Roto-Rooter Plumbing & Water Cleanup

Located in Durham, North Carolina

Address: 331 W Main St #307, Durham, NC 27701, United States

Phone: +1 919-813-4000

Rating: 4.9

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-11 - Rating: 5)
We had a backup in the drain below the toilet, and after trying several things ourselves we were unsuccessful. Erik came first thing in the morning at 8 am, and was able to diagnose and fix the issue pretty quickly. Nice dude and great attitude considering what must be a rough job so early in the morning. After removing the toilet, Erik was able to fix the issue without the need for additional machines so the total price ended up being cheaper than the initial quote. Honesty like that is hard to come by in home-repair companies these days. I usually don’t leave reviews, but I appreciated the quick job, great customer service, and fair pricing. Would highly recommend.

Review 2 (2024-10-29 - Rating: 5)
They showed up on time, we’re very professional, gave me a thorough quote, and worked with me to get the new water heater installed the same day we called. I’d highly recommend them to anyone who has a similar need.

Review 3 (2024-12-30 - Rating: 5)
Erik was very timely upon scheduling online. He communicated very well throughout the repair process which turned out to be more just the initial problem we had found. We appreciated his expertise along with his time and effort!

Review 4 (2024-11-04 - Rating: 4)
Overall wonderful experience. Bit of confusion that lead to delay, but even then when I would call and ask everyone was polite and helpful. Technician was fantastic. Explained what he had to do and potential outcomes with prices very clear and concise. He fix my problem quickly and when he was done he double verified his work and was sure to clean up his work station. Would highly recommend in the future.

Review 5 (2024-11-26 - Rating: 5)
Joshua Smith was absolutely amazing in every way.He communicated when he would be at the location and then gave updates and reminders and when he showed up he explained what he would be doing and what the issue was and what the remedy would be all in a clear manner.Parts needed to be ordered for the second half of the job to be completed. As soon as the parts came in, he was back the next day to complete the job.he is great asset to the company!!!Super professional!!!

Review 6 (2024-12-30 - Rating: 5)
We recently had an issue where our shower faucet broke and the water did not shut off. We reached out to Roto Rooter for help to fix this issue. Erik from Roto Rooter was prompt and came out within the hour on a Sunday and helped us fix the issue in a precise and timely manner! Highly recommend.

Review 7 (2024-12-02 - Rating: 5)
Erik did a very skillful job of replacing our leaking garbage disposal. He also quickly figured out what was causing the issue - an extremely incorrect and inefficient pipe arrangement we inherited from the previous homeowners. He fixed this problem effectively as well. We were also pleased with how well both team members named Dennis handled the water restoration part of the process. It was nice to feel like we were in good hands throughout.

Review 8 (2024-10-26 - Rating: 5)
We needed a garbage disposal unclogged. The tech, Kai was outstanding in his work ethic, and performance. He was friendly and proficient in his repair. He had our problem fixed in a timely manner and explained everything as he did the work. We are very happy with the repair Kai completed.

Review 9 (2025-01-01 - Rating: 5)
I have used Roto-Rooter for 5 years and I have been very pleased everytime they come out and service our home. Theyre professional and knowledgeable. They also help educate you, so youre fully aware of the issues in your home and what maintence you can do to help the upkeep and wear and tear. I really appreciated Sander coming out on New Years day to look at the water valve and answering my questions. I did have a lot of questions, so thank you for your patience and making me fully aware of the plumbing in the house. Will be utilizing you alls services again.

Review 10 (2024-12-29 - Rating: 5)
I had a problem with my garbage disposal . Called on a Sunday afternoon and was told that someone could be at my house within 1 to 2 hours. Eric showed up in a very timely manner and was very professional and fixed the situation with no promptly. Highly recommend them. Thankfully, they have weekend hours available.

Review 11 (2024-12-14 - Rating: 5)
This is my first experience with the Roto-Rooter service. It was excellent! From the initial inquiry to having a technician at my door in less than an hour helped to make for a very positive experience. Erik, the service technician, was punctual and extremely professional, and provided a very reasonable cost estimate. I will definitely use Roto-Rooter again for any other plumbing needs.

Review 12 (2024-12-31 - Rating: 5)
The experience we just had with our Sander Roto-Rooter technician, the technician, Sander, was exemplary. If you have an emergency plumbing situation in the Triangle area, you need to call Roto-Rooter. Don’t waste your time calling anyone else. They deliver as advertised. We waited all afternoon on another large plumbing company. The technician showed up without the proper equipment to resolve the issue and still charged us a service call fee. I called Roto-Rooter at 6 PM, Sander arrived at 7:25PM, the issue was diagnosed, resolved, and cleaned up by 8:45 PM. Roto-Rooter is the real deal. Thanks you’

Review 13 (2024-12-16 - Rating: 5)
Josh was prompt, kind, and knowledgeable. I appreciated his insights and expertise in assessing our anticipated sink replacement. He walked me through the likely course of action, detailing where there could be challenges and provided a clear estimate.

Review 14 (2024-11-27 - Rating: 5)
I felt extremely confident with the technicians service.. they were thorough and clean!! They communicated transparently when exiting and entering the home as well as when explaining the issue with the toilet (per my request).. they were friendly and professional. Thank you

Review 15 (2024-09-27 - Rating: 5)
Had a great experience with Erik Bradley today. I couldnt get my toilet to stop running because the shut off valve was broken as well as some other issues. He was at my house within an hour and fixed everything including replacing several parts. Erik was professional, courteous and did a great job for me!

Review 16 (2024-12-27 - Rating: 5)
Roto Rooter responded quickly to my emergency on Christmas Eve. They came out within an hour or two and had my problem fixed in 30 minutes. They did a great job!

Review 17 (2024-12-30 - Rating: 5)
Erik came and examined the issue and let me know the garbage disposal needed to be replaced. He replaced it and had the new one working within the hour. Simple and quick!

