Roto-Rooter Plumbing & Water Cleanup

Located in Saint paul, Minnesota

Address: 1821 University Ave W #317, St Paul, MN 55104, United States

Phone: +1 651-236-6197

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-26 - Rating: 5)
It was easy to schedule online and Roto-Rooter did a great job of communicating when they would be there. The technicians I worked with were knowledgeable, professional, and efficient. Having drains backup is stressful, but they took care of the issue! Yes, I would recommend them!

Review 2 (2024-11-30 - Rating: 5)
We came home from Thanksgiving dinner and found out that our water heater was leaking and the furnace room was semi flooded. The next morning I called 5 places to get estimates. We had no idea what it would cost. The last one we had put in was 25 years ago. 😳😂. Yes we know we were lucky. I found out that companies charge $100.00 to dx the problem. Even though we already knew what the problem was. We were waiting to hear back from companies and decided to look up Yelp and Google reviews. To my surprise 4 of them had under 2 star reviews. We also found out that some companies charge up to $500.00 an hour. YIKES. We called Roto Rooter because they had a 4.8 star review. They only charged $69.00 an hour but waived that if they do the work. Within an hour or so someone was at our house. His name is Scott. What a nice guy. And very knowledgeable. The Suppler was off due to the holiday. He stated that he normally doesn’t work Saturdays but made an exception. He worked there for 28 years. He said he’d be back the next morning. He was very prompt and pleasant. He had another helper coming. We were very surprised how reasonable the job ended up being. We would recommend then to everyone. Great guy great company.

Review 3 (2024-11-21 - Rating: 5)
The faucet in a conference room was not working properly. I asked Roto-Rooter to send out someone to estimate the repair. The wonderful employee showed up on time; looked at the problem and came up with a solution. The screen at the end of the faucet was clogged. He told me to buy a new screen at the hardware store. Problem solved and no charge. Thank you!

Review 4 (2024-09-04 - Rating: 5)
Morgan assisted me with fixing my shower faucet issues. He was very knowledgeable, professional, kind and helpful. I was extremely impressed with his skills and ability! I would highly recommend him.

Review 5 (2024-08-17 - Rating: 5)
Came to our home very quickly and had great communication about arrival. Fixed the immediate issue and explained the process thoroughly while also showing us the causes with their camera and how to permanently repair to prevent future problems.

Review 6 (2024-10-22 - Rating: 5)
Jordan was amazing, did an excellent job and completely revived our bathrooms here at Planet Fitness Stillwater. Much thanks to him and the company for being super fast in response, professional, and an overall amazing job all together. Thank you Jordan and all of Roto-Rooters.

Review 7 (2024-08-07 - Rating: 5)
Very polite, honest about the problem with my water heater, gave me appropriate options and the work was very good. Also very happy with the company, checked my water for free and someone called to see if I had water damage, which I didn’t. Very happy with the whole experience

Review 8 (2024-07-08 - Rating: 4)
We had a bathtub clog over the weekend and the technician Scott came over quickly. After going through the options, he started his work but unfortunately within a few minutes of him getting started, the snake put a hole through the p-trap, sending water into my bathroom downstairs. He was unable to fix it and had to call a plumber on staff. Chris was able to make repairs within an hour and a half on a holiday weekend. Now, the shower works as expected. Both Scott and Chris were professional through their visits, but due to the events that occurred, I can only give 4 stars. (5 stars for the professionalism and result, 3 for the process of getting there)

Review 9 (2024-08-05 - Rating: 5)
First time homeowner, didnt know what to expect. The representative that came to my home was friendly and knowledgeable. I didnt like the prices(lol) but my problem was resolved.

Review 10 (2024-07-26 - Rating: 5)
Fantastic company. Have interacted with basically all the jetters and the camera specialist, and they’ve all been absolute professionals. We’re happy to have found a plumbing company with integrity and expert technicians who have always come up with affordable and effective solutions for us.

Review 11 (2023-03-10 - Rating: 5)
Came out Saturday afternoon when called midday. Spent 4 hours to get sewer working. Then set everything up for replacing sewer line to city. Done by Tuesday afternoon. I am very satisfied.

Review 12 (2024-02-19 - Rating: 5)
Great service! My technician made sure he was able to get my drain cleaned and cleared. Did what he needed to make sure our drain would be cleaned out properly before leaving. Technician didn’t stop until he was certain that our drain would not clog again. He was also very informative on what steps could be taken to improve proper drainage.

Review 13 (2024-09-30 - Rating: 5)
Not Willies home. My home and name is Babette Braziel. Service was excellent and timely. Nice and personable staff too :) Thank you.

Review 14 (2024-01-08 - Rating: 5)
Scott was fantastic! He was knowledgeable and explained things in a way that was easy to understand regarding my issue. He gave me some great prevention tips on how to maintain my pipes going forward. He was also very thorough and professional. I appreciate you Roto-rooter for being there for me same day, even on the weekend!

Review 15 (2024-07-15 - Rating: 5)
Andrew did a great job. He was prompt, and fixed my drain quickly. Would use this company again in future needs

Review 16 (2024-06-21 - Rating: 5)
Herlee came out after a different company stood me up and wouldn’t see me until after the weekend.He was conscientious, pleasant and made sure everything was draining properly and not leaking. He even ran to the hardware store for a part. It wasn’t inexpensive but he came out and fixed my clogged drain which was 100% more than the other company did.

Review 17 (2024-07-04 - Rating: 5)
John was absolutely fantastic, showing up very fast on a holiday and fixing a drain issuing at an Airbnb I own, going above and beyond by being courteous with my guests. 10/10.

Review 18 (2024-06-27 - Rating: 5)
Every interaction has been outstanding. Such tremendous follow through, very courteous, capable, and timely service. I have a great deal of confidence in the team and could not be more impressed!

Review 19 (2024-03-22 - Rating: 5)
This is my first time using Roto-Rooter and I had a great experience!! When the first employee found out it was a drain issue and not a plumbing issue, they quickly found another employee to come out and fix the issue. John, the second employee who ended up fixing the issue with my drain was great! Such a kind and friendly man. I’m so thankful to have had this repair done quickly on the same day in a timely fashion. Will definitely both recommend Roto-Rooter to others and consider them for my future plumbing needs.

Review 20 (2024-01-22 - Rating: 5)
My tech Curtis got to my house within an hour. He showed me price options before he did any work. He was very knowledgeable, steady and professional. He successfully unvlogged our pipe & stopped the leak into our basement. He was also extremely personable, which is hard to find nowadays. I highly recommend

Review 21 (2024-01-17 - Rating: 5)
Curtis was amazing. Very professional and didn’t talk above me. Talked me through everything that may be going on, gave me options, and didn’t push or pressure me into any services. Because of his approach I trust that he gave me fair pricing and work. He followed up on everything he said he’d do. Quickly cleared the clogs and cleaned up after himself. I’d recommend Curtis to anyone and will definitely be using him for any future Roto-Rooter needs.

Review 22 (2024-11-29 - Rating: 4)
Had a main drain clog that our home warranty compant did not take care of. Our technichian Brian showed up within 2 hours of the call. He was professional, knowledgeable, and got it done. He was respectful of keeping our home clean as well. Thank you, Brian. We appreciate the work you provided to us tonight. If we need plumming service in the future, we will give Roto Rooter a call.Edit: While we appreciate the service and how well the job was performed, this review was a result of an offer for a 10% discount upon the posting of a 5-star review. Reviews should be given on merit and not bribery. Removing a star for this unethical business practice.

