Neptune Plumbing

Located in Cleveland, Ohio

Address: 23860 Miles Rd suite g, Cleveland, OH 44128, United States

Phone: +1 216-600-0415

Rating: 5

Services

On-site services
Wheelchair-accessible entrance
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-07 - Rating: 5)
One of our showers started to leak. Just one drip every few seconds but it needed repair. Called Neptune (they advertised in our community newsletter). Since it was not urgent, we put off the repair until after the holiday break.Toseland showed up this afternoon and had to replace the 26 year old cartridge. He actually had one in his truck. He was very friendly, very competent and thorough. I highly recommend Neptune for your plumbing needs.

Review 2 (2024-12-28 - Rating: 5)
Of course, our furnace stopped working between Christmas and New Years....Neptune was very prompt in sending Toseland out to investigate. He was able to fix the immediate issue (heat again!) and recommend next steps. Neptune is my go to for plumbing and heating.

Review 3 (2024-11-07 - Rating: 5)
November 7, 2024 - we just had Toseland Wright come in to check our furnace as it was blowing cold air. He checked everything very thoroughly and then found the culprit switch. He explained everything to us. Him and his partner were very polite. I would not hesitate to have him come to our house again if necessary.

Review 4 (2024-11-07 - Rating: 5)
I was very pleased with the service we received from Scott Kirkwood ,Neptune Plumbing and Heating .he was promptfriendly and professional,.checked ,all other services and found a improper hook up on my hot water tank that a different co. did.excellent service

Review 5 (2024-08-05 - Rating: 5)
We recently had the pleasure of a visit from technician Toseland Wright (Toby), just to get an estimate for replacing our hot water tank and addressing a couple of minor plumbing jobs at home. Mr. Toseland’s professionalism, proactivity, and honesty convinced me to proceed with the work immediately after he explained the estimate details. He came prepared for this scenario and replaced the hot water tank, along with completing the two plumbing jobs, all on the same day. Everything was done in less than three (3) hours. Excellent job and friendly service. I am very happy with the work done by Mr. Toseland. I can definitely recommend the services of Neptune Plumbing and Heating to family and friends.

Review 6 (2024-06-24 - Rating: 5)
I required my main water shutoff valve to be replaced and arranged with City and Neptune for a time. Technician Dustin arrived within minutes of City and got the valve replaced in a timely fashion so City could leave in the half hour window they allow. Dustin then continued with completing the job. I was satisfied with the appointment process from first speaking to Sam in the office to the installation. Dustin did a great job and will use them in the future.

Review 7 (2024-05-21 - Rating: 5)
Mr. Wright arrived promptly and correctly diagnosed our issue right away. He explained all the options and the reason for the malfunction and fixed the issue to our satisfaction. I would highly recommend Neptune Plumbing & Heating as we have been using there services for many years.

Review 8 (2024-12-11 - Rating: 5)
Logan was very helpful in fixing our plumbing issues and brought other potential problems to our attention. We will be using Neptune again.

Review 9 (2024-02-29 - Rating: 5)
HelloJust had Logan Campbell from Neptune Plumbing & Heating Ltd., in my house to clear my blocked sewer pipe. He was very pleasant and quick with service and my sewer is now free flowing, minus the 5 baby wipes that had been flushed down the toilet.Thanks Logan, Im sure we will see you again soon to correct the other issues that you have brought to my attention.Much appreciated.Brenda Brunette

Review 10 (2024-05-02 - Rating: 5)
The technician Toseland that came to my home for my bathroom sink repair was really pleasant and very efficient and he explained everything to me that he was going to do. I definitely will be calling him again when plumbing is needed.

Review 11 (2023-01-06 - Rating: 5)
Service was prompt and courteous. Dustin was knowledgeable and friendly. Work was done quickly and cleanly. Dustin made sure to test to make sure everything was work as expected with no leaks before he left. Pricing was about what I expected. I would definitely use Neptune again.

