Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical

Photo of Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical

Located in Rochester, Minnesota

Address: 424 37th St NE STE 2, Rochester, MN 55906, United States

Phone: +1 507-509-8590

Rating: 4.8

Services

  • Identifies as veteran-owned
  • Identifies as women-owned
  • Language assistance
  • Repair services
  • LGBTQ+ friendly

Categories

  • Plumber
  • Air conditioning repair service
  • Air conditioning system supplier
  • Drainage service
  • Electrician
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor
  • Air conditioning contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-05 - Rating: 5)

    We have a septic system. Response time was better than hoped for or expected. We called Friday evening, and they were out Sat morning. Dan was very professional, he was considerate of my home, and knew how to solve my sewer problem. He explained my options and cost differences. He apologized when it took longer than expected due to his having to run for a part. In review, he showed me a video of my now clean main line, tested all water lines to make sure they flowed freely and gave a suggestion on how to avoid the problem in the future. He also explained their guarantee. I recommend Hero and I recommend Dan for your sewer needs.

  • Review 2 (2024-10-16 - Rating: 5)

    I loved that the price was the same as last year, NO PRICE GOUGING!!! The technician listened to all my detailed concerns and instructions. He did a great job with cleanup!

  • Review 3 (2024-04-23 - Rating: 4)

    I sent an inquiry online, and Hero was quick to respond by text and then by phone. Schad was our Hero plumber. He was on time, thoroughly assessed our needs, and was able to efficiently install our new garbage disposal and a new outdoor faucet while also being tidy and meticulous. Hero is probably pricier than some (hence 4 stars), but the work is excellent.

  • Review 4 (2024-05-09 - Rating: 5)

    Great service and knowledge with affordable pricing. John was very patient, didnt push for higher sales and educated me on how to better maintain my older home. Ive used HERO a couple times now and I wont be using any other service. These guys are knowledgeable, polite, and hard working.

  • Review 5 (2024-05-01 - Rating: 5)

    In my experience Hero has only offered me honest reviews no matter the issue. Most recently, Tyler heard both mine and my husbands concerns with our electrical outlets and he helped us both see, given the frequency of our issue, it’s likely a larger problem than meets the eye. Tyler disclosed helpful information, recommending we rule out rodents AND then efficiently address any additional appliance/housing issues thereafter. Tyler perhaps saved our home from further internal damage. Our family is grateful.

  • Review 6 (2024-02-02 - Rating: 5)

    James worked on a drain problem weve had on and off for 7 years. Weve tried multiple plumbers through the years. James was extremely professional, personable, kind, helpful and did a thorough job cleaning our drain and explained everything so well as well as showed me the problems and how to help prevent them in the future. Will be calling Hero again for any of our future repairs. Thank you!

  • Review 7 (2023-11-29 - Rating: 5)

    My furnace went out the night before Thanksgiving (of course!) I sent a request on line for Friday when available. Andrew was here by 10:30. He was very thorough and explained just what happened and my options. I appreciate the quick service, and my cats LOVED Andrew! I needed a new furnace, and Aaron, Jeremy and Craig were here on Monday at 7am and were done by 10. They were a lot of fun.....toot toot!!

  • Review 8 (2023-12-13 - Rating: 5)

    The outlet for my dryer needed to be replaced due to its age and condition. The connectors for the outlet wore out over time, creating a gap between the outlet connection and cord prong connection. This situation was a fire hazard waiting to happen. Contacted Hero through their online scheduling tool, received a call back within minutes, and they had their technician, Craig, to my house shortly after. Craig carefully and professionally inspected the outlet, explained the situation, and my options for repair. He took care of the repairs and was done within a couple hours from start to finish. Now I have a safe and fully functioning outlet for many years to come. Thank you Craig, and Hero for a job well done! Will be using your services again when needed.

