HB Energy Solutions

Located in Springfield, Vermont

Address: 132 Bridge St, Springfield, VT 05156, United States

Phone: +1 802-885-2300

Rating: 4.5

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-07 - Rating: 5)
I cant say enough good things about the service and generosity of Brian and the HB Energy crew. We recently purchased a new pellet stove from HB after a bad experience with an old stove we had purchased somewhere else. Brian came to our home and advised us what type of stove would work for us. While in our home installing our new stove Brian helped us out with a few other things as he could see we were both having medical issues at that time. We sure do appreciate all the help and kindness of the crew. Sincerely, Mark and Laura Witham

Review 2 (2024-10-28 - Rating: 5)
Weekend emergency plumbing, of course. Melissa was great in understanding the urgency abd arranged for on call service. Brian came , fixed part the of the problem that was urgent and got me up and runningfor the weekend. Parts for the other half on order already, Melissa keeping me informed.Amazing people,company and customer service. Thank you Thank you Thank you.

Review 3 (2024-09-12 - Rating: 5)
Brian took on a complicated warranty to replace my heat pump even though HP didn’t do the initial install. In short the manufactures were less than helpful but he kept at it and got them to replace the unit.Couldn’t be happier with the work and help needed to get this done !

Review 4 (2024-08-12 - Rating: 5)
I was in a pickle, found out I had to get some drainage pipe in under a tight deadline. Called Melissa & she scheduled Paul & Ryan to get the job done. They did a great job done in time. I would like to Thank Melissa, Paul and Ryan for their parts in getting this job done well & on time. AAA+++

Review 5 (2024-03-14 - Rating: 5)
I cannot stress enough how great HB Energy and especially Brian, have been for me! I am new to the area. When my pellet stove wouldnt work back in December, I made quite a few phone calls. HB are the ONLY ones who called me back. They fit me into their tight schedule and sent Brian that day. Brian did an excellent and extremely thorough job cleaning out my pellet stove. It was a learning experience for me. Any questions I had, he gave me a straight answer. Since then, I have dealt with Brian 3 more times. And each time I realize that I will never call anyone else. I appreciate everything that he has done for me and Im so grateful that HB Energy are the ones who called me back that day. That said a lot to me and I will send anyone I know to them. Anyone reading this, I have had nothing but positive experiences and 100% ,they know what theyre doing. Thank you HB Energy and thank you Brian, you saved me!

Review 6 (2024-02-12 - Rating: 5)
Brian and his team at HB are second to none! We had some issues with our pellet stove recently and, in the midst of his busy season, Brian went above and beyond to fit us in. Brian and his technicians are very knowledgeable and eager to get to the bottom of any issue. Brian even stopped by on a Saturday morning to make a few adjustments and make sure our stove was running seamlessly. I can not say enough about this company and all of their dedicated employees! HB will always be our first choice for any of our heating needs!

Review 7 (2024-01-08 - Rating: 5)
I would highly recommend HB energy solutions. I purchased my woodstove thought them late Spring 2023. Being new to the woodstove life, I needed some extra guidance. Brian was more then helpful, offering me a few different options that fit my needs. In addition, his patience and wonderful customer service exceeded expectations. The billing team was also very accommodating and friendly.As of lately, my fire place damper was defected and yet again, Brain promptly came out and fixed it.Overall a positive, 5 star experience.

Review 8 (2024-10-25 - Rating: 5)
Brian at HB is great. He came out to our house in woodstock and was really great about contacting me to confirm the time as well as letting me know in advance that he was on his way. I find him to be very professional as well as proficient. And he’s also kind to my dogs. So I appreciate that too. Great job guys. I thank you.

Review 9 (2023-04-23 - Rating: 5)
My 85 year old mothers furnace vent and bathroom vents were damaged as snow came rumbling off of her roof at 11:00 at night. The FD arrived and turned off her furnace and told her to call her heating company. The heating company said they didnt do that type of repair and gave no references or assistance. (Fortunately she had a gas fireplace to keep her warm enough for the evening.) I called a few companies, but none were able to help. HB Energy called me back the following morning and went out that day with portable heaters to inspect the damage. They had a temporary fix done the following day while waiting for matching metal pieces for the chimney to come in. They fixed everything with extra reinforcements within two weeks. My mother was delighted with their professionalism and kindness! She isnt easily pleased and this made it much easier for me to deal with the problem being 2 1/2 hours away! Every time I spoke with her she was so complimentary of EACH of the contractors with whom she interacted. (Especially Drew and Brian!) It was a bit pricey but I expected as much in an emergency situation.

