Roto-Rooter Plumbing & Water Cleanup

Located in Jacksonville, North Carolina

Address: 1405 Lejeune Blvd, Jacksonville, NC 28540, United States

Phone: +1 910-455-1777

Rating: 4.9

Services

On-site services
Repair services
Credit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-26 - Rating: 5)
Davis was professional , patient enough to explain everything and a good teacher . I like to learn a bit about my repairs. He was very friendly , thorough and highly organized. He was also very considerate about respecting my house and left everything clean.Trisha , the dispatcher, was very kind, helpful, patient and professional as well. I’ll use Jacksonville Roto Rooter again. I had a great experience during a stressful situation. Thank you so much.

Review 2 (2024-12-20 - Rating: 5)
Davis came to our rescue! It was a Saturday afternoon and he was done in a little over an hour and a half. He is very professional and friendly as well as patient. We tea appreciate his hard work. I highly recommend Roto Rooter! Davis did a great job at a very reasonable price. Thank you Davis!!

Review 3 (2024-11-29 - Rating: 5)
Exceptional customer service from Christian. Got here within 15 -20 minutes as estimated, diagnosed and fixed quickly. Answered all my questions as I watched him work. Patient and kind. Very much appreciated Senior discount also helped being disabled and limited income. Thank you!

Review 4 (2024-12-18 - Rating: 5)
Brennan and Daniel came and were professional and thorough! They explained the situation and made sure we had no surprises or unexpected costs other than what was quoted. We were thrilled the situation was completed within a very reasonable time frame and we were ready to get back to “normal”!

Review 5 (2024-12-17 - Rating: 5)
Once again great service,they communicate when they will be there and show up when they say. christian was very polite and professional. Got the job done and cleaned up within a reasonable amount of time. This is our second time using roto rooter and we will continue to do so for all of our plumbing needs.

Review 6 (2024-09-09 - Rating: 5)
Davis was very helpful in assessing the issue at one of our rental properties. He was also very kind and diligent, which is always appreciated! Anytime I call the main office, Trisha is also always extremely kind and informative. We love working with Roto Rooter of Jacksonville and will continue to do business with them because of their amazing staff, service, and rates!

Review 7 (2024-08-03 - Rating: 5)
Our tech (CE5922-Andrew) was awesome. He came late on a Friday night to fix a job I’d messed up trying to save a buck. Didn’t make me feel bad about it, was totally personable yet professional. Quick but thorough. We weren’t even able to make dinner because we couldn’t turn the water to the house back on. He came super quick was confident he had it handled and he was right. Can’t thank him enough although I’d like to try. Thanks again man

Review 8 (2024-10-07 - Rating: 5)
Christian was very polite and professional! Such a sweetheart. Did an excellent job! We are very happy!

Review 9 (2024-11-04 - Rating: 5)
Davis was the most professional plumber we have had in the last 2 months. He had great communication, was on time, knowledgeable, honest and friendly. Would highly recommend him over any other plumbing company in town.

Review 10 (2024-11-29 - Rating: 5)
This was the best experience with a plumber Ive ever had. So polite, professional, and made clear what he was doing every step of the water heater replacement process. Calling every time I have a future problem!

Review 11 (2024-12-27 - Rating: 5)
Great work, one time. Very professional and explained everything. Cleaned up afterwards. Impressive. I will definitely call them again if the need arises.

Review 12 (2024-10-21 - Rating: 5)
Roto-Rooter provided excellent service from the very first call from Holly coordinating the time for the technician’s visit through the completion of the job. The technician, Davis, called and provided an update of the issue with an upfront estimate and remedied the situation as well as recommending other services needed. Davis was very informative throughout the process and provided photos as well. He was patient and polite and provided great service. Great job Roto-Rooter!

Review 13 (2024-12-05 - Rating: 5)
Highly recommend! From the moment of calling speaking with Holly was positive, upbeat and efficient with ease of scheduling to her follow up call letting us know the technician’s status consistently positive and pleasant. Brennan the technician above and beyond professional, pride in work, knowledgeable, personable! Removed old kitchen sink and faucet and installed new faucet and sink. He made sure his work was done with the highest level of integrity and skill. Our kitchen now looks elevated. We are so pleased!!! The faucet works with high precision. Great water pressure. Sealed around the sink. Pipes underneath the sink streamlined to highest standard. Highly impressive skill and attention to detail. We couldn’t be more pleased with Brennan’s workmanship!This is our go to plumbing company for all needs! Great customer service and rates that are reasonable. Thank you to all!

Review 14 (2024-08-30 - Rating: 5)
I had a great experience with Davis. Davis was quick to diagnose and solve the issue that had been bothering us for weeks. His professionalism and attention to detail were top-notch, and he left everything clean and tidy after the job was done. I highly recommend Roto Rooters for anyone looking for reliable and efficient plumbing services. Thank you!

Review 15 (2024-11-25 - Rating: 5)
Christian was very professional and extremely helpful in my experience with him. He answered all my questions and made me feel confident in the service he provided. Definitely recommend this company.

Review 16 (2024-07-31 - Rating: 5)
Andrew annd Billy absolutely amazing. They found a leak in my sprinkler system after I had multiple sprinkler systems people come out and if you even tell me that it wasn’t leaking. They ARE ABLE TO DETECT LEAKS UNDERGROUND!!!

Review 17 (2024-09-13 - Rating: 5)
If I could give 10 stars to Roto Rooter and especially Davis Lewis I would. I’d been dealing with a home warranty service and a slow drain for 2 months with no resolve. One call to Roto Rooter and we are flowing again. They communicated in a timely manner and Davis was a pleasure to deal with. He was very knowledgeable and got the job done. Thank you so much!

Review 18 (2024-06-12 - Rating: 5)
I had problems with my kitchen sink and Davis did an amazing job!!! He took his time, explained every part of the job and did more than what was expected far beyond expectation and we highly recommended his services hes very efficient, thorough, respectful and nice. We started out just needing a fixed garbage disposal and ended with not just a replacement of that but, new clean pipes, a brand new updated faucet, and a functioning dishwasher after years of not being able to use it. The whole family couldnt believe how great it turned out and how good of a job he did Im beyond pleased. Thank you so much Davis!

Review 19 (2024-06-20 - Rating: 5)
(I think the plumber who serviced our toilets name was Davis. We had a toy stuck in the toilet) He did a fantastic job! He was thorough, and helped keep us informed throughout the process. Very respectful and overall a great experience, would absolutely recommend!

Review 20 (2024-11-23 - Rating: 5)
Davis was professional, informative, and just an honest straight shooter. It was a pleasure learning his trade while witnessing him do great work in completely replacing our water heater after our old one began leaking. Thank you Davis!

Review 21 (2024-08-14 - Rating: 5)
Bill Ryan technician #143 came out today and hit the ground running. Great guy he was professional and down to earth felt like having family over. He quickly came out and diagnosed and fixed the issue I was having 100% would use this company again.

Review 22 (2024-09-07 - Rating: 5)
I had slow draining sink and Davis came on time and he worked very hard to resolve my problem, working outside despite of rain. He is very nice and professional. I recommend him for any plumbing problem. Thank you very much.

Review 23 (2024-06-13 - Rating: 5)
We had the best experience ever with Davis! He installed a new garage disposal, new faucet, new pipes and got our dishwasher running. He really went above and beyond and kept us informed all along the way. We were so impressed with the work that was done and would highly recommend his services! Thanks again for a job well done!

