Miller & Sons, Salt & Water Conditioning, Inc.

Located in Lancaster, Pennsylvania

Address: 2021 Horseshoe Rd, Lancaster, PA 17602, United States

Phone: +1 717-397-4609

Rating: 5

Services

Delivery
In-store pick-up
In-store shopping
On-site services
Wheelchair-accessible car park
Quick visit

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-06 - Rating: 5)
Amazing service! Sales and install staff are top notch...Our softener died and we were able to get it fully replaced in addition to reverse osmosis system in only 2 weeks. Didnt realize how much of a positive difference it would make having soft water in the house and purified drinking water right off the sink. We highly recommend M&S for any water treatment needs... they made our water great again!

Review 2 (2024-12-06 - Rating: 5)
We really appreciate everyone from Miller and Sons. Tim was great. We didnt feel like we were being to sold to and felt he was looking out for the best interest of our home.The install team did a great job and worked past 5pm Friday to ensure the job was done right. All staff was friendly and professional.Thank you again. We enjoy our RO and home filtration system.

Review 3 (2025-01-02 - Rating: 5)
Matt was very knowledgeable and informative.We had an issue with our water system another company could not fix with numerous visits. Matt solved the issue in a couple minutes. We now have an annual maintenance contract with Millers

Review 4 (2024-11-23 - Rating: 5)
Miller and sons demonstrate a mastery of H2O science and experience w/uv and iron removal within our system. Very pleased with their competency and service!

Review 5 (2024-10-05 - Rating: 5)
From the no pressure sales experience to installation, everything was top notch. Greg was the salesman who came to our house and provided a quote - great experience. Eric and Matt performed the installation for a water softener, UV light, and RO system. They were both personable, professional, and did great work. They went out of their way to make sure everything was working optimally and all my needs were met - including making some adjustments to my water pressure. No regrets with my choice to go with Miller. Thank you all for a good experience!

Review 6 (2024-12-16 - Rating: 5)
Ryan was courteous and very caring. He was meticulous which I always appreciate in a professional. The install was just done today, so I do not have anything else to report but I’m sure it will be all good reviews. I could not be happier. Thank you, Ryan!

Review 7 (2024-10-28 - Rating: 5)
Matt the installer of my new water softener was great. He spent time with me showing me how the system worked and was especially patient as I took notes. In addition he explained options to buy salt and filters that included places other than Miller and sons. He was very fair and I really appreciated his time.

Review 8 (2024-10-30 - Rating: 5)
Very professional, very courteous. Found a solution to our complicated set up. Fixed a pipe for me that had nothing to do with the work they were doing which was great. Then stayed late after finishing due to a faulting ignition switch (not their fault) on our hot water heater to make sure we had hot water before he left, which was above and beyond. Highly recommend.

Review 9 (2024-05-07 - Rating: 5)
Excellent company! We had a fantastic experience from sales, consultation, and initial quote to adjusting the quote, to taking out an extremely old tank no longer being used when the team came to install our water softener. Five star company, five star service!! They also thoroughly tested our water, and right sized our needs, unlike a very popular competitor, who gave us a quote double the price and things we didn’t need.

Review 10 (2024-09-27 - Rating: 5)
Our water taste great! Smells like water too … we had all types of issues. Miller and Sons is organized and professional . Everyone is top notch. From day one and a year later. Great service! Our service guys are always on point. They know what they are doing and get it done. What else can you ask for?

Review 11 (2024-11-11 - Rating: 5)
Could not be more happier with the service this company provided us. We just purchased a new home and found large amounts of bacteria in our well/water. I am currently 8 months pregnant and was stressing over the timely manner this could be treated in. Devon and Tim were efficient in making my water feel like a priority! Devon was the on-site job man and was very professional, knowledgeable and reassuring. I would recommended this company to anyone!NEW REVIEW 2024:This is my second five star review for this company. Three years later and I can say I would give more stars given the chance. This company is incredible. The employees go above and beyond and are honest! We had a well pump issue that causes issues very quick and with two young kids in the house we were struggling all around. Erik came out, assessed the situation and immediately took matters into his own hands as we were losing water pressure. He rounded up what felt like the A-Team, Seth, Dan and Derek and the guys begin digging… IN THE RAIN! My husband and I could not be more impressed by how the equipment was installed, how friendly and accommodating the staff was and most of all how Erik handled the situation from start to finish. Three years later and I am STILL going to stand by my first comment in saying that I would recommend this company to anyone! Give them a call, and maybe if you’re lucky Erik will be your contact (though everyone there seems to be just as great)!

Review 12 (2024-09-25 - Rating: 5)
Multiple bags of soft water salt was delivered and stacked, nicely, in our basement next to our water softener the day after ordering. Great service and reasonable price. Delivery person also had great demeanor. Will use them again as we have before.

Review 13 (2024-08-28 - Rating: 5)
We were having problems with our water softener. Ryan was the service man who came to our home. He was very professional, knowledgeable and was able to repair our softener highly recommend Miller & Sons

Review 14 (2024-12-20 - Rating: 5)
Timothy D. Young is a great salesman...probably one of the best. Ive seen a lot of water salesman, probably more than most, everyone knows it. Everyone Loves Tim. Millers has the best water products. They do a wonderful job of making water great again. Much better than Martins. They are so glummy. Glummy, glummy Martins. Ill tell you whos not glummy....Mary. I talked to Mary in the office and I said Isnt she wonderful, how can you not love Mary. We need more people like Mary in this country!

Review 15 (2024-05-09 - Rating: 5)
Seth, Matt and Dan did a wonderful job installing our on demand hot water system and water softener. Excellet job. The sales rep (Matt Stevenson) is awesome too.

Review 16 (2024-09-29 - Rating: 5)
Eric was very knowledgeable and professional installing my whole house water filter system. He explained how it worked and answered my questions, while doing an excellent job!

Review 17 (2024-12-18 - Rating: 5)
Erik provides excellent service. Miller is extremely fortunate to have someone with Erik’s skill set and personality.

Review 18 (2024-09-24 - Rating: 5)
Dan from Miller & Sons was great. Professional, the the point, and answered any questions I had while patiently explaining my new-to-me water softener system.

