Burton AC Heating Plumbing And More

Located in Omaha, Nebraska

Address: 5010 F St, Omaha, NE 68117, United States

Phone: +1 402-343-0011

Rating: 4.7

Services

Online estimates
On-site services
Wheelchair-accessible entrance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
John Erickson did an inspection on our unit. I got the random call offering an inspection for $27 which I would expect to be a quick in/out. He spent over an hour inspecting my furnace/AC then showed me his findings with pictures and gave me good advice going forward. Highly recommend!!

Review 2 (2024-12-27 - Rating: 5)
Love working with Burton. They are always super responsive and helpful. Nicholas was our technician today. He was very polite, patient and knowledgeable about the products and services that would work best for us. Highly recommend Burton and Nicholas for your heating system needs.

Review 3 (2024-12-14 - Rating: 5)
Frank is an exceptional and knowledgeable service technician. He patiently addressed all my questions about the furnace and was incredibly thorough in his work. I also appreciated his personable approach—he took the time to greet my three dogs when he arrived, which I found thoughtful and amazing. I will definitely request Frank for future service calls. He is a true asset to the company!

Review 4 (2024-12-12 - Rating: 5)
I had Alex Martinez today for my yearly electrical inspection. He did a fantastic job. He explained to me his game plan as soon as he walked in the door and addressed additional concerns I had. He was thorough in explaining everything and very knowledgeable. He gave me options to choose from. He was very professional and courteous. Would highly recommend him for your electrical needs!

Review 5 (2024-12-19 - Rating: 5)
Burton employees are well trained and always professional. I appreciate, for security reasons, that a picture and short bio are sent of the technician that will be visiting the house.Eric was knowledgeable, thorough, and respectful in our heating system evaluation.We’ve called Burton for other heating and plumbing issues and have always been pleased with their service. Would definitely recommend this company.

Review 6 (2024-08-14 - Rating: 5)
They did a great job replacing old undersized furnace and broken AC. Took advantage of the BOGO deal which made it a great value. The service team was great they explained everything about the unit and answered all questions I had. Did not have the same commitment from other Vendors.

Review 7 (2024-12-17 - Rating: 5)
Alex Martinez came today 1week early to check out my electrical service. Alex was very pleasant and knowledgeable. Explained everything so I understood. He never tried to sell me more than I needed. However I feel confident with what we decided on. Alex came week early and was very through spent all afternoon making sure he didn’t miss anything. I would recommend Alex every time.

Review 8 (2024-12-13 - Rating: 5)
I had a bad experience with the answering service. However, Danielle called me to discuss the issue and answered all my questions. She went above and beyond to keep me as a customer. That says a lot about the company, and they definitely seem to care about each individual customer and not just the bottom line. I definitely recommend. They have me as a customer for life more than likely after the call I received from Danielle.They were also the only company that responded promptly to my parents needing an emergency call on Thanksgiving during dinner. That meant a lot to us as well.

Review 9 (2024-12-17 - Rating: 5)
Very fast response time, had Carl Ferris come to my house early Tuesday 17Dec2024 for an estimate on heating and cooling. Everything was explained very thoroughly and made me feel very comfortable with my decision to have Burton’s replace my heating and cooling systems. I felt like family was explaining and helping me with understanding what was needed. Very professional and personable.

Review 10 (2025-01-04 - Rating: 5)
Burton was able to schedule us for the same day when we had a clogged kitchen sink, while other places were unable to accommodate us for a week. O’Shay Heard was very pleasant and knowledgeable in not only clearing the clog, but also providing useful information about the potential causes and steps to prevent future occurrences. Thank you for your excellent support!

Review 11 (2024-11-08 - Rating: 5)
They dispatched Shawn surprisingly quickly who was knowledgeable and professional. He was patient while I asked extra questions of other options to do. The price was higher than I hoped for, but it was nice to know my big issue was able to be quickly handled by someone that was easy to trust.

Review 12 (2024-12-05 - Rating: 5)
Phil is a absolute customers dream!! He is one of the most professional concise hard-working technician my husband and I have seen a long time in the plumbing industry.. We appreciate him so very very much and we plan to use Burton again in the near future. Thank you so much. R & B. Payne

Review 13 (2024-12-25 - Rating: 5)
Called Burton plumbing Monday 12/23/24 needing main drain unclogged. Office guy said they would try to get a drain tech over on 12/24/24 (Christmas Eve) in late afternoon. Got a text at 2 PM informing me that Shawn was on his way. End of story! Shawn was respectful, informative, professional, and most of all on Christmas Eve after 3 PM determined to get my drain working. I would guess that not many other techs would have got the job done at 5 PM on Christmas Eve!!! Shawn is the BEST!!!!!!!!!

Review 14 (2024-11-11 - Rating: 5)
Emanuel did a fantastic job. He very quickly assessed and diagnosed the problem, explained everything very clearly, including drawing a diagram for context, and had the drain situation fixed in short order. He was polite and personable. All this on a Sunday emergency call. Thank you to him and to their dispatcher who scheduled our call; I didnt get his name, but he was wonderful and compassionate. Great experience!

Review 15 (2024-11-05 - Rating: 5)
I called at midday, requesting a tech come to my home regarding questionable sounds after our new hvac installation. Zach arrived within an hour, asked me a few diagnostic questions, performed a brief check of the system, and then made a mechanical correction. He was on his way after silencing the sounds easily and quickly. His kind attitude and friendly personality reassured me that Burton cares about the satisfaction of their customers. I’m glad we chose Burton. I recommend them.

Review 16 (2024-12-18 - Rating: 5)
We had a strange outage in our basement that turned out to be a bugger problem than expected. Were glad Burton was able to get out to our house quickly to diagnose and fix the issue before it became any worse.Alex Martinez came and helped us find the problem. He was patient and knowledgeable when troubleshooting where the issue was and explaining everything throughly to us of his recommendations on the solve. We appreciate the extra time he took to make sure this was fixed correctly along with giving us security measures in place.

Review 17 (2024-12-11 - Rating: 5)
If you’re looking for the fastest, most knowledgeable, considerate and professional people to assist you with your plumbing, Burton is the best! O’ Shay and Michael were here right away to run every test they could to resolve my plumbing issue. Amazing company to work with.

