Mr Rooter Plumbing Of Greater Syracuse

Photo of Mr Rooter Plumbing Of Greater Syracuse

Located in Syracuse, New York

Address: 1770 Erie Blvd W, Syracuse, NY 13204, United States

Phone: +1 315-710-9243

Rating: 4.7

Services

  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Septic system service

Photos

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Comments

  • Review 1 (2024-10-11 - Rating: 5)

    Same day response; excellent customer service. Tyler came out and within minutes was able to diagnose my issue and come up with a solution. He quickly went to work and we were back up and running within a couple of hours. Great job! Would definitely recommend

  • Review 2 (2024-09-28 - Rating: 5)

    My experience with Mr Rooter was great. They responded quickly and scheduled an appointment immediately. They were very professional and very knowledgeable. I was very pleased with the total price, much lower than other quotes. The job was completed on time. I especially loved the customer service from Stacy and Nick. Stacy is the best! Good job!

  • Review 3 (2024-12-06 - Rating: 5)

    So glad to have them come out to resolve our backed up plumbing. The phone operators/admin were really friendly and always followed up in a timely manner. Their team realized quickly that thed have to excavate the front yard (not what we were hoping for!) but in doing so they were very considerate of our requests, and kindly helped my wife and I understand the situation as they found/fixed the problem. Theyll be first on my list to call for any other issues.

  • Review 4 (2024-11-20 - Rating: 5)

    We noticed several of our sinks backing up. We plunged them, but just temporary relief. Ran a load of wash, backed up into the shower and flooded the bathroom. I called at 3:59 pm. Dakota showed up within 15 minutes, He asked a few questions, did some quick troubleshooting, and he was able to remove the blockage quickly. He was done by 4:50, everything is working well. I thought I was looking at a long night. I was so impressed by Dakotas ability to ask the right questions and figure out the likely location of the blockage. He was also very friendly. I love competence!

  • Review 5 (2024-11-26 - Rating: 5)

    I have used the company 3 times and was satisfied the 3rd job was done with extra care and detail.i decided to call them a 4th time. The individuals are on time and will explain the problem. I had a major problem and the situation was taken care of. With the holidays around and the problem i had to choose. The person was able to repair with new parts and work with me.I am satisfied and happy. It was worth the sacrifice. Very pleased with out come.

  • Review 6 (2024-09-24 - Rating: 5)

    I highly recommend this company! Living in a very old home, I have had my fair share of plumbing issues. No other company comes close to the customer service and knowledge that this company has. They have helped me fix minor issues inside the home to replacing pipes in my basement to fixing a severed pipe in the ground outside my home. No matter how big or small the project, Mr. Rooter is the place to go. I even loved how they send a picture of the plumber via text so you know who is expected to show up at your door. Made me feel safe. Also I loved how I was always kept informed and up to date on my larger projects. Prices were better than other places and no hidden costs. I could go on with how amazing this company is but I am sure most people have already stopped reading this. Lol

  • Review 7 (2024-08-15 - Rating: 5)

    Great service! I called with a non-urgent project (installing a whole-home water filter with diverter valves, and water heater maintenance) and got an appointment two days later. Tyler was very helpful and got the job done within a couple hours. I appreciate that he didnt leave a mess on the floor like the last plumber I hired. Pricing was reasonable and we went over that before he got started so I knew what to expect, plus the service includes a one year warranty. Definitely recommend Mr Rooter!

  • Review 8 (2024-11-05 - Rating: 5)

    Nicholas was very professional and helpful. We had a sewer backup in the slop sink in the basement and he snaked outside to the road and cleared the clog. He gave some recommendations, explained what could be the problem, and sent an estimate over to my email for an additional service of which we will be doing next year as a secondary precaution. I highly recommend this company and Nicholas to service your needs.

  • Review 9 (2024-11-27 - Rating: 5)

    Richard Johnson was amazing !! He fixed my pipe when I feel another plummer would of gave up. Will do service with them again. I will recommend to every homeowner. Nice prices .

  • Review 10 (2024-08-30 - Rating: 5)

    Very friendly and professional !The estimate was not only professionaly broken out, and detailed but also the best price.Everyone we spoke to was friendly and willing to answer any questions, from the office staff and estimator right down to the actual guys doing the work.They were very knowledgeable about all the regulations in Syracuse and got all the necessary permits and checks done by the city and county as needed.We had a few surprises during the job, but Alex and Mark were quick to find a work around to get the job done within a reasonable time frame.It was a pleasure to do business with them!How often can you say that nowadays?Thanks for the great work!!!

  • Review 11 (2024-10-14 - Rating: 5)

    Our tech, Richard Johnson did an excellent job. Very clean and meticulous in his work and thorough with explanation of work. He went above and beyond in hand digging trenches as needed and making sure everything came out right. Thanks!

  • Review 12 (2024-10-09 - Rating: 5)

    A mans got to know his limitations. Tried to do a simple repair on a shower handle/valve. Twisted off the 30+ year old copper fittings. Beyond my scope and the water supply to the house was shut off. Had used Mr. Rooter on another occasion and was happy with them so I called again. I was told that someone would respond that afternoon. Technician Richard Johnson showed up. He was professional, knowledgeable and installed a new shower valve, faucet and shower head. The work was completed in a timely, satisfactory manner and our water supply was back on by the end of the day. Thanks Richard and Mr. Rooter.

  • Review 13 (2024-12-04 - Rating: 5)

    Personal and knowledgeable. Zack knew what was wrong with my water heater. He fixed it and charged a reasonable price. Definitely recommend him and the company.

  • Review 14 (2024-10-03 - Rating: 5)

    Called Mr. Rooter and they took time to listen {bravo Ashley} and sent the right technician for my specific issue... Tech John Wayne showed up on time and was very knowledgeable and took time to diagnose the issues. He returned to his shop and came back with the hydro jetting truck [within minutes]. Spent time, did the job right as prmised, double checked his work and even video inspected the entire system for any other issues. Did it cost, yes, but did I feel like it was a job well done & deserving of the cost, yes... I hope to never have to call a plumber again, but if I do, it will be Mr. Rooter of Greater Syracuse, NY. Paul Clapper

  • Review 15 (2024-09-24 - Rating: 5)

    My sewer line broke and Mr Rooter was quick to arrive and figure out what needed to be done .I was very pleased with the service and professionalism of my service providers . They all did a great job . Took caution to not disturb my landscaping as much as possible and kept me informed through the whole process. I Would use them again without hesitation.

  • Review 16 (2025-01-03 - Rating: 5)

    Dakota came out and was very professional. He was previously our technician and remembered us. Great service and handled our issues.

  • Review 17 (2024-08-14 - Rating: 5)

    Nick and the team did the great job at a reasonable price. Had issues with the Leitchfield did a quick assessment and gave us an estimate. Came back the next day, empty the tank jet, clean the pipes and scoped out the pipe to find the actual problem area came back very next day. We replaced the box in the collapsed pipes, friendly fast service. I will definitely call them if I need their help again.

  • Review 18 (2024-08-23 - Rating: 5)

    Tyler came out to home on time and preform great customer service explaining what needed to be done and was able to complete the service in a timely manner, while still providing quality workmanship. Would highly recommend using his service again.

