Roto-Rooter Plumbing & Water Cleanup

Located in Dallas, Texas

Address: 1412 Main St Ste 620, Dallas, TX 75202, United States

Phone: +1 972-822-2200

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
Matthew arrived quickly on Christmas night to unclog my kitchen sink. He took great care with my home and was very professional. He was done in about 30 mins and cleaned up the area before he left. I was very happy with this service.

Review 2 (2024-12-01 - Rating: 5)
The service was very high-quality. Jessie , the service tech was very Professional.His work was very detailed and he left the property just the way he found it. He cleaned out our sewer line. Could not ask for a better job.A true professional.I can’t say enough good things about this company. - Timely, Reasonably priced.very good customer service and follow up.John

Review 3 (2024-10-17 - Rating: 5)
Roto Rooter did a great job at fixing my sewer leak. Matthew did a great job of explaining everything to me every step of the way. Definitely a five star rating. Thank you!

Review 4 (2024-11-28 - Rating: 5)
Roti Rooter is FANTASTIC. Drew was our technician today, and he was truly a gift to work with. He came out to us to fix a major water leak on Thanksgiving Day, and brought a positive attitude, efficiency, and competence. He was all done in a couple of hours and did a perfect job of a really complex job. We can’t thank him enough!

Review 5 (2024-12-27 - Rating: 5)
Excellent service and that too late night on Christmas when we really needed emergency plumbing service because of house guests. Matthew the plumber was very courteous and professional and took the time to explain the problem and solution and got the problem taken care of quickly, which was a problem that actually required a plumber and I could not have taken care of myself.

Review 6 (2025-01-01 - Rating: 5)
Tech Juan Z did an outstanding job and had great communication skills. He explained everything to me in great detail so there would be no misunderstanding.

Review 7 (2024-09-19 - Rating: 5)
Matthew was amazing explained everything in detail , gave me worse case senerio and also did everything he could to get our drain unclogged! He was able to do it and had so much valuable information for us as far as clean up and what to expect during certain situations . The entire team was great! They worked with me mind you it is 10:30 at night! Not only did they fix my problem , the did it with the most outstanding customer service and kindness. These guys rock ! Thank you Matthew and Jorge and the rest of your crew I wish I knew their names , but you can’t go wrong with these guys! Thanks Again ! YOU ARE APPRECIATED!

Review 8 (2024-10-17 - Rating: 5)
I cannot say enough positive things about Matthew. He was extremely friendly, professional and explained the process. We requested help at a late hour but he was as friendly as can be. We would definitely recommend this company. If you get Matthew, you’re in good hands!

Review 9 (2024-09-21 - Rating: 5)
We had an emergency and needed same day service. Matthew was in our home in less than two hours and was thorough, detailed and professional. He took a load off of a stressful situation and took the time to explain the best solution for our problem. Having a warranty back up the work is also a huge plus. We are grateful for having Matthew come out and take care of our plumbing needs when he did and will go through this company again in the future if needed. Everything was explained in detail from begining to end and felt very upfront and honest. Thanks again Matthew!

Review 10 (2024-10-04 - Rating: 5)
Scheduled an appointment using Roto-Rooter’s online link. The process was very easy. I received a call and text about 30 minutes before the plumber arrived, which was very helpful.The plumber Matthew was polite and very professional. He had read over the notes about our toilet issue that I had included in the online link and he asked a few questions before testing the toilet. After looking at things he told us what he suspected was wrong and the solution and then quoted a fair price. We agreed and watched as he fixed it. Matthew carefully explained what he was doing and how we could avoid problems in the future. Very appreciated!We will use Roto-Rooter and Matthew in the future for any plumbing repairs or service we may need. Thank you!

Review 11 (2024-08-28 - Rating: 5)
Roto-Rooter sent Jake WITHIN THE HOUR!!! We only paid what we needed. We were so grateful and impressed by the work. Jake was very thorough and explained problem. He was very professional, knowledgeable, and an all-around nice guy.

Review 12 (2024-11-15 - Rating: 5)
I woke up to a terrible back up in my shower due to a clog in my toilet line. After trying to DIY to no success, I called Rotorooter at 7a and they had someone at my house by 8:45a.Matthew was so thorough and was able to fix the issue. He walked me through the issue step by step and kept me up to date with what he found. Even though the issue was in my toilet line, he double checked the main line, where he found BRICKS lodged there, which could have caused issues in the future, but were able to correct on the spot. The flat fee also includes a camera inspection and a 6 months warranty. I highly recommend this company.

Review 13 (2024-11-30 - Rating: 5)
We had a plumbing issue on Thanksgiving and had family coming in a few hours. Matthew and Jason were so helpful and didn’t give up on fixing our issue. They did a great job and managed to save the day.

Review 14 (2024-08-27 - Rating: 5)
Steven got to our home quickly, provided helpful information and thoroughly answered all our questions. He did a great job cleaning out our drain and I appreciated his work to clean up the area after he was finished. Definitely recommend.

Review 15 (2024-08-18 - Rating: 5)
Mike was fantastic. Came on a late Saturday evening and stayed until well after 9pm.Appreciate that Roto Rooter made the service call on a late weekend evening when surprisingly many other options were not available. A life saver!

Review 16 (2024-06-21 - Rating: 5)
Great response and communication. Set appointment online, called/text 30 mins out was prompt arriving early within window. Steven was professional and courteous, explaining each step of the process. Other pros came in as the job became a bit complicated but Steven was there throughout to keep us at ease and update us. Great experience, will recommend to others as well as continue to use them for our needs.

Review 17 (2024-06-25 - Rating: 5)
We are very grateful that Mathew was able to unclog the upstairs bathroom sink for us in a cost effective and timely manner. It is wonderful to be able to use the sinks again! Mathew is very knowledgeable about plumbing and extremely patient in answering all our questions. Thank you so much for the great work, Mathew!The next day, there was a small leak from the job previously, super Mario came in, identified the issue quickly and saved the day, thank you so much Mario! I understand small leak happens with complex plumbing job, am very grateful that super Mario could come by very quickly and took care of it for me. Now everything is perfect! Thank you so much to the Roto-Rooter super team!