Review 18 (2024-12-27 - Rating: 5)
Zach was in and out quickly and diagnosed theproblem immediately from past experience and made arrangements for a follow up time to receive parts and do the repair. He also made an arrangement to make repairs on a humidifier problem we were having and plans to take care of both repairs after the holidays.

Review 19 (2024-08-09 - Rating: 4)
Jared and Nick were polite and consistently meet expectation of them. The work done was exactly what was expected as well. They deserve 5 stars, and a kudos for their work and demeanor throughout. The reason why it is 4 of 5 star review, is due to inflation, the price alone. The cost of the repair was close to the original installation approximately 1.5 years ago. I Hope they see a good chunk of that, and not having to share the trip charge of 50.00$.

Review 20 (2024-08-01 - Rating: 5)
Jake put together a price quote for us with a wide variety of options. He was very professional and personable. He explained all options and let us make the choice that best fit our wants and needs. He set up the time frame for the work to be completed and we are happy with the time frame he was able to set up. All in all a great experience, thanks Jake.

Review 21 (2024-12-20 - Rating: 5)
After a bad experience with a technician, i called with my complaint and the customer service was amazing. I was treated like a valued customer and he offered to send a different technician. Cody Adams came within 2 hours of my call. Not only was Cody very good at his job and addressed all my complaints but he is just a very nice friendly young man. He went above and beyond and mended any bad feelings i had from my earlier experience. Thank you for taking care of my problems and sending the right technician!

Review 22 (2024-12-11 - Rating: 5)
Shawn was the perfect blend of professionalism and friendliness. He was very clear about the process, the project, and the pricing. I never doubted he did all he could to provide the maximum in service at a minimum price. 10 out of 10 would hire Burton again!

Review 23 (2024-11-13 - Rating: 5)
Had Burton inspect an electrical issue within our home. Very professional and thorough. Helped mitigate potential issues and provided great service. Would not hesitate to have them do service or recommend to family/friends in the future.

Review 24 (2024-11-11 - Rating: 5)
The technicians are always on time. They are courteous and respectful of my home and my time. I signed up for the VIP membership and it has worked out great so far. Free inspection of my furnace gives me peace of mind as we go into the cold seasons.

Review 25 (2024-12-26 - Rating: 5)
I was Very pleased with the service provided by O’Shay. He was professional, informative and polite. As well, his professionalism made his task seem effortless.Vey much appreciated and I’ll gladly use Burton again if needed.Stu

Review 26 (2024-12-18 - Rating: 5)
I use Burton for most of my services. They recently installed a whole home generator and did a fantastic job. I’m reviewing them because of the young man that was at my home today. O’Shay Heard is a plumber with Burton and he’s fantastic! They always do good work! Thank you O’Shay!

Review 27 (2024-10-11 - Rating: 5)
Had Burton come out and do a very reasonably priced furnace tune-up and AC inspection. I could not be happier with the performance and especially the technician...Eric Frazier. Great guy...knowledgeable and honest. Felt like I had known him for years!

Review 28 (2024-12-18 - Rating: 5)
Reagan arrived on time and fully prepared to do the electrical updates we needed. He was professional and friendly. He completed the work in a reasonable amount of time. We were pleased with the outcome

Review 29 (2024-09-10 - Rating: 5)
Jeremy carefully located the plug daisey-chain cause, explained it in understandable detail, promptly fixed the problem, and was a pleasure to deal with. Thank you, Jeremy!

Review 30 (2024-11-06 - Rating: 5)
Needed to get my furnace and AC installed. Rafa and Ian came out and did the work efficiently! They had great customer service skills and made sure to explain the process. Definitely recommend them!

Review 31 (2024-11-04 - Rating: 5)
We reached out to Burton to get our water heater, looked at, and transparently, they provided a solution that ended up, not actually solving the problem. I am a business owner, and I understand mistakes happen. And thankfully, when we reached back out to them to rectify the issue, they went above and beyond to make sure that it was done right. It’s easy to see why they have been best in Omaha for the past 19 years. I totally recommend them.

Review 32 (2024-12-17 - Rating: 5)
Still a 5* review, Back in June, Drew was very helpful and responsive during my summer AC check on our 15+ year old system. He explained what was going wrong and offered several remedies with pros and cons, for my consideration. Not the happiest of news regarding my rusty old system but Drew was informative and positive during his briefing. I was comfortable with the way forward and trusted the expertise in his assessment. I called around for some comparison quotes for a new system and Burton was a pretty good deal at the time, but I didnt pull the trigger. Now at my latest heating checkup in Dec with Drew, system a bit more compromised to the point where I am starting to get anxious about it. I worked with Mike Fuson to arrange for a new system to be installed soon. Mike is SUPER easy to work with, informative and low stress. Both Drew and Mike helped me make a decision where, while I am not thrilled to spend all that $, I feel like I made the best decision.

Review 33 (2024-11-23 - Rating: 5)
Frank was very professional. He was very knowledgeable and explained everything not using layman terms. I asked him lots of questions and he answered all of them. Over all hes a great guy and would recommend him for service. Thanks 😊 Amy R.

Review 34 (2024-08-06 - Rating: 5)
Dylan arrived and got right to work, answered all of my questions, explained what he did, and cleaned up the area he worked in. I am confident that my new water heater was put in with care and great skill. Burton was easy to work with and provided me with options and explanations for heaters, costs, and could have done the work sooner had I been able to accommodate on my end. I am VERY happy!

Review 35 (2024-09-09 - Rating: 5)
As a service tech John Erickson is top-notch. He cares, is personable, he listens to the customer, is obviously comfortable with the equipment, the mechanics, operates efficiently, and explains the problem findings and options in a patient and understandable way.Every service tech should be like John.‐-----For my A/C inspection Daniel Hidges was excellent, he takes the time to explain and is very courteous and thorough. Thanks Daniel.

Review 36 (2024-09-13 - Rating: 5)
Drew Cable was so unbelievably nice. He recognized my husband and the two had a great conversation. Very easy to talk to and super friendly. He explained what was happening with our system and didn’t push anything that wasn’t needed. He is a great representative of your business and is such a valuable asset!

