Benjamin Franklin The Punctual Plumber

Located in Scottsdale, Arizona

Address: 7440 E Karen Dr # 500, Scottsdale, AZ 85260, United States

Phone: +1 602-282-5007

Rating: 4.9

Services

Online estimates
On-site services
Language assistance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-14 - Rating: 5)
Eddie came to provide a quote on work I needed done around my house and was able to do same day service. He was extremely friendly, professional, and checked in with me as he completed each project. He was also a huge hit with my curious and friendly cat!He replaced my garbage disposal, installed a new sink, and installed new fixtures for sinks and showers.Thank you Eddie!

Review 2 (2024-09-09 - Rating: 5)
Thank you Benjamin Franklin had a bit of a heart attack in the morning when I woke up for work and found my water heater was cracked and leaking. I called Franklin and was set up very professionally with a rapid appointment exceeding my expectations. Brad was dispatched and assessed the situation at no point was he pushy despite wanting to give me the best option possible. I was surprised to find out that everything he needed to repair my water heater he had on hand and was able to complete a full replacement arrival-to-departure in under 4 hours! He also assisted in identifying a potential fire hazard and was quick to recommend a solution that fixed the issue. Thank you Brad for your candor and professionalism you are an asset to your company. The new heater looks fantastic by the way.

Review 3 (2024-12-26 - Rating: 5)
Brad was amazing! He was very personable and went above and beyond to try and fix the issue. When things were more complicated than initially expected, he laid out all of my options so I could make the best decision possible. I highly recommend Brad!

Review 4 (2024-12-20 - Rating: 5)
Absolutely wonderful experience! From dispatch to our amazing plumber Brad this experience was a breeze. We were fully educated about our options and there was zero pressure to purchase one option over the other. Brad was very personable and easy going. I’ve found my plumber for future projects! Thanks Brad.

Review 5 (2024-12-23 - Rating: 5)
From the moment we met Brad, we knew we were in great hands. His warm demeanor and genuine enthusiasm immediately put us at ease. He took the time to truly understand our needs and went above and beyond to make sure every detail was perfect. Brads professionalism, combined with his personal touch, made the entire experience exceptional. It’s rare to meet someone who cares as much as he does. Thank you, Brad, for going the extra mile—we couldn’t have asked for better service!Mr and Mrs Velez

Review 6 (2024-12-27 - Rating: 5)
Jake, Cisco and Will are very responsible and hard working young men. Very professional and knowledgeable in everything Plumbing and beyond. They are respectful and kind young men. They work together like a fine oiled machine. I now consider them part of my family. They did a fantastic job in the re-pipe of my entire house and they did itin 2 days, amazing!!!

Review 7 (2024-08-25 - Rating: 5)
We were having problems with are water softener not getting power, and no hot water in our home on a Saturday. Benjamin Franklin sent out Brad k we couldn’t of been happier with his service. He was very professional and knowledgeable in his trade. He ran diagnostics of our system and informed us he thought it was a electrical issue. In no time Brad k had a electrician come out from his sister company and fix the problem. We had our tankless water heater up and running again. We talk with Brad much more in detail and he educated us on water softener not trying to upsell us on anything and the benefits of it. Are house was already set up for the system through our builder after careful thought we pulled the trigger and couldn’t be more happy. We are extremely satisfied and thank Brad for doing everything to get our issues fix today not scheduled a appointment.

Review 8 (2024-12-28 - Rating: 5)
Brad came out the day after Christmas when our toilets stopped flushing and worked to identify the problem. After discovering roots blocking most of the pipe going to the street he setup a time the following my morning to get it fixed. He spent several hours digging up and replacing the problem pipe and assured us the company stands behind their work and gives a 10 year warranty on this replacement. It wasn’t the best timing and cost a decent amount of money but we got our plumbing fixed and can rest easy knowing they will stand behind their work.

Review 9 (2024-12-21 - Rating: 5)
Had the best experience in all the years we’ve been using Benjamin Franklin! Our technician Brad was prompt, courteous, extremely polite, and very helpful, and this was at the end of an extremely long day for him. he was willing to answer any questions I had and gave very helpful advice about possible issues in the future, and was knowledgeable about parts and underlying issues to our problem. I would highly recommend Brad K and Benjamin Franklin plumbing. It’s my hope that Branjamin Franklin values this employee because he honestly goes above and beyond of what’s required of him……Thank you Brad

Review 10 (2024-11-15 - Rating: 5)
Eddie and the Benjamin Franklin team were amazing! They totally replaced my sewer line under my home which is a very messy and invasive process. However, they did exactly what they said they were going to do in the exact timeframe they said it would take. They were very friendly and always willing to explain to me every step. They were punctual every day and always cleaned up after themselves. I would highly recommend Eddie and his team!