Review 19 (2024-03-15 - Rating: 5)
We had our water conditioning system installed today and we couldnt be happier with Dan and Tim who did the work. Very professional and super friendly. Did great work and explained everything and answered our questions. Also made sure they cleaned up after themselves. Would highly recommend the services.

Review 20 (2020-08-28 - Rating: 5)
Awesome job. Replaced my old water softener that came with the house . Very responsive. Good pricing. The staff is extremely knowledgeable. Salesmen Matt was on point and actually listen to the needs of my house and came with the right product to start with. Logan and Tristen had the old one removed and new installed in no time. Showed me everything and explain the app. Overall very professional company would definitely recommend hiring them.

Review 21 (2024-10-09 - Rating: 5)
Eric was wonderful! He was on time. He was professional and answered all my questions. He is definitely an asset for your company.

Review 22 (2024-09-18 - Rating: 5)
Just had our annual service. Erik our technician was early, got right to work, was very nice, explained what he was doing and put up with our two big dogs who were under his feet the entire time. Great experience as always.

Review 23 (2024-10-26 - Rating: 5)
Pleased with visit to evaluate an issue we were having with our soft water tank system. The techs were knowledgeable and explained options for fixing our system.

Review 24 (2024-10-19 - Rating: 5)
Highly recommend! Eric and Chris were friendly, knowledgeable and did a fantastic job installing a tricky drainage installation.

Review 25 (2024-07-31 - Rating: 5)
We are so impressed with every aspect of this company! From the first phone call (Mary) and visit (Michael) to excellent service (Erik and Ryan), it is clear that your company is built on excellence and integrity. So grateful for this, and for the kindness of each person we have met from Miller & Sons.Erik has been a superb representative of your company.Thank you.

Review 26 (2024-03-19 - Rating: 5)
We had Miller & Sons install a water softener and reverse osmosis system in our house back in early 2020 with subsequent annual maintenance visits since. Every person or technician I’ve spoken to or encountered with over the years has been pleasant and professional. Work has always been clean and tidy. Pricing has, in my opinion, been fair and reasonable. Great work!

Review 27 (2024-08-23 - Rating: 5)
We couldnt be more pleased with the service we received from Miller and Sons. Matt was great!! Patiently explained all he was doing and answered all our questions and concerns! This is not our first time working with Miller and Sons, and I highly recommend their service!

Review 28 (2024-10-29 - Rating: 5)
Dan and Eric did a great job!! I was extremely pleased with their professionalism and knowledge! Highly recommended!!

Review 29 (2024-01-23 - Rating: 5)
We had our Evolve 1054 water softener and conditioner installed by Devon. The installation experience was perfect and Devon is an amazing representative. We had several install locations to consider and Devon listened to my concerns and completed the install fast and accurate. We’ve had our system since November and can share that our water tastes great and our appliances are protected. Thanks Matt for the great sales experience and thank you Devon for doing a great job on installation.

Review 30 (2024-05-05 - Rating: 5)
It was really great to have Dan servicing our RO water system! He was professional, courteous and took the time to explain the different filters and membrane. I now have a greater understanding of how the system works! To me, Dan was a knowledgeable and “easy to talk to “ associate. I would highly recommend Dan!

Review 31 (2023-06-06 - Rating: 5)
We had a water softener install at our home on 6/1/2023 by one of the BEST Technician I have ever come across and to enter my house. Devon is amazing. He was so easy to talk to. He made me feel so comfortable asking him questions. He is a greatprofessional and very knowledgeable in his field. Great job Devon. All Techs should learn from you when it pertains to customer service and their profession.

Review 32 (2024-11-15 - Rating: 5)
Seth was very professional and competent in the work he completed.We highly recommend him.

Review 33 (2024-12-17 - Rating: 5)
Henry is great ! He makes seven trips down to my basement and fills my tank with salt and leaves the rest to the side

Review 34 (2023-06-21 - Rating: 5)
Erik and Seth were great! Super friendly, on time and quick with their work. Erik walked me through how the system worked, answered all my questions and gave me a run down of all the contacts I could reach out to if there were any issues. Erik explained how much salt was needed, how long the salt was estimated to last, etc. As someone who is not familiar with a water softener or hard water in general, this was all a big learning experience for me and Erik made it easy to understand. Seth was super nice, quick with installing electrical, informative, and very professional. Our entire experience with this company has been great from the salesman, to scheduling, to final install. Very quick and speedy service, very nice people and we 100% recommend Miller & Sons!

Review 35 (2024-05-15 - Rating: 5)
Very professional and knowledgeable. Matt was great and very patient! Diagnosed another issue we didnt even realize we were having and was able to get us an estimate within minutes. Love Miller and Sons for all of our water needs!

Review 36 (2024-02-01 - Rating: 5)
Dan had never to my house before. He was coming to install new sink and faucet. As I showed him around, he answered many plumbing questions I had that did not have to do with the current installation. He offered suggestions about other issues and offered to give an estimate on other work. When my husband stopped by over lunch, Dan stopped his installation to talk to my husband about these issues also. Dan also immediately noticed the scope of the work for today and called his office to see if help was available. Thank you. Seth! Dan and Seth were able to brainstorm solutions for unexpected problems that came up.

Review 37 (2024-11-12 - Rating: 5)
Ryan was right on time and did a great job installing the system. Took care of minor issues quickly.

Review 38 (2024-05-22 - Rating: 5)
This was the best experience from start to finish with our purchase of a new water softener. Mike was so great answering all my questions and Erik did a fantastic job putting the new system in. I highly recommend them!!!!

Review 39 (2024-02-09 - Rating: 5)
From the salesman to the lady in the office to the installer, nothing but professional kind and courteous without any pushiness or shady salesmanship. This was the third quote /water test I have had done and I would absolutely recommend this company. They clearly understand what customers dont want while valuing what they do.

Review 40 (2024-02-16 - Rating: 5)
Henry the receiver is very good, fast unloading and a very nice guy its a little tricky backing in off highway so be careful

Review 41 (2023-06-06 - Rating: 5)
So happy with the service we received working with Miller and Sons. They replaced our old water softener system. They do an amazing job keeping it maintained and up and running. We have also had to use them on an emergent basis and can speak very highly of their quick service! Very easy to work with, responsive, and courteous service. Would highly recommend for your water needs!

