ROTO-ROOTER Plumbing & Drain Services of Syracuse

Located in Syracuse, New York

Address: 1911 S Salina St, Syracuse, NY 13205, United States

Phone: +1 315-992-6255

Rating: 4.7

Services

On-site services
Language assistance
Repair services
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Comments

Review 1 (2024-09-11 - Rating: 5)
I called RR for clogged underfloor sump pump drain holes. The team that came for the service call were prompt, extremely polite, friendly, helpful, and took great care to protect and keep my house as clean as possible during the service. They also took the time to explain what they were doing and why, and advised me whether services were warranted and explained all charges (which were very reasonable) before performing services to make sure I understood and agreed to proceed. Phone dispatch was also very courteous, helpful in scheduling, and kept me informed (via personal call) on when the team was on their way inside of their arrival window. I highly recommended this RR service office. They know their craft, are great at customer service and get the job done. Thank you! Great work, team!

Review 2 (2025-01-07 - Rating: 5)
Team of 2 showed up on time for an appointment I made online to unclog my kitchen drain. They were EXCELLENT: polite, knowledgable, and completed the job in about an hour. Service is a bit pricey, but worth it to get the job done in a professional manner — not easy to find these days!

Review 3 (2025-01-01 - Rating: 5)
I had a plumbing emergency on New Year’s Eve/Day. Anthony assessed my situation and provided me with a breakdown of options. He made it easy to understand and my problem was resolved quickly. Afterwards, Mike showed me the work that was done and evaluated the condition of my home’s pipes.Anthony and Mike were helpful, informative, and professional. They turned my emergency into a pleasant experience.Thank you!

Review 4 (2024-12-20 - Rating: 5)
Had a soil pipe backup this morning which caused flooding in my basement. They were able to send someone fairly quickly to take care of it. Joey was polite, professional, and thorough. I appreciated it being taken care of so quickly and would call them again if needed.

Review 5 (2024-11-07 - Rating: 5)
Anthony and Joe showed up today to blast out my septic pipe. They were very professional, on time, and great to work with. They explained the process completely to me and gave me choices. The whole process was so fast and very efficient. I would highly recommend Roto-Rooter to anybody who needs help with their septic. A five star company.

Review 6 (2025-01-02 - Rating: 5)
Great experience! Anthony was able to clear the drain very quickly. He was professional, courteous and knowledgeable. We will call again in the future, when the need arises. Thank you.

Review 7 (2024-10-17 - Rating: 5)
Jefferson County, No longer wait for a plumber! These guys are ready to work and give excellent service. Kalib excelled at a simple repair that turned into a much bigger job. He worked until 9pm fixing everything. He was completely professional and a steady worker. The finishing was perfect! This is the ONLY plumbing service in Jefferson County Id ever recommend again.

Review 8 (2025-01-02 - Rating: 5)
Great service. They came on time and I was notified of their arrival ahead of time. Joe was very helpful and professional. Will definitely use their service again. 5 stars!

Review 9 (2024-12-30 - Rating: 5)
The servicemen did a great job. Listened to my concerns and called to explain what they needed to do before they did it. They performed the service and my pipes are working beautifully now.

Review 10 (2024-11-01 - Rating: 5)
Joe/Joey was amazing!! We had our main sewage line back up into our basement and he didn’t give up. Even when it was proving to be difficult. He was very nice and understanding when it came to us being upset over the situation and was very thoughtful about not want to have further damage by having more water in the house. 10/10 I’m very happy he came out and was so nice to us.

Review 11 (2024-11-20 - Rating: 5)
Debbie in customer service is absolutely wonderful! Very friendly service. They also offer special financing to help cover those costly repairs. Had crap coming up my shower, and they had someone here at 7pm on a Sunday to get it fixed.

Review 12 (2024-11-15 - Rating: 5)
We have been having a really hard time getting a plumber out to our house to fix a small leak on our hot water line. For a few weeks now we call people they say they can’t do it or they will do it and then don’t call back. Very frustrating so we finally gave roto rooter a call. They came right out. And told us what they could do. Caleb was the technician who worked with us. Did the job done in 40 minutes and everything was solid very professional and would highly recommend these guys if you have a plumbing issue. Thank you Caleb and Debbie from the office. We will be using you in the future if we need it. Awesome job!!

Review 13 (2024-09-26 - Rating: 5)
We had a leaking shower. The original tech that came out was great at figuring out what the problem was and then the two techs who came and did the job were very friendly, knowledgeable, and hard working. They were able to get the job done and we were very satisfied with the cost for everything! Definitely would recommend!

Review 14 (2024-09-12 - Rating: 5)
We had a bad sink drain clog pretty far down the drain line. We first called another well-known company in the area and they charged us $400 but couldn’t fix the issue and just left. We then called Roto Rooter same day, and Anthony and Joey took care of the issue no problem very quickly. They were both very nice, professional, and honest! Best of all our sink drains like new!

Review 15 (2024-10-04 - Rating: 5)
Good response to my call & repair(s) but definitely expensive for a little job that only took maybe 20 minutes that I couldve done myself or with the help from a friend. $264.00 was a bit pricey but I needed the leak fixed. After talking to someone at the office it got resolved quickly. I recommend there services cause they definitely know there job.

Review 16 (2024-09-07 - Rating: 5)
First class service. I highly recommend them. It turned out to be a major pipe clog. This wasn’t a 10 minute under the sink clog. Even the roof vent pipe was clogged. They wouldn’t give up. They even had a guy use a fiber optic cable to look up the vent pipe in front yard. These guys have the equipment to do the job. The average Joe The Plumber would have walked away. These guys wouldn’t quit. They even had to cut some pipe to get to clog. They did a good job. Friendly too. I’m glad I called them.

Review 17 (2025-01-03 - Rating: 5)
Crew was very professional and courteous. They saved the day, and were very thankful. Would recommend them to anyone!

Review 18 (2024-11-21 - Rating: 5)
Anthony was professional and honest, and straight up. offered me the options and what I chose was awesome. Very thorough. And did not cut any corners.. as well as explained to me what was happening and how the system works. Thanks again Anthony.. Thanks Roto-Rooter.

Review 19 (2024-10-10 - Rating: 5)
Anthony was a phenomenal technician. He was very focused on finding a solution at the best service rate. He also offered us continued service on our other plumbing needs. Great guy!