Review 11 (2024-10-09 - Rating: 5)
Thank You Thank you!!AWESOME INSTALL!!!AWESOME SERVICE!!!Jared, Will... AND Jack!You Men are INCREDIBLY EFFICIENT, INCREDIBLY PROFESSIONAL, INCREDIBLY POLITE AND KNOWLEDGEABLE w/your products!BEN FRANKLIN for ALL YOUR PLUMBING NEEDS😊👍The McWethy family... and KOKO🐶Litchfield Park AZ

Review 12 (2024-12-06 - Rating: 5)
Loved our service by Eddie! He did a great job with communicating and got the job done promptly. We chose Benjamin Franklin because my brother in law uses them for all their home needs and they surely lived up to his kudos!! Thank you, Eddie!!

Review 13 (2024-12-31 - Rating: 5)
Jack was great. He came over promptly, reviewed the issue, asked the right questions to narrow down the problem, corrected what was wrong, and made suggestions going forward. Our first time using Benjamin Franklin, and we were very pleased. Thank you Jack!

Review 14 (2024-09-06 - Rating: 5)
Eddie and his apprentice Will helped with some plumbing issues in our basement. From the moment they arrived, they were both very friendly and approachable, making the whole experience much less daunting.Eddie took the time to explain what the issues were and the steps he was taking to resolve them. Will, his apprentice, was equally impressive. You could see him soaking up knowledge and skills from Eddie, and he was eager to help and learn.They arrived on time and got right to work. They didn’t just fix the immediate plumbing issues; they made sure everything was in proper order and cleaned up after. Really appreciate y’all, thanks so much!

Review 15 (2024-11-21 - Rating: 5)
Chandler was very polite and explained everything he was going to do and when finished, had cleaned everything up. He explained the new equipment that he installed and took the old water heater for us.Benjamin Franklin Plumbing was helpful from the time I contacted Customer Service, to when Jack and Tristen came out and explained what was wrong with the old one and the option of buying a new one. Their knowledge and professionalism of all the service men I met made me feel confident with the new water heater and the timeliness of getting it all done in one day!

Review 16 (2024-10-26 - Rating: 5)
I cannot say enough about the quality of work and the professionalism from Benjamin Franklin plumbing.Anna was super friendly when I called and got everything all dialed in. Brad was the man. He was efficient, not pushy, and fixed everything we needed. These people are truly in the plumbing business to get their customers everything they need and back running smoothly. 5 star treatment from Ben Franklin.

Review 17 (2024-12-06 - Rating: 5)
I have lucky in two ways. First, in 72 years I have never needed a plumber, until today. Second, I called Benjamin Franklin Plumbing to help me get my line open and flowing . Technician Brad took care of my problem quickly. Brad is so friendly and professional. I will definitely rely on Ben Franklin in the future and I want Brad to be the problem fixer. Give them a call when you need a plumber.

Review 18 (2024-11-11 - Rating: 5)
Brad K from Benjamin Franklin went over and above my expectations! From his wonderful friendly attitude to really caring about what he was doing. I felt that I had a friend walking me through the service with such care & professionalism. Great experience!!

Review 19 (2024-08-03 - Rating: 5)
I recently had Brad come over to disconnect my washer and dryer, and I was thoroughly impressed with his service. He arrived right on time, which I greatly appreciate. Brad was completely transparent about the pricing before starting the work, ensuring there were no surprises. Additionally, he went above and beyond by providing some extra services during his visit. Its clear that Brad is not only skilled but also cares about providing top-notch service to his customers. I highly recommend him to anyone needing a reliable and professional plumber!

Review 20 (2024-09-16 - Rating: 5)
Eddie at Ben Franklin Plumbing was awesome to work with!! He was punctual, polite, professional and extremely knowledgeable. Replacing a hot water heater is never much fun, but Eddie made it a pleasant experience overall. Thanks for being such a good guy Eddie!! 👊

Review 21 (2024-09-23 - Rating: 5)
Really great experience with Eddie and Will! Super personal and down to earth people. We called the company Saturday for our garbage disposal burning out and they were able to be out Monday morning. Highly recommend the company to anyone needing their services!

Review 22 (2024-10-02 - Rating: 5)
We recently had the pleasure meeting Eddie, Cisco, Will, Chandler and crew. They completed a 4 day job in only 3 days. replacing our cast iron pipes. They also installed a water filtration system. They were amazing and did an outstanding job. They explained step by step what they needed to do. I would highly recommend this crew. They worked great together. Thanks Benjamin Franklin for sending over this fantastic team.

Review 23 (2024-10-05 - Rating: 5)
So thankful we called Ben Franklin Plumbing and even more thankful to have had Brad be assigned our service call. He’s a very friendly and knowledgeable plumber. He came out to for a 6pm appt on a Friday night. He is attentive, helpful, and fixed the leak we had and alerted us to another issue we were unaware of. Highly recommend!

Review 24 (2024-08-16 - Rating: 5)
Brad came out and gave us the most thorough plumbing inspection Ive ever seen. Lots of great recommendations for the upkeep and maintenance of our property. Very friendly and knowledgeable. We will definitely be using them for as long as Brad is one of their techs.Ps: Brads bosses should definitely give that man a bonus. Hes awesome.

