ACC Plumbing and Backflow

Located in Charlotte, North Carolina

Address: 5835 Prosperity Crossing Dr #104, Charlotte, NC 28269, United States

Phone: +1 704-996-7456

Rating: 4.8

Services

Online estimates
Credit cards
NFC mobile payments
Credit cards

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-21 - Rating: 5)
I had my kitchen faucet replaced by this team, and I am extremely satisfied with their work. They were incredibly professional and knowledgeable, taking the time to explain everything and make sure I was comfortable with the process. They also showed great respect for my time, arriving on schedule and completing the job efficiently. I really appreciated how they worked in a clean, organized manner, making sure to respect my space. I would highly recommend their services to anyone in need of plumbing work. Great experience all around

Review 2 (2025-01-02 - Rating: 5)
The professionalism was amazing. The roots from our maple tree out front grew into our sewer line and this happened over Christmas. We got a response immediately from ACC setting up a time to remove the clog. Unfortunately, they found roots had overtaken the line. They put a plan in place to replace the line and kept us informed every step of the way with timing. I would recommend ACC plumbing and BACKFLOW to friends and family.

Review 3 (2024-10-09 - Rating: 5)
We just moved into our house and discovered that the well pump and tank needed to be replaced. We were referred to Brian at ACC Plumbing by another trusted contractor. Brian was very punctual, checked our system and gave us his recommendation on the best path forward. His estimate was less than expected and when he said they could do the job the next day we were delighted. The crew showed up on time, with the correct parts and finished quicker than expected. The experience couldn’t have been any better. Highly recommended.

Review 4 (2024-11-01 - Rating: 5)
This company is top notch and I would highly recommend booking them now. I called and spoke with the owner Brian about my problem with the bladder tank leaking and the concerns that I had. Not only did he send out a great worker named Shay, but the owner himself dropped everything he was doing to come out also to assure me that I had nothing to worry about. They showed me what the problem was and explained things to me where I could understand what they were talking about. Other plumbing companies that I’ve used in the past did not explain or educate me on my bladder tank or any issue that I had going on at the time. They just did a quick fix and over charged me. But not ACC Plumbing and Backflow. They informed me that I need my bladder tank replaced and why. And they was able to get everything done in the same day. Thanks a bunch Shay and Brian, I will definitely be using you guys if I have any other plumbing problems 😀

Review 5 (2024-09-12 - Rating: 5)
Anyone who is in need of a plumbing company please give ACC a try. Brian and Shea are as professional as can be. On time, competitive pricing, very communicative and customer service focused. 5 STARS! Highly recommend.

Review 6 (2024-12-02 - Rating: 5)
Matthew McCall came by today and fixed the problem with My furnace. He was personable and knowledgeable about his job. Thank you ace for very good and fast service

Review 7 (2024-10-11 - Rating: 5)
Excellent customer service skills from office personnel and most excellent plumbers. Eddie did a great job and clean up. Thank you.

Review 8 (2021-12-01 - Rating: 5)
Brian replaced our water heater. He was professional, pleasant and personable. He was upfront without being pushy and listened very well. He was very timely and worked quickly without rushing. We are very pleased with the outcome and would recommend Brian and ACC Plumbing and Backflow again and again.

Review 9 (2021-11-11 - Rating: 5)
We had a great couple experiences with Brian as he helped with setting a new tub and then with a conversion to a tankless water heater. Brian is very responsive, organized and helpful. We’ve referred him to our family and friends and will certainly call him for our next plumbing need.

Review 10 (2021-07-27 - Rating: 5)
ACC Plumbing did a fantastic job for me installing a gas line to my new fire pit. Brian Thompson was professional, on time and VERY communicative. His pricing was also very competitive. Its not often you find a service provider that you would enthusiastically recommend but I found one in Brian and ACC Plumbing. 5 stars!!!

Review 11 (2022-02-08 - Rating: 5)
Bryan was super friendly over the phone. Knowledgeable, detailed regarding my problem, and the only person to come to my home and do a through inspection of my needs for a recommendation. He was timely after another company canceled on me at the last minute. He is my plumber provider of choice from now on!!!

Review 12 (2024-12-01 - Rating: 5)
Excellent. Plumber did a great job. Very fair pricing.

Review 13 (2024-08-26 - Rating: 5)
I am so pleased that I found ACC! I came home to water in my garage, made a call and someone was out the very next morning. The technician was professional and knowledgable and was even helpful with questions that I had about the service that was completed. I was impressed that there was no mess left behind - he cleaned up and explained to me about what to expect. If you are having a plumbing issue, ACC Plumbing and Backflow should be your first call!

Review 14 (2021-03-23 - Rating: 5)
Professional, courteous, knowledgeable, and prompt. Definitely recommend ACC Plumbing and will call them again for future plumbing repairs.

Review 15 (2021-07-21 - Rating: 5)
This company provided well work, and repaired 2 toilets. Very professional, prompt with time, reasonable pricing, and proficient work provided. Highly recommend!

Review 16 (2023-07-22 - Rating: 5)
Brian is terrific.

Review 17 (2021-05-16 - Rating: 5)
I had a leaky pipe and was contacting several plumbers to get estimates and timing. When I spoke with Brian, I told him I had another company coming out later that day so I didnt want to waste his time but wanted to get an idea of what the costs would be. He quoted the costs over the phone but also offered to stop by after the job he was on to take a look at it even though he knew I had a company coming to find the leak for free. When I met him, I was impressed with his professionalism and helpfulness. The other company called to say they were on their way so Brian left. As soon as the other company showed up, I knew their advertisement had been a scam so I sent them away and called Brian to see if he was still available. He was and came back and did the job. I was impressed with how well he protected my property while doing his job. When done, there were no cost surprises. Everything was done as originally quoted and he cleaned everything up after his work. I was pleased with his service.

Review 18 (2021-05-13 - Rating: 5)
Customer service is top notch! Mr. Thompson was highly professional. He answered all my questions, and I was able to secure a same day appointment. Would highly recommend.

Review 19 (2021-10-10 - Rating: 5)
Brian fixed our main tub that wouldnt drain and installed a bidet. He was polite and completed the job timely.

Review 20 (2021-04-14 - Rating: 5)
Brian with ACC Plumbing and Backflow was very professional, honest and reliable. I would highly recommend this company to anyone looking for a professional and licensed plumbing service. He was able to come out, address the problem and fix it within a couple hours!

Review 21 (2021-09-15 - Rating: 5)
Brian worked us into his busy schedule to track down a leak and repair the damaged pipe. He was thoroughly professional, kind and the cost for what he did was entirely fair. We cannot recommend ACC highly enough.

Review 22 (2022-02-11 - Rating: 5)
ACC plumbing (Brian) was extremely professional and level of service was paramount. He communicates timeline and process in thorough manner, follows through on his word. Pricing was fair and quality of work exceeded expectations. Highly recommend for all of your plumbing needs!