Dial One Johnson, Dallas Plumbing, Heating and AC Repair

Located in Dallas, Texas

Address: 830 S Hampton Rd, Dallas, TX 75208, United States

Phone: +1 469-949-1741

Rating: 4.9

Services

Identifies as women-owned
On-site services
Language assistance
Repair services
Gender-neutral toilets
LGBTQ+ friendly
Transgender safe space
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-03 - Rating: 5)
We found Dial One when trying to find an alternative to our horrible home warranty program, and we’re so grateful we did. They were able to work with us on a competitive quote for replacing our expensive evaporator coil, the customer service was considerate and prompt. And I want to give a HUGE thank you to Scott and especially “Big Dan” who worked around our time constraints on the repair. When something went wrong a day later, Dan came by and fixed it for nothing. Felt truly cared about and like I was getting intelligent and experienced techs.

Review 2 (2024-08-16 - Rating: 5)
I would give 11 stars if Google would allow it. This place was great!Our AC went out a few days before a long vacation (during peak summer). Joe came out the next day and provided a detailed diagnosis and explanation of the problem. We felt comfortable with what work needed to be done. Since we only had 2 days before we left, Ashley in scheduling did all that she could to coordinate something and get things fixed before it was too late for us. She was wonderful to work with. Overall this place pulled through for us and it was a great experience working with them. We will be using this team in the future! Thank you!

Review 3 (2024-07-05 - Rating: 5)
I called around 12pm to service my hot water heater at my salon and they arrive at 2:45pm the same day. They called me 30 mins ahead to make sure I was here. Jonathan and Travis were quick and super nice. I am very happy! I told him I’d leave this review for him! This was my first time using them and I will definitely call on them again in the future.

Review 4 (2024-11-25 - Rating: 5)
Dan was incredibly helpful! He explained exactly what was wrong with our air conditioning unit, what we needed to do to fix it and make it last, and didnt try to oversell us on products we didn’t need.

Review 5 (2024-07-13 - Rating: 5)
Called on a Friday around 1:00pm for a backed up sink and Cody was there by 4:00 pm as promised. Fast friendly and knowledgeable service at a reasonable price. I recommend.

Review 6 (2024-10-05 - Rating: 5)
All technicians are here when we need them for HVAC and plumbing issues. Their training and knowledge is A+. Office personnel are always ready to make sure whatever project is happening with us is scheduled and we are notified when techs are on their way. We will not call any other company and have used them for years.

Review 7 (2025-01-07 - Rating: 5)
Dan the man came and found the issues and fixed them up in no time and pretty quick response time, no charge as the issues were manufacturer so thats a plus.

Review 8 (2021-05-06 - Rating: 5)
Problem: Refill would not stop and the water shut off value no longer worked, also there was a leak from around one of the connections to the refill valve.Same day service and when an earlier appointment became available I was called and asked if I would like the earlier time. Everything went as I was told from my first call. Gabe arrived and I explained what I thought I needed and he took a look and made one additional recommendation which I took. He gave an estimate and I said that was great (I also received a $50.00 discount, THANKS!). The work was done quickly and he went above my expectations by cleaning the pipe and reaffixing the face plate to the wall on the water outlet to the toilet. I would recommend this company to anyone needing their services.

Review 9 (2024-09-16 - Rating: 5)
James was very educational. Provide different opinions that a like. Was very nice and answered my many questions. Excellent plumber. Pricing was 👍 great. Would recommend.

Review 10 (2024-07-07 - Rating: 5)
Dan was very helpful with fixing my AC. I was not sure that I could get anyone to help on a Saturday, but he made it work. He was personable and was able to be here when he said he was. He went out of his way to help and went above and beyond what he had to do to fix my AC. I would recommend him and Dial One to anyone I could.

Review 11 (2024-09-25 - Rating: 5)
Curly was extremely detailed in his inspection of all our inside and outside water faucets. He took pictures for future reference and made a recommendation for our water meter pressure. Even though our house is only eight years old, we already have had a leak under the sink. I wish we have would have signed up for the plumbing and A/C yearly inspection service sooner.

Review 12 (2024-10-01 - Rating: 5)
The service was awesome, and they were courteous.Great Customer Service is a real asset for your company.We are very pleased with the work performed today.Terry and Vicki.

Review 13 (2025-01-03 - Rating: 5)
The plumbing guys were very special, friendly, helpful and knowledgeable. Thank you for having these folks on staff.

Review 14 (2025-01-04 - Rating: 5)
The technician that came out to fix my plumbing problem was very knowledgeable very friendly and took care of my plumbing problem, Highly recommend dial one Johnson......👍

Review 15 (2024-06-03 - Rating: 5)
We called Dial One Johnson first thing Monday morning. They scheduled an appointment for afternoon, but the technician was actually able to come earlier. Emmett was very thorough, knowledgeable and friendly. He checked the attic unit first, to check the drain pan, and that the filter was properly installed. He replaced the Compressor Dual Capacitor that had gone out on the unit outside. We signed up for the membership plan where they come out twice a year to change the filters supplied by them. The cost of the filters is almost 1/2 of the price of the plan. As an older couple, we realize the benefits of being proactive, not to mention, staying out of the attic.

Review 16 (2024-10-16 - Rating: 5)
Very thorough and professional company. Better than any other Heating and AC company I have had the privilege of engaging. I would highly recommend this company and you will not be disappointed.

Review 17 (2024-09-06 - Rating: 5)
Joesph S. was super friendly and communicative regarding the issue I had. He was able to fix it promptly and even provided tips & advice to avoid this situation in the future! 5/5 service!

Review 18 (2024-07-05 - Rating: 5)
We had a great experience with Dial 1 Johnson. The representative was up front and honest. He was very professional and explained in detail the situation and we are so appreciative of the honesty. We are in the process of finalizing our decision and it is looking like Dial 1 Johnson.

Review 19 (2024-06-06 - Rating: 5)
Jonathan came out and was super helpful and knowledgeable. Scheduled a slab lead detection for me and Matt came out quickly to discover there was no leak! Both Jonathan and Matt were super friendly to talk with. I would recommend Dial One it you have plumbing needs!