Review 10 (2023-09-16 - Rating: 5)
Brian and the team at HB Energy Solutions are amazing! They came on a Saturday afternoon to assist us with a heating issue. Honestly, we never expected such prompt service and everyone, from the call center to the technicians, were a pleasure to deal with. Can’t recommend them highly enough! 10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Review 11 (2022-06-15 - Rating: 5)
“I have been a very satisfied HB customer for more than a dozen years. It almost feels like family. My old house is like an obstacle course for any plumbing and heating technician; and the service I have received from Brian and Roland has been outstanding. When I call the office with an issue, whether I’m talking to Julie, or Melissa, or Alicia, or Tom - I have always enjoyed their very courteous assistance in helping me with any issue that I have had. I have had no reason to go elsewhere all these years. That is something I can’t say for any other service experience I have had. Highly recommended.”

Review 12 (2024-04-24 - Rating: 5)
Everyone at HB was great from start to finish, from Liam walking me through the process to Joe, Riley, and Daevon, who came to install the Tesla PowerWall. Looking forward to the next step with the heat pumps in a month or two.

Review 13 (2022-06-06 - Rating: 5)
We’ve used HB to have our Freon filled twice now in the last couple years. Brian the tech is a great. Appreciate the service. He came from Windsor to Proctorsville on 6/1 and was on time and gets it done quickly. Thanks again.

Review 14 (2021-01-25 - Rating: 5)
We originally switched to HB from L&G for our propane, because L&G provided such poor customer service. When our furnace started to fail and we received the same poor customer service from Gary Jackson Heating Service for that, we decided to reach out to HB to help with that as well. The team at HB has been phenomenal! Every person weve interacted with there is friendly, professional, and helpful. They truly care about their customers, and we highly recommend them!

Review 15 (2020-01-04 - Rating: 5)
From my first call to Brian at HB Energy, all I got was responsiveness, professionalism and the best unit for my needs. The work was complete in a day and my condo was left clean and put back together. I am very happy with the results and would highly recommend Brian and his team!

Review 16 (2019-02-27 - Rating: 5)
We have a home in Andover Vermont and after 35 years decided to do a major renovation. We shopped for a heating and air conditioning company to upgrade our system along with a new generator. Brian from H&B came out and provided us with a generator and a Mitsubishi system for heating & air conditioning. Have to say the service and workmanship was outstanding. Brian was always available to answer any questions and just a great guy to deal with. Service and a company providing exactly what they say they will was really nice to have. I would recommend these folks to anyone looking for a first class professional install and service!

Review 17 (2020-10-14 - Rating: 5)
Over the past several years my wife and I have had several excellent experiences with HB. From plumbing and electrical work that helped us sell our first home to more plumbing and electrical we didn’t know we would need when we bought our second home. In stressful situations the team at HB Energy have always come through with flying colors. They deliver our oil (on our annoyingly steep and icy road) they service our furnace, clean our wood stove, pump the septic, install our hot water tanks, trouble shoot utilities that I don’t even know how to describe and are always responsive and professional. They do it all and do it all well. We can’t thank them or recommend them enough to friends and family.

Review 18 (2022-07-05 - Rating: 5)
Brian did a fantastic job of communicating with me when he would be on-site to clean our chimney and Harmon wood stove. He was professional, courteous, and did a thorough job of inspecting and cleaning both the stove and chimney (he even cleaned out our gutters while on the roof!). Highly recommend for chimney/wood stove work.

Review 19 (2021-04-15 - Rating: 5)
We have been customers for over 5 years, using HB for our oil & propane budget plans. There have been a few times that we have had to call after hours (nights, weekends and even a holiday) regarding water issues, and they have been incredibly prompt. The most recent incident was a flooded basement. The on-call tech was able to talk me through finding the problem, shutting off the valve to the broken pipe, and saving me a boat load of money. He could have simply come out that night and charged me far more, than patching the issue and coming out on a regular business day. Thank you Brian!

