Empire Heating & Air Conditioning

Located in Rochester, New York

Address: 469 East Ridge Road, Rochester, NY 14621, United States

Phone: +1 585-325-6760

Rating: 4.7

Services

Identifies as veteran-owned
Small Business
On-site services
Online estimates
Language assistance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-24 - Rating: 5)
Highly recommend Empire Heating. Everyone is professional, efficient,and very friendly. Very fair pricing and offer many services. So glad I found them to replace my old furnace.

Review 2 (2024-10-09 - Rating: 5)
Excellent customer service, fair price. Install was efficient and quick. I have no complaints! Would definitely call to service my unit in the future and will be referring friends. Thank you!

Review 3 (2024-07-02 - Rating: 5)
We had Chris with Empire troubleshoot our problematic thermostat, furnace and central air. Chris not only figured out that the trouble was coming from an unexpected source, but he fixed it quickly and with an informative explanation. Chris is knowledgeable, professional, and just easy to work with. Much appreciated!

Review 4 (2024-07-04 - Rating: 5)
I highly recommend Empire Heating & Cooling. We needed some furnace work done. Scheduling it with Dawn was efficient and easy. She is an absolute pleasure to deal with. The technician, Chris, who came out was prompt and friendly. He is a master tech. Hes very knowledgeable and gave an explanation of everything he was doing. Well definitely go to Empire for future house projects.

Review 5 (2024-06-04 - Rating: 5)
Excellent communication by the owner, Maurice. We had a wood stove and chimney removed. Im unsure of the technicians names as my husband handled that, but they worked to make sure the job was done on time. They too communicated well, were friendly, and cleaned up after themselves. Empire was able to accommodate our schedule for an estimate and from first reach out to job completion was about a month.

Review 6 (2024-06-19 - Rating: 5)
Chris was a life saver! In the midst of the heat dome, after normal business hours, our AC died. After calling multiple vendors, Empire was able to connect me with Chris who agreed to come service our AC. He was quick, efficient, knowledgeable and within 5 minutes our AC was working again. Super grateful for him taking the time to get cool air back into our house, especially for our English bulldog!

Review 7 (2024-05-07 - Rating: 5)
Chris was awesome! Arrived right when I was expecting him and was very efficient with his work. He was helpful and kept my home tidy when he was done working. I really appreciated that he explained every step of the process for me and gave me information about pricing for a new furnace right then and there. I hope to see him again for my next appointment!

Review 8 (2024-06-07 - Rating: 5)
MOST EXCELLENT SERVICE!!!My 2024 “annual” make sure the air conditioner won’t desert me when I need it most appointment! Chris was on time, super polite, efficient and got the job done!! Now when things really heat up around here I’m not going to worry about staying comfortable! Thanks Chris and thanks Empire for hiring the likes of Chris! See you next year!

Review 9 (2024-05-13 - Rating: 5)
Empire heating and air conditioning came to my house to do a furnace cleaning and check. During the check they found something wrong with the furnace which made it so I needed a new one. That was on a Friday, by Monday evening I had a new furnace and central air installed. I’m rating this company 5 starts due to their responsiveness and timing. All of the wires and pipes are neatly tied and placed where they need to be. I appreciate how easy this process was. Clean up in the basement could have been slightly better but overall they cleaned up and did a great job. So far so good.

Review 10 (2024-06-14 - Rating: 5)
Back in December my water tank was spraying out hot water and needed to be replaced. I had to go one day without hot water, and they were here first thing in the morning to replace it and did an amazing job! Fast forward to June, my central air started to leak water and Ron and Maurice (Moe) dropped everything to come and help figure out what was going on. I am so appreciative of everything they have done to make these home repairs a little less painful.

Review 11 (2024-06-22 - Rating: 5)
Our AC unit went on Saturday 6/15. We placed a call Sunday. Received a call back by Monday, before 8am and Chris arrived within 30 minutes. He was able to diagnose quickly, although it was not the outcome we were hoping for, we were happy with the quick response. They even dropped off a window unit to help get us through the heat. They did our furnace a few years ago and it was also a great experience.

Review 12 (2024-05-14 - Rating: 5)
We have enjoyed having Empire do work for us for over 25 years! They truly are the company you keep. Recently Chris completed our annual clean and check of our ac and furnace and as per usual he did a great job! Thanks Empire for all your great years of service. Highly recommend!

