating: 5)

    Adam is the MAN! The staff and Adam from Benjamin Franklin plumbing are absolutely top of the line. He came out and resolved our issue same day pricing is fair and absolutely worth it for piece of mind knowing it’s fixed correctly. Thank you again

  • Review 23 (2024-10-05 - Rating: 5)

    Adam gave a very thorough explanation of the different options available to us when replacing our water heater tank. He suggested changing to a tankless heater for better efficiency and performance. He was on time and gave us the estimates via email, also in a timely manner. He gave us several options that we are going to consider.

  • Review 24 (2024-12-17 - Rating: 5)

    This job involved repair of the sewer line that runs from the house to the street. Part of the driveway also had to be taken up to fix the crushed pipe beneath. Brandon and Lauren did a good job of the repair and were able to place the original pieces of concrete back in the driveway making it look better than it was before.

  • Review 25 (2024-12-30 - Rating: 5)

    Mike was excellent!! He was knowledgeable and very professional. I will definitely use his services again.

  • Review 26 (2024-09-23 - Rating: 5)

    Dave was great! Punctual, friendly, and didn’t try to oversell. He saved us from having to rip up our entire ceiling! 10/10 highly recommend!

  • Review 27 (2024-08-28 - Rating: 5)

    Im very pleased with the service I received. Malone phoned an hour before arriving and showed up right on time. He inspected the leakage and diagnosed the issue. He handled the visit in a friendly, professional way. I was impressed and grateful. Thank you!

  • Review 28 (2024-11-21 - Rating: 5)

    Mike was very thorough with his explanations and made sure I understood the why behind the work needing to be done. He offered recommendations without being pushy and answered my numerous questions with the patience of a saint.

  • Review 29 (2024-12-18 - Rating: 5)

    Travis Hammonds was the best. He came in and I told him what the problem was and he knew instantly what was wrong. He was fast and explained everything to us as he did the job. Definitely recommend!!!

  • Review 30 (2025-01-09 - Rating: 5)

    Prompt and knowledgeable, from fair and quick estimate on Tuesday evening to complete next day installation on Wednesday was 24 hours total.

  • Review 31 (2024-11-01 - Rating: 5)

    Dependaworthy! Rob was on time, got right to work. He finished the job quickly and did an excellent job! Best repair call I’ve made. Would definitely recommend them.

  • Review 32 (2024-08-22 - Rating: 5)

    Tony was professional, fast and directly to the point. He explained my situation and had the problem fixed satisfactorily within a short period of time. He also provided advice for me that Ill apply to further protect my pipes and plumbing. Excellent job!!

  • Review 33 (2024-12-16 - Rating: 5)

    Needed a plumber quick for an Emergency Water leak. These guys hooked me up same day and the plumber (Mike) was professional, courteous, and did an excellent job. Will call again for any of my plumbing needs. 💯

  • Review 34 (2024-10-27 - Rating: 5)

    Russ was very communicative throughout the process and has a great sense of humor! He obviously knows his stuff and kept us informed each step of the way - very professional.

  • Review 35 (2024-09-06 - Rating: 5)

    Mike England of Benjamin Franklin Plumbing came for a house water filter issue we had. He was very personable and walked us through the problems and possible resolutions. He answered questions readily, showed us photos and information about our system. We have to make a decision on what to do in our home, and he made the process less complicated. Thank you, Mike England and thanks Benjamin Franklin for prompt service!

  • Review 36 (2024-10-27 - Rating: 5)

    David did an excellent job with the Brita filter install. Thanks for the quick install and explaining the system to us. David and Travis provided great service!!

  • Review 37 (2024-10-26 - Rating: 5)

    Benjamin Franklin plumbing did a great job on repiping or entire home and running a new main water line. Adam, Rodney, and Griffin made sure we were well informed throughout the entire job. I was also pleased with their pricing in comparison to other companies.

  • Review 38 (2024-11-21 - Rating: 5)

    Rob is an awesome tech, will look out for his customers. Also has great customer service and very respectful and always has a smile on his face. If I need service from Benjamin Franklin plumbing I’m requesting Rob.

  • Review 39 (2024-08-02 - Rating: 5)

    Jordan Sellers was very professional during the installation of our water heater. He was prompt, courteous and knowledgeable. He explained the work to be done and worked quickly and efficiently. He also contacted the electrician who needed to review the electrical part of the work after the plumbing was done. He also took care to provide a blanket so that the floor would not be scratched, and removed all of the materials at the end of the job.

  • Review 40 (2024-09-03 - Rating: 5)

    Our plumber, Malone, was professional, courteous, and knowledgeable. He installed new piping for two sinks - perfectly aligned and expertly caulked a tub spout. A great job!

  • Review 41 (2024-10-21 - Rating: 5)

    Pretty happy with the initial service. Our tech Jason took some time to work through the issue and narrow down the location of the possible leak. He was very thorough and professional.

  • Review 42 (2024-08-20 - Rating: 5)

    Travis was prompt and professional! He did a great job giving me information concerning my plumbing problem, and he offered reasonable repair and replacement options. I was comfortable with his diagnosis and solution.