  • Review 19 (2024-10-29 - Rating: 5)

    Called Mr Rooter and was able to get serviced within an hour. Job was completely quickly as well. Awesome customer service Would recommend to others in need of plumbing services.

  • Review 20 (2024-08-05 - Rating: 5)

    Scheduling the service appointment was easily done online the night before and the plumber arrived promptly at the early end of the 4-hour appointment window. The plumber, Dakota Ripley, was professional and pleasant and worked efficiently to successfully complete the service call to clear clog in drain line causing garbage disposal to back up in double sink. As expected, cost was commensurate with quality of service.

  • Review 21 (2024-12-13 - Rating: 5)

    The person sent out was very courteous. He solved the plumbing issue (sewer backup in basement) within an hour and explained everything to me on pricing and procedure. I would call on this company again!!

  • Review 22 (2024-11-07 - Rating: 5)

    Ive been dealing with Mr rooter for quite some time and on a couple of occasions Ive met Richard real nice guy very pleasant to work with very knowledgeable and gets the job done right the first time

  • Review 23 (2024-10-13 - Rating: 5)

    Extraordinary experience. The plumber listened to my concerns and the issues I was having with home and resolved them quickly and for a reasonable fee. Excellent customer service. I will be calling them again for all of my plumbing needs.

  • Review 24 (2024-12-16 - Rating: 5)

    Ashley was very courteous and helpful over the phone and Zach preformed excellent work and explained all options. Very satisfied and will use agaiin if needed and recommend !

  • Review 25 (2024-10-30 - Rating: 5)

    From online access to Ashley receiving my call and expediting the order, to Tyler meeting me and taking care of company business and meeting our water filter needs promptly, great experience. Beats the competition hands down.

  • Review 26 (2025-01-07 - Rating: 5)

    The follow up and responsiveness was top notch - what a relief to have found you guys and thank you for standing by your work and figuring out how to get everything working!

  • Review 27 (2024-10-16 - Rating: 5)

    They arrived as scheduled, listened attentively to our volunteer on site and then performed the work. When they were finished they explained exactly what they had done. We loved that we were given photos of drains and the work performed. What a super rooter.

  • Review 28 (2024-12-03 - Rating: 5)

    From start to finish Mr. Rooter was professional, friendly, and positive, even when a minor issue occurred, that was corrected within the hour. Not inexpensive, but, quality.as good as it gets.

  • Review 29 (2024-10-20 - Rating: 5)

    Excellent response time to sending a tech out to our home for a sewer backup problem. Tech. Dakota R. was very professional and skilled at clearing out our sewer line clogged with tree roots and he cleaned the area which he serviced.

  • Review 30 (2024-08-20 - Rating: 5)

    Prompt service took care of my hot water tank leak with replacement same day. Zack was helpful, courteous, conscientious and personable. Highly recommend!!

  • Review 31 (2024-12-18 - Rating: 5)

    I was extremely satisfied / pleased with the recent plumbing work done by Mr. Rooter Plumbing. The staff were knowledgeable, efficient, pleasant and courteous. They immediately identified and resolved my plumbing issue. Overall, I would rate Mr. Rooter Plumbing service quality 5 stars out of 5.

  • Review 32 (2025-01-04 - Rating: 5)

    Great customer service, quick response to an emergent in-house leak, excellent work was completed and guaranteed.

  • Review 33 (2024-12-20 - Rating: 5)

    Super helpful, responsive, kept me informed. And nice technology. The Text notices and whereabouts tracking were great.

  • Review 34 (2024-07-31 - Rating: 5)

    I’m a so thankful and pleased with the wonderful and thorough work of Mr. John Wayne and Mr. Ripley! No one can understand the problem of having a plumbing nightmare! But I am truly convinced and blessed to say that they listened and immediately diagnosed the issue. And gave resolution! I highly recommend there services! Again, thank you!

  • Review 35 (2024-04-25 - Rating: 5)

    After doing a makeover on the upstairs bathroom including putting a new sink and drainpipes in, I realized that the pipe in the wall was backing up. It would drain very slowly which is something that I forgot about before I started working on the bathroom. Mr. Rooter snaked the pipe and cleared it out. It is an old inside-of-the-wall pipe and I was told that it may need to be replaced at some point but it is working well right now. I also asked if the service technician could check to see if the nuts were tight enough on the new faucets and he checked and tightened them too!

  • Review 36 (2024-10-09 - Rating: 5)

    Scott was very professional and courteous, explained the options before he started. Very positive representation of your company. Thanks.

  • Review 37 (2024-03-04 - Rating: 5)

    Thank you for allowing me to voice my opinion about the customer service I recently received from Mr. Rooter.I cannot say enough about the positive experience I encountered with this company. My faith is restored! From the moment I called, they followed up with me in every step of the process. I had a major leak in the water line that runs from the road to my house. They were able to write up a proposal, work through my insurance company, schedule and complete the work within about a week. The longest step, which I was made aware of up front, was for them to get approval from the insurance company prior to performing any work. I did not have to call one time to ask for a follow up. They informed me all through the process.I am a consultant to manufacturing companies for setting up Quality Management Systems which includes the measurement of Customer Satisfaction. Were I to give a score to this company, it would be a 5+! I would highly recommend Mr Rooter. And I am a tough critic when it comes to Customer Satisfaction.Thank you for the opportunity!

  • Review 38 (2024-11-20 - Rating: 5)

    One of the last standing OG greats in the business. Theres no company left that serves old school customer service and retention other than Mr. Rooter.

  • Review 39 (2024-03-02 - Rating: 5)

    Mr. RooterExcellent service! We did meet Mr. Rooter through our home serve insurance; however, they are going to be our plumbing provider for now on! Knowledgeable, professional, and reasonable; they responded to our emergency sewer line issues and resolved them. What a comfort to know that there are still reliable companies in our area who take pride in their work and actually care about their customers!

  • Review 40 (2024-12-14 - Rating: 5)

    Great service and communication. Plumber arrived when they said and did a great job. I will use them again.

  • Review 41 (2024-05-14 - Rating: 5)

    After speaking with Duncan, John Wayne arrived in a very short period of time. He assessed the situation, corrected the immediate problem and provided me with a plan to correct my sewer problem.I absolutely recommend them, very highly!!!Karl SchindlerUpdate May 14, 2024My previous review included corrected the immediate problem and provided me with a plan to correct my sewer problem. The plan included digging up the sewer line on my front lawn, if it backed up again (which the inspection indicated it would)... UGH! While no one enjoys the prospect of heavy equipment digging up their yard and spending a tidy sum or money, I felt confident that this was the best course of action.The crew arrived, yesterday morning. They were very careful getting their excavator over a 2 1/2 foot wall to my elevated yard.The total job was completed in under 3 hours, which included replacing a bad section of clay tile. Since the job wasnt as extensive as initially expected, the cost of the job was reduced by 20%. The crew did an amazing job of leaving my yard in a condition that was more than acceptable to me.I just want to thank the crew, who were all very personable and professional. And of course, I highly recommend them!!Karl Schindler

  • Review 42 (2024-11-11 - Rating: 5)

    Zachary as usual has done a terrific job. He is an exceptionally nice and pleasant person.

