Benjamin Franklin Plumbing of Omaha

Photo of Benjamin Franklin Plumbing of Omaha

Located in Omaha, Nebraska

Address: 14302 C Cir, Omaha, NE 68144, United States

Phone: +1 402-922-8334

Rating: 4.8

Services

  • Repair services

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-08-05 - Rating: 5)

    Very pleased with how fast and efficient Avery was with my water heater replacement. Will be using Benjamin Franklin in the future for all my plumbing issues. Thank you so much!

  • Review 2 (2024-12-31 - Rating: 5)

    This company is pretty expensive. I think I paid a flat rate of 326 for a drain snake which only took about 45 minutes. That being said, their company that has provided the best customer service I’ve ever received. You receive an email when your appointment is made and a text and even another text when the technician is on their way and a little bit about who they are. I gave them five stars for the customer service, but I would hesitate to pay for a snake service again.

  • Review 3 (2024-12-02 - Rating: 5)

    Avery Heath from Benjamin Franklin Plumbing was so personable and an absolute delight to have in my home. He did a great job and had such a spectacular customer service persona. Highly recommend.

  • Review 4 (2024-12-19 - Rating: 5)

    Avery and his teammate were very nice and honest. They were not able to help me the way we needed but I was thankful that he was honest and not just out to get money.

  • Review 5 (2024-11-12 - Rating: 5)

    Technician Avery was polite, courteous, efficient and personable.He provided options for the repair and was quiet while I conducted business with clients.Thanks Avery

  • Review 6 (2024-11-12 - Rating: 5)

    Avery came out to give us a quote on installing a tankless water heater, and was very kind, knowledgeable. I would absolutely recommend them to anyone in the future!

  • Review 7 (2024-12-24 - Rating: 5)

    Avery is a wonderful tech. Hes always very polite and explains everything clearly.

  • Review 8 (2024-10-25 - Rating: 5)

    On time arrival and service was completed in timely manner. Our tech Avery explained everything and answered my many questions. I call them every time we have an issue.

  • Review 9 (2024-08-04 - Rating: 5)

    I had a Hot Water Heater replaced by Avery and he did a great job draining and prepping for the removal, made sure to protect the floor for bringing in the new and taking out the old heater. The new install and connections look good. Avery was very friendly, he even remembered my pets name from the last time he visited, and contacted me after he left to make sure the gate that i opened for him, got closed before I let my dog out.

  • Review 10 (2024-08-22 - Rating: 5)

    Avery was knowledgeable, listened to what we wished to be done. Pleasant young man. Made sure everything was operating properly before leaving.

  • Review 11 (2024-11-04 - Rating: 5)

    He was friendly and knowledgeable. He presented options —which is always good. He arrived on time and was professional. Our new toilet install looks great. (Can you say that about a toilet?)

  • Review 12 (2024-10-08 - Rating: 5)

    Avery, was helpful with suggestions. He was efficient, examined the leak under kitchen sink and diagnosed the problem (faucet) right away. Thank you, Avery!

  • Review 13 (2024-10-05 - Rating: 5)

    Avery from Ben Franklin came to help us determine if our toilet seal was leaking. I was glad to see him again as he also put in our water heater! Avery is very polite and sincerely kind. He spent time to do a thorough look everywhere to find a leak, but thankfully there wasnt one. He then took time to check on the water heater--a total professional taking pride in his work, which I appreciate! We were very pleased with Ben Franklins work and of course, Averys! Thank you.

  • Review 14 (2024-10-03 - Rating: 5)

    Avery is amazing, he is so friendly and explains everything so well so there are no surprises, He really makes you feel like a valued customer.

  • Review 15 (2024-10-24 - Rating: 5)

    Avery was knowledgeable and respectful of our home. Would highly recommend Benjamin Franklin for any of your home plumbing needs.

  • Review 16 (2024-12-05 - Rating: 5)

    Justin was knowledgeable, and didn’t pressure us. We felt like we could trust him

  • Review 17 (2024-06-03 - Rating: 5)

    On June 3, 2024, Avery came out to assess the feasibility of replacing an existing very old water filter, that was installed backwards by previous owners. He gave me excellent advice at what my options were, and I appreciate that very much in making decisions going forward.On March 19th, 2024, Avery came out and replaced my kitchen faucet. He is a very pleasant guy that does a good job, all the while making you feel completely covered, for whatever the job entails. He is also very observant, which not all workers have that quality.On Feb 13th, 2024 Avery came out to my home for the yearly plumbing check. He has been here before and again it was enjoyable having him here. Not only did he do a thorough plumbing check, he gave me ideas and suggestions about things pertaining to the water heater and kitchen faucet. And not only that (!!!l), he also taped up the 2 openings he observed in my duct work! He is a very easy person to talk to and he explains things in a way that is easy to understand.

  • Review 18 (2024-11-13 - Rating: 5)

    Avery and crew professional, kept me up to date on progress and order status. Great experience

  • Review 19 (2024-04-03 - Rating: 5)

    I would recommend to anyone needing plumbing assistance.Avery was professional as well as patient as I had to take care of an issue before he could let me know about the service call. Bonus; he was able to come earlier than scheduled which worked out great for me.

  • Review 20 (2024-08-29 - Rating: 5)

    Avery has taken care of all my annual plumbing inspections for several years. He is very professional, courteous & with a great work ethic. He answers any questions I may have & explains work done. Benjamin Franklin has been my plumbing company for many years & have provided many services, including installation of new faucets, toilets, & water heater.

