Best Care Plumbing, Heating and Air

Photo of Best Care Plumbing, Heating and Air

Located in Madison, Alabama

Address: 114 Celtic Cir, Madison, AL 35758, United States

Phone: +1 256-937-7889

Rating: 4.6

Services

  • Small Business
  • Online estimates
  • On-site services
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Appointment required

Categories

  • Plumber
  • Air conditioning contractor
  • HVAC contractor
  • Septic system service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-15 - Rating: 5)

    Best Care replaced my main AC unit about 3months ago and they were very professional, friendly, and made quick work of the install. Lynne the office rep is always friendly and ready to take care of customers needs.

  • Review 2 (2024-12-13 - Rating: 5)

    I highly recommend Best Care. I have been on their maintenance plan since June and I am very satisfied with their service, to include my interactions with the receptionist. Most recently, I placed a call for them to come seal up a gap between the HVAC refrigerant line and my house. The technician, Mark Guerrero, came out the next day eager to resolve my problem. Mark went above and beyond my work expectations by choosing the most effective option versus a quick and easy one. His wealth of knowledge and expertise was evident in his very detailed explanations. The name Best Care is indicative of the service that I’ve received from Mark and the rest of the team.

  • Review 3 (2024-09-10 - Rating: 5)

    Mark Guerrero came out to our new home and took great care of us. Also gave us valuable information on keeping clean air in our home. Highly recommended

  • Review 4 (2024-09-26 - Rating: 5)

    Best Care did an exceptional job in coordinating the installation of my new heating/ cooling system after the problems were identified with my old unit. The techs Evan and Tyler were extremely professional and kept me informed of their progress throughout the entire installation process. They also ensured I fully understood the operation of my new unit prior to closing out the job! I am very satisfied with the overall service provided by Best Care and the techs who were dispatched to my home to do the job!

  • Review 5 (2024-10-28 - Rating: 5)

    Mark came to my home and did service call. Very professional. He took the time to explain my issues and likely saved me quite bit by addressing the problem before it got worse. Would definitely recommend him. This is my first experience with Best Care and Mark made it a good experience.

  • Review 6 (2024-11-27 - Rating: 5)

    Derrick is wonderful. He is the most knowledgeable, professional and helpful salesperson I have ever had in my home. He went above and beyond to get my daughter taken care of. He is very proficient and confident. Enjoyed doing business with him.

  • Review 7 (2024-12-18 - Rating: 5)

    Mark Guerrero came out to my house for a HVAC unit inspection. He explained the units age, reliability, obvious repairs, and condition. He advised replacing a few old parts before they break, and suggested a few things to control odors. Very polite and knowledgeable.

  • Review 8 (2024-12-17 - Rating: 5)

    Best Care has performed my semi-annual HVAC service/tune up for a couple of years now. The most recent technician, Dewayne, arrived on time, was very friendly, and performed his work in a very professional manner. Even though they are scheduled thromy Home Warranty coordinator, I would highly recommend this Company for any of your HVAC work.

  • Review 9 (2024-07-22 - Rating: 5)

    Impressed! My home, built in the 80s, had been flipped in 2011 when I purchased it. The kitchen faucet was always problematic and had basically just been glued in place. Two plumbers had told me that I would have to have tile/granite work done to make it right. The faucet had started to leak and I had to do something about it. I went to Home Depot because I wanted to be sure that the plumbing and granite work were coordinated. The great ladies at the South Parkway Home Depot recommended starting with Best Care.Nick and his sidekick, Daniel, came out and did a through and detailed inspection. Nick said that he could replace my faucet, as well as the decades old pipes and fittings. He gave me an estimate and specifications for the faucet replacement so I could choose one I liked. The work was done the next day. Expensive repairs? Yes. Worth every penny? Absolutely!Nick is a true craftsman. He was able to cut out two small chunks of wood so that he could replace the faucet correctly and securely. Beautiful work that just makes me smile and I dont have to replace my countertops!Best Care Plumbing is now my plumbing company. Five stars - six if I had the option.

  • Review 10 (2024-08-21 - Rating: 4)

    Updated Review: I initially gave these guys a bad review because they failed to show up for our appointment (see below original review). However, I feel its only fair to write a review for the positive things as well. I was very impressed by the General Manager Mason who called me personally and owned the issue.He also agreed to compensate us for what we had to pay out of pocked to the other contractor since they did not fulfill their obligation via my home warranty service. We also received a hand written apology from the office manager for the hardship their error created for my family. I know people make mistakes but owning them and learning from them shows real professionalism.Original Review: I was optimistic when seeing the reviews, however, my experience was quite the opposite. When I first contacted them, they said they couldn’t get to me for 3 days. Since I was going through a home warranty service, I didn’t really have another option. Our upstairs AC hasn’t been operational for three days and we have relatives coming in this weekend from out of state and the upstairs is unbearable. I called last night to confirm they’d be here this morning and they confirmed. This morning came and at 1000 I called to see what time they would be here. The lady said she needed to check with the dispatcher and that she would call me back with either good or bad news. After waiting another 40 minutes I decided to call back since I didn’t hear from her. She then proceeded to tell me that she wasn’t sure they would be able to make it today. Now I’m left trying to scramble and find someone at the last minute so that our out of state guests can have a comfortable evening. Very unprofessional and total lack of care and respect for customers.

  • Review 11 (2024-09-09 - Rating: 5)

    Best Care, called to offer a free inspection of a water heater we had them install over a year ago. Dylan was the inspector, he was courteous, professional and friendly. We appreciate the services offered by Best Care.

  • Review 12 (2024-09-18 - Rating: 5)

    Needed diagnosis of problem quickly. BC responded very quickly and Dwayne explained the problem and gave me my options. Then contacted the office to get someone to vine out and go over the costs of the options. Marcus csme immediately to discuss it with me. Great service, both gentlemen were polite and courteous.

  • Review 13 (2024-09-15 - Rating: 5)

    I had Best Care to install two toilets for me and they did a great job. Dillon and Mason was fast and efficient also clean up and took away the old. Job well done thank you.

  • Review 14 (2024-11-15 - Rating: 5)

    The staff of Best Care Plumbing, Heating and Air, was incredibly friendly, professional, efficent and readily gracious in answering all my questions. Their work is superior and I highly recommend them!

