McPhillips, Plumbing, Heating, and Air Conditioning

Located in Cleveland, Ohio

Address: 16115 Waterloo Rd, Cleveland, OH 44110, United States

Phone: +1 216-481-1400

Rating: 4.2

Services

Small Business
On-site services
Online estimates
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
LGBTQ+ friendly
Transgender safe space
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-21 - Rating: 5)
We have had the good fortune to have been dealing with McPhillips for decades. Their plumbing and HVAC services have always been great and a good value considering the tools and experience they bring. Today we had Domenic re-pipe a kitchen sink drain for us at Beacon Hill Apartments. He was efficient, knowledgeable and courteous. A definite plus for all.

Review 2 (2024-09-16 - Rating: 5)
We had McPhillips out to re-pipe our upstairs bathroom over to the stack. Our plumber was Domenic Cerchione. He was tremendous. Efficient, communicative and hard working. He made sure we knew where he was in the process, what he was doing, and why he was doing it. Domenic showed up on time, did his work and was friendly and approachable. Best experience we have ever had with a plumber. Domenic is the best. 5 Stars.

Review 3 (2024-11-27 - Rating: 5)
Scheduled a last-minute winter tuneup. Got an appt in 2 days. Joe was the Best! He was detail oriented in cleaning and checking everything for the winter.

Review 4 (2024-10-25 - Rating: 5)
Dominic was awesome! Prompt, efficient and friendly. Excellent service, at a great price! Highly recommended!

Review 5 (2024-07-12 - Rating: 5)
McPhillips came for a routine air-conditioning tune-up and were timely and also gave me a phone call prior to coming to my house so that I was prepared. Joe was my H-Vac repairman and was excellent he explained everything in detail and answered any questions I had, he did the work quickly and was friendly and professional.

Review 6 (2023-11-14 - Rating: 5)
So I have not have heat for the last three days. The first guy who came to work on it and made it work then and half an hour later was not working again . Then he said he was going to come early in the morning again because he could not come back the day he came originally and he showed up at 6 pm the next day. After two hours of checking outside and inside the house told me that I have high levels of CO2 and he said you need a new furnace. Which is so expensive nowadays. Fortunately, I know this company. Thanks to @almost_my_last_photo and he sent me his technicians to Look over it and decided that I did not need a new furnace. All I needed to do was to move my grill away from the exhaust. My stupidity due to ignorance; however, the first technician saw the grill moved it and put it back on the exhaust . Goodness what a week I’ve had. I truly recommend, the Mcphillips plumbing and heating company for any of your HVAC and plumbing needs! #they are knowledgeable, fast and honest !

Review 7 (2024-10-11 - Rating: 5)
The service was great! Dominic C. explained everything clearly, he did a thorough job. I am happy with the work. Thank you, Dominic!

Review 8 (2024-07-21 - Rating: 5)
McPhillips installed a new HVAC system for my mom’s home. We were very happy with the work completed. The entire system was installed in one day and they cleaned up everything. I would like to thank Paul Adams for working with us and answering all my questions throughout the process. I highly recommend using McPhillips for your HVAC needs.

Review 9 (2024-12-06 - Rating: 5)
Had Joe S. Out today for our Mitsubishi electric heater. Excellent service, explained all that was wrong. Clearly.Thank you Joe.

Review 10 (2024-06-22 - Rating: 5)
During the heat wave, our heat pump broke. Dispatcher managed to arrange technician Adam to come out the same day. While I couldnt take the heat with my fan on inside the house, I couldnt imagine how Adam had to work outside under the sun all day long. He was sweating, but his work was not. He found an issue. He came back with the part next day after he finished other scheduled jobs earlier. He then FIXED my heat pump and our house cooled down. We cannot thank Adam and McPhilips company enough, theyre responsive and work with good quality. I would recommend the company for all AC/heating issues.

Review 11 (2024-02-21 - Rating: 5)
These were my favorite plumbers! They were respectful, professional, and incredibly helpful. They were understanding during a difficult time and didn’t add any unnecessary stress to my plate. They were realistic with which repairs were needed done soon, versus which are low priority, rather than just quoting me for the whole thing. They heard my stress and didn’t try to take advantage. Thank you all so much for all your help!

Review 12 (2024-12-29 - Rating: 5)
Dominick C was awesome, professional,friendly took care of the issue.

Review 13 (2024-03-19 - Rating: 5)
I received very great service from Mcphillips Plumbing. I woke up to a pool of water and they were able to come out for same day service with in a few hours after calling. Thank you Caryn and the crew !

Review 14 (2024-06-20 - Rating: 5)
Our A/C went down and McPhillip’s arranged to have a serviceman ( Joe ) out the next morning. Reliable , courteous , professional and efficient best describe our experience !