Review 23 (2024-01-13 - Rating: 5)
Chris was amazing! He got our job done quickly and cleanly. He also shared a lot of good tips to prevent the problem from reoccurring. We would definitely use his services again in the future.

Review 24 (2024-09-20 - Rating: 4)
Service was prompt and efficient. My plumber/technician was excellent; very knowledgeable & polite.

Review 25 (2024-02-20 - Rating: 5)
Very quick response to issue- someone was out within the hour. Had history of past issues. Called in additional consultation. Gave me quote of what long-term repair would be to meet city code. Very pleased with everyone & their communication. Very pleasant to work with.

Review 26 (2024-02-09 - Rating: 5)
Scott did a very good and thorough job. He was really courteous, explained everything really well and got the job done quickly. We will definitely hire them again if we need to.

Review 27 (2024-01-08 - Rating: 5)
Such a great experience! They had Scott to my house in less than an hour which was much appreciated! Scott did a great job fixing the problem as well as answering questions and explaining issues to me. I would definitely recommend this company!!!

Review 28 (2024-04-18 - Rating: 5)
Chris and Steve were professional, knowledgeable and a pleasure to work with. I wont hesitate to use these fine folks again and would recommend them to anyone in need of their services. Thanks again gentleman! I appreciate your excellent work!

Review 29 (2023-09-16 - Rating: 5)
Our main drain backed up on a Saturday afternoon. We called a few places and Roto-rooter was able to come out same day and quickly! Andrew came out within an hour, fixed the clog and left the area clean. He was so nice and professional!! Would definitely recommend them for service!

Review 30 (2024-03-11 - Rating: 5)
My wife and I bought a house from the 1950s and are doing some remodeling. We discovered our drains downstairs were insanely corroded. I was able to effortlessly schedule an appointment online and even day of! Roto-Rooter was able to come out and clean our drains effectively and very quickly!

Review 31 (2023-10-23 - Rating: 5)
Zeb arrived only about 30 minutes after we called. He was very professional and extremely knowledgeable. He offered suggestions about how to most effectively and economically resolve our issues and went ahead and did just that! The next time we need Roto Rooter service, we’ll definitely request Zeb!

Review 32 (2024-01-12 - Rating: 5)
Quickly responded to address the issue impacting our shower. Provided a thorough explanation of the work that needed to be done and what was possible given the age and nature of our plumbing. Once I made a decision the work was completed within 20 minutes. Very happy with the overall outcome and experience. Would recommend Roto-Rooter to others.

Review 33 (2024-01-31 - Rating: 5)
Scott arrived within an hour of an unexpected plumbing issue and did a fantastic job resolving the issue. He walked the house to understand the problem and then gave us potential options from more reserved to more involved. There was no pressuring or salesmanship and spent extra time educating us on some plumbing background that will be helpful moving forward. You never want to have to call a plumber at 9 o’clock at night but we’re very glad Scott answered the call and helped us fix the problem quickly and professionally.

Review 34 (2024-03-29 - Rating: 5)
John came out to our flooded basement within an hour and did a great job. He was polite, he explained everything he was doing without me having to ask, and he cleared the drain. Spencer (who sounds like Batman according to my kid) was helpful in showing me on camera that the drain was indeed clear and what the cause of the problem was. Top notch professionals who are honest and fair, didn’t try to push or sell me anything extra. Thanks guys.

Review 35 (2023-12-25 - Rating: 5)
Awesome response during Xmas day! Had a sewer backup and other vendors turned us down due to holiday. Will (tech) was professional and understanding when dispatched and kept me informed and even gave me a discount for the work. Solved the issue and we’re happy. Will choose Roto Rooter anytime I have emergency situation

Review 36 (2024-07-23 - Rating: 5)
John was very professional and did an awesome job! Quick and easy. Highly recommend!

Review 37 (2024-01-08 - Rating: 5)
Scott was great. I had a main waterline back up on the evening of Dec. 23rd. Being a holiday, I was not optimistic about my options. Called Roto Rooter and was told they had techs on call and could have some one here in 45 minutes. Scott was informative, answered my questions and was very kind. The help was much appreciated.

Review 38 (2024-05-22 - Rating: 5)
Brandon came out to investigate our sewer line following a backup. He was knowledgable, helpful, and explained everything along the way thoroughly and clearly. I recommend reaching out to Roto-Rooter if you, too, have a century old sewer line in need of repair.

Review 39 (2024-01-05 - Rating: 5)
We had a main sewer line back up. Roto Rooter responded quickly to snake out the line. They then coordinated clean up and repair to the line. They made the whole process so less stressful. They were always professional, prompt and friendly. I highly recommend them.

Review 40 (2023-11-28 - Rating: 5)
Will was so helpful with clearing the roots from our main pipeline. The last plumber wasnt able to get past 50ft, but Will surpassed & went 100ft to ensure we were truly cleared. Very friendly, respectful & followed my crazy instructions to keep my dogs at bay with no problems.I will use Roto-Rooter again, easy.

Review 41 (2023-11-26 - Rating: 5)
Scott did a wonderful job, he diagnosed the issue and solved our problem. He was very knowledgable and respectful. I hope not to have any futhre drain issues, but if I do I would definitely call Roto-Rooter; as they were very responsive from my call to them.

Review 42 (2023-10-20 - Rating: 5)
We had a leak in our basement and Brian was at our house within 40 minutes of our initial call. He was very knowledgeable of our septic setup and triaged what root causes may have been quickly and diagnosed a main line backup. He quickly was able to resolve the issue and we were very pleased with how quickly he was able to help us out.

Review 43 (2023-11-12 - Rating: 5)
It was great to have Roto-Rooter out to clean our drain. The technician took time to understand and explain the plumbing in our home. If we had questions, he was happy to answer them. It was nice to have his professional recommendations for the care of our homes system.

Review 44 (2023-12-10 - Rating: 5)
Had a back up of a main drain on a Saturday during inclement weather. I was able to get a plumber out to my house within a few hours. William was very professional and did a great job and explained the process. Was very grateful for fast and reliable service.

Review 45 (2023-11-17 - Rating: 5)
Will came to the house and cleaned out our lower level floor drain. Our experience was 100% positive, he was friendly and professional. He got the job done quickly and left the area clean and tidy. We would recommend to others.

Review 46 (2023-11-29 - Rating: 5)
We were really happy with the speed at which we could get an appointment and the level of knowledge that Scott had. He was able to solve the issue quickly. He explained the problem, how he fixed it, and gave us tips for preventative care.

Review 47 (2023-12-31 - Rating: 5)
Excellent service by Zeb! Had an emergency water flooding of our basement and he was over quickly. Explained that tree roots most likely clogged the pipes, explained the process thoroughly, and then got the job done very fast. We appreciated the professionalism and detailed explanations of the work. I would highly recommend for your plumbing needs!

Review 48 (2023-08-01 - Rating: 5)
We have a private well and septic and they were able to work on it, which, if you don’t know, not all plumbers will work on wells and septic. Alan was very friendly and professional. They were super quick getting the job done and showing up on time. They also gave me a military discount which was greatly appreciate it. Overall just a really good experience and no more clogged drain so I feel like it was a win!

