Totally Hooked Plumbing & Drains

Photo of Totally Hooked Plumbing & Drains

Located in Jacksonville, Florida

Address: 5860 Old Timuquana Rd Suite 3/4, Jacksonville, FL 32210, United States

Phone: +1 904-312-7850

Rating: 5

Services

  • On-site services
  • Repair services
  • Appointment required

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-30 - Rating: 5)

    Where do I begin? I submitted a request on Friday morning and received a call right away! They were ready to come out the same day, but since it wasn’t urgent, we scheduled for Monday instead.The communication was outstanding—I received two updates on the ETA, which was much appreciated!DJ and Andy (the crew) arrived, diagnosed the issue in minutes, and even had the replacement part (a new toilet) with them on the truck! Within 90 minutes of their arrival, I had a clear diagnosis and a new toilet installed. The crew took the time to explain my options, walked me through the product, and answered my many questions with patience and clarity.The team was polite, professional, and FAST! No one wants plumbing issues, but when you have a team as amazing as Totally Hooked handling is, it makes the process so much easier to deal with!

  • Review 2 (2025-01-03 - Rating: 5)

    Great experience so far with a line that was clogged under our restaurant. Jarrett showed up earlier than promised unlike a lot of other companies I had scheduled previously. He was very pleasant and honest and explained everything he was doing. As we discussed he completed a temporary repair to get us thru and provided an estimate on the full repair. We have been looking for a plumber to add to our network and so far so good.Love supporting small local businesses.

  • Review 3 (2025-01-03 - Rating: 5)

    Technician was great. All around excellent job with everyone at the company. Highly recommended if you’re looking for great prices and superior service. Hopefully, I won’t have any more issues with my plumbing, but if I do, they’ll be the only company I’ll call.

  • Review 4 (2024-10-08 - Rating: 5)

    The day before the hurricane hit us we had a leak in our laundry room and the floor was flooded. We called these folks and they were dispatched to us in under an hour! Turned out it was the pump to the AC and Collin took great care in troubleshooting and taking care of it for us. He was super and extremely polite! Tysm!

  • Review 5 (2024-12-28 - Rating: 5)

    Tino and his crew were punctual, courteous, and professional. They worked efficiently and were extremely methodical in identifying the scope of the necessary work. They made an expert repair and then a thorough clean up. You can hardly tell they were there despite the large hole that was needed and refilled to facilitate the repair. Outstanding workmanship with a quick response time to boot. Highly recommended.

  • Review 6 (2024-12-18 - Rating: 5)

    Chad was so efficient and courteous. Would 100% recommend this business and Chad the Jamaican (as he told me to call him) to anyone! :)Also, found the price to be very reasonable. They were so quick to get me scheduled when my shower wouldnt drain. The scheduler who answers the phone was so pleasant and kind.

  • Review 7 (2024-12-31 - Rating: 5)

    This plumbing company is amazing. I called in panic mode this morning. I had water coming from my ceiling everywhere!!!!They were here within 25 minutes. Their technician Damion went above and beyond . He checked everything so thoroughly and figured out the problem. Best part is they were true to price and very low cost !!!!! I highly recommend this family owned plumbing company . Support your locals !!!!!

  • Review 8 (2025-01-03 - Rating: 5)

    Collin was excellent. He assessed and made recommendations regarding my system’s issues. He was knowledgeable, polite and patient, throughout. I would definitely use and recommend this service again and again.

  • Review 9 (2024-10-01 - Rating: 5)

    We had a wonderful experience between the scheduling around a hurricane to the on site updates. Colin was great and everyone was kind and respectful. They were mindful of our schedule and were able to complete everything in one day.I cant say I look forward to working with them again cause their work was so spot on, I dont think we will!! However we will definitely recommend them to anyone who is looking for someone to fix up whatever plumbing problems they have.

  • Review 10 (2024-12-17 - Rating: 5)

    Totally Hooked came out to the house this morning to provide a quote to replace our Hot Water Heater. First of all, Colin arrived at the scheduled time which was perfect since I was in a bit of a time crunch this morning. He was extremely knowledgeable and very professional. He outlined my two options - conventional vs tankless and provided a quote for both in a timely fashion. With conscientious technicians like Colin, you cant go wrong with Totally Hooked Plumbing.

  • Review 11 (2025-01-02 - Rating: 5)

    I had a clog in my main line that another plumber came out and cleared. But that guy said I had a problem with either my septic pump or the switch and wanted to charge me $1300. I called Totally Hooked for a second opinion. They came out in 30 minutes for a free assessment. The guys showed me that the pump was working and that the septic switch was working also and how I can test it myself. They saved me $1300. Making the start of the new year a lot happier!

  • Review 12 (2024-12-16 - Rating: 5)

    We called for plumbing services at the developers inn jax.totally hooked sent out an amazing plumber named Jarrett.he was a gentleman and everybody at the hotel from housekeeping, engineering and the front desk where impressed with his demeanor and courteousness. Jarrett is an asset to your company, I wish all of my vendors had amazing people like this.i had another vendor servicing coffee station who said the same thing. I will do business with totally hooked because of Mr. Jarrett. 10/10 great service.

  • Review 13 (2024-10-30 - Rating: 5)

    I called on Monday because my water heater was no longer working. They came out the same day and were able to give me an estimate. We set a time for them to come today between 8 and 11 am. Colin arrived at 9 and had my new water installed by 10:30 am. He was very polite and efficient. He also took away the old water heater so I dont have to worry about disposing it. Everybody at Totally Hooked has been professional and pleasant to deal with.

  • Review 14 (2024-10-30 - Rating: 5)

    Professionals Jarrett Damien and Collin came and totally hooked us up. We were needing a re pipe and a new water heater. They answered all questions beautifully for me, and explained everything. From the ladies in the office til the very end a wonderful experience. Best of all they cleaned everything back up and did it 11 hours. No playing on the phones and goofing off. Quality work and qualified workers.

  • Review 15 (2024-12-22 - Rating: 5)

    Totally Hooked Plumbing sent two personable young plumbers who installed my kitchen drain in a reasonable time. The price was not bad and included a year of membership for any service needed in the future. Overall, I was glad for the prompt service especially with the holidays around the corner.D. Davis

  • Review 16 (2024-12-31 - Rating: 5)

    Gotta say from experience alot of plumbers that scam you out of your money, these guys are far thee best!! Im so greatful for Dakota. News Eve and he came out help me figure out my problem I have been having, and Im so VERY thankful for him. I truly hope the Lord blesses him and the company this year with lots of happiness, success and lots of wealth. Such a blessing.

  • Review 17 (2024-12-15 - Rating: 5)

    We are so pleased with everyone that we interacted with from this company. From the initial visit, (sorry, I forgot his name, but he was amazing) to the wonderful guys, Bryce and DJ…we would definitely recommend them. I have already given their names to 2 others for future reference. Thank you for making a very difficult situation much easier.

  • Review 18 (2024-10-23 - Rating: 5)

    Saved My Crawlspace - Totally Hooked Plumbing to the Rescue!5 stars! My crawlspace was a worry during heavy rains, but Totally Hooked Plumbing came to the rescue! They installed a sump pump under my house efficiently and professionally. I especially want to thank Damion for his great work ethic and clear explanations. The owner, Scott, even came out personally to make sure everything was done right. I finally have peace of mind knowing my crawlspace is protected. Highly recommend Totally Hooked Plumbing for anyone needing plumbing services in Jacksonville!

