Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Charlotte, North Carolina

Address: 11709 Fruehauf Dr Ste 134, Charlotte, NC 28273, United States

Phone: +1 704-341-5280

Rating: 4.8

Services

  • On-site services
  • Appointment required

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-03 - Rating: 5)

    Sawma M. did a fantastic job. What a hard, committed, skilled and dedicated employee. Could not be more pleased with his work. He made me feel very comfortable and confident with his ability to get the job done. So knowledgeable. Thank you, Bonnie Denney

  • Review 2 (2024-08-08 - Rating: 5)

    We just moved into the home less than a month ago. We noticed water sitting in areas around our patio and foundation as well as the gutter downspouts overflowing last weekend, indicating the French drain system was not draining properly. After another company canceled on us last minute for an appointment we had made four days prior, we contacted Roto Rooter who had someone at our house within two hours. He was friendly, knowledgeable, spoke to the previous owner to ask him questions (that we wouldn’t have known to ask) about the drainage system they’d installed in the yard, and he resolved everything for us within an hour of work. It was raining with a tropical storm passing through, and he did it all with a smile on his face. Thank you,Adonis so much for giving us peace of mind!

  • Review 3 (2024-08-07 - Rating: 5)

    Adonis showed up for my client and really went above and beyond for what was expected. Would highly recommend Adonis M. from Roto-Rooter Charlotte. Client was impressed with his persistence, genuine kindness, and just a honest and good person. Hopefully will not you guys anytime soon, but if I do will be calling back! Thank you again Adonis.

  • Review 4 (2024-08-08 - Rating: 5)

    I recently moved into a new home and immediately discovered that every single drain in the yard was clogged. During any storm, our patio and yard would flood leaving us to clean up afterwards. We called Roto-Rooter and they showed up the same day only a couple hours later. Our tech Adonis was extremely helpful in not only diagnosing the issue but also providing multiple solutions. While the price for drainage repair is not fun, sometimes you gotta do what you gotta do and I’m thankful we found Adonis and Roto-Rooter.

  • Review 5 (2024-10-22 - Rating: 5)

    BO Sadler came through in a pinch for us and did an amazing job. I highly recommend his services and we will definitely reach out to him in the future with any plumbing needs.

  • Review 6 (2024-07-22 - Rating: 5)

    Adonis was great! Extremely knowledgeable and very helpful with understanding the issues we had with our yard drain. Will absolutely call on Adonis again for any future issues we have. Thanks Adonis!-Bobby D

  • Review 7 (2024-09-18 - Rating: 5)

    Great experience working with Adonis!! I remembered him from our previous home. He performed a good job in a timely manner..,

  • Review 8 (2024-09-13 - Rating: 5)

    Bo fixed my problem within 10 minutes. Im very appreciative of him, he was kind and courteous. If I ever have another toilet problem I wouldnt mind if he was my technician.

  • Review 9 (2024-05-15 - Rating: 5)

    I have rental property about two hours from where I live, being managed by a company. The property had plumbing problems and the management people called who they usually use. I had to speak with those people and did not feel real comfortable with the person with whom i was speaking. After searching around I recommended trying Roto Rooter. They have 24 hour service therefore there is no overtime charge. They came out early evening around 7 o’clock, gave an estimate, and contacted me. The technician kept me informed, sent pictures, let me know what was snaked from the line, and all transactions were professional and easy to do through text. They were slightly more expensive than the company that the management people use, but I had way much more security and knowing it was a nationally known company with a good reputation. I happily paid the fee and asked my property manager to please add that to her list should I ever have any plumbing problems in the future! I highly recommend these folks, and I’m pretty picky!!

  • Review 10 (2024-08-15 - Rating: 5)

    Bo came out same day to snake a main shower drain that suddenly backed up. Was a tough job that required some extra labor but the work was efficient and he had the knowledge to get it done.

  • Review 11 (2024-05-22 - Rating: 5)

    My experience with Roto-Rooter was perfect. Adonis was great, extremely helpful, & very thorough in explaining the issues I was having & going the extra mile to make sure everything was working properly & making sure my grease line was all cleared up! Adonis is highly recommended & Id definitely ask for Adonis again should I have anymore issues come up!

  • Review 12 (2024-04-24 - Rating: 5)

    We had Adonis from ROTO-Rooter come out to our house to clean out our French drain in our backyard. He was very sociable and friendly. Respectful of our property. He did a terrific job cleaning out the French drain. We would highly recommend using Adonis.

  • Review 13 (2024-05-15 - Rating: 5)

    Service Technician, Jeff Ramos, was a great guy and explained everything that was going on. He also explained all the pricing up front. He worked really hard to fix our problem, including calling in his supervisor to help figure out what was going on. Mr. Ramos definitely went above and beyond our expectations. I would recommend Roto Rooter, and definitely Mr. Ramos.

  • Review 14 (2024-06-17 - Rating: 5)

    Van and his associate were very professional, timely and efficient in the replacement of the pipes under my sink. They also provided an additional product to help with protecting the other pipes in my home.

  • Review 15 (2024-06-10 - Rating: 5)

    We had Bo Sadler come to our home because we had a problem with our tankless water heater, this young man was so knowledgeable and so kind and talked us through his process so we knew what was going on. My husband and I were so impressed that he (Bo has a customer for life.) Bossman give him a raise. Lol

  • Review 16 (2024-01-30 - Rating: 5)

    Adonis did a great job. He showed up to our place today and quickly assessed our situation. Once he diagnosed the issue he quickly jumped on the problem and had us clear within minutes. We would definitely use him again.

  • Review 17 (2024-07-02 - Rating: 5)

    Tech was amazing. Punctual and very thorough. Cleaned up better than it was before and provided other plumbing advice. He was great!

