ADU Water Fire Mold Storm

Located in Charlotte, North Carolina

Address: 1130 Thomasboro Dr, Charlotte, NC 28208, United States

Phone: +1 980-655-3551

Rating: 5

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-14 - Rating: 5)
Very easy to work with these professionalsI had a leak coming up under my flooring, they were able to come out within 24 hrs, to remove the flooring and dry the area to prevent growth of mold.I also chose to work with ADU for repairs which was an easy and smooth process, and the finished product is a room that looks like it never had water damage.Thanks again

Review 2 (2024-05-13 - Rating: 5)
I had a great experience with All Dry USA. Kurt worked with my insurance company and managed the entire process. He kept in constant contact with me, always letting me know what they doing, why they were doing it and what to expect next. Chris and Ian could not have been nicer or more respectful of my family and my house. They ensured we were able to continue to live in the house while they worked and were also great at communicating. They did a fantastic and thorough job. I highly recommend this company.

Review 3 (2024-05-30 - Rating: 5)
Chris, Ian, and Justin were very professional. They kept my house clean and safe during and after completing the removal. We are very pleased with their work and timeliness! We couldnt have asked for a better crew. I would highly recommend ADU. Also Curt was the best, too!

Review 4 (2024-05-15 - Rating: 5)
ADU was great in dealing with our water & mold damage. The workmen (Chris, Ian and Justin) were an Excellent team. They handled everything professionally and were friendly. Kurt the Mitigation Mtg was also Excellent by assuring us not to worry because his team would take care of everything. He was right, everyone was wonderful.

Review 5 (2024-04-03 - Rating: 5)
Ranson and Chris with ADU entered my home, and took very good care of it with their work as if it was their own home. They continuously kept me up-to-date with what progress would be as well as the amount of time it would take. They were able to do wonderful work while I was working from my home office and there was no interruption with the care by which they worked on my home. I highly recommend ADU contractors and certainly give praise and proper credit to Ranson and Chris on their work at my home.

Review 6 (2024-07-31 - Rating: 5)
Noah was very informative and listen to my needs. He did a good inspection and ensured me that i didn’t have any mold. Noah also provided pictures to show proof of no mold.

Review 7 (2023-12-11 - Rating: 5)
Tracy helped me tremendously and was able to schedule a next-day estimate for repairs on my property! She made my day so much better—and I know that ADU is lucky to have her on the team. Well done y’all!

Review 8 (2023-11-26 - Rating: 5)
I recently had water damage in my home that needed to be cleaned up. Ranson and Chris came out to my home. They both were professional and very helpful. Ranson was very knowledgeable and earned my trust. I am very satisfied with their work and I strongly recommend ADU Charlotte.

Review 9 (2023-11-24 - Rating: 5)
Ranson and Chris were professional and knowledgeable. We had water damage and they were able to assist and provide excellent customer service. The responsiveness and expertise on the matter made the experience exceptional.

Review 10 (2024-03-14 - Rating: 5)
Wonderful customer service from Gloria at ADU. We spoke with her multiple times and she was extremely friendly, patient and helpful. It says a lot about a company when their customer service is this good.

Review 11 (2023-11-25 - Rating: 5)
I love ADU! Ranson and Chris helped my family out during a very stress time and went above and beyond to make sure we were taken care of. Their manners and professionalism was unlike any company I’ve ever used. Thank you!!!

Review 12 (2023-08-18 - Rating: 5)
Ranson and Chris are amazing. We had a leak at our home and we had several plumbers previously that came out but they were terrible and never fixed the issue. I just so happen to call Adu, Ransom Chris found the problem in 10 minutes. They had an action plan before even leaving our house. They were so personal that they even called and text me daily to check on my family and I. Excellent customer service and work!!!!!!

Review 13 (2023-11-25 - Rating: 5)
My home recently had mold damage that was unseen. Ranson and Chris quickly diagnosed the problem and took care of the mold, and odor. They were on time, extremely polite and considerate. I would ask for them by name if I ever have another issue!

Review 14 (2023-11-26 - Rating: 5)
Ranson and Chris stopped by for an inspection when I thought I had mold all over my closet when I moved in. They informed me and showed me it was just a collection of dust and debris when another company told me I was looking at around 5 thousand dollars! They even wiped it clean for me out of courtesy! The honesty from them is what I appreciate. I will call ADU again for sure if I have any problems!!

Review 15 (2023-11-25 - Rating: 5)
Ranson and Chris handled our remediation quite professionally and were very helpful throughout the entire process. I appreciate their help and plan on recommending ADU to anyone else facing similar issues.

Review 16 (2023-12-04 - Rating: 5)
Professional, clean and responsive. They responded within minutes of my inquiry, showed up and gave an honest assessment. The pricing was fair, the work was professional and clean. Ranson and Chris were great to work with. Highly recommend.

