Mr. Rooter Plumbing of Kalamazoo

Located in Kalamazoo, Michigan

Address: 6827 Stadium Dr, Kalamazoo, MI 49009, United States

Phone: +1 269-421-5113

Rating: 4.9

Services

Online estimates
On-site services
Wheelchair-accessible seating
Wheelchair-accessible toilet
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-21 - Rating: 5)
Andrew was very friendly as well as knowledgeable. He took time to explain what he was doing as he proceeded with the task at hand. He also took time to correct a few things that were going to give us problems in the near future. We are grateful for his service and will call on you for future work.

Review 2 (2024-12-11 - Rating: 5)
This is a great business! They were quick and very thorough and patient. I highly recommend Mr Rooter for cool office personnel and skilled technicians.

Review 3 (2024-11-09 - Rating: 5)
We will use this company again when necessary. The responded that day and in 4 hours the problem was resolved.The service man was very polite and knowledgeable.Thank you!Kimm

Review 4 (2024-07-29 - Rating: 5)
The technician was not only very knowledgeable and professional, but also very kind & courteous. He went out of his way to make things easier for me as I was not feeling well and had low immunity.

Review 5 (2024-04-27 - Rating: 5)
Highly recommended! If youre looking for a trustworthy, honest plumber that performs high-quality work theyll stand behind, Mr Rooter is the best Ive found. As a first-time homeowner who is deathly afraid of water-related repairs, Im glad to have a go-to company to call when I need things done.

Review 6 (2024-03-01 - Rating: 5)
Two techs came to do a service call for us. They walked in, looked at the pipe, and said we cant fix that...you are going to have to call a well company. That will be $99 service fee please.I paid and let them know I felt like they were robbing me.. the two techs were beyond professional and apologetic. I let them know it wasnt them... it was their company.after they left I called to speak with a manger. One of the owners wound up calling me back and was beyond nice and compassionate and she actually refunded my service call.She did NOT have to do that.This type of customer care is missing in the world today. I was shocked that I was charged in the first place but I was more shocked when she called and helped sort everything out. 5 stars to the techs and the owner.

Review 7 (2023-02-07 - Rating: 4)
Drew did a nice clean job. Only complaint was the expansion plug that he used to seal the pipe. It is right in the middle of washer dryer area and sticks up about 1 1/2 inches. It is a definite trip hazard. I will have to figure out a solution.

Review 8 (2024-03-30 - Rating: 5)
Ben, Zack and the team were awesome. They identified the problem right away. They went above and beyond to fix the issue throughly. Zack was efficient and friendly in troubleshooting things. Ben’s years of knowledge / experience were so valuable in creating the solution. He even followed up to ensure things were fixed to our satisfaction! That’s what “ well done” looks like!

Review 9 (2023-04-10 - Rating: 5)
The person (Megan?) who took my call was very friendly and helpful. The repairman, Drew, was very professional and did a great job. He put on booties to cover his shoes and was polite as well. Drew was early to the appointment time I was originally given and the company called to inform us he was 5 minutes away from arriving. I would definitely use Mr. Rooter company again. Thank you!

Review 10 (2024-06-25 - Rating: 5)
Professional and honest service.Arrived on time, assesed issue and quickly fixed it. Appreciated the recommendations for future work to be done also.

Review 11 (2022-07-19 - Rating: 5)
Jay came to fix a leak under our kitchen sink and he was awesome. Very professional and helpful, he took the time to explain why there was a leak and how to help prevent it in the future. Jay went over our options with me and explained the difference between them as well as being upfront on costs. Did quick work, made sure I didnt need anything else and left a business card for us in case we might need anything in the future. Definitely would recommend Jay and will call on him in the future.

Review 12 (2022-12-31 - Rating: 5)
Ive never had a better experience with a plumbing company. Neil was extremely professional and from the moment he walked through the door, I knew I was in good hands. I was very happy with the work and felt the price was very fair. I will definitely recommend Mr. Rooter to friends and family!

Review 13 (2022-08-30 - Rating: 5)
Service pro was friendly and informative without chatting my ear off. Answering service was super coordinating time when I had an unexpectedly busy morning. Helped make sure I was home before my service pro. Decided to delay additional work as it’s a massive project and currently not essential, but had a great overall experience. Recommended, absolutely.