Review 13 (2024-04-09 - Rating: 5)
We have used Empire for many years for all furnace and air conditioning needs. We just installed a new energy efficient furnace and couldn’t be happier. The crew arrived on time and got right to work. The entire job was done in three hours! They cleaned up and took all debris with them. All of the employees that we have dealt with are professional, courteous and respectful of your property. Their prices are reasonable too! We are loyal customers and wouldn’t consider using anyone else.

Review 14 (2024-05-07 - Rating: 5)
Empire Heating is amazing. They provides great service. My cleaning was this morning 5/7/24. The technicians name was Chris and Im sure he did an excellent job and he was very professional and friendly. Thank you for your excellent service Empire Heating and Air conditioning. I hope and looking forward for my next cleaning service next year.

Review 15 (2024-06-06 - Rating: 5)
Our AC stopped working on an 82 degree afternoon. First thing the next morning, they had a tech at my house to repair it. Less than 15 minutes later we were back up and running! Chris was super nice and very knowledgeable and didn’t even mind my yapping dogs. I would definitely recommend Chris and Empire Heating and Air. 😊

Review 16 (2024-06-18 - Rating: 5)
We had a very positive experience with Empire Heating and Air conditioning today as they installed a ductless air conditioning/ heating system for us. All the employees were friendly and knowledgeable and worked very efficiently. We highly recommend this company!

Review 17 (2022-09-18 - Rating: 5)
I contacted several different companies to inspect and provide estimates to rebuild our chimney. I made the right choice by accepting Empires bid. Not only was their work done professionally, timely, and with a masters touch, it was economical and made good sense. The lead mason, Leo, provided a clear and concise contract that detailed exactly what work and materials were required and a sensible timeline to do it,I highly recommend this company and appreciate their high quality of work,

Review 18 (2023-10-24 - Rating: 5)
We had an excellent experience when we needed out leaky sink fixed. The woman on the phone was police and courteous. The plumber was here on time and was able to fix our sink quickly. He was extremely professional and gave us a great price. We will be hiring this company again and recommending them to our friends.

Review 19 (2024-05-13 - Rating: 5)
Dan has serviced both my furnace and AC more than once and always does a great job. He’s honest and I trust him to tell me what I need to do. I appreciate the time he takes to make sure I understand everything as well.

Review 20 (2024-05-13 - Rating: 5)
Awesome ! Dan has been servicing our equipment for years. He is always helpful and efficient, often alerting me to problems before they happen. I’m always glad to see him because I can be sure we’re getting the best service.

Review 21 (2024-05-09 - Rating: 5)
Great company, very involved and always there to help and answer calls and questions. I’ve had Chris come out to install and do cleanings and each time it’s quick and efficient! Makes sure to answer any questions and makes sure everything is up to standard before leaving!

Review 22 (2023-08-24 - Rating: 5)
We had an AC emergency the evening before our Open House. We were able to use Empires emergency line answering service and their technician Dominic called us first thing in the morning. The owner Maurice also called to make sure that everything was going well.We were so impressed with the responsiveness, professionalism and value that we later had Empire clean and inspect the whole HVAC system as part of our house sale process.First rate service, everyone we met was competent and provided clear understandable advice. Highly recommended.

Review 23 (2024-08-14 - Rating: 5)
Put in a service call at 9:30 this morning, new condensate pump installed and service crew out the door by 10:35 am. Excellent service all around, 10/10 would recommend

Review 24 (2024-05-11 - Rating: 5)
I had excellent service by technician Chris for my annual cleaning. He is very experienced and has provided installation and service for me for over 15 years. I totally trust his work.

Review 25 (2024-01-20 - Rating: 5)
Empire Heating is a pleasure to work with. Maurice, Michelle and their team are friendly and very efficient. And with good old fashioned, EXCELLENT communication every step of the way, keeping us posted and returning calls. They quickly saved my 90 year mother from having no heat during sub-freezing temps by installing a new furnace. They definitely will have our future business.

Review 26 (2024-06-17 - Rating: 5)
Chris was knowledgeble and able to do a temporary fix until a part could get ordered. He gave me good advice about using the air conditioner in the future to get more milage out of it. Thnks, Chris!

Review 27 (2024-06-18 - Rating: 5)
Had a great experience interacting with and receiving clear instructions regarding my air conditioning issues. Steve was extremely professional and knowledgeable.