  • Review 19 (2024-09-25 - Rating: 5)

    Our technician, Colin, was incredibly polite and pleasant to work with. He was very accommodating with the pricing and did an excellent job resolving our plumbing issue. I would highly recommend them to anyone in need of plumbing services, as we were extremely satisfied with the work. We would definitely hire them again in the future.

  • Review 20 (2024-09-06 - Rating: 5)

    A+++!!This has been the best home service we have had! Everyone has been professional, friendly and kept me well informed during our the whole process of cleaning, milling and lining. Mike, Larry, Chris & Shawn made this process painless and were all very respectful of our home. Each one kept me updated, was respectful and kind at all times.If you need plumbing work done , this is the team to call on cause we have found our new plumbing service.Guess you can say we are ‘totally hooked’!!

  • Review 21 (2024-12-31 - Rating: 5)

    Called for help installing new sink and hooking up plumbing lines. They came in the next day. Gave quote and started on work! Quick, efficient, honest, and fair priced! Highly recommend!

  • Review 22 (2024-10-04 - Rating: 5)

    I recently had a leaking kitchen sink, and Totally Hooked Plumbing and Drains came to the rescue! Their technician, Cody, arrived promptly and quickly identified that a faulty gasket in the faucet was the culprit. He explained the repair process in detail and even recommended preventive maintenance without any pressure to upsell. Codys attention to detail was impressive—he not only fixed the leak but also left my kitchen cleaner than he found it. The service was quick, professional, and fairly priced. I highly recommend Totally Hooked, especially if you get Cody as your technician!

  • Review 23 (2024-10-11 - Rating: 5)

    Hey everyone, Totally Hooked Plumbing are absolutely the best, from the 1st phone call in the midst of Hurricane Milton… and you were in my driveway in a short time frame I appreciate you all so much and then everyone I have been in contact from Scott, Chris , Derek, and Damion and Larry their talents, knowledge, work ethics … attention to detail and explanation of all that they are doing and educating me on the process of the work involved in this endeavor! Thank you everyone! I felt as if I were family, a nice feeling these days and not just an invoice!I do want to extend a special thanks to Damion and Larry for all the hard work and the help you have provided to me with this project it has been a wonderful experience !

  • Review 24 (2024-12-13 - Rating: 5)

    This company is absolutely amazing!!! I loved Dakota & Derrick and their knowledge and the time spent troubleshooting my issues. Dont go anywhere else! Call Totally Hooked Plumbing and save yourself the headache and deal with an honest & reputable company.

  • Review 25 (2024-12-19 - Rating: 5)

    Dakota did an excellent job! Our dishwasher was leaking and he came out quickly and fixed it. Now we know who to call if we need any work completed. Highly recommended!

  • Review 26 (2024-09-12 - Rating: 5)

    We made the decision to pursue having our 1955 drain system relined. A huge endeavor especially due to many unknown variables. The whole Totally Hooked Team were incredible throughout the process. They worked very efficiently and neatly, keeping us informed as they progressed. We could not have been more pleased! We will have more needs coming up with our renovation and Totally Hooked will be our plumbers. If you are in need of a plumber reach out and give them a try. You will be very pleased!

  • Review 27 (2024-08-14 - Rating: 5)

    Great experience with Totally Hooked Plumbing. Contacted them after receiving a mail flyer. We have a 75 year old house with cast iron plumbing and were having slow drainage. Noah explained the process of milling and jetting the pipes; Mike and Larry did a great job doing the difficult process. Our sinkDrainage improved immediately. Noah showed us before and after camera images. We are still debating on doing the lining.Everyone was totally professional; courteous and prompt. Aubrey was great when calling the office and coordinating the timing. Recommend them 1000%!!!

  • Review 28 (2024-09-25 - Rating: 5)

    Great experience! They showed up bright and early ready to get things done. Not only were they punctual and respectful of time, they were very kind. After two full days of hard work, there were some minor mishaps, but the next day Mike came out, fixed it quickly and also did some extra work out of kindness. The guys that came to diagnose the issue were such gentlemen and even offered to help bring in my groceries. Mike was wonderful! When it comes to plumbing/electricians/contractors etc, customer service usually takes a back seat but these guys not only have great service but they have a great attitude!

  • Review 29 (2024-12-19 - Rating: 5)

    If I could give more than five stars I would! These guys were great from the very begining. My kitchen sink backed up and I called to have someone come out and clear it. Making the appointment was easy and the next morning I received a call informing me that two technicians would be arriving in 30 mins. They guy I spoke to was very friendly. He let me know who the techs were and that they would put a camera in the line to see what we were dealing with before they did anything. Jarrett and Dakota arrived within 30 mins just as I was told and they spoke to me about my issue and then went over what steps they planned to take to resolve. They got to work right away and after using a camera they snaked the drain and ran the camera again to ensure the problem was completely solved. They informed me of an issue that would cause future back ups and showed me the video. We discussed options and I actually found out that the pipes under my home were pvc when I had previously been told by other plumbers that we had cast iron. They even went under my house in the crawl space to verify. They clearly communicated the options suggested for future repairs and gave me quotes for each one. I was charged $69.00 for the job they did and left with the quotes to review with my husband. They solved my issue and got me back up and running and didnt try to pressure me into making repairs that arent an emergency. They were very thorough and knowledgeable. I have had several plumbers come to my home since my purchase 3 years ago and these guys have by far been the best! I will be calling them from now on for all my plumbing needs!

  • Review 30 (2025-01-09 - Rating: 5)

    Jaden was great!! He did an excellent job helping me out with my kitchen sink, was very professional and explained in details how to prevent from the problem happening again. Thank you!!!

  • Review 31 (2024-08-14 - Rating: 5)

    Collin returned today with Damian. The team provided excellent service. Damian provided awesome expertise and details on the repair. It was a positive learning experience for me. My main sewer line had a leak very near the driveway. Collin identified the exact problem spot and the team was able to dig down and replace the pipe without cutting out part of the concrete driveway. I was thankful to avoid that mess. I highly recommend the team at Totally Hooked. The previous day technician, Collin, visited to assess the problem and was professional, friendly and very informative. My repair was scheduled for the next day and Collin arrived with Damian bright and early to get the job done. Again, highly recommend the team at Totally Hooked.

  • Review 32 (2024-10-01 - Rating: 5)

    This company deserves nothing less than 5 stars. I was very lucky to have Cody ( the technician ) come by and look at my water heater after it was leaking for a few days. He was very professional, respectful, and imformational. He informed me how this issue came to be and how we could fix it!! He worked quickly and efficiently, and before I knew it the issue was fixed. Definitely recommend this company to anyone in need of plumbing. I just wish I could rate more than 5 stars!!!

  • Review 33 (2024-11-04 - Rating: 5)

    I was very impressed with Jared, the young man who came to our house for an estimate on our plumbing needs. He was very professional, courteous, and very knowledgeable on the issue and was on point 100% on what needed to be done. Unfortunately the leasing company we rent from, had their own plumbing company of choice. I would choose this company again and any day!

  • Review 34 (2024-10-03 - Rating: 5)

    Was pleasantly surprised how good this company was. Cody was so easy to talk to and was able to tell me what my drain issue was fast. He was straight forward and was able to explain everything to me where I could understand it. I will definitely recommend totally hooked and next time I need them I will request Cody for sure.

