Roto-Rooter Plumbing & Water Cleanup

Located in Cleveland, Ohio

Address: 5851 Pearl Rd #205A, Parma Heights, OH 44130, United States

Phone: +1 440-869-3628

Rating: 4.9

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-10 - Rating: 5)
Josh came out to our house on September 9 and accurately diagnosed a very tricky problem with a toilet that would not adequately flush. He had a very conservative and thoughtful approach to make sure that we did not overspend, but that we also solved the problem. I very much appreciated his professionalism. In the end, we have a brand new toilet that looks absolutely perfect in the room and was installed beautifully. He cleaned up and the room is literally ready for use. Great company and highly recommended.

Review 2 (2024-12-28 - Rating: 5)
J.R. was amazing! He was thorough and knowledgeable. He explained the issues very clearly and even helped out with a drain cover that needed fixed. Normally these visits give me anxiety, but JR was calm and put my mind at ease. #1130

Review 3 (2024-12-27 - Rating: 5)
We had a plumbing issue with our bathtub a few days before Christmas. Van came out on an urgent call and diagnosed the issue. He was polite, knowledgeable and answered all of our questions. He came back to do the job during the day (we have little ones at home) and was able to fix it that same day (knowing we have one bathtub) even though it was a big job. We have nothing but good things to say about our experience and highly recommend Roto Rooter, especially Van!

Review 4 (2024-12-28 - Rating: 5)
JR 1130 the service technician came out and fixed our super slow kitchen drain. He was very thorough and explained everything he was doing so we understood. Would ask for JR on any other jobs we would need.

Review 5 (2024-11-12 - Rating: 5)
Josh was excellent! He explained everything to me so I could understand the work he was doing. Resolved my drain pipe issues same day. Would highly recommend.

Review 6 (2024-11-25 - Rating: 5)
By far the best service we have ever experienced. J.R. was not only friendly and honest, he was very professional and knowledgeable about his job. He explained everything that was done in a way that was very easy to understand. Thank you for your help J.R.

Review 7 (2024-10-14 - Rating: 5)
Mr. Jabril was amazing.He took the time to explain everything. My dad and I had complete understanding as to what he was doing what needs to do in the future. He was polite and respectful. I would have given him hundred stars ⭐️ if it was possible. When he left my dad could not stop talking about his how good his work was. We are Happy customers from the Smith.

Review 8 (2024-11-21 - Rating: 5)
Incredible work. JR was very thorough, efficient and hardworking. Made sure everything was working properly before he left and we were satisfied. Communicated with us and gave us updates along the way which was appreciated.

Review 9 (2024-11-01 - Rating: 5)
JR did an amazing job explaining everything he needed to do to fix our downstairs bathroom. I actually learned a lot about plumbing too! He fixed our bathroom perfectly and cleaned up after. I will def be calling JR again if anything else goes wrong with our plumbing!

Review 10 (2024-12-26 - Rating: 5)
JR 1130 helped me a lot and made me feel more at ease with the issues with my plumbing and I really appreciated it. I felt confident in his ability to get the work done efficiently and professionally.

Review 11 (2024-11-03 - Rating: 5)
Roman came out fixed my problem and installed a new sink facuet. He was very nice and polite man. Very efficient and knowledgeable in the work he did for me.Not only will I be recommending him but I will make sure to ask for him by name next time we need help with our plumbing.

Review 12 (2024-11-12 - Rating: 5)
I was very impressed with how thorough and knowledgeable the plumbers were. They took time Discover exactly what was going on and fixed the same day. Even though it took 2 guys and they were here until 9 pm. For the work that was done their price was reasonable and I didnt feel like I was being price gouge. Roto Rooter will be my go to for all my plumbing needs.

Review 13 (2024-11-12 - Rating: 5)
Very upfront and professional. Use all the proper materials while also cleaning up once he was done. I would recommend rotor rooter and this tech any day of the week. Thank you for a fast and reliable job well done.

Review 14 (2024-12-16 - Rating: 5)
Van, Jake and Steven saved our Christmas! We discovered two water drips in the area of the main water pressure valve in our basement on a Saturday morning. We hit a dead end with the first three plumbing emergency numbers we called, but the fourth time was the charm when we called ROTO ROOTER and were told a technician would be out within two hours. HALLELUIAH! Van was able to diagnose the problem immediately and although it would ultimately require the replacement of the pressure valve as well as the hot water tank, we were so relieved when he told us he could take care of it that day. He left to get supplies and returned with Jake and Steven to help! With three of them, the work was completed sooner than we had hoped. All three men were professional, courteous and respectful of us and our property leaving the work area cleaner than when they started. With the Holiday Season already in high gear, we were so grateful to be able to get this major plumbing issue resolved in one day. Roto Rooter answered the call and took great care of us!

Review 15 (2024-10-17 - Rating: 5)
Roman was very thorough in the possibilities of my issue. Luckily, it was lesser of the two evils. He quickly solved my issue, and you would never have known he was there. My bathroom sink is now in perfect working order! Highly recommend Roto-Rooter for your plumbing needs!

Review 16 (2024-12-02 - Rating: 5)
J.R. was great. Very knowledgeable, friendly, and thorough! We would definitely use Roto Rooter again and request him. Thank you so much!!!

Review 17 (2024-12-26 - Rating: 5)
JR was such a wonderful help, he took care of the plumbing issues that was going on in my home. I would recommend him to anyone that is in need of plumbing or having water issues in the home 100%. He took ease off my mind so for that, thank you

Review 18 (2024-10-07 - Rating: 5)
Roman was awesome ! The dude never gave up and fixed the issued.. saved us money and very grateful for his hard work and perseverance. He needs to be recognized. Rockstar employee !!

Review 19 (2024-11-24 - Rating: 5)
Josh did an exceptional job diagnosing the problem, solving it quickly, and even cleaned up after himself when he was done. Above and beyond what I expect of a plumber. He’s the one I want next time I need work done.

Review 20 (2024-07-29 - Rating: 5)
Today I needed emergency help with my toilet and Josh at Roto-Rooter helped problem solve with 3 options based on approach and cost. I truly appreciate someone who cares about doing the job right but also realizing that someone else is paying for it! I’ve used Roto-Rooter for a couple of other emergencies and I’ve always been impressed with their plumber’s knowledge, honesty and trustworthiness.

