Appliance Parts Warehouse USA, Inc.

Located in Syracuse, New York

Address: 386 Grant Blvd, Shop City Plaza, Syracuse, NY 13206

Phone: +1 315-437-1024

Rating: 4.7

Services

In-store pick-up
In-store shopping
Wheelchair-accessible car park
Wheelchair-accessible entrance
Quick visit
Cheques
Credit cards
Debit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-25 - Rating: 5)
Dennis went above and beyond in helping me solve an oven ignition issue. He ran out of the exact match replacement and found a solution that finally fixed the problem! Really friendly and helpful service. Thank you!

Review 2 (2024-04-22 - Rating: 5)
Customer service was top notch from the woman who helped me select the correct pump part for our Samsung washer. She was very kind, professional, and an expert in the appliance field. We will be a returning customer for sure, and everything is running great

Review 3 (2024-07-30 - Rating: 5)
Appliance Parts Warehouse USA in Syracuse has been critical in keeping my washer/dryer and dishwasher all functioning for a few years now. Seems like whenever I call they have the part in stock or are quick to offer to get if they don’t. In the Syracuse area it’s nice to have somewhere to get appliance parts for those of us DIYers and businesses alike. I know it’s easy to “go online” to get what you need but whenever possible I prefer to keep my money local. Always a pleasure on the phone and in person!

Review 4 (2024-05-16 - Rating: 5)
Walter was a great help! Extremely knowledgeable and thorough. A great resource for DIY rookies and pros alike.

Review 5 (2024-10-09 - Rating: 5)
Very happy they had the heating element I needed in stock and the service was great. Will definitely be returning.

Review 6 (2024-06-01 - Rating: 5)
Walter walked every step with me to help me find the part I needed, even giving me diagrams of my setup to help show the order putting my washer back together, dont sleep on the woman also, sorry I didnt get her name but she is just as knowledgeable as Walter and will get you situated. Great parts, Outstanding customer service, Best place for quality parts and know how to help you fix whatever you need!

Review 7 (2024-03-06 - Rating: 5)
I have bought parts from here many times from the Camillus store and this store. I have read the reviews and I have always gotten the parts I ordered. The female up front was the nicest person for being in customer service and to tell you the truth I dont mind paying a bit more for buying local and for great customer service. There prices arent even that bad, maybe a couple dollars more than what you would pay from a big store like Amazon, etc.

Review 8 (2024-03-22 - Rating: 5)
The gentleman at the counter was extremely helpful and knowledgeable. He recommended the correct part and even printed a parts list for me. I would definitely recommend this store and will be a repeat customer in the future.

Review 9 (2024-03-21 - Rating: 5)
It was a relief to have the replacement part I needed available today instead of having to wait 4 days to have it shipped. Walter was very helpful, and informative. I’ll be checking here first next time for any parts and maintenance my home needs.

Review 10 (2024-06-01 - Rating: 5)
Amazing service and very nice people! We called to make sure they had the part available and they were very helpful!!! Highly recommend!

Review 11 (2024-02-02 - Rating: 5)
So grateful for this local appliance parts store! I have repaired our dishwashers, washing machines, air conditioner, and most recently our 27 year old gas dryer, thanks to the availability of parts locally. Yes, you can also order parts online, but I think it’s better to deal locally when you can. If there’s ever a problem, you know where to go.

Review 12 (2024-02-29 - Rating: 5)
Oh My Goodness was Walter ever super nice to this older lady...he told me where and how to get the model # and Id probably need [flashlight ,magnifying glass and I said plus a grandson all of which was needed to find the model #] I couldnt afford the part but I couldnt have asked to speak to a more kind and helpful gentle man..see we do have good guys out there.

Review 13 (2024-03-30 - Rating: 5)
Amazing service! Found a difficult to replace dishwasher inlet valve without even knowing the model number- and they had it in stock. Highly recommended.

Review 14 (2024-01-31 - Rating: 5)
Needed a part for my washer. Jamie was very helpful, found the part and had itr in stock, plus saved me money. It was cheaper than online.. Great people to deal with.

Review 15 (2024-08-31 - Rating: 5)
Walter was a great help and knew immediately how to find what I was looking for!

Review 16 (2024-03-13 - Rating: 5)
Super helpful and friendly! They always have the part I need. I just got cord for an ancient waffle iron. Fifth place I looked (only because I was out of town).

Review 17 (2024-02-24 - Rating: 5)
I was glad to be able to get a motor capacitor same day here. An easy DIY repair kept my furnace running without having to pay for emergency service. Thanks.