  • Review 35 (2024-11-13 - Rating: 5)

    Called for an estimate and was given an appointment the next day, rate was good and I was able to schedule immediately for repair. Dakota was super efficient, thorough, cleaned up and kept us informed. I have found a new plumber. Thank you guys!!

  • Review 36 (2024-10-23 - Rating: 5)

    Dakotah came out and fixed my constant running toilet perfectly! He was on time and very courteous to leave my place cleaner than it was when he got here. He was in and out in a flash, very highly recommend this company as a whole!

  • Review 37 (2024-12-18 - Rating: 5)

    We had our washing machine backed up. Jarrett came out for a drain flush and got it cleared! Jarrett was super helpful and professional. We will be using Totally Hooked for any future plumbing concerns.

  • Review 38 (2024-12-04 - Rating: 5)

    Totally Hooked went above and beyond expectations. Needed a water heater replaced, They showed up as scheduled, a little early! Wrote up a quote, went to shop picked up materials and were back in a couple hours for the install.Did the install with quality craftsmanship and hauled off the old one before calling it a day around 8:00 pm.As a commercial general contractor with several billion dollars in completed projects over the span of my carreer, i can reccommend these guys to anyone. Great job highly professional. I wish all my subcontractors and vendors over the years were like them. I probably wouldnt have quite so much grey hair!

  • Review 39 (2024-11-27 - Rating: 4)

    Shawn provided excellent work considering he had a very a very small area to work in under my kitchen sink.Larry and Joe removed old toilet and installed new chair height toilet in an equally small area.Colin and Mike finally determined the location of my clogged drain and successfully got the drain opened.Linda S

  • Review 40 (2024-10-23 - Rating: 5)

    Colin and Dakota were great. I had a leak in my house and they came quickly and fixed the issue. I would definitely call them again for all my plumbing needs

  • Review 41 (2024-08-28 - Rating: 5)

    Yesterday I had Jarrett & Steve come by to help me troubleshoot a clogged shower drain that was giving me a hard time. They showed up with a nice attitude, explained every step of the process to me, kept me informed of my inspection results as they found them, making me comfortable and confident in my choosing of Totally Hooked Plumbing for my issue yesterday and for any future endeavors. 10/10 customer service and results. Will use again.

  • Review 42 (2024-06-22 - Rating: 5)

    I have had a lot of experience with plumbers and have never posted a positive review. My experience with this company today deserves to be recognized beginning with the initial line of contact, the manager but most of all the tech Colin. My expectations were exceeded. He was very knowledgeable, extremely polite and a total gentleman. They provided same day service with no charge for the service call. I would highly recommend this family owned business and especially the tech.Susan Owens

  • Review 43 (2024-08-03 - Rating: 5)

    I can not praise this company enough! They are honest, compassionate and have fair pricing. The owner, techs and receptionist went above and beyond when I was having a plumbing meltdown. Through all my frustration and tears the team made sure every question was answered. The owner even made a special trip to my home with our tech to calm any worries I had. If youre ever in need of a plumbing job big or small this is the go to company in Jacksonville.Our main cast iron sewer drain line was full of roots and damaged causing backups and leaks. They did an exceptional job of milling and relining the pipes. Every step of the process was recored and emailed for our records, which comes in handy for selling a home. They will always be my go to plumber and should be yours too.

  • Review 44 (2024-07-17 - Rating: 5)

    With 5 star ratings across the board, I contacted Totally Hooked to upgrade my toilets. They provided same day and next day service. Employees like Sean and Chris are why they will continue to get excellent reviews, both were friendly, professional, efficient and cleaned up everything perfectly.

  • Review 45 (2024-08-20 - Rating: 5)

    Totally Hooked Plumbing was at our home today to assess the current situation of our 1955 slab drain system. Micheal was extremely knowledgeable taking time to show us and explain all areas of our system. Rather than jump to the maximum approach he presented that the only way to really know if anything needed to be replaced was by starting with a drain cleaning. Within the hour Micheal and his team were here and went to work. They were very professional and very neat about their work. Our report was nowhere near how bad we thought the system was. Micheal will get back to us with some other options we might consider to further improve our system. We are extremely pleased and will be using them again. You can not go wrong with this company! Awesome team, very knowledgeable, professional and competitive! The Bacons

  • Review 46 (2024-11-22 - Rating: 5)

    Finally a plumbing company with an approach to service that exceeds just punching the clock like the big guys. The jetted pipe cleaning service pushed out physical debris probly in the lines since the home was built. The snake camera is just cool. The service tech Chad was also a pleasure.Thank you to the whole team,Jay

  • Review 47 (2024-12-23 - Rating: 5)

    Dakota visited our home to check our pipes. He was very professional and polite. We will definitely call the next time that we are in need of a plumber.

  • Review 48 (2024-09-03 - Rating: 5)

    When a company works together as a team.. When the goal is to make sure your customers are completely satisfied ... When the employees show up to the customers home on time... When they leave the work area nice and clean. When the customer feels that they will be taken care of. When the the customer feels comfortable to call if they have any questions... THAT makes a successful company and that is the reason why you deserve 5 stars.Thank you Addie for being so sweet. You made a great first impression. Thank you Noah for accessing our plumbing situation in a professional and kind way and for being on time.Thank you Collin for arriving on time and doing a great job. You were determined to go far and beyond due to unforeseen challenges (lifting an extremely heavy cast iron vent pipe)You said nothing but good things about the owners of Totally Hooked Plumbing. They have high standards. Which gave us peace of mind.Larry you were our hero as well. By using brute strength you saved the day by crawling in the attic and lifting the vent pipe.You and Collin were a great team!We will tell our friends and family how fortunate we are to have found your company.We are TOTALLY HOOKEDThe Hagues

  • Review 49 (2024-09-25 - Rating: 5)

    Mr. Collin was our technician for a clogged kitchen drain. The response time was truly exceptional. (Less than 30 minutes). Even though he was unable clear the clog using a plummers snake he advised of an alternative method which I am scheduled for tomorrow am. I would highly recommend Totally Hocked for my next plumbing need.

  • Review 50 (2025-01-04 - Rating: 5)

    Quick & thorough, and Skyler took care of our plumbing problem quickly in a professional and efficient way. Thank you. We appreciate your help.

  • Review 51 (2024-08-24 - Rating: 5)

    Our technician was Colin who was very very polite. Worked very well with the price with us. Did a wonderful job with the repair to our plumbing problem. Would refer them to anyone having a plumbing problem, was very satisfied with the work and the technician would use them again.

  • Review 52 (2024-08-24 - Rating: 5)

    I contacted Totally Hooked Plumbing & Drains and talked to J. She was very helpful when I explained the situation with my plumbing problems. She contacted the technician Collin and told me he would be out once he finished up with client before me which was quick 45 mins for a same day call. Collin arrived and he was very pleasant and professional. I explained to him what was going on with my drainds. Collin showed me and told me everything that was going on with my drains and how everything was incorrectly done to my home concerning the plumbing problems and also explained to me what all needed to be done to replace the plumbing and price which was not bad. I would recommend this company with 10 stars if I could. Thank you, Collin, for all your help.

  • Review 53 (2024-09-23 - Rating: 5)

    I had a great experience from Totally Hooked, Plumbing Drains. They sent Collin out to give me an estimate. He was took his time to explain what needed to be done first second third etc. and he is very knowledgeable. I highly recommend Totally Hooked, Plumbing Drains.

