Roto-Rooter Plumbing & Water Cleanup

Located in Rochester, New York

Address: 1200 Buffalo Rd, Rochester, NY 14624, United States

Phone: +1 585-343-7185

Rating: 4.8

Services

On-site services
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-24 - Rating: 5)
Nik and Dom were exceptional! The issue was handled with haste and accuracy to detail. They left the house cleaner than they found it, and not only addressed our core pump issue, but were also kind enough to give us some money saving guidance for prevention and care. Thank you for taking care of my family and home guys! Before and after shows how clean they were in my house!

Review 2 (2024-08-26 - Rating: 5)
After my wife and I had a water damage emergency, Roto Rooter had someone assess the damage and setup dehumidifiers in hours. Thanks to Andrew for helping us take action in an emergency, and to Bradley and Vadym for thoroughly taking care of our home.

Review 3 (2024-12-26 - Rating: 5)
Our sump pump in the basement on Xmas Eve failed due to ice in the drainage line which caused water backup into our basement - we called roto-rooter and they were there within a few hours and they worked fast and was able to clear out the ice in the line, replaced pump and got all the water out within a few hours. They all came back the day after Xmas and they were GREAT at cleaning everything up, removed all damaged materials. We could not be any happier with their professional and courteous manner - so glad we called Roto-rooter. Thanks so much!

Review 4 (2024-12-30 - Rating: 5)
Vadym and Bradley were great! They were very professional, worked fast and nice! They did an awesome job on cleaning the water damage and sewage up in our basement. I would definitely recommend them to anyone.

Review 5 (2024-11-20 - Rating: 5)
We had Nik #264 and he was polite and courteous about our main drain clog efficiently resolved the problem and educated me about general plumbing before during and after he was working. Left me with some tips on how to keep my plumbing in good shape. Couldnt be happier with his service and knowledge. Also he made sure to clean and disinfect everything prior to leaving.

Review 6 (2024-12-11 - Rating: 5)
Roto-Rooter Has been fantastic to work with! The individuals who worked on my basement were professional, friendly, efficient, and effective. I am very pleased with the service that they have provided. Thank you Vadym and Bradley!

Review 7 (2024-11-15 - Rating: 5)
Bradley and Vadym did a great job cleaning and disinfecting our basement when we had a minor sewage overflow.They were very nice and professional. They showed us everything that was wet and had us decide to disinfector dispose of the items. They moved the dry items with care and disinfected everything including the basement floor.

Review 8 (2024-12-18 - Rating: 5)
Roto-Rooter did a great job coming in and taking care of some water damage we had. They cleaned up afterwards. They wore booties so as not to ruin our floors, they laid down mats on the carpeted stairs so that our carpet was not ruined from walking in and out with wet feet. They were in and out in only a few hours. They saved materials they didn’t think needed to be replaced, saving us money. They let us know they were on their way so we were not unprepared. Mike, Vadym, and Bradley were very polite. Would recommend.

Review 9 (2024-11-26 - Rating: 5)
Great customer service. Basement flooded and we needed a plumber asap. Dominic was professional and effective in addressing broken pipes and wrecked threads on our water heater. Andrew looked out for our familys best interest with guidance around cleaning up/ mitigation services. Bradley and Vadym were super professional and helpful. All around, I would absolutely recommend Roto Rooter services.

Review 10 (2024-10-23 - Rating: 5)
We called Roto-Rooter when our regular plumber failed to unclog a main drain line under our house. Literally 20 minutes later Nik A was at our house and he fixed the problem! For some reason I had assumed, being a franchise, that Roto-Rooter would be expensive, but the prices were so reasonable, and Nik said they would only charge us if they were able to fix the problem. They came out after hours and it ended up costing less than 2 other estimates we got. I would not hesitate to call them again if I need to!

Review 11 (2024-11-26 - Rating: 5)
Ryan, Tech #236 was absolutely amazing. I had issues with water back up in my basement. He fixed the issue and was just so helpful. He answered all of my questions. He took pride in his work. If I ever have to call Rotorooter again, Im requesting Ryan.

Review 12 (2024-08-31 - Rating: 5)
Dominic was very professional. He was very knowledgeable and assessed what needed to be fixed. He was courteous and friendly. He did a wonderful job in repairing the shower faucets in the bathroom. This is the second time, we utilized Roto Rooter services, and have already recommended this company to others. Thank you Dominic & Roto Rooter

Review 13 (2024-10-07 - Rating: 5)
Had a very positive experience with Roto Rooter for a very unexpected emergency plumbing issue. They were prompt and thorough, always keeping us in the loop with what they were doing and how long it would take. Every representative from beginning to end (plumbing to clean-up) was friendly, helpful and knowledgable. Butch, Vadym and Bradley and Andy were the best crew and easy to work with. Highly recommend!

Review 14 (2024-09-24 - Rating: 5)
We recently had a water line leak that soaked through a ceiling and we knew from a prior experience to call Roto Rooter right away. James was at the house within 30 minutes walking us through the entire process, helping get our insurance claim started, and he was super responsive to follow up questions after the initial evaluation. Bradley and Vadym handled the cleanup process, removing part of our ceiling and wall, carefully moving things out of the way, covering everything in plastic, and neatly setting up the equipment to dry everything out. They were fast, polite, and left the area super clean! Great job Roto Rooter!

Review 15 (2024-10-04 - Rating: 5)
As always Roto Rooter was quick and awesome. They took care of my clogged drain line on a Sunday evening. We used their cleanup service as well. Andy and his team were very friendly, helpful, & professional. We highly recommend Roto Rooter!

Review 16 (2024-10-01 - Rating: 5)
Had a complete backup in the main line. This was my first time having to call a plumber and do to the reviews I chose Roto-Rooter. Dom and Nik came and were extremely knowledgeable, personable, fixed the issue, and gave great advice for future care/possible repairs without pushing unnecessary fixes. Would 100% recommend.

Review 17 (2024-11-25 - Rating: 5)
Ryan tech236 was amazing at my apt he did an amazing job cleaned up and was sooo accomodating I appreciated him soo much. He cleaned up after himself and left no mess. He was very polite and went out of his way doing the great job he did! Thank you!

Review 18 (2024-10-22 - Rating: 5)
At noon I went down to my basement to see water and sewage gushing up through the drain in my basement floor. My husband and I were crushed. We thought we would lose everything we stored there and had no idea what to do. We called Roto Rooter and by 1:00 (less than an hour!) Nik was clearing the blockage and Andy was patiently and knowledgeably walking me through the process. Nik was so thorough! He showed us with a camera what the pipe looked like and why we had a root problem. Once the blockage was cleared, Bradley and Vadym came in and did a very thorough cleanup. They moved, discarded, cleaned, and sanitized everything! Bradley explained each step of the process.All for of these gentlemen were skilled and professional. Rotor Rooter has a customer for life!

Review 19 (2024-08-01 - Rating: 5)
Bradley, and Mike, did a fantastic job for me. They came and did a water cleanup service in my basement. They were professional and courteous. Very organized operation.My basement is now clean and dry.Thanks to Roto Rooter’s competent team: Bradley and Mike.

Review 20 (2024-10-16 - Rating: 5)
Ryan was very professional he went over everything he was doing in details. After the work was completed Ryan ask were there any questions and made sure everything was clean before he left. I would definitely refer someone to Roto-Rooter and make sure you ask for Ryan for assistance.

Review 21 (2024-08-16 - Rating: 5)
Andy, Mike, John, Bradley, Vadym, Chris and everyone from Roto Rooter have been fabulous to us concerning our wet basement and drainage occurrence! They showed up right away, helped us quickly determine the problem and guided us in handling it the easiest, most effective and cost efficient way possible. Their service is outstanding and Im so grateful we called them! We would give 10 stars if we could! A big THANK YOU to all of you, and especially Andy who seemed to coordinate the whole process ensuring everything goes smoothly! :)

Review 22 (2024-07-19 - Rating: 5)
We noticed a water leak late on a Friday. Called the office on Saturday and was immediately set up with a consultation on Sunday. The entire team was not only incredibly knowledgeable but also attentive. They took care of dealing with the insurance company and made sure everything was documented appropriately for the claim. The plumber diagnosed our issue in under 10 minutes and the demolition team had the entire area that had water damage ripped out and set up to dry within two hours. Since then they have checked in daily. Can not say enough great things about this company and will never choose anyone but them moving forward.

Review 23 (2024-09-11 - Rating: 5)
Very good experience. Nik and Dom on 9/11, explained everything and the work was completed in a short time. Their work has stopped the problem. I have used Roto Rooter for problems right along and they always leave me more than satisfied.

Review 24 (2024-12-06 - Rating: 5)
Efficient and excellent work, got the job done in a timely professional manner. Very polite and considerate of my home and their work space. Highly recommended!

Review 25 (2024-10-22 - Rating: 5)
As a restaurant owner, I know firsthand the importance of good customer service, and we had been facing some plumbing issues. We were pleasantly surprised by Niks ability to resolve the problem with great expertise, efficiency, and an outstanding personality. Nik made the entire experience smooth and comfortable! A 10/10 for Nik!

Review 26 (2024-10-07 - Rating: 5)
Roto-Rooter has always been extremely professional and reasonably priced. They are my go to for any of my Plumbing needs. Nik was great.

Review 27 (2024-09-07 - Rating: 5)
Kyle was absolutely incredible! He was so knowledgeable and thorough! His customer service skills and interactions brought relief to an extremely stressful situation. Thank you so much again for your help!!