Review 42 (2023-08-16 - Rating: 5)
We were having some issues getting our water softener to function properly, so we decided to give Miller & Sons a try. A tech, by the name of Devon, came out the same day and got everything functioning back to normal.We were completely satisfied with the quick response, excellent customer service, Devon’s professionalism, and overall costs. We will definitely continue to use this company for any future needs!

Review 43 (2024-03-07 - Rating: 5)
Just had a fantastic experience with your technician Erik with the install of our acid, neutralizer and water softener. He explained every detail of what he was doing, as well as what to expect in the days to come. I have come away from this experience, confident that your company was the right choice in choosing our new system, and that, you will provide the quality quality service for any future needs. We may have regarding this system. We will certainly recommend your company to anyone. We know that is in the market for the service that we have just purchased. Again, Eric went above and beyond with his technical abilities. I would also like to mention your sales representative Greg. He did not over estimate the quality of your company.

Review 44 (2024-02-02 - Rating: 5)
Excellent service Mary was a joy to set up appointment. Derick call with a runs of what he was doing. They made special arrangements to drop of sample. They will stay my well inspectors for any future business. Friendly, polite, professional.

Review 45 (2022-09-29 - Rating: 5)
I wanted to take a second to share how great my experience with Miller and Sons has been. From Michael, who initially came out help me fix my hard water issues, to Mat who helped with the physical sale, the lovely ladies in the office and both Devon and Ryan who did the install... I could not be happier. I have had lots of people in my home over the years and no team (because I tell you they are a team) was more professional then these people. They showed and explained everything to me in detail. They answered all my many questions. They were patient, clean and awesome with my pets. Super friendly and honest. They all seem to truly care about the work they do and my home. I hope they all know that it is appreciated and noticed. I would highly reccomend you using them. Thank you Miller and Son.

Review 46 (2024-03-05 - Rating: 5)
From the initial phone call to the day they came out for our filtration replacement - hey were on time, professional & easy to deal with. We will be recommending Miller & Sons to all of our clients for water service needs!

Review 47 (2024-10-03 - Rating: 4)
Everything went fine . Very good looking installation !! I never give 5 stars because there is always room for improvement. Satisfied 100% ......... 👍👍

Review 48 (2024-05-10 - Rating: 5)
Our service from Miller & Son was very positive. The tech was knownagable,efficient and a pleasant person as well.He will return with the correct filters for our water system.

Review 49 (2024-05-16 - Rating: 5)
Installation of my softener went very smoothly. Matt took time to explain everything to me. He was very professional and respectful.

Review 50 (2023-07-26 - Rating: 5)
From the moment I contacted this company, thru installation and now one year later, this company has been top notch service. The ladies in the office are very professional and kind. Devon did my installation last year and he returned one year for my annual maintenance. His work was impeccable. He was knowledgeable and willing to answer all my questions. I have since referred this business to many others. Thank you to all who work there and again thank you Devon!

Review 51 (2024-03-14 - Rating: 5)
This Company, and in particular, Ryan, went above and beyond my expectations. I purchased a new kitchen faucet and had a plumber from a well-known box store install it. A day later the kitchen cabinet and floor was flooded. They came out again and, the next day, another flood. I was panicking because I was hosting a surprise 80th birthday party for my husband in three days and couldn’t afford to be without water. Exasperated, I went to Bombergers in Lititz to seek a solution. They told me they use Miller & Sons for plumbing needs. I was surprised because Miller & Sons installed my water softener. I called and explained my situation to Mary. She didn’t hesitate to help me. She sent a technician out the very next day. That technician was, Ryan. And, considering that it was late Friday afternoon, he worked until he fixed the problem. So, Ryan, my husband and I can’t thank you enough for a job well done.

Review 52 (2023-06-06 - Rating: 5)
We knew very little about water conditioning prior to working with Miller & Sons, but we learned through appliance issues how important proper water conditioning can be. Plus, now we get fresh/filtered water throughout our house, so we are saving money on filters! Besides providing great products, the whole team that we interacted with was top notch as a service provider and informative as it relates to making an informed buying decision. I would never hesitate to recommend them to any of my friends and family, or even a random passerby!

Review 53 (2023-06-06 - Rating: 5)
We had talked about getting a water softener for years and finally reached out to Miller & Sons. So glad we did, they have excellent service from the consultation to the installation. We highly recommend them!!! We also love that they are local and a family-owned business.

Review 54 (2022-09-16 - Rating: 5)
I contacted Miller & Sons to inquire about water treatment options in order to address water-related problems prior to selling my home. They offered the most affordable prices relative to their competitors and high quality service that exceeded my own expectations. They took the time to listen carefully to my needs then explained in sufficient detail the best options for my job. Sales Manager Matt Stevenson and the installation crew went above and beyond to meet a very tight time-line for settlement on my home. All of my interactions with their staff were friendly and all members of their team were knowledgeable and professional throughout the entire process. I would highly recommend this company for your next plumbing or water treatment job.

Review 55 (2023-05-20 - Rating: 5)
We called early on a Friday morning with an emergency issue and Michael was at our home by 10:30 am to assess the situation. He then had a team (Erik, Ryan & Tim) an hour or so later working on fixing the issue. This team worked tirelessly and professionally until the job was done and done to our satisfaction interacting with us to make sure we were happy. I can’t say enough about this company and their workers. They are trustworthy and friendly and the best people to work with. We appreciate you all. ThanksPat & Dave Irizarry

Review 56 (2024-11-22 - Rating: 5)
A fantastic experience from start to finish. Tim came out and explained everything in ways that made sense and tested the water. Once we decided to move forward, scheduling was a breeze. Matt and Chris did our installation. They were friendly, very helpful and easy to be around. They explained the new system and helped me get it set up on my phone. I can confidently recommend Milller and Sons for water treatment needs.

Review 57 (2021-12-13 - Rating: 5)
We recently decided to install a water softener system in our house, after reviewing several options we opted to go with Millers and Sons.Our salesman Matt S was very professional, friendlyKnowledgeable and his Techs were very savvy.The entire crew did an amazing job explaining to us how the installation was going to take place after encountering some issues, but Matt and his crew came up with a brilliant solution to the problem. We are grateful for the awesome job they all did.Before leaving our house one of the Techs graciously wrapped a Christmas bow around the unit making look even better…Who does that?Only Millers and Sons!… Merry Christmas to you all!