Review 18 (2024-04-27 - Rating: 5)
Very helpful!! Not only did they help me find the right part for my dryer. They also give me some tips on how to replace it.

Review 19 (2024-05-02 - Rating: 5)
I’m new to town and Walter was extremely helpful getting the parts I needed and even offered some great restaurant recommendations for the area!

Review 20 (2024-03-09 - Rating: 5)
Needed a dryer belt, the guys help me get the right size and right fit. Very impressed with the service I got . Awesome place and awesome people.great customer service.

Review 21 (2024-02-02 - Rating: 5)
Always a pleasure getting parts here. Friendly and knowledgeable staff. They always have what I need. Thanks!

Review 22 (2024-03-20 - Rating: 5)
Customer Service is great!! Knowable and happy to help to ensure you have the right part!!

Review 23 (2024-07-01 - Rating: 5)
Very knowledgeable, friendly and quick they know washers for sure.

Review 24 (2019-06-28 - Rating: 5)
I needed an appliance part urgently and called in for availability. Brian helped me out by looking up the diagram so we can figure what the part was called. He took time to find everything for me and at an extremely reasonable price. And it arrived next day. To say that customer service did an amazing job was an understatement. The part he found fixed my issue so I am extremely thankful. Highly recommend calling these guys if you need any parts.

Review 25 (2021-02-10 - Rating: 5)
Have been ingrained for years to search online and order what we need. Spent hours online and phone trying to figure out proper part and order to no avail. Called APW and Tommy was friendly and knowledgeable. Original was not available and double the cost. Tommy found a comparable replacement and assured it would work. So had part same day, (waiting on the counter when I walked in). Oven is fixed. Will now check local before wasting time online.

Review 26 (2024-04-01 - Rating: 5)
Great service and convenience. I have also found prices better than online mail orders

Review 27 (2024-02-10 - Rating: 5)
Friendly service. The part I needed was in stock. Id return in the future if in need of appliace parts.

Review 28 (2024-01-12 - Rating: 5)
So I had an issue with a miscommunication with an employee. I worked with Dennis the manager to effectively solve the issue 100% satisfied!

Review 29 (2024-04-18 - Rating: 4)
Ordered burner knobs for my stove and they came in the next day. In Shop City plaza with plenty of parking

Review 30 (2024-01-31 - Rating: 5)
Phenomenal service....Walter helped me out in a crunch and he was very helpful. Give them a try!!

Review 31 (2022-02-08 - Rating: 5)
Great service. Usually have parts in stock and ready to go. Very helpful staff best place around to get all appliance repair parts. Highly recommended.

Review 32 (2020-02-09 - Rating: 5)
Place was so so helpful told me everything I needed to know and had all the parts! And they were open on Sunday!! Had to replace drums on my dryer and just by helping me saved me hundreds! Highly recommend

Review 33 (2017-03-13 - Rating: 5)
Went in today. They had exactly what I needed. Knew how to answer all my questions. Printed diagrams for reference and didnt try to sell me thing I didnt need. Hope I dont have to go back but if I do I will go here first.

Review 34 (2021-01-30 - Rating: 5)
Extremely helpful and knowledgeable woman helped me. I didn’t have the information I needed but she figured it out. Told me to call when I got home to confirm I had the right part. Very friendly.

Review 35 (2022-03-25 - Rating: 5)
Very pleasant ,helpful . My new go to repair parts place. 5 dollar part saved me from a 300 charge from Sears. Thank you Thankyou. Sue O

Review 36 (2020-09-21 - Rating: 5)
I was looking for a part to fix my refrigerator. It turns out it doesnt exist but the gentleman there took the time to research the issue and contacted the manufacturer to be able to tell me that. I couldnt have asked for better service. At least now I know. Ill go there again any time I need an appliance part or advice. And I wont buy that brand again.

Review 37 (2024-02-02 - Rating: 5)
Always have the parts that I need in stock. Never have a problem

Review 38 (2024-05-04 - Rating: 5)
Hi my name is Darlene Keys and I just wanted to tell about my experience at Appliance Parts Warehouse USA. I had already checked other stores like Lowe’ s and Home Depot. I needed an exit hose with an extension for my Maytag washer and I did not have a model number, just the old hose which had been cut.. they took the time to research and found the exact hose and extension. They were very kind, pleasant and courteous. I would definitely recommend this establishments.

Review 39 (2024-06-21 - Rating: 5)
Very knowledgeable, had just what I needed. Im definitely coming here next time I need to repair an appliance.