Review 28 (2024-05-09 - Rating: 5)
10/10- Overall. Andy was very nice and got me in quick then I’ve had the pleasure of working with John and Bradley and they were phenomenal! Then Dominic and Tim and they were very communicative and great.My experience has been great so far. They all were very punctual with timing, very communicative and the mess from John and Brad was very minimal considering the work that they do. They cleaned up after themselves and overall did a nice job.

Review 29 (2024-11-12 - Rating: 5)
Vadym and Bradley did a great job cleaning up the water damage in our bathroom and basement. They explained everything they were doing and gave me confidence in knowing it was being done correctly. Thank you guys!

Review 30 (2024-07-09 - Rating: 5)
Having plumbing problems can be a very stressful time, especially when you cant use the shower, sinks and toilet..Roto-Rooter was recommended by a co-worker so I decided to give them a call..after explaining the plumbing issue I was having, Roto-Rooter quoted me a price that I felt was more than fair!! the plumbing tech that came out to the house was Kyle..I cant say enough good things about Kyle,what a professional he was!! he resolved the plumbing issue I was having and thoroughly cleaned everything up afterwards..A+ for Roto-Rooter and Kyle will definitely use them again in the future! TY!

Review 31 (2024-07-23 - Rating: 5)
I had Ryan working on the kitchen sink and on the driveway drain and he did a great job. Besides being knowledge he is super friendly.It was a pleasure having him working for us!

Review 32 (2024-08-16 - Rating: 5)
Kyle went above and beyond with everything. Fixing the issue and even documenting everything to prevent in the future. Amazing customer service! Would recommend 100/10 times!

Review 33 (2024-07-11 - Rating: 5)
Anytime I have plumbing issues and/or concerns, I reach out to Roto Rooter/Gates. I recently had a small leak issue, and I just want to say: DOMINIC is truely an ASSET to the Company (hes very thorough & knowledgeable)! If I could give him10 STARS..I would! I first met him, when hewas training with Tim (they came to address a draining issue at my moms house). BOTH of them were very helpfulprofessional & knowledgeable! Ill ALWAYSuse their services! Thumbs Up!!!

Review 34 (2024-06-10 - Rating: 5)
I am head of maintenance at Hilton East Assisted, Living, Community. And we had to use ROTO ROOTER a couple times for plumbing issues. I am completely satisfied with their work. They are very knowledgeable and efficient. I recommend this company to anybody with plumbing issues or need water cleanup. Special thanks to Kyle. One of the best workers out there.

Review 35 (2024-06-20 - Rating: 5)
Today I had a blocked drain and called several plumbers. Roto rooters came out within 1 hour and the gentlemen worked really hard to unblock my drain. I am very pleased with his service and he was very very helpful with his advice. Thank you sovmuch

Review 36 (2024-10-01 - Rating: 5)
Brad and Vadym did an excellent job. They were very thorough and kept us updated throughout the whole process.

Review 37 (2024-12-30 - Rating: 5)
Vadym, Andy,Mark, and Bradley all did a awesome job! For real! Somebody give these men a raise!!

Review 38 (2024-10-17 - Rating: 5)
Nik arrived on time and completed the work with care and expertise. He took no shortcuts and left the area cleaner than when he arrived!

Review 39 (2024-06-06 - Rating: 5)
I called roto-rooter this morning after trying to get my toilet to flush. Toilet water coming up in shower and water starting to flood the basement. They responded so quickly , I couldnt believe they were here. Terry and Nick did an awesome job. They were friendly, professional and thorough. They did their job with excellence and enthusiasm.I really appreciate them.Thank You Roto-Rooter for sending these guys to help me.Thanks Terry and Nick!!Flo Stallings

Review 40 (2024-06-27 - Rating: 5)
The people at Roto-Rooter were very helpful in fixing a major plumbing problem at home. They explained each step to me and met with me a number of times.CW

Review 41 (2024-06-14 - Rating: 5)
Thank you to Andy,Keith,John,Mike,Vadym and Bradley. Our hot water tank failed in the middle of the night and flooded the basement. Roto-Rooter was here with in the hour. Keith was here first and immediately did his assessment. Gave us an estimate and helped my daughter choose a replacement. Andy came next, he helped and explained to us what to do and assured us that he will be here to help us all the way. He was amazing!John, Mike, Vadym and Bradley were so amazing in cleaning and keeping the basement dry. When I asked what can I do to help they told me to go upstairs and relax!!! Wow!!!. From the bottom of my heart I say Thank you so very much for the help, guidance, support and the professionalism.

Review 42 (2024-02-04 - Rating: 5)
This is the 2nd time I have used Roto Rooter and once again I am beyond happy with the job they did!! Woke up to a flooded basement, James came out to assess the damage, friendly, informative, and immediately put my mind at ease with what needed to be done. John and Bradley came out the following day, cleaned, sanitized and set up the equipment. These gentleman had put in a very long and I’m sure tiring week already with all of the flooding calls, but were prompt, efficient, and very helpful.I easily give them five stars ⭐️ And would highly recommend their services. You won’t be disappointed!!

Review 43 (2024-04-15 - Rating: 5)
Despite the stress of having a major plumbing issue, everyone at Roto-Rooter was so wonderful to work with! From Mark who came out and did the repairs to the plumbing, to James who helped me file my claim and figure out what sort of restoration needed to be done, all the way to John and Bradley who did the restoration.Everyone was understanding and respectful, they all answered my questions (even the ones I thought were silly), and I am honestly so amazed at how quickly everything was sorted out.There was a sudden leak in my home which caused damage from below my bathtub/shower into my basement. Im a first time home owner, I have been in this home for 2 years and have never had to have plumbing issues fixed, nor filed a claim on my home insurance. The restoration entailed removal of ceiling tiles, testing of the rafters, walls, and floor of the affected room, removal of ruined furniture, and cleanup and sanitization. In addition, dehumidifiers and heaters were set up to dry out the affected room. The leak was discovered and fixed Thursday, the cleanup plan was made and put into effect Friday, and then today (Monday 4/15) John and Bradley returned to test the room, retrieve their equipment, and sanitize the basement once more.Im extremely happy with my service, and I will be recommending Roto-Rooter to anyone in need of their services in the future! Thank you all!

Review 44 (2019-10-25 - Rating: 5)
My father-in-law had a plugged sewer drain that prevented him from using any of the plumbing in the house. This kind of problem is a real pain for anyone, but my father-in-law is suffering from end stage throat cancer with only a few weeks to live. We called roto-rooter, and them came by the same day and opened the line, but informed us there were roots in the line and the pipe needed replacing. They showed me the entire length of the sewer line from the house to the street using a remote camera (fantastic tech), so I could see for myself exactly what needed to be done. The temporary fix worked and the line remained open for the few days before the diggers came by to do their thing. They completed the whole job in about 6 hours and left the place cleaner than they found it. Because I had seen the whole length of sewer pipe during the first visit, I knew I had a complete repair. The cost of the repair was in the thousands, but about 1/2 of what I had expected. The workmen fixed not only the sewer, but also relieved some of the angst from my father-in-law, who has plenty of other reasons for stress. Thank you Mike, Matt, and Chad.

Review 45 (2025-01-03 - Rating: 5)
The plumbing pros. James & the team were super responsive in helping us when we arrived home at 1am after cross country flights to find our subpump had failed. Id definitely recommend the Roto Rooter Rochester team.

Review 46 (2024-03-21 - Rating: 5)
I had Roto-Rooter install a new vanity in our bathroom, it took Keith two hours to install. I was very pleased with the job . The estimate was 1/3 of the other plumbers. I would keep them in mind if i needed anymore plumbing work. Keith was pleasant and knowledgeable.

Review 47 (2023-12-22 - Rating: 5)
Day before company for Christmas and called Roto Rooter at 11 pm with a clogged sewer drain. They arrived within an hour and Kyle could not be more pleasant or knowledgeable. He did an excellent job and turned a disaster into a stress free experience. I would definitely use their services again. Thanks Kyle!!

Review 48 (2024-04-27 - Rating: 5)
Roto-Rooter came to our rescue, with Doug and Keith arriving in less than an hour.The following day, Mike, John, Vadym, and Bradley arrived on time, and they were highly diligent. I was grateful for their professionalism and patience, and I would highly recommend them.

Review 49 (2024-07-18 - Rating: 5)
The guys that came to do the plumbing work were very considerate and professional. Everything they did was when they said theyd be there, and done well. GREAT service.

Review 50 (2024-01-29 - Rating: 5)
What a mess with blockage causing sewage in basement. Root-Rooter crew came in. Tim was great. He didn’t quit until he had unplugged the pipe. Great personality too. Andrew Ramirez , clean up manager, helped me with claim and was here to talk to State Farm when they called me. It was great to have some one there to answer questions regarding this mess. He was great! Clean up crew, what can I say but GREAT JOB!! Love them all!!! Thank you so much!!

Review 51 (2024-10-21 - Rating: 5)
The service was quickly completed and they arrived within the requested time. Highly recommend for emergencies as we always use them.

Review 52 (2024-01-23 - Rating: 5)
Amazing from Start to finish. We had water coming into our kitchen from the upstairs tub. Everyone from the water damage team to the plumber Jacob were all amazing and very patient with my wife and I. They turned a situation that was bad for new homeowners into a learning moment, and we are truly grateful for everyone that were involved. Just great service. Thank you so much

Review 53 (2024-12-09 - Rating: 5)
Andy and the crew did a very professional job they worked hard all of them I appreciate what they did and thank you

Review 54 (2024-10-24 - Rating: 5)
Nik was great! Very professional and skilled! I highly recommend him and Roto-Rooter!