Review 20 (2024-06-28 - Rating: 5)
Great job. Gave me the quote then started the job. The faucet was corroded and required him to cut off the bolts, but he stayed until the job was done and I was very happy with the results! Professional and friendly!

Review 21 (2024-09-18 - Rating: 5)
I recently had a water leak in my basement, and Elizabeth from Roto-Rooter made the entire experience much less stressful. She was absolutely amazing—thorough, professional, and incredibly knowledgeable. Elizabeth took the time to explain everything in great detail, ensuring I understood each step of the process. Her dedication to providing excellent service and her clear communication made a difficult situation much easier to handle. I highly recommend Elizabeth and Roto-Rooter for their outstanding service. Thank you, Elizabeth, for your exceptional work!

Review 22 (2024-11-22 - Rating: 5)
Debbie and Caleb were both a pleasure to deal with and I am very happy and extremely satisfied. Service was incredibly fast and done properly. Great job and thank you both so very much.

Review 23 (2024-08-23 - Rating: 5)
Elizabeth and Yovanis are excellent workers of the Roto rooter restoration team!! Very pleased with the work they completed, their kindness, professionalism and willing to work with me made all the difference. Would definitely recommend. 5 stars from me, I would give them 10... But only goes to 5!! Thank you guys, Penny Dudley

Review 24 (2024-12-20 - Rating: 5)
I can not say enough about Joseph H. here at Roto-Rooter. On Thanksgiving morning we woke up to an awful flood in our basement due my Sump Pump breaking down. Of course it was raining, which didnt help our 3hr long cleanup. Now because it was Thanksgiving, a holiday, it wasnt easy finding a reasonable price as well as any availability of a Sump Pump on a holiday. After four phone calls to other companies, I reached out to Roto-Rooter and spoke to a very kind and extremely helpful gentleman who busted hump trying to make calls and I think texts to locate someone who was already out on the road and could come by with a new Sump Pump. I wish I could remember his name, but he truly had our situation under control, working hard to get someone over to help. He got a hold of Joseph H. and this kind, thoughtful, hard working young gentleman came to my home in record time with a brand new Sump Pump. He brought it in and downstairs. It got all hooked up and my worries were over, so I thought. Nothing bad, but I was given a quote over the phone that didnt match up with the cost of what Joseph H. gave me. I was not expecting, nor could I afford the amount given.Joseph graciously took a cut in his own pay that day to help alleviate the higher cost. I, to this day, have no words, other than a HUGE THANK YOU to Joseph H. at Roto-Rooter. He gave a grandmother raising her Special Needs Grandson, a gift that will last us a lifetime. We are so very grateful for his amazing, generous, and selfless act of kindness. I pray God blesses Joseph H., a million times over, and if his boss is reading this, (unless Joseph is..lol), he deserves a raise. I will always reach back out to Roto-Rooter for any plumbing needs, if they should arise, and to anyone reading this review, do not hesitate for a millisecond to call if you have plumbing issues. You will not be disappointed. Once again, thank you from the bottom of my heart to Joseph H. and the gentleman on the phone. If I could give a hundred star review, they deserves it.Sincerely,Marcy and little Jay

Review 25 (2024-07-19 - Rating: 5)
Debbie, Mike, Liz and team are a must!Great communication! Great service!After a previous plumbing company no call, no show Debbie contacted us to say Mike would be out that day to take a look at an urgent drain and pipe issue. We were concerned about mold and moisture due to the leak and it just so happened Liz, who has extensive expertise in this area, was with Mike. They arrived on time, assessed and walked us through the job, sent quote to the insurance company and were back in less than 24 hours to complete the job -- a total replacement and clean up.Thoughtful and thorough from beginning to end. Dont want to go through this again, but glad we know who to call.

Review 26 (2024-08-18 - Rating: 5)
We had the best service for our recent call. Caleb went above and beyond to get our barn drain flowing again. Honestly I cant say it enough. If you ever have any plumbing issues give Roto Rooter a call.

Review 27 (2024-09-24 - Rating: 5)
Excellent Service, they explained all services involved and promised it would be taken care in a particular window of time that day. Very professional, the two technicians were polite, attentive, and diligent in getting the work done to meet my satisfaction

Review 28 (2024-07-23 - Rating: 5)
The technician that came out was great, the price was reasonable. Senior discount, great work. I would recommend Roto- Rooter plumbing to everyone. Thank you for installing our 2 toilets. Great job, well done.Thank youDonna Whitley

Review 29 (2024-10-14 - Rating: 5)
5 stars because the service is invaluable. Fantastic job

Review 30 (2024-10-06 - Rating: 5)
We had a serious clog in our drain and they came out the same day. Our plumber was here for several hours but got the job done. I had bought a brand new (identical Insinkerator Disposal) because we thought that may have been the culprit and asked how much it would cost to replace it while he was at our home and was quoted over $300, so decided to do it ourselves. My only suggestion to Roto Rooter is to offer a discount for additional services since you were here anyways.

Review 31 (2024-09-25 - Rating: 5)
From the moment I was contacted by Jaren, I knew I could trust who I was dealing with. Excellent customer service, very professional. Technicians Anthony and Zach knew what they were doing and had my issue resolve quickly. Thank you!

Review 32 (2024-12-10 - Rating: 5)
Quick response, very communicative. The office called me to let me know the techs were running a little behind. Zach and Kalob were very professional and fast with their work.

Review 33 (2024-11-02 - Rating: 5)
Was able to come out and get our issue fixed. Kaleb was incredibly knowledgeable and professional. Wish I could say the same for whomever initially installed our shower in the first place

Review 34 (2024-07-17 - Rating: 4)
We had a clog where water from our sumps was no longer reaching the storm drain and backing up into our yard. Although the service was well received I feel like the entirety of the rectification was a little rushed. What was important is that the problem was solved rather easily and in again…a short amount of time. Although the representative that did the work was on time and friendly, the cost was not cheap. I would call them again once the problem returns in the future.

Review 35 (2024-11-20 - Rating: 5)
Roto Rooter did outstanding work for me. They showed up in under an hour late at night and cleared the backup. They returned the next morning to inspect the line with a camera. Unfortunately, the 90 year old line had multiple problems and had to be replaced. Roto Rooter handled everything, including help with my insurance company. On top of everything else, they were really nice guys. This was top flight service.Jim C.Syracuse

Review 36 (2024-07-08 - Rating: 4)
Technician showed up on Friday and worked on the job for about four hours. After not being able to complete the job he left and said that he would be back in the morning to complete the task. No show over the weekend. A new technician came Monday morning and completed the job in about an hour. He did a great job and we are completely satisfied.