  • Review 43 (2024-11-09 - Rating: 5)

    An excellent initial visit to evaluate problems and perform diagnostics and estimating. As a second-generation plumber, Mike England is very knowledgeable about residential utility systems and very competent in analyzing what can and needs to be accomplished. He respects customer concerns for quality equipment and service work and establishes a high level of confidence in Benjamin Franklin Plumbing in Charlotte.

  • Review 44 (2024-08-25 - Rating: 5)

    Rob came on time, took the time to explain the issues, and did a great job. The lady who helped schedule the appointment was also very professional. My second encounter with Benjamin Franklin and I am still very impressed.

  • Review 45 (2024-10-20 - Rating: 5)

    I totally loved Tony even though he did not fix my problem. He was honest and up front and you dont see that anymore in people or businesses. I will most definitely use these guys in the future. 🤗

  • Review 46 (2024-12-20 - Rating: 5)

    Had an emergency plumbing issue and the company was able to have a technician come within 2 hrs of initial request. Technician Dave Siemietkowski was courteous and efficient and was able to address my questions & concerns.

  • Review 47 (2024-08-29 - Rating: 5)

    Thanks to Tony Richardson for doing such a fine job solving and fixing my plumbing issue. 5-stars are not enough for me to express my satisfaction of his work and his work ethic. 10-stars would be more like it.

  • Review 48 (2024-07-30 - Rating: 5)

    Tech did a good job however my problem wasn’t completely resolved. Unfortunately I was in a meeting when he arrived and my husband didn’t know everything I told the operator that scheduled the meeting. I assumed that everything I said to the operator would have been communicated to the tech that’s why I didn’t tell my husband. So it was my fault not the technicians fault. I have always used this company for my issues they are always friendly and professional and do a good job.

  • Review 49 (2024-09-09 - Rating: 5)

    Knowledgeable of the situation and explained the possible solutions in a straightforward and easy to understand manner. Didnt try to sway me towards one solution or the other that he presented to my situation. Clearly explained what would be done and how. Nice personality and helpful.

  • Review 50 (2024-08-16 - Rating: 5)

    This company responded quickly and professionally to our plumbing emergency. Only wish we didnt have to wait for a second crew to come for the water heater install, but Jordan came in a timely manner and did an excellent job.

  • Review 51 (2024-09-17 - Rating: 5)

    Travis Hammonds was excellent! Very professional, extremely knowledgeable and personable. If I have additional plumbing needs, I will request Travis Hammonds of Ben FranklinPlumbing!Thanks,B. Lemar

  • Review 52 (2024-12-31 - Rating: 5)

    He was really helpful, we couldn’t get the work done but he was still super nice.

  • Review 53 (2024-09-08 - Rating: 5)

    Tony was very professional and very helpful. Got the job done. Great time in getting here on a Sunday. Highly recommend him and your company

  • Review 54 (2025-01-01 - Rating: 5)

    Mike was very knowledgeable and did an excellent job explaining the problems and had reasonable solutions on how to fix them.

  • Review 55 (2024-12-06 - Rating: 5)

    I was seeking a price to repair my sewer line . Adam did a very good job of explaining my options and what it would entail. He is very knowledgeable and experienced

  • Review 56 (2024-08-30 - Rating: 5)

    Benjamin Franklin was great! Quick response. They sent us Dave and he was fast, efficient, professional and knowledgeable. We will definitely use for plumbing maintenance as well. Thank you!

  • Review 57 (2024-10-20 - Rating: 5)

    Tony came out and helped us with clearing the main drain. He was very respectful of us and the house. Service was prompt, we are very grateful that Benjamin Franklin plumbers could help us out on a Sunday.

  • Review 58 (2024-10-30 - Rating: 5)

    The technician was excellent in every way .Very professional , thorough, personable and helpful . He was able to fix two issuesand provided good advice as he completed his yearly maintenance visit . Would highly recommend .

  • Review 59 (2024-10-19 - Rating: 5)

    David and Lauren were amazing! Did a great job installing my new water heater. Very thorough and explained what they were doing.

  • Review 60 (2024-07-25 - Rating: 5)

    Same day service! Jason arrived promptly and quickly fixed the leak that I called about for a reasonable price. I was talking about some other plumbing issues, so he did some troubleshooting. He fixed another leak and showed me how to fix the the small drip.10 stars for Benjamin Franklin plumbing!

  • Review 61 (2024-07-16 - Rating: 5)

    Adam was amazingly helpful, taking the time to figure out what the cause of my water damage was and to recommend a few options. He did not try and nickel and dime me but gave me an honest breakdown of options and how much each would cost me. He also spent time after our appointment explaining some other unrelated plumbing questions I had which he did not have to do. Couldn’t be happier and I’ll be saving his contact info and calling him again in future.

  • Review 62 (2024-09-04 - Rating: 5)

    Dave was extremely professional and knowledgeable and everyone we dealt with at Ben Franklin Plumbing was helpful and efficient. They identified our problem quickly and provided us with solutions

  • Review 63 (2024-12-04 - Rating: 5)

    Thank you Lauren and Benjamin Franklin Plumbing for their quick service. We appreciate your time to answer all our questions.We call you again if we have another problem.Thanks again.