Review 15 (2024-03-25 - Rating: 5)
Needed assistance with some plumbing issues and the dispatch lady Megan helped me get the help I needed. She was extremely nice and professional even though i was yelling at her due to my frustrations with this drain issue ive been having for months. Its hard to find good help now a days and Megan is that good help Im referring to!

Review 16 (2024-06-05 - Rating: 5)
An AC went out at one of my rental properties. Although they were slammed with other work orders, Sean and his team were able to get the problem resolved the next day for a fair price.

Review 17 (2024-06-14 - Rating: 5)
Been using McPhillips for years, They are Excellent. Very easy to work with Dependable and there prices are right in line. I would recommend them to Everyone !!!

Review 18 (2024-04-01 - Rating: 5)
David was professional. He explained the plumbing problem and what would be done and how much the cost. I asked questions and he answered them. I am very pleased with the work done. I highly recommend McPhillips plumbing.

Review 19 (2024-01-17 - Rating: 5)
Thank you McPhillips team for getting our furnace working when it broke down on one of the coldest days of the year. The dispatcher Diane, immediately called a service rep to my rental house when I called saying my furnace has gone down. It was 12 degrees outside. Within a few hours Ernie was working to replace the motor. In addition to the motor, the circuit board was fried. Ruben tag teamed the effort. They worked continuously for hours until the heat was back up and running. It was a scary moment as the house dropped to 43 degrees.Thank you McPhillips!! A true life saver.

Review 20 (2023-10-16 - Rating: 5)
We notified McPhillips Plumbing, Heating and Air Conditioning about a problem with our furnace. They promptly sent a technician to assess the repair. Pat was very knowledgeable, professional and friendly. The service was performed quickly so there was very little interruption in our heating. We recently moved into this older home and previously used McPhillips two other times, both with outstanding results. We highly recommend their service.

Review 21 (2023-07-20 - Rating: 5)
Very happy with the service we received by McPhillips Plumbing, Heating and Air Conditioning. They were prompt for the appointment and worked efficiently to get the job done quickly. Also the repairman was friendly and educated us for how to lessen the chance for another occurrence. I recommend this company very highly!

Review 22 (2024-03-23 - Rating: 5)
It was excellent customer service from a Megan, I believe her name was, she understood my needs and was able to get me the best fits my service needed. Would highly recommend it!!! And thanks for the extraordinary customer service

Review 23 (2024-10-11 - Rating: 5)
John K. Did a excellent job getting our heating and cooling systems working properly.

Review 24 (2024-10-04 - Rating: 5)
Prompt response and easy scheduling process. Dominic came out right away and worked extremely hard and efficiently. Appreciate his great service! I recommend this company.

Review 25 (2024-05-16 - Rating: 5)
Nick T. Is fantastic, professional and thorough. Living in a century home he pointed out some items I will need in the future. Highly recommend!

Review 26 (2021-01-13 - Rating: 5)
Last Monday (1/11/2021), Ernie came to fix my furnace. He was able to clearly explain to me the reason my furnace wasn’t working. Step by step, he identified that the issue was my draft inducer motor fan .That same day, he was able to get the replacement parts. Then clean the dusty parts inside and performed leak test. I was glad that it was done in just a short time. I would definitely recommend him for his professionalism. Surely, I would prefer and refer this company if I would have other issue like my air conditioning and others.

Review 27 (2023-07-20 - Rating: 5)
Outstanding . McPhillips Plumbing has provided prompt and excellent service for us on three separate occasions. We will definitely continue to rely on them for future service.

Review 28 (2024-11-06 - Rating: 5)
As property manager I interact with a lot of vendors! Dominic provided superb customer service and was very effective and efficient! I will most definitely utilize McPhillips again for all heating and plumbing needs.

Review 29 (2024-11-29 - Rating: 5)
I am the Asst Property Mgr. at The Las Palmas Apts. Megan was wonderful as usual. She sent Dominic a true profession. He did anincredable job. repaired the issue we were having and did a good cleanup. I have been using this company for many years and I would not change.

Review 30 (2024-03-23 - Rating: 5)
The company has great service and solve my plumbing problems fast. And also Megan the dispatcher was very helpful and I recommend anyone has plumbing problem to use there services in need!!

Review 31 (2024-09-20 - Rating: 5)
McPhillips Plumbing came to our rescue today. Domenic was good at getting everything working for our facility again. He was efficient, professional and knew the importance of getting things In laundry working again quickly. A company our facility always counts on.