Review 49 (2023-10-20 - Rating: 5)
We had a clogged toilet, and we couldn’t get it unclogged using our plunger and a relatively flimsy home auger. Roto-rooter was able to come out to our house the following day. The technician was courteous and professional. He explained the pricing and steps. He had a better auger and was able to clear the block. They provide a one-week guarantee, which is nice.

Review 50 (2023-05-20 - Rating: 5)
The Roto Rooter technician Andrew showed up promptly at the designated time. He explained what was involved in unclogging our kitchen sink drain. We agreed to the service and he quickly went to work clearing the drain. He showed us the gunk that was clogging the drainHe was very friendly and professional. Our dog and cat were happy with his easy going manner. He did a fantastic job and the sink drains just like new!We would gladly use his services again if needed.

Review 51 (2023-09-17 - Rating: 5)
We had an excellent experience with Brian. He was very professional and efficient. He quickly serviced our drain and offered expert opinion on servicing and maintaining our drains. Our issues were addressed in a timely manner on a Sunday morning.

Review 52 (2023-02-03 - Rating: 5)
Andrew was so helpful and patient! He did a great job not only clearing the drain but explaining how and what he was doing. He also gave great tips on how to prevent drain clogs moving forward. Super fast, super clean. I appreciate the office calling to let know they had earlier times available too. Absolutely 10/10, would definitely recommend!!!

Review 53 (2023-06-04 - Rating: 5)
Well it’s never particularly cheap when you need a plumber but when the resolution clears up the issue it’s overall worth the cost.Our technician was AS GOOD AS IT GETS!!! Was patient and polite and answered all questions and explained exactly what the issues were.If every person that came to work on my home was like this I would be as content as possible. He resolved our issue and was just a great guy in general.

Review 54 (2023-09-27 - Rating: 5)
Andrew was great efficient and thorough. We called at 8:30 this morning and he was here by 9:45. He provided some tips and education to help. Make sure that my drain doesn’t back up again. Even comes with a six month guarantee, I am impressed would highly recommend.

Review 55 (2024-12-17 - Rating: 5)
We had Kevin out to replace a tub drain and leaking pipe. He communicated clearly, worked quickly and was professional. We appreciate his friendliness and a job well done. Happy holidays!

Review 56 (2024-01-20 - Rating: 5)
Scott was great and very helpful with explaining, in novice terms for me, what was going on. He also had to be a detective because I am in a townhouse and the main lines and pipes are all connected. He made suggestions on other plumbing things he saw throughout the house like a toilet continuously trickling and hair in a bathtub drain that was causing it to drain slowly! Very helpful!

Review 57 (2023-08-19 - Rating: 5)
Joseph Carlson did a fantastic, thorough job of cleaning the kitchen drain and the water softener drain. He was very informative, polite, and extremely knowledgeable about the tasks he was performing. He did an excellent job, and I would want him to service my house when needed again. I will also gladly refer Joseph to others.

Review 58 (2023-12-27 - Rating: 5)
Our service provider, Scott C., was courteous, hardworking, and cleaned up well after he was done. Most importantly, he imparted a lot of knowledge about how we can care for our plumbing, and how to use our garbage disposal, so we can avoid causing problems in the future. He was a really articulate communicator. Thank you!

Review 59 (2023-05-11 - Rating: 5)
We had a wonderful experience with our tech Andrew. Having someone so thorough, honest and professional has literally turned a negative situation (our utility room floor drain was clogged) into a very positive experience. He took his time to explain how he was going to work on the problem, gave us great advice and was a pleasure to have in our house. I wish all the techs we hired throughout our home remodel process were just 1% as professional and effective as Andrew was. That’s why it’s very important for my husband and I to share our honest feedback with this review. Roto-rooters, you will forever have our business.

Review 60 (2023-07-19 - Rating: 5)
What a great experience in a minor crisis on a Saturday morning. Water started coming out of the floor and after determining the problem was a clogged main drain. I called Roto Rooter. Within 45 minutes my technician Andrew was here. He agreed with me it was the main pipe that was plugged. He then took his main drain cleaner machine ran it down and within 1 hour my problem was solved. So glad I didn’t have to wait till Monday to get this fixed. Very Happy

Review 61 (2024-06-06 - Rating: 5)
John was wonderful, he came in our house with respect and a great evolution and got our sinks fixed in no time. A bit pricey but for the time being it’s worth.

Review 62 (2022-12-15 - Rating: 5)
My drain in my laundry room backup and I had water all over the laundry room floor plus I could but flush the toilets. I called Roto Rooter after talking to other companys who either would not come to a town home, or could not come out today.The person I talked to on the phone was so nice and told me someone would be out in 30 to 45 minutes.True to his word Adam the service tech came in 45 minutes. Adam was so nice and did a GREAT JOB. He got the drain unclogged but felt that they my be a issue with the drain structure. They are going to send someone with a camera to scope out the mainline.I am very satisfied with the service from start to finish.Thank youCarol Aldrich

Review 63 (2023-07-06 - Rating: 5)
I called on 4th of July 6:59pm, had a pipe tech in and out of our house before an hour had passed. Andrew our tech was very knowledgeable and personable. Very happy with the service and information we received. Would recommend 100%. The website had a 75$ coupon which made the surprise visit a much more manageable expense.

Review 64 (2024-03-30 - Rating: 5)
I call Roto-Rooter and talked to some lady on the phone for about 10 minutes. She informed me I have about an hours wait till the Tec can get to me. Once my Tec got here he explained every step he was doing telling me what he was going to do and why if I asked. 30 mins later my drain was flowing again.Big shoutout to John my Tec have a blessed one.

Review 65 (2022-12-30 - Rating: 5)
Andrew arrived promptly as promised. He did an excellent job of cleaning out my sewer drains and cleaned up afterwards. I was informed about all charges prior to starting the job. More than one drain line was clogged which cost just a little bit more. Andrew kept me completely updated to the additional cost. Great work!! Will call again when needed. Highly recommend!

Review 66 (2023-06-04 - Rating: 4)
The technicians were amazing and fixed the leak. When it came to getting the pipe fixed, they have it scheduled and Im excited for the expected great work. The only complaint is the pricing. It seems pretty steep, but they have you cornered once you call because they know you need them. Definitely would use again for clogs, but would shop around for repair next time.

Review 67 (2023-12-26 - Rating: 5)
Christmas Day, we had a sewer main clog that caused a cap to fly off a pipe in our basement, sending water everywhere. Out of all the plumbing companies I was calling at 7pm on Christmas Day, Roto Rooter answered the phone the fastest, was the only company that could send someone out right away, and an accurate estimate was provided up front. Will did a great job explaining what was going on and took care of everything quickly. He even gave us a discount, which was unexpected, but of course appreciated. Would gladly utilize Will & Roto Rooter again!

Review 68 (2023-12-03 - Rating: 5)
Zeb cleared the main line quickly and was extremely nice and friendly. He also called his camera guy Spenser to show me the drain cleared. They wrote me an estimate for the drain line as well. Awesome service and great guys. Thanks!

Review 69 (2023-07-03 - Rating: 5)
We had a partially clogged floor drain that needed cleaning out. The service guy arrived in less than 30 minutes after I called. He was friendly, professional, and explained things well. Probably not the cheapest in town, but paying a little extra for top notch service and a 6-month warranty is worth it.

Review 70 (2023-12-15 - Rating: 5)
Called somewhat late at night for a backed up drain causing water to pool on the floor, and had someone at the house within the hour. They quickly identified the issue, and then were able to explain the cause and the solution in a way that made sense. Ended up only taking half the time they estimated, and they ran several tests to be sure the solution worked before leaving. Very professional throughout!

