Pipe Down Services Inc
Located in Austin, Texas
Address: 8000 Centre Park Dr, Austin, TX 78754, United States
Phone: +1 855-767-7473
Rating: 3.6
Categories
- Plumber
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2023-06-27 - Rating: 5)
Pipe Down had great communication. The technician was available to come an hour earlier than expected and the office called to confirm if that was ok. Larry was the technician that came out to my house. Larry was very kind and knowledgeable, he provided me with a lot of useful information and great service. Thank you, Larry! -
Review 2 (2020-07-15 - Rating: 5)
This company was dispatched for us on a warranty call and Larry was awesome. He discovered the issue the first plumbing technician diagnosed was incorrect and addressed the issue. He went above and beyond explaining some other things we could do to get good longevity out of our softener and water heaters. Appreciate this company and Larry’s great! -
Review 3 (2017-08-31 - Rating: 5)
This company was great ,they really made me feel comfortable, and they cared about my plumbing needs. There was no short changing in the work they did, made sure the job was done right. Even after they had to wait for construction to be done before they could finish the job,there were still committed and supportive of me, with much patience. Thank you Blaine,Randy, and the sweet lady that answered my calls and questions. I recommend Pipe Down Services for a job well done. -
Review 4 (2018-06-05 - Rating: 4)
Had a great experience with Larry that went to one of our homes for a water heater issue. The previous plumber that was sent before Larry from a different company was a complete dipshit and had no clue what the hell he was talking about. Larry took his time, found the source of the problem and it ended up being a very easy and inexpensive fix. However, one thing that bothered me about this service call was that Larry was amazing at finding the solution, however he didnt bother to ask if we wanted Pipe down plumbing to fix the issue. He assumed since American Home shield wouldnt cover the parts needed for the fix he just told us what the problem was and left it up to us to fix it. If he would have asked on the spot, I would have paid him to fix the problem even if the Home warranty wouldnt have covered it. Just ask next time Larry. -
Review 5 (2016-07-13 - Rating: 5)
I just am thankful for Pipe Down Service Inc. ! I was attempting to cancel my appointment because my husband had reset our hot water heater. But, I was being burned by the scalding hot water. I ask the technician several questions and he informed me that the thermostat was going out and by hitting the reset button over and over, my husband was going to burn out the wiring. This would do a lot of damage and cost a lot more than $75. I am so grateful! -
Review 6 (2016-07-03 - Rating: 5)
Finally an honest company that makes sure their customer is informed and satisfied. Larry was our tech and although we had no coverage for faucets in our plan he checked the manufacturers website and discovered it had a lifetime warranty and ordered the parts which were free! When they came in we called to advise him and he came out and installed for a very reasonable charge! They care and they know what theyre doing. Thanks Bill F in Austin Tx!!! -
Review 7 (2018-12-28 - Rating: 4)
Update:Deleted old review as Pipedown has done a lot to correct the situation.It seems I had some bad luck or had some bad misunderstandings with Larry when he first came to my house to evaluate a dead hot water heater after I reported the problem with my home warranty (American Home Shield). I was not at all happy with what Larry had told me he would be willing to do and what he would need me to do on the job. I was not going to use pipedown due to these issues and had AHS send out another service provider to evaluate and do the job.Long story short AHS wont change the job because both plumbers agree on what needs to happen...the hot water heater needs to be replaced....Which I already knew and told AHS...Randy called me to discuss the problems I had with the original information I was given by Larry and actually took the time to explain what they thought needed to happen and why. He really turned around my opinion of Pipedown. I must have caught Larry on a bad day or something.Havent had the service completed yet but I can say Pipedown does care about their existing and potential customers and have impressed me with their willingness to listen to concerns/complaints.Ill update this review again when the service has been completed. -
Review 8 (2019-01-30 - Rating: 4)