  • Review 15 (2024-12-20 - Rating: 5)

    Mark thank you soo much for taking care of my heating unit. You went beyond expectation. Even help me get my car jump off. Thank you Best Care for your services.

  • Review 16 (2024-08-23 - Rating: 5)

    Blaine and Nick did a remarkable job repairing the leak in our master bath. Great customer service and informative. Excellent workmanship and in a timely manner.Thank You so much for the Best Care.

  • Review 17 (2024-09-17 - Rating: 5)

    I had a tune up on my air conditioning on September 6, 2024. My technician, Mark Guerrero did an excellent job and very knowledgeable. He found my capacitor and my contactor need to be replaced.

  • Review 18 (2024-09-12 - Rating: 5)

    Just had a thorough inspection of my HVAC unit and duct work. Jarred and Kam were awesome. Prompt, courteous, diligent and extremely Competent. Highly recommend an inspection by this company.

  • Review 19 (2024-08-22 - Rating: 5)

    About a year after purchasing my first house, the HVAC unit died. I got a quote from one company who wanted to put in a low-quality unit AND charge above market price for it. Luckily, I decided to check with Best Care, who not only offered me a higher-quality unit, but also charged much less than the other guys! The project manager, Tommy, was particularly helpful with explaining the differences between the units and answering my questions. Now my house is cool in the middle of summer thanks to a Trane XR14 installed by Best Care!

  • Review 20 (2024-07-22 - Rating: 5)

    The installers, Keaton and Seth, did a wonderful job in the installation and clean up. Also, they assisted in setting up the WIFI operation. I am very pleased with their professionalism and work ethics.

  • Review 21 (2024-10-12 - Rating: 5)

    Just had the Best Care people come out yesterday 10/11/24. The technician did a complete service check of all parts and cleanings as needed on our 6 year old York HVAC. He did a great job. Thanks.

  • Review 22 (2024-06-20 - Rating: 4)

    Edit: I initially gave these guys a bad review because they failed to show up for our appointment. I feel its only fair to write a review for the positive things as well. I had to schedule another appointment because our AC was still acting up. These guys came out determined what was wrong, scheduled a 3rd appt and explained everything clearly, while providing us with multiple options for repair and giving us an estimate as to how long things will take. I am happy that we were able to resolve our issues.

  • Review 23 (2024-10-08 - Rating: 5)

    Best Choice Roofing did an excellent job on my roof from start to finish. Very professional and customer responsive. I highly recommend them.

  • Review 24 (2024-10-30 - Rating: 5)

    They came out today and replaced my water heater...they did a great job...very nice and professional and friendly...they explained everything to me so I understand it...they were excellent

  • Review 25 (2024-11-28 - Rating: 5)

    Each experience with Best Care has been pleasant. They are prompt, efficient and professional. I would recommend them to anyone.

  • Review 26 (2024-08-02 - Rating: 5)

    This review is for a HVAC inspection. From coordination to day of appointment, Best Care kept me posted on the appointment status to include notifying of an available early opening confirming the availability of my schedule. Daniel the technician really did an excellent job on assessing the current state of my HVAC unit explaining what was identified. We went over the potential options. Quite the courteous professional to wear boot covers entering my home. Work clean-up was immaculate. A true professional! Thank you to the office crew, Lynn and Danielle for the scheduling and the flexibility with my scheduling.

  • Review 27 (2024-12-23 - Rating: 5)

    Mark was very knowledgeable and friendly. He provided great recommendations on what to do with our HVAC.

  • Review 28 (2024-09-19 - Rating: 5)

    These folks are so johnny - on- the- spot! Fast, informative, thoroughly great people! Excellent job and thank you very much for doing it with such respect and courtesy.

  • Review 29 (2022-06-17 - Rating: 5)

    I purchased a new toilet and installation and delivery services from Home Depot for my home on Wednesday. Best Care called Wednesday afternoon and scheduled my service for Thursday! The installers arrived several hours early and my new toilet was installed and ready for use in an hour and a half. The installers left the area very clean. Im so excited for the great service!

  • Review 30 (2024-07-11 - Rating: 4)

    Updated review: Had some issues with scheduling, but besides that they did the job fast and so far looks like a good job. House is cooling down now. I also appreciate them letting me now about a rodent problem that I need to get checked.

  • Review 31 (2024-12-19 - Rating: 5)

    Mark did the impossible....found the noise. And then fixed it. Great job...great service. 10 stars!

  • Review 32 (2024-10-10 - Rating: 5)

    Our 30 year old unit broke down on one of the hottest weekends of the year so far. They came out and diagnosed the problem on Friday, and had a new unit installed early Monday afternoon. Their efficiency and quick resolution to our problem was such a blessing. Kudos to your team! Tyler is very efficient and explains things well. He is much appreciated!. We had a huge plumbing leak in our front yard that they fixed for us this year. 2024. They did a great job with that as well. They are definitely excellent with their customer service!

  • Review 33 (2024-10-02 - Rating: 5)

    I am giving my HVAC service technician 5 stars because he exhibited professionalism, thorough attention to details, and an efficient management of time spent at my home.

  • Review 34 (2024-02-01 - Rating: 5)

    I rarely write reviews for service companies, especially because its easy for tempers to run hot when somethings been broken. Today is different. Best Care has been to my home multiple times over the years to support my American Home Shield contract. They nursed along my ancient HVAC and resuscitated it this past week.They came to my home Tuesday to work on my system and told me honestly what I already knew, it was so old that it couldnt likely be fixed. The next day, Tom (one of their sales reps/comfort specialists) came out to the house and talked me and my finance through the options and broke down the cost to replace the main unit, air handler and all the associated work. He clearly worked through and explained the financing options. After answering all our questions, we agreed on a new unit that fit our family budget. To our pleasant surprise, he was able to schedule installation the next day.Today, Tyler and his assistant swiftly removed the old system and replaced it with the brand-new system. They were professional, answered questions and even helped to set up the new thermostat controls. Im very pleased with the workmanship and installation. While Ive appreciated the work they had to repeatedly do, my hope is to enjoy many years without a service call with the new unit.

