American Plumbing Heating & Cooling

Photo of American Plumbing Heating & Cooling

Located in Rochester, New York

Address: 36 Van Auker St, Rochester, NY 14608, United States

Phone: +1 585-986-8883

Rating: 4.8

Services

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Categories

  • Plumber
  • Heating contractor
  • HVAC contractor

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Comments

  • Review 1 (2024-12-14 - Rating: 5)

    It was a pleasure having Jack come out to our home to provide excellent plumbing service in our bathroom and kitchen. Jack repaired our leaking bathtub faucet and replaced our kitchen faucet. He was professional, friendly and thorough. Jack explained the work that he needed to do in order to complete the jobs and gave us recommendations for maintenance moving forward. My husband and I are very pleased with Jacks work. Thank you, American Plumbing Heating & Cooling! You have a new customer.!

  • Review 2 (2024-09-30 - Rating: 5)

    We needed our septic pipe dug up and replaced in our yard, which is a big job! The team was very thorough in explaining what they had to do prior to the job. They were on time and didn’t seem to stop working during the 6 hour project. Very professional and kind. Carla, whom I spoke with on the phone and via email, was so friendly, helpful and quick with response time. Brian, Zeus and Justin were on site to get the job done. They finished the project by refilling and leveling out the dirt, leaving the yard as clean as they possibly could. I highly recommend their service and will use them in the future.

  • Review 3 (2024-10-19 - Rating: 5)

    I used American Plumbing, Heating & Cooling for the first time today. It was a great experience! They were very professional, efficient and upfront with their pricing. They even honored a discount that I forgot to mention when I scheduled the appointment. I would definitely use them again in the future!

  • Review 4 (2024-12-09 - Rating: 5)

    Their response time was immediate. We had a clogged line to the sewer main.Nick Krochmalech was the plumber for the call. He was professional, knowledgeable, and a pleasure to deal with. He worked diligently to get the line cleared. I would highly recommend American and Nick for your plumbing needs.

  • Review 5 (2024-10-18 - Rating: 5)

    Aaron was very knowledgeable and took care of everything for me. He was extremely respectful, which is always important. He was a delight to talk to and so nicely explained a few things to me. You are lucky to have him representing your company.

  • Review 6 (2024-06-13 - Rating: 5)

    JACK IS BACK & BETTER THAN EVER !!!I received my text that Jack was on his way in the time period provided to me. He arrived promptly at noon and began to work on installing our new hot water 💦 heater. He had been out previously and quoted me for full purchase and installation by them or and also if I purchased my own tank and they installed it and warranty the labor. He advised where the best place to purchase a tank was so that’s what I did and he installed it. Such a thorough and amazing job. We trust him and American 🇺🇸 Plumbing 🪠 Implicitly. He’s very professional, friendly, knowledgeable,Customer Service is his & their primary focus!Carla in the office is beyond amazing. She’s prompted professional and super helpful. You can tell Customer Service and taking care of their customers is their top priority.THANK YOU American 🇺🇸 Plumbing. 🪠 YOU’RE the BEST!!!

  • Review 7 (2024-10-23 - Rating: 5)

    Have you ever been that woman calling a company and feeling like you are in a used car dealership discussion? THAT IS NOT the case w/ American Plumbing. I havent been this thrilled with a job in a very long time. Not only was Jack professional and loves German Shepherds......he was utterly amazing!!!Ive already referred you to another single lady (husband has been in the hospital from a massive heart attack).....she fired her last plumber! I couldnt provide your info fast enough.Keep doing what you are doing! You will have a life time customer

  • Review 8 (2024-12-14 - Rating: 5)

    Zeus was very nice and answered all of my questions without hesitation! He was in and out in no time, and super knowledgeable about our issue. Highly recommend this company for all of your plumbing needs!

  • Review 9 (2024-09-10 - Rating: 5)

    ZEUS was very professional and thorough on the job. He discussed the problem and told us what he was going to do to fix it. He worked diligently and accomplished the task. Thus was the only company that was able to get someone there and we were very appreciative fir that. Zeus knows his stuff and did an excellent job.

  • Review 10 (2024-04-09 - Rating: 5)

    I had a very heavy clog between my septic tank and baffle . Jack from American plumbing can out and found the issue. It was a large root. He went above and beyond to get the line cleared successfully . Highly recommend this place and I will personally request Jack if he is available

  • Review 11 (2025-01-05 - Rating: 5)

    Jack arrived within two hours of my call, fixed the toilet quickly, told me what the problem was, and made the repair visit all-around pleasant.

  • Review 12 (2024-11-29 - Rating: 5)

    Zeus showed up on time. We discussed my situation and several alternatives. He provided a quote for the work and he did the job in a professional manner. He was also very pleasant.

  • Review 13 (2024-05-18 - Rating: 5)

    I am very pleased with the work completed by Keith and Mike. They are very pleasant and professional. They did an excellent job and I will recommend American Plumbing Heating and Cooling to many of my friends. I am presently doing a load of wash now. My knees and back will be happy that I have a laundry unit on the 1st floor.

  • Review 14 (2024-07-20 - Rating: 5)

    Excellent service. I called on a Saturday and a technician was here within two hours. Originally thought we needed a new hot water heater. Technician (Jack) informed us we just had a clogged condensation line. Fixed the issue in 1 hour and saved us thousands from not needing a new unit. Overall pleasant and professional.

  • Review 15 (2024-08-08 - Rating: 5)

    Great service and price. Many thanks to Karla, Jack, Keith, and Manny. Fantastic customer service. Friendly and courteous!

  • Review 16 (2024-12-18 - Rating: 5)

    Cisco was very helpful and informative..he took me through step by step of what could have cause my basement flooding problem and calmed my fears on what measures could be taken to solve the water issues I am having by suggesting a new sump pump and and pvc line.

  • Review 17 (2024-10-03 - Rating: 5)

    Aaron was very polite and knowledgeable. He cleaned my A/C unit and furnace and tested for any issues . Great guy. Recommended for all maintenance and installs.