Review 20 (2020-02-19 - Rating: 5)
Brian, a technician from HB came to my house Saturday evening in response to a no heat call. He then called to explain that he would need to replace one of the parts of our furnace. Although the next day was Sunday, he called his supplier at home & was able to order the part whicharrived on Monday morning. He then came back to my house, fixed our furnace & saved me from losing the renters that were staying at my house. I am extremely impressed with his knowledge & willingness to go out of his way to do this repair.

Review 21 (2022-03-15 - Rating: 5)
10pm and no heat …with two small kids and a gf that’s always cold! Called HB energy solutions and they were great at communicating and getting my furnace fixed. The techs are very informative and very skilled. Great response time and 24hr emergency service . I feel relieved knowing these guys are working on my furnace!!! Definitely recommend these guys!

Review 22 (2019-02-21 - Rating: 5)
Professional, polite, clean and friendly!I had a pellet stove issue. The technician that came was extremely knowledgeable, he was nice to my dog and he did not make me feel bad because I couldnt fix it myself. He actually confirmed to me that I made the right decision calling in a professional. I wont go into detail, but if I had followed through with what I was originally going to do, I may have burned my house down...I felt that HB Energy Solutions truly cared from the moment I called, until I was up and running again and beyond.I would highly recommend them to anybody with any heating issues big or small.

Review 23 (2015-04-20 - Rating: 5)
I have been a long-time customer of HB Energy Solutions. They have provided a variety of services to my family over the years. I have always had extremely positive experiences, from talking with the office staff to dealing with the technicians who come to my home. Everyone is courteous, friendly, and helpful. The two most recent engagements with HB involved the installation of a bathroom vanity and a discussion regarding alternative energy options. First, the plumbers who came to install the vanity were very clean and conscientious in their work. They set up a second vanity in our bathroom. They carefully removed the old piece and installed the new one without any damage to the walls or mess left behind. Secondly, I have been speaking with the manager of the alternative energy division about some different options for our house. He was very knowledgeable and took the time to answer all of my questions about pellet stoves and also how solar power could help us save money on our energy bills. We plan to use HB Energy for these upcoming projects and others in our future.The HB Energy staff truly know how to provide customers with excellent service.

Review 24 (2021-10-18 - Rating: 5)
We had an issue where the water from our well wasnt getting to the house on a Saturday. We had visitors at the house and we have a newborn, so we needed water. We called our regular plumbers, but got a voicemail. We called every plumber we could find online, and most didnt answer; those that did said they couldnt get anyone out for 2-3 weeks. Finally, I called HB and the pleasant customer service rep (a person answered the phone!) said Brian would get in touch with us soon. While Brian couldnt make it out to our house that day, he instead spent 45 minutes on the phone and in text messages with me, trying to diagnose & temporarily solve the situation. With his help, we were able to get the water working for the time being. He then fit in time on Monday with one of his plumbers, who made the solution more permanent and gave us some estimates for upgrades that would prevent the situation from happening again. Brian & team saved the day, and we are eternally grateful, and theyve earned a new customer.

Review 25 (2018-12-17 - Rating: 5)
I have used a variety of HB’s services over the last five years, from oil delivery to tank replacement to pellet stove service and repair. HB provides great service, and their technicians are always extremely polite and helpful. I’ve always been impressed by their depth of knowledge and their willingness to take time to help me understand my heating needs and the maintenance routines I can do on my own to improve efficiency around the house and extend the life of my equipment. I’d recommend HB to any homeowners in the area!