  • Review 35 (2023-10-05 - Rating: 5)

    I recently had my new AC unit installed by Best Care, and I couldn’t be happier with the service I received. The technicians, Tyler, Kyle, and Owen, were not only punctual and professional but also incredibly knowledgeable. They patiently explained the entire installation process to me and answered all my questions with expertise.The installation process was smooth and efficient, and the team demonstrated a high level of skill and attention to detail. What impressed me the most was their exceptional customer service. They were friendly, courteous, and took the time to ensure I was completely satisfied with their work.The quality of their workmanship truly sets Best Care apart from the rest. I am now enjoying the benefits of a perfectly installed AC unit, thanks to their expertise. I highly recommend Best Care to anyone in need of HVAC services. Thank you, Tyler, Kyle, Owen, and the entire Best Care team, for a job well done!

  • Review 36 (2024-01-11 - Rating: 5)

    Best Care provided exceptional service for our family in Hazel Green, AL. We reached out to Wes to get a new HVAC unit for my mother-in-law’s house, and he was super informative, friendly, and forthcoming about costs. The install crew, Keaton and Evan, did an outstanding job. They were beyond professional and polite. We will recommend this business to anyone who will listen. Huge thanks to Best Care, and excellent job hiring guys who reflect positively on your company!

  • Review 37 (2023-09-09 - Rating: 5)

    Great experience with Best Care! We connected with them through our home warranty service. The technician, Darious, who came out to troubleshoot was quick, professional and great at communicating the issue.The sales representative, Wes, was knowledgeable, forthcoming with information, passionate and did not pressure us in a decision. He made sure we had all the information we needed to make an informed decision. Wes eased our concerns with timelines and financing by thoroughly explaining things.We decided to replace our unit and the installation team, Kyle and Tyler, showed up when they said they would. Made quick work of the job. They were both friendly, professional, efficient, and cleaned up after themselves.As a young mom with a baby at home, I will always choose Best Care because they were all respectful, friendly, clean and I felt safe.

  • Review 38 (2023-08-15 - Rating: 5)

    Dalton provided great service in repairing my A/C. He recommended surge protectors for my units for any future mishaps. I mostly appreciated the options for future preventative maintenance. I put in a service ticket on 8.14.23 at about 1000am. I was super impressed when they got me an appointment the same day about 3:30pm. I have air again awesome.Thanks for the great service with a smile.

  • Review 39 (2024-08-30 - Rating: 5)

    Mark came to my home and did a great job with fixing my A/C unit. Highly recommend.

  • Review 40 (2024-03-20 - Rating: 5)

    Just had a Service Tech come to Service my units for the Summer.Chris was prompt, Courteous, knowledgeable and professional.Seems to know his Craft. I would like to use only him in the future if I have a preference. He did Great job!

  • Review 41 (2024-09-26 - Rating: 5)

    Highly recommend this representative. Very helpful and knowledgeable.

  • Review 42 (2023-06-27 - Rating: 5)

    From the initial phone call the service has been amazing! They where honest about having a full schedule and they would get to me as quickly as possible, yet they gave an alternative solution. My tech Dalton was very knowledgeable, kind and patient. He blessed my soul today ! The name Best Care speaks for itself.

  • Review 43 (2023-12-16 - Rating: 5)

    Communication and punctuality was great, they explained and showed me the issues with my 16 year old unit. Ultimately they had to replace it which is obviously a much larger cost than repairing but I am more than confident that it was a way better choice to replace versus throwing good money at bad after they showed me all the issues. The whole team was great from techs, sales, and parts team where all great!

  • Review 44 (2024-03-08 - Rating: 5)

    Nick and Dylan came in and took care of the plumbing problems quickly. They were professional and polite, they even thought me about preventative maintenance. My whole experience from booking the service on the phone to the actual appointment has been a pleasant one.

  • Review 45 (2023-06-26 - Rating: 5)

    Ive dealt with Best Care Plumbing, Heating and Air through my home warranty for years. Over those Ive had good experiences with them. Today was my first time interacting with Dalton who came to address my air conditioning issue today. One word describes him...OUTSTANDING! He was professional, courteous and knowledgeable. He diagnosed and fixed the problem, answered all of my questions and concerns and also provided good conversation. Dalton is a keeper, Best Care, and represents your company in the best way possible!

  • Review 46 (2024-02-23 - Rating: 5)

    Chris exceeds the standards for others to emulate. His professionalism and explanation of my system issues provided a clear, honest assessment to manage my expectations. Please hire more techs of this caliber as good customer service is hard to come by nowadays. Great guy and representative of your company!

  • Review 47 (2024-06-17 - Rating: 5)

    Quick estimate and a courteous crew completed my installation quickly.I couldn’t be happier !Also The new Trane unit is more quiet than the old one.

  • Review 48 (2024-02-15 - Rating: 5)

    The two repairmen Steve and Tyler did an outstanding job repairing our heat pump. They were very knowledgeable and professional and completed the work in a timely manner, they listen to the customer and were courteous and friendly. It was a pleasure to have them come to our home.Thank you,Eugene Garlington

  • Review 49 (2024-02-12 - Rating: 5)

    Best Care Plumbing, Heating and Air is one of the BEST. The tech that came to my home walked me through my app setup (he didnt have too). He explained everything to me that he did, and why. I am very satisfied with and would recommend their service.

  • Review 50 (2023-07-24 - Rating: 5)

    Quick response to my request for service, and the service person, Dalton, arrived earlier than scheduled, to my delight! Dalton was extremely pleasant, professional, and capable. He identified the problem with my A/C immediately and had it fixed within 15 minutes. Highly recommend this company, and Dalton especially, who were dispatched to my home via my warranty company (American Home Shield).

  • Review 51 (2024-02-08 - Rating: 5)

    I called American Home Shield, and they sent me this company. Chris Jordan was the Tech and Leann (spellcheck)was the administrative person i spoke with in the office. They responded in a prompt manner considering the treacherous snowstorm conditions we had. then they got the thermostat and was out in a timely manner. I have nothing bad to say about their responsiveness or service as it was excellent. I would definitely recommend them as a service provider.

  • Review 52 (2023-11-10 - Rating: 5)

    First I was blessed to have Wes as my salesperson. He provided honest, clear assesment of my needs for a water heater. It is also worth noting that Wes supported me throughout the process. Then I was blessed again to have Nick and Mason to perform the installation. They were prompt, professional and personal. These gentlemen did an outstanding job in meeting my wishes especially when working through challenges that were beyond their control.