Review 18 (2024-10-09 - Rating: 5)
Excellent Service and Professional Work!Sander was extremely professional and knowledgeable, quickly diagnosing the problem and explaining the necessary repairs in a way I could understand. The work was done efficiently, and he left the area clean and tidy.I highly Recommend.

Review 19 (2024-12-03 - Rating: 5)
It’s never a good day when you have to call the plumber out, but I had a fantastic experience with Erik. he was able to come out and take a look at the problem that we are having and diagnose the issue. He even found a separate issue during his inspection. Would highly recommend their plumbing services.

Review 20 (2025-01-06 - Rating: 5)
Wayne had great customer service! Came in and fixed the issue with the plumbing on one try unlike others we had come in. Very happy with the service! Very professional.

Review 21 (2024-11-29 - Rating: 5)
Its James Pry ~ Eric Bradley came out and what I really liked was the process of trouble shooting. He would get on the phone and call someone back and forth to his truck and the basement. Had a recommended solution in about 20 minutes. Happy. jdp

Review 22 (2024-10-02 - Rating: 5)
Wayne (3112) did an awesome job, have some build up in the pipes. Looked at it through the camera and explained what was going on, possible solutions, and next steps. Looked again at camera in pipes after clog was gone and walked through potential causes and fixes. Incredibly helpful and very interesting to get a look at what caused the issue so i could resolve moving forward!

Review 23 (2025-01-01 - Rating: 5)
Solved our emergency plumbing issue quickly and professionally - even at 10pm on NYE. Would absolutely recommend for anyone looking for good work done promptly.

Review 24 (2024-11-29 - Rating: 5)
Wayne and Rick were called in to help out with a serious plumbing job, they came in and narrowed down the clog in a fast pace manner and then was able to unclog the clog that has given us troubles for almost two months. I would call these guys out for anything plumbing related because they did give back good feedback and was able to fix this problem that was giving us problems for almost a month now.

Review 25 (2024-10-25 - Rating: 4)
Erik (the technician) was professional and promt when fixing our problem. Erik was able to repair a waterline for our commode with minimal behind-wall access. He also took time to explain the cause of the problem afterwards. The only reason why Im not making this a 5-star review, is because of Roto-Rooters miscommunication of when they would send Erik out to our home, but I cannot confirm or deny if this was controllable.

Review 26 (2024-10-30 - Rating: 5)
Kai Han knew exactly what he was doing. He was very friendly, but very businesslike and took care of everything that had to be done. If we need you again, we want him back. Charlie

Review 27 (2024-08-07 - Rating: 5)
Erik was great and very honest regarding my issue in which they unfortunately dont handle granite. That is what I needed. I would definitely hire him as my plumber if that would have been my fix for my sink.

Review 28 (2025-01-02 - Rating: 5)
Had water backing up into the house in the middle of the night. Sander and Dennis arrived promptly and were able to quickly diagnose the problem and recommend solutions if it were to reoccur.

Review 29 (2024-10-14 - Rating: 5)
Sander was very helpful with the information he shared. He came in checked everything and ensured that the drain unclogged itself. He didn’t try to sell us on unnecessary work. Thank you very much for your help. We will be using RR/ Sander if we run into any other plumbing issues.

Review 30 (2024-07-11 - Rating: 5)
Wayne technician number:3112Wayne was very good. Excellent work. Pretty precise and explained everything to us before it was done. I would definitely recommend roto-rooter very reliable and affordable. Would definitely call again if there is another problem! thank you!

Review 31 (2024-12-18 - Rating: 5)
Wayne was very prompt and excellent in troubleshooting my Frigidaire dishwasher clog. Highly recommend and would use Roto-Rooter again!

Review 32 (2024-12-14 - Rating: 5)
Erik showed up promptly. He was professional and skilled. Multiple drains were fixed in a speedy fashion. I would call on Erik again.

Review 33 (2025-01-06 - Rating: 5)
Wayne, was great! He came out and walked us through everything and an estimate on how long things would take.

Review 34 (2024-08-09 - Rating: 5)
Roto Rooter responded to me at 12AM after my water heater burst. Eric showed up first thing in the morning, and worked hard to replace it, explain to me what was happening and cleaned up. It was a dream to have this problem resolved so professionally. I now have a team here helping me with the ceiling. Dennis was wonderful, helping me with my homeowners insurance and supporting me. Highly recommend!!!

Review 35 (2024-07-29 - Rating: 5)
Erik was very professional and courteous when he arrived to unclog my drain lines. He inspected the lines, explained what he was doing as he worked to unclog them and checked all drains when finished to make sure they were working properly. I would recommend Erik and Roto Rooter.

Review 36 (2024-09-19 - Rating: 5)
Wayne and Langston were awesome. They showed up in the dark of night much faster than the already quick 30 minute estimate and solved the problem quickly. Back to normal before we went to bed.

Review 37 (2024-10-07 - Rating: 5)
Erik provided professional and efficient service for a potentially catastrophic plumbing failure in my home. Roto Rooter offered same day service that saved me time and hundreds of dollars, if not thousands!

Review 38 (2024-09-18 - Rating: 5)
Very well run operation from contacting, dispatch, notifying us of arrival time, diagnosis, providing repair options, and execution.Erik B. was the consummate professional and plumber.Will work with them again when the need arises.

Review 39 (2024-10-28 - Rating: 5)
Wayne (3112) was awesome. Kept us informed throughout the process and explained in detailed what we needed to do until the job was complete. Thanks Wayne

Review 40 (2024-11-28 - Rating: 5)
Sander was awesome! Very professional, knowledgeable and willing to come out and replace my disposal the evening before Thanksgiving! Thanks so much!!

Review 41 (2024-10-30 - Rating: 5)
Wayne was amazing. Years of experience and great personality. Came in and fixed the clogs and got the pipes flowing again. Highly recommend…!! Tech # 3112.

Review 42 (2024-07-28 - Rating: 5)
Greatest customer experience I ever encounter fun upbeat keeps the spirit up high I will recommend Wayne for the job.. make sure you request for Wayne hes fun hes going to keep the spirits up high. And will keep your stress levels really low.