Review 24 (2024-12-03 - Rating: 5)
Great service on a backed up drain. Called it in at 1 and problem solved that evening. Young man ( Bill Ryan) was very professional and explained every step. Will use again. JMC USMC, Vietnam Vet, Disabled

Review 25 (2024-09-16 - Rating: 5)
Great experience with Roter Rooter. Christian and Dee were knowledgeable and friendly. They quickly assessed our issue and got it fixed in no time. I will certainly be using Roter Rooter for all our plumbing needs going forward!

Review 26 (2024-11-22 - Rating: 5)
The kitchen sink garbage disposal was jammed. Roto-Rooter did an excellent job cleaning it out and fixing everything. Plus, everything was done very quickly.

Review 27 (2024-09-12 - Rating: 5)
We received prompt and courteous service. Our service tech, Davis, was very polite and professional. Highly recommend Roto-Rooter for your plumbing needs.

Review 28 (2024-08-16 - Rating: 5)
Roto Rooter Technician (Andrew) was nothing short of a professional. He was very thorough with his work and explanation of the issue. His attention to detail ensured the job was done correctly. Will continue to use Roto-Rooter for my plumbing issues.

Review 29 (2023-06-15 - Rating: 5)
While Roto-Rooter may be priced a bit higher than the rest, I still will never call anyone else for any of my family’s water mitigation or plumbing concerns. They’re worth every penny and provide a warranty on all of their work. Roto-Rooter’s plumbing and water mitigation professionals have provided consistently high quality service for a plethora of issues I’ve faced such as leaks damaging flooring, demolition, replacing faucets and sinks, installing a shower, replacing faulty plumbing, and even help filing insurance claims. In particular, Christian from Roto-Rooter has come to our home multiple times and always provided amazingly top-notch service, above and beyond what is required. We always know our home is in good hands when we see a Roto-Rooter van in the driveway.

Review 30 (2024-06-25 - Rating: 5)
Davis was very knowledgeable in the service that my toilet needed and explained it in a manner that I would understand. He worked diligently and left the area clean. Job well done! And a life saver ! Thank you guys for sending him out and for his help!

Review 31 (2024-07-04 - Rating: 5)
This company is very professional. I was called the day before my appointment to see if the technician could come early because he finished his work day early. When does that ever happen? The job came in under the estimate. When does that ever happen? I highly recommend this company. Professional in every way.

Review 32 (2024-08-30 - Rating: 5)
8/30/24Very courteous quick service. Andrew was a knowledgeable technician. Very little effort on my part to get urgent help for leaking pipe under floor board.

Review 33 (2024-09-10 - Rating: 5)
Great experience. Brennan was knowledgeable and was able to solve the issue immediately. Most of all Brennan was kind and willing to answer any questions I had. Definitely recommend. Thanks Brennan

Review 34 (2024-11-30 - Rating: 5)
Christian did an amazing job at my house. Amazing customer service and very knowledgeable about his job and work fast and efficiently.

Review 35 (2024-07-09 - Rating: 5)
Highly recommended! Great job by Brennan in diagnosing and replacing my kitchen sink disposal. Came same day and had the job done in short order. Will call on them again for future plumbing needs.

Review 36 (2024-10-22 - Rating: 5)
Christian is very professional. Explained everything nicely. Excellent communication.He also fixed the problem in a very timely manner.

Review 37 (2024-06-11 - Rating: 5)
Great job! Professional and courteous. Gave military discount. Young man was an excellent representative of business

Review 38 (2024-08-14 - Rating: 5)
Davis was very polite and respectful. He discussed options with me and was able to save me money. He was efficient. Thank you for a job well done.

Review 39 (2024-09-17 - Rating: 5)
They responded quickly and efficiently in an emergency. Davis Lewis was both informative and personable, making a stressful situation more manageable and helping to put us at ease through his conversation.

Review 40 (2022-08-13 - Rating: 5)
Very great service. I had Roto-Rooter come to house twice once for a sewer smell in which they changed the toilet ring and next for a temperature gauge default. Each technician came did the job efficiently and professionally. I recommend this company.

Review 41 (2024-08-22 - Rating: 5)
The guy came quicker than I expected. I had called about noon and the guy showed up within 2 hours. Was friendly and professional. Price was so reasonable. They accept credit and debit cards.

Review 42 (2024-12-24 - Rating: 5)
They came quicker than estimated and got the job done with no issues. They were kind and conscientious.

Review 43 (2024-06-07 - Rating: 5)
Christen was assigned to remove a 56 year old, leaking water heater and install a replacement. He identified himself, he was neat, articulated, and organized. He worked flawlessly with an electrician from another company to complete the task safely and efficiently.We would request him to do future repairs at our home if required.

Review 44 (2024-12-29 - Rating: 5)
Christian was very polite and did a great job. Left area cleaner then when he got here.

Review 45 (2023-03-16 - Rating: 5)
John came out and helped me. He did absolutely great work. He work hard and got it done relatively quickly. I recommend this company solely just because of John. He’s a great worker. In one of my pics the shower is dirty and apologize for that.

Review 46 (2024-06-06 - Rating: 5)
The young man from Jacksonville Rotor-Rooter came to us this morning to fix a clogged drain. H was neat and professional in appearance and his discussion with us on what was causing our problem and how to try and prevent it from reoccurring. We were well pleased in the service he gave us and his manner in doing his job. I would not hesitate in recommending him to any of my friends.

Review 47 (2024-04-19 - Rating: 5)
We had a lovely time with Brennan. He was so wonderful and explained everything thoroughly and was able to answer everything as much as he could. I totally had a good experience and it’s wonderful to be able to have a Plumber with a personality. I wholeheartedly would use this company again, it only took a little under 2 hours for him to fix our issues. Thank you guys so very much!!!!

Review 48 (2024-11-05 - Rating: 5)
Christian was very thorough when explain everything when he came out to give an estimate! He is highly recommended at Roto-Rooter

Review 49 (2024-08-09 - Rating: 5)
Very good company Davis was very nice & Professional did not mind explaining everything to me so I better understand the process. 10 out of 10 recommend him and this company again

Review 50 (2024-11-05 - Rating: 5)
Christian was amazing.he was quick and informative and an all around amazing technician. We are so appreciative! Thank you Christian.

Review 51 (2024-07-26 - Rating: 5)
I would highly recommend this company. As they are very professional and reliable. Called for an emergency service and they were able to accommodate us same day and took care of problem. Davis was our tech!

Review 52 (2024-05-22 - Rating: 5)
Above and beyond service by the technician and company. I had all the shower fixtures replace with a more modern design. The process from start to finish was very easy to understand and done efficiently. I will definitely use and recommend anyone else to use this Company for all water and plumbing issues.

Review 53 (2024-06-01 - Rating: 5)
Christian came over today to fix a garbage disposal that was rusted through and leaking. He showed up 20 minutes after I called and had everything done within an hour. Extremely professional and courteous, I would recommend Roto Rooter and Christian to take care of any of your plumbing needs!!

Review 54 (2024-05-28 - Rating: 5)
No one wants to call a plumber on a holiday, but had little choice. Bill was AWESOME!! Got there quickly and fixed our issue and was definitely less expensive as we were anticipating. Thank you very much

Review 55 (2024-08-09 - Rating: 5)
Great service, fast installs, and he did multiple outstanding jobs simultaneously.Sink disposal install and a sink drain replacement. Andrew tech 150.