Review 26 (2018-11-08 - Rating: 5)
I highly recommend this company. the people are great to work with. I use them to get my pellets and to service my Pellet Stove. I think that George does a great job making sure they provide good pellets and Brian on the service side does a great job keeping my home warm. Every time He has to come to my home he is very respectful of my home. He is friendly with my dogs and is always offering up little tips to keep my stove operating at the highest level of efficiency. Thank you

Review 27 (2019-10-03 - Rating: 5)
HB Energy recently installed a mini-split system for us. From our first contact with Brian to post-completion of the project we have been impressed by Brian’s patience with our many and oft-repeated questions, his expertise on the subject of mini-split heat pumps, his willingness to work with our aesthetic concerns (including “thinking outside the box”), his meticulous attention to detail, and his supervision of his team throughout the process. Everyone on the team was pleasant to have around and did a fine job of “leaving no trace behind” when wrapping up the project.

Review 28 (2018-11-11 - Rating: 5)
Brian from HB Energy came out to do maintenance and cleaning on my pellet stove. He was prompt, courteous, and knowledgable, friendly with my dog, and left no mess behind. I will definitely use their services again. Thanks!

Review 29 (2019-09-11 - Rating: 5)
I can highly recommend! Brian went above and beyond when I needed help with my wood pellet stove. Once it was repaired he took the time to run through a quick lesson on how to operate it. Folks in the office were extremely helpful and friendly with questions, setting appointments and billing.

Review 30 (2024-09-21 - Rating: 5)
HB installed a sewer pump 10 years ago at our home. We were extremely grateful with Brian’s help when calling on a weekend. The tech arrived within a timely manner and had our system back up and running in no time. Shout out to Rick for his help! He was knowledgeable and very polite!

Review 31 (2022-03-23 - Rating: 5)
I am very satisfied with HB Energys service. I ordered a heat pump installation and was very pleased with the fast delivery time and lightning fast installation (only less than two days!). I can only recommend Brian & his team!

Review 32 (2021-01-15 - Rating: 5)
1/15/01Brian came out on short notice to service my pellet stove when it was not working. He was friendly, extremely knowledgeable, responsive and Covid-safe. I would highly recommend HB Energy Solutions!

Review 33 (2022-09-18 - Rating: 5)
I have been an HB Energy Solutions customer for over 10 years now.Tonight was the first time I ever had to use the emergency service for a plumbing issue.Heard water running in the basement. Went down and found the main basement floor wet and water running into the sump pump. Looked around to find where it was coming from…our second basement room was flooded about 18 “ OMG!! I panicked then called HB around 1015pm … got a call back about 25 minutes later from Brian Hernon.He finished up the job he was on in Bellows Falls and came to save the day….errr.. night. Knee waders, pumps and hoses in hand he went down and not only stopped the leak in the pipe but also lugged down my garden hose spool and all to drain the water out of the flooded room. 1 o’clock AM and Brian was able to give my son and I some instructions on the use of the pump and went on his way.I cannot thank Brian Hernon and HB enough for coming out and fixing the leak. Brian was nice enough to move some of the items floating around in the water.

Review 34 (2022-07-05 - Rating: 5)
Thank you HB Energy for all of your help this July 4 Holiday weekend!!! Opening up my restaurant I found water coming out of the a/c unit. I immediately called HB and spoke with a very pleasant customer service rep about this issue. I received a call back from HB’s tech Brian Hernon within 15 minutes. We discussed what was going on and was able to do some immediate troubleshooting. He arrived within the hour and was able to get a temporary fix which kept the a/c on for the rest of the weekend.I am so grateful for the rapid response on a holiday weekend!Michele WilcoxHeritage Deli and BakeryChester, Vt

Review 35 (2020-04-29 - Rating: 5)
Excellent service. Very satisfied with every aspect of the work. Fast, clean and professional. I was surprised at how quick they were able to take care of our request. The guys that showed up from the estimate to the work were very helpful and through in explaining everything to me and advising me for current project and future ones. I am glad I called HB Energy, I had no idea how much they do and highly recommend them.

Review 36 (2022-05-31 - Rating: 5)
Brian and his team installed a heat pump system in my home last fall. It has worked like magic! I called today, six months later, with a question about the system. Brian returned my call promptly, solved the problem easily, and gave me energy saving tips regarding the system as well. Top notch!