  • Review 18 (2024-05-18 - Rating: 5)

    Our technician, Ruan, went above and beyond. He was Helpful, kind, easy going, and HARD WORKING. He worked late into the night to make sure that our pipes were completely cleaned out; even checking the other pipes to clean those lines out, too. He double and triple checked that everything was working properly before finishing the job.The customer service was outstanding - Ruan showed us our charge, line-by-line, to ensure accuracy before charging us. He kept such a positive attitude despite the job being bigger/more strenuous than expected.I can’t thank Ruan enough for all of his help and hard work.

  • Review 19 (2024-03-27 - Rating: 5)

    Adonis was great. Very thorough in finding the issues with an outdoor drainage situation. Some areas he was able to clean out thoroughly and increase water flow where it was needed. One area he was not able to fix but was able to pinpoint where a pipe had collapsed....not the news I wanted to hear but knowing the problem I can pursue the correct solutions.

  • Review 20 (2024-06-13 - Rating: 5)

    Caleb is simply the best. Always on time, does exactly what he says he’s going to do, and gives good advice on maintenance. Whenever we call Roto rooter I hope he shows up.

  • Review 21 (2024-04-19 - Rating: 5)

    It was amazing, they checked out the plumbing issue problem and did everything really professional. I was very impressed and really amazed about this company. This company is so far the best. The plumping guy really helped us out economically and gave us really great advice! So far the best company!

  • Review 22 (2023-11-27 - Rating: 5)

    We had a great experience. Our technician was friendly, professional and knowledgeable. Our issue was fixed within 10 minutes. We also paid a fair price. We will definitely be using Roto Rooter again in the future.

  • Review 23 (2024-03-18 - Rating: 5)

    Adonis worked diligently and quickly to figure our problems out. He knew what he was doing and gave us explanations of the cause of our issue. Very nice person to work with. Strongly recommend him.

  • Review 24 (2024-05-18 - Rating: 5)

    Ruan was absolutely incredible. He was extremely kind, professional, knowledgeable, and great at his job. He made an urgent and stressful situation feel like a breeze.

  • Review 25 (2024-06-27 - Rating: 5)

    Bo showed up earlier than expected, fixed the problem and wrapped everything up. Very professional and great work. Thanks for coming out late and taking care of the backup.

  • Review 26 (2024-03-08 - Rating: 5)

    Stan was so incredibly knowledgeable, professional, efficient, and helpful! He found an issue that several other professional missed due to his thorough inspection of the problem. We owe him big time.

  • Review 27 (2024-02-28 - Rating: 5)

    Adonis Martin was awesome. He took his time when he came out explaining everything he was doing and answered any questions we had. I would highly recommend using him and would definitely do so myself.

  • Review 28 (2023-08-22 - Rating: 5)

    Vala, came out to service my hot water heater and showed up even before the scheduled time. He was knowledgeable and efficient, helped me work through some repayment with my home warranty company which took a little extra time and he was happy to do it for me. He also helped provide me with some rough estimates of what it would cost to do some additional work. He finished the job and got my hot water heater up and running even though it is old and probably needs to be replaced he did not push any higher price services on me. Great experience with roto-rooter! I would definitely use them again!

  • Review 29 (2024-01-24 - Rating: 5)

    Jeff was excellent. He arrived when he said and explained everything he was doing and solved my problem with the clog in a timely manner. He was friendly and professional. Would definitely recommend him and Roto-Rooter to others.

  • Review 30 (2023-12-02 - Rating: 5)

    We had a very difficult clog under our kitchen sink. The Roto rooter service person preserved, had to remove the disposal and part of a pipe, and worked until he resolved our problem. He then put all the parts back together. We are very pleased with his service.

  • Review 31 (2024-01-27 - Rating: 5)

    So thankful for the fast service! Had a plumbing emergency and in less than an hour, Stan was at my house fixing it. Efficient service, thorough explanation and recommendations to avoid the same problem in the future. Highly recommend!

  • Review 32 (2024-01-31 - Rating: 5)

    Ruan was very thorough and made sure to check everything to make sure our issue was resolved, he was very professional and ensured the area he worked in was cleaned. I was extremely satisfied with his service and would definately recommend him to anyone needing plumbing services or having issues.

  • Review 33 (2023-10-13 - Rating: 5)

    Roto-Rooter came out within an hour after I called them to repair the drain line on our washing machine. The technician was very knowledgeable and stayed to be sure there were no more leaks. We will definitely call them again!

  • Review 34 (2024-09-29 - Rating: 5)

    Vin was on time, polite. Fix the bathroom sink slow draining. Price was unexpected high but he was able to give me a reasonable price with the company approval. I appreciate what he did. Explain what I need to do to keep the sink open, provide pipe shield clog liquid. Vin is friendly and shows respect. He a person I will like to do business with.

  • Review 35 (2023-10-07 - Rating: 5)

    Roto-Rooters technician was friendly and he wealth of knowledge about the plumbing industry. He solved the problem quickly; we had leak some where in the house. And he was able to find where leak was coming from. He was professional & courteous. He should given a bonus for his professionalism. I would recommend Roto-Rooter to my neighbors.

  • Review 36 (2024-03-18 - Rating: 5)

    Adonis did an excellent job in clearing the blockage in our gutter drain line. He worked hard and pushed on to completion. He was very professional and pleasant to work with.

  • Review 37 (2024-01-29 - Rating: 5)

    My first time using roto-rooter. Every person I spoke was polite and helpful. Adonis who came out and fixed my issue was extremely knowledgeable and beyond helpful!

  • Review 38 (2023-11-27 - Rating: 5)

    The service was Great from Start to finish! Antonio and Dillon both were excellent, they communicated with me every step of the process, I would recommend you call them I trust them with my home.

  • Review 39 (2024-05-20 - Rating: 5)

    The technician Adonis was prompt and friendly as well as very professional,diligent and Knowledgeable. I appreciate his demeanor.Park Crossing Recreation Club

  • Review 40 (2024-01-28 - Rating: 5)

    Came out the same day I called! He was knowledgeable, and very helpful. Explained what we believe to be the problem, and what the next steps would be to address the issue. Thank you so much, appreciated you taking the time to answer my questions and for all your advice!