  • Review 18 (2024-07-24 - Rating: 5)

    The company is great. Was able to come out same day. Jack was informative and quick to let me know my issues and what needed to be done. I would definitely call them again for any of my plumbing problems

  • Review 19 (2024-09-04 - Rating: 5)

    Aaron was very nice! Not sure but think was one of the teamster that helped install. He found the problem quickly & hopefully it is solved!! I called that evening/ He was here nxt day( really appreciated the quick response 🙂 Would highly recommend Amercian Plumbing/ A/C &Heating🤗👍

  • Review 20 (2024-07-30 - Rating: 5)

    For sure a 5 star rating --- I will start by saying unfortunately I normally do not find time to write reviews of work that has been done over the years on my 1820s landmark home but felt compelled to write a review on American Plumbing-Heating and Cooling who did an extensive pluming pipe replacement in our home. I had contacted several companies prior to selecting American but due to no follow up by several companies or representatives sent looked like they had no idea how to approach the job. The job included replacing hot and cold water piping and a 4-inch cast iron drain pipes through 3 levels, and replacing sink and tub drains in a cemented second floor bathroom. Eric the project manager came to meet with me and immediately I knew they were the right ones since he knew exactly what to do and more the ever knew how they were going to do the major repairs. They were quick to get started to do the job and also quick on how to do major hidden changes that they ran in to. Although there was 4 of 5 different persons assigned to work on the job over a weeks period 2 every day individuals Manny and Zeus were the two employees who had the job responsibility. They worked together well every minute of the day and had me as the customer in mind. They looked for the right way to do every step of the project to minimize the later restoration of the rooms, ceiling and walls. In summary they did their job like it was going to be showcased in some television program--- in summary I am one happy customer on the detail that was given to my plumbing repairs

  • Review 21 (2023-03-28 - Rating: 5)

    Job quoted by Merrit Shippee to replace old galvanized piping, in 100+ year old house, with many challenges, from basement to second floor shower,tub, sink, & toilet.Merrits knowledge of plumbing is extensive.Tim, one of the plumers provides great minimally invasive work. Tim created acess areas that can easily be repaired rather than removing partial walls and ceilings.We will be replacing galvanized with PEX piping.I asked they protect old soft pine flooring with cardboard, and other protective coverings they provided ply wood cardboard & drop cloths.Excellent protectionExcellent cleanup by Tim.I will hire them again for plumbing and knowledge needs.Ray Detor Jr

  • Review 22 (2025-01-08 - Rating: 5)

    Jack did a great job. Very informative and I will be using them again

  • Review 23 (2024-08-06 - Rating: 5)

    We had many come into our home to do some work with our refrigerator plumbing for the freezer and water line to our surprise he was very knowledge in his profession courteous and respectful we enjoyed him very much and are very happy with the work he did. From us we give him 100%

  • Review 24 (2024-09-15 - Rating: 5)

    They were quick to respond after hours on a Saturday afternoon, efficient and clean with their installation and made sure everything was installed and operational to the highest quality. Definitely recommend!!!

  • Review 25 (2024-08-27 - Rating: 5)

    I had Zeus from American come and show me how to descale my new tankless. He was very thorough in his explaining and showing. Once again I would have them come again. Price seems high but I feel confident when they leave that the job was done right. Peace of mind is everything.

  • Review 26 (2024-10-23 - Rating: 5)

    Jack was excellent. Informative. Completed the job. I am pleased with his work.

  • Review 27 (2024-06-18 - Rating: 5)

    I highly recommend this company. I have had a few different techs to my home which were all very knowledgeable and professional. I was able to get an appointment very quickly. They are always on time and take their time to make sure the job is completed properly.

  • Review 28 (2024-12-31 - Rating: 5)

    Jack is super wonderful! What a lovely man! He gave me some bad news about my new stove and yet I was happy when he left. He explained the problem clearly so now I can move on. Hope to see ya again Jack!

  • Review 29 (2024-07-15 - Rating: 5)

    I had a toilet installed by Manny and I am very satisfied with the service he provided. He was kind, informative, and educated me on various HVAC/plumbing related things. Thanks Manny!

  • Review 30 (2024-04-16 - Rating: 5)

    We were charged for a courtesy visit that may have been a woodpecker issue rather than a hot water heater issue. Theyve since retracted the fee, but come on...up-front pricing, right?

  • Review 31 (2024-07-11 - Rating: 4)

    Well seeing that I am handicapped I wasnt actually at the place but talking to them over the phone I spoke to one of the nicest people that Ive ever had the pleasure of talking to from a business over the phone and the person that delivered the air conditioner he was also very pleasant and I do appreciate all of this, thank you very much.

  • Review 32 (2024-09-18 - Rating: 5)

    Nick did an excellent job. Very conscientious and knowledgeable. He explained everything he was doing.

  • Review 33 (2024-01-10 - Rating: 5)

    American Heating and Plumbing is a great company and I highly recommend them to anyone. I was able to get an appointment right away as we were having plumbing issues and needed someone asap. Cisco came out and advised us about what to do. He is experienced and very knowledgeable. We were very pleased with his service. A few days later he returned with his co worker Dan and they again were prompt, courteous and efficient. We were very pleased with their service and do not plan on contacting anyone but them in the future. Thanks Cisco! Thanks Dan!

  • Review 34 (2023-12-13 - Rating: 5)

    AMAZING SERVICE - HIGHLY RECOMMEND! My hot water wasnt working and it had shut down due to a High Temperature Shutdown. I did some YouTube research and checked out the part which would be almost close to half the price of a new tank. Since it was over 8 years old, I decided to go with a new one. I called and Mike and Chris were there later that day with a new tank. They were professional, courteous and did the job in little time. They gave me tips and showed me everything I needed to know. THANK YOU, MIKE AND CHRIS!!!!

  • Review 35 (2024-10-26 - Rating: 5)

    Plumber did an excellent job with our water heater installation. Will certainly use them again.

  • Review 36 (2023-11-19 - Rating: 5)

    American Plumbing was wonderful. I had a MAJOR plumbing problem on my hands & a friend recommended them. They were very professional, from Carla, who was the first contact I had with the company (by phone) to Cisco & Keith, the plumbers. I was given the plumbers names & sent a picture so Id know exactly who was coming. I really appreciated that.I dont know a lot about plumbing, but by the time they showed me everything & explained the problem, I had a good understanding of the situation. And, they found a solution that saved me money as well. They thoroughly checked their work before leaving & everything was left so clean, I could hardly tell they had been there.Im really pleased with American Plumbing & thank them for doing such a great job. I would DEFINITELY call on them again.

  • Review 37 (2024-01-26 - Rating: 5)

    Nick was very respectful and courteous. He did a fantastic job, cleaned everything up when he finished... I will definitely call again if I have another issue.. I will recommended your company two friends and family....THANK YOU.

  • Review 38 (2024-01-23 - Rating: 5)

    Aaron did a great job!!! He was at my house within an hour of my call for service. Replaced the gas valve ($680) on my furnace and had heat back with in an hour. Very professional and courteous.A little expensive but having it done so quickly and running again it was worth it.

  • Review 39 (2024-09-20 - Rating: 5)

    Aaron was FANTASTIC! Super friendly and very knowledgeable! Would use again ! Thank you so much

  • Review 40 (2024-08-06 - Rating: 5)

    Very happy with Keith,Mike and i don’t who was here today 8-6-24. Fast to solve problems and get you back up and running.

  • Review 41 (2024-04-09 - Rating: 5)

    Second time using American plumbing. Great job again and very reasonable pricing. Plumbers explained to me everything they needed to do. Got it done in a timely & neat manor. They noticed my water heater was old but didnt try to sell me one. Recommended that I should reaplce it. I will always call American if I ever need more plumbing work.