Review 25 (2024-08-16 - Rating: 5)
We had our water heater flushed which we do annually. Brad came out and did a great job. He was informative and pointed out other preventive measure to avoid issues in other parts of the house. Highly recommend.

Review 26 (2024-08-18 - Rating: 5)
Our water heater was leaking Saturday night, and Brad at Ben Franklin was here Sunday morning to fix it. He was here all day in the heat and fixed it for us! Brad was super friendly and gave us helpful updates along the way! Can’t recommend enough!

Review 27 (2024-09-28 - Rating: 5)
Brad was great! He was thorough in his explanations and answered all of our questions. And despite working on one of the hottest days of the year, he didnt rush and made sure the job was complete before he left. Thanks, Brad!

Review 28 (2024-11-05 - Rating: 5)
Awesome experience. Upfront about costs and what was needed to fix my tank less water heater. Extremely professional, very clean work and dressed appropriately. Highly recommended!!

Review 29 (2024-07-18 - Rating: 5)
I called Ben Franklin yesterday regarding an issue with my water heater. Ben Franklin was very professional and kind and scheduled an appointment quickly. Jack just came out to the house to inspect. He was fantastic…very knowledgeable! He provided us with various options for both tank and tankless water heaters. I really appreciated his honesty, his understanding and kindness. Thank you Jack!

Review 30 (2024-10-08 - Rating: 5)
Amazing! Brad and Jesus took care of my tank less water heater. Who knew it needed to be serviced each year? Well I will be using them again each year to maintain it. Thank you guys for taking care of this for me and being awesome!

Review 31 (2024-08-26 - Rating: 5)
Brad came over to give us a quote on our water softener and was very informative and helpful. No pushy sales and he gave us the information and pricing that we need to make a decision on upgrading our home! Thanks for everything Brad we will see you again soon.

Review 32 (2024-09-16 - Rating: 5)
Cisco Morales is the Best! He is professional, efficient, very detail oriented, and genuinely cares about each and every installation! You can tell they have a high standard at Benjamin Franklin Plumbing! I highly recommend them for any plumbing services or needs!

Review 33 (2024-11-08 - Rating: 5)
Eddie and Will are very professional. I greatly appreciate them being able to come out the next day to fix our issue as well as let us know how our entire plumbing system is doing. We will be calling them back for future services.

Review 34 (2024-07-19 - Rating: 5)
Called on a Thursday afternoon for a gas line connect and hose bib rebuild and a technician was out to the house Friday morning! Brad was friendly and explained my options very clearly. Pricing was upfront and fair. Work quality was excellent and I am happy with the results!

Review 35 (2024-10-04 - Rating: 5)
Brad did a fantastic job! He arrived as scheduled, identified the problem and had it fixed in no time. Highly recommended Benjamin Franklin plumbing for any plumbing related issues.

Review 36 (2024-07-16 - Rating: 5)
Just had a great experience with Benjamin Franklin plumbing. They replaced my water heater among other services and really helped us on pricing. Our service tech, Edwin Daryl, was great and professional. Very happy with our service.

Review 37 (2024-07-17 - Rating: 5)
We called Franklin plumbing last minute because we had a clog in our sewer line. They sent Brad out to help us with the situation. Brad was very nice helpful courteous got the problem solved and no time we would highly highly recommend this company to anybody who has any plumbing issues.

Review 38 (2024-08-24 - Rating: 5)
Eddie came by today to help me with my water heater. He was working at another house in my neighborhood and was nice enough to stop by after he finished at their house, even though I wasn’t on his schedule. Definitely appreciate the customer service!

Review 39 (2024-06-25 - Rating: 5)
Brad was absolutely fantastic. Very friendly, professional and knowledgeable. I look forward to having equipment installed for my water system at the right time after the election. You are fortunate to have Brad as your employee. Thank you very much for everything.

Review 40 (2024-10-29 - Rating: 5)
James Estes does a fabulous job, ladt year added an auto hot water for our tankless and this year a streamles flush of the tank. Thank you Benjamin Franklin and James Estes!

Review 41 (2024-12-08 - Rating: 5)
Benjamin Franklin was a great experience. We had Brad come and help us when our very old tankless water heater finally died. They were out the next morning and was able to install a new unit with a very clean installation and fast work. I would Hundred percent recommend Benjamin Franklin and Brad for any plumbing needs. They will definitely be getting a call from me in the future.

Review 42 (2024-06-14 - Rating: 5)
Ben Franklin plumbing is my go-to plumber, for several decades now. This time it was an emergency--washing machine shut off valves broken. They were able to send Brad out that day.He didnt have much space to work in, but he got it done! Then I decided to have my annual RO filter maintenance done at the same time. Brad took care of everything. Very nice, polite, respectful guy. I never have to worry with Ben Franklin Plumbing. They stand by their work 100%.