  • Review 54 (2024-10-04 - Rating: 5)

    Id recommend Totally Hooked Plumbing and Drains because I had an issue with my toilet leaking in the back and Cody was very thorough and explained to me what he was doing and making sure the job was done to my satisfaction. Id recommend Cody to anyone with any type of plumbing issues, he knows his job well!

  • Review 55 (2024-11-15 - Rating: 5)

    Your crews done a wonderful job.Jerrod,Derrick,Shawn and Hunter. Due some medical problems with my family members,it was a trying situation and all members of Totally Hooked, came thru with flying colors,very professional and competent. 5 stars all the way

  • Review 56 (2024-08-19 - Rating: 5)

    Met with Collin today for a bathtub clog in a 60 year old home with cast iron pipes. He is very thorough in explaining the problem and the solution. Also set up an appointment to have all the work complete the next day! Thank you Collin!!!

  • Review 57 (2025-01-04 - Rating: 5)

    Skyler and Bryce are very neat and clean young men and where excellent help and did exactly what I asked and more!! Sounds definitely used this company again

  • Review 58 (2025-01-07 - Rating: 5)

    Damion, collin, and that new guy were great! Having fun but hard at work the whole time. Will telling friends and family about totally hooked.

  • Review 59 (2024-11-08 - Rating: 5)

    We had a meeting with Colin of Totally Hooked on Wednesday and he and Damien arrived on Thursday and started and finished in one day doing a whole re-drain under the house. They worked their tails off and even worked late to get it finished. I would definitely recommend them to others for all your plumbing needs.

  • Review 60 (2024-08-01 - Rating: 5)

    I was having issues with the plumbing backing up in my home. Called Scott with Totally Hooked Plumbing and he had someone out to the house very quickly. Collin, Jarret, Mike and Damian all came to the house and jetted the pipes and the house is back to everything running smoothly again. The owner Scott even stopped by my home while the work was being done to make sure everything was ok. Highly recommend Totally Hooked for all your plumbing needs.

  • Review 61 (2025-01-05 - Rating: 5)

    Skyler and Bryce and Damion came out and got a clog fixed after hours in 15 mins and was clean as a whistle best I could ask for

  • Review 62 (2024-12-31 - Rating: 5)

    We had a great experience with Totally Hooked Plumbing & Drains, the services was done in time and Chad G the plumber did a great job explaining everything that needed to be done.

  • Review 63 (2024-10-04 - Rating: 5)

    Thank you Totally Hooked for your fine service. Thank you for sending Jarrett V. to help with our plumbing needs. Jarrett is neat, courteous, polite, has a nice personality, thorough, and possess many other positive attributes. Keep up the good work Jarrett.The Marshalls

  • Review 64 (2024-09-10 - Rating: 5)

    Amazing Service! DJ and Steve were AWSOME! They were exceedingly professional, friendly, prompt, efficient, and fast! The scheduler/receptionist was super sweet and professional as well! I LOVED my experience with this company! I HIGHLY recommend!

  • Review 65 (2024-12-10 - Rating: 5)

    Collin helped us today with a blocked garbage disposal. Was quick, kind, professional, and courteous. Best of all, our drain is fixed!

  • Review 66 (2024-09-11 - Rating: 5)

    I want to Thank you for saving the day! Out sinks were clogged up, my grandad is 88 and was determined to fix himself but fell and got an EGG his head! Thankfully Jarrett came out in the RAIN and took GREAT care of us at a reasonable price. Also sent pictures of issues we could have “future wise” and different options of how to go about fixing it. Grama had him do a few extra things on her sink to get the calcium out and he was happy to help her. A BIG THANK YOU from our family!!!The King Family

  • Review 67 (2025-01-05 - Rating: 5)

    Damion and his coworkers Bruce and Skyler were extremely helpful and efficient highly recommend them for any of your projects or needs

  • Review 68 (2024-11-21 - Rating: 5)

    Jarrett and Derrick, we’re very professional and very nice… They explained everything to me and they were here in no time…. I would highly recommend them…..👍💕😁😍 Did a wonderful job

  • Review 69 (2025-01-04 - Rating: 5)

    Skyler amd bryce was pretty cool and laid back and was in and out in 15 mins wit my clog fixed exellant work from them 2

  • Review 70 (2024-08-18 - Rating: 5)

    Derek and another gentleman came to flush my Tankless water heater. I had called the company in May for clogged tub drain and purchased a one year membership for $159 therefore not having to pay on 8/14/2024 to flush the tankless water heater. They were on time, very pleasant and knew what they were doing. I would recommend this business to people I know. Jaden, in the office was great,too!

  • Review 71 (2024-12-23 - Rating: 5)

    Dakotah is awesome! He was extremely knowledgeable and helpful when I was overwhelmed with a leak from my bathtubs piping. Definitely using Totally Hooked in the future.

  • Review 72 (2024-11-13 - Rating: 5)

    Mike and Chris who came to my house to jet the system today were a lot of help and professional about everything. Very satisfied with the work they did and highly recommend TOTALLY HOOK! services.

  • Review 73 (2025-01-07 - Rating: 5)

    The team that came out to replace my shown pan and repair a broken drain pipe were very professional and courteous. Outstanding job, thank you Shawn!

  • Review 74 (2024-09-27 - Rating: 5)

    Totally Hooked saved me, Jarrett came to the rescue and was able to help us figure out exactly what was wrong and gave more than one option to find a solution. Highly recommend Totally Hooked, they were so accommodating and quick to help me, even with the upcoming storm, and were able to get me a temporary solution while we wait for the storm to do the permanent solution.

  • Review 75 (2024-10-23 - Rating: 5)

    Dakotah fixed my issue with my leaking shower after I had other people give me estimates that had no clue ejst they were doing. Dakotah took on the job and did an absolute phenomenal job. Not only fixing my shower but bringing other issues thst could cause problems to my attention. Im so glad I chose this guy to help me out. 5 out of 5 across the board for this guy and his attention to detail.

  • Review 76 (2024-10-08 - Rating: 5)

    This company showed up and showed out! A true blessing indeed. Damion, Cody and Bryce came out to our home to resolve the issues at hand. I use the word technician loosely because these men are skilled craftsmen at best! My family is forever greatful for your patience and loving nature to just help those in need. - Thank you!

  • Review 77 (2024-12-27 - Rating: 5)

    Dakotah is very friendly and fixed our clogging issue quickly. I would defnitely recommend him for plumming work

  • Review 78 (2024-06-23 - Rating: 5)

    Highly recommend!! I had a lovely experience over the phone with Aubrey while setting up my appointment. Jarrett is a very knowledgeable young man who was very pleasant to work with. He made sure everything was in working condition before he left. All around a very pleasant experience with Totally Hooked!!

  • Review 79 (2025-01-04 - Rating: 5)

    Skyler was a great and hardworking man even checked a few things and reassured me they where alright after checking them !! highly recommend

  • Review 80 (2024-07-10 - Rating: 5)

    Collin and Jay came by and looked at my sewer system. They were very professional and courteous. They made me feel comfortable and amenable. They gave me a range of options that made completing the job affordable. Great guys.

  • Review 81 (2024-10-24 - Rating: 5)

    Had my hot water heater fixed and received quotes on replacements from Dakota who did a great job and provided answers to all of our questions. We will use again in the future!

  • Review 82 (2024-07-30 - Rating: 5)

    Colin was thorough and helpful. After an investigation of the services needed, I was happy and installation began on the same day. The parts for replacement were close by with their company, so work was able to begin at once.