Review 20 (2023-11-29 - Rating: 5)
Called for a non-emergency gas stovetop installation. They converted for propane use and installed. James W. was my technician and did a good and fast job.Update - we moved into our home and the stovetop was burning too brightly. James W came back out and installed the correct orifices and the stove works perfectly! Called Monday afternoon and came out Wednesday morning. These guys are professional, quick, and responsive! Will be my go to company!

Review 21 (2024-05-28 - Rating: 5)
There were two of them and they came and they were very professional they were very respectful. They listen to what I needed. They checked out and scoped out everything since I had three different jobs I wanted bids in. They gave me for precise details and accepted my decision when I said I needed to discuss the bids with my significant other on what I needed to be done and wanted done. Would recommend them wholeheartedly.

Review 22 (2024-06-11 - Rating: 5)
My upstairs toilet was would not hold water in the tank so I knew I probably needed a new flapper. The technician came today and confirmed that I needed a new flapper. He installed it expeditiously and was in and out of here in approximately 30 minutes. The service was excellent. I will definitely uses their service again!!

Review 23 (2024-05-23 - Rating: 5)
Very professional and has knowledge and experience with our unit. He didnt try to sell us a lot of other services. Great work and a nice guy. Weve been using Dial 1 for years with no regrets or complaints.

Review 24 (2024-05-09 - Rating: 5)
Dan R. was amazing! He was friendly and respectful, and obviously very knowledgeable. Dan answered all my questions and explained things thoroughly. He went above and beyond! I am entirely happy with my experience working with Dan!

Review 25 (2024-06-25 - Rating: 5)
Very nice plumbers, worked quickly and cleaned up after themselves. Gave amount owed before started work. Had to call them back because of a leak came quickly and fixed the problem no charge. My heroes ❤️

Review 26 (2024-04-18 - Rating: 5)
A+++ I first had the pleasure of having my appointment confirmed by Ashley who was very pleasant. Then I had the pleasure of having Allan as my A/C technician. Allan was thorough and informative. He explained my diagnostic results to me so I was able to understand and he gave me my options based on those results. Great and honest company and when Ive needed plumbing services I call Dial 1 first. Give them a try and you wont be disappointed.

Review 27 (2024-05-15 - Rating: 5)
Kerli and Joe were great! They were both very honest, offered things I needed, and explained in laymans terms. I appreciate the fact that they werent pushy and the work was done really quickly. I got a good discount with my membership too.

Review 28 (2024-04-26 - Rating: 5)
Joe was amazing! He was super friendly and the experience was educational. He answered my questions and explained how his company differs from others. We definitely have some great information to make a decision. Thank you Joe

Review 29 (2024-07-08 - Rating: 5)
An upstairs sink was suddenly flooding. We tried everything without fixing it. I was having to bail out water every two+ hours overnight, called in a panic for help. DIAL ONE knew exactly what the issue was, came and fixed it. Super helpful on-call person and John, the prosecutor who came out, was great, even explained what more I could do to keep pipes clean. Thank you, Dial One Johnson. Now I can sleep tonight!

Review 30 (2024-09-28 - Rating: 5)
Great and quick service. The tech identified the problem quickly and made necessary repairs and took the time to explain what the issue was.

Review 31 (2024-07-02 - Rating: 5)
Dan was extremely professional, knowledgeable, and quick. He helped us locate our problem with the condensate line and sold us on their membership. We will be requesting him from now on.

Review 32 (2024-07-12 - Rating: 5)
Emmitt was knowledgeable courteous and went beyond my expectations from start to finish. I discovered an issue unrelated to the installation of the mini split. Emmitt immediately headed my way and resolved the issue within an hour. Putting the customer first like this is rare in business today. Ill be a return customer.

Review 33 (2024-07-11 - Rating: 5)
LUV Dial One Johnson. They have been my plumbing and HVAC go to for almost 6yrs. I recommend them anytime someone is looking for a plumber.

Review 34 (2024-06-12 - Rating: 5)
I definitely recommend Dial One Johnson!! I have them saved in my phone contacts. I’ve been using them for 6 years and I trust their staff with my home. Very professional and courteous.

Review 35 (2024-07-01 - Rating: 5)
Dial One Plumbing is always prompt and professional. We have confidence in the work done. Representatives are always polite and friendly as well as professional. We have used this company for years.

Review 36 (2024-05-15 - Rating: 5)
I received an appointment the same day I called. The HVAC Tech, Emmett, did great showing and explaining to me the issue with my AC and fixing it swiftly. I would definitely recommend this company to friends and family.

Review 37 (2024-05-31 - Rating: 5)
My power was out for several days and when everything came back on line, or A/C unit was blowing hot air. I reached out to Dial One Johnson and a tech was sent before noon. Great service AND Dan, the technician, took care of the problem. Would highly recommend!!!

Review 38 (2024-06-13 - Rating: 5)
The technician that called on us has done inspections several times in the past. Dial one seems to keep its good people. It’s good to see a familiar face that I can trust. Job well done.

Review 39 (2023-11-20 - Rating: 5)
We had a build up in our plumbing line. And needed help immediately. Our service technician Daniel was a tremendous help to our family. First of all coming to our house very quickly and assessing the issue and was able to fix our problem, it took a little time and effort but Daniel was very patient and hard working. I definitely recommend Dial One!

Review 40 (2024-04-16 - Rating: 5)
Quick, great professional service! Between initial call and arrival time within 40 minutes. Explained everything that needed to be done on both toilets, gave a quote, approved the quote and both toilets are now back up and running in under an hour. Thx again for the fast professional service!

Review 41 (2024-03-15 - Rating: 5)
Great customer service and Travis was prompt and courageous. We’ve used Dial One for twenty years. If you have a plumbing or AC problem, and want things fixed right, call them. I highly recommend them.