  • Review 53 (2023-08-25 - Rating: 5)

    Want to give this team a 5 star review - Tyler Pruitt and his partner Kyle did a great job for installation. The original Tech that came to my home first to fix my AC was great as well. They made it happen. Thanks for a job well done.

  • Review 54 (2023-07-19 - Rating: 5)

    Shaina was very nice and professional. And Dalton is the coolest and most informative repairman that ever met.

  • Review 55 (2023-10-03 - Rating: 5)

    We contacted the company through our home warranty for an inspection and cleaning for our combo pack to prepare for winter. Chris J. Showed up and was great! Upon inspection Chris informed us we had a hole in our heating unit that could have caused carbon monoxide to come into the home. Tom C. came out to our home to give us options for repair or because unit was 20yrs old, gave us an estimate on a replacement. Ultimately we opted for the replacement.We had lots of questions and the team was great answering all of our concerns. Upon making the decision to move forward, the install took place the very next day! Tyler P and Kyle R worked quickly and efficiently to remove and replace our unit. We were up and running in just a few hours. Now we are ready for the changing seasons for years to come!

  • Review 56 (2024-02-15 - Rating: 5)

    We had Best Care help us with a water pressure problem. They were thorough in diagnosing the issue and coming up with a solution. They made sure I understood what they were going to do and what it would cost. Very professional service. I’ll use them again!

  • Review 57 (2024-01-15 - Rating: 5)

    Great service and fair pricing. They all went above and beyond on our large and complex unit installation. Tyler topped off a great installation with one in one instruction on the use of the new thermostat and changes made to the unit and ducting. Thanks!

  • Review 58 (2023-07-26 - Rating: 5)

    Had Mr. Dalton out to fix our AC unit today. He was VERY professional and informative. He took his time and explained the issues to me until I understood. Kind young man. If you need your AC repaired Best Care and Dalton will get you fixed up.

  • Review 59 (2023-06-28 - Rating: 5)

    Great experience with Best Care! Worked with Wes on an estimate for a new HVAC unit and Tyler on the installation. Both were very professional and responsive. Wes provided a range of options on the replacement unit with detailed explanations of the differences without pushing one over the other. Tyler was on time for the installation and on the money with his estimate of how long it would take. Will definitely be a repeat customer!

  • Review 60 (2024-08-02 - Rating: 5)

    We received quality care from Best Care. The technician was very knowledgeable and courteous.

  • Review 61 (2023-09-12 - Rating: 5)

    The guys were on time and very efficient, Tyler and Kyle were very sweet, cleaned up behind themselves and left us feeling well cared for. Thank you, Tyler and Kyle, for a job well done! Well, I had to edit this to add a seasoned installer Ken to the mix, didnt see where I could go separately for him alone...Ken was the first one who diagnosed the problem, he came back today and finished the job. The youngsters put the system in, but Ken came out and touched it up! Now all the small ticks in the system should be gone, Thanks so much Ken.

  • Review 62 (2025-01-02 - Rating: 5)

    Mark G went out of his way to be sure my heater was fixed in one day. My unlucky wake up turned into a lucky day!!! Thank you for your great job.

  • Review 63 (2024-02-25 - Rating: 5)

    Best Care Plumbing, Heationg and Air of North Alabama took very good care of our family. Shane was very thorough in his explanations and patient with all of my questions. We had to have two HVAC compressor units replaced at the same time... Tyler B and Crago did an awesome job getting the whole job done in one visit with an absolutely fantastic install. Completely 5-star service. Thank you Best Care!

  • Review 64 (2023-11-10 - Rating: 5)

    I wish I could recall the two young gentlemen names that took care of my system!!! They were very professional, cleaned up after they completed the job, and answered the questions I had about the replacement. Everyone I communicated with was very helpful. The only issue was the amount of time it took for the part to arrive. I don’t think they could control that. I’m happy and would definitely recommend this company!

  • Review 65 (2023-08-12 - Rating: 5)

    Dalton is the type of technician I look forward to! Honesty is ALWAYS the best policy. While the news about the unit was not good; the explanation and understanding that I now have, is priceless. Best Care of No. Alabama, you have an awesome employee in Dalton, I hope you let him know that with more than just words😉.

  • Review 66 (2023-07-31 - Rating: 5)

    Its not often that you can say you enjoyed having a HVAC tech in your home, but Dalton did a great job answering our questions and making us feel at ease through the process.Dalton is very personable and professional and truly provided the Best Care possible.

  • Review 67 (2022-07-27 - Rating: 5)

    Joe and Irie did an excellent installing a new Trane system. Detailed effort to installed a tightly sealed system. BEST service

  • Review 68 (2023-11-04 - Rating: 5)

    Tyler Pruitt & Kyle Rickey were both were kind, very professional and knowledgeable in the installation of our new HVAC. They made it a pleasure to do business with Best Care Home Services.

  • Review 69 (2022-09-01 - Rating: 5)

    Adam and Evan was very professional and considerate in regards to my concerns. They did an outstanding job. Very nice young men.

  • Review 70 (2022-03-24 - Rating: 5)

    They installed my new unit last year. Did a great job. I did have a few issues with installation but they quickly resolved those issues. Now they came out for spring cleaning and service. The man they sent was on time, quick but thorough. He took the time to explain necessary homeowner maintenance and the how to’s of that. Very pleasant. Very pleased with overall service and experience with Best Care.

  • Review 71 (2023-08-28 - Rating: 5)

    I have had many ac technicians but Dalton ellenbug was and is the best we have had ever. He was very thorough and explained everything to me and what he was doing. He then explained great ways to do basic prevention maintenance. He also checked the attic which is the first time someone has done that since 2009. I very much appreciate his attention to detail and communication skills. True professional. The next person I want to mention is Wes. He was very detailed in explaining my options and led me into understanding what the best course of action. He then kept me up to date on all timelines. Kept me informed. Best customer service I have seen in anything I have had to purchase and his knowledge. Then the install. Top grade with a special shout out to Tyler. Tyler was very attention to detail. He even kept working to ensure everything is perfect. So Tyler receives the best install I have ever had. I’m 53 years old and have owned 3 houses so it says a lot. These three. Dalton. Wes and Tyler are top notch and I would highly recommend this company because if these three. Thank you for everything.