  • Review 64 (2023-09-29 - Rating: 5)

    Daniel was so refreshing to work with. Like so many, I typically dread home improvement projects just because the level of service given sometimes can be a real turn off. Daniel has certainly changed that for me. He was super helpful, courteous, professional, and just an overall genuine willingness, to want to ensure that I had the best sink install experience possible. Super knowledgeable! I can’t tell you how refreshing it was to work with a “true professional”. Daniel is definitely a gem and I am truly greatful!!! Thank you for my lovely new sink Daniel :)

  • Review 65 (2023-05-21 - Rating: 4)

    Overall satisfied but no clean up. I would have gladly provided a trash can for the pieces of paint, etc. left in the tub and shower. Had to vacuum carpet where drywall was cut. Repair done well but now have a screw that punctured through wall on other side to be added to patch job.

  • Review 66 (2024-10-28 - Rating: 5)

    Rodney did a fantastic job of installing Bathroom Vanity, sink and Faucet. The result exceeded our expectations, and the entire experience was smooth and hassle-free

  • Review 67 (2024-07-22 - Rating: 5)

    Travis was accommodating and informative. He provided us with a good diagnosis of the sewer line problem (including a photo) and removed the blockage despite difficult piping challenges. We appreciated his expertise & good communication skills.John and Terri G.

  • Review 68 (2024-12-11 - Rating: 5)

    Adam was on time, immediately set out to determine the source of our problem. Very detailed in his review and discussion, more technicians like Adam would be a HUGH boost to your organization.

  • Review 69 (2024-11-16 - Rating: 5)

    The tech was friendly and professional. He explained everything in detail and asked if I had any questions. This company always has great service.

  • Review 70 (2024-08-12 - Rating: 5)

    Travis was awesome!! Didn’t try to pressure me about my decision. Provided both quotes and explained both.I thank him tremendously!!!

  • Review 71 (2024-12-16 - Rating: 5)

    We Love BJPoC…Adam has helped us in the past with a major water line and back again today for another issue. Always so nice and helpful.

  • Review 72 (2024-08-06 - Rating: 5)

    The workers were hard working. What was supposed to be a minimum of 3 days they completed in 2. They were veery polite and worked fast. The plumbers were thorough and explained everything they did and planned to do. They even asked me if the plan worked for me. Anytime I need help with plumbing, electric or air conditioning, these are the people that I will call everytime.

  • Review 73 (2024-11-03 - Rating: 5)

    Jason was awesome! Anytime I need Plumbing, Electrical or HVAC services I only call the best and that One Hour Heating and Air and Electrical and Benjamin Franklin. Everyone is awesome. Very Professional and knowledgeable!

  • Review 74 (2024-10-20 - Rating: 5)

    Tony was awesome. Went the extra mile to help me really get to the bottom of what was wrong with my drain system. I will be asking for him every time I have a plumbing issue.

  • Review 75 (2024-08-29 - Rating: 5)

    Travis came out super quick! Very professional and through explaining everything as well as presenting other options and upgrades. We would highly recommend

  • Review 76 (2024-06-22 - Rating: 5)

    Jason was polite, thorough, and professional. He diagnosed the problem and gave us a quote. We would recommend Jason for any plumbing job. The service fee is more reasonable than others. The only issue we have is the wait when calling the office to make an appointment.

  • Review 77 (2024-07-02 - Rating: 5)

    Arrived at the appointed time. Jason was very courteous. He assessed the issue grabbed his tools. Fixed the problem then proceeded to discover any other issues that might cause the situation to arise again. Quick but very thorough with his work.

  • Review 78 (2024-08-27 - Rating: 5)

    Brandon was Very friendly and was hear before Jason told me 9 but I like tht it tells me tht he was ready to do job and I love tht cause I hate wen things go wrong with my house but Im glad to meet good ppl .

  • Review 79 (2024-12-31 - Rating: 5)

    Friendly, fast and professional service. I’ll definitely recommend this company!! Thank you Mike!!

  • Review 80 (2024-08-06 - Rating: 5)

    Really a pleasure to work with these guys, thank you Kim so much for getting us all set and safe with the new water heater! Looking forward to working with you again in the future. 🩷

  • Review 81 (2023-11-13 - Rating: 5)

    Travis was wonderful! Very professional, courteous, and knowledgeable. He was engaging and friendly. He was also timely. I welcome him back for all of my plumbing needs.

  • Review 82 (2024-12-05 - Rating: 5)

    Jason was here in 15 minutes to fix a broken pipe. He was professional yet friendly. Highly recommend them.

  • Review 83 (2024-11-29 - Rating: 5)

    Rob came out same day and fixed the drain issue in kitchen. Everything was great from initial scheduling to the service provided.

  • Review 84 (2024-07-26 - Rating: 5)

    My service to fix a bathroom shower and tube faucet was remarkable. Now I did need an upgrade fix but that has handled on that in the very appointment. My new upgrade fix looks strong and lasting. Thank you Benjamin Franklin.