Review 55 (2023-07-22 - Rating: 5)
The tech (Kyle) was professional, thorough, informative, and very patient. I really appreciate all of his work and getting our issue resolved. The scheduling staff was superb! Working with our schedule to make sure that we can get the situation rectified as soon as possible was top-notch and we are truly grateful to the staff from Roto-Rooter! I highly recommend this team. The pricing and work Im sure are difficult to beat! We are very satisfied!

Review 56 (2024-04-22 - Rating: 5)
Called Roto Rooter, Buffalo Rd late Friday afternoon for an emergency service call at a property I manage and they were able to schedule for the same day. Keith came out that evening and was able to remedy the problem during that visit for less than I paid a different plumber two days earlier who WASNT successful. Kudos to Keith and his exceptional service. Roto-Rooter should do all possible to retain him as long as possible.

Review 57 (2024-09-11 - Rating: 5)
Very professional, got the job done ! Happy to have hired Rotor Rooter ! I would recommend and I give u 5 stars !!

Review 58 (2016-09-14 - Rating: 5)
It was the first night in my new house and an unbelievable plumbing catastrophe happened. It couldnt have been more stressful for me. Jack was friendly, professional, understanding, and great at his job. He even called later to see if everything was still working. I will definitely call roto-rooter back for any plumbing issues... but hopefully there wont be any more. Lol.

Review 59 (2023-12-02 - Rating: 5)
There is a reason this company has been in business so long. When every company I called in Rochester could not schedule until Monday--Roto-Rooter sent a plumber on Saturday--and the man arrived ahead of schedule on top of that. The work was worth every penny. When RR says 24/7 they mean it. Also, they do not charge a service fee for estimates. I dont see a reason to call a different plumbing company from now on. It was a pleasure to receive prompt, courteous, professional customer service as well. They are an old company with staying power.

Review 60 (2024-07-18 - Rating: 5)
We had water backing up in the basement from a blockage in a lateral sewer pipe. It caused our basement to flood with some gross water. Mike, John, and Bradley came in and cleaned out all of the trash and debris from the water damage. Cleaned and sanitized the floor and left the house very clean and in much better condition than it was in before. I would recommend them to anyone who needs to have this done. It’s not pleasant but they worked quickly and efficiently. Thank you for taking great care of my home!

Review 61 (2024-02-26 - Rating: 5)
Andrew Ramirez came right out and thoroughly inspected and communicated everything. We are also dealing with working with our homeowners and he gave us peace of mind! He was very kind and personable and really went above and beyond. Everything after has been seamless in a really stressful situation! Thank you so much!

Review 62 (2024-07-19 - Rating: 5)
Keith was amazing! He was very courteous and efficient thank you so much for replacing my mother’s pipe!!

Review 63 (2024-04-10 - Rating: 5)
Roto rooter guys helped install toilets, vanity, water line and faucets. They did an excellent job and price much more reasonable than a private plumber. Highly recommend!

Review 64 (2024-02-14 - Rating: 5)
My serviceman, Kyle, was excellent from beginning to end. He was persistent in clearing one drain in particular which seemed to be the most problematic, until the line was clear of debris. In the end all drains were open and the water was flowing freely. He was also very neat, and he cleaned up thoroughly. He was polite, and thorough in explaining the problems he encountered. Thank you, Kyle, and Roto-Router!

Review 65 (2024-09-13 - Rating: 5)
Agree with Chris Alejo - same story with my house - Andrew, Dominic, Bradley and Vadym did a great job

Review 66 (2024-10-25 - Rating: 5)
Nik was great! Provided steps on what exactly he was going to do. Answered any questions I had.

Review 67 (2024-04-25 - Rating: 5)
Mike, Andrew, Vadym, John, and Bradley. did an outstanding job, they made my basement look Brand New, I would recommend Roto Rooter to all my friends and Family. I Cant thank them enough! You can be my team anytime something bad Happen!

Review 68 (2023-12-17 - Rating: 5)
James, Bradley and team were outstanding! They assessed a water emergency on a Saturday night and were calm, confident and knowledgeable despite the amount of damage. They showed back up Sunday morning and worked diligently all day to make sure the job was done right. Highly recommend!

Review 69 (2023-04-25 - Rating: 5)
These two guys that came in and cleaned up the basement were unbelievable!! They never took a break and worked from 9:30 am to 5:00 PM and did an amazing job! They even cut a piece of wood to help my broken landing going down to the basement so they could get in and out without falling through!! They went way above and beyond and were so kind and courteous! I couldn’t have asked for better service! Even the guy that came yesterday to set up this clean out was so kind and helpful getting me through the insurance call and was again. So nice and respectful. This is a very service oriented company in terms of going above and beyond for the client. You don’t see this kind of work much anymore but these guys rock!!! Thank you so much Roto rooter!!

Review 70 (2024-08-14 - Rating: 5)
Outstanding service!!!Dominic came to fix the rocking toilet. He was patient and explained everything. He was respectful and cleaned up everything. Thank you for excellent service again!!!

Review 71 (2023-08-16 - Rating: 5)
Definitely recommend! Roto-Rooter was able to come help me same-day, and even got me into an earlier slot. Keith was friendly, professional, and gave me a very quick diagnosis of the problem. He then thoroughly explained my options and the costs, and gave me solid advice. Thank you, Keith! I will absolutely call Roto-Rooter for future plumbing needs.

Review 72 (2024-06-25 - Rating: 5)
Keith did an amazing job, reasonable price and quick and easy. Installed our new faucet and replaced our fill valve in our toilet

Review 73 (2023-08-03 - Rating: 5)
We called with an emergency plumbing issue that ended up becoming a bigger problem than we thought. Every person who worked with us was professional, knowledgeable, and kind. They walked us through the process of fixing the water damage and helped us submit everything to our insurance. I was so overwhelmed by this issue, but working with Roto Rooter was such a blessing. I am so grateful for all they have done and are continuing to help us with! I will be recommending them to anyone who will hear me.

Review 74 (2024-06-10 - Rating: 5)
James and Mike were great. Informative but not pushy, walked us through pros and cons, and were timely and communicative. Would recommend and would use them again

Review 75 (2024-02-05 - Rating: 5)
Tim and His apprentice came and made quick work of a drain blockage that we have been having issues with since August. They were courteous, professional and all around good people. Would definitely go with them again in the future.

Review 76 (2023-12-08 - Rating: 5)
Cannot speak highly enough of this company and crew. What was a nightmare at midnight on a Saturday was treated and cleaned by Thursday.The crew came out immediately to fix a burst hose that flooded my kitchen and basement. The next day, the water mitigation team came out to assess the extent of the damage, by Monday, demo was completed and water damage mitigation was underway.The crew returned daily to check on the progress and measure saturation levels, excellent communication throughout the entire process and they worked to fit my schedule.Hopefully, I dont have another plumbing emergency, but if I do, they are the only company that I would call.They took the stress out of a stressful situation. I cant thank them enough.

Review 77 (2023-03-14 - Rating: 5)
Keith is a very highly trained, experienced plumber and it shows not only in his customer service, but in his repair quality. He was on time, clean, quick, honest and genuine. He came in, diagnosed the problem, gave an estimate, retrieved the parts and not only replaced my sump pump but also the pipe connecting it that was leaking that I hadnt noticed! I would highly recommend Keith and his expertise to anyone. Not only Keith, but all of the Roto Rooter plumbers and techs have been professional and clean in all of my experiences with them. Thank you once again for a wonderful service!

Review 78 (2024-08-22 - Rating: 5)
Bradley and Vadym, the Sanitation Team for Rotorooter, were professional and excellent this morning.

Review 79 (2023-08-23 - Rating: 5)
Woke up to my water heater leaking. Called in the morning and they worked me in at the end of their day so we could again have hot water. The owner was one of the people that came out which I was impressed with. Scott, Shawn, and Jeff replaced the water heater and did a great job. No hesitation is recommending them to anyone

Review 80 (2023-03-22 - Rating: 5)
Main backed up last evening flooding our downstairs bathroom with sewage, debris and water. James arrived quickly(9pm) and assessed the situation. He was very professional, patient and thorough. He walked us through all steps of the process including contact of the insurance company. The plumber, Jake arrived a while later and easily unclogged the main in a short time frame. This provided us with total use of our home again. Early the next morning, Jeff and Logan arrived for clean up and to disinfect. Spotless work! This process only took about 2.5 hours. And theyll be back to monitor the area over the next few days for drying and overall disinfection.Honestly, we couldnt have asked for better people to do this work. Never expected this to be handled so quickly. Lousy situation but wonderful service! Highly recommend!

Review 81 (2024-01-15 - Rating: 5)
Swift, professional and expert plumbing/demo/sanitizing service when we desperately needed it. Day or night emergency services were provided to get us back to living conditions in our home as quickly as possible. All questions I had were answered knowledgeably and and confidently. Thorough work was done to make sure that nothing was overlooked or messed in the process.

Review 82 (2023-03-22 - Rating: 5)
Roto rooter was amazing! From the salesman James, to Jacob the plumber to the clean-up team of Jeff and Logan. They were polite and very helpful with information and working with the insurance company. They worked late at night to restore our water then early the next morning to clean up the mess.I would highly recommend this company.

Review 83 (2023-03-24 - Rating: 5)
Always reliable! Very courteous very clean and thorough!!! I will always use Rotor Rooter! Ryan who has helped me out is a true gentleman and an excellent mechanic he knows is job!!! I will request him always! And the cleaning crew did a fantastic job after!! Thank you all so much!! One very satisfied customer!!