Review 43 (2024-10-13 - Rating: 5)
Wayne came out to service a clogged floor drain in our dishwasher area. He showed up on time and worked quickly to satisfaction! Thanks Wayne!

Review 44 (2024-12-12 - Rating: 5)
Wayne was so awesome! He did a great job at a great price in no time and I love his accent!

Review 45 (2024-07-07 - Rating: 5)
I called rotorooters with an emergency plumbing issue on a Saturday.Sander was phenomenal. He is very professional and cares about his work and the customers money.I would highly recommend him to anyone having issues with their plumbing.

Review 46 (2024-08-31 - Rating: 5)
Called with a sewer clog at 4 PM on a Saturday. They got out to fix it within two hours! Very professional, courteous, and quick. Will definitely call them again when needed!

Review 47 (2024-11-22 - Rating: 5)
Roto Rooter was out here within an hour of my call and immediately got to work. They were great in communication, very professional and friendly in service as well.

Review 48 (2024-06-05 - Rating: 5)
Erik Bradley and German were GREAT. Honest, reasonable, gave us options. Friendly and personable. Knowledgeable and educated us, showed us where things were around our house for the future and just general understanding for us. Affordable, timely and reliable. They were able to get to the house SO fast to help! 10/10 will be using Roto-Rooter and asking for Erik in the future!!

Review 49 (2024-07-11 - Rating: 5)
Although we are out of town, Eric from Rotor Rooter was great! Quick efficient communication, pictures, and a job well done. Thanks so much for the great service.

Review 50 (2024-10-23 - Rating: 5)
Marco and team were great! He ran into plenty of complications but solved every problem and got us running again

Review 51 (2024-06-13 - Rating: 5)
Joshua was extremely personable and provided a thorough explanation of our issues and advised on potential issues. We’d definitely request him for any ongoing issues if needed as well as recommend him to others. Josh, thank you for your promptness and attention to detail.

Review 52 (2024-09-23 - Rating: 5)
So thankful for the kind and knowledgeable technician who not only took care of our problem but also took the time to check other parts of the plumbing in our house. We highly recommend!!

Review 53 (2024-09-18 - Rating: 5)
We loved Wayne! He did so good and had our problems fixed no problem! Very personable and did great work

Review 54 (2024-07-07 - Rating: 5)
Jerry has been out to my property a few times and is always great. Works with me and is patient and up front about options. Great service. Rotor rooter has def come through in a pinch. Every emergency on the weekend, you can count on them to be there!

Review 55 (2024-07-05 - Rating: 5)
Erik D. and Roto-Rooter was incredibly helpful with an early morning leak that we didn’t know how to deal with. While other plumbers quoted us with a Monday availability, Erik came out an hour after we called, identified the leak and replaced the pipe quickly and efficiently.10/10!!!

Review 56 (2024-11-21 - Rating: 5)
Called them late at night, and they did a spectacular job at a moments notice! They did a great job and couldnt be more grateful.

Review 57 (2024-10-30 - Rating: 5)
Sander was amazing!!! Very nice guy, super efficient and fixed our issue quickly and no problem.

Review 58 (2024-09-24 - Rating: 5)
Daniel was a very nice man and very professional. He answered all my questions so that I understood what he was having to do and why. I appreciated that.

Review 59 (2024-04-19 - Rating: 5)
Was able to get a quote and appointment quickly! The Roto Rooter team did a great job communicating. Erick’s quote was accurate and fairly priced! It was a pleasure working with them to get the job done. Highly recommend and look forward to working with them again in the future!

Review 60 (2024-12-20 - Rating: 5)
Very polite and explained everything in detailed, also showed me all defective parts that were replace … very pleased with my service

Review 61 (2024-04-09 - Rating: 5)
Roto-Rooter Plumbing & Water Cleanup exceeded my expectations in every way possible! Christopher and Wayne were not only professional and efficient, but they also demonstrated a level of expertise and care that was truly remarkable. They arrived on schedule, quickly assessed the situation, and got to work without delay. Their work was thorough, ensuring that everything was in perfect order before they considered the job done. What amazed me the most was how they managed to be in and out so quickly without compromising on quality. The area was left spotless, and their friendly, approachable demeanor made the whole experience even more positive. Its rare to find such reliable and dedicated service professionals. I highly recommend Roto-Rooter Plumbing & Water Cleanup to anyone in need of their services. A job exceptionally done by Christopher and Wayne!

Review 62 (2024-03-20 - Rating: 5)
Brian and Travis were very knowledgeable at explaining the water mitigation process. They explained the forms I was signing. Brian and Travis showed very good customer service and responding back promptly when I called. From day one when I called to schedule an appointment until the end process, the experience was great. I never had to deal with repairs to a home or dealing with insurance, everyone who I came into contact with made the process easy and less stressful. Daryl did a great job as well helping Travis. I definitely will recommend rotor rooter to others and tell them to specifically ask for Brian, Travis, and Daryl. Jon the plumber was great as well. I was so embarrassed to have him unclogged my toilet. He made it less embarrassing and explained everything he was doing and suggest what to do next to hopefully prevent future clogging when you have teenage children. Thanks again!

Review 63 (2024-10-22 - Rating: 4)
Came out quick, did the work fast and professionally. I am happy with the work done.Was expensive but who isn’t.

Review 64 (2024-07-07 - Rating: 5)
Having our sump pump alarm go off twice on a Saturday night after moving into a new house, we are so thankful for Roto-Rooter plumbing for their responsiveness and help getting a temporary fix to the problem. Sander was extremely helpful explaining what was going on and giving us recommendations and options moving forward!