  • Review 21 (2024-12-18 - Rating: 5)

    Tech was kind, answered questions about current faucets, toilets, & hot water heater. Knowledgeable and answered my questions about day/weekly maintenance of my plumbing fixtures. Very pleasant experience for me.

  • Review 22 (2024-09-27 - Rating: 5)

    Avery was knowledgeable and efficient he did a great job.

  • Review 23 (2024-11-19 - Rating: 5)

    Great job by Avery ... very satisfied with his work !

  • Review 24 (2024-05-15 - Rating: 5)

    I have an older house that warrant remodeling or an expensive repair. Avery is honest and straightforward. Quickly assessed my situation and gave me my options. At least I know now where I’m at and what it will take to resolve my problem.

  • Review 25 (2024-02-28 - Rating: 5)

    Avery is always helpful, friendly & professional. Enjoyed chatting with him & about the task at hand. Just him being himself puts you at ease while being in your home. At the end he asked if there was anything else he could do & even though he wasnt here for the furnace, he changed my air filter for me... it was one of those little more complicated ones, not like most of the older filters... this one wasnt quite as simple, so it was a nice extra service!Thanks Avery 🫠

  • Review 26 (2024-12-05 - Rating: 5)

    Plumbing employees provided routine and preventive maintenance at my address. They did a great job. They were informative, worked in a timely and professional manner.

  • Review 27 (2024-10-09 - Rating: 5)

    Avery did a great job and was extremely courteous

  • Review 28 (2024-01-05 - Rating: 5)

    Avery was very friendly but very professional when he came into my home. He explained what he was going to do and even how my drain worked. He also double checked everything before he left to make sure all was okay.I have been doing laundry today and all is working great!

  • Review 29 (2023-10-13 - Rating: 5)

    My issue turned out not to be a plumbing issue, but Avery was still very helpful in in directing me to the right resources. He was also able to forward a phone video of the pipes under the stained ceiling tiles to show that this is not a leaky pipe issue. i was very grateful for that!

  • Review 30 (2024-10-15 - Rating: 5)

    Avery was great and very upfront with me!

  • Review 31 (2024-12-09 - Rating: 5)

    First time using this service. Technician was courteous, prompt, and helpful

  • Review 32 (2024-09-12 - Rating: 5)

    Avery was very professional. When he determined that the hot water tank needed rreplacement, he explained the replacement process. When he came to install the replacement tank, he got right to work. He went about the job as I would expect from a professional. 3 hours later the new tank was in place and started heating the water. He cleaned the work area and arranged for the old tank to be hauled away. Thank youu Avery.

  • Review 33 (2024-01-17 - Rating: 5)

    Avery was simply amazing. The task of replacing our ancient water heater was pretty cumbersome, but he was diligent to see the job through and was a pleasure to interact with throughout the entirety of his time here! I am very happy to have met him, and Benjamin Franklin Plumbing is lucky to have him! Thank you, Avery!

  • Review 34 (2024-12-12 - Rating: 5)

    Very punctual and great communication! I love how they were able to get us in for an appointment right away!

  • Review 35 (2024-03-15 - Rating: 4)

    Avery was prompt and knowledgeable. Having to give us bad news in as gentle a way as possible. Guiding us with information on how to get this problem corrected for as little as possible money.

  • Review 36 (2023-11-29 - Rating: 5)

    Avery was prompt, professional and did a wonderful job in checking out our hot water heater and thoroughly explaining everything. Will have no hesitation recommending him!

  • Review 37 (2024-06-25 - Rating: 5)

    Avery was awesome in every way. We love Ben Franklin Plumbing

  • Review 38 (2023-12-28 - Rating: 5)

    This is the go-to company I call for household plumbing services and Avery is the technician I hope to get assigned.Avery Heath is professional and friendly always making sure I understand the issue and allowing me to see the issue for clarity.No one likes calling a plumber, however when I need one I call Benjamin Franklin since I know the job will be done right and priced fairly.

  • Review 39 (2024-09-19 - Rating: 5)

    Mr. Heath was right on time and so nice and professional. This company is fantastic and can get someone out same day in most cases!!! Highly recommend!!!

  • Review 40 (2024-11-19 - Rating: 5)

    Avery did his usual competent, excellent job today. He has been at my house for other plumbing jobs and always knows what needs to be done 👍 Thank you Avery

  • Review 41 (2024-12-11 - Rating: 5)

    Avery (and his partner) was exceptional!!!

  • Review 42 (2024-10-22 - Rating: 5)

    Avery did an awesome job on getting my plumbing problems taken care of.

  • Review 43 (2023-11-06 - Rating: 5)

    Avery is as timely, and very pleasant while fixing our issue! He was also very patient with my two young curiously helpful children!

  • Review 44 (2024-12-13 - Rating: 5)

    Avery Did a wonderful job!!

  • Review 45 (2023-07-28 - Rating: 5)

    They came out to fix a leak under the kitchen sink. While Avery was here, he also did a water heater flush, as a maintenance service. The service was quick, and quality. Avery was polite and professional. Great experience!

  • Review 46 (2023-04-16 - Rating: 5)

    Avery showed up on time, as scheduled. He was prompt and professional, honestly once he was downstairs working I hardly knew he was there. He showed me the pipe that had split and explained what the repair would look like, then fixed it. Price was fair in my opinion. Would absolutely recommend!

  • Review 47 (2023-10-03 - Rating: 5)

    WAs so happy with my experience a Ben Franklin Plumbing. I had notification they could come early, asked permission and then sent me a picture of who would be arriving. The service was professional and experienced, and Avery was helpful and explained the problem thoroughly! Thank you !