  • Review 72 (2023-08-15 - Rating: 5)

    Dalton Ellenburg was great, Nice, friendly, knowledgeable and quickly identified my AC issue. He also explained what should happened shortly with contact from Best Care personnel. Would have him provide future support if needed.

  • Review 73 (2023-08-30 - Rating: 5)

    Kyle Richey and Tyler Pruitt were a gods send to my family. They were both so professional and patient and got the job down!As hot as it is outside they worked hard to install my ac. Very trustworthy thank you so much! I would definitely recommend Best Care plumbing based off of these two young men! A+++++

  • Review 74 (2023-01-26 - Rating: 5)

    Everything about the repair on our hot water heater was awesome. The 2 repair men were so polite and worked super efficiently! We will be using them in the future! And because they were available earlier than expected I was able to get so much done after they left! Overall it was a stellar experience! The reasonable price was a bonus!Edit: just used this company for a second repair. Nick and the other technician (I didnt catch his name) were extremely helpful, knowledgeable, and I was once again extremely happy with the price of the work! 5 out of 5 stars!

  • Review 75 (2022-05-27 - Rating: 5)

    Best Care Home Services did a great job with the entire process of purchasing and installing my new HVAC unit. They were prompt and very easy to deal with. Carlos was very professional, and did a superb job explaining the different HVACs, and he explained the different purchasing options as well. They were on time the day of installation. William ( the installer), was courteous and went straight to work upon arrival. He arrived at 8 and was done before noon. I recommend this company to anyone and will definitely be a repeat customer. Keep up the great work Best Care Home Services!!

  • Review 76 (2024-10-25 - Rating: 5)

    Technician was prompt, very polite, and took the time to answer all my questions.

  • Review 77 (2022-07-14 - Rating: 5)

    Once the issue was diagnosed they were able to get a good price on a great unit. Carlos was very helpful in talking me through the issues. They had the old system removed and new unit in and running in a day. The install team was fast and very professional. Thank you for the great service.

  • Review 78 (2023-06-30 - Rating: 5)

    WOW! What a great experience! Keaton, Mason, Evan, and Tyler are the best HVAC Install Technicians. They worked during the excessive heat warning and got it done! Customer Service stayed in touch with us from getting a quote until the night before installation. Thank you Wes and Kody!

  • Review 79 (2023-09-19 - Rating: 5)

    This was routine maintenance for the first time with Best Care. I am very satisfied with the professionalism of Darius, Tanyss & Lexi. Darius the service tech took me step by step through the process and patiently explained it in detail to my satisfaction. He did a thorough job! Tanyss & Lexi were excellent with billing over the phone also emailing me my transaction documents. They were polite and professional.

  • Review 80 (2022-11-06 - Rating: 5)

    Outstanding and impeccable quality service. Best Care Home Services provided complete duct replacement with great results. Prompt and professional service and workmanship. Great cleanup. Noteworthy too, was the company’s pricing. Best Care was 20-35% lower in cost compared to three (3) other estimates. Sincere thanks to Mason (Project Estimator), Cindy (Project scheduling), William (Project Manager), Tyler (senior Project Installer/Technician), and the three other installation team members. Great job and value.

  • Review 81 (2023-08-04 - Rating: 5)

    Jonathan was on time, polite, professional and immediately identified that my blower motor had went out. He thought outside the box and kept his word that he would purchase a new motor from a local Huntsville store vs ordering a motor from the factory (which would have taken longer) and come install the new motor the following morning which he did. Jonathan also informed me of the functionality of the new motor, things to consider for the future regarding my entire ac unit. He also educated me to bolo about fraudulent ac myths that are currently marketed. I was happy that American Home Shield sent out Best Care for my AC needs they were helpful last year when they came out as well. Keep up the good work guys and thank you!!Update: 8-4-2023. Dalton came out to replace my a/c drip pan, installed an aux switch to my hvac and cleaned my drainage pipes. He was very thorough and explained what the issues were and how to avoid them in the future to save money. He was very helpful and a cool guy. Last but not least Shaina with Best Care is and always awesome and professional when calling even for the most simplest question she WILL get you an answer ASAP. Shes such a please to speak with and very quick and accurate when scheduling for a technician to come out. You guys are awesome and keep up the good work. Thanks a bunch!

  • Review 82 (2022-07-05 - Rating: 5)

    We had a great experience from start to finish. I received a fair quote from their sales person, Carlos, and he responded promptly to all my questions and messages. The technician arrived on time and completed the installation much quicker than anticipated. The house is so much more comfortable and Best Care staff was very professional.

  • Review 83 (2023-08-04 - Rating: 5)

    Dalton just came by and quickly diagnosed and fixed my HVAC, all with a smile. Due to his great knowledge and quick work my house is already cooling back down on this hot August day. Happy to stay a returning customer!

  • Review 84 (2022-08-08 - Rating: 5)

    Jason was very courteous, professional and knowledgeable. He explained the issue and told me to follow up tomorrow if the issue continues. Definitely, will refer Best Care Home Services to my neighbors.Another positive experience: Both gentlemen were very professional, knowledgeable and courteous. Best Home Care Service office (by text messages) and Steven kept me informed of his arrival (by phone calls). I definitely would recommend to anyone for both plumbing and HVAC services as I have had positive experiences with both services.

  • Review 85 (2023-08-04 - Rating: 5)

    Dalton is the absolute best. Very honest, knowledgeable and very well mannered. He was able to provide me with an update on my cooling unit in a matter of minutes. Highly recommended.

  • Review 86 (2023-07-17 - Rating: 5)

    Dalton our Service Tech is AMAZING!!!He explained the cause and effect as to why the air conditioning wasnt working. I mentioned there was a loud clunk when the air conditioner barely working. He explained it was the filter being sucked in causing the air conditioner to not work properly. There was ice on the pipes outside. He clarified there was hot air blowing out of the 2nd air conditioner which should allow the air conditioner to work properly. He checked the freon and the necessary other components he assured me all was well. While we wee sitting downstairs there was a noise that caused silence. He checked the air conditioner and said it was still blowing cold air. The thermostat is still at 81 but he assured me the temperature woul. d eventually cool down. I appreciate how thorough he has been and has made this a pleasant experience. Fingers cross hopefully the house cools soon. Great service Dalton, thank you for your support!!