  • Review 43 (2024-04-08 - Rating: 5)

    The Mr Rooter team of Syracuse was courteous, clean and super professional. They’re also very friendly and patient with questions. Overall, the experience was excellent from dispatch, diagnosing our drainage issue and to completion of the repairs. I highly recommend John and his team if you’re ever in need of plumbing services. Thanks guys!

  • Review 44 (2024-06-26 - Rating: 5)

    We needed our water service line repaired/replaced and John Wayne Stewart was the gentleman who came out to the house. He assured me it would be taken care of. An appointment was set up through Mr Rooter of Syracuse. The job was completed by a gentleman named Nick and his crew. Mr Rooter doesnt do the landscape restoration however they do Plumbing best!

  • Review 45 (2024-06-25 - Rating: 5)

    Fast, on time, friendly, and most importantly they got the job done right the first time! The plumber they sent to my house was a great person. Did a great job and explained exactly what was going on,

  • Review 46 (2024-05-23 - Rating: 5)

    Mr. Rooter has very professional team members! Dakota came and did the original estimate and revised it multiple times based upon our decisions. Then he got to work right away crawling on his stomach to remove the bad section of sump pump piping under our deck. His recomendations on things that we shoud do were informed by his knowledge and experience. He was joined by other team members as required. He completed a very challenging job on the same day.

  • Review 47 (2024-05-31 - Rating: 5)

    When I walked the tech to the issue he knew right off the bat where the issue was. (I know enough but a snake didnt do it) He was overworked, just wanted to get home to his wife and kid (it was 4pm and he still had another) But we need more of these people. Polite, had to pull two machines, personable, and did an amazing job on an 1863yr house. Went to the atm while he cleaned just to give him a tip... I dont tip. A+++

  • Review 48 (2024-06-12 - Rating: 5)

    Ive used other companies and I will never use another again outside of mr. Rooter. They were kind, quick, friendly, expedient and got the job done quick and right. Id just used another company a month ago and mr. Rooter was even cheaper on top of everything else. Wish I could give 6 stars. Thank you, mr rooter, Ill be a customer for life.

  • Review 49 (2024-04-03 - Rating: 5)

    Had to make emergency call last night when all of a sudden, no water. Left our info and they called 7:10 AM this morning saying tech on the way. Sent a pic of Matt so I knew who was coming. He was very thorough, polite and informative. He got everything done and running in a couple of hours. Would highly recommend Mr. Rooter.

  • Review 50 (2024-10-04 - Rating: 5)

    Tyler St. Croix did excellent work and in a timely manner, very satisfied and verified everything was working properly before he left.

  • Review 51 (2024-08-08 - Rating: 5)

    They told me the real problem that was with my water back up in my basement and vowed to make it right. Very knowledgeable. Extremely satisfied with Mr Rooter.

  • Review 52 (2024-03-11 - Rating: 5)

    The technician Richard, who came to my home was very professional, patient, and did an excellent job. I was dealing with a flooded basement as a result of a malfunctioning sump pump. Richard explained everything he was doing and why it had to be done. I highly recommend this company and I am very pleased with the results.

  • Review 53 (2024-09-10 - Rating: 5)

    Dakota was great friendly professional polite. Explained everything that he was doing and tried to do.

  • Review 54 (2024-05-16 - Rating: 5)

    I was very impressed with Mr.Rooter, the way they run their business is really professional. The people you deal with are nice and the tech that did the work really knew what he was doing. I would highly recommend using this company.

  • Review 55 (2024-05-11 - Rating: 5)

    I got my property serviced by Mr. roots they show up in time. They did a great job the tried multiple times to get the problem solved. he got the job done great result absolutely satisfied. I recommend this company. Thank you.

  • Review 56 (2024-05-06 - Rating: 5)

    We had some odors backing up from our septic and coming into the house.Mr. Rooter dug out the tank, flushed out decades of corrosion, installed a P trap and a clean out, and voila! No more smells. They also installed another filter under the kitchen sink for added protection. The guys were fast and efficient and they were done by mid afternoon. Couldn’t be happier.

  • Review 57 (2024-11-29 - Rating: 5)

    Great job!The plumber who came did a great job worked extremely hard and finished on time.

  • Review 58 (2024-08-17 - Rating: 5)

    Excellent very satisfied,Tyler was personable,did a great job and was very neat. Very impressed. Would recommend them to anyone.

  • Review 59 (2023-08-14 - Rating: 5)

    I had sewage backing up into my basement and called many plumbers who were either rude or unavailable. Stacy at Mr Rooter was very kind and courteous when she took my call. She was able to dispatch someone out right away which was a major plus. Dakota arrived took a look at the problem and was very confident that he could fix the issue. He quoted the price and he went to work right away. Dakota was kind, knowledgeable and confident and worked right away with no hesitation. He had the drain cleared In less than 20 minutes. He gave me good information and answered all my questions. He even set up a follow up person to check out the pipes with a camera. I am very pleased with my experience with this company. Thank you Dakota!

  • Review 60 (2023-08-28 - Rating: 5)

    Great experience from start to finish! Nick was very nice and knowledgeable - he was able to answer all my questions. As a brand new homeowner, I was super stressed about having plumbing issues already, but his kindness and detailed explanations helped me feel better about everything. That peace of mind goes a long way. They also came prepared with all the technology and tools theyd need to get everything done in one visit. This is my first time working with a plumber so I cant comment on whether the prices were fair or not, but overall very happy with Mr. Rooter! Would definitely recommend.

  • Review 61 (2024-05-10 - Rating: 5)

    I had an amazing experience with Mr. Rooter. I called in with a broken garbage disposal and they were able to make it out the next day. I needed a new disposal and had a new one installed in less than 45 minutes!

  • Review 62 (2025-01-02 - Rating: 5)

    Zachary came out to replace our leaking water heater. He was very kind, courteous and knowledgeable. Would definitely recommend.

  • Review 63 (2023-11-15 - Rating: 5)

    The Mr. Rooter employee Richard was very kind and honest which I appreciate in a business. We needed a new hot water heater and he assisted us in making the right decision for us. We had running hot water in no time! We would highly recommend this company and will definitely use them in the future.

  • Review 64 (2023-07-07 - Rating: 5)

    Called for kitchen sink leaking, given appointment for the next morning. Between the time of call & time of appointment (less than 15 hours!), we realized the sump pump wasnt working & backed up into basement. We were able to have both issues quoted, got the appliances & repair was completed in less than 3 hours from the initial call that Richard was 20 minutes away. All this at a fair price! Super happy with the service & professionalism. Would definitely call again. Thanks for all your help Richard, we appreciate it!

  • Review 65 (2024-12-29 - Rating: 5)

    Awesome service. Best plumber ever! So grateful!!

  • Review 66 (2024-10-17 - Rating: 5)

    Great service, quality work and the reason I call them first when I need immediate help. Thanks again

  • Review 67 (2023-08-28 - Rating: 5)

    Very professional and straightforward about what issues may arise, after first attempting to snake the pipe line because its an old home with old cast iron piping. John and his helper, forgive me for forgetting his name, he was very busy working hard to fix my backed up piping system. He was very nice and a pleasure to talk to. John and the helper tried very hard to resolve our problem by multiple attempts, but its going to take a lot more service than I had anticipated. He had prepared a quote. When my financial situation works out soon, I will be calling back! Thank you gentlemen for your time! Great couple of guys! Great representatives for your establishment! Highly recommend all plumbing services be done by Mr. Rooter! A++++ service!