Review 18 (2024-06-21 - Rating: 5)
Mike arrived on time, he was friendly and professional. He explained how repairs were assessed with full transparency on costs. Dispite the extensive nature of the repairs, all work was competently completed within the quoted time frame. The finished results meet/exceed my elevated expectations. Highly recommend for your pumping needs.

Review 19 (2024-12-02 - Rating: 5)
The insulation of a new toilet was wonderful. My 1954 tile floor was not damaged in any way. Great job!

Review 20 (2024-09-09 - Rating: 5)
Mathew was so professional and such an easy guy to work with. Even though it was a late night call, he was super cautious and as noiseless as can be. Ill rate him an all round excellent worker!! 👍Hence forth, Roto is the go-to-name for all my plumbing needs. Ive been fleeced in the past by plumbers but it was so peaceful and reassuring to work with Roto. I will recommend Roto to all my friends in the neighborhood. Thanks again Roto.

Review 21 (2024-08-25 - Rating: 5)
We had a clogged sink, which we tried to unclog ourselves. We just didnt have the right equipment. Steve unclogged the pipes and cleaned up the work area after he was done. It was pricey but worth the peace of mind. I would use them again if necessary.

Review 22 (2024-08-17 - Rating: 5)
Roto rooter sent a professional named Mike Sweazy to look at my line. He listened to our description of the problem and then right to work. He repaired the issue within a half hour and made sure the line was clear. Refreshing to know there are honest professionals with the customer’s interest in mind. Thanks Mike.

Review 23 (2024-08-26 - Rating: 5)
First time needing plumbing service. Steve did a FANTASTIC job and he made it look so easy but problem is 100% fixed. Requested in the early morning, they came in around 9am sharp and fixed everything for me. Thanks Steve!

Review 24 (2024-07-03 - Rating: 5)
I had service performed on some seriously clogged drains in my automobile dealership wash bays. A technician arrived within an hour of my call. He completed the work within an hour and a half and helped clean up the mess caused by the blockage. First class service by a first class technician.

Review 25 (2023-03-25 - Rating: 4)
Their team was professional and timely, and they were able to resolve my problem on the same day that I called to make an appointment. However, I must mention that the cost of their service was a bit higher，the hourly rate for diagnosis was $369 instead of the advertised $99 on their website. Additionally, I was charged $950 for a simple T-joint replacement. I would advise anyone considering their services to be aware of the potential costs involved and to clarify any pricing discrepancies before proceeding with the work.

Review 26 (2024-06-22 - Rating: 5)
We had a pipe leaking from our water heater and used Roto Router. Jesse and Chase were great! They arrived quickly, found the issue and were quick to fix the pipe. They took the time to explain their process and their findings as well as recommendations. We would call them for any plumbing issue.

Review 27 (2024-10-31 - Rating: 5)
Matthew is very knowledgeable and a great help. He fixed my issue in no time! Excellent customer service!

Review 28 (2024-08-31 - Rating: 5)
Matthew came out after hours and took good care of my parents town home, where the toilet backed up.He worked with us and massaged the price to help get it down as they are Seniors and Retired Military, with his Mamagers Approval to do do. He was clean and worked quickly, my only suggestion would be to bring your paperwork in with you at night so you aren’t back & forth into someone’s home.

Review 29 (2024-06-23 - Rating: 5)
Jesse and Chase went above and beyond on a Saturday to replace our water heater at a moments notice. They were knowledgeable, thorough and friendly. I feel confident in their work and will use them in the future! Highly recommend.

Review 30 (2024-12-12 - Rating: 5)
Matt was prompt, even though it was late night, investigated and explained the issue and went quickly to fix it. Well done!

Review 31 (2024-09-24 - Rating: 5)
Steve came out the day before Thanksgiving on a last minute call and fixed a nasty backed up drain very quickly. No extra charge for same day service and a job well done!

Review 32 (2024-08-21 - Rating: 5)
Very helpful service. The problem was diagnosed quickly and options given on how to fix the blocked drain problem.I would definitely use them again in the future

Review 33 (2024-08-19 - Rating: 5)
They came out, fixed my clog, and everything is fine now. Polite, on time, and gave me a cost up front that didnt change.

Review 34 (2023-12-21 - Rating: 5)
We scheduled a drain cleaning service, Steven came here on time and fixed the problem. He was amazing! Everything went smoothly, he explained how he’d approach the issue and the difference between the prices prior, and fixed everything within 30 minutes. Definitely would use the service again if needed!

Review 35 (2024-05-02 - Rating: 5)
Matthew provided fantastic service! Had a kitchen sink drain clogged deep in the walls.He cleaned the clogs right out and gave us tips on preventing the same issue from happening again.Definitely very happy with the service.

Review 36 (2024-12-20 - Rating: 5)
Jesse was very punctual, polite and thorough. Highly recommend.

Review 37 (2024-12-27 - Rating: 5)
Steven was our saving grace on Christmas Day when our plumping started to back up! He got here within 45 minutes and solved the problem quickly. He was so kind and explained everything in a way we understood. Thank you, Steven!!!

Review 38 (2023-12-07 - Rating: 5)
Kelvin was absolutely amazing! Extremely professional, quick and efficient. This person went the extra mile to make sure my plumbing issue was fixed. I appreciate all your hard work today. Highly recommended!!!

Review 39 (2023-11-15 - Rating: 5)
Always the best service! I put in a request at almost midnight (non-emergency, but they have emergency services available too!) and Steve was here early the next morning! He fixed the job quickly, gave great recommendations on how to mitigate it for next time, and even gave us the exact product we need for the next year to mitigate any further problems! George even reached out about water mitigation and mold services proactively! Great company, highly recommend!

Review 40 (2024-08-25 - Rating: 5)
Kenneth was professional and very knowledgeable. Appreciated all his help with a clogged sewer pipe on a Sunday!

Review 41 (2023-12-21 - Rating: 5)
Great service Matthew Duran was very helpful and quick! Not to mention they can come out later in the day when I got off of work rather than having to make time off from work for it. This makes it super convenient. I definitely recommend their service.

