Benjamin Franklin Plumbing of Central Austin

Photo of Benjamin Franklin Plumbing of Central Austin

Located in Austin, Texas

Address: 2300 Pasadena Dr, Austin, TX 78757, United States

Phone: +1 512-331-3884

Rating: 4.6

Services

  • On-site services
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Septic system service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-02 - Rating: 5)

    Mike was very professional and personable. He was on time and quickly accessed the problem and fixed it. We ended up buying a softener system from him that he came back to install the same day. Our first time using BFP but will definitely call again if we ever need plumbing work done. Highly recommend asking for Mike if you call to make an appointment. Great company to work with.

  • Review 2 (2024-12-31 - Rating: 5)

    I have used Benjamin Franklin Plumbing for several years now and they are always prompt and thorough with the service they provide. I needed some work done on a shower handle and they were done in an hour. I am especially happy I get the same service professional, Donovan. I can trust him to do a great job.

  • Review 3 (2024-12-30 - Rating: 5)

    Tim was very professional and exceedingly thorough. I have no doubt that the plumbing in my house is in the best condition. Ben Franklin Plumbing is responsive and explains repairs where I understand clearly. The maintenance program they offer is one of the best.

  • Review 4 (2024-11-07 - Rating: 5)

    We had a great experience with Tim Peterson. He was prompt, patient, and knowledgeable. He efficiently explained all of the options and the reasoning behind his recommendations. He was even able to complete a project that was unplanned during his visit rather than having to schedule another visit and wait. We’re happy to have found a reliable plumbing company!

  • Review 5 (2024-10-19 - Rating: 5)

    Tim Peterson was on time, polite, personable, and super knowledgeable. He did a great job explaining the issue and possible solutions. Went through all the financials, too. Quality work done to my satisfaction. Its always nice to get great service. Go, Ben Franklin! Go, Tim!Also, Tim looks way cooler in person than the picture they text you.

  • Review 6 (2024-11-13 - Rating: 5)

    Michael Matheny was fantastic! We had to have a main line replaced due to root growth. Michael came the same day to clear out the roots so that we could function again until they could get a crew out for the big job. Then on the day of the big job, they were on time, professional, and did the job perfectly. I was very impressed with Ben Franklin Plumbing overall and will definitely be a repeat customer when the need arises!

  • Review 7 (2024-10-23 - Rating: 5)

    I spoke with Christine to schedule the appointment and again with her to follow up. She was polite and professional. Donovan, the technician, got here earlier than expected. He was friendly and professional. He checked and flushed our water heater. Afterwards, he showed me a video of what he found and explained what it meant. I would recommend this company.

  • Review 8 (2024-12-03 - Rating: 5)

    Michael did a great job. He explained in detail everything he was doing and spent sometime explaining a new softener system for me. He is professional and excellent at his job.

  • Review 9 (2024-09-03 - Rating: 5)

    We’ve been using them for a couple of years now and their service is great! Donovan has helped us locate and fix multiple plumbing issues. On time, reasonable rates, and very professional. I highly recommend using Ben Franklin Plumbing.

  • Review 10 (2024-10-29 - Rating: 5)

    Michael MATHENY was ahead of schedule when he arrived. He referred to the notes, assessed the problem and got to work despite the attention paid to him by Lulu, my small, excited little dog. She responded to Michael’s pets and friendliness immediately.How could I not rate him at five stars? 🐕😀

  • Review 11 (2024-11-09 - Rating: 5)

    Tim arrived within minutes of my call with dispatch and thoroughly diagnosed the problem of our clogged drain and proceeded to clear the line. He cleaned the line 3 times and checked the drain line from kitchen sink and laundry room. He did not leave until he was certain that the drain line was all clear. I am very happy with Tim and Ben Franklin Plumbing.

  • Review 12 (2024-09-19 - Rating: 5)

    Donovan is a well-mannered young man who take pride in doing a good job. He was faced with a very difficult drain blockage which he had to tackle in the attic at very hot temperatures. He gave full effort until he solved the problem. It showed that he cared about his work and satisfying his Customer. Great Job!

  • Review 13 (2024-11-03 - Rating: 5)

    Austin is super efficient and goes above and beyond. Benjamin Franklins team is always super responsive and fast. Austin diagnosed the issue right away and was able to fix the toilet within 1 hour. Plus killing some roaches at the same time! Highly recommend BF.

  • Review 14 (2024-12-22 - Rating: 5)

    Dave and Mike were on time, extremely efficient, and make quick work of a nasty clog. Took care to clean up when finished. Friendly and knowledgeable, two good guys. Thanks so much!

  • Review 15 (2024-10-26 - Rating: 5)

    Mike arrived promptly on time. He was very cordial and professional. I enjoyed having him do the work at my mother ‘s house.