  • Review 85 (2024-09-26 - Rating: 5)

    Bought a tankless water heater a year ago. So far so good. Got the lifetime maintenance so lets hope I am still happy years from now and I can say the same thing then.

  • Review 86 (2023-03-29 - Rating: 5)

    When I first call, I received a professional greeting and assistance. The next business day Jason called to say he was on the way. Jason is friendly and professional. He explained the process of the service and began the work. He also took the time to share with my son how he got into the career path. He had to take the toilet up and eventually was able to dislodge an airpod case. See photos. I would definitely recommend Jason and Benjamin Franklin Plumbing. 🎉

  • Review 87 (2024-09-19 - Rating: 5)

    Mr. Richardson was prompt and professional. Advised me every step of the way. And the price was reasonable. Highly recommend your company.

  • Review 88 (2024-07-01 - Rating: 5)

    Tony is highly professional and very personable and friendly. He carefully explained what needs to be done and why, and the pricing for everything. He made an appointment for tomorrow to bring the necessary parts and do the work.

  • Review 89 (2024-06-24 - Rating: 5)

    We had our water heater flushed & water pressure checked. Travis explained everything he tested & made suggestions from test results. He was very knowledgeable & professional and explained things in laymans terms for us. Highly recommend him & Benjamin Franklin for plumbing inspections & repairs.

  • Review 90 (2024-08-09 - Rating: 5)

    Absolutely fantastic. He kept us informed the entire time and did a great job. We would highly recommend him for any future repairs.

  • Review 91 (2024-08-21 - Rating: 5)

    Installed Tankless Water Heater, very clean and professional job. Russ was attentive and focussed. I am very happy with my new system.

  • Review 92 (2024-06-09 - Rating: 5)

    I needed to have my septic pump replaced on a weekend. Adam was awesome. He called me to let me know when he would arrive and was prompt. Gave me a fair estimate and was super cool.

  • Review 93 (2024-07-08 - Rating: 5)

    David Armour came out quickly and got the job done right. He came back the next day and completed the work. He communicated everything that was happening and what he was doing. He had to go under the house in the crawl space and remove and replace a water heater in 90 degree weather with storms rolling through!

  • Review 94 (2024-12-31 - Rating: 5)

    Follow-Up: December 31, 2024Dave Siemietkowski came out to troubleshoot a suspected leak at our house. He determined that it wasnt a leak and proposed a solution for our tankless water heater. Dave was very professional and gave us peace of mind that we didnt have a leak, just a pipe rubbing with use and expansion. Hopefully the pressure relief tank will help alleviate the problem with line.Follow-Up: August 2, 2024You could not ask for more than what Tony Richardson has done regarding our service on July 23rd. He personally made it his mission to find/acquire the manufactures flapper for our toilets to ensure that there was no unexpected running of the toilets. He was on a mission to ensure customer satisfaction. We cant express how impressed we are with his passion. Tony definitely went above and beyond just doing his job. Benjamin Franklin Plumbing should be proud to have someone like Tony providing the highest quality customer service.Service: July 23, 2024Another great experience with Benjamin Franklin Plumbing today. Tony Richardson was our technician. He was very knowledgeable, professional, and personable. The inspection of all of our water systems and the cleaning of our Rinnai tankless system was completed without any issues. Tony took the time to interact with my wife and I to ensure we knew what was going on every step of the way. Toilet flushing parts needed replaced. Tony didnt have everything he needed, so he was off to the home office and back to complete all the work on the same day. If you need service, give Benjamin Franklin a call they truly are depend-a-worthy!Jason and Kim were excellent to work with. They took the time to explain everything in great detail and were very personable and professional. Taking the time to develop a relationship is not often found these days.While performing the annual service on my tankless water heater, they discussed the merits of water filtration and recirculation. They answered every question I had. There was zero pressure to purchase, but plenty of time spent to discuss pros and cons.Update on July 13, 2023Today we had the water filtration and recirculation systems installed. Got rid of/filtering out the chemicals to save the plumbing systems in the house from degrading. Means clean water to shower in. Recirculation will save water and help the environment.Experience was great and the team of Rodney, Trinty and David (from the On Time Electrical division) were all extremely pleasant to work with and they completed the work on time and working as expected.Job site was left clean, and everything is in working order. Old Time good service with a smile.:)I highly recommend Benjamin Franklin Plumbing.

  • Review 95 (2024-10-22 - Rating: 5)

    Professional, punctual, and experienced. Tony was able to diagnose and fix our plumbing issues within 90 minutes from arriving.

  • Review 96 (2024-09-17 - Rating: 5)

    Tony was very cordial and professional. Diagnosed the problem and fixed in a timely manner. Very pleased with his work.

  • Review 97 (2024-10-21 - Rating: 5)

    Jason was excellent and a great job servicing the tankless water heater and kitchen faucet. I appreciate the advice on sedimentary trap.

  • Review 98 (2024-08-12 - Rating: 5)

    Came out quickly on a late Sunday to replace a split pipe behind Sheetrock. Very polite, fast, prompt service.