Review 37 (2024-12-10 - Rating: 5)
Alex did a great job. He explained to me about wattage in bulbs and whats the best bulbs to use are. He is very friendly and easy to talk to. Thank you.

Review 38 (2025-01-07 - Rating: 5)
Alexis came over to do a furnace inspection and he was amazing fast efficient and providing me information about my system that I didnt get before would highly recommend him to everyone

Review 39 (2024-11-28 - Rating: 5)
We recently had Burton HVAC come out for a service call, and the experience was nothing short of exceptional. John, the technician, was incredible. Not only did he thoroughly inspect our furnace, but he also took the time to explain to my son how it works, which was such a thoughtful touch.Before calling Burton, we had a local company come out who wanted to charge us $2,000 just to give an estimate. They didn’t even open the furnace! If they had, they would have noticed the leaking Freon, rust, black mold, and other issues.While replacing our furnace wasn’t something we were thrilled about, John’s professionalism and thorough assessment made us confident it was the right choice. Burton HVAC handled everything with care, honesty, and expertise. We highly recommend them to anyone in need of HVAC services!

Review 40 (2024-12-06 - Rating: 5)
My experience with Burton was exceptional. The service was prompt, and the billing process was transparent. Im confident Ill be returning in the future. Highly recommended.

Review 41 (2024-10-23 - Rating: 5)
12☆! Alex M was the most informative and kindest Burton Rep Yet in our home. Super respectful. He explained everything so our failing flipping minds could understand and agreed on. He is WELCOME ANYTIME back on the Farm!

Review 42 (2024-12-17 - Rating: 5)
Cody did an excellent job with our plumbing needs. He is very knowledgeable and explains everything he needs to do in detail. We are very happy with Cody!

Review 43 (2024-08-30 - Rating: 5)
My AC was not working so I reached out to Burton around 2:30AM via their website. They called me about 7:30AM and technician Frank C. was on time and at my house by 8:30AM. Frank C. took the time to explain and show me all the issues with my HVAC system. He also gave me some pointers on how to use my damper controls, which I didnt even know I had. After identifying why my AC was not working, Frank took the time to explain the cost to repair my systems and the different options. Frank was very professional and thorough. If you call Burton, I highly recommend that you request tech Frank C.

Review 44 (2024-09-22 - Rating: 5)
Burton AC Heating Plumbing and More is a fantastic company to work with!Dillon Nelson is one of the very Best Technicians I have had work on any of our mechanical HVAC units! Dillon is very personable, is very knowledgeable of systems, performance needs, repairs and explains everything in simple no sales pitch language.I would highly recommend Dillon at the Buton Team as your top choice if you can acquire him for your needs.you will not be disappointed! Call Burton today if you need assistance. Their team is dedicated to Top shelf high quality service at a great price! Thanks Burton and Dillon!Bob Brennan

Review 45 (2024-10-25 - Rating: 5)
I had a very good experience. Very knowledgeable. Explained everything. Showed me pictures of the problems. He answered the questions I asked him.I would recommend Burton to any one. Very helpful.

Review 46 (2024-11-29 - Rating: 5)
The Burton Electrician Tyler Carroll here this morning and furnace man Nick Labar here this afternoon were both very helpful. They were very knowledgeable and explained things well. They were also personable and friendly.

Review 47 (2024-09-11 - Rating: 5)
I woke to my smart thermostat being black.. called and Dillon was out quickly, was professional and friendly and quickly figured out and fixed the problem. Highly recommend this company, great professional caring people, and thats rare these days.

Review 48 (2024-12-13 - Rating: 5)
Mark was very nice took his time checking the problem and explained it to me. He called the warranty company right away and got things to going and my toilet was fixed in no time. Thanks Mark Happy Holidays

Review 49 (2024-12-06 - Rating: 5)
He was very knowledgeable and polite. He let us know what was going on and what our options was. He did a great job and I would recommend him to anyone.

Review 50 (2024-11-26 - Rating: 5)
Top Notch Service Again.My furnace was on the fritz ( the igniters kept flaming out) and I called burton who were able to come the following day.Mr Dillon was very efficient and quickly diagnosed the problem with ease. He thoroughly cleaned the unit and now it works much better (and gives off heat)👍👍👍👍

Review 51 (2024-12-25 - Rating: 5)
Nothing but praise... Devin Gochanour was polite, professional and efficient.... Ill also add knowledgeable. Difficult clog became time consuming... he stuck with it and got the job done. Many thanks!

Review 52 (2024-12-26 - Rating: 5)
Quick and easy service. Mike did a great job. I will utilize Burton for future plumbing jobs.

Review 53 (2024-09-03 - Rating: 5)
I could tell that Drew was a highly skilled technician when he arrived. He was thorough and explained everything that I needed to know without pressuring to upsell me. He seemed like an honest young man, and I highly recommend him to inspect your HVAC system.

Review 54 (2024-10-11 - Rating: 5)
JJ was early for the appointment. He was very respectful of my time and home. He explained everything with photos and written information. He answered questions that were asked and he wasn’t forceful when he presented me with the quote

Review 55 (2024-08-31 - Rating: 5)
My technician, JJ, was exceedingly thorough, clear, and professional in his evaluation of our homes HVAC system and the subsequent explanation of recommended service options. He helped me get scheduled for a follow-up and performed the needed same-day repairs quickly and efficiently.

Review 56 (2024-12-20 - Rating: 5)
Super helpful furnace inspection. Frank, our technician, reviewed our entire system with us and showed detailed photos of our aging HVAC situation. We really appreciate the education! Gave solid recommendations for next steps and set up a follow up meeting to discuss next steps in repair/or replacement. No upsell vibes, just realistic appraisal of a furnace we knew was approaching replacement time. And he was sweet to our pup!

Review 57 (2024-08-01 - Rating: 5)
Very good communication! I had Stephen Bednar as my technician and he did an awesome job! He explains things very well and showed me what was going on. I would recommend both Stephen and Burton to anyone that needs plumbing heating and electrical work

Review 58 (2024-08-22 - Rating: 5)
Our technician JJ was excellent to work with! He was very friendly and knowledgeable when walking us through the diagnostics information and went above expectations to complete work same day to get our system up and running. Thank you again!