Review 42 (2024-04-30 - Rating: 4)
Update: Got a call back from the company with our quote and an apology. Dial one did comp our visit and I’m very happy with how the situation was handled.Dispatch was amazing . The technician was rude. Not sure if he was sleepy or cold but it was not the usual fun and help interaction that I am used to receiving from dial one. I’m hoping to receive our quote soon and see if we can continue our business with our usual plumber

Review 43 (2024-01-20 - Rating: 5)
I had the best experience with Dial One Johnson and highly recommended them. Customer service from the get go was amazing and professional. It took less than 2 hours for them to respond from the time I called for my HVAC breakdown. They kept me updated with the ETA’s and everything from ordering parts (that are backed ordered) for my heating unit. True professionals.The technician big guy Dan ( he prefers the name) was above and beyond, knowledgeable and professional. He explained everything in great details with the billings and was very respectable of my house , a true standout technician. I highly recommend them for your home and business HVAC needs.Thank you

Review 44 (2024-05-23 - Rating: 5)
Technicians were great. Explained the problem and described what they would do to resolve the problem. Shower drainage is working perfect now. Very happy with the work done and professionalism.

Review 45 (2023-12-16 - Rating: 5)
Dan was great to work with.It was refreshing to have a technician share the problem along with maintenance needed. As well, Dan took the time to educate me on the various models and financing available for replacing my heating system.A people person he is and that is very much needed as a first line representative of the Dial One business.

Review 46 (2024-09-11 - Rating: 5)
Very good experience today. The plumber was professional, prompt and on time. Took care of the issue with the toilet!.

Review 47 (2023-09-06 - Rating: 5)
Dan and the entire team from Dial One was very professional and great to work with from the start. They were the third AC company we had come look at our AC and was the only company we felt we could trust to install our new unit properly and give us a fair price at the same time. I would recommend them to anyone.

Review 48 (2024-05-01 - Rating: 5)
Mike has performed few tests to determine the leak. He has not found a leak and the issue was related to ground moisture. I am thankful and really appreciate his work being honest.

Review 49 (2023-08-03 - Rating: 5)
They were booked for the day but put me on the wait-list in case of a cancellation. I received a call a few hours later that a tech was available and he arrived on time. He was efficient and got the air handler back up and running in no time.Joe also explained possible upgrades and near term repairs that could arise based on the age and condition of my unit. He was knowledgeable and honest. Would definitely recommend the company and joe.

Review 50 (2023-09-12 - Rating: 5)
Dan is a very polite and knowledgeable technician. He accurately assessed my A/C issues in a timely manner. A new A/C unit was installed. Dan checked every step of the installation making sure that everything was done correctly and code ready.He left no stone unturned. Job well done! Dan is #1 in my book! Keep up the great work, Dan. YOU WILL BE REWARDED!

Review 51 (2024-10-12 - Rating: 5)
Cody fixed our issue going to great lengthsto ensure customer satisfaction.

Review 52 (2024-01-12 - Rating: 5)
I have been using Dial One since moving to Cedar Hill in 2023. They just came out and inspected our HVAC system for the winter season. They also cleaned our home’s air ducts. As always, they did a phenomenal job. Very happy with the quality of their work.

Review 53 (2024-04-17 - Rating: 5)
Joe came out for our Spring check up. As always he was polite, professional and left no trace. Our experience with Dial One has been exceptional.

Review 54 (2024-12-26 - Rating: 5)
Had a very positive experience with Dan and Josh. A difficult situation with my AC unit and they were able to explain the problems well as well as the possible solutions. Dan came back today and installed a defective part. He explained everything and rechecked the system several times to ensure it was working correctly. Couldn’t be more pleased with the service

Review 55 (2024-02-21 - Rating: 5)
Dan was extremely helpful and professional during his service call. He got here in a timely manner and even went as far as to explain the steps in fixing the problem with our HVAC unit so any questions or concerns I had were answered.

Review 56 (2024-09-13 - Rating: 5)
They have been very reliable. They’ve always been available when we call around so now we call them first.

Review 57 (2023-08-23 - Rating: 5)
The team was very communicative. They let me know the visit cost during normal business hours and off-hours. On the day of scheduled repair, I was notified of a timeframe that someone would arrive. Joe was very friendly and communicative. He explained everything and answered my questions. He was able to fix the AC within an hour of arrival.

Review 58 (2023-12-30 - Rating: 5)
Joe O is super polite and very thorough. Hes been to my house before and both times I have been pleased with his service. Ill continue to use Dial One for my heating and plumbing needs.

Review 59 (2023-11-08 - Rating: 5)
My technician Dan did a great job. He was knowledgeable, professional and really good at explaining the process. This guys a real expert!The only problem was the cost of Freon. Wow! Its expensive.That being said, Dial 1 has been my go to for a long time, and thats going to continue.

Review 60 (2024-09-10 - Rating: 5)
Emmet was very professional in his evaluation and the presentation of his quote for a new AC unit!

Review 61 (2024-05-01 - Rating: 5)
If you want an 5- Star business , Call Johnson Dial One. I’ve had extensive experience with Dan R. And Josh as they recently installed my heat pump. Dan and Josh are Professionals, knowledgable in the HVAC industry, and perfectionist in their work. I was treated like a family member … they listened to all my concerns and answered every question with confidence , insuring me of their quality of work and experience.I have always had a pleasant experience working with Johnson Dial One . They have helped me with my plumbing and heat/ air needs. They are considerate of property and tell me everything they are doing before and as they are doing it and why. Highly would refer to anyone . Great work and friendly staff … always pleasant on the phone . Thanks!I also had my plumbing check up…he is very thorough , explains what he is doing and why and neatly careful while checking. Thank you Dial One.

Review 62 (2024-05-31 - Rating: 5)
As always Dial One has provided top quality and service. Everyone that Ive interacted with has been knowledgeable and perfessional. High recommend.

Review 63 (2024-02-10 - Rating: 5)
My water heater blew out under factory warranty. I got a new one but I’m currently crunched on time so called to see if someone could come out during the weekend to assist. For that to happen I was advised it would be DOUBLE the price. No way. I just cancelled my plans & decided to do it myself but since I was on the phone I asked JAMES why I couldn’t figure out how to turn off the main water since the cold valve was off & the hot was continuously running.That’s when James Advised Dallas is the ONLY city he knows where the main water valve is perpendicular to the ground so you can’t easily notice it outside at the water main entry. That helped me turn off the water so I can shop back the moisture out of the hot water heater closet. JAMES didn’t have to advise that, for FREE. If I had $2400 to spare they’d get my business, but I currently don’t. Next time I have a project I’ll consider this establishment first because that was a big help to get me on my way to doing the job.

