Potter Heating & Air Conditioning-Perrone Plumbing

Located in Syracuse, New York

Address: 4004 New Ct Ave, Syracuse, NY 13206, United States

Phone: +1 315-472-3557

Rating: 3.9

Services

Identifies as women-owned
Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-27 - Rating: 5)
In late October after turning on my furnace it stopped working. As I have done for the past 29 years, I contacted Potter heating who came out to service it. They got it working but it stopped later that same day. Upon calling the on-call service, Tim was very concerned asking if I have another source of heat to keep warm. He even offered to come out at 10PM that night to look it over! And he lived in Oswego! There are no small children in my house so I said I would be fine for the night. He even put me on the schedule for first thing the next morning! So, the repair was completed the next day with a part that came from a heating vendor. Okay so all set. Nope. This week I got mail from Potter heating and opened it to find a check. I sent an email to their office rep Frank who advised that they had overcharged me for the vendor part! Now that is customer service! And I know why Ive used them not only for heating but plumbing services as well for 29 years! I highly recommend this company to anyone who is looking for service!

Review 2 (2024-09-25 - Rating: 5)
Had a clogged drain unexpectedly on a busy day. Nick and John were on site within 30 minutes. They wasted no time taking care of the problem. They were friendly and professional working efficiently and quickly. Very pleased and recommend them highly.

Review 3 (2024-10-03 - Rating: 5)
I just had my furnace tuned up with Potter Heating and AC. Tim was professional, knowledgeable and answered all my question. I will always use Potter for my Heating and AC needs

Review 4 (2024-06-22 - Rating: 5)
Had A/C stop working during this week of record high temps. Called mid-afternoon and Tim came next day. Found the issue was faulty fan motor. Got one the following day and got me cooling in short order. As for cost, extremely reasonable. Ten stars are not enough!

Review 5 (2022-09-22 - Rating: 5)
Had the pleasure of using this company when our furnace kept dying out. The supervisor even came out on a Saturday away from his family obligations to help assist and we were without heat in the middle of the winter. Then fast forward and our water heater wasn’t doing much. Again same supervisor came out and assessed the situation. Told us everything we needed to know. Sat there and explained things, broke it all down so we could understand. Even showed us a few tricks to get things moving along in the future. Service was fast, reliable , and very affordable ! Would 100 out of 10 recommend this company!!

Review 6 (2014-11-26 - Rating: 5)
I contacted Potter Heating to schedule a boiler cleaning and possible part replacement service call and was pleasantly surprised to be offered an appointment in only 2 days. I decided to schedule the appointment for the next week due to my schedule but other companies were 2 or 3 weeks out.The day of the appointment the technician had an emergency call before our appointment so he was delayed by about 45 minutes. I did have to call to find out where he was but was provided an explanation and estimate on when he should arrive which was accurate.Chris, the technician, was very helpful throughout the cleaning and inspection. He answered all of my many questions on our new to us home heating system and ensured I knew how to monitor it in the future. The burners were cleaned and he addressed my few points of possible concern. No pushy sales or service plans just a great experience. Thank you Potter Heating and Chris.

Review 7 (2023-09-26 - Rating: 5)
Around 7:00 pm yesterday I found a water leakage on a pipe in the laundry room. Called Potter HVAC & Plumbing and 45 minutes later, Gunner showed up. He replaced a rusty copper pipe in an hour.The whole experience is almost a joy, though I wouldnt pray for another water leak.

Review 8 (2023-01-13 - Rating: 5)
Boiler went down so we had no hot water, heat, etc. They were extremely responsive and had someone to the house within an hour. The technician was very knowledgeable and had us up and running within a half hour. Highly recommend! Eric

Review 9 (2017-12-12 - Rating: 5)
No heat after a snow storm is never convenient, our inducer motor on furnace died during the night and we woke up to a cold house! I called first thing in the morning when their office opened at 7 am, they got someone out to the house to look at it by 9 am and it was fixed by 10! Even with the tech having to go out to get the replacement part. Id call that excellent service. The price we very reasonable, I would not hesitate to call them again if needed or refer them to someone else. Great job!

