Biggerstaff Plumbing Heating & Air

Located in Lincoln, Nebraska

Address: 3605 N 40th St, Lincoln, NE 68504, United States

Phone: +1 402-466-8118

Rating: 4.6

Services

Wheelchair-accessible entrance
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-16 - Rating: 5)
Had a boiler fail at Holmes Lake Rehabilitation and Care Center. Called Biggerstaff Plumbing for service. Receptionist said that they were extremely busy and would not be able to come out that day. I explained to her that 50 residents were without hot water and this is an emergency. Receptionist said that they would get someone out for service immediately. Biggerstaff was out within the hour. They had to replace the boiler due to the internals rusting out (water actually pouring out of air intake). Robert performed the install. Robert has worked on the boilers over the years and is extremely knowledgeable. He is always professional and provides information and recommendations to prolong equipment life. I highly recommend Biggerstaff for any heating or plumbing needs. And if you want the best, ask for Robert.Roger EngelMaintenance DirectorHolmes Lake Rehabilitation

Review 2 (2024-08-22 - Rating: 5)
My AC stopped cooling, so I called Biggerstaff at 4:30 pm, the phone was answered promptly and they scheduled a tech to come out the next morning.Jake stopped by, and was polite and fixed our AC promptly (capacitor had gone bad).I asked him to also do a pre-winter furnace check, he agreed, and he replaced a faulty igniter. I would recommend Biggerstaff to friends and family. My turn around time from calling them to a resolution was under 24 hours!

Review 3 (2024-06-10 - Rating: 5)
We had an older AC unit that was located in a difficult spot. Several other companies recommended abandoning the unit and adding a new mechanical room or other more expensive alternatives. The Biggerstaff team got the unit replaced (at a reasonable price) and our guests and employees are super happy with our much cooler environment this summer. Thanks to Jim & the team!

Review 4 (2024-01-19 - Rating: 5)
This company made a crisis into a blessing! Their estimate after my furnace had been condemned by another company due to mainly a cracked heating exchange was honestly amazing. It was 0° out and getting colder. Jim took the time to explain my options for units, rebate programs and financing. He never pressured me for a sale at all. The crew showed up the next morning in the freezing and replaced my furnace and flue. They did the hardest job because my furnace is in the attic! Other companies wanted to charge me significantly more because of this, and many even declined to do this job. I came home to a toasty house and couldnt even tell they had been there, aside from my furnace was working. Its currently feels like -9° outside and is 70° in my home. I cant say enough about this company and will be forever grateful! Theyre definitely ranked #1 in my book! They are honest, hard working contractors! Thank you Biggerstaff!

Review 5 (2024-06-19 - Rating: 5)
We used them to evaluate our sump pump and Adam, their service technician was outstanding. Able to trouble shoot easily, offer suggestions and was extremely professional. I have already set up annual maintenace with them. Extremely happy.

Review 6 (2023-10-31 - Rating: 5)
The best customer service ever from start to finish! Everything was handled so professionally and each person I interacted with was super friendly and knowledgeable. Thank you Robert, Amanda and Adam! YOU guys are why Biggerstaff is our new contact for every plumbing/heating and A/C issue from now on for sure! Thanks so much!

Review 7 (2023-01-05 - Rating: 5)
I had an exceptional experience with Biggerstaff. It is hard to find any service where the employees are competent, professional, and customer service oriented, but Biggerstaff proved that they do still exist. We needed an HVAC humidifier installed rather quickly due to some health issues that I was experiencing. When they came out to quote the job, they inquired about how I was feeling and hoped that I felt better soon. They also offered suggestions while we waited for our install date. Service like this is hard to come by. We will use them in the future for sure!

Review 8 (2023-10-07 - Rating: 5)
To be honest, Ive never called Biggerstaff plumbing before. I had an emergency and they sent Mike out pretty much right away. He assessed everything, then took care of it. Ill be having more work to be completed in a few days. Hope all goes well!Thank you.

Review 9 (2021-08-20 - Rating: 5)
Our water heater was dripping for several months and then started to leak at the bottom. I called Biggerstaff on Friday afternoon and got a quote. Was waiting for some additional quotes so called back Monday morning to schedule the work. They honored the price quote they gave me Friday even though they had just gotten word of a price increase. They also had a cancellation and were able to send someone out within 30 minutes. New hot water heater was working great within a couple hours. Thanks so much for the great service! And I was able to get a $150 rebate from Black Hills Energy for this energy saving water heater.

Review 10 (2022-06-07 - Rating: 5)
We had numerous other companies come out before Biggerstaff. They all seemed clueless and said theyd be getting back to us with more information of what needed to be done.Biggerstaff came today and has our A/C running and operating like normal again. Only took him a couple of hours and at a very good price for the repairs.Thank you!