  • Review 87 (2022-05-04 - Rating: 5)

    The service was exceptional!!! Keaton and Evan did an amazing job! First let me begin by states they were on time and even gave me a heads up on how long the job would take, while also providing a timeline of each step. They were professional and very detailed explaining my new unit and thermostat.Simply put thank you guys!!! I am enjoying my cool home on this very warm summer day!!!

  • Review 88 (2023-06-29 - Rating: 5)

    My air conditioner went out and I was put in contact with Best Care. They called right away and sent Dalton to fix it. He was on time and full of smiles. Thank you Dalton for fixing our air and for taking time to show us what had gone wrong! My Mom says thank you as well! God bless you!

  • Review 89 (2024-10-12 - Rating: 5)

    Upon arrival, the tech shown the equipment to be install and explained how it works. After installation, he repeated the function of operation. He wanted us to be comfortable in Knowing how it’s work and the benefits that we would be receiving because of it being installed. He was very professional but caring

  • Review 90 (2023-02-02 - Rating: 5)

    Best Care was fast to respond to all of my calls, showed up exactly when they said they would, and worked quickly to set up our new HVAC system. The estimator came out and gave us several options to choose from. The installers, Jordan and Tyler, came out the following week with all the equipment and installed over two days.

  • Review 91 (2024-10-03 - Rating: 5)

    Excellent service from start to finish. Everyone I came in contact with was kinda and helpful.

  • Review 92 (2023-09-26 - Rating: 5)

    Tyler took amazing care of me today! I had a leaky pipe and it was super hot in my house and he fixed all my problems! 10/10 recommend his services! (:

  • Review 93 (2022-04-07 - Rating: 5)

    An hvac technician named Steven came out today and did a great job! He was very thorough and did good helping me understand the issue with my system. He was right on time which was nice because I had to leave work early. Great communication! You will find a much better experience going with this company.

  • Review 94 (2024-02-08 - Rating: 5)

    Ken was great. Instead of trying the sales pitch, he offered a solution to fix my system. Valley Heating and Cooling could take a lesson from his approach. Thank you.

  • Review 95 (2023-09-01 - Rating: 5)

    Dalton is the best service technician I have encountered. He not only diagnosed and fixed my main issue, but he took the time too educate me on ways to help my unit to run better.

  • Review 96 (2024-05-09 - Rating: 5)

    Installed a garbage disposal for me. Service was fast and professional, and the repairmen were very kind. Will definitely use this company again. Thanks again.

  • Review 97 (2022-07-13 - Rating: 5)

    My AC wasn’t working properly and it needed an expensive part. The two techs who came to do the repairs were absolutely amazing! They were polite and extremely informative. Once the job was completed tmy AC was working perfectly. They were obviously very experienced and knew what they were doing which is very important to me . I am definitely going to be using this company for any future issues with my AC system

  • Review 98 (2022-02-03 - Rating: 5)

    Carlos was the service tech, very polite and knowledgeable of the unit. He told what was wrong and ordered the parts needed to repair unit. Answered all my questions and put me at ease of the problem I was have. Returned in a timely manner to install the parts. Stacey was also very helpful when I called for service from Best Care , she explained I would pay for labor and confirmed my unit was still under warranty. Thanks Carlos job well done.

  • Review 99 (2022-11-09 - Rating: 5)

    This was my first time using Best Care and I cannot say enough great things about them! Tech was super nice, friendly but professional. Everything was top notch. Will be using them as my regular HVAC service company from now on!

  • Review 100 (2024-11-05 - Rating: 5)

    Jack was excellent. He came in and checked everything even in the attic. He told me what I needed and how much it would cost. He was absolutely fantastic. Thanks Best Care.

  • Review 101 (2023-06-27 - Rating: 5)

    Technician Dalton was very professional and friendly. He diagnosed the issue and had the ac up and running in 10 minutes. Greatly appreciated the service and communication. Thanks

  • Review 102 (2022-07-26 - Rating: 5)

    I highly recommend this company for A/C unit install/repair. Carlos and Joe really helped my wife and I out with a new unit when our unit froze up. They were super quick about it but they took their time and made sure everything was working properly before leaving and didnt seem like they were rushing anything. If you need help definitely ask for Carlos and/or Joe!

  • Review 103 (2024-01-15 - Rating: 5)

    I had a water heater installed. The installation cost was more than the heater itself. Things has definitely changed over the years but the technician answered all my questions he was very professional and I’m pleased.

  • Review 104 (2023-07-25 - Rating: 5)

    Today July 25, 2023 had a HVAC tune-up and look-over, 1st one since we bought this house. Dalton Ellenburg was the service rep and was professional and knowledgeable. We actually booked this tune-up service thru Home Depot, but next time will deal with Best Care directly. Signed-up for their Yearly Maintenance Plan also...

  • Review 105 (2024-09-15 - Rating: 5)

    I’ve enjoyed working with Best Care! The entire team, from the folks in the office to the techs that perform the service, is exceptional! They are patient, non-aggressive, and informative! They really to care and I’d say they are the best! You cannot go wrong if you partner with this company for your heating, cooling and/or plumbing needs!

  • Review 106 (2023-10-06 - Rating: 5)

    Tyler Pruitt and his helpers Kyle and Owen are the best. Tyler found some mold issues while installing my unit and got it cleaned up and new unit in no time.. no mess at all either.

  • Review 107 (2022-11-30 - Rating: 5)

    Tyler and Jordan both were friendly and professional. They installed 2 toilets in the house.I work from home and they were very quite coming in and out of the house.The explained anything I needed to know and asked if I had any questions.It was an excellent experience overall!

  • Review 108 (2023-07-19 - Rating: 5)

    Dalton explained in detail what our problem was and gave a solution on how to solve it. He helped answer all our questions. Thank you so much for your help.

  • Review 109 (2023-07-20 - Rating: 5)

    Shaina was very professional. Talking with her made me feel like my situation was her #1 priority, something every customer wants. She remembered our previous conversation from days ago which says she genuinely cares about me as more than just a customer. Thx Shaina

  • Review 110 (2023-07-26 - Rating: 5)

    Thank you Keaton & Evan! Very professional and quality installation. Got the temp in the house cold again in the blistering July heat! Provided options and plan flexibility throughout process!