Review 21 (2024-09-18 - Rating: 5)
Our Technician Josh was great! Hard working and He kept us informed on every step of the wayKudos, Roto Rooter. You need more employees like Josh!!!

Review 22 (2024-10-16 - Rating: 5)
Setting up appointment was super easy. Our technician Josh was very helpful and fixed the issue quickly. Will definitely use again.

Review 23 (2024-07-02 - Rating: 5)
I’ve used Roto Rooter 3 times and they’ve been very responsive and able to fix the issue every time! I always appreciate the urgency as having a backed up kitchen sink is extremely inconvenient. This past time I had an issue and they reached out right away to discuss what happened and were passionate about making it right. It’s rare to work with a company who actually cares about the service they provide their customers so I would definitely recommend them and will use them again!!

Review 24 (2025-01-02 - Rating: 5)
Jabril was very professional and thorough. He tackled the problem & saved me a lot of issues in the future

Review 25 (2024-11-04 - Rating: 5)
JR was courteous, professional, and provided thorough service in an emergency situation. He explained everything that was going on and what he was doing to fix the problem.

Review 26 (2024-06-13 - Rating: 5)
Roman was exceptionally good! He showed me what he thought was issues and assured me if he also couldn’t get the drain working it wouldn’t be a charge, and the guarantee with his number if any other issues arose was what sold me. He was very courteous and polite and made sure to clean up too! He is a very valuable employee hopefully he’s compensated accordingly our company needs people like him!!

Review 27 (2024-12-01 - Rating: 5)
The Plumber Josh did an amazing job, very polite and friendly. Explained everything he was doing and walked me through what he did when he was done. Give this plumber a raise, he deserves it.

Review 28 (2024-11-17 - Rating: 5)
Roman was awesome. Super friendly and really helpful. Did as much as he could to help us out.

Review 29 (2024-07-06 - Rating: 5)
Josh was very helpful, and explained all of our options clearly. He was knowledgeable and worked with us to come up with the best solution. He came to our house twice just to talk to us, and troubleshoot the problem, before any work was even started.

Review 30 (2024-12-26 - Rating: 5)
JR was very polite, friendly, professional and respectful he went above and beyond and me and my family appreciate the service, give him a call

Review 31 (2024-08-04 - Rating: 5)
Josh was professional, friendly, and efficient. He kept us fully informed as his work progressed. Thanks Jish!

Review 32 (2023-03-13 - Rating: 5)
Drake 1255 was very nice and personable. Flate rate was quite a bit but they have a offer right now if you wright a 5 star review you get a chance to win 500$ so thats good. Repair looks great he also detected a leak between the bowl and the tank we didnt notice before either

Review 33 (2024-10-06 - Rating: 5)
Very happy with my experience. He was able to fix my problem! I will definitely use Roto-Rooter in the future.

Review 34 (2024-07-14 - Rating: 5)
Tom at Roto Rooter was friendly, professional, knowledgeable, took great care of installation. He has superior customer service and went above and beyond and should be commended. Thank you!

Review 35 (2024-06-25 - Rating: 5)
Contacted Roto-Rooter and set up an appointment for Monday. They arrived early and i explained the troubles that i was having.Thomas was extremely helpful and gave me some suggestions. After taking his advise, he proceeded to clear my clogged drains.Before he left he made sure the areas were as clean as when he arrived.I highly recommend using this business for all your drainage needs.

Review 36 (2024-10-22 - Rating: 5)
JR was outstanding! He assessed our issue and immediately started on remediation. Highly recommend!

Review 37 (2024-08-03 - Rating: 5)
Superior work and done in a very timely manner, same day repair. The one year guarantee was a surprise to me most places dont offer that which Im pleased with.

Review 38 (2024-11-20 - Rating: 5)
They were great! Super easy to schedule, great communication, and tech was super kind and efficient.

Review 39 (2024-06-10 - Rating: 5)
Garry was the absolute best!!!! He was very knowledgeable and thorough with his work. I didnt feel like I was getting ripped off. He told me the root of my plumbing issue and gave me different options on how to resolve it. I hope no further issues arise but if so, I would request Garry and Garry only!

Review 40 (2024-06-02 - Rating: 5)
Noticed a supply line leak to a recently installed dishwasher on Saturday morning and had a technician at my house in under an hour (plus no extra charge for coming out on a weekend)! The technician, Josh G., quickly diagnosed and fixed the issue and did a fantastic job. He was professional, friendly, and worked extremely quickly. I will definitely call Roto-Rooter for any future plumbing needs!

Review 41 (2024-06-27 - Rating: 5)
Josh was absolutely wonderful he really cared about fixing my plumbing issue. He went that extra mile and got it done! Josh was a blessing for me thanks for sending him!

Review 42 (2024-06-25 - Rating: 5)
Josh and his co-worker did an amazing job of getting my hot water heater installed. Completely explained how the old one caused so much damage and the safeguards he put in place on the new one. Feel secure we wont have any problems for a long time.

Review 43 (2024-12-30 - Rating: 5)
Roto Rooter saved the day for us today. They came out on a Sunday, did a very thorough evaluation of the situation and gave us clear and transparent options. They worked quickly and our service provider was very professional, pleasant, and easy to work with. I would highly recommend!!!

Review 44 (2024-05-12 - Rating: 5)
Had a plumbing emergency on Mothers Day (Sunday) with our toilet backing up into our tub. The service we received was quick and easy! Roman was professional, friendly and a great communicator! Best experience ever! Now our bathroom is back to normal.

Review 45 (2024-04-04 - Rating: 5)
Technician Bryan was ahead of schedule, which was great for me. Diagnosed the issue and got straight to work. Was well mannered and courteous. Did a fantastic job and properly cleaned up after himself. I was amazed and the diligence at which he worked. Will use this company for my future plumbing needs

Review 46 (2024-05-18 - Rating: 5)
Sam and Van were complete professionals. They were knowledgeable and friendly. I was provide all the information I needed as they were working and at the end of their review of the situation they presented several options to move forward. A+ service in my opinion and will use them again should I have another plumbing job.