Review 59 (2024-08-14 - Rating: 5)
Drew was very pleasant and friendly, he was prompt and considerate, he immediately put booties on when he saw our light colored carpet, which made me happy. He was very matter of fact and didnt try to push me into any unnecessary services and didnt try to sell me anything. This young man is an excellent asset to your Company and is welcome back in my home anytime. Thank you Drew. Once again very happy with Drew.

Review 60 (2024-07-03 - Rating: 5)
So far so good! John was wonderful! I miscommunicated with him and he was so gracious and flexible. The work was fast and professional. Pictures of all the work done with readings sent to email. I would definitely recommend working with Burton. Great service, timely, efficient and at a reasonable price.

Review 61 (2024-12-16 - Rating: 5)
Very knowledgeable, professional and friendly tech. I would always want Dillion to work on our heating and air system. Not always been this happy wth Burton, glad to have this experience today.

Review 62 (2024-07-30 - Rating: 5)
This was one of the best customer service experience Ive ever had. So down to earth and relatable I felt like my cousin was st my house doing the job. I would definitely recommend his service a 100 times over. Stephen is without a doubt Top 5 plumber of all times easily.

Review 63 (2024-08-12 - Rating: 5)
We were super happy that we could get a next day appointment for an AC repair when our AC went out. The technician (Dillon) was great! Super professional and he diagnosed the problem and fixed our AC in a little over a hour.

Review 64 (2024-08-22 - Rating: 5)
John Erickson came to my door, very cheerful, & businesslike.I had several occasions to watch him at work and he was very knowledgeable about the work he was doing on my AC unit.When he left I felt like I had a brand new unit not one that was 4years old. He explained everything he had done downstairs and informed me about my filters to get before winter. you should be proud to have a great employee like John Erickson.Thank you. Becci Monaghan

Review 65 (2025-01-03 - Rating: 5)
The employee, Drew went to check the furnace. He was very cordial and polite, and I would definitely do business with them again!!

Review 66 (2024-04-05 - Rating: 5)
Cale palenske and his helper were very nice and pleasant to talk to performed a great job both of them took old hot water heater out and replaced it with a new version of a hot water heater did a great job and even cleaned up after themselves and Cale was very great going over the new installation of the hot water heater and went over instructions on how to use it or when it being worked on thank them for my family they done a awesome job thank you again

Review 67 (2024-12-21 - Rating: 5)
Frank and the crew were professional, fast, and accommodating. I needed a full furnace replacement after 21 years and they got it in before any damage could be done to my home due to the extreme cold.

Review 68 (2024-09-07 - Rating: 5)
Our AC was making noise on the 28th of August, and not blowing any air out of the vents. My husband called Burton Plumbing. Drew, a very professional, nice, young man, was over in a couple hours. Our furnace and AC were shot. Jim, the Supervisor, was over at 6:00 to discuss all our options. The very next morning, on August 29th, the Burton team came at 8:00. The new AC/furnace was installed and completed by 11:30! Drew came by later just to check on things. Now that is what I call SERVICE! Thank you Burton Plumbing!! You guys are the BEST!

Review 69 (2024-08-13 - Rating: 5)
Ive been using Burton for a few years. Frank is the guy. Professional, friendly and also knows when to not talk and get the work done. Send Frank Christensen every time please. Great service

Review 70 (2024-08-05 - Rating: 5)
Cody Adams was thorough in checking all my plumbing and explained fully all the work he recommended to be done. He gave me several options for getting the work done and gave me time to make a decision. He was very helpful and easy to work with. Thanks Cody

Review 71 (2024-12-24 - Rating: 5)
Cody Adams was on time, friendly, knowledgeable and very helpful. My wife and I give Cody our highest recommendation!!

Review 72 (2024-05-30 - Rating: 4)
Shawn the Burton associate was competent, patient, and personable. He explained the scope of the work needed and significant details in a most simplified language so I could understand. He mentioned payment methods and concluded by asking if I had any questions regarding hisexplanations.He also requested following up in a week to move forward. I was impressed with his efficient & courteous service.

Review 73 (2024-08-26 - Rating: 4)
Burton offered me prompt service on my nonfunctioning ac when the temperature was forecast to be 100. Our tech JJ was fantastic, personable and efficient and he didnt push for all the additional services he identified per their standard procedure on the service call. However, every time Ive used Burton it seems theres always more work that needs to be done than what I initially called them for. Although they identify that as a way of keeping you safe and keeping your system running, I personally find the consistent upsell annoying. Ill use them again but probably tune out all the extra offers for repairs and upgrades they always make.

Review 74 (2024-07-08 - Rating: 5)
Alex was very friendly, very professional. He was able to come in and diagnose the issue we were having and offered a variety of solutions. He listened to our concerns, and answered our questions very politely and didn’t make us, as homeowners and people who didn’t know too much about the situation, feel dumb for asking what we did. Overall, excellent service, excellent customer service, and an excellent person.

Review 75 (2024-12-13 - Rating: 5)
Alex was very helpful. We went through all the options and we landed on a solution. It is very refreshing to work with a company that wants the best solution to the issue

Review 76 (2024-08-09 - Rating: 5)
We recently had JJ Williams inspect our HVAC system, and we couldnt be more pleased with the service we received. JJ was punctual, professional, and extremely knowledgeable. He took the time to explain the issues he found and offered practical solutions that fit our budget. His attention to detail and commitment to customer satisfaction were evident throughout the entire process.

Review 77 (2024-10-30 - Rating: 5)
Prompt - got text msgs & a call before Phil showed up. Always enjoy Burton’s attention to customer service.Thanks!

Review 78 (2024-10-11 - Rating: 5)
Dillon was super helpful and identified our issues pretty fast. He got the job done and was quick.Thank you for your help and accuracy.

Review 79 (2024-07-12 - Rating: 5)
Frank came out to my home very polite nice and very confident about his work he knew the problem right away amazing work. Frank even taught me a little about his work showing me how things work. Amazing fantastic job I would never go to anyone else again 10-10 service. Lord bless him and the Company!!!!.