  • Review 42 (2024-01-23 - Rating: 5)

    Words cannot express my gratitude towards to Michael and Justin. I had blockage main drain. Backed up. Had another company start but they never could not fix it and really didn’t try very hard. These men didn’t stop till they resolved the problem. Very knowledgeable and explained every step. People don’t ever use another company. American has it all. From the lady that answers the phone to the end

  • Review 43 (2024-06-03 - Rating: 5)

    Jack was great! He explained to me everything that was going on and everything that he needed to do. When the plans changed he updated me. He was so nice. He went about and beyond to fix our problem

  • Review 44 (2024-05-28 - Rating: 5)

    James did my furnace and AC cleaning and maintenance. He was on time, didnt leave a bit of mess and was knowledgeable on their condition. I am very happy with the service!

  • Review 45 (2024-04-14 - Rating: 5)

    Jack was wonderful! We are very appreciative of the work he did for us. He was very friendly, explained everything and offered great suggestions.Thank you for being available 24/7.

  • Review 46 (2024-07-03 - Rating: 5)

    Was very pleased with our service from your busses. Your service man, Aaron Crawford, was very polite and curtious. Will recommend your services.

  • Review 47 (2024-08-12 - Rating: 5)

    Service was fantastic! Diagnosis and initial work performed by my service tech was outstanding. Returning on Monday to complete the work.

  • Review 48 (2024-01-05 - Rating: 5)

    Everything went as planned. The installers were on time courteous and knowledgeable. Tested the system and they walked me through usage and maintenance. Would highly recommend. My team of Cisco, Dan, and Aaron were top notch.

  • Review 49 (2024-06-08 - Rating: 5)

    Jack provided excellent service. Was friendly and explained what he was doing. He also gave us for helpful preventive measures to use going foward

  • Review 50 (2024-05-24 - Rating: 5)

    Absolutely the best service I have ever received for a home repair. They went above and beyond for my family. Many thanks. You have a customer for life in us!

  • Review 51 (2024-10-15 - Rating: 5)

    American HVC did a great job. Needed to get the ancient garbage disposal replaced. This turned out to be challenging job but the two workers - one a veteran and another young guy - hung in there and did very good work. They also explained the process and things to watch out for.Thank you very much.

  • Review 52 (2024-12-07 - Rating: 5)

    11/1/24 Zeus was exceptional! Great work, pretty quiet, & efficient. Really nice people to work with. good price.12/ 7 Nick worked so diligently and finally found the leak under our kitchen sink. He also provided great suggestions on the next steps for our upgrades we want for faucets and toilets. Really helpful and well done!!

  • Review 53 (2023-09-27 - Rating: 4)

    The tech Michael Hosey was great! The only problem was he didnt have a long enough drain snake to clear my stoppage and had to come back the next day to clear it. I think management should make sure that the field techs have everything they need for the job readily available.Michael was polite, efficient and knowledgeable. Your company is fortunate to have such an excellent service tech!

  • Review 54 (2023-11-01 - Rating: 5)

    I had my furnace cleaned & my thermostat replaced. The customer service, quick availability & price was fair & worth the piece of mind. Aaron is a technician, his professional skills & knowledge exceeded my expectations. I would 100% use services again & recommend to my family & friends.Thank you,Jennifer Thrasher

  • Review 55 (2024-03-12 - Rating: 5)

    AP Plumbing was both compassionate and professional. Cisco Ortiz was especially wonderful. He was very thorough and personable. He’s the primary reason I’d recommend and reuse AP again in the future.

  • Review 56 (2023-12-28 - Rating: 5)

    Keith and Cisco were the plumbers that came here to fix my problem. They were incredible,absolutely professional and so knowledgeable. They informed me every step of the way as to what they were doing and how they could fix the problem. They saved me money by saving what could be salvageable. I will definitely be using them in the future for all plumbing, heating and cooling services. Above all else, Keith and Cisco were very, very trustworthy and personable. This company gets a 10 out of 10!!

  • Review 57 (2023-05-24 - Rating: 5)

    If this place youre referring to is my address, the service was great. The service (Cisco)man was knowledgeable in what he was doing. He was very easy to talk to as well as honest. He answered my questions to the best of his knowledge, and told me about other options should my pipeline be cracked. I have an appointment with one of your other service guys, hell fill me in on my other options. ThanksThats the best photo youve ever seen.

  • Review 58 (2024-03-27 - Rating: 5)

    We couldnt have asked for more, from Mike Hosey, your technician. He was knowledgeable, forthright and accomplished the job the same day. We will keep your company in our records, in case other plumbing problems arise. Also a shout out goes to Celeste, the voice behind your service, who explained what the technician would do and made the appointment for the next day.Robert and Laura Hodas

  • Review 59 (2024-06-20 - Rating: 5)

    Knowledgeable, friendly, professional and cleaned up afterwards. Took time to ensure I am happy with the service and understand what I purchased. Would definitely recommend

  • Review 60 (2024-01-16 - Rating: 5)

    Mike was very thorough while troubleshooting my sump pump issue. After locating the problem, weve decided to have the necessary work done as soon as possible. Mike is very professional as well as knowledgeable of hi work. Thank you.

  • Review 61 (2024-08-08 - Rating: 5)

    Tech was very good and super nice, got pump in quickly, will definitely recommend to friends and family

  • Review 62 (2023-03-10 - Rating: 5)

    Drain line from sump pump to town storm water system was clogged and broken. Justin estimated the job and, with the assistance of Bryan on the Bobcat and Ricky Martinez doing the inside work that was required, the team completed the repair quickly and completely. They did everything that was required to correct the issue, installed a new drain line to replace the broken section, rerouted the existing line from the sump pump to the new inlet and completely cleaned up the job site. I couldnt be happier with their level of professionalism and competence. Outstanding service, friendly personnel, they kept me informed every step of the way through this entire project. While Ricky was working inside, he spotted a problem in the drain from the kitchen sink to the waste water system, proposed a solution, estimated the project at a price I consider fair and reasonable. He followed up the next day, installing an improved line that was bigger than the original. This was a separate project and the estimate for the job was exactly what was charged. I even got a veterans discount for both projects! I highly recommend American Plumbing and HVAC for the service they provide, the quality of the products they use, and the highly skilled and friendly staff. I look forward to dealing with them in the future.

  • Review 63 (2023-09-08 - Rating: 5)

    American Plumbing did an amazing job under difficult circumstances. I had a sewer line back up and they showed up within 45 minutes. The were able to fix the problem and helped locate a local company to come in to clean and sanitize the area. They worked closely with my insurance company to make sure I had full coverage for the repair. Highly recommend.

  • Review 64 (2024-04-08 - Rating: 5)

    It’s a Sunday night and I have water leaking in the basement that can only be stopped by shutting off all water until tomorrow. That isn’t an option so thankfully American Plumbing Heating & Cooling was able to come out. Chris Spicer was courteous cautious and efficient.Thanks for being able to help out on a Sunday. You’ll be my first call next time.

