Benjamin Franklin Plumbing of West Austin

Photo of Benjamin Franklin Plumbing of West Austin

Located in Austin, Texas

Address: 3827 Ranch Rd 620 S SUITE C, Bee Cave, TX 78738, United States

Phone: +1 512-522-6962

Rating: 4.8

Services

  • Repair services
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-08 - Rating: 5)

    Jared did a great job in replacing my tankless water heater in the attic. He was efficient and thorough. Work neatly. Most of all was polite and explained the new system to me.

  • Review 2 (2024-12-26 - Rating: 5)

    Called in an emergency on Christmas and they promptly called back to get someone scheduled. Received a call the morning of with a time window; Donovan was prompt, professional, came with all of the parts, assessed the problem, and was able to install a new hose bib on the exterior of our house very quickly. He was very friendly, knowledgeable, and professional. I would HIGHLY recommend Benjamin Franklin.

  • Review 3 (2024-12-19 - Rating: 5)

    Prompt, courteous, competent, and fair-priced. Did several repairs and replacements for us as we prepped our house for sale. Good work done efficiently and professionally. Use them!

  • Review 4 (2024-12-30 - Rating: 5)

    Jared was very quick and knowledgable. He was able to fix our issue with satisfaction.

  • Review 5 (2024-08-26 - Rating: 5)

    We just had JP out on a moments notice from Ben Franklin to help with a toilet and look at a few other things. He wasn’t our “regular” plumber with Benjamin Franklin—- Dave—that we have grown so accustomed to, but he was outstanding too and just as great to have our home! JP was very polite and knowledgeable and completed the work in a timely manner. He also recommended some future maintenance items to help prevent plumbing problems-Thank you, Ben Franklin! ⭐️⭐️⭐️⭐️⭐️

  • Review 6 (2024-12-20 - Rating: 5)

    Very knowledgeable, explained all clearly, even used photos he took while at house, very courteous. Excellent representative for his company.

  • Review 7 (2024-12-20 - Rating: 5)

    Did a great job replacing my water pressure regulator. Thank you for all your hard work!

  • Review 8 (2024-03-07 - Rating: 5)

    Jared did a very good job. He gave me alternatives, specifying the good or bad sides of each. Once I made my choice, he did a fast but very accurate job. Im very happy with him and the job he did for me.

  • Review 9 (2024-08-19 - Rating: 5)

    Jared was the best! Very helpful and took care of all our issues!

  • Review 10 (2024-02-02 - Rating: 5)

    Donovan was a complete professional from start to finish. We had a leak in a sink faucet. He quickly found the problem and gave us options. I chose to purchase my own faucet, and he came back the next day to do the installation. Great job, cleaned up everything, and made sure it was not leaking anywhere before he left.I would highly recommend Ben Franklin plumbing to everyone

  • Review 11 (2024-04-10 - Rating: 5)

    Mike did a great job. Second time he has done work at the house, efficient/great communicator/diligent. Continue to be a happy customer of Ben Franklin plumbing.

  • Review 12 (2024-01-27 - Rating: 5)

    We have used Benjamin Franklin plumbing several times, and the services always outstanding. Jared is efficient and communicates well on the whole process. Would definitely recommend Benjamin Franklin plumbing to any of my friends and family.

  • Review 13 (2024-10-02 - Rating: 5)

    Prompt when promised a time frame. Jared kept me informed every step of the way. Giving me options. I felt he was honest and trustworthy. I was able to order the part I needed at lower cost than him going out and picking it up Showed me progress during his repair. He was excellent technician.

  • Review 14 (2024-01-18 - Rating: 5)

    Jared was really thorough and a pleasure to work with. He immediately identified and resolved the issue causing our water blockage. Highly recommended.

  • Review 15 (2022-07-13 - Rating: 5)

    Our Water softener went bad. The first guy arrived within a couple hours to verify and set up a replacement with great financing. The appointment was set for tuesday at 9am. Jared arrived at 8:30. He had everything he needed for the job without having to go any farther than his truck. He had to re-pipe the whole affair as the new softener was taller than the old one. All work is very professional and very concise to the area. Jared set up the softener and made sure everything was working before he left. Good guy great work and service.

  • Review 16 (2023-06-14 - Rating: 5)

    Jared Patterson and his colleague did an absolutely amazing job, to repair the damage made by another company. They did not leave until I had running water(5 hours) They had to dig and jack hammer through rocks to get to the underground pipes. They cleaned up and put the grass they had carefully cut back in place. He kept me informed and was super professional. I can not say enough, about the super impressive job! 🤩

  • Review 17 (2024-02-23 - Rating: 5)

    Wow! I found my new plumber! Had a bad water leak. They came right away, found the problem quickly and fixed it. Very knowledgeable and professional, and reasonable priced. Will use again.