Review 56 (2024-06-14 - Rating: 5)
William was phenomenal helping me fix my broken faucet pipe. He got to my home within a hour of me making the call for consultation. I recommend him to everyone looking for someone who is knowledgeable.

Review 57 (2024-01-09 - Rating: 5)
First of all I must say I have used other plumbers in this area and while it was not all bad it was not all good either. My experience with Roto-Rooter of Jacksonville was very positive. From the scheduling to the delivery of services it was good . Being it was a late day appointment that took four hours the tech showed no negativity from start to finish. Knowing plumbing first hand I can say the job was done professionally. Having owned a business for thirty years I know finding good skills and good attitudes in help is hard. The scheduler and the the tech showed these today. Thanks for the service.

Review 58 (2023-11-06 - Rating: 5)
Toilet was bubbling and shower wasn’t draining, we called late Friday evening and they set an appointment for Monday at 11am, Monday I received a call at 11am on the dot saying he was on his way! This was definitely no easy job there was a big pileup of toilet paper in the mainline, he had to pull the toilet, clear the pipeline and then reset the toilet, but Bill Ryan did everything right! He wasn’t leaving until he got the job done beyond satisfaction. Super polite and respectful, definitely knowledgeable about the job, answered any and all questions I had even showed me the inside of the pipe on the camera line. I would highly recommend this company, and the plumber Bill Ryan. Great work ! Thanks so much.

Review 59 (2024-11-19 - Rating: 5)
Rotor Boy DavisThank you very much. Very professional and down to earth 🌎 person. Im a Rotor-Rooter Fan now.

Review 60 (2024-06-06 - Rating: 5)
Our disposal started leaking when you ran the water,and was flooding the floor. The service representative arrived in 15 minutes. He completed the repairs quickly with a new disposal. He did a great job.Thank you so much.

Review 61 (2024-06-06 - Rating: 5)
Courteous staff allowing an effortless scheduling process. They were able to get to me in less than three hours from my initial phone call. Davis Lewis was my technician and I couldn’t be happier with his performance. He was professional, explanative, courteous, and thorough. This company comes with my highest recommendation.

Review 62 (2024-06-04 - Rating: 5)
Christian Perkins was knowledgeable, experienced, and was able to explain the process of repairing the outside, in-ground, water feed to the house. Did a great job of returning the area surround the repair to its previous condition. Highly recommend ROTO-ROOTER and Christian for any type of plumbing repair. We’ve used ROTO-ROOTER for decades and they always do a good job.

Review 63 (2024-06-20 - Rating: 5)
Christian came out to finish installing our sink and check the plumbing my husband did and he was so awesome! Did everything quick and efficient, cleaned up after, just awesome will be using these guys again for any future needs! Super happy

Review 64 (2024-05-10 - Rating: 5)
I had a block in my plumbing that my regular plumber could get to as it was too deep. Called roto rooter and Christian was out the same day. He was very kind and had the job done quickly and efficiently. The total was also less than I was expecting. All around great experience.

Review 65 (2024-07-16 - Rating: 5)
What a process! And Bill worked steadily through a very hot day and cleared all our downspouts and drainage lines. There was a lot of obstruction, and I am pleased to know the system will now work. Thanks Bill

Review 66 (2024-09-02 - Rating: 5)
Great, courteous service. We called in the late afternoon, and he arrived early morning.Expensive, but on a holiday weekend and in 30 minutes away.

Review 67 (2024-04-03 - Rating: 5)
Emergency services needed after hours, they called me back within 10 minutes! Arrived about 30 minutes later and had us fixed and ready to go within 2 hours. It was a really nasty job that Bill handled like a pro! Thank goodness there are people who take care of us in this way, so necessary, and much appreciated!

Review 68 (2024-09-06 - Rating: 5)
Davis was exceptionally professional and engaging and wanting to please. I would use him again in a moment, he was a gentleman and a scholar.

Review 69 (2024-06-24 - Rating: 5)
Excellent service! The technician was kind, professional, and handled our job in a timely and efficient manner (toilet installation). Would definitely recommend this company for future jobs! -Donald

Review 70 (2024-04-22 - Rating: 5)
Bill Ryan was so very helpful and friendly. He also gave me some good advice as to what else I need to have done with the pipes in my home. He also came out as soon as I called and it was after 5pm. Very reasonable too.

Review 71 (2024-02-29 - Rating: 5)
Replaced my sewer drain line from house to city connection. Andrew was friendly,knowledgeable,and professional. All work completed in a timely manner. Quote was on par or lower than three other companies. Communication from Roto- Rooter was excellent. Great service. Will definitely use them as my go to plumber.

Review 72 (2024-06-13 - Rating: 5)
Andrew Daley was a wonderful help! He helped me figure out what the cause of my leak is, and I’ll definitely be having him come back to replace the parts needed to fix my problem. Thank you Andrew!

Review 73 (2024-06-22 - Rating: 5)
Plumber that came to my house was professional, knowledgeable and friendly. Made me feel at ease while he quickly and throughly completed the job. Would definitely recommend.

Review 74 (2024-02-18 - Rating: 5)
Brennan and his helper were extremely knowledgeable, very professional and answered all my questions. Once they connected with my tankless water heater tech support the diagnostics were executed and a solution determined. Brennan had the unit humming within an hour or so and I couldn’t be happier. I highly recommend these guys for your plumbing needs.

Review 75 (2024-03-22 - Rating: 5)
I called for a water heater leak, & they arrived at my home within the hour of my phone call! Jon was our technician. He was very professional & polite! The service I received was outstanding! I will recommend Jon to anyone! You will be great hands with him!

Review 76 (2023-02-26 - Rating: 5)
Kyle was great! He installed both our kitchen faucet and garbage disposal. Will definitely request him again for future plumbing needs

Review 77 (2023-12-09 - Rating: 5)
Brian Phillips and his crew at Roto-Rooter did an outstanding job with my bathroom water mitigation from start to finish. They were very professional and were able to address all my concerns. Scott Fields was also great and explained the whole process where I could easy understand everything. I would definitely recommend Roto-Rooter to my friends and use them again.

Review 78 (2024-01-09 - Rating: 5)
Andrew was my technician for a leaky/clogged toilet. He was extremely knowledgeable, professional, and friendly. He made sure to go over all my options including repairing vs replacing the existing toilet and when I decided on replacing he took the time to go over the different choices. His work was thorough and he was extremely respectful of my property, making sure to clean up as he went and leave everything as he found it (minus the broken toilet!) 10/10 recommend!!

Review 79 (2024-06-07 - Rating: 5)
Christian was very professional and did everything to do the work quickly. He cleaned up everything after and stayed to ensure that the water heater was working properly. Very polite young man.

Review 80 (2024-02-20 - Rating: 5)
On Tues Feb 20, Mr Andrew came to my resident to stop a leak under the kitchen sink. After his arrival and inspection of the problem, he carefully explained the issue, provided a solution and gave an estimate. While working on the job, he was very professional and knowledgeable in stopping the leak. Thank you Roto- Rooter and Mr. Andrew for a job well-done !!! I would definitely call Mr. Andrew again if I have any other plumbing problems.