  • Review 9 (2024-05-27 - Rating: 5)

    Yesterday, the day before Memorial Day, the electric service in my home failed. Despite the Memorial Day holiday, Mike Perez came this morning, cape flapping in the wind. He is knowledgeable, friendly, and patient. This is my first experience with Hero, and its a good one! The repair will be costly, but I trust things will be far better afterward.

  • Review 10 (2024-01-08 - Rating: 5)

    The electrician dispatched was Craig, super nice and friendly guy who came out for my service. Craig spent time talking to me and walking me through my options - never in a rush to get to the next one like some companies. He thoroughly explained everything to make sure I understood. Would definitely use Hero again, and as a matter of fact I have one of their plumbers coming out as well. We have been very happy with Hero and their service.*Update*: It wont let me post a separate review for the plumber, but Ryan was awesome too. Very quick, knowledgeable and gave me some tips as well. Super satisfied!Update #2: Had a gas line issue so needed another plumber. Schad came and was excellent. He was friendly, polite and professional. He even strikes up a conversation where other professionals dont. Would highly recommend Hero plumbing and Schad. Prices were very reasonable to me.

  • Review 11 (2024-03-29 - Rating: 5)

    Dylan & Andrew were amazing. The various water heater options and installation were thoroughly explained. The cleanup was better than any company I’ve worked with before. Andrew even added a mesh cover to the venting to keep animals out.Best service ever!

  • Review 12 (2024-08-05 - Rating: 5)

    The technician was outstanding in his knowledge, efficiency, and service. We learned a lot about our unit and how to maintain it going forward.

  • Review 13 (2023-12-07 - Rating: 5)

    I installed a new unit. The service is professional and quick. After the installation, they sent an electrician to check the installation. It satisfies the standard of installation. The excellent thing is that the electrician, Craig Davis, is very patient and professional. They like to help clients with more than my expectations. I would select Hero as my HVAC expertise in the future and highly recommend others to select Hero.

  • Review 14 (2023-12-04 - Rating: 5)

    Finally, a great experience from a service pro. Jerad came over to check out furnaces, and we are very pleased. Did not try the you need a new one truck, simply gave me a professional overview of our systems. The adage was I like to give a little extra to our customers was very much lived up to. Great job Hero.

  • Review 15 (2025-01-04 - Rating: 5)

    Jeff Super was knowledgeable and got our issues addressed quickly.

  • Review 16 (2023-12-15 - Rating: 5)

    Schad was wonderful. He explained all the work and did a great job! He also checked my water softener and heater to make sure they were good. He gave me a few tips on preventive maintenance. Most importantly my dog Marley loved him!

  • Review 17 (2023-08-29 - Rating: 5)

    From the start, their customer service was well above anyone in Rochester. Tyler took the phone call, and I was smiling by the time I hung up. Andrew showed up promptly the very next day and was extremely knowledgeable in his craft. He was a complete pleasure to work with and I feel like I am in good hands with this company. Very reasonable and caring, which is not common in this town. I believe I will only work with them as a company, from here on out, with all of the houses needs.

  • Review 18 (2023-11-14 - Rating: 5)

    Very professional, quick to respond and extremely competent and transparent service. Craig was more than helpful and he made a special effort to educate us on safety and basics of electrical work that every homeowner should know. We were very happy with the explanations and his work. Wonderful person working for a great company. Thank you Craig!

  • Review 19 (2023-08-18 - Rating: 5)

    We needed some electrical outlets updated in our kitchen and they were able to send someone the same day I called! Craig came and explained everything, gave us a reasonable bid and did the work all in one afternoon. Very professional, and friendly service from beginning to end. So happy to have you available in the Rochester/south metro area! Will definitely use this company again!