  • Review 18 (2024-03-05 - Rating: 5)

    Jared did a great job in determining the issue and in repairing the leak in a timely manner. He was very professional and friendly.

  • Review 19 (2023-07-15 - Rating: 5)

    We had a water leak in our kitchen and it flooded the kitchen. I called Benjamin Franklin and they came within 40 mins.Did an excellent and quick job of fixing the broken pipe behind the wall and got the water turned on in no time.This is my second time using them and I highly recommend them.

  • Review 20 (2024-12-19 - Rating: 5)

    Very nice guy, very well informed and offered us many different options to chose from.

  • Review 21 (2023-08-01 - Rating: 5)

    Christine at the office and Jared my technician were absolutely lovely. They arrived fast, were reasonably priced, and super professional. 100% would recommend .

  • Review 22 (2020-11-15 - Rating: 5)

    FAST, FRIENDLY AND EFFECTIVE! Called on a Sunday morning and got a call back right away. They had Jared here within an hour and he quickly fixed the issue and answered our (many) questions about how to keep it from happening again. Jared was very professional and followed COVID protocols seamlessly. Really appreciate the speedy and thorough service. THANK YOU!

  • Review 23 (2023-06-16 - Rating: 4)

    Rep. Showed up on time and did a great job, cleaning up when done snaking out the sink in the upstairs sink. My only issue was the pricetag - based on the task and not the length of time needed. The clog was gone in 6 and a half minutes - cleaned up ang gone in 15 minutes. Price tag was approx. $450.

  • Review 24 (2020-05-18 - Rating: 4)

    The tech came quickly and did a good job with inspecting and diagnosing the problem with my shower. He then gave me an estimate about three times what I thought was a fair price. To make it look acceptable by comparison he supplied two more estimates for a greater scope of work than I needed, also 3x inflated but for 2x the work, so $800 for work I had hoped to pay maybe $70 in labor and $60 in parts. I gladly ave him his $60 diagnostic fee and did the work myself.In short, good competent professionals, unscrupulous business model.

  • Review 25 (2024-09-18 - Rating: 5)

    Mike was exceptional! Great service!

  • Review 26 (2022-12-24 - Rating: 5)

    Thanks so much, y’all! We lost our hot water on December 23 during a huge freeze. Jared came out same day and fixed the problem plus helped us prepare to avoid it in the future. Thanks!

  • Review 27 (2024-10-10 - Rating: 5)

    Showed up on and olved our problem. Short and sweet.

  • Review 28 (2023-10-06 - Rating: 5)

    Outside faucet was leaking. He fixed in just few minutes, was very nice and professional. We would use them again.

  • Review 29 (2019-02-08 - Rating: 5)

    JP did a great job. He was there on time and he was able to solve my problem quickly and efficiently. If I have any plumbing issues in the future I’ll definitely ask for him again.

  • Review 30 (2022-08-03 - Rating: 5)

    I always receive prompt, professional, and quality service. Highly recommended. JP did an excellent job! Would definitely use again.

  • Review 31 (2020-07-10 - Rating: 5)

    Benjamin Franklin Plumbing was very quick to respond. Their customer service is top notch. They also took covid19 safety precautions. The technician arrived in a timely fashion and was able to diagnose my issue quickly. Fantastic Job!!!

  • Review 32 (2021-01-04 - Rating: 5)

    Benjamin Franklin Plumbing called me at 8:00 in the morning and were here with 30 minutes of the discussion. They were able to remove and replace two hot water heaters in the day, within the timeframe that I needed the work done. It was easy and they did a great job.

  • Review 33 (2024-01-06 - Rating: 5)

    Tim Peterson was on time and the right guy. He took the time do the work that was needed to be done. Highly recommend.

  • Review 34 (2019-09-14 - Rating: 5)

    We are very pleased with Benjamin Franklin Plumbing. John was very persistent in locating the source of our water temperature and pressure problems. He assured us he would not leave without making sure our issues were solved. And thank goodness we finally have hot water again. I’ll definitely call Benjamin Franklin again in the future for any plumbing problems!

  • Review 35 (2024-03-15 - Rating: 5)

    Mike ,I am glad that I chose there company. He was very good and excellent service.

  • Review 36 (2021-08-13 - Rating: 5)

    JP was great, he was the third plumber I had look at the problem, and the first to be able to fix it. He was in and out with the job done in an hour and was friendly and was even really nice to my dog.