Review 37 (2024-02-13 - Rating: 5)
We knew we had to replace the water heater and you guys were awesome about it. Thanks to Jarren for living up to his word like alway! Dan thank you for taking your time and energy not only installing it but answering all my questions! They also gave me a quote for a project which will be finishing up in March!

Review 38 (2024-07-10 - Rating: 5)
I recently had a great experience with Roto-Rooter when I needed help with my washer drain line. Mike, their technician, provided exceptional service and efficiently snaked the drain, resolving the issue promptly. Extremely grateful this company was recommended to me by a trustworthy friend. I highly recommend Roto-Rooter for their reliable and professional plumbing services!!! Thank you, Mike and Roto-Rooter!!

Review 39 (2024-11-26 - Rating: 5)
Anthony and Zach did a wonderful job. Very professional as well as Debbie in the office. Very knowledgeable and helpful!Thank you for solving our problem before it got worse.

Review 40 (2024-12-30 - Rating: 5)
Joe and Mike helped us diagnose our gurgling in our toilets when flushing and come up with a way a plan to tackle the problem. Joe cleaned the roof vent and jetted the main sewer line which helped a lot. Mike came and inspected the cast iron and made a few suggestions on how to help more. Offered to come back and use the camera to inspect when we make those changes.

Review 41 (2024-11-25 - Rating: 4)
Roto Rooter technician was very prompt and professional. Caleb was very courteous and even cleaned up after he was done working.

Review 42 (2024-11-14 - Rating: 5)
Ian and David were very thorough in explaining the process they were using to do replacement of very old valves, etc. for the basement washing machine.

Review 43 (2024-07-22 - Rating: 5)
Joe from roto rooter was super awesome to have at my nursing home , he came out late on sunday on emergency call and was super kind and understanding of the situation. he was also very pleasant to talk to and explained what needed to be done to solve the problem in a way I could understand, thanks joe , u rock

Review 44 (2024-06-27 - Rating: 5)
The two plumbers arrived promptly per the timeframe that was quoted; assessed the problem accurately; gave us a reasonable quote, which we accepted; and finally, performed an excellent job getting our main home drain pipe unclogged. They verified that everything was working to our satisfaction. And they even cleaned up the mess created by the clogged drain pipe!! They were also pleasant and courteous, keeping us apprised of everything along the way. A Person couldn’t ask for anything better! Than you for a job well done!

Review 45 (2024-12-19 - Rating: 4)
Kyle was great! He did a very nice job. Was very pleased with his service

Review 46 (2024-12-14 - Rating: 5)
Would definitely reccomend their service, they were very willing to go out of their way to meet my needa and fix my leaky pipes!

Review 47 (2024-07-15 - Rating: 5)
Super easy to schedule an appointment online. Quick response time. Excellent plumber. Fixed my issue less than 2 hours.

Review 48 (2024-12-31 - Rating: 5)
Great job,Plumber arrived at exactly the time that was scheduled and did an amazing job. Cleaned up everything afterwards, was very polite and courteous.

Review 49 (2024-08-03 - Rating: 5)
Our service provider was very nice and professional.. he did a great job helping us and was very punctual as well! Thank you!

Review 50 (2024-08-07 - Rating: 5)
Kalob was great! Communicated very clearly from start to finish an out charges and what he was doing to fix the problem. The office was very responsive to my same day service request.

Review 51 (2024-11-23 - Rating: 5)
Phenomenal job helping clear my sewage lines. Would recommend to anyone. Anthony the tech that came was great, he answered all of my questions, was clear, concise and respected my home while he was here. 10/10 service will use RotoRooter again!

Review 52 (2024-11-24 - Rating: 5)
Service was fast and friendly, as well as fair pricing! Will continue to use Roto-Rooter for all my house needs

Review 53 (2024-03-29 - Rating: 5)
Mark came and tried his heart out trying to unclog my drain but my plumbing has so many funky bends and turns that he wasnt able to complete the job. Even though he worked well over an hour he didnt charge me. A couple of days later Keith showed up and after I had tore out some ceiling for him to get access to the sewer pipe we found that the issue was the trap in the other side of all the funky bends in the pipe. He did a wonderful job and gave me a reasonable price. My shower hasnt drained this well in 30 years . I would definitely give my recommendation to call them .

Review 54 (2025-01-01 - Rating: 5)
Though a tad pricey. Super quick and courteous. Knowledgeable and helpful. Would recommend to others.

Review 55 (2024-06-17 - Rating: 4)
The plumber was prompt and the scheduling was easy. Our kitchen sink was running slow. He did a good job cleaning out the entire system. My one complaint is it cost $1700 and it took about 20 minutes to do the job. That price seems excessive for the amount of time for the job.

Review 56 (2024-07-26 - Rating: 5)
I needed a one hundred foot long 4” perforated pipe jet blasted out to remove grass roots. They arrived on time and completed the work in 30 minutes. No complaints at all.

Review 57 (2024-07-01 - Rating: 5)
I called R-RP this morning about a toilet issue. I thought I would have to replace the toilet. Happily, the repairman told me that only a part needed to be replaced (which he had on his truck), and he was finished in no time. Saved me $$$ as well❤️

Review 58 (2024-11-06 - Rating: 5)
Very friendly and very professional. Did what needed to be done and explained future options to take care of the problem. Never any high pressure sales!

Review 59 (2024-05-15 - Rating: 4)
Responded in a timely manner. Both employees were friendly, however, the pricing they charged for an hour worth of work should be considered legalized robbery. In the future we will avail ourselves of a local plumber for these situations as $1600 for 60 minutes of work seems to be on the high side (No Materials). Theres definitely a reason they dont give pricing out before they arrive. Nobody would have them respond. I then read through other reviews and see where people paid $850 for the same service I received today for $1600. I was told that its the same price for everybody whether its commercial or residential. So now I feel Ive been taking advantage of once again because were a business and all they can see is dollar signs when they arrive. Please avail yourself of a local plumber or at least verify pricing before you let them arrive.UPDATE:I did eventually speak with the General Manager and we had what I thought was a good conversation. We ironed out some miscommunication issues and he was very reasonable on coming up with an outcome we both were happy with. Once that is processed, I can update and adjust rating accordingly.FINAL Update:The gentleman I spoke with was a man of his word. Everything has been settled to our satisfaction. The only piece of advice is if you are utilizing the service. Please understand exactly what the price structure is so theres no confusion when the bill comes due. The service itself was exceptional. This was an administrative issue that has been settled.