Review 71 (2023-08-23 - Rating: 5)
We have always had great service from Roto-Rooter. Andrew, Tim, and Del were on time, professional, personable, and put us at ease about our concerns. They are respectful of our needs, relatable, and the price for their services is appropriate. Hopefully we dont need to, but if we do, we will be calling out for this team again!

Review 72 (2024-04-09 - Rating: 4)
I had two different plumbers come out in the last two weeks that were very helpful and took care of my problem for me. I really appreciate that they explained what they were doing every step of the way and didn’t treat me like some dumb girl that didn’t know anything. So thank you Morgan and Mike and Mike’s trainee who was with him!

Review 73 (2023-05-23 - Rating: 5)
Andrew came to fix our laundry tub drain within an hour. He explained everything in a way we could understand and fixed it quickly & effectively. He also provided helpful advice to us first time home owners! If something came up again, he would be our first call.

Review 74 (2023-11-27 - Rating: 5)
Had Roto Rooter out 2 months ago to solve a clogged line where the floor drain was backing up, previous tech Joe came and solved the problem for the time being, but the issue reoccurred. Called Roto Rooter, they had a tech out within 2 hours, who solved the current problem and provided clear evidence that the problem was solved, under warranty from the previous service. Techs are always both professional and nice, worth the cost for the peace of mind that the issue is solved

Review 75 (2023-09-08 - Rating: 5)
After 3 days of trying every possible non-professional tactic to clear our kitchen sinks, I gave up. I called RR early afternoon on a Friday, a technician(Andrew) was out in an hour. He was very kind and pleasant and explained well what needed to be done. Our fully clogged pipe (somewhere in the depths of the walls) was cleared while I sat outside taking a phone call. I really can’t speak to the value compared with others since I was in a pinch, but I am thrilled to have things flowing again. Thanks, Andrew at RR.

Review 76 (2024-01-14 - Rating: 5)
Jeb was so professional and personable. He explained things in language that I could understand. He was competent, polite and trustworthy. I am so happy that I got that bad news from such a fine, young man. Spencer, the camera guy, also terrific.

Review 77 (2023-01-28 - Rating: 5)
Found a backed up drain in the basement Friday night at 8pm. Tried to fix it ourselves, but couldnt. Went on line to request an appointment. 3 easy questions, 1 being when would you like your appointment and they had many appointments available for the next day, a Saturday.I got a confirmation email, they called to give us an update to let us know they were on their way, early even if that was okay with us.Andrew showed up, was very very nice and knowledgeable. It was diagnosed, fixed and out the door before our scheduled appointment time!Made a not great situation into a very easy and seamless fix. Would definitely recommend to everyone!Ask for Andrew if you can!

Review 78 (2023-07-08 - Rating: 5)
I called for a floor drain cleanout and they had a technician out to me within 1 hour, and it was not even an emergency. The technicians name was Brian and he was very courteous very informative and did a great job. He cleaned up after himself and left me feeling great about the work he did.

Review 79 (2023-08-11 - Rating: 5)
Andrew was on time and immediately earned our trust. He quickly resolved the problem, has an awesome personality, and I never felt rushed or pressured into any decision. If I had to rate him on a scale of 1 to 5, I would give him a solid 10. Almost makes me want to clog my own drain so he will come back, LOL!

Review 80 (2023-07-10 - Rating: 5)
Very easy to schedule on line. Brian was very professional, explained everything before he started working. No surprise fees. Explained how to maintain and prevent further issues. We always use Roto Rooter because we know exactly what to expect. No one wants a surprise price at the end and we’ve always been given an accurate estimate before anything is done. Quick, quality work.

Review 81 (2024-07-31 - Rating: 5)
Backed up sewer line.Opened and running very quickly.It has an option to add a photo, nope.Big mess to small problem in a hurry

Review 82 (2024-01-03 - Rating: 5)
I called late at night for service and Scott came out the next morning to unclog my main sewer line. Quick response and professional service. Got me set up with a camera inspection as well. Very much appreciate the assistance!

Review 83 (2024-05-15 - Rating: 5)
My bathtub faucet handle broke off, Morgan explained the issue and what my options were and the cost of each. He went and got the parts needed and had it fixed in two hours.

Review 84 (2024-11-17 - Rating: 5)
I recommend Roto-Rooter for your drain clean out. We had a great team working on the pipes in our old house. Josh was great at communicating and was super clean and thorough. We have more work that needs to be done, but I am grateful for the high quality customer service.

Review 85 (2023-08-12 - Rating: 5)
Had our mainline back up with a big party the next day. Roto-Rooter had someone at our house within 2 hours to fix the issue. Our technician was incredibly professional and got the job done. Will use them again.

Review 86 (2023-09-23 - Rating: 5)
Brian was very knowledgeable and was able to fix our issue that has been on going for months. Also presented good solutions for preventing future issues. This is our second time using Roto-Rooter and we are very pleased with the results.Thank you.Jeff Beckman

Review 87 (2023-08-31 - Rating: 5)
Andrew did an excellent job cleaning out out main water line today! He was very knowledgeable and explained exactly what he accomplished at our home. A very nice gentleman with a positive attitude and very professional. Great Job!

Review 88 (2023-12-16 - Rating: 5)
Zeb was very friendly and answered all my questions. He was thorough and very tidy. He cleaned up after the job was finished and left everything spotless! Thank you for a job well done,Zeb! We appreciate the good work!

Review 89 (2023-09-11 - Rating: 5)
Called Roto Rooter for some drain backup, had someone to my house within the hour! Andrew was very nice and knowledgeable. He explained everything in depth and gave me all of his recommendations.

Review 90 (2023-05-17 - Rating: 5)
My main sewer line backed up in the basement. I was able to get a wonderful technician, Brian, to investigate and snake me out. He was a wonderful technician explained to me the issue I had and provided great information how to prevent my main sewage line from backing up. Thank you so much for making my day less stressful.

Review 91 (2022-12-25 - Rating: 5)
We had a sewer back up on Christmas Eve, we called Rooter Rooter and they were able to make it early Christmas Day!!!! Now that is service!!!! Andrew the service tech was great!!! Came in explained what he was going to do and hopefully when he was completed we would be able to use our toilets, showers, etc… after about 30-45 minutes Andrew had us up and running! I’m amazed they came on Christmas and DIDN’T charge extra!!!!! Roto Rooter you have a customer for life! THANK-YOU. Merry Christmas.

Review 92 (2022-12-27 - Rating: 5)
2022-12-26 (7928)Our service with Andrew was amazing! He was very courteous and kind, he immediately put on booties when entering the house, and explained everything that was happening very clearly and thoroughly. I would highly recommend him to others for his expertise. 10/10

Review 93 (2023-10-21 - Rating: 5)
Just a bit spendy but Brian did a great job! He was professional and got done exactly what I needed. I do in home appliance service so I know what it takes. Well done. Could be a better price on routine service though.

Review 94 (2023-01-30 - Rating: 5)
Woke up to standing water in my lower level laundry room and family room at 7 am. Made an appointment for 8-10 am on their web application. Within minutes, received a text confirming the appointment. Next, received a message that Andrew was on the way. Andrew took a look at the situation, reviewed my file for past work and quickly got the job underway. By 10 am, order was restored. Efficient appointment process. And excellent customer care and professional services by Andrew. Does not get better than this.