  • Review 48 (2024-01-26 - Rating: 5)

    Avery did a great job - as he always does! Pleasant and professional and explained everything in detail.

  • Review 49 (2024-01-25 - Rating: 5)

    Avery was great. He was friendly, efficient and gave us good recommendations to keep our plumbing running good.

  • Review 50 (2024-10-07 - Rating: 5)

    Thorough and professional - Avery explained what he found and what he was going to do to fix my drain. Then he quickly went to work and had everything done within an hour. Great job!

  • Review 51 (2023-12-15 - Rating: 5)

    Avery Did an excellent job. He was polite and efficient. If and when we need additional repairs we would be glad to have him come back.

  • Review 52 (2023-08-14 - Rating: 5)

    Avery did a wonderful job. He is friendly, fast and efficient. I would definitely call him back next time I need plumbing repairs.

  • Review 53 (2023-03-23 - Rating: 5)

    Avery diagnosed the problem quickly and suggested a permanent solution, a new stool. He searched the city for the right color and installed it the next day. We were very satisfied with his work.

  • Review 54 (2023-09-19 - Rating: 5)

    Avery has serviced my water heater for 2 seasons. Each time he has been honest and a good person to talk with. Makes good conversation while working on systems. Fortunately, there havent been major repairs so Im happy its just maintenance and not replacing anything.

  • Review 55 (2022-10-27 - Rating: 5)

    Avery was very courteous and prompt. He was very knowledgeable about our plumbing and problems. Also gave us helpful hints to prevent future problems.

  • Review 56 (2023-11-14 - Rating: 5)

    11-14-23 - Had Avery back out for some work in the bathrooms. Again Avery delivered amazing service. It’s always nice to interact with professionals at the top of their game.I learned early in home ownership I am not a plumber. Over the years I have called several plumbers, and received a very mixed bag of craftsmanship and attitude toward their job. Finding people who take pride in their work seems like it is becoming a more and more difficult a task.Today I met Avery from Benjamin Franklin Plumbing. Avery is an individual who genuinely appreciates his craft, showcasing his proficiency with an admirable sense of pride. Moving forward Avery is my forever plumber.The task at hand was far from straightforward. It involved maneuvering beneath the deck, conducting repairs, removing a line, and performing extra tasks in the basement. Its safe to say this job was unlikely to be at the top of anyones favorite tasks list.Nevertheless, Avery maintained a professional demeanor throughout the entire process. He approached the job with an efficient and methodical mindset, executing it seamlessly and without a single complaint, despite the fact it was a demanding job. His ability to make it appear effortless was a testament to his expertise in his field.Thank you Avery!

  • Review 57 (2023-03-29 - Rating: 5)

    Avery is a very valuable person to Benjamin Franklin Plumbing. Extremely knowledgeable and personable and will give you honest advice every time. The bonus is that his quality of work is beyond compare.

  • Review 58 (2023-10-31 - Rating: 5)

    Avery is excellent! He came right away and fixed the problem. Very sociable and thorough

  • Review 59 (2022-12-22 - Rating: 5)

    Avery was extremely personable, professional and knowledgeable! Quickly and safety resolved issue until weather allows for permanent fix to outdoor faucet.

  • Review 60 (2024-07-15 - Rating: 5)

    Great job done by very experienced plumber, Very professional and courteous. Highly recommend Benjamin Franklin Plumbing. Avery is awesome!

  • Review 61 (2024-04-02 - Rating: 5)

    Avery replaced water pipes outside my house to my irrigation system. He was very thorough and informative. Avery was also very personable.

  • Review 62 (2023-07-24 - Rating: 5)

    Avery is very knowledgeable and informative. We see how he cares about our home and is helpful. Great job!!

  • Review 63 (2024-05-14 - Rating: 5)

    THANKS, Benjamin Franklin Plumbing, AVERY AND of course Elizabeth! Scott, we cannot thank your great companies enough!! Mostly for great and prompt service needs; replacement parts are explained and price estimates are given WITHOUT UNDUE pressures. Today Avery reminded us this heater is nearly 15 years old; but it’s in good shape; no leaks and i will send you an estimate; this is one we do handle and is very trustworthy; yours may last a few more: days; weeks; months and possibly years! You will have an idea of what the expenditure would run! Avery then noticed the HVAC and inquired: “ have you ever had the ductwork cleaned? I don’t see any dust here or on any vents; but if you’ve been here nearly 15 years, you might want to consider that!!”We highly recommend/ BOTH GREAT COMPANIES (McCarthy’s Heating and Air Conditioning and Ben Franklin Plumbing Servises, TO FRIENDS, Church and association members!! billybutler

  • Review 64 (2024-11-01 - Rating: 5)

    Mr Heath was very professional and knowledgeable about his work. I would recommend him to anyone who wants good service.

  • Review 65 (2022-08-19 - Rating: 5)

    Avery was great. Im a renter, not the property owner or bill payer.. but he was very personable, wanted to show me on the camera to help me understand what he was seeing/diagnosing. Super clean and polite, friendly. Would recommend absolutely!

  • Review 66 (2024-11-07 - Rating: 5)

    Avery was professional and handled our issue effectively.

  • Review 67 (2024-11-14 - Rating: 5)

    Thank You, Avery. It was a simple job he did for me, very personable.

  • Review 68 (2022-08-08 - Rating: 5)

    I had Avery come over and try to help with an issue weve had for awhile. He was very friendly even with my curious pets. He helped give an idea of what we are facing and a quote to fix it. He is definitely a 12/10 guy

  • Review 69 (2022-10-20 - Rating: 5)

    Avery was wonderful. Explained everything to me, before the repairs, and the back up plan after the repairs. Fast, efficient, and cleaned up when done. Another perfect experience with this company!