  • Review 37 (2024-01-17 - Rating: 5)

    Jared,Was VERY Informative of what all he was having to do with MY WASHER water line that had BUSTED, DUE TO COLD FREEZING WEATHER.A VERY RESPECTABLE YOUNG MAN 😀THANK YOU JARED!!!!

  • Review 38 (2020-01-26 - Rating: 5)

    On Sunday I had a waterbreak in the house. Although a pricey service call, they were quick, professional and efficient. I was pleased with the service. Jared P was outstanding!

  • Review 39 (2024-08-23 - Rating: 5)

    Great job, always a good experience

  • Review 40 (2019-12-30 - Rating: 5)

    Jared Patterson did an awesome job of helping me figure out the plumbing in a house I just bought. There were some pretty big mysteries that he managed to solve. I recommend them highly!

  • Review 41 (2024-03-11 - Rating: 5)

    So helpful in such a timely manner in which they respond to emergencies. Very happy with their work

  • Review 42 (2024-10-02 - Rating: 5)

    Quickly fixed our sink leak!

  • Review 43 (2019-07-10 - Rating: 5)

    Service was prompt and efficient and solved my problem. Cost for emergency service and a small dishwasher repair was about $250 — not cheap but worth it under the circumstances of flooding.

  • Review 44 (2020-10-14 - Rating: 5)

    Jared diagnosed and quoted a leak in our outside wall. He was quick and professional and answered all of my questions. I recommend!

  • Review 45 (2024-01-07 - Rating: 5)

    Ryan from Benjamin Franklin plumbing was amazing. Quickly fixed and urgent issue with the shower.

  • Review 46 (2024-01-24 - Rating: 5)

    Austin unclogged kitchen sink drain in no time. Thanks again for a great job!

  • Review 47 (2019-11-13 - Rating: 5)

    JP, did a great job explaining the process and the expectations to my wife. He was quick and clean and calmed her nerves.

  • Review 48 (2023-04-24 - Rating: 5)

    Excellent customer service. Always prompt and courteous. Incredibly well run company!

  • Review 49 (2019-06-21 - Rating: 5)

    John and John were there right on time, knowledgeable and very professional. We use Benjamin Franklin for all of our property management plumbing. Great experience.

  • Review 50 (2019-07-23 - Rating: 5)

    We’ve been using Ben Franklin Plumbing since we moved to Austin 8 years ago and always been happy with their service. Thanks to John for solving our drain problem.

  • Review 51 (2021-04-23 - Rating: 5)

    Hired him to do a camera test on the house Im buying. All went well! Nice service on time.

  • Review 52 (2023-10-07 - Rating: 5)

    On time same day service, tech did an outstanding job.

  • Review 53 (2019-11-21 - Rating: 5)

    Great service ! Easy to schedule and they gave me a call letting me know he was on the way! Very pleased with this company!!

  • Review 54 (2024-07-08 - Rating: 5)

    Michael is Awesome! Thank you

  • Review 55 (2022-11-05 - Rating: 5)

    He was so efficient , polite & knowledgable .Very thorough.Awesome experience .Thank you 🙏

  • Review 56 (2024-10-09 - Rating: 5)

    Quick and professional service.

  • Review 57 (2024-06-05 - Rating: 5)

    Really appreciate the prompt response, and professionalism of your staff - Job is already complete, and I find myself fortunate to be able to call on a dependable company - Cheers Paul

  • Review 58 (2019-11-16 - Rating: 5)

    I was able to get someone to come by when desired and they did exactly what I needed them to take care of. Great experience!

  • Review 59 (2024-11-02 - Rating: 5)

    Professional, friendly, and honest.

  • Review 60 (2024-03-18 - Rating: 5)

    Great service. Timely, transparent and kind!

  • Review 61 (2024-02-07 - Rating: 5)

    Water heater replacement went smoothly. Thanks!

  • Review 62 (2024-05-10 - Rating: 5)

    On time. Very professional, great costumer service. Very knowledgeable.

  • Review 63 (2021-09-25 - Rating: 5)

    I think time which is the best thing for us and very professional. Great job, fixed perfectly

  • Review 64 (2023-07-20 - Rating: 5)

    On time, very good service and information. Explained repairs.

  • Review 65 (2023-01-23 - Rating: 5)

    He did tell us the problems gave choices, and finished work as we wanted

  • Review 66 (2023-04-30 - Rating: 5)

    Same really quickly on a Sunday, sorted the problem and would certainly use again!

  • Review 67 (2022-07-19 - Rating: 5)

    Same day service and testing performed. Thorough and polite -- eliminated a leak in the home.

  • Review 68 (2024-01-12 - Rating: 5)

    Professional, got the job done quickly and efficiently.

  • Review 69 (2024-04-24 - Rating: 5)

    Mike is awesome. Pricing was fair!