  • Review 111 (2022-11-03 - Rating: 5)

    Installers Keaton & Evan were on time, professional, and quick to diagnose/correct our HVAC issue. Will definitely call Best Care again. Great service - thank you!

  • Review 112 (2022-08-27 - Rating: 5)

    Replaced an electric water heater with a new one from Home Depot. Also replaced two commodes with new Kohler toilets. Did an excellent job. Quick scheduling and response. Techs were very friendly and professional. Very pleased and will definitely use them again.

  • Review 113 (2021-06-22 - Rating: 5)

    On June 12th I discovered a leak in my master bedroom. I called my home warranty and they sent me Best care of No. Alabama. First Carlos came and told me what the problem was. He was great at getting my next appointment with Nate to show us our options. We ended up choosing to get a new A/C unit. Nate quickly had use an appointment for Monday June 21st. Unfortunately the wrong unit came in, so we had to wait another day. Tyler showed up with an assistant and installed the unit on June 22nd. My house is finally cool again. Thank you Carlos, Nate and Tyler, you guys are amazing. I am so happy with the service I have received from Best Care. Thanks!

  • Review 114 (2023-06-23 - Rating: 5)

    Dalton was very helpful and answered all my questions. My unit looks like new after he cleaned it.I was concerned about leaking into my crawl space. Dalton went out of his way to replace the caulking.

  • Review 115 (2022-10-25 - Rating: 5)

    Evan, Keaton, and Joey did a fantastic job on the Heating and Air condition unit installation. Very friendly, professional, and timely. I would recommend Best Care to anyone needing services.

  • Review 116 (2022-08-08 - Rating: 5)

    In June, during one of the hottest weeks of the year, my A/C quit working. I submitted a request for service and the response far exceeded my expectations. From the time Stacie called to schedule my service, until the air was cool again, she made things happen as if she cared. Tab, the technician, was obviously very knowledgeable, experienced, timely and professional. I was/am very appreciative of their exceptional service.

  • Review 117 (2022-12-09 - Rating: 5)

    Best Care is simply the best. They have helped me from the start of my plumbing issues when laying new floors to a pipe burst due to a tree root. They really explain exactly what is happening and how they plan to fix the problem! You recommend this company to anyone who ask!!

  • Review 118 (2023-07-13 - Rating: 5)

    Best Care came out today to service our unit that we just bought. The service technician did a good job he got right to work checked everything and cleaned out the drain lines.

  • Review 119 (2023-01-06 - Rating: 5)

    Nick repaired a broken water line for me in a very difficult place to access in my home. I am very pleased with his work and would highly recommend him. He is a professional, knowledgeable in his trade, and just an all around nice young man.

  • Review 120 (2023-08-16 - Rating: 5)

    Tyler was very detail oriented and discovered the issue with our system with thorough review. This company and Tyler are highly skilled for any HVAC repair.

  • Review 121 (2023-06-29 - Rating: 5)

    Great service! Dalton @ Best care did a fantastic job getting our AC system back up and running and keeping us cool. Very friendly and knowledgeable.

  • Review 122 (2022-07-26 - Rating: 5)

    Joe and Kanjion from Best Care Home Services were incredible! They worked until our AC was blowing cold and constant. Their work ethic and knowledge are top tier! Some words that come to mind are: thorough, clean, respectful, knowledgeable, friendly, and honest. Owning an older home, I know therell be AC problems but with Best Care, I dont sweat it.

  • Review 123 (2022-12-16 - Rating: 5)

    Tyler and crew did a great job installing our new heat pump. They arrived on time, they were professional and got the job done on time. Ill use them again should the need arise.

  • Review 124 (2023-07-06 - Rating: 5)

    Dalton, was great! He was very informative and friendly. Unfortunately the problem is bigger then expected 😕. However, even in having to render unfortunate news he was compassionate and caring to the situation. He explained the problem and the steps it will take to rectify. Thanks again Dalton

  • Review 125 (2023-01-12 - Rating: 5)

    The two gentleman that did the installation of our heating and air conditioning unit were great! They were courteous, professional, and knowledgeable about what they were doing and I would ask for them again if necessary. Thanks Adam and Irie

  • Review 126 (2024-10-23 - Rating: 5)

    Mark was wonderful. Very professional, friendly, and helpful. Fixed our problem. Would recommend.

  • Review 127 (2024-11-18 - Rating: 5)

    Nick went above and beyond to fux my problem very nice.

  • Review 128 (2022-12-04 - Rating: 5)

    Keaton, Evan and their crew were very punctual and knowledgeable of their job. I received a complete HVAC system, ductwork and all. They were very informative and well mannered young men. They took pride in their job. Removed old unit, ductwork and cleaned up behind themselves. Very pleased with my experience with these guys.

  • Review 129 (2021-06-17 - Rating: 5)

    I had a really good experience working with Alex. Alex offered top notch professionalism by communicating with me before and during the time he spent servicing my unit. Good customer service is very important to me and Alex passed with flying colors.

  • Review 130 (2022-11-02 - Rating: 5)

    Keaton and Evan did a fantastic job replacing my HVAC system. The were professional, timely and completed the job right. I appreciate the service level provided by Best Care

  • Review 131 (2023-07-27 - Rating: 5)

    Very professional, nice, caring, and personable. Made sure no stone was left unturned when trying to find a solution to my AC issue. Best Care is real the best care.

  • Review 132 (2023-09-25 - Rating: 5)

    Dalton was very professional and explained everything he was doing to the smallest detail. I would recommend this company to all my family and friends. Awesome service.

  • Review 133 (2020-02-19 - Rating: 5)

    Abriam, the technician, was very professional, knowledgeable, friendly and resolved my issue in a timely manner. He took the time to explain the issue with my heating system, cleaned up behind himself, and was the nicest tech I have ever had the pleasure to meet! There are not enough words to express how highly satisfied I am with his work and his awesomeness!!!! I recommend him to everyone! Keep up the great work, Abriam!!!! :-) :-) :-):-) :-) :-)

  • Review 134 (2020-02-14 - Rating: 4)

    The blower on my central unit went out Wednesday evening. I placed a service call with my home Warrenty provider Thursday morning, and had a scheduled appointment for Thursday afternoon. The technician arrived after the appointment window, but he did come, diagnosed the issue, and repaired my system. He was polite and attentive to my observations and concerns. It was a good experience 😁

  • Review 135 (2024-03-20 - Rating: 5)

    Chris was great. He was very knowledgeable and pleasant. He had my a/c going very quickly.