Review 58 (2023-04-15 - Rating: 5)
The most honest, efficient, and trusted company for your water conditioning needs. Devon did a fantastic installation of our new system we couldn’t be happier. Michael was very knowledgeable, courteous and informed us of all of our options.

Review 59 (2024-10-25 - Rating: 5)
I recently had the pleasure of working with Miller & Sons Water Conditioning, and I couldnt be more satisfied with the experience!From start to finish, Matt Carr, along with general contractor Matt Stevenson, demonstrated a level of professionalism and expertise that made process seamless and straightforward.Thanks to Miller & Sons, we now have a water conditioning system that meets our needs perfectly. We will definitely be using their services for any future treatments!

Review 60 (2024-11-05 - Rating: 5)
He was very professional nice and friendly i just wish i had thought ahead to have some money on hand to give him a tip

Review 61 (2024-02-19 - Rating: 5)
Great service .Eric was very knowledgeable and nice to communicate with .He explained things very well and was on top of things .He needs a raise the best person that has come out and i have been dealing with Miller & Sons for 7 years now . Highly recommend

Review 62 (2021-03-26 - Rating: 5)
We recently had a new water softener system installed in our home by Miller & Sons and the entire experience was great. Our salesman Matt was awesome! He knows his products and was extremely helpful in explaining the different systems and why he recommended the Evolve Series EVRC system that was ultimately installed. The install team arrived right on time and got to work quickly removing the old system and installing the new one. Being in the construction industry myself I have pretty high expectations for quality and professionalism and these guys delivered on both. The install looks great and they fully explained how the system is set up, how to operate and maintain. Plus I love the mobile app that gives real time feedback on how the system is operating. I would definitely recommend Miller & Sons to anyone.

Review 63 (2024-09-06 - Rating: 5)
Knowledgeable about my water softener, answered all my questions and gave me some tips on maintaining everything. Courteous and neat.

Review 64 (2023-04-25 - Rating: 5)
Super kind and professional team. The sales team just presented the information and allowed us to decide what was best, not pushy. The office arranging install was very pleasant, installation was on time, professional and went above and beyond. The finished product looks sharp and I’m looking forward to having better water for my family and will no longer buy bottled water which also will help the environment. This has to be your go to company if you are considering this solution.

Review 65 (2021-03-09 - Rating: 5)
So glad that we found Miller & Sons. They are a good, honest company and it has been a pleasure working with each member of their team.Last week, Tim came out and gave us an estimate on the Evolve water softener and a reverse osmosis system. The prices were great! Tim was very nice and I was thankful for his honest, non-pushy sales approach.Today, Ian and Ryan came out to install the water softener. They were so knowledgeable, thoughtful and patient. They took their time to explain the system, its care and even gave me a quote on installing an outdoor faucet. We look forward to having them back again!

Review 66 (2023-06-07 - Rating: 5)
I recently purchased a home with a water conditioning system that had not been maintained by the previous owner. I did not know anything about the system. Devon H came out and got everything back ship shape and then explained my responsibilities and how the system works. In addition he showed me my water main shut off and shut offs for exterior hose bibs. I am very happy with the service and feel more comfortable now in my new house. Thanks!

Review 67 (2024-10-23 - Rating: 5)
Great system, great installer! I would highly recommend this company!

Review 68 (2023-05-27 - Rating: 5)
I called Miller&Sons water services for a malfunctioning water softener. The receptionist scheduled me for the following day! Their technician,Erik was very knowledgeable of what needed to be done and also very courteous and friendly. He gave us a couple different options to cure the problem. We asked about a new system as we were unsure of the age of our current one. Although he stated he was not a salesman,again he was very knowledgeable about a new system without being pushy. Thank you Miller&Sons and also Erik!!

Review 69 (2022-04-21 - Rating: 5)
We were looking to have our well looked at and our water tested. Decided to go with Miller & Sons based on reviews. Now were here to add to the amazing reviews and say everyone was right!!!Had a great experience with Matt. We appreciate this honest company. After being looked at and tested, our well and water needing nothing! Absolutely nothing! They didnt try to sell us a thing knowing it didnt need it.If youre looking for a trust worthy company, stop looking and call Miller & Sons!!!

Review 70 (2024-07-10 - Rating: 5)
Always a great experience! I always feel like they do their best to educate me on where our water is at and what they’re doing.

Review 71 (2023-06-06 - Rating: 5)
My husband and I called Miller & sons out to one of our rentals to do some work. And we were very impressed with their quality of work, their professionalism, and their communication. We will most defiantly be using them in the future. Highly recommend!!

Review 72 (2024-08-21 - Rating: 5)
A+ Work!! Can’t thank you enough. Service fellow was super nice, very neat and exceptionally knowledgeable.

Review 73 (2023-06-06 - Rating: 5)
Best decision to go with Miller and Sons . We had problems with hard water for years. Our tech was very knowledgeable and thorough. Answered all our questions and was very price competitive. Wish we would of contacted them years ago. Impressed with their follow up

Review 74 (2024-08-26 - Rating: 5)
Excellent, they did exactly what I asked them to do. Very professional. Give them a raise.

Review 75 (2024-12-18 - Rating: 5)
Great, reliable service and communication. My system they installed is always kept in A-1 condition. Friendly and efficient staff. Have been a customer for over 10 years.

Review 76 (2023-06-14 - Rating: 5)
We had a water softener installed in February and a well pump put in today. Miller and Sons is fantastic and we had Devon for both jobs. He is an amazing tech. He goes above and beyond!

Review 77 (2023-06-06 - Rating: 5)
Courteous, prompt, reliable. I love that they will even carry bags of salt to my basement for me! They installed our water softener shortly after we bought our home 9 years ago and have taken great care of it ever since.

Review 78 (2024-10-01 - Rating: 5)
They were incredibly helpful from initial call to service. Erik was my tech and he was awesome explaining every detail as he took apart the machine and looked through it all. We need to get a new water softener and he helped guide me through our needs based on our water situation. He wasn’t pushy or trying to be a salesman. He just wanted to help.