Review 42 (2023-11-23 - Rating: 5)
Matthew was great! I called roto to fix a serious toilet pipe issue and Matt was able to come by that same day to fix the problem. It was very nice to find out that Matt/roto-rooter dont charge for their service if they cant fix the problem. Luckily he was able to solve our issue quickly and the price was very reasonable! Thanks again Matt!

Review 43 (2024-01-13 - Rating: 5)
Matthew was just great!! He showed up at an odd hour (which I really, really appreciated!!) - and was very thorough in his investigation of the problem at hand - making sure my pipes were thoroughly unplugged and cleaned out before he left.Matthew was a really great guy to work with!! Much thanks to Matthew!!!

Review 44 (2023-11-22 - Rating: 5)
Steven was at my door within an hour of me placing a service call. These guys are pros, finished the job quickly, and brought other future potential issues to my attention. Super professional and friendly, highly recommend!

Review 45 (2023-11-09 - Rating: 5)
Field Supervisor Christian and Jesse are both an asset to Roto Rooter. Both guys show incredible knowledge of their craft and extreme professionalism with their ability to thoroughly explain the process/procedure to their customers to ensure confidence within the customer. My girlfriend and I felt like we had a real human experience working with these guys rather than just an employee working for a paycheck. Theyre incredibly passionate within their endeavors and it shows in the quality of work and customer service they both provide. Christian was very communicative throughout the entire process and delivers a sense of trust. I could tell from first impression hes an honest and trustworthy guy. He has certainly worked diligently for his promotion. I will certainly recommend them two and this company to my real estate clients. Rachel & I were very pleased overall. Give these guys a bonus!

Review 46 (2024-06-14 - Rating: 5)
Drew Herring installed a new pedestal sink for us. He worked really hard, did a perfect job and maintained an upbeat demeanor. Id want him to do future work for us.

Review 47 (2024-12-14 - Rating: 5)
Thank you so much Mathew Duran for try your best and helping us today.

Review 48 (2023-11-09 - Rating: 5)
Joshua and Sergio responded within a couple of hours of our emergency call. They took time and extreme care to fix the issue. Making multiple attempts to ensure all was secure and done completely and correctly. I was impressed with the company because of the work of these two skilled tradesmen.

Review 49 (2024-08-21 - Rating: 5)
Steve was professional and timely with the clean out. I would use Roto Rooter Dallas again.

Review 50 (2023-08-23 - Rating: 5)
What a life saver. Ive never needed a plumber but have heard the horror stories so I was skeptical. Our main line was blocked and I tried every home remedy on the internet, nothing worked so after 2 days, we were desperate. I called at 4:30 pm they were here by 5:30 pm, accessed the issue, told me how much it would be and had it done in an hour! Thank you so much to the company and tech Joshua #0339 ❤️(I didn’t get the camera guys name but him too)

Review 51 (2024-05-06 - Rating: 5)
Gary was great. Showed up, assessed the situation & resolved it in no time. Will definitely keep this number on file for future work. Recommend to others!

Review 52 (2023-08-01 - Rating: 5)
Steve did an amazing job. Took the time to explain what he was doing and helped diagnose the issue. Made quick work of the stoppage and stayed to ensure that all was working and draining as it should! Very much appreciated and highly recommend Steve and his company.

Review 53 (2024-01-02 - Rating: 5)
Mario was very nice and professional. He answered all my questions. I had to give him a extension cord to help run his machine. The clog gone in just minutes. We had a coupon to.

Review 54 (2023-12-23 - Rating: 5)
Mike was AWESOME. Diagnosed the issue quickly, found a secondary leak, addressed & fixed BOTH like the pro he is! This all happened on Christmas weekend and I’m thankful for Mike, Jorge, & the entire Roto-Rooter team. 👍🏻🙏🏻🎄🎅🏻👊🏻

Review 55 (2024-01-01 - Rating: 5)
Steven was very professional and explained everything to me and then answered all of my questions which is vital when you have to spend hundreds maybe thousands of dollars on a fix. You have a good one, don’t let him go! I just need to find a way to charge my tree in the yard for this one Maybe cut it down and sell it as firewood.😉

Review 56 (2023-12-11 - Rating: 5)
Eric did an outstanding job in fixing our stopped up drain in the kitchen sink. He represented Roto Rooter and himself extremely well! He was very professional, effective, and efficient in fixing our problem, and he was very pleasant and helpful to deal with on a personal level. Should we need Roto Rooter’s services again, we would welcome having Eric help us!

Review 57 (2024-01-03 - Rating: 5)
Our technician (Kelvin) got here at the very beginning of the arrival window, explained everything as he went along, and made sure the problem was resolved completely before he left. The topper to the whole experience was that he was so nice, informative, and forthcoming with advice that will help us in the future.

Review 58 (2023-11-15 - Rating: 5)
Roto Rooter got someone out within 48 hours of our web inquiry. He charged us a modest diagnostic fee to auger the drain and let us know that our problem was just an old toilet. Quick, painless, and very affordable.

Review 59 (2023-04-04 - Rating: 5)
Mario was great! Very thorough and got to us quickly the day that we called with our issue. Saved us from having to get a new disposal because he worked to repair the one we had. Would definitely recommend!

Review 60 (2023-12-24 - Rating: 5)
Nicholas is very efficient and was able to save us on Eve at the last minute. He was very prompt and professional, we will definitely use him and his company again 8n the future.

Review 61 (2023-12-24 - Rating: 5)
Johnathan came in clutch with his service on Christmas Eve. He was very personable and knowledgeable about the plumbing services. He was in and out in about 30 mins. We appreciate his service and would highly recommend.

Review 62 (2024-10-16 - Rating: 5)
Matthew Duran was highly professional and a pleasure to interact with.

Review 63 (2024-11-08 - Rating: 5)
Fast, quick, and nice guy. Will use them again if I ever need it.

Review 64 (2024-05-05 - Rating: 5)
Steve came out on a Sunday and handled the issue in our drain. He was super friendly and professional! Will call again!