Review 43 (2024-11-11 - Rating: 5)
Worked with James hands down was the best very knowledgeable helped me with my tankless water heater it was heating at all. 10 stars if I could

Review 44 (2024-08-21 - Rating: 5)
Wow!!! I am so impressed by this company. Chandler really went above and beyond with his work. He is so kind. Such a hardworking man. Beautiful toilet.

Review 45 (2024-07-29 - Rating: 5)
Shout out to James for his hard work, honesty and punctuality. I appreciate that he took the time to go step by step to diagnose the problem with our plumbing. I will definitely recommend Benjamin Franklin Plumbing (and James!) again.

Review 46 (2024-07-24 - Rating: 5)
Brad did exceptionally well and with complete dedication to change all of 6 RO filter. Was also helpful in changing backyard tap.

Review 47 (2024-07-16 - Rating: 5)
Edward installed a water treatment system for us and we loved the system and the service they provided! Our ice cubes are so much more clear and the water tastes amazing.

Review 48 (2024-09-11 - Rating: 5)
Eddie was not only professional and kind but also shared valuable insights that made a real difference. Truly appreciate his expertise and highly recommend him!

Review 49 (2024-07-12 - Rating: 5)
Great job by the team that came out. Brad and Jared are very professional and super knowledgeable about everything. Would 100% recommend to anyone. And everyone

Review 50 (2024-04-03 - Rating: 5)
Brad, the service technician, assigned to flush and descale my tankless water heater did an excellent job. He explained to me what he was doing, why and pointed out a couple of items to watch or potentially replace. No high pressure tactics. Very pleasant and professional. Job well done!

Review 51 (2024-07-18 - Rating: 5)
Brad & Chandler did a great job with my tankless annual checkup and replacing my rubber washing machine hoses with stainless. I am a Ben Franklin member customer

Review 52 (2024-07-07 - Rating: 5)
We had Eddie install a Brita Pro water purification system for our kitchen sink and icemaker/water dispenser for our fridge. Very professional and so nice to have crystal clear ice cubes!

Review 53 (2024-08-20 - Rating: 5)
Eddie arrived promptly and when I was able to go over the history of prior problems associated with the most current slab leak, he promptly capped off the main legs of the manifold under the kitchen island to allow me to perform further investigation of other sections affected by the latest leak source.

Review 54 (2024-04-03 - Rating: 5)
I had two Ben Franklin plumbers, Will and Eddie do a checkup and flush on my water heater bought May, 2019. Very friendly and knowledgeable men. I love how they wear shoe coverings to not bring dirt into the home. Thanks guys and have a great rest of your week.

Review 55 (2024-06-07 - Rating: 5)
Brad did a phenomenal job. Came out same day and accomplished everything we needed in one sitting. Things work great. He was clean, efficient, and very polite.

Review 56 (2024-08-30 - Rating: 5)
Brad is the best in the biz! We needed help and boy did we get it! Anything to do with plumbing call Benjamin Franklin plumbing and ask for Brad!

Review 57 (2024-06-20 - Rating: 5)
Brad came out today and we couldn’t be happier! He was on time, fixed our issues and was extremely professional and personable. I highly recommend and am very satisfied.

Review 58 (2024-03-29 - Rating: 5)
Jack has done such great work for us and taken care of all our plumbing needs with expertise, professionalism, great advice, and with our best interest in mind. We are grateful for his support and for always solving any plumbing issues we have!

Review 59 (2024-06-19 - Rating: 5)
We had an urgent/same day request and Benjamin Franklin sent Brad. Brad arrived within an hour of our call and was knowledgeable, friendly, and located and fixed the source of our problem. We highly recommend Brad and Benjamin Franklin plumbing.

Review 60 (2024-04-03 - Rating: 5)
Benjamin Franklin took care of us from start to finish. When they took my call, they were honest and forthright. When Jack and his teammate showed up, they were friendly and kept us in the loop on everything they did. They discovered we had a tree root clogging our sewer line and explained the repair process in detail. Jack and a crew came out the next day, and took care of everything. Jack even answered every question my 6 year old grandson had about the excavator, the snake camera, tools, gravity, and sewage. All in all, for such a major repair, it was a positive experience.

Review 61 (2024-04-03 - Rating: 5)
Brad and Edwin were out to the house today to replace our waters heater. What a great experience, no pressure, fast, efficient and professional. Will be recommending Benjamin Franklin to anyone who asks.

Review 62 (2024-07-12 - Rating: 5)
Brad and Jared were fantastic. They both were knowledgeable, friendly and efficient. Thanks for your excellent service.

Review 63 (2024-09-13 - Rating: 5)
James was very informative. He took his time and explained everything. Very knowledgeable on what I need to fix and update.

Review 64 (2024-07-03 - Rating: 5)
Brad & Jared are ALL-PRO. Polite, Professional, Timely & a great Skill Set. They represent Benjamin Franklin Plumbing very well. Thank you for helping me out!