Review 80 (2024-08-23 - Rating: 5)
I had OShay Heard inspecting my home plumbing lines. He found no large issues, but I did have a complaint about some slow draining lines.OShay gave me several options on clearing my lines really well which is what I wanted. I made my decision and they will be back next week to do the work. I could have gotten the work done the same day, but I already had another appointment scheduled.Very happy!!

Review 81 (2024-08-23 - Rating: 5)
Technician was courteous, knowledgeable and thorough. He identified the problem in minutes and corrected it immediately. So far, Im happy with the job. He explained the problem and why it happened. Great Job

Review 82 (2024-06-28 - Rating: 5)
Good people that are good at their jobs.They guided us financially without trying to fish money out of us and were able to install everything (full ac and heating system) within a week. Burton is now my go to company and I recommend it to my family and friends that are in the area. They also have very good warranties included on their service and products. The people they sent out seemed proud of their company.

Review 83 (2024-07-12 - Rating: 5)
Our AC quit working at 4:30pm with 90 degree weather. I was worried we would not be able to get a company to service us same day and dreaded the idea of no ac until a repair was made. Burton was the first company I contacted and they had a tech Eric on site within an hour. Eric’s knowledge and professionalism got us quickly up and running again same day. Highly recommend Burton and Eric Frazier to anyone!

Review 84 (2024-09-18 - Rating: 5)
Jared was extremely helpful. I had just moved into the house and he familiarized me with the Nest Thermostat as well as checked over the entire system! I will definitely use Burton AC Heating and Plumbing again!

Review 85 (2024-09-20 - Rating: 5)
Burton has always sent polite, respectful techs, we totally trust them.John Erickson did a great job for us in check our units for winter!❄️

Review 86 (2024-08-09 - Rating: 5)
Great service call by Jake Armstrong and Kyle Burianek. Diagnosed the problem with our hot water heater and got a new one installed the same day. Also did a couple other small improvements while they were here. Highly recommend!

Review 87 (2024-06-21 - Rating: 5)
Our AC stopped cooling our home. Burton quickly responded by sending out a technician the same day. John E. was great. After a thorough inspection, he explained and showed us what was wrong and gave us several options to fix. John answered all of our questions. Our home is now cooling. Thank you!

Review 88 (2024-09-13 - Rating: 5)
JJ was Awesome, he was patient and thorough, In his assessment, business-like but Approachable. He explained and showed me pictures of his findings. He didn’t mind my questions, knowledgeable .

Review 89 (2024-08-29 - Rating: 5)
Everytime I have called Burton, they have had someone out right away to solve my electrical issues. always extremely happy with the results and they are always very professional. Alex the technician I had today and have had come out to do work in the past is amazing.

Review 90 (2024-06-21 - Rating: 5)
They responded quickly to my call, charged what they promised, and the tech they sent, Devin, did a superb job. They even send text messages when they would arrive and information with a picture about the tech!! The tech explained everything he was doing and gave me come great advice! Thank you so much, Burton! Will definitely call you again!

Review 91 (2024-09-05 - Rating: 5)
Our compressor on the AC unit went out over the Laborday weekend and Zach got it taken care of asap. Its been replaced today 9/5/24, Free of charge, as it should be, and is running now. Hopefully there will be no more issues with it, being I just had the whole system replaced a little over a year ago closer to 2 years ago. Weve had to call Burton multiple times since this unit was installed for 1 thing or another. If it craps out again I will be calling ((Again)) and having them just replace the central air unit with a brand new one once again..This one appears to be a lemon

Review 92 (2024-09-26 - Rating: 5)
Frank was a fantastic heating/ac specialist, he knew that furnace up and down. No doubt he is right about the issues and the outcomes. He was courteous and kind. Thanx Burton!

Review 93 (2023-11-18 - Rating: 5)
Zach was professional, personable, and diagnosed them solved the issue quickly. Burton, in general, has been very responsive to our concerns on a new install. Sara and I are very happy with our new furnace and a/c unit.

Review 94 (2024-08-09 - Rating: 5)
Stephen was very punctual and helpful with our situation. I would recommend his services to anyone and also request him back to our house if we need work done again.

Review 95 (2024-08-08 - Rating: 5)
Jason is friendly, explains and most of all triple checks his work, which turned out to be a possible lifesaving event, a faulty part on water heater could have caused carbon monoxide in our home. He installed a carbon monoxide detector for additional assurance.

Review 96 (2024-08-26 - Rating: 5)
Phil was awesome. Fixed my problem for less than what the other guys charge just to show up. Walked through the rest of my plumbing with me to look for any other potential problems and gave me some quotes on possible needed fixes in the future.

Review 97 (2024-05-29 - Rating: 5)
This was the best customer service experience! Calling and scheduling was easy, and I had a technician out to my home in under 24 hours. Alex Martinez was super professional, clear in his explanations, and did not only efficient but superlative work. He made me feel confident in his diagnosis and repair of our electrical problems. All resolved in short time. He even checked to make sure my own DIY electrical work was good. Thank you so much, Alex!!!

Review 98 (2024-11-29 - Rating: 5)
I was very pleased with my experience today. Phil, the service technician was very knowledgeable and he gave me several choices to correct the situation.

Review 99 (2024-08-26 - Rating: 5)
I had J. J. Out to work on my air conditioner that had gone out. I had another company out to fix it and they got it working for a couple of days before it died again before i call Burton. J. J. Was a like savor as its in the 100s F at the moment. He walked me through every step with pictures, videos, and thorough explanations. He figured out exactly what is wrong, why it was going wrong, and fixed the issue. He also caught sone pretty dangerous aspects such as my gas seal is was weak and my oil was leaking in my furnace. My last crew either never saw this, understood what it meant, or decided not to let me know.

Review 100 (2024-09-25 - Rating: 5)
Burton always does a great job. John was excellent today. Got the job done professionally and kind. No worries with Burton

Review 101 (2024-12-09 - Rating: 4)
Very professional and gave us several options to fix the problem and there was no pressure on what we were to do.

Review 102 (2024-12-11 - Rating: 5)
Alex was extremely educational and helped me understand the issues at hand. I would welcome him back every time!