Review 79 (2024-01-26 - Rating: 5)
Eric and his team were fantastic, they were quick and efficient. He explained everything he was doing, how to maintain the equipment, and the difference in the water. Highly recommend

Review 80 (2023-04-13 - Rating: 5)
Eric is very efficient. His installation was impeccable ....very neat and symmetrical with existing supply lines.He shared all aspects of the system during installation and post installation with the smart phone appThank you, Eric.

Review 81 (2022-07-21 - Rating: 5)
I highly recommend Miller & Son for your water treatment. From the very first conversation with Tim to the install with Dan, we have been treated with professionalism. Tim thank you for taking the time to explain the process and recommend the best water treatment for our family! Great job guys!

Review 82 (2023-06-06 - Rating: 5)
Our water heater broke at an extremely inconvenient time. We were stuck at home with Covid. So their team worked with us to get technicians over who could help us. While there they tested the water and talked us into getting a water softner. They came back later to install that. The staff and techs are always prompt and extremely friendly.

Review 83 (2021-03-01 - Rating: 5)
Absolutely love these guys. Tim was the salesperson who came out, showed me the options, educated me on each one. Ian and Devon were out a few weeks later to install it, were in and out in a matter of hours, very professional, easy to talk with and answered any questions I had. Would absolutely recommend! The water is great, too without the taste of chemicals like we had!

Review 84 (2024-03-05 - Rating: 5)
Your service tech Erik was outstanding. He arrived on time and service my system and answered my questions and informed me on everything that he done. Thank you for great service.

Review 85 (2020-10-17 - Rating: 5)
Matt was awesome and came right to our house in Lititz to test our water. Our hard water ruined our sinks, faucets, bathtubs, pipes, and even made my hair & skin so dry. Matt was so knowledgeable and he gave us a list of options and prices, and told us the benefits of each water softener system. He also gave us a few days to think about it, there was absolutely no pressure at all. We ended up going with one of their best systems, the EVRC with Wifi. Ian did a fantastic job installing and he was friendly, fast, and efficient. After the install, we had an issue with a pvc pipe leaking from a job a former plumber did. Matt ended up calling his Service Manager, Mike, and he was able to fix the pipe for us right then and there... Thank you Matt, Ian, and Mike... you guys were awesome! It was just a great customer experience. Oh and our water is now so soft and there is just a huge difference washing our dishes, showering and even drinking it. No regrets!!! Thank you Miller & Sons!

Review 86 (2023-01-27 - Rating: 5)
Very good experience. We were initially going to go for a more expensive model with wifi and bells and whistles but decided to change our mind and called to order a more basic package and they didnt try to talk us out of it or upsell or anything. Very professional install as well and collaborative about placement of equipment and lines. Been about 4 months and we can definitely tell the difference in water.

Review 87 (2021-07-20 - Rating: 5)
Matt was great! We just moved into a new house and needed a water softener due to the hardness of the water. Matt was very helpful and educational when it came to simply and clearly describing each option Miller provided and what each option can do for your houses water. Their prices are very fair and we appreciate all of the help to get us to this point where we can trust we have clean and safe water in our house!

Review 88 (2023-09-08 - Rating: 5)
Tim did a great job with our water softener. He is such a great technician. Went right to work and was careful and considerate.

Review 89 (2024-12-31 - Rating: 5)
Nothing but top notch from start to finish! Very professional and knowledgeable. Good down to earth employees!

Review 90 (2024-04-06 - Rating: 5)
Excellent and reliable service, well deserving of a 5 star rating from top management right through the whole company. We have and will continue to recommend Miller & Sons. ✨

Review 91 (2021-10-25 - Rating: 5)
They are top-notch! They have consistently been honest, punctual, fixed everything requested, and stand behind their work. Our new water softener is fantastic as well as plumbing work done.

Review 92 (2020-07-31 - Rating: 5)
Matt at Miller & Sons saved us thousands of dollars over a local competitor. We had a bad water test and were selling our home. The new a buyer simply want potable drinking water. Matt at Miller had a logical, cost-effective solution for us. He was very professional, timely, and kind. He did many early morning water tests for us as well! 😊 We highly recommend Matt and Miller & Sons for all your water treatment and plumbing needs!

Review 93 (2023-03-28 - Rating: 5)
We recently scheduled our yearly maintenance appointment for our water softener system. Ryan was our technician. He helped find out why our app to monitor the system was not working. He was very professional and made sure our system was working perfectly!

Review 94 (2021-01-26 - Rating: 5)
I rarely write reviews, but had to jump on and sing Miller & Sons praises. Matt Stevenson and his team can be summed up with two words: professional and responsive. They were nothing short of respectful in our home! We have been very pleased with the water softener system they installed. We also signed up for the biannual HVAC system check up and have been very impressed by the professionalism and expertise of the technicians on the team. We HIGHLY recommend you call Miller & Sons if you are in need of a water softener, repair, or general service related to water or HVAC systems!

Review 95 (2024-11-05 - Rating: 5)
Erik did excellent work and was a perfect gentleman

Review 96 (2019-10-09 - Rating: 5)
Matt went out of his way to come to my home and perform a necessary water test so that we would be able to obtain a mortgage for our lease/purchase home in a very small timeframe. He then went above and beyond to ensure a UV light system was installed in a timely manner and he even came back to perform a follow up test to be extra-sure our water was safe for my family. Thank you so much for everything, Matt! Excellent A++ customer service is hard to find these days and you nailed it!!!!!!

Review 97 (2018-06-09 - Rating: 5)
Miller & Sons came in well below the competitions price. We were scheduled fast and they even came before hand to check our water conditions so that they could determine exactly what we needed and didn’t need. They came back after a few weeks to make sure we understood our new equipment. We worked directly with Matt and Nicole we would highly recommend them to anyone.

Review 98 (2024-09-30 - Rating: 5)
Eirk showed up on time. He was very personable as well as professional. His workmanship was what I expected and more. Because of my experience with Eirk, I would highly recommend Miller and Son.

Review 99 (2024-05-19 - Rating: 5)
He was prompt and polite, did his work and then showed and informed us about everything. He is an excellent employee.