  • Review 41 (2024-05-14 - Rating: 5)

    I had my water pump go out in the basement and Ruan from Roto-Rooter came and fixed the problem. He was knowledgeable professional. Great experience!

  • Review 42 (2024-08-02 - Rating: 5)

    Good job, done in a timely fashion. Definitely expensive but good resort in case of emergency.

  • Review 43 (2023-09-01 - Rating: 5)

    My technician Kevin was extremely knowledgeable, professional, and patient. Kevin spent hours diagnosing my issue and addressing it completely before he left and I have not had any issues since! Thanks RR and Kevin!

  • Review 44 (2024-02-28 - Rating: 5)

    They were the fastest to actually come out, and the cheapest out of every plumber in Charlotte! The worker did the job and the supervisor came out for follow up. Will definitely be using them again

  • Review 45 (2024-03-25 - Rating: 5)

    Great ServiceMaster. What we thought we needed was no where near our real problem. With his camera he gave us the reason we were stopping up so often. Then we contacted the city and problem solved .

  • Review 46 (2023-09-08 - Rating: 4)

    When the technician arrived, the job was done quick and clean, 5 stars for that part for sure. But my appointment was from 2pm to 4pm, the technician arrived at 7pm, this makes the overall experience not 5 stars. Sorry.

  • Review 47 (2024-01-27 - Rating: 5)

    Ruan was awesome. He was on time, well spoken, clear in explaining his scope of work and constantly communicating with me on what he was doing on finding solution.Thank you

  • Review 48 (2020-12-22 - Rating: 5)

    I was able to get a same day appointment(actually within hours). They were quick and professional. My repairman, Stan, was fantastic. He was professional and knowledgeable. You could tell he was not giving a company line. Stan was trying to help and give his honest opinion. Stan gave advice on how to help going forward. Instead of trying to push more products and services, he advised how you can do things yourself or if we wanted what he could do to help.

  • Review 49 (2022-06-12 - Rating: 5)

    Had a challenge with my toilet and I called because of the amount of great google reviews. It was also closest to my house. They picked up right away and was able to schedule a technician to come to my house in the next two hours.The tech came 1 hour later and I was highly appreciative. The solution was easy and they had the part (it was just a broken handle). It cost me less than $200 and I appreciated that they did exactly what I needed they did make future recommendations about what could need to be fixed in the future.I will definitely keep them in mind when I need another plumber.

  • Review 50 (2023-03-28 - Rating: 5)

    Jeff is great and very professional. He explained every thing in detail and advised me on how to ensure clean lines in the shower and sink drains and powder room toilet. He also let me know the fill valve needs to be replaced which I greatly appreciated too!

  • Review 51 (2022-04-17 - Rating: 5)

    Muana was outstanding! Very polite and professional. He came out to help me on Easter Sunday and was able to take care of everything I needed in about 2 hours. Made sure everything was cleaned before leaving and walked me through what the issue was and what he did to correct it. Tested multiple times before leaving. Excellent!

  • Review 52 (2024-05-10 - Rating: 5)

    Service was amazing. Job took 2 days and wouldn’t stop until the problem was fixed. Again. Amazing service and would highly recommend them to everyone.

  • Review 53 (2022-03-18 - Rating: 5)

    Both reps were very professional. Took the time to explain in detail what had occurred. Even provided tips on how to maintain and prevention. Rep was able to snake the drain and open. Appreciated the extra effort taken to snake 2 additional times after clearing to assure immediate issue was cleared. 2nd rep also took camera down the drain and showed me 1st hand what was being seen. Appreciated that transparency. Service was excellent!

  • Review 54 (2023-03-21 - Rating: 5)

    Really happy with service provided by Jeff and Omar. The issue was serious and required a lot of knowledge and patience. Glad they were the team scheduled to come to my house. Very grateful for the quality of work and clean up. Roto-Rooter has top notch technicians!

  • Review 55 (2024-09-13 - Rating: 5)

    Bo, was really helpful he resolve my issue in no time thanks excelente service

  • Review 56 (2021-02-03 - Rating: 5)

    Excellent service from the company. Quickly received an appointment with a confirmation call. The repair person called when he arrived. He listened to my explanation/concern. After signing the contract, he went right to work. Once problem resolved he explained what had happened and what he did to repair. He even drew a picture of the problem. He also cleaned the area that he worked in, putting supplies back under the sink. I will use RotoRooter for next service. Mr. Johnny was awesome!

  • Review 57 (2024-06-04 - Rating: 5)

    Bo was kind, professional and got the job done efficiently. He also made sure to clean up everything before leaving.

  • Review 58 (2022-02-01 - Rating: 5)

    Stan was dispatched and arrived within one hour of my call. He was very polite and very knowledgeable and did not waste any time getting the main line unclogged. He did a thorough job after that to check everything in and under my house where he discovered a main line break which had to be addressed.Although sad for me as insurance doesnt cover the break from normal wear and tear...I was very happy with the service I received from Stan.

  • Review 59 (2024-01-25 - Rating: 5)

    This man is a saint! He came in clutch and saved the day. Wonderful job, very personable and professional. Will definitely recommend

  • Review 60 (2022-12-23 - Rating: 5)

    Trying to find a plumber on a Sunday became a big challenge. When I finally called Roto-Rooter they offered me an appointment within a couple hours of my call. The plumber was on time and took care of my problem in a timely manner. He was very polite and professional.

  • Review 61 (2024-07-22 - Rating: 5)

    Adonis was very professional and knowledgeable. Would highly recommend to anyone.