Review 10 (2024-03-12 - Rating: 5)
Called this morning about a plumbing issue and they sent someone out within the hour. He was professional, efficient, and very helpful! Highly recommend.

Review 11 (2017-02-11 - Rating: 5)
I returned home from work on a Friday night to find my furnace broken down, of course after having had a sizable snowstorm the night before and very frigid temperatures outside. I called Potter Perrone and the on-call technician, Kevin, called me back very promptly and was at my house probably within an hour. He identified the problem as a seized inducer motor. Being late on a Friday night, none of the parts suppliers were open to provide the new motor, although he did make several calls to attempt to locate a part that evening. He assured me that the part would be available in the morning and that he would be back after picking up it up. Saturday morning after picking up the part, my furnace was back up and running again with 15 minutes of arrival. I am very pleased with my overall experience. The technician was polite and got the job done in a very timely manner and at a reasonable rate, especially for an after hours call.

Review 12 (2017-03-05 - Rating: 5)
Earl was very helpful and efficient! I had been waiting for over two hours from a call through a different company and decided to try something else.. Our house was down to 52 degrees. He was very understanding and made it a priority to immediately go to my house to see what the problem was with my furnace. He fixed it in a timely manner and the heat is running properly now!

Review 13 (2020-06-23 - Rating: 5)
To the person who answered the phone this morning, June 23, at 8:00. You recommended Crane Company to “snake” out my Mother’s sewer in Syracuse. Kris, the tech, was amazing. He was at her home in approximately 1 hour. He was highly professional and got the job done! Thanks Potter Heating and Plumbing for recommending such a great company, you certainly helped us out, when no one else would even return my calls.

Review 14 (2014-06-20 - Rating: 5)
I had another company come check my air conditioner before the summer and they did not solve the issue. So instead of dealing with them again I went to Potter Heating and Air Conditioning. I asked the repairman to check what the other company had said they fixed and he was able to tell me what the issue was and the solution. He was able to fix the problem quickly with not much work. It was wonderful. I would work with them again because of the honesty and hard work they put into my unit.

Review 15 (2021-01-08 - Rating: 5)
Install new Main Line ValveSimple huh?, not as expected. Matt, the plumber was awesome, but the city employees could have been better. The most difficult part of this were the incompetent city employees who were extremely late, and had no clue where the valve-curve box for my home is located.UPDATE: January, 2021I had 2 indoor hose bibbs to replace, Potter showed up on time to estimate which parts will be needed. They replaced both bibbs with brass 1/4 turn (ball) hose bibbs, and the cost was very reasonable.

Review 16 (2022-09-22 - Rating: 5)
There’s nothing worse than losing AC on a hot summer day, potter responded very fast! Within the day it was back up and running and I was done sweating! Great customer service, smart and all around nice people!! 10/10 would recommend!

Review 17 (2018-05-08 - Rating: 5)
I recently had work done by Potter Heating &air conditioning - Perrone Plumbing. My sink was cloged and i could not get it uncloged it myself. They came the next day after i had called. The plumber was efficient, courteous and fast. He did a great job. I have had several jobs done by this company from electrical to heating and plumbing and have never been disappointed,

Review 18 (2021-10-22 - Rating: 5)
Called Perrone to have a potential leak checked behind the bathroom wall; Mark was very professional and thorough in checking it out for me. He even checked a couple of other things Id noticed around the house, and answered a few questions I had.It ended up not being a plumbing issue so no repair was involved

Review 19 (2024-08-29 - Rating: 5)
Nick and Shawn did a great job and were very knowledgeable.

Review 20 (2018-07-17 - Rating: 5)
Potter & Perrone Plumbing did an excellent job replacing my defective piping in my basement at a very reasonable price. They did not pad the estimate with additional unneeded work as compared to the other contractors estimate which was 4 times higher.Thank You Jason & Perrone Plumbing

Review 21 (2018-03-01 - Rating: 5)
If you have plumbing needs, do not hesitate to contact this company! Ask for Kristen, who will provide excellent customer service, efficient response time, knowledge about the parts and job you need completed and a sincere willingness to help.