Review 84 (2023-06-06 - Rating: 5)
We were out of town when our sewer backed up. Luckily, we had had a friend staying at the house to let us know. We called roto rooter, they were there within an hour to clean it up. Then we spoke to James V. who helped me get through the insurance and sanitizing steps. He quoted me a price, and came in below the quote. He stayed in constant contact with me throughout that day, providing hourly updates, even after we got home- he was awseome !!!Adam and Brad did a fantastic job, I would totally recommend calling roto rooter for any issues you may have!

Review 85 (2023-09-25 - Rating: 5)
Charles (Butch) came on a Saturday morning to take a look at an issue with our washing machine backing up in a bathtub and toilet. He was able to come early and was extremely personable. He helped move some boxes when looking for an access point and explained things to me as he went (which I really appreciated as a new home owner). He gave me a quote to clear the pipes and even though I agreed to it, he continued to run water and test if the pipes were actually still blocked. In the end, the blockage must have cleared itself as the issue did not reoccur. Butch could have EASILY taken advantage and charged me but was honest about there no longer being an issue. I wish I could request Butch everytime. Not only did he give me piece of mind, he also gave me a lot of knowledge and kept me laughing the whole time. THANK YOU SO MUCH BUTCH!

Review 86 (2020-02-27 - Rating: 5)
We had our experience with roto rooter and it was great from start to finish. We had Andy for our mitigation, and he was exceptional. He did everything in his power to make sure things were going to be taken care of. Next we had jack as our plumber and he was amazing as well. He was very professional, great with our pups and I knew the problem was taken care of when he left. And then we had mike and Carlos who were great from the beginning. Our schedules were not the greatest, and they made sure they were here on time and worked quickly due to the fact they had to come check everything on my husbands lunch hour and he had only a limited time to be here. This company went above and beyond for us and the workers were what made this process so less stressful. I would recommend them to anyone, particular the four gentlemen that did the work. Outstanding attitudes and great customer service!!!

Review 87 (2022-11-11 - Rating: 5)
I had a sewage back up in my basement, within half an hour of calling, James was at my home assessing the situation and had me on the phone with my insurance company filing a claim. (I called at 9:30 am), by 11:00 am Derrick was cleaning out the sewage line. Then the cleanup crew came after and I was finished up by 2:00! Amazing service by people who know their jobs! Very respectful and courteous, Im glad I made the call to Roto-Rooter, they took they stress out of the situation.

Review 88 (2024-12-05 - Rating: 5)
Great Guys & Explained What Was Taking Place For The Next 24 HoursBradley & Vodym Thank You

Review 89 (2022-12-22 - Rating: 5)
Derek was on site only minutes after calling in the issue. His service is exceptional and is always a pleasure to work with.I have used Roto Rooter exclusively for the past 15 years. Their service is impeccable, the plumbers care about the job they do and they consistently go above and beyond for me. Great company with good, honest people. Highly recommend!

Review 90 (2023-04-03 - Rating: 5)
Mark from Roto-Rooter cleared out the sump pump and had my toilet unclogged within an hour. He was very polite, respectful, and cleaned up after himself. I am very pleased with the service and would recommend them to my friends.

Review 91 (2023-04-14 - Rating: 5)
We recieved a very prompt response when we called for a sewage backup at our home by the clean up team, James, and the technician. When the county was unable to find the main the manager Chris was called and he responded in minutes. He found the main instantly. I am very impressed by the level of great service that roto rooter has provided us since becoming homeowners. I would recommend them to everyone!

Review 92 (2022-03-28 - Rating: 5)
This was my 1st time using Roto-Rooter. These folks are quick to reply, super courteous, efficient and not pushy at all. I called on a Sunday afternoon and was scheduled for a service call the next morning. The 1st team member ( Andrew) to arrive (a few hours after I called), explained the entire process and put me and my family at ease. Jim, the service technician and Daniel and Jeremiah, the clean up team, we’re just as friendly and efficient as Andrew. Each team member respected my home and turned our disaster into a more tolerable situation. I would highly recommend this company to anyone. Great job team!!

Review 93 (2024-03-12 - Rating: 5)
Bradley was outstanding,he was very professional, knowledgeable,and very hard working. He was courteous and explain the process every step of the way. He is a tremendous credit to your organization.

Review 94 (2023-06-25 - Rating: 5)
Noticed a plumbing leak in my basement Friday evening. Called Roto Rooter Saturday morning and they arrive within an hour with a plumber and an associate to discuss clean up and insurance coverage. Very friendly, polite, and professional. Drain snaking was efficient. Clean up the following morning was high quality, professional, and very thorough!

Review 95 (2023-08-28 - Rating: 5)
Michael and Bradley were professional from start to finish. They let us know what they were doing and were very thorough in doing it. They were respectful of the property and took the time to make sure it was done properly and everything clean afterwards. Highly recommend their services

Review 96 (2023-03-04 - Rating: 5)
We are very pleased with the service that was provided by Ryan, the service technician that came out. He was very polite, took pictures and explained were the problem could possibly be. As he was performing the job he was explaining to me what would be happening as the clog was being removed. He was very professional and I strongly recommend Rotor Rooter.

Review 97 (2023-04-06 - Rating: 5)
The sump pump failed causing water to come into the house. Since I have had past experience with Roto-Rooter and have always been very happy with the work, they were the logical choice for my problem. When this type of situation happens, the stress level rises dramatically! All who were involved, Mark, James and the water mitigation crew could not have been more professional, more knowledgeable or more supportive to this distraught individual. I was also very impressed with the many years of experience that these people brought to the situation! Roto-Rooter has a very experienced and skillful staff. I would absolutely use Roto-Rooter again for service and would highly recommend them!

Review 98 (2023-03-23 - Rating: 5)
I had a blockage in a pipe in my basement that led to an overflow of sewage. I was completely overwhelmed when I called Rotorooter. Within a few hours, Ryan was at my house to plumb the pipe. He was very professional, and explained exactly what he would be doing. He was able to clear the pipe quickly, and gave me options on how to prevent future issues. Because I had mentioned sewage, Andy, a water clean up manager, came to see what would needed to be done to remediate the situation. He very thoughtfully explained all the steps we could take and answered all of my questions. He sent a team to do the cleanup within less than an hour of me being able to confirm my insurance would cover the damage. Jeff and Logan were on time to the minute. They were professional and friendly, and explained to me exactly what they would be doing. They did water cleanup in my basement, and they sorted through my things to determine what was wet, what was salvageable, and moved items that were dry to a safe area of the basement. They bagged all of the items that needed to be thrown out and took those items with them when they left. They got the job done thoroughly and quickly, and completely alleviated all of the stress I had been feeling. I would absolutely use this company again, and highly recommend them.

Review 99 (2023-04-07 - Rating: 5)
Super friendly and came to the job immediately when called! They came in and told us to relax and not to worry about a thing. We explained what items needed to be sanitized. We had to throw items away that had no chance of surviving the mess. They took the pictures for us. They cared for our things as if they were in their own homes. Fast and meticulous. Seeing them arrive and having confidence in them took the stress of the mess away. Great guys!!

Review 100 (2023-10-21 - Rating: 5)
I had the privilege of meeting with John and Vydeem pertaining to ongoing emergency services. These young & handsome gentleman truly went above and beyond in their care and service; as well as, to the attention to our concerns. I wish I could provide more than 5 stars for their phenomenal professionalism & personal touch! I finally have a new found peace of happiness with hopes for the future. Thank you to Vydeem, John and all of Roto-Rooter crew’s.

Review 101 (2022-11-18 - Rating: 5)
I don’t usually leave reviews, but this company was excellent. Failed septic pump and a blockage and the nasty stuff was coming up in the basement. I called after hours and the cleanup facilitator James came right away to assess helped me work with the insurance company to make sure everything would work through smoothly. He was available throughout the entire process to answer the many questions that I had.The plumber came the next day to fix everything ran across a few extra issues and stayed until the job is complete. This was a Friday. The cleanup crew came on Monday and worked quickly and professionally, leaving the area clean and avoiding potential water damage.In all, I was nervous to sign up for an emergency job with a plumbing company figuring I’d wind up getting a surprise bill. They helped make sure everything went correctly with insurance, and it all worked out.PS I did have to pay for the pump repair because it wasn’t covered by insurance, and I think that the price was fair.

Review 102 (2021-12-27 - Rating: 5)
Excellent! Weve used Roto-Rooter several times over the past few years on our rental property.Great communication, friendly & knowledge staff & mostly importantly-- there is nothing they cant handle! They have fast resolutions to any issue great or small and dont stop until the problem is solved. Highly recommend!

Review 103 (2024-04-08 - Rating: 5)
Bradley, John & Andy were a great help during the cleanup of my basement. They did a great job & I appreciate all their help - great guys! I would recommend them to all that would need their help!

Review 104 (2023-01-26 - Rating: 5)
Service was amazing and efficient. Service was explained in an understandable way. Service was done expeditiously and cleaned environment. I would recommend Ryan to anyone experiencing plumbing issues. A pleasure to work with. Ryan did a fantastic job. I also received the sanitation cleaning. The professional cleaning was done in a timely fashion. They went above and beyond my expectations. 5star service!

Review 105 (2021-06-18 - Rating: 5)
Derek was able to get to our house earlier that expected, with our approval. Didnt take long to resolve the issue. We attempted to do it ourselves before getting a professional but nothing worked.. We were able to schedule online and get a free estimate. He let us know his estimate and we went ahead and had the work done right away. Took less than an hour from start to finish. Derek also left the area as it was when he came in. We are happy with the service, and he let us know the work is guaranteed for 6 months so thats good too!