  • Review 68 (2024-04-18 - Rating: 5)

    Really appreciated they were open on Sunday and were able to come out with in a couple hours to clear our sewer leak. The tech who came to help was respectful and courteous and took the time to educate me on the issue causing the line to back up and did a great job.

  • Review 69 (2023-05-18 - Rating: 4)

    Mr. Rooter is definitely more expensive than some smaller plumbers but they were able to schedule me in 2 days for a total sewer line replacement. Everyone I spoke to and worked with were professional, respectful and extremely kind! Nick, Tyler, Alex and as well as Chelsea and Stacey were absolutely wonderful. I would recommend them for anyone needing a lot of work done quickly! Lots of financing options for those who need help. I was very happy with the work they did.

  • Review 70 (2020-10-16 - Rating: 5)

    John Wayne and his crew did a great job. They were informed, polite, neat and efficient. Their ability to pull a new main sewer drain through the old one to the street hookup saved us taking down part of our porch to dig a trench. Pipe Bursting is also pretty neat to watch!

  • Review 71 (2024-01-19 - Rating: 5)

    Matt S. From Mr. Rooter corrected a nightmare of issues from a previously home owner (DIY). We ended up doing a full under sink rebuild and he corrected code errors with the line draining. He was quick, clean, and professional. I would highly recommend them and especially him for any plumbing needs for your home!

  • Review 72 (2024-03-22 - Rating: 5)

    John and Matt were both great to work with. They explained every step along the way, did what they said they would, and left no messes behind! Ill definitely call them again.

  • Review 73 (2024-01-12 - Rating: 5)

    Great experience. Communicated arrival time, showed up when expected, went over everything needed & cost. Did a great job quickly. Richard was friendly and knowledgeable and a pleasure to work with!

  • Review 74 (2024-05-20 - Rating: 5)

    It was easy to make an appt that fit in my schedule. Zach was knowledgeable, professional, friendly, and fast! I would use Mr Rooter again for my drain needs.

  • Review 75 (2024-07-08 - Rating: 5)

    Excellent crew. Explained issues thoroughly. Very knowledgeable. Cleaned up very well. Would highly recommend Mr. Rooter.

  • Review 76 (2024-12-23 - Rating: 5)

    They were able to work me into their schedule very quickly for frozen pipes. Communication was excellent from confirmation to arrival. Very happy with how everything was handled in this busy, stressful season.

  • Review 77 (2023-04-03 - Rating: 5)

    My father is 102 years old, and needed his sewer drain cleaned as it suddenly backed up. We didn’t have to wait too long, and received service that was professional, also very knowledgeable and patient as my father’s system was unusual. The service was warrantied so that also made it a great value. I would definitely recommend this business. I feel peace of mind knowing that my father’s system was able to be serviced.

  • Review 78 (2023-06-17 - Rating: 5)

    The technician arrived on time, made recommendations to help insure our septic was in good working order and let me know the prior cleaning with another vendor 3 years ago was not done so well as it was nearly maxed out. They provided a clear estimate upfront and an estimate for additional services we are looking for. Very happy with the work.

  • Review 79 (2023-11-28 - Rating: 5)

    Greatly appreciate Mr. Rooter getting to us so quickly, identifying the issue and fixing it all in 1 visit. A pleasure to deal with across the board and Jason was awesome. While I hope to not need their services again anytime soon, they will certainly be the ones we call. Thank you!

  • Review 80 (2023-10-18 - Rating: 5)

    From beginning to end I cant express just how wonderful my experience was. The plumber was kind, courteous, respectful, very skilled and super focused. He came in, did the job well, tidy, and quickly but efficiently. Dakota was so wonderful I honestly cant say enough positive things about him!

  • Review 81 (2023-08-16 - Rating: 5)

    Very professional service. My request for service was a pleasant experience. Was informed about fee for sending someone and that an estimate will be provided before work is done. Office called me back when tech. was on his way. Job wasn’t without complications and took about 2 hours to complete- without any additional charges! Was also offered a special on line inspection to determine problems with roots in pipes.

  • Review 82 (2024-08-13 - Rating: 5)

    Excellent quality. Pleasant service. No hidden charges. Job done right and the site left clean.

  • Review 83 (2023-05-17 - Rating: 5)

    Several times in past 3-4 years my washer had backed up into cellar and routine snakingof pipes no longer helped. I called and spoke to Chelsea, who is very kind and helpful and very nice to talk to you. The entire team handled my problem quickly and (so far) expertly done. Matt was very knowledgeable and patient with my questions. so far so good hopefully it lasts.

  • Review 84 (2023-10-16 - Rating: 5)

    Dakota was very careful in his entry to the house. I assured him we have dog prints not to worry. Very polite and would recommend Mr Rooter of Greater Syracuse. We actually got a recommendation from a neighbor to call Mr Rooter and couldn’t have been more satisfied.

  • Review 85 (2024-06-22 - Rating: 5)

    Tyler was professional and quickly solved our clogged drain system. Scheduling was also very effective wit notifications during the set up process.

  • Review 86 (2024-12-11 - Rating: 5)

    I requested more detail in the (not inexpensive) quote for the work to be done. The company provided the requested details and I chose them to do the work. The plumber was excellent ... professional and personable. The finished work was nicely done.

  • Review 87 (2024-12-28 - Rating: 5)

    Dakota was marvelous. I am sure we might have been too busy watching him, but he was very solicitous and very professional.

  • Review 88 (2023-03-13 - Rating: 5)

    I had Mr Rooter install a well pump and toilet. Tyler did a great job and was very personable and knowledgeable. After receiving an estimate that I thought was a little pricey, I got an estimate from another company and they gave me the same quote. After realizing they charge industry standards, I went with Mr Rooter. I am very pleased with the quality of work that was done.

  • Review 89 (2024-07-19 - Rating: 5)

    Very fast service, arrived same day to replace water heater leaking excessively. Quality installation and professional personnel!

  • Review 90 (2023-12-18 - Rating: 5)

    My sump pump broke in the middle of heavy rains. I called Roto Rooter & 2 men were at my door in less than an hour & did an exceptional job replacing my pump with a new one, as the old one was 39 years old!! Could not be happier with their prompt & professional service!! Highly recommend Roto Rooter!!

  • Review 91 (2023-12-29 - Rating: 5)

    I have used their services twice so far and I really can’t recommend them enough. Very fair price and the staff is so awesome! From Stacy who schedules the appointments to the rig driver, 5-stars hands down!

  • Review 92 (2024-09-12 - Rating: 5)

    They are great company and good customer service and very helpful and trustworthy what the work they do

  • Review 93 (2024-11-12 - Rating: 4)

    John Wayne, was very professional & skilled took the time to explain things.

  • Review 94 (2024-07-24 - Rating: 5)

    John Wayne and his helper were great! Showed up on time and solved 2 problems when I thought there was only 1.