Review 95 (2023-06-03 - Rating: 5)
Scott was our technician. The water heater installation went smoothly and the unit is functioning well. There was a discrepancy in the city codes and the CO exhaust line. Scott was straight-forward with solutions, and did the legwork coordinating with the inspector; I cant thank him enough.Andrew was his apprentice and he did a great job as well; attentive and thorough.

Review 96 (2022-11-27 - Rating: 5)
Our main drain backed up over the holiday weekend and my Husband was bound and determined to fix it himself. After playing with poop for 2 days, 11 hours each day he had enough... and honestly so did I. I called multiple services and no one could get here for 2 plus days. Andrew with Roto Rooter was here within 2 hours and had everything cleared and draining within an hour! The price was right and the service was amazing! I highly recommend Roto Rooter!

Review 97 (2023-01-28 - Rating: 5)
Our tech, Andrew, was great. Not only did he clean out the pipes that were backed up due to tree roots, but he was teaching us a lot about maintenance and care for our plumbing system. We called and got same day help. It was quick and easy.

Review 98 (2023-06-23 - Rating: 5)
This is our 2nd time using Roto-Rotor in the past 2 months for different situations. Love the convenience of scheduling online and an appointment the next day. Technicians are very skilled, professional and get the job done! Highly recommend.

Review 99 (2023-07-21 - Rating: 5)
Andrew solved our drain problems, gave us good advice moving forward, and cleaned the floor before leaving. He was careful and diligent. We appreciate the excellent customer service.

Review 100 (2022-12-10 - Rating: 5)
Andrew showed up on time after calling couple hours earlier on Saturday! Was very professional and polite. Did a great job without making a mess and cleaned up everything as if he was never there. Very happy with Andrew’s and Roto-Rooter!! Thank You!

Review 101 (2024-07-31 - Rating: 5)
John was very friendly and efficient and got our sink back to running clear in no time.

Review 102 (2022-10-11 - Rating: 5)
Adam was great - very friendly and knowledgeable. Showed up 2 hours after I called for a basement floor drain that was backing up; routed it and everything fixed! A bit pricey for an hour’s work (over $400 just to route the drain), but you pay for speed of service.

Review 103 (2022-12-22 - Rating: 5)
Seems to be a yearly event to have my basement drain back up mid-December (I have a tree over my very old sewer line). Im glad I can rely on Roto Rooter to get here quickly (within 24 hours every time) to clean out the drain. Every time theyve been great to work with. The techs are professional and get the job done quickly and efficiently. Theyre the first call I make when I have plumbing problems.

Review 104 (2023-07-31 - Rating: 5)
Brian took the time to listen to my concerns first. He explained my options well and gave me time to decide on what to do. I appreciate the professional service I received and will rest easy knowing I was taken care of.

Review 105 (2023-10-21 - Rating: 5)
Dispatch was able to get someone out to us within an hour on a Saturday and our technician (Zeb) was able to diagnose our problem quickly and get it handled within 45 minutes. Very professional and helpful.

Review 106 (2023-01-26 - Rating: 5)
I noticed water pooling out of the main drain in our basement and made an appointment online. Within a few minutes my appointment was confirmed and Andy came out to clear the drain. He was friendly, professional and fast. The drain was cleared and he took time to move and turn on our dehumidifier to help dry the area that had flooded. He then gave recommendations on how to prevent further clogs. Overall, it was a great experience.

Review 107 (2023-09-25 - Rating: 5)
Brian was my tech today and provided outstanding service! Although my issue somewhat escalated, he took care to explain everything and I felt informed and good. Plus, he fixed my problem! Thank you!

Review 108 (2023-01-27 - Rating: 4)
Overall, the service tech Andrew was great, 5 stars for him. Reviewed the evidence, determined the issue (main line backup/clog) and proposed solution, had everything ready to act, resolved the issue in 40mins or so, tested it and confirmed.Roto-Rooter as a company claiming 24/7 is pretty misleading... yes, theyll take your call 24/7, but we called with water in the basement at 9:30p on a Thursday night and then had to wait until 8:30am for a call back from dispatch with an ETA for our tech. If we had a real emergency, like burst pipe or water actively filling... they are more 16/7 it seems like, and nothing was done overnight. Pretty misleading. Took off a star on that basis.Otherwise, the service call ins were answered quickly, the two different reps I spoke with were friendly and helpful, and overall it was a good experience.Importantly, our alternative was DIY, which was $90 rental, + driving there to get it if they had it 30mins away, then return it later, then the time to learn how to use it, perform the task, and clean-up, which seemed reasonable for Roto-Rooter to do all that piece for the $250~ difference. That made the decision easier.

Review 109 (2023-02-08 - Rating: 5)
Andrew did a wonderful job helping us out when our basement utility room started backing up. Arrived under an hour from the time I called. Handled our homes issue promtly and professionally.

Review 110 (2023-10-23 - Rating: 5)
Very fast response at 8am on a Friday, they were to my house by about 9am. Brian and Brian snake three drains and took a video to see what the issue was. I would definitely use Roto-Rooter again!

Review 111 (2022-12-23 - Rating: 5)
I had a drain in my basement backing up and flooding my basement with some water. I called Roto-Rooter and they were very prompt and timely. Andrew came out and was very professional and knowledgeable. He quickly found my problem and explained how he would fix it. He was fast and respectful of my home and fixed the issue.

Review 112 (2023-10-28 - Rating: 5)
We had the tech Brian come out and he was very efficient and knowledgeable. Was able to solve our issue and provide great recommendations how to avoid problems in the future. Would recommend!

Review 113 (2023-10-21 - Rating: 5)
This is the third time I used Roto Rooter. The experience is always amazing. The technicians are always on time, professional, and are true to their word when quoting pricing. You have a customer for life.

Review 114 (2024-05-16 - Rating: 5)
Update (10yrs later and i am now homeowner lol). Gabe/Gabriel came out to deal with a really bad kitchen sink that refuse to drain. This is after hours of me thinking i could fix it myself. Gabe was so friendly, easy going, and explained things to me in a way that was very informative and approachable. He made the end of a hard day a lot easier. He also got out here super fast (I might have got lucky other people werent having similar issues). Shout out to Gabe :) 10/10 would go through them again!___________________Roto-Rooter Plumbing From St. Paul 1821 University Avenue came to our house, was very friendly and asked what door he should come in and out of. My Father works nights and he was very quite so he didnt wake him. I believe his name was Allen, I think Allen needs a promotion for his work. He was fast, not very loud, well he cant help if the equipment is loud or not, but tried to be quite. Extremely friendly!My family would be sure to call them again!

Review 115 (2024-02-18 - Rating: 5)
Nikko got my drained cleared out quickly and gave me a good price, after a bit of negotiation. Expect to do so. Overall, good experience, in this instance.

Review 116 (2021-06-01 - Rating: 5)
Great service! set up a next day appointment online, got a call back within 15 minutes with a two hour window. Got a call thirty minutes before Adam arrived (within the time window). Adam was personable, took care to keep my house clean, and unclogged my shower drain in about 20 minutes. I will definitely call them again if I need another drain cleaned out.