Review 22 (2018-07-05 - Rating: 5)
On the Hottest day..my Central Air went out. Call spoke to Kirsten, and she go me in that day. They were very prompt in coming once I made the call. Ryan was very polite and explained things well. I will be calling to get my furnace service and I will ask for Ryan. Thanks again

Review 23 (2018-06-08 - Rating: 5)
When my hot water tank was leaking all over the cellar, they responded in a friendly, courteous manner and came to thehouse in an hour. they replaced the tank, took out the old one and completed the work in a few hours at a reasonable price. cant ask for anything more.

Review 24 (2018-06-12 - Rating: 4)
They were very prompt in coming once I made the call. Evan was very polite and explained things well. Explained what to say to OCWA in regards to what I had to do to get the main water off. Once that was done it went very smoothly.

Review 25 (2022-02-17 - Rating: 5)
A terrific company, well managed, superb skills, courteous, and knowledgeable staff. Quite affordable as well.I would not think of going anywhere else for my plumbing and HVAC service requirements.

Review 26 (2016-04-13 - Rating: 5)
This was the best possible experience! Jason was thorough with checking for additional leaks and answered all my questions and concerns. Quick and painless. Very reasonable cost. Would definitely call again.

Review 27 (2024-06-11 - Rating: 5)
I am amazed at how the crew got the HUGE condenser up the twenty steps from the street. They did a great job! We are happy customers! Thank you!

Review 28 (2024-10-11 - Rating: 5)
Came on time. Very professional. Problem solved.

Review 29 (2018-03-14 - Rating: 5)
Great company Good rates fast service .....

Review 30 (2019-12-17 - Rating: 4)
Excellent work. A bit pricey. Competent and knowledgeable service personnel. I think if you would like returning customers a discount would nice.

Review 31 (2018-08-24 - Rating: 5)
Wonderful service! Fair rates! Nice gentleman Ryan who fixed my AC just today!

Review 32 (2016-08-28 - Rating: 5)
Called at 8pm on a saturday night. Service tech was at my house in 40 minutes and fixed the problem. Thanks again

Review 33 (2015-09-28 - Rating: 5)
Do business with people who know how to act- Do business with Potter Perrone Heating & Air. Youll be happy you did.

Review 34 (2018-07-09 - Rating: 5)
Experience was very good. I was called ahead of time to let me know when to expect their arrival. Employee wore booties when in the house to protect our hardwoods. He was polite, professional, and informative throughout the process. This was work on a vintage toilet, and although parts had to be special ordered(which we expected), we were kept informed from the ordering, receipt, and the rescheduled visit. They arrived again and very efficiently completed the repair. This is the second time Ive used this company and I plan on utilizing them for years to come.

Review 35 (2023-01-14 - Rating: 5)
We needed a plumber/ HVAC persons and they provided both with our house we just bought. Would recommend highly ‼️

Review 36 (2022-09-21 - Rating: 5)
Potter Perrone answered immediately to an after hours emergency call. The crew that showed up did a through inspection and fixed my backed up plumbing issue in an hour, honest and reasonably priced I won’t go anywhere else for any of my heating cooling or plumbing needs again!

Review 37 (2020-09-08 - Rating: 5)
We needed to have Merv 13 filters installed in our AC unit for our boutique fitness studio. From the first phone call we had to all the follow up and to everyone I spoke to in the company - everyone was so professional, positive and kind! One of the best experiences I have ever had with service to our studio! Highly recommend!!

Review 38 (2019-11-08 - Rating: 5)
I came home to a 50 degree home on 32 degree day. Our boiler would not kick on. I called Potter Heating & Air. Within an hour Ryan was at our house. He got boiler running and informed me that we should do a little preventative maintenance on the unit. Quick, friendly, and informative technician. Just what we could hope for in a time of need.

Review 39 (2017-01-28 - Rating: 5)
We have used Potter Heating for many years at our own home and at all the rental properties we managed. Their prices were always fair and their service was consistently exceptional. I would advise all homeowners to look no further than Potter-Perrone for their plumbing and heating needs.