Review 106 (2024-06-29 - Rating: 5)
Kyle is not only knowledgeable but also very professional and polite. His level of expertise is truly exceptional. Thank you Kyle!

Review 107 (2023-06-21 - Rating: 5)
We were very happy how fast they were to come to the house and fix the leak. James helped set everything up with the insurance company and took great care of us! The men who cleaned up the water damage in the basement also did a great job!

Review 108 (2018-10-07 - Rating: 5)
I called to have my hot water heater looked at --- it was making loud, booming noises (when using hot water). Yes, I knew what the problem was but, itd been so long since my unit had been flushed, that I wasnt sure I wanted to deal with the situation. I also thought my houses water emergency shutoff valve had been compromised. I appeared to be very corroded to me. Having Roto-Rooter was well worth the money I spent.The service technician (Paul Cobb) was great! He was personable, efficient, honest, and VERY helpful. He provided me with a quick and accurate estimate. He even took the time to answer all my questions --- about basics of performing a flush of my gas hot water heater; information about my sump pump and let me know that the other issue (I thought I had) was not an issue and didnt have to have done. So, yes...I wholeheartedly recommend this company/franchise team. Thanks Paul!Also, the support staff (taking my initial call for service and those providing follow-up calls) were wonderful. There were a few glitches but, they gave me options and provided updates every step of the way.Did I mention this organization did not charge me travel, estimate OR after hours fees? Great service. Great work. Great value.

Review 109 (2022-07-29 - Rating: 5)
Had an amazing experience!! Tim was so on point with the troubleshooting, explaining the service, and was very prompt! Im definitely saving Roto-Rooters number for any future plumbing repair/install. Tim is certainly the reason Ill be recommending them to my family and anyone else who asks!

Review 110 (2021-01-24 - Rating: 5)
We had our main clogged and our basement toilet backed up and left a mess on our floor and saturated the surrounding walls and vanity. Paul the plumber was very kind and knowledgeable and got it unclogged quickly. Next came Jeff who helped us contact our insurance and talked us through the claim process. And lastly came Ronnie and Nick the clean up crew. They were fast, thorough, and were able to answer all our questions while they were working. Also everyone was extremely kind and friendly. We couldnt ask for better service and nicer people.

Review 111 (2023-01-08 - Rating: 5)
Our main line backed up on a Saturday and we were lucky there was a cancellation. The cost was super reasonable and Kyle was very professional. He explained what he found and shared some of the video with us. We would recommend and use them again.

Review 112 (2024-10-31 - Rating: 5)
Wow he worked hard and did an excellent job, very nice person! Got here the next morning!

Review 113 (2018-11-29 - Rating: 5)
An hour after my call, Mark was her e and working tech #93. He explained pricing, what needed to be done. After about an hour the restoration Manager Jeff Sherwood called and stopped by. He looked over my Allstate policy and filed a claim.. Then came water restoration team was here cleaning my bathroom and basement, part of the bathroom floor had to be removed and also the carpet in the basement had to be pulled up. Then blowers and air cleaners were set up. Everyone was very friendly and nice to my little dog and me. I can not say enough how happy I was with all the work and support from everyone. My Son stopped over who is a pipe fitter and said that no corners were cut they did everything right . It wasnt cheep but very fair pricing. thank you to all that were involved. I would highly recommend Rotor-Rooter to all. Thanks to all,Dona

Review 114 (2020-09-11 - Rating: 5)
Internal home plumbing and water cleanup -This was the first time in 27 years of home ownership, that I have ever required cleaning services from any company. As a young girl, I remember the tree root problems in my parents old home, and the business to call then was Rotor Rooter. Now as a home owner myself, your reliability and service has not wavered. Though upset of the loss of personal and favorite items, the team representatives assigned to me during this time are amazing!Phase 1 - I cannot say enough regarding the assigned teams handling my resident plumbing issues. The first point of contact is Jeremy Webb. His calm demeanor, knowledge and professionalism to explain step by step his findings and approach to the matter, kept me calm, Which then allowed me to stay focused and keep hopeful of a positive resolve - thanks Jeremy for your due diligence, follow up and follow through is appreciated !!Phase 2 - Internal basement cleaning , damage assessment.Thank you Jeff for your support to Assess the damages and initiate the insurance filing process, your knowledge and approach was seamless - Thank you!Phase 3 - I was assigned two cleaning representatives. On each day of arrival, Andy and Carlos explained the purpose and steps taken for the day and what to expect on the following days. This approach helped ease the overwhelming stress of my failed sewer line and potential concerns thereafter. Thank you both for your professionalism and services, your reassurance is appreciated !Phase 4 - Excavation CrewThank you Chris Mendick for your teams engagement and professionalism. The two men assigned (Chad and Shawn/Sean) to dig and stand knee deep in that awful trench, made it so much easier to overlook the unavoidable flattened flower bed😊. As they went along, they explained their findings keeping the conversation light for the hot mess I was in -Thank you!So thankful for the assigned teams, one less thing for me to worry about firing these challenging times !

Review 115 (2020-10-20 - Rating: 5)
Sometimes it is very difficult to find good contractors who, apart from being committed to their work, offer excellent customer service and who are also willing to give you the extra mile to help you solve your problem. That was our experience as an organization from the moment we made the first call to Roto-Rooter and Andy arrived with his team in a matter of no time. Andy helped us in all aspects of what needed to be done by explaining why it should be done. Until the final product was done. We are very satisfied with their work. They are indisputably already part of our vendors list.

Review 116 (2022-11-25 - Rating: 5)
All of Roto Rooters employees that we were involved with today( about 10 total), we’re phenomenal, knowledgeable, friendly, and professional. They explained everything from start to finish, which was very appreciated, especially by my 81 year old mother. They even loved my dog who was, and had to be in the thick of everything. No one ever complained once !!Actually , my dog Staxx thinks she made new play friends today. Thanks for all you did and you do will definitely use you again, but hopefully there will not be a need.!!!

Review 117 (2016-06-09 - Rating: 5)
We had need for Roto-Rooter twice this spring. Both times the response time was very quick. The service was tremendous. Their people are very professional from the start. The Lady on the phone helped us get the right assistance and scheduled our repair quickly. The Plumbers were professional, polite and efficient. They accomplished the goal, cleaned up and made sure things were the way we wanted them. They also did a few extras to help out. Great company, great people.....

Review 118 (2021-04-14 - Rating: 5)
I cannot thank the team at Roto-Rooter enough for their prompt, courteous service and responsiveness to our recent issue.We had a leak in our ceiling from the second story bathroom and they were here the same day we called. Within hours, Jeff was able to inspect and dispatch a mitigation crew to diagnose the issue and begin clean up efforts. Each day the team checked in, monitored the drying process, and even came out early to take the equipment out in the morning before teaching my students from home (a challenging prospect with industrial fans/dehumidifier going!). Thank you all, and we’ll certainly call on you in the future!

Review 119 (2023-05-23 - Rating: 5)
Mike & Brad were OUTSTANDING today! This is the second time I’ve needed to use Roto-Rooter for mitigation services due to my tankless water heater unit flooding my home. They were fast, efficient and thorough. Took out all of the damaged drywall and laminate flooring, even the wet bottoms of my cabinetry! Thorough through and through! The manager, James was GREAT also. From the first time he came out to my home to access the water damage, to the completion of the job, he remained in constant contact to ensure all my needs were met. Every need from plumbing to mitigation, the guys at Roto-Rooter were on top of it and I appreciate their service. This is the only company I’d personally recommend using in the area. Definitely a 5-star review every time!

Review 120 (2022-04-22 - Rating: 5)
I called three other plumbing companies that couldnt get someone to our house to deal with a sewer backup until late tomorrow (Yuck). We called Roto-Rooter and they had a plumber in our house working on the problem within the hour. Tim was professional, personable, and had the right tools to get us back on track. I would definitely use them again if we have a need and I will absolutely be referring them to our friends and family.

Review 121 (2020-09-14 - Rating: 5)
I needed a plumber today to take care of drainage issues. I was able to get an appointment for the same day. I received a follow up call because the was able to arrive 2 hours earlier than expected! The gentleman who performed the service was very knowledgeable, thorough, and good at explaining what was happening and giving tips to help the problem. Everything was taken care of in a professional and tidy manner. It is nice to know knowledge, friendly plumbers!

Review 122 (2023-09-16 - Rating: 5)
Roto Rooter quickly responded to our call for backed up sewer line. They got it opened and sent the cleaning crew the next day. Will definitely use them again.

Review 123 (2024-11-05 - Rating: 5)
Timely, friendly, knowledgeable service. Highly recommend!! Dominic answered all my questions!

Review 124 (2023-05-17 - Rating: 5)
Mike, Brad, Tim and Andy were all absolute professionals. They took care of my home as if it was their own. 100% amazing on every aspect of the job. Thanks guys, we really appreciate all you have done, Doug and Maureen Straight and family.

Review 125 (2020-09-03 - Rating: 5)
We were so fortunate to have Roto Rooter come out and fix our water leak in the basement. We called the morning we realized our shower was leaking into the ceiling of our basement and Roto Rooter came out within a few hours. Not to stop there, they had a team come out a few hours later and had all of the machines set up and a hole opened in our ceiling to start the drying/cleaning process of the water damage. I worked specifically with Andy and Carlos and they were thorough, timely, professional, and very knowledgeable about the issue! I was so thankful for how well they tended to the job and saw it through to completion. Thank you to Roto Rooter, Andy, and Carlos! We highly recommend them and would most definitely use them again!!