Update to my previous post (which Ive deleted). I finally got a call that the part was in and I was being fit in between 8-12 the same day of the call. While it was inconvenient (I was literally pulling out the garage), I was able to stay home to meet the technician. He was there within 2 hours of my call and was able to fix the leak in our sink. He told me that he was on the verge of just ordering and installing a new fixture a week before my part arrived to which I asked well why didnt you? They wanted to give Moen a chance to replace the part so it would be covered by their lifetime warranty. He did also inform me that once my fixture becomes discontinued, if anything happens, I will get upgraded to a new fixture from Moen, still covered by the lifetime warranty at no additional cost to me. I feel a bit better knowing when it fails again, its fully covered. -
Review 9 (2017-12-15 - Rating: 5)
The workers completed the job quickly and saved us thousands of dollars (that we dont have!) by advocating for us with the warranty company to cover our huge repair. We just moved in here in September and have already accrued so much unexpected debt that we were in panic mode when the leak sprung. The guys getting it fixed and paid for today was truly an answer to prayer. They werent able to just fix the leak, b/c so much of the piping was crumbling. Because of their negotiation with the warranty company, we got a better resolution than we expected - half of the house now has new piping. Thanks Pipedown, for our Christmas blessing! -
Review 10 (2017-03-21 - Rating: 5)
By far the most professional technician that I have dealt with through American Homeshield. Larry looked at all possibilities and identified the problem that the previous company did not take the time to look at for my water heater. The previous company/technician was inly concerned about hos 75.00 co-pay. -
Review 11 (2020-07-13 - Rating: 5)
I have AHS and they sent Pipe Down to replace our disposal and kitchen faucet. Larry was friendly and professional and did a great job. Pipe Down was very communicative. -
Review 12 (2019-01-04 - Rating: 5)
Larry showed up on time and was very helpful. Not only did he address the broken water heater, he provided a much better system and gave us useful information we needed for the future. Left things tidy when he left as well. -
Review 13 (2017-09-07 - Rating: 5)
Pipe Down Services in Waco was very professional from scheduling the appointment to completing the job. They always made us feel like we were a top priority. We are very pleased with the job they did. -
Review 14 (2018-07-07 - Rating: 5)
Pipe Down Services is always prompt with their visits. They are professional, both on the phone and during the visit. And they are always able to fix our plumbing issues. -
Review 15 (2018-02-07 - Rating: 5)
Very prompt service. Diagnosed and fixed the issue with my water heater and I was on my way sooner than expected. Very pleased with my experience with Pipe Down Services. -
Review 16 (2018-11-19 - Rating: 5)
Pipe Down Plumbing Services is fantastic. John, the plumber on our job, was prompt, professional, and did quality work. I’m a fan!! -
Review 17 (2017-11-22 - Rating: 5)
Blaine Martin was polite and efficient. He kept us informed of his travel time. I would also like to thank Joy at the 800 Service Department number for American Home Shield. She made sure we had a repairman quickly to ensure that our family Thanksgiving celebration was not complicated by a kitchen sink stoppage and leak. Hard to prepare the food with an unusable kitchen sink! -
Review 18 (2018-09-23 - Rating: 5)
[Professionalism] I just love Mr. Blaine he knew exactly what to do before entering my house. That speaks volumes about his knowledge of plumbing. He came through and even cleaned up behind himself. ❤️ -
Review 19 (2018-08-07 - Rating: 5)
Technician came out on time, got the job done in a timely manner, professional and courteous, answered my many questions in a way I was able to grasp so I’ll have no problems maintaining the work. Highly recommended. -
Review 20 (2019-01-24 - Rating: 5)
If you have plumbing needs, this is the place to call! Larry arrived on time, assessed and fixed the problem quickly and even taught me a thing a two about shower plumbing. -
Review 21 (2017-08-04 - Rating: 5)
Larry was great. On time, friendly, and knowledgeable. Replaced our garbage disposal in less than 20 minutes. -
Review 22 (2018-11-16 - Rating: 5)
Very prompt and professional service. Kept in communication throughout process. Fixed the water leak and left area clean when finished. Would highly recommend them. Good people! -
Review 23 (2017-10-13 - Rating: 5)
Larry was very friendly. Fixed our problem quickly. Called before he came and arrived almost precisely the time he predicted. -
Review 24 (2018-04-30 - Rating: 5)
Called to let me know he was on his way and took care of the problem in a timely manner.Have used them many times and each repair was handled well. -
Review 25 (2017-10-31 - Rating: 5)
Larry was very polite and patient. He also explained what was done simply, and pointed out some important things to consider. -
Review 26 (2017-04-20 - Rating: 5)