  • Review 20 (2024-02-19 - Rating: 5)

    I appreciate the services of Schad and Justin with our plumbing and furnace. they were truly kind souls till the very end; making sure i was aware of the process, checking in and finding suitable options for me before repairs during the snowstorm period and its aftermath. with gratitude 🤲🏾

  • Review 21 (2024-02-05 - Rating: 5)

    Long overdue review! Had Andrew F. come for a furnance repair in Oct of 2023. Not only was he extreamly detailed and professional while he was fixing our problem, he was also very accomodating to my 4 year old son who was very intrested in watching him work. He treated both of us with great respect and did an amazing job! Hopefully will not need to use their services again soon, but Ill be calling them first when I do.

  • Review 22 (2023-12-27 - Rating: 5)

    I was very happy with Jerad Miner when he came to do our furnace checkups. He is good & I feel he is honest.However, I would caution anybody that gets a quote from them, please get competing quotes. We have found them to be almost double the cost of their competitors. I was quoted $7300 for a Carrier 80,000 btu 96% efficient furnace from CallHero, the same day I got a quote for a Carrier 80,000 btu 96% efficient furnace from a local reputable company for $4500, all in. Definitely worth a few phone calls.

  • Review 23 (2023-06-21 - Rating: 5)

    James and Eli went above and beyond, spending almost FIVE hours at my house last Friday until they found a solution to our drainage problem. They refused to leave until their job was done.What we thought was just a clogged sink, quickly revealed a much larger problem in our drain system that had been brewing over the course of many years.They explained everything that they were doing in a way that we understood and they went over price options in detail so there were no surprises. They were extremely professional, friendly and caring; we could tell they both love their jobs!I highly recommend this company and will definitely be calling them in the future for all my plumbing/drain needs!

  • Review 24 (2023-12-03 - Rating: 5)

    I have talked to two people on the phone and dealt with three different guys from Hero. Every single one of them have been kind, polite, thorough and all good things. They were able to get my furnace replaced quickly. I will highly recommend Hero to anyone!! Thank you!!

  • Review 25 (2023-11-01 - Rating: 5)

    Craig Davis explained and answered all my questions about my electrical. We decided that at least 95% of the electrical system was out of date and needed upgrading. He then worked up a quote, which was very reasonable for all the work they had to do. Thank you, Craig, you gave me a peace of mind. I am glad I called Hero to do my electric. I will definitely call Hero again.

  • Review 26 (2023-12-21 - Rating: 5)

    Jeromy & Michael installed our furnace today and we’re very professional did a fabulous job. Craig came as well he didn’t say hi to us just did his job and left, but we were very happy with the two guys very courteous and thorough. Thank you, Mark & Lisa Bizek

  • Review 27 (2023-11-09 - Rating: 5)

    I called and they were able to have someone come within a couple hours. John came and explained everything and kept me in the loop along the way. He was training Andrew and they both did an awesome job taking care of the problem. Both were friendly and professional!

  • Review 28 (2023-12-18 - Rating: 4)

    My outlet outside lost power. I was able to get scheduled right away. The problem ended up being a simple GFI switch. I was very pleased with Craig. Very professional and solved my problem quickly. I did have an outdoor light that I asked about hanging above my front door. I had already removed the old one. The new one was cheap from Menards. Wires were easy excess-able. Just needed an 8foot ladder to reach. I was quoted 495$$ Ouch!!!! I’ll hang it myself.

  • Review 29 (2024-01-26 - Rating: 5)

    Excellent messaging prior to visit to verify and then to tell me the tech is on the way. The tech (Justin) was very professional and thorough. He provided pics of everything he checked. I was very impressed from setting the appointment to completion of the service.

  • Review 30 (2023-09-18 - Rating: 5)

    Hero came out the same day to give estimate on installing new exhaust fan in basement bathroom. David was wonderful in explaining costs for install and electrical wiring. As we ran into trouble (old house original exhaust fan) he advocated for us to Hero to keep the cost down. He is a definite asset to have at Hero. We were very fortunate to have him come back and finish the job the next day.His work and conscientious efforts on our behalf will not be forgotten.