Review 28 (2023-03-02 - Rating: 5)
When my furnace died at night during a winter storm warning, Bob from Empire came right out. He looked at the unit and patiently explained to me what was going on and my options. He got heat working for the night for me and my one year old. I chose to replace my furnace and Maurice sent a team the next morning. The team was willing to work on the replacement while I was not home so I didn’t have to miss work. Communication and service was excellent. The installation was flawless. The team went above and beyond notifying me of another basement issue and fixing my dryer vent. I am so grateful for the level of care, service and communication from the company. I cannot recommend them enough.

Review 29 (2024-07-26 - Rating: 5)
Thanks again Empire Heating and Air. Called for my AC drain plugged Chris came in one day. Fast friendly service.

Review 30 (2024-06-07 - Rating: 5)
Chris: Able to get us in for next day service, address our concerns, find the problem and call to schedule a test to find the leak in the system. Very personable and friendly! Great service!

Review 31 (2023-08-03 - Rating: 5)
I cant say enough about Empire. Maurice, the owner, came out and provided an estimate for a mini-split AC system at our new how. He answered every question I had about the proposed project.Not only did they have a four-person crew installing it as soon as I (not them - they could have come sooner) was available, Maurice was there multiple times a day to check up on things. Chris and his team did an excellent job, and we all together just a very friendly crew to have at the house for a few days.Most importantly, the system works great! Price was right, as well.

Review 32 (2024-05-02 - Rating: 5)
Office person was courteous. The technician and his helper were both super polite. On time, and efficient. I have done business with this company for years and have consista ntly received great service. Highly recommend.

Review 33 (2023-04-24 - Rating: 5)
It’s refreshing to have a excellent experience with a service provider these days . This one was as good as they come. Empire came out on a Sunday night to deal with a dead water heater. Before noon Monday we had a brand new tankless water heater at a great price. Then while testing the new unit they fixed 2 plumbing problems without being asked and at no charge. They quick, kind and professional. We will not forget.

Review 34 (2023-07-02 - Rating: 5)
Absolutely amazing experience with Empire Heating & Cooling! We purchased a new furnace after ours died. Our experience from the sale to install was wonderful. The pricing was comparable to other companies but their service and attitude was leaps and bounds above. You have a new customer for life!

Review 35 (2023-09-22 - Rating: 5)
Michelle & Dan at Empire have been nothing but amazing to deal with! Communication is excellent, Dan’s work and personality is a joy! I will for sure be utilizing them for all my home needs. Truly a one stop stop! Amazing company!

Review 36 (2022-08-15 - Rating: 5)
I cant say enough about Empire. The company does as they say and when with no surprises. Days before Xmas I was getting cold late afternoon. I called Empire and the woman who answered set up the service personnel to be here within an hour. They showed me everything wrong and explained my options. Maurice came over to discuss my options for a new boiler. Maurice and crew could have a new boiler installed the next day. I had concerns about the pipes freezing and was reassured they wouldnt and was even loaned a space heater. I mentioned to Maurice Ive been trying to get my chimney fixed for 4 months. He said he could get it rebuilt the following week. Lee and his crew showed up in a week and did what other companies couldnt, wouldnt or lied about doing in one day. Empire has that old fashioned customer service. They do what they say, when they say and do an excellent job. Everyone from the woman who answered the phone to Ron and his install crew to Lee and his chimney crew were professional, efficient and competent. I would recommend to anyone if you like upfront and honest about any service you need.Thank you Empire

Review 37 (2024-05-16 - Rating: 5)
Chris was very professional and went above and beyond to explain what he was doing and answer several questions I had about other possible projects I have around the house that Empire would be able to help me with.😊

Review 38 (2022-07-14 - Rating: 5)
I contacted Empire for a typical Furnace and A/C tune-up as we hadnt had one done since weve moved in. It was time. Dan arrived exactly on time. He brought with him an absolute wealth of knowledge. He went through everything with me, answered my questions, and made good suggestions. Luckily, my systems had a great bill of health. Dan also made sure that I knew about the RGE rebate for a system tune up and walked me through how to redeem that with them. Ultimately, he was quick, performed awesome work, and personable. Ill definitely be using Empire whenever I need something else!