Review 65 (2024-07-26 - Rating: 4)
Quick and efficient service, and the technician was polite and described the exact repairs/changes in the toilet tank set-up. Felt on the pricey side for a quick toilet ‘kit’ changeover, but that’s in no way the technician’s fault…

Review 66 (2024-05-31 - Rating: 5)
Erik arrived early and diagnosed the issue immediately. I had a previous estimate for a shower valve replacement and he informed me that wasnt necessary and all I needed was a new bath spout. Which saved me hundreds of dollars. He fixed the issue in an efficient manner, so Im very happy and would call Roto Rooter again for any plumbing issues.

Review 67 (2024-04-17 - Rating: 5)
Michael was incredibly professional and helpful. I called Roto-Rooter about an intermittent high pitched squealing sound coming from our water pipes and they were able to send someone the same day for an assessment. Michael quickly pinpointed the issue to an improperly installed flush valve so it was an easy fix and not a dreaded pipe leak issue. I highly recommend Roto-Rooter for their streamlined and helpful service and will be sure to call them again for future issues.

Review 68 (2024-10-10 - Rating: 5)
Wayne was very nice and did a great job. Answered all my questions and explained the problem and treatment.

Review 69 (2024-09-09 - Rating: 5)
Marco was great! He was able to diagnose and fix our garbage disposal quickly and professionally.

Review 70 (2024-10-14 - Rating: 5)
Daniel was outstanding, thorough, and professional!Highly recommend their services based on Daniel’s representation of the quality work performed!

Review 71 (2024-07-21 - Rating: 5)
Sander was great! He came quickly and effectively dealt with our blockage. He was eager to answer all our questions and very friendly.

Review 72 (2024-12-02 - Rating: 5)
Had a great experience with Wayne. He came over immediately and repaired our clog

Review 73 (2024-11-01 - Rating: 5)
Kai was a huge help and went over and above to make sure my problem was resolved. He was very professional and knowledgeable.

Review 74 (2024-07-28 - Rating: 5)
Sander was patient and clearly explained the steps snd the problem which was ultimately resolved.. always great service from Roto Rooter! Thanks again! Cassandra

Review 75 (2025-01-04 - Rating: 5)
Eric was certainly a blessing for me today. Went above and beyond!

Review 76 (2024-02-03 - Rating: 5)
Wayne (tech number 3112) was extremely helpful in resolving my plumbing issues. He arrived promptly after I sent out my service request, and had my toilet up and running within 15 minutes. I would absolutely recommend his services, and if needed (hopefully not) I would love to have him help me again. 10 stars!

Review 77 (2024-04-03 - Rating: 5)
Excellent customer service! Came out within an hour of calling and fixed all of our issues. Reasonably priced and got the job done efficiently! Erik and his assistant Matteo were a pleasure to work with!

Review 78 (2024-03-12 - Rating: 5)
Excellent service! Wayne (3112) arrived and was able to clear the drain 2 other services were unable to tackle, double checked everything and found some fittings left loose by previous attempts. Very knowledgeable and gave details instructions on how to prevent future back up and clogs! Highly recommend!

Review 79 (2024-12-14 - Rating: 5)
Erik, the technician was very professional, answered all my questions and completed the work I requested in a timelly manner.

Review 80 (2024-10-15 - Rating: 5)
Sander was great to work with. Very patient. Did a good job of explaining situation and options.

Review 81 (2024-05-07 - Rating: 5)
We called Roto-Rooter last week for a clogged toilet and they were able to dispatch someone 1hr later, unlike the first plumbing company I tried to contact who didnt have someone until the next day. Carlyle was extremely professional and resolved the problem quickly. Will definitely call again in the future.

Review 82 (2024-06-10 - Rating: 5)
When you need fast service, call Roto Rooter! Even late on a Sunday night their team was available. Erik followed up with a visit the next morning to complete the job. He answered all our questions and we would use again.

Review 83 (2024-06-18 - Rating: 5)
Today Roto Rooter did an OUTSTANDING job of clearing a stopped up toilet for us.Their two plumbers were very knowledgeable and had the right, very impressive, equipment. A plumber from another company unstopped it a week ago but it was only a couple of days until the sewage line started gurgling again as it had done before the toilet overflowed at that time. The first plumber had MUCH LESS SUBSTANTIAL EQUIPMENT and only did enough to temporarily open the sewage pipes, which are old cast iron. The Roto Rooter plumbers were willing to do a MUCH MORE THOROUGH JOB of cleaning out the sewage line. We know we need to replace the cast iron pipes and I am sure Roto Rooter has given us some time to do it.

Review 84 (2024-06-13 - Rating: 5)
Erik was amazing! He was respectful of my property and time. Offered solutions and best practices. I will ask for him again!

Review 85 (2023-09-16 - Rating: 5)
We had an issue with a blockage in the lines causing our toilets to bubble and then stop flushing. The service department person was friendly and responsive. Daniel came out within an hour of my call. He was quick and thorough in checking for the issue and the clog resolved while he was here. Though he spent some time and poured clog remover down several drains, he didn’t charge me. That’s the type of person who builds trust with customers. Daniel will definitely be the person I want to come out should I have issues in the future. Great experience with Roto-Rooter!

Review 86 (2024-10-15 - Rating: 5)
Kitchen Drain was cleared to my satisfaction. Joshua was very courteous! Thank you

Review 87 (2024-06-25 - Rating: 5)
Sander was excellent! He was quick, knowledgeable, talked us through our options, and resolved our issue the same day.

Review 88 (2024-03-27 - Rating: 5)
Erik was very thorough and took the time to explain each step. Not only did he do a great job of resolving the issue, but he took the time to clean up after he was done. He also double checked that everything was back in place and operational. Job well done!!!

Review 89 (2024-04-22 - Rating: 5)
We very much appreciated Daniel with Roto-Rooter coming to fix our urgent plumbing issue on a Saturday night. He fixed the problem quickly and was very helpful and pleasant. It’s so nice to know Roto-Rooter will get someone here quickly when the need is urgent.

Review 90 (2024-06-06 - Rating: 4)
Service is 10 out of 10. They were there within an hour to fix my clog. The only deduction is their pricing is very very high, which I wasnt too upset with since they were incredibly prompt and helpful.