  • Review 62 (2020-09-13 - Rating: 5)

    After realizing no drains in our house were draining on a Saturday night, we called Roto-Rooter and Stan showed up shortly after. Stan was so informative, beyond helpful, and thoroughly explained the issues that we were being faced with. He was SO knowledgeable, fixed the problem quickly, and provided helpful tips and tricks to prevent our issue from happening again. We could not thank Stan enough and will HIGHLY recommend him to anyone who finds themselves in our situation. He’s incredible!!!!!

  • Review 63 (2022-01-29 - Rating: 5)

    Stan was very helpful and he explained what he was doing and why. Showed me what he was doing and what to look for. walked me through the process and that he was prompt and on time. was mindful or residence and cleaned up after himself. Gave various recommendations for preventive care. I would definitely recommend their service and Stan.🙂

  • Review 64 (2020-12-13 - Rating: 5)

    I called them because both of my sinks in bathroom was clogged up they came out within a hour of me calling and did a great job. Noah was very friendly and had knowledge about the services he provided. This was my first time using them and anytime me or anyone I know that may have a plumbing issue they will be hearing from us. Thank you so much again and you guys are awesome!!!

  • Review 65 (2020-12-28 - Rating: 5)

    Stan came to check our main sewer line and he went above and beyond to help me understand every step he took and to insure I was comfortable with what he was doing. He was very professional and gave me great advice. If we ever have an issue again I will be requesting Stan!

  • Review 66 (2021-03-17 - Rating: 5)

    Tyler and his teams work was phenomenal. They were extremely knowledgeable and personable. I never felt that I was getting swayed the wrong way and they were upfront with me about the severity of my issue. I would use them again in a heartbeat due to their response time and transparency.

  • Review 67 (2020-12-21 - Rating: 5)

    Stan was amazing. We suddenly had issues with water backing up in a ground floor tub just has family arrived for Christmas. Stan was here within an hour of us calling for help. He was incredibly knowledgeable, took extreme care in his work and detail in explaining what he was doing. As an HR Executive, I observed Stan demonstrate many leadership capabilities that would be a great benefit to your business.

  • Review 68 (2024-01-31 - Rating: 5)

    Did a great job when called out to do the bathroom at my job. Very polite and knowledgeable. Great service will definitely continue doing business!

  • Review 69 (2024-05-16 - Rating: 5)

    Bo arrived promptly, was very informative and was able to fix my issue with no problem. Super happy!

  • Review 70 (2021-01-05 - Rating: 5)

    Roto Rooter (and Adonis in particular) was great- I called in the morning, they were out same day afternoon.I was using roto-rooter for a second opinion and I’m glad I did, Adonis was able to fix my issue for half the price I was quoted from another company and he was very knowledgeable and friendly while fixing the issue.I will definitely use this service again!

  • Review 71 (2023-11-28 - Rating: 5)

    Dennis was very quick in fixing a clog in our pipes. We are thankful he was able to help out quickly and did a great job!

  • Review 72 (2023-04-20 - Rating: 5)

    There was a leak in the main valve and a plumber was able to come within the hour and tighten it. He was professional, knowledgeable and arrived on time. Will absolutely recommend them to friends and family in the future.

  • Review 73 (2024-05-01 - Rating: 5)

    Adonis was tremendous help on our jobsite today. He cleared our pipes in less than an hour.

  • Review 74 (2024-06-11 - Rating: 5)

    Explained what needed to be done and what cost would be. Completed the work quickly and cleaned up. Excellent!!

  • Review 75 (2020-06-29 - Rating: 5)

    Jeff H, Tech 1080 was absolutely outstanding! He was extremely knowledgeable and professional. Jeff was very friendly, and he took the time to ensure things were kept super clean and neat. He answered all of our questions without hesitation, and he was a pleasure to interact with! Keep up the superb service!

  • Review 76 (2024-05-16 - Rating: 5)

    Ray did an awesome and professional job clearing my storm drain. I would use your service again.

  • Review 77 (2020-09-24 - Rating: 5)

    AJ, Lee, Rich, Tyler, Adolfo was amazing. They came out and was very professional. This was my first time using this company and they made this process very smooth. Also made me feel comfortable throughout the process. I would highly recommend their services.

  • Review 78 (2020-09-10 - Rating: 5)

    Adonis cleared our underground corrugated pipes. He was professional. The cost for the service is based on time yet he worked hard and quickly while also being thorough. I also felt like he worked around our house and property with care which can be difficult to come by these days. Satisfied customer.

  • Review 79 (2020-09-27 - Rating: 5)

    After calling 5 other recommended plumbers and no one returning my call with the exception of one who was out of town and could come the next day, I had an emergency on Sunday when my washer drain pipe started filling up after doing a load of laundry and it was gurgling and started to leak down the wall. Luckily it stopped overflowing once the washer stopped but I knew it should not wait until the next day so having prior experience with Rotor Rooter over past years I called and they were out within an hour and had the work completed within an hour. I still have not received a call from the other plumbers and I greatly appreciate their quick response and attention especially over the weekend. They did a great job, no contact service, very clean.

  • Review 80 (2023-08-17 - Rating: 5)

    Vala did a great job installing a whole house water filter while changing out a squeaky pressure gaugeVala is a pleasant guy to work with and he communicated with me the whole way.I will Definitely hire Vala again for future plumbing projects

  • Review 81 (2022-07-29 - Rating: 4)

    I scheduled a backflow preventer check as required by the city. Roto Rooter was on their list of approved vendors. The technician was on time. Very polite. Followed instructions. When he presented me for a bill of over $300, I was surprised but I thought that all of the vendors recommended by the city must be similar. I found out later that some smaller companies will provide the same service for under $100. In addition, I had my own irrigation service checking the system a week later to install a new sprinkler control. He noticed that the backflow preventer was shut off. This is the first time I have had a negative experience with this company.

  • Review 82 (2024-01-28 - Rating: 5)

    Stan came by on a Sunday afternoon to clean out some shower drains - good service and good advice on how to avoid the issue in the future. Would recommend.