  • Review 70 (2021-09-13 - Rating: 5)

    As always ( customer for many years)professionL, knowledgable & friendly service.

  • Review 71 (2024-05-20 - Rating: 5)

    Fantastic work and nice people

  • Review 72 (2019-11-04 - Rating: 5)

    Very happy with Jareds work on a Sunday, clearing a clogged sewer line!

  • Review 73 (2024-12-13 - Rating: 5)

    Friendly and professional

  • Review 74 (2022-09-19 - Rating: 5)

    They dont service dripping springs. Heads up.

  • Review 75 (2022-11-02 - Rating: 5)

    We wanted to rule out a source of leakage. Jared worked carefully and thoughtfully. He explained his findings clearly. We are very grateful.

  • Review 76 (2024-01-08 - Rating: 5)

    Great service all around by Nash

  • Review 77 (2024-07-25 - Rating: 5)

    Great job.

  • Review 78 (2023-03-06 - Rating: 5)

    Jared was on time, gave me a quick estimate, did the work efficiently, waited while I checked the work, and cleaned up He was personable and professional. It was a good experience.

  • Review 79 (2019-08-30 - Rating: 5)

    Fast, professional, efficient, and friendly service highly recommend him!

  • Review 80 (2024-01-13 - Rating: 5)

    Tim did great!

  • Review 81 (2022-02-06 - Rating: 5)

    Jared from Benjamin Franklin Plumbing came out same day on a Sunday... Fixed my broken hot water heater, and completed the job within 2 hours... On a Sunday no less... Just fantastic!!! Thanks Benjamin Franklin Plumbing!!!

  • Review 82 (2022-02-25 - Rating: 5)

    Excellent! 3 rd plumber to look, only one to ID H/C lines were simply crossed. now have hot water! Hes a keeper!

  • Review 83 (2022-02-22 - Rating: 5)

    Very friendly service! The gentleman was very personable and got done quickly and efficiently! Would recommend.

  • Review 84 (2024-01-16 - Rating: 5)

    Very quick, friendly, reliable

  • Review 85 (2019-10-29 - Rating: 5)

    Quick service! Will be using them again if needed!

  • Review 86 (2023-05-26 - Rating: 5)

    It is always a pleasure to work with JP. He is always pleasant, professional and is very knowledgeable. The job gets done right the first time!

  • Review 87 (2020-10-12 - Rating: 5)

    Excellent service! On time and courteous.

  • Review 88 (2019-09-25 - Rating: 5)

    I’ve used BFP many times in the past six years. I’ve always found them professional, reasonably priced and easy to work with. Highly recommend

  • Review 89 (2019-06-18 - Rating: 5)

    Very professional. Did excellent work. Had a nice selection of replacement fixtures, which was very convenient indeed.

  • Review 90 (2019-10-22 - Rating: 5)

    Did a great job..diagnosed problem with toilets. Fixed all three of them in a couple hours.very pleased

  • Review 91 (2020-01-17 - Rating: 5)

    Jared was very polite and professional.

  • Review 92 (2019-06-14 - Rating: 5)

    Excellent service! Very competent

  • Review 93 (2021-07-29 - Rating: 5)

    Jared is very knowledgably plumber,And cleans up his work area.We have used this company for over 11 years.

  • Review 94 (2021-08-09 - Rating: 5)

    Jared was very professional & polite in performing routine maintenance checkup.

  • Review 95 (2022-05-10 - Rating: 5)

    Prompt service saving me a lot of hassle. Thanks!

  • Review 96 (2020-12-24 - Rating: 5)

    Jared was very professional and prompt.

  • Review 97 (2021-08-27 - Rating: 5)

    Has to come back to finish the uncloging.

  • Review 98 (2020-05-21 - Rating: 5)

    I can trust Benjamin Franklin Plumbing to alway do a quality job!

  • Review 99 (2024-01-22 - Rating: 5)

    Great service

  • Review 100 (2022-04-27 - Rating: 5)

    Great service and expertise!

  • Review 101 (2023-12-13 - Rating: 5)

    Very helpful

  • Review 102 (2023-10-05 - Rating: 4)

    A+

  • Review 103 (2020-07-10 - Rating: 5)

    Thank you Jared.

  • Review 104 (2019-03-20 - Rating: 5)

    Excellent service

  • Review 105 (2025-01-11 - Rating: 5)

    Hassle free and friendly professional service. Highly recommend.

  • Review 106 (2025-01-08 - Rating: 5)

    I use them for all my plumbing needs. Fred (manager) and Donovan (onsite technician) made it happen. Great work on a tough job to get my gas lines back up. Very professional, honest crew. Thanks Benjamin Franklin team.

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