Review 100 (2024-08-26 - Rating: 5)
Ryan was very personable and did a great job!

Review 101 (2018-10-18 - Rating: 5)
We have worked with Miller and Sons for years. They provide the best customer service and really care about their customers. We had an emergency happen at our business and Miller and Sons came right over to help us. They go above and beyond and we are so very grateful to them!

Review 102 (2019-08-02 - Rating: 5)
We purchased a new water heater. We felt the difference right away. Ryan did a great job installing it and left things very clean. He worked hard to get the old one out of the basement. And Nicole was very easy to work with. Thank you all!

Review 103 (2021-07-10 - Rating: 5)
Miller and Son’s came to our rescue when we accidentally hit our main waterline for our pool. Within an hour of our call, they sent someone to start a pump to help control water and move it away from houses. The second technician was able to change out the broken pipe quickly and stopped the leak. Our pool company told us we have to drain all 30 gallons of water, another pool repair place said they aren’t taking on new customers even for emergencies and another plumber said they couldn’t come to Tuesday (it happened Friday) and did not understand what exactly happened after explaining it 3 times with 2 people. Miller and Son’s saved our pool and our day with their knowledge, understanding and quick thinking. From the first phone call to the two technicians, everyone was super friendly and caring. All three people we talked to understood exactly what happened immediately. For not working on pools/pool equipment, they fixed an issued because they are knowledgeable of their trade.

Review 104 (2023-06-07 - Rating: 5)
Great family owned company to work with! Answered all of my questions thoroughly and I absolutely love our water softener. They go above and beyond for their customers.

Review 105 (2024-10-15 - Rating: 5)
Tech installed a softener and uv light. Everything looks great

Review 106 (2018-05-16 - Rating: 5)
I wish I could give more than 5 stars! They totally deserve as many as you can give! Our water went out on Saturday and our home warranty makes you wait so many hours until you can go outside of network. We waited the allotted amount of time and called Miller and Sons. They were to our house in 45 min, diagnosed the problem, and called in the pre-authorization to our warranty so it would be covered. They were out the next day bright and early and had it all fixed up as good as new! What an amazing family business. Best in Lancaster County! Please consider using them you will not be disappointed!

Review 107 (2024-09-25 - Rating: 5)
One of the best technicians. He explained everything about how this system works and gave advice on what kind of salt we should use. Dr. Doug Douglas. So we are one hundred percent satisfied.

Review 108 (2024-09-17 - Rating: 5)
Everybody was awesome. Eric the technician was very professional and quick. He explained everything. The salesperson was fantastic. A wonderful experience overall.

Review 109 (2019-11-24 - Rating: 5)
We had a water softener installed last week. We were very impressed with their knowledge, professionalism, and installation skills. They went above and beyond to install this in our 120 year old home and patiently answered our many questions. Thank you so much!!

Review 110 (2024-11-18 - Rating: 5)
Great service! Will definitely use them in the future.

Review 111 (2024-12-17 - Rating: 5)
Dan was extremely professional and trustworthy.

Review 112 (2022-12-28 - Rating: 5)
Best choice we made was going with Miller & Sons. Helpful customer service, friendly staff, and awesome tech with the install. Highly recommend them for your water needs.

Review 113 (2021-02-17 - Rating: 5)
From start to finish, an exceptional experience. Ryan and Ian came to my home to remove an old dinosaur of a water softer and replaced it with a state of the art carbon system. They called to give me a 15 minute heads-up, and were so polite. They took the time to explain all the functions to me and tips on what to do and not to do. They removed the old system, and left the space cleaner than it had been! They also took the time to carry the extra salt we had been temporarily storing on our porch downstairs. way above and beyond and entirely unnecessary and unexpected. They clearly know how to do their jobs well, and take pride in their work. 5 stars, Would use again, Absolutely would recommend to a friend!

Review 114 (2025-01-06 - Rating: 5)
Very impressed with Erik!Thank you! Great work and communication! Very professional! Thank you!

Review 115 (2018-06-23 - Rating: 5)
They came out on a Friday night to unclog our sewer. I’m now a customer for life. Professional, quick, and good-natured. Everyone at this company has been a delight. We got our water softener from them and had some other plumbing done and both times We were thrilled with the results!

Review 116 (2024-07-12 - Rating: 5)
My experience with Ryan’s install was spectacular!!!

Review 117 (2024-03-28 - Rating: 5)
Outstanding crew from Miller &Sons! They were all friendly and VERY professional at their trades. The install was well thought out and cleanly executed (see photo). Cleaned up after their work.

Review 118 (2023-06-05 - Rating: 5)
Ryan came out to change our UV bulb and did an awesome job. He was thorough and educational! Thanks and see you next year!

Review 119 (2024-02-23 - Rating: 5)
Erik and Ryan were very professional in installing and Greg was very helpful in sales.

Review 120 (2023-04-26 - Rating: 5)
Tim was very nice and personable. He was very neat and fast to get the job done. Will definitely recommend Miller & Son to friends.

Review 121 (2024-07-22 - Rating: 5)
We always have a great experience with Miller and Sons! We have been customers for over 25 years. Techs are on time, and do their job effectively, efficiently and neatly. They also are great at communicating anything we need to know, including giving us options to fix or upgrade to make our system work better, without being pushy. They get our highest recommendation!

Review 122 (2018-03-11 - Rating: 5)
Worked with Matt on a whole house system (well water)when our outdated system started acting up. no pressure great knowledge. the system gives us piece of mind that we are getting bacteria and sediment free water. we are now official water snobs and will bring our water with us when we go places. installers were friendly and professional and when Matt came out for a follow up and was not satisfied with some of the plumbing work, he had the installers come out and rework a few things to make it right. its been three years now the system runs efficiently saving us salt usage and other than the annual maintenance cost for filters and bulb we have free quality water throughout our home . Our appliances that use water seem to be holding up much better too. highly recommend

Review 123 (2024-08-08 - Rating: 5)
Made an emergency call for a failed sump pump with heavy rain in the forecast. Miller & Sons came to rescue promptly and replaced the pump quickly. The service techs were professional, courteous and efficient.