Review 60 (2024-12-24 - Rating: 5)
Very prompt, efficient, & friendly. I would use Roto-Rooter again.

Review 61 (2024-12-29 - Rating: 5)
Very friendly and kind and courteous.Easy to work with and very professional.

Review 62 (2024-12-18 - Rating: 5)
Great job joe was awesome and polite! Definitely will recommend to friends and family

Review 63 (2024-05-09 - Rating: 5)
Technicians RJ and Dan accessed my problem with minor concerns, but before dismissing my problem they called for assistance. They both worked out a great price(with RJ as the contact person) until we all came to a understanding. the job was completed in a short time frame and RJ stayed behind to await the water department. he checked all his lines and left very satisfied with his work as well as I. thank you Roto Rooter for a job well done with great technicians.

Review 64 (2024-12-18 - Rating: 5)
Zach was so kind, professional, and helpful! Everyone went above and beyond to help with our plumbing issues!

Review 65 (2024-12-16 - Rating: 5)
Very friendly and had fast service. Explained everything that was being done. Was very helpful also.

Review 66 (2023-12-21 - Rating: 5)
I highly recommend Roto-Rooter for clogged pipes and septic issues. The people I spoke with on the phone took the time to make sure they understood my problem and sent a team out the same day. Mike and Jayden were professional, courteous and efficient. They fixed my problem after two plumbers and another septic company were unable to. They took precautions not to make a huge mess and offered to clean my floor when they were finished. I’m completely satisfied with the service we received.

Review 67 (2024-10-03 - Rating: 5)
The 5 stars is for your technician..he really had to work because the snake he was using was kinked up ...very nice young man .. he thought he was going have to come back but he got the job done

Review 68 (2024-09-15 - Rating: 5)
They responded very quickly. The technician was extremely professional and did an excellent job.

Review 69 (2023-12-26 - Rating: 5)
We had a sewer line backup the day after Christmas. I called Roto-Rooter in the morning and was greeted by a super-friendly person who was able to get us on the schedule later that day. I received a call from a supervisor about 20 minutes before the technicians were due to arrive and we talked for quite a while about the background of the house, what the current problem was, and what some possible scenarios were. I really appreciated the time he spent to understand the situation and adjust their service to what we suspected was going on. The two technicians were also very friendly, took time to go over the details and explained multiple times along the way what they were seeing, suspecting, and planning to do. They gave me clear and understandable estimates for a short-term solution and in my case, a long-term solution due to a problematic section of pipe in my front lawn. I would absolutely recommend Roto-Rooter for their friendly and clear service. Well done!

Review 70 (2024-09-04 - Rating: 5)
Caleb did a great job..very respectful and I would use the company again

Review 71 (2024-03-13 - Rating: 5)
Having a plumbing problem is one of the worst things that any homeowner deals with. RJ and Josh arrived a little early and made sure that the job was done right. We couldnt be happier with their efforts or the service. They made a lousy day, so much better!

Review 72 (2024-05-09 - Rating: 5)
RJ is a great plumber. It took time to find the leak in my wall of the kitchen sink, but he located it and fixed the problem. Well done RJ. Thank you much appreciated. I will be calling them again for my plumbing needs.

Review 73 (2023-09-12 - Rating: 5)
Today, I had plumbing performed by the company Roto Rooter, 2 gentlemen, Robert and Jeff came out for a few hours and replaced an old galvanized pipe that was completely corroded and restored hot water with excellent pressure to my 3rd floor bathtub. Both these men were very professional throughout the service and I found them to be very helpful in assisting me in obtaining the necessary finance. The company worked with me and I am highly recommending their fine service. I will use them again for all of my plumbing needs. Truly 5 star service!

Review 74 (2024-05-03 - Rating: 5)
Jayden was our tech and he did a terrific job. Turned out it was a very tough clog to get at but he got it and was very professional and good natured. Highly recommend both Roto Rooter and Jayden!

Review 75 (2023-09-11 - Rating: 5)
We called them and the next day they were able to come out. Fred and RJ were so nice and very professional, but not stuffy - they were chill and direct. Answered all my questions and gave detailed explanations of the process. Speedy too, the whole thing didnt take more than 30mins.The company is under new management and as someone whos never experienced the old management, I cant compare the two - but I still think new and old customers will be very happy with this service.

Review 76 (2024-04-24 - Rating: 5)
Technician was early, polite, respectful, knowledgeable, patient.Simply put that was a great experience and it made it easy to spend the money for the work! I will definitely use you guys again!

Review 77 (2024-11-20 - Rating: 5)
Zach K was awesome. Fixed us up in a hurry, no issues

Review 78 (2024-12-21 - Rating: 5)
Im very happy with what the guys did. John was extremely helpful and explained exactly what would be done. I felt like he really listened to me and cared about doing things right. He answered all my questions. Thank you very much.

Review 79 (2024-05-06 - Rating: 5)
Debbie was great communication was awesome,My technician was Daquell very polite, respectful, knowledgeable, patient.Simply a great experience over all job well done!

Review 80 (2024-05-03 - Rating: 5)
I had a clogged drain line that kept backing up our laundry tub. Your service technician, Dequell, worked at the clog until it broke up and flushed away.Thank you for the great response time and getting our drain working again!

Review 81 (2024-07-24 - Rating: 5)
Very happy with the work the two men did. On time, very courteous, and very professional. Thank you. Eileen

Review 82 (2024-11-01 - Rating: 5)
He was great showed.up on time and 45 minutes to correct the problem , very professional as well…..

Review 83 (2024-07-23 - Rating: 5)
Very professional!! Come in and quickly diagnosed the problem and in less than a half hour the problem was fixed. Cleaned the work area as well!! Thank you.

Review 84 (2024-11-06 - Rating: 5)
Great service and on time. Anthony and joey came to my house. They were professional and fast. They explained my problem and gave me my options to fix my problem. I highly recommend roto-rooter and Anthony and joey.

Review 85 (2024-04-04 - Rating: 5)
RJ and Josh were fantastic. Throughout the process RJ was telling what he was doing and why. Both extremely nice and were able to get our backed up pipes cleared and working properly.