  • Review 31 (2023-12-15 - Rating: 5)

    My home was visited by Ryan Kukuzke for a leaking pipe. He showed an extraordinary amount of pride in his work and displayed the utmost professionalism during his time here. I cant recommend Hero Services enough. If the rest of their employees are like Ryan, then there isnt a company out there worth trusting more with your home.

  • Review 32 (2024-05-23 - Rating: 5)

    Technician Schad Priem was both professional and affable. He provided information and instruction at a level I have not seen before. I intend to use Hero and Schad Priem for any future plumbing, heating, a/c, etc., situations in the future. Don’t pass this company up!!

  • Review 33 (2024-04-12 - Rating: 5)

    Absolutely top notch work. Sean was thorough in inspecting, diagnosing, and addressing the leak in our pipes. I would recommend him to my mom.

  • Review 34 (2024-04-18 - Rating: 5)

    Mike Perez did a great job. Quite thorough and explained everything very well. I would definitely call Hero again for electrical work.

  • Review 35 (2023-07-05 - Rating: 5)

    Hero responded immediately when I asked for an electrician and sent someone out the next day to make an estimate. When the electricians came to do the work they had almost everything they needed on the truck. It turns out that electric ranges can have several different kinds of plugs but rather than just installing whatever kind of outlet they had on the truck they asked for the model number of the range so they could check and be sure to get it right. Also the baseboard heat radiator cover had a dent which is going to be switched out.Both men were very pleasant and careful not to track dirt in and cleaned up after themselves.

  • Review 36 (2023-09-03 - Rating: 5)

    The Hero call center was very professional and friendly. The electrician, David, was also very friendly & professional. David took care of our issue and helped me understand what the issue was. I’d definitely use them again next time.

  • Review 37 (2023-11-17 - Rating: 5)

    Ryan was very friendly and experienced. My house has a noise after use shower and Ryan said the pipes expanded and he did charge due to he did not fixed. Estimation fee is waiver.

  • Review 38 (2023-08-14 - Rating: 5)

    We had a pinhole leak on a Sunday evening, while Hero was not available that evening, they got us in first available afternoon on Monday. It could have been sooner but I requested later due to work. As it is I worked late and he waited for me. He was kind and patient, explained the root of the problem, which was our very old (1992 model) water softener, the steps to take and the options we had. He was able to fix the broken pipe just enough to get us by until Wednesday when he could replace our water softener and all the piping around it. It was a long process on Wednesday but he was kind the whole time.

  • Review 39 (2023-08-18 - Rating: 5)

    We were first time Hero users and will never use anyone else! Hero was communicative, punctual, professional, and thorough. Andrew was great at explaining what he was doing and talking through all options with us.

  • Review 40 (2023-08-31 - Rating: 5)

    Andrew came out to provide service on my AC unit. Found that my Schrader Valve was leaking and needed to be replaced. Andrew used his tools to assess where the issue generated. Andrew fixed the valve, placed dye and sealant in the system and refilled the refrigerant. Very happy with the service. Much appreciated!

  • Review 41 (2024-03-06 - Rating: 5)

    Schad was great! Friendly, on-time, and thoroughly checked what the problem might be with my dishwasher. Ive had excellent service with Hero. Thank you.

  • Review 42 (2024-01-29 - Rating: 5)

    Craig was very knowledgeable and friendly. Got my kitchen up and running again and alerted me to the fact that I actually needed more circuits running my kitchen then what I have currently, I digress….We had a good laugh over how we need less rappers and more electricians..🤭😆

  • Review 43 (2024-03-22 - Rating: 5)

    John and the young man he was training were both amazing! We we’re having plumbing issues and 2 other places didn’t even try to figure it out but hero worked until they could!

  • Review 44 (2023-10-03 - Rating: 5)

    Thank you, Hero, for the same-day service.Chad Priem came out and replaced both kitchen water valves. He was courteous and knowledgeable about what needed to be done. He did an excellent job. Kudos to you, Schad!