  • Review 70 (2022-12-14 - Rating: 5)

    Stephen was very professional. He was on time and diagnosed the problem. Explained what needed to be replaced. Went to truck just once to get all the tools he needed for the repair. This was nice since he didnt have to keep going back to his truck for another tool. He worked efficiently and was one his way in a short time. Would work with this crew again. Job well done.

  • Review 71 (2022-11-10 - Rating: 5)

    Avery and his helper done an awesome job on unclogging our kitchen sink. They were very personable, professional and knowledgeable. I will definitely use Benjamin Franklin Plumbing again and ask for Avery. Very well done job in a timely manner and left the kitchen sink cleaner than it was before they arrived! Keep up the great work!

  • Review 72 (2022-08-10 - Rating: 5)

    Avery is super nice and respectful. He assisted in what kitchen faucet I should get and the reason my previous one isn’t working properly. He’ll be installing it when I buy a new faucet.

  • Review 73 (2023-05-02 - Rating: 5)

    Your technician conducted whole house inspection on all of my plumbing fixtures, He was thorough and complete in his evaluation. He was very knowledgeable in his assessment. He was friendly, well spoken and is a very positive representative of this company.

  • Review 74 (2021-12-18 - Rating: 5)

    Avery and Ricardo were great! We had a toy flushed down the toilet by a 4 yo. The dispatcher was very nice and even called back to get us in a day early. The guys were clean and professional. They let us know how much it might cost before starting. Their equipment was clean and worked well too. Very nice experience. We will call them again if we have the need.

  • Review 75 (2019-11-14 - Rating: 5)

    Right after returning from a vacation I found that my Water Heaters pilot light would not stay lit. Water in my house was ice cold no matter how I twisted the knob. I requested assistance from Benjamin Franklin Plumbing after seeing that they had several good reviews on Google and, after they came out to repair my water heater, I too am happy with their service. Avery and Mike were professional, quick, and knowledgeable. I highly recommend their services.

  • Review 76 (2022-05-04 - Rating: 5)

    I am so grateful for Avery with Benjamin Franklin!!I broke my garbage disposal on my boyfriends birthday, (of course), by trying to clean it out with ice...it cleaned it really well, and then started leaking water out of the bottom! (Maybe not all hacks you see on the internet are worth it...) I called Benjamin Franklin, and they told me they could send someone out the same day!Avery was able to come over 30 minutes earlier than expected, and it only took him about 45 minutes to diagnose and fix my issue! He was super friendly and courteous, and even gave my nosy dogs some lovin. Plus, he fixed it before my boyfriend got home from work, so mums the word!It was just over two hours between panicked call and problem solved! I would 100% recommend Benjamin Franklin Plumbing and Avery for sure!!

  • Review 77 (2020-09-14 - Rating: 5)

    Wow! I’m blown away by how quick and easy this process was. I submitted a form on the website around 7:30, and by 8:15 I had an appointment scheduled and the tech, Mike was on his way. He was professional, friendly, quick and knowledgeable. My water heater was fixed within a couple of hours. I strongly recommend Benjamin Franklin Plumbing!

  • Review 78 (2021-03-17 - Rating: 5)

    Had Avery and mike out to clear my drains. They were professional and friendly and got the problem fixed in no time and gave me advice to keep it from happening again. And they were very nice to my dog even though she was very rude and barked at them a bunch when they got here.

  • Review 79 (2022-07-29 - Rating: 5)

    Avery was very friendly and professional. He asset the problem, quoted a price (not his fault its high), completed the mission.

  • Review 80 (2024-10-18 - Rating: 4)

    Avery H. With Benjamin Franklin Plumbing does great work! Very professional and friendly!

  • Review 81 (2020-01-08 - Rating: 5)

    Mark was the plumber who came out for our plumbing needs. There was plenty of work that needed to be done and we are satisfied with the service provided. He was friendly and willing to answer any question. He was a genuine good guy. The price was fair and it did not increase from what we were quoted.

  • Review 82 (2022-10-17 - Rating: 5)

    Avery and his helper were great! Got the washer hoses disconnected from the valve so our new washer can be installed tomorrow. Thumbs up!

  • Review 83 (2022-07-20 - Rating: 5)

    Called on Tuesday, came out on Wednesday, right on time. Fixed the issue quick. Avery was friendly, efficient, and just an overall nice guy. Have used Ben Franklin plumbing before, and will continue to use them.

  • Review 84 (2021-09-01 - Rating: 5)

    Avery arrived ahead of schedule and was professional and knowledgeable. He was able to fix the issue promptly and efficiently. Amazing customer service and I will continue to use Benjamin Franklin in the future.

  • Review 85 (2019-09-09 - Rating: 5)

    We got a prompt response to our questions and concerns. We set up an inspection time and they were prompt and on time. Mark Edwards provided excellent responses to our concerns and thoroughly explained what we were interested in doing. If you are looking for a company with multiple service packages I would certainly recommend you consider Benjamin Franklin Plumbing/McCarthy.

  • Review 86 (2020-05-22 - Rating: 5)

    Benjamin Franklin Plumbing has experienced technicians, up front pricing, & courteous service. As a member, I receive priority service, an annual home inspection, & discount. Mike replaced an old toilet that we discovered had a crack in the tank during the home inspection. I trust his knowledge & experience of what needs to be done. Mike keeps me informed throughout any project, so there are no surprises when the work is completed. Thank you for continued excellent service.