Review 47 (2024-04-19 - Rating: 5)
Extremely pleased with their service rep Roman. Worked diligently to get the sewer pipe cleared of the debris. Now my wife is a happy camper again! When I called the inside rep was very courteous and called three times to advise time of arrival. Would recommend to anyone.

Review 48 (2024-11-28 - Rating: 5)
Josh was very professional and personable. Happy Turkey Day!

Review 49 (2024-05-28 - Rating: 5)
Our basement drain back up with sewage one night and Roto-Rooter came the next morning. They sent out Garry and he was knowledgeable, professional and efficient. He snaked out the main and the basement drain, only to find that the old clay main had collapsed in our front yard. His supervisor Sam came and explained what’s going on and the work needed to be done to repair the situation. They weren’t pushy sells people and made me feel comfortable.

Review 50 (2024-07-02 - Rating: 5)
Gary was AWESOME did an Excellent job very polite and cleaned up after his work was done. Will Highly recommend you again. Thank You. 😊

Review 51 (2024-03-29 - Rating: 5)
Bryan was absolutely fabulous! Very easy to work with and the final product was perfect. This is our third experience with Roto-Rooter and we will continue to call them when we have future plumbing issues.

Review 52 (2024-05-28 - Rating: 5)
We called Roto-Rooter on a holiday weekend after our basement sink backed up and overflowed. Garry made it out within a couple hours, took care of the problem quickly and was extremely helpful and wonderful to deal with. So thankful for the speedy service on a holiday weekend!

Review 53 (2024-01-08 - Rating: 5)
Service was prompt and courteous. Garry was very friendly and let me know what he was doing and why. He did not seem bothered by all my questions, he was very polite! The supervisor, I dont remember his name, was also very friendly and polite. Job was completed with no additional problems. Both gentlemen were professional and courteous. They will be our first call for plumbing issues, always.

Review 54 (2024-05-05 - Rating: 5)
Had a water heater fail at a rental property of mine. Had someone arrive within 2 hours of my call. Ended up having 2 water heaters replaced, as both were the same age. Very polite and knowledgeable techs handled the whole job in just over 5 hours, which was the time I was quoted. Price was at the high end of the stimate, but very happy with the work and professionalism. Would happily use again for any future plumbing issues.I forgot to mention the lead techs name in my review. Thank you Thomas!

Review 55 (2024-06-09 - Rating: 5)
I had a detachable toilet wand brush break off and got stuck in my toilet. I called Roto-Rooter and they said they could fix the problem. They told me someone would be out within two hours! Josh came and assessed the situation. We discussed three possible scenarios that could happen to resolve the issue. Luckily, the first solution which was snaking the drain did the job! Josh flushed the toilet with water several times to make sure the water was emptying well. Then he flushed four more times with paper to make sure it went down. Everything works just fine!The Roto-Rooter operator was very friendly on the phone. Josh the technician was super nice and very knowledgeable as well. The promptness of him getting here was so surprising! I highly recommend Roto-Rooter!

Review 56 (2024-01-06 - Rating: 5)
Just finish Josh 5833 did a great job. Everything going well so far. The Josh was very nice respectful. He did a great job. Also did a great job of cleaning up behind his job which is a plus. Was very informative to let me know what Im facing whats going on with the pipes. Overall great job I give him a five-star.

Review 57 (2024-03-05 - Rating: 5)
Josh was very helpful and informative. He performed great work and took excellent care to our home while bringing in and taking out the big snake. Great job, great person. Thanks again!

Review 58 (2024-05-04 - Rating: 5)
The electrician is on time and very informative about what he does at the time of his service. The sale representative was helpful and professionally passionate about what she knows. They have the best team members to work with in any situations. Thank you.

Review 59 (2024-07-27 - Rating: 5)
Thomas was wonderful. He explained everything to me and was very friendly and professional. I highly recommend!!

Review 60 (2024-05-13 - Rating: 5)
Our tub faucet suddenly wouldn’t turn the water off. Roto Rooter was able to get someone out the same day. Thomas was fast, efficient, and friendly while rebuilding the faucet mechanism. Great experience, would recommend.

Review 61 (2024-04-04 - Rating: 5)
Alex was the greatest! This was the best service experience Ive ever had. He took time to explain everything to me and did an excellent job completing the task at hand. Definitely went above and beyond! Highly recommend!

Review 62 (2024-03-27 - Rating: 5)
Bryan (3794) was really nice and helpful today. He fixed our clogged toilet and did it really fast. Also shout out to barbara at the scheduling office she was really nice as well.

Review 63 (2024-04-11 - Rating: 5)
Garry and Daemarie were very professional, communicated with me throughout the visit, and answered my questions patiently. They explained next steps and coordinated with the people we would need to work with to finalize our plumbing issues. I would recommend their company and both of these employees individually. Thank you for your hard work.

Review 64 (2024-02-29 - Rating: 5)
Great service. Highly professional and friendly technicians. The problem was a stubborn one and Josh took it head on, spent a couple of hours to no avail, that’s when he contacted John from Jet services who came with the more powerful jet tool solution, and that surely tamed my sewer. Roto Rooter you’re lucky to have great customer facing professionals as with Josh and John. Thank you all for the service.

Review 65 (2024-05-03 - Rating: 5)
Dylan did an excellent job in servicing my kitchen drain. He explained everything to me, and was respectful of my home and the work area. Dont be fooled by other companies advertising cheap prices - you get what you pay for. Dylan is an asset to Roto Rooter!

Review 66 (2024-06-07 - Rating: 5)
Our technician Roman was super knowledgeable, quick and helpful. He answered all the questions we threw at him, even for plumbing issues that were unrelated to the issue being fixed.

Review 67 (2024-11-10 - Rating: 5)
Great service, friendly representatives. Would contact again for future work. Thank you!

Review 68 (2024-07-14 - Rating: 5)
Thomas was an excellent worker. I truly appreciate him coming out and doing his job so well.