  • Review 83 (2020-12-31 - Rating: 5)

    The service was great. I installed a new utility sink and cabinet in my laundry room. The existing pipe was to short and leaking. The repairman diagnosed the issue, provided a quote and then completed the work.He secured the drain, measured then cut a new longer pipe and then installed it. He also secured the faucet.The leak is gone and the sink and faucet are working as expected.I would definitely recommend ROTO-Rooter plumbing and water clean up. I called them, explained my issue and they had someone out within an hour. The estimate was fair and the repair guy was very professional.I would definitely call them again.

  • Review 84 (2024-05-02 - Rating: 5)

    Adonis came by and jet the sewer line for us in foxcroft Apts and was very respectful, knowledgeable and reliable. Thanks again!!!

  • Review 85 (2021-04-18 - Rating: 5)

    The plumber came the same day we called. We had a toilet with a leak, and needed 3 bidet attachments installed in our bathrooms. Our technician was courteous, hard working, and thorough. He checked behind himself 3 times. I appreciate his hard work.

  • Review 86 (2021-01-10 - Rating: 5)

    Adolfo Tabora came and helped us perfectly! He unclogged the laundry and kitchen drain and provided us with a very professional suggestion on how to prevent this to happen again. He was very professional, friendly and on time. Would definitely recommend him and ask for his help in future uf needed! By the way what he did comes with 6 months guarantee!Thank you!

  • Review 87 (2020-06-10 - Rating: 5)

    Sergiy from Roto-Rooter was awesome.Very professional and work was great.He found my clog that ran about 25 feet under my house with his drain auger and cleared out the clog quickly. He cleaned up everything and gave me some great advice on pipe maintenance.

  • Review 88 (2020-07-02 - Rating: 5)

    We had an emergency plumbing issue and Roto-Rooter sent out a team that took care of clean-up, fixing the failed pipes inside the house and corrected the problem outside so we would not find ourselves in this situation again. Sena our plumber(tech #3355) was incredible!! I would highly recommend him to anyone in need of service in the Charlotte NC area. He removed close to 70 feet of cast iron pipe in a 2 crawl space and replaced it with PVC. The job took 3 days but he strategically made sure we had some working areas throughout the project.

  • Review 89 (2022-04-06 - Rating: 5)

    Excellent service! Theyve become my go-to for handling plumbing repairs on short notice. I had a leak and they were able provide same-day service. The technician was on time, professional and got it repaired quickly!

  • Review 90 (2020-12-31 - Rating: 5)

    We had a major sewage back up in both of our public restrooms which caused us to have to close our business until it could be resolved. After attempting to snake without any luck a technician named Adonis came next and after surveying the situation explained our options using a hydro technique. He explained the advantages and risk involved. It was Adonis professionalism and confidence that reassured us that this was our best option to take despite the risk. Needless to say our clog is cleared with no damage and we have resumed business as usual.

  • Review 91 (2022-01-30 - Rating: 5)

    Root-Rooter was very responsive and showed up very quickly to unclog our sewer line. Stan did an awesome job and was super helpful. This group is highly recommended.

  • Review 92 (2021-01-03 - Rating: 5)

    Ron (#2143) was great! He unclogged a drain line was not easy though he kept at it until it was working great again. I appreciate him coming out so quickly and his experience! Thanks Roto-Rooter!

  • Review 93 (2023-05-04 - Rating: 5)

    Terrence did an outstanding job. He was very professional, courteous and efficient. Roto Rooter is lucky to have him as an employee.

  • Review 94 (2024-01-30 - Rating: 5)

    I was very happy with his workmanship and customer service. Im glad to say I will give wonderful reference for this company.

  • Review 95 (2024-01-20 - Rating: 5)

    Excellent experience with Juan. Very professional and knowledgeable. Will definitely use Roto Rooter again. Ms Howey

  • Review 96 (2024-03-19 - Rating: 5)

    Adonis did a great job , quick fast and efficient glad he came out to drain and get the sewer smell away

  • Review 97 (2020-06-29 - Rating: 5)

    Eric Dalagan and his team are amazing. We have had two issues with sewage water that have been a nightmare but Eric and his team made all better. I cannot say enough good things here - but know you couldnt be in better hands. Incredibly professional, very caring and compassionate, very prompt with immediate service - I am extremely thankful for Eric!!! A+ Roter Rooter on service and employees!!!!!

  • Review 98 (2020-06-30 - Rating: 5)

    Rich and Jeff came to locate our septic tank. They were super knowledgeable and personable which made the experience great! After having a terrible experience with another company we were relieved that they found our tank quickly and explained everything they were doing. Thank you!!

  • Review 99 (2022-02-11 - Rating: 5)

    The people we worked with could not have been more knowledgeable, compassion and understanding. The situation seemed over whelming to my 84 year old Mother. With the assurances and prompt service received, we were able to get her back into her home! These people care for others. In this world today it’s sometime hard to find kindness involved in business .

  • Review 100 (2022-04-18 - Rating: 5)

    Had Adolfo and Oscar from Roto-Rooter in Charlotte at my residence earlier today for an emergency plumbing issue and these two young men are fantastic! Came in, introduced themselves, both dressed in clean pressed uniforms and got right to work. I offered them food and drink but they worked non stop for over five hours. When they finished up, Adolfo showed me the pipe issue that was causing the problem and already had someone lined up to call me in reference to replacing the problem area. Roto-Rooter supervisors, these two men represented your company and themselves very well today. Great job men, I thank you!

  • Review 101 (2020-12-30 - Rating: 5)

    Amazing job!! Aiden was very professional and friendly. Our problem was complex and he found where the issue was and made the extensive repair. Very affordable, I will definitely use them again.