Companies are not run like this anymore. I was constantly informed prior to a timely arrival. During repairs, the entire process was explained. Professionals. -
Review 27 (2019-01-09 - Rating: 5)
Super fast service. Great communication and problem resolution. Replaced a garbage disposal. Very pleased with service. Highly recommend!!! -
Review 28 (2018-01-23 - Rating: 5)
Arrived on schedule. Very personable and knowledgeable. Fixed both our problems and explained other things to us. I would highly recommend! -
Review 29 (2023-01-05 - Rating: 5)
Very Professional and friendly. Also, moved my appt to a day earlier!!Thanks for my Hot water! -
Review 30 (2018-03-10 - Rating: 5)
Professional and courteous, in and out in 20 minutes or under the sink leak and complete disposal replace and repair. -
Review 31 (2017-08-18 - Rating: 5)
John went above and beyond to get our leak repaired by the weekend. Super job!! -
Review 32 (2019-01-24 - Rating: 5)
On time, very professional, didnt try to up sell us fixes we didnt need. -
Review 33 (2024-03-12 - Rating: 5)
John was outstanding. He analyzed the problem and made every possible attempt to resolve the situation accurately and expeditiously. My toilet was a Briggs and Stratton circa: 1998 with a tank retrofitted by the manufacturer from 3.0 gpf to 1.6 gpf (due to the law change). To accomplish this, B&S inserted an inner tub made of plastic with a proprietary FluidMaster component trademarked as Vacuuity Flush.This unit was installed as original equipment when we purchased our home new in 1999. We never ever had a problem until a month ago when the tank started leaking into the bowl.John thoroughly inspected the fixture and voila!—the plastic insert developed a hairline crack which was causing the leak. Easy fix: Remove and Replace... BUT those tanks are no longer manufactured by B&S and replacement components are no longer available.As such, AHS authorized a toilet replacement and installation. John handled the installation in less than an hour. Pipedown Plumbing did NOT disappoint.I no longer recommend American Home Services. Reason: I had minimum claims with this company. In 2019, I experienced a leaky hose bib (also covered by my plan). They sent a plumber who wanted to tear open my living room wall to repair the hose bib. After over 25 calls and COUNTLESS HOURS ( yes, HOURS) on hold, they never worked with me to resolve. I cancelled my membership and they continued to charge me every month until the contract’s expiration date.I contacted a plumber independently, he replaced the brass fitting and handle located on the outside wall for about $100.00. The service call from the “plumber” that wanted to tear down a wall was $150.00 and I got nothing. -
Review 34 (2017-04-06 - Rating: 5)
Excellent service, I recommend them. Blaine is knowledgeable and courteous. -
Review 35 (2017-09-19 - Rating: 5)
Larry from Pipe Down Services was a very pleasant man to work with. He took time to explain both the problems and the solutions. He was very professional and knowledgeable and did not hesitate to answer any of my questions. He was very thorough and efficient. I would highly recommend Larry and this company to anyone! -
Review 36 (2017-08-30 - Rating: 5)
Excellent and efficient diagnosis of toilet issue. Great customer service. -
Review 37 (2019-10-28 - Rating: 5)
We had a very serious issue with both outdoor and indoor pipes. Several plumbing companies and 2 months later, we found Pipe Down and our problems have been resolved! Larry and John knew exactly what to do. They worked hard, explained the problem and got it done. These are honest, hardworking and extremely knowledgeable guys! -
Review 38 (2018-12-27 - Rating: 5)
Professionalism - Blaine went above and beyond for us & our plumbing issue. I would HIGHLY recommend him to others. -
Review 39 (2017-08-26 - Rating: 5)
Very pleased with services provided by Pipedown Plumbing ; quick response to service call, job was evaluated and needed services were performed . All was done in a timely manner. Technician was courteous and professional. -
Review 40 (2017-11-17 - Rating: 5)
Almost immediate response via phone and job was completed before noon. -
Review 41 (2017-02-04 - Rating: 5)
The plumber was very courteous and professional. -
Review 42 (2017-11-18 - Rating: 5)
Never ever had such a quick response and fully satisfactory service!! -
Review 43 (2017-10-03 - Rating: 5)
Very nrty professionalpleased with the technician -
Review 44 (2017-03-15 - Rating: 5)
Professional servicesQuick responseGreat foloow up -
Review 45 (2018-01-01 - Rating: 5)
[Timeliness] Very professional and solved the problem promptly -
Review 46 (2017-09-12 - Rating: 5)
Fast and friendly service. Thank you. -
Review 47 (2019-01-24 - Rating: 5)
Fast, knowledgeable & friendly service -
Review 48 (2018-03-21 - Rating: 5)
Great service quick and professional -
Review 49 (2017-10-31 - Rating: 5)
Awesome service!