Review 103 (2024-10-07 - Rating: 5)
Very Happy with Shawns expertise and knowledge of the work he was doing . Answered any and all questions I asked with no problem , very easy to talk to .

Review 104 (2023-10-09 - Rating: 5)
My kitchen sink plugged up!! I had been seeing their billboard’s recently so I called them. I had a tech (Luis) at my house in just a few hours. Luis looked over the situation and wrote four possible solutions. They ranged in price from 500 to 200 dollars. The top two carry a one year warranty. I chose the 400 dollar solution. Luis went to work right away and had the drain cleared in about thirty minutes. Luis represents his company exactly the way a company would hope that their employees represent them. He was great. He explained the solutions well do that I could make an informed decision. Burton moved to the top of my list in their category.

Review 105 (2024-12-05 - Rating: 5)
Daniel was very thorough checking everything and explaining what he was doing and his findings. He was very respectful of us and our home. Couldnt ask for better service. He’s welcome anytime.

Review 106 (2024-11-12 - Rating: 5)
Burton was able to send Dillon out to fix our furnace within a few hours of our call. Dillon was very professional, courteous and explained everything he was going to do before he did it. He was very transparent and in the end, was able to get our furnace working at a very reasonable price within an hour. We have used Burton in the past and our experiences have always been top notch.

Review 107 (2024-07-31 - Rating: 5)
Travis was awesome! He took the time to find the problem, tell me exactly what was going on and answer any questions I had without judgment. I would highly recommend him

Review 108 (2024-07-09 - Rating: 5)
Thank you Frank Christensen at Burton! Excellent service! Enjoyed watching a top notch pro at work. Learned a lot about condition of my AC system and maintenance needs, incl. insulating and securing coolant lines, done now.

Review 109 (2024-08-09 - Rating: 5)
On time professional very informative answered all of our questions. Outlined our options and did a fantastic job fixing a botched DIY project. Will definitely will call the company again and ask specifically for Mark.

Review 110 (2024-11-18 - Rating: 5)
Sink was running slow. Mike came and was straight forward on my options and very friendly. Drain is clear!

Review 111 (2024-07-02 - Rating: 5)
Mark Bostick was absolutely fantastic! I was very pleased with his service looking into our sump pump alarm and replacing it. I will definitely be using Burtons again for future home needs.

Review 112 (2024-07-30 - Rating: 5)
After 4 days of insane heat index once the part arrived Dillon was quickly able to get it switched out. Thank you for the friendly efficient service!!

Review 113 (2024-03-30 - Rating: 5)
We were very happy to meet our plumbing service advisor today Mark B. He was very knowledgeable and friendly. He explained and showed us everything he was seeing and explained how everything works. We got some good news today and some not so good news. We feel he was very forthcoming with answers to all of our concerns and questions. And we went through with all of his recommendations. We are elite VIP members already so on the not so good news we did save some money on repairs that were needed. Burton has been great so far with our 2 safety inspections. We have 2 more safety inspections to go and feel confident we made the right decisions with Burton.

Review 114 (2024-07-02 - Rating: 5)
Wayne was great. We had an issue he didn’t have a hat he needed with him. So, he went to Omaha quickly and retrieved what he needed and was back to fix our unit very efficiently. Thank you Burton!

Review 115 (2024-04-19 - Rating: 5)
Stephen was really great to work with. He was personable, and let my husband talk to him the whole time he worked 😁. He was thorough and explained everything to us that needed to be done, he gave us several quotes to choose from and was overall just amazing! Thanks Stephen we will recommend you any day.Ebony and Anthony

Review 116 (2024-10-03 - Rating: 5)
Devin G was very Professional & personable. He went over the Price Options. He got to work and I was Very Pleased with his Results. So yes Id say he did an Excellent job 👏

Review 117 (2024-06-04 - Rating: 5)
Frank was the technician who came out to our house. He was very thorough and made a point to show and explain what was wrong with my a/c unit in a way that I understood. Burton was able to send him out to my home within a few hours of me calling. Overall, a very good experience.

Review 118 (2024-06-13 - Rating: 5)
The customer service team was so kind and helpful when scheduling an appointment. Frank came and took a look at my system and was phenomenal. He was honest and very educational towards the whole process. Very pleased with my experience.

Review 119 (2024-06-18 - Rating: 5)
We had a drain backup on Sunday evening, worried it was something much bigger, I made an appt with Burton for Tuesday (6/18/24). My tech was on time within the 12 - 5 timeframe. My tech was incredibly helpful, and friendly. He explained what was going on, and tried to replicate the issue. Thankfully he couldnt replicate the backed up drain--! He was kind enough to check my dishwasher to see if that could have been an issue since the kitchen line hooked onto our laundry line. After completing the inspection he provided options, and let us make our own decsion on what the next steps would be. Since he wasnt able to replicate the drainage back up, we decided to leave things as they were. All in all, the service was completed to my satisfaction, and I will be using Burton again!

Review 120 (2024-09-23 - Rating: 5)
Alex was great! Took the time to ensure all my asks were answered and them some. Secured some additional things in the home I have been wanting for years!

Review 121 (2024-06-21 - Rating: 5)
Fantastic experience. The arrival of tech was exactly as promised. He knew what he was doing and took the time to explain everything to me. I very highly recommend this organization. Everyone in the office made sure that we were taken care of. Thanks.

Review 122 (2024-12-05 - Rating: 5)
Tyler did a great job on our electrical inspection. Done efficiently and carefully. Everything was a-okay.

Review 123 (2024-11-08 - Rating: 5)
The technician was courteous and helpful and provided information in a way that was easy to understand. He answered all my questions and made sure I knew what my options were moving forward.

Review 124 (2024-10-23 - Rating: 5)
Your tech did a great job and explained things as he went. He didnt try to sell me expensive additional services. Thats why I use your company. Everyone is very friendly and professional. Thank you!

Review 125 (2024-10-18 - Rating: 5)
Today I had Burton come to my home to investigate a leak. The technician who came to my house said the issue was a poorly installed toilet when I showed the technician the receipt that Burton had installed the toilet he refused to leave without taking payment to reset the toilet that was installed incorrectly by Burton. I was charged $300 for them to reinstall the same toilet that was already installed by them.