Review 65 (2023-12-31 - Rating: 5)
I wasn’t sure what to expect when calling Roto Rooter my first time after finding my toilet was leaking into my bathtubs. It was an unpleasant catastrophe that I would have no clue how to handle. I didn’t have to try, thanks to their technician, Jonathan, and their cameraman (for the pipe), Cody. Jonathan hung in with me for hours until it was concluded that the City’s sewage line has a clog causing my issue and it seeped into my front and back yards. I would have been lost and in hysterics in sewage without Jonathan’s calm and kind demeanor and I will be forever grateful to him. He also translated for me to my neighbor, who was also affected by the clog and is worse off than me. Jonathan was thorough, explained everything to me and didn’t leave me in confusion. I’d give ten stars if I could!!!!!

Review 66 (2023-11-22 - Rating: 5)
Mario was fantastic. I called at 4pm the day before Thanksgiving with a clogged kitchen sink. He Got here quickly and got me fixed. Very polite and courteous. Thank you Super Mario!!!

Review 67 (2024-01-26 - Rating: 5)
We were not getting hot water. I called RR and a tech was at my house within 2 hours. He guessed the problem, fixed it and we were taken care of in 30 minutes. This is a happy customer.

Review 68 (2023-08-17 - Rating: 5)
Robert was very helpful. Came by for a detached undermounted sink and although it was a unique issue that they don’t usually handle he was able to get the right materials and fix it. Even added an additional support for future stability. Also helped with a loose faucet on the kitchen sink which was an add to the original scope.

Review 69 (2024-11-07 - Rating: 5)
Matthew came out and was very helpful and polite throughout the entire visit. He thoroughly cleaned out our plumbing and made sure to properly explain the process and how it could alleviate our problem. My wife and I couldnt be happier with the service provided.

Review 70 (2022-11-18 - Rating: 5)
Erik was great and very professional. I put in a request for service around 11:45 and he was here by 1:00. There was no problem for him to use the only clean out port we had and did a very thorough cleaning of the line. Everything seems to be working fine now!

Review 71 (2023-12-01 - Rating: 5)
I called Roto-Rooter Plumbing due to a clogged washer drain pipe & slow draining kitchen drain pipe. Steven arrived within about 1 hour from the time I called. He was very professional was able to roto rooter the drain pipes. Both pipes are now draining normally. Thankyou so much for your great service. I highly recommend Roto Rooter.

Review 72 (2024-01-03 - Rating: 5)
Online scheduling is super easy. A Dispatcher called 30 minutes prior to Technicians arrival and within the 2 hour window. Steve was courteous and efficient.

Review 73 (2023-05-15 - Rating: 5)
Roto-Rooter and Erik were great. I called on Mothers Day late afternoon and he was at my house within an hour. He gave me 2 options, I chose the lesser-priced but we ended up having to go with the 2nd option anyway. I appreciated that Erik gave such great service on Mothers Day Sunday. My son will pay me back for what I spent!

Review 74 (2023-12-30 - Rating: 5)
Little did I know what a stellar and outstanding Roto-Rooter would be! We had a pipe leak in our ceiling the weekend of Christmas Eve and Roto-Rooter sent out Tony to fix the problem CHRISTMAS MORNING! Who does that? Rotor-Rooter does! With the problem fixed and working better than ever thanks to Tony, Jorge came out the next day to assess the damage. Jorges transparency was very welcomed as we determined there wasnt enough damage to get Roto-Rooter involved with the restoration. I praise employees like Jorge who go out of their way to save a customer money, because of that I will remember Roto-Rooter in the future and spread the good word of their services.

Review 75 (2023-11-30 - Rating: 5)
We ha a plumbing emergency today & called Roto-Rooter to fix it...Steven arrived within 40 minutes after my call & fixed the issue very quickly! Were back in business! TU Steven! :)

Review 76 (2024-05-02 - Rating: 5)
Had to give kudos to Sergio for his professionalism and knowledge getting my problem fixed. Definitely an excellent employee that should be recognized.

Review 77 (2023-11-19 - Rating: 5)
Erik and Jason were the greatest Erik got us going again and Jason found roots in our line and promptly got us sch for repairs on 11/22 had abit of sticker shock but it has to be done Thank you both for your professionalism and making this as painless as possible if I could rate you both 10 ✨ I would

Review 78 (2022-10-28 - Rating: 5)
They came to my house today as a follow-up service to a drain cleaning a couple of months ago. There is a warranty included with the service, so todays visit was free.Robert, the plumber who was sent to our house, immediately identified additional issues that were still occurring. He quickly resolved these issues, confirmed that they were fully and completely resolved, and then explained them to me. The drain is now functioning like new, and the additional information he provided to me will allow me to perform better ongoing maintenance on it myself as well.Everything didnt work out perfectly the first time when they came out, but they have proven to be a trustworthy company that has followed through on their commitment to providing quality service.

Review 79 (2023-11-24 - Rating: 5)
Erik was great! He went above and beyond what was expected to resolve my plumbing issues.He explained to me everything that had to be done. I m really thankful for his service.😊

Review 80 (2023-11-08 - Rating: 5)
Matthew and Cole were very professional, thorough, and they explained the process of their services better than any company that we have ever used (We have used many companies for this problem). Thank you for your professionalism and expertise!

Review 81 (2024-05-06 - Rating: 5)
I had badly blocked sewer lines post construction that were not easy to clear. I was fortunate to have a great experience with the technician who was extremely polite, thorough and professional.

Review 82 (2022-08-23 - Rating: 5)
The Dispatch called me soon after my initial call and apologized, first, that the team was booked the day of my call and provide useful advice to mitigate the issue until his team could arrive. He scheduled my appointment as soon as possible knowing the urgency of the issue.The service professional was experienced and knew exactly what he was doing. The work was performed with quality, neatness, and timeliness. I was treated as a valued customer and with sincerity for the urgency. I will be calling Roto-Rooter for any future plumbing service.