Review 91 (2024-12-05 - Rating: 5)
Excellent technician, Fast, answered any questions that I have. Great Service!

Review 92 (2024-05-05 - Rating: 5)
I have used roto-rooter twice in the last 2 years, and every time I am very pleased. Josh arrived early, explained everything he had to do, and cleaned up afterwards. RR is my go- to for all my plumbing needs.

Review 93 (2023-11-14 - Rating: 5)
I called around 9:30am with a non-emergency plumbing issue and they scheduled someone to come over from 12-4pm that day! Cal arrived and was knowledgeable and patient as he explained the issue and gave me options...he was very kind and efficient! I will definitely request him again when I need my next plumbing service. Thanks so much!!

Review 94 (2024-10-20 - Rating: 5)
Wayne was great! Explained everything properly, and was able to fix our toilet.

Review 95 (2024-07-25 - Rating: 5)
The service man did a spectacular job went above and beyond. Was courteous, knowledgeable, and efficient.

Review 96 (2024-02-26 - Rating: 5)
I had a leaky faucet dripping down in to the cabinet under my kitchen sink, causing some problems. Erik came out the same day and completely fixed the issue, installing a new faucet. Everything works great, as always Roto-Rooter is quick and reliable in a pinch.

Review 97 (2024-02-14 - Rating: 5)
Wayne and Dominick came out super late and had AMAZING customer service. House call past midnight and were incredibly polite and diagnosed my issue very quickly. Provided me a timely resolution they literally saved my night!

Review 98 (2024-12-30 - Rating: 5)
They were able to come out same day and address my kitchen drain clog quickly. Reassembled by under sink plumbing and even cleaned up. I feel like I paid a little bit of a premium but I expected to and ultimately it was worth it for same day service on a Sunday

Review 99 (2024-03-10 - Rating: 5)
We had an emergency and this plumber showed up super fast on a saturday evening and fixed our issue in 1.5 hours. He was very professional as well. We appreciate the prompt service!!

Review 100 (2024-06-14 - Rating: 5)
The technician was great.The price was overwheming. We asked for the price before hand and it was told they didnt know. Over-all the tech did a good job.

Review 101 (2024-07-31 - Rating: 5)
Wayne 3112 they came immediately and solved our issue and told us what needs to be done next.Very efficient work

Review 102 (2024-03-31 - Rating: 5)
Roto-Rooter Saved the Day!I had a major clog in my main drain line that caused backups in my toilet, shower, and bathtub. Attempting to plunge only made things worse! Wayne and German from Roto-Rooter arrived promptly and were professional and friendly throughout the service. They were able to effectively clear the clog and ensured everything flowed smoothly again. I was most impressed by their meticulous cleanup; they left the work area spotless! I highly recommend Roto-Rooter for their expertise and exceptional customer service.

Review 103 (2024-06-26 - Rating: 5)
Wayne was awesome! Within an hour of calling, he was here and 30 minutes later, my problem was resolved! I’d give 6 stars if I could!

Review 104 (2024-06-23 - Rating: 5)
Super fast service. They were out here within an hour. It’s a bit expensive but that’s what’s expected on a Sunday. Anyway, the technician did a fantastic job cleaning our drain out.

Review 105 (2024-10-10 - Rating: 5)
Super fast service and a very professional visit. Thanks for taking care of our issue so efficiently!

Review 106 (2024-02-28 - Rating: 5)
The Roto-Rooter plumbers were prompt (early) to the call and had the plumbing issue fixed in under 30 minutes. They called enroute, were courteous, professional, and even generously assisted in unclogging a bathtub drain, too. Definitely recommended!

Review 107 (2024-08-01 - Rating: 5)
Wayne 3112 did a great job and the bathroom was cleaned up real nice after! Got the problem fixed quickly

Review 108 (2024-03-08 - Rating: 5)
Plumbing issue overnight, called Roto Rooter and the issue was taken care of immediately. Very happy with the work and my technician Erik was awesome! Highly recommend!

Review 109 (2024-03-17 - Rating: 5)
Unbelievable service!!! Had an issue with our plumbing on a Saturday evening around 9 pm called and they said someone would be out within 2 hours. They showed up about an hour later and had us fixed in about 20 min. Great people / great service. Would use them anytime and would recommend them highly!!!

Review 110 (2024-12-16 - Rating: 5)
Very good nice service fromFacioWayne i love how good and professional they worked

Review 111 (2024-01-10 - Rating: 5)
Erik and Dominick were awesome.! They got the job done very professionally. The problem was explained to me in great detail and resolved expeditiously. Many thanks for the prompt service!

Review 112 (2024-04-04 - Rating: 5)
I called Roto Rooter for a quote on a new tankless water heater and they had someone here in about an hour. Josh was here at the time window they provided. He was polite, took his time gathering all of the needed info for the quote, and carefully reviewed the quote with me.

Review 113 (2024-04-16 - Rating: 5)
Joshua came out today to provide support with caping a line after my family suffered a house fire. He was responsive, friendly and worked efficiently! We are thankful Joshua helped us today! Great guy!

Review 114 (2024-02-07 - Rating: 5)
We had a plumbing Emergency caused by our power company and they called root-rooter to come out and fix it. Daniel came out late on a Tuesday night after 9pm and resolved the issue in less than 15 minutes! Really thankful for their timely and thorough work!

Review 115 (2024-02-28 - Rating: 5)
Mr. Wayne showed up on time and was very informative. He was generous with his time and very understanding. Even tried to help me through financial assistance!!! Reach out to him for all your needs.

Review 116 (2024-07-07 - Rating: 5)
Sunday night in a holiday weekend and they fixed our backed sewer main within 2 hours. Wayne was very helpful.

Review 117 (2024-04-18 - Rating: 5)
Sander was my technician and he was very knowledgeable. He explained what the problem was extremely well and throughly. Also, he told how I can prevent any problems that could potentially reoccur, regarding my issue. I highly recommend asking for sander next time you have any problems!!