  • Review 99 (2024-09-18 - Rating: 5)

    Mike was extremely knowledgeable, answered all my questions and took the time to actually explain things. I hope I always get him if I need service.

  • Review 100 (2024-09-01 - Rating: 5)

    Tony did an amazing job. He was clearly skilled and very kind. He is welcome in my house anytime.

  • Review 101 (2024-12-17 - Rating: 5)

    Tony did a great job. Very thorough and walked me through the whole process.

  • Review 102 (2024-08-21 - Rating: 5)

    Mr.Linker Showed up right on time, at my business location, for an ice machine install, which included running a water line and drains a long didstance. extremely professional install crew, were able to work around my daily operations and did not waste a single second of their time. deffenitly the most efficent plumbing crew i have delt with.

  • Review 103 (2023-07-31 - Rating: 5)

    I truly appreciate Jason coming out. However, the quote was beyond the price point I was considering to drill through a cinder block, extend the water line 10 ft, then hook it to my garage refrigerator. I did pay the $60 trip fee. Thank you.

  • Review 104 (2024-12-04 - Rating: 5)

    Mike took the time to explain everything. Also advised us of other Ben Franklin products that might be useful which I didnt mind and Ben Franklin should appreciate.

  • Review 105 (2024-05-27 - Rating: 5)

    Great Same Day Service!Called out Ben Franklin Plumbing for a general inspection and to look at a noisy Pressure Reducing Valve; diagnosed as needed replacement and fixed same day.Will call for future plumbing needs.Update! I did call and had a great experience, the same prompt attention and professionalism was afforded me again; the valve on my hot water washing machine feed had failed! As I said to Rob (the attending plumber), I call Ben Franklin because I know they’ll fix whatever issue I have!

  • Review 106 (2024-10-12 - Rating: 5)

    Very knowledgeable, efficient and fair priced. Thank you Mr. Richardson.This is my second time using Ben Franklin plumbing and will continue using Ben Franklin for all my plumbing needs.

  • Review 107 (2024-05-16 - Rating: 5)

    Update: They returned to finish the fit out and were still delighted with their work!Brandon and his partner worked hard all day and got a great deal done. They also figured out how to rearrange the placement of our fixtures to better serve our needs. Were quite pleased with the progress.

  • Review 108 (2024-10-14 - Rating: 5)

    Lauren Boyd and everyone involved was great to work with !!! Outstanding Customer Service company wide ! We are super happy we choose you guys !

  • Review 109 (2024-12-27 - Rating: 5)

    Good job repairing our clogged drain at a reasonable price and very quickly

  • Review 110 (2024-12-20 - Rating: 5)

    Mike England was great! He fixed our clogged toilet quickly and was polite and professional!

  • Review 111 (2024-06-16 - Rating: 5)

    Extremely satisfied with the level of service! Dave was awesome, he was professional, friendly and very experienced as a plumber. I would highly recommend them and will use them for all of our plumbing needs in the future!

  • Review 112 (2024-12-11 - Rating: 5)

    Dave was very thorough in trying to locate a water leak in the slab. Very pleasant and professional.

  • Review 113 (2024-06-13 - Rating: 5)

    We are very happy with our interaction with Dave S. He is very knowledgeable and spent a lot of time with us explaining the problem and how he would fix it. He didn’t leave until all our questions were answered and we were satisfied. I highly recommend Dave!

  • Review 114 (2024-07-01 - Rating: 5)

    Jason K at Benjamin Franklin Plumbing was great. Very professional, polite and knowledgeable. Very happy with our service today. Would definitely call him again for our plumbing needs.

  • Review 115 (2024-10-03 - Rating: 5)

    Dave was amazing. Straight to the point and with some recommendations, he completed the job quick and was thorough with his explanation of the job.

  • Review 116 (2024-07-05 - Rating: 5)

    Tony Richardson was amazing. Would highly recommend Benjamin Franklin Plumbing and specifically asking for Tony! He did not leave our house until he ensured everything was more than good!

  • Review 117 (2024-10-03 - Rating: 5)

    Tony was stellar! Original scheduling could have been done better. Needed several calls to confirm.

  • Review 118 (2024-08-27 - Rating: 5)

    Technician was on time, considerate of my problem and began thorough check of my water system. Found problem,resolved problem. Worked in a timely and efficient manner.Great service,happy customer.

  • Review 119 (2024-04-23 - Rating: 5)

    I live in Sun City and was in need of a plumber but not in an emergency situation. I tried calling a couple but Benjamin Franklin Plumbing was great. They responded quickly after my call and sent Adam to review my request. He gave me some great ideas and sent me an estimate so we could move forward. He was very knowledgeable and friendly. i definitely will be using them for my service needs.

  • Review 120 (2024-05-20 - Rating: 5)

    My tech, Dajzan, was courteous, respectful, and worked quickly. He assessed the problem right away and immediately got to work. He was able to rearrange his schedule to accommodate my work hours. This is my second time using this company and I will use them again if/when needed.

  • Review 121 (2024-12-23 - Rating: 5)

    Excellent service. Very quick, professional and complete! Will utilize Tony again.