Review 64 (2024-05-22 - Rating: 5)
Had a learning experience with James. His knowledge of the appliance was apparent in that he solved my problem quickly and gave me instructions on how to diagnos and resolve the issue.

Review 65 (2024-05-22 - Rating: 5)
Curly came out to do a tankless water heater flush….he was efficient and did an excellent job. Took pics and was very thorough. Would recommend 10/10!

Review 66 (2023-09-20 - Rating: 5)
Very satisfied with the service I received today. I had water backing up in both bowls of my sink and leaking pipes.under the sink. Jonathan arrived ready to get started. Was professional while working and in responding to my questions. He Installed a new kitchen sink and faucet then reconnected all the pipes for the sink, garbage disposal and dishwasher as well as a sewer line clean out. Jonathan advised me of his progress while working. He was neat and cleaned up when his work was completed Jonathan did a great job!! Thank you Jonathan!!!Tei was very helpful keeping me informed of Jonathan’s arrival. I will definitely use the services of Dial One again and will refer other customers to them.Thank you Dial One!

Review 67 (2024-04-25 - Rating: 5)
Dan is the best !!!! We always for him and we wait until he is available if he is busy. He is honest and explains what is going on and he is very thorough!!! We will always ask for Dan.

Review 68 (2023-12-20 - Rating: 5)
Jonathan was plumber, and he had an Assistant.As a Team, three big things were accomplished to get my hot water system fully operational.Tremendous results, Deepest Appreciation for their efforts to correct and resolve ALL the issues.Top Notch Team effort.

Review 69 (2023-10-20 - Rating: 5)
I signed up for the membership plan. Been great so far. Joe just came by and did the prep for winter service for the heating system. Great service!!! He offered relevant suggestions and gave me options which is appreciated.

Review 70 (2023-09-29 - Rating: 5)
I can’t say enough good things about our experience with Dial One. If I could give them 10 stars I would. We had a difficult problem to diagnose and Dan kept at with tech help from Josh until they figured out a solution. We’ve been unhappy with the HVAC company we’ve used for the last 6 years and from now on, Dial One will have our HVAC business. We’ve used them for plumbing and been very happy with their service. A truly exceptional company!!

Review 71 (2024-02-08 - Rating: 5)
Joseph was outstanding. He was professional, thorough, personable & was great explaining everything in great detail. Will be recommending Joseph & Dial One Plumbing to friends & neighbors.

Review 72 (2024-02-07 - Rating: 5)
This is the best plumbing experience I have had in my years of home ownership. Honesty, Integrity, Transparency, and Humility rolled into their service plan. Dial One is my go to plumber going forward!!!

Review 73 (2023-10-17 - Rating: 5)
Dan is outstanding!Knowledgeable, professional yet friendly -he provided a cleaver, honest, and money saving solution to address my home HVAC-issue.Look forward to working with him from now on.

Review 74 (2023-06-30 - Rating: 5)
I needed a fix of my air conditioner problem. The company sent joe very promptly and he proved that I had a major problem and offered several solutions. I decided a full system change was best. He arranged the work for the next day. The crew was amazing especially considering the heat both in the house and outside! Joe came back to check the result and showed us how to operate the thermostat. I am pleased with the promptness, professional manner, and courtesy of joe and the company. (They were not very flexible on financing however.)

Review 75 (2024-04-30 - Rating: 5)
I suspected I had a gas leak with the furnace in the attic. Called to ask about it and they sent Dan out here in about an hour. He found it and had it fixed in no time. So grateful for such a quick response and resolution. Thank you Dan for taking care of this so fast.

Review 76 (2024-01-17 - Rating: 5)
Teiyana was great setting up the appointment and letting us know when to expect James. James and LA were very professional and fixed our slab water leak within hours. I use Dial One Johnson because they are always prompt and experts in what they do. I recommend calling Dial One Johnson first, when you have plumbing or HVAC issues.

Review 77 (2024-04-13 - Rating: 5)
I have an older a/c system and he tried valiantly to fix the wires that were shorting out. Turns out it needs more work. Dan was very helpful in explaining the issues and will request he come back.

Review 78 (2022-10-06 - Rating: 5)
My first time meeting Dan was memorable. He’s very professional, energetic and a wealth of knowledge. Dial One Johnson is fortunate to have him.I was having an issue with a knocking noise in the main vent in the hallway. Dan diagnosed that the computer board was going out which was impacting the blower motor.He gave me several options for a resolution and most importantly he was working on my behalf to get me the best price possible with his manager.I’ve been with Dial One for many years and I trust the service they provide.

Review 79 (2023-12-26 - Rating: 5)
Great communication with Teiyana from the start. Jose came and fixed our heating issue and was very professional and walked us through the issue and preventive actions to take. Great service overall!

Review 80 (2024-09-26 - Rating: 5)
We had a leak with the line to our ice maker and water was getting under our kitchen floor. We called Dial One Johnson and they were able to send Jonathan within a couple of hours. Jonathan and his helper were prompt, polite and professional. We now have saved their number in case they are needed again. Great Service!

Review 81 (2024-07-12 - Rating: 5)
Jose was professional and respectful. He did the job well and answered my questions.

Review 82 (2023-07-17 - Rating: 5)
James W. immediately came out when the same pipe leak re-occurred and replaced the valve and everything worked as expected. James even stated that this would be covered under the warranty period of this repair. Now that is great service and honoring your work!!! Great James and Dial One Johnson Plumbing!!!! God Bless to all of you!!!

Review 83 (2024-01-17 - Rating: 5)
I had to pleasure of working with Emmett. He was very polite he came in diagnosed my problem immediately. He was very courteous friendly and knowledgeable.

Review 84 (2023-06-27 - Rating: 5)
Just got an inspection and unscheduled maintenance taking care of today. Jose Ramos was very professional and informative. I am happy with the service I received. Great job Dial One Johnson!