  • Review 83 (2024-11-13 - Rating: 5)

    They really took care of the sewer line problem we were having at our. Very professional fix the issue so that we will not have anymore any time. We highly recommend their company for any plumbing issue. Thanks again

  • Review 84 (2024-05-31 - Rating: 5)

    Highly recommend Totally Hooked Plumbing & Drain! From the ease of setting up my appointment with Jaden, the follow up / confirmation with Aubrey, to meeting Myles at the house. Myles took the time to listen to our issues, asked a few questions and was able to quickly identify the problem. His experience shows, and he was able to fix the problem within minutes!! Everyone with this company expressed professionalism and a true desire to work with and help the customer. I have found a company that I can trust and rely on. And while living 6 hours away, this is invaluable! Thank you all for helping work through the plumbing issues we had with our rental property. I feel we have found a “partner“ in our business. Thanks again!

  • Review 85 (2024-02-20 - Rating: 5)

    Thank you Myles for coming out and saving us. We had no hot water for 7 days. Great customer service, took care of my issue. Hey Scott you too we have HOT WATER. Thank you all for your help. I will refer your company and use you’ll again

  • Review 86 (2024-06-20 - Rating: 5)

    Totally Hooked is a great company. Good prices and quality work. Michael was vary respectful and had a great attitude. I know some guys say they can lay pipe but I have never seen anyone lay pipe like Mike! He got down and dirty, and he was deep in it. I could tell this is a guy that wasnt gonna stop till I was satisfied, and boy was I! Im totally hooked on Mike and this company.

  • Review 87 (2024-07-19 - Rating: 5)

    DJ most definitely provided exceptional service. We appreciate his friendly personality and professional work ethics. My mom had a serious leak and blockage coming from a pipe in her laundry room. With DJ’s expert knowledge, the task was successfully accomplished. So glad we are now Totally Hooked! Thank you

  • Review 88 (2024-07-02 - Rating: 5)

    Collin Good provided outstanding service and workmenship while removing and replacing the shower control cartridge in an extremely tight, nonstandard, boutique-like installation. Replacement of at least 14 year old parts configurations, a great deal of elbow grease and careful manipulation of old clips, and new cartridge securing parts, bolts and plates proved challenging but ultimately was a success. His determination and communication skills were notable. Well done!

  • Review 89 (2024-10-04 - Rating: 5)

    Cody was fantastic in helping us solve our drain and plumbing issues at an incredible price! Totally Hooked Plumbing made a great choice when they hired this young man!

  • Review 90 (2024-10-09 - Rating: 5)

    Cant say enough kind things about this company and the technicians!! Really tried to help us out and went above and beyond in customer service. I will use them if we ever have plumbing issues again and will recommend them to all of my friends. 6 stars!! The best

  • Review 91 (2024-08-14 - Rating: 5)

    Absolutely the best guys around!! Damion and Collin showed up and were phenomenal! Introduced themselves, professional and knew the fixes to the problems instantly. Extremely knowledgeable and friendly! Would recommend them 1000000% thank you!!

  • Review 92 (2024-08-29 - Rating: 5)

    Sorry it took so long to get around to this review, but if its any consolation, my wife has been pushing me to take care of this.Called for a free video camera inspection of my sewer line because we suspected we may have a leak due to a low spot in the front yard.Noah showed up and got to work. He found a cleanout for the main line that was buried so I did not know I even had it. Discovered that my main line to the street was PVC, so it had been replaced in the past and showed no evidence of leaks. However, on a secondary line that had been added when we added a bathroom, he discovered a belly in the piping running under our sidewalk. This was going to cause future issues and needed to be corrected. Also, original bathroom had old cast iron piping which was approaching 70 years old and was in very bad shape. He proposed fixing the belly and ripping out all of the cast iron piping and replacing with PVC. Our other option was to reline the cast iron, but it wouldnt replace the Ptrap on the bathtub. We opted to tear it all out since we believed we might have a leak at the Ptrap as well and the cost difference wasnt that great. This is a slab foundation so basically the entire bathroom floor was going to have to be jackhammered out and dug up to get the old piping out. A huge undertaking which wasnt cheap, but fair, considering the labor involved.Colin showed the next day to begin the job alone, as Noah had some family issues to deal with. Colin worked the entire day alone and got the concrete tore out and the dirt mostly removed to expose the old pipes. That was as far as he could get working alone, but he worked very hard and barely stopped all day.The following day, Colin returned with Daniel. They worked well together and cut out the old piping, replaced with new, filled all the dirt back in, and laid new concrete. They also dug up the belly under the sidewalk, replaced it, and poured new concrete for the sidewalk.I looked it over after they left and decided the concrete in the bathroom was too high and would create an uneven floor when tile was laid. I reached out to Noah and he agreed to come back the next day and look things over.Noah showed up, with another employee, DJ. They decided the floor needed to be ground down to even it out and there was some concrete work that needed to be taken care of outside the house where the sewer line exits the house. Also, there was a new faucet I had for the bathroom that was supposed to be replaced, but was not. They called the owner, Scott, who decided to come over and have a look at things himself. In the meantime, DJ got started on replacing the faucet and doing the concrete work outside. Scott arrived and agreed with them and apologized for the issues. He was very polite and offered to make everything good to my satisfaction. He even went above and beyond and offered to install the tile I bought when it was ready to be installed.The following day, Colin and DJ showed up again to tear out the flooring and make everything good. They did a good job and it was all looking great when they left at the end of the day.Scott had mentioned that he was going to be out of town for a week to 10 days and he would reach out to me when he returned. He called and set up a day for the tiling and showed up and got busy. He got almost all of the tile installed and showed up a couple days later for the grout work.Everything is fixed and working as it should be now. I just want to give a huge shout out to everyone I came into contact with at this company. They were all very professional and courteous and I will not hesitate to use them again or recommend them to others, as I already have.Thank you to everyone at the company, once again.

  • Review 93 (2024-11-27 - Rating: 5)

    From Dakota and Derrick assessing the issue, to Chad and Skyler making the repair, it was a great experience and my issue is fixed! Highly recommend…

  • Review 94 (2025-01-03 - Rating: 5)

    Great job from Sean and Skyler helped explain everything to me and cleaned up after where I couldnt even tell they was there !!!

  • Review 95 (2024-08-06 - Rating: 5)

    Jaden, Collin, and Jarrett were awesome from start to finish. I was very pleased with their professionalism and customer service. I would highly recommend this business. You guys rock!

  • Review 96 (2024-06-23 - Rating: 5)

    My hot water tank went out and I had family arriving the next day. I was so thankful they fit me in same day! Collin was our tech and he was extremely kind and knowledgeable. Highly recommend Totally Hooked for any of your plumbing needs!

  • Review 97 (2024-07-15 - Rating: 5)

    I called totally Hooked the first time and was tottally hooked with their pleasant customer service. Collin and Jay was an out standing tech. Came to diagnos my plumbing issues and offered very resourceful advise. They like to get things done right the first time and that is what stood them out from crowd.

  • Review 98 (2024-10-01 - Rating: 5)

    Cody came out and fixed our leaky faucet. He was very knowledgeable and kind. I will 100% recommend this company to anyone.