Review 39 (2023-04-24 - Rating: 5)
I could not be more grateful for Empire Heating and Cooling. My water heater broke and was flooding my basement. On a Sunday night, the owner himself came over for an estimate. He was wonderful! It was taken care of immediately. The father and son duo that arrived at my house were clean, efficient, helpful, and went above and beyond for me. I couldn’t be more thrilled. I will using them for all of my needs in the future. 12/10 recommend Empire Heating and Cooling!!! They rock!

Review 40 (2023-01-17 - Rating: 5)
Empire gave us a same day repair appointment for our heater that just stopped working. Christopher Hochreiter was our technician. He came out and fixed our heating problem within 20 minutes. He was professional, nice and helpful. Would definitely call Empire again for repair services!

Review 41 (2021-10-12 - Rating: 5)
We had our chimney repaired and new hot water heater installed at the same time. The crew was on time, courteous and did quality work at a reasonable price. As they were buttoning up their job they said that if we were ever interested in a new sidewalk to give them a call. I told them I was interested now and 2 days later I had a new sidewalk and it changed the whole look of the front of our house. Leo came back 2 weeks later and put in a brand new flue in our fireplace and now we are good to go with a working fireplace for the upcoming winter season. Super happy with the company, Leo and the crew. Would certainly recommend them and looking forward to working with them on a maintenance schedule.

Review 42 (2023-05-16 - Rating: 5)
I absolutely love this company. It is family locally, owned and operated. I love to support small businesses.The technicians are very knowledgeable, extremely polite. I can’t say enough about this company. I highly recommend empire, heating and air conditioningI am forever your customer on the west side. ‼️

Review 43 (2024-08-05 - Rating: 5)
Did a wonderful job. Found a bad control valve and replaced it under warranty.

Review 44 (2018-11-10 - Rating: 5)
This is the best company to work with. It started by Dan coming to do an inspection for my house closing. He was terrific. Once I moved, Dan came again and brought us apples from his farm. He was so easy to talk with. Through our conversation I learned that empire does most anything. We had our furnace replaced and extensive electrical work done. The following season they came and did a free furnace and air conditioning cleaning. Another great staff person came. We recently had trouble with the electric. We called Empire. Chris came and spent hours trying to find the problem but we needed a master electrician. Carl, the master at Empire came to the rescue. Another amazing staff person. Within an hour he and his sons were able to locate the problem. Kelly from the office is a delight to talk to. She even sent me names of people to contact for garage doors. I have had much work done by Empire in the last 3 years. They have yet to disappoint. I feel like part of their family like team. Thank you so much. Dont hesitate to call. They will not disappoint.

Review 45 (2020-03-02 - Rating: 5)
Empire Heating is a wonderful company that I luckily got to know in the last month. Maurice, Chris and Dan have been great. Besides being extremely knowledgeable they are very personable. They just installed a new furnace in my home and 2 hot water boilers in a property I own. In all instances, they completed the jobs efficiently, quickly and left the areas clean. I highly recommend Empire for any heating problem you may have, whether residential or commercial. It was nice to make contact with a reasonable and honest company that you can rely on to be there when needed.

Review 46 (2020-04-17 - Rating: 5)
I had a self inflicted emergency yesterday and Bob came to help me get my furnace working again. He was great and he also contacted Maurice who came to give me an estimate on my hot water heater needs. Both men came the same day and were very respectful and knowledgable. I have used Empire Heating and Cooling for a few years for maintenance and now for an emergency and I highly recommend them!! I am so grateful for their commitment to and caring way they treat their customers. THANK YOU SO MUCH!!

Review 47 (2024-05-30 - Rating: 5)
Chris was prompt and did an amazing job! I would highly recommend him to family and friends!

Review 48 (2024-05-14 - Rating: 5)
Been a customer for over 20 years. They have never tried to over-sell or over price. Theyre always efficient, friendly, no-nonsense with needed repairs/replacements and give excellent advice for keeping things problem free as possible. When issues do arise, the maintenance contract is worth every dollar. Again, honest, no-nonsense business. Makes the world a bit friendlier these days. Thank you, Empire!!MikeLIrondequoit, NY

Review 49 (2019-07-26 - Rating: 5)
Ive had 3 fantastic, professional experiences with Empire. This winter they installed a new boiler system in our home on an emergency basis and this spring they installed 2 Gree AC/heat systems in same home and just yesterday they completed same AC/heat system install at our summer cottage. Fred drove over an hour to come see and give estimate for cottage job. 5 days later job was completed. Chris and helper Ken did a fantastic job with a difficult area to work around. They reviewed system in its entirety with me when done. All 3 installs were as good as it can get- no hitches, issues or headaches. A truly professional company to work with and I will continue to use them for all service work and do highly recommend them.