  • Review 16 (2024-10-23 - Rating: 5)

    Michael did a GREAT job in diagnosing the situation & resolved the issue immediately - definitely a HAPPY Customer - I am loyal to Benjamin Franklin Plumbing - would not use anyone else

  • Review 17 (2024-10-18 - Rating: 5)

    Easy to deal with and get an estimate. Jared was a trooper through a difficult install. Punctual and stayed until the job was done.We had to reschule once because of the condo managment company, and Ben Franklin accomodated it with no problem.

  • Review 18 (2024-12-09 - Rating: 5)

    Dave & his assistant came out twice for two different issues. They were punctual, polite and most importantly got the jobs done correctly and quickly.

  • Review 19 (2024-08-30 - Rating: 5)

    Tim was great! Was able to squeeze me in and found the problem with my water heater. He fixed it quick and now I have hot water!

  • Review 20 (2024-08-27 - Rating: 4)

    Tech MICHAEL MATHENY did not try to up sell us. He actually did a few simple tests to verify we Didn’t need to make some repairs. I would call These guys again for small Or big jobs. Ps he really knew his facts on hot water heaters. I tested him on some past problems I had and he nailed it.

  • Review 21 (2024-11-23 - Rating: 5)

    Once again called them and they were here within 20 minutes. Everything taken care of quicklyHighly recommend. Very professional and great service

  • Review 22 (2024-12-09 - Rating: 5)

    Michael was prompt, courteous, thorough, and completed the job quickly. He explained the options and the costs for each before he began.

  • Review 23 (2024-12-16 - Rating: 5)

    Mike Matheny one of Benjamin Franklin staff was professional and completed high quality work. I would recommend Mike and Benjamin Franklin service.

  • Review 24 (2024-12-17 - Rating: 5)

    Showed up on time with plenty of notice. Figured out the problem and let us know about a complication. Finished up quickly and was pleasant the whole time!

  • Review 25 (2024-11-20 - Rating: 5)

    Quick to get here. Quick to make repairs once here. Problem fixed within a couple hours from problem discovered. Friendly and personable. All around positive experience

  • Review 26 (2024-12-26 - Rating: 5)

    Answered all of our questions. Left the work area neat and tidy. Overall, a very good experience with Michael.

  • Review 27 (2024-11-12 - Rating: 5)

    Donovan Boston did a great job on our water valve and ones for our W/D. Efficient, friendly and explained everything.

  • Review 28 (2024-09-24 - Rating: 5)

    Donovan solved our leak problems quickly! I am so pleased and relieved that everything now works correctly! Great service! Thanks!

  • Review 29 (2024-10-12 - Rating: 5)

    Tim was great - assessed the problem and fixed it! Ben Franklin Plumbing crews always dependable!

  • Review 30 (2024-11-27 - Rating: 5)

    They came out quickly after a toilet clogged. Tim was professional and fast and fixed the issue!

  • Review 31 (2024-09-13 - Rating: 5)

    Michael Matheny provided exceptional service and appreciated his patience in answering any questions during the maintenance check. Thank you!

  • Review 32 (2024-11-13 - Rating: 5)

    Quick and efficient service. Also friendly and informative. I will use your services again in the future.

  • Review 33 (2024-11-11 - Rating: 5)

    Tim showed up timely and got the work done efficiently on a weekend.

  • Review 34 (2024-12-09 - Rating: 5)

    Excellent service as usual. Dave Lambert is a true professional.

  • Review 35 (2024-08-28 - Rating: 5)

    Fast service and Donovan did a fantastic job. Highly recommend

  • Review 36 (2024-09-10 - Rating: 5)

    Michael was very friendly and professional. He was very informative and thorough.

  • Review 37 (2024-10-01 - Rating: 5)

    Tim was great and explained everything before the job!!

  • Review 38 (2022-01-13 - Rating: 5)

    We were referred to Lanier Plumbing today to help us with a leak in our ceiling. They came promptly and diagnosed the problem. Super friendly, and really helped us understand the issue and root cause. We had a very positive experience overall with Shane and Dave.

  • Review 39 (2024-12-03 - Rating: 5)

    Where do I begin. We had a possible slab leak. I used Benjamin Franklin Plumbings online scheduling (awesome) and was assigned Tim Peterson. He was kind, courteous, knowledgable, professional and very through. Tim reviewed the BFB steps to locate slab leaks and reviewed their upfront transparent pricing. The steps and process work! Wow! No slab leak just a transition pipe from the city service main water line to our home. Tim is so AWESOME. He is the best and highly recommed Benjamin Franklin Plumbing and Tim Peterson.

  • Review 40 (2020-08-05 - Rating: 5)

    We hired Lanier to swap out a shower head for us. It was a totally different set up though and Phillip was wonderful. He looked through what we had, discussed our options with us, and then installed it perfectly. We are so happy with his work. Next time we need a plumber, we will absolutely call Lanier again.

  • Review 41 (2025-01-08 - Rating: 5)

    Donovan was very professional and fixed everything!

