Henson Robinson Company

Located in Springfield, Illinois

Address: 3550 Great Northern Ave, Springfield, IL 62711, United States

Phone: +1 217-544-8451

Rating: 4.8

Services

Online estimates
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-07-21 - Rating: 5)
2021 Review: I just moved into a 100+ year old home with a boiler and radiators. JT did an excellent job explaining the heating system to me and making sure everything was running properly. He also installed a new Nest thermostat. Were pleased with the service and will definitely use Henson Robinson again!Update 2 Years Later: Unfortunately, my old system eventually was unable to be repaired and we needed to replace the boiler. It was expensive (about 9K), but the work is beautiful, and I know that its a high quality RELIABLE system. Very pleased with the speed and professionalism of the install, and Im grateful for the communication along the way.

Review 2 (2024-08-08 - Rating: 5)
Henson Robinson has been my go to for hvac for the last few years. I have used other companies and have had not so great experiences. HR is fair, friendly, and always helpful!

Review 3 (2023-05-03 - Rating: 5)
Well, Petersburg, plumbing and excavation came in to install a pipe for the city.Came back and threw seed down thought that was the end of it, and then they came back and aerated the yard and threw fresh soil down to help the seed grow .definitely good service was not expecting them to come back for a follow up as they did !

Review 4 (2024-07-25 - Rating: 5)
We have great experience with Henson Robinson. They are efficient and responsive and the routine maintenance program keeps things going smoothly

Review 5 (2024-05-06 - Rating: 4)
EDIT to intitial review” first off this is my second review I’ve ever left in total so it’s not my style to try to attack service or companies. I am changing them to a solid 4 as the initial install did have some errors that caused my coolant leak. However they came back out to review this and sent out a fantastic employee that diagnosed the problem quickly and now our AC is working like new. They stood by their work/mistake and I want to leave the below to show I stand corrected and they took accountability and fixed the problem. I would absolutely recommend them and use them again for future endeavors. Apologies for my frustrations as this had been an on going problem for almost two years on a 5 year old Rheem AC. Either way thank you again.Had them come out 3 separate times to fix an ac unit not cooling. Never really properly diagnosed the problem before making fixes. 1st time said it was the capacitor which is common and understandable. Replaced that didn’t fix it. Then checked of course coolant levels and checked for leaks. None. The. Said the txv wasn’t reading right and needed replaced. Talked me into that hefty cost and STILL was not fixed. Yes the unit is clean and cleaned once thoroughly every year. They proceeded to not cover any charges even though by now every diagnosis wasn’t a confirmed diagnosis but a shot In the dark. Also while trying to do the old song and dance ever recommending a new unit. It’s a rheem that is only 6 years old. So nice of your company to try and sell me a new unit. My family states away works in the AC plumbing and heating and all of the test they would have ran were not done by your company. Now I’m actually here a year after your service with a malfunctioning AC that runs but won’t cool and 1/4 the cost In of a new AC. Feels like you did this job lazily and did not try to diagnose my problem. The service guy was nice but I can’t say much more than that.

Review 6 (2021-01-21 - Rating: 5)
The furnace wasnt working this morning. And the thermostat screen was black. I called at about 8am and they were able to send a technician out less than two hours later. He discovered that the water detection sensor in the crawlspace had shut off the system. He is the same gentleman who had recommended the sensor less than a year ago. He saved me so much trouble. He unstopped the water line and installed a new filter. There was a puddle but his advice saved me from a flooded crawlspace. I highly recommend this company.

Review 7 (2020-06-26 - Rating: 5)
Just had A-Coil installed by Jared Williamson. Excellent expert professional job. Excellent Service. Perfect. Great price. We also had new furnace installed by Henson in January. Same professional service and installation. If you want great, fast, professional service at great prices you can’t beat Henson Robinson Residential. The same goes for dealing with the Commercial Division and all the office staff. Highly recommend.