  • Review 95 (2023-09-22 - Rating: 5)

    Zach was very nice and professional. Quickly fixed my issue and offered suggestions. Chelsea called and told me when he would be here and was very pleasant to deal with. The whole experience was a positive experience.

  • Review 96 (2024-04-04 - Rating: 5)

    We have used Mr. Rooter Greater Syracuse several times and they are always professional. Recently they worked on my mothers house and she was extremely pleased with their service. TY

  • Review 97 (2023-03-20 - Rating: 5)

    First time homeowners, with our first plumbing call. Got a few outrageous quotes before calling Mr. Rooter. They were here within an hour, and got the entire job figured out and taken care of by the afternoon. Tyler was amazing, and helped us with questions we had about other small issues in the house. He was very professional and knew what he was talking about, even with our old house, and OLD plumbing. The pricing was very detailed and described on a tablet for you to see exactly what your paying for which I really appreciated. Tyler deserves a raise, great work, and now have a plumber to call if any other issues arise.

  • Review 98 (2022-12-27 - Rating: 5)

    The whole team at Mr Rooter were amazing - from Stacey constantly responding to calls after hours and keeping us updated with status... to Nick, Mark and the team getting the work done so quickly, professionally and diligently. They quickly identified a shear in the septic mainline and provided a range of options for resolution respecting my time and budget. Their rapid emergency response got me a sticking plaster and they made time to complete the work despite the weather in the lead up to Christmas. I wont ever be using anyone else for anything plumbing related. Great team - highly recommended.

  • Review 99 (2024-05-30 - Rating: 5)

    These guys were great! They showed up on time, were extremely courteous, explained everything clearly and did what they said they would do with transparent pricing.

  • Review 100 (2024-09-14 - Rating: 5)

    Sept 3, 2024Phyllis P.I had followup service on 9/3/24 in Syracuse, NY 13219. The plumbing technician, John Wayne, was experienced and knowledgeable. He was pleasant and communicated how much he enjoyed being a plumber and working for the Mr. Rooter Company. He showed us photos of the problem, took the time to clearly explain what happened and why it would need repair, made recommendations for repair, and gained my confidence in having the work completed by the Mr. Rooter Company Mr. Wayne was professional, punctual and knowledgeable about the work. He represented his company and services they could provide with examples, verifying the experience and skill of the individual who would complete the work. A plan of action for the future fix identified. Thank you Mr. Wayne! I hope Mr. Wayne’s supervisor will acknowledge him for this positivity, and company representation. Based on my experience today with this service, I would call the company again and recommend them to friends and family.I also wish to commend the receptionist who made our appointment, called confirming our appointment and notifying us that the technician was on his way.

  • Review 101 (2022-11-16 - Rating: 5)

    My cellar was flooded from my inoperative sump pump. I called my normal plumber and had no one available. I googled 24 hour plumbers and found Mr. Router. They were able to send a plumber out within an hour. I am so thankful for their responsiveness and exceptional service. Zach was fantastic and installed a new pump for me. He is a great representatives for your company. I intend to call Me. Rooter for any future plumbing issues. Thanks!!

  • Review 102 (2024-12-28 - Rating: 4)

    Service people were nice and professional, Pricing to high

  • Review 103 (2024-10-16 - Rating: 5)

    Called Mr. Rooter for kitchen drain that was not draining and a service tech was dispatched within about an hour. John W. Had the drain cleaned and operational in about an hour. He checked and made sure everything was cleaned up and no leaks were present once the pipes were pit back together. Very pleased with the service provided.

  • Review 104 (2023-08-26 - Rating: 5)

    The receptionist was very personable and friendly, as well as helpful. The driver/operator was in time and also very friendly and helpful. All in all a very pleasant experience and I will definitely be using them from now on for all my septic needs. Highly recommended

  • Review 105 (2024-04-29 - Rating: 5)

    Quick reliable service Tyler did a great job with working with the pipes today he knows what hes doing they all know what theyre doing weve been using the service for many years and we will continue to do so

  • Review 106 (2022-11-29 - Rating: 5)

    I have used this company for years. They always do great work and the technicians are all so nice and explain everything. I just had a huge issue and Tyler not only did great fast work but delt with my anxiety and breakdown! It was an expensive project but reasonable. I had used others in the past and their pricing is by far much better. I strongly recommend them.

  • Review 107 (2024-06-12 - Rating: 5)

    Recently had a issue with one of the toilets after several weeks of trying to plunge with little to no results I called Mr Rooter and they sent Tyler he spent some time and could not find a problem that he needed to fix so he determined that the last time I plunged must have broken loose what ever was causing the problem and because I use them for many different service calls there was no charge for that visit.It is very refreshing to have that kind of courtesy in todays world but they will be who I call when I need help.

  • Review 108 (2023-01-21 - Rating: 5)

    We discovered late on a Friday night that our sump pump had died and our basement had a good 1-2 inches of water across it. After calling their emergency line, we were told we’d get a call around 8 AM to get someone over for the repair. By 8:30, someone was here, and by 10:30, our new sump pump was installed and the water was receding. Any time we have used their services, their employees are highly professional, answer all your questions with options, and complete the work within a timely manner. Today’s installer shared some advice on helping our basement to dry out, when to get our dehumidifier running again, and options on an emergency pump (info we asked for). Outstanding service in every way!

  • Review 109 (2023-08-23 - Rating: 5)

    Fast (same day service) and efficient. Identified the problem immediately and had the new equipment needed on hand to make the necessary repairs! Very reasonable rates. A five- star rating from me!

  • Review 110 (2024-03-12 - Rating: 5)

    John Wayne and his crew, Mark and Zach , knowledgeable, professional, thorough and answer all your questions to be sure you understand what they are doing and why. They go above and beyond to be sure you are satisfied.

  • Review 111 (2024-05-02 - Rating: 5)

    Excellent customer service and prompt response to our plugged septic lines . I give all involved A+ thank you again for coming to our rescue!

  • Review 112 (2023-12-13 - Rating: 5)

    Tyler did great work on my kitchen sink and bathtub faucet. They are now working fine and he didn’t take a very long time. Great service!

  • Review 113 (2023-11-14 - Rating: 5)

    Very friendly and timely arrival. Kitchen sink was clogged for two weeks and I tried everything. Great experience and would definitely use them again!

  • Review 114 (2023-10-05 - Rating: 5)

    Zach was really courteous and professional, he diagnosed the issue and fixed it very quickly. He also made sure to show me the range of the cost before proceeding.

  • Review 115 (2021-08-12 - Rating: 5)

    Richard, our service man, showed up less than two hours after calling for service. Very professional and explained in detail the repair that was needed to our shower to get it working properly. Completed install of a new cartridge and shower handle within an hour. Very satisfied with this service and will use again when needed. Very prompt! Would recommend to others.

  • Review 116 (2024-09-15 - Rating: 5)

    Timely, courteous, professional, effective! Would definitely use them again!

  • Review 117 (2024-05-20 - Rating: 5)

    They are not only a professional company, their employees such as John Wayne and Zach whom we had the pleasure and honor to work with very caring and careful which it is very rare to find today.

  • Review 118 (2023-12-22 - Rating: 5)

    John Wayne was great. He was very professional, kind and made sure to explain to me the issue / what he was doing. Great service!!

