Rays Septic Service

Photo of Rays Septic Service

Located in Jacksonville, North Carolina

Address: 1142 Gould Rd, Jacksonville, NC 28540, United States

Phone: +1 910-347-7867

Rating: 4.6

Services

  • Appointment required

Categories

  • Plumber
  • Septic system service

Photos

Comments

  • Review 1 (2024-11-21 - Rating: 5)

    Chris came to my home today. He did an amazing job. Very polite and diligent.. He knows what hes doing. I would use him again. He was able to tell me what to do with out spending money. I used this company in February and they also gave us excellent service. In February I spoke to the office manager and she was also a woman that I would recommend for any business.

  • Review 2 (2024-02-05 - Rating: 5)

    My experience was great. I called in the morning and they were here at my door within a few hours. Paul was great and showed he was very knowledgeable by asking my many questions. Hes top notch and Im sure hes a valuable asset to the business. Well definitely be using them again.

  • Review 3 (2024-06-19 - Rating: 5)

    Wow!!! What a difference. Mr.Ray did a superb job compared to other companies. I highly recommend Rays for your septic needs. Very knowledgeable and professional and the price is reasonable. He took his time to explain how to maintain the septic system. Thank you.

  • Review 4 (2024-02-27 - Rating: 5)

    Highly recommend this business for your septic needs. I have used their services 4 times now in the last 12 years. This is a family business with excellent customer service. The lady who answers the phones is very professional and knowledgeable. Scheduling has always been a breeze. I asked for a call approx an hour before the time frame given for my appointment. I received that call as was able to make it back to my home in time. I have had 2 gentleman come to service our septic tank. Ray Jr. and Mike. They were both so professional, prompt, and knowledgeable. My parents just purchased a home on the same street so it was a no brainer to utilize them for their home. Ray Jr. came to both of our homes and was answered all my questions since both tanks were very different. I highly encourage you to use Rays Septic Service.

  • Review 5 (2024-07-19 - Rating: 5)

    They came out the same day as called and made a great impression. Very professional, expert level work and took the time explaining everything in detail. Highly recommended!

  • Review 6 (2023-11-24 - Rating: 5)

    Huge thank you to Rays Septic Service!! I left a message for them yesterday (Thanksgiving) and they came out today just before noon. I greatly appreciate you coming out so fast and taking care of our septic issue and the price was great. Ill make sure we get on a scheduled routine maintenance.

  • Review 7 (2024-06-01 - Rating: 5)

    Excellent service. Setting up service was easy and they showed up early in the day which was nice. Ray is a great person, I highly recommend giving him your business.

  • Review 8 (2023-11-20 - Rating: 5)

    I have been experiencing issues with my drains since Spring. I contacted Anderson Plumbing who sent out a crew that told me my septic is good and poked a hole in the slime that allows the water to flow out of my house to the septic. The hole was approximately the size of a fifty-cent piece, they said the water flowing out would clear the drain and I should be good. I paid them and tipped them. Long story short, I continued to have problems that gradually became worst until it was taking 2 days for the water to drain and black stuff backing up into my tubs and shower. Finally, I called Rays Septic. In the same time it took for Anderson Plumbing to do nothing, they drained my septic and cleared the line. Before they left, they had me turn on all of the hot water in the house and let it run for a while, the water ran freely and clearly. I am beyond satisfied with the service I received today. If you are experiencing problems call Rays Septic first. They are responsible and professional, not to mention they are competitively priced! THANK YOU VERY MUCH! 😍

  • Review 9 (2024-03-11 - Rating: 5)

    Thank you so much Rays Septic Service! When I kept getting the run around with Roy Heath with his favorite word being tomorrow but tomorrow never comes with them....I called Rays and they came out only a few days later with them being busy....call Rays they are great and knowledgeable and actually care about your emergency! Thank you again guys!!❤️❤️❤️

  • Review 10 (2024-08-26 - Rating: 5)

    Highly recommend Rays Septic! Professional yet personable from start to finish and most importantly…honest and affordable!

  • Review 11 (2023-03-24 - Rating: 5)

    I’ve used Ray’s Septic two times now and both times were great experiences. The first time they got me on the schedule very fast and they arrived at my home to pump the next day! The second most recent time I started renting my house out and needed it to be pumped and looked at to diagnose any repairs that may be needed. Ray’s septic team was very helpful in explaining the system and helped me understand how to prevent repairs in the future! I highly recommend this business great team to hire for services!