Review 118 (2025-01-04 - Rating: 5)
Very prompt and professional👍👍. So thankful for the last minute help! My sink drain’s flowing perfectly!

Review 119 (2024-11-12 - Rating: 5)
Wayne and Phillip did awesome work and don’t mind getting dirty!

Review 120 (2024-07-22 - Rating: 5)
Sander Cypher was very friendly and knowledgeable. He explained in detail what he thought could be our issue.

Review 121 (2024-01-31 - Rating: 5)
I scheduled a same day appointment at 7am and Erik was at my house shortly after 8. He was personable, professional and provided great service. I would definitely recommend Roto-Rooter.

Review 122 (2024-08-25 - Rating: 5)
HT had an issue and Roto Rooter was the only company who would come out and fix the plumbing!Thanks guys😀

Review 123 (2024-02-22 - Rating: 5)
We had someone come to the house this morning but i forgot it! He was such a polite and genuinely kind young man! We live in Apex NC and want to make sure he gets the acknowledgment he’s due! Thank you!

Review 124 (2024-11-01 - Rating: 5)
Kai did an excellent job with our service request. He communicated thoroughly, made sure I understood what was going on every step of the way, and even gave additional information when I had questions. He went above and beyond to provide us with a solution in spite of the late call. I will definitely look to Kai for any future services.

Review 125 (2024-12-08 - Rating: 5)
Daniel was extremely friendly and helpful! Highly recommended

Review 126 (2024-07-04 - Rating: 5)
Roto Rooter to the rescue! They were out in under an hour and fixed our plumbing problem quickly. Very thankful!

Review 127 (2024-06-25 - Rating: 5)
Were able to come out the day of my problem, very quick and helpful, fixed everything!! Erik was great and got everything fixed for us.

Review 128 (2024-11-17 - Rating: 5)
Great customer service! Nice to all family and quickly fixed issue!

Review 129 (2024-04-21 - Rating: 5)
Joshua and his trainee were great and very professional. They were able to fix my clogged drain and were very informative on the process. They were also able to answer all my questions.

Review 130 (2024-05-12 - Rating: 5)
Sander did an awesome job and was friendly and professional. He took so much of the anxiety of the situation away with his communication of what was wrong and how to fix it. Great job!!

Review 131 (2024-04-27 - Rating: 5)
Wayne #3112 came over when we had an emergency plumbing issue. It always sucks to have to call a plumber on the weekend, but Wayne was very fast in getting here and he was very professional as he helped us figure out what was going on.

Review 132 (2024-05-01 - Rating: 5)
Excellent, same-day service. Transparent estimate and pricing. Sander was extremely friendly, communicative and complete. Great job well done.

Review 133 (2024-02-19 - Rating: 5)
Very efficient. Came out quickly to fix our water spigots that were leaking. Very pleasant And cleaned up afterwards. Eric was wonderful. Will definitely call again.

Review 134 (2024-05-13 - Rating: 5)
Put paper towels in the toilet and hit flush, stupid, stupid. Lol. This is at 8:30 pm, called, they gave 2 hour window. They kept me up to date with calls. Gentleman arrives gets it done real fast. Problem solved. Thank you.

Review 135 (2024-03-30 - Rating: 5)
These men did a amazing job , Wayne and German not only were very nice but one thing I can say is that they did a great job with keeping everything clean and were very eager to answer any of the questions that I may have had . Best company to get if you ever have a pluming issue.

Review 136 (2023-09-17 - Rating: 5)
Cory was great, he helped with an emergency need promptly and was very professional and friendly. He explained exactly what needed to be done, worked efficiently, and let us know what else we’d need to do to fix our drywall (a section of which needed to be cut out for our particular job).

Review 137 (2024-09-18 - Rating: 5)
Wayne was awesome. Great service, courteous… clear and informative. will call again!

Review 138 (2024-09-17 - Rating: 5)
Sander was great! He was efficient, very personable and very knowledgeable!

Review 139 (2025-01-01 - Rating: 5)
Sander (0603)was very helpful and explained why and what our problem was. Thanks for your help

Review 140 (2024-09-17 - Rating: 5)
Sander was efficient and informative. I look forward to doing business with Roto-Rooter.

Review 141 (2024-12-03 - Rating: 5)
Great service. Really nice, knows his stuff

Review 142 (2023-06-11 - Rating: 5)
David was friendly, professional, and did a great job! Our water pressure regulator broke and we were without water on a Sunday afternoon. They were out in an hour and got it fixed for a reasonable price. I’m very happy with our experience!

Review 143 (2022-10-12 - Rating: 5)
I had a great experience with Roto-Rooter. I had a pipe break and needed help pretty quickly. I called and everyone I spoke to was very helpful. It took longer than expected for someone to make it out, but the dispatch team kept me updated on what was happening and when I could expect someone. Chris was awesome! He also did a great job communicating and fixing the pipe that broke.

Review 144 (2024-03-10 - Rating: 5)
Erik did a great job in repairing my leak. Had a lead from the supply line going to bathtub. I appreciate the work. Wasn’t easy to reach but he got the job done.

Review 145 (2023-09-08 - Rating: 5)
I realized at 3:00p that the pilot light was out on my water heater. Roto-rooter was at my house by 4:30 and quickly fixed the problem at a reasonable price-- and with no trip charge. Great job, would definitely use them again.

Review 146 (2024-04-04 - Rating: 5)
Thank you so much to sander and roto rooter! Extremely professional & fast service! Replaced my water heater in just a few short hours.

Review 147 (2023-09-26 - Rating: 4)
I dont know, Im kind of torn. I had them come out to replace my garbage disposal. The guy installed the new one fine, but couldnt replace the wall switch. I had to call an electrician which cost me another $240 on top of the $790 to replace the disposal. I think if you are going to be working on installing something both plumbing and electrical then you should at least be somewhat comfortable with both. FYI took the electrician about 5 minutes.EDIT: After seeing this review ARS reached out to me to request further feedback on my experience; and offered to cover the expenses for the electrician. So overall, I would consider this a stand up operation.