  • Review 65 (2023-10-09 - Rating: 5)

    Great company. They were able to fit me in same day, very professional, timely and got the job done. Aaron was super nice and very professional. Definitely will be using again in the future and recommending to others. Thank you!

  • Review 66 (2023-08-04 - Rating: 5)

    The Gentlemen that they came today were very courteous polite respectful professional and understanding When they first came And Looked at my window. They realized they needed a portable air conditioning unit They didnt have one left in Is their vehicle So they had to go to the warehouse to get another one. It took about 30 minutes They were very careful And gentle with my stuff while installing it And they even moved my old one to another location in my apartment.

  • Review 67 (2023-06-16 - Rating: 4)

    The technician did an excellent job, I felt the service was a bit pricey however. A pump costs around $200 and you need to mark it up to cover carrying costs etc. It took the tech about 15 minutes to install and the bill was $770. seemed high to me although I was happy wit the communication and service.

  • Review 68 (2023-12-07 - Rating: 5)

    American Plumbing was excellent. The work that was done on my bath faucet was very professional. I thank God for this company, I was truly happy. I would recommend them to my family and friends. Thanks goes out Eric, Ortiz and Keith.

  • Review 69 (2025-01-04 - Rating: 5)

    Jack is an amazing knowledgeable man and is a pleasure to have done business with thanks again!

  • Review 70 (2023-10-04 - Rating: 5)

    Great work done, better priced than some other place. Replaced part of drain piping and helped clear out rest of piping. Would highly recommend! Justin and Nick were great and talked us through everything. Very knowledgeable!

  • Review 71 (2023-09-08 - Rating: 5)

    I called because our basement flooded and we didn’t know the cause. Experience was great from start to finish. The receptionist was so understanding and helpful and we got service the next day. The service technician was knowledgeable and professional and helped beyond just what we called for. Excited to continue working with them.

  • Review 72 (2024-10-17 - Rating: 5)

    Great experience - got here quickly! Friendly and competent people

  • Review 73 (2024-02-04 - Rating: 5)

    I called on a Sunday, distressed. They sent Nick out within the hour and he had the problem fixed very quickly. Thorough and professional service. Would definitely recommend.

  • Review 74 (2022-11-16 - Rating: 5)

    The entire customer experience was amazing from start to finish. The staff was very well trained and knowledgeable with their products and installation requirements. They didnt try to push us into buying a thankless system like other businesses in the area had done. Instead they helped us make a choice that best fit our familys needs and budget. They were courteous and friendly, making sure they left very minimal mess behind and communicated with me along the way. Im very pleased and will definitely be using them again for all of our plumbing, heating & cooling needs.

  • Review 75 (2023-03-31 - Rating: 5)

    Justin and his crew successfully located and repaired a problem in the underground storm drain lines. They were amazing. They were professional, knowledgeable, timely, efficient, and I have total faith in their work product. And as a bonus, they were all genuinely nice, good-natured and willing to answer my questions. I absolutely highly recommend this company.

  • Review 76 (2024-05-21 - Rating: 5)

    Very nice young man worked in the heat to fix my A/C. I was impressed that I was able to get same day service. Took a shot with this company and Im happy that I did.

  • Review 77 (2024-02-29 - Rating: 5)

    This morning, Cisco and Dean came to install replacement cartridges on my American Standard bathroom sink faucet. (The faucet had started to drip about 10 days ago. Because the faucet was under warranty, I received the cartridges at no charge.) Dean and Cisco arrived on time, introduced themselves, and set to work. There were several tricky aspects to the installation, but the two men worked very well together and persisted in trying various things until the job was completed and the faucet was in full working order. In addition, they were not bothered by my presence nor by my many questions. I especially appreciated that they were able to use the replacement cartridges. Had I needed an entirely new faucet, I would have had the additional expense of the faucet plus a higher bill from American Plumbing. I would hire either Dean or Cisco again for any plumbing needs, and I recommend them to others.Addendum: After 2-3 weeks, the cold faucet started to squeak. Jack and Nick arrived promptly and diagnosed the problem as a too tight handle. They loosened it, and the squeak was gone. No charge, covered by warranty. BTW, Carla answers the phone and is very helpful, efficient, knowledgeable, and friendly.

  • Review 78 (2024-06-19 - Rating: 5)

    Cisco & Zeus connected the houses natural gas to our new Weber BBQ grill. They did a great job & checked to be sure all was working correctly.Jack fixed the leak in our kitchen sink by diagnosis that the problem was with the sprayer in the faucet. Thats a professional at work!Jack cleared the kitchen drain & got the disposal working again. Again, a professional job done expertly!

  • Review 79 (2024-03-14 - Rating: 5)

    Excellent service. They were super friendly and extremely knowledgeable. A++++++. Highly recommend this company. Will definitely call again for any work needed.

  • Review 80 (2023-04-07 - Rating: 5)

    Monroe County Water Authority required a backflow on my secondary sump pump. Eric was quick to review the images I emailed him responding with a fair and reasonable estimate. I then requested he look at my primary sump pump to determine why I was replacing the sump pump annually. The quote again was fair and reasonable. Carla called to schedule the work and she was so friendly and helpful! Cisco came out to our home to complete the repairs. He was very personable and friendly. I felt very comfortable with him in our home. The job took longer than they had expected, but in no way did they rush the job. It was done professionally and thorough. I will definitely use American Plumbing again.

  • Review 81 (2024-07-08 - Rating: 5)

    James was wonderful, pleasant and well mannered. He explained everything and checked everything thoroughly.

  • Review 82 (2023-09-10 - Rating: 5)

    I had to have a water heater replaced after a big flood in my basement. Short notice work on a Sunday is not easy to get but they came through for me. Technician was great. Knowledgeable, friendly and professional. Very happy with the results!

  • Review 83 (2024-06-06 - Rating: 5)

    Very professional, friendly, and informative. They fixed my issue and educated me along the way. Highly recommend!

  • Review 84 (2024-03-17 - Rating: 5)

    Jack M was absolutely amazing. He worked quickly, got the parts he needed, and finished the job. He went above and beyond. Will definitely be calling them again.

  • Review 85 (2023-07-07 - Rating: 5)

    I finally found the right plumbing company to help me with the years long complex problem I have at my home with sand and sediment in the water. The technician is very knowledgeable, helpful and takes the time to ask me questions about what’s happening whole house. I’m assured they will work with me until the water is free of sand and sediment, regardless of may need to be done to get there. This is a situation that should never have happened in a new-construction home.

  • Review 86 (2023-05-15 - Rating: 5)

    Tech came out very professional with a kind disposition. He listened to everything I had to say then walk through the steps to figure out the problem. He gave me sound advice and a good explanation so I can understand. Then he offered to come back and install everything for a very reasonable price. Thank you….