  • Review 99 (2024-07-09 - Rating: 5)

    Over the last year we’ve had several plumbing companies come out and try to repair our plumbing problem. However on the 4th of July it came to a head and the problem with our plumbing drain in our laundry room going up our roof and backing up in our kitchen and putting dirty water back into our clothes came to a head. Not to mention our main bathroom gurgling when you flush it and us not being able to flush toilet paper down the drain. First Jarrett came and diagnosed it and he is so very kind and explains everything and what everything he might not know the details in he’ll go above and beyond to find out through his manager Derrick. Then they sent Mike and Larry out to do something called Hydro Aqua Scrub to clean the drains and change out the toilet. That toilet change out was a challenge. However these young men didn’t give up. The young men Mike, Larry and Jarrett that work for Totally Hooked are professionals, on time, courtesy, very sweet and do their jobs very well and don’t stop until they’re finished no matter what time it is. I would refer this company to anyone especially because of the young professional technician’s they have working for them. The owner of the company Scott is a true blessing too. The people that work in the office especially Aubrey are a true blessing. She goes above and beyond to make sure everything is set up and on time and that we understand what is going on. She also sends the videos and receipts via email and text of before and after. My email wasn’t working properly and she went out of her way to put it on a USB and had it brought out to me. This company is an excellent, trustworthy, reputable company that I would recommend to anyone and everyone that needs a plumber call Totally Hooked!!!

  • Review 100 (2024-10-11 - Rating: 5)

    I had a wonderful experience. The office workers Derrick and Aubrey were very helpful. They have great customer service skills. Keep up the good work.

  • Review 101 (2024-10-03 - Rating: 5)

    Had to call a plumber for leak in bathroom wall. Cody Soble came out, figured out best plan to fix it quickly. Efficient and very professional. Excellent service!

  • Review 102 (2025-01-04 - Rating: 5)

    Skyler and Bruce helped me with my clogged drain and got it fixed in 30 mins and explained the problem I guess no more grease down the drain for me 😭

  • Review 103 (2024-10-29 - Rating: 5)

    Jarrett was amazing. Very professional and friendly. Shared all my findings and options to fix my problem. I will be keeping your company as my plumber. Thanks Jarrett for all your help…. Ms. Wiseman

  • Review 104 (2024-10-08 - Rating: 5)

    Very thankful to have found totally hooked plumbing, knowing I have plumbers I can trust as a woman is huge. Thanks to Skyler and the whole crew, they were professional and quick!

  • Review 105 (2024-10-14 - Rating: 5)

    They were able to come out the same day. Cody was able to fix the hot water in my shower quickly and I havent had any problems since.

  • Review 106 (2024-10-04 - Rating: 5)

    Mike C came and cleaning drain system. He was very professional and new what he was doing. He was not bothered with watching him. Thanks for the excellent work you did. 2nd to none

  • Review 107 (2024-10-03 - Rating: 5)

    Cody was an excellent technician and resolved all of my issues timely and efficiently. I would recommend him and this company to anyone in need of plumbing services.

  • Review 108 (2025-01-05 - Rating: 5)

    Skyler and Bryce great guys clean and quick and was in and out in 15 mins different will be telling everyone about them

  • Review 109 (2024-08-21 - Rating: 5)

    DJ & Steve did a great job replacing our toilet. Very thorough, considerate and kept the jobsite clean. I will definitely recommend consideration for additional work.

  • Review 110 (2024-04-05 - Rating: 5)

    This company is amazing. They listen, they aren’t money hungry and they seem to really care. Aubrey was super nice on the phone setting up the appointment and Hank was very respectful and knowledgeable when he arrived. He made sure everything was working and even made sure to make a follow up appt to figure out what more could be going on. I really am happy with my experience today and look forward to working with them in the future!

  • Review 111 (2024-11-06 - Rating: 5)

    Mike&Shawn installed a water heater for me today 5 stars all the way from Workman ship to Quality parts& Equipment. If you ever need help call this company ask for these two gentleman they will not disappoint.

  • Review 112 (2025-01-08 - Rating: 5)

    Justin and Collin has given a clear picture of what my drain problem is. They have been very helpful.

  • Review 113 (2024-10-31 - Rating: 5)

    Collin & Dakotah did a wonderful job explaining the process and proceeded with the inspection. Turned out it was the RO filter. Thank you so much for your help.

  • Review 114 (2024-06-20 - Rating: 5)

    Everything over all was such a great experience with Totally Hooked. They are down to earth and family owned. jaydan was so personable and pleasant to speak with on the phone. This family owned business was great to work with! I will be recommending and using Totally Hooked for all future projects. Thank you for your services.

  • Review 115 (2024-11-20 - Rating: 5)

    Dakota went above and beyond to ensure we were satisfied with the plumbing services he provided. I definitely would recommend.

  • Review 116 (2024-06-23 - Rating: 5)

    Michael from Totally Hooked Plumbing did an amazing job. Very courteous and professional. Respectful and cleaned up when he was done better than before! ! Great job Mike! We will definitely tell everyone we know what a terrific job you did!!

  • Review 117 (2024-10-08 - Rating: 5)

    Arrived same day to remove some hardware and came back 2 weeks later to put it back. Again same day in and out in no time. Jarrett did a great job

  • Review 118 (2024-11-12 - Rating: 5)

    BOTH OF THESE MEN WERE SIMPLY OUTSTANDING IN ALLRESPECTS,. THEY WERE RESPECTFUL, BUT MOST OF ALLPOSITIVE IN ALL RESPECTS; AND DID THEIR JOBS WITH THEUTMOST OF CARE ALWAYS CONCERNED OF MY WIFE & i.THESE TWO IF I HAD THEM IN THE U.S. NAVY WOULDHAVE REACHED CHIEF PETTY OFFICER AND THAT IS THEHIGHEST ACCOLADE I COULD GIVE THEM.I WORKED FOR A 4 STAR ADMIRAL AND I CAN DEFINITELYWRITE & TALK ABOUT GREAT WORKERS, RESPECTFUL,AND KIND.

  • Review 119 (2024-09-19 - Rating: 5)

    Totally Hooked Plumbing did an outstanding job in repairing our toilet. They provided quick and efficient services, explained my options for the repair, and completed the job on time!!!!

  • Review 120 (2024-10-22 - Rating: 5)

    Grant came to install our water filtration system and were glad it was him! He answered all our questions and did a really great job. Thank you!

  • Review 121 (2024-06-22 - Rating: 5)

    Wow I can’t speak highly enough about the service that I received from Totally Hooked. I came to my vacation property to find out that one of my water lines had a huge leak that needed to get dealt with ASAP. After speaking on the phone with Aubrey, who was very polite and cheerful, she was able to get a crew out to me RIGHT AWAY! Myles & Jarrett were able to come out and get the problem fixed. These fine young men explained all of what they did and were very professional. Couldn’t recommend enough and will be telling all I know in the Jacksonville area!

  • Review 122 (2025-01-04 - Rating: 5)

    Skyler is a handy man and very well trained great job from him and the other young boy

  • Review 123 (2024-06-28 - Rating: 5)

    Being a single female veteran homeowner, my dealing with previous contractors has not always been a positive experience. From the owner down to the guy who had to dig the trench in 100 plus degree weather; all talk to me not down to me. My project was full of challenges which a less honorable company could have increased the final bill. Totally Hooked stood by the original bid and resolved each issue that came up.

  • Review 124 (2025-01-05 - Rating: 5)

    Skyler and Bruce greet guys came and suggest a newer part that worked out perfect couldn’t ask for better

  • Review 125 (2024-10-10 - Rating: 5)

    Even when theres hurricane after hurricane out here. They still made the effort to get my issues fixed. Grant did a phenomenal job! Thank you!