Review 32 (2024-10-28 - Rating: 5)
Nick T ,, two thumbs up,,,great tech knows his business again two thumbs up

Review 33 (2024-08-30 - Rating: 5)
I was finishing a kitchen remodel when I discovered my kitchen sink AND bathroom sink were plugged. McPhillips were brilliant, sending me a knowledgeable plumber and fixing my problem. I thought it would cost me a lot more than it did as pricing was very reasonable. The explanation was also very helpful as to why my drains were struggling so I could prevent the issue from recurring.

Review 34 (2020-11-10 - Rating: 5)
Prompt and professional service, Ernie replaced the draft inducer assembly in my 18-yr old furnace and had it back up and running like new in an hour or so. Plus he cleaned and checked it for safe operation in preparation for Winter. Thanks McPhillips and Ernie, I appreciate the good old-fashioned, expedient Service....another Company tried to sell me a new unit over the phone before even looking at my old one.

Review 35 (2015-12-09 - Rating: 5)
I was very impressed with McPhillips professionalism. Their furnace appliance was the most competitively priced and they did not include a huge mark-up as other installers do. I liked their prompt response to every need and thoroughness in follow-through. They were always accessible by phone, e-mail or text. This is a local business that deserves our support.

Review 36 (2024-03-23 - Rating: 5)
Service was amazing, starting with Megan the plumbing dispatcher to the technician that helped my family. Would go back again just for Megan.

Review 37 (2024-03-23 - Rating: 5)
The dispatcher Megan was so awesome! She answered all my questions and handled everything for me! Thanks Megan!

Review 38 (2020-01-12 - Rating: 5)
Great service, super nice! And at my age (up there) Ive dealt w/ quite a few vendors. I have a much older house which needs a lot of attention. So, consequently I have a file full of McPhillips receipts. Never a re-do. Although, next time Im going to ask them to come out with the horses and carriage!

Review 39 (2024-10-03 - Rating: 5)
From start to finish, Caryn, Al, Larry, and Tom from McPhillips were great to work with regarding our new HVAC system and tankless water heater. I highly recommend them and their friendly and professional service. Thank you!

Review 40 (2020-12-22 - Rating: 5)
Dennis P came to our house and installed our new water heater. He was on time, professional, friendly and thorough. He even cleaned up a mess that he didnt make in our mudroom. We appreciate his service!!

Review 41 (2021-10-17 - Rating: 5)
I do my own work, but when I need a jetter truck or someone to come inspect and certify my water heater to make the city happy. Ive used these guys and they do well and the prices are reasonable.

Review 42 (2024-08-28 - Rating: 5)
Fantastic service from Al Werman every time!!

Review 43 (2021-08-12 - Rating: 5)
We have used McPhillips over many years for both plumbing and HVAC. Outstanding service, technical knowledge, all technicians are top notch.

Review 44 (2021-02-18 - Rating: 5)
Best in town Great Service, and Dispatcher Stepheny for plumbing is Great, and will get your plumbing needs taken care of, Heating Dispatcher Bruce. WILL GET YOUR FURNCE OR BOILER taken care of, Freat group

Review 45 (2015-04-23 - Rating: 5)
I have used McPhillips for all of my plumbing, furnace, H2O tank, gas lines repairs, cleanings or inspections and got top rate service every time. I highly recommend them!

Review 46 (2024-04-19 - Rating: 5)
Dave did a great job we appreciate the prompt & excellent service

Review 47 (2015-04-17 - Rating: 5)
I can only agree with the Access 1 review, outstanding company. I know it is rare to get a good review, but I want to thank McPhillips Plumbing! You guys rock!

Review 48 (2022-11-18 - Rating: 5)
Great company and very responsive! I use them to handle all our rental units and personal homes.

Review 49 (2024-06-04 - Rating: 5)
Nick T was a great plumber, very informative, was straight to the point

Review 50 (2024-11-19 - Rating: 5)
Domenic was a great Plumber

Review 51 (2015-04-17 - Rating: 5)
Outstanding company of true professionals that will have you up and running when you think it is the end of the world! Not only were they fast, they install a trust and security that will let you sleep peacefully at night!

Review 52 (2021-06-05 - Rating: 5)
The McPhillips team was outstanding! The service tech was amazing… informative, friendly and punctual. I would highly recommend them to everyone!!

Review 53 (2018-12-26 - Rating: 5)
Have been using Mcphillips for several years. I always appreciate their quick response and service to my home and rental properties.

Review 54 (2024-03-23 - Rating: 5)
⭐⭐⭐⭐⭐I cant recommend McPhillips Plumbing highly enough! From start to finish, their service was impeccable.Megan, the dispatcher, deserves special recognition for her professionalism, responsiveness, and extreme helpfulness. She coordinated everything seamlessly and kept me informed every step of the way.The technicians who tackled the job went above and beyond to replace a large broken drain pipe under my shop floor. Their expertise and dedication ensured the job was completed quickly and efficiently. I was truly impressed by their skill and commitment to excellence.If youre looking for a plumbing company that delivers top-notch service with a friendly attitude, look no further than McPhillips Plumbing. Theyve earned my trust and gratitude, and I wont hesitate to call them again for any future plumbing needs.