  • Review 12 (2025-01-04 - Rating: 4)

    Love this business and employees, but it is not open on weekends. Does anyone know who pumps septic on weekends?

  • Review 13 (2024-05-17 - Rating: 5)

    The only septic service anyone should use in this county. Great company and staff. Just having them come out, pumped everything clean, checked every port and will give you so much knowledge on your system that you didn’t know, but need to know. Great service!!

  • Review 14 (2022-12-07 - Rating: 5)

    We have used Ray’s twice now and both times the service was exceptional. We had an emergency with our septic being completely full and they immediately got us on the books the same day. They were empathetic and courteous and so helpful. Great customer service, pricing, and knowledgeable. Will never use anyone else. Thank you again SO much for helping us out!

  • Review 15 (2024-07-12 - Rating: 4)

    We were having problems with leachfield not draining properly, Rays came out and hydrojeted the leachdrains.Me and my wife are so pleased with there services! Ty Rays

  • Review 16 (2023-03-31 - Rating: 5)

    This was the first time we used rays. We just needed our system pumped out,Very professional and informative. We learned a lot about septic systems! We never had one before so we were at a loss of where it was even located. Our tech was awesome and found it with no problem. He made the whole process easy the clean up was spotless you can’t tell where he even had to dig. I highly recommend Rays septic for all your water problems and will definitely use them again.

  • Review 17 (2022-02-02 - Rating: 5)

    Do not listen to the one star reviews!! This place was awesome! Mike came out to my home first thing this morning, and he was very professional, not to mention very respectful! He explained how everything worked, and answered every question I had. He did an outstanding job and quickly! Great company to work with by far! Definitely will be recommending their services to others. Plus spend your hard earned money with the local businesses. I made to right choice and will be using them again if needed.

  • Review 18 (2024-09-21 - Rating: 5)

    Paul did a great job , I highly recommend this company

  • Review 19 (2022-12-28 - Rating: 5)

    Ray and his family are great people and I would highly recommend using them. They came out the same day even with a busy schedule. Did above and beyond expected and very friendly through the whole process. Highly recommend!

  • Review 20 (2021-03-05 - Rating: 5)

    Just had Rays come out and pump our tank. Best experience with a septic company. Excellent over the phone. Paul was extremely knowledgeable, fast, and friendly. It took about 30 to 45 minutes and when he left he fixed the grass, you wouldnt even know anything was done. Great company, highly recommend.

  • Review 21 (2024-04-13 - Rating: 5)

    Had my septic tank clean and They located my leach fields . Thank you for your service. Good customer service. I would recommend . If you need your septic tank clean call Ray Septic . 👍

  • Review 22 (2023-02-06 - Rating: 5)

    Called Rays first thing and they sent someone out within a couple of hours. Paul was friendly, professional, and did an excellent job. I highly recommend them when you need your septic system pumped.

  • Review 23 (2020-05-26 - Rating: 5)

    Even though Rays had two of their three trucks getting repairs, they still added me on at the end of the same day I called. I didnt ask it of them, but they did it anyway. As my toilets were out of order, I was sure thankful! Id also already gotten answers to two separate emails during a holiday weekend. I sure wasnt expecting that! The men worked quickly, were friendly and professional, and left the grassy area where the tank is looking so nice. You cant go wrong calling Rays Septic service for your tank needs! R Turner

  • Review 24 (2023-06-28 - Rating: 5)

    Great service! Very thankful they were able to come out and help us as quickly as they did. The gentleman who serviced our septic was so nice and helpful. Highly recommend and will use this company again x

  • Review 25 (2023-10-12 - Rating: 5)

    Ill be calling Rays for All my Septic needs. I typically get mine pumped every 2 years, and its time. So Ill be calling next week. Excellent company!

  • Review 26 (2023-10-17 - Rating: 5)

    Rays Is my go to septic service. Very friendly, quick to answer questions, and decent pricing. All the staff that I have come in contact with whether in the field or on the phone has always been very nice and helpful.