Review 83 (2023-03-04 - Rating: 5)
Andres and CB were amazing! Fast service and even brought to my attention things I wouldn’t have seen or known about otherwise! Everything happened so fast can’t even believe it. Highly recommend especially if you get these two on your call.

Review 84 (2024-01-26 - Rating: 5)
The technician was friendly helpful and knowledgeable. He fixed the problem right away. Would recommend this service to my family and friends. Excellent customer service.

Review 85 (2023-07-28 - Rating: 5)
Washing machine drain overflowed Thursday afternoon; Roto-Rooter came Friday morning. Justin did great work clearing the clog, and called for his supervisor to verify the work. With an older house that has been renovated a few times, you never know what you’ll find. I’m confident that the problem is fixed, and if it recurs in the next six months they’ll come back out and fix it for free.Fair notice: I get $100 discount for posting this review, but I would have posted it anyway.I was skeptical of the big companies, but not any more. They are my go-to plumbers from now on.

Review 86 (2022-04-06 - Rating: 5)
LaVonte W was absolutely awesome!I called at 4:30pm and showed up at my house within 30 minutes. He knew exactly what needed to be done, explained it to me and got started cleaning the backup in main pipe. He was quick and efficient. Very professional and all around nice guy. Easy to talk to. I would highly recommend

Review 87 (2023-11-24 - Rating: 5)
Steven provided service to clear my main line; he was prompt, courteous and thorough when clearing the clog. Service includes a video of my main sewer line to identify what caused the clog, and if further repairs are needed.

Review 88 (2022-11-19 - Rating: 5)
Norris was prompt and professional, he entertained us with conversation while he repaired the plugged up drain line. He was very knowledgeable and shared information about our system with us so we could better understand the situation. He was a joy to have come out and work here and his abilities were standards for doing a great job are second to none! I hate to say it but we will be looking forward to the next time something goes wrong with out plumbing just to have the chance to be provided with such good service again as its to often these days you dont get good service for the money you pay and i was very pleased to pay this and get the fantastic service we just received. Thank your Norris and thank you Roto-Rooter!

Review 89 (2023-05-26 - Rating: 5)
I used Roto-Rooter for cleaning out my main sewer line and for clearing blockage in my sink. Kelvin, my technician, was prompt, friendly, and knowledgeable. I couldnt ask for a better experience regarding a service call. I will definitely use this company again.

Review 90 (2023-01-16 - Rating: 5)
Erick, and the whole team did a great job. They were very professional, and very thorough. I would highly recommend their 5 star service. I also appreciate that they were able to come within a few hours if my call.

Review 91 (2022-01-21 - Rating: 5)
Same day appointment! I was so grateful they were able to fit me in same morning that I called. Service guy was affable and knowledgeable. Service was expensive, but honestly the way they squeezed me in within 45 minutes of my calling was worth it. Would definitely use again.

Review 92 (2023-11-26 - Rating: 5)
Super Mario was excellent and thoughtful and fixed the issue quickly. Roton-Rooter to the rescue again. Thank you for coming so soon on the Holiday weekend

Review 93 (2024-08-21 - Rating: 5)
Plumber Steve was professional and fixed our issue quickly.

Review 94 (2021-04-28 - Rating: 5)
Initial repair man who helped locate and diagnose my problem was professional, prompt and very polite and easy to deal with. The specialist that came (I have lined sewer pipe) completed the evaluation and the crew with him did an amazing job of digging, repairing and then restoring the area, almost like new. Could not have asked for better, faster service. Longtime customer and will always remain so. Very trustworthy.

Review 95 (2023-12-02 - Rating: 5)
Steve was amazing, fast and knowledgeable! He was here within an hour of scheduling and fixed my clogged pipes. Thank you!!

Review 96 (2022-08-05 - Rating: 5)
On time and very professional. Also trust worthy. The technician thought my problem was a faulty gas valve. The next day when he returned to do the replacement he said he spoke to someone and researched and it seems that because of the heat wave we are getting in Texas the water heater shut down because it’s thinking the water is too hot. He adjusted the temperature and reset the water heater and all is working fine. Saved me over half of the original estimate! I would absolutely call them again.

Review 97 (2023-09-24 - Rating: 5)
Steve answered our emergency service call first thing on Sunday morning. We had a major clog in our main line, causing all our drains to back up. Steve took care of it quickly.

Review 98 (2024-05-06 - Rating: 5)
On time, polite, efficient, effective - all around an amazing experience and extremely satisfied with the workmanship. Highly recommend.

Review 99 (2023-12-24 - Rating: 5)
Lloyd, the plumber was very professional and explained what was needed to resolve our issue. He had a great attitude and was very courteous. Thank you Lloyd

Review 100 (2024-05-06 - Rating: 5)
Steven was great. Worked really hard to clear a bathroom sink clog. Very difficult to get at a pedestal one

Review 101 (2024-12-08 - Rating: 5)
They were prompt and came out quickly to fix our problem. Zach was very helpful and professional & took care of it. He detected the problem and immediately resolved the leak.

Review 102 (2022-09-19 - Rating: 5)
Very responsive. Here to do service in an hour. Kolby was professional, knowledgeable and kept me informed of what he was doing and why. Repaired and ready to go in an hour. Will definitely use this company again if the need arises.

Review 103 (2022-07-13 - Rating: 5)
Mario and David from Roto Rooter came down to inspect my house plumbing and did their work in a highly professional manner. They took time to firstly inspect and advised me on the dos and don’t and things to look out for. Feeling satisfied finally there were no issues detected :)

Review 104 (2020-03-16 - Rating: 5)
Repairman did a great job. He listened to my concerns and diagnosed the issued quickly. He gave us a couple of options for how to proceed. His work was very clean and when he left you couldnt tell he had ever been there. Very professional guy.

Review 105 (2020-03-20 - Rating: 5)
Jesse and Joe were extremely helpful and polite at the end of a long day for them. They found the problems and had a low tech solution for one that worked and a reasonable estimate for the other issue. Very happy with their work and their professionalism.