Review 81 (2024-02-22 - Rating: 5)
Amazing service! We called about our water heater leaking and Jon Stampley who was helping us let us know our water heater was very old and close to breaking apart due to the rust build up. He was able to give us an estimate of costs and replace our water heater all in the same day! Will definitely recommend this company to friends and family

Review 82 (2024-01-29 - Rating: 5)
Christian was awesome he kept me informed of everything in real time. He explained exactly what he was doing and showed me when it was done explained the warranty and to call him if there was any problems. Will definitely keep referring Roto Rotor and again thank you Christian Perkins

Review 83 (2023-09-30 - Rating: 5)
Amazing!! always have been. i had some water in my kitchen so Brian and his guys came in and tore everything out. very clean, very fast, very respectful. great communication.Scott and Andrew came and looked at first and was really helpful with explaining what would happen after.Mrs Abby was a blessing. she came explain the process and how insurance will come into play. this is my first time using my insurance and theyve helped me so much.always will call this company for water and plumbing help!!

Review 84 (2023-11-25 - Rating: 5)
Brennan displayed a wonderful customer service attitude! We didn’t feel rushed. We felt like the time paid for was definitely for us and not just a quick fix and leave. We were told everything we needed to know. Every question was answered. We got to see everything with a camera view and a few flushes later we were back in business! He even gave an estimate to help make sure the issue gets fixed up. 10/10 would recommend Brennan. Hopefully he’s not needed again but we will have him back if ever needed. ⭐️⭐️⭐️⭐️⭐️Give that man a raise!! He was so thorough and knowledgeable.. I thought he owned the company!!!

Review 85 (2024-01-31 - Rating: 5)
Easy to schedule. Work was quoted accurately. Workers were professional and were genuinely interested in diagnosing and fixing our issues. Jetted and mapped out several drain pipes in our yard and moved a water treatment regen line to get it out of the septic system. 5 stars and will call them for whatever comes up next.

Review 86 (2024-06-09 - Rating: 5)
Andrew (tech 150) arrived on time, evaluated and diagnosed the issue. He knew the parts, had the parts and completed the repairs. He knew what he was doing and explained it so I could understand. What a rare Rockstar, getting it done without excuses or delays.

Review 87 (2024-06-11 - Rating: 5)
The Roger rooter team was very good and very responsive. We had an appointment in a week but the plumbing problem got worse over weekend and the flexed easily to meet pur ask for service today

Review 88 (2024-03-01 - Rating: 5)
Had a toilet that I had tried to unclog with all the tools I had, nothing worked Andrew came out and within 15 minutes had the toilet flushing properly again, even though I was satisfied Andrew continued to snake the toilet until he felt satisfied with the flushing of the toilet. Not to mention i called only a couple hours prior to his arrival on a Friday!Overall 10/10 satisfaction.

Review 89 (2024-08-20 - Rating: 5)
Andrew came out same day we called, got the job done fast and efficient. Will be using again in the future.

Review 90 (2023-12-04 - Rating: 5)
I have never been more happy to give a review of services received! My technician was very polite in his greeting and in his conversation! Bill Ryan Technician #143 explained step by step what he was doing and patiently answered every question! His work was very efficient and he showed himself to be very knowledgeable! I have known of Roto-Rooter for many years, but now I can attest to them being an A1 company, from office staff that I spoke with, to Bill the technician!! I highly recommend Roto-Rooter...and definitely Bill Ryan, if you can get him!Thanks Mr. Ryan, I appreciate you Sir 🙏

Review 91 (2024-05-01 - Rating: 5)
Andrew came to my house and was very professional. He kept me informed every step of the way. He ran into some hiccups but he was very knowledgeable and overcame every barrier. With employees like Andrew i wont hesitate to use you guys again.

Review 92 (2023-11-24 - Rating: 5)
Bill Ryan tech 143 was very professional and courteous. Best service I have ever received, he was very knowledgeable and fix our issue with ease. Price was far better than expected. Thank you Mr. Bill and Roto rooter plumbing!!

Review 93 (2024-12-06 - Rating: 5)
Outstanding service, same day professional service. Reasonable price. Highly recommend

Review 94 (2024-02-11 - Rating: 5)
Bill, Brian, Scott, Jack, Abby and so many others at this company were extremely helpful. Our house turned upside down in a matter of hours, but everyone at Roto Rooter was extremely helpful and supportive of us and our needs during this process. Look no further for a plumbing company, they will absolutely fix your problem and hold your hand through the entirety of the process as well.

Review 95 (2023-12-23 - Rating: 5)
Roto-Rooter plumbing and follow up crews did an outstanding job. They we both courteous, kind, professional and extremely informative before, during and after this projects completion. Job well done by all involvedDM

Review 96 (2024-05-30 - Rating: 5)
Christian was awesome! His expertise was above reproach! Christian was a complete professional and I will recommend him to all of my friends. Great job!

Review 97 (2024-05-30 - Rating: 5)
I had a great experience with roto rooter with the service member youve done a great job hes very professional and thorough his name is John I would recommend your company to anybody you done a great job and it didnt take him long thank you again for a great job.

Review 98 (2024-05-10 - Rating: 5)
The pipes under our kitchen sink were leaking and Davis was a big help. Very polite and friendly, communicated with us on what had to be replaced, did a good job fixing it and left us satisfied.

Review 99 (2024-02-07 - Rating: 5)
I am very pleased with the whole experience in working with the customer service personnel and the plumbers. I was kept informed from the beginning before arrival, during the process in assessing the issue and explained throughly why it had happened along with what was completed. Both gentlemen were very professional and listened to my concerns, easing my worry. Reasonable prices as well. Top tier service !

Review 100 (2024-07-10 - Rating: 5)
Explained everything thing he was doing. Very friendly and knowledgeable. He was very professional and thorough with every aspect of the job.

Review 101 (2024-02-17 - Rating: 5)
On February 12th, our home experienced a water leak due to a malfunctioning washer. I promptly searched for a water restoration company, and Roto-Rooter appeared at the top of the search results. Their receptionist promptly answered my call, inquiring about the situation to gauge the severity. She assured me that assistance would arrive within 20 minutes. True to her word, Mr. Scott, a delightful professional, arrived promptly, greeting us with a smile and words of reassurance. Before entering, he respectfully donned shoe covers, signaling his respect for our home.Mr. Scott conducted a thorough inspection, tracing the waters path and documenting moisture levels and the affected areas with detailed photographs, providing a comprehensive assessment from the outset. He informed us that his team would return the next morning for an extensive evaluation and to plan further action.The following day, the team, led by project manager Mr. Brian and his associate Mr. Darius, arrived prepared and eager to address the issue. Demonstrating efficiency and expertise, they meticulously documented their findings and walked me through the damage before commencing the cleanup process. Their approach was considerate, especially towards our three young children, ensuring minimal disruption. They efficiently set up drying barriers, allowing us access to our home within four days.Throughout the process, they maintained excellent communication, scheduling visits at convenient times and swiftly concluding their work once the area was dry. I am thoroughly impressed by their professionalism, dedication, and meticulous attention to detail. Roto-Rooter has earned my highest praise for their exceptional service in a challenging time.

Review 102 (2023-07-11 - Rating: 5)
Bill Ryan was our technician that helped us with our shower issues. He did a phenomenal job on identifying the issue in why our shower was not cutting off. As well as explaining the issue of why our cartilage failed. Bill is very knowledgeable in his job and we truly appreciated his professionalism and hard work! Highly recommend!