  • Review 45 (2023-11-29 - Rating: 5)

    Andrew was very knowledgeable about his work very friendly. Explained what was needed. I would recommend hero service to my family. Andrew was definitely great to work with.

  • Review 46 (2023-12-13 - Rating: 5)

    Great experience with the Hero team from scheduling to repair on the same day! Many thanks to Schad Priem for replacing our valve and for your expertise! We appreciate you! Happy Holidays!

  • Review 47 (2023-09-28 - Rating: 4)

    Our mini split system was not installed with sufficient refrigerant—a mistake on Hero’s part. But the technician they sent was dogged in his determination to find and fix the problem-which he did. Service is key to our loyalty!!

  • Review 48 (2023-09-18 - Rating: 5)

    I have nothing but good words to express my gratitude for Hero Home Services! They are thorough, respectful, honest, and affordable. They have serviced my water sewage line, A/C, and now furnace inspection. Nothing short of the best on the business!

  • Review 49 (2023-09-06 - Rating: 5)

    I had a great experience with Andrew. I had an issue with the furnace drain and he walked me through everything including fixing it. He was very nice and also allowed me to watch the process and talk through it as he worked.

  • Review 50 (2023-12-20 - Rating: 5)

    We have been very happy and thankful with all the services Hero has provided for our old furnace and are now going to purchase a new furnace thru them because they treated us so right. Thank you Hero!! Lisa & Mark Bizek

  • Review 51 (2023-08-02 - Rating: 5)

    This company is amazing! I was so excited they were available here in Southern Minnesota. Both James Winder and Garrett Addams were prompt and professional. They didnt try and sell me on services I didnt need. I would absolutely recommend this company to anyone who needs help!

  • Review 52 (2023-10-07 - Rating: 5)

    The technician, Schad, was punctual, took time to thoroughly diagnose the problem with the water softener, and offered suggestions for replacement equipment and the likely cost of it. I am very pleased with his politeness and friendliness.

  • Review 53 (2023-11-10 - Rating: 5)

    James was very thorough and explained everything well and was willing to sit through a quick wash cycle to make sure the drain was clear enough to handle the quantity and power of the water. I will definitely use Hero again.

  • Review 54 (2023-07-24 - Rating: 5)

    David was excellent! Walked me through what we should be finding and was able to help me figure the issue out. He also made some recommendations that I thought were good to know for the future. Would absolutely recommend. Thanks again!

  • Review 55 (2023-12-05 - Rating: 5)

    Ryan came within an hour of our first call, explained the charges and plan and then did the repair. It was quick and done well.

  • Review 56 (2023-08-16 - Rating: 5)

    Jon was very friendly, very knowledgeable, and considerate. He explained what was going on with my A/C what needed to be repaired and an estimate on the cost. I would like to use Jon again when that time comes up.

  • Review 57 (2023-11-06 - Rating: 5)

    Ryan showed up. Very professional. Gave me several options for correcting the issues we have. Work is planned for next spring. Learned a lot and was very happy with the service we received

  • Review 58 (2023-12-04 - Rating: 5)

    Thus company has always been courteous and friendly. They do a great job and take care of business! Andrew was just out here and he is always a delight!

  • Review 59 (2024-10-17 - Rating: 5)

    Nick was great. He has been here before and is always friendly and professional. He explained what was causing the problem and resolved it quickly. He also explained what the best furnace filter was and why I shouldnt use the one I have.

  • Review 60 (2024-02-08 - Rating: 5)

    Great service. Same day appointment. Schad was very nice and explained what the issue is and what needs to be done and the cost. Highly recommend.

  • Review 61 (2023-08-30 - Rating: 5)

    Totally positive experience. Craig and Dave helped bring my electrical into 2023. They answered all my questions. Craig arrived right on time at 7:00 a.m. Welcome to Southern Minnesota!