Review 12 (2023-03-25 - Rating: 5)
Jason did a great job, great service standards, will definitely use Neptune Plumbing for all our plumbing services. Service staff was very helpful and understanding. Was able to help us out right away and no time was wasted to get the work done and provide us was great information and recommendations. Will recommend them to all we know for any plumbing services.

Review 13 (2021-09-02 - Rating: 5)
What a great company to work with!! First impression - Customer Service rep on the phone! Super professional, enthusiastic and empathetic to our situation! Hot water tank leaking, and we need help! Neptune was amazing! Prompt, and courtesy service! Our technician Derek R was amazing and we are very thankful for his time and service!!! Highly recommend this great company!!!!! Thank you so much!!!

Review 14 (2023-12-31 - Rating: 5)
Recently had technician Scott Kirkwood perform 6 month HWT maintenance service and other small needed fixes.Scott is always respectful and personable. He is also very organized and strives to be efficient.

Review 15 (2022-01-25 - Rating: 5)
Derek and Dustin replaced the hot and cold water faucets in the laundry room for our new washing machine. They were very professional, courteous, knowledgeable and reviewed the work to be done and the costs prior to starting. They reviewed the work that was done after they were completed and their clean up was immaculate. They even hooked up the washing machine and dryer. So right from Courtney who handled our call yesterday to Derek and Dustin a big thankyou. I would not hesitate to recommend Neptune Plumbing and Heating to anyone

Review 16 (2022-04-06 - Rating: 5)
We recently required the impeccable services of. Neptune. Plumbing what resulted was the installation of a new hot water tank. Fortunately for us we received a most capable, professional, personal employee by the name of Dustin. H. His qualifications could go on but the final result was perfect. An extremely worthwhile employee and is a keeper to your employee. I would like to add how pleasant and. Professional Andrea is to your first contact with. Neptune. Well done on all frontsRalph and. Gwen Hodgins

Review 17 (2021-10-02 - Rating: 5)
I hired Neptune in 2020 to install new furnace, hot water tank and A/C. Ben Newman did all the installations and continues to visit periodically for maintenance. He is very professional and explains everything so I can understand. Always on time for appointments and never tries to sell me anything I do not need. I do not hesitate to recommend Neptune to anyone.

Review 18 (2024-11-28 - Rating: 5)
Very professional and courteous. Work completed promptly and thoroughly

Review 19 (2022-11-20 - Rating: 5)
We found the service from Neptune to be a pleasing experience and the technician very efficient. The company is also very professional to deal with. Fees are reasonable and our technician Scott Kirkwood was very informative, professional, extremely competent, and presented us with options for our issues. If you have a toilet under a banjo countertop, call Neptune and ask for Scott.

Review 20 (2022-09-27 - Rating: 5)
Dustin replaced my kitchen faucet and sink, and removed the garburator. He also replaced some of the plumbing system with a new access for service. Awesome service from a very professional young man. Definitely recommend Neptune Plumbing.

Review 21 (2024-10-16 - Rating: 5)
Logan recently did a furnace inspection in my home. He was polite, professional, kept me informed as to progress and explained his findings. I’ve used Neptune for many years now and will continue to do so!

Review 22 (2016-08-18 - Rating: 5)
We are satisfied with the services Neptune Plumbing & Heating recently performed. The technicians are courteous and knowledgeable. The office staff are friendly and accommodating. Service call appointments were on time with a telephone call to confirm that the technician was on his way.We recommend Neptune Plumbing & Heating to anyone.

Review 23 (2022-04-28 - Rating: 5)
Dustin conducted a hot water tank review as per the maintenance contract. Very professional & friendly!I highly recommend Neptune for their quality of people & their attention to the client.

Review 24 (2018-02-14 - Rating: 5)
THIS IS AN EDIT TO A ONE STAR REVIEW!!! My gosh cant say enough about how responsive there management team was! I would highly recommend them they have great pricing and awesome customer service. Even though I had a minor issue they fixed it right away and went as far to send out management to meet me. Thanks Neptune! You guys rock!!!