  • Review 87 (2023-12-26 - Rating: 5)

    Avery did a great job. He was on time, honest and friendly.

  • Review 88 (2021-11-12 - Rating: 5)

    First and foremost I want to compliment Avery Heath not only for the work he successfully completed but the customer centric demeanor he presented. We were experiencing a backed up line or 2 that required a rooter. He had to do it in two lines. Avery also removed the toilet to reseal at our request. He was kind, efficient and knew exactly what he was doing. We now can use the washer and dryer, shower abd toilet again. I would recommend Benjamin Franklin Plumbing to friends and neighbors because of Avery!! Thank you!

  • Review 89 (2021-07-28 - Rating: 5)

    Avery Heath did an great job clearing out our drain line. He was on time and got my project done quickly. Avery did an outstanding job explaining to me what was going to be done and also answered my questions in regards clearing the drain. I had a great experince and will continue to use Benjamin Franklin Plumbing for my plumbing needs.

  • Review 90 (2021-01-05 - Rating: 5)

    The technician was very good and did a great job. My only complaint is the cost of the installation. We supplied the toilet but it still cost over $400 to install. Next time we need to have a plumbing job completed we will inquire about the cost of the project before we hire out the job.

  • Review 91 (2024-01-16 - Rating: 5)

    Very professional and friendly - took time to explain things to me and answer any questions I had. Highly recommend!!! Awesome!!!

  • Review 92 (2019-12-30 - Rating: 5)

    I had some plumbing work done by this company the beginning of November. I later find out there was a leak, they came back out to fix it. I had to get the water damage repaired and tried for about 2 months to get recompense for. I attained John McCarthys email and the very next day I received a phone call from him. He immediately scheduled another plumber and showed up personally to my property to hand me a check for damages incurred. Another plumbing issue arose while he was there and his plumber fixed that as well, I didnt have to schedule another time.That type of integrity is rare in this increasingly online world. Personal pride and honor are values that Mr. McCarthy believes in as evident by his deed and word. He could have given the check to the plumber but he didnt. Even thou it was one of his childrens birthday, he sacrificed his time because it was that important. I understand things happen, Im writing a 5 star review because the owner of the company looked me in the eye, shook my hand, and made it right. Other businesses need to follow Mr. McCarthys example. I will continue to use Benjamin Franklin plumbing and recommend his plumbing and air conditioning services to others.

  • Review 93 (2020-02-05 - Rating: 5)

    Matt has been to my mothers home on 3 different occasions as assistant to Mark. Matt was able to find a difficult to diagnose water leak and they both took care of it. This last visit Mark came out with an unnamed assistant for a tub leak. They diagnosed the problem and capped off the faucet until the tile work could be completed. When I came back to the home 2 days later I found a lot of water in the basement coming from the capped off tub above. I was frustrated to say the least. I called and this time Mark came out with Matt. Mark indicated it was a bad joint done by the earlier assistant. At that time Matt asked if I had found anyone to repair the tile and I hadnt been able to find anyone to do the small job. He offered to take care of it. He came out after work, spent 4 hours repairing that and other holes Mark had made and my home is now buttoned up. I appreciate Matts willingness to do double duty and I am no longer frustrated.

  • Review 94 (2020-01-21 - Rating: 5)

    Mark, Matt, and Taylor were very professional and addressed all of our concerns. They explained the functions of each unit (HVAC, water heater) and provided us with options for future purchases. I cant thank them enough for all their help and getting our home back to normal. Great crew to work with!

  • Review 95 (2021-06-23 - Rating: 4)

    My experience was terrible at first. The first plumber that came out, Mark, was extremely unprofessional and very demeaning. He stood in the doorway yelling about topics, while passionate about; had my mother in a corner and frankly he had no business yelling at her. I will never allow Mark in my home again. Period. He also did an extremely poor job on the spigot replacement and left a gaping hole in my siding.I contacted the company via Facebook that evening and I was dispatched another gentleman the Gary next morning, Mike. Mike was very professional and got the job done as it should have been done the first time. I would recommend Mike to anyone. Great service.I never did receive a call from the GM as I was told I would. All in all, the job was completed properly.

  • Review 96 (2015-05-04 - Rating: 5)

    John came out to our house after having our Home Inspection done and was very thorough with what needed to be repaired. Not only did he take care of those items, but he gave us some good ideas for the home we are building. John was very customer focused and was able to balance the work he had to do and answering calls from other service pros.I will definitely use them again!

  • Review 97 (2021-07-08 - Rating: 5)

    Quick to respond and schedule services based on my urgent water heater issue. Great customer service that kept me informed of ETA, the technician name and picture well in advance of arrival. The service was also completed in a timely manner. Thank you!

  • Review 98 (2019-12-18 - Rating: 5)

    Matt and Mark came out to fix my toilet/plumbing issue. They were very nice and personable. They were quick to diagnose and fix the problem we were having. I will recommend them and Benjamin Franklin to my friends and family for sure!!

  • Review 99 (2019-11-23 - Rating: 5)

    Mark and Matt were very prompt. Matt explained everything and was very friendly. They installed a new hot water heater and did a great job. We are very thankful and happy with the job they did and with the company.

  • Review 100 (2021-06-11 - Rating: 5)

    Avery was who came to my home and he was very professional and explained things to me about my home plumbing that I was unaware about. He answered all my questions and his service was prompt. Thank you Avery.

  • Review 101 (2017-05-18 - Rating: 5)

    We called Benjamin Franklin Plumbing when our water heater pilot light would not stay lit. Joseph was here within 30 minutes and fixed our problem within 40 minutes. Not only was he fast but Joseph was extremely nice and helpful to us after hours. We will definitely call again if we need assistance.