  • Review 62 (2023-09-26 - Rating: 5)

    My water faucet broke in the evening, called Hero person on phone very helpful set up appointment for next morning. Schad was onetime explained in detail what he was going to do, went over estimate in detail and was very professional.

  • Review 63 (2023-09-30 - Rating: 5)

    Andrew came out and looked at the A/C unit that wasn’t working properly. He thoroughly inspected the unit. Informed me what needed to be done. I appreciated the detail Andrew provided. Will have Hero back for further appointments. 👍

  • Review 64 (2023-08-25 - Rating: 5)

    The air conditioning doesn’t blow cold air during the hottest day, they sent a mechanic on the same day to check and repair my air conditioning system. Jerad explained very clearly to me what may cause the problem and the way to solve the problem. Jerad is very reliable and professional.

  • Review 65 (2023-06-22 - Rating: 5)

    Great service. I just moved into a home and wanted to have the ducts looked at to see if they needed to be cleaned. They were very honest in letting me know my ducts do not need to be cleaned. I’d highly recommend Hero!!

  • Review 66 (2024-05-24 - Rating: 5)

    Fixed within 5 minutes of arriving at my home then walked me through all questions I had he gave quotes for furture fixes

  • Review 67 (2023-08-08 - Rating: 5)

    James showed a great attitude and expertise. He went above and beyond to get the job done. I am truly happy with the service indeed.

  • Review 68 (2024-02-17 - Rating: 5)

    Justo was very thorough in testing my furnace and giving recommendations. He is very personable as well as professional.

  • Review 69 (2023-07-27 - Rating: 5)

    The technician was on time, very pleasant and knowledgeable of the plumbing situation. He took care of business and he was on his way. Thank you Schad Priem and Hero Plumbing!

  • Review 70 (2023-11-20 - Rating: 5)

    Hero sent Graig out for my electrical problem. He was very thorough and gave us some detailed solutions and prices.

  • Review 71 (2024-01-10 - Rating: 5)

    Hero was on time and did great work. My technician gave me all of the information I needed to make an informed choice about my home needs

  • Review 72 (2023-11-30 - Rating: 5)

    Someone give James W a raise! He listened well, explained everything clearly, and created an all-around perfect experience. We will absolutely be back!

  • Review 73 (2023-08-01 - Rating: 5)

    Dan is the man thank you for your quick expertise repair on my AC unit my dogs my wife and I appreciate your excellent service. When we buy new it will be you!!

  • Review 74 (2023-07-31 - Rating: 5)

    Moe was friendly and great to work with. Explained everything he was doing and got the A/C back up and running. I was a happy camper!

  • Review 75 (2023-12-31 - Rating: 5)

    Ryan was friendly, very knowledgeable, about his work. I would recommend Hero Plumbing to anyone.

  • Review 76 (2024-01-24 - Rating: 5)

    I purchased a 2 year old house and Justin came and explained, in detail, everything I wanted to know. Excellent representative of the company.

  • Review 77 (2024-10-18 - Rating: 5)

    Chris Jirak. 5 stars. Enough said

  • Review 78 (2023-12-21 - Rating: 5)

    Ryan was efficient and consistent with keeping in touch and getting our water heater put in within a timely manner

  • Review 79 (2024-05-20 - Rating: 5)

    John was fast and thorough! Im happy with the service.

  • Review 80 (2024-01-26 - Rating: 5)

    Schad was very nice and knowledgeable about my water heater. Highly recommend.

  • Review 81 (2023-07-26 - Rating: 5)

    Craig was great, he explained in detail everything that was going on. Gave me multiple different options in how to solve the issue at hand.

  • Review 82 (2023-08-01 - Rating: 5)

    Great service and theyre fast, a bit over priced but it was a quick, reliable, professional service. Ryan was very professional and personal as well.