Review 126 (2023-12-05 - Rating: 5)
What a great experience! Chris replaced the lighting under our kitchen cabinets and I couldn’t be happier. He was efficient and cleaned up the area before leaving. Alan did the bid last week and gave me options. I am very happy with the new lighting. Both Chris and Alan were great to work with. Office personnel called or text to let me know when the guys were on the way. I also liked they sent photos of the guys before they got here so I knew who to expect. I have used Burton more than once and have never been disappointed.

Review 127 (2024-06-06 - Rating: 5)
It was easy to schedule an appointment! The Service Agent was friendly and professional. Showed me a number of options and explained each so I could make an informed decision. And cleaned up after himself - no mess for me to deal with.

Review 128 (2024-10-10 - Rating: 5)
Daniel Hodges was on time and checked our new unit for winter run. Found an issue and needed assistance to replace a gas a fitting. Burton sent tech Dylan and all was completed/check and ready to go in a timely manner.thank you

Review 129 (2024-05-14 - Rating: 5)
Steve came out to fix a back up in my basement with the washing machine. He was very Knowledgeable, courteous, and thorough. Steve went above and beyond to make sure that I understood all options available to me as well as fix the back up and repair the plumbing in my basement. I appreciate his service and will use Burton again.

Review 130 (2024-06-04 - Rating: 5)
First of all, we called about 10:00 am and the phone was answered promptly and courteously. We were told an electrician would be out in the afternoon. Jeremy showed up in the early afternoon. We had a usual problem. Our garage had lost power. Flipping the circuit breaker didnt help the situation. Jeremy did a very detailed investigation. Even though we had to wait a few days to fix this complicated problem, we understood what had happened and the plan to fix it.Jeremey was friendly, knowledgeable, and informative during the search of our house for the mysterious power outage.On the return visit, he was accompanied by Cameron...another friendly informative electrician. Again, every step of the repair was discussed and completed in a timely manner.We didnt know any electrical companies to call, and we mainly chose Burton because of their slogan...Just call Burton! Also someone in our neighborhood works for Burton, so we see the truck every day.I know we will recommend them to our friends, and call up on them when a problem occurs.

Review 131 (2024-06-13 - Rating: 5)
Dillion was amazing. We werent scheduled to get a new compressor in our AC until tomorrow but our part came in early and he was here within the hour. It is a 4 hour job and he tried to get us up amd running in no time! Very professional and did an amazing job!!! Thank you, Thank you, Thank you!

Review 132 (2024-12-06 - Rating: 5)
Frank was extremely helpful and answered all my questions. Very pleasant experience as always with Burton!

Review 133 (2024-08-01 - Rating: 5)
We called Burton for a clogged drain. Michael Sainovich was our technician and explained the problem, the cost & the process before he got started. He was very kind.

Review 134 (2024-06-12 - Rating: 5)
Alex was VERY nice, and explained all his work. He was careful not to add any work we didnt need. We had what we thought would be a small electrical project become larger, and Alex made it as painless as possible.

Review 135 (2024-07-03 - Rating: 5)
Second time I used them, because the first time was great. This time, even better! Franks a great guy and showed up within an hour of my initial call. Hows that for service? Highly recommend!!

Review 136 (2024-12-04 - Rating: 5)
Phil was informative & gave me suggestions on future water heater needs. Very personable employee!Zach came out also & worked on an issue with my AC. Both men were outstanding, provided explanations & were very friendly & professional!Brandon was efficient, informative & answered any questions I had. Very professional.Michael was thorough, professional & personable.

Review 137 (2024-10-18 - Rating: 5)
Jason came back for the third time to re install a faucet that just would not stay attached. He helped me to get the correct parts from Moen and he was finally able to get this installed. His demeanor was friendly and determined to get this problem solved. No extra charges from either Burton or Moen😁 I am very satisfied

Review 138 (2024-05-16 - Rating: 5)
Tech Frank explained what he was doing and why. Very friendly and knowledgeable. When he was done he provided a thorough explanation of our system, provided images to reference, and was extremely helpful in discussing ways to be more proactive. Definitely staying with VIP Service. Thank you, Frank!

Review 139 (2024-08-02 - Rating: 5)
Burton has been very good to us. They have a membership kind of deal that you can get free maintenance checks, and we have really been glad to take advantage of that. At our drain check today, Michael was kind and professional. He checked everything out, answered my questions, gave me recommendations, and then waited with me for his supervisor until he had to go to his next appointment. We would recommend this business and this technician!

Review 140 (2024-04-18 - Rating: 5)
Although we ended up going with another plumbing company for our needs, I have to commend Burton for their exceptional service. From the moment we contacted them, they were incredibly informative, polite, and helpful. They took the time to thoroughly explain our options and provide valuable insights, which we greatly appreciated. Although we didnt choose them in the end, I wouldnt hesitate to recommend Burtons to others in need of plumbing services. Shawn himself, handled our decision with the utmost professionalism and maintained excellent customer service!

Review 141 (2024-08-14 - Rating: 5)
Great experience! Dillon was on time, respectful and he completed the job quickly and got the air back up and running!

Review 142 (2024-12-20 - Rating: 5)
Devin was very polite and friendly. He was not afraid to ask for help if he was confronted with something he didnt have experience with. He explained what he was doing and why.

Review 143 (2024-05-07 - Rating: 5)
Steve was very helpful in explaining all our options for our hot water heater. I felt that he was looking out for my families best interest in what we had to do. They did a great job with install and was very careful installing and hauling old equipment out. I would highly recommend! Thank you

Review 144 (2024-11-08 - Rating: 5)
Frank did a great job explained what he was doing why he did it and showed me things that he had changed or cleaned excellent service and very professional

Review 145 (2024-10-15 - Rating: 5)
Shawn did a great job and was quick as well! He also let us know that there were ways to save money.

Review 146 (2024-09-05 - Rating: 5)
Very friendly and professional. Did a great job with upfront pricing and got the job done quickly. Highly recommend

Review 147 (2024-11-11 - Rating: 4)
Pleasant technicians and his apprentice stop by and cleared my drain. Everything went successfully and nice to talk to you.