  • Review 126 (2024-10-21 - Rating: 5)

    Jarrett did a great job diagnosing the issue and Joseph did a great job cleaning out our gunk that was preventing the kitchen sink from draining.

  • Review 127 (2024-06-22 - Rating: 5)

    Great service! Faucet was leaking all over the place, Jarrette came and fixed it like new! Company was easy to deal with and came within the time frame given. Love that its family operated !

  • Review 128 (2025-01-05 - Rating: 5)

    Skyler Bruce and Damion great guys work hard and very quick highly recommend this company and these guys

  • Review 129 (2024-11-22 - Rating: 5)

    Had a water line break in the front yard - Totally hooked on plumbing did a great repair job - very professional and courteous Team!

  • Review 130 (2024-11-01 - Rating: 5)

    Cody was amazing, he was quick to trouble shoot problem with my sink grinder and fix it and gave helpful tips to keep it running.

  • Review 131 (2024-10-04 - Rating: 5)

    Cody is awesome!!! He fixed our dishwasher in record timing and is one of the nicest guys!! Definitely recommend!

  • Review 132 (2024-06-20 - Rating: 5)

    Highly recommend!!! Had a wonderful gentleman named Collin good who helped resolve our issue. Collin showed signs of safety, being attentive, and came prepared with everything he needed for the job: 10/10!!!

  • Review 133 (2025-01-05 - Rating: 5)

    Skylar came and serviced my home. He had exceptional customer service.

  • Review 134 (2024-06-22 - Rating: 5)

    Had a leak in my shower drain so totally hooked plumbing and drains sent Jarret out to take a look. They were super professional and very friendly. Overall great work highly recommend these guys.

  • Review 135 (2024-10-07 - Rating: 5)

    Definitely recommend Totally Hooked plumbing. The young man skyler was very polite and did a great job! Will be using again in the future.

  • Review 136 (2024-10-05 - Rating: 5)

    Very professional friendly service. Cody was very pleasant! MICHAEL was exceptional!! Very professional and efficient!! Thanks to Michael, I will definitely recommend to everyone!!

  • Review 137 (2024-09-27 - Rating: 5)

    Grant did a great job fixing my garage disposal! I will definitely call again when I need a plumber.....and request Grant!!Thank you very much!!

  • Review 138 (2024-09-11 - Rating: 5)

    Noah and Steve were curious , efficient and fixed my toilet repairs in record time. I would highly recommend Totally Hooked Plumbing and Drains.

  • Review 139 (2024-06-17 - Rating: 5)

    Noah did a great job assisting me! He was efficient, knowledgeable, charismatic, and answered all my questions and concerns. I would definitely recommend him to anyone who needs assistance in the future!

  • Review 140 (2024-10-18 - Rating: 5)

    Jarrett was my plumber for today. He takes the time is very thorough. I recommend this company to everyone.

  • Review 141 (2025-01-05 - Rating: 5)

    Skyler and bryce clean cut gentleman and was in and out in a hour couldn’t even tell they was there !

  • Review 142 (2024-06-19 - Rating: 5)

    I reached out to totally hooked after I received a ridiculous quote from another plumbing company. I promptly dismissed the first guy and called Totally Hooked. They arrived in a few hours-cleared my issue-and charged me a most reasonable price. I was pleasantly surprised and will call them first next time!

  • Review 143 (2024-10-07 - Rating: 5)

    They did an amazing job cleaned up after themselves and was very professional and explained it to me when I didn’t understand especially Damian and Skyler.

  • Review 144 (2024-06-19 - Rating: 5)

    I was very happy with everything office was outstanding and Micheal was great he went right to work and fixed my drain I definitely would recommend this company. I know how to call next time. The price was excellent. If you need a plumber make sure you give them a call great great great company.

  • Review 145 (2024-12-27 - Rating: 5)

    Thanks, Jared and Chad, for taking care of our clogged drain. Im a big fan of small companies. Especially a small family business! We’ll be using this company, for all of our plumbing needs.

  • Review 146 (2024-06-24 - Rating: 5)

    The service was great. The technician Collins did a great job in solving my issues, explained the problem. Gave his honest opinion. I would recommend this company compared to others.

  • Review 147 (2024-06-23 - Rating: 5)

    Totally hooked did an amazing job with assisting with my plumbing needs. The technician, Collin, was prompt, personable and answered any questions I had! I’ll definitely be using them again!!

  • Review 148 (2025-01-04 - Rating: 5)

    Skyler is a amazing young man and is fantastic at his work and keeping the work place clean

  • Review 149 (2024-05-24 - Rating: 5)

    Had an emergency repair needed at one of my accounts. I called and Colin was able to come out fairly quickly and got it taken care of in no time. I would definitely recommend Totally Hooked for anyone needing repairs done in a timely and professional manner.

  • Review 150 (2024-10-04 - Rating: 5)

    Cody S came out to do a couple maintenance items. He was courteous and professional. Highly recommend

  • Review 151 (2025-01-05 - Rating: 5)

    Bruce and Skyler and Damion good guys solid workers and a great asset to this company

  • Review 152 (2024-12-04 - Rating: 5)

    I recently hired this company with my bathroom plumbing issues. Jarrett was my technician and I am very pleased. He was polite, professional and took care of the issue. The price for today was fair and he advised about solutions to other older plumbing issues with several options without being pushy. He genuinely provided options for this older home in need of TLC (old cast iron pipes.) I will recommend to anyone in need of a knowledgeable, fair and proficient company to solve their plumbing issues. I will be contacting Jarrett and Totally Hooked for all future needs. Thank you!

  • Review 153 (2024-10-09 - Rating: 5)

    Garrett and Collin were great, came out right before the storm to get my toilets flushing again. Great, quick service

  • Review 154 (2024-06-23 - Rating: 5)

    Jarrett did a fantastic job helping me out with all my needs. He was exceptionally helpful and answered everything I asked and got the job done! Would highly recommend these guys!

  • Review 155 (2025-01-05 - Rating: 5)

    Skyler and Bryce great group of guys quick and clean and work hard great future ahead of them

  • Review 156 (2024-12-12 - Rating: 5)

    Awesome Company! As always, DJ did a great job. Thank you for coming out quickly!

  • Review 157 (2025-01-04 - Rating: 5)

    Skyler and bryce greet guys and know a thing or too sbout plumbing will definitely call them back if i have any problems

  • Review 158 (2024-09-20 - Rating: 5)

    Noah came out and did a very thorough job a very clean job very fast job and the price was just right Thank you Noah . We are Totally Hooked!

  • Review 159 (2024-10-18 - Rating: 5)

    Mr. Collin Service was excellent and an person describing the issues I have. He took care of it and was very professional.

  • Review 160 (2025-01-04 - Rating: 5)

    Skyler Bryce and Sean very good workers highly recommend this group any time very clean and polite

  • Review 161 (2024-06-19 - Rating: 5)

    I had totally hooked plumbing come out on a call and they were super easy to work with. Collin was very knowledgeable and professional. I would highly recommend totally hooked for any plumbing needs.

  • Review 162 (2025-01-05 - Rating: 5)

    Very helpful and know what to do guys ! Skyler and Bryce did an amazing job

  • Review 163 (2024-05-20 - Rating: 5)

    Ethan and Collin we very professional when explaining the problems clogging my drain. The showed me the problem on camera and walked me through how they would resolve the problem. The cost was reasonable also. I highly recommend this company for your plumbing needs.