Review 50 (2020-11-17 - Rating: 5)
My furnace went out on Thursday and I called to have it serviced. A repairman came out on Friday and provided excellent service. I ended up needing a new furnace. It was installed on Monday.Empire has always provided great service. I recommend them 100%!

Review 51 (2022-10-11 - Rating: 5)
Second time Dan has been our technician over the past 2 years for c/c combo. Excellent service and communication. Clearly explained what was done and his insights on future needs. Great asset.

Review 52 (2024-06-18 - Rating: 5)
Had Chris come to my daughter’s house and he was very professional and knew exactly what was needed to fix the problem.Great representative for your company!

Review 53 (2020-03-27 - Rating: 5)
Just got our new furnace installed. We want to thank Bob, Ryan, Kenny, Dillon, Fred and Maurice for their prompt, professional and courteous service and attention to detail removing our old furnace and installing our new one. From the owner to the techs everyone is a true professional. Thanks guys for a job well done!

Review 54 (2024-05-23 - Rating: 5)
Great experience! Quickly came out and solved the issue! Friendly customer service. Will call again! Thank you!

Review 55 (2024-05-20 - Rating: 5)
Chris and team were kind, transparent, and very helpful. Looking forward to working with him again in the future.

Review 56 (2022-12-27 - Rating: 5)
Our heat pump/furnace & AC was researched and installed as promised, with a crane to place on four story condo roof. It took over a week to arrange and cost $13,000, but our heat is better than what we had before last winter.

Review 57 (2024-06-13 - Rating: 5)
Excellent service call. New filters, checked refrigeration levels and removed cottonwood spores from unit

Review 58 (2024-10-14 - Rating: 5)
Excellent and will work with you. Pray for Dan Geigers eyes he can get back to work. Lol

Review 59 (2014-10-31 - Rating: 5)
I have been a customer of Empire Heating and A/C for over 10yrs and absolutley love them. They have reasonable pricing, great service technicians, and very polite office staff. I also like that they have 24 hour service and there pricing doesnt change via day or night. Besides them coming and fixing my furnace for me they were also able to do some plumbing and electrical work for me also. I would like to thank them for the many years of serivce and will definitely recommend them to others.

Review 60 (2014-12-19 - Rating: 5)
I have been using Empire Heating and Cooling for about 15 years and cannot think of a single complaint with their quality of service or work. For not being the most handy person, I have been lucky to be able to rely on Empire for all my home maintenance needs, whether its plumbing, chimney, furnace issues etc, Empire has always resolved the issue quickly and at a very fair cost.I would HIGHLY recommend Empire Heating and Cooling to anyone!

Review 61 (2019-02-02 - Rating: 4)
All the staff at Empire were great. From the person answering the phone to the technician to the installer. They made sure we had heat on one of the coldest days of the year, responded very promptly, and made the process of replacing our furnace very clear.

Review 62 (2021-08-07 - Rating: 4)
Worker made an error during the job. He repaired the water heater but it needed to be replaced only days later. The owner recognized the error, contacted me afterwards, fixed the water heater, and reimbursed us for the initial repair. Very classy and personable.

Review 63 (2024-09-07 - Rating: 5)
They do a good job ,are very polite and on time...

Review 64 (2014-11-05 - Rating: 4)
I found I had no hot water one morning and called Empire, which recommended replacing the unit. They came out that morning and installed it and by the time I came home from work, my water heater was in and working and everything was cleaned up. The installers were very professional.

Review 65 (2018-11-02 - Rating: 5)
Ron M. From Empire came by and was able to quickly diagnose and treat my plugged toilet and gave me helpful suggestions to prevent the same clog in the future. He came on time and didnt cost an arm and a leg. I would recommend his company to all my family and friends.

Review 66 (2024-06-07 - Rating: 5)
Chris was great! Very thorough and easy to talk to.

Review 67 (2018-08-09 - Rating: 5)
I have nothing but positive experiences with Empire Heating and Air. We have had several emergencies and they have always been there to help out. Their techs are very timely and polite. I always mention Empire when people ask for recommendations.

Review 68 (2017-12-10 - Rating: 5)
Chris from Empire Heating has done work for me on 3 occasions. He’s professional, thorough, an expert in his field and an all-around good guy. I wouldn’t use any other company!