  • Review 83 (2023-07-27 - Rating: 5)

    Very professional company did what they said what they would no surprises Fonta was as professional and explained everything give him a pat on the back and I will highly recommend your company 👍👍👍

  • Review 84 (2023-10-23 - Rating: 5)

    Water pipe leaking called Hero plumbing at 8:00 ,Shad was there at 9:00 AM replaced pipe and was gone by 9:45 am .Very polite and informed, still cant believe service

  • Review 85 (2024-01-10 - Rating: 5)

    Schad was very friendly and new what he was talking about. Done super fast and good work.

  • Review 86 (2024-04-04 - Rating: 5)

    Bill did a great job on solving our water softener issues

  • Review 87 (2024-04-05 - Rating: 5)

    Tech was friendly polite and very helpful. 😀 thank you for your service.

  • Review 88 (2023-08-14 - Rating: 5)

    Best service and service rep I ever had since I moved to Rochester Minnesota, will definitely be using them again!

  • Review 89 (2024-03-25 - Rating: 5)

    Very friendly, knowledgeable and explained things well. Will use them again

  • Review 90 (2023-11-30 - Rating: 5)

    Denzel was very professional and did a great job for us! thank you

  • Review 91 (2024-05-22 - Rating: 5)

    John was very professional explained things very well.

  • Review 92 (2023-08-31 - Rating: 5)

    Technician that came out was kind, professional, knowledgeable, and quick to repair my ac unit.

  • Review 93 (2023-08-25 - Rating: 5)

    Jared was a fantastic rep that helped explain everything thoroughly. Can’t recommend these guys enough!

  • Review 94 (2024-03-25 - Rating: 5)

    Justin was thorough and helpful. He made sure any questions I had were answered. He also recommended a couple things I hadnt thought of. Im always satisfied with all the Heros that have helped me out! Thank you!!

  • Review 95 (2024-05-23 - Rating: 5)

    Schad Priem was awesome. What an asset to the company dont ever lose this guy!!

  • Review 96 (2024-02-01 - Rating: 5)

    Craig was our electrician for moving our electric box to another room and adding several outlets to our garage and home. He was very knowledgeable and explained everything well. He had a great team helping him. Rochester has very strict inspectors and he was patient and tolerate with their process. I would use him again!

  • Review 97 (2023-10-06 - Rating: 5)

    Ryan explained everything I needed to know about installing a sink in my garage.

  • Review 98 (2023-06-29 - Rating: 5)

    Truly a pleasure to work with, staff is friendly and professional, really knows their stuff. Would strongly recommend!

  • Review 99 (2024-01-15 - Rating: 5)

    Timely, professional, and outstanding service getting my tankless water heater running again!

  • Review 100 (2023-11-14 - Rating: 5)

    Very reliable and is going to stay my go to company when i need maintenance done!!

  • Review 101 (2023-11-07 - Rating: 5)

    Hero sent James Winder out for my homes plumbing issue. He was incredibly knowledgeable, personable and went above and beyond during the service of my home. I couldn’t be more happy with how smooth the process was and the level of communication James relayed to me during the entire service. Can’t recommend them enough if all their technicians are like James you’re in good hands.

  • Review 102 (2023-10-03 - Rating: 5)

    First time working with Hero for my furnace issues and I will definitely not go anywhere else. Andrew did such a great job cleaning my furnace and diagnosing the issue. After the issue was found, he walked me through the steps needed to heat my house this winter. Im very grateful and pleased with the service Andrew and the company Hero provided. I would recommend anyone needing any issue fixed with plumbing, heating and cooling to give Hero a call. They wont disappoint.

  • Review 103 (2024-04-03 - Rating: 5)

    The call/appointment went as planned. Your rep Damion did a very good job and explained/showed the results of the cleaning Would recommend your service to others.

  • Review 104 (2024-01-09 - Rating: 5)

    My furnace was only getting up to 50 degrees on a cold 🥶 MN day. Justin arrived within 2 hours of my call and was truly my HERO.Very professional and explained everything he was going to do. I can not thank you enough for getting my furnace back up and running!!!