Review 148 (2022-07-05 - Rating: 4)
Im not going to lie, the whole process of waiting and trying to get a contractor out to my location was a bit of a hassle. I had to reschedule my original appointment because it was 1.5hrs after the scheduled time slot and I couldnt wait around my house any longer. But when it was reschedule, the plumber, Justin, was absolutely amazing. He was super professional, kind and answered all of the questions I had for him. He was very responsive and was very mindful of my wants and needs vs. trying to sell me their services. I very much appreciate him and if I were to have another plumbing issue again, I hope to have him to help out!

Review 149 (2024-03-14 - Rating: 5)
Joshua was very nice, timely and explained things easily for me to understand. Great job to you and your Team! Highly recommended.

Review 150 (2024-04-11 - Rating: 5)
Erik was very prompt and knowledgeable. Answered all my questions and provided many options and suggestions as to the services provided and best practices. I will definitely be calling Erik for future services.

Review 151 (2023-09-04 - Rating: 5)
9/03/2023 Corey (Raleigh) was fantastic! He was prompt and introduced himself and was very pleasant, professional and explained the cause of our toilet leak clearly. He repaired the problem and explained the guarantee! Thanks for great service!!

Review 152 (2024-07-03 - Rating: 5)
Very grateful to Sander. Doing such a EXCELLENT and quick repair today. Thank you for your time and all your efforts.Regards,TK

Review 153 (2023-07-24 - Rating: 5)
I thought I had some major issues, but my technician Cory was polite, honest, and to the point. Luckily I dont need any emergency work but I received an estimate to fix my issues quickly. An excellent visit!

Review 154 (2023-07-28 - Rating: 5)
Amazing service! No trying to upsell or over price! Col was absolutely great and explained everything thoroughly. He was very kind, empathetic, and made sure I understood everything completely! Would absolutely recommend him to anyone!

Review 155 (2024-02-02 - Rating: 5)
Wayne and Dominick came and did an amazing job at my house. I had an emergency and they came in very professional, very friendly and definitely want these guys for any other work.

Review 156 (2024-10-06 - Rating: 5)
Wayne did a great job and left the bathroom clean after working in it!

Review 157 (2024-12-30 - Rating: 5)
Case and Wayne were quick to locate and clear the clog.

Review 158 (2024-09-10 - Rating: 5)
Great job!! Very patient and made sure everything worked well!

Review 159 (2023-07-30 - Rating: 5)
Roto-Rooter’s plumber, Cory, came out to find out why the kitchen sink was leaking. He quickly diagnosed the issue, which was an issue with the disposal installation, and fixed it. He then repeatedly tested it to make sure it was fixed. Really appreciate how knowledgeable and thorough Cory was.

Review 160 (2022-07-01 - Rating: 5)
Connor was very professional and helpful resolving my issues with water leaking from my toilet. He worked hard and found out where the leak was coming from. He was very diligent and made me very happy!! I appreciate the thoroughness and attention he gave me! I would call them again only if they promise to send him again!!

Review 161 (2023-11-05 - Rating: 5)
Cal was excellent - super fast, friendly, thorough, and clear. I’d drilled into a pipe and he cut a hole in the drywall and replaced the pierced section of pipe (which runs through a horizontal stud) in less than 30 minutes.

Review 162 (2022-11-30 - Rating: 5)
Our sewage line was backed up causing the internal toilets to flood and we weren’t sure what the root of the issue was. The customer service team was very receptive and made sure to constantly call me with updates on when the technician would arrive. Damon came out to service the repair and he was great. Very friendly, informative, and professional. He identified the issue and escalated as needed. Thanks, Damon! 100% would recommend roto, very good experience all around.

Review 163 (2024-01-09 - Rating: 5)
Daniel was a very polite tech and knowledgeable about the situation. He got it cleared up and working and made sure we knew the next steps. Would highly recommend their services

Review 164 (2023-07-10 - Rating: 5)
My technician was Daniel. I cant explain my gratitude regarding the help and knowledge he provided while servicing my home. He was professional and very respectful towards my family. I would request Daniel if and when I need roto-rooter the next time. Thank you Daniel for everything you have done for me.

Review 165 (2024-03-06 - Rating: 5)
Wayne did a great job, though it’s after hours he came in to rescue and solved our plumbing issue immediately. Thank you for your service.

Review 166 (2023-08-26 - Rating: 5)
Cal was the plumber assigned to handle our problems. He was very professional and proficient. He inspected and informed us of the issue. He made the repair in an efficient manner. Highest marks!! Mike K

Review 167 (2024-04-10 - Rating: 5)
Michael did a great job. He worked quick and was friendly and helpful in explaining what he was doing. Highly recommend

Review 168 (2023-08-23 - Rating: 5)
I was able to schedule an appointment quickly and the technician was professional. He offered helpful advice on how I could solve my garbage disposal issue and gave me the different cost options so I could make a cost-effective decision.

Review 169 (2023-01-17 - Rating: 5)
They did a great job of identifying our problem, clearing the line, and then fixing the issue that was causing the backups! The previous owner must have accidentally dropped the cover of the clean out into the pipe and it had worked its way down the line causing periodic backups. They were able to get the cover out and our line clear! I really appreciated them trying alternatives before having to just dig out and replace the pipe!

Review 170 (2022-05-05 - Rating: 5)
I’ve used Roto-Rooter multiple times now and they’ve never disappointed. I called them early this morning needing service, and they were able to send a technician out within the hour. Erik showed up to help resolve my issue and was quick, professional and offered a fair price for the work. Great company and great service and I will continue to use them for my plumbing needs moving forward.

Review 171 (2024-03-15 - Rating: 5)
Michael Earl was kind he came looked at the problem made arrangements to come back and fix my problem! He did so with no hesitation and got the job done I would recommend his work to anyone it wasn’t about the money it was his customer services !!