Review 86 (2024-03-21 - Rating: 5)
I requested same day service for a stubborn clog in the main water line. rJ and Josh were very prompt and professional. They cleared up the issue within a half hour and ensures no mess was left behind

Review 87 (2024-01-04 - Rating: 5)
Fabulous service! When i called, the receptionist was very nice and said they would have someone out very soon. Earlier than expected, the service people called and said they were on their way. They were friendly and efficient. They quickly took care of the sump pump problem and cleaned everything up. Thank you!!

Review 88 (2024-06-21 - Rating: 5)
We were more than pleased with the young gentleman that helped us out in our time of need! Very professional, kind, considerate, and well trained! Thank you again for your help!

Review 89 (2024-10-09 - Rating: 5)
Excellent service. Very knowledgeable. Highly recommend. Right on time - very courteous. Thank you

Review 90 (2024-08-23 - Rating: 5)
They were very professional and detailed in their approach. Despite the situation they made a pleasant experience.

Review 91 (2023-03-13 - Rating: 5)
I can honestly say that our first time Rotor Rooter experience was very positive. Contacted them by email the evening prior and by 8:30 am the following a.m. I received a call they would be arriving in 15 min. Fred and Dakota were professional, polite and very quick troubleshooting our issue. I would not hesitate to call again if necessary. Thanks Fred and Dakota

Review 92 (2023-12-20 - Rating: 5)
What a great feeling to have a company stand behind their product. Kelly you have definitely retained me as a customer. Daquell and Joe were professional and knowledgeable and did an efficient and thorough job. I deleted previous review.

Review 93 (2023-06-14 - Rating: 5)
Sebation and Joe came out to my house today and it was by far the best service I have ever had. Not only were they both incredibly intelligent, they were also patient with me learning and understanding what they were trying to do. They were in and out fast with an issue that 3 others couldnt figure out. They gave incredible customer service and i would not hesitate to have them in my home again with any of my plumbing problems.

Review 94 (2023-05-24 - Rating: 5)
Very happy with service. Debbie from customer service was prompt and empathetic to my issue and was able to dispatch a technician to my home shortly after our call. Tech Mike was awesome! He took care of everything and was efficient, professional and knowledgeable. I will continue to go to them for all plumbing needs.

Review 95 (2022-12-24 - Rating: 5)
Jason was extremely helpful! Not only did he very quickly call to assess the situation and help over the phone until he could make it here, but once he was here he fixed the problem with our sump pump and was very honest and thorough. We really appreciated his kindness and professionalism through our emergency! We cannot thank him enough!

Review 96 (2024-09-28 - Rating: 5)
Kalob helped me and snaked my sink. He was very helpful. Appreciate it!

Review 97 (2023-02-13 - Rating: 5)
Thank you so much for your prompt services. Your service teams work ethics were impeccable to say the least. Its the first time we had an issue and unfortunately we take things for granted so again thank you , thank you for getting our home back to normal. Please thank your service team member Mike for an outstanding job well done!

Review 98 (2024-03-06 - Rating: 5)
I highly recommend this company. Mike and Caleb were wonderful, explaining the work needed, very proffesional and thorough. It’s the second time I’ve used Roto-Rooter. Very satisfied with the work both times. Thanks guys.

Review 99 (2023-10-08 - Rating: 5)
We had water in our basement on a Saturday night and RJ came out, analyzed the problem, gave good options, and performed the service necessary for us to rest assured we would not have any issues for a long time to come. He gave advice on preventing the problem and on servicing the drains regularly. We were pleased with the service and responsiveness, and RJ made us feel very comfortable in deciding to use Rotor Rooter.

Review 100 (2023-07-31 - Rating: 5)
Joe & Daquell cleaned and flushed our kitchen sink on 7/31/23. They were polite, professional and explained the job fully. Would recommend using their services. Request them if you can!!

Review 101 (2023-12-13 - Rating: 5)
RJ and Jeron did an excellent job. They ran I to some difficulties with our job but were able to do all that was necessary to resolve all issues. Very courteous and professional.

Review 102 (2025-01-03 - Rating: 5)
So professional and helpful was kind enough to install my new shower set !! Highly recommend

Review 103 (2023-07-12 - Rating: 5)
We called Roto Rooter on a Friday afternoon after a quick storm caused our basement drain to overflow and flood the basement. They sent someone within the hour - David, the technician, was courteous, professional and helpful. He solved the issue very quickly and answered all of our questions. Very grateful for the quick and professional service!

Review 104 (2023-01-07 - Rating: 5)
I had an emergency sewer back up over the weekend and had a great experience with the service. Received a call back from the emergency line within five minutes and the technician arrived in less than an hour. The technician, Dakota, assessed the situation and communicated our options then had the problem resolved quickly. Very professional and efficient service from start to finish.

Review 105 (2023-07-25 - Rating: 5)
I had sewage back up into my basement and Roto-Rooter was able to send someone over within an hour. Sebastian was my service technician and I was very pleased with his work. Professional, gave detailed explanations, answered all my questions, fixed my problem and gave me preventative solutions. Even came back the next day to make sure all the roots and debris were cleared away. When I had one more question over the weekend, I was called back promptly by Sebastian, who was on call, and he patiently answered my question. Thank you Sebastian and Roto-Rooter!

Review 106 (2023-09-15 - Rating: 5)
I want to recognize these guys for going above and beyond to solve my plumbing problem. It was a tough one, but Frederick, RJ, Robert and Daquell stuck with it until everything was fixed. I was honestly amazed at their patience and professionalism because the job looked like a total pain. The cost was reasonable too. I rarely write reviews, but this is well deserved. I would recommend them and Ill definitely use them again in the future.

Review 107 (2023-05-08 - Rating: 5)
We had an emergency plumbing issue like we couldn’t even use the water in our house bc of how bad it was. Mike came by in about 30 mins from us calling (it was around 11pm too) and fixed our issue. he was very polite and knew exactly what to do. would definitely recommend him to my friends and use your services again!

Review 108 (2022-10-30 - Rating: 5)
I placed an emergency call on Saturday and had to leave a msg. Jason immediately called me back, let me know when he could arrive, and called to provide updates and suggestions for the interim. Once here, he was very professional, courteous and thorough. He fixed the issue, which was a main line sewer back up, and literally saved my home from disaster. I’m so thankful and would definitely call if any other plumbing issues arise.