Review 69 (2023-12-09 - Rating: 5)
Very accessible. Excellent timing (plumber was at my house within an hour of making the appointment on the phone) for an urgent issue. Plumber was very friendly, explains things clearly, did his job effectively and quickly. They use shoe covers even if you tell them they dont need to, which is exceptionally professional. Im not subtracting a star even though I want to, for the reason that YOU PAY DEARLY for their ease of use. Their cost of service is steep. While he was working on my half hour job another company called me back and said he could FOR SURE have done the job for less than $300. Rotos initial quote after seeing the job was over $600, then gave me a $75 online discount. So, good services, timely, can use them in a pinch, but youll pay a hefty price for convenience.

Review 70 (2024-06-30 - Rating: 5)
Thomas was very friendly and did a fast, efficient job. This being my first plumbing service, I’m not sure who else I’d go to my for next one other than Roto Rooter.

Review 71 (2024-05-28 - Rating: 5)
Garry was fantastic. Coming in late on a holiday to solve our plumbing issue. Was very straight forward with everything and made it easy to understand what he was doing.

Review 72 (2024-04-07 - Rating: 5)
Alex did a wonderful job installing our water line In our new refrigerator! He was very friendly and knowledgeable. It always nice to encounter a true professional!

Review 73 (2024-04-08 - Rating: 5)
Alex was very knowledgeable about what was going on with our plumbing issues. He answered all of my questions. He worked efficiently and was able to show me where the problems were in my sewage line and what was pulled out. I am grateful we are back up and running in just a short period of time!

Review 74 (2024-01-27 - Rating: 5)
Bryan did an excellent job helping us with our toilet leak. He was incredibly knowledgeable and respectful. He also walked us through multiple quotes that would best fit our budget. The job was done quickly and efficiently.

Review 75 (2024-04-01 - Rating: 5)
Roto-Rooter came to our rescue with a clogged drain at our rental property. Josh arrived promptly, diagnosed the issue clearly, and offered a solution with a fair price. He fixed the drain quickly and efficiently, and even performed a camera inspection to ensure everything was clear. We highly recommend Roto-Rooter, especially if you can request Joshs expertise.

Review 76 (2024-04-22 - Rating: 5)
Called Roto-Rooter this morning for a clog in our drain pipe that I couldnt reach. They sent Alex first thing -- knowledgeable and thoughtful -- kept after it until fixed . . . and we discussed and agreed to replace an existing trap so I can do maintenance in the future. Ask for Alex!

Review 77 (2024-07-13 - Rating: 5)
My service tech was Mr. Thomas. This may sound exaggerated, but he was a professional ANGEL! The past few weeks have been very much an emotional roller coaster…to the point of losing hope in people’s ability to HELP RIGHT with quality and care. Thomas…THANK YOU (and Roto-Rooter) for blessing me and easing my soul. More importantly thank you for being an ear to allow me to just vent…lol. You got the job done and made me smile (which has been absent for too long). I am beyond appreciative.

Review 78 (2024-07-04 - Rating: 5)
Thomas was on time and amazing. Explained everything at every step. I would definitely recommend and use this service again!

Review 79 (2024-03-10 - Rating: 5)
Selecting Roto-Rooter was the best choice. Their on-line scheduling was very simple and easy to do. Roman was very polite and knowledgeable about the situation. I appreciate his concern of keepingour home cleanas he worked. I will recommend Roto-Rooter to others and will not hesitate to use them again.

Review 80 (2023-12-21 - Rating: 5)
Roto-Rooter was very responsive to our needs. We had a sump pump piping issue. Technician, Bryan, did a great job. He was easy to work with and the quality of the work was excellent. Well done!

Review 81 (2024-04-03 - Rating: 5)
Had a fatal hot water tank failure. Company covered tank under warranty. I was very pleased with the professionalism of their tech, Garry. He was prompt and courteous! 5 stars of 5!

Review 82 (2024-04-05 - Rating: 5)
Garry was very professional. He gave me information that I did not know regarding the plumbing in my house. I appreciated his time today and he did a very good job. Everything is five stars.

Review 83 (2024-03-01 - Rating: 5)
Matt was wonderful and knowledgeable. Brought out fancy tools to get the job done right. Finished the work once and I know I won’t have to call back. You better call Roto if you ever need any plumbing! Thank you Matt Z 5422!

Review 84 (2024-03-08 - Rating: 5)
Awesome experience! Noticed old HTW stopped working at 11PM. Able to get an appointment for 8AM the next day. Everything done by 1PM! Bryan was fantastic!Thank you!!!

Review 85 (2024-05-30 - Rating: 5)
Had a gnarly and hard to reach drain clog. It took almost every tool in his arsenal, but Garry stayed at it and got the job done. Neat, professional and cool headed. Nice Job!!!

Review 86 (2024-01-03 - Rating: 5)
Roman has been great! I bought a house a few months ago, and he has helped me with several projects. He’s communicative, reliable, and super easy to work with. He’s done a great job and will continue to leverage him!

Review 87 (2024-11-01 - Rating: 5)
Jabril was super friendly, helpful and thorough. Great experience!

Review 88 (2023-11-24 - Rating: 5)
Bryan, was excellent. Arrived on time, used covers on his shoes in our home. Explained everything about the problem and gave us options to fix it. Had Ihe problem solved in no time. Would highly recommend Bryan and roto rooter.

Review 89 (2023-04-04 - Rating: 5)
Service was great, Jonathan was fantastic! Very responsive, polite, and professional. They take the time to answer all of your questions and never rush you. Same day service. Called them to explain the issue and then dispatch called me a few hours later to conform technicians were on the way. Jonathan showed up and he was simply amazing. It started to rain and it was surprisingly cold and windy, but he worked comfortably and never complained. For the first time in a long time, i get a contractor at home and feel like I want to pay them extra!! Highly recommend them.

Review 90 (2024-03-02 - Rating: 5)
I recently had an excellent experience with Roto-Rooter when our 6-year-old water heater started acting up, causing intermittent loss of hot water. Bryan, the technician assigned to our case, was incredibly professional and knowledgeable. He arrived promptly, assessed the situation efficiently, and provided clear explanations of our options for replacing the water heater. Throughout the process, Bryan demonstrated exceptional expertise and ensured that the replacement was done swiftly and with minimal disruption to our daily routine. Thanks to Roto-Rooter and Bryan, we now have a brand new water heater, and our hot water issues are a thing of the past. I highly recommend their services for anyone facing plumbing problems.