Review 103 (2024-10-01 - Rating: 5)
Christian was very knowledgeable and professional. I would highly recommend his services to anyone in need.

Review 104 (2024-05-01 - Rating: 5)
Andrew Daley did an amazing job and quoted me on the spot. He went straight to work and got the job done so fast, he even cleaned after himself and wiped the floors where he was working. Job well done, Thank you!

Review 105 (2024-05-09 - Rating: 5)
We have used rotor rooter a few times now and love it. Brennan did a fantastic job and we couldn’t be happier with the service we received! Highly recommend!!

Review 106 (2024-02-03 - Rating: 5)
My upstairs toilet over flowed and water came through the down stairs ceiling. I called Roto-Rooter and Brian Phillips and his crew (Christopher and Darius) came out and made short work of the situation. They removed, sanitized, and completely dried out the affected areas very efficiently. Having Roto-Rooter take care of the the problem was a wonderful experience. I am truly thankful I called for their services. They are not only professional at what they do but also reliable and dependable.

Review 107 (2024-03-02 - Rating: 5)
Brennan was awesome. He was prompt and extremely knowledgeable. He fixed our issue and explained everything along the way. You got a plumbing issue - this is the guy to call. Thank you Brennan

Review 108 (2024-08-31 - Rating: 5)
Andrew did a truly professional job...much appreciated in this day and time when its get it done fast and not fully correct...thanks

Review 109 (2024-08-13 - Rating: 5)
We were delighted with this young man. Respectful, knowledgeable, prompt.He is an asset to your company!

Review 110 (2023-08-07 - Rating: 5)
I was impressed immediately talking to the staff at Roto-Rooter. My concerns were addressed and an appointment was set up easily. Brennen showed up on time and was very knowledgable about the issue. He took his time and was professional and personable. Brennen took the time to explain everything to me in language I could understand. This was my first experience with this company, but I know they are now my go-to source for my plumbing needs. I truly look forward to working with this company with any future plumbing issues.

Review 111 (2023-11-08 - Rating: 5)
We used Roto-Rooter recently for a water heater leak at a rental property. We were notified of the leak after hours on a Friday evening, and were worried we would not be able to get anyone out there in a timely manner. After speaking with Abby, who was understanding of our situation, and even made sure that the water was off so as not to cause further damage, I was assured that they could get there that evening. We ended up making an appt for the next day as there was no immediate uncontrolled leak. The issue was repaired without fuss and the technician was very professional. I was happy to note that if we had sustained water damage, that they were even equipped to handle water mitigation. I could not recommend them enough, and will be using them for all of our plumbing needs. Fingers crossed that we will never need the water mitigation side! Great company run by great folks!

Review 112 (2024-01-27 - Rating: 5)
Bill was great! It was SO cold outside but he worked from 4-9 pm on my water heater to make sure all was working correctly at the house I’m renting. Would recommend for sure! Thanks Bill!

Review 113 (2023-11-14 - Rating: 5)
We called Roto rooter at 7:30p due to our toilet being backed up and over flowing they arrived in 20 minutes . They stayed until they got the job done which was midnight. It was dark and cold but, they continue to work through it. They explained everything throughout the process and were very professional. We would use their service again without a doubt. Thank you!!!

Review 114 (2024-01-09 - Rating: 5)
I called Rotto-Rooter to fix my hot water heater and they were the right choice. My technician (Andrew Daley) was punctual and offer top notch customer service. I have no complaints.

Review 115 (2024-08-24 - Rating: 4)
Very quick to show up. Christian was very knowledgeable, friendly and straightforward. Highly recommend.

Review 116 (2024-08-29 - Rating: 5)
Great serviceDavis is a terrific employee! Thanks for sending him out to us again!

Review 117 (2024-06-18 - Rating: 5)
Christian was very professional and polite. He did a good job and did it quickly, I was very impressed with both, the job he did and as a person.

Review 118 (2024-01-25 - Rating: 5)
Technician Jon Stampley is the best of the best.He explained his work every step of the way, resolved our issue, built rapport with the customer, and executed his duties in a timely manner. This gentleman needs to train your new-hires. Highest possible recommendation!Jacob LeeJacksonville, NC

Review 119 (2023-08-09 - Rating: 5)
We had a nail that had previously been sent through the water pipe to our washer that was found while redoing floors. We contacted Plumbing Pros who sent Bill from Roto Rooter. He contacted us immediately after he was notified of our request, was very easy to communicate with and got to us within 3 hours. Have his card and would definitely use him again!!

Review 120 (2024-04-03 - Rating: 5)
Our technician Brennan Treadwell could not have been more professional, knowledgeable, and helpful. We will absolutely use him and use this business again if any other plumbing project or problems arise.

Review 121 (2024-01-19 - Rating: 5)
First time working with the company and Im beyond satisfied. Very kind and informative easy to talk too. Working with Andrew Daley the experience. I will surely be using you all again when the time calls for it

Review 122 (2024-03-11 - Rating: 5)
Christian and another worker were able to come hours earlier than expected. The issue was with the kitchen sink and they fairly easily resolved it within 2 hours. Very clear and concise on the process and pricing.

Review 123 (2022-09-16 - Rating: 5)
I called this company for what I felt was an emergency, they were able to have a technician out fairly quickly. Our technician Kyle came out and found an issue with our overflowing toilet, turned out to be something more serious that we weren’t aware of. He was honest and very informative on what we needed done, he didn’t try to make us buy any services that were unnecessary. He was able to get everything done that would fix our problem. Our toilets and septic are running great now! I would definitely recommend these guys to anyone!

Review 124 (2024-01-19 - Rating: 5)
They said they would be here at 1pm and he was here at 12:55pm. No one likes to wait all day for a plumber. He was efficient and friendly. I definitely recommend Roto Rooter for all your plumbing services

Review 125 (2024-12-05 - Rating: 5)
Davis was awesome!!!! Super nice and friendly!!! Knows what he’s doing!

Review 126 (2024-03-19 - Rating: 5)
I can’t say enough about the who you sent out. He was an outstanding guy who got the job done quickly and efficiently. He took time to explain what he was fixing. He has a bright future.

Review 127 (2023-11-15 - Rating: 5)
Amazing service. They got someone out to my house within an hour and he was able to fix our leak without any issues. Reasonably priced considering it was an emergency call. Highly recommend.

Review 128 (2024-01-03 - Rating: 5)
Christian and Jacob arrived on time. They are very pleasant and efficient. They fixed the problem with our toilet perfectly and cleaned up totally. We will request them for any further plumbing needs.

Review 129 (2024-02-27 - Rating: 5)
I’m very thankful! The technician was polite , patient and right to the point. He fixed a week long problem in no time and I couldn’t be more grateful for the service and kindness shown. Thank you and please forgive my dog Ted.

Review 130 (2023-11-18 - Rating: 5)
I called up Roto-Rooter because I was having some drainage problems. The technician, Bill Ryan, who inspected my problem was very knowledgeable and courteous. I would recommend him and Roto-Rooter to anyone having issues with their plumbing.

Review 131 (2024-02-02 - Rating: 5)
Brian and his team took real good care of our toilet leak and water mitigation. They communicated everything that we needed to know, I would ask for him and his team again and recommend them to anyone!