  • Review 102 (2023-01-13 - Rating: 5)

    Second time I use the company in a week this time for a faucets installation. Perfect job. Timely and organize. Thanks for being such a professional company. I will continue to use their services.

  • Review 103 (2020-06-29 - Rating: 5)

    Excellent service. Respectful of property. Honest, trustworthy and got the job done. Clogged drain cleared from 10 years of sludge and junk. Highly recommended to clear up any slow or clogged drain issues. Including clearing up any potential tree root issues by sending camera down main drain. Thank you Jeff from Roto Rooter!

  • Review 104 (2023-05-11 - Rating: 5)

    Jeff was incredible and not only made sure our lines were cleaned and treated, but helped us to diagnose a separate issue with our dishwasher failing to drain. Will absolutely be calling these guys again!

  • Review 105 (2024-02-17 - Rating: 5)

    Service is fast and professional. I have used them at both of my businesses and they always do excellent work.

  • Review 106 (2024-05-16 - Rating: 5)

    Excellent service by L. We had a late night plumbing emergency and he repaired our problem expertly.

  • Review 107 (2023-07-23 - Rating: 5)

    When I first called and I talked to Ashley she was concerned and I told him my problems I was having and they told me they would be able to send someone out at my hot water hose bursted inside the storage the technician did a professional response time was excellent the material he had was on time the technician did very well on his job very excellent

  • Review 108 (2023-11-17 - Rating: 5)

    They were very professional and knowledgeable plus saved us hundreds of dollars. If another problem happens I will be calling Roto-Rooter Plummers.

  • Review 109 (2022-05-23 - Rating: 5)

    Call and ask for STAN!!!I had a slow draining septic line out to the road. After inspecting the line Stan found that the leak was actually at the road. He called the city and said it was an emergency. they camE out and asked him too PROVE where the back up was. So he removed the toilet for the second time and fished the camera down the line with the radio signal. He proved to them At was not in MY line, but in the road. He waited there for them and then had them agree to fix the problem as well as install a clean out. Stan went above and beyond anything I could have asked for. He spoke to the city one my behalf and knew what he was doing. Hats off to STAN AND ROTO ROUTER!!

  • Review 110 (2021-01-01 - Rating: 4)

    I had a visit a few days ago after having a clogged drain needing an auger. Roto-Rooter arrived and got it unclogged and I was able to continue to use the sinks and showers in the house. The visit was not cheap, but worth their 6 month guarantee. A few days later same issue and folks came by and inspected kitchen sink as well as garage where it was overflowing. Its been unclogged and drained and Im glad they have a service guarantee.

  • Review 111 (2020-12-19 - Rating: 5)

    We were very impressed with the service we received today by Roto Rooter. Stan was very professional and gave us recommendations to ensure our system is well maintained.

  • Review 112 (2020-12-15 - Rating: 5)

    Van has been to my house twice now to fix two seperate plumbing issues. He is always do professional and helpful. I am grateful for all of his hard work today and that I will be able to use my kitchen sink tonight!

  • Review 113 (2021-05-21 - Rating: 5)

    Amazing these guys even rescue wild life! Van is an amazing employee and kept us safe while we rescued 8 duckling from a storm drain! He deserves a raise! Thank you Roto-rooters you saved the day!

  • Review 114 (2024-05-09 - Rating: 5)

    Tech was very professional and obviously well educated in his field. I would refer them and use them again

  • Review 115 (2020-06-30 - Rating: 5)

    Jaime was very professional and cordial. He knew exactly what to do and gave me the exact amount upfront before he did the work, including the discount listed on the Google website. I was thoroughly pleased with the whole experience!Heather

  • Review 116 (2024-02-09 - Rating: 5)

    Very reliable and professional. Roto Rooter can help with water damage and fix pipe leaks.

  • Review 117 (2021-03-26 - Rating: 5)

    Johnny was very professional and kind. He unclogged my toilet for the usual fee (which was a little expensive, but worth it) and also voluntarily offered to adjust the water level level for me, which was set by my apartment complex and was the root cause of the issue. I highly recommend Roto-Router and Johnny, in particular.

  • Review 118 (2020-06-29 - Rating: 5)

    GREAT SERVICE! Jeff H. (Tech 1080) was excellent, he was very verbal and communicated well with us & let me know exactly what the problem was after he listened to me explain. I’m thankful that he took the time to actually listen to the problem & didn’t try to guess and trial and error the situation. Thank you so much Jeff!

  • Review 119 (2021-01-05 - Rating: 5)

    Excellent service. Stan was very knowledgeable and efficient. Super nice guy that is clearly passionate about his job, which makes a troubling event much easier to handle.

  • Review 120 (2021-01-05 - Rating: 5)

    Roto-Rooter Plumbing came out on December 31, 2020 and they gave me a time when I call and they were right in time. Aiden did a good job and very professional. I will try them again if I need plumbing repair.

  • Review 121 (2020-06-23 - Rating: 5)

    Van, our plumber, was very professional. He got here ahead of schedule and completed his task in an extremely timely manner. He observed social distancing guidelines and wore appropriate PPE. Which my family truly appreciated. If i need to call professional plumbing again, I would call Roto-Rooter for sure. Hopefully they would send Van again.

  • Review 122 (2020-09-19 - Rating: 5)

    The technician arrived a couple hours late, but that was due to shortage of plumbers. When Stan got here, he was very courteous and informative. Would recommend.Mali Fair

  • Review 123 (2020-06-26 - Rating: 5)

    Noah cleared an tough clog out of an extremely long pipe. He was polite, communicated well, followed safety standards, and cleaned up afterward. I was very impressed and would call Roto-Rooter again, THANKS!

  • Review 124 (2020-06-28 - Rating: 5)

    Van was very professional and courteous. He did a great job and explained. Customer service should have been more accurate with the time as they were 4 hours late

  • Review 125 (2021-12-20 - Rating: 5)

    Mauna was outstanding, professional, considerate of our property and did a great job! He is definitely an asset to your company and a great ambassador for roto rooter as well!