Review 117 (2019-12-21 - Rating: 5)
I had a great experience with Roto Rooter, especially with Brian. I appreciate that they are available 24/7. Brian came to my house at 11:30 p.m. and worked until 4:00 a.m. and he would not give up until all of the issues were resolved. He definitely went above and beyond to fix my plumbing issue. I also appreciated the care he took to preserve my carpets and flooring (using shoe covers, laying down towels, etc.). Only minor issue was I had to have a second technician come out another day to look through my pipes with a camera for any blockage and he showed up a couple hours after they called and said he would be there (but he was very friendly and even stopped to play with my daughter for a minute). While the total price was a little higher than expected, watching the time and effort that was put in to fix my issue I didn’t mind paying it.

Review 118 (2023-12-01 - Rating: 5)
Scott was extremely helpful in finding the optimal solution. The work was completely effectively and in a timely manner. He took the time to answer any and all questions. Will refer him to anyone.

Review 119 (2023-12-25 - Rating: 5)
Zeb was a wonderful plumber who came through on Christmas Eve! He was courteous and very thorough. He cleared out our kitchen drain in no time.

Review 120 (2023-09-25 - Rating: 5)
Was able to schedule the appointment a few days out. Technician was professional and showed up on time. Job was completed in a timely fashion. Would call for again for future root removal.

Review 121 (2023-03-26 - Rating: 5)
Alan was Amazing, as was his partner in training.They went above and beyond, they explained everything.Super fast prompt service.I Highly recommend Alan and Roto Rooter in Minneapolis and surrounding communities.Thanks Roto Rooter for the great service on a Sunday too. Yall Rock. Let the water flow.

Review 122 (2023-08-07 - Rating: 5)
He was amazing! I think I may finally know what to do to keep this old house and its old drains system running smoothly! He educated me and was kind in the delivery- Super helpful! Super nice! Very highly recommend!

Review 123 (2023-02-04 - Rating: 5)
They answered right away and scheduled when I wanted them to come. He was here on time and did a good job of clearing my main line. A second Tech came with a camera and showed me a clear view of the entire line. They explained how they could put a lining in to eliminate the tree root problem for good. Both were friendly and professional. If you need quick and dependable service I would recommend Roto-Rooter.

Review 124 (2024-12-13 - Rating: 5)
The tec was professional, friendly and helpful. It was a very good job finished well!Roto-Rooter garbage disposal repair and bathroom sink faucet replacement was exceptional and timely executed.THANKS ROTO-ROOTER!!!

Review 125 (2023-05-16 - Rating: 5)
Had a clogged sink. Roto Rooter came out early, didnt have to wait. They fixed the problem in an hour, and offered a coupon and product prevention solution for future use. I greatly appreciate Brians help on everything.

Review 126 (2020-02-10 - Rating: 5)
I was very pleased to find their website to be quite easy to use. I subsequently received an email, almost immediately, confirming my request for service, on the date and at the time I had indicated. Not to mention that I was delighted to discover that the was no extra charge for a weekend service call. The technician arrived on time, promptly assessed the situation, told me what the cost would be, and then went right to work. Forty five minutes later, the work was finished. Why, he didnt even leave so much as a footprint in my house, despite having to trudge through the aftermath of a six inch snowfall. He used used booties to cover his shoes! He was courteous and polite throughout. A wonderful experience!

Review 127 (2017-08-29 - Rating: 5)
The service technician (Derek) was great. He was prompt and did the job quickly. He seemed comfortable with me watching over his shoulder, and was courteous and pleasant in answering the questions I had.Only two comments - price is high ($319) although they do guarantee their work; they will come back if clogs reappear within six months of the original work. Also, there was some confusion about when they would come out, although I certainly dont fault the technician for that.Originally the window was 6-10pm, then it was within the hour, then it was were behind and will send someone to you within the next hour or two. The dispatcher kept me posted, calling me every 30 minutes, even when he could only say it would be a little longer. (Very impressed with that.)The tech did show up when the dispatcher said he would. He (Derek) gave me instructions on how to avoid/prevent clogs in the future. He sold me a large jug of green-friendly drain cleanser for maintaining the health of my pipes. Warning - the jug cost $60. I didnt take the time to research other products, I just wanted to be done with the job.All in all, very satisfied with the job.

Review 128 (2023-09-07 - Rating: 5)
My sewage backed up last night, and when I called Roti Rooter, they came out the next morning at 10 and cleared it out. I have used their service 3 times now and their workers are always friendly and considerate with cleaning up and courteous.

Review 129 (2023-11-26 - Rating: 5)
Scott did a great job fixing my plumbing problem! He explained what the problem was snd how he was going to fix it. He was very personable and I learned a great deal from him.

Review 130 (2022-11-20 - Rating: 5)
So thankful for this companys service this Thanksgiving! They came out on a Sunday evening when I was in a real hard spot. They delivered fast, friendly, and effective service. Thank you both so much for your knowledge and expertise!! I will be recommending Roto-Rooter Plumbing & Water Cleanup to everyone! Thank you!!

Review 131 (2024-04-20 - Rating: 5)
John was called to unclog my main sewer line. He did a great job, was polite and knowledgeable. I appreciate it the hard work

Review 132 (2022-10-22 - Rating: 5)
Andrew was knowledgeable and did a great job. He listened to the past history on the plumbing issues (We’ve used a snake successfully for 34 yrs until last June when we first called Roto Rooter due to water backup in basement shower and bathroom which has never happened) Andrew immediately checked the backflow valve area in the basement floor. Carpet was carefully cut around area and gate broken problem was clearly evident. This was our third visit - June- September and today. This was the first time we had Andrew.

Review 133 (2023-02-09 - Rating: 5)
Andrew was right on time and opened up our outside sewer line. We have an issue so they will scope the line to verify what is the cause. Andrew also opened the line up as far as he could so we could use water. He was courteous, explained everything real well, and just worked hard to keep us in our home tonight instead of a hotel.

Review 134 (2019-12-22 - Rating: 5)
Andrew was great. Very friendly knowledgeable. He did not mind is watching and asking questions as he worked. Awesome end to the start of a bad Sunday.I appreciate that Roto Rooter also sent a field supervisor out to look at the issue prior to the tech arriving. Great customer service.Thank you!

Review 135 (2017-12-24 - Rating: 5)
What a great professional company. I called on this holiday weekend and was able to get a tech out right away. I got a text and within 30 min Josh tech #4348 was at our home. He was very polite and explain all the options and pricing before starting. After he was done he made sure we were satisfied with the service before he left. I will continue to use Roto-Rooter. Thank you josh.

Review 136 (2022-12-07 - Rating: 5)
Superb job. The technicians were in time, did an excellent, outstanding job. Very friendly and professional. I am a returning customer. Roto-Rooter is the only company I have used and will use in the future. Thank you, gentlemen, very much!

Review 137 (2017-04-10 - Rating: 5)
Pretty awesome they have same day service. Steve arrived in 45 minutes, was extremely polite, knowledgeable and helped me tackle the problem like it was his own house. I was over impressed with all those that came by including Gary who did a water assessment. Kinda amazing you dont pay anything until they actually do work. Estimates and knowledge transfers are all free!

Review 138 (2023-10-22 - Rating: 5)
Brian was out within 30min of us calling about our sewer main backing up on a Sunday. He fixed the issue and helped explain why it may be happening using a camera scope and experience.

Review 139 (2023-07-09 - Rating: 5)
The technician came in right away and he took care of the problem! He educated me about how I can prevent this kind of issue in near future. I am very happy with their service. I would call them again for any other plumbing issues.