Review 91 (2024-05-12 - Rating: 5)
Thomas was an efficient, courteous, and professional technician who came quickly on a Saturday and replaced our leaking water heater. Definitely would recommend their service.

Review 92 (2024-04-22 - Rating: 5)
Garry with Roto-Rooter came to our home to snake our pipes in our basement. Of course, some difficulties unexpectedly occurred. Garry was so knowledgable, courteous, experienced, helpful and honest. He was at our home for hours working and provided the utmost care and advised us every step of the way, providing different levels of care and their outcomes. I 100% recommend Garry and Roto-Rooter for your plumbing and water cleanup needs. He went far beyond his job duties to satisfy our concerns and fix our problems. We are so satisfied with the outcome.

Review 93 (2024-01-29 - Rating: 5)
We had a main drain blockage. Josh came out and took care of the problem. He was very courteous and neat. He made sure the issue was addressed before leaving. Hopefully this solved the problem, but it doesn’t, will definitely use and recommend again! Thank you!

Review 94 (2024-03-07 - Rating: 5)
5 stars isnt enough!! We had been told by another plumbing company that a corroded sink drain in our slab home would require tearing up our hardwood living room floor and concrete below to access and replace the pipe. Instead Alex (very professional and great customer service, btw) came out today and cleared out the pipe and that was that. Customers for life!!

Review 95 (2023-11-13 - Rating: 5)
I had a late night sewage backup & they responded very quickly & cleared the lines, the process took several hours & even though it was during the middle of the night, they did a complete & quality job. The processes & the reasons for why everything had to be done was also completely explained. I can’t say enough about the restoration team; they cleaned up all areas affected & sanitized everything. Dryers & dehumidifiers were placed for a few days until the area was dry. Thank you all for an excellent job!

Review 96 (2024-07-06 - Rating: 5)
Thomas did outstanding job. It was a challenging job which took many hours and he stayed the course

Review 97 (2024-04-29 - Rating: 5)
Josh did a great job! Was clear about pricing options and was very thorough, and took extra time to look at something unrelated. Good experience!

Review 98 (2024-03-04 - Rating: 5)
My old shower faucet did not let hot water coming through. I called Roto-Rooter. Josh was honest with repair rather than telling me it had to be replaced for 3 times as much. Very professional, reliable, clean, thorough and did a great job fixing my shower. Explained everything, even put on the new showerhead I bought. I highly recommend this service.

Review 99 (2023-11-07 - Rating: 5)
Roto Rooter worked with our availability and scheduled us after 5pm. Our tech Garry was great! He was very professional, knowledgeable and friendly. He cleared the clog in our kitchen sink thoroughly and efficiently.

Review 100 (2024-02-23 - Rating: 5)
Alex did a fantastic job assessing, correcting, and cleaning up the garbage disposal in my new house. Very professional and courteous, would highly recommend Alex and Roto-Rooter for any of their services!

Review 101 (2023-12-15 - Rating: 5)
This is the second time I’ve called Rotor Rooter. They come right out when you need them. They are so kind and will stay as long as needed to get your problem done! I’ve had a wonderful experience both times. Very trustworthy. Roman was very knowledgeable and determined to figure out the problem. 👍🏻

Review 102 (2024-05-11 - Rating: 5)
Thomas did a great job explaining our options, and installing the new toilet the same day. We recommend Roto Rooter for your plumbing needs.

Review 103 (2023-11-28 - Rating: 5)
Our plumbing professional, Josh was terrific! He was very knowledgeable and professional. He diagnosed and fixed the problem and didn’t overcharge us. He answered all our questions. We will definitely call Roto Rooter again.

Review 104 (2023-06-24 - Rating: 5)
Brian was very professional and neat. He took care of the issue and gave us helpful suggestions. He also noted a crack starting to show in one our pipes, which will now get fixed before it starts to leak. That was very much appreciated!

Review 105 (2023-06-16 - Rating: 5)
Bryan was our technician, he was very attentive to all the work that needed to be done at my house and called me to let me know price how long it would take and if anything else needed to be done. Very happy with the service and would definitely use Roto router again.

Review 106 (2024-07-27 - Rating: 5)
Thomas, came out late in the evening diagnosed the problem and resolved the issue quickly. I would recommend them again

Review 107 (2023-11-21 - Rating: 5)
Nick, Josh, and Brandon put in a lot of work to diagnose my drain issue. They were extremely professional and friendly. They took a lot of time to clearly explain and demonstrate the problem while proposing the solution and cost.

Review 108 (2024-03-11 - Rating: 5)
Matt Z.Very responsive and did a great job at communicating all of the issues. Was very quick with the quote and they came out and performed a job previously that was done great

Review 109 (2023-07-19 - Rating: 5)
Bryan 3794 helped with an issue at our rental property. He came to a last minute job and was helpful and solved a problem that would have otherwise cost us thousands more. We are grateful for the awesome service we received!

Review 110 (2024-07-08 - Rating: 5)
Easy to work with and got the job done.. Ben and Thomas were just really kind people to work with.. hard to find these days

Review 111 (2023-09-22 - Rating: 5)
Thank you Bryan. No more leaky shower faucet and the water pressure to the shower head is so much better. Not to mention we received a free full home plumbing inspection! Great service, above and beyond expectations. We always have great service with rotor rooter.

Review 112 (2024-03-25 - Rating: 5)
Made an appointment online and was quickly scheduled. Technician was very helpful and professional. Would definitely use again if the need arises.

Review 113 (2024-02-19 - Rating: 5)
Great QUICK professional service! I had Alex come out to replace my garbage disposal and he was on time and did a fantastic job! Would definitely use Roto-Rooter again!

Review 114 (2023-12-19 - Rating: 5)
Bryan was super friendly and tolerated our energetic dog well. He fixed the problem and explained what he was doing and why. He answered our questions well.

Review 115 (2023-07-20 - Rating: 5)
Great service. Drake Is an awesome attribute to the company. Him and his team have been to my property on more than one occasion. They have done extensive work to the residence, and never fail to provide anything but quality service. Will always contact roto rooter, and will always request Drake for service.