Review 69 (2024-05-08 - Rating: 5)
Chris did a great job installing and serving our HVAC system!

Review 70 (2022-04-21 - Rating: 5)
Amazing experience with Empire! The guys were wonderful, on time, respectful and did a great job! Also very reasonably priced. Would recommend to anyone. Thank you!

Review 71 (2018-09-12 - Rating: 5)
Your man Chris is a great help to your company. He really seem to care about keeping a client happy and making sure equipment is working properly..

Review 72 (2024-06-05 - Rating: 5)
Chris did a wonderful job and very timely.

Review 73 (2020-02-25 - Rating: 5)
Very professional and friendly team. Furnace and ac installed same day , great job. I would highly recommend this company to Everyone.

Review 74 (2024-05-13 - Rating: 5)
Chris was very professional and answered all questions of concern. Highly recommended.

Review 75 (2024-05-13 - Rating: 5)
Dan came to do maintenance, so glad to have him back.

Review 76 (2024-05-23 - Rating: 5)
They have provided prompt service and given me informed choices.

Review 77 (2024-08-28 - Rating: 5)
Chris was professional, polite and a pleasure to work with

Review 78 (2020-02-22 - Rating: 5)
Great company that honestly assessed my needs and immediately fixed the problem. The installers were great. Very courteous and friendly.

Review 79 (2024-05-21 - Rating: 5)
Very helpful, quick and knowledgeable service by technicians. Much appreciated explanation of problem and resolution!

Review 80 (2024-05-13 - Rating: 5)
Chris was super professional, friendly and explained everything clearly!

Review 81 (2020-04-16 - Rating: 5)
I couldnt recommend this company enough. Professional, kind, prompt, and beyond quality service. They came through for me in an emergency situation, and I couldnt be happier with the service I received! Highly recommend!

Review 82 (2023-05-27 - Rating: 5)
ÀFTER DEALING WITH 2 OTHER HEATING COMPANIES, WE FINALLY CONTACTED EMPIRE. THEY GAVE US A FAIR ESTIMATE AND DID THE WORK PROMPTLY AND WELL. WE WILL USE THIS VERY PROFESSIONAL COMPANY IN THE FUTURE.

Review 83 (2019-07-09 - Rating: 5)
Empire has had our loyalty for over 20 years and will continue to have it. Highly recommend their professional services.

Review 84 (2024-12-19 - Rating: 4)
The technician was on time and friendly.

Review 85 (2022-10-12 - Rating: 4)
They showed up on time, the mechanic Dan was professional and knowledgeable. I will use Empire again.

Review 86 (2024-06-06 - Rating: 5)
Excellent service, like inviting an old friend in to help.

Review 87 (2024-05-15 - Rating: 5)
Great and wonderful job Chris has provided!

Review 88 (2024-02-22 - Rating: 5)
Empire Heating was wonderful! They sent someone out within two hours of us calling. They were very prompt, professional, accommodating and gave us superior customer service. They even gave us heaters to warm our home while waiting for our new furnace to be installed. We could not have asked for better service!!!

Review 89 (2024-06-06 - Rating: 5)
Chris was incredibly professional and efficient while handling our annual HVAC maintenance. Thank you!

Review 90 (2024-07-12 - Rating: 5)
Prompt service. Good knowledge about the work.

Review 91 (2020-02-25 - Rating: 5)
Everyone that came to work in mb air conditioner was nice and told me what was happening throughout the whole process. I would definitely recommend them.

Review 92 (2024-04-29 - Rating: 5)
Dan came out in a timely manner, he is a great technician (extremely knowledgeable) and an even better person. Will use Empire HVAC going forward.

Review 93 (2019-01-08 - Rating: 5)
The best place ever.. So grateful for the staff ... Just got a new ference and it was installed fast and great... They are great and will give them more just 5 stars... Thank you guys again....Annette calandrino

Review 94 (2024-03-14 - Rating: 5)
Noticed the laundry sink was leaking yesterday, and its already fixed! Ron came out, did a great job, great price and was fast! Highly recommend!!

Review 95 (2024-05-11 - Rating: 5)
Very helpful and knowledgeable plus great price

Review 96 (2021-06-23 - Rating: 5)
Awesome service! Dan is the best! DONT LET HIM RETIRE I WILL NEED HIM AGAIN!