  • Review 102 (2021-09-15 - Rating: 5)

    Our plumber Avery Heath was on time friendly clean and courteous, he pointed out the problem and repaired it in a timely fashion. How nice is it to know when you have a problem and you’re all stressed out, you can call Benjamin Franklin plumbing and have somebody come out and do exactly what they’re supposed to. He did the job well, quickly, and give us advice on how to avoid a reoccurrence. Good company pleasure to do business with.

  • Review 103 (2020-10-14 - Rating: 5)

    Mark was able to diagnose and explain our problem and fix it for us. He did offer us all the expensive options but also listened and gave us the lowest cost option, which we chose. McCarthy’s/Benjamin Franklin does a lot of upselling, but in the end, they will give you all the options and respect your choices. Mark is a knowledgeable professional and we appreciate that.

  • Review 104 (2020-01-24 - Rating: 5)

    Matt and Mark were the two servicemen who came to inspect our home. They were prompt, very courteous, slipped some plastic up over their shoes and went quickly on to business.They explained any answer to any question I might have had, and while we knew we were likely in the market for a new hot water heater they provided details for replacement without any sales pressure.We will very much ask for these two when we decide to move forward with the replacement. They took pictures of all of the water fixtures above as well as below and in any vanities.Nice to meet them.Dick Keiser

  • Review 105 (2021-09-17 - Rating: 5)

    My Husband and I both were very pleased with this company. They were very responsive to our questions and concerns. My husband after talking with them on the phone turn to me and comment on what a pleasant experience he had talking with the personnel at Benjamin Franklin Plumbing. The next day I also was very pleased with the plumber, John K. and his assistant with their prompt attention to our problem. They were courteous and efficient in doing their job. At completion of the work they thoroughly went over all instructions and answered any questions I had. My husband and I would highly recommend this company to anyone in the Omaha area. Great Job!

  • Review 106 (2020-01-06 - Rating: 5)

    Mark and Matt came out today to fix a pump for me. They were amazing and super freindly. Definitely have a new customer in me. Will totally recommend you guys to friends and family.

  • Review 107 (2018-06-05 - Rating: 5)

    I previously posted that I was dissatisfied with the cost of their service. My remarks were premature. After a short delay in a call back, Benjamin Franklin Plumbing agreed and refunded what I felt was the excessive portion of my bill. They seemed genuinely interested in my concern. They were courteous and professional.

  • Review 108 (2025-01-03 - Rating: 5)

    Avery performed whole-house plumbing inspection. Hes professional, courteous, knowledgeable, on time, clean, respectful. Thank you for the quality of the people you have on staff.

  • Review 109 (2021-02-26 - Rating: 5)

    I have had much frustration with plumbers lately. I called this Benjamin Franklin after another plumber did not show the day before when he said he would and did not answer his phone in the morning. Mark was out an hour after I made the call, was quick and professional. I will be using this company in the future and will refer everyone to them.

  • Review 110 (2021-08-24 - Rating: 5)

    Avery was punctual and the communication is always great. Benjamin Franklin Plumbing and McCarthy Heating and Air provide annual inspections for free to military. Their service is always spot on!

  • Review 111 (2020-01-17 - Rating: 5)

    Elizabeth answered my frantic call late on Thursday night and scheduled someone to be here first thing in the morning. Mark and Matt braved the snow to replace my broken water heater. They were very polite and patient when explaining my options and answering my questions. I will be using this business for all of my plumbing needs from now on. Thank you!!!

  • Review 112 (2023-12-19 - Rating: 5)

    Avery was great I would give him a 5 out of 5!

  • Review 113 (2019-10-18 - Rating: 5)

    Over the last two days, I have received excellent and prompt service for the installation of furnace and lighting of water heater. The technicians were very professional and courteous. I am very pleased with the service I received.

  • Review 114 (2022-07-14 - Rating: 5)

    Avery was prompt, friendly and got the job done! I was so happy to have my kitchen back in working condition. Thank you!!!

  • Review 115 (2021-04-22 - Rating: 5)

    Had our water heater flushed. Avery was very professional and is a super pleasant person. Did a great job.

  • Review 116 (2024-05-17 - Rating: 5)

    Avery did a wonderful job analyzing the problem and fixing it in a timely manner.

  • Review 117 (2022-06-06 - Rating: 5)

    We found Ricardo to be a perfect gentleman. He was able to diagnose the issue quickly. His repair was rapid as well and he was polite and conversational.

  • Review 118 (2019-10-26 - Rating: 5)

    We have used McCarthy 1 hour heating and AC and their Benjamin Moore team for plumbing work 2 x. The team members from both Companies do FANTASTIC WORK!! Adam N, Taylor M, Dylan L and Neal M and Matt Fdid unbelievable trouble shooting and work back in June, finding and fixing a major A/C ducting problem in the house while doing the Duct Seal process - it was undetected by visual looking because it was hidden, but they knew the volume change in the process wasn’t right and they explored, found and fixed! We had just bought the home and couldn’t understand the poor flow- so grateful for their professionalism and work at the house- they were beyond GREAT!! 👍😀🤗. The team also did an install on a new HVAC system - the previous system was horrible and poorly engineered! The new system has worked perfectly! Today we needed the main house valve replaced and under sink work on faucets - just like last time the team of Matt F and Mark V were super efficient, professional and knowledgeable— they did great work!! THIS IS THE BEST COMPANY EVER FOR AC / Heating and Plumbing!! 😄👏🏻👏🏻🌟🌟

  • Review 119 (2024-09-21 - Rating: 5)

    Very friendly and honest!