Review 37 (2020-10-05 - Rating: 5)
After 5-years of procrastination, we finally decided to have HB install the Heat Pump Mini-split System for AC and lower temperature heating for our downstairs and upstairs. We found the AC mode worked remarkably well this past summer for cooling during the high temperature days. Recently, we switched them to the heating mode, as the temperatures dropped into the 40s and 30s. We have been equally impressed with their performance. Very Happy heat pump owners.

Review 38 (2019-02-13 - Rating: 5)
Brian Hernon of HB Energy Solutions is the guy you want to call for all your pellet stove needs. He is knowledgeable, accessible, efficient and respectful. A true professional. He does a great job always!

Review 39 (2020-12-18 - Rating: 5)
I was panicked when our heat stopped functioning facing a freezing cold night. I called HBs answering service and Brian called back with 10 min. He was professional, friendly and patient and best of all he walked me through some steps over the phone to help me figure out the problem to avoid what would have likely been an expensive after hours call. I have heard stories of some other places not being very responsive or reliable and of course we all worry about being overcharged but Brian from HB put my concerns at ease. I would have no problem calling HB again!

Review 40 (2019-02-21 - Rating: 5)
Best customer service I have ever received from a fuel company. I shopped around simply to get my new house up and running and I either didn’t get a call back or was directed to go online and figure it out myself..not HB Energy! The woman was kind, and helpful and had someone at my house within 48 hours!! This company is awesome!

Review 41 (2020-12-03 - Rating: 5)
Hired HB Energy for total Off Grid Project! Highly recommend HB for this type of project. In 2019, I purchased a not so completed kit cabin up on a mountainside with 60 acres and a tough driveway (aka class IV road). I hired HB Energy because they provided all the services I would need under one company. Smart business plan Tom! HB provided extensive electrical and plumbing work. They installed two Rinnai propane heaters, a Rinnai on-demand tankless water heater, a large solar array, washer and dryer, cooktop and a Generac generator. There were a lot of moving parts, but the employees at HB were great to work with and all became good friends. I am planning on constructing another off the grid project nearby and will definitely use HB Energy again! Thank you Tom, Alicia, Eric, Jim and Matt. You guys rock!

Review 42 (2020-12-26 - Rating: 5)
Christmas Day Flooding event in Springfield, Vermont: I want to thank HB Energy for saving my life last night. Brian came over and pumped my basement, put hydraulic cement on cracks where the water was coming in at the foundation and then returned with cement blocks and put my washer up on them. All day long I used my shop vac to suck up the water, pour it into the washer and spin it out until it was coming in faster than I could keep up with it and I couldn’t lift the shop vac any longer. This is the second time since I moved here that this company has come to my rescue. I cannot thank them enough. Jo Robbins

Review 43 (2018-02-07 - Rating: 5)
Have several years of very satisfactory experience with them. Brian in particular has been helpful keeping my heating functioning well, sometime on short notice. Full range of services, very professional staff. See their trucks around town constantly.

Review 44 (2024-08-01 - Rating: 5)
Not just good but phenomenal work. I dont write many reviews but was blown away by their responsiveness, straightforwardness, and quality of service.The last plumber charged out the wazoo to plunge a blockage further down the pipe and make an inefficient plan to replace the pipe. HB actually cleared it and fixed 2 other problems with surgical precision at much more fair rates.

Review 45 (2020-06-18 - Rating: 5)
Very happy with the level and quality of service from this team during the process of acquiring a new heat pump system. Installation team was professional, courteous, on time, and were very organized to complete the job efficiently. Excellent communication all around.

Review 46 (2022-06-21 - Rating: 5)
I recently used HB Energy for their portajohn rental services for a sporting event that I organize. I was super impressed with Julie and the extra care she put into making our event a success.

Review 47 (2021-08-30 - Rating: 5)
We found 7 inches of water in the basement and Brian was there within 30 minutes to fix the leak! Great work and speedy response time. Highly recommend.

Review 48 (2020-10-24 - Rating: 5)
Brian came and helped us get our furnaces running, hastily and professionally. Even gave us a few pointers and a bunch of information about our system. Fantastic service!

Review 49 (2020-04-07 - Rating: 5)
Fast, efficient quality work. Replaced brick chimney that was close to falling down. called late on a Friday and they turned up to do the work the following Monday. Very happy with the replacement.