Review 132 (2024-10-24 - Rating: 5)
Mr. Davis came over today to address multiple concerns with my rental homes water heater. He did an exceptional job with the repair. Mr. Davis also did a very professional job explaining the process for the resolution, and he kept me informed every step of the way.Thank you, Mr. Davis, for a job, well done.

Review 133 (2023-03-30 - Rating: 5)
We had no hot water and Kyle Floyd came out and had it fixed within the hour. Hes very professional, and reasonably priced since it was around 6pm when we called. Id recommend him to anyone and would definitely use the company again if all their employees are like KyleThank you for making a stressful situation a bit more bearable.

Review 134 (2024-01-08 - Rating: 5)
The plumbing technician (#143) I received today was very helpful and knowledgeable with diagnosing a concern I had with my pressure reducing valve(PRV). I had a hot water heater installed a couple of days prior by another company and was told the PSI coming into my home was too high and that I needed to call for a technician. Lo and behold my water pressure was fine. Mr. Bill Ryan gave me some great tips on how to look for any potential future issues that may arise with my plumbing system. I would definitely recommend Roto-Rooter of Jacksonville, NC.I recently had Mr Christian come out to check a water leak in my kitchen. He did an amazing job at diagnosing and quickly found the issue. I would definitely recommend Mr. Christian for future projects.

Review 135 (2023-01-21 - Rating: 5)
Bill was Excellent, he actually came earlier than expected and not only fixed our clogged drain but installed a new faucet for us and fixed our sink drain issue. He was very professional and did an Awesome job, I highly recommend him.

Review 136 (2024-08-29 - Rating: 5)
Plummer was quick and professional.l was pleased with the work that he did would hire again

Review 137 (2024-01-19 - Rating: 5)
I would highly recommend Roto-Rooter of Jacksonville to anyone in need of any type of plumbing services. Their technician showed up in a timely manner were very informative and work with me and my budget.

Review 138 (2023-11-10 - Rating: 5)
Billy Ellis is the absolute man when it comes to plumbing and drain cleaning. He was able to unclog my drain and visually show me and explain why it kept clogging as well as went in detail about ways to repair it for good! 10/10 would recommend!

Review 139 (2023-11-22 - Rating: 5)
The address is 130 Profit lane.Your technician Andrew was very Professional. Courteous. Understanding, and knowledgeable. You see my Mom is 91 years old and not easy to please but Andrew answered all her questions over and over again with compassion and a smile on his face.He is a accent to your COMPANY!!!! THANK YOU ANDREW!!!PLEASE SHARE THIS WITH HIM.GIVE HIM A COPY PLEASE!!!!

Review 140 (2024-05-21 - Rating: 5)
Christian, Technician #145. A++. Came out, talked me through what he had to do and was in and out. Also gave us information for future issues and easy fixes. I wouldn’t use anyone else. Thanks Dude 🤙🏻

Review 141 (2019-07-03 - Rating: 5)
Rick arrived in a timely manner and was very pleasant to interact with. He answered my questions and was very professional and knowledgeable. He immediately started working, fixed the problem, and took the camera into the main line to show me the issue so I could see for myself what was going on. The price they quoted me when I called to setup a service appointment was the exact price I paid. I would definitely use them again in the future if needed.

Review 142 (2023-09-16 - Rating: 5)
We had problems with our water heater and contacted Roto Rooter. Our serviceman was very professional and helped us out. We have hot water now yeah. Thank you for your service. Highly recommend.

Review 143 (2024-06-07 - Rating: 5)
Had a main sewer line clogged and the gentleman from Roto-Rooter came to the house - very professional and got my problem resolved! Great job - well done!

Review 144 (2024-02-24 - Rating: 5)
Responded very quickly to my issue with shower and toilet. Very professional technician. Answered all my questions. Fair price for the work and time put in to fixing the issues. Would use again for future services.

Review 145 (2022-01-09 - Rating: 5)
Justin came to our home and did an awesome job. He took his time to explain what he was doing and letting me know up front about options and pricing. He was quick and diligent and had a great attitude! We will definitely use their services again in the future.

Review 146 (2024-07-04 - Rating: 5)
Davis was thorough , quick and professional. Absolutely would recommend him any day.

Review 147 (2022-12-09 - Rating: 5)
Fantastic job! DeShaw was beyond professional! He fixed the issue, spoke to my Home Warranty company, was patient and thoroughly explained the problem to me. Absolutely, the utmost professional plumbing person I have ever used. Great service and I highly recommend!

Review 148 (2022-05-05 - Rating: 5)
I had a great experience with our technician Brennan Treadwell. We had a leak coming from our water line. He was very kind and informative about the whole process and made sure that I was always up to date on everything going on with our issue. I really appreciated the time he took to help me out and his recommendations. I will be using this service again in the future!

Review 149 (2023-03-15 - Rating: 5)
Quality across the board. Office staff very friendly and personable while scheduling the technician to come out. Time worked perfect with my schedule. Perfect notifications and tech arrived in timely manner. He stayed late to make sure job done to my satisfaction and everything cleaned up. Mr. Bill Edward is impressive - professional, knowledgeable, efficient, thorough and went an extra mile. Give your staff and Bill a pay raise! They earn it. Very satisfied and you can bet I’ll let everyone I know what I think of the job done and who to call. Well done and thanks again. Semper Fi, R. Jamison

Review 150 (2024-12-05 - Rating: 5)
Highly professional plumbers. I’d recommend these guys to anyone.

Review 151 (2022-04-10 - Rating: 5)
Janice at the office and Justin, the plumber, were absolutely wonderful. They made a bad situation easy to deal with. Justin was friendly, professional and efficient. He explained everything that needed to be repaired. I was amazed at how quickly the work was completed, on a Sunday, no less! I have a warranty on my repair and PS it wound up costing waaaaaay less than I had anticipated. I’ll definitely call the Roto-Rooter Jacksonville office again if the need arises, and you should as well if you have a plumbing emergency. A++++++.Thanks again, Justin and Janice.

Review 152 (2024-11-03 - Rating: 5)
Christian was great! Definitely recommend this technician and Roto Rooter!

Review 153 (2021-05-16 - Rating: 5)
Quick and easy appointment set up. From the initial set up, the lady was super friendly and upfront about times and expectations. My appointment time was between 12-2pm. She called at 11:45 to confirm that appointment and at 12pm on the dot the technician was literally in my driveway! Talk about PROMPT! I honestly thought my day was going to be spent waiting, at least until 2. Garret was very friendly. He wore his mask, introduced himself, and once he saw my pipe he guaranteed a fix instantly. He fixed my pipe quicker than it took to do my paperwork! He even showed me the old pipe and explained in detail why it started leaking in the first place. He was very professional and even courteous to my friendly cat. I knew he was good people when my dog didnt even bark once! Between conversation about pets, parties and politics, the job was done right and on time! He was a lifesaver and set off my weekend with ease! I will most definitely be using Roto Rooter for any and all of my plumbing needs! I have already referred them to everyone Ive spoken to since that day! 10 outta 10!!

Review 154 (2024-10-08 - Rating: 5)
Professional with a smile. Knowledgeable, completing the job quickly and thoroughly. Highly recommend.

Review 155 (2021-09-14 - Rating: 5)
Jason was a very professional young man. He went through the items that I needed one by one. I was happy that he had a garbage disposal in the truck. The estimate was fair and he explained how much we would be spending on each item and labor costs.I was very impressed with his work ethic at such a young age. He was very polite and it was obvious that he LOVED his work. He is a valuable employee and needs to receive a raise at closest possible time. 😁 I would prefer him to complete the installation of the sink and fixtures. Thanks Jason!!!