  • Review 164 (2024-09-25 - Rating: 5)

    Grant did a great job assessing the leak and was on time! Was very clean with his work and a pleasure to work with!

  • Review 165 (2025-01-06 - Rating: 5)

    Colin was exceptional. Very efficient took care of my problem!

  • Review 166 (2024-07-23 - Rating: 5)

    Had a great experience with DJ and Collinthey helped me understand my plumbing issues and repair a spigot/pipe my cat broke. Professional and knowledgeable about any questions or concerns I had, thank you!

  • Review 167 (2024-05-02 - Rating: 5)

    Very friendly and helpful. I called with my emergency and they were able to send someone my way right away . The 2 young men Myles and Jarrett who came out to do my home were very polite and so helpful ! Even the young lady that does the phones was very helpful and so sweet. I highly recommend totally hooked to everyone !!

  • Review 168 (2024-07-20 - Rating: 5)

    Jarrett was great! He helped me out when my home warranty company was dropping the ball and got my sump pump working so my house doesn’t flood.

  • Review 169 (2024-11-17 - Rating: 5)

    Bryce and skyler came to my home and helped me out with everything I needed and where very knowledgeable good men

  • Review 170 (2024-05-23 - Rating: 5)

    I called Totally Hooked Plumbing and Drains to come out to the house to give me an estimate on a Kitchen Faucet replacement. I had purchased the new faucet beforehand online, so I was ready for them when they arrived. Myles was at my front door within the hour as per Jadens information that was given to me when I first called them. Polite, Personable, and focused on the task at hand, he commenced to do the requested work plus replacing a failed hot water shut off valve that began to leak when it was in the off position. From Jaden at the office to Myles the technician you could not have asked for anything to have run more smoothly. I highly recommend them.

  • Review 171 (2024-12-06 - Rating: 5)

    Damion was friendly, efficient, did a nice job and cleaned up when done. Will call on him again.

  • Review 172 (2024-10-04 - Rating: 5)

    Cody is amazing! Love it when people have a great attitude and do a great job. You are the best!

  • Review 173 (2025-01-05 - Rating: 5)

    Bryce and skyler are very knowledgeable at what they do! Highly Recommended

  • Review 174 (2024-11-18 - Rating: 5)

    Dakota was nice, courteous, and cleaned up after himself. I am definitely hooked!

  • Review 175 (2024-04-12 - Rating: 5)

    Chris and his team are fantastic! We had to have our pipes lines and they explained everything, answered all our questions, and worked diligently throughout the process. Prices are fair and work is top notch! I highly recommend this company!

  • Review 176 (2024-06-22 - Rating: 5)

    Our summer home was having an issue with the water heater. Gave them a call and had it fixed quick and easy. Jarret was very pleasant to work with would recommend.

  • Review 177 (2024-05-23 - Rating: 5)

    Five stars hands down. This company may be new to jacksonville but they have lots of experience. Hank the project manager had a new crew but had them working like pros.They replumbed my whole house in two days. They worked like drones catching every detail. The owner Scott is very down to earth and a great guy to talk to if a need ever arises. This company is by far my best experience with plumbing and drain companies. Customer service can handle it all. Five stars all the way around. Thank you so much Totally Hooked plumbing and Drains.after you read this do not hessatate to call them you wont be dissapointed. Arrived on time. Very courteous. Great bunch of good old boys raised right. Tell them Angel sent ya!!!

  • Review 178 (2024-06-19 - Rating: 5)

    This is a great company to choose all the service is really great and the people are amazing Collin came to help with my plumbing needs and was excellent to work with and greeted me when he got here and kept me informed on what was going on. The company did an excellent job.

  • Review 179 (2024-11-17 - Rating: 5)

    Bryce and skyler are two very good individuals who helped me at my home and were very knowledgeable on everything i needed to know

  • Review 180 (2024-06-22 - Rating: 5)

    I really enjoyed the professional experience that came with this group of young men, I felt treated fairly and politely. They cleaned up after thereselves nicely to, thanks for your good work Jarrett, much appreciated

  • Review 181 (2025-01-03 - Rating: 5)

    Hell of a job quick and clean huge shout out to Sean P and skyler b for there help

  • Review 182 (2024-06-17 - Rating: 5)

    Noah is a true asset to this company! He’s a bright, infectious personality, as well as knowledgeable and service oriented. I would highly recommend him for his honesty and expertise!

  • Review 183 (2024-07-23 - Rating: 5)

    Collin was great, professional, and very knowledgeable about what he was talking about about and made feel more calm about our plumbing issues.

  • Review 184 (2025-01-04 - Rating: 5)

    Skyler helped me out and explained my problems and fixed them in a jiffy !him and Sean where great

  • Review 185 (2024-05-14 - Rating: 5)

    Totally hooked plumbing re placed all our drain pipes on a property we bought in Jacksonville and did a very very good job!We had Ethan, Collin, and Sean and their cleanliness service and efficiency is un matched!

  • Review 186 (2024-04-05 - Rating: 5)

    Ethan Meetze was a God send. He solved a couple problems so efficiently and professionally. This company is a notch above the rest un Jacksonville. Their pricing was also better than others. Just call them and you will be thankful.

  • Review 187 (2024-12-10 - Rating: 5)

    Dakota was so efficient and professional.iwill recommend TOTALLY HOOKED to all friends and neighbors.

  • Review 188 (2024-10-07 - Rating: 5)

    I had a very nice experience with Bryce today I dropped my drink at the store and he help me clean up and was very respectful

  • Review 189 (2024-10-18 - Rating: 5)

    Went above and beyond the job requirement to make sure everything was working properly and area was cleaned up

  • Review 190 (2024-06-05 - Rating: 5)

    I needed a leaky faucet in my shower repaired and after looking at several companies I chose Totally Hooked Plumbing & Drains. Myles who was very nice and polite came out and solve my problem. Thank you Myles.

  • Review 191 (2024-05-01 - Rating: 5)

    Myles and Jarrett arrived on time and did an outstanding job unclogging my bathtub. They were polite, professional and reasonably priced. I would recommend them and will use again if needed.

  • Review 192 (2024-05-09 - Rating: 5)

    My toilet tank cracked and was leaking a lot of water. Totally Hooked Plumbing was the only company that I called who was able to come to my house on the same day and fix the problem still on the same day. Im totally impressed with their level of service and professionalism!

  • Review 193 (2024-04-09 - Rating: 5)

    Totally Hooked was able to come out same day and help us out in an emergency. Myles, Collin and Jarrett worked tirelessly to get us back and running. Great team.

  • Review 194 (2024-10-23 - Rating: 5)

    Mr Joe Bentley was very professional and fixed my water problem within a hour and it looks beautiful thank you so much, if I have any future problems totally hooked will be my number one go to thank you so much Joe !!

  • Review 195 (2024-06-23 - Rating: 5)

    I was getting my drains snaked over and over again. Until we called out totally hooked we had Jarrett the technician he was amazing he gave us a more permanent fix for our drains and got my house up and running as it should have years ago.

  • Review 196 (2024-09-27 - Rating: 5)

    Collin did a great job replacing my kitchen faucet. Great service.

  • Review 197 (2024-04-04 - Rating: 5)

    Our technician Ethan was amazing! He was so knowledgeable and patient as I had many questions! He was quick and efficient, we will totally use him/them again. Thank you Ethan and TH Plumbing.

  • Review 198 (2024-06-22 - Rating: 5)

    Michael did a great job was on time. Took care of the problem. Be sure to call him back again thank you totally hooked.

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