Review 14 (2022-06-21 - Rating: 5)
I had a leak from the kitchen sink (into the basement) which made it unusable. “Mr. Rooter” responded very quickly. The plumber, Steven, did an excellent job at locating the leak and then repairing it. I am particularly appreciative because I was not charged for the repair because there was a little glitch in a previous repair done almost two years ago. We all know that having plumbing issues causes a lot of anxiety. I will definitely continue to use Mr. Plumber as my plumbing company and have already told my friends of my good experience.

Review 15 (2022-07-13 - Rating: 5)
Had an overall good service from Mr. Rooter. Initially had an appointment set for anywhere from 1-3, the technician was running a bit behind at their last job and made it over quickly after I spoke with a receptionist. They gave me a call, and an email when the driver was on his way. It started out as a simple installation of a water valve upstairs for my fridge but turned into bit of a project.. none of which was required at the time but he sold it well and did some other piping work too for a really low cost based on what things are currently selling for in todays market. I spent more than I was looking forward to but it was obvious my home needed an extra pick up, which would of cost me a lot more down the road. Thankful for all the hard work Jay Haidys put in, he spent about 4hrs on my home and I knew he was tired after along day! He is a wonderful technician, and does his job well. Explained every step throughly, and made things affordable.. never pressured into buying more than what I need. Awesome service all around, just a lot of hard work!

Review 16 (2020-12-23 - Rating: 5)
Mark did an awesome job especially for the kind of job it was. It was done quickly and with zero hassle. Worth every penny. He was very kind and at ease! It felt like we had been friends our whole lives. I highly recommend these guys.

Review 17 (2022-05-10 - Rating: 5)
We needed assistance with a leak in the basement, the water temperature in the shower was not getting hot enough, the bathroom and kitchen faucet water temperature was scolding hot and possible clogged drains in our other bathrooms. Our pro Steven was professional and honest on possible solutions and what the cost would be. The company was great at notifying us of a delay in arrival time due to the prior customers project taking longer than expected. We appreciated the heads up!!! (because ours could have potentially had hidden issues).

Review 18 (2021-02-02 - Rating: 5)
Brittan is a wonderful representative of your company! He is knowledgeable, skilled, and personable. He did an excellent job of repairing our plumbing with a much improved and long-lasting system.We were so amazed at how fast he completed this job. Yours will be the first company we will call for future plumbing needs, and we will definitely tell our friends about the great work you do. Thank you, Brittan, for a wonderful plumbing experience!

Review 19 (2020-12-28 - Rating: 5)
I called them to clear out a sewer blockage. I was really fortunate and they had someone available very promptly.I had the technician named Corey. His positive attitude and energy was amazing and his dedication to doing a good job was next level.I would use them again. I didnt shop around for price, but even if theyre a higher price, it seems to be worth the quality.

Review 20 (2021-03-06 - Rating: 5)
I called because a different plumber kept cancelling and pushing my appointment back. We were in a hurry because we needed the repair done before we moved and the other company ate up all our lead time flaking on us. Mr. Rooter scheduled an appointment the day after I called, the technician was early, and he had the whole thing wrapped up in 3 hours. The other company quoted us 6 hours, aaid they had to order special parts, and quoted $200 more than Mr. Rooter charged. The tech, Brittan, was polite, professional, competent, and speedy. The whole process was extremely painless and Im kicking myself for wasting so much time screwing around with that other company. 10/10

Review 21 (2021-10-12 - Rating: 5)
What a day Saturday was, and Steve stepped in to rescue us. There were many complications created by plant roots that had been growing in the pipes for years. He scoped the line and showed us the findings. Cleaned out the growth and debris on a warm and sticky Fall day. He found that the access up near our home was faulty and recommended replacement. The joints had failed and the roots had found their way in. He kept at the job until it was done and done right. Very professional. We highly recommend Mr. Rooter and especially, Steve.

Review 22 (2020-08-02 - Rating: 5)
Had Mr.Rooter out to fix our clogged drain line today. The service was excellent, on time, and very professional. Technician, Jay H, did an awesome job, was very informative, and very easy to talk to. Thanks for your service!