Review 65 (2024-08-16 - Rating: 5)
Eddie is the friendliest most knowledgable plumber Ive ever met. So thankful for his help today!

Review 66 (2024-04-01 - Rating: 5)
Cisco was very informative throughout the whole process. You can tell he knows what he is talking about and was willing to answer any questions that my family and I had. I would recommend Benjamin Franklin to anyone who needed a plumbing service. Thank you Cisco!

Review 67 (2024-05-16 - Rating: 5)
The plumber that came to my residence first name Jack was very professional. Quoted me an excellent price and told me the truth about the business. I will plan on using him for as long as I have my residence.

Review 68 (2024-07-22 - Rating: 5)
Had Jared come through, he really was helpful when it came to educating us on our water system and the importance of having clean water! Really appreciate him!

Review 69 (2024-08-10 - Rating: 5)
Chandler and Kyle were amazing. Very friendly and arrived on time and we’re very efficient in the job.

Review 70 (2024-03-28 - Rating: 5)
Brad did a spectacular job. He showed up on time, thoroughly explained what was working & what wasn’t. Then he clearly articulated what the solutions were and knocked the work out quickly & with the highest quality. Well done!

Review 71 (2024-04-18 - Rating: 5)
Chandler and Jeremy from Ben Franklin PlumbingDid a fantastic job today installing my Tankless water heater they are very Professional and respectful. Answered all my questions and concerns about the system. I would definitely recommend both of them and Ben Franklin for your Plumbing needs.

Review 72 (2024-10-04 - Rating: 5)
Brad was amazing! He really earned these 5 stars!

Review 73 (2024-09-10 - Rating: 5)
I was helped by Brad who performed a tankless water heater flush. He was very profesional and informative.

Review 74 (2024-04-26 - Rating: 5)
Jack was very professional and knowledgeable. Took the time to explain issues and educate me on my heating system and plumbing set up. I highly recommend Benjamin Franklin and especially Jack!

Review 75 (2024-09-09 - Rating: 5)
Eddie Rehrmann was very professional very knowledgeable explained everything I need to know how to take care of my plumbing service was amazing

Review 76 (2024-10-24 - Rating: 5)
James is an excellent person to work with and the only one I trust with my plumbing work.

Review 77 (2024-09-19 - Rating: 5)
Brad was punctual and repaired our faucet in short order. Great service

Review 78 (2024-07-29 - Rating: 5)
James was great! He explained what he was doing and gave us multiple options to fix our issue.

Review 79 (2024-08-19 - Rating: 5)
Eddie and will were very professional and put our minds at ease with our plumbing concerns. I would recommend them.

Review 80 (2024-07-28 - Rating: 5)
We have had two different plumbers over and both were great guys. Even our dog loves them.

Review 81 (2024-09-23 - Rating: 5)
Eddie was a great person…he was so helpful with our questions. And they were answered.

Review 82 (2024-07-10 - Rating: 5)
Brad was very helpful diagnosing and assessing my plumbing situation. I would highly recommend calling Benjamin Franklin!

Review 83 (2024-08-21 - Rating: 5)
Brad was just awesome!!Job done well !Definitely will use again!

Review 84 (2024-04-03 - Rating: 5)
Had a water heater leak and called Benjamin Franklin to provide a quote. Jack came over promptly at 4pm to determine the cause of the water leak and provided us with some options to consider. Jack was very professional and there was no sales pressure!!

Review 85 (2024-10-10 - Rating: 5)
Brad was great. Prompt and thorough and explained everything.

Review 86 (2024-11-09 - Rating: 5)
He was fast on the repairs and fair on the cost Will call then back for more work

Review 87 (2024-04-11 - Rating: 5)
Cisco is amazing at his job and this company is the best one in the valley to do work with! Will recommend them to all my friends and family!

Review 88 (2024-09-17 - Rating: 5)
Thanks to Eddie from Benjamin Franklin for his prompt response and professionalism in addressing and resolving our water heater issue today!!

Review 89 (2024-04-11 - Rating: 5)
Jack was great today and we installed a carbon filter! Chandler was very helpful even though he’s still in training!

Review 90 (2024-07-12 - Rating: 5)
Brad and Jared were fantastic showed up on time took care of my problems were great guys

Review 91 (2024-04-03 - Rating: 5)
I have to say Cisco did an amazing Job! He knows what he’s doing! I’m glad I got the help from the right company! Keep on doing a great job Cisco! 👌

Review 92 (2024-09-06 - Rating: 5)
Brad from Benjamin Franklin was incredibly fabulous to work with. What a great guy! He thoroughly presented all of the options we had available to us within our budget. He completed the job with a positive attitude and even cleaned our bathroom floor. Well definitely use this company again and all because of Brad!-Terry and Donna

Review 93 (2024-04-01 - Rating: 5)
Cisco was knowledgeable and professional. Clean job and explained work that had to be done. My niece says hes cute too! .