  • Review 126 (2020-06-30 - Rating: 5)

    Adonis put a lot of effort in working on our problem. He explained what he was doing and kept me advised of his progress. He is a pleasant person to deal with and very competent in his work.

  • Review 127 (2021-05-08 - Rating: 5)

    I used their pet rescue service and I have to tell you it was absolutely amazing! Lizzie arrived so quickly and was so caring and gave us such peace of mind. Honestly, my life line.

  • Review 128 (2020-06-27 - Rating: 5)

    Shomari the Service Technician (#6633) was very professional and knowledgeable. He helped me locate my French drain clean out and sold me some Pipe Shield to help prevent future problems. Would recommend him a roto-rooter to anyone with plumbing problems.

  • Review 129 (2020-12-12 - Rating: 5)

    Stan was very professional and polite and explained everything in detail. The company is blessed to have him working for them! Great job!

  • Review 130 (2023-05-02 - Rating: 5)

    The 2 gentlemen who arrived at my residence were VERY professional and was knowledgeable about the job at hand. These 2 were also VERY respectable and in my opinion, they’re both an asset to the company

  • Review 131 (2020-10-22 - Rating: 5)

    The technician was friendly, professional and efficient in his work. I appreciated that he explained even what needed to be done to take care of any future issues. We would 100% use them again

  • Review 132 (2020-12-17 - Rating: 5)

    Ronald came out and fixed a leaking pressure-reducing valve. Got the replacement done in a real timely manner and was real friendly the entire time. Roto-Rooter has earned my business going forward.

  • Review 133 (2021-02-08 - Rating: 5)

    Adolfo was my service representative. He was on time and very very knowledgeable about drain clogs. I have two story home with a basement and it was not clear where the drain stoppage was located. The downstairs sink had a backflow of water even though we didn’t use it and the stoppage was coming upstairs. Adolfo took his time and worked thru the problem without guessing but using his technical experience to locate the clog and use the auger to unclogged. I was very satisfied with Adolfo and will use roto rooter again only because of his expertise. I have used several plumbers before in this home in 19 years here, however none has been as professional and efficient as roto rooter.

  • Review 134 (2022-09-23 - Rating: 4)

    I needed a water shut off valve replaced. They were available the same day. Pricey but he did excellent work and I needed the issue resolved.

  • Review 135 (2024-05-01 - Rating: 5)

    Adonis made it out to our site quickly and was able to clean the blockage from the pipe.

  • Review 136 (2024-02-08 - Rating: 5)

    Adonis was very professional and explained the process of his work very well. I would highly recommend them

  • Review 137 (2020-06-18 - Rating: 5)

    The plumber, Sergiy (7775), was very professional, he showered up on time, and did the job very quickly. I had overall great experience and would recommend Roto-Rooter Plumbing to all.

  • Review 138 (2023-09-08 - Rating: 5)

    Had issues with the water hose connecting to the fridge was more involved that we thought it would be . CJ from roto rooter was here very professional and answered my questions

  • Review 139 (2021-06-02 - Rating: 5)

    They cleared out the backup from my house that led to the sewer. Very very professional. Arrived on time. Would definitely recommend this company and Adolfo in particular. Very pleased!

  • Review 140 (2024-03-19 - Rating: 5)

    Glad Adonis was able to come out quickly! He did a great job!

  • Review 141 (2023-12-18 - Rating: 5)

    We had a clogged toilet and they came out quickly with good service. I thought the price was high but it was an urgent need.

  • Review 142 (2020-06-16 - Rating: 5)

    The two gentlemen who took care of my problem were very professional, punctual, and helped me understand where my issue had originated. All while being in protective gear and maintaining social distancing. Great job guys! 👍

  • Review 143 (2024-02-21 - Rating: 5)

    Excellent knowledge and consultation. Very pragmatic in suggesting plan of approach to my outdoor drain issues.

  • Review 144 (2024-05-15 - Rating: 5)

    Ruan was a great help. Profesional and always with a smile. Thanks for ur help

  • Review 145 (2020-09-12 - Rating: 5)

    Stan arrived right on time and was extremely thorough and professional. Would highly recommend him and Roto Rooter to anyone looking for a plumber!

  • Review 146 (2020-12-18 - Rating: 5)

    Jeff R. and the rest of the team did an amazing job fixing our plumbing problem quickly!! He came late at night and gave great explanations and updates as he was completing the job. Thank you!

  • Review 147 (2020-12-22 - Rating: 5)

    Used snake to clean main sewer line out to the street. Drain is now clear. Adolfo did a very good job. Very pleasant to work with.

  • Review 148 (2020-12-12 - Rating: 5)

    Aiden was courteous, thorough, and efficient - a true professional. I will request his plumbing expertise from Roto-Rooter anytime I require a plumber I the future.

  • Review 149 (2021-01-03 - Rating: 5)

    Stan responded to my call and made my repair in a timely manner. He was very professional and knowledgeable. Excellent service!

  • Review 150 (2022-01-29 - Rating: 5)

    Stan was my representative and he did a great and thorough job explained his process and how to help prevent it from future problems , Highly recommend Stan .

  • Review 151 (2020-06-29 - Rating: 5)

    I used Roto-Rooter to replace a hot water heater in my home. The job was done in an outstanding manner and the technician Butch was a 5 star performer.

  • Review 152 (2020-12-20 - Rating: 5)

    Working fine. Stan was the best and most conscientious service guy I have ever had. I will ask for him if I have another problem.

  • Review 153 (2020-06-22 - Rating: 5)

    Ramon and his crew were very professional and tried to work with us as best as possible. We were thoroughly appreciative for the work that they did.

  • Review 154 (2021-06-07 - Rating: 5)

    My basement was flooding and one of Roto-Rooter’s employees showed up within an hour of reaching out. He unclogged the drainage system, showed me pictures, and let me know what to do to prevent it again.