Review 124 (2022-12-23 - Rating: 5)
Timothy was great! He was pleasant and professional. I was able to get an appointment quickly. Miller and Sons is great.

Review 125 (2023-04-19 - Rating: 5)
Tim and Devon were absolutely great !!They were professional and knowledgeable explaining everything in detail. Couldn’t be happier from the sales process to the installation.

Review 126 (2023-06-06 - Rating: 5)
Amazing customer service by a family run company! Did a fantastic job for start to finish installing our water softener.

Review 127 (2021-02-12 - Rating: 5)
Not only was the salesman, Tim Young, courteous and professional, but the 2 men who came and did the installation of my water softener were as well. Not often you get this type of great experience from both sides of the purchase. Would 100% work with Miller and Sons again!

Review 128 (2024-01-29 - Rating: 5)
Very professional and organized. They explain how the equipment works and clarify any doubts. It was an excellent experience. 100% recommended.

Review 129 (2023-04-17 - Rating: 5)
Ryan was very courteous & hard working. He was by himself & did an excellent job! I highly recommend him!

Review 130 (2023-05-19 - Rating: 5)
We had a reverse osmosis system installed. Process from start to finish was quick and painless. And the water tastes great. Wish we would have done it sooner.

Review 131 (2024-06-21 - Rating: 5)
Professional and thorough in the repair of our well cap and replacement of well water tank.

Review 132 (2024-04-05 - Rating: 5)
The technician was kind and courteous. He explained everything that he did and made sure we had no questions.

Review 133 (2024-08-07 - Rating: 5)
Great job Matt Carr. Keep up the good work.

Review 134 (2024-01-23 - Rating: 5)
Have worked with them for many years for my wells water treatment system. They have always been professional and a pleasure to work with!!

Review 135 (2024-07-23 - Rating: 5)
Erik did a phenomenal job!! I couldn’t be happier with the work he did!! His professionalism and the pride in his work was even better! Thank you !!

Review 136 (2023-06-21 - Rating: 5)
Shawn was phenomenal. What a kind and caring person. Helped ORCA out with excellent service.From Jodie and the staff at ORCA

Review 137 (2023-01-18 - Rating: 5)
Had a water heater go out on an investment property. Miller & Sons was very responsive and kind to the situation. Highly recommend!

Review 138 (2023-03-10 - Rating: 5)
Great customer skills very nice and very informative. Two really good assets you have with Eric and Devin. Great job and one happy new customer.

Review 139 (2023-04-24 - Rating: 5)
Best equipment install. Worked with the customer on location and implemented best CODE practice. Provided crash course on app and equipment usage.

Review 140 (2024-03-14 - Rating: 5)
Erik was very congenial, knowledgeable and honest. He didn’t try to sell me something I didn’t need. A

Review 141 (2019-07-19 - Rating: 5)
Met with Tim Young and it was fun, informational, and easy! Tim is THE water expert, and knows exactly how to solve problems without getting too dire! And, the solutions (see what I did there?) are more affordable than you might think! Call Tim & start drinking healthier water! 😊

Review 142 (2024-10-14 - Rating: 5)
Excellent service, they were fast, friendly and extremely helpful. Plan on using them again.

Review 143 (2024-07-12 - Rating: 5)
The guys went above and beyond to get all the parts they needed and fix everything in one visit.

Review 144 (2024-11-26 - Rating: 5)
Pleasant and diligent. Explained testing results

Review 145 (2024-08-29 - Rating: 5)
Erik was great! Very informative.

Review 146 (2022-04-02 - Rating: 5)
Excellent experience! The whole team was great to work with. I definitely recommend Miller & Sons. They will be my go to moving forward!

Review 147 (2024-03-06 - Rating: 5)
They did a wonderful installation and they were very friendly.

Review 148 (2024-05-16 - Rating: 5)
5 stars!Derek was quick, friendly, knowledgeable and skillful.Thanks for the same-day service for our minor emergency!Miller & Sons is the best weve ever hired for all our water treatment and plumbing needs in the three communities weve lived in the past 50+ years!Many thanks and congrats to Larry and his entire family-run business.Top notch!Ken, Leola, PA

Review 149 (2022-12-15 - Rating: 5)
Eric and Ryan were very professional. They made sure they didn’t leave until they knew everything was figured out. I would highly recommend.

Review 150 (2024-11-08 - Rating: 5)
Everything went well!Thank You Ryan!

Review 151 (2024-09-16 - Rating: 5)
Polite, professional and knowledgeable. Explained problem well.

Review 152 (2024-03-06 - Rating: 5)
Upon calling the technician arrived within an hour. Courteous proficient knowledgeable and very helpful.

Review 153 (2024-07-03 - Rating: 5)
First time using this company, and I must say that I don’t regret it. Professional installers, very polite, clean the little mess and explain how the system works. Hands up. Thank you

Review 154 (2024-03-15 - Rating: 5)
The technicians were very professional, courteous, and a pleasure to work with. Very pleased.

Review 155 (2023-05-21 - Rating: 5)
Tim arrived ahead of schedule and worked quickly and efficiently. I would definitely recommend Miller and Sons.

Review 156 (2023-06-07 - Rating: 5)
Great staff, knowledgeable, friendly, affordable and punctual! Great for all your water treatment needs! Highly recommended!

Review 157 (2022-01-17 - Rating: 5)
Excellent customer service, sales, and installation! Very professional, knowledgeable and friendly. I highly recommend Miller and Sons!

Review 158 (2020-07-09 - Rating: 5)
I had a water softener installed from Miller and Sons. Matt was the sales rep and Johnathon was the installer. Both were professional and answered all of my questions. The water softener and installation ended up costing less than some of the other quotes I had received.

Review 159 (2023-10-07 - Rating: 5)
Eric was great to work with and taught me well on how to service the nuetralizer.

Review 160 (2024-02-25 - Rating: 5)
Great family business. Call this company for all your water conditioning needs.

Review 161 (2021-04-01 - Rating: 5)
Professional staff with amazing customer service! We had a great experience and we highly recommend them. Their products are high quality for reasonable prices!