  • Review 27 (2016-04-11 - Rating: 5)

    Absolutely painless. The service was on time with a courtesy phone call 30 minutes out. The employee was extremely courteous and willing to explain every step as he worked. Upon completion, which was less than 45 minutes, my yard looked so good I had to show my wife the receipt to prove they had been there. Rays does it quick, and they do it right. Strongly recommend for your septic service needs

  • Review 28 (2019-12-26 - Rating: 5)

    Called for service to have my septic serviced due to back up and they were booked for today but they still fit me in the same day and called me ahead of time to let me know they were on their way! The person that completed the job I believe his name is Paul, awesome and well informed worker!!He informed me of everything he was doing, what to look for and tips and tricks to care for our septic.Great customer service, hard worker and well informed. We will be sticking with Rays from now on and recommending them to our family and friends.

  • Review 29 (2022-04-18 - Rating: 5)

    Called Ray’s this morning due to a septic tank that desperately needed pumping. Service was very friendly and accommodating. Within a few hours a technician, Paul, came out and serviced our tank in very inclement weather. He was friendly and informative! Would absolutely recommend Ray’s to anyone! Thanks so much!

  • Review 30 (2021-04-29 - Rating: 5)

    Awesome customer service from start to finish. I was having issues with my septic system, and contacted Rays for advice. They took the time over the phone to make sure I check all the basics that I could do myself, and after that I ended up needing a service call. Rays did everything they said they would and then some. I was told they would call the day prior to our appointment to confirm the appointment (Which they did) Rays said they would give a courtesy call when they were 30 minutes out (which they did) When they arrived at my house (on time) Paul was very professional, he listen to my concerns as well as the problems we had been having and was able to figure out the problem right away. What I like about this service was how informative Paul was through the process. He did his job while the explaining the whole process to us in a way we could understand. So our problem was fixed, we learned a lot from Paul, had great communication from the folks at the office... I couldnt have asked for a better experience.

  • Review 31 (2023-04-13 - Rating: 5)

    Great service! Paul called prior to arriving and once here was fast and efficient. Had a great discussion and will definitely be using Rays for any and all septic work in the future.

  • Review 32 (2023-04-19 - Rating: 5)

    Used Rays to pump the septic on our new home and will continue to use them for the foreseeable future ! They were professional and even provided some additional resources on septic tanks for free. Highly recommend for any septic services !

  • Review 33 (2021-02-10 - Rating: 5)

    I called in the morning and let them know that the sewer was backing up and they had someone out in the afternoon. The guy that came found the septic tank in a matter of minutes and had holes dug. When he left we was looking at where he dug and he was so good that you cannot even tell. And to add the price was great. I recommend Ray’s for all septic services.

  • Review 34 (2022-06-23 - Rating: 5)

    Ray’s Septic service is outstanding! I’ve had this company come out twice in 2 years for different issues I was having with my septic system. From driving on the property, digging, communicating and fixing the issues, I was given amazing costumer service. I recommend this company! Thank you Ray’s.

  • Review 35 (2024-05-15 - Rating: 5)

    These guys were great, fast and clean they found the lid right away. I have told my friends if they need septic work done call these guys.

  • Review 36 (2023-03-19 - Rating: 4)

    Scheduled a pump out of our septic tank due to alarm going off.Good service but, they DO NOT schedule service, as in appointment.Understandable considering they never know what kinds of problem they run across, therefore cant give anyone specific time.

  • Review 37 (2017-07-14 - Rating: 5)

    Professional, timely and friendly! I needed them on short notice and they came out the next morning and even though they couldnt fix the problem completely they were able to point me in the right direction. I will definitely use them again for both repair and routine work! Highly recommend them!

  • Review 38 (2021-12-13 - Rating: 5)

    Highly recommended! One call is all it took and their were at my house to take care of business. Their employee was very knowledgeable and explained everything about the septic system, previous Company used never educated me about the septic system. Thank you and I look forward to continue our relationship for years to come.

  • Review 39 (2021-08-18 - Rating: 5)

    Awesome people. Had the owners son come out and he did amazing work. Each piece of grass was taken out above the tank and placed exactly back into place to ensure my grass looked as good as before they serviced the tank. Awesome people and great service. 👍

  • Review 40 (2017-12-15 - Rating: 5)

    Called Rays and within the first couple rings I scheduled my visit with a real person. Courteous service when they said they would be there they were here, person on truck was polite and accommodating answer all the questions I had. Highly recommend Rays for your septic needs.

  • Review 41 (2020-06-30 - Rating: 5)

    Very professional. They were extremely busy but we’re out here in less than 24 hours. The guy was super nice and did a great job, even in the pouring rain! Highly recommend!