  • Review 119 (2022-10-08 - Rating: 4)

    Professional, polite, extremely knowledgeable ...Confused as to the $400.00 bill for drain unclogging when I was quoted a range from $150.00 - $400. Also did not receive a receipt and will call and ask for one.I am still grateful for the service that was provided. The gentlemen was terrific.

  • Review 120 (2024-02-22 - Rating: 5)

    The technician, Richard did an outstanding job and was so understanding and helpful to my 94 year old dad. I would recommend him to anyone for plumbing work.

  • Review 121 (2024-10-10 - Rating: 5)

    Tyler from Mr. rooter was very polite and respectful. His assessment of the repair needed was on point and he did a wonderful job in a quick and safe manner. I’d highly recommend!

  • Review 122 (2024-11-02 - Rating: 5)

    Richard was pleasant and informative. While our issues haven’t been completely resolved yet, we have the ability to run water and flush toilets without problems.

  • Review 123 (2021-08-26 - Rating: 5)

    They were quick to get someone out. The guy was friendly and answered all of our questions without hesitation. Gave some good advice. We were shocked with the price of the video footage needed for insurance purposes. Wish we had a slight heads up as to how much it would cost, I know it’s a case by case basis BUT there has to be a minimum and I think it’d be good for customers to know at least that ahead of time. Or told the average cost of something like that. Other than that I’d recommend this company and would definitely use them again if needed.

  • Review 124 (2022-10-27 - Rating: 5)

    Both Richard and Nick were super professional, kind and explained everything very well. Nick also provided me a detailed explanation of exactly what the issue are with my sewer line. He answered all of my questions and providing a very timely estimate. Will definitely continue to do business in the future when needed.

  • Review 125 (2022-12-10 - Rating: 5)

    We called Mr. Rooter to help use with what was first thought to be a clogged sewer line. With their help it was determined that the problem was a combination of a 60-year old cast iron pipe with heavy scaling and a faulty structure bottom to connect the sewer line to a private main line. We decided to replace the line with Mr. Rooters help. Nick, Mark and Alex did an outstanding job under trying circumstances. Combine a tight work space, some November rain and more rock than soil to set up the challenge to the job. They battled through a series of conditions and continued to work well past dark to get the next line connected. We appreciate all of their help and would highly recommend Mr. Rooter.Frank

  • Review 126 (2021-08-12 - Rating: 5)

    I reached out to this company after my sewer line backed up twice within three weeks and I wanted a video inspection to be done on the sewer line so I could see what was going on inside of the line. A tech (Richard) was dispatched to my location the same morning I called looking for help. Richard was very professional and knowledgeable and explained the entire process of what had to be done. He also provided my husband and I with ongoing updates as he did the work and was happy to answer any questions we had. Unfortunately theres more work that has to be done to my pipe but I live outside of the area that this company can service for that type of work. I would highly recommend this company for video sewer line inspections. The quality of the video footage was very good and I was given a copy of the recordings to keep.

  • Review 127 (2023-12-06 - Rating: 5)

    My tech Richard was prompt and courteous. Service was great and we were told exactly what was happening and what to expect. Great job.

  • Review 128 (2020-09-20 - Rating: 5)

    Our entire house was backed up. I called a different plumber first and after arriving I quickly realized he wasnt the man for the job. He knew nothing about the type of septic system we had and after I explained it to him, he tried to plunge the trap in front of the septic tank. He then said the issue was elsewhere and asked me if I wanted to dig up and replace effluent pump. I asked him to leave and called Mr. Rooter. They arrived very quickly and immediately diagnosed the issue and used a power auger to unclog the trap in front of the tank. He then explained the root cause of issue which is a settled line leading into the tank. He used a camera to show me exactly what was going on. They are coming back this week to dig up and repair this line. Awesome customer service and extremely knowledgeable.

  • Review 129 (2021-08-07 - Rating: 5)

    We had clogged toilets in our home late Wednesday, we called Mr. Rooter, an appointment was scheduled for the next morning. Upon arrival a technician named Tyler began his diagnosis of our problem. He was so courteous and explained what he would be doing to fix our problem. After two hours of working on the project Tyler said the equipment he had was not adequate to unclog the drain. He then said he was going back to his business location and get a larger truck. This location was over 30 miles each way. Upon his return Tyler once again kept us updated on what he was doing to unclog the drain. After forty five minutes Tyler approached us with a large smile and said the pipes were now unclogged .The reason I am writing this review is because I am so impressed with the professionalism and work ethic that Tyler demonstrated. I would Highly Recommend Mr. Rooter for any problems you may have.

  • Review 130 (2023-07-05 - Rating: 5)

    I called for service after calling other plumbers for months and they came the next day. By the next week I had an appointment and the work completed after just receiving the estimate. Nick was awesome and very professional!

  • Review 131 (2024-06-26 - Rating: 5)

    OMG, the plumber was excellent, professional, knowledgeable and pleasant, ouch on the price, but it was worth it.. thank u

  • Review 132 (2020-07-17 - Rating: 5)

    This is the first plumbing company I’ve consistently liked working with. We signed up for their preferred customer plan on their first visit, which doesn’t cost much at all, and have been very satisfied with the level of service we have received. We get a discount on every one of our service calls, and we are a priority for service when we do call. I’ve never had to wait more than a day. Usually they send someOne over within a couple of hours. Their service professionals are personable and competent, they wear facemasks to protect us from the Covid virus, and they tell us upfront what the repair is going to cost and stick by that estimate!! I highly recommend them.

  • Review 133 (2023-01-05 - Rating: 5)

    Service guy was amazing. Very nice and respectful of my property. This is a legitimate review I am a client not a friend of the business. I would definitely recommend this company and this service guy again. Unfortunately I forgot his name.

  • Review 134 (2024-01-30 - Rating: 5)

    Quick response to emergency calls and reasonable rates. All employees from the office staff to those out in the field are professional and personable. Fantastic all around.

  • Review 135 (2024-08-19 - Rating: 5)

    Had a sewer issue over the weekend. Scheduled an appointment for early Monday morning. Phone support was timely and helpful. Our technician John was incredibly helpful and thorough. Would definitely use them again and highly recommend.

  • Review 136 (2017-04-12 - Rating: 5)

    Nick came out on time on the day scheduled. He was incredibly polite and courteous. He had a big job, replacing quite a bit of galvanized piping and 2 water heaters which required him to be on site for almost a 12 hour day. He was as pleasant at hour 12 as he was at hour 1; I cant say enough about his professionalism. Price quoted prior to work on the free appraisal was the price charged. I would definitely call Mr. Rooter again.

  • Review 137 (2021-10-05 - Rating: 5)

    Just has Zach from Mr. Rooter clear my blocked basement drain. I was initially concerned that I could not get a price till they came out to see the problem, but the fact that they came in 24 hrs. vs. the competition at 48 hrs., I took a chance.Turns out Mr. Rooter was almost $200 cheaper (competition quoted a price over the phone), and they guys were very professional and courteous!I could not be more pleased. Will definitely use them again!