  • Review 122 (2024-09-30 - Rating: 5)

    Jason was awesome! He came out on a Sunday night within 30 minutes of being called and had everything fixed quickly!

  • Review 123 (2024-12-02 - Rating: 5)

    Very pleasant and knowledgeable young man. Personable and informative as he completed the job. Well done, thanks.

  • Review 124 (2024-07-12 - Rating: 5)

    He was pleasant immediately and work very quickly. The job was well done. I would definitely recommend him.

  • Review 125 (2024-11-11 - Rating: 5)

    Travis was very profespecial informative.Do exactly what to do and got it done quickly.Amazing asset to your company

  • Review 126 (2025-01-02 - Rating: 5)

    Great customer service. Highly knowledgeable and respectful. Highly recommend!

  • Review 127 (2024-06-26 - Rating: 5)

    I have been using Benjamin Franklin for about a year and a half since we have been upgrading and making repairs on our home. The techs are on time, friendly and knowledgeable. I would (and have) recommended them.

  • Review 128 (2024-05-26 - Rating: 5)

    Tony did a great job for us. He was very professional and personable. He clearly knew what was required to quickly repair our sink. I strongly recommend him for plumbing issues

  • Review 129 (2024-09-12 - Rating: 5)

    Tony was great installing my new toilet. Very professional. Would highly recommend Tony for all plumbing needs.

  • Review 130 (2024-09-17 - Rating: 5)

    Tony R was great! He called ahead of arrival, explained the service and gave good recommendations.

  • Review 131 (2024-01-04 - Rating: 5)

    Absolutely! He was professional, knowledgeable and polite ! He worked diligently to allow us to be able to do basic things after his discovery visit which was great. Then returned the next day and worked hard all day to correct the problem caused by guys laying cables underground. He put the yard back as it had been & completely cleaned everything up just like I would. Hes a major asset to your company. I will be recommending Ben Franklin Plumbing to anyone that will listen! Thank you for all your help.

  • Review 132 (2024-08-30 - Rating: 5)

    Thank You Jason. I appreciate the quick response time and courtesy notice ahead of arrival. Great job troubleshooting my plumbing problems and laying out my options for repair.

  • Review 133 (2024-09-25 - Rating: 5)

    Adam did a great job of explaining my options regarding my repairs. Adam was courteous, on time and honest.

  • Review 134 (2024-06-02 - Rating: 5)

    This was the first time we had a plumbing issue and the plumber that came out—Travis Hammonds—did an excellent job. He was quick and courteous, and explained what the issue was and his process for resolving it. Highly recommend!

  • Review 135 (2024-08-20 - Rating: 5)

    Good Day, Benjamin Franklin Plumber (Mr. Armour) was 100% professional and courteous with fully represents Benjamin Franklin Pluming as one of the premier contractors with the Charlotte metro area.

  • Review 136 (2019-10-18 - Rating: 5)

    Brad did an excellent job! I will ask for him if we ever need anything else. As far as the company goes, we were disappointed with the high cost of the job which was replacing a kitchen sink and garbage disposal. Will use them again but will get a quote in advance.

  • Review 137 (2025-01-05 - Rating: 5)

    Tony did a great job and was courteous of our home.

  • Review 138 (2024-08-31 - Rating: 5)

    He came out even though it was short notice. Very knowledgeable he knew exactly what was going on. He fixed my problem. Expectations were exceeded.

  • Review 139 (2024-10-02 - Rating: 5)

    Adam came out today and was very impressed with the service and the work done! From now on, I willl be calling Benjamin Franklin! Thank you!

  • Review 140 (2024-08-12 - Rating: 5)

    David Armour from Ben Franklin did an extraordinary job on repairing our shower. It looks 100x better than before. He was very courteous and answered all the questions we had. I highly recommend him for plimbing.

  • Review 141 (2024-09-14 - Rating: 5)

    Ended up not being able to repair old unit. Decided to replace it and was able to schedule it for install in the next couple of days. Very satisfied.

  • Review 142 (2023-02-12 - Rating: 5)

    I scheduled an appointment 1 day prior and the appointment window was from 8:30 am- 6 pm. One the morning of the appointment, Joshua called before 8 am to let me know his ETA. He arrived on time and completed my job in a timely fashion. Benjamin Franklin Plumbing is known as the “Punctual Plumber” and I totally agree!

  • Review 143 (2024-05-06 - Rating: 5)

    I was very impressed with the speed and thoroughness of the repair service received for our property. Russ was able to solve a few unforeseen issues on the spot and was very informative on the summary of the work completed.We will definitely be using Benjamin Franklin plumbing going forward.

  • Review 144 (2024-12-12 - Rating: 5)

    Travis the technician was knowledgeable and professional, not to mention pleasant to deal with, He went the extra mile to make certain that our drain problem was solved

  • Review 145 (2024-12-03 - Rating: 5)

    Adam was great , knew what the problem was in minutes , took care of it quickly and at a fair price

  • Review 146 (2024-08-20 - Rating: 5)

    Our service provider provided awesome service today. He was professional, on time, and provided excellent service.😀 We will definitely use this company again

  • Review 147 (2024-01-10 - Rating: 5)

    Adam was a pleasure to work with. He called me to get a better idea of what my drain issue was and where it was. Upon arrival he quickly assessed the issue with the drain at my back door and told me up front what he may or may not be able to do and any risk involved. Thankfully he was able to snake the dump drain running into my sump pump and pulled out so many roots. Water now flows freely and I have peace of mind. Thank you so much Adam!