Review 156 (2021-08-09 - Rating: 5)
Justin was very nice and knowledgeable. He quickly reviewed all my requests and explained how he was going to address all the repairs. He worked hard even outside in the rain. He answered all questions I had before, during and after completing the work. He was also upfront about all costs for the repairs. I will definitely be calling them back for any further plumbing needs. I would also highly recommend them to anyone looking for a plumber.

Review 157 (2023-10-23 - Rating: 5)
Roto-Rooter really saved my day! I came home to find that my water heater had stopped working. Well with three teenagers, that was a less than ideal situation. I called Roto-Rooter and the amazing office staff helped me schedule an appointment, and had two techs come to my house that day! They worked well into the evening getting a brand new water heater installed and ensuring that everything worked as it should! And even though it was getting late, they never wavered in their professional and friendly demeanor. I could not have asked for a better crew! 10 out 10 ⭐️⭐️

Review 158 (2022-12-02 - Rating: 5)
Kyle Floyd came late at night to repair our water pipe that was damaged. He was up front about costs, time needed to repair, and was professional and friendly. I required the immediate repair due to my father’s medical needs. I highly recommend him for your plumbing needs! Thank you, Kyle! You are amazing!

Review 159 (2024-05-15 - Rating: 5)
Susan Fleharty, Andrew was very professional and took the time to explain the problem. He had everything fixed quickly and cleaned up without leaving a mess.

Review 160 (2023-11-21 - Rating: 5)
Christian and Brennan did a really great job. There were a few other technicians here and I’m unsure of names. They were professional, courteous, efficient and communicated well. Thank you!!

Review 161 (2024-01-24 - Rating: 5)
Technician, was very knowledgeable and efficient. He was great. The estimate was reasonable. The Technician worked on my gas hot water heater and fixed it to where I wont have a problem like the one I had.

Review 162 (2023-01-25 - Rating: 5)
OUTSTANDING!!!!!!! Customer service from the beginning phone call with Ms. Abby to the technician Brennan. He was so knowledgeable about our system. He was polite, on time and by far the most honest representative I have come in contact with. Highly recommend this business because of employee’s like Brennan and Abby. You always get people wanting to make up prices and fixing nothing but charging everything. This company was amazing and I will be a returning customer.

Review 163 (2023-07-15 - Rating: 5)
Kyle Floyd really save my family out of nasty jam. He was able to clear out our pipes and stop mass clog problem. He came late at night and was able to fix the problem within an hour truly life saving and appreciate his quick high quality work.

Review 164 (2024-02-06 - Rating: 5)
Christian and Brenan pulled one out for us here at Oreilly auto parts! Quickly coming in and fixing our store toiletry issue and were very professional as well as informative with the issue that actually caused our toilet system to continuously back up and at the same time explained what they were doing to properly fix the issue at hand giving us piece of mind knowing the issue we had would finally be resolved for good! Thank you both from the Oreilly Auto Parts team here at store 6328 in Hampstead NC

Review 165 (2024-07-04 - Rating: 5)
Davis was fantastic! He fixed everything on a holiday and made sure to explain all the services.

Review 166 (2023-06-18 - Rating: 5)
I was beyond happy and surprised!! Abby, John, Bryan (and I think i met Jack too) and his crew took excellent care of me. My water heater busted and they literally held my hand and walked with me through the process. They talked to the big bad insurance company for me and made it less scary, lol seriously!They took extra care of my home with the teardown and cleanup... I even ask d my insurance company to try to convince them to be a part of their network.I highly recommend roto rooter of Jacksonville NC to anyone that needs that type of service. !!

Review 167 (2024-01-17 - Rating: 5)
This was THE BEST service we’ve had with a plumbing service/contractor - EVER! Christian is courteous, experienced, caring, professional and gifted in the trade. He blessed our day! Thank you!

Review 168 (2023-02-18 - Rating: 5)
Christian was our technician. Phenomenal service from an outstanding technician. Technician was awesome, very knowledgeable, detailed, informative and courteous. Technician was professional and made me feel VALUED as a customer. Technician arrived as schedule. Technician enjoy working for rotor rooter and take pride in his work and cleaning up area after his job is completed. Technician went above and beyond the call of duty and properly secured crawl space door. I recommend this company. IT IS HIGHLY REQUESTED/RECOMMENDED THAT TECHNICIAN BE GIVEN A MERIT PAY INCREASE DUE TO INFLATION, COST OF LIVING AND FUEL INCREASE. YOUR IMMEDIATE ATTENTION AND SUPPORT CONCERNING THIS MERIT PAY INCREASE IS GREATLY APPRECIATED AND IS IN KEEPING WITH ROTOR ROOTER CORPORATE POLICY AND PROCEDURES. THANK YOU.

Review 169 (2021-02-19 - Rating: 5)
I just go home from surgery Tuesday and the pipe to my water heater busted later that night. Also, I had issue with my toilet leaking for trying to install a bidet attachment. I was an emotional wreck and I did not know what to do. Thank God for google because this company was open 24/7. I contacted their office and I received a fast response from one of their Technicians. He arrived and was very professional. He provided exceptional customer service. He explained to me the issues with my old water heater and since it was so old, I decided to purchase a new one for our home. They were able to order and install a new water heater the next day. I highly recommend this company. The quality service is amazing and I truly appreciate how they were able to take a very stressful situation and make it easier for me and my family! Thank you again so much!!

Review 170 (2022-02-14 - Rating: 5)
Very pleased with the service provided! I called and they sent a tech out an hour later after informing me that there was a cancellation, which we really appreciated. Brennan was professional and informative and did a great job with our water heater leak repair.

Review 171 (2022-03-11 - Rating: 5)
Using this company was SO easy. I called and requested assistance and within minutes, received a call from the plumber on call. Brennan was AMAZING! Very informative, patient and helpful. He was phenomenal to say the least, extremely happy with my service.

Review 172 (2019-10-25 - Rating: 5)
After calling several places looking for a plumber, Roto Rooter was the ONLY place that answered their phone. Heather (receptionist) was extremely nice and so helpful getting me an appointment fast. The tech they sent (Justin #117) was extremely professional and thorough, plus very personable which made a very stressful repair easier to deal with. I greatly appreciate the lengths he went through to make sure our problem was solved and plumbing fixed fast. I will be using this company the next time I have any issues, and definitely will be recommending them to others.

Review 173 (2020-02-12 - Rating: 5)
Great company and very quick to get the job done! We were having what we thought was a toilet leak, but when Moose came out he discovered it was a main line clog and got it fixed in just a few minutes! He was very nice and straightforward about everything! I highly recommend him and will be asking for him if we ever need another job done!

Review 174 (2022-07-18 - Rating: 5)
Called due to an emergency leak from our outside water faucet. They sent out someone immediately. Justin did a fantastic job! He was extremely friendly and professional. I really appreciate the great work he did.

Review 175 (2023-12-27 - Rating: 5)
Roto-Rooter installed my hot water heater and expansion tank, due to my system leaking on Christmas Eve. Bill did a phenomenal service and my family is grateful.