Review 106 (2023-12-24 - Rating: 5)
Matthew was and is the best. This guy took care of the issues late night and got it done. He’s the best I couldn’t thank him enough. Thanks

Review 107 (2023-08-29 - Rating: 5)
Matthew was our plumber and first response. Osage set up the restoration. Lastly, Justin assessed and restored our home. They did a great job and Justin was amazing at the restoration process.

Review 108 (2022-12-05 - Rating: 5)
Eric was the guy that made it out on a Sunday night after what was clearly a long day for him. Had service the prior Friday, but it turned out we needed the city to come out for their part. That was Saturday. Eric listened to the details, what was done Friday, what the city did, what was the remaining issue. Polite, kind, knowledgeable and willing to share tips to avoid future problems. Eric worked quickly and kept us informed of what was happening. This guy is a treasure.

Review 109 (2023-11-27 - Rating: 5)
Our Tech, Joshua Ballard, was outstanding. He was very professional and effecient. Highly recommend him and Roto Rooter.

Review 110 (2024-09-14 - Rating: 5)
Mathew from roto-rooter showed up exactly on time. Was very professional and patient and explained exactly what my problem was. He spent time finding the block and fixed it. He kept the work area very clean and then also checked surrounding areas to make sure there were no leaks from the repair. I will use the company again and specifically ask for Mathew.

Review 111 (2020-01-10 - Rating: 5)
The guys were great. They solved the problem quickly. I could not have asked for a better team. I would recommend Jason to anyone. I didn’t get the camera mans card; but, the guy was awesome as well. Thank you both, and the Roto Rooter family for you help! And to boot, the service was not expensive. I was blessed!

Review 112 (2024-02-12 - Rating: 5)
Had a main line stoppage at 1am on a Friday night and they were there at 8am Saturday morning to fix the clog Amazing , fast and courteous… Technician Mya was great 👍

Review 113 (2022-12-31 - Rating: 5)
Eric did a fantastic job fixing our issue as well as recommending what our issue came from and why it was caused by. Thorough work and did it with a smile. I’d highly recommend Eric to anyone here in Frisco!

Review 114 (2024-08-26 - Rating: 5)
Kelvin was very professional and quick to resolve our problem!! Thank you

Review 115 (2023-11-17 - Rating: 5)
Steven was excellent! He came out within the hour of a call! He sure helped us out this evening.

Review 116 (2022-07-27 - Rating: 5)
All 3 guys who came out (consultation, plumbing tech and drain tech) were extremely personable and got the job done very quickly. Called Saturday night and the whole job was completed Tuesday afternoon. As first time home owners, it’s a little overwhelming when you flush the toilet and it starts coming up out of the bathtub but they were amazing to work with, They were incredibly fair with pricing and did not nickel and dime us at every turn or try to sell us unnecessary services. Will use again for any future plumbing needs.

Review 117 (2022-12-09 - Rating: 5)
The service I received today from Roto Rooter was excellent. The issue was a stopped up sewer line and was an emergency. The technicians were confidence builders from the moment they arrived at the property and quickly analyzed the problem and then solved it!

Review 118 (2023-07-21 - Rating: 5)
Justin did a great job at finding the culprit and did it in a timely manner. He was professional and had a great attitude even though it was already 86 degrees outside. Thank you, Justin 😀

Review 119 (2023-12-26 - Rating: 5)
Fast friendly service - a bit expensive for the hours worth of work but I was in a bind & needed it done quickly. They came out within an hour of me calling to make the appointment.

Review 120 (2023-08-16 - Rating: 5)
Steve was fantastic! He was great with helping us with our pluming needs! Definitely would use this company again! Thank you Steve!

Review 121 (2022-01-28 - Rating: 5)
Called for emergency service at about 11PM. Decided to wait until morning and was given a 4 hour window 8AM-12PM. 8AM the Man showed up and got the job done quickly! He also fixed my garbage disposal...that was 😝unpugged! Anyways it was nice because they put me as the 1st appointment because of my situation being more of am emergency. Overall it was good. No issues. The man was very kind and didnt make any mess! 5 stars is for the plumber himself. It is not the cheapest service thats for sure. But it has great people from the call center woman who made my appointment to the plumber at my house. Please recognize your employees! They work hard!

Review 122 (2024-01-04 - Rating: 5)
Unusual! Dishwasher filled lines with Solid, white fat. Rerouted washer line to go directly to disposal. Cleaned fat out of disposal. Loy pf hard work by Derek on Manasco.Thanks - Dr John D Reichert

Review 123 (2021-04-05 - Rating: 4)
Very professional and timely, even though it was late at night! Crew came in and did their work, fixing the issue. My biggest complaint (not the fault of the crew) was that the price was 2-3x higher than Ive paid other plumbers, and that just seems wrong. So service is good, if you can pay for it.

Review 124 (2022-07-12 - Rating: 5)
SUPER! I couldnt be any happier with the service I received. The technician was professional, explained what hell do clearly. We called them after another plumber caused more damage than previous stage, and broke a pipe inside the wall. Roto Rooter technician also informed us that we can get the walls inspected by them, covered under the service call. Because of the previous plumbers damage, we had tile discoloration inside our bathroom too, and worried that the damage was bigger than what we could see. The inspector showed up right away to take care of it as well. Roto Rooter technician knew exactly what needed to be done, explained every steps and was communicative during the entire visit. Were very happy!

Review 125 (2020-04-19 - Rating: 5)
They did a great job got here on time and very fast. Was very professional and hard working. Even learned a couple things from the gentleman and they even tell you what else is wrong with your plumbing. You even get a free camera review to make sure everything was clear Ed and to make sure nothing else is furthered damaged or needs to be fixed as well. I would definitely recommend these guys to anyone. Thanks to them we can now use our restroom again. 😂😂👍👍

Review 126 (2024-08-25 - Rating: 5)
Steve was on time, professional and cleared the drain like a pro.

Review 127 (2024-05-06 - Rating: 5)
My plumber was on time, quick, efficient, and very knowledgeable. I am so very grateful for his work!

Review 128 (2024-05-04 - Rating: 5)
I just had the best experience from Roto Rooter..things happen out of your control called Roto Rooter they took control forever a customer!