  • Review 138 (2020-10-07 - Rating: 5)

    Called as soon as I saw water heater starting to flood basement. Technician was dispatched and arrived within the hour. He made every attempt to repair it before the determination was that a new one was required. Gave a fair price and worked quickly to remove the damaged unit and install a top of the line new one, explaining all we needed to know about its operation and maintenance. Friendly and knowledgeable technician. Have used this company in the past and will continue to do so in the future.

  • Review 139 (2024-11-08 - Rating: 5)

    Very professional and friendly. Great service!

  • Review 140 (2017-07-14 - Rating: 5)

    The technician was very helpful, friendly and went the extra mile to resolve our issue. He even called the towns Highway Department out to locate our vent in the yard because it was somehow completely buried. Ive used Mr. Rooter twice now and have been completely satisfied both times. I would recommend to anyone.

  • Review 141 (2023-11-29 - Rating: 4)

    Called and got hot water tank replaced in same day. A little pricey but got it done with new hookups and valves professionally installed without solder.

  • Review 142 (2023-10-17 - Rating: 5)

    Call Roto Rooter first! Called another plumber with 5 stars. They charged me $688 and did not fix the problem. They referred me to Roto Rooter! They fixed the problem for much less.

  • Review 143 (2023-01-15 - Rating: 5)

    Zac came and cleared up the clog in my shower. The water was not going down the drain. He was very professional understanding and knew his job. Will be using this company again if I have any other problems with the plumbing in my home

  • Review 144 (2024-12-14 - Rating: 5)

    Explained the options available to solve the issue. Fast and efficient service

  • Review 145 (2024-06-06 - Rating: 5)

    Richard and John were awesome very knowledgeable and professional. Patient, efficient and knowledgeable.

  • Review 146 (2021-04-27 - Rating: 5)

    I was happy with Alexis assistance in scheduling an appointment the day of the call, and Zachs professionalism and ability to quickly assess and fix the problem at our office building. It wasnt a cheap fix, but I knew that going in - what I was happy about was the upfront disclosure and ability to quickly get the job done.

  • Review 147 (2018-10-01 - Rating: 5)

    Wouldn’t bring my business anywhere else. Honest, on time, confirms and follows up on appointments, explains the job to satisfaction. I can’t remember the last time I dealt with a company with this polished approach!Let’s face it: no one is ever happy about having to deal with or pay for the cost of this kind of service, but when it is handled properly and the transaction is the cleanest part of the job, do yourself a favor and call Mr. Rooter of Greater Syracuse.The two technicians, John and Zach, who came to our home to do the work, were professional and clean. They took the time to answer questions and share their findings as they proceeded. When I had a more in-depth question, they put me in contact with John Wayne, Manager via telephone, who was always made himself availabe. Before even starting the job, John insisted to my 90 year old mother, to allow him to speak with one of her children so that he could explain the job thoroughly so that there was no confusion or thought that an elderly was being taken advantage of! I mean, who does this? I applaud them.I was thoroughly impressed. When John and Zach left at the end of their long work day, our property was left in the best condition possible in light of all the work performed. They let us know when they were leaving for lunch, when they were done and again, available to answer any of my questions.I highly recommend!

  • Review 148 (2017-03-23 - Rating: 4)

    The install job was tidy and the technician was friendly and helpful. The only downsides are that I felt the price was a little on the high side. It would have also been helpful to get a demonstration and verification of the install after completion - all I got was a verbal reassurance that everything was OK. Other than that I am satisfied.

  • Review 149 (2024-04-17 - Rating: 5)

    We had Quick same day service. Very courteous. Excellent work.

  • Review 150 (2015-05-20 - Rating: 5)

    I have had sewer problems for 16 years. I have had 3 other companies try to fix my sewer system. The cost of numerous snakings and sewer replacement parts has reached well over $13,000.00. Only Mr. Rooter was able to diagnose and fix my problem once and for all. John Wayne came out and diagnosed the problem, sent a crew which worked quickly and efficiently. They were also clean and thorough. After digging up my entire front yard to repair the sewer they promised to return and level it and reseed. They arrived today to do that. They have done what no other company has been able to do. The other companies took my money and still the problem remained. They also never returned to fix my lawn. I give a top rating to the Mr. Rooter Company and would recommend them to anyone. They are honest, efficient, thorough and professional.

  • Review 151 (2013-12-20 - Rating: 5)

    John Wayne did a wonderful job, first helping us out with a terrible sewer back-up problem and then, coming right back and without question, removing a toilet installed earlier in the week and immediately exchanging it for what we had initially wanted. All this with a courteous and professional manner. He certainly is a wonderful advertisement for your company! So glad we signed up for their Advantage Program!

  • Review 152 (2013-06-14 - Rating: 5)

    Weve had no end of problems with our sewer line over the past few months, and several other plumbing companies just scratched their heads and kept on snaking the line. Mr. Stewart and his crew quickly assessed the problem, but through a careful process of working through progressive cleaning options. They explained everything at each step and just installed a new sewer line that improves on the previous one significantly. They were efficient and professional -- even friendly. Well call them again in the future, and would also be just as happy to run into them in town.

  • Review 153 (2024-05-07 - Rating: 5)

    Very friendly and the technician was very helpful and informative for what I needed done. Provided photos and another quote for what still needs to be done.

  • Review 154 (2024-10-15 - Rating: 5)

    I would recommend Mr Rooter. They always know what theyre doing and are very efficient.

  • Review 155 (2021-07-04 - Rating: 4)

    Great service. They did a good job and came fast but charging $150 for just coming on a non holiday Saturday compared to $50 on a weekday is excessive. It took 20 minutes to fix the problem and it was over $400 after senior discount.

  • Review 156 (2019-06-07 - Rating: 5)

    Our plumbing tech was not only knowledgeable about the devices but he was also thorough in cleaning our system.We determined that the previous owners of our home had issues that they tried to correct on the cheap, and had not only gone from the basement to the yard access pipe!The had also replaced the access test plug with a pic smaller ill fitting plug that they silicone rubber sealed, to fill the loose void!Our serviceman had to go get a proper fitting replacement test plug, that he also had to adapt down to fit. It sealed properly, perfectly and no leaks!!!We watched and interacted with our Mr Rooterman the entire time as he cleaned our system and even watched as he ran the camera through our 70yr old system.We were delighted to see first had that our system was not only still solid piping with no breaks but also free flowing and clear.Now to top off our appreciation for the high quality of service we received, we offered a gratuity to our Mr Router.He took his hand back and graciously and respetfully said that it really wasnt necessary! WOW!We saw him get spayed by black smelly sludge a few times.He earned our appreciation, not only from performing the services but also for the personable way he related and interacted with us.He deserved it!The frontline people are the Face Of The Company and are the faces you see when you think of a company.We highly recommend Mr. Router of Syracuse and they will greatly benefit from employees like our Mr Router Serviceman!!

  • Review 157 (2024-11-11 - Rating: 5)

    Very professional and timely. Thanks for clearing the pipes.

  • Review 158 (2021-05-05 - Rating: 5)

    The man that came to install my new sump pump was very professional and patient with me . What was suppose to be a service covered by my home warranty wasn’t . However I had him do the service anyways because he was truly a nice professional person . I would 100 percent use this service again if this is the quality of people they have working for them. ..

  • Review 159 (2024-11-19 - Rating: 5)

    Happy with the service and will be reaching out for another job soon with them.