  • Review 87 (2024-05-20 - Rating: 5)

    I had a leak in my bathroom and the young man change and talk me thru every step and gave me the price before moving forward. He was pleasant and prompt.

  • Review 88 (2023-04-02 - Rating: 5)

    The guys were great! Every one was kind and very knowledgeable especially Merritt. He really knows what he is talking about. I had a total overhaul on my basement water problem. I had a new sump line put in and sump pump n basin crock. I noticed a difference the first day after getting the line put in. Then after getting new sump system basement is finally drying out!!! Very pleased so far. 😀

  • Review 89 (2023-11-07 - Rating: 5)

    Justin came out to my home for a plumbing service. Justin was very professional and very friendly. He was on time and very knowledgeable. Justin was great! I had several questions about my sump pump and he answered all my questions! Would highly recommend Justin and american plumbing heating & cooling!

  • Review 90 (2023-10-09 - Rating: 5)

    Service and installation of my unit was exceptionally. Very respectful and professional. I was advised to call if any problems arose. I was able to get set up for future maintenance to extend the life of my unit as well!

  • Review 91 (2023-01-25 - Rating: 5)

    We came home from vacation to our bathroom and kitchen sink clogged. American Plumbing saved the day. First we spoke with Mike late at night when we discovered the issue. He gave us great information quickly and efficiently! We decided it could wait until business hours, so Mike put us on the schedule for first thing the next day. Nick came out first thing in the morning and provided the service. He was very informative and got the job done very quickly! We could not be happier with the service!

  • Review 92 (2023-11-30 - Rating: 5)

    This has been the absolute best company to work with. From the first call with Carla to Justin to Nick, I was s pleased. They all truly went above and beyond for me. Carla and Justin are a big reason I went with this company and then Nick came in and went above and beyond. They made a huge burden much easier to deal with.I had Cisco out today and wow! These guys are amazing!! Carla reached out to me asap snd had Cisco over as soon as possible. He explained so much to me and I get more and more impressed each time I meet one of these guys! Plus Carla is the best!

  • Review 93 (2023-02-24 - Rating: 5)

    We were in need of a new boiler, I called around and had a lot of estimates done most places wanted to convince us to change everything but American Plumbing Heating and Cooling were honest upfront and gave us a reasonable price for what we needed and wanted for our home. The staff is very professional, prompt courteous right on down from the boss to the people who answer the phone. We had some major repairs happen during the install from broken pipes to new registers, the technicians did it all without hesitation. They knew what to do and how to do it with minimal mess and less stress for us. Real people doing great work. I would and will definitely recommend to friends and family American Plumbing Heating and Cooling. I will be calling American for all our future needs. Thanks for the exceptional service!

  • Review 94 (2023-09-06 - Rating: 5)

    Honestly if i could give more than 5 stars, i would. Tim came out. He was amazing, informative, and not just patient, but encouraging of my million questions. This house has a ton on quirky plumbing. So i will absolutely be calling and requesting Tim to come back. The man deserves a raise

  • Review 95 (2023-11-11 - Rating: 5)

    Mike Rozzi is very professional, extremely knowledgeable and personable. His crew was on time, completed the work efficiently and very well. I would certainly recommend Mike and American Plumbing and Heating Systems to anyone who has a need.

  • Review 96 (2023-03-09 - Rating: 5)

    Cisco did a great job. He was nice and professional. He explained everything and cleaned up before he left. My first time using this company and I was pleased with the work done. Thank you.

  • Review 97 (2023-05-27 - Rating: 5)

    Had a leaky pipe that wound up being a significantly bigger deal than I thought. Estimate on a holiday weekend was very fair and the company was responsive with a plumber out within an hour of my call. He was very professional, talented, and handled everything quickly.

  • Review 98 (2022-12-28 - Rating: 5)

    After a cold winter storm left me with a leak, Cisco and Doug were able to come the same day I called! Not only were they responsive and professional but kind and respectful as well. I will use them again, and recommend them highly.

  • Review 99 (2023-01-05 - Rating: 5)

    We were having water backup into our utility sink - leaving us unable to use the water in our home.I called and they were able to send the two gentlemen to our home the same day.They showed up on time, were highly attentive, and fixed our problem efficiently. More importantly - they were in great moods! Its great to see that. I highly recommend them.

  • Review 100 (2023-03-10 - Rating: 5)

    Incredible service, Tim Cisco and Justin are both knowledgeable and trustworthy. Had serious issue with sewer lines, they had it fixed and upgraded within a 24 hour period. Only company I will call with my plumbing problems!

  • Review 101 (2022-11-25 - Rating: 5)

    We had a great experience with American and would definitely recommend their services! A repair tech was at our house within a few hours after our heat stopped working. James was great - very professional, friendly, and took the time to explain the problem and fix to us.

  • Review 102 (2023-02-15 - Rating: 5)

    I was absolutely impressed with not only the quality, professionalism and pleasantness of the two gentlemen, Eric and Nicholas, who were extremely knowledgeable about the problem with a non-draining 100-year-old bathtub! Everything they needed to do was completely explained before and after and tub is now draining fine. Im definitely very pleased that I I chose American Plumbing and will certainly contact them for any future needs and will not hesitate to recommend them to others.

  • Review 103 (2023-10-07 - Rating: 5)

    Thank you so much for being able to solve our plumbing problem so quickly. Cisco Ortiz was our blessing and would highly recommend him for any plumbing issues. We would personally ask for him again.

  • Review 104 (2022-11-02 - Rating: 5)

    The American Plumbing Company best in overall service and customer care, from the Initial contact to end of service. This Company went far above the general service they worked hand in hand with me providing information on the service as they went along. The entire team is just excellent. I am very pleased and only if I had more time to express my gratitude I would…just letting everyone know they are the Best. Thanks again American Plumbing

  • Review 105 (2023-01-26 - Rating: 5)

    Im not one to believe all of the reviews I read,but please believe this one. They show up on time. They are very professional. They go over the process with you step by step, and answer all of your questions. I am very picky. They let me choose all of the materials, and they made the necessary adjustments so that the materials can be installed! James and Tim, plus one (I apologize, I didnt get his name), are great! I highly recommend this company. If possible, I will add photos when completed.

  • Review 106 (2024-03-23 - Rating: 5)

    Plugged toilet late Friday night. Called American plumbing Saturday morning around 9 am and they arrived around 10:30 am. Back in business by noon. The technician, (Zeus), was excellent.

  • Review 107 (2023-07-25 - Rating: 5)

    Chris was amazing! Quick service at night to fix our AC. Explained everything that was going on with the unit in a way that was easy to understand! Truly a sweet guy, I couldn’t recommend him enough!

  • Review 108 (2023-09-30 - Rating: 5)

    Eric the director absolutely 💯 treated me with the upmost respect and understood the hardship and financial issues I face. The technician was very respectful and knowing of the work that needed to be done. I so appreciate the honesty of this company. Thank you!