Review 94 (2024-09-16 - Rating: 5)
Brad was amazing, didn’t give up and fixed my issue. Awesome trustworthy people, highly recommend if you want the job done right. Very knowledgeable. Ask for Brad if you can, but I’m sure all are great. Really good company!

Review 95 (2024-10-11 - Rating: 5)
Jack and Duncan showed up and completed the work in a timely and professional fashion. The quality of the workmanship is very good and I am very happy with the work they did OK thank you so much. No problem for you today. Thank you.

Review 96 (2024-09-14 - Rating: 5)
Brad, Cisco & Will came out same day and did an amazing job! Stopped the leak and re-piped the whole house within a total of 2 days time! They were respectful of our pets, communication was great and they not only cleaned as they go the put everything they moved back where it goes! Highly recommend!

Review 97 (2024-09-01 - Rating: 5)
I had an emergency call at 10:30 pm Friday night leading into labor day weekend. I was given a time that a tech would be out next day (Saturday) morning between 8-10 when I called in the emergency appointment. That worked perfect as I was not given any rough timeframe from other plumbers I called. Water would not shut off in bathroom shower. Needless to say I turned the water off to the entire house Friday night and with two kids we managed through the night and until Jake Morris showed up and resolved the issue within the hour of his arrival next morning!!! Jake called in the morning and we coordinated times for him to arrive. Jake was punctual (pun intended) and friendly and courteous!!! I have never used Benjamin Franklin before but I will be moving forward!!! Thanks again Jake!!!

Review 98 (2024-04-02 - Rating: 5)
Jack was extremely knowledgeable, helpful, and friendly. He’s done work for us before, and it has always been an excellent experience!

Review 99 (2024-08-05 - Rating: 5)
Our Service Technician, James, was incredibly professional and educational. He did an excellent job with swapping our garbage disposal. But he also took the time to educate us about potential future needs in our home.It’s so great to know there are professional technicians, who take pride in their work, who are truly here to help. Huge thank you to James and Benjamin Franklin plumbing services.

Review 100 (2024-10-23 - Rating: 5)
Edwin is a true professional, very polite and thorough. He installed our sink and did an awesome job. Would highly recommend!

Review 101 (2024-10-05 - Rating: 5)
Edwin was very efficient and informative. I learned a lot.

Review 102 (2024-07-15 - Rating: 5)
Timely friendly knowledgeable serviceCan’t say enough about Brad and his assistant!!Thanks for taking care of us!!!

Review 103 (2024-09-10 - Rating: 5)
Very friendly, honest, and timely. Eddie and Will were fantastic! Inspected my home and provided quotes before working on repairs. Satisfied customer who will be back when maintenance is due or when issues arise. Highly recommend.

Review 104 (2024-04-01 - Rating: 5)
Great Company. Solved our issue quickly. Ill be calling these guys again whenever I need. Cisco and Jack really know their stuff

Review 105 (2024-07-30 - Rating: 5)
James was awesome. Such an expert and always helpful.

Review 106 (2024-08-30 - Rating: 5)
Brad did a great job. Quick, efficient!

Review 107 (2024-08-30 - Rating: 4)
Ill start by saying that I have a solid background in plumbing as a journeyman sprinkler fitter (commercial fire protection systems). I had requested a quote to have a water filter and conditioner relocated in the garage. The distance was about 15 of piping. The job was pretty simple, but I was pressed for time and decided to contract this out. Brad quoted an extremely high price for such a basic task, but I agreed and the work was performed the same day. when I asked if he would be present for the work he stated Ill be monitoring it. (this did not happen). The 2 man crew arrived unprepared (I had to provide some tools and materials and labor.....2x4s, level, mounting hardware, I had to modify the filter housing bracket, as they had no way to modify the miss-aligned holes in the bracket they provided). The issues: Water lines were installed against the exhaust pipe for the water heater, filter bowl housing was falling off the wall (had to ask them to come back inside before they left), flex line fitting installed cross-threaded, and broke one of my tools. The craftsmanship for the price was horrible, probably the worst contractor Ive dealt with in quite some time. Honestly I dont want them to come back and fix this, Ill do what I should have done and correct it myself. I definitely do not recommend Ben Franklin Plumbing, overall the price is astronomical and the craftsmanship is horrible.*UPDATE*. *UPDATE*I called the day after the work was completed and stated my disappointment with the final product. The rep I spoke with scheduled the Operations Manager (Daryl) to come out and see for himself what was done. Daryl was about as disappointed as I was and offered to personally re-work the installation himself, I agreed. I must say, fantastic job! A complete turnaround from the original install. Daryl was truly trying to make it right and he succeeded. I can’t say 5 stars because it wasn’t done right the first time, but they do have great customer service when it’s needed.

Review 108 (2024-07-18 - Rating: 5)
James was a great service tech he was honest and did a great job.