Review 109 (2024-08-03 - Rating: 5)
Came over within 2 hours of our call and diagnosed the problem. Very nice, very efficient

Review 110 (2022-07-25 - Rating: 5)
The service was very quick to clear a completely clogged kitchen drain and run through the main line to ensure the whole system was cleared. Dakota was the technician dispatched; he was very polite and professional and thorough. I’m happy with the quality of service and would contact again for future needs.

Review 111 (2024-07-03 - Rating: 5)
Prompt same day service was amazing. Technician was excellent. Highly recommend.

Review 112 (2024-10-01 - Rating: 5)
Boys were very polite and friendly. Did a great job.

Review 113 (2022-10-31 - Rating: 5)
Mike and Fred got the job done. They had great personalities but were straight and to the point when it came to fixing our issue. Within 35 minutes our entire plumbing was up and running again and faster than before. Could not talk enough good about these two individuals. They represent Roto-Rooter very well and I would be a returning customer because of these two. Thanks again.

Review 114 (2024-02-11 - Rating: 5)
Would highly recommend! Called on a Sunday, technician, Daquelle came quickly and offered exceptional service. Fast, friendly, and trustworthy. Will certainly call again, if needed.

Review 115 (2024-02-15 - Rating: 5)
RJ was the best person Ive ever met in my life I would give him a thousand stars if I could he really did an awesome job and so cold out there but he did it and thank you for sending him to me

Review 116 (2023-06-22 - Rating: 5)
Had a leaking toilet ,drain clogged Mike and Joe came out took a look at the situation and found a disconnected pipe in my crawl space and main sewer line clogged.They assured me they could fix everything.After talking to Sean about price they got to work.They did a great job taking care of all the issues and going over preventive maintenance. Well worth the price.Dont hesitate to put your faith in this business.

Review 117 (2024-12-31 - Rating: 5)
Service is excellent problem solved less than a few minutes. Thank you for your time.

Review 118 (2024-02-28 - Rating: 5)
Excellent service! I would highly recommend Roto-Rooter Plumbing And Drain Service. Mike & Josh was very friendly and caring. They are prompt and very professional.

Review 119 (2022-12-08 - Rating: 5)
We had an out sewer back up into our basement after 9pm on a Wednesday night (it’s as fun as it’s sounds). We called a few different places and were either told they were booked for the night or didn’t get a response. We got a response from Sebastian at roto rooter within 30 min of calling. He was at our house 40 min later and stayed almost three hours making sure everything was taking care of. Highly recommend!!

Review 120 (2022-06-30 - Rating: 5)
Our pipe drain for the house was clogged and gross water was being pumped back into our basement. Dakota took our call and let us know he’d be out to us as soon as he could which put our mind at ease. He came in, got the job done. Very professional and provided a great customer experience. We were left very satisfied.

Review 121 (2023-02-07 - Rating: 5)
Sebastian was extremely professional, very thorough and a really nice guy! He apprised me every step of the way through the process. When the job was completed, he did a thorough clean up. I am very happy with Sebastian and Roto- Rooter and I highly recommend them !

Review 122 (2023-01-26 - Rating: 5)
I had unexpected sewer water backing up into my basement. We could not use our shower. Flush Any toilets. Wash clothes basically we could do nothing involving water of any kind. Not knowing who to call at the time of night I called roto rooter (emergency call) got a phone call from technician Jason he explained that due to weather and road conditions it would take him a little over an hr to get to me. He arrived on time diagnosed the problem quickly and got me back up and running a few hrs later. Jason was professional answered all my questions and let me watch the entire process Including the video inspection of my sewer line. Knowing it’s been cleaned of sludge and debris I’m more at ease well worth the cost. Highly recommend Jason.

Review 123 (2024-05-02 - Rating: 5)
Rj and Jaden with roto-Rooter really cut me a huge break when my plumbing in my house backed up and were very kind enough give me a huge break ok the bill due to some financial issues. Defiantly some good people to have work for a very respectable company. Thanks guys

Review 124 (2023-03-19 - Rating: 5)
We had a clog in our septic line so called emergency after hours and had Dakota as our technician he was unbelievably amazing and definitely a hero in my eyes! He was extremely quick to respond and keep me in the loop as to what was happening as well as Extremely hard working until the job was done. Give this man a raise!

Review 125 (2023-09-17 - Rating: 5)
Daquell did a great job today performing maintenance on my homes plumbing system. Daquell communicated well over phone and text, and he was professional, courteous, and honest.He explained his maintenance efforts to me at key points in the process, also showing me video of the clog and explaining the next steps. Much appreciated Daquell and Roto-Rooter Plumbing & Drain Servicers of Syracuse. Great Job!

Review 126 (2022-08-22 - Rating: 5)
Our sewer line started backing up less than a week after purchasing our house. My tech was Mike T. - he showed up on time, and was very professional and friendly. He was very helpful, answered all of my questions and made recommendations, and did a very thorough job.

Review 127 (2022-09-08 - Rating: 5)
Service was very thorough. Had main line back up outside. Cleared all blockage and flushed lines. Even gave me video footage of clean line after service was done. Mike was great and let me watch the process, kind of fun to watch. Also gave me suggestions, a new pipe cap (mine was missing), and a years worth of treatments (pipe shield and root destroyer). Cost quite a bit more than you might expect but well worth every penny

Review 128 (2024-01-15 - Rating: 5)
My Aunt has Alzheimers and I couldnt be with her when your folks came over. Your folks were polite and told her what they were doing. They made her feel safe. I thank you with all my heart for your kindness.

Review 129 (2023-03-12 - Rating: 5)
We had a clogged basement floor drain. Jason was our service guy. He was prompt, friendly, professional and knowledgeable of our issue. He cleared the issue and gave us advice on how to avoid this issue in the future. Great Guy, Great Company!!!

Review 130 (2022-10-17 - Rating: 5)
We had an issue with our main drain backing up. Sean came in and explained the levels of service in a very professional way answering all of my questions. Dakota then took care of the rest. While taking care of our problem he answered any questions we had. He was professional, clean, and his quality of work was great and thorough! Thank you!

Review 131 (2022-11-07 - Rating: 5)
Called with emergency early on Sunday morning and left message. Jason returned the call within 10 minutes and was at the house about an hour later. He was professional, knowledgeable, efficient, and friendly. Clearly explained what he was doing and solved the problem in a few hours. No complaints about the service provided. Thank you, Jason!