Review 129 (2023-05-03 - Rating: 5)
Mario was truly amazing, he took the time to explain to us in detail what was going on, what he was going to do and what the future outcomes look like. There were no surprises and we truly appreciate it! He was in deed a Super Mario!!

Review 130 (2023-12-24 - Rating: 5)
Mario came during Christmas Eve and did a great job for us. He was professional and thorough.

Review 131 (2024-09-24 - Rating: 5)
Our service technician, Matthew, was very kind and honest. He took great care of us and charged us a very reasonable price.

Review 132 (2024-08-19 - Rating: 5)
Dennis was fast and efficient. Very professional!

Review 133 (2022-09-23 - Rating: 5)
It was amazing experience to have Roto Rooter, especially David for his sincere help and advice.Great solution was providedGreat worthy of having those technician from this company. Very punctual.

Review 134 (2023-02-23 - Rating: 5)
My experience with Roto-Rooter was awesome !! I had the luck to have Andres arrive in less than an hour and finish the job up in less than an hour as well. Everything was nice and easy!

Review 135 (2020-04-14 - Rating: 5)
Roy came out and took care of my backed up main. came out an hour before the time i was quoted! took care of the problem in about 30-40 mins. wasnt cheap but was very fast and couldnt do job myself so very happy with the service and peace of mind knowing it was done correctly with a 6 month guarantee!

Review 136 (2024-09-19 - Rating: 5)
Kelvin Robinson was an awesome technician! Kept me informed of his arrival time, fully explained his findings and was very courteous & friendly!

Review 137 (2021-05-08 - Rating: 5)
I truly appreciate Mr. Steve. Friendly, professional, quick and quality service. He did an excellent job and also followed up. 5 Stars is not enough for his Service. He gets 2 thumbs up as well.

Review 138 (2023-11-27 - Rating: 5)
Came on a weekend. Friendly, knowledgeable plumber. Gave us choices, fixed our issue. Will use this service next time we have an issue.

Review 139 (2022-07-09 - Rating: 5)
Complicated issue, though our technician, Norris, made us feel confident that he could diagnose and resolve the problem. All in all, Norris provided superb service. He demonstrated great listening skills, a professional approach, all while sharing a pleasant and caring manner.

Review 140 (2020-04-29 - Rating: 5)
Roto-Rooter was right there even BEFORE the scheduled appointment time and keep me informed the entire way through their process. They were upfront about their prices and also had a very nice online coupon available. Great job all around.

Review 141 (2023-12-20 - Rating: 5)
Jonathan was our plumber and he was fantastic. Jonathan was very thorough and also courteous and respectful.

Review 142 (2022-08-05 - Rating: 5)
Thank you for solving our drain issue! Jonathan was prompt and helpful. Roto-Rooter was very responsive and came out at their earliest appointment.

Review 143 (2024-08-29 - Rating: 5)
Great experience and same day service. Would def use again. This was after calling 1/2 dozen other places and getting the run around.

Review 144 (2022-06-27 - Rating: 5)
They were so awesome and easy to work with. Very clear and confident about fixing our plumbing problem. Kolby was our technician and so nice and professional! Will use again!

Review 145 (2024-09-28 - Rating: 5)
Great service and Matthew was a great tech.

Review 146 (2021-07-20 - Rating: 5)
Jonathan, Daniel, and Jeff were EXCEPTIONAL! Their professionalism, responsiveness and patience with me throughout this process could not have been better. I had no idea that Roto Rotor had a water restoration department but now that I DO know, I will recommend them to all of my friends and family who experience an event involving water damage. GREAT JOB, guys!

Review 147 (2022-03-25 - Rating: 4)
They do excellent work and I always know they will be on time and professional. I do however feel like the services can be more expensive than other plumbers in the area. Like $380 to get a $30 part installed in 10 minutes + 45 mins to go buy the part at Home Depot. Especially when I have used them several times in the last year, the rates seem all over the place.

Review 148 (2023-08-05 - Rating: 5)
Had a plumbing emergency last Sunday. Steven was over in 45 minutes and had the job finished very fast.Incredible service.

Review 149 (2020-09-05 - Rating: 5)
Service rep was dispatched immediately after I placed call. Arrive and was very professional by covering feet and wearing a mask, inspected the required repairs to be done and provided estimate. Was able to cut cost via retaining good parts that did not need to be replaced and also applied a coupon to save an additional $100.

Review 150 (2023-03-24 - Rating: 5)
Had a pipe burst in our house, and we had no way to turn off the water at the street due to it being locked with a special key. Water was gushing everywhere, and we were freaking out. We called 3 plumbing companies, the city of Dallas, and emergency service hot lines to no avail, however when we called Roto Rooter, Gerrell came within the hour, handled the issues, and gave us incredible peace of mind. A great experience during a stressful situation!!

Review 151 (2021-02-08 - Rating: 5)
All technisions were prompt, professional, and courteous. Will Ewing (restoration estimator) was thorough and very helpful with explaining the process, as we are first time homeowners making our first insurance claim. The water mitigation team of Jason and Isaiah were efficient and cleanup was completed earlier than expected.

Review 152 (2023-11-11 - Rating: 5)
Matthew did an amazing job. Keep me updated on everything and was up front and honest with everything he was doing.

Review 153 (2023-12-10 - Rating: 5)
We were in a bad place both toilets backed up .called roto rooter .on a Sunday they were here pretty quick .tech was very professional and friendly took him less then 30 minutes .thanks for being so prompt

Review 154 (2024-08-26 - Rating: 5)
Great service, easy to deal with . Highly recommend

Review 155 (2020-10-06 - Rating: 5)
First of all the kindness every single person had toward not only me, but especially my 81 year old father, was beyond anything I’ve ever experienced from a service industry. Not one person spoke down to my dad. They patiently explained every detail of the process and answered every question we had. Extremely professional with Covid requirements, friendly, and never made us feel we were in their way. Absolutely EXCEPTIONAL customer service. We will proudly recommend Roto Rooter to anyone needing their variety of services. Please let Allen Winfield and Justin Rayfield know they are appreciated and we will not soon forget our experience with them.