Review 148 (2024-11-18 - Rating: 5)
Shawn was fast and knowledgeable. Solved our plumbing problems with ease! 10/10 would recommend again! Thank you!

Review 149 (2024-08-23 - Rating: 4)
New AC on the roof of Midtown Crossing was blown over during July 31 storm. It appears the new unit was not properly secured, in part using 15 year old moorings. But Burton made it right by repairing the unit.

Review 150 (2024-07-01 - Rating: 5)
I was running late but was able to reach customer service who gave me estimated arrival for time. Jared was polite, friendly and respectful of property. He informed me of Central Air issue which immediately recommended other services, great job.

Review 151 (2024-09-27 - Rating: 5)
John did a supper job. He explained all he serviced. He was professional. Hope to see him on my next service.

Review 152 (2024-12-30 - Rating: 5)
Josh did a nice job. Very knowledgeable and courteous.

Review 153 (2024-02-21 - Rating: 5)
We had a totally blocked bathroom sink and a toilet that wasn’t bolted to the floor and was shifting. Our tech Devin and his trainee did a fantastic job fixing my issues and even fixed the flusher that we’ve had several others try to fix but couldn’t. They did a great job of identifying what was really wrong and being able to fix it in minutes! We lived with these problems for 18 months and are super happy with Burton and Devin! Great service! Wonderful guys! I highly recommend them!

Review 154 (2025-01-08 - Rating: 5)
Eric was great to deal with and very knowledgeable about HVAC systems.

Review 155 (2024-07-10 - Rating: 5)
John was so kind understanding and took his time explaining everything to us. I I ever need help with anything again dealing with HVAC I will call Burton and will request John by name. Thank you John.

Review 156 (2024-10-04 - Rating: 5)
Jared was very knowledgeable and thorough and told me what I should be doing and made me aware of issues , he was very kind and courteous thanks

Review 157 (2024-11-19 - Rating: 5)
I enjoyed the interaction with Mr. Nelson. He didnt pressure me and explained what was needed to fix my problem and gave me options to fix it.

Review 158 (2024-07-26 - Rating: 5)
We had a draining issue. OShay came and really helped us out. VERY professional and friendly. I recommend Burton highly when you need real help.

Review 159 (2024-09-23 - Rating: 5)
Jared stark did very well. And he also installed our new ac system for very good price. Thank you

Review 160 (2024-08-12 - Rating: 5)
Mark was great, very thorough with his inspection, and then very detailed and specific with his analysis and explanation. He went above and beyond what was expected.

Review 161 (2024-06-24 - Rating: 5)
JJ was wonderful! He took the time to explain everything to me and make sure I understood while never talking down to me. I appreciate how thorough and kind he was. 10/10 would recommend!!

Review 162 (2024-04-30 - Rating: 5)
Highly recommend Burton. Frank, the technician that serviced my home was very friendly, thorough and helpful. He wore booties in my home, left everything better than he found it, and even changed out the batteries on my thermostat for me. I was given plenty of notice on arrival time within the morning block I was scheduled for.

Review 163 (2024-11-29 - Rating: 5)
Alexis was great and explained everything well. He was bilingual which is a plus!

Review 164 (2024-11-12 - Rating: 5)
Dillon was here and he did an excellent job. He is very curtiess and very pleasant to visit with.

Review 165 (2024-06-21 - Rating: 5)
Requested an estimate for wiring a hot tub. Alex did a great job of explaining the process and best practices. He also pointed out some potential issues with my breaker box. Appreciated the time he took to explain how to remediate the issues.

Review 166 (2024-07-15 - Rating: 5)
John was a pleasant surprise. Good explanation. Answered all my questions. Gives your company a great face.

Review 167 (2024-09-04 - Rating: 5)
Chris and Cameron were professional, knowledgeable and thorough with our installation. Highly recommend their services.

Review 168 (2024-12-16 - Rating: 5)
Jason was great! Punctual and very helpful! Would definitely recommend.

Review 169 (2024-10-25 - Rating: 5)
Dylan did a great job was helpful and obviously very knowledgeable. Today Mark also was good

Review 170 (2024-07-26 - Rating: 5)
Tech came sooner than scheduled and fixed problem very quickly. He was nice and very professional. I would call Burton again

Review 171 (2024-09-25 - Rating: 5)
Frank was very detailed and professional, it was hard getting a hold of them this time so you must exercise great patience but their work is definitely worth the wait for sure, theyve done previous work and installed an HVAC system and so far so 👍👍👍👍👍👍👍I highly recommend Burton to anyone and they also offer credit options and they try really hard to help you navigate through that as well Im happy with their pricing as well theyll always offer up a few options to choose from which is really nice as well

Review 172 (2024-07-19 - Rating: 5)
Allen was very nice did a fantastic job found the problem and fixed right away very knowledgeable put little booties on to keep out floor clean even though we told him they were not necessary would highly recommend Allen everyone who needs work done

Review 173 (2024-05-08 - Rating: 5)
Mark B was a salesman that ogres us many outings for the services requested & worked with us to fulfill with Discounts 🤗 He was here to please a returning customer. As I must say hes a ladies man because most women Love a Discount 😊 Then you for the opportunity to be served while he took care of the business as a Professional he was trained to be: Exceptional service 🤗💯 Thank you, Burton Plumbing ~ ☆☆☆☆☆☆☆

Review 174 (2024-06-03 - Rating: 5)
Reagan was a nice tech. Unfortunately nothing he can do because the lady who scheduled my appt said Burton can do sensors on dryers when in fact they cannot. So they did not charge me for anything and apologized for the inconvenience. We have used them before and they are a good company to call. Just an unfortunate event that hopefully gets addressed for further appts...

Review 175 (2024-06-28 - Rating: 5)
The crew was very polite and efficient. Explained everything they were going to do and answered all of my questions. Would definitely use Burton again.

Review 176 (2024-03-20 - Rating: 5)
Quick response to leaking water heater. Shawn was able to provide quick & complete estimate. Once agreed to work he was able to replace the unit the same morning. Ensured the area was cleaned up after the work & pleasant guy to chat with. Highly recommended him for similar work.