  • Review 136 (2023-01-24 - Rating: 5)

    Nicholas has installed a water heater and also completed some plumbing changes needed for a remodel. Solid worker. Price is decent for the work done. I will continue to be a customer on upcoming projects.

  • Review 137 (2020-12-02 - Rating: 5)

    The lead installer and his team from Best Care did a professional job of understanding the removal and install requirements to accomplish the job at the work site. In addition. The lead installer was were able to troubleshoot what turned out to be both a defective thermostat and a bad wire in the original house wiring that precluded the new Trane system from immediately turning on. Great work by the lead installer and his support team from Best Care.

  • Review 138 (2020-06-03 - Rating: 5)

    Listen and read this well I probably will never call my warranty company again and directly call Best Care for Carlos Chacon from here on out . Not only did he completely take care of the issues but educated me as well on what was wrong and exactly what he was doing. I have had yearly services done to my hvac system and none of them were close to what this guy went out of his way to do so I highly recommend them and if you can ask for Carlos.

  • Review 139 (2023-01-18 - Rating: 5)

    Jason from Best Care went above and beyond to take care of my HVAC needs, his level of professionalism is A+! He communicated step by step, I would absolutely recommend him for all of your HVAC needs!!

  • Review 140 (2024-12-03 - Rating: 5)

    Very friendly team they handle problems properly!

  • Review 141 (2022-05-10 - Rating: 5)

    Update May 2022 - My second unit needed a repain this year. Best Care scheduled quickly and their staff is always professional and considerate. Thein tech, Tyler, did a great job.Enjoyed the professional staff and their methods to communicate and keep in touch.

  • Review 142 (2024-04-04 - Rating: 5)

    Friendly, quick diagnosis and repair at a very fair price! Will use them again for sure for any AC issues I have!

  • Review 143 (2020-01-27 - Rating: 5)

    Our hvac was making a weird noise. We had a home warranty, and they came out to fix it (I think our guys name was Abriam). Within seconds, he knew the exact problem. He confirmed, ordered the part, and fixed it once the part came in. Both times, he came within the time frame that was told to us, and he was very friendly. I liked that in addition to giving you a time frame, they text you when the tech is actually on the way, and then you can track them to see how far away they are. Overall, I was really impressed. If we have a problem in the future, I would feel confident calling them again.

  • Review 144 (2024-02-23 - Rating: 5)

    Keaton was very professional and explained in detail what the problems were and what the solutions were. Prompt and on time, cleared up and removed any trash. Thank you

  • Review 145 (2022-05-09 - Rating: 5)

    Thank you Best HVAC for taking care of our A/C need. From our experience Mr. Chad is the reason this business has earned an excellent reputation for taking care of customers. We would recommend.

  • Review 146 (2020-07-28 - Rating: 5)

    Abriam had experience in replacement/repairs. He wasnt an off the street salesman. Past experience goes along way with me. His quote was fair, I got the best, a Trane, and Arthur installed the unit left the work area clean. Ill be calling Best Care when my next AC unit goes out.

  • Review 147 (2023-08-24 - Rating: 5)

    Nicholas provided outstanding service. His professionalism was exhibited throughout the process. We really appreciated his demeanor. Thanks Nicholas!

  • Review 148 (2022-03-01 - Rating: 5)

    I have had 4 HVAC companies work on my split unit. By far Steven Holder has been the best Tech I have seen. Flawless, detailed and to the point. I will work with them and Him anytime a 10 star

  • Review 149 (2025-01-07 - Rating: 5)

    The man was nice ,polite and professional

  • Review 150 (2022-03-02 - Rating: 5)

    The message you included was: Tyler did a great job. He arrived on time. He fixed my problem in a short amount of time. All the while Tyler was professional and courteous. Job well done. Thanks.

  • Review 151 (2023-09-26 - Rating: 5)

    Tyler was very professional and fixed the problem I was having quickly. He was very efficient and I would definitely recommend him for all your plumbing need! :-)

  • Review 152 (2023-08-23 - Rating: 5)

    Dalton was great. He came over and helped us when we needed it our house was burning up from this heat we have been having and he fixed it right away.

  • Review 153 (2024-09-24 - Rating: 5)

    Evan and Keith were very professional installing my new AC unit. Great customer service! Thank you so much.

  • Review 154 (2022-03-22 - Rating: 5)

    Had these guys out multiple times to install toilets and then to replace a garbage disposal and also fix a leaking drain under a sink through Home Depot. They always show up on time, do a great job super fast, and are professional in all regards.

  • Review 155 (2022-10-26 - Rating: 5)

    The technicians were fantastic. Very easy to talk with and very professional. Mason was also professional, courteous and polite. I would put this service and team members above what I expected. Thank you.

  • Review 156 (2022-01-27 - Rating: 5)

    Excellent technicians that went above and beyond! The day after my repairs, I even got a call to ensure everything was working correctly. I would recommend this company 10 out of 10!

  • Review 157 (2023-06-30 - Rating: 5)

    Dalton was great! He was very knowledgeable about our a/c unit and was able to answer any questions we had. Overall great experience!!

  • Review 158 (2022-08-29 - Rating: 5)

    The service tech Chris was very professional and he explained the issues concerning my unit and provided great service. I would give him 10 stars if I could. Thank you Best Care.

  • Review 159 (2020-11-22 - Rating: 5)

    Weve had a few experiences with Best Care. Nothing but good things to say. Very professional. All work was done through home warranty so I cant help on prices but I would trust whatever quote they may provide. Great people.

  • Review 160 (2020-11-10 - Rating: 5)

    Their Tech Jeremy called me and stated they would be earlier than anticipated. Once they got here we had a brief discussion , they asked some great questions and then got to work. Found they didnt have the part the needed but went and picked it up and were back within a few minutes. Completed the job, checked the system again to ensure it was working correctly and then departed. I hope AHS continues to assign them our job requests when we need them!

Similar Organizations