  • Review 105 (2023-06-27 - Rating: 5)

    The man that can to my house was extremely nice and helpful did a great job

  • Review 106 (2024-05-08 - Rating: 5)

    John was great a lot of helpful info and did an awesome job.highly recommend

  • Review 107 (2023-09-03 - Rating: 5)

    Service guys Craig and Dave were top notch!

  • Review 108 (2023-12-18 - Rating: 5)

    James was knowledgeable and answered all of our questions. Our project was well done. The whole experience was timely and thorough.

  • Review 109 (2023-07-05 - Rating: 5)

    James came in first thing in the morning and got right to work on figuring out what was blocking my main drain. It took about 3 hours of hard work to get all the roots out and he even had the courtesy to pretend the AWFUL smell didn’t bother him 🤣 He found a current promotion that would keep my price low, and even cleaned up the best he could by bringing in his own hose and towels to tidy up. (Mind you, the mess was NOT his—he walked into a disaster zone!) From the initial connection after scheduling online to the final goodbye where James ensured that I felt good about the work he had done and didn’t have any questions, Hero was professional, trustworthy, and easy. They’re new to Rochester (but not new to Minnesota) and are working hard to earn the trust of residents here—I’d definitely recommend!

  • Review 110 (2024-01-29 - Rating: 5)

    Very professional and knowledgeable. Great to work with.

  • Review 111 (2023-07-11 - Rating: 5)

    Incredibly personable. Ill happily call them for anything else electrical

  • Review 112 (2023-12-18 - Rating: 5)

    Schad was someone who I would request again. He was knowledgeable, efficient, and he explained what & why he provided the service to our water softener and furnace that he did…I will definitely recommend HERO to my friends.

  • Review 113 (2023-08-18 - Rating: 5)

    Schad came out first thing in the morning for what I thought would be a simple water softener swap. Unfortunately that was not the case, and Schad went above and beyond trying everything he could to make the existing system work. He provided excellent before, during and after photos during his visit to my home and would address any and all questions I had for him. He will definitely have my business moving forward for any and all plumbing needs I have!

  • Review 114 (2023-11-16 - Rating: 5)

    Very knowledgeable down to earth, not pushy. Understood what was wrong came up with a plan and work the problem.

  • Review 115 (2024-04-11 - Rating: 5)

    Ignore first postWe had Justin he gets 5 out of 5.

  • Review 116 (2023-10-19 - Rating: 5)

    Ryan was so helpful, and knowledgeable. Helped us more ways than we were expecting! We will be long time customers for sure!

  • Review 117 (2023-10-25 - Rating: 5)

    Craig did an excellent job. Solve my problem same day. Explained everything!

  • Review 118 (2023-10-05 - Rating: 5)

    I had a good experience. Craig was polite, professional and informative. I would use their services again

  • Review 119 (2024-05-09 - Rating: 5)

    Very knowledgeable plus fast service!

  • Review 120 (2023-11-29 - Rating: 5)

    Excellent service and a great technician. Andrew. Thank you I

  • Review 121 (2023-08-16 - Rating: 5)

    Moe R went above and beyond to get our AC back and running. Very personable and helpful in providing me options.

  • Review 122 (2023-08-23 - Rating: 5)

    Very knowledgeable, personable, and respectful. Very reasonably priced, will only use Hero moving forward.

  • Review 123 (2023-08-25 - Rating: 5)

    Great work!!! On time and great communication.

  • Review 124 (2023-10-17 - Rating: 5)

    The technician Andrew was top notched!

  • Review 125 (2024-03-15 - Rating: 5)

    Fast, professional and courteous service.

  • Review 126 (2023-11-24 - Rating: 5)

    Very Punctual and Professional

  • Review 127 (2024-01-03 - Rating: 5)

    Great experience!

  • Review 128 (2023-11-27 - Rating: 5)

    Great service

  • Review 129 (2023-10-30 - Rating: 5)

    Excellent experience

Similar Organizations