  • Review 42 (2021-06-17 - Rating: 5)

    Paul was amazing!! He was very professional and early and quick and had such a good spirit about him that made the day much better!! Thank God for you all!! Great work!! Please contact them!!

  • Review 43 (2013-10-08 - Rating: 5)

    We had an emergency with, well just say, some nasty coming up in the yard... I reached a human on first call, 3rd ring. It has been pouring rain for nearly 2 days and yet they still arrived within at least an hour or less. With an at least 30 min. drive from the office to our home. They got right on the problem and fixed it in about 30 min.. I noticed hard work, integrity and professionalism within that short amount of time that we were doing business with them Oh, and the bill was reasonable! I know its hard to find good plumbers so these guys come highly recommended by us! Thanks Rays!

  • Review 44 (2019-02-28 - Rating: 5)

    Purchased house and wast sure when the last owners had the septic pumped, so i figured I should have it checked.Good thing I did! It was full almost to the top of lid which would have caused serious issues. Called Rays and they showed up early which was great! Had the job done in no time and was very courteous. Thanks Mike

  • Review 45 (2018-12-14 - Rating: 5)

    Called five different places. No one was available to come out to find out why my downstairs toilet was flooding my downstairs floor. Ray’s came out within a couple of hours. Cleared out a clog and pumped a full tank. Polite, knowledgeable and quick response. Thank you. We will definitely be using them again.

  • Review 46 (2020-05-04 - Rating: 5)

    They were fast to get out here and actually completed the job that a similarly named company half assed. I just wish I had called them originally so I wouldnt have paid unnecessary plumbing fees and I wouldnt have had to rip my deck apart to get to my distribution box....unnecessarily. Rays is the definition of thorough. 11/10

  • Review 47 (2020-10-03 - Rating: 5)

    First time experience using their services. I can summarize this review by saying that they have top notch people, service and value. definitely earned my 5 star review and a customer for life.

  • Review 48 (2021-08-04 - Rating: 5)

    Exceptional service and professionalism. I had dug up lid evening before and flung the dirt everywhere trying to see what was wrong. Called the next morning and they came out within 2 hours, serviced septic system and cleaned up my mess even putting sod side up which Im guessing was a nightmare since I made a mess. Hard to find service that good now a day but they definitely impressed me.

  • Review 49 (2021-08-23 - Rating: 5)

    Ray Jr was very pleasant and professional. Did the job fast. Had the septic tank emptied in no time and even had me flush all the lines to be sure it was completely empty.

  • Review 50 (2022-11-15 - Rating: 5)

    They were amazing. The father was very informative and the son was a hard worker. I will be using them next time I need anything done with my septic.

  • Review 51 (2024-09-25 - Rating: 5)

    Quick, responsive, and has great prices

  • Review 52 (2023-06-01 - Rating: 5)

    Rays did fantastic! They were on time, professional, informative, and cleaned up behind themselves. I won’t be using anyone else!

  • Review 53 (2016-09-01 - Rating: 5)

    I thought I needed my septic tank emptied. However, Rays came out, answered all my questions. Turns out I didnt need my septic tank pumped. They could have emptied my tanks and charged me. They didnt charge me a service fee. I like that honesty.

  • Review 54 (2020-06-19 - Rating: 5)

    This place was awesome! The guy who pumped my septic tank did a thorough job and answered any questions me or my husband had. The receptionist was also prompt with call backs and was very helpful answering any questions I had over the phone. I highly recommend this place for anyone that needs septic service.

  • Review 55 (2018-01-24 - Rating: 5)

    Called them and someone was at my house within the next few hours. He did an awesome job and was extremely polite and well mannered! Would highly recommend

  • Review 56 (2023-04-08 - Rating: 5)

    These came out and fixed my septic tank issues when no others would answer the phone. Very reasonable on the price. Would recommend.

  • Review 57 (2020-04-01 - Rating: 5)

    Paul was very professional, only dugwhere he needed to and put the grass back. I thought that was awesome. I would highly recommend Rays septic tank cleaning anytime. Thank you Paul, Randy Parsons

  • Review 58 (2022-09-19 - Rating: 5)

    My septic had overflowed was unaware that it could just be a tripped circuit the lady who answered the phone was able to guide me through the process and come to a solution in under five minutes and save me a few hundred dollars highly recommend. this is the second time I’ve used them going to keep using them.