Review 97 (2019-07-13 - Rating: 5)
The workers at Empire Heating and Air were outstanding. They were very professional and answered any questions that we had.

Review 98 (2023-08-14 - Rating: 5)
We’ve used Empire for many years now and through multiple houses, and they have always been fantastic. They’ve provided great service and helped direct us to the best solution for more complicated issues. It’s great that they do HVAC, plumbing and electrical since they have been able to do many things for us. We would recommend them over any other company we’ve used.

Review 99 (2022-11-11 - Rating: 5)
Absolutely spectacular and attentive service, on time and under budget. Definitely recommend

Review 100 (2023-11-29 - Rating: 5)
I HIGHLY RECOMMEND EMPIRE HEATING AND AIR CONDITIONING FOR ANY SERVICE ONE MIGHT NEED. RON AND NATE REPAIRED AND REPLACED A WATER LEAK VERY EFFICIENTLY AND PROBLEM WAS SOLVED. A THANKFUL SENIOR! CAROLE

Review 101 (2024-02-02 - Rating: 5)
Theyre very professional and friendly and do an amazing job

Review 102 (2024-02-26 - Rating: 5)
Dan did a great job!

Review 103 (2018-08-09 - Rating: 5)
If you need HVAC,these are your guys!!Balls on accurate and timely.Look no further!

Review 104 (2024-05-09 - Rating: 5)
Good job

Review 105 (2018-04-05 - Rating: 5)
Got us a generator up and running when we lost power..awesome company

Review 106 (2019-01-30 - Rating: 5)
I feel compelled to comment on the great response we got from Empire Heating and Cooling this morning. I made a call when I realized that the furnace was not working properly. Within the hour, the Empire serviceman was at our door and quickly solved the problem. It gives us peace of mind to know that on a brutally cold morning (-2 degrees) that kind of service is available. I have met a few of their people and they all are courteous and professional. 5 stars.

Review 107 (2019-10-23 - Rating: 5)
Steve and the team at Empire were great, they followed up and turned up when they said they would. The office team were always helpful. The job was not easy but Steve and his team made it happen. I was especially pleased with the quality of the finished job the removal of the old furnace chimney no longer in use and both the re--pointing and also the re-capping of the other two chimneys. Thanks guys.

Review 108 (2022-07-26 - Rating: 5)
Dan came immediately and fixed our AC. not only great at the job, he was friendly and pleasant.

Review 109 (2023-02-17 - Rating: 5)
.and well done. Dan wx;a

Review 110 (2018-08-09 - Rating: 5)
We have been using Empire for many years. The technicians are knowledgeable and courteous. When I was pregnant and it was HOT, our AC went out. Fred it had it fixed right away for us. Always great service!

Review 111 (2021-01-17 - Rating: 5)
Excellent service , technicians very friendly and knowledgeable. Thanks.

Review 112 (2021-03-06 - Rating: 5)
The best!! No reason to call anyone else, unless you want to wait three to four days. Quick and spectacular service, second to none. Thanks a bunch!

Review 113 (2017-09-12 - Rating: 5)
Just had the second furnace installed in my home by Tim and Dylan. I have an in law apartment which has a separate furnace from the main house. The main furnace quit back in January and Tim came out that day to look at what was wrong. He was back the next day to put in the new one. They did an excellent job from showing up on time to explaining the way the new furnaces operate to cleanup after the installation was complete. The owner showed up onsite for both installs to see if I was satisfied with the jobs. Dealing with Empire has been as easy as it could possibly be. I also had them check over my AC unit as well and all is good! I highly recommend them, and hope Tim and Dylan are available for any other needs I may have!

Review 114 (2019-08-01 - Rating: 5)
Very professional, and courteous staff. Same day furnace and A/C replacement......Fantastic job !!Would diffidently recommend this company to my family and friends!

Review 115 (2024-02-13 - Rating: 5)
Great customer service 👍

Review 116 (2022-04-13 - Rating: 5)
Great service. Fast and affordable

Review 117 (2024-05-02 - Rating: 5)
Great guys

Review 118 (2022-03-27 - Rating: 5)
Great company and people

Review 119 (2017-10-17 - Rating: 5)
Great people to work with!

Review 120 (2025-01-09 - Rating: 5)
I highly recommend Empire for your heating and cooling needs. Friendly, knowledgeable, professional staff. Maybe I was just lucky but both times I called they were able to come same day and next day. 5 STARS!!!