Review 23 (2022-09-22 - Rating: 5)
Was able to get an appointment scheduled very fast. Our Technician was professional and very consciousness of the house and work area. Cleaned up after the job and explained everything in detail before leaving.

Review 24 (2021-11-09 - Rating: 5)
Incredible amount of indoor and outdoor work completed by a team of three men and a backhoe in one day. Despite several obstacles encountered, all were overcome and the result is an operational kitchen sink and laundry tub with pump replacing prior failing and patched together work arounds. Excellent work ethic. I recommend.

Review 25 (2022-08-03 - Rating: 5)
Great same day service! Drew was prompt, friendly and got our drains cleaned keeping me informed every step of the way. Would 100% recommend.

Review 26 (2021-05-20 - Rating: 5)
Jim at Mr Rooter did a great job of taking care of my blockage issue. He had excellent interpersonal and communication skills, answered all my questions, responded to my concerns and efficiently addressed the problem. Id use them again if/when I have another issue.

Review 27 (2024-10-23 - Rating: 5)
The plumber was on time and got the job done in a timely manner.

Review 28 (2021-04-16 - Rating: 5)
Immediately responsive. I called to have numerous pipes, spigots, and drains fixed and they were able to come out immediately to both give me an estimate, as well as come out and fix the items. All items were fixed within a timely manner too.

Review 29 (2020-08-08 - Rating: 5)
Mr. Rooter plumbing came out to my business to relocate the main sewer line. The technician, Jay H was on time, professional, very informative, and delivered quality work. I highly recommended Mr. Rooter plumbing of Kalamazoo!

Review 30 (2021-05-25 - Rating: 5)
Brittan was really quick to do the job and answered a lot of questions I had about plumbing around the house! Alicia who made my appointment found a way to get a plumber to my location within an hour even though originally there were no spots available till Thursday. Thank you!

Review 31 (2020-12-04 - Rating: 5)
Everyone was very polite and professional and accommodating - from the gal who answered the phone to our service people. We knew exactly when they would be here and they told us what was wrong, how it would be fixed and how much it would cost. We were very pleased with the whole experience.

Review 32 (2021-07-14 - Rating: 5)
Did not disappoint. On Time and Professional. Technician explained in detail what he had to do to clear the main line. Then went to work. In the end all plumbing issues have been resolved.

Review 33 (2021-03-25 - Rating: 4)
Installed our sink, garbage disposal, and fixed plumbing under sink. Guy did great, small issue was a tiny leak which he came back and fixed at no charge. Would recommend!

Review 34 (2021-05-11 - Rating: 5)
They unplugged my sewer line and cleared tree roots from my sewer line. Camara inspected and found out the city sewer was also backed up. He waited for the city to clear their line then Camara inspected again. Very thRough. Highly recommend!

Review 35 (2021-03-23 - Rating: 5)
Will be using again, great service. Unclogged kitchen sink, repaired the pipes underneath, all for a reasonable price! Thanks again Brittan!

Review 36 (2024-02-09 - Rating: 5)
Very responsive, very personable, took care of our plumbing issue immediately.

Review 37 (2024-02-27 - Rating: 5)
Came quickly when I needed them, very friendly plumber fixed theproblem.

Review 38 (2023-01-08 - Rating: 5)
Drew was a very professional and kind guy. Fixed the problem same day. Would highly recommend.

Review 39 (2023-01-27 - Rating: 5)
Neil did a great job. Would def recommend Mr. Rooter and will use them in the future.

Review 40 (2020-12-13 - Rating: 5)
I called 5 other plumbers before Mr. Rooter. They answered with courteous service and came the next day. Very professional and fairly priced.

Review 41 (2021-10-26 - Rating: 5)
I had a toilet leak and they were able to send someone out the day after I first contacted them the plumber showed up right on time and did the work quickly and solved the problem

Review 42 (2023-03-07 - Rating: 5)
Our technician, Neil, was personable and efficient. Im happy with the service from Mr. Rooster.

Review 43 (2024-07-25 - Rating: 5)
Timely. Great service.