Review 109 (2024-08-02 - Rating: 5)
Will and Rod were out today from Ben Franklin Plumbing.Today service was to complete the yearly water heater drain & flush and complete checkup.It was time for the anode to be replaced so they took care of that too.These guys are an excellent representation for Ben Franklin and why weve been using them for everything for years.Keep up the great work.Marty B.

Review 110 (2024-09-13 - Rating: 5)
Eddie was great and helpful. Upfront with the options available to fit my needs. We now have Ben Franklin Plumbing in our contacts numbers list as that who we will always call first.

Review 111 (2024-09-09 - Rating: 5)
Fantastic first experience. Chewy was prompt, efficient, polite, trustworthy, and very helpful in explaining aspects of our plumbing that needed clarification. We have confidence in the company’s care of our home, and we will request Chewy if we need future service.

Review 112 (2024-07-26 - Rating: 5)
We had Brad come out to service our water heater and his customer service was amazing. Super nice and very informative. We spoke to him about a separate issue in our home and he was ready with solutions and partner companies to assist. Glad to have this company service our home.

Review 113 (2024-03-30 - Rating: 5)
Great experience with Brad. Preformed his work in a neat and tidy manner, cleaned up thoroughly.

Review 114 (2024-07-22 - Rating: 5)
Jack and JaredThese two folks came to take a gander at our water heater and knew right away the issue. They were nice and informative about everything. All my questions (even non related to the problem) were answered without hesitation and judgement. Would use them again in a heartbeat.

Review 115 (2024-04-18 - Rating: 5)
Chuy came out and did an amazing job! Very satisfied with his work, definitely would recommend!

Review 116 (2024-10-16 - Rating: 5)
Eddie and Will got our old house back into tip top condition. We’re very happy.

Review 117 (2024-10-17 - Rating: 5)
Excellent , We were very pleased with Brad. He was thorough and not pushy. He found 2 issues we needed to repair and flushed our water heater.

Review 118 (2024-09-11 - Rating: 5)
I’ve had Eddie and Jared out in the last couple months on two separate issues and I must say that they are both very professional very kind very courteous and really good at their jobs.

Review 119 (2024-10-24 - Rating: 5)
Brad was awesome!!!! Super friendly, explained everything and a joy to work with. Two thumbs up!!

Review 120 (2024-08-08 - Rating: 5)
Great work. Brad was helpful and knowledgeable.

Review 121 (2024-04-01 - Rating: 5)
Brad was as usual fantastic. Not his first time here and I will be requesting him in the future.

Review 122 (2024-06-06 - Rating: 5)
Brad did an awesome job! Also you should be proud of him

Review 123 (2024-07-24 - Rating: 5)
I recently moved to Phoenix and was at a total loss of where to start with water filtration. Jack and Jared came by and explained everything we needed to know. They were incredibly patient, kind, and professional. We are very grateful for all they taught us today.

Review 124 (2024-07-17 - Rating: 5)
Brad replaced our 5 Micron Sediment Filter System and (2) Neutralizer Condensate Kits. He was on time, very professional and communicated clearly. Thank you Benjamin Franklin for sending a great technician. Job well done!

Review 125 (2024-08-22 - Rating: 5)
Jack worked quickly and efficiently. And cleaned up the space.

Review 126 (2024-04-02 - Rating: 5)
Jeremy and Chandler were awesome—above and beyond. Choose them for all your plumbing needs.

Review 127 (2024-07-18 - Rating: 5)
James was incredible. Kind, ethical, knowledgeable.

Review 128 (2024-04-02 - Rating: 5)
Cisco came to the rescue and worked swiftly and efficiently. I was very pleased with the end result. 🤩

Review 129 (2024-03-29 - Rating: 5)
Chandler and Jack did an outstanding job …clear and concise description of work being performed and very polite !

Review 130 (2024-08-16 - Rating: 5)
Eddie, he was so helpful and kind. He answered all my questions and check few things which were out of the scope for check as curtesy.

Review 131 (2024-10-07 - Rating: 5)
Brad did a great job on our RO tanks!

Review 132 (2024-07-12 - Rating: 5)
We used Eddie, from Ben Franklin, for replacing a garbage disposal and replacing some shut-off valves under our sinks. He explained to us everything regarding the process and usage of the shut-off valves. There was no hard sell, just information to help us make the decision to replace & also great explanations of how things will work! I would highly recommend Eddie & Ben Franklin plumbing!

Review 133 (2024-08-16 - Rating: 5)
Eddie was great! He was very friendly and knowledgeable.

Review 134 (2024-07-01 - Rating: 5)
We just had James Estes come do our annual tankless water heater service. He also conducted a plumbing inspection across the house. His service and thorough approach was outstanding, and attention to detail remarkable. We will definitely ask for James for our next service.

Review 135 (2024-06-06 - Rating: 5)
Eddie R was terrific and Benjamin Franklin is lucky to have him aboard.

Review 136 (2024-04-01 - Rating: 5)
Cisco was very knowledgeable and I am very pleased with his work.

Review 137 (2024-04-08 - Rating: 5)
Jack, Cisco, and Chandler are my new heroes!! Great working with them!