  • Review 120 (2024-03-15 - Rating: 5)

    Avery was very professional as he assisted with my hot water heater problem.

  • Review 121 (2022-04-13 - Rating: 5)

    He was very pleasant. HE EXPLAINED EVERYTHING he did. Our issue was difficult to figure out and he kept ruling out what could be cause until he found it. He deserves an A+ for a job well done.

  • Review 122 (2024-08-06 - Rating: 5)

    Avery was very efficient and professional! Thank you!

  • Review 123 (2021-05-01 - Rating: 5)

    Great install experience. Completed all services quickly and cleanly. If you haven’t had you ducts sealed using their services you are throwing away heating and cooling. Very satisfied.

  • Review 124 (2022-10-11 - Rating: 5)

    Outstanding work, honest and upfront with any price. They also gave our family a military discount of 10% off the bill. If you served in the service of proud of those that did, these are your people and USE THEM!

  • Review 125 (2023-04-26 - Rating: 4)

    Ive been using this company for years for numerous jobs. They are always professional and timely. A great company to have for your plumbing needs.

  • Review 126 (2017-09-09 - Rating: 5)

    Joseph was very service oriented and considered the least cost option too resolve my problem. I appreciated that he spent my money like it was his - carefully, and prudently. Knew what he was talking about.

  • Review 127 (2020-02-07 - Rating: 5)

    I had another plumber come out to fix a backed up sewer drain. When they cleaned out the pipe they claimed that I needed it replaced and that it would be about $10,000. I called Benjamin Franklin plumbing to come out and give me a second quote. They had me watch the camera footage and showed me that the other plumber was completely trying to sell me something I didnt need. They showed me my pipes had two tiny little cracks on like the other planner claimed that I had to giant brakes that were going to collapse. I valued the plumber named Mark who came out and gave me his honest opinion and gave me some other solutions to prevent further issues with my sewer pipe.

  • Review 128 (2024-01-26 - Rating: 5)

    Avery was great. He got right to the problem and fixed it.

  • Review 129 (2021-07-28 - Rating: 5)

    Came home after a long vacation to find my washer drain was plugged and now I had water all over my laundry room. I called to see when they could get someone out and they had a tech here within an hour and fixed by the afternoon! Nothing but great experiences every time

  • Review 130 (2024-10-22 - Rating: 5)

    Avery is a true pro.

  • Review 131 (2019-11-14 - Rating: 5)

    Matt & Mark were awesome. Both guys were very friendly and very informative about all that I needed ti have done. Thanks for being a great company and having caring employees.

  • Review 132 (2022-12-23 - Rating: 5)

    Stephen was very knowledgeable and honest about the needs of the drain cleaning. He came on the coldest day of the year. Thanks Stephen and Benjamin Plumbing

  • Review 133 (2019-07-14 - Rating: 5)

    I had 2 plumbers come out from the same company and they pretty much just unclogged the toilet, without even attempting to get to the bottom of what had been going on for the past several months. different drains and toilets constantly clogging up. I didnt find out it was the main line and roots from our trees that were blocking the main passage, until I called Benjamin Franklin. They sent out Mark and Avery who got to the root of the problem 😂😂 they were professional and not only listened but asked questions to troubleshoot the problem. They came out about 4 months ago and not a single clog since. Id also like to mention that due to the other plumbers NOT getting to bottom of our issue, it cost me a few thousand dollars to replace carpet and the dry wall between the bathroom and living area in my basement. I highly recommend this company, they take pride in their work.

  • Review 134 (2024-06-12 - Rating: 5)

    Did a great job and very helpful tips for bathroom plumbing job.

  • Review 135 (2022-12-12 - Rating: 5)

    Professional. Friendly, went over all pipes toilets, showers ,water heater , washer , sinks, inspected pipes did a great job Stephen Brown was technician he was excellent

  • Review 136 (2021-04-08 - Rating: 5)

    The plumber was able to arrive within a few hours of placing the call. He was polite, and got the job done. Im so happy to have a functional toilet!

  • Review 137 (2024-07-12 - Rating: 5)

    Prompt, very friendly, very knowledgeable.

  • Review 138 (2021-12-28 - Rating: 5)

    Quick and easy fix to hot water heater. Heat sensor popped. Wasn’t sure why. Popped in relit pilot. All good. Also recommended a couple plumbings upgrades WAY cheaper than other estimate I received in past.

  • Review 139 (2019-09-23 - Rating: 5)

    Mark and Matt did a wonderful job. Prompt, courteous, and cleaned up after the job. I would recommend them to friends and family.

  • Review 140 (2020-12-28 - Rating: 5)

    They came on time and were friendly and professional. They fixed the water heater quickly and quoted us a price for a new one. They were super helpful!

  • Review 141 (2024-08-05 - Rating: 5)

    Avery did a great job installing new toilet and cleaning up afterwards. A++

  • Review 142 (2023-07-24 - Rating: 5)

    Avery was great, detailed and happy to answer all my questions.Thanks

  • Review 143 (2024-04-26 - Rating: 5)

    Good service. Answered my questions. Explained warranty.

  • Review 144 (2022-05-18 - Rating: 5)

    They guys came out and was very professional, very polite and knowledgeable about the job they were doing on my drain. They left me with no worries and I even signed up for there Ben Franklin membership cause i only want then in my home.