Review 126 (2024-09-24 - Rating: 5)
Mike and Matt had to dig up my front yard to replace a blocked trap. They did an incredible job! There is very little damage to any plants in the yard. Matt handled the backhoe with great expertise and managed to avoid all the low hanging limbs on a beautiful tree, that adorns our front yard. I was amazed that they were able to work in such a tight space.

Review 127 (2022-12-08 - Rating: 5)
Keith was both professional and extremely friendly. We had some bad news regarding what had to be completed, but he did his best to attempt an easier repair that just wouldn’t work out in the end. He explained everything in detail, was considerate during his time here, especially regarding my wife and our newborn. Wonderful job.

Review 128 (2024-04-02 - Rating: 5)
Vadym & Bradley were polite, extremely efficient and took wonderful care of our home while cleaning. We thank you so much for great service!

Review 129 (2020-11-09 - Rating: 5)
Called late on a Friday night and had Paul at our house in about an hour. Was very impressed with how quickly they were able to come fix our issue. Paul was very polite and professional. He walked us through everything he was doing and showing us what was going on and why. Its nice to work with someone you know is being honest and genuine. We would recommend him anytime. Thank you so much!

Review 130 (2017-06-04 - Rating: 5)
I contacted Roto-Rooter on a Sat afternoon because I had a basement shower that was flooding due to a clogged sewer drain line. I was told someone would be at my house withing 3-5 hours and I got a call back an hour later that the technician was on his way so he arrived within 2 hours of my original call. Jack was extremely professional and assessed the situation and provided me a quotation on the spot which I approved and within in hour he was able to get the clogged cleared and cleaned up the entire area so you couldnt tell anything had happened. I was very impressed with the high level of customer service, the quality of the work and that he had all the right equipment required to get the job done. One never wants to deal with a clogged sewer drain line but I would highly recommend Roto-Rooter if the need ever does arise.

Review 131 (2020-11-13 - Rating: 5)
After a very bad day involving 2 other unrelated repairs, we discovered that our main sewage / water out line was likely backing up and leaking. Thankfully, we caught it quickly and called Roto-Rooter. Initially they didn’t have same-day availability, but I got a call a few hours later with a cancellation and availability. Derek arrived in less than 30 minutes when it was already well into the evening and a likely a long day for him. He was quick, professional, and gave me all of my options before I chose a service. He gave me accurate quotes, pros and cons, and other options to consider before we proceeded. While nobody wants to drop hundreds of dollars, after an already rough day, peace of mind and their quick response certainly was worth it.

Review 132 (2022-12-30 - Rating: 5)
Two days before Christmas our sewer system backed up in our neighborhood. Butch and team helped find the plug and solve where the plug was located. He worked tirelessly in and out of the house to find the problem. In addition he was working in very poor weather conditions. The cleanup team did a great job making the house livable. I’m very thankful that they put in the effort because they were able to help us keep part of our family Christmas party with out-of-town family.

Review 133 (2024-10-19 - Rating: 5)
Everyone was really kind and took care of everything! Really appreciated them going out of their way for me!

Review 134 (2014-09-02 - Rating: 5)
I was having trouble trying to find the right plumber in the Rochester area, I had contacted several to help in replacing an old outdated water heater. Roto-Rooter was able to get the job done cheaper and faster than any of the other companies that I contacted. The service manager came out quickly to asses my unique situation and then the job was completed quickly and efficiently the very next day. They were extremely knowledgeable, courteous and friendly. They even helped clean up once the job was completed. A big thanks to Dave, Matt and Frank for all your help!

Review 135 (2020-10-26 - Rating: 5)
On behalf of my mom(Mary Terry) we enjoyed the service, all went well. They came & did what needed to be done & we are very satisfied with their service. This is not our first time dealing with them, hopefully not too soon but in any event you need or have any issue regarding drains, repairing of pipes anything to this nature or more, we highly recommend them. Thanks again for a job well done Roto-Rooter!

Review 136 (2021-07-02 - Rating: 5)
Two weeks after purchasing my first home I was faced with a disaster of a plumbing problem. My concerns were addressed immediately after I called for help and the guys powered through long hours of a challenging job. The whole team at Roto-Rooter was nothing short of professional, knowledgeable, understanding, and skilled. The team was always straightforward when I had questions and upfront with the (current and future) cost of my repairs. Unfortunately, Im only in the first steps of my plumbing repair journey, but Im thankful that this is the team behind the job.

Review 137 (2024-07-22 - Rating: 5)
Great job guys got to the property on time ad were super cool...they answered my questions will definitely use them again

Review 138 (2018-11-02 - Rating: 5)
We have had good service with Roto-Rooter. Your company installed our new septic system in 2014, and you have helped us to maintain that system. We had a service call yesterday. The company had to reschedule the original service date because of faulty equipment. We were notified and kept informed throughout the changes. Everyone we dealt with was polite and informative. The technician who did the work did an excellent job.

Review 139 (2024-04-11 - Rating: 4)
Keith and Domm did a great job trouble shooting where the bockage was in pipe and quickly resolved the problem . They were both courteous and professional and also offered preventable tips for future use.

Review 140 (2017-04-13 - Rating: 4)
My experience with the plumber, Mark, was excellent. He was polite and friendly, and explained exactly what he was doing and how much it would cost up front. He left our bathroom as clean as he found it. My only complaint is with the pricing--the use of the power snake was going to cost the same figure if it took 5 minutes or two hours. Mine took 15 - 20 minutes total including clean-up, so I didnt get as great a price/per/hour as if it had taken longer. The service itself was excellent, though.

Review 141 (2020-09-24 - Rating: 5)
Chris the owner responded immediately to my call. He had confidence he could solve my sewer clog in a minimally invasive manner. They came out 48 hours later (it was not an emergency) and Derrick resolved the issue. This is a top notch company that provides responsive, professional service and a very reasonable price. I do not impress easily, however they exceeded my expectations.

Review 142 (2020-10-11 - Rating: 5)
My experience with Roto-Rooter was excellent. They were responsive immediately when I called them about a clog subsequent water damage to walls and carpeting, Jeff came out to assess what I would need and helped me make a homeowner’s insurance claim immediately. Ronnie and Nick came out to take care of the damage. They were professional and went the extra mile. Their kindness was so appreciated. I will become one of their regular customers after this experience.

Review 143 (2023-07-11 - Rating: 5)
The two guys that came today, Mike and Bradley, were very professional and courteous. Also efficient while not rushing the job. They explained everything to us. They are in the middle of the job, I have every reason to believe they will finish it up just as great!

Review 144 (2024-03-14 - Rating: 5)
Crew was very polite and efficient. Brad explained everything they would be doing and cleanup was completed in a very satisfactory and timely manner.

Review 145 (2022-01-22 - Rating: 5)
When I found water pouring into my basement from 2 floors above, I was in full panic mode. I got the main to the house shut off, and then tried to make sure none of my personal belongings got damaged. It was a very cold day, and I was lucky enough to secure the final spot in the schedule to complete the repair that day. When Andy, the restoration specialist they dispatched, arrived; he was very professional, and eased my mind about the entire situation. I showed him to each of the water damaged areas, and he was able to determine what the cleanup crew would need to bring to the house when they arrived, by using non-evasive thermal imaging technology to see exactly where the water was. He then sat with me as I called the insurance company, and was able to tell them exactly what was going on, and the damage that would need to be repaired. That made my interaction with the insurance company a breeze. Later that same day, I received a call from Roto-Rooter saying they were leaving a job, and would be arriving within a half hour. In what felt like no time, there were two techs, Mike and Daniel at my door ready to remove the water damaged material, sanitize, place the fans, dehumidifiers and an air scrubber. I showed them where the damage was, and they took it from there. The fans and dehumidifiers had to run for almost 4 full days, and the guys had come back in the middle to check the progress. I didn’t expect them to come back the day after leaving the equipment, because the cold weather we were getting had them pretty busy. When the equipment was ready to be removed, Mike sanitized again, and cleaned up where the equipment had been. Now I’m ready for my contractor to repair the water damage, but I wouldn’t be if it hadn’t been for the prompt, and reliable service of my local Roto-Rooter team.

Review 146 (2018-10-06 - Rating: 5)
I have 2 hot water heaters in my basement. Less than 24 hours before I was to go out of town, the main one started leaking from the bottom and needed to be replaced. The second one that heated the basement floor had a leaky pipe on the top. It was 10 pm, called Roto-Rooter, they sent someone out in the middle of the night to assess the situation. They were able to come out, install a new water heater and repair the leaky pipe, all in plenty of time for me to catch my plane. I was very happy with their service and professionalism. Will definitely call them again. Nice that they work 24/7. I am a very satisfied customer and thank them for their prompt and courteous service.

Review 147 (2023-01-13 - Rating: 5)
Andy and his team were so easy to work with. I appreciated their extensive knowledge, experience and personal initiative. It’s just plain common sense to hire Roto-Rooter. They’re that good. - Dan D.

Review 148 (2020-01-25 - Rating: 5)
We had an emergency at my moms house this morning and I was beyond pleased with all of the Roto-rooter team’s work to resolve everything! This morning we had a majorClog that caused a major overflow of the sewer. Basically we needed help to not only get the clog and overflow resolved but also floors in main bathroom and basement cleaned up and dried out. Within about 2 hours we had Jacob one of the plumbers arrive . He quickly assessed the issue and disconnected the sump pump to stop the water recycling. We also had Jeff come quickly to assess the clean up and leak of water and sewage in floors and through to basement. After his help with a call to our insurance his team arrived to begin the clean up. Dallas and Steve were very thorough with all cleaning disinfecting and drying, leaving equipment to continue drying process over a number of days. Through this we also had another Plumber Butch/Charles fix the toilet seal to floor, he didn’t charge us as he just tightened some screws. I have previously dealt with plumbing companies and have never experienced this level of excellent service, quick response and professional level service from everyone in the company starting with first response on the phone to the end of services. I highly recommend them ! They are reliable, honest and hard working. Thank you Roto-Rooter!