Review 8 (2021-05-20 - Rating: 5)
I called Henson Robinson at 11:00 AM for a sump pump issue. The promptly returned my call and dispatched a plumber to my house. The plumbers contacted me and let me know he was on the way. The plumber was very professional and even wore shoe covers. Even after going and getting the necessary parts, the job was completed in less than two hours. I would hire this company 100 times over as I had no damage from my sump pump issue to my finished basement because of their prompt and professional service!

Review 9 (2020-11-12 - Rating: 5)
Ordered infinity 96 furnace, a/c with touch control thermostat, these guys had it all installed and running in 8 hours, no mess left behind and I have now have a whisper quiet cooling and heating system. Very happy with entire process.3 year follow up, system has performed flawlessly, semi annual Maintence checks by Henson Robinson keeps system clean and running as advertised. Still happy with purchase.

Review 10 (2021-03-12 - Rating: 5)
Our experience using Henson Robinson was outstanding. Everyone we have worked with has been professional, courteous, completed skilled work in a timely and cost effective method. The company performed all Plumbing, Heating and Air Conditioning as well as site work for our home. They planned and structured their work in a safe manner, especially around the pandemic.

Review 11 (2021-12-07 - Rating: 5)
Woke up to a 58 degree home 830 AM and quickly found out the furnace wasn’t working. Call Henson Robinson because I have heard a lot of good things about them. Called was told a tech could be here around 930 AM. Tech was here a little after that after calling and tell me he was on his way. He had the problem identified and repaired in 10 minutes. Very happy! Thank you!!!

Review 12 (2022-09-10 - Rating: 5)
Terry Lehnen responded to an emergency call and fixed a leak that I tried and failed to handle for 3hrs. Flex seal might be great for some people. Terry was in and out in less than an hour. Thats the difference between knowing what you are doing and watching commercials. Always always check with Henson Robinson first. It will be fun to see. Union men do 👍🏽😊

Review 13 (2020-12-31 - Rating: 5)
I hired Henson Robinson to install a tankless water heater and to revamp the ductwork on our HVAC both in anticipation of a renovation and to improve household comfort (we live in a split level). They came through magnificently.I got three estimates. Theirs was the middle. I chose them not only because of the price but because I could see they most clearly understood what I was trying to accomplish. In fact, I was pleased to see that they recommended installing the exact same model of tankless water heater that my extensive research online had led to. They went above and beyond, installing a new household water shutoff valve for me, even though technically it was not required, at no extra cost.The work took several days but they always left the place in order. Everyone who came was impressively competent and pleasant to work with. When questions arose they talked things out with me and happily accommodated my wishes in a way that satisfied the mechanical requirements. I had been a little worried, because what I was asking was a bit unconventional, but everyone seemed to enjoy the challenge.And I got a bonus out of the deal. To vent the water heater, they took over the old opening for my dryer. They then created a new opening for the dryer in a much better place which greatly shortened the run of its ductwork. Now my clothes dry so much faster, it’s incredible!My only minor complaint would be that occasionally communication was delayed before the work was actually underway, but in a business like this, I can well imagine that they are busy and things do slip away in the rush of work. It did not affect the job and I do recommend them without reservation as expert at their jobs and easy to work with.Total professionals.And I might add: they were very understanding of my concern about my cats and the need to keep them from slipping into open walls.

Review 14 (2021-12-14 - Rating: 5)
JT was very professional. He called ahead. He arrived early which was great. He first asked if I had experienced any problems. I had not. He performed the annual checks and then provided me a status report of the condition of the unit. Everything was good. I appreciated JT’s great service. I would highly recommend JT and Henson Robinson to others.

Review 15 (2022-01-05 - Rating: 5)
Henson Robinson sent a text to let us know what time our technician was to arrive and also a picture of Carl which was nice to know who was coming to the house. Carl was very professional and answered a few questions we had, he told care of the problem in a timely manner. I certainly would recommend Henson Robinson and Carl for any issues that my arise.