Review 85 (2023-09-27 - Rating: 5)
Dial One and Tech Dan are great to work with. Complete 3-T HVAC system swap install in less than 4 hrs. Recharge other homes units. Very knowledgeable and professional as well as proficient. Experience and expertise coupled with fantastic customer support, prices, and scheduling. Weve used several others for plumbing and HVAC, but Dial One is hands down the best around on complete install or just a maintenance service call. We wont use anyone else because of Dial One overall experience with our family. Being in Duncanville we appreciate the close office locations for services same day and usually within a couple hours. Great job Dan and crew. Keep up the good work and well see you for the winter heater check up.Thanks,DeWaynw

Review 86 (2023-04-10 - Rating: 5)
They connected the water line for the dishwasher in a house I just purchased and had no idea the water line hadn’t been connected after remodeled! These gentlemen were professional, knowledgeable & knew extremely quickly what needed to be done to resolve the issue. They completed the work in a timely manner & we’re on their way!

Review 87 (2022-07-18 - Rating: 5)
I had technician Danny come out and help us with an emergency air conditioning problem. Danny came out quickly and fixed the problem quickly and at a good price. He was super nice to work with and provided great customer service. I actually signed up for their maintenance program because of the good experience I had with Danny

Review 88 (2023-09-28 - Rating: 5)
Dan was my technician. He always friendly and very professional. I always receive a call to let me know when the technician is coming. I most definitely will recommend this company to friends and family. Thanks for your service.

Review 89 (2024-04-26 - Rating: 5)
Great experience with Alan. He did a good job explaining the issues without pressuring me to make a decision right then.

Review 90 (2024-05-08 - Rating: 5)
Awesome and very knowledgeable of the product. Reasonably cost. Great service the problem we experienced was explained very well. I recommend them highly.

Review 91 (2024-10-18 - Rating: 5)
Jose was absolutely wonderful.Exceeded all expectations

Review 92 (2024-06-25 - Rating: 5)
Curly was courteous, timely and informed. He completed the worked quickly and accurately. Thank you!

Review 93 (2024-03-17 - Rating: 5)
When we moved into our new home there was an improper pipe fitting which was the cause of a bad odor. Once they replaced it and adjusted the garbage disposal all drained properly. I was asked to sign up for the maintenance plan which I’m pleased I did. Since signing up two uniformed and professional workers, Gabriel and Kerlin came in, on different occasions, to evaluate our HVAC and our plumbing system. Both gave detailed info along with pictures during their visit and provided answers to my questions of concern. One verified a concern that our inspector pointed out prior to us purchasing the home. Told me my future options without pressure tactics.So far this has been a great investment.Thank you Dial One Team.Michael B.

Review 94 (2023-01-23 - Rating: 5)
I received text that they were on their way. Tech was friendly and got straight to work. He gave me feedback on my unit and changed the filter. Very professional did not try to sell me anything. Service was excellent!!

Review 95 (2024-03-15 - Rating: 5)
The heating and AC technicians showed up and went to work solving the problems that I was experiencing. They worked diligently and did not leave until I was satisfied with the service with all questions answered.

Review 96 (2023-11-27 - Rating: 5)
Our furnace stopped working and Dan was able to check it out quickly and repair the blown fuse. He was professional, friendly and helpful. Thanks so much!

Review 97 (2022-11-03 - Rating: 5)
I have used Dial One Johnson for several needs and am now a member of their family & friends membership services. These are family friendly, very professional, and kind knowledgeable people. I love the office staff as well as every technician that has come to my home or rental property. Top notch in professional service!!

Review 98 (2021-04-10 - Rating: 5)
Daniel was very professional & friendly. He not only took the time to explain why my system needed to be replaced, he also looked at the efficiency of my existing ductwork. He gave recommendations that would increase the efficiency & the life of a new system.After giving a quote, he worked with me to negotiate a price closer to what I could afford, which is extremely helpful since, as a teacher, cost is an issue.He was very communicative throughout the entire process and was also involved on the day of install.Daniel did an excellent job, both representing his company and making me feel comfortable with my decisions.I highly recommend Dial One!

Review 99 (2022-10-25 - Rating: 5)
We had a “water hammering” issue in our pipes and they sent their plumber, Joseph, to come out and diagnose the problem. He was on time and followed all co-vid protocols, even though those mandates were lifted. Joseph was very thorough and meticulous to try to figure out the issue. His recommendation was detailed and communicated clearly on his procedure and process to determine the recommendation. We were very happy with his professionalism and candor about the issue and resolution. We would highly recommend them for any plumbing needs, especially Joseph.

Review 100 (2023-01-19 - Rating: 5)
Matt was great, very professional and kept me informed of where he was in the repair and what to expect. He sat and explained each step and the charge associated and the different options with if there was any. They got me back up and having hot water faster than i thought it was going to take.

Review 101 (2023-10-30 - Rating: 5)
Danny is my new hero! Found a quick solution without trying to convince me I need a whole new system. He was thorough, efficient, friendly, and trustworthy. Thanks so much!!

Review 102 (2023-08-10 - Rating: 5)
Dan is awesome!!! We always ask for him because he is honest and sincere and very professional. I would not use any one else. Thanks Dan, you are the best.

Review 103 (2022-10-10 - Rating: 5)
The technician determined the defect, obtained the parts needed and fixed our faucet to correct the restricted water flow.He also checked the tankless water heater for visible signs of issues.He was very professional and thorough. We highly recommend the service and would use again.

Review 104 (2024-04-12 - Rating: 5)
Love these people. Very honest, fair pricing and very helpful! We use them for our church. Highly recommended.

Review 105 (2023-11-02 - Rating: 5)
The representative was very respectful, and courteous. Briefed on the status of my heating and was very knowledgeable and answered any questions or concerns that I had. A True Professional!

Review 106 (2024-04-12 - Rating: 5)
They were very polite and thorough I have used Johnson Plumbing for MANY years and have always been pleased with the service.

Review 107 (2024-04-17 - Rating: 5)
Allan was great. He arrived and quickly determined what was wrong with the unit. He discussed it thoroughly with me and showed me pictures that he had taken.