Review 162 (2024-08-30 - Rating: 5)
Very professional service friendly people

Review 163 (2024-07-17 - Rating: 5)
He was very very flexible & knowledgeable & helpful

Review 164 (2023-06-06 - Rating: 5)
Devon Hodge was very professional, prompt, informative and most importantly polite! Would definitely recommend 👌

Review 165 (2024-05-28 - Rating: 5)
Great service! Ryan explained everything and answered all questions. I am very pleased with Miller & Sons.

Review 166 (2024-09-19 - Rating: 5)
Knowledgeable and very quick to fix the issue.

Review 167 (2024-05-30 - Rating: 5)
Matt was very knowledgeable and he was patient with me. He did a great job

Review 168 (2024-02-26 - Rating: 5)
Fast friendly service ! Devon was very friendly, professional and thorough !

Review 169 (2024-02-18 - Rating: 5)
Absolutely the best customer service and attention to detail. Extremely helpful and informative.

Review 170 (2024-05-17 - Rating: 5)
Erik was right on time and very professional, helpful and answered all questions.

Review 171 (2024-08-21 - Rating: 5)
5 Stars

Review 172 (2024-05-03 - Rating: 5)
Erik was very professional, and friendly. He arrived on time and did an excellent job of installing our new water softener, and then explained everything thoroughly.

Review 173 (2024-05-29 - Rating: 5)
Very knowledgeable and great customer service!

Review 174 (2024-03-08 - Rating: 5)
Matt and his team always make things seamless. Lori (sp?) is always prompt and fast to get a service team or salt deliveries to us. We have kept Miller and Sons as our water quality servicer even after our move! Thanks all!

Review 175 (2023-01-27 - Rating: 5)
Erik did a wonderful job Very professional and efficient at his work

Review 176 (2024-05-14 - Rating: 5)
Dan was great! Knowledgeable, friendly and courteous.

Review 177 (2024-06-08 - Rating: 5)
Eric was awesome! Thank you!

Review 178 (2023-02-07 - Rating: 5)
Tim & Erik were great. Prompt, efficient, & did great work.

Review 179 (2024-05-03 - Rating: 5)
Great experience. Tech was extremely knowledgeable and informative. Great job

Review 180 (2023-11-19 - Rating: 5)
We are absolutely thrilled with the service from Miller and Sons. They were courteous of our home and our time during installation and kept us updated throughout the process. We needed a new hot water heater and decided to install a new water softener at the same time. Matt, the rep we spoke with on the phone, was helpful in the selection process. He was able to find us both a hot water heater and water softener to fit our bugdet and that could be installed in a timely manner. Eric and the other gentleman helping with installation (I appologize for forgetting his name!) did a great job putting in our new things and cleaned up well after they were done. Everything took about 4 hours from start to finish which I felt was reasonable for the job at hand. 10/10, would recommend.

Review 181 (2024-11-29 - Rating: 5)
Very friendly! They do great work and have quick scheduling. Couldnt be happier

Review 182 (2024-03-30 - Rating: 5)
I would recommend Miller and Sons for any of your water situations. A very honest and reasonable company plus customer service is great.

Review 183 (2023-06-06 - Rating: 5)
LOVE millers! Community driven, Family Owned, and excellent service!

Review 184 (2024-02-20 - Rating: 5)
Excellent installation and communication after the install. Extremely professional technicians.

Review 185 (2024-05-28 - Rating: 5)
Eric is always great to work with.

Review 186 (2023-08-12 - Rating: 5)
We knew when we bought our new to us home that we would need to add a water softener. Sales to install the process was smooth. Timothy did a great install and we are confident we got just what we needed. What a great welcome to our new home!

Review 187 (2024-02-02 - Rating: 5)
Erik and the other gentleman were very friendly and knowledgeable. They explained everything very well.

Review 188 (2024-01-29 - Rating: 5)
Could not ask for anything more, from making an appointment to the quality work. This is the second time using them and would highly recommend.

Review 189 (2023-05-01 - Rating: 5)
This has been a great experience all around. Our hot water heater broke over the weekend last weekend. Victor talked with me on a Sunday and had his sales guy, Tim Young call me first thing Monday morning. When Tim called me, he told me when he could be at my house to look things over. He even looked at my water softener and adjusted it to the right setting. By Friday afternoon we had hot water again! Devon Hodge came to install the hot water heater and he was very detailed. He took pictures to show my wife the progress and also explained to her how everything worked. Victor and Tim both came out to my house to check on the job. From start to finish Miller and Sons has been great to work with! I would highly recommend them to anyone!

Review 190 (2023-06-07 - Rating: 5)
Look no further than Miller & Sons for your water softener needs. You can’t go wrong with an experienced team like this! Reasonable prices, reliable products, and a responsive customer care team make for an amazing company with which to do business.

Review 191 (2023-11-02 - Rating: 5)
I had an issue with the softener connecting to my new WiFi. Tim came by and in ten minutes had me up and running on my new WiFi. Top notch service.

Review 192 (2022-12-20 - Rating: 5)
Great professional and customer service. Job well done. Thank you.

Review 193 (2023-06-07 - Rating: 5)
Got home from work to find out I did not have water pressure. Devon from Miller and Sons was out the same night on a Saturday night to diagnose the problem. They got us stable for the time being. Back just in a couple of days to fix the issue. Great work and even learned a few new things about plumbing in general. 10/10 would recommend.

Review 194 (2023-06-06 - Rating: 5)
Miller & Sons have been fabulous to work with! They are extremely knowledgeable, very focused on providing great customer service, and are just all around good people. I highly recommend them!

Review 195 (2023-06-09 - Rating: 5)
Erik was our technician that came out for our service. He explained everything he was doing without hesitation. He helped us get connected back on the wifi. Erik was great!

Review 196 (2023-02-08 - Rating: 5)
Best water treatment company in town. Wouldn’t use anyone else.

Review 197 (2023-08-14 - Rating: 5)
Tim came to our home to install the water softener. Very friendly and very professional! Easy to talk to and arrived in a timely manner.

Review 198 (2021-12-18 - Rating: 5)
Great company. Great products. Great service. You wont be disappointed.

Review 199 (2023-06-05 - Rating: 5)
Great customer service. Very professional and kind to speak with. Knowledgeable in the field. Will definately recommend to anyone in need of their service.