Review 149 (2022-04-10 - Rating: 5)
Jack and Conrad went above and beyond while servicing our home on a Sunday. We’ve never used Roto Rooter prior to today but their customer service and their true compassion and concern for our problem will have us definitely return in the future! Highly recommend!

Review 150 (2024-04-17 - Rating: 5)
Bradley was great- professional, courteous and very considerate of our home. After his work was completed he cleaned up everything -

Review 151 (2014-09-11 - Rating: 5)
We were able to schedule our appointment online for our place here in Rochester. Mark, the plumber, showed up promptly and worked quickly. He easily explained to us what was happening with our basement sink which had water backing up through it as well as how to prevent it in the future. He was friendly and knowledgeable. I would definitely use them again.

Review 152 (2019-12-24 - Rating: 5)
This was our first time using Roto-Rooter. Very pleasantly surprised! Arrived on time. Worked steadily. Very personable and professional. Reasonable price. The job was well-done. Couldnt ask for better! We have 4.5 bathrooms; we will be definitely calling them again!

Review 153 (2022-02-15 - Rating: 4)
There were a couple of Roto Rooter guys that came to my home to unclog the basement sewer line. Then a few days later more workers came out to do the water damage cleanup I had agreed to. They all were very professional and personable and did a great job. Everything was completed in a timely manner. Initially, before any work was done, Andy, a Roto Rooter Worker, came to my home beforehand to explain the whole process which set the tone for me and put me at ease regarding what to expect. He is also helping me with the process on following through with my insurance company claim regarding damages to personal items soiled by sewage. I really do appreciate this. So this terrible sewage ordeal turned out to not be as bad as I initially anticipated because of how I was treated during each stage by the guys of Roto Rooter. They were there from beginning to the end to aid and answer any questions I had. I plan to recommend Roto Rooters services to my relative, friends, and associates. Hopefully their experiences will be satisfactory as well!Doretha Crues

Review 154 (2018-05-11 - Rating: 5)
I needed repair work and a lot line clean-out installed in my sewer line.Roto-rooter offered a prompt, free estimate that came in 20% lower than the other 3 estimates I received. They arrived on time and went above and beyond in every way. They installed additional pipe at no extra charge and were helpful, professional, and a pleasure to work with. The job was completed quickly and was done well. Ill definitely call them for any future needs.

Review 155 (2023-05-03 - Rating: 5)
This company was so attentive to our needs and worked quickly when our basement completely flooded! They worked with insurance, they removed everything damaged, took pictures, worked to find the source of the problem, and were friendly and amazing in the process! For something that was very stressful they made it very easy! We are very grateful!

Review 156 (2024-04-02 - Rating: 5)
John and Bradley from Roto-Rooter remediation were very respectful of my property and followed all standards of safety in drying out my floors, etc from the water damage I sustained. A++

Review 157 (2020-03-26 - Rating: 5)
I can not say enough about the water clean up team that worked at my home . Andrew Ramirez, Ronnie Lopez and Carlos were just fabulous. They were very professional, knowledgeable, courteous and so friendly . They did their job quickly and throughly. They cleaned up everything and documented every detail with photos and readings. This was not the best time for this issue to happen to my home with the pandemic going on and all the warnings for social distancing. What this team did should be highly recognized! I appreciate all their time and work . I will be highly recommending Roto-Rooter services to my friend and family thanks to this team that worked at my home . Thank you !

Review 158 (2017-05-26 - Rating: 5)
Excellent customer phone service. Technicians came out faster than what was expected and there hours are fantastic as I would of expected most places to be closed by 5. I called at 5 and within in hour a Tech was there. There hours of service are much longer and later than I had expected. They also do not charge for a service call or to come out to see what needs to be done and will only bill once the work has been completed. I had expected a possible charge for just coming out and then being such short notice and later into the evening. The technician was friendly and informative. They worked hard to resolve the problem and even though it could not be immediately resolved, they came back out again to do a more extensive excavation work. Each person was knowledgeable, helpful and friendly. I would use them again for sure based on the experience I received.

Review 159 (2020-08-19 - Rating: 5)
I was very pleased with the service and customer care I received recently from Roto-rooter. The job was completed before the anticipated time frame and the professionalism and friendliness of the staff was what really made the experience as enjoyable as it could be considering the circumstances. I would definitely recommend Andy and his team to others requiring plumbing services.

Review 160 (2020-08-27 - Rating: 5)
I had a leak destroy my finished basement at 10pm on a weekend evening. Roto Rooter has been so helpful and responsive ever since. They came out to assess and fix the damage, and the mitigation team has been out all week cleaning and drying out the basement. They were fast, professional, wore masks and shoe coverings in my home, and did an awesome job. This is a huge headache and will be a ton of work to repair and replace all the damage to my home. I’m so grateful for the part Roto Rooter played in making things go smoothly and eliminating so much stress from an already stressful situation. Jeff, Chris, Derrick, Dallas and Steve we’re all amazing. I’m hoping not to have any issues like this in the future but if I do I wouldn’t hesitate for a second to call them again!

Review 161 (2024-01-02 - Rating: 5)
On Christmas day my 2 floor drains in basement were backing up and Rotor Rooter sent their employee Jacob to snake the main drain...he did an excellent job and very experienced...the best part was for coming to fix it on a holiday and NO EXTRA charge for the holiday where other places wanted $250 extra for coming on a holiday ...I would highly recommend Rotor Rooter for any plumbing jobs you might need.

Review 162 (2019-10-27 - Rating: 5)
Our plumber came to our house in the Rochester area within an hour of us calling. This was much quicker than expected. Mark was friendly, helpful, and explained everything clearly. He was able to save us some money in how he did our pipe repair. Worked fast and solved our problem. We are very satisfied!

Review 163 (2017-03-23 - Rating: 5)
Roto-Rooter not only completed the restoration for us, but installed us a new sump pump. They recommended a back up pump and worked around our crazy schedule. We appreciate how through they were!! Highly recommend, would use in the future (but hopefully we wont ever need to!)

Review 164 (2020-07-30 - Rating: 5)
I had an upstairs toilet that did not want to empty.Phoned Roto-Rooter at 10:15 am on July 30 andDerrick , their plumber, arrived at my door at 11:45 amthat same day. He was professional, courteous andvery efficient. He declogged my toilet . I amextremely happy with the promptness of their service.I plan to call them again should I need a plumber.

Review 165 (2021-05-19 - Rating: 5)
Our sewer pipe began leaking around 11pm last night. Within about an hour, someone came out to get the pipe cleared and assess what the cause of the blockage was. He was very knowledgeable and made all the necessary arrangements for the cleanup and the repair work that needs to be done. The pipe was cleared and hooked up again by about 1:30am, and by 8:30am someone was here to help us with our homeowners insurance claim. The cleanup team arrived shortly after. They cleaned and sanitized our basement and left equipment to finish drying it out. From start to finish, everyone from Roto-Rooter was extremely professional and helpful. I hope this doesnt happen again, but if it does, we wont hesitate to call them. Thank God for these guys :)

Review 166 (2019-11-12 - Rating: 5)
Tech arrived earlier than planned. This is the first time I ever had to call for this service. Kitchen sink drain was very plugged, took Mark about 2 hours to clear it. He did a very good job but it took two tries with the power auger. He was very careful to clean up afterward, everything works great now, I would call them again if needed. Fine Job

Review 167 (2022-12-30 - Rating: 5)
Kyle was extremely helpful in showing me not just that he was addressing the problem of our clogged pipe but helping me troubleshoot the underlying cause and setting me up with another estimate to address the underlying cause. Extremely professional, personable, and helpful. My family are truly grateful to have our problem addressed so quickly!

Review 168 (2017-02-09 - Rating: 5)
My sewer line backed up into my basement on Thanksgiving day and roto rooter was able to send someone promptly to take care of the problem. The price was a bit steep, but to get quick service on a holiday was worth it. After three months of smooth sailing i started to have issues with the sewer line backing up again. I called roto rooter and they had another technician out to me within 4 hours to take care of the problem free of charge! Also, if for any reason I have issues over the next few months, there work is under warranty for six months! Bonus!! Both of the gentleman who helped me where polite and friendly also!

Review 169 (2020-02-11 - Rating: 5)
Our home experienced a water leak which resulted in water under our floors and leaking into our basement. Luckily, Roto Rooter responded to our call immediately and sent a crew out the next day. They had to remove flooring and run fans.I could not be more greatful that theywere professional, efficient and worked with the insurance company during this unfortunate event.The crew was also extremely friendly and made me feel comfortable welcoming them into our home. I would certainly recommend this company to anyone who needs repairs to their home.

Review 170 (2019-06-24 - Rating: 5)
We had an issue with our Bathtub Drain and called Roto-Rooter. The company sent out a water damage specialist as well as a plumber. The service was prompt (Arrived in less than a half hour on a Sunday) and the employees that came out did a great job of explaining everything to me so that I could make a decision as to how to proceed. I have used this company in the past and would definitely call them again if I have plumbing issues. Paul who was our plumber was very professional and did a great job explaining the problem to me and what he planned on doing to correct it.