  • Review 109 (2024-02-03 - Rating: 5)

    Excellent experience with American!! Eric, Nick and Jesus were all great! Called Saturday morning…. Done and installed by Saturday afternoon! Very knowledgeable and very professional ! Thank you!!

  • Review 110 (2023-06-29 - Rating: 5)

    We had a sewer backup, discovered later in the day— so this was an emergency issue. We were given a 2 hour window and they arrived early in that 2 hour timeframe. They sent a text with the name and photo of the employee who was coming - what a great way to keep the customer and their employees safe in the current world climate, Cisco Ortiz. Cisco was professional, personable and knowledgeable. He resolved our issue and got our home back to functioning and advised on next steps to avoid future backups or damage. Great company. I would definitely recommend them!

  • Review 111 (2023-11-23 - Rating: 5)

    Very pleasurable experience. They were quick to respond even it being a holiday. I felt so bad having Aaron traveling out here in a holiday but thankful for the piece of mind I was given.

  • Review 112 (2023-04-15 - Rating: 5)

    Installed a new gasoline for a portable generator. Very professional and easy to work with. Very responsive and efficient. Would highly recommend their services and will keep them in mind if needed for the future.

  • Review 113 (2023-05-01 - Rating: 5)

    Nick is a great guy and glad we called your company for the necessary repairs. If all your plumbers are anything like Nick, you cant go wrong. I called your service based on the great reviews I read. Now Im a believer. Many thanks.

  • Review 114 (2024-07-15 - Rating: 5)

    James was very polite and professional. Did a great job very happy.

  • Review 115 (2024-07-08 - Rating: 5)

    They were courteous kind excellent work and very nice and I would recommend them to everybody

  • Review 116 (2023-09-11 - Rating: 5)

    Cisco and Tim did an awesome job fixing our water pressure in the bathroom tub and also fixed the faucet drip and installed a new faucets.They are knowledgeable and friendly and answered any questions we had.

  • Review 117 (2022-07-22 - Rating: 5)

    Ive used American for any plumbing issues that I encounter doing water restoration professionally, in a rental property that I own, and in my own home.These guys come out 24/7, theyre always professional, they do great work, and their prices are very reasonable.Youre not going to find a better plumbing company in Rochester. I would never recommend anyone else.Ive used them countless times and have always had a good experience. Ive recommended them to my own customers and every one of them thanks me for recommending such a great company for their emergency plumbing repairs.

  • Review 118 (2023-08-02 - Rating: 5)

    Cisco came even more quickly than estimated to help with our flooded basement. He was professional, effective, thorough, and explained the issue and next steps clearly.My five year old was excited to tell him about the basement flooding and he was so courteous to her, clearly family-friendly! Thank you to Cisco and the American Plumbing Heating & Cooling team for improving my challenging, wet basement morning!

  • Review 119 (2022-02-23 - Rating: 5)

    We have used American twice over the last few months: first to install a new AC unit, then to find and repair a leak from our second story leaking through our kitchen. The administrative staff is always friendly and helpful, the technicians are on time, honest, and professional. Good quality work and fair prices. Very happy and will continue to use this company.

  • Review 120 (2022-11-09 - Rating: 5)

    MY basement was backing up sewer.Called Tuesday at 10 am.Gentleman answering was very nice and could have plumber here 2:30-4:30.Tech got here 2:35 pm.I live in Kenmore NY and our yards and surrounding area is known for wet yards,My grandfather always took care of house, as I live in house I was born in.Back to Tuesday, we dont have sub pump. Well he came, replaced a extremely old lid to the main pipe in basement, cleaned up. I was so happy for his honesty, advise. I hope he was happy with the nice tip my husband gave him... Highly recommend, and will definitely recommend.

  • Review 121 (2024-06-09 - Rating: 5)

    Aaron is a great tech he explains everything.He presents himself nicely & is though.We appreciate him. .

  • Review 122 (2022-12-18 - Rating: 5)

    We experienced a plumbing disaster on a snowy Saturday evening, 2 hrs before a Bills game. We called multiple plumbers, but only American Plumbing Heating and Cooling was able to send out a Tech in a couple of hours. Michael was professional, personable and efficient, and all the work was done before kickoff! Will definitely use and recommend American Plumbing Heating and Cooling to anyone who needs a plumber. Great job, thanks again.

  • Review 123 (2023-07-19 - Rating: 5)

    Mike and Zeus showed up and explained everything in detail before starting. Both of the workers were professional and spoke appropriately. They finished the job in a timely manner and did not leave a mess for me to clean up. All in all, this was a nice experience.

  • Review 124 (2023-09-04 - Rating: 5)

    Great job. Very professional. Cisco came out to the house he was very knowledgeable. I will definitely use American again and ask for Cisco he was a great help!

  • Review 125 (2023-10-19 - Rating: 5)

    I’m so thankful Chris was able to come after hours and fix my furnace. He was very professional and explained everything very well. I will definitely be using your business again. Thank you!

  • Review 126 (2023-05-09 - Rating: 5)

    Cisco came over the house prompt, like said. He did a wonderful job fixing our sink. He was very professional and quick. Would do business again.

  • Review 127 (2023-04-03 - Rating: 5)

    We had a leaky pipe and couldnt get anyone to come out to fix it today. American was the only one that would come. I was told they would be here between 5-6. Cisco called at 1:45 and asked if he could come right away. He was very professional and took care of our problem very quickly. I am very pleased with the work and would definitely consider American plumbing again.

  • Review 128 (2023-07-19 - Rating: 5)

    Would highly recommend this company. We had a quick response, great pricing (compared with other bids) and personable, knowledgeable professionals diagnose and make the repairs. Will be using then again in the future if the need arises!

  • Review 129 (2023-04-05 - Rating: 5)

    Technicians arrived on time, did an awesome job of installation, answered all questions and were courteous and professional and friendly. Tim and Mike did the job and cleaned up the mess.I would recommend this company to anyone needing plumbing work done.

  • Review 130 (2024-08-12 - Rating: 5)

    I love the work that American Plumbing Heating and Cooling have done. My thankless hot water heater was acting up and hopefully it will continue to work after they did what needed to be done.

  • Review 131 (2023-12-02 - Rating: 5)

    Excellent workmanship and customer service. Eric and Nick were both thorough, professional and knowledgeable. Highly recommend if you are looking for quality plumbing service.

  • Review 132 (2024-12-12 - Rating: 5)

    Zeus was extremely efficent, professional, polite and knowledgable. We will definitely call American Plumbing Heating & Cooling again!

  • Review 133 (2024-07-10 - Rating: 5)

    If you want your plumbing to be done the right way the first time call these guys. They also answer the phone when you call to schedule which is great.