Review 116 (2023-09-19 - Rating: 4)
Jonathan Church did an excellent job taking care of me plumbing issues.He was very knowledgeable(much moreso than other plumbers I contacted when getting estimates) and answered any questions I had while he worked, he didnt even mind me hovering and reverb encouraged it so I could learn about my specific pipe layout.I would 100% use Roto-Rooter again in the future, specially with Jonathan.The one downside(the reason just four stars) I experienced with this whole ordeal was the call center...She didnt seem to take it seriously and was so hard to hear and understand, I think she was eating. They really need to step up their game and take a little more pride in their work, actually listen and learn about the field.Tl;Dr:Great job Jonathan Church!Poor job call center lady.

Review 117 (2023-07-11 - Rating: 5)
Our Tech Brian not only took care of our sink clog but also made several good recommendations which we would have probably taken if we were planning on staying in our current home. He also gave us some pointers to keep our drains running smooth. This is the fourth time we have used Roto-Rooter and always have a great experience during an unpleasant time.

Review 118 (2022-10-24 - Rating: 5)
We could not have had a better person come out than John. He was prompt and super proactive to try to locate where our issues were and took care of them right away. He was very professional while being super friendly. Will definitely recommend Roto Rooter and John to friends and neighbors. Five stars!

Review 119 (2024-03-13 - Rating: 5)
Matt Z 5422. Matt and Kary the apprentice offered same day service for our leaky toilet. Very professional and knowledgeable. Highly recommend!!

Review 120 (2024-07-26 - Rating: 5)
Very detailed and very helpful. Described and found more underlying problems I would have never known, thank you.

Review 121 (2024-02-13 - Rating: 5)
Bryan #3794 did a wonderful job. Very fast, fixed the issue and was very professional. I highly recommend Roto Rooter.

Review 122 (2024-12-01 - Rating: 5)
The service provided by Roto-Rooter was exceptional. Roman was very professional. He identified and fixed the problem, kept me informed throughout his visit and cleaned up before leaving. I would highly recommend Roto-Rooter!

Review 123 (2023-01-21 - Rating: 5)
The service guys were on time and very friendly and professional. They made sure I understood in advance what they were going to do and kept me informed throughout the process. They also gave me options to consider for the future to make sure I dont have the same issue again.Bryan and guys did a great job. Thanks!

Review 124 (2023-12-03 - Rating: 5)
Leaky garbage disposal. Happened on a Sat night, went to website and scheduled an appointment first thing for Sun and Josh was professional and friendly. He explained my options and replaced the disposal. Easy and finished by noon. Cant get much better than that.

Review 125 (2023-11-14 - Rating: 5)
Response was great and it was at night. The tech Roman was awesome! He was very thorough and explained everything. Problem solved. Thank you

Review 126 (2024-06-05 - Rating: 5)
Thomas did a great job. Pushed though installing a new water heater in 90 degree heat with no AC.

Review 127 (2024-05-02 - Rating: 5)
Incredible service! They did a great job and gave me important tips for the future. Very professional and knowledgeable in the industry!

Review 128 (2024-03-17 - Rating: 5)
Matt Z 5422. Had a pipe break. Roto rooter responded very quick and efficient! Outstanding service and excellent service! Thank you!!!

Review 129 (2024-01-08 - Rating: 5)
Phenomenal guy, Garry. Great customer service. Let us know everything he was doing. Fast, efficient, effective. Highly recommend.

Review 130 (2023-12-11 - Rating: 5)
I had an issue with my sewer line not draining. Service tech Josh was super helpful in answering all my questions. He was able to fix my problem pretty easily. Would recommend.

Review 131 (2023-12-03 - Rating: 5)
Josh was great! He was very invested in creating the best solutions to our problems. 100% would recommend asking for Josh!

Review 132 (2024-05-14 - Rating: 5)
Thomas just fixed a stubborn problem with drainage in our sink. it wasnt an easy job but he did really great professional work.

Review 133 (2023-09-20 - Rating: 5)
Alex was very polite and one time. I called Roto-Rooter at 10:49am and Alex was here 15 mins later!! He explained everything eloquently. He took his time to make sure I understood what was happening with my plumbing. Thanks Alex and Roto-Rooter for making an otherwise unpleasant situation easier. Great job Alex!!

Review 134 (2023-07-07 - Rating: 5)
We have had two plumbers come out to Montlack Management and both have been top notch. One turns out had been out to a very tricky job at the Fairhill. Our head of maintenance saw him and was very happy to see him. Very happy with their service. I would post more but death in the family so not very focused.

Review 135 (2023-09-19 - Rating: 5)
I want to compliment Drake from Roto Rooter who installed a hot water tank for me. He was polite, professional, efficient, and knowledgeable. I am happy to recommend Roto Rooter and Drake for their excellent customer service and excellent work.

Review 136 (2022-12-23 - Rating: 5)
Drake was awesome. Very professional and on time. Good personality and saved me money by checking the pipes before having me replace my whole faucet. The hot was frozen. Thanks so much to Drake. I hope is safe out in this blustery weather.

Review 137 (2023-10-31 - Rating: 5)
All three gentlemen from Roto-Rooter were very professional. I was offered multiple options for my situation. Very thorough! I appreciate the time and knowledge that was presented to me! Thank you

Review 138 (2023-10-01 - Rating: 5)
Very informative, with quick quality work! Had a new water heater installed in 5 hours. Wish they would have brought their own cleaning supplies... its gonna be wet. Work some towels into that $2,500 budget.

Review 139 (2023-01-21 - Rating: 5)
Bryan (3794) & another technician installed a new toilet & kitchen sink faucet. He was very professional! Explained in detail the work to be done & gave us 3 quotes to save us money if we went with both services! Highly recommend! Thanks guys - great job!

Review 140 (2023-12-14 - Rating: 5)
Lived my service from Bryan-3794 and Roto Rooter team! Quick, thorough, and even walked me through next steps while SAVING us someMoney on bottom line! Thank you.

Review 141 (2024-03-20 - Rating: 5)
It was a great experience Alex 8018 their service technician was informative, courteous and got the job done quick. I am very happy with my experience.

Review 142 (2024-04-05 - Rating: 5)
Our plumber was very nice. He was up front with the cost and willing to fix an additional issue that popped up while he was there. Thank you!