Review 16 (2021-03-16 - Rating: 5)
JT, was awesome, he was on time, he was respectful to our home, he wore the shoe protectors, he covered the carpeting so it wouldnt get dirty or damaged. He cleaned up his trash, he kept me informed during the repair process. I can keep going but I am running out of time. If I need any other service in the future, my wife and I will be calling Henson Robinson. P.S I will be telling my neighbors. Thanks again

Review 17 (2019-07-18 - Rating: 5)
Henson Robinson quoted us on a new AC/ Heat Pump. They had MUCH lower costs overall then their competitor. They were FAST and very professional throughout the entire process. They have my business for life! I would recommend them to others. Thanks!

Review 18 (2022-07-28 - Rating: 5)
I would definitely use Henson Robinson again. I could easily schedule an appointment. The technician (JT) was prompt, very knowledgeable and performed the necessary service timely and fully explained what I needed.

Review 19 (2021-05-07 - Rating: 5)
Had a great experience ! Dominic was super to work with on a couple of requests. Sam was the technician and was accommodating, professional, courteous and did a GREAT job. Will not hesitate to use again ! Thank you !!

Review 20 (2021-08-12 - Rating: 4)
The work was good, so far Henson Robinson has proven to be a trustworthy Business, honest workers, not out to nickle and dime you. Ive recommended this Business to a friend, just grateful theyve continued to be a reputable Business.Thanks,D. Stapleton

Review 21 (2021-12-23 - Rating: 5)
The 2 women I spoke with to schedule were both professional and friendly. Tim, our service tech was very polite on the phone and in person. I would recommend Henson Robinson to anyone!

Review 22 (2021-04-28 - Rating: 5)
This inspection was done for/by the buyers, who will get the final report. I met the technician, who was courteous, professional, and knowledgeable. He showed me photos of what he observed and was thorough. I cant address value since Im not the customer.

Review 23 (2024-07-10 - Rating: 5)
Always professional & very service oriented. Top notch group.

Review 24 (2020-07-29 - Rating: 5)
The technician was informative and very professional. The first thing he did was tell me his name and the company name and then put on his shoe covers so not to make a mess in the house then he diagnosed the problem rite away and had me up and running in no time, I was very pleased

Review 25 (2020-08-07 - Rating: 5)
We have used Henson-Robinson for a number of years. They have installed an AC Unit, a Furnace, and performed various repairs, updates, and semiannual maintenance. They are always professional, communicative, and thorough. We will continue to use them for years to come.

Review 26 (2022-04-12 - Rating: 5)
Referred to them by a friend and I was extremely pleased with the professional, friendly, and quick service they provided. I will definitely use them for any future home repair service.

Review 27 (2021-02-08 - Rating: 5)
It was cold and it was going to be getting a lot colder and my heat kept going down from 73 to 69 .Before it got much colder which was going to be down to -4 I called them and they were at my house within less than four hours and I called in in the early morning. I’ve use them in the past and I will no longer use anyone else. It ended up a minor charge, but could have been much worse!

Review 28 (2021-05-15 - Rating: 5)
Excellent service. Tech arrived on time and completed the work promptly. Very knowledgeable tech and I would definitely recommend Henson Robinson for HVAC services.

Review 29 (2021-01-15 - Rating: 5)
They fixed our humidifier attached to our furnace, both of which, in addition to our central AC, were replaced soon after we moved in, in August, 2014. There is a valve that around here, due to a high calcium content in the water, blocks off the flow of water. It apparently causes the valve to stop working properly every three to five years, which causes the need to replace it.

Review 30 (2024-08-06 - Rating: 5)
Great trustworthy service every time!

Review 31 (2021-03-04 - Rating: 5)
Jared was knowledgeable, friendly and took the time to explain what he had done to get my smart thermostat working. I highly recommend.

Review 32 (2017-10-01 - Rating: 5)
Jared is very courteous and professional. He does a great job. Were glad to be able to acknowledge his good work.

Review 33 (2022-02-07 - Rating: 5)
The tech was early and called me in advance. They were extremely prompt and professional. I plan to call them next time I have an issue!

Review 34 (2022-07-28 - Rating: 5)
Chris did a great job at Capati Dental this morning. He was very professional and courteous.