Review 50 (2023-03-18 - Rating: 5)
HB Energy responses quickly and had my generator back up and running following the huge NorEaster. Such peace of mind to know they were there when I needed them!

Review 51 (2019-06-26 - Rating: 5)
Brian and his crew were professional, diligent and a pleasure to do business with. Highly recommend HB Energy!

Review 52 (2020-06-27 - Rating: 5)
Brian was quick to call back, come to the house, and fix the problem before I could even make it home from running my errands. Communication was excellent...just like the good ol days. Thank you!

Review 53 (2024-02-23 - Rating: 5)
HBEnergy is always very prompt and professional in their service and customer service. Their service techs are knowledgeable and have answered every question Ive asked. They also have a wide range of services that they provide, which takes the hassle out of finding different repair men for whatever issue a typical homeowner would encounter. Overal, I would rate them a 5 out of 5 for every repair they have made to our house.

Review 54 (2021-02-19 - Rating: 5)
These guys are awesome! Dillan fixed our pellet stove when nobody else could! Our new hero!

Review 55 (2023-09-06 - Rating: 5)
We have used HB for many projects and services. The office staff and skilled staff are extremely professional and always easy to talk to and helpful. They always follow through and are good problem solvers. They are a full service company for all your energy needs, I highly recommend them.

Review 56 (2020-11-22 - Rating: 5)
Very professional. On time. And got the job done. I was very happy would recommend them. 5 stars Thankyou Brian!!

Review 57 (2023-08-05 - Rating: 5)
Bad lightning storm fried my well pump. Woke up without any water on a Saturday. Called and was patched through to Brian. He was backed up on service calls that day as I wasn’t the only person in the area with the problem. He took the time to talk me through what I was seeing with the pump and tank and recommended I try replacing a simple part. I took his advice and it solved my problem and saved my weekend.

Review 58 (2022-06-01 - Rating: 5)
Air conditioner issues were solved swiftly. Thanks for the help. Will recommend.

Review 59 (2022-08-16 - Rating: 5)
Great company. I had a kitchen sink that was not draining properly among other plumbing problems. Shane, the plumber, quickly diagnosed the issue and fixed it that same day, and then left the space he worked in cleaner than he found it. Responsive, professional, highly recommended.

Review 60 (2022-06-01 - Rating: 5)
HB had my old ac unit fully operational and pumping ice cold air in no time. Good communication, quick service. Thanks Brian!

Review 61 (2020-01-02 - Rating: 5)
Brian and his crew were professional, personal and punctual. They did an outstanding job on installing my new chimney liner. I felt that the quality of the work was outstanding and would recommend them to anyone who needs assistance with any of the services that HB offers. Thank you to Brian and his crew !!

Review 62 (2022-06-08 - Rating: 5)
HB energy and their staff, with a special shout out to Brian, were fantastic. I had a complicated problem and they were as professional and relentless to solve my problem. These guys get my highest recommendation...Thank you!!!

Review 63 (2019-11-09 - Rating: 5)
Another excellent experience, Brian is extremely knowledgeable and courteous. Got our pellet stove running like it new again and have me some great pointers and tips for keeping it that way.

Review 64 (2020-07-13 - Rating: 5)
Great place to visit. Always very pleasant and helpful to do business with anyone!

Review 65 (2022-08-08 - Rating: 5)
Nice business Easy to find in Springfield.Friendly folks.

Review 66 (2021-04-02 - Rating: 5)
Very responsive to my needs with professional and courteous staff

Review 67 (2019-11-03 - Rating: 5)
They fixed our pellet stove.

Review 68 (2018-08-14 - Rating: 5)
Amazing professional service!

Review 69 (2022-10-18 - Rating: 5)
Excellent experience.

Review 70 (2021-02-13 - Rating: 5)
One call does it all.

Review 71 (2018-01-09 - Rating: 5)
100% Follow through

Review 72 (2025-01-03 - Rating: 5)
HB Energy recently installed a wood stove into our workshop and did an absolute great job. They took pictures of the installation for us and showed us exactly how they performed the install. They even cleaned up after themselves. Great job Brian, Melissa and staff.Kevin Smith