Review 108 (2024-04-30 - Rating: 5)
James was very professional, explained all options and worked very hard to do an exceptional job . Courteous. Would highly recommend this service

Review 109 (2023-07-03 - Rating: 5)
Yonny was thorough and explained my ac check up. Requested to add Freon because system was low and tech proceeded. Received good communications to verify prescheduled appointment. Keep up the good work!

Review 110 (2020-04-14 - Rating: 5)
James is honest and professional. He found where the crack on the drain pipe of my tub and had it repaired quick. He does clean quality work and has an eye for detail. I had another plumbing company come out before Dial One and I was told it would cost over $4600 to repair it. James said the job would only cost $304. Im so grateful that James has integrity and conducts himself in a honest and professional manner. James I will reach out to you for plumbing services when needed in the future. Big thanks 🙌

Review 111 (2023-07-20 - Rating: 5)
We are very pleased with the work performed by Johnson Plumbing and will definitely recommend them to our family and friends. Joseph was professional and completed the work in a timely fashion.

Review 112 (2024-05-10 - Rating: 5)
Dial One Johnson is our go to Plummer.they are prompt, professional, honest and skilled. Best in the community.

Review 113 (2024-05-10 - Rating: 5)
I just want to say every time Dial One Johnson,Dallas Plumbing, Heating !! They always do an awesome job!! Thanks guys ❤️ for all your hard work!!

Review 114 (2024-05-29 - Rating: 5)
Excellent and professional service from Michael and Lawrence!! Very knowledgeable and through job of installation of my new water heater!!

Review 115 (2024-05-10 - Rating: 5)
Great service from your tech. Very knowledgeable and solved more issues than what he originally came here for.

Review 116 (2024-06-14 - Rating: 5)
Emmet is a good technician. He is courteous and makes sure he answers all your questions as well as explaining anything you dont understand.

Review 117 (2024-10-30 - Rating: 5)
Arrived on time! Professional plumber and HVAC service techs.Good work completed on time and complete cleanup!

Review 118 (2022-11-24 - Rating: 5)
When my kids flushed something very unflushable. On a holiday. Backing up every toilet in the houseThey answered my call, scheduled an emergency visit about an hour later. Very personable and competent plumber was able to fix our problem and get us back on trackVery grateful for them being willing to take holiday calls and prompt service no matter the day

Review 119 (2023-11-08 - Rating: 5)
Emmitt was outstanding, very knowledgeable and seemed very passionate about his work and the company he works for. Also, Emmitt was very friendly as he and my husband talked about a/c system’s it was nice to see.

Review 120 (2022-09-27 - Rating: 5)
Emmitt with Dial One Johnson was not only prompt for a maintenance check, but he was personable, friendly and fast. All of the staff at Dial One have always been courteous and friendly. Im very fortunate to have found such a reliable and professional company who place customers first.

Review 121 (2023-06-22 - Rating: 5)
Came over and solved the problem and adjusted price accordingly. Signs of a company who cared about repeat business. Kerlin T. was my technician and he does a good and thorough job. I will use them again.

Review 122 (2023-12-29 - Rating: 5)
Excellent company and plumbers to work with. Quick reliable service, kind and professional. Everything we needed repaired or replaced is working properly and looks great!!

Review 123 (2023-11-10 - Rating: 5)
Jose R. did an excellent job on placing a surge protector on my a/c-heating unit in the attic. And...I got to use 2 of my advantage membership coupons on the service -- fantastic!

Review 124 (2020-02-14 - Rating: 5)
Really happy with these guys time and time again. Theyre always very responsive, quick to diagnose or make recommendations that are realistic and budget-sensitive. Being an Advantage Club member has absolutely been worth the cost to get quick service, seasonal checkups, discounts on service, and large annual coupons to apply to projects.

Review 125 (2022-09-27 - Rating: 5)
I was very pleased by Gabe’s performance; he was very professional and friendly. His work ethic and knowledge are excellent, and his explanations were thorough yet brief. I highly recommend this company and especially this technician. Thank you!

Review 126 (2023-12-26 - Rating: 5)
Prompt, polite service. Explained what he was going to do and why. When he was done, he explained what I might need to know and asked if I had any questions. Pleasant experience.

Review 127 (2024-06-12 - Rating: 5)
I have used them many times since my last plumber disappointed me. They show pictures and videos before and after. My brother bought his own faucet and they put it in and I will stay with them. Ty

Review 128 (2024-01-08 - Rating: 5)
Our plumber, Mike, was very knowledgeable about the issue and solution to resolving each problem. Dial One Johnson has our busy for plumbing, heating and air maintenance or needed repairs.

Review 129 (2023-09-14 - Rating: 5)
0 Jose very nice polite, answered all our questions we had. Helpful in every way good personality, so far were pleased with the professional and friendly employee you have thank you.

Review 130 (2022-11-18 - Rating: 5)
Gabriel was very professional and explained everything clearly. He was honest and didnt try to sell services we didnt need. Also helped us realize we needed to do do tune up on heating and air.

Review 131 (2021-07-12 - Rating: 5)
We have used them for over 10 yrs. James was here 5 yrs ago and came to our rescue today. It’s nice to see familiar faces who do such great work. Very polite and punctual. Will definitely use again and refer others.

Review 132 (2024-10-28 - Rating: 5)
Great service knowledgeable technicians and friendly staff

Review 133 (2024-06-24 - Rating: 5)
Best plumbers! HVAC condensation drawing into bathroom sink. Fixed!

Review 134 (2024-05-14 - Rating: 5)
Called them and they took care of our water line leak at the church the same day. James was awesome.

Review 135 (2021-05-15 - Rating: 5)
The technician fixed the repair and gave me prompt details regarding each of processes of the service. I really appreciated his hospitality and professionalism. I recommend this company to everyone going forward and will utilize their services in the future. Thanks again!

Review 136 (2020-09-17 - Rating: 4)
James W. came out to service our Navien water heater and service toilets. He was very professional and worked quickly to solve our issues. He had to order parts to complete the service. He told us what day he would be back to complete the service and there was no delay. Everything he told us happened just as he said it would. Would recommend them to all my neighbors!