Review 143 (2022-12-23 - Rating: 5)
Rene the technician was AWESOME!! He went over all the options to resolve the issue and made sure I was comfortable and understood the options. He answered all of my questions. Would definitely recommend him and the company to my friends and family.

Review 144 (2023-02-20 - Rating: 5)
Drake from roto-rooter replaced a leaking refrigerator line for us on very short notice (same day). He was very efficient, professional, and had a friendly and positive attitude about the whole job. Would definitely use his services again.

Review 145 (2021-04-05 - Rating: 5)
I am more than happy with the job completed for me. All technicians were very courteous and took the time to explain the issue and the necessary steps to repair and fix the issue. My technician, Michael, was extremely courteous, personable and respectful of my home. He took care to not leave any unnecessary clutter and/or mess upon completion of the very messy repairs. I would highly recommend your company to anyone needing these types of repairs. I am so grateful for the quick turnaround from my initial phone call to completion of the repairs. A job very well done! Thank you!!

Review 146 (2024-06-29 - Rating: 5)
Thomas replaced out our water intake for our new washing machine. He was prompt and professional. Thank you!

Review 147 (2021-03-10 - Rating: 5)
Jacob was outstanding! Not only was he friendly, knowledgeable and calm but was also listened to everything I told him to come to the best solution as quickly as possible. He went above and beyond to explain things clearly and made it a very comfortable experience to have him in and out of my house. I was impressed with how much rigor he put into his work while being highly efficient as well.

Review 148 (2023-12-08 - Rating: 5)
Was able to come to my home same day within hours of calling for help! Offered to install same day! I am so thankful for amazing customer service and support! Thank you ☺️

Review 149 (2023-09-30 - Rating: 5)
Bryan 3794 - Bryan and Van took the time needed to make sure the job was done right. I had a complete updating of the piping underneath the kitchen sink and it looks great! Thanks guys.

Review 150 (2023-08-02 - Rating: 5)
I had the pleasure of working with Jonathan and some other members of the team. Jonathan had the problem fixed with a jetting service within the hour. I will be recommending this company and the team to friends and family

Review 151 (2021-08-05 - Rating: 5)
Doug Berg cares about what he is doing. I was not happy with the dispatch and customer service we received but Doug smoothed it over with us. Doug and Jason were very professional and efficient. Doug went the extra mile by hanging around for a few minutes to make sure we were satisfied. His people pleasing isn’t something that is taught and he is a valued employee to your company

Review 152 (2023-01-20 - Rating: 5)
Kevin and Mario were very professional and let me know what had happened. They cleaned up afterwards and were very polite. They fixed everything and showed me exactly what they did. I would definitely use them again if needed and I’m letting my friends and family know about them.

Review 153 (2023-04-23 - Rating: 5)
Drake 1255 was very professional and knowledgeable. Installation was perfect the way I would have done it. Thank you Drake for putting the time in and doing a great job.

Review 154 (2021-06-26 - Rating: 5)
Rene was so awesome! Love Rotor Rooter! Made me VERY happy and I’m a hard girl to please. Rene was so kind and explained everything in detail! I was very impressed by him and all of his knowledge. He fixed the problem very quick and efficiently. I 10/10 would recommend Rotor Rooter to ALL of my friends and family. Will definitely be doing business with you guys again. Especially Rene. Best employee. Happy he was the one who took care of my home issues!!! Wouldn’t want ANYONE ELSE for the job. Thank you Rene and Rotor Rooter for turning my frown upside down and letting me see that the grass really is greener on the other side. Can’t rain all the time!Regards,Isabella

Review 155 (2023-11-06 - Rating: 5)
These technicians were superb. Very responsive and always willing to go the extra mile. Aaron and Josh were both here in the last two days

Review 156 (2023-12-29 - Rating: 5)
Wonderful service from the start of the phone call till job was completed. Really appreciate the great response and sensitivity to our situation. Highly recommend.

Review 157 (2024-01-17 - Rating: 5)
Bryan (3794) was incredibly helpful and knowledgeable! He was patient and answered all of my questions and fixed our bathroom toilet.

Review 158 (2023-03-23 - Rating: 5)
Drake was great. There was a lot of work that needed to be done because of the age of home. He explained everything he was doing and it was a big relief to have our sink up and running. I would definitely recommend Drake and Roto Rooter.

Review 159 (2024-05-25 - Rating: 5)
Thomas was very professional and did a great job. We would highly recommend.

Review 160 (2024-02-21 - Rating: 5)
Roman was great. Provided multiple solutions, and options. Explain short and long term effects and completed join quick and effectively.

Review 161 (2022-11-02 - Rating: 5)
Adam was early and very helpful in answering questions. He got the job done quickly and thoroughly. He was great and I appreciated his willingness to figure out any additional steps needed for a smart faucet.

Review 162 (2021-12-30 - Rating: 5)
The service tech, Bryan, was very courteous and professional. He was able to solve my problem as I couldnt reach the clog with my own snake. He brought the proper tools to complete the job. Highly recommend Roto-Rooter. Will use again if I cant fix it myself.

Review 163 (2023-03-31 - Rating: 5)
I will definitely call Roto Rooter again for my plumbing needs! Not only was the company on time but fixed the problem very fast! I used them at my rental and it amazed me how efficient Drake was! Thank you!!

Review 164 (2021-06-01 - Rating: 5)
Overall we had a great experience! Our water heater started leaking on Memorial Day weekend. They were the only place that answered the phone and scheduled an appointment for us the next day. The technician arrived during the scheduled time and quickly figured out what we needed and got to work. He was very friendly and knowledgeable. He replaced the water heater and less than 24 hours later we have a new hot water tank. We were very happy with the service .

Review 165 (2023-07-28 - Rating: 5)
Bryan completed the work that was done at my home in a very professional way and he left the space clean and neat upon completion. Before beginning the work, he explained the process and made sure I knew what was going on from beginning to end.

Review 166 (2024-05-08 - Rating: 5)
Thomas was really professional and very nice and helpful with this process..I truly appreciate him....Thank youJackie G.

Review 167 (2022-11-17 - Rating: 5)
Decided at 5:30 that I wasn’t going to be able to unclog our shower drain by myself. Went online and scheduled a same day appointment for 8-10pm. Drake came around 8:30 and got our clog out! He told me best case and worse case scenarios, thankfully it was best case, just took some elbow grease! He told me up front what the cost would be and was very professional. If you need help, I highly recommend requesting Drake!