  • Review 59 (2023-05-17 - Rating: 5)

    Gentleman came out, found my tank, pumped it and passed some great knowledge on keeping the system functioning. Will use again for future preventative maintenance!

  • Review 60 (2023-03-28 - Rating: 5)

    Had them come out for routine maintenance. They showed up as scheduled, and were absolutely professional. Would highly recommend!

  • Review 61 (2021-06-18 - Rating: 5)

    Very pleased with the customer service from the phone call with office and the guy showing up to get the job done. Efficient, respectful, and courteous and would highly recommend to them to anyone!!

  • Review 62 (2023-10-24 - Rating: 5)

    Very professional. They came on time and they did a very clean job. I recommend them 100%

  • Review 63 (2020-01-15 - Rating: 5)

    They helped me get up to code for a very reasonable price. Which will also prolong the life of my system, I could not be more grateful.

  • Review 64 (2024-01-15 - Rating: 5)

    A very respectful young man. Did a great job. Thank you very much.

  • Review 65 (2015-05-29 - Rating: 5)

    Best Septic service in town !! Used them before and will do so again. Fast ,courteous and HONEST!! I love this company. Thank you Rays Septic :)

  • Review 66 (2024-05-21 - Rating: 5)

    Quick and great service! Reasonably priced.

  • Review 67 (2019-03-26 - Rating: 5)

    Very prompt . Courteous. Provided education to renter. Left the yard clean and even zip ties back the gate. Great customer service.

  • Review 68 (2023-03-03 - Rating: 5)

    Prompt service along with a fantastic tutorial on our system. 1st time living in a home with a septic, so we really appreciated the information!

  • Review 69 (2023-06-30 - Rating: 5)

    Fantastic service! Employee was very professional and extremely cool to chat with! Thanks y’all!

  • Review 70 (2022-08-24 - Rating: 5)

    Came out at scheduled time. Helped me find my septic tank. They dug it up and pumped it. Definitely professionals!

  • Review 71 (2019-02-19 - Rating: 5)

    Quick, friendly, and did a great job explaining. We will definitely be using Rays again in the future!

  • Review 72 (2023-06-22 - Rating: 5)

    Our go to service provider for all our septic needs. Fast, responsive, professional and polite.

  • Review 73 (2024-01-20 - Rating: 5)

    Rays a great guy. Hes honest, friendly, and very knowledgeable in this field. He has come to my rescue a few times when my septic alarm was going off for no apparent reason. Ray not only figured it out, but ordered the parts needed for the repair. He installed them as soon as they arrived. Ray also helped our daughter with the septic licensing at her rental property. Shed already been scammed for $500 when Ray did what was needed, submitted the paperwork, and did it for an honest price. Thanks Ray!

  • Review 74 (2023-02-05 - Rating: 5)

    Gentleman came out and pumped my tank. He gave me some info on why and how often I need to pump my tank. Very professional!

  • Review 75 (2021-11-27 - Rating: 5)

    We have used Rays Septic for our septic services every time. Very affordable and flexible scheduling.

  • Review 76 (2019-09-20 - Rating: 5)

    I called and they dont do septic inspections.But they gave me a number for somebody who does and provided good customer service--thus I am leaving this review.

  • Review 77 (2021-03-29 - Rating: 5)

    They never fail to do the best job. Always insightful and helpful. Super great people and business.

  • Review 78 (2016-11-10 - Rating: 5)

    I would definitely recommend Rays Septic Services to others. They were very respectful and courteous.

  • Review 79 (2023-01-10 - Rating: 5)

    Fast and very friendly same day service available.

  • Review 80 (2023-12-31 - Rating: 5)

    Friendly, fast, knowledgeable and affordable!

  • Review 81 (2016-03-30 - Rating: 5)

    I highly recommend Rays septic service. He was a gentleman and very professional and I could not be happier with our results.

  • Review 82 (2023-06-08 - Rating: 5)

    Always willing to go the extra mile and very helpful with questions.

  • Review 83 (2022-03-17 - Rating: 5)

    Great service they came out the same day I called

  • Review 84 (2021-12-14 - Rating: 5)

    Prompt service really good work. They definitely know their s***

  • Review 85 (2022-04-06 - Rating: 5)

    Rays septic are always professional and the driver is down to earth and easy to talk to.