Review 17 (2023-10-23 - Rating: 5)
I called to set up a free inspection with ADU. I talked to Keyana, and she was absolutely wonderful! Just talking to her made me feel better about the whole mess, and I felt like Id finally found a company that was going to help.

Review 18 (2023-11-27 - Rating: 5)
Ranson and Chris were very prompt and took care of some serious water damage without any issues. They turned my stressful situation into a pleasant one!

Review 19 (2024-01-11 - Rating: 5)
Both Keyana, who answered the phone, and Ben, the inspector, were amazing. Both took the time to answer any and evey question I had(there were many). Ben came out about 45 minutes agter I called and when he finished the inspection he took the time to try and find what was going on since the inspection turned up nothing. Thank you both for eveything. You guys rock!

Review 20 (2023-11-25 - Rating: 5)
I had mold and water damage due from water leak due to a broken pipe. Ranson and Chris were very professional and amazing customer service. Highly recommend.

Review 21 (2023-11-23 - Rating: 5)
Excellent service provided by Chris and Ranson. I had water damage in my home and these guys took care of my situation in a professional manner. Highly recommended!

Review 22 (2024-02-02 - Rating: 5)
Mrs. Janese was excellent to work with, she knew exactly what was needed and quickly scheduled my appointment for a water mitigation quote appt.

Review 23 (2024-01-16 - Rating: 5)
Janese showed exceptional customer service. She was very knowledgeable in helping with my crawlspace questions.

Review 24 (2023-12-05 - Rating: 5)
Janese was very helpful and quick to schedule an appointment for me for the following morning. Great customer service.

Review 25 (2024-02-21 - Rating: 5)
She was really nice and kind and explain things to me as I asked she really did a wonderful job I think her very much

Review 26 (2024-01-11 - Rating: 5)
Imani was great, very welcoming, very easy to talk to, if she’s not employee of the year or get a raise I’m going to be very dissatisfied.

Review 27 (2023-09-25 - Rating: 5)
My daughter contracted your services; I must say, you were very professional.In addition; you provided great customer service, excellent response time and your team was very respectful. Thank you !!!

Review 28 (2023-11-25 - Rating: 5)
Ranson and Chris done an excellent job! Hard workers! I am very pleased with everything they done.

Review 29 (2024-04-05 - Rating: 5)
Tracy was very helpful over the phone. Answered all my questions and got me scheduled

Review 30 (2024-01-29 - Rating: 5)
Janese was great assisting with scheduling a service for my company.

Review 31 (2023-11-27 - Rating: 5)
Ransom was very professional and did a great job. Would highly recommend them

Review 32 (2024-02-20 - Rating: 5)
Thanks to Janese for the excellent customer service in getting an inspection scheduled for tomorrow! Appreciate it!

Review 33 (2024-02-06 - Rating: 5)
Tracy was great to schedule an appt with. Very friendly!

Review 34 (2024-01-24 - Rating: 5)
Both the woman on the phone and Jonathan were super great to work with!

Review 35 (2023-11-27 - Rating: 5)
Phone intake and ability to answer questions I had was perfect! Looking forward to working with them going forward!

Review 36 (2024-04-09 - Rating: 5)
Pleasure to deal with very good customer service would definitely recommend them!!

Review 37 (2024-01-04 - Rating: 5)
Ranson come out to my house and he was great I will call him again

Review 38 (2023-09-18 - Rating: 5)
Ransom and Chris did a good job very professional and on time.

Review 39 (2024-01-25 - Rating: 5)
I was concerned that I had mold issues in my kitchen and bathroom so I researched companies and finally decided to call ADU to schedule an inspection. I spoke with Tracy who was extremely professional and pleasant. She provided a great first impression of your company! Tracy patiently and efficiently answered all my questions and quickly got my inspection scheduled.

Review 40 (2024-03-06 - Rating: 5)
I wholeheartedly agree with all these other reviews . Jonathan came over and inspected the water and mold damage caused by a leak on the roof of my storage shed that’s attached to my townhouse. He provided all the information and photos to my insurance adjuster. He was always polite and professional and answered all my text messages very quickly. Chris was here right on time to start the process of removing the mold and water. He explained everything he would be doing and showed it to me when he was done. He placed a tarp on the roof since it was pouring rain and got soaked doing so. All during the whole process he was very pleasant and kind.

Review 41 (2024-02-19 - Rating: 5)
ADU sent Ben out to do our inspection, and he was great! He was courteous and professional, and honest with us about what we really needed and what we didnt - even though it meant we didnt need their services, this time. Definitely keeping ADUs number in my phone - theyll be the first I call from now on!

Review 42 (2023-12-05 - Rating: 5)
I had a pleasant phone experience in speaking with Keyana this morning. She was friendly and professional. She answered all questions to my satisfaction. Thanks again Keyana.

Review 43 (2023-10-12 - Rating: 5)
Ranson was great. He actually went back to the crawlspace and he reached out to me after his inspection to tell me it was complete. I just called him and he told me that my estimate should be to me tomorrow.