Review 138 (2024-07-31 - Rating: 5)
Jake did a great job! Wonderful personality.

Review 139 (2024-08-22 - Rating: 5)
Jack did a great job. Fast!

Review 140 (2024-04-22 - Rating: 5)
Jack just saved the day! Had a small flood under the sink and replaced our disposal in a flash. Thanks

Review 141 (2024-04-08 - Rating: 5)
Jack did a great job! Very friendly and helpful.

Review 142 (2024-08-28 - Rating: 5)
Brad provided excellent service!

Review 143 (2024-04-18 - Rating: 5)
Jack and Chandler were great to work with and gave me multiple options.

Review 144 (2024-03-30 - Rating: 5)
Jack is great at what he does. Love working with this company!

Review 145 (2024-06-19 - Rating: 5)
James Estes was extremely professional and knowledgeable. I would highly recommend Benjamin Franklin Plumbing based on my experience with James alone.

Review 146 (2024-06-11 - Rating: 5)
Recent experience with Brad was outstanding. The efficiency and professionalism displayed by Brad ensured that my issues was resolved quickly and to our satisfaction . Keep up the great work

Review 147 (2024-05-05 - Rating: 5)
Chuy from Benjamin Franklin does excellent work and is very knowledgeable, 10/10!

Review 148 (2024-11-15 - Rating: 5)
Best service ! Eddie and Will

Review 149 (2024-03-30 - Rating: 5)
Excellent company and I highly recommend Jack, great prices and respectful people.

Review 150 (2024-08-16 - Rating: 5)
Came early, fast, efficient, friendly!

Review 151 (2024-03-31 - Rating: 5)
Brad is an amazing plumber and the passion he has got is out of this world. Any job he’s called on he’s there on time and ready to go. Not only is this his job this is his career, his passion. Brad puts his heart into plumbing and his everything into Ben Franklin! You need some plumbing done? Reach out to Ben Frank! They’ll get the job done! Especially Brad!

Review 152 (2024-08-20 - Rating: 4)
Detailed information about all system functionality.

Review 153 (2024-06-21 - Rating: 5)
Brad was exceptional and did the job quickly and efficiently!

Review 154 (2024-04-03 - Rating: 5)
A young man by the name of Cisco arrived promptly and took care of the issue we were having he was very nice answering all my questions, he was clean and left the area clean I would recommend Ben Franklin to friends

Review 155 (2024-04-03 - Rating: 5)
Looking for a job well done by a knowledgeable & reliable plumber? Definitely ask for Cisco!

Review 156 (2024-04-01 - Rating: 5)
Cisco and Jack are the best!! They quickly identified the problem and solved my family’s plumbing issue. I highly recommend Benjamin Franklin Plumbing.

Review 157 (2024-07-24 - Rating: 5)
Another satisfied customer Elaine Apostle

Review 158 (2024-08-18 - Rating: 5)
Appreciate everything very thankful.

Review 159 (2024-04-16 - Rating: 5)
Had an issue with our vent in our bathroom, multiple plumbers out to try and fix it. Jack and Chandler identified and fixed it quick!

Review 160 (2024-03-28 - Rating: 5)
James Estes was great! Professional, kind and thorough.

Review 161 (2024-06-17 - Rating: 5)
Eric and jared were great

Review 162 (2024-04-12 - Rating: 5)
Technician Brad, was professional, knowledgeable, punctual, and honest!

Review 163 (2024-04-01 - Rating: 5)
Cisco came to the rescue!!! Super professionally and this company is amazing at what they do!

Review 164 (2024-04-01 - Rating: 5)
This is a great company !!! Cisco was the best

Review 165 (2024-04-01 - Rating: 5)
Cisco was very professional and this company is amazing at what they do!

Review 166 (2024-05-22 - Rating: 5)
These guys are great!Hallam😉

Review 167 (2024-08-05 - Rating: 5)
Very personable and thorough..

Review 168 (2024-04-26 - Rating: 5)
Jack was very informative, passionate, and informative!

Review 169 (2024-04-03 - Rating: 5)
Cisco is very knowledgeable and professional!!!!

Review 170 (2024-03-26 - Rating: 5)
Quality of work and customer service was outstanding.

Review 171 (2024-08-11 - Rating: 5)
Great service!

Review 172 (2024-04-16 - Rating: 5)
Jack was a great help!

Review 173 (2024-04-22 - Rating: 5)
Great service by Jack!!

Review 174 (2024-04-01 - Rating: 5)
Jack is very helpful

Review 175 (2025-01-11 - Rating: 5)
Brad and Will were awesome. They both took the time to solve my issue and did so expertly.

Review 176 (2025-01-10 - Rating: 5)
We had a clean water emergency in our house yesterday and Chandler came out and replaced all the stuff that was going bad including our hot water heaters. Everything is working perfectly now and were grateful for him coming out as quickly as he did. He will be our plumber from now on. 😊