Review 40 (2024-03-27 - Rating: 5)
Fabulous service and very an experienced salesperson! A pleasure to do business with!!!!!

Review 41 (2024-05-28 - Rating: 5)
I was helped excellently and efficiently, and the price was fair.

Review 42 (2024-02-09 - Rating: 5)
Great place for appliance parts. Great service and very knowledgeable people.

Review 43 (2023-02-12 - Rating: 4)
The lady in there is kind of abrasive at times. They always have the part I need and its your typical mom n pops business.

Review 44 (2024-02-16 - Rating: 5)
Always have the right parts and are very fair with pricing!

Review 45 (2024-02-24 - Rating: 5)
My fridge/freezer stopped cooling & freezing one day. It was just making subtle routine clicks in the back every 10-15 seconds or so, but couldnt stay on. The problem appeared to be due to the start-relay going bad.The only start-relay replacement part match was on Amazon. It was close, but did not end up fitting. Applliance Parts Warehouse had the exact match for $94, but also recommended a universal 3 n 1 replacement part instead for just $30. After reading the basic instructions and watching a couple quick YouTube videos the part installed within a few minutes, with no other past experience.Thanks so much Appliance Parts Warehouse USA, Inc. for not only having the correct parts, but also experience to provide the best solution! Thanks for serving our area, and for being available when needed - especially on a Saturday!!

Review 46 (2024-05-24 - Rating: 5)
My in-laws refrigerator freezer was not working. The freezer was very cold, but the refrigerator was hot.Called them with this problem and they thought it was the Defrost thermostat In the freezer as the condenser was all kicked up with iceAfter removing all the ice we installed the thermostat and I was very Happy with the result and their advice

Review 47 (2024-02-17 - Rating: 5)
Needed a dryer heating element. They had one in stock for a great price. Drove 140 miles round trip. Friendly service. They even tested my old element to confirm it was bad. Dryer back up and running properly!

Review 48 (2024-03-30 - Rating: 5)
I go here for all my parts. Walter and Jamie are always helpful and pleasant to work with. They supply the correct oem parts the first time around with the revised and updated part numbers. Couldn’t ask for more as a customer.

Review 49 (2021-04-16 - Rating: 5)
Outstanding customer service, willing to spend the time to ensure you have thr correct part!

Review 50 (2021-01-19 - Rating: 5)
Spoke with Tommy help me with my washer and dryer also help me fix the stove a bout a month ago everything’s been great so far thank you

Review 51 (2024-01-28 - Rating: 5)
Highly recommended! Just picked up a new filter for my fridge this weekend.. Been to this store many times over the past 10 years, staff has always been helpful and kind, and gotten me the correct parts.

Review 52 (2024-03-20 - Rating: 5)
Helpful, courteous and knowledgeable. Highly recommend

Review 53 (2024-05-22 - Rating: 5)
Helpful and efficient. Had the part in stock. Thank you!

Review 54 (2020-09-16 - Rating: 5)
Great staff, very helpful, knowledgeable, and pleasant. Rarely do they not have what I need in stock.

Review 55 (2024-03-20 - Rating: 5)
Lady at the counter was very helpful and knowledgeable.

Review 56 (2024-02-01 - Rating: 5)
They were very helpful as always.

Review 57 (2024-02-16 - Rating: 5)
Bring my parts to have test and got replace the part I need

Review 58 (2019-01-05 - Rating: 5)
Very quick and convenient! Didnt know this place was here till I googled it but so glad I found it!

Review 59 (2020-09-11 - Rating: 5)
Very professional and helpful staff both on phone and in person.

Review 60 (2024-04-04 - Rating: 5)
Great help Walt was amazing

Review 61 (2021-02-23 - Rating: 5)
Was able to answer all my questions. Had all the produxt knowledge

Review 62 (2024-07-17 - Rating: 5)
Very helpful!

Review 63 (2024-02-07 - Rating: 5)
Fast service! Great!!👍

Review 64 (2019-03-22 - Rating: 5)
So much help and support set me up!

Review 65 (2020-08-22 - Rating: 5)
Great service, and Dennis was very knowledgeable.

Review 66 (2016-01-18 - Rating: 5)
Knowledgeable staff, has what you need- saved me hundreds

Review 67 (2020-11-16 - Rating: 5)
Excelkent service and advice !!!!! My new go to store for appliance parts!

Review 68 (2018-03-22 - Rating: 5)
My dryer broke and I needed a heating element, I came to this location and they had it in stock. This place is awesome.