  • Review 155 (2020-12-20 - Rating: 5)

    Stan was my technician and he did a marvelous job- quick diagnosis, quick to repair the problem, and very mindful of all COVID-19 protocols

  • Review 156 (2024-06-27 - Rating: 5)

    Reasonably quick response to a plumbing emergency. Bo was knowledgeable and extremely helpful. I highly recommend Roto Rooter Plumbing!

  • Review 157 (2020-06-25 - Rating: 5)

    Adonis came to thejob prepared and fixed the problem. He is a very personable worker. I would recommend this company again to anyone.

  • Review 158 (2023-07-18 - Rating: 5)

    Very friendly and prompt. Worked quickly to get us on the schedule to fix our broken pipe.

  • Review 159 (2023-06-12 - Rating: 5)

    Reyes was super professional and kind. I trusted that he did quality work.

  • Review 160 (2023-03-25 - Rating: 5)

    Jessie was amazing !!!! Extremely patient and great customer service ! Will definitely use this company again if everyone is as great as Jessie !

  • Review 161 (2020-12-16 - Rating: 5)

    Service was prompt and Dennis was quickly able to fix the issue as well as identify another that needed immediate repair. Very satisfied with the experience and Dennis. Thanks!

  • Review 162 (2023-09-22 - Rating: 5)

    Excellent work, very friendly, very patient, when above and beyond. Enjoyed working with him.

  • Review 163 (2024-02-15 - Rating: 5)

    Adonis showed great knowledge and care of our situation at our business.

  • Review 164 (2024-05-15 - Rating: 5)

    Jeff was AMAZING! He fixed our issue in two separate clogs we were faced with. His professionalism and sheer knowledge made us feel very comfortable and confident that we were in good hands. Could go on and on about how great he was!Thank you Jeff!

  • Review 165 (2024-03-01 - Rating: 5)

    Timely, quick to respond - went over and beyond to insure repairs and installation was done correctly and lasting

  • Review 166 (2020-09-12 - Rating: 5)

    Van was amazing. Great service, and very knowledgeable. We will only use Rotor Rooter for all future issues.

  • Review 167 (2020-09-23 - Rating: 4)

    Ron was very professional and explained everything before he performed the job. I’m very pleased with Rotor Rooter service.

  • Review 168 (2024-05-21 - Rating: 5)

    Adonis is a total professional! He thoroughly investigated my buried downspout ducts to solve my drainage concerns. He expertly used an underground camera to examine the efficacy of the buried drain pipes. He explained fees prior to completing work. He explained options. He did not pressure me to purchase a service I might not need. I hover when repairmen work. Adonis was patient and explained every procedure. THANK YOU Adonis! Using Roto-Rooter’s sophisticated equipment avoided digging up my lovely garden.

  • Review 169 (2020-05-27 - Rating: 4)

    Came when promised, explained the problem and reviewed the cost up front. Maybe more expensive than others, has a 6 month guarantee for the unclogging the kitchen drain.

  • Review 170 (2024-06-03 - Rating: 5)

    Phone reservationist was outstanding - very polite, joyful and helpful.Adonis, service agent, was extremely communicative and proactive in informing of the issues he found and progress in resolutions; Very polite and responsive to my questions and concerns.

  • Review 171 (2022-03-16 - Rating: 5)

    Dalton was very knowledgeable and really traced down the issue. Very professional and polite. Thank you for such wonderful service.

  • Review 172 (2020-06-30 - Rating: 5)

    Noah was here in a very timely manner and was one of the most professional individuals I have worked with since we bought our home!

  • Review 173 (2023-03-31 - Rating: 4)

    Very professional. Price was more than I would have thought for what they did but they were upfront with the price. No hidden fees.

  • Review 174 (2024-03-20 - Rating: 5)

    Huge thank to Adonis for the quick and professional service. He showed up promptly, identified the problem and immediately got to work. He did a great job of letting me know exactly what was going on and what to do to prevent the issue. Highly recommend. Would definitely use again if i needed to

  • Review 175 (2024-05-16 - Rating: 5)

    L was very helpful. Answered my questions and was super nice.

  • Review 176 (2024-02-19 - Rating: 5)

    He was a gentleman professional & knowledgeable thank you for your service

  • Review 177 (2022-01-21 - Rating: 5)

    We had water damage and they arrived that day to dry and clean area and repair pipe. Very responsive snd professional

  • Review 178 (2020-12-28 - Rating: 5)

    Great customer support. Great technicians. Were very polite and explained the problem, fix and coat up front.

  • Review 179 (2022-01-25 - Rating: 5)

    Stan is the man. He was very helpful, honest, and thorough. A true and trusted expert. Thank you Stan

  • Review 180 (2021-11-11 - Rating: 5)

    Muons was efficient and professional. He worked with me financially to provide me with a offer that best suits me.

  • Review 181 (2024-05-14 - Rating: 5)

    Zairem was polite and responsive and helped stop a leak after hours

  • Review 182 (2020-09-24 - Rating: 5)

    Jeff and Luke came out to unclog drain pipe from the house. They explained everything every step of the way. Very professional and friendly. Would use again!!

  • Review 183 (2020-06-28 - Rating: 4)

    Van was really helpful and got our drain unclogged. He was already home for the night but came back out to help us.

  • Review 184 (2024-02-16 - Rating: 5)

    They didnt have to come out but they did and the job was successful.Thanks guys !!!

  • Review 185 (2024-05-09 - Rating: 5)

    I Barbara was pleased with L work he fought the problem.

  • Review 186 (2024-02-02 - Rating: 5)

    Prompt and courteous, professional installation. Will definitely use them again.

  • Review 187 (2023-05-06 - Rating: 5)

    Responded quickly to an emergency clog, cleaned up and answered questions as they went. Would recommend.

Similar Organizations