Review 55 (2024-03-25 - Rating: 5)
My mother in law had to go through them, and Megan helped us over the phone. She was very knowledgeable and answered every question with expertise and professionalism! Was very happy with the results!

Review 56 (2022-10-25 - Rating: 5)
Booked on ServiceLive and Tony changed a Delta valve to a Moen. Only took an hour

Review 57 (2024-03-23 - Rating: 5)
Had to get our plumbing worked on and even though it was a stressful situation, the dispatcher Megan that I talked to made up for it! She was so nice & informative about what was going on & how to help! Would definitely recommend to others the company and their customer service!

Review 58 (2024-03-23 - Rating: 5)
Megan was the best plumbing dispatcher ! She really explained everything in clear detail and didn’t leave any surprises! Highly recommend

Review 59 (2020-03-24 - Rating: 5)
Got my garage heater fixed quickly for a fair price. Very professional crew.

Review 60 (2024-05-01 - Rating: 5)
Had a very good experience. highly recommend.

Review 61 (2020-07-24 - Rating: 5)
Great service and installation work.

Review 62 (2022-10-20 - Rating: 4)
I would have given 5 stars if they came when originally promised.

Review 63 (2023-12-06 - Rating: 5)
Very friendly, responsive company. Would reccomend.

Review 64 (2023-11-24 - Rating: 5)
Quick and affordable great job

Review 65 (2020-05-27 - Rating: 5)
Great service ! Fast job done right ! Highly recommended !

Review 66 (2022-08-02 - Rating: 4)
Excellent service give them a four-star Plus

Review 67 (2019-07-14 - Rating: 5)
Rob reichard is one of the best technicians that i know thanks rob🤗🤗

Review 68 (2019-07-26 - Rating: 5)
I have been a home customer of McPhillips for many years. My furnace and air conditioner were installed by them. Technician Ernie B has been performing all the required yearly maintenance tasks needed to keep both appliances operating efficiently. After several power outages last week, my AC was inoperable. It stopped working on one of the hottest days (Saturday, July 20) of the year!!! I could not believe it. It had stopped working late Friday night after another power outage. I decided to call McPhillips. I decided that I could not wait till Wednesday( scheduling conflicts) to have my AC fixed. Ernie was on call. He said he would be over after finishing a current job. Unfortunately, commercial customers with contracts started to call and they took priority over my call. At some point, it was obvious that he could not make it. I did not wish to have the other tech come since it was past 2pm. Ernie said he felt bad because he had a good idea what the problem was and I had an engagement to go to that night. It was 83F when I returned home and Sunday morning it was still very warm. I surprisingly received a call from Ernie early Sunday saying he was definitely coming over to fix my AC with no emergency fee.He diagnosed the issue and replaced the condenser in about 30 minutes. Only a person with a conscience would have done what Ernie did. I thanked him and he said he felt better after helping me. He did not want me to be without AC for three days. This is an example of excellent customer service and why I am a happy McPhillips customer.

Review 69 (2015-04-21 - Rating: 5)
Excellent service and professional. I would highly recommend them

Review 70 (2020-02-06 - Rating: 5)
Called McPhillips late at night for my mom Erine brown came right out and fixed the boiler and was such a gentleman. Thank you Mchillips and Erine will use them again.

Review 71 (2022-05-12 - Rating: 5)
Great Company! Reliable Men

Review 72 (2020-08-18 - Rating: 5)
Install central air unit, great job

Review 73 (2020-03-09 - Rating: 5)
Great service and the price is right

Review 74 (2019-05-28 - Rating: 5)
They do awesome work

Review 75 (2019-04-28 - Rating: 4)
Always fast and reasonably priced

Review 76 (2022-02-01 - Rating: 5)
Helped me out of a jam on a Saturday!

Review 77 (2022-01-13 - Rating: 5)
Great service!!

Review 78 (2019-08-31 - Rating: 5)
Ernie is amazing

Review 79 (2020-11-29 - Rating: 5)
Good honest guys

Review 80 (2025-01-08 - Rating: 5)
Discovered that the hot water tank was leaking on a Saturday. McPhillips was the only company who had someone available to assess the situation that day. Dominic C. returned VM quickly and came over that day, explained what needed to be done, and returned on Sunday morning to replace the tank. He worked quickly, explained everything hed done, and answered all questions. Then he called as a follow-up to ensure that everything was okay.