Review 25 (2021-05-10 - Rating: 5)
Very punctual, professional, informative and efficient service today by Ben! Answered all of my questions and left the bathroom tidy. I will definitely be calling on Ben again for my future plumbing needs. So glad I called Neptune Plumbing!

Review 26 (2021-03-06 - Rating: 5)
Pleased to have used Neptune again for residential services. Technician was professional, polite and informative while explaining the services required and provided. I will be pleased to utilize Neptunes services in the future.

Review 27 (2022-02-18 - Rating: 5)
I was very impressed with the knowledge and work that both Derek and Dustin provided. I would not hesitate in recommending their services to family and friends.

Review 28 (2024-06-14 - Rating: 5)
Thanks Toseland for a great inspection and repair. Very professional and always impressed with the prompt service.

Review 29 (2022-04-11 - Rating: 5)
Colyn came and did an excellent job replacing our hot water tank and also inspecting our furnace. All went well. Thank you Colyn

Review 30 (2022-03-17 - Rating: 5)
Mike Blevins & Dann Bonds were here today doing the Back Flow test and were great! Keep up the great job!

Review 31 (2023-12-07 - Rating: 5)
I had another positive experience with Neptune Plumbing! First of all, their customer service line is great and they really care about their customers. Logan C. arrived to do the work in my bathroom today and I cant say enough about him! Hes very professional, honest and just a very pleasant guy to deal with. He was very knowledgeable and was quick to detect what I needed for my dripping taps (tub). He also fixed a toilet problem I had. I had a few questions and he was happy to give me his opinion and advice. I will be getting a quote from Neptune in the New Year for my bathroom renovation! I highly recommend this company for excellent service and fair pricing as well :)

Review 32 (2023-04-19 - Rating: 4)
Dustin was professional, prompt. $2600. for a heater and warranty was a surprise

Review 33 (2021-03-31 - Rating: 5)
Even on Saturday they came in less than an hour and they handled the drain problem professionally. Very satisfied with their service and their friendliness.

Review 34 (2023-12-18 - Rating: 5)
Always professional. On time and great service. They are my go to guys!

Review 35 (2024-02-17 - Rating: 5)
Arranged an emergency visit to fix a broken pipe that drained the kitchen sink. Logan arrived when promised the same day and replaced the abs pipe very quickly. He was a pleasure to deal with. The next time we have a plumbing issue we will call Neptune and hopefully we will get Logan again.

Review 36 (2019-09-29 - Rating: 4)
Very friendly and knowledgeable but found new hot water tank at a better price.

Review 37 (2022-05-21 - Rating: 5)
Colin replaced a leaky shut-off valve to an outside tap. Great job!

Review 38 (2022-12-22 - Rating: 5)
We had a new dishwasher installed by a large wholesaler and almost from the beginning it wasnt draining properly. We had the installers back but they didnt solve the problem.Dustin managed to troubleshoot the issue and within 30 minutes the dishwasher was operating properly.We have used Neptune on several occasions both personally and commercially and we find them to be a top notch service; on time, reasonably priced, with quality workmanship. We highly recommend their service.

Review 39 (2021-06-13 - Rating: 5)
Fast, reliable service. Thanks, great job connecting my laundry tub.

Review 40 (2019-02-18 - Rating: 5)
Our technician, Chip, was friendly, informative, and efficient. Great experience and reasonably priced.

Review 41 (2022-09-02 - Rating: 5)
Cameron was personable and professional while effectively repairing the natural gas leak in my fire pit.

Review 42 (2022-06-21 - Rating: 5)
We called the emergency line last night . And the person on call was in my condo within half an hour to assist and fixe the problem. Dustin Hingley was on time, and very informative and solve the problem.So thank you for your help Dustin

Review 43 (2020-11-08 - Rating: 5)
Had our water heater go out at our place of business Saturday night. Jimmy came out at 2am and got us back up and running so I was able to open today. Thank you very, very much!!