Review 168 (2023-11-27 - Rating: 5)
Josh was very diligent to the task and empathetic to my needs while letting me know his concerns about my old house plumbing.He did an excellent job.

Review 169 (2024-04-04 - Rating: 5)
Garry and his team were amazing. Best residential service I’ve ever had with any trade.

Review 170 (2023-09-01 - Rating: 5)
Drake came out and replaced our water heater. Very polite, answered all of our questions. Explained all that he did. I will continue to use Roto Rooter in the future.

Review 171 (2023-06-30 - Rating: 5)
My hot water tank began leaking overnight. I called roto-rooter at 7:30 the next morning and they responded by 9:00 am. Drake (#1255) assessed the problem, give me an estimate, and began the work immediately. He explained each detail of the process and answered all my questions. He was completely finished by 1:30pm. I recommend roto-rooter to anyone who experiences this problem.

Review 172 (2021-07-23 - Rating: 5)
Rene from Roto Rooter was fantastic. First off, they came within 15 minutes of us calling. He figured out the issue, explained different options, answered our questions and did the job perfectly. Very friendly and professional and most importantly - our drain was fixed.

Review 173 (2023-12-05 - Rating: 5)
Thank you so very much, he went above and beyond trying to figure out my new fridge ice maker and water dispenser. He hooked up my water line the cheapest way possible. Thanks so much.

Review 174 (2024-03-11 - Rating: 5)
Matt Z. Did a great job at communicating the job details and walked me through step by step procedures. Great staff and team.

Review 175 (2023-06-15 - Rating: 5)
Our tech, Bryan, was quick to assess the issue with our sump pump. He replaced them and completed the job. Were very happy with the results.

Review 176 (2024-06-06 - Rating: 5)
Thomas was very courteous and professional.Happy New Faucet Day

Review 177 (2023-10-27 - Rating: 5)
I went through a great deal of frustration with other resources before calling Roto-Rooter. My sewer was backing up in one of my rainwater drains. I spoke with, or had visits from, my sewer insurance company plus their associated plumbing company, the City of Cleveland, the Cleveland Sewer System (neorsd), Wastewater Management, and an independent sewer cleaning company, trying to determine where my sewer line was as well as the cleanout. Different experts located different places the cleanout might be and offered differing theories about the problem. When I called Roto-Rooter I was told we will figure out what the problem is and we will fix it. And that is exactly what happened. Garrys family had been residents of the area and he was able to explain that in this neighborhood the sewer and stormwater lines were combined and most homes did not have cleanouts installed if they were built before 1978. His crew checked out six of my lines until they found the blockage (tree roots) and were able to break through that. The other lines were cleared as well of their sludge. It was suggested that I have a cleanout installed so that future sewer clogs can be cleared more completely and efficiently. (I plan to do so.) I am a single 73-year-old lady, and I cannot adequately express how much these professionals relieved my stress and confusion. If you are looking for professionalism and knowledge from a company, give these folks a call!

Review 178 (2023-09-14 - Rating: 5)
Had a wonderful experience. My technician was extremely nice, personable and knowledgeable and was able to fixed my plumbing problem right away. I’m so glad that I called Toto Rooter.

Review 179 (2024-04-19 - Rating: 5)
Bryan-3794 was awesome professional, knowledgeable and resourceful. Highly recommend their services

Review 180 (2024-03-26 - Rating: 5)
Brian (#3794) was fantastic. Fast, professional and courteous. Highly recommend!

Review 181 (2021-08-21 - Rating: 5)
The tech that came to my home was excellent. He went out of his way not to make a mess when snaking out my bathroom sink. He thoroughly cleaned the vanity when finished. He also got a beautiful replacement faucet. Whenever I need plumbing services he is the tech I will request, he truly is an asset to your company.

Review 182 (2023-11-17 - Rating: 5)
Bryan 3794 came into our home. He was very helpful and informative. Would recommend.

Review 183 (2023-05-22 - Rating: 5)
I called to have two toilets repaired, a sink unclogged and a shower drip fixed. Drake came at the time promised, he made all the repairs (and one was more involved than I thought), and left my house cleaner than when he arrived. I would definitely use RotoRooter again and ask for Drake to service my home’s plumbing needs.

Review 184 (2024-02-07 - Rating: 5)
Alex was very professional and friendly. The work he did looks great! Very happy with the results.

Review 185 (2024-03-07 - Rating: 5)
Bryan 3794 - Bryan and his supervisor were very professional. They explained my options clearly and found the root cause of my plumbing issues

Review 186 (2023-01-13 - Rating: 5)
Drake was great, and had great customer service and was very knowledgeable. He arrived on time and did the repair within a day. The cost of the repair I felt was kind of pricey.

Review 187 (2023-05-30 - Rating: 5)
Bryan 3794 and Andrew were amazing help with clearing our drains and diagnosing the issues we had been having with our main line! We are beyond grateful!

Review 188 (2021-11-22 - Rating: 5)
Outstanding service! Doug was puntual, friendly, professional, respectful of my space, and did an excellent job of explaining the situation and what he needed to do to resolve it. The work was done quickly and he cleaned up after himself. Excellent experience!

Review 189 (2020-09-29 - Rating: 5)
Matt was on time, knowledgeable, friendly & very helpful with hooking us into the gas line. He was friendly & flexible working with the gas company as well to get everything set up. They were able to come out on short notice and get everything installed in a timely matter.

Review 190 (2023-12-26 - Rating: 5)
Bryan explained everything to me so I would understand the issues and how I can hopefully prevent issues in the future. I will be a return customer! #3794

Review 191 (2023-09-29 - Rating: 5)
Jonathan did a great job with our drains and downspouts at our home. He was professional, knowledgeable and courteous.

Review 192 (2022-11-04 - Rating: 5)
John did an amazing job, walked us through everything and was very quick! He was very friendly with the family and pets. Would love to have him for any future installations!

Review 193 (2024-03-10 - Rating: 5)
Matt Z 5422, was great and professional fixed 2 issues when we was only there to fix one, great help highly recommend