Review 132 (2023-05-14 - Rating: 5)
I would highly recommend Roto Rooter. Jason was prompt and courteous. He clearly explained everything that needed to be done and answered all my questions. He checked to make sure everything was in working order before he left and made sure everything was cleaned up, too. He was patient and made a stressful situation less stressful!

Review 133 (2024-12-02 - Rating: 5)
Joe unclogged the kitchen drain in quick order. Thanks

Review 134 (2022-05-12 - Rating: 5)
Mike T was so great. Worked hard to solve my problem. Brian joined him and both were super determined to do a good job. Both were a pleasure to work with. I would not hesitate to use these techs again. Thanks for exceptional service.Sharon H

Review 135 (2024-10-25 - Rating: 5)
Great service. Told us all our options before working on the problem.

Review 136 (2024-07-17 - Rating: 5)
RJ was very informative and went out of his way to make sure everything was working

Review 137 (2023-03-06 - Rating: 5)
Due to a smell currently in the house, Roto Rooter dispatched Sebastian asap. In 15 minutes he arrived and 5 minutes later figured out the issue. He cleaned out all the lines and left extensive directions for DIY main. Very professional. Highly recommend.

Review 138 (2023-08-31 - Rating: 5)
I was caught off guard by the price but once I saw the effort Darren put forward along with the machines ability I realized they weren’t here with a garden house. Even with the lines being dirty, Darren kept the area clean and came up with a solution when things weren’t what they seemed. I went from feeling overcharged to seeing value. Darren was phenomenal.

Review 139 (2023-06-17 - Rating: 5)
Sebastian has been extremely helpful each time he came! He is super nice and knowledgeable. I will request him every time :) he managed to unclog my whole sewer line the first time! And the second time he unclogged my toilet!!

Review 140 (2024-03-26 - Rating: 5)
They are awesome. I definitely would recommend them for any drain issues. They fix my sink from my newly brought home.

Review 141 (2022-09-01 - Rating: 5)
My sewer drain in my basement was clogged. Called in the morning and a Dakota showed up about an hour later! Very professional! He ran into some issues but never lost his cool. Explained everything along the way. Super happy with my experience and would not hesitate to use them again!

Review 142 (2024-10-07 - Rating: 5)
Very helpful and honest help from Roto Routers! Many thanks

Review 143 (2023-03-15 - Rating: 5)
Called multiple companies at 9PM on a snowy night to address blocked pipes. Only one, Roto-Rooter, had someone available to come out. Dakota provided the service and was excellent - timely, informative, and professional. 1.5 hours later, all was back in order. Highly recommend.

Review 144 (2023-03-10 - Rating: 5)
Highly recommend.I had my basement drain back up with sewage one morning and I tried 3 other plumbers before I reached out to Roto Rooter. I should have called them first because not only did they answer right away, but they got a technician out to me within an hour. The gentlemen who came were professional and kept me informed throughout the process--every break, every chemical, everything. They worked in the freezing snow. At one point the machine broke down from the cold (understandably) and the technicians apologized, though it truly was no fault of theirs. Fast forward, they never stopped working and 8 hrs later they fixed the problem. Bleach cleaned the mess (they didnt need to do that) and left me with tons of maintenence/preventative products.Days later, the problem came back and Roto Rooter literally went above and beyond their 30 day warrantee to fix the reoccurance in 15 mins and without charge.Expensive? Yes. Worth the expense? Absolutely. Trusted, professional businesses can be hard to find. I dont usually do big business companies, but I can say the Roto Rooter in Syracuse is well worth your time if you have a plumbing issue.

Review 145 (2024-10-25 - Rating: 5)
Technician was extremely professional and more than helpful for the entire process

Review 146 (2022-08-05 - Rating: 5)
We were able to get an emergency appointment on the day we called. Mike was very courteous and explained what the problem was. He took his shoes off when I asked, even though he had to keep going back outside into the pouring rain. The problem was completely solved in one visit, and he left us with preventative products to treat the drains. I am a very satisfied customer!

Review 147 (2022-06-14 - Rating: 5)
We called due to a clogged sump pump line this morning. Mike T just left after coming here the same day AND fixing the problem for us.We thought it would just be a service call & they would return to fix it (that’s the way it usually works). He gave us 2 options & after we made our decision he completed the job for us. On top of that, Mike T cleaned up the mess we had made.We were given a 2 hour time frame for Mike T to get here. We even got a call from their office to let us know Mike T was running late. These days customer service has been lacking (yes I know everyone is short handed) so we really appreciated the call & Mike T’s service.We will definitely use them again but pray we never need to.

Review 148 (2022-05-20 - Rating: 5)
We had the unfortunate surprise of water and sewage coming back up through our drain in our basement - after calling around and being told it would take a couple days for someone to come out, we tried Roto Rooter. Within two hours, Mike T was on the case, cleaning out the line and treating it so that the issue would not come up again. After a thorough job, he left us with some chemicals to treat the line with over the next few months so that we could maintain the system, and we were good to go! Everything has been working well since then, and we now have a course of action for preventative maintenance which is super comforting.

Review 149 (2022-05-25 - Rating: 5)
Mike was about as professional and friendly in the business. He was honest with me and didn’t try to push any services that I did not need. That being said, I did not purchase the service this time, but because of his knowledge, professionalism and honesty (not to mention great personality) I will be using Roto-Rooter when the time comes. He is a one of a kind gentleman and I hope he is well taken care of at your company.Thank you,Nick DeTota

Review 150 (2024-04-15 - Rating: 5)
Remedied my problem quickly and professionally...Michael was my technician was extremely knowledgeable and explained how it happened and how to prevent from clogging again...people no baby whipes down the toilet

Review 151 (2022-10-23 - Rating: 5)
Dakota was prompt, professional, and thorough. He came out first thing on a Sunday morning to assist us with a backed up drain. He explained our options and answered any questions we had. He left everything very clean and gave us peace of mind.

Review 152 (2024-12-02 - Rating: 5)
I called RotoRooter regarding a toilet seal leak. Two courteous employees investigated the problem and offered a quote for three options. I previously had removed the toilet.Option 1: Reset the toilet.Option 2: Reset the toilet/Clear(Snake) the drain line to main lineOption 3: Reset/Clear line in house/Clear line thru front yard to road.All options seemed pricey but I did not have comparison estimates. After a brief discussion…Option 3 was cost prohibitive-I selected Option 2. I have extensively remodeled and repaired my home myself, I wanted a professional plumber to do this job.David and his assistant were knowledgable and competent. They worked efficiently and effectively to repair the issue.