  • Review 160 (2023-02-15 - Rating: 5)

    The team from Mr. Rooter was very professional, respectful, and responsive to our needs. They were quick and efficient! I would highly recommend!

  • Review 161 (2023-07-02 - Rating: 5)

    For the last 2 years, we have had plumbing repairs done by Mr. Rooter in our home. They have always reliable, on time and do a great job.

  • Review 162 (2023-01-27 - Rating: 5)

    Technician was prompt, courteous, and work was done skillfully and professionally. Pricing was reasonable and they took care of my issue quickly. Highly recommend!

  • Review 163 (2024-08-06 - Rating: 5)

    Prompt service within two hours of calling. Fixed leaking kitchen sink valve and garbage disposal. Nick and Dawson were very friendly, polite and clean. Answered all questions and were open to tackling any issues. Knew the cost right up front. Highly recommend.

  • Review 164 (2016-07-20 - Rating: 5)

    Professional, Extremely knowledgeable respecrful and very good priced. I am so satisfied with the delivery and services that I received from this company that I cannot rate them any higher. The staff was extremely effective and efficient. I had an emergency plumbing issue and without a doubt I would recommend this company. Thank you for all the hard work and dedication your company does.Respectfully,The Sanchez Family

  • Review 165 (2023-11-30 - Rating: 5)

    We had a clip-on toilet bowl cleaner held on by the toilet seat, and at some point my boyfriend ended up flushing it 🙄 got stuck in the base of the toilet & wouldn’t drain- came within the hour and fixed it. Thank you!

  • Review 166 (2024-09-03 - Rating: 5)

    This is about as good as it gets when you have a plugged drain.Dakota was a rock star.Competent. Confident. Courteous. Communicative. Clean. Quick.Really a pro.You really cant ask for more.Highest recommendation.👍✅

  • Review 167 (2013-06-14 - Rating: 5)

    John Wayne and his crew were amazing. Very knowledgeable, courteous, and efficient. They installed a completely new sewer line for us in a day, adapting to unexpected issues as they arose. Absolute professionals, would call again.

  • Review 168 (2014-05-04 - Rating: 5)

    As first time home buyers we didnt know what to expect with our first experience hiring a plumber. John Wayne explained everything perfectly and worked quickly and efficiently. Hes such a friendly, personable guy and extremely trustworthy. Hes a keeper and we appreciate his help very much.

  • Review 169 (2023-06-27 - Rating: 4)

    Mr. Rooters came and installed my dishwasher and replaced some leaking valves. They did a great job, would call them again if I needed any more plumbing help.

  • Review 170 (2024-08-28 - Rating: 5)

    Zack did a great job! He diagnosed it quickly and gave me a quote, which was reasonable. He had it taken care of within the hour!

  • Review 171 (2015-03-29 - Rating: 5)

    I called looking just for an estimate on a Saturday but they were able to send someone out for a no obligation estimate. I was concerned about having to pay OT since it was a weekend but they told me they do not do OT for weekends. I thought what do I have to lose. An hour later Chuck showed up and not only installed my new faucet for a reasonable price but also cleaned up the old DYI job that was under my sink before making it so I could actually use the shutoff valves which were oriented in such a way that made it hard to use them and they were leaky. He not only did the work I asked but made everything look significantly better adding the much needed professional touch to my bathroom. But he didnt just stop there! For no extra charge over his previously quoted price he tightened up the fixture in my bathtub that was leaking! I will be calling Mr. Rooter again! They also offer a discount program which I plan on purchasing at some point since I own a rental property. After a one time fee you are entitled to discounts from Mr. Rooter and other affiliated companies. Call these guys they are great!

  • Review 172 (2023-02-25 - Rating: 5)

    We were told our water line was leaking. Mark and Alex thought something wasnt right. They dug next to our shutoff and found the leak was Sennetts responsibility saving us a lot of money. We would highly recommend Mark and Alex.

  • Review 173 (2024-07-23 - Rating: 5)

    Had leaking drain pipe. Needed pipe replaced and also trap installed. Zachary was very knowledgeable and explained everything to me. Very satisfied with his work. Very nice young man. If I ever need any other work, I will request Zachary.👍

  • Review 174 (2021-01-20 - Rating: 4)

    I had a leak coming from my kitchen faucet leaking down to the basement. The technician was professional and came in and diagnosed the problem quickly. The cost was a bit pricey, but they did a good job .l would use and recommend them again.

  • Review 175 (2014-11-21 - Rating: 5)

    We have been dealing with Mr Rooter for years. They have always been the most professional, courteous organization. We have had, on a couple of occasions over the years, had emergencies during holidays and they were always there to help - when nobody else would. Today, I had an unfortunate situation where I inadvertently scheduled a competitor to come as well as Mr. Rooter (I messed up the name when Googling the phone number) and called Mr. Rooter on some advise on what to do because I wanted nobody at our house but Mr Rooter. They took care of the entire situation and went above and beyond to fix what was my mistake. An outstanding organization that we will continue to use and recommend to anyone.

  • Review 176 (2015-02-27 - Rating: 5)

    Our sewer was backed up and another plumber referred us to Mr. Rooter. John Wayne Stewart came and fixed everything in minutes. Definite expertise and great customer service. Very pleased with this company.

  • Review 177 (2023-09-20 - Rating: 5)

    Mr. Rooter is a bit on the pricey side for sure. They get the job done right though, and their employees are very professional and helpful.

  • Review 178 (2023-11-18 - Rating: 5)

    Richard was very courteous, very respectful and knowledgeable about the work that was about to be performed.And the iceing on the cake was that he finished in record time.Job well done…

  • Review 179 (2019-12-10 - Rating: 5)

    I cant say enough about the exceptional service we received from Mr. Rooters after hours call service and the two technicians, Nick St. Croix and John Wayne, that helped us resolve our plumbing nightmare. The after hours customer service rep. was extremely understanding, especially when I called her at 11pm on a Saturday night in a panic, to explain that we had just discovered our sewer line must have been plugged and we had a toilet and deep sink in the basement backing up and over flowing. She empathized with me, and then got right to work getting a technician scheduled to assist us. Both Nick and John Wayne were beyond courteous and extremely knowledgeable. They explained the causes of our plumbing issue, and how they were going to resolve it...in detail. They were patient, answering any questions we had with ease, and truly putting our minds at ease. We sincerely appreciate all of their efforts.

  • Review 180 (2015-02-19 - Rating: 5)

    John Wayne Stewart and his crew did a great job diagnosing my sewer problem as a bad trap outside on my main sewer line. Mark and Darryl came a few days later to dig up and replace my trap and install a new clean out. Very professional and thorough. Highly recommend Mr Rooter for any plumbing job.

  • Review 181 (2017-07-19 - Rating: 5)

    We had an emergency, and Mr Rooter was available 24/7. The plumber that came out was courteous, knowledgeable, and a very hard worker. The project was expensive, but I was pleased with the results

  • Review 182 (2013-10-20 - Rating: 5)

    John Wayne, Mark and Nick(who did the dig and repair) are genuinely nice people and very knowledgeable in their field. Things were explained carefully to me and my new sewer line was completed expertly and quickly with little inconvenience and interruption to me. These guys are good!

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