Review 172 (2023-04-14 - Rating: 5)
Everyone Ive worked with at Roto Rooter has been friendly, professional, and very thorough. They were incredibly quick to come investigate and take care of my issue and have been communicative every step of the way.

Review 173 (2024-08-24 - Rating: 5)
Professional, friendly, knowledgeable, on time when they said theyd be there. Easy to work with.

Review 174 (2024-10-27 - Rating: 5)
Wayne tech number 3112, was prompt and did an excellent job.

Review 175 (2024-08-02 - Rating: 5)
Sander was great! He was super quick and nice.

Review 176 (2024-10-21 - Rating: 5)
Marco from Roto Rooter was so helpful and even stayed until the city came to fix the problem

Review 177 (2022-01-08 - Rating: 5)
Alex did a fantastic job helping us find and repair a water leak. He was both professional and efficient and was also able to find us some great discounts, making it more affordable than we had dared to hope for. Roto Rooter we’re responsive and showed up late on a Friday night when no other company would, we’re so grateful for their help in solving our plumbing issue.

Review 178 (2024-07-08 - Rating: 5)
I had a problem with my sewer system on a Sunday evening. They were at the house within an hour. My repair was slightly costly

Review 179 (2020-08-07 - Rating: 5)
Eugene and Jason came in prepared and ready to go. The most important part of my experience is that they listened to me explain my issue instead of making hasty assumption! Bravo Eugene and Jason Bravo!!! That makes the customer feel valued in the process! Eugene and Jason worked well together, and did an excellent cleaned up job! These guys were professional and customer friendly! Outstanding customer service! Many thanks Eugene and Jason!

Review 180 (2023-08-29 - Rating: 5)
I had a main line blockage. City cleaned their part but did not solve my issue fully.They responded quickly late at night and were very competitive in pricing. Working with them was a pleasure.

Review 181 (2021-02-07 - Rating: 5)
From calling in for service and speaking with Annette to Tim coming out and fixing our issues, the service was wonderful. Both employees were extremely helpful in diagnosing the issue. When Tim arrived, he was extremely patient and knowledgeable. He was very friendly and worked quickly. I would recommend this company to all simply based on Tim and the work he did!

Review 182 (2024-04-01 - Rating: 4)
On time, service was completed in a timely manner, quote was close to the actual charges. Lead plumber was very nice and professional.

Review 183 (2022-03-05 - Rating: 5)
Great experience! A technician arrived within two hours of my inquiry for service, on a Saturday! Alex was patient, thorough, and professional. At the end of his service, everything was working perfectly. He also explained what he did and made suggestions for the future. His service was much appreciated!

Review 184 (2023-06-12 - Rating: 5)
Jose was terrific. He assessed the problem, checked all plumbing components an fixed the problem in a timely and professional manner. He was very knowledgeable and answered all our questions and explained all options. I highly recommend Roto-Rooter.

Review 185 (2021-07-02 - Rating: 5)
Wayne was on time, he was professional and knew what he was doing. He came out an assessed the issue right away and got our house back in order quickly. He also was very personable and didnt mind explaining his process to us. I would recommend this company.

Review 186 (2024-10-06 - Rating: 5)
Super quick service, Wayne was very efficient and friendly!

Review 187 (2024-10-16 - Rating: 5)
Erik was very prompt and did an excellent job. He was extremely professional, kind and quickly became our dog’s new buddy! We will definitely request him again!

Review 188 (2024-12-12 - Rating: 5)
Honest crew that worked hard and saved us money.

Review 189 (2024-04-03 - Rating: 5)
Wayne (3112) was very patient when coming out to inspect plumbing in house. He knew exactly what the root cause was. I will definitely recommend him to others.

Review 190 (2024-04-21 - Rating: 5)
Samuel was the literal best. Efficient, knowledgeable, and thorough. Swiftly came and identified the issue so that no further damage was done.

Review 191 (2021-06-05 - Rating: 5)
My toilet stopped working. The technician determined that I could either have a total rebuild of the current toilet or get a new one. I chose to get a new one, which I ordered online. The technician was kind enough to go pick it up and install it. He was very courteous. Overall this was a very good experience with one exception: I was given a window of arrival between 9 AM and 1 PM. Unfortunately they could not have a technician available until 1:40, so the repair went well into the afternoon and conflicted with some plans I had. The repair was a little pricier than I had imagined but the technician was really top-notch and I was pleased with the actual service.

Review 192 (2024-10-18 - Rating: 5)
Erik was very professional and helpful he got the job done with a good worth ethic & plus! Even though I could of gotten a cheaper service charge elsewhere! Erik deserves a raise & praise!

Review 193 (2021-06-22 - Rating: 5)
Great service. Justin was our technician, and he did a great job explaining the issue that we were having with our faucet and was completely transparent about the process of fixing it. This was an issue that needed to be addressed relatively quickly, and our service was completed in a timely manner. Would recommend!

Review 194 (2023-07-23 - Rating: 5)
Cal was quick to respond. Explained in detail every step and went through the trouble shooting on all things in question. Replaced part on the outside faucet. Cal is of great value and hungry to do a great job for his customers.

Review 195 (2020-06-15 - Rating: 5)
I called Roto-Rooter for a evaluation and quote for a few plumbing items. The scheduling was easy using the website. Travis came to my home and was a great guy to work with. He was very professional and very willing to handle my service request. I felt bad that the plumbing required him to go into the crawl space of the home, but he was very accommodating and did it with no problems. I could tell that he was very knowledgeable providing very helpful information. I was very pleased with the information he provided.

Review 196 (2022-02-09 - Rating: 4)
I had to use this service three times over a period of about a week to locate and repair three different leaks. Both times the guys they sent out (Connor) and then Erik were fantastic. They were both very friendly and personable. They did a great job at locating the problems and repairing them. I would happily work with them again. The only thing I do not love is the wait time. Its a long window of time but I know this is unavoidable due to the high demand of plumbing services.