  • Review 134 (2022-03-29 - Rating: 5)

    Working on a large datacenter installation and Tommy and Eric rode in like the Calvary to save the day when we found leaks in the plumbing of our large cooling system. Eric was on site that day and worked to get Tommy assigned to resolving all of my issues.They were always attentive to my priorities and provided courteous and prompt service. At times with as many as four employees to quickly address everything. They were always conscience of my cost and reduced personnel to appropriate levels as needed. They were great to work with, I would recommend them and would be happy to use them again in the future.

  • Review 135 (2022-09-14 - Rating: 5)

    Im happy to have found this company. I had a bunch of issues come up in my new home and after a hefty price for repair quoted from the first company. I reached out to American for a second opinion. I ended up working with these guys for a fraction of the price. They are funny, professional and seemed genuinely concerned with my situation. I will be using them for all my future plumbing and heating needs and Im sure will there will be plenty.

  • Review 136 (2023-10-04 - Rating: 5)

    Jesus and Justin, were very respectful. They gave very clear explanations and answered any questions I had. I would absolutely use your company again, thank you! Thank you so much with my first experience with you guys. Hopefully I wont need you again for a really long time. Thank you

  • Review 137 (2024-06-13 - Rating: 5)

    Justin and Zeus were great. They found the problem immediately and fixed it. I would recommend him and American Plumbing to everyone.

  • Review 138 (2024-09-11 - Rating: 5)

    Rich and Zeus were prompt and professional. They performed the necessary maintenance on my tankless water system and got my hot water restored! Great team, explained every step and made me very comfortable about what and how they worked.Thanks guys!!Dave S.

  • Review 139 (2024-03-14 - Rating: 5)

    Cisco was punctual, personable and did a great job while informing us on what was happening. Would recommend.

  • Review 140 (2024-05-08 - Rating: 5)

    I have been using American Plumbing for all our plumbing and H/VAC needs for our home and two other properties. They are always immediately responsive and do excellent work. I highly recommend them. Kim de Castro

  • Review 141 (2024-06-12 - Rating: 5)

    Aaron was friendly and answered all my questions,thumbs up would recommend your company and instalation technician.

  • Review 142 (2023-01-20 - Rating: 5)

    Sisco came over to diagnose the extreme amount of water in our sump pump. He installed a new pump in a timely manner. He was very knowledgeable and professional. Would def recommend!

  • Review 143 (2023-09-05 - Rating: 5)

    Got home and it was 82 in my house ac “was “ running but no cold air calledAmerican plumbing heating & cooling and they came right over gave me a window from 5 to 7 and Chris chowed up at 5:30 awesome job found the problem quickly fixed it and it up and running again. Didn’t really know or hear about this company but for the future they will be 1st Person I call for these types of problem Chris thank you so much 👍🏽

  • Review 144 (2020-12-20 - Rating: 5)

    What a great company to do business with ! From the first call to them, to the technician completing the work, they are very customer focused. Which is a rare quality today. The technician only need a few minutes to resolve my problem. He was respectful and very knowledgeable. After this experience I look forward to a long lasting relationship with American Plumbing/ Heating /Cooling. Excellent job team !

  • Review 145 (2023-08-04 - Rating: 5)

    Cisco is very professional & extremely knowledgeable. He also has a wonderful personality and he gets the job done right!Always a pleasure to deal with.

  • Review 146 (2024-02-26 - Rating: 5)

    Great experience! The guys sent to my house were respectful, knowledgeable and explained their work. Highly recommend!

  • Review 147 (2022-09-27 - Rating: 5)

    Gino and Nick were very professional, very polite and paid great attention to detail.I will definitely be contracting with them again for some additional work I need done.Finding a reliable plumber these days can be difficult, but American plumbing is reliable and does a great job.

  • Review 148 (2024-03-29 - Rating: 5)

    Jack and his partner (don’t know his first name) are true professionals and very curteous and kept us informed as to how their work was being accomplished.

  • Review 149 (2023-04-29 - Rating: 5)

    ( Merritt ) was very professional, prompt, Curtis, polite & did the job quickly. I am very happy with his work and representing the company and will keep him/them in mind for other jobs

  • Review 150 (2023-07-17 - Rating: 5)

    Im hearing impaired & The guy that came out to install/set up my new portable a.c. He was very nice, understanding & he was willing to take as much time as I needed so I really understood how to work my new portable a.c.. thank you very much.

  • Review 151 (2023-09-17 - Rating: 5)

    I had a bad clog in the shower drain. On August 28th, Cisco Ortiz was the plumber who came to my house. He was very professional and knew exactly how to unclog the drain! In 30 minutes, he pulled out the large glob of hair that caused the clog. He was kind enough to even put a ceiling tile back in place. The water drains beautifully now! Cisco Ortiz is an expert plumber! I highly recommend American Plumbing Heating and Cooling!

  • Review 152 (2024-04-11 - Rating: 5)

    Excellent response time. Had a new pump installed in less than 1 day of my first phone call. Knowledgeable tech. Well done.

  • Review 153 (2023-02-03 - Rating: 5)

    Technician advised me of total cost of the service in advance and answered all my questions. He kept me informed of progress and his estimate of the time needed was exactly right. I would readily ask for him in the future for plumbing services.

  • Review 154 (2023-05-26 - Rating: 5)

    I had a repipe job that needed to replace galvanized piping. Ricky and Cisco know their stuff. They did the job quickly and expertly. I am a very happy customer. Thank you American.

  • Review 155 (2022-12-29 - Rating: 5)

    Amazing company and employees! They were out here the same day I called in right after a snowstorm within an hour. Mike was knowledgeable and great to work with! Would highly recommend!

  • Review 156 (2023-07-21 - Rating: 5)

    Courteous on phone, arrived promptly, worked diligently, solved problem. Cisco Ortiz did a great job repairing my sewer line. I will cal american plumbing heating again.

  • Review 157 (2024-09-15 - Rating: 5)

    Our kitchen sink was badly glogged. Our regular plumber was not available so I called American plumbing and they were her within 3 hours. Jack was professional personable and very knowledgeable. He did a great job and was very neat and clean. I would recommend them highly. This was in a Sunday at am.

  • Review 158 (2024-03-24 - Rating: 5)

    This young man that was sent by APHC knew his what he was doing .. I have a home that is 100 years old and parts of the heating system is too...I want thank him for doing such a fine job and teaching me some things too...thank you for your help Chris and APHC..

  • Review 159 (2024-05-31 - Rating: 5)

    Justin and Zeus were great. I am very pleased to have a new plumbing company that gets results.

  • Review 160 (2024-04-20 - Rating: 5)

    Sewer line clogged with roots. He came real quick and got the clog removed promptly. Real happy with the emergency service.

  • Review 161 (2022-01-21 - Rating: 5)

    My water heater blew in the middle of the night during the winter when a lot of other people had the same problem. Connor and his associate showed up on time to replace my unit the next day, were very courteous and polite and made sure everything was in working order before they left. They were also respectful of my home making sure not to drag snow into the house. I couldnt be more pleased with the service and will be sure to use them again the next time I need something.