Review 171 (2014-07-14 - Rating: 5)
I scheduled the appointment on line for the Rochester location and was able to choose a 2 hour time frame. I was called 30 minutes prior to the appointment time to let me know a tech was on the way. The plumbing tech, Matt, was very polite and thoroughly explained everything he would be doing and explained the costs involved. He was polite and tried to keep everything as neat as possible while dealing with my completely clogged kitchen sink drain. I would highly recommend their services.

Review 172 (2020-03-12 - Rating: 5)
The cost to remove my clog was steep (~$500), however, the quick response and professional service was worth it. I called and they were on site in just an hour ready to work. I am relatively new to septic systems and I had many questions which were all answered and explained thoroughly. Paul and Mike from Rochester, NY were a great team!

Review 173 (2017-10-03 - Rating: 5)
We called Roto-Rooter and received incredible customer service. From the initial phone call which indicated the approximate arrival time which was right on time until the job was completed. Your plumber Jack was professional and so caring and respectful. He completed the job and cleaned the area so completely when finished. Would recommend your services to anyone. Thank you!!

Review 174 (2020-09-21 - Rating: 5)
Great customer service. Mark was a great technician and saved me a lot of money. Service was prompt and work was done fast and well. Have used Roto Rooter in the past and have always had a great experience and believe them to be fairly priced.

Review 175 (2020-03-23 - Rating: 5)
I was very pleased with the service I received from Roto Rooter. The gentleman arrived in a timely manner and were successful in clearing my sewer line. They gave me good feedback on what they saw during the inspection and I have a six-month guarantee should issues arise within that time

Review 176 (2019-12-09 - Rating: 5)
Excellent customer service. Workers were very helpful and explained what they were going to do. They were very professional and cleaned septic tank , hydro jetted and televised leach lines. They then told me the condition of the septic system. Their quick response was greatly appreciated and would highly recommend Roto Rooter to anybody. Thanks again for your excellent service.

Review 177 (2019-07-26 - Rating: 5)
I had a drain issue with my shower that has been ongoing for a few months. I finally decided to call in the professionals. When I called Friday morning I was greeted by a very friendly and professional young woman who was able to have someone come that day to take care of the issue. I received a call approx 20 minutes before the tech was to be at the house to make sure I was going to be home. Paul showed up to the house and introduced himself and went right to work. Paul came downstairs to tell me what he had found and the cost of the repair. I didn’t have a lot of options because I needed it fixed so I told him to proceed with the work. When Paul was done, he called me upstairs to review his work and make sure I was pleased with the service. The professional service from the initial call to the repair being made was amazing.

Review 178 (2023-08-17 - Rating: 5)
They did a GREAT JOB. I want to add Andrew name to this review. Very professional. They help us through every step of the way, including working with insurance company. 5 Star all the way

Review 179 (2017-09-20 - Rating: 5)
My family found Rotorooter to be fast, friendly, economical, and most importantly professional. Our plumbing issues were resolved by a courteous serviceperson who was knowledgeable and customer-oriented. He provided excellent service and cleaned up after he was through. I would recommend this company to family, friends, and co-workers.

Review 180 (2020-06-30 - Rating: 4)
We moved into an older home and were concerned about the septic due to a couple wet spots in the backyard. Due to the age of the home there are no septic plans filed with the county. Roto-Rooter came out initially and inspected the area, they came back out to inspect the unit and leech lines. They were very professional and did an excellent job explaining what they found and also shared the images of our leech lines with us as they were scoping the lines. When finished they filled the holes back in and left the back yard as close to perfect as possible.

Review 181 (2018-11-16 - Rating: 5)
Very nice and professional man. Explained everything to me and gave me an upfront price to fix the problem. Since the main drain plug is in the house he made sure my personal items and carpet were covered so they would not get dirty. I appreciated the attention to details and would definitely recommend him to friends and family.

Review 182 (2019-10-25 - Rating: 5)
Woke up at 7am. I go downstairs to do laundry and find my basement flooded. I called rochester roto-rooter and Jeff Sherwood the water mitigation specialist was there promptly. He was friendly and answered all of our questions without hesitation. Even helped file the claim with my insurance. Soon after he left the plumber was there, Paul. He got the job done quickly and also was very friendly and informative. The clean up crew called and set up a time that was good for me They definitely made my day a whole lot stressful. It was also nice to know they were Christian guys.I definitely will be using Roto-rooter in the future.

Review 183 (2016-07-17 - Rating: 5)
We are extremely happy with the service Roto-Rooter provided. Our drains were clogged under the foundation of the house. It was a stubborn clog and the technician Jack had to go through every opening in the basement to remove it. Prompt service, polite and very thorough. I would not hesitate to call them again. I will be using them in the future for other plumbing work we need to have done in our home.

Review 184 (2019-10-28 - Rating: 5)
Terry helped me with a leaking toilet, not only did he finished everything within 20 min, he explained everything clearly to me and my wife. Pricing was very reasonable.The best thing about Roto-Rooter is that they come out and give you a free estimate and are able start the job right away should you choose to go ahead with it. This is not easy to do because people don’t always decide right away, and the techs risk not getting anything for the trip they are making, it also means that they are very confident with their quality of work and pricing.I called three other similarly rated plumbing companies within the area and they all charge a fee just for the tech to come and take a look, which is, honestly, not an unfair thing to do. But Roto-Rooter definitely made it much easier for me as a customer, because I had no idea how much the job was going to cost me, and I do not want to make a decision right away if it’s going to be ridiculously expensive, and they were the only company that gave me the option of a free estimate. They are great! Terry’s great! Highly recommended!

Review 185 (2017-05-12 - Rating: 5)
My husband and I are getting waterproofing done in our basement and we needed a plumber to fix a leak before the work was completed. I called Roto-Rooter and Brandon came out very quickly after we called him for the free estimate. He and Matt arrived within the time frame we set up and were finished within a couple hours. The cost was more than we were planning on (werent planning on a leak!) but we were impressed with the efficiency and quality of work. I would definitely recommend Roto-Rooter! Thank you!

Review 186 (2020-03-06 - Rating: 5)
I had a blocked sanitary pipe about 50 feet outside my home that caused sewer water and debris to back-up into my basement. After having another plumbing company come and snake the line twice, they told me they needed to dig up my lawn and driveway to replace a portion of that pipe. I called Roto-Rooter for a second opinion and a free estimate. They have state of the art equipment that was able to clear the blockage from the basement and then high pressure wash it out to the sewer without any outside digging. I believe they are the only ones that have this machine. The crew that came were very professional and knowledgeable. They kept everything very clean during and after the job. At the end they gave me a thumb drive of the pipes interior with the camera they used showing a very clean pipe out to the street. The portion with the hard blockage was completely cleared.I highly recommend this business, I saved money and a lot of mess with lawn and driveway repair if I had gone with the other place. A++++++++

Review 187 (2023-09-12 - Rating: 5)
Used Roto Rooter for a sewage back up and they handled everything from getting my insurance claim filed to clean up and removal of damaged goods. Professional, fast and pain free

Review 188 (2019-11-29 - Rating: 5)
Dave and Derrick are the best in the business! We use roto rooter for all of our needs that they can provide, great customer service provided by Anna and great work provided by their techs! We had our perimeter of our basement lines cleaned (I think that’s the correct term), our storm line cleaned, a brand new double sump pump installed, and in two weeks they’re rerouting our washer drier and deep sinks to the other side of our basement! These guys are the best thanks Dave and Derrick!

Review 189 (2013-06-27 - Rating: 4)
When I needed a plumber in Rochester to fix a drain back-up problem, I called Roto-Rooter as my previous experience with them had been very favorable.The service technician that came to my home was very professional and courteous. He identified the problem and fixed it very quickly. He also took the extra time to check the line where the back-up occurred to ensure that the snaking of the main line had rectified the problem. I was very pleased with the service and cost, and would recommend them to my friends.

Review 190 (2024-11-18 - Rating: 5)
They did a great job took care of everything needed

Review 191 (2017-04-24 - Rating: 5)
This was my first experience with Roto Rooter and I was very pleased with my plumber, Derrick and his helper, Josh. They were both very polite and friendly and I was pleased with the job they did. They got my problem fixed, which was a plugged drain line to the septic. The service was excellent and I would call again if needed.Yes, plumbing is expensive but you get what you pay for!

Review 192 (2014-04-20 - Rating: 5)
We called Roto-Rooter for a blocked sewer. The service was prompt. The service provider was very professional and courteous. He explained clearly what he was doing. As the machine was not quite long enough, he had a co-worker with a longer machine come in to help him, and they cleared the problem. The men cleaned up well, and left our basement floor in immaculate condition.Ed, Ruth and Susan Martin

Review 193 (2024-09-30 - Rating: 5)
Bradley, and Vadym were Clean and professional, courteous, and efficient!

Review 194 (2016-05-11 - Rating: 5)
What a morning! I really thought today was off to be the worst morning possible, when my septic backed up. I called Roto Rooter and they were so calm and helpful. They had Frank out to the house in no time at all, and he explained everything to me patiently and made sure I understood enough to fill my husband in later. His manner was very friendly, and not condescending, even though I know nothing about these things. Derrick came by even earlier than expected, and had me back doing laundry before I knew it! Great job guys! New loyal customer here, for sure!

Review 195 (2020-02-17 - Rating: 5)
I recently moved into a new home and the system in my basement stopped working. I called and got an appointment THAT day. Mark, the technician was friendly and knowledgeable. He figured out the issue and took care of things right away. He left the place in great condition too! It was a big relief. I am very happy with this company and will not hesitate to call them again if I need to.