Review 176 (2024-02-17 - Rating: 5)
Christian was awesome! Made sure I understood everything I needed to with the new water heater! He was super quick and very friendly! Thank you!

Review 177 (2024-01-13 - Rating: 5)
Fantastic service. Diagnosed the issues we were having with clogged drains quickly and precisely. Beyond professional service from the technician. Life saver for a weekend emergency call

Review 178 (2024-04-29 - Rating: 5)
I was pleased with the swiftness of the whole situation from the moment I called until the tech finished the task at hand. Every thing was explained to me so that I understood it all. It was a great experience

Review 179 (2022-10-10 - Rating: 5)
We called Roto Rooter in Jacksonville, NC on a Friday. They were able to come out and fix our issue that following Monday morning! We received a phone call that someone would be arriving soon and with in the hour they were here. Our technician was Justin. He fished out a kids toy from our kids bathroom toilet and we are able to use that bathroom again. He was clean, polite, professional, and friendly. He tidied up the bathroom before he left and made sure it was useable before leaving. All in all, a great experience for an expensive problem our 2 year old caused.

Review 180 (2017-06-21 - Rating: 5)
Excellent service. I requested an appointment (for Friday, on Wednesday) online via the website, within 2 hours I received a call back telling me that a Technician was available that afternoon if I would prefer. Rick showed up promptly that afternoon and was great to work with. He was courteous and very professional. He replaced my hot water heater and answered all of my questions. He cleaned up very thoroughly prior to leaving. He really was pleasurable to deal with and ANY plumbing needs I have in the future will be done by Roto-Rooter. I am tired of leaving messages with other plumbers and not even getting a call back. I highly recommend Rick.

Review 181 (2024-04-24 - Rating: 5)
Came out the day I called and did a great job installing our new toilet. Took the time to check things back over to make sure everything was working perfectly.

Review 182 (2023-08-04 - Rating: 5)
Kyle was my moms technician and he did an amazing job of explaining everything to her before and after the service. He was extremely professional and kind. I would highly recommend him.

Review 183 (2024-06-11 - Rating: 5)
He was super sweet and my mom was very happy when i showed her the results as he was finished

Review 184 (2019-09-14 - Rating: 5)
I have an older home that has cast iron pipes under the house that degraded and was leaking and a water line in the yard that has a pin hole and is leaking. I went on the website and requested a visit for repairs. They responded immediately and set me up for the next day. Rick came out early worked on the pipes under the house and got them repaired The water leak in the front yard is a bit trickier but that too is being repaired Price was really good. Dont feel like I was taken advantage of or overcharged. The technician Rick was very knowledgeable and friendly and did excellent work. I would highly recommend Roto Rooter for repairsUpdate: Rick and Moose came out and fixed my water line. Again friendly, professional, knowledgeable, excellent work and extremely helpful I also get a 1 year warranty on the work. Rick and Moose both told me if I had any problems or issues to call them and they would come right back out to help me. Couldnt ask for better service I wont hesitate to call them if I have any more issues.Great job Roto Rooter on having some top notch employees!

Review 185 (2022-01-27 - Rating: 5)
Just wanted to write a review on Kyle! He was really nice, got our sink fixed in no time and gave us amazing advice for the future. He gave excellent service and for sure will be calling him back with any issues we have in the future!!

Review 186 (2019-11-08 - Rating: 5)
Love that I am able to get same day service with Roto Rooter. Moose was the technician who came out to complete my repair. He was incredibly friendly and helpful and was efficient in explaining the problem to me and getting it fixed and back in working order quickly. Would definitely recommend him!

Review 187 (2021-03-03 - Rating: 5)
Their technician was great. Replaced the heating elements and thermostats on our water heater. I felt he was honest and knowledgeable. Finished with an earlier appointment and arrived 2 hrs early to my house which was great and they called prior to make sure it was ok. He finished the work in a couple hrs. Thanks! Now I’m gonna go take a shower 🤗

Review 188 (2022-09-16 - Rating: 5)
In my own fit of complacency, ripped out my water spigot in my back yard. My wife called Roto Rooter after I had our water cut off and they referred us to Kyle Floyd. Kyle was very helpful and upfront during the whole process. He did his job quickly and efficiently and was very polite with it being so late at night. 10/10 would recommend and would use again

Review 189 (2024-03-25 - Rating: 5)
Responded quickly, were very friendly. Overall made a stressful situation much easier to deal with. Offer many services and explained the process of the job clearly.

Review 190 (2020-10-21 - Rating: 5)
Rick was great, he did everything he could to take care of a very stubborn toilet. Unfortunately it was unable to be unclogged, and sadly was a goner. But Rick laid out new plans of actions, and helped me figure what would be best for us. He was 100% here to help us out in whatever way he could, got it all done in one day, and keep it so that it wouldnt break the bank. The lady on the phone was also very friendly, and helpful. I would definitely recommend this company.

Review 191 (2019-11-15 - Rating: 5)
From start to finish it was quick and easy. Heather and Amanda, from the office kept me updated with the technicians arrival time which was appreciated. Once the technician Rick arrived, he did his assessment and made his recommendations. After discussing things with my wife, who was at work, Rick completed the project quickly and in a professional manner. I would recommend Rick and Rotorooter to everyone.Please keep up the great work.

Review 192 (2021-08-31 - Rating: 4)
We had a leak in our main line. I had attempted to contact one plumbing service previous to Roto-Rooter Plumbing, but no one answered. I contacted Roto-Rooter and the receptionist was very prompt and friendly, and scheduled me an appointment with an available technician for the very next day. The technician Gare Wittrock that arrived was prompt, introduced himself immediately, was courteous and listened to the information that I provided. Garet also began looking for the possible leak and communicated what he saw the entire time. He walked me through his process for locating the leak and when it looked like there may be another issue that needed to be addressed informed me immediately of the possible additional cost for repairs and did not pressure me one way or another, but he did provide me with informaiton that assisted me in making an informed decision. Unfortunately the work I needed could not be completed the same day as I needed to have a leak detector come out, Garet was kind enough to assist in describing exactly what he saw. I called Roto-Rooter again to shedule another appointment after the leak detection services were performed and asked for the same technician and was informed that depending on availability that may not be possible, but that they would do their best to accommodate my request. I did in fact get the same technician as well as a next day appointment. I have an older home with older plumbing and Garet made sure that I understood what they may mean for myself as a homeowner in the future. I am very satisfied with both the technician I got and the quality of work that was preformed. I would both use them again as well as recommend if asked for a reliable plumbing service.

Review 193 (2022-05-23 - Rating: 5)
We called in about an issue with our house, service was scheduled for following day. Within an hour the technician called us and informed us he had a cancellation. Technician came out, diagnosed, estimated, and fixed our issue in about an hour. He had exceptional customer service, left the work area clean and neat, and was very clear in his communication. I would absolutely use again.

Review 194 (2021-05-14 - Rating: 5)
The technician Garret was fast and efficient. He was able to determine the issue and fix it. I contacted via internet the night before and received a phone call the very next day. Scheduled appointment the same day and ended up coming a little early. It was an overall great experience and I would recommend this company and will continue to use for any pluming issue I may have in the future.

Review 195 (2022-06-20 - Rating: 5)
Justin with Roto-Rooter was great. Knew what he was doing and had great customer service. Found the leak quickly, made the repairs, and cleaned the area back up. Second time we’ve used Roto-Rooter and I think they just became our go-to plumber.