Review 11 (2019-08-06 - Rating: 5)
It was extremely hot when our AC expired. Biggerstaff technicians came and assessed our situation. They gave us options and we chose to go with a new high efficiency AC. Their bid was very competitive. The install was completed promptly and they cleaned up very well after the install. Thanks again!

Review 12 (2022-05-13 - Rating: 5)
Thank you Jim for coming out this evening to get my A/C cooling again. I called the company that installed a new furnace and air conditioner 2 years ago and was told it would be a week until someone could come out. It was 85 degrees in my house so called Biggerstaff and Jim was out in about an hour. Found the defective part and its cool again! Many thanks Jim for your kindness and professionalism...

Review 13 (2023-08-29 - Rating: 5)
Great service. From the initial quote for total ac/furnace replacement to completion, easy to read the entire quotes, friendly, knowledgeable technicians. Fast turn around, plus they clean up their areas. Thank you!

Review 14 (2019-04-16 - Rating: 5)
My water heater went out and was running/leaking water. I called Biggerstaff and they sent someone out right away to shut it off. The very next day I had a new one installed. They were friendly, fast, and efficient! I also called John Henrys but they were $300 more expensive and didnt have scheduling that worked, Id have to wait longer. Great experience with Biggerstaff! Will use from now on and highly recommended.

Review 15 (2024-03-08 - Rating: 5)
Handled our law offices sewer repairs, and backflow device testing.Excellent work. Remained on target with the estimates provided, and completed the work well and on time. Thank you!

Review 16 (2020-09-02 - Rating: 5)
We LOVE the folks at Biggerstaff! Super reliable and we are very satisfied with their services! We especially love having Jake come to the house, he has always really gone out of his way to make sure our mechanical stuff is in tip top shape! We highly recommend Biggerstaff.

Review 17 (2021-02-11 - Rating: 5)
When our heater went out on one of the coldest days of the year, Biggerstaff worked quickly to arrange someone to come out to take a look. In the meantime, they talked us through ways to keep the house warm. They checked in the next day with additional information. Biggerstaffs friendly and helpful service exceeded our expectations!

Review 18 (2021-11-24 - Rating: 5)
This is one of those instances that if I could give more than five stars I would. I have used Biggerstaffs both for plumbing repair and for a major HVAC replacement and they have provided outstanding service, I couldnt be more pleased. The plumbing problem involved reduced waterflow in my kitchen faucet. Another company told me my water pipes would need to be replaced. Joedy, the plumber they sent out, popped the end off the faucet and said it was clogged and he could clean it out with no problem ... issue solved. He also did some work on a very old toilet that will prevent me from having to replace it for awhile rather than trying to sell me a new one. The HVAC project was a major undertaking and I even had companies turn me down because it was going to be a lot of work in difficult surroundings. My furnace is in the crawlspace under the house with no access other than to crawl on hands and knees through a small opening. Somehow they managed to get the old system out and install a new one. I know the new system only fit through the opening by fractions of an inch. The three technicians, Thad, Jackson, and Jeremy spent two whole days crawling in and out under the house doing the work. The crawlspace itself is only about 36 inches high so they were on their hands and knees the whole time building my furnace piece by piece. They never complained, were courteous, professional, and the very best people I could imagine working with. Finally, Jim Johnson the fellow that provided the estimate and shepherded the project through, has been terrific to work with. He has always been responsive to questions, even dumb ones, knowledgeable about the products, and helpful in determining what would be right for my situation. I know this is long, but they deserve a long review. These folks are truly the best of the best !!!

Review 19 (2023-11-12 - Rating: 5)
Bigger staff is very responsive, on time and extremely professional. They helped with all of our needs in redoing our kitchen and any time we have had a plumbing issue they are the ones we call.

Review 20 (2020-08-04 - Rating: 5)
Yesterday, for the second time this year, Biggerstaff was able to come out and help with with a plumbing emergency on just a few hours notice. Thank you so much for all you have fixed for me, this year. Also, thanks for being very efficient on the job and very nice people.

Review 21 (2021-09-09 - Rating: 5)
Biggerstaff was efficient and timely in our need to get our garbage disposal fixed! The plumber called when he arrived to work and called to verify completion. Explained what he had done and asked if we needed any more help.

Review 22 (2019-11-01 - Rating: 5)
While discussing our sons allergies with Jim at Biggerstaff Plumbing Heating & Air, he suggested that we look into a Reme-Halo In-Duct Air Purifier. After reading the brochure, talking to someone that already had one installed and a little on-line research, we decided to try it. There is way less dust in our house and we all feel better when it comes to allergies. The air purifier installed a few months ago. When I turned the heat on this fall, we didnt have the usual burning smell. Having the Reme-Halo Air Purifier installed was a smart decision for us.

Review 23 (2020-01-08 - Rating: 5)
Great service. They have replaced my furnace, air conditioner, water heater and multiple plumbing projects. They have stood behind their products and taken wonderful care of us.