Review 153 (2024-10-21 - Rating: 5)
What can I say about Roto-Rooter? These people are awesome! They actually care about their clients to include getting you involved with the job so you understand what has to be done to correct your problem. Much Respect! The Pollack’s

Review 154 (2024-08-08 - Rating: 5)
The technician was very thorough in explaining what he would be doing to the drain.

Review 155 (2024-07-28 - Rating: 5)
Was great experience very nice and friendly. Very knowledgeable.and was really prompt on time

Review 156 (2023-07-21 - Rating: 5)
I called Roto Rooter about my . clogged piping in the kitchen from previous owner and years of just sitting. We decided to go with the jetting the pipes from kitchen sink all the way to the vent out back, with a video recording. I do not have to wounder if its clogg up anymore. Joe and Darren are professionals and work very well together. The lady that answers their phones plays a key role in quick professional service. I do recommend RotoRooter

Review 157 (2023-01-03 - Rating: 5)
I had a time contraint the Friday before New Years Eve 2022 so I went with the first company that answered the phone on a list from Google. And in this situation it couldnty have been more pleased with the service. Sebastian was the person name who came out so I would request him as these things are often based on the person who ends up at your home/busniess. The front office was easy to deal with and even called a couple days later to see if I had any issues.Was on site within a couple hours and took care of the issue quickly and professionally. Overall great experince and the problem is gone.Thank you!

Review 158 (2023-03-06 - Rating: 5)
Had a clog tub. Called and got the same day service. The technician Jason was efficient and informative. This was our first time with roto rooter and will recommend it to anyone.

Review 159 (2022-07-19 - Rating: 5)
We had an awesome serviceman Mike T., very friendly, professional. He answered every question we asked, no matter how many. Explained everything til we understood. Did his job well. Got right to work, worked hard til everything was tip top. I am filing this business card, in case I need him again. Thank you Mike T.

Review 160 (2024-10-01 - Rating: 4)
Nice guy. Quick worker. Expensive for such an easy, quick job.

Review 161 (2023-12-19 - Rating: 5)
RJ communicated the problem to me in a manner where I understood it, discussed the best options and cost and arrived in a timely manner. Definitely recommend for leaking sinks

Review 162 (2023-05-22 - Rating: 5)
Fred was the technician that came to my home. So professional, so helpful and answered all of my questions. He made this stressful situation a lot easier for me. He deserves to be recognized for how well he represents this company.

Review 163 (2024-05-09 - Rating: 5)
Rj was amazing, very polite, did it within a short amount of time, was very professional, explained everything perfectly, was straight to the point.

Review 164 (2024-08-22 - Rating: 5)
Very friendly, great service and fair prices.

Review 165 (2024-10-31 - Rating: 4)
I have to give this company credit, they care about making their customers happy. I want to applaud Jeron for his dedication to making the customer happy and following through on what they stand for.

Review 166 (2022-12-25 - Rating: 5)
Jason came out on Christmas Eve and helped us diagnose a drainage problem. He was great! And on Christmas Eve! He worked tirelessly to help us solve the problem eventhough he was swamped with calls. Why is there only one person on call Roto-Rooter? Well anyway I am glad that one guy was Jason. Thanks again Jason and Merry Christmas!

Review 167 (2022-05-22 - Rating: 5)
Mike T was really good to work with. He helped answered all my questions and was very professional. This is the third time I use Roto-Rooter for my plumbing needs. Their prices is expensive, but they are worth every penny. In addition, they are amazing because they provide you will soultions to prevent future problems. I recommend this company to all my friends, colleagues, staff, and anybody else I know.

Review 168 (2023-03-21 - Rating: 5)
Sebastian did a awesome job cleaning my vent in my yard, he was very courteous and polite, and he was quick and Sebastian would let me know what he was doing, I recommend Roto-Rooter for anyone else that has a plumbing issue.I would also like to add Mike to very polite and friendly and helpful and efficient and would let me know what was going on. I would recommend Roto-Rooter anytime

Review 169 (2024-04-04 - Rating: 5)
RJ and Josh arrived on time and were professional, courteous, knowledgeable, and solved my complicated draining problem. I give them my highest recommendation!

Review 170 (2022-08-15 - Rating: 5)
Jason was great. Needed an emergency service on a Sunday night, received a call back promptly and he was at our house in an hour. Provided us with our options and took care of our problem promptly and professionally.

Review 171 (2021-11-30 - Rating: 5)
At the time of our dilemma we had a tech at our doorstep within 45 minutes. I cannot say enough about Sebastian. He was extremely professional and knowledgeable. His presence put our minds at ease. When a dilemma like this hits, customer service isnt on ones mind, but when Sebastian arrived it didnt have to be.

Review 172 (2022-10-23 - Rating: 5)
Kitchen sink clogged for 3 days nothing helped. Dakota I believe was the repair persons name. He was super helpful and courteous and in no time fixed the issue. Service was excellent

Review 173 (2023-02-07 - Rating: 5)
Jason was outstanding! Thorough, informative, pleasant, and did a great job on such short notice. Provided instructions how to avoid drainage problems in the future.Great representation of your company.

Review 174 (2023-01-08 - Rating: 5)
Dakota was amazing! He was professional and friendly. He figured out our problem and helped clear it. It was not an easy clog to clear, and messy but even covered in water and gunk he was professional and friendly. Could not recommend service with Dakota enough!!!

Review 175 (2024-12-02 - Rating: 5)
Kalob explained every part of the process and provided worthwhile tips while completing the job.

Review 176 (2022-10-06 - Rating: 5)
Excellent service! Very promptJason made sure that everything was in working order. He was thorough with explaining our options and very professional. I will be recommending to my neighbors and family. Thank you!

Review 177 (2022-05-23 - Rating: 5)
The skimmer in our pool was clogged. We called Roto Rooter and they came the same day! Sabastian delivered excellent service!! He went over all of the options and was very informative on how to fix the problem. He cleared the pipe and our skimmer is back on track!! Thank you so much!!

Review 178 (2024-04-19 - Rating: 5)
Excellent response time, the gentlemen were nice and professional. They went the extra mile to ensure my drain was clear. 😊 thx