  • Review 145 (2024-12-17 - Rating: 5)

    Service was friendly & professional

  • Review 146 (2017-09-03 - Rating: 5)

    Joe was on time & quickly assessed the situation to determine where the leak was. He got the problem taken care of quickly. I will ask for him again when I need a plumber.

  • Review 147 (2013-08-30 - Rating: 5)

    Ive had Banjamin Franklin over multiple times for plumbing issues. We have an older house we decided to fix the issues one at a time. The plumbers were always helpful and very knowledgable! We will need a new water heater soon and I know who Im going to call!

  • Review 148 (2021-08-16 - Rating: 5)

    Mark was awesome. Definitely will request him next time. The added plus was he was easy on the eyes.

  • Review 149 (2024-05-21 - Rating: 5)

    Mark was great and fixed both toilets in record time and the price was very reasonable. Would definitely ask for him again!!!

  • Review 150 (2019-07-15 - Rating: 5)

    Had a few repairs done by them, a great company! The guys who were on my job were all very professional and very knowledgeable! I will recommend to everyone I know!

  • Review 151 (2020-02-26 - Rating: 5)

    Mark and Matthew were on time and did a thorough job of inspecting my water heater and all water lines. They were knowledgeable and efficient.

  • Review 152 (2024-05-22 - Rating: 5)

    Avery was wonderful to work with - friendly, thorough and explained / showed us everything we needed to know!

  • Review 153 (2023-10-11 - Rating: 5)

    Avery was great and the work was high quality

  • Review 154 (2022-03-02 - Rating: 5)

    Mark just left, real nice guy, did a great job, new thermocouple, I have got water again, thank you....

  • Review 155 (2023-08-07 - Rating: 5)

    I am very happy with the service I received for a clogged drain. I will definitely us Ben Franklin Plumbing in the future.

  • Review 156 (2020-01-13 - Rating: 5)

    They showed up on time. They were professional, friendly, and completed the job quickly! I’d call them again! Great work!!

  • Review 157 (2021-04-08 - Rating: 5)

    Mark was professional, he figured out the problem right away and took care of it. Great price as well. Thank you Mark!☺

  • Review 158 (2021-10-28 - Rating: 5)

    Mark was very responsive to my call. He was quick, professional and very kind.

  • Review 159 (2022-08-03 - Rating: 5)

    Avery did excellent job of diagnosis on the water heater.

  • Review 160 (2020-12-04 - Rating: 5)

    Mark did a great job. I appreciate his patience in dealing with the manufacturer on my behalf.

  • Review 161 (2021-07-21 - Rating: 5)

    Mike was very professional, took care of my concern s and helpful information I would like to thank the staff at Benjamin Franklin Plumbing for the fast and friendly service.

  • Review 162 (2023-01-25 - Rating: 5)

    Avery was very thorough, clean and friendly. Very professional.

  • Review 163 (2022-03-08 - Rating: 5)

    Avery solved our water pressure very quickly. Very polite and informative.

  • Review 164 (2023-02-21 - Rating: 5)

    Avery was fantastic! Great job! Nice guy!

  • Review 165 (2024-05-02 - Rating: 5)

    Avery was very knowledgeable and helpful!

  • Review 166 (2019-03-13 - Rating: 5)

    Mark Edwards and BFP not only responded in a timely fashion they had my sink and toilet repaired quickly at a fair price.

  • Review 167 (2023-08-18 - Rating: 5)

    Thank you Avery! You did a great and thorough job.

  • Review 168 (2022-07-07 - Rating: 5)

    Mark was great, got the job done in no time!

  • Review 169 (2019-10-22 - Rating: 5)

    Matt and mark came out they were excellent I would highly recommend them they got the job done very professional And clean up After themselves They deserve a raise

  • Review 170 (2024-01-08 - Rating: 5)

    Avery is an amazing technician. He is professional and personable. He was efficient and left not one mess.

  • Review 171 (2022-04-15 - Rating: 5)

    W/H and overall system review. Well done! Notes items with necessary follow up.

  • Review 172 (2020-11-18 - Rating: 5)

    Courteous, informative, prompt, and offered multiple solutions.Select Ben-Franklin without concern and you will be satisfied with the service!

  • Review 173 (2023-08-14 - Rating: 5)

    Completed his tasks with good cheer. Very skilled.

  • Review 174 (2024-03-15 - Rating: 5)

    Avery, Was very friendly and professional. He reviewed our concerns and provided several options.

  • Review 175 (2022-08-23 - Rating: 5)

    I have so much to fix, but these guys have always been professional, personable and knowledgeable!

  • Review 176 (2021-10-06 - Rating: 5)

    Repaired and replaced the sump pump in less than 30 minutes!

  • Review 177 (2023-11-06 - Rating: 5)

    Avery was very personable. He did what he could regarding our plumbing issue. Referred us to another source for completion of our issue.Thank you

  • Review 178 (2021-08-31 - Rating: 5)

    Mark was quick and to the point. He knew what he was doing and did a great job.

  • Review 179 (2020-12-03 - Rating: 5)

    Mike and Avery were extremely professional and easy to work with.

  • Review 180 (2024-04-11 - Rating: 5)

    Avery was super friendly and very professional, as always. Thanks Avery!

  • Review 181 (2023-11-03 - Rating: 5)

    Always very kind. Knowledgeable about their business

  • Review 182 (2023-05-10 - Rating: 5)

    Our technician, Avery, was awesome!

  • Review 183 (2020-01-06 - Rating: 5)

    The men were very professional- fixed my problem and did not overcharge me. Best experience I’ve ever had

  • Review 184 (2023-01-24 - Rating: 5)

    Brent diagnosed the problem and had my heat fixed super quick!

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