Review 140 (2023-08-23 - Rating: 5)
I called due to a backup to our main drain. It might have been due to the amount of old sauerkraut and pickles I put down the garbage disposal. 🤪 Al and his apprentice arrived in 30 minutes and were professional, funny (he said the cause was the pickles, not the sauerkraut) and courteous. Impressive for a Sunday night, 9 pm. Marriage saved.

Review 141 (2023-07-30 - Rating: 5)
Great service and very informative on preventive care. So glad they could come out on a Sunday to help clear our floor drain that was backing up. Very fast work. Thank you!

Review 142 (2019-02-04 - Rating: 5)
I was extremely pleased with professional and caring demeanor of Josh. He quickly evaluated the situation and was able to give me an accurate description of what needed to be done. He completed the job within a reasonable amount of time and fully informed of what he had accomplished. I am very satisfied with the service I received. I happily give him 5 stars. I will gladly recommend your company to my friends.Josh #4348Invoice number 20756233

Review 143 (2024-01-05 - Rating: 5)
The technician arrived and explained in great detail what he was going to do in order to complete the job. He was very informative, cordial and professional. Highly recommend this technician.

Review 144 (2020-01-02 - Rating: 5)
Our plumber Luke was extremely helpful and informative! He arrived early, was very respectful of my home and time, and left me with a perfectly draining kitchen sink. Very happy we went with Roto Rooter and would happily contact them again in the future should we ever have another plumbing issue.

Review 145 (2020-02-04 - Rating: 5)
From the time I placed the service call to the time the plumbers arrived was under 45 minutes. Brian listened to my concerns with a blocked toilet in the addition to our home, and asked more questions to fully understand my issues. He gave me a full outline of solutions starting with the easiest and most likely problem, but also was very clear that he was unable to know how expensive the work could be.Brian worked quickly to get my toilet running again, and it ended up being a tougher issue than first expected and I was prepared for that due to his diagnostic explanations.I would not hesitate to recommend RotoRooter, and I would certainly request Brian (tech 936) to come again if I needed anything in the future.

Review 146 (2017-08-06 - Rating: 5)
Had a problem with our drain backing up. We had used Roto-Rooter last year so they were our first call when it happened. They were out within 2 hours and #4348 Josh arrived. He was very helpful, quick, and answered all of our questions. Definitely a great experience! Thanks for doing such a great job!

Review 147 (2023-01-23 - Rating: 5)
Andrew at Roto-Rooter came to my house to un-clog my shower drain. He was very professional, kind, and straight forward. 2 months ago I had Bonfe come over and un-clog the shower. I purchased a monthly subscription because they told me they would come back out once a year for free. When I called today, not only would it cost $250 , but un-clogging does not fall under the subscription. Roto-Rooter has a 6 month guarantee so I am taken care of.

Review 148 (2021-04-15 - Rating: 5)
I called Roto-Rooter this morning after I found my basement floor drain had sewage around it. The dispatcher was able to get a technician out within 2 hours. Our technician Dave was wonderful. He was very thorough and made sure there was no further blockage and all service needs were met. Thank you Roto-Rooter for your timely and efficient staff.

Review 149 (2022-11-06 - Rating: 5)
They were very attentive by phone before the appointment and kept me updated about their arrival time and when they showed up Anthony was informative and let me know what was going on and was friendly with his answers to my questions! They were done quickly and most importantly cleanly. I’m very happy with this experience.

Review 150 (2021-04-13 - Rating: 5)
Clint was fantastic to work with! He quickly diagnosed our sump pump and was able to replace it the same day while walking us through all of our options. His advice was professional and honest. There wasn’t even any evidence of the mess when he was done! We will use Roto Rooter again!

Review 151 (2016-12-12 - Rating: 5)
Scott came Saturday morning and fixed a leaky pipe for us. He was amazing! He was very nice, explained everything, treated our house like his own and answered all of our questions. We were very stressed out and he not only was professional, fixed our issue but also just calmed our nerves. We could not have had a better experience!

Review 152 (2023-08-19 - Rating: 5)
Brian and his team arrived quickly after I called to get drainage in the main line. They assisted with useful information about cleanup and installation of a dual sweep clean out to keep problems from happening in the future. Thanks Brian, Spencer and Spencer.

Review 153 (2023-02-05 - Rating: 5)
Andrew was amazing! He showed up, was friendly, gave recommendations and was quick with the service while being thorough and responsive! Will definitely use again and recommend to others!

Review 154 (2020-02-16 - Rating: 5)
These guys were awesome! Our kitchen drain started to back up and right away when I called I was told someone could be at my house within two hours. Keep in mind, this was Saturday afternoon on a holiday weekend. The cost was significantly lower than what I imagining (this was my first service call to anyone in the 5 years Ive been a homeowner so I had no idea what to expect). They didnt charge any type of weekend/holiday fee or additional fees in general, it was just one set price for the job. Mike was the technician dispatched out of Oakdale, MN. He couldnt have been nicer, explained what he was doing, possible causes and how I could do monthly preventative maintenance myself to help limit the chances of this happening again. Within about an hour, I had my kitchen back. Seriously, if anyone needs a plumber day or night, go with these guys. They wont disappoint. Thank you again Mike!

Review 155 (2023-08-15 - Rating: 5)
The Technician was great and went out of is way to explain things.. main line cleanout .. He was the best tech. Thats ever been to our home. Thanks Brian for everything.. **

Review 156 (2023-10-22 - Rating: 5)
We had our floor drain back up upon returning from vacation. They dispatched someone quickly who took care of the problem and assessed what was needed to prevent the problem from recurring. I’ll call them again.

Review 157 (2015-12-02 - Rating: 4)
Dave arrived within the four hour window posted the night before. He was very efficient in his work and made some great suggestions for how to avoid having repeat issues (fourth time this line has plugged in less than two years).Price was a bit higher than we paid a different company last time, but Dave honored the coupon we presented, which made the price a bit easier to swallow.Was presented with a four-hour window right when we called at 10 pm which is super convenient, but it didnt work out for us this time.Would recommend for quick and efficient sewer line clogs.

Review 158 (2016-02-13 - Rating: 5)
Jake was very professional and pleasant to work with. I also admire the way the online scheduling was done and an email was sent to me to let me know when he was coming. Faucet was replaced with a brand new one and the leak stopped. I am so happy. He sent a repair order for other issues with my home but all in all great service!!!

Review 159 (2017-07-05 - Rating: 5)
Exceptional experience! Bill (Technician 850) arrived this afternoon and assured me he knew exactly where the kitchen sink leak was coming from. He quoted me an honest price and was up front about the possible issues he may run into, which he did. He happily shifted gears and completed repairs to both sink basins, which wasnt planned. Bill and I had a lovely chat while he worked and he is an exceptional human being. He was so patient when he was explaining what he fixed and why. This was my first experience with Roto-Rooter and I will definitely call again.

Review 160 (2023-11-14 - Rating: 5)
Called roto rooter out for a commercial space sink clog and they were out quickly and got the job done. The tech was great too! Highly recommend.

Review 161 (2016-07-01 - Rating: 5)
Great service! I expected to schedule an appointment next week but I got same day service! Fred was professional, polite, and went the extra mile. I expected a big black mess when the work was complete but tub ans sink were spotless! Thanks for the great work. Enjoy your vacation!

