AC Pros Air Conditioning & Plumbing

Located in Austin, Texas

Address: 13900 N Interstate Hwy 35 Suite J1, Austin, TX 78728, United States

Phone: +1 512-550-7422

Rating: 5

Services

Online estimates
Language assistance
Wheelchair-accessible car park

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
Weve had AC Pros since June of 2023 and they have been nothing short of excellent in all regards. Their entire team (from technicians to office/scheduling staff) is top notch and exceed expectations in the area of white glove customer service. Weve had a few issues with our air conditioning/heating and they are always easy to get a hold of and very quick to come out. They are so accommodating and will make every attempt to squeeze you in same day. Lisa whom Ive dealt with in scheduling/office is the absolute sweetest most competent woman. Ryan who has come out to service our units most often is a stellar guy as well - super professional, personal, diligent in his work and always arrives on time. Two just all around solid human beings.In a day and age when white glove customer experience is often lacking, AC Pros continues to blow me away with how awesome they are. When things go wrong with such units, the last thing one wants to deal with is incompetence so if youre looking for an incredible experience through and through look no further. You will not be disappointed!

Review 2 (2024-12-19 - Rating: 5)
I had my water heater yearly maintenance done this week. AC Pros offer maintenance packages and I feel good about my HVAC and Plumbing being in the best condition all the time. Doug, has been maintaining my water heater for years. He’s respectful, thorough, friendly and always ready to address your concerns without making you feel dumb for asking silly questions. Thank You Doug and Noah!

Review 3 (2024-10-22 - Rating: 5)
I cannot say enough about Mark and AC Pros. Mark has serviced my HVAC system several times. Personally, Mark is friendly, polite, respectful and a good communicator. Technically, he is thorough and knowledgeable. It is obvious through my interactions with him that he takes great pride in his work and feels a responsibility to the homeowner. I feel confident Mark and AC Pros will be there for me if I ever have an issue or just a question.

Review 4 (2024-11-07 - Rating: 5)
We have been AC Pros customers since we purchased this house in 2013 and have never been disappointed. This week Ryan came out to perform routine service on the HVAC system AC Pros installed a year ago. He arrived promptly after texting his ETA. He was professional and knowledgeable. I trusted him and appreciate the service he provided.

Review 5 (2022-08-16 - Rating: 5)
I highly recommend AC Pros. Noah, the owner was incredibly professional and we couldn’t have had a better experience with Mark who came several times to our home. We have a newborn baby and Mark was so considerate of the baby, and our family. He went above and beyond every time. He explained everything clearly, he was super patient and very considerate. He wore protective covers on his shoes every time he came in the house, wore a mask just for extra precautions, and even offered to help change the filters. On the install day the crew of Noah, Mark, and Ethan did a great job in a very tight space, they worked for almost the full day and were very respectful of our space and home. Everyone in the front office were also pleasant and understanding. The only hiccup was a discrepancy on the estimated financing from our quote and what the actual financing came out to be. We were expecting it to be a bit under $200 each month and it ended up over $500. So just be sure to double check the estimate and the financing at the end.

Review 6 (2024-12-21 - Rating: 5)
I live on well water, I called ACPros Air Conditioning and Plumbing. They scheduled Doug to come out and look at a toliet. He fixed that problem and suggested a new plunger. It works much. Yesterday, I had trouble with a pipe coming from the well into the pump house. Again they sent out Doug, I am very happy that Doug came again. He had to go get the part, came back and fixed the problem. He told me a little about the well process. I am glad they sent Doug out again he is very knowledgable about plumbing, he is kind, and polite.Doug even takes time answers question why this what needed to be fixed. He even poured 4 bags of salt into the softener. Thank you AC Pros. for employing people like Doug.

Review 7 (2024-11-07 - Rating: 5)
Ryan came by today for yearly check up, new system running as intended. Brought me up to date on life expectancy of old(20+) third unit. Ryan really know his business, very polite and on time which is a big plus with me.

Review 8 (2024-09-12 - Rating: 5)
AC Pros have come out to the house a couple times this year to address AC issues. Ryan B. was the technician both times and was prompt, polite and very knowledgeable. He was also able to quickly identify the problem and get my system functioning again. Since my system is very old and running on borrowed time, he also provided some valuable information about replacement options.