Review 35 (2020-09-04 - Rating: 5)
We have used Henson Robinson for years and have always had positive contacts with their sales reps and repair people.

Review 36 (2021-05-18 - Rating: 5)
What I thought was very good was that they sent a text the day before showing a picture of the technician and then the time. Excellent service!

Review 37 (2017-10-31 - Rating: 5)
Kelly was super professional. We had originally been told by another company that we needed new parts. Kelly found out that the problem was actually a blockage by a foreign object. So, instead of having to pay a lot of money to replace parts, we only needed to pay for the service call and a nominal amount for labor.

Review 38 (2021-06-10 - Rating: 5)
The service was fast and helpful. They got here in the time frame given. They also looked into our warranty for us.

Review 39 (2020-08-05 - Rating: 5)
Did preventative maintenance on my air conditioner unit everything was working well and they did a great job on checking things out Great Job!!!

Review 40 (2021-06-28 - Rating: 5)
He got to work quickly and efficiently. He had the air conditioner working in a short time. He was pleasant and polite.

Review 41 (2021-05-03 - Rating: 5)
Jared, our service technician, was very courteous, professional and knowledgeable. I look forward to seeing him next season.

Review 42 (2021-01-11 - Rating: 5)
The service technician (J.T.) was extremely professional and courteous. Same day service was a bonus due to the cold weather!

Review 43 (2021-01-28 - Rating: 5)
Bide was$800 less than competitors. Excellent and prompt instillation. Glad I called them.

Review 44 (2024-08-06 - Rating: 5)
No AC! Called and received an appointment within a few hours!! Technician Zach called to say he was on the way. He diagnosed and fixed the problem in less than 30 minutes! AC back on. You always get the best service from the Henson Robinson folks

Review 45 (2020-08-18 - Rating: 5)
Tech showed up on time and fixed the issue - was very professional and courteous.

Review 46 (2021-06-14 - Rating: 5)
On time professional tech. Office called me back early today after I left a message on Sunday. Prompt dispatch. I will use you again.

Review 47 (2019-12-20 - Rating: 5)
Dominic met with my wife about installing a tankless water heater.Very courteous and knowable.

Review 48 (2018-06-11 - Rating: 5)
Ryan did a great job and was professional. He answered all my questions.

Review 49 (2020-10-22 - Rating: 5)
Jared Was great. He is very polite and seems to really know his business

Review 50 (2021-06-18 - Rating: 5)
Professional throughout! Jared performed an A/C checkup to make sure it is ready for summer usage.

Review 51 (2021-07-22 - Rating: 5)
The service tech was through and he did a good full inspection

Review 52 (2022-01-05 - Rating: 4)
Zach checked out our furnace, to make sure it’s in good shape for this winter.

Review 53 (2020-08-25 - Rating: 5)
Professional reliable honest and punctual service. Good organization and friendly employees.

Review 54 (2020-08-14 - Rating: 5)
Prompt and professional service. They are a trusted vendor that we can rely on.

Review 55 (2017-06-09 - Rating: 5)
Eric was very professional and explained what needed to be done and handled the matter for us.

Review 56 (2020-11-19 - Rating: 5)
Did an excellent job! Technician tolerated my dog barking the entire time!!

Review 57 (2017-06-29 - Rating: 5)
Jerad was very professional and performed the needed services quickly.

Review 58 (2021-06-04 - Rating: 5)
Carl was my service person and he was very friendly and professional.

Review 59 (2020-12-09 - Rating: 5)
Very professional, explained issue and responsive to our questions. Pleasant young man

Review 60 (2021-01-27 - Rating: 5)
Always friendly service provided and great response time.

Review 61 (2022-04-18 - Rating: 5)
Prompt scheduling of service call. Guys showed to do the job. Cleaned up their mess. Would use again. Installed washing machine hook up/water lines in basement and ductwork/vent for electric dryer. Had minor issue afterward. HR came back to rectify

Review 62 (2018-05-03 - Rating: 5)
Kudos to Jared Williamson for a great job in analyzing the issue with my A-C not functioning as we enter the summer cooling season. Jared was very methodical in determining where the problem was and was more than eager to explain things to me as he worked through his analysis. He was also very customer friendly and is a real asset to the team at Henson Robinson Company.