  • Review 42 (2020-06-28 - Rating: 5)

    We recently had an emergency plumbing situation late at night and reached out to Lanier. They responded to me early the next morning (before business hours) and had someone out within the hour. They did a great job for a great price. We are very happy and will definitely use them in the future as our go-to plumber.Ill also add- This happened during COVID19 and I was nervous about having someone in the house. They wore masks, shoe covers, and gloves. Highly appreciated! Thank you so much!!

  • Review 43 (2024-12-11 - Rating: 5)

    Jared was patient, conpetent and thorough. Will use Ben Franklin Plumbing again.

  • Review 44 (2024-10-28 - Rating: 5)

    Mr. Peterson did a great job taking care of the plumbing issues at my place .Thank you so much for.

  • Review 45 (2024-10-30 - Rating: 5)

    These guys are great. Great response time and very detailed in the work and explanations.

  • Review 46 (2024-11-23 - Rating: 5)

    Always professional, diligent and conscientious. Highly recommended.

  • Review 47 (2024-10-21 - Rating: 5)

    Jarred did an outstanding job in locating a water leak in our underground pool fill line.After much difficult digging he quickly repaired the line leak.GREAT WORK

  • Review 48 (2024-10-21 - Rating: 5)

    Donovan was incredibly professional and did a great job on our plumbing issues.

  • Review 49 (2018-06-14 - Rating: 5)

    Honest and knowledgeable. I had 2 different plumbers and a handyman try to diagnose why my hot water heater’s pilot light wouldn’t stay lit. Consensus was that it needed a new part, which they didn’t make anymore so buy a new hot water heater and replace. Lanier Plumbing came over and fixed the issue in 10 seconds. I have hot water again! The water heater itself is due for replacement so they also gave me a quote for when I purchase a new one. Their quote was honest and fair and much lower than the average quote I received. These plumbers are skilled and know what they are doing! Highly recommend

  • Review 50 (2024-11-02 - Rating: 5)

    Jared was able to identify the issue pretty quick.

  • Review 51 (2024-09-27 - Rating: 5)

    Very honest and professional service - technician went out of his way to answer my questions and explain our tricky plumbing situation. Highly recommend

  • Review 52 (2016-08-31 - Rating: 5)

    We Love Lanier Plumbing!! David & Philip came to do a bid on some work for the house we were trying to sell. We were worried it would take a while and affect our deadline for the house to be ready. Got a bid from a well known company and Laniers was considerably lower. I asked why, so David explained the repairs in a way I could understand, and it turned out the other company had included something that wasnt really necessary (if you know what youre doing). Needless to say, we went with Lanier and the work was done quickly, professionally, and properly. Just sold the house and we couldnt have done it without them. Will recommend them to anyone needing a good plumber.

  • Review 53 (2024-10-03 - Rating: 5)

    Mike was awesome! Very friendly, clean (took shoes off), and just very knowledgeable and helpful!

  • Review 54 (2024-08-30 - Rating: 5)

    Tim diagnosed my leak issue and it seems to be a relatively easy fix. Tim’s knowledge and honesty were greatly appreciated

  • Review 55 (2024-10-15 - Rating: 5)

    Donavan was very Professional and trustworthy

  • Review 56 (2024-10-25 - Rating: 5)

    The Serviceman was understanding and very polite

  • Review 57 (2018-07-10 - Rating: 5)

    Lanier plumbing has done lots of types of work for my family for years. They are prompt and reasonably priced. Highly recommend!

  • Review 58 (2020-07-16 - Rating: 5)

    Needed laundry connections moved and Lanier Plumbing was fast, friendly and highly skilled. A pleasure working with a quality business.

  • Review 59 (2024-10-17 - Rating: 5)

    Good workShort time waiting

  • Review 60 (2023-08-05 - Rating: 5)

    Great job - fixed my water pressure problem. Manny was the best.

  • Review 61 (2024-12-21 - Rating: 5)

    Super prompt response

  • Review 62 (2019-07-29 - Rating: 5)

    Professional plumbers two thumbs up for Lanier plumbing.

  • Review 63 (2021-04-27 - Rating: 5)

    Nice people and they do a good job

  • Review 64 (2021-05-08 - Rating: 4)

    Works with you!

  • Review 65 (2025-01-11 - Rating: 4)

    BFP did great at everything: Timely, convenient, competent, explained options and costs.It was more expensive than I think it should have been, but Ifigure thats just the times we live in.

  • Review 66 (2025-01-11 - Rating: 5)

    We had a broken outdoor spigot/line and Michael quickly figured out the issue, picked the most economical option to fix it, and walked me through everything he did. I had a nightmare experience with another plumbing company in the Lakeway/Bee Caves area, so its refreshing to find a business that does such a good job.

  • Review 67 (2025-01-08 - Rating: 5)

    Another great experience! Donovan fixed our plumbing fast, was super courteous and professional!

  • Review 68 (2025-01-07 - Rating: 4)

    Donovan did a great job and very professional with the work completed. I would say there should be an evaluation on charges as that can be a deterrent from longer term customers. Overall the job completed was great with a high degree of working knowledge.

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