Review 9 (2024-12-06 - Rating: 5)
Ryan is the man. Very knowledgeable and attentive. I appreciated their entire customer-focused approach, from scheduling to service.

Review 10 (2024-12-10 - Rating: 5)
Professional, prompt, and fair. From the office to the field. Very happy with my experiences with AC Pros. Thanks again.

Review 11 (2023-08-17 - Rating: 5)
I contacted the company for a mini split in my garage, they came out very quickly and installed it for me and the overall experience was excellent. Firstly their workers were very professional, especially Mark their technician who took the time to show me how everything works the day after the installation. You have a customer for life.

Review 12 (2024-09-09 - Rating: 5)
Had evap coil replaced. Friendly technician identified a problem with the plenum that others had missed over years. Corrected it without charge.

Review 13 (2024-12-21 - Rating: 4)
I’ve had the pleasure of working with Ryan (HVAC technician) and Doug (plumber) from AC Pros, and I can’t say enough good things about them. Both have been with the company for a long time, and it shows in their professionalism and expertise. They take the time to explain everything clearly, which I really appreciate.Ryan is fantastic when it comes to HVAC work, and Doug has been excellent for plumbing needs. However, I dropped a star because I feel that the cost for replacing the wax seal on my toilet—over $500—was on the high side. Moving forward, I’ll be getting bids to ensure competitiveness. I sincerely hope AC Pros remains in the running because I trust Ryan and Doug and would like to continue working with them.Thank you, Ryan and Doug, for your excellent service!

Review 14 (2024-02-09 - Rating: 5)
Great service from the guys Mark & Larry. AC Pros gave me a time window knowing I had some schedule conflicts towards the end of the hour and they came and got finished way earlier than expected.Super courteous and professional.

Review 15 (2024-11-07 - Rating: 5)
AC Pros takes very good care of our AC, furnace and water heater needs. Both Mark and Doug are awesome and really know what they are doing, each taking the time to explain repairs and offering reasonable solutions.

Review 16 (2024-09-06 - Rating: 5)
Doug Peterson and Preston in August 2024 installed a PRV in the main water line and installed a recirculation valve to provide warm water on demand. They appeared on time per schedule and the work was done in a neat and timely manner. I was pleased with the work performed. I have recommended them to others. Patrick Young

Review 17 (2024-06-29 - Rating: 5)
Mark was the most impressive AC tech who has ever come out to service our unit. He was professional, courteous, and highly informative. Mark gave our AC system a very thorough check and provided photographs of all current system reading so we will be able to see how the system changes over time. He has clearly been in the industry a long time as he was able to share both general and specific information on our 2 units (very new and VERY old) including telling us how to identify stress in each unit before it becomes a full blown problem. On top of all that, he replaced all the AC vents filters, a first for us and a clear benefit as we are too short to reach 2 of them without a ladder. ASK for MARK to be your technician, he is truly gold.

Review 18 (2019-05-19 - Rating: 5)
Used them for our sat location, very good communication, efficient work. Didnt gouge us like others have in the past. Was always something new discovered, not with these guys, quote, job, pay, no surprises. I dont like surprises.

Review 19 (2020-05-29 - Rating: 5)
Worked with Michael today he answered every single one of our silly questions. Will be using AC pros from now on. Easy choice for such great service. Thank you!

Review 20 (2018-08-13 - Rating: 5)
Used them a couple of times now. This time I called really late and got a human! They scheduled me for the next day and boom, someone calls me, I get a text confirming, nice service. At this point after my first good encounter I don;t think I wont go anywhere else when I have a problem. I feel like they know my system now as well. Explained everything to me.

Review 21 (2022-10-25 - Rating: 5)
Great company, awesome service! Thanks, Mark!

Review 22 (2025-01-10 - Rating: 5)
Doug was great! He helped us remove an old outdoor shower in the middle of a cold winter day. Would highly recommend them for all your plumbing and hvac needs. We also got our mini splits installed by them and they did a great job.