Review 63 (2021-03-16 - Rating: 5)
Wonderful techs in all areas. Feel like family.

Review 64 (2018-05-18 - Rating: 5)
Because Henson Robinson installed my furnace and air 18 years ago, they are the only ones I allow to work on them.My air went out on Mothers Day. Ryan came as scheduled on May 16. He got everything going again, and even told me about the Maintenance plan, so I could prevent break downs in the future! No one ever did that before.Thank you so much Ryan! You are much appreciated!

Review 65 (2021-03-01 - Rating: 5)
Couldnt have been more prompt, knowledgeable or polite.

Review 66 (2021-06-22 - Rating: 5)
Very knowledgeable about the furnace wiring, diagnosed the problem quickly. I would recommend this service company for all your heating and air conditioning needs.

Review 67 (2022-02-07 - Rating: 5)
Quick & reliable, would use again in a heartbeat.

Review 68 (2018-12-22 - Rating: 5)
Excellent Customer Service! Super Nice Highly Recommend !!

Review 69 (2021-06-24 - Rating: 5)
I have been with Henson Robinson for over 25 years. They are professional and their staff is well trained.I always recommend them to friends.

Review 70 (2018-06-20 - Rating: 5)
Called for service on hot Tuesday night, Steve said he would be here in 20 min. Showed up right on time, located problem and had it working in 20 min. Great service and seemed like a very nice guy. Thanks Steve!

Review 71 (2020-10-08 - Rating: 5)
Great service and people! They get the job done!

Review 72 (2019-06-12 - Rating: 4)
We had a residential plumbing emergency, and they had someone out to fix it within the hour. He fixed it later that day. Not sure how big their residential service reaches, but we were pleased with the service.

Review 73 (2019-10-14 - Rating: 5)
I recently invested in a Tankless Water heater. At HENSON ROBINSON - Dominic Carnduff was very easy to work with and ensured that I received service beyond my expectations! His knowledge about the products was very helpful in my decision-making. Cam was the installation plumber and I will certainly ask for him in the future for any home plumbing needs. Their work ethic is hard to find, matched only by their commitment to customer service. They showed up on time, made certain they left my home as clean as they found it and were very knowledgeable and professional. I contacted two major companies in Springfield for a bid. When I didn’t have Henson Robinson’s bid within a few days – Dominic initiated follow up about the details which slightly delayed his bid. I felt like a valued customer immediately. Dominic explained everything in enough detail that I could easily understand. Also, I know a lot of these online reviews are written by people that receive some type of compensation – please know that I have not received any compensation or encouragement to write this review. I am not related to or friends with anyone at Henson Robinson. I am just proud to be a valued customer, so pleased with their services that I want to share my experience.ABOUT THE COMPETITION: I feel obligated to also comment on their COMPETITOR. Over a week after visiting my home, I still did not have the competitors bid. Subsequently, I had to call them over five times requesting it. Each time I phoned – they either did not reply promptly or made me feel like I was being a nuisance. When I finally did receive the competitor’s bid – it was more than 25% over the general ‘ballpark’ provided at the time of their visit. Since I was already feeling like a nuisance – I suspect they just didn’t want my business. I also suspected that any potential follow-up after installation would be treated with the same disinterest in me, the customer. Their name will remain unmentioned here; but all my friends, neighbors and family will know.

Review 74 (2021-07-22 - Rating: 5)
Water drain for the house, (all sinks, tubs, showers) was clogged.

Review 75 (2021-05-22 - Rating: 5)
Fast, professional service as usual from Henson Robinson.

Review 76 (2021-10-26 - Rating: 5)
Needed part is backordered bc of the shipping and trucker shortages but the tech found a temporary solution until the part becomes available and Im back in service!