Review 24 (2020-06-14 - Rating: 5)
The gentleman that came out had a plesant attitude and very friendly. He did the work very well. He went above and beyond. Highly recommend Biggerstaff Plumbing!

Review 25 (2021-08-17 - Rating: 5)
Top-rated customer service award by FAR 💯👍 For the two gals & one gentleman who helped me this morning at Biggerstaff. Excellent 😊 Thanks for all the correct info & new furnace filter. 😁 Yay

Review 26 (2019-11-04 - Rating: 5)
Technician was efficient , friendly and quick. Biggerstaff always takes care of my heating, air-conditioning and plumbing needs

Review 27 (2023-07-22 - Rating: 5)
Weve been with Biggerstaff since 1992. Always satisfied with the service and work preformed.

Review 28 (2022-03-18 - Rating: 5)
Got me in much faster than I expected, they got the known issues fixed quickly, and figured out an unknown issue in time to fix it before it got any worse. 10/10, highly recommend.

Review 29 (2019-06-11 - Rating: 5)
Great job. I am so glad it was only the compressor and not the whole unit. Thank you for saving my life and letting me get my ac back and running.

Review 30 (2019-10-26 - Rating: 4)
Rebuilding is still in progress, but rooms are very nice, and when complete, the castle wil have all its amenities, and I believe. The best location on the island

Review 31 (2019-10-30 - Rating: 5)
If you have an old boiler in Lincoln, Nebraska Jake is your man. Excellent knowledge base and customer service -highly recommended .

Review 32 (2019-06-01 - Rating: 5)
Biggerstaff does excellent work and I would recommend them highly. Thanks for all your excellent professional work. :)

Review 33 (2024-02-18 - Rating: 5)
Had our 20-year old Lenox AC/Furnace replaced 2-months ago by Biggerstaff. The installation went as expected and as outlined in the pre-construction bids. Mr. Johnson, who bid the project, was great to work with and was very interested in designing a system that met our budget and HVAC needs. He identified and corrected a problem with our original HVAC design that has greatly improved our living experience and reduced monthly energy costs! He was an absolute pleasure to work with.The installation techs were professional, knowledgeable, respectful (e.g., cleaned up, put things back as they found them, etc.), and courteous. I also appreciate the follow up contacts by Mr. Johnson in regards to how things were working and on the status of our energy rebates. I give Biggerstaff my highest recommendation! They will be my first call for any HVAC needs for our family.

Review 34 (2022-05-02 - Rating: 4)
Cindy needs some help with customer service o so rude!! 🙄Taylors was just great!!

Review 35 (2021-02-15 - Rating: 5)
Quick service & fixed my plumbing problem in 1 service call! Thanks Biggerstaff!

Review 36 (2022-04-27 - Rating: 5)
Thanks Taylor & Robert for coming out today for handling our plumbing issue at Our Lincolnshire office.

Review 37 (2022-07-18 - Rating: 5)
Reliable, excellent product. Love my service man. Is very professional and knowledgeable yet personable and takes the time to answer all my questions and explain in a manner I can understand. For example how humidity settings affect the temperature the heat pump emits.

Review 38 (2023-01-04 - Rating: 5)
Quick and easy! I will be a return customer when the time comes!

Review 39 (2022-11-02 - Rating: 5)
We’ve had them service our heater, do some plumbing work and fix our a/c system. Every time the staff have been friendly and clean up after the work is completed.

Review 40 (2021-01-22 - Rating: 5)
I inquired about adding a whole home HVAC humidifier as well as preventatively replacing my 13 year old sump pump a few months ago. Every question and/or concern was answered thoroughly. The HVAC crew and plumbing crew were separate yet Dennis was able to arrange for both crews to come out for the same appointment time...which was greatly appreciated.For anyone questioning whether an HVAC humidifier is worth it....I 100% approve. I have a hygrometer/thermometer at my home and office. My office is currently 71 degrees and 17% humidity. My home is 70 degrees and 40% humidity. Its not just a number....my home has no static, my skin isnt dry, I have less congestion, and it just feels more comfortable. Ive tried numerous plug-in humidifiers that end up getting moldy, only good for one room, and are just a huge hassle. It might be more money upfront but the cost of the HVAC system is the way to go. Thank you Dennis and Biggerstaff team!

Review 41 (2019-11-01 - Rating: 4)
They take care of our ac & furnace needs. Great service techs

Review 42 (2023-11-25 - Rating: 5)
Biggerstaff does good work.

Review 43 (2020-06-11 - Rating: 5)
Biggerstaffs had kept my old air conditioning unit running from when I moved to my house in Lincoln in 2014 until the unit finally died in June of 2020. They sent someone out on a Monday to check it, then had a crew here early on Wednesday to install the new air conditioner. They were friendly, professional, and answered every question I had. Ill keep doing business with them.