Review 156 (2024-06-24 - Rating: 5)
Friendly and clean. Found the problem and was abled to fix it. Great service

Review 157 (2020-03-14 - Rating: 5)
Our technician (Joe Wilson) arrived on time and saved us from making a huge mistake. We had past quotes from another company that said our water line was cracked and needed to be repaired ASAP. Joe showed us that there were no cracks and didn’t need to repair the water line. His honesty and professionalism saved us from a 9k-18k repair that wasn’t even needed. That is why I will only deal with Roto Rooter moving forward. He gave us great advice to keep issues from reoccurring and was kind enough to leave his contact number just in case anything ever goes wrong since he is usually in our area or could dispatch the right team to service us. This company obviously has employees that are willing to do what is best and more economical for the customer as opposed to the other company that just wanted to take our money. Hats off to Joe and to Roto Rooter !

Review 158 (2019-11-26 - Rating: 5)
Mr. Kelvin was very professional on the job, while being respectful with our explanation of dealing with another plumber. He came early and did the job quickly. We are satisfied with his service and we know he is doing a great job. We would have given him a 10 star but your system only goes to 5. If we ever need service again we would like to have him cone back. Hopefully we will not have another issue this bad. But if we do we would want him to be our plumber.

Review 159 (2023-08-06 - Rating: 5)
Steve can promptly and cleaned our toilet very fast. Will use again and recommend to anyone needing unclogged drains

Review 160 (2023-08-09 - Rating: 5)
Steve was wonderful! On time and so professional! He came out the next day and our problems were solved. Thank you

Review 161 (2022-10-07 - Rating: 5)
Robert did an excellent job and got us hot water after we had gone without it for almost a week! Thank you so very much! I’d highly recommend to anyone!

Review 162 (2023-02-11 - Rating: 5)
The service is a little pricey, but you pay for what you get, and once you call them out to fix a problem, it has been resolved. I have never had to use their warranty in regard to any work that they have previously performed at my house, and this is why keep us g their service. Im willing to pay for peace of mind!

Review 163 (2023-02-27 - Rating: 5)
Erik came out last night to help me with a plumbing emergency. He was quick, kind and courteous. Very professional would highly recommend.

Review 164 (2021-12-18 - Rating: 5)
Josh was professional, knowledgeable and thorough during his visit. He fixed our plumbing issue and took the time to ensure we could resume using our appliances.

Review 165 (2024-05-07 - Rating: 5)
Roto Rooter arrived quickly, within 90 minutes of first call, and completely eliminated the drain problem.

Review 166 (2024-10-11 - Rating: 5)
So fast, so kind, thorough. Was wonderful.

Review 167 (2021-05-06 - Rating: 5)
My technician Terry was professional, courteous and hard working. He explained the process for clearing my exterior drains and then he began methodically working his way through my drains. With each cleared section my drains began to flow more efficiently. I have some work to do in my flowerbeds to reduce dirt and debris from going into my drains but Terry and Roto Rooter removed years of debris in a couple of shorts hours

Review 168 (2024-06-23 - Rating: 5)
Excellent and fast service. Derek explained things well.

Review 169 (2023-11-21 - Rating: 5)
Steve was awesome! I appreciated how friendly and helpful he was. He was quick and knowledgeable !

Review 170 (2022-07-20 - Rating: 5)
Professional, knowledgeable and thorough. David identified the first leak in our sewage line really quickly, and fixed it. David made sure that it fixed the issue, and managed to find a second leak in the same line as a result. Isaiah made sure that all the moisture in the framing around the sewage was dry before we replaced the drywall.

Review 171 (2023-12-29 - Rating: 5)
The guys were very professional and worked hard to get our plumbing issue fixed on Christmas Eve. Recommended.

Review 172 (2024-01-03 - Rating: 5)
Steven did a great job! Was quick and easy to get our shower draining properly again.

Review 173 (2024-05-06 - Rating: 5)
Quick and painless. Worked around my schedule and were professional. Would recommend again.

Review 174 (2022-11-14 - Rating: 5)
David and Jonathan were very helpful and patiently explained the whole process - walked me through a multi step process that involved multiple parties. They were very professional and caring. Appreciate the help.

Review 175 (2023-09-02 - Rating: 5)
Steve was punctual, professional, and already had the camera technician here before he left. We appreciate the seamless process.

Review 176 (2023-09-18 - Rating: 5)
Great and REALLY FAST response and excellent service. Steve was polite and very helpful and fixed our issue quickly.

Review 177 (2023-11-22 - Rating: 5)
Steve came to our house and take care of our drain stoppage, he did great job we appreciate his quick response and service

Review 178 (2020-05-07 - Rating: 4)
The gentleman that came out to fix our drain did so quickly, and tidied up after his work. He was courteous, and punctual. My only concern is that although he put on protective gear when I asked him to (face mask and gloves due to COVID-19 concerns), he removed the mask once he started work inside our home. I asked him to put it back on, which he promptly did; I would ask that Roto-Rooter explain to their techs that when entering someones house they need to keep their masks on the entire time. I have a very high-risk elderly father that I care for, and this was a very big concern for me.

Review 179 (2022-08-06 - Rating: 5)
AC primary drain was clogged in the bathroom sink so the water was dripping from the secondary drain outside the house. I called so many plumbers including Angies list and Home Advisor not only they were overpriced but rude as well besides I couldnt get anyone to come out on Saturday so I googled plumbers and fortunately I came across Root Rooter and they sent Colby the technician within an hour he charged me $69.00 but was very through, he is kind & also very intelligent and went beyond call of duty to help me in my dire need. God Bless You Colby!

Review 180 (2021-05-15 - Rating: 5)
It was after 5, with another storm approaching when i contacted Roto Rooter about the blockage in my french drains. The last storm had cost me a fortune.John from Roto Rooter waa out within the hour. He examined the syatem and had it resolved (at a fair price) in under another hour.John quickly assessed the issue, gave us a fair quote and was on the job less than two hours after Id called. I couldnt be more thriled with his work, recommend it to everyone and will definitely use him again!