Review 44 (2021-09-25 - Rating: 5)
Fantastic service, Ill be contacting Mr. Rooter again when I get my shower replaced. Jim was very knowledgeable and friendly!

Review 45 (2024-05-23 - Rating: 4)
Service tech very polite and professional. Scheduling was easy. Pleasant experience all around.

Review 46 (2022-11-17 - Rating: 5)
Drew was prompt and thorough. Good explanation of work, and what was done to resolve problem.

Review 47 (2024-05-16 - Rating: 5)
Zach was very helpful and professional!5 star service all the way!

Review 48 (2021-10-05 - Rating: 5)
I was very please how the service guy explained to me what he was going to do. My experience with Mr Rooter was very good

Review 49 (2024-05-18 - Rating: 5)
Friendly, did the job as soon as they could.

Review 50 (2024-03-21 - Rating: 5)
Zach and Mike were great. Thank you guys👍🏽👍🏽👍🏽

Review 51 (2021-01-18 - Rating: 5)
Little bit not on time they schedule but well done good and nice guy

Review 52 (2020-12-24 - Rating: 5)
The gentleman was very friendly did an amazing job and now my sewerage problem is a problem no more a bite pricey but while worth it thank you so much MR.Rooter Plumbing

Review 53 (2022-12-29 - Rating: 5)
Very helpful! Happy to have our gas leak repaired.

Review 54 (2022-08-19 - Rating: 5)
Bad clog couldnt stand up to Drew. Thanks so much!

Review 55 (2023-01-28 - Rating: 5)
10/10 Would Recommend.Hired for a sewer scope inspection and main sewer line snake. The tech was very professional, fair price for the work done, and came out on a Sunday.Will use this company again for future plumbing inspections and issues in Kalamazoo.

Review 56 (2023-01-23 - Rating: 5)
Neil took care of broken pipes at my sons house just after a severe temperature drop, that burst the pipes. He replaced all the pipes in a small, cramped area and now there is no fear of more potential frozen pipes in the future. He did such a great job, I had him come to my house and take care of a number of issues in our basement. It was all so reasonable and done so professionally that we asked to have the water heater replaced. We have a couple projects that we still need to do and will always refer Neil McFadden and Mr. Rooter!!

Review 57 (2022-06-21 - Rating: 5)
I am totally impressed by this company and particularly Stephen. Very thorough and very knowledgeable. I have used other plumbing companies for the same reason over and over again and they didn’t explain to me what they were doing or fix the problem like Stephen did today. I will definitely be using them again if I have any other problems. Thank you so much for your kindness and professionalism Stephen! I highly recommend using Mr. Rooter for your plumbing needs!

Review 58 (2021-06-12 - Rating: 5)
This is the 3rd time theyve had to come out. The guy explained everything and was convenient.

Review 59 (2021-11-26 - Rating: 5)
They are very knowledgeable, and they do good work.

Review 60 (2022-05-31 - Rating: 5)
Amazing serviceJay was just extremely professional and knew what exactly what to do. Have never felt so comfortable with the quality of work and detailGuaranteed customer when the need arises in the future

Review 61 (2021-09-20 - Rating: 5)
Steve was an awesome technician and walked me through all of the steps he went through to figure out the problem with my basement sink backup. He explained my options and thoroughly provided answers to my questions. Great experience and highly recommend for quality plumbing and customer service!

Review 62 (2023-03-23 - Rating: 5)
Quickly done. Neatly done.

Review 63 (2023-01-05 - Rating: 5)
Great company and the tech was very professional and well trained.

Review 64 (2021-08-06 - Rating: 5)
They were able to make a quick appointment during a busy season and resolved my issue in fewer than 25 minutes. Did great job confirming appointment and informing me when the service technician was near.

Review 65 (2021-01-20 - Rating: 4)
Mr. Walters was extremely friendly, knowledgeable, and professional.

Review 66 (2021-07-09 - Rating: 5)
Great service and helpful advice! Much appreciated.

Review 67 (2021-09-09 - Rating: 5)
I liked the fact that the plumber, who had to go through a wall and a ceiling to do the repair, made a minimal hole in both places.