  • Review 86 (2023-07-14 - Rating: 5)

    Nicest guy and people not too mention best prices!!!

  • Review 87 (2023-06-23 - Rating: 5)

    Reasonably priced. Good service & fast.

  • Review 88 (2017-10-04 - Rating: 5)

    I called Rays septic service and they returned my call right away. I would certainly use Rays in the future.

  • Review 89 (2024-05-21 - Rating: 5)

    Friendly, knowledgeable and honest.

  • Review 90 (2021-04-19 - Rating: 5)

    Outstanding service. We had septic tank issues and called Rays at 7:00 am and the receptionist was super friendly and professional. Dispatched the driver and he called and showed up within an hour. Super professional and friendly driver. Unclogged and pumped out our tank in a flash. Didn’t tear up our yard like others have in the past. Driver saw my Hurricanes shirt and told me about his family member who also is a Canes fan. Had a fun conversation about hockey. We highly recommend this company and will be using them from now on!

  • Review 91 (2020-10-22 - Rating: 5)

    A well deserved 5 stars. I left a message on the answering machine after hours and they called me back on the next working day, scheduled a time for a septic pumping, gave me a quote and told me they would call on the way. They called me on their way as they said and were done in no time. Paul is a nice guy and did a great job. Thank you and I will be back for my next pumping.

  • Review 92 (2021-03-25 - Rating: 5)

    Friendly, courteous, knowledgeable and reasonable price. Thank you.

  • Review 93 (2022-02-15 - Rating: 5)

    Great job! Reasonably priced.

  • Review 94 (2022-11-06 - Rating: 5)

    Always reliable, friendly and professional.

  • Review 95 (2016-12-23 - Rating: 5)

    I do not remember the guys names that came out today but one of them was Rays son and both of them were fantastic!!!! Very friendly and answered all of my questions. They taught me about what was going on and what to do to keep my septic tank in good shape. It was the first time I have ever had septic issues and they have earned my business for life. Best customer service and best overall service!!!!

  • Review 96 (2019-03-06 - Rating: 5)

    Our septic tank needed to be pumped because it was just backed up. I called Rays on a Sunday and left a message to call me back. First thing Monday morning they called me and scheduled an appointment to come out later in the morning. I have to say I have used a few septic companies over the years and Rays is by and far the BEST. The gentleman that was driving the truck was really nice. I cant say enough good things about this company!! Highly recommend.

  • Review 97 (2016-02-15 - Rating: 5)

    Great experience with them! Had to call to handle a septic pump issue while my husband was away, and of course I did not know what I was talking about. They came out in a matter of hours, looked at the issue wed been having, explained it to me, fixed it, and showed me how to do it next time!!! Highly recommend! Will use again.

  • Review 98 (2022-05-04 - Rating: 5)

    Amazing service very professional even showed me what inside my house caused my system to overfill.

  • Review 99 (2024-03-31 - Rating: 5)

    The best!

  • Review 100 (2022-10-01 - Rating: 5)

    Great service above and beyond.

  • Review 101 (2023-07-29 - Rating: 5)

    Ray was professional and on time!

  • Review 102 (2022-02-05 - Rating: 4)

    Family buisness been using then for 15+ years

  • Review 103 (2021-08-26 - Rating: 5)

    This place is wonderful friendly and very helpful

  • Review 104 (2022-05-29 - Rating: 5)

    Very efficient and friendly service.

  • Review 105 (2021-09-23 - Rating: 5)

    Always prompt courteous service.

  • Review 106 (2021-07-25 - Rating: 5)

    Excellent customer service!!

  • Review 107 (2022-04-13 - Rating: 5)

    Professional, fast and courteous

  • Review 108 (2019-05-15 - Rating: 4)

    Great service

  • Review 109 (2025-01-12 - Rating: 5)

    I had and issue, so I called...5 years later again service was fast and perfect!! So glad I used Rays!!My septic backed up on Christmas Eve. I called around and based on the wonderful woman in the office of Rays, I booked an appointment. Not only did they come out the same day I called, but the technician Paul was wonderful!! Paul was patient, took the time to answer all my questions and explain how it all works. Paul even had a cookie for my dog!! Rays wasnt the cheapest, but the level of service is worth it!! Dont call anyone else...youll be glad you didnt!!