  • Review 162 (2023-03-09 - Rating: 5)

    I cant say enough about American Plumbing, Heating & Cooling. Mike, Chris & Merrit went way above & beyond to not only fix a burst boiler pipe and tub leak, assisted me with talking to my insurance company and they went out of their way to come to Buffalo from Rochester quickly when I had a few other concerns. Not only did they address the issues I was having, but took the time to point out some major issues with my heat pump system that another company recently installed. Mike cared enough to stay with me when I called NYCERDA to request an inspection for the shoddy job that had been done. I ABSOLUTELY WILL recommend American Plumbing, Heating & Cooling to family, friends and anyone looking for an honest, caring company and will also call them again for additional projects. They are professional, knowledgeable and really care about their customers. A+++++

  • Review 163 (2024-01-08 - Rating: 5)

    Nick was very friendly and very helpful. Its nice to have someone put a customer at ease with a problem beyond their control. Would recommend.

  • Review 164 (2022-08-12 - Rating: 5)

    Came in for vacation to visit Mother to find her bailing her sink knew something had to be done. I searched local Plumbers and American Plumbing came up with great reviews...I called and the nice receptionist had a tech calling me back within 20 minutes giving me appointment options, was wonderful- no pressure, great options and reasonable prices. I had a wonderful plumber , Cisco Ortiz come to the house, awesome service , put my 83 year old mother at ease , had it checked out, diagnosed and fixed within 2 hours....I would highly recommend American Plumbing to anyone...if there are any other problems, plumbing wise, when Im back home 900 miles away, I will have complete confidence having them come again to help my Mother out!

  • Review 165 (2024-08-21 - Rating: 5)

    Timely service, professional and affordable. Thank you American Plumbing Heating & Cooling!

  • Review 166 (2022-09-01 - Rating: 5)

    Mike Rozzi and his crew did an excellent job installing multiple mini splits at the office to supplement the existing systems. They were professional and got the job done fast. Strongly recommend and will continue to use this Rochester based local business for my heating and cooling needs.

  • Review 167 (2024-02-22 - Rating: 5)

    Just want to say thank you to American Plumbing Heating and Cooling they came out took care of the problem and also took their time to explain what was happening so we truly appreciate the way he works thank you again

  • Review 168 (2023-07-19 - Rating: 5)

    Nick is great! Easy fix, not expensive, gave me quote before work, and advice on how to avoid said issue in future. Would recommend to my friends

  • Review 169 (2023-09-06 - Rating: 5)

    Chris worked on our cooling system and was very professional and knowledgeable as well as informative. He got everything working on first trip out and was a pleasure to do business with.

  • Review 170 (2024-08-07 - Rating: 5)

    Excellent work and such nice workers! Recommended!

  • Review 171 (2021-04-07 - Rating: 5)

    I had two other Plumbing companies that couldn’t get my main drain unclogged. I had sewage backing up in my basement. I was given Colin number from a friend, he was a true life saver. He was professional, hard working, and determined. He didn’t give up until the job was complete. He went above and beyond. I would HIGHLY RECOMMEND to anyone that’s looking for service to use the company.

  • Review 172 (2025-01-05 - Rating: 5)

    The plumber was very professional and made a thorough check of the problem before he left the premises.

  • Review 173 (2024-09-16 - Rating: 5)

    Great company! They put a new furnace and central air in our home 2 years ago. Today I called because central air wouldnt kick on and the were here right away.

  • Review 174 (2023-06-26 - Rating: 5)

    Tim and Doug are the best! Courteous, friendly and so knowledgeable and willing to share with me what they were doing and why. I will never go anyplace else for plumbing services and I will pass along to the world how great your company is!

  • Review 175 (2024-07-19 - Rating: 5)

    Awesome company. Great to work with, thorough and detail oriented. Commitments were made and met. Highly recommend this team!

  • Review 176 (2023-03-19 - Rating: 5)

    Eric was fantastic! On time, professional, friendly, and helpful. The price for the work was very reasonable. Best home service Ive had in Rochester.

  • Review 177 (2023-06-19 - Rating: 5)

    Amazing staff! Ricky and Zeus were very friendly and knowledgeable. They took the time to explain things in great detail. I would highly recommend!

  • Review 178 (2024-01-27 - Rating: 5)

    Cisco was extremely kind and professional. He answered all of my questions and gave me tips to avoid having problems again.

  • Review 179 (2022-08-05 - Rating: 5)

    Recent home purchase and, of course, my (gas) water heater decided to die before I could upgrade the electric service to facilitate a tankless electric.A quick and easy phone call landed a service person (Tim, excellent dude) on my doorstep and he was able to get me up and running and buy me some time. A new ignition and thermocoupler on a seriously aging water heater saved me from having to replace the tank before Im ready.Excellent service, fast response time and hot water in my tank. I cant speak highly enough of American Plumbing and I know where Im turning for the full upgrade next year.

  • Review 180 (2023-05-09 - Rating: 5)

    Had plumbing work done at my home today by Rickie and Nick. Outstanding individuals and did an excellent job. Would definitely use this company again because of the job these two did. Thanks

  • Review 181 (2023-04-29 - Rating: 5)

    Merritt was fantastic. He worked tirelessly to fix my shower fixture and water pressure. He explained everything he was trying and what the problem was. Would highly recommend your company.

  • Review 182 (2024-05-20 - Rating: 5)

    Zeus was very helpful, knowledgeable and friendly. Was a pleasure to have him here.

  • Review 183 (2022-09-13 - Rating: 5)

    AP came out to repair their earlier job from about six weeks before on a bathroom drain; they had replaced our corroded metal and non functioning drain stopper with a plastic one, then must have tightened it to much because it cracked and broke apart and sank down the drain. I requested a metal replacement which they promptly did at no charge the day after I sent my email asking for the repair.

  • Review 184 (2022-11-03 - Rating: 5)

    The tech friendly and professional. Listened to the symptoms I explained to him and cured the problem quickly. Then flushed it out a second time to be sure. Went the extra step to help clean up. Will definitely call them again..

  • Review 185 (2024-04-16 - Rating: 5)

    Zeus came to the rescue and did a great job quickly. He was so friendly and lovely.

  • Review 186 (2024-08-12 - Rating: 5)

    Awesome service even had time to fit me In with my plumbing issues ! Plumbing Companies are so busy I was told by other companies I would have too wait a week or two just to look n tell

  • Review 187 (2022-09-27 - Rating: 5)

    Our sump pump went and started to experience some minor flooding. American Plumbing was able to get this taken care of despite it being at night. Cisco was on time and was able to diagnose the problem. He replaced the pump in a short time. Both he and the service reps on the phone were very professional. Thank you American Plumbing and Cisco.

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