Review 137 (2021-11-09 - Rating: 5)
This review is very overdue. I love Johnson Plumbing. They are not the least expensive, but the service and results indicate that they are a very good value.During the big freeze of February 2020, I had 3 burst pipes. My husband, who had terminal cancer, was wheelchair bound and we had snow between us and the car. I couldnt turn off the water and be housebound with a cancer patient.Johnson Plumbing came over within a few hours and fixed my pipes. Yes, it was costly. Still a good value, because they came, the work was done and was excellent.This year, I found a lake under my house. Johnson came out quickly. My husband was, by then, on hospice and could not be moved. It took the young plumber several days to work up an action plan, which was inconvenient, but when he got there, they found an ENORMOUS leak under my deck, fixed it, and put the yard back. It wasnt put back very well, contrary to the assurance that I wouldnt be able to tell it was ever dug up. The cost was not cheap, but it was reasonable for the amount of work involved.Except for a stumble getting started on this years job at my house, the plumbers have been very professional and responsive. The work has been exemplary. I have recommended Johnson to the whole neighborhood.

Review 138 (2022-11-07 - Rating: 5)
The smartest thing I ever did was purchase the maintenance plan that they offered. So happy with all the work they do for me! Also very friendly and totally transparency.

Review 139 (2023-11-28 - Rating: 5)
The service people were on time, professional, and got the job done. I am very happy with my new system and the time and attention I got during the process. Thank you

Review 140 (2024-02-08 - Rating: 5)
The plumbing inspector was very courteous and efficient. He knew what to do immediately and seemed to be a good trainer for the young man with him.

Review 141 (2024-06-27 - Rating: 5)
Dan was excellent at explaining what was wrong and the steps to fix the issue.

Review 142 (2024-02-06 - Rating: 5)
It was great took them only a few minutes to remove my stuck hose bib. I’m sure I loosened it up for them. Good job!

Review 143 (2024-05-30 - Rating: 5)
Jose was a delight to deal with. He explained what was wrong, fixed it and explained what I should watch for.

Review 144 (2023-06-01 - Rating: 5)
He has not let us down he installed a tankless water heater in December when we bought our house and we had him snake the plumbing bc of back through the sink. Highly recommend will call you guise everytime we need something done

Review 145 (2024-05-29 - Rating: 5)
Dial One is always very professional l, pleasant to deal with, and able to address issues quickly.

Review 146 (2024-05-17 - Rating: 5)
They came immediately and replaced our hot water heater in the brides house (brides room & grooms room) BEFORE the bride & groom arrived for their wedding day! 🙌🙌🙌

Review 147 (2024-06-07 - Rating: 5)
I am satisfied with the DialOne visit. Received the quote for water heater replacement.

Review 148 (2022-09-24 - Rating: 5)
Always a good experience. Daniel is thorough and detailed as usual. I have used Dial One for so many years for a reason. They truly build a relationship.

Review 149 (2023-10-30 - Rating: 5)
Dan did a great job. He found the problem quickly and fixed it. He is very friendly and professional. Thank you!

Review 150 (2022-11-09 - Rating: 5)
On a scale of 1 - 10, theyve earned a solid 10 for services rendered and what I think about the business. Turnaround in getting the replacement parts needed was amazing--within 24 hrs. Thank you!

Review 151 (2020-05-26 - Rating: 5)
I just want to take a moment to thank James B. and Courtney for a job well done. They came on time, diagnosed the problem, explained in detail what needed to be done, and performed job professionally. They were outstanding. Dial One Johnson Plumbing has served my needs for many years and I will continue with them.

Review 152 (2023-11-15 - Rating: 5)
The ladies that answer the phone are very polite. It is always nice to have Kerlin show up and get the job done fast. He is very knowledgeable and professional EVERYTIME!

Review 153 (2024-05-01 - Rating: 5)
James was excellent in every way. Made our plumbing repair quickly and efficiently.

Review 154 (2023-05-10 - Rating: 5)
Called them out for a quote on a new commercial AC system for our business. They came out same day, and were very professional. Still waiting for the final quote, but the ballpark estimate sounded very competitive.

Review 155 (2023-08-24 - Rating: 5)
They booked my appointment promptly and finished the job on time.Jonathan is a very professional, knowledgeable, and friendly technician.

Review 156 (2022-10-05 - Rating: 5)
James qualifications and experience helped me have peace of mind in resolving a repair that I thought was going to cost me an arm and leg. After inspection of various area of my home , James of DIAL ONE, found and fixed the problem. The cost was reasonable but most important, James, left me in a better frame of mind.

Review 157 (2022-10-25 - Rating: 5)
This company lives up to their great reviews. Glad to know a highly reputable plumbing services company in the area with knowledgeable, friendly, and professional staff. I’ll definitely reach out again when needed. Thank you!

Review 158 (2021-12-24 - Rating: 5)
Would absolutely recommend Dial One for any plumbing services. Our technician, Kerlin, was extremely kind, accommodating and informative when arriving at our house to fix an issue with our hot water heater. Will most certainly use their services in the future due to the wonderful experience I had with them.

Review 159 (2023-07-28 - Rating: 5)
We LOVE Dial One! We use them personally and for rental properties. So kind, professional and knowledgeable! MAKE DIAL ONE YOUR GO-TO PLUMBING COMPANY!

Review 160 (2021-03-24 - Rating: 5)
Gabe was our plumber who was assigned to replace my Water Heater. He was honest about my issue with my water heater and I chose to get a new one replaced/installed being that my old water heater was over 9 years old, He also checked my water pressure since it was a slight issue. Gabe is a professional, wore his mask the whole process of the installation, respected the social distancing. Gabe is an outstanding worker and a good professional to represent Dial One Plumbing. I highly recommend Gabe and Dial One Plumbing for plumbing needs,

Review 161 (2023-01-16 - Rating: 5)
We have an annual maintenance contract with Dial One which is well worth the money since we need to have our water heater flushed annually. The young man who came today, Michael Young, was wonderful.