  • Review 148 (2024-05-09 - Rating: 5)

    The young man sent to take care of our plumbing issues today did a great job! Hes professional and friendly, also very clear in what he described to us the work that had to be done. Well done Jason!

  • Review 149 (2024-10-24 - Rating: 5)

    Rob did an excellent job today with a maintenance visit. He spent a lot of time answering my questions about filtration systems. I wasnt surprised because previously Jason did an excellent job fixing issues very quickly and neatly. All of the employees that Ive encountered have been professional and customer focused.

  • Review 150 (2024-07-14 - Rating: 5)

    Rob with Ben Franklin Plumbing did a great job for us. Was on time and very personable. Will use them again 😀

  • Review 151 (2024-06-17 - Rating: 5)

    Kim did an excellent job. He is very personable. He explained all options; answered all of my questions and did not pressure me when deciding which option worked best for me.

  • Review 152 (2024-03-19 - Rating: 5)

    Benjamin Franklin Plumbings service is top notch! I placed a request online. Someone called me within minutes {after 8PM} I might add. They scheduled the appointment for the next morning. The service technician called, said he was on the way. He was there when I arrived home, waiting for me. They took care of my issue. I would TOTALLY recommend them and use them again should I need a plumber.

  • Review 153 (2024-08-09 - Rating: 5)

    Jason called and arrived when he said he would. He worked efficiently and was done quickly. Friendly and professional too.

  • Review 154 (2024-03-25 - Rating: 5)

    Rob was wonderful! He was very friendly and so knowledgeable. He gave great recommendations, suggestions and detailed input of various options. Hes my new favorite plumber! We would recommend Rob very highly!

  • Review 155 (2024-09-26 - Rating: 5)

    Lauren was professional, polite, and did a great job of installing our whole house water filter.

  • Review 156 (2024-04-08 - Rating: 5)

    Exceptional service by Ben Franklin Plumbing and Dave S today. I called this morning to schedule help and they arrived by 1pm. He provided fantastic service to a simple repair and also gave me great insight into another more major repair caused by faulty work by another provider. Id highly recommend Ben Frnaklin Plumbing!

  • Review 157 (2024-09-18 - Rating: 5)

    Adam got right out to help us with our water pressure! He’s been super helpful, timely and goes the extra mile.

  • Review 158 (2024-07-25 - Rating: 5)

    Travis Is a very professional and knowledgeable plumber.It is a pleasure to know him and we look forward to seeing him as needed in the future.We are now a new customer and I cant think of a better way to make money than by having customers.JohnL

  • Review 159 (2024-12-11 - Rating: 5)

    Ask for Adam. Excellent at customer service, does good work. Does all he can to get you fixed.

  • Review 160 (2024-07-17 - Rating: 5)

    Exceptional service… packed plenty of patience with me as he helped me understand the tankless water heater. I could not have been more pleased!

  • Review 161 (2024-09-14 - Rating: 5)

    Jordan Sellers did a very good job installing the new water heater.Everything looks great.

  • Review 162 (2024-01-05 - Rating: 5)

    Travis arrived on time, took one look at my plumbing issue and knew exactly what he needed to get the job done. I was very impressed at how quickly he assembled my new kitchen piping and garbage disposal. Travis is a well versed professional plumber who got the job done thoroughly without any issues. He has a great attitude and a sense of humor. I appreciated him quickly answering any questions I had about the job. Benjamin Franklin Plumbing is lucky to have Travis on their team. Thank you Travis, no water drips!!

  • Review 163 (2024-07-22 - Rating: 5)

    Russ was excellent, while going to start repairs that were spoke about earlier, they noticed the real issue, the integrity of this group was evident, the real problem fix was almost $4000 less for me, without hesitation the did the correct fix which saved me a ton of $, and that is why I use these guys, they are honest!!

  • Review 164 (2024-10-31 - Rating: 5)

    Mike did a great job! Very thorough and answered all my questions.

  • Review 165 (2024-10-11 - Rating: 5)

    Tony was very helpful and knowledgeable. I would definitely use his again!

  • Review 166 (2024-07-24 - Rating: 5)

    Tony did a great job. He set expectations and did what he said he would do. Even when he had to leave and come back, he arrived and returned when he said he would.

  • Review 167 (2024-07-14 - Rating: 5)

    The company provided great customer service over the phone. The technician Rob was punctual, courteous and provided great repair service.

  • Review 168 (2024-11-22 - Rating: 5)

    Hats off to Benjamin Franklin Plumbing in having a true asset, Travis Hammonds extremely professional and knowledgeable.....

  • Review 169 (2024-10-18 - Rating: 5)

    Travis was honest and knowledgeable. I’m satisfied with his service today.