Review 162 (2023-09-22 - Rating: 5)
Brian was great. He explained the possible problems and took the steps to get to the correct one. He then identified another issue and it was addressed too. Very pleased.- Bill J

Review 163 (2023-05-26 - Rating: 5)
We had Roto-Rooter repair our main drain. Aaron and Joe did a fantastic job and Tim was very thorough in explaining what was wrong and how the repair was going to be completed

Review 164 (2023-07-29 - Rating: 5)
Very knowledgeable and helpful. Tech was at my house within 30 minutes and had me good to go in a little over an hour. Definitely getting a call back next time I have a flooded basement.

Review 165 (2023-10-21 - Rating: 5)
Brian, Roto Rooter, was very prompt and willing to explain his work. He was personable with a number of family members present on an early Saturday morning.

Review 166 (2020-09-06 - Rating: 5)
I went into the basement to start a load of laundry. I have done that a million times without turning a light on. So I heard and felt the wet floor before I saw it. Lights on to view the laundry room caused me to freak out. Was that what I though it was... Oh s*** it was. Then I went to the basement bathroom. 😳It was the holiday weekend. Roto Rooter was open and had crews ready to help. I believe the first person showed up in 30 minutes.Brian arrived to assess the situation. I said he was an angel to help us deal with this mess. He talked about options to snake the drain. He told me if potential issues (additional costs) that might happen if he was not successful using the secondary value. Good news he was able to clean both the main and the laundry pipe. He was very knowledgeable. He was professional. He was compassionate as my basement was a mess and to be honest not ready to spend my holiday weekend dealing with this. He recommended an additional services that was included in the house visit.Very happy with prompt and professional service.

Review 167 (2020-08-31 - Rating: 5)
The drain in my laundry/utility room backed up. Technician Mike Korus was very professional, knowledgeable and courteous. He cleared the drain and made sure there were no more back ups and that everything worked properly. He cleaned up after himself. He made a distressing situation tolerable. He gave really good advice and informed me of an enzyme cleaner Roto Rooter carries. I am satisfied with his work and I appreciate his kindness and work ethic. Thanks Mike!

Review 168 (2020-03-05 - Rating: 5)
Had a great experience with Roto-Rooter! Joe did a wonderful job and made sure everything was working well before he left. He took the time to explain our options and made sure we understood how everything was working. Very friendly! Thanks so much!

Review 169 (2021-03-20 - Rating: 5)
Richard arrived promptly after phone call to let me know he was on his way. This was a Saturday morning so I was impressed.Richard used both a 3 inch and 4 blade to cut through roots, etc clogging our main sewage line. Snake blades went in 100 both times He was patient and thorough and was here nearly 2 full hours. When he was done, he called for a camera guy to come take pictures of the line to be certain things were clear. Luke (w. camera) arrived less than an hour after first service guy left. It didnt take Luke long to find things were clear and nothing major was awry.Both men were courteous gentlemen and very professional throughout their visits.

Review 170 (2019-01-24 - Rating: 5)
After installing a new sewage pump 2.5 years ago we started having problems again this week. I pulled my old bill looked up the tech name and requested him back again. He showed up the next day and took care of the problem very quickly! He was very friendly, knowledgeable, punctual. I’m so very happy that Roto-Rooter allows customers to request certain techs for the more difficult jobs. Thanks again for a job well done!!

Review 171 (2021-11-17 - Rating: 5)
There was a time when Roto-Rooter was not considered an honest and trustworthy company. This has most definitely changed. John was professional, skilled and friendly. Got the job done throughly and quickly. Cleaned up afterwards.It’s not the cheapest option in town but if you want some at your house immediately who you can count on to get the job done right, these guys are a great bet.

Review 172 (2023-07-30 - Rating: 5)
Fast and friendly! Technician Brian arrived only an hour after contacting customer service. I’m very happy with the professionalism and efficiency of the service call.

Review 173 (2016-09-17 - Rating: 5)
Excellent Service today.. technician AARON arrived at 801am, right on schedule.. Talked to me about exactly what he would be doing and quoted me rates from the basic service to the more detailed service..Issue was fixed within 15 minutes. Great customer service and a great technician! Thanks! Will definitely use your services again if needed!

Review 174 (2021-10-16 - Rating: 5)
We had our sewer pipe get clogged with tree roots. Tim was professional, honest and fair. Definitely set us up for success by being honest about pricing and working with us and our busy schedules. Definitely would recommend to friends and family!

Review 175 (2020-01-06 - Rating: 5)
Andrew 2766 was amazing to work with. He was on time, professional, and courteous. His knack for maintaining a clean environment was impressive. His ability to plan ahead saved us a lot of time. I hope to work with him again for any of our future plumbing needs!

Review 176 (2022-10-20 - Rating: 5)
Andrew did a great job! I had a bad clog in the sewer line, space was tight with poor access but Andrew got in there and cleared it up. The service is not cheap but well worth it in this situation.

Review 177 (2017-07-03 - Rating: 5)
I set up an appointment this morning for a backed up drain. Darrell (3953) arrived soon after I placed my request. He worked quickly to resolve the issue at hand. Not only did he do that, but when asked questions about my main sewer line, he answered and took the extra time to scope my main line and cut the roots growing into them. He was honest and open about recommendations for future care. He was not pushy and I felt as though he were truly looking out for me and my homes best interest. Stand up job! Would definitely recommend Darrell and Roto Rooter to friends and family!

Review 178 (2017-12-08 - Rating: 5)
I had a great experience with the two technicians that came to my home. Fred (tech #4155) and the other person arrived at the beginning of the window of time the dispatcher said they would. They quickly assessed the situation with my main house drain, and began to clear the line right away. Once I was shown the details of their initial work, they told me they were going to clear it again with a wider blade. They took their time to go the job right, and kept me in the loop at every step. Would recommend them and would totally use them again.

Review 179 (2017-11-19 - Rating: 5)
We had a backed up floor drain and required your excellent service. You dispatched Steve #655. I have never encountered a more determined service tech in all of my dealings with Roto Rooter. He worked tirelessly on our clog and would not give in until this was resolved. I cant say thank you enough for the excellent service received Saturday, November 18th. Steve is an asset and I would recommend him highly, job well done !!!

Review 180 (2013-04-24 - Rating: 5)
Great service. The technician was at my house within 3 hours of my call. He diagnosed the problem quickly and was efficient with his work. He was very polite and clean. Very pleased with the quality of the work and timely response. Highly recommended.

Review 181 (2024-11-07 - Rating: 5)
John was a nice guy and did a great job

Review 182 (2022-10-04 - Rating: 5)
Chad Larson is hands down the best technician Roto-Rooter has. He always answers his phone, has the most positive attitude. Very professional and always comes no matter what time of day I have called.

Review 183 (2016-09-26 - Rating: 5)
They were very prompt and professional. From the time I called I was asked great questions to make sure they could solve my problem the right way the first time. My service tech Brian #936 was very upfront about cost and possible scenarios that could arise as he got into the work. I call at 11:00am and they had Brian to my house by 1:00. Very knowledgeable and curtious. I would recommend them to anyone. He even went above and beyond to make sure he totally resolved the problem. By just checking the main as well. Just a great company with great employees.

Review 184 (2023-12-16 - Rating: 5)
Zeb was fantastic! He arrived quickly, patiently answered all my questions, and fixed the issue. He was also very kind to our dog 😊

Review 185 (2024-06-20 - Rating: 5)
Excellent company to call for help! John was super friendly and great at his job.

Review 186 (2023-08-07 - Rating: 5)
Had a main sewer drain blockage. It was easy to schedule online and came out next morning. Brian was very friendly and worked extremely hard to try to get root blockage out.