Review 162 (2016-09-21 - Rating: 5)
During the weekend, my pilot light wouldnt stay lit, so I went on Angies List. I read all the reviews and they were good so I gave them a call. They came out 09/14/2016 and ended up finding out that the gas regulator valve was out. Have an older water heater so I ended up getting a whole new water heater. Putting new parts on an older model could end up costing more in the long run. The guy came within the time range they gave. He was very polite and professional. He even got everything done by the time I was walking out the door for work, so I wouldnt be late. If I ever need anything else I wont hesitate to call them again.

Review 163 (2024-01-17 - Rating: 5)
Came out on a same day request. Joseph was professional and explained the steps needed for an efficient repair when it came to an outside spigot.

Review 164 (2024-04-23 - Rating: 5)
Awesome work and great service as always provided. Definitely a customer for life.

Review 165 (2020-08-05 - Rating: 5)
I would like to think Mr.Brian and Mr. Kody for the exceptional service that was provided. This team clarified my options, executed with precision, radiated sincere kindness, all while wearing face mask n feet booties. As a home owner, husband, and father of 6 this all around quality service was greatly appreciated!

Review 166 (2017-02-15 - Rating: 5)
Dial One went well above and beyond to help us out in an emergency over the week and we are new customers!! Plumber very professional with great customer services skill worked to find a solution. I will use them again and give them my highest rating and deep gratitude.

Review 167 (2024-06-26 - Rating: 5)
Technician was quick and honest and took care of my issue.

Review 168 (2024-07-02 - Rating: 5)
Sound professional. Polite, completed the work and provided helpful information along the way.

Review 169 (2023-08-11 - Rating: 5)
Jose was very polite, friendly, helpful, took time to discuss the issue & provide an affordable resolution to the problem. Definitely recommend him!!

Review 170 (2020-09-17 - Rating: 4)
James is always patient, attentive, and reliable. Today, he arrived on time (as always) and had my line cleared in a jiffy. I always appreciate his service. I highly recommend this company.

Review 171 (2024-04-19 - Rating: 5)
The work done was fantastic. The cool air production promised was notified immediately. Dan and Allen were superb.

Review 172 (2023-06-29 - Rating: 5)
As always Dial One and Dan gave me detailed explanations of the working of my system. He is very fair and honest about any future maintenance that may be needed.

Review 173 (2023-02-15 - Rating: 5)
Technician Joseph was very helpful in finding and diagnosing our problem. He was efficient and professional. Will use this company again.

Review 174 (2024-07-09 - Rating: 5)
Great Service! Jonathan was awesome and efficient!

Review 175 (2024-07-03 - Rating: 5)
Joe is a good people person, and very thorough. Thanks

Review 176 (2023-06-27 - Rating: 5)
Emmett was the technician. He had great customer facing presence, he was friendly and very polite. He answered all my questions professionally.

Review 177 (2023-11-04 - Rating: 5)
Thank you so much! Job completed professionally as described by great plumber! James was the best! Highly recommend!!!

Review 178 (2021-05-07 - Rating: 5)
James is an awesome plumber. Our 2nd floor bathroom was leaking down to the 1st foor ceiling and it was a mess. Our flange broke and along with that, a section of a pipe.James explained to us in details how he was going to approach and fix the issue. He went above and beyond accommodatted our request, keep our indoor clean and no mess left behind. He also recommended us a better product and tips on how to avoid future issues.We really appreciated him and will definitely recommend Dial One to anyone we know that in need of plumbing.

Review 179 (2024-05-31 - Rating: 5)
I simply love this company! They’re beyond professional, friendly, courteous. I enjoy talking to the guys because they’re so willing to talk back—-explain what’s going on each step of the way. I think what I like best is they are in and out of the home in record time and a job well done. I haven’t met a one or even spoken on the phone with anyone who was not friendly and courteous. I’ve recommended this company to a few friends and family. Thank you Dial One and keep doing what you’re doing.

Review 180 (2023-06-22 - Rating: 5)
Dan performed excellent service. He is a kind and friendly person who explains the situation, what is needed to fix the problem, and gets it fixed. Excellent service!

Review 181 (2020-07-13 - Rating: 5)
The technician that came out and made the repair was on time and took care of the repair and made it not so stressful. He was very professional and respectful. He was very knowledgeable. I would definitely recommend this company to anyone needing a water leak repair.

Review 182 (2024-06-11 - Rating: 5)
Technicians were courteous , professional and knowledgeable. I would definitely use them again.

Review 183 (2023-11-02 - Rating: 5)
Emmett was both courteous and professional. He provides excellent service and always with a smile.

Review 184 (2024-03-14 - Rating: 5)
Ive used this company for years, and they always do good honest work.I highly recommend Dial One Johnson. They will take good care of your needs.

Review 185 (2022-11-10 - Rating: 5)
Great group of individuals. Juan was the service technician this time and he was very informative and polite. Each and every encounter has been spot on.

Review 186 (2017-02-21 - Rating: 5)
I rate them pretty highly based on the fact that they said what they would do and did what they said. I had a very vexing under the slab leak. They coordinated working with a tunneling crew to uncover the pipe and then fixed the multiple leaks located. All this took several days and they were extremely sensitive to our need to be left at the end of each day with running water in at least part of the house. All in all, well done.

Review 187 (2024-09-17 - Rating: 5)
Aways on time and thorough. Gave helpful information when asked. We especially like the on call feature.

Review 188 (2024-07-03 - Rating: 5)
As always - the best detectives & plumbers ever. Diagnosed and repaired.

Review 189 (2021-04-26 - Rating: 5)
Daniel was extremely detailed in inspection and his explanation of my hvac system. I would most certainly have him back to repair and appreciate his time spent to get me on track with my new thermostat.

Review 190 (2024-04-24 - Rating: 5)
The tech did an awesome job, very nice and fixed out garbage disposal.

Review 191 (2024-07-01 - Rating: 5)
Replaced batteries for hot water heater. Advised Duracell best battery.Switch out batteries at least every sixmonths.

Review 192 (2023-11-14 - Rating: 5)
Tuesday 11.14.23. My plumber was Curly Couldnt ask for a better plumber!!! From now on I will be calling Dial One for any with plumbing system!