  • Review 170 (2024-10-19 - Rating: 5)

    David and Kim have done a great job fixing my hot water heater! Thank you so much

  • Review 171 (2024-09-09 - Rating: 5)

    Jason did a great job in finding the issue and correcting it.Also sent us an email with quotes for us to look over.

  • Review 172 (2024-08-04 - Rating: 5)

    Tony was very knowledgeable and friendly. He found the problem and fixed it quickly. 5 stars!

  • Review 173 (2024-05-20 - Rating: 5)

    I was in a real bind with repairs to my crawl space. Ben Franklin in Charlotte, NC responded quickly to my need. Thank you for the friendly and courteous repair tech Dajzan Hunter for his instant response and understanding of what needed to be done. I will use your service again in the near future.

  • Review 174 (2024-04-02 - Rating: 5)

    Jason with BF was quick to get to us in our after hours need. Grateful for fast, efficient and honest service. The price seemed fair for the 2+ hours he was working to clean out the sewage. 😊

  • Review 175 (2024-11-01 - Rating: 5)

    Once again Dave, our Technician did exactly what he promised. The ordered part arrived, and Dave fitted the new piston assembly. This was a very fiddly job, and required a patient approach. We are delighted with the service from Dave, and Benjamin Franklin Plumbing.

  • Review 176 (2024-06-12 - Rating: 5)

    Tony was here by 3 pm our window was 3pm to 6pm. Very professional and very personable. Would totally recommend Benjamin Franklin Plumbing. Tony was great!!

  • Review 177 (2024-05-23 - Rating: 5)

    Jason with Benjamin Franklin Plumbing did an excellent job installing our bathroom fixture He was efficient and did the job in a timely manner . He was knowledgeable and very polite .we would use this company in the future .

  • Review 178 (2024-11-25 - Rating: 5)

    Adam, explained everything in detail. Showed me pictures to support the findings. Got my estimate within minutes!

  • Review 179 (2024-10-08 - Rating: 5)

    Russ Baker did an excellent job he is a professional plumber knew what he was doing and finished the job on time .

  • Review 180 (2023-08-10 - Rating: 5)

    David came out to do the install and was great. Professional, courteous, and very informative on all he did. Would always want this type of service…. Excellent.Adam showed up and immediately found the issue, was very thorough going under the house and showing me and explaining what was happening. Gave me multiple options to fix the issue. Was very professional and helpful

  • Review 181 (2024-01-03 - Rating: 5)

    I had a leak in my kitchen ceiling. I called Benjamin Franklin Plumbing, who was highly recommended. Jason was the technician that came out to inspect my damages. He was very nice and knowledgeable. He provided additional information about the type of pipe that I had in my home. He explained everything that he was doing. Even though this leak stressed me out, the professionalism from Jason put me at ease. I see why Benjamin Franklin Plumbing comes highly recommended.

  • Review 182 (2024-09-04 - Rating: 5)

    Rob was on time, very friendly, diagnosed the problem and fixed everything. Will definitely keep using Benjamin Franklin Plumbing.

  • Review 183 (2024-09-11 - Rating: 5)

    Mike was thorough, knowledgeable and a goo communicator I any issues and solutions.

  • Review 184 (2024-07-22 - Rating: 5)

    Hunter was excellent, punctual, explanation that was understandable and fixed the problem. also, very courtesy.Ben Franklin is fortunate to have Hunter. M Rifkin

  • Review 185 (2024-12-23 - Rating: 5)

    Really enjoyed Travis Hammonds, young man did what he suppose to do and done a great job, also explaining what is needed for our tankless system to keep working like its suppose too. Thanks.

  • Review 186 (2024-05-21 - Rating: 5)

    Kim Knopp is an excellent analyst and problem solver. He is a real pro. We are very pleased with the responsiveness and quality of service and advice we get with Benjamin Franklin Plumbing. They are a responsible company.

  • Review 187 (2024-02-10 - Rating: 5)

    Jason was professional and he was very pleasant to talk with as well. He took care of the water heater issue that he was scheduled to repair, in a timely manner, and he was even able to replace an outdoor spigot for me that had been leaking for the past two years! Thanks, Jason!

  • Review 188 (2024-07-08 - Rating: 5)

    Dajzan Hunter did an excellent job repairing our plumbing. Fast, courteous, and helpful. I definitely recommend Dajzan at Benjamin Franklin plumbing.

  • Review 189 (2024-06-29 - Rating: 5)

    Mr. Rigney did a great job repairing my toilet. I very appreciative. Thank you so much. God bless and have a great day!

  • Review 190 (2024-02-20 - Rating: 5)

    Love Travis. So honest and caring. Took phenomenal care of anything he worked on at our home. Recommend him and Benjamin Franklin plumbing 100%. Very honest and don’t try to sell you more than needed.

  • Review 191 (2024-02-19 - Rating: 5)

    Russ is a dedicated hard worker, came by himself and replaced our dead hot water heater with a shiny new one. He clearly knows what he is doing and we are